1"use strict";(self.webpackChunkfluentlab_docs=self.webpackChunkfluentlab_docs||[]).push([[953],{57879:(e,t,n)=>{n.r(t),n.d(t,{assets:()=>d,contentTitle:()=>i,default:()=>h,frontMatter:()=>a,metadata:()=>r,toc:()=>c});var s=n(74848),o=n(28453);const a={sidebar_label:"How to create a FAQ?"},i="How to create a FAQ?",r={id:"bot-editor/faq-module/crud-faq",title:"How to create a FAQ?",description:'Navigate to the FAQ module (1). If this is the first FAQ you are creating, you will see the "Create New FAQ" (2) button in the center of the section. Otherwise, you will find it at the top-right.',source:"@site/docs/2-bot-editor/3-faq-module/2-crud-faq.md",sourceDirName:"2-bot-editor/3-faq-module",slug:"/bot-editor/faq-module/crud-faq",permalink:"/docs/bot-editor/faq-module/crud-faq",draft:!1,unlisted:!1,tags:[],version:"current",sidebarPosition:2,frontMatter:{sidebar_label:"How to create a FAQ?"},sidebar:"sidebar",previous:{title:"What is FAQ module?",permalink:"/docs/bot-editor/faq-module/what-is-faq-module"},next:{title:"How to associate a FAQ with a flow?",permalink:"/docs/bot-editor/faq-module/how-to-associate-faq-to-flow"}},d={},c=[{value:"Creation a FAQ",id:"creation-a-faq",level:2},{value:"Actions on a Created FAQ",id:"actions-on-a-created-faq",level:2}];function l(e){const t={admonition:"admonition",h1:"h1",h2:"h2",img:"img",p:"p",strong:"strong",...(0,o.R)(),...e.components};return(0,s.jsxs)(s.Fragment,{children:[(0,s.jsx)(t.h1,{id:"how-to-create-a-faq",children:"How to create a FAQ?"}),"\n",(0,s.jsxs)(t.p,{children:["Navigate to the FAQ module ",(0,s.jsx)(t.strong,{children:"(1)"}),'. If this is the first FAQ you are creating, you will see the "Create New FAQ" ',(0,s.jsx)(t.strong,{children:"(2)"})," button in the center of the section. Otherwise, you will find it at the top-right."]}),"\n",(0,s.jsx)(t.p,{children:(0,s.jsx)(t.img,{alt:"Overview",src:n(82500).A+"",width:"2132",height:"1882"})}),"\n",(0,s.jsx)(t.h2,{id:"creation-a-faq",children:"Creation a FAQ"}),"\n",(0,s.jsxs)(t.p,{children:['After pressing the "Create New FAQ" button, a form will appear where you can add questions ',(0,s.jsx)(t.strong,{children:"(1)"})," and associate them with an answer ",(0,s.jsx)(t.strong,{children:"(2)"}),'. By pressing the "Add Question" button ',(0,s.jsx)(t.strong,{children:"(3)"}),', you can add as many questions as needed or remove them by clicking the "Remove" button ',(0,s.jsx)(t.strong,{children:"(4)"}),'. Press "Save" ',(0,s.jsx)(t.strong,{children:"(5)"}),' to store and process the questions, or press "Cancel" ',(0,s.jsx)(t.strong,{children:"(6)"})," to discard the new entry."]}),"\n",(0,s.jsx)(t.admonition,{type:"tip",children:(0,s.jsx)(t.p,{children:"Please note that you do not need to add phrases that are very similar. The system can recognize and handle variations of questions effectively."})}),"\n",(0,s.jsx)(t.p,{children:(0,s.jsx)(t.img,{alt:"New FAQ",src:n(74695).A+"",width:"2132",height:"1882"})}),"\n",(0,s.jsx)(t.h2,{id:"actions-on-a-created-faq",children:"Actions on a Created FAQ"}),"\n",(0,s.jsxs)(t.p,{children:['Adding new questions to the existing FAQs is possible. Similar to creating a new entry, you can add as many questions as needed by pressing the "Add Question" button ',(0,s.jsx)(t.strong,{children:"(1)"}),'. Likewise, you can delete as many as required by pressing the "Delete" button. The changes will only take effect once they are saved and processed, ensuring the system responds appropriately to the questions.']}),"\n",(0,s.jsxs)(t.p,{children:['There are a few actions that can be performed on an FAQ. To delete an FAQ, simply press the "Delete" button ',(0,s.jsx)(t.strong,{children:"(2)"})," and confirm the action. Providing responses with visual components like images or cards, or starting a conversation based on FAQ detection, is possible by associating the FAQ with a conversational flow ",(0,s.jsx)(t.strong,{children:"(3)"}),"."]}),"\n",(0,s.jsxs)(t.p,{children:["Additionally, there is an action that allows you to execute a specific question in the conversational window ",(0,s.jsx)(t.strong,{children:"(4)"}),". This is useful for validating that the selected question is appropriately resolved by the FAQ module and not by other modules."]}),"\n",(0,s.jsx)(t.p,{children:(0,s.jsx)(t.img,{alt:"FAQ Creates",src:n(8088).A+"",width:"2866",height:"1882"})})]})}function h(e={}){const{wrapper:t}={...(0,o.R)(),...e.components};return t?(0,s.jsx)(t,{...e,children:(0,s.jsx)(l,{...e})}):l(e)}},82500:(e,t,n)=>{n.d(t,{A:()=>s});const s=n.p+"assets/images/1-overview-db0b2f93701817b688290a7c3194b1c1.png"},74695:(e,t,n)=>{n.d(t,{A:()=>s});const s=n.p+"assets/images/2-new-faq-48c26f73237b758297151fd21f94c2e2.png"}
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