https://systechitsolutions.co.uk/_next/static/chunks/pages/pricing-604b07c2b3264d25.js

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Projects such as migrations and office moves are scoped separately",price:`Typically ${s.E2} per user, per month, as an estimate quoted against what you actually run`,notFor:"A capable internal team that only needs the hours it cannot cover, or depth behind it rather than instead of it"},{id:"co",name:"Co-managed IT",href:"/services/co-managed-it",what:"One estate split between your internal IT team and us, in writing, at onboarding",rightFor:"10 to 250 users with IT staff worth keeping, whose week goes on run-and-maintain work",split:"Your team keeps day-to-day support, priorities and projects. We take monitoring, patching, backup checks, out-of-hours cover and specialist depth",price:`Typically ${s.Vj} per user, per month, as an estimate set by the split of responsibilities`,notFor:"No internal IT, or one person whose role was never really IT: a fully managed contract is simpler"},{id:"calloff",name:"Call-off day packs",href:"/call-off-support",what:"A block of days bought up front and called off in half-day units, for support, project work or development",rightFor:"Your own IT team needing specialist help a handful of times a year, or a lower-commitment way to start",split:"You decide each time whether something is worth a half day. Nothing is monitored and nothing is owned by us between calls",price:`From ${s.ox[0].days} days. ${s.ox.slice(1).map(e=>`${e.days} days: ${e.discount.replace(" off the day rate","")} off`).join("; ")}. Quoted against the work`,notFor:"Anything that needs monitoring continuously, one large project, or a guaranteed response time"}],r=[{id:"start",kind:"start",text:"Who looks after IT today, and what keeps getting deferred?",x:700,y:48},{id:"d1",kind:"decision",text:"Do you have in-house IT staff worth keeping?",x:700,y:176},{id:"d2",kind:"decision",text:"Does the estate need somebody watching it all the time?",x:400,y:330},{id:"oManaged",kind:"outcome",text:"Managed IT, for 10 to 250 users",to:"managed",x:150,y:330},{id:"d3",kind:"decision",text:"Could you use five days of help in a year?",x:400,y:480},{id:"oCallA",kind:"outcome",text:"A call-off day pack, called off in half days",to:"calloff",x:150,y:480},{id:"oQuote",kind:"outcome",text:"Have the work quoted as it comes up",to:"quote",x:400,y:610},{id:"d4",kind:"decision",text:"Is run-and-maintain work crowding out the projects?",x:1e3,y:330},{id:"oCo",kind:"outcome",text:"Co-managed IT, for 10 to 250 users, with a written split",to:"co",x:1250,y:330,h:84},{id:"d5",kind:"decision",text:"Is the only gap the hours your team cannot cover?",x:1e3,y:480},{id:"oOoh",kind:"outcome",text:"Out-of-hours cover on its own",to:"ooh",x:1250,y:480},{id:"d6",kind:"decision",text:"Specialist help a handful of times a year?",x:1e3,y:630},{id:"oCallB",kind:"outcome",text:"A call-off day pack, for specialist capacity without changing who runs the estate",to:"calloff",x:1250,y:630,h:84},{id:"oNone",kind:"outcome",text:"You may not need a provider yet",to:"none",x:1e3,y:760}],c=[{from:"start",to:"d1"},{from:"d1",to:"d2",label:"No",via:[[400,176]]},{from:"d2",to:"oManaged",label:"Yes"},{from:"d2",to:"d3",label:"No"},{from:"d3",to:"oCallA",label:"Yes"},{from:"d3",to:"oQuote",label:"No"},{from:"d1",to:"d4",label:"Yes",via:[[1e3,176]]},{from:"d4",to:"oCo",label:"Yes"},{from:"d4",to:"d5",label:"No"},{from:"d5",to:"oOoh",label:"Yes"},{from:"d5",to:"d6",label:"No"},{from:"d6",to:"oCallB",label:"Yes"},{from:"d6",to:"oNone",label:"No"}],h="Plenty of clients have both: a managed contract for the estate, and a pack for the project work that sits outside it.",l=[{layer:"Monitoring and alerting",cells:{managed:"us",co:"us",calloff:"you"},note:"Nothing is watched between call-offs. If the estate needs watching, a pack is the wrong instrument."},{layer:"Patching on staged rings",cells:{managed:"us",co:"us",calloff:"you"}},{layer:"Daily backup checks",cells:{managed:"us",co:"us",calloff:"you"}},{layer:"Day-to-day user support",cells:{managed:"us",co:"you",calloff:"you"}},{layer:"Priorities and projects",cells:{managed:"job",co:"you",calloff:"job"},note:"Under a managed contract, migrations, office moves and new site builds are scoped separately."