1<!DOCTYPE html> 2<html lang="en"> 3<head> 4 <title>For Patients & Families - Marshall Health Network - Hoops Family Children's Hospital</title> 5 <meta http-equiv="content-type" content="text/html; charset=UTF-8"> 6 <meta name="viewport" content="width=device-width, initial-scale=1.0, maximum-scale=1.0, user-scalable=0"> 7 8<meta property="og:title" content="For Patients & Families - Marshall Health Network - Hoops Family Children's Hospital"> 9<meta property="og:type" content="website" /> 10<meta property="og:url" content="https://hfch.marshallhealthnetwork.org/for-patients-and-families"> 11 12 <base href="https://hoopschildrens.org/"><!--[if lte IE 6]></base><![endif]--> 13 14 <link rel="icon" type="image/png" href="/assets/Managed/Site-Config/Favicons/4/Hoops-Icon-in-Box.png?1785525644"> 15 <link rel="stylesheet" href="https://use.typekit.net/rzm0ilq.css" media="print" onload="this.media='all'"> 16 17 18 19<link rel="stylesheet" type="text/css" href="/_resources/themes/mhn/css/global.css?m=1778256836"> 20<link rel="stylesheet" type="text/css" href="/_resources/themes/hfch/css/site.css?m=1786722585"> 21</head> 22<body class="has-breadcrumbs has-sidebar"> 23 <div class="wrapper"> 24 <header class="opensearchserver.ignore"> 25 <div class="grid-x"> 26 <div class="cell"> 27 <div class="grid-x grid-padding-x align-middle"> 28 <div class="cell small-12 medium-shrink small-order-2 medium-order-1"> 29 30 31 <div class="logo-wrapper"> 32 33 <a href="https://hoopschildrens.org"> 34 35 36 <img src="/assets/Managed/Site-Config/Logos/4/Hoops-Logo-NEW.png" alt="Marshall Health Network - Hoops Family Children's Hospital"> 37 38 39 40 </a> 41 </div> 42 43 44 </div> 45 <div class="cell small-12 medium-auto small-order-1 medium-order-2"> 46 <div class="grid-x topbar"> 47 <div class="cell auto show-for-medium align-right"> 48 <!-- things here --> 49 </div> 50 <div class="cell auto medium-shrink"> 51 <div class="grid-x"> 52 53 <div class="cell auto show-for-medium"> 54 55 56 57 58 59 <ul class="menu menu-secondary"> 60 61 <li> 62 <a href="https://cabellhuntington.org/patients-and-visitors/my-health-file/" title=""> 63 <span class="show-for-medium-only"> 64 myHealthFile 65 </span> 66 <span class="show-for-large"> 67 myHealthFile 68 </span> 69 </a> 70 </li> 71 72 <li> 73 <a href="/about-us" title=""> 74 <span class="show-for-medium-only"> 75 About 76 </span> 77 <span class="show-for-large"> 78 About HFCH 79 </span> 80 </a> 81 </li> 82 83 <li> 84 <a href="/contact-us" title=""> 85 <span class="show-for-medium-only"> 86 Contact Us 87 </span> 88 <span class="show-for-large"> 89 Contact Us 90 </span> 91 </a> 92 </li> 93 94 </ul> 95 96 97 98 </div> 99 100 <div class="cell auto medium-shrink"> 101 102 <ul class="menu menu-social"> 103 104 <li> 105 <a href="https://www.facebook.com/HoopsFamilyChildrensHospitalatCHH" title="Facebook"> 106 <svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" viewBox="0 0 320 512" class="svg xlarge dark-gray"><path d="M279.14 288l14.22-92.66h-88.91v-60.13c0-25.35 12.42-50.06 52.24-50.06h40.42V6.26S260.43 0 225.36 0c-73.22 0-121.08 44.38-121.08 124.72v70.62H22.89V288h81.39v224h100.17V288z" /></svg> 107 </a> 108 </li> 109 110 </ul> 111 112 </div> 113 <div class="cell shrink hide-for-medium align-right"> 114 <a href="/for-patients-and-families#" class="mobile-menu-open btn btn-tiny no-margin" aria-label="Open menu"> 115 <div class="grid-x align-middle" style="line-height:1"> 116 <div class="cell shrink">
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216ox="0 0 576 512" class="svg xxsmall"><path d="M576 287.6H511.8l1 224.4H64.1V287.6H0V240L288.4 0 576 240v47.6z" /></svg> 217 <span>Home</span> 218 </a> 219 </li> 220 221 222 <li> 223 224 For Patients & Families 225 226 </li> 227 228 229 </ul> 230</div> 231 232 233 <div class="layout typography"> 234 <div class="grid-container "> 235 <div class="grid-x grid-padding-x"> 236 237 <div class="cell small-12 medium-4 large-3 small-order-2 medium-order-1 side-bar"> 238 <nav role="navigation" class="sidemenu opensearchserver.ignore"> 239 <ul class="vertical menu"> 240 241 <li class="is-active has-children"> 242 <a href="/for-patients-and-families">For Patients & Families</a> 243 244 <ul class="menu vertical nested"> 245 246 <li> 247 <a href="/for-patients-and-families/hipaa-and-patient-privacy"> 248 <i class="fas fa-caret-right" data-fa-transform="shrink-5 left-3"></i> 249 HIPAA & Patient Privacy 250 </a> 251 </li> 252 253 <li> 254 <a href="/for-patients-and-families/patient-rights-and-responsibilities"> 255 <i class="fas fa-caret-right" data-fa-transform="shrink-5 left-3"></i> 256 Patient