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4    <title>For Patients &amp; Families - Marshall Health Network - Hoops Family Children&#039;s Hospital</title>
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307                        </div>
308                    
309                    <div class="cell small-12 small-order-1 medium-order-2 medium-8 large-9">
310                        
311                            
312                                <h1>For Patients &amp; Families</h1>
313                            
314                            <!-- elementalarea -->
315
316    <div class="grid-x ">
317        
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322            
323<p>Choosing a facility to provide care for your ill or injured child is not a decision to be made lightly. To help you understand more about Hoops Family Children's Hospital, our philosophy and the level of care we offer, here are our guiding commitments:</p>
324<h4>Family-Centered Care</h4>
325<p>The staff of Hoops Family Children's Hospital practices patient and family-centered care. This philosophy recognizes that the family is the expert on the child’s needs because they know them best. We acknowledge and address the family's concerns, beliefs, opinions and feelings, and include you in your child's care and the decision-making process at whatever level you choose. Your expertise as parents improves the quality and safety of your child's care as we work together to make informed decisions about the services and support your child receives.</p>
326<h4>Quality and Safety</h4>
327<p>Achieving excellence in caring for your child is a campus-wide effort. Caregivers work together across specialties, clinics and the hospital environment to give your child the safest and most compassionate care possible.</p>
328<h4>Patient Satisfaction</h4>
329<p>The staff of Hoops Family Children's Hospital considers families the most important members of each child’s care team. You may be asked to complete a satisfaction survey conducted by a national research f
329irm. Your opinions help us measure our performance compared to other pediatric healthcare providers. Your feedback about your stay enables us to improve the experience for every family we serve.</p>
330<h4>A Place Designed with Kids in Mind</h4>
331<p>Your child's illness or injury is frightening for a child and may be overwhelming for you and your family. Our doctors, nurses, health professionals and imaging technicians are experienced at making children more comfortable. At HFCH, we have considered the needs of children and families in designing our spaces and our processes, including kid-friendly furniture and play areas, streamlined registration, a child life program and frequent special visitors and surprises.</p>
332<h4>Promoting Healthy Kids</h4>
333<p>Children and families learn about health and wellness when children are patients at Hoops Family Children's Hospital, but our goal is to keep children out of the hospital. That's why the HFCH staff partners with local schools and other organizations to bring health and safety information into the community. Look for us at health fairs, and special events at Pullman Square, the Huntington Mall, and local parks and venues.</p>
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365                    Hoops Family Children&#039;s Hospital<br />
3661340 Hal Greer Boulevard<br />
367Huntington, West Virginia 25701
368                </address>
369                
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376                            304.399.4667 (HOOP)
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388<h5 style="margin: .75rem 0">Our facilities:</h5>
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393                    Marshall Health
394                </a>
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397            <div class="cell">
398                <a href="https://cabellhuntington.org" aria-label="Go to the Cabell Huntington Hospital website" title="Go to the Cabell Huntington Hospital website" style="display:inline-block;font-size: .9rem;padding:.35rem 0">
399                    Cabell Huntington Hospital
400                </a>
401            </div>
402        
403            <div class="cell">
404                <a href="https://www.st-marys.org" aria-label="Go to the St. Mary&#039;s Medical Center website" title="Go to the St. Mary&#039;s Medical Center website" style="display:inline-block;font-size: .9rem;padding:.35rem 0">
405                    St. Mary&#039;s Medical Center
406                </a>
407            </div>
408        
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410                <a href="https://hoopschildrens.org" aria-label="Go to the Hoops Family Children&#039;s Hospital website" title="Go to the Hoops Family Children&#039;s Hospital website" style="display:inline-block;font-size: .9rem;padding:.35rem 0">
411                    Hoops Family Children&#039;s Hospital
412                </a>
413            </div>
414        
415            <div class="cell">
416                <a href="https://rivershealth.org" aria-label="Go to the Rivers Health website" title="Go to the Rivers Health website" style="display:inline-block;font-size: .9rem;padding:.35rem 0">
417                    Rivers Health
418                </a>
419            </div>
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422                <a href="https://edwardscancerinstitute.org" aria-label="Go to the Edwards Cancer Institute website" title="Go to the Edwards Cancer Institute website" style="display:inline-block;font-size: .9rem;padding:.35rem 0">
423                    Edwards Cancer Institute
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428                <a href="https://www.uhswv.com/" aria-label="Go to the HIMG website" title="Go to the HIMG website" style="display:inline-block;font-size: .9rem;padding:.35rem 0">
429                    HIMG