},{layer:"Specialist depth: Microsoft 365, Azure, security",cells:{managed:"us",co:"us",calloff:"job"}}],d=[{situation:"We have no IT team, and one person looks after it on top of their real job.",answer:"Managed IT. Patching, monitoring and backup checks move from things nobody owns to things somebody is paid to own.",to:"managed"},{situation:"Our IT person is good, but the week goes on patching and backup warnings.",answer:"Co-managed IT. Your team keeps the business knowledge; we take the run-and-maintain work behind them.",to:"co"},{situation:"Our team covers the working day well. Nobody covers evenings or leave.",answer:"Out-of-hours cover on its own, not a full contract.",to:"ooh"},{situation:"Small jobs never get done, because each one needs its own quote and purchase order.",answer:"A call-off pack: one approval, then half-day call-offs as the work comes up.",to:"calloff"},{situation:"We have one large, well-defined project.",answer:"Have it quoted as a project. A pack sized to match it is a project with extra administration.",to:"quote"},{situation:"We need someone physically in the building most days.",answer:"An internal hire will serve you better. 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A typical managed estimate covers Microsoft 365 tenant management, OS and application patching across every managed device, managed endpoint protection, monitored and tested backup for Microsoft 365, and a 100% UK-based service desk, with 24/7 support available for businesses that need it. UK managed IT is most commonly priced per user per month, sometimes per device, and the spread between providers is wide because what sits inside the base rate varies enormously. A per-user figure is only comparable once you know 

1what it includes, which is why the inclusion list matters more than the number when you are comparing quotes.`},{q:"Is IT support cheaper per hour or on a monthly contract?",a:"Per hour looks cheaper and usually is not, because the two models are not buying the same thing. An hourly rate buys a fix after something has broken. A monthly contract buys the monitoring, patching and security controls that stop a share of those failures happening, plus a defined response when one gets through. Hourly work also prices unplanned attendance at a premium, so the months that go wrong go wrong expensively and without warning. The honest comparison is not the rate, it is the total of a year's invoices plus the downtime, and hourly billing is the model where most of that total sits outside the invoices."},{q:"What does a typical managed estimate include?",a:"Microsoft 365 tenant management and administration, OS and application patching across every managed device, managed endpoint protection, monitored and tested backup for Microsoft 365, and a 100% UK-based service desk. Those five sit inside a typical managed estimate rather than being headline items priced separately later; your written quote confirms exactly what is in yours. 24/7 support for businesses that need it, managed firewall and network monitoring, EDR/XDR, email security and archiving, backup beyond Microsoft 365, Conditional Access and device compliance rollout, Microsoft licence and Azure cost management, security posture work and Copilot readiness are each scoped and quoted on top."},{q:`Why does per-user pricing stop above ${u.a$} users?`,a:`Because above roughly ${u.a$} users, estates stop resembling each other. At that size the differences that actually drive cost, how many sites there are, how much still runs on-premises, how many servers exist, what compliance regime applies, how much of the estate is legacy, vary enough that a single per-user rate stops describing the work. Quoting one anyway means either padding it to cover the worst case or discovering the gap after the contract starts. Systech scopes those estates and quotes them directly instead.`},{q:"What makes one managed IT quote more expensive than another?",a:'Almost always the inclusion list rather than the margin. The same phrase, "fully managed IT", can describe a service that includes endpoint protection, backup, 24/7 cover and firewall management, or one where each of those is a line item added later. Ask every provider for the same three things and the comparison becomes straightforward: what is inside the per-user rate, what is billed on top and at what rate, and what the coverage hours actually are. Where the service desk sits matters too, since a UK-based desk and an offshore one are priced differently and are not the same product.'