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1<link rel="preload" href="https://www.googletagmanager.com/gtag/js?id=G-HE47F38PNZ" as="script"/><meta name="next-size-adjust" content=""/><title>How Telehealth Psychiatry Works | Online Appointments | Mindscape Psychiatry</title><meta name="description" content="See an online psychiatrist from anywhere in Australia. Learn how telehealth psychiatry works at Mindscape Psychiatry â from GP referral to your first video consultation."/><meta name="author" content="Mindscape Psychiatry"/><meta name="keywords" content="Mindscape Psychiatry, telepsychiatry, telehealth psychiatrist, online psychiatrist Australia, ADHD, depression, anxiety, PTSD, mental health, psychiatric assessment"/><meta name="creator" content="BusyBeeDoc"/><meta name="publisher" content="Mindscape Psychiatry"/><meta name="robots" content="index, follow"/><meta name="googlebot" content="index, follow, max-video-preview:-1, max-image-preview:large, max-snippet:-1"/><meta name="category" content="Healthcare"/><meta name="classification" content="Psychiatry Practice"/><link rel="canonical" href="https://mindscapepsychiatry.com.au/how-it-works"/><meta name="google-site-verification" content="w2u519Yh4PAPIeuXO_Olhmcoav7dc4x9Wci-WVNcNZI"/><meta property="og:title" content="Mindscape Psychiatry | Telepsychiatry Across Australia"/><meta property="og:description" content="Specialist psychiatric care delivered via telehealth across Australia. Comprehensive assessment and treatment for ADHD, depression, anxiety, PTSD, and more."/><meta property="og:site_name" content="Mindscape Psychiatry"/><meta property="og:locale" content="en_AU"/><meta property="og:image:alt" content="Mindscape Psychiatry - Telepsychiatry Across Australia"/><meta property="og:image:type" content="image/png"/><meta property="og:image" content="https://mindscapepsychiatry.com.au/opengraph-image?00ee5c921efe18b1"/><meta property="og:image:width" content="1200"/><meta property="og:image:height" content="630"/><meta property="og:type" content="website"/><meta name="twitter:card" content="summary_large_image"/><meta name="twitter:title" content="Mindscape Psychiatry | Telepsychiatry Across Australia"/><meta name="twitter:description" content="Specialist psychiatric care delivered via telehealth across Australia. Book online or call 07 5588 5108."/><meta name="twitter:image:alt" content="Mindscape Psychiatry - Telepsychiatry Across Australia"/><meta name="twitter:image:type" content="image/png"/><meta name="twitter:image" content="https://mindscapepsychiatry.com.au/opengraph-image?00ee5c921efe18b1"/><meta name="twitter:image:width" content="1200"/><meta name="twitter:image:height" content="630"/><link rel="icon" href="/favicon.png" type="image/png"/><link rel="apple-touch-icon" href="/images/brand/webclip.png"/>
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href="/services/conditions/treatment-resistant-depression">Treatment-Resistant Depression</a><div role="presentation" class="px-4 pt-4 pb-1 text-[0.72rem] font-semibold uppercase tracking-wider text-contrast-secondary/70 select-none">Children & Teens (5â20)</div><a class="block px-4 py-3 text-base rounded-lg transition-colors active:bg-secondary-main/10 text-contrast-secondary" href="/services/conditions/adhd-assessment-children">ADHD Assessment</a><a class="block px-4 py-3 text-base rounded-lg transition-colors active:bg-secondary-main/10 text-contrast-secondary" href="/services/conditions/autism-assessment-children">Autism Assessment</a></div></div></div><a class="block px-4 py-3.5 text-lg font-medium rounded-lg transition-colors active:bg-bg-grey text-mono-dark" href="/services/fees">Our Fees</a><a class="block px-4 py-3.5 text-lg font-medium rounded-lg transition-colors active:bg-bg-grey text-mono-dark" href="/referrals">Submit Referral</a><a class="block px-4 py-3.5 text-lg 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1<section class="bg-bg-grey py-16 lg:py-20"><div class="mx-auto max-w-6xl px-4"><div class="flex flex-col items-center gap-10 lg:flex-row lg:gap-16"><div class="flex-1"><p class="text-sm font-medium uppercase tracking-wider text-contrast-secondary">How our telehealth service works</p><h1 class="mt-2 font-sans text-3xl sm:text-4xl leading-tight text-mono-dark md:text-5xl">Get started with<!