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434                <a href="https://www.scottorthopedic.com/" aria-label="Go to the Scott Orthopedic website" title="Go to the Scott Orthopedic website" style="display:inline-block;font-size: .9rem;padding:.35rem 0">
435                    Scott Orthopedic
436                </a>
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508                                            <li><a href="/services/surgery">General Surgery</a></li>
509                                        
510                                            <li><a href="/services/gynecology">Gynecology (Pediatric/Adolescent)</a></li>
511                                        
512                                            <li><a href="/services/hematology-oncology">Hematology-Oncology</a></li>
513                                        
514                                            <li><a href="/services/hospitalist-care">Hospitalist Care</a></li>
515                                        
516                                            <li><a href="/services/infectious-diseases">Infectious Diseases</a></li>
517                                        
518                                            <li><a href="/services/internal-medicine-pediatrics">Internal Medicine-Pediatrics</a></li>
519                                        
520                                            <li><a href="/services/neonatology">Neonatology</a></li>
521                                        
522                                            <li><a href="/services/neurology">Neurology</a></li>
523                                        
524                                            <li><a href="/services/ophthalmology">Ophthalmology</a></li>
525                                        
526                                            <li><a href="/services/orthopedics">Orthopedics</a></li>
527                                        
528                                            <li><a href="/services/pediatrics">
528Pediatrics</a></li>
529                                        
530                                            <li><a href="/services/psychiatry">Psychiatry</a></li>
531                                        
532                                            <li><a href="/services/pulmonology">Pulmonology</a></li>
533                                        
534                                            <li><a href="/services/sleep-medicine">Sleep Medicine</a></li>
535                                        
536                                    </ul>
537                                
538                            </li>
539                        
540                            <li>
541                                <a href="/for-patients-and-families">For Patients &amp; Families</a>
542                                
543                                    <ul class="menu">
544                                        
545                                            <li><a href="/for-patients-and-families/hipaa-and-patient-privacy">HIPAA &amp; Patient Privacy</a></li>
546                                        
547                                            <li><a href="/for-patients-and-families/patient-rights-and-responsibilities">Patient Rights &amp; Responsibilities</a></li>
548                                        
549                                            <li><a href="/for-patients-and-families/medical-records">Medical Records</a></li>
550                                        
551                                            <li><a href="/for-patients-and-families/quality-and-safety">Quality &amp; Safety</a></li>
552                                        
553                                            <li><a href="/for-patients-and-families/visit-or-contact-us">Visit or Contact Us</a></li>
554                                        
555                                            <li><a href="/for-patients-and-families/billing-and-financial-information">Billing &amp; Financial Information</a></li>
556                                        
557                                            <li><a href="/for-patients-and-families/patient-and-family-centered-care">Patient &amp; Family-Centered Care</a></li>
558                                        
559                                            <li><a href="/for-patients-and-families/birth-certificates">Birth Certificates</a></li>
560                                        
561                                    </ul>
562                                
563                            </li>
564                        
565                            <li>
566                                <a href="/for-medical-professionals">For Medical Professionals</a>
567                                
568                                    <ul class="menu">
569                                        
570                                            <li><a href="/for-medical-professionals/pediatric-physician-to-physician-direct-connect-line">Pediatric Physician-to-Physician Direct Connect Line</a></li>
571                                        
572                                            <li><a href="/for-medical-professionals/careers">Careers at Hoops Family Children&#039;s Hospital</a></li>
573                                        
574                                            <li><a href="/for-medical-professionals/more-about-hfch">More About HFCH</a></li>
575                                        
576                                    </ul>
577                                
578                            </li>
579                        
580                            <li>
581                                <a href="/how-you-can-help">How You Can Help</a>
582                                
583                                    <ul class="menu">
584                                        
585                                            <li><a href="/how-you-can-help/ways-to-give">Ways to Give</a></li>
586                                        