},{q:"Do you publish a price for every service?",a:"No, and deliberately not. Managed IT has a published starting price because it is a recurring, per-user service where a starting figure is meaningful. Project and consultancy work, Azure Virtual Desktop design, application packaging, migrations, compliance programmes, is scoped against what you already run and quoted individually. Publishing a day rate for that work would imply a standard build that we do not price from. What we will always do is itemise a quote so it can be compared line by line against anyone else's."},{q:"Is there a minimum contract term?",a:"Nothing is published here as a fixed minimum term, because the term forms part of the scoping conversation rather than sitting behind the headline rate. Ask us directly and you will get a straight answer for your estate before anything is signed. Treat any provider that will not tell you the term, the notice period and what happens to your data at the end of it before you commit as having answered the question."}];var k=!0;function T(e){let{figures:a}=e,t=`${u._i}: an indicative range`,l=`${u.BT}: scoped, then quoted`,g=`${u.MG}, sold separately`,k=`${u.os}, bought as a pack of days`,T="Why so few IT companies publish a price",I="Hourly rates, monthly contracts and what each one actually buys",_="How to compare two IT support quotes properly",q="Where the price goes up, and why",N="Frequently asked",A="Tell us what you run",M=[t,l,g,k,T,I,_,q,N,A].map(e=>({id:(0,b.l)(e),label:e})),W=`${p._O}${v}`,$={"@context":"https://schema.org","@type":"Service","@id":`${W}#service`,name:"Managed IT Services",description:`Managed IT support from Systech, typically ${u.E2} ${u._w} as an estimate, including Microsoft 365 management, patching, endpoint protection, monitored backup and a 100% UK-based service desk.`,provider:{"@id":`${p._O}/#organization`},areaServed:{"@type":"Country",name:"United Kingdom"},url:W,offers:(0,u.nF)(W)},P={"@context":"https://schema.org","@type":"FAQPage",mainEntity:j.map(e=>

1({"@type":"Question",name:e.q,acceptedAnswer:{"@type":"Answer",text:e.a}}))};return(0,s.jsxs)(c.T,{title:"Managed IT Support Pricing, Per User Per Month",description:`What managed IT actually costs: typically ${u.E2} ${u._w}, what it includes, what takes it higher, and how to compare two IT quotes.`,path:v,jsonLd:[$,P,(0,p.nC)([{name:"Home",path:"/"},{name:"Pricing",path:v}])],children:[(0,s.jsxs)("div",{className:"articlePage pricingPage convertPage",children:[(0,s.jsx)(r.V,{title:"What managed IT actually costs",lead:"Two ways we price, depending on size. Under 50 users there is an indicative per-user range you can budget from today. Over 50, it is scoped against your estate and quoted line by line. Both are explained in full below.",cta:{href:"/contact",label:"Request a call"},ctaNarrowOnly:!0}),(0,s.jsxs)("div",{className:"wrap convertLayout",children:[(0,s.jsxs)("article",{className:"articleBody",children:[(0,s.jsxs)("div",{className:"body",children:[(0,s.jsxs)("p",{className:"answer",children:[(0,s.jsx)("strong",{children:"In short:"})," ",(0,s.jsx)("strong",{children:u._i}),", managed IT is typically ",(0,s.jsx)("strong",{children:`${u.E2} ${u._w}`}),", covering Microsoft 365 tenant management, patching across every managed device, managed endpoint protection, monitored and tested Microsoft 365 backup, and a 100% UK-based service desk, with 24/7 support available."," ",(0,s.jsx)("strong",{children:u.BT}),", we do not publish a per-user rate, because at that size two businesses of the same headcount rarely need the same thing. Those estates are scoped and quoted directly, and the quote is itemised so it can be compared line by line against anyone else's."]}),(0,s.jsx)(o.GE,{items:["You want a budget figure before committing to a sales conversation","You are comparing two quotes and cannot tell why one is cheaper","You are over 50 users and a per-seat rate has stopped describing your estate","You have an internal IT team and only need the hours they cannot cover"],pain:"The usual outcome of unpublished pricing is not overpaying, it is choosing badly. Two quotes arr