-- --> <span class="text-secondary-main">your mental health care</span></h1><p class="mt-4 text-lg text-contrast-secondary">Our experienced psychiatrists provide comprehensive, evidence-based care. We focus on enhancing the mental health of individuals under our care.</p><a class="mt-8 inline-block rounded-full bg-mono-dark px-8 py-3.5 text-base font-bold text-white transition-colors hover:bg-dark-hover" href="/book">Book an appointment</a></div><div class="w-full flex-shrink-0 lg:w-[420px]"><img alt="Patient connecting via telehealth" width="420" height="320" decoding="async" data-nimg="1" class="w-full rounded-card-lg object-cover shadow-card" style="color:transparent" sizes="(max-width: 1024px) 100vw, 420px" srcSet="/_next/image?url=%2Fimages%2Fhero%2Fhow-it-works-hero.webp&w=640&q=75 640w, /_next/image?url=%2Fimages%2Fhero%2Fhow-it-works-hero.webp&w=750&q=75 750w, /_next/image?url=%2Fimages%2Fhero%2Fhow-it-works-hero.webp&w=828&q=75 828w, /_next/image?url=%2Fimages%2Fhero%2Fhow-it-works-hero.webp&w=1080&q=75 1080w, /_next/image?url=%2Fimages%2Fhero%2Fhow-it-works-hero.webp&w=1200&q=75 1200w, /_next/image?url=%2Fimages%2Fhero%2Fhow-it-works-hero.webp&w=1920&q=75 1920w, /_next/image?url=%2Fimages%2Fhero%2Fhow-it-works-hero.webp&w=2048&q=75 2048w" src="/_next/image?url=%2Fimages%2Fhero%2Fhow-it-works-hero.webp&w=2048&q=75"/></div></div></div></section><section class="bg-white py-16"><div class="mx-auto max-w-6xl px-4"><div class="grid grid-cols-1 gap-12 md:grid-cols-2 md:gap-16"><div><div class="mb-4 flex h-10 w-10 items-center justify-center rounded-full bg-secondary-main text-lg font-bold text-white">1</div><h2 class="font-sans text-2xl text-mono-dark">Submit your referral</h2><p class="mt-3 leading-relaxed text-contrast-secondary">Obtain a referral letter from your GP or primary healthcare provider. You can upload it directly on our<!-- --> <a class="text-primary-main underline transition-colors hover:text-primary-dark" href="/referrals">referrals page</a>, or your GP can send it via secure messaging, fax, or email.</p><div class="mt-4 space-y-2"><p class="text-contrast-secondary"><span class="font-semibold text-mono-dark">Email:</span> <a href="mailto:[email protected]" class="text-primary-main underline transition-colors hover:text-primary-dark">[email protected]</a></p><p class="text-contrast-secondary"><span class="font-semibold text-mono-dark">Fax:</span> <a href="tel:0755885109" class="text-primary-main underline transition-colors hover:text-primary-dark">07 5588 5109</a></p></div></div><div><div class="mb-4 flex h-10 w-10 items-center justify-center rounded-full bg-secondary-main text-lg font-bold text-white">2</div><h2 class="font-sans text-2xl text-mono-dark">We triage your referral</h2><p class="mt-3 leading-relaxed text-contrast-secondary">Every referral is triaged to assess whether private psychiatric care is suitable. Not all referrals are accepted. Once yours is accepted, we will send you new patient paperwork to complete and a link to book your appointment. A text reminder and an email containing a video link will be sent to you one day prior to your scheduled appointment.</p></div></div></div></section><section class="bg-bg-grey py-16"><div class="mx-auto max-w-6xl px-4"><div class="grid grid-cols-1 gap-12 md:grid-cols-2 md:gap-16"><div><div class="mb-4 flex h-10 w-10 items-center justify-center rounded-full bg-secondary-main text-lg font-bold text-white">3</div><h2 class="font-sans text-2xl text-mono-dark">Get your comprehensive assessment</h2><p class="mt-3 leading-relaxed text-contrast-secondary">Join your video appointment for a comprehensive assessment and we will discuss an individualised management plan. Subsequently, your psychiatrist will update your referring GP about the outcome of assessment and future follow up.<