587                                            <li><a href="https://mountainhealthfoundations.org/donate/">Give Gift</a></li>
588                                        
589                                            <li><a href="https://mountainhealthfoundations.org/giving/give-toys/">Donate Toys</a></li>
590                                        
591                                            <li><a href="https://www.amazon.com/hz/wishlist/ls/1UPYUQIFP9YOU?ref_=wl_share">Amazon Wish List</a></li>
592                                        
593                                            <li><a href="/how-you-can-help/volunteer">Volunteer</a></li>
594                                        
595                                    </ul>
596                                
597                            </li>
598                        
599                            <li>
600                                <a href="/facilities-programs">Facilities &amp; Programs</a>
601                                
602                                    <ul class="menu">
603                                        
604                                            <li><a href="/facilities-programs/pediatrics-unit">
604Pediatrics Unit</a></li>
605                                        
606                                            <li><a href="/facilities-programs/neonatal-therapeutic-unit">Neonatal Therapeutic Unit</a></li>
607                                        
608                                            <li><a href="/facilities-programs/pediatric-intensive-care-unit">Pediatric Intensive Care Unit</a></li>
609                                        
610                                            <li><a href="/facilities-programs/child-life-department">Child Life Department</a></li>
611                                        
612                                            <li><a href="/facilities-programs/specialized-transport-services">Specialized Transport Services</a></li>
613                                        
614                                            <li><a href="/facilities-programs/kids-in-motion">Kids in Motion </a></li>
615                                        
616                                            <li><a href="/facilities-programs/neonatal-intensive-care-unit">Neonatal Intensive Care Unit</a></li>
617                                        
618                                            <li><a href="/facilities-programs/pediatric-concussion-clinic">Pediatric Concussion Clinic</a></li>
619                                        
620                                            <li><a href="/facilities-programs/maternal-opioid-medical-support-moms">Maternal Opioid Medical Support (MOMS)</a></li>
621                                        
622                                            <li><a href="/facilities-programs/child-advocacy-center">Child Advocacy Center</a></li>
623                                        
624                                            <li><a href="/facilities-programs/playground">Playground</a></li>
625                                        
626                                    </ul>
627                                
628                            </li>
629                        
630                            <li>
631                                <a href="/about-us">About Us</a>
632                                
633                                    <ul class="menu">
634                                        
635                                            <li><a href="/about-us/leadership-team">Meet the Leadership Team</a></li>
636                                        
637                                            <li><a href="/about-us/affiliations-accreditations-and-awards">Affiliations, Accreditations &amp; Awards</a></li>
638                                        
639                                            <li><a href="/about-us/the-hoops-family">The Hoops Family</a></li>
640                                        
641                                            <li><a href="/about-us/the-story-of-our-childrens-hospital">The Story of our Children&#039;s Hospital</a></li>
642                                        
643                                            <li><a href="/about-us/notice-of-privacy-practices">Notice of Privacy Practices</a></li>
644                                        
645                                            <li><a href="/assets/Documents/WVHIN-Patient-Notice-1.2025.pdf">WVHIN Patient Notice</a></li>
646                                        
647                                    </ul>
648                                
649                            </li>
650                        
651                            <li>
652                                <a href="/contact-us">Contact Us</a>
653                                
654                            </li>
655                        
656                            <li>
657                                <a href="/facilities-programs/child-life-department">Child Life Department</a>
658                                
659                            </li>
660                        
661                            <li>
662                                <a href="/provider-directory">Provider Directory</a>
663                                
664                            </li>
665                        
666                    </ul>
667                    
668                        <hr>
669                        
670                            <ul class="menu vertical">
671                                
672                                    <li>
673                                        <a href="" title="">
674                                            
675                                        </a>
676                                    </li>
677                                
678                            </ul>
679                        
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