1ive with similar per-user figures and completely different inclusion lists, and the difference only becomes visible during the first incident that turns out not to be covered."}),(0,s.jsxs)("div",{className:"priceTracks",children:[(0,s.jsxs)("div",{className:"priceTracks__card",children:[(0,s.jsx)("p",{className:"priceTracks__label",children:u._i}),(0,s.jsxs)("p",{className:"priceTracks__figure",children:[(0,s.jsx)("span",{className:"priceTracks__from",children:"typically"}),(0,s.jsx)("span",{className:"priceTracks__amount",children:u.E2}),(0,s.jsx)("span",{className:"priceTracks__unit",children:u._w})]}),(0,s.jsx)("p",{className:"priceTracks__summary",children:u.nc}),(0,s.jsxs)(f(),{className:"priceTracks__cta",href:"/it-support-small-business",children:["Small business IT support ",(0,s.jsx)(i.e,{})]})]}),(0,s.jsxs)("div",{className:"priceTracks__card priceTracks__card--scoped",children:[(0,s.jsx)("p",{className:"priceTracks__label",children:u.BT}),(0,s.jsx)("p",{className:"priceTracks__figure",children:(0,s.jsx)("span",{className:"priceTracks__amount priceTracks__amount--text",children:"Scoped quote"})}),(0,s.jsx)("p",{className:"priceTracks__summary",children:u.tj}),(0,s.jsxs)(f(),{className:"priceTracks__cta",href:"/contact",children:["Get a scoped quote ",(0,s.jsx)(i.e,{})]})]})]}),(0,s.jsx)("p",{className:"pricingPage__estimate",children:u.nz}),(0,s.jsx)(y.TK,{variant:"inline",items:M}),(0,s.jsx)("h2",{id:(0,b.l)(t),children:t}),(0,s.jsxs)("p",{children:["Under ",u.a$," users, estates are similar enough that a single per-user figure genuinely describes the work, so we publish one. You should be able to budget from this page without a discovery call, and the inclusion list matters more than the number when you are comparing us with anyone else."]}),(0,s.jsx)(h.Rr,{heading:"The published rate"}),(0,s.jsxs)("p",{children:["If you are at this end of the range, the questions that come up most, what a small business actually needs in place, and when a monthly contract starts being worth paying for at all, are covered on"," ",(0,s.jsx)(f(),{href:"/it-support-small-business",children:"IT support for small businesses"}),"."]}),(0,s.jsx)(o.Zw,{className:"convertOps--twin"}),(0,s.jsx)("h2",{id:(0,b.l)(l),children:l}),(0,s.jsxs)("p",{children:["Above ",u.a$," users the per-user model stops describing the work, so we stop using it. Publishing a rate at this size means either padding it to cover the worst estate we might meet, or discovering the gap after the contract has started. Neither is a good outcome for anyone, so we scope first."]}),(0,s.jsx)("p",{children:"That is not a longer route to the same answer. It changes what is being bought: at this size the engagement is usually multi-site, part on-premises, carrying a compliance obligation, and frequently sitting alongside an internal IT team that keeps some of the estate. What a scoped engagement typically covers:"}),(0,s.jsx)("ul",{children:u.ar.map(e=>(0,s.jsx)("li",{children:e},e))}),(0,s.jsx)("h3",{children:"What actually moves the number"}),(0,s.jsx)("p",{children:"Headcount is rarely the largest variable at this size. In rough order of how much they move a quote:"}),(0,s.jsx)("ul",{children:u.Yz.map(e=>(0,s.jsx)("li",{children:e},e))}),(0,s.jsx)(x.d,{figure:a.scopedQuote}),(0,s.jsx)("h3",{children:"How the scoping works"}),(0,s.jsx)("ol",{children:u.Q4.map(e=>(0,s.jsxs)("li",{children:[(0,s.jsxs)("strong",{children:[e.step,"."]})," ",e.detail]},e.step))}),(0,s.jsx)("p",{children:"The estate review findings are yours whether or not you appoint us. We would rather be judged on what we found than on how the proposal was formatted, and a business that reads the findings and decides to fix things internally has still had a useful few weeks."}),(0,s.jsxs)("p",{children:["Co-managed arrangements, where an internal IT lead or small team keeps the day-to-day work and we provide the Microsoft, security and out-of-hours depth behind them, are priced against the split of responsibilities. As an estimate, co-managed typically runs ",(0,s.jsx)("strong",{children:`${u.Vj} ${u._w}`}),"."," ",u.Pb," That is the most common shape at this size: how we run it is on our ",(0,s.jsx)(f(),{href:"/services/co-managed-it",children:"co-managed IT support"})," page, and whether it fits is set out in ",(0,s.jsx)(f(),{href:"/compare/msp-vs-internal-it",children:"MSP vs internal IT"}),"."]}),(0,s.jsx)("h2",{id:(0,b.l)(g),children:g}),(0,s.jsx)("p",{children:"Not everything here is a contract for your whole estate. Out-of-hours and on-call cover is bought on its own, by businesses that already have IT handled during the working day and need the hours they cannot cover. It is not a t