Rights & Responsibilities 257 </a> 258 </li> 259 260 <li> 261 <a href="/for-patients-and-families/medical-records"> 262 <i class="fas fa-caret-right" data-fa-transform="shrink-5 left-3"></i> 263 Medical Records 264 </a> 265 </li> 266 267 <li> 268 <a href="/for-patients-and-families/quality-and-safety"> 269 <i class="fas fa-caret-right" data-fa-transform="shrink-5 left-3"></i> 270 Quality & Safety 271 </a> 272 </li> 273 274 <li> 275 <a href="/for-patients-and-families/visit-or-contact-us"> 276 <i class="fas fa-caret-right" data-fa-transform="shrink-5 left-3"></i> 277 Visit or Contact Us 278 </a> 279 </li> 280 281 <li> 282 <a href="/for-patients-and-families/billing-and-financial-information"> 283 <i class="fas fa-caret-right" data-fa-transform="shrink-5 left-3"></i> 284 Billing & Financial Information 285 </a> 286 </li> 287 288 <li> 289 <a href="/for-patients-and-families/patient-and-family-centered-care"> 290 <i class="fas fa-caret-right" data-fa-transform="shrink-5 left-3"></i> 291 Patient & Family-Centered Care 292 </a> 293 </li> 294 295 <li> 296 <a href="/for-patients-and-families/birth-certificates"> 297 <i class="fas fa-caret-right" data-fa-transform="shrink-5 left-3"></i> 298 Birth Certificates 299 </a> 300 </li> 301 302 </ul> 303 304 </li> 305 </ul> 306</nav> 307 </div> 308 309 <div class="cell small-12 small-order-1 medium-order-2 medium-8 large-9"> 310 311 312 <h1>For Patients & Families</h1> 313 314 <!-- elementalarea --> 315 316 <div class="grid-x "> 317 318 <div class="cell small-12 medium-12 large-12 small-offset-0 medium-offset-0 large-offset-0"> 319 <div style="margin:0rem 0rem 0rem 0rem;padding:0rem 0rem 0rem 0rem" class="element-holder "> 320 <div id="element-950" class="element mhn__elemental__model__contentblock"> 321 322 323<p>Choosing a facility to provide care for your ill or injured child is not a decision to be made lightly. To help you understand more about Hoops Family Children's Hospital, our philosophy and the level of care we offer, here are our guiding commitments:</p> 324<h4>Family-Centered Care</h4> 325<p>The staff of Hoops Family Children's Hospital practices patient and family-centered care. This philosophy recognizes that the family is the expert on the childâs needs because they know them best. We acknowledge and address the family's concerns, beliefs, opinions and feelings, and include you in your child's care and the decision-making process at whatever level you choose. Your expertise as parents improves the quality and safety of your child's care as we work together to make informed decisions about the services and support your child receives.</p> 326<h4>Quality and Safety</h4> 327<p>Achieving excellence in caring for your child is a campus-wide effort. Caregivers work together across specialties, clinics and the hospital environment to give your child the safest and most compassionate care possible.</p> 328<h4>Patient Satisfaction</h4> 329<p>The staff of Hoops Family Children's Hospital considers families the most important members of each childâs care team. You may be asked to complete a satisfaction survey conducted by a national research f
329irm. Your opinions help us measure our performance compared to other pediatric healthcare providers. Your feedback about your stay enables us to improve the experience for every family we serve.</p> 330<h4>A Place Designed with Kids in Mind</h4> 331<p>Your child's illness or injury is frightening for a child and may be overwhelming for you and your family. Our doctors, nurses, health professionals and imaging technicians are experienced at making children more comfortable. At HFCH, we have considered the needs of children and families in designing our spaces and our processes, including kid-friendly furniture and play areas, streamlined registration, a child life program and frequent special visitors and surprises.</p> 332<h4>Promoting Healthy Kids</h4> 333<p>Children and families learn about health and wellness when children are patients at Hoops Family Children's Hospital, but our goal is to keep children out of the hospital. That's why the HFCH staff partners with local schools and other organizations to bring health and safety information into the community. Look for us at health fairs, and special events at Pullman Square, the Huntington Mall, and local parks and venues.</p> 334 335 </div> 336 </div> 337</div> 338 339 <div class="cell small-12 medium-12 large-6"> 340 <div style="" class="element-holder "> 341 <div id="element-211" class="element mhn__elemental__model__contentblock"> 342 343 344 345 346 </div> 347 </div> 348</div> 349 350 </div> 351 352<!