1/p><ul class="mt-4 space-y-3"><li class="flex items-center gap-3 text-contrast-secondary"><img alt="" aria-hidden="true" loading="lazy" width="20" height="20" decoding="async" data-nimg="1" class="h-5 w-5 shrink-0" style="color:transparent" srcSet="/_next/image?url=%2Fimages%2Ficons%2Flaptop-solid.svg&w=32&q=75 1x, /_next/image?url=%2Fimages%2Ficons%2Flaptop-solid.svg&w=48&q=75 2x" src="/_next/image?url=%2Fimages%2Ficons%2Flaptop-solid.svg&w=48&q=75"/>Online appointment</li><li class="flex items-center gap-3 text-contrast-secondary"><img alt="" aria-hidden="true" loading="lazy" width="20" height="20" decoding="async" data-nimg="1" class="h-5 w-5 shrink-0" style="color:transparent" srcSet="/_next/image?url=%2Fimages%2Ficons%2Fface-smile-solid.svg&w=32&q=75 1x, /_next/image?url=%2Fimages%2Ficons%2Fface-smile-solid.svg&w=48&q=75 2x" src="/_next/image?url=%2Fimages%2Ficons%2Fface-smile-solid.svg&w=48&q=75"/>Comprehensive psychiatric assessment</li><li class="flex items-center gap-3 text-contrast-secondary"><img alt="" aria-hidden="true" loading="lazy" width="20" height="20" decoding="async" data-nimg="1" class="h-5 w-5 shrink-0" style="color:transparent" srcSet="/_next/image?url=%2Fimages%2Ficons%2Fphone-solid.svg&w=32&q=75 1x, /_next/image?url=%2Fimages%2Ficons%2Fphone-solid.svg&w=48&q=75 2x" src="/_next/image?url=%2Fimages%2Ficons%2Fphone-solid.svg&w=48&q=75"/>Update your referring GP</li></ul></div><div><div class="mb-4 flex h-10 w-10 items-center justify-center rounded-full bg-secondary-main text-lg font-bold text-white">4</div><h2 class="font-sans text-2xl text-mono-dark">Ongoing support for you</h2><p class="mt-3 leading-relaxed text-contrast-secondary">We assist patients with their ongoing mental health care and support their GPs with ongoing physical health follow ups.</p><p class="mt-3 leading-relaxed text-contrast-secondary">Once you are an existing patient, you can see live availability and book your own follow-up appointments any time on our<!-- --> <a class="text-primary-main underline transition-colors hover:text-primary-dark" href="/book">booking page</a>.</p></div></div></div></section><section class="bg-secondary-light py-12"><div class="mx-auto max-w-4xl px-4 text-center"><h2 class="font-sans text-2xl md:text-3xl font-medium text-secondary-dark">Ready to take the first step?</h2><p class="mt-3 text-lg text-contrast-secondary">Submit your GP referral today and start your journey toward better mental health.</p><a class="mt-6 inline-block rounded-full bg-secondary-dark px-8 py-3.5 text-base font-bold text-white transition-colors hover:bg-secondary-main" href="/book">Book an appointment</a></div></section><section class="bg-secondary-dark py-16 text-center text-white"><div class="mx-auto max-w-4xl px-4"><h2 class="font-sans text-3xl md:text-4xl">