1ier above the two tracks above; it is a different purchase, usually made by a business with its own IT team."}),(0,s.jsx)("p",{children:u.MQ}),(0,s.jsx)("ul",{children:u.Ie.slice(0,4).map(e=>(0,s.jsx)("li",{children:e},e))}),(0,s.jsx)("p",{children:"Your team keeps ownership of the estate and the change process, we work to runbooks and escalation rules you approve, and the on-call engineer is UK-based rather than an answering service raising a ticket for the morning."}),(0,s.jsx)(x.d,{figure:a.outOfHours}),(0,s.jsx)("p",{children:u.Gx}),(0,s.jsxs)("p",{children:[(0,s.jsx)(f(),{href:"/out-of-hours-it-support",children:"Full detail on out-of-hours and on-call cover"}),", including where the boundary of standing authority sits."]}),(0,s.jsx)("h2",{id:(0,b.l)(k),children:k}),(0,s.jsx)("p",{children:"The third way to buy, and again not a tier above the others. Some businesses do not need a contract at all. They need us a handful of times a year: a piece of consultancy, a migration, a change to something we built, a second pair of hands during a peak."}),(0,s.jsx)("p",{children:u.Zh}),(0,s.jsx)("ul",{children:u.ox.map(e=>(0,s.jsxs)("li",{children:[(0,s.jsxs)("strong",{children:[e.days," days."]})," ",e.discount,"."]},e.days))}),(0,s.jsx)(x.d,{figure:a.callOff}),(0,s.jsx)("p",{children:"The discount is the smaller half of the argument. The larger half is that a pack removes the quote, approval and purchase order that sits in front of every half-day task, which is why those tasks accumulate instead of getting done."}),(0,s.jsx)("p",{children:u.GW}),(0,s.jsxs)("p",{children:[(0,s.jsx)(f(),{href:"/call-off-support",children:"Full detail on call-off day packs"}),", including what they can be used for and when a pack is the wrong purchase."]}),(0,s.jsxs)("table",{children:[(0,s.jsx)("caption",{children:d.caption}),(0,s.jsx)("thead",{children:(0,s.jsx)("tr",{children:d.headers.map(e=>(0,s.jsx)("th",{scope:"col",children:e},e))})}),(0,s.jsx)("tbody",{children:d.rows.map(e=>(0,s.jsx)("tr",{children:e.map((e,a)=>0===a?(0,s.jsx)("th",{scope:"row",children:e},a):(0,s.jsx)("td",{children:e},a))},e[0]))})]}),(0,s.jsx)("h2",{id:(0,b.l)(T),children:T}),(0,s.jsx)("p",{children:"Two reasons, and only one of them is good. The good one is that managed IT genuinely varies: a 20-person accountancy practice running entirely in Microsoft 365 and a 20-person manufacturer with a server room, a production network and a compliance regime are not the same job, and pretending otherwise produces a number that is wrong for both."}),(0,s.jsx)("p",{children:"The less good reason is that an unpublished price cannot be compared, and a quote that arrives only after two meetings is harder to walk away from."}),(0,s.jsx)("p",{children:"Our answer is to publish the starting figure and be specific about what moves it. You should be able to work out roughly where you sit before speaking to anyone, and then get a scoped quote that itemises the rest."}),(0,s.jsx)("h2",{id:(0,b.l)(I),children:I}),(0,s.jsx)("p",{children:"An hourly rate is priced for attendance after a failure. A monthly contract is priced for the work that reduces how often that failure happens, plus a defined response when one gets through anyway. The two are not competing prices for one service, they are prices for two different services, and comparing the rates alone will always make the hourly option look cheaper."}),(0,s.jsx)("p",{children:"The structural problem with hourly IT support is timing. Nothing is being monitored or patched between incidents, so problems are found by the people they interrupt rather than by anyone watching, and unplanned attendance, particularly outside working hours, is priced at a premium precisely because it is unplanned. A quiet quarter is followed by an expensive one with no warning."