-- /elementalarea --> 353 354 </div> 355 </div> 356 </div> 357 </div> 358 </div> 359 <footer class="footer opensearchserver.ignore"> 360 <div class="grid-container full"> 361 <div class="grid-x grid-padding-x"> 362 <div class="cell small-12 medium-6 large-2 small-order-3 medium-order-1"> 363 364 <address class="plain small-text-center"> 365 Hoops Family Children's Hospital<br /> 3661340 Hal Greer Boulevard<br /> 367Huntington, West Virginia 25701 368 </address> 369 370 <hr class="hr-dark-gray"> 371 <div class=""> 372 <a class="tel small-align-center icon-holder" style="font-size:1.2rem" href="tel:3043994667 HOOP"> 373 <span style="margin-right:.3rem"> 374 <svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" viewBox="0 0 512 512" class="svg large no-margin" style="fill: #fafafa"><path d="M256 48a208 208 0 1 1 0 416 208 208 0 1 1 0-416zm0 464A256 256 0 1 0 256 0a256 256 0 1 0 0 512zM200 128l-72 16 0 16c0 123.7 100.3 224 224 224h16l16-72-72-40-33.5 41.9c-34.2-18.1-62.3-46.2-80.4-80.4L240 200l-40-72z" style="fill: #fafafa" /></svg> 375 </span> 376 304.399.4667 (HOOP) 377 </a> 378 </div> 379 380 381 </div> 382 <div class="cell small-12 medium-6 large-4 small-order-1 medium-order-2"> 383 384 385 </div> 386 <div class="cell small-12 medium-12 large-6 small-order-2 medium-order-3"> 387 <div class="affiliate-logos"> 388<h5 style="margin: .75rem 0">Our facilities:</h5> 389 <div class="grid-x grid-padding-x small-up-2 medium-up-3 large-up-3" style="width:100%"> 390 391 <div class="cell"> 392 <a href="https://www.marshallhealth.org/" aria-label="Go to the Marshall Health website" title="Go to the Marshall Health website" style="display:inline-block;font-size: .9rem;padding:.35rem 0"> 393 Marshall Health 394 </a> 395 </div> 396 397 <div class="cell"> 398 <a href="https://cabellhuntington.org" aria-label="Go to the Cabell Huntington Hospital website" title="Go to the Cabell Huntington Hospital website" style="display:inline-block;font-size: .9rem;padding:.35rem 0"> 399 Cabell Huntington Hospital 400 </a> 401 </div> 402 403 <div class="cell"> 404 <a href="https://www.st-marys.org" aria-label="Go to the St. Mary's Medical Center website" title="Go to the St. Mary's Medical Center website" style="display:inline-block;font-size: .9rem;padding:.35rem 0"> 405 St. Mary's Medical Center 406 </a> 407 </div> 408 409 <div class="cell"> 410 <a href="https://hoopschildrens.org" aria-label="Go to the Hoops Family Children's Hospital website" title="Go to the Hoops Family Children's Hospital website" style="display:inline-block;font-size: .9rem;padding:.35rem 0"> 411 Hoops Family Children's Hospital 412 </a> 413 </div> 414 415 <div class="cell"> 416 <a href="https://rivershealth.org" aria-label="Go to the Rivers Health website" title="Go to the Rivers Health website" style="display:inline-block;font-size: .9rem;padding:.35rem 0"> 417 Rivers Health 418 </a> 419 </div> 420 421 <div class="cell"> 422 <a href="https://edwardscancerinstitute.org" aria-label="Go to the Edwards Cancer Institute website" title="Go to the Edwards Cancer Institute website" style="display:inline-block;font-size: .9rem;padding:.35rem 0"> 423 Edwards Cancer Institute 424 </a> 425 </div> 426 427 <div class="cell"> 428 <a href="https://www.uhswv.com/" aria-label="Go to the HIMG website" title="Go to the HIMG website" style="display:inline-block;font-size: .9rem;padding:.35rem 0"> 429 HIMG 430 </a> 431 </div> 432 433 <div class="cell"> 434 <a href="https://www.scottorthopedic.com/" aria-label="Go to the Scott Orthopedic website" title="Go to the Scott Orthopedic website" style="display:inline-block;font-size: .9rem;padding:.35rem 0"> 435 Scott Orthopedic 436 </a> 437 </div> 438 439 </div> 440</div> 441 </div> 442 </div> 443 <div class="grid-x"> 444 <div class="cell small-12 legal"> 445 <p class="align-center">©2026 Marshall Health Network - Hoops Family Children's Hospital - By using this website you are in agreement with the <a href="/terms-conditions">terms and conditions</a>.</p> 446 </div> 447 </div> 448</div> 449 </footer> 450 451 <nav id="mobile-menu" class="mobile-menu" role="navigation"> 452 <div style="height: 100%" class="grid-y grid-padding-y grid-frame"> 453 <div class="cell shrink"> 454 <div class="grid-x grid-padding-x align-middle"> 455 <div class="cell auto"></div> 456 <div class="cell shrink"> 457 <a href="/for-patients-and-families#" class="mobile-menu-close btn btn-tiny no-margin" aria-label="Close menu"> 458 <div class="grid-x align-middle"> 459 <div class="cell shrink"> 460 <svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" viewB
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