1Your mental health care starts here</h2><p class="mt-4 text-lg text-secondary-light/80">We are always ready to help you & your family</p><a class="mt-8 inline-block rounded-full bg-tertiary-main px-8 py-3 font-bold text-tertiary-dark transition-colors hover:bg-tertiary-light" href="/book">Book an appointment</a></div></section><!--$--><!--/$--></main><footer data-section="footer" class="bg-secondary-dark text-white"><div class="py-16"><div class="mx-auto max-w-7xl px-4"><div class="grid grid-cols-1 gap-10 md:grid-cols-2 lg:grid-cols-12"><div class="lg:col-span-3 lg:pr-2"><h3 class="mb-4 text-xl font-semibold text-white">About <!-- -->Mindscape Psychiatry</h3><p class="text-sm leading-relaxed text-secondary-light/80">We are an Australian-based psychiatry clinic that offers comprehensive psychiatric assessment and treatments to help individuals with mental health issues via telehealth or in-person.</p><a class="mt-6 inline-block rounded-full bg-secondary-dark border border-white/30 px-6 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text-secondary-light/80 transition-colors hover:text-white" href="/services/conditions/adhd">Attention Deficit Hyperactivity Disorder (ADHD)</a></li><li><a class="inline-block py-1.5 text-sm text-secondary-light/80 transition-colors hover:text-white" href="/services/conditions/bpad">Bipolar Affective Disorder (BPAD)</a></li><li><a class="inline-block py-1.5 text-sm text-secondary-light/80 transition-colors hover:text-white" href="/services/conditions/bpd">Borderline Personality Disorder (BPD)</a></li><li><a class="inline-block py-1.5 text-sm text-secondary-light/80 transition-colors hover:text-white" href="/services/conditions/depression">Depressive Disorder</a></li><li><a class="inline-block py-1.5 text-sm text-secondary-light/80 transition-colors hover:text-white" href="/services/conditions/eating-disorders">Eating Disorders</a></li><li><a class="inline-block py-1.5 text-sm text-secondary-light/80 transition-colors hover:text-white" href="/services/conditions/ocd">Obsessive Compulsive Disorders (OCD)</a></li><li><a class="inline-block py-1.5 text-sm text-secondary-light/80 transition-colors hover:text-white" href="/services/conditions/ptsd">Post-Traumatic Stress Disorder (PTSD)</a></li><li><a class="inline-block py-1.5 text-sm text-secondary-light/80 transition-colors hover:text-white" href="/services/conditions/schizophrenia">Schizophrenia</a></li><li><a class="inline-block py-1.5 text-sm text-secondary-light/80 transition-colors hover:text-white" href="/services/conditions/adhd-assessment-children">ADHD Assessment for Children & Teens</a></li><li><a class="inline-block py-1.5 text-sm text-secondary-light/80 transition-colors hover:text-white" href="/services/conditions/autism-assessment-children">Autism (ASD) Assessment for Children & Teens</a></li><li><a class="inline-block py-1.5 text-sm text-secondary-light/80 transition-colors hover:text-white" href="/services/conditions/treatment-resistant-depression">Treatment-Resistant Depression</a></li></ul></nav><nav aria-label="Service locations" class="lg:col-span-2"><h3 class="mb-4 text-xl font-semibold text-white">Locations</h3><ul class="space-y-0"><li><a class="inline-block py-1.5 text-sm text-secondary-light/80 transition-colors hover:text-white" href="/locations/adelaide">Adelaide</a></li><li><a class="inline-block py-1.5 text-sm text-secondary-light/80 transition-colors hover:text-white" href="/locations/brisbane">Brisbane</a></li><li><a class="inline-block py-1.5 text-sm text-secondary-light/80 transition-colors hover:text-white" href="/locations/canberra">Canberra</a></li><li><a class="inline-block py-1.5 text-sm text-secondary-light/80 transition-colors hover:text-white" href="/locations/gold-coast">Gold Coast</a></li><li><a class="inline-block py-1.5 text-sm text-secondary-light/80 transition-colors hover:text-white" href="/locations/hobart">Hobart</a></li><li><a class="inline-block py-1.5 text-sm text-secondary-light/80 transition-colors hover:text-white" href="/locations/melbourne">Melbourne</a></li><li><a class="inline-block py-1.5 text-sm text-secondary-light/80 transition-colors hover:text-white" href="/locations/newcastle-lake">Newcastle</a></li><li><a class="inline-block py-1.5 text-sm text-secondary-light/80 transition-colors hover:text-white" href="/locations/perth">Perth</a></li><li><a