}),(0,s.jsx)("p",{children:"If you want to compare the two models honestly, add up what last year actually cost including the downtime and the delayed projects, not the invoices alone. That total is the number a monthly contract is competing with."}),(0,s.jsx)("h3",{children:"When paying by the hour is the right answer"}),(0,s.jsx)("p",{children:"There is a real case for hourly work. A very small operation with simple, low-risk IT, where an outage is an inconvenience rather than a cost, is usually better served paying for occasional help than carrying a monthly contract."}),(0,s.jsxs)("p",{children:["The point at which that stops being true tends to arrive earlier than people expect, and it is usually a compliance obligation or a first serious outage that makes it obvious. We have written the models up in full in"," ",(0,s.jsx)(f(),{href:"/compare/managed-it-vs-in-house-vs-break-fix",children:"managed IT vs in-house IT vs break-fix"}),"."]}),(0,s.jsx)("h2",{id:(0,b.l)(_),children:_}),(0,s.jsx)("p",{children:'Per-user pricing is only comparable once you know 

1what is inside the rate. The same phrase, "fully managed IT", covers services that differ by a factor of several on inclusions. Ask every provider the same four questions and the cheaper quote usually stops being the cheaper quote:'}),(0,s.jsxs)("ul",{children:[(0,s.jsxs)("li",{children:[(0,s.jsx)("strong",{children:"What is inside the per-user rate?"})," Specifically: endpoint protection, backup, patching, and whether the service desk is included or metered."]}),(0,s.jsxs)("li",{children:[(0,s.jsx)("strong",{children:"What is billed on top, and at what rate?"})," Project work, on-site visits, out-of-hours attendance, onboarding and offboarding."]}),(0,s.jsxs)("li",{children:[(0,s.jsx)("strong",{children:"What are the coverage hours, and who answers?"})," A 24/7 claim can mean a UK engineer or an out-of-hours answering service that raises a ticket for the morning. Ask where the desk physically is."]}),(0,s.jsxs)("li",{children:[(0,s.jsx)("strong",{children:"What happens at the end?"})," Notice period, and what happens to your data, your tenant and your documentation when you leave."]})]}),(0,s.jsx)("p",{children:"A provider that answers all four plainly is usually the one to shortlist, largely independently of which number is lower."}),(0,s.jsx)(o.oc,{index:1}),(0,s.jsx)("h2",{id:(0,b.l)(q),children:q}),(0,s.jsx)("p",{children:"The entry rate covers a well-run Microsoft 365 estate on managed devices. Most of what takes it higher falls into three groups:"}),(0,s.jsxs)("ul",{children:[(0,s.jsxs)("li",{children:[(0,s.jsx)("strong",{children:"Security depth beyond managed endpoint protection."})," EDR and XDR, email security and archiving, Conditional Access and device compliance rollout, posture assessment and hardening."]}),(0,s.jsxs)("li",{children:[(0,s.jsx)("strong",{children:"Infrastructure that is not Microsoft 365."})," Managed firewall and network monitoring, servers, and backup for anything beyond the tenant."]}),(0,s.jsxs)("li",{children:[(0,s.jsx)("strong",{children:"Commercial work."})," Microsoft licence rightsizing and Azure cost management, which frequently pays for itself but is scoped rather than bundled."]})]}),(0,s.jsxs)("p",{children:["Each is quoted against your estate rather than added at a list rate, which is the same reason the figure above is a starting price and not a rate card. If you would like the reasoning behind that approach, it is set out in full on the"," ",(0,s.jsx)(f(),{href:"/services/managed-it",children:"managed IT service page"}),"."]}),(0,s.jsxs)("p",{children:["The licence bill underneath all of this is also moving. 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What that looks like in practice, and what the DfE standards add to the scope, is on"," ",(0,s.jsx)(f(),{href:"/industries/education",children:"IT support pricing for schools"}),"."]}),(0,s.jsxs)("li",{children:[(0,s.jsx)("strong",{children:"Legal firms."})," They sit at the other end: the headcount is usually small, but client confidentiality, retention obligations and the security questionnaires that arrive with panel work push more of the security depth above into the baseline rather than leaving it optional. 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