class="inline-block py-1.5 text-sm text-secondary-light/80 transition-colors hover:text-white" href="/locations/sunshine-coast">Sunshine Coast</a></li><li><a class="inline-block py-1.5 text-sm text-secondary-light/80 transition-colors hover:text-white" href="/locations/sydney">Sydney</a></li></ul></nav><div class="lg:col-span-3"><h3 class="mb-4 text-xl font-semibold text-white">Contact</h3><ul class="space-y-2 text-sm text-secondary-light/80"><li><a href="tel:0755885108" class="flex items-center gap-2 transition-colors hover:text-white"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-phone h-3.5 w-3.5 shrink-0" aria-hidden="true"><path d="M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72 12.84 12.84 0 0 0 .7 2.81 2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45 12.84 12.84 0 0 0 2.81.7A2 2 0 0 1 22 16.92z"></path></svg><span class="font-semibold text-white">Phone</span>07 5588 5108</a></li><li><a href="tel:0755885109" class="flex items-center gap-2 transition-colors hover:text-white"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-phone h-3.5 w-3.5 shrink-0" aria-hidden="true"><path d="M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72 12.84 12.84 0 0 0 .7 2.81 2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45 12.84 12.84 0 0 0 2.81.7A2 2 0 0 1 22 16.92z"></path></svg><span class="font-semibold text-white">Fax</span>07 5588 5109</a></li><li><a href="mailto:[email protected]" class="flex items-start gap-2 break-all transition-colors hover:text-white"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-mail mt-0.5 h-3.5 w-3.5 shrink-0" aria-hidden="true"><rect width="20" height="16" x="2" y="4" rx="2"></rect><path d="m22 7-8.97 5.7a1.94 1.94 0 0 1-2.06 0L2 7"></path></svg>[email protected]</a></li><li><a href="mailto:[email protected]" class="flex items-start gap-2 break-all transition-colors hover:text-white"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-mail mt-0.5 h-3.5 w-3.5 shrink-0" aria-hidden="true"><rect width="20" height="16" x="2" y="4" rx="2"></rect><path d="m22 7-8.97 5.7a1.94 1.94 0 0 1-2.06 0L2 7"></path></svg>[email protected]</a></li></ul><h3 class="mb-3 mt-8 text-xl font-semibold text-white">Clinic Address</h3><p class="text-sm font-semibold text-white">Marsden Family Doctors</p><p class="mt-1 text-sm text-secondary-light/80">Shop 28/57-77 Chambers Flat Rd<!-- -->, <!-- -->Marsden<!-- --> <!-- -->QLD<!-- --> <!-- -->4132</p><h3 class="mb-3 mt-8 text-xl font-semibold text-white">Opening Hours</h3><div class="space-y-1 text-sm"><div class="flex flex-wrap gap-x-2"><span class="font-semibold text-white w-24">Monday</span><span class="text-secondary-light/80">9:00am â 3:00pm<!-- --> AEST</span></div><div class="flex flex-wrap gap-x-2"><span class="font-semibold text-white w-24">Tuesday</span><span class="text-secondary-light/80">9:00am â 3:00pm<!-- --> AEST</span></div><div class="flex flex-wrap gap-x-2"><span class="font-semibold text-white w-24">Wednesday</span><span class="text-secondary-light/80">9:00am â 3:00pm<!-- --> AEST</span></div><div class="flex flex-wrap gap-x-2"><span class="font-semibold text-white w-24">Thursday</span><span class="text-secondary-light/80">9:00am â 3:00pm<!-- --> AEST</span></div><div class="flex flex-wrap gap-x-2"><span class="font-semibold text-white w-24">Friday</span><span class="text-secondary-light/80">9:00am â 1:00pm<!-- --> AEST</span></div></div></div></div></div></div><div class="border-t border-secondary-main/20"><div class="mx-auto flex max-w-7xl flex-col items-center justify-between gap-6 px-4 py-6 pb-24 md:flex-row md:pb-6"><nav aria-label="Legal policies" class="flex flex-wrap items-center justify-center gap-x-6 gap-y-2 text-sm text-secondary-light/60"><a class="transition-colors hover:text-white" 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