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227				<div class="et_pb_column et_pb_column_4_4 et_pb_column_0  et_pb_css_mix_blend_mode_passthrough et-last-child">
228				
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232				<div class="et_pb_module et_pb_text et_pb_text_0  et_pb_text_align_left et_pb_bg_layout_dark">
233				
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236				
237				<div class="et_pb_text_inner"><h1>Remote Assistance</h1></div>
238			</div>
239			</div>
240				
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244			</div>
245				
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247			</div><div class="et_pb_section et_pb_section_1 et_pb_with_background et_section_regular" >
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256				
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260				<div class="et_pb_module et_pb_text et_pb_text_1  et_pb_text_align_left et_pb_bg_layout_light">
261				
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264				
265				<div class="et_pb_text_inner"><iframe width="100%" height="150px" src="https://assist.zoho.com/login/embed-remote-support.jsp" frameborder="0"></iframe></div>
266			</div>
267			</div><div class="et_pb_column et_pb_column_3_5 et_pb_column_2  et_pb_css_mix_blend_mode_passthrough et-last-child">
268				
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272				<div class="et_pb_module et_pb_text et_pb_text_2  et_pb_text_align_left et_pb_bg_layout_light">
273				
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276				
277				<div class="et_pb_text_inner"><h2>How to use our Remote Assistance Tool</h2>
278<p>Our Remote Assistance Tool from Zoho allows our agents to both see and control your computer.  We use this tool only to help you and the connection is forgotton once the session ends.</p>
279<ol>
280<li>Enter the Session ID provided by our Agent in the box on the left and click CONNECT</li>
281<li>The Zoho Remote Assistant will download to your computer</li>
282<li>Run the application</li>
283<li>Answer Yes to the questions</li>
284<li>Once complete you will be promted to allow our agent to connect, say yes.</li>
285</ol>
286<p>&nbsp;</p></div>
287			</div>
288			</div>
289				
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296			</div><div class="et_pb_section et_pb_section_2 et_section_regular" >
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303				<div class="et_pb_row et_pb_row_2">
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305				
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309				<div class="et_pb_module et_pb_text et_pb_text_3  et_pb_text_align_center et_pb_bg_layout_light">
310				
311				
312				
313				
314				<div class="et_pb_text_inner"><h2>Common questions about support</h2></div>
315			</div>
316			</div>
317				
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320				
321			</div><div class="et_pb_with_border et_pb_row et_pb_row_3">
322				<div class="et_pb_column et_pb_column_2_5 et_pb_column_4  et_pb_css_mix_blend_mode_passthrough">
323				
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327				<div class="et_pb_module et_pb_text et_pb_text_4  et_pb_text_align_left et_pb_bg_layout_light">
328				
329				
330				
331				
332				<div class="et_pb_text_inner"><h4>Can you connect to my PC when I&#8217;m not there?</h4></div>
333			</div>
334			</div><div class="et_pb_column et_pb_column_3_5 et_pb_column_5  et_pb_css_mix_blend_mode_passthrough et-last-child">
335				
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339				<div class="et_pb_module et_pb_text et_pb_text_5  et_pb_text_align_left et_pb_bg_layout_light">
340				
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343				
344				<div class="et_pb_text_inner"><p>No.  The remote assist session is only active during our support call.  In fact, should we have to do a call in the future you will have to download everything again.  You will also be prompted for any activies such as file transfers.</p></div>
345			</div>
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353				
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358				
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360				
361				
362				<div class="et_pb_text_inner"><h4>I got an email from zoho desk about a support ticket.  What is that?</h4></div>
363			</div>
364			</div><div class="et_pb_column et_pb_column_3_5 et_pb_column_7  et_pb_css_mix_blend_mode_passthrough et-last-child">
365				
366				
367				
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369				<div class="et_pb_module et_pb_text et_pb_text_7  et_pb_text_align_left et_pb_bg_layout_light">
370				
371				
372				
373				
374				<div class="et_pb_text_inner"><p>We use a helpdesk system called Zoho Desk.  Each client has an account and access to our support portal.  We track and update your support request using this system.  If you like, you may also login and view the status on any ticket or project.</p>
375<p>Don&#8217;t worry, you don&#8217;t need to remember yet another password, if you ever wonder about the status of a ticket, just give us a call. We&#8217;ll be happy to give you an update.</p></div>
376			</div>
377			</div>
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383				<div class="et_pb_column et_pb_column_2_5 et_pb_column_8  et_pb_css_mix_blend_mode_passthrough">
384				
385				
386				
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388				<div class="et_pb_module et_pb_text et_pb_text_8  et_pb_text_align_left et_pb_bg_layout_light">
389				
390				
391				
392				
393				<div class="et_pb_text_inner"><h4>How long does it take to resolve my issue?</h4></div>
394			</div>
395			</div><div class="et_pb_column et_pb_column_3_5 et_pb_column_9  et_pb_css_mix_blend_mode_passthrough et-last-child">
396				
397				
398				
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400				<div class="et_pb_module et_pb_text et_pb_text_9  et_pb_text_align_left et_pb_bg_layout_light">
401				
402				
403				
404				
405				<div class="et_pb_text_inner"><p>Each support request can be differnt.  Most cases are resolved 
405in less than an hour.  We will reply to each normal request in less than 4 hours.  If your case will take longer to resolve, we&#8217;ll be in touch to give you a status update and estimated time to complete.</p></div>
406			</div>
407			</div>
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420				
421				
422				
423				<div class="et_pb_text_inner"><h4>Your hours are M-F 9-5pm, what if I need help after hours?</h4></div>
424			</div>
425			</div><div class="et_pb_column et_pb_column_3_5 et_pb_column_11  et_pb_css_mix_blend_mode_passthrough et-last-child">
426				
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430				<div class="et_pb_module et_pb_text et_pb_text_11  et_pb_text_align_left et_pb_bg_layout_light">
431				
432				
433				
434				
435				<div class="et_pb_text_inner"><p>Just send us an email to <a href="mailto:[email protected]">[email protected]</a>.  While we answer phones during business hours, we check emails all the time.  If your issue is an emergency (for example a site down or hacked) we&#8217;ll get working on it right away.  If it&#8217;s a non-critical issue, we will typically address it on the next business day.</p></div>
436			</div>
437			</div>
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445			</div><div class="et_pb_section et_pb_section_3 et_pb_with_background et_section_regular" >
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460				
461				
462				
463				<div class="et_pb_text_inner"><h2>Still Have Questions?</h2>
464<p>Don’t hesitate to reach out to us anytime</p></div>
465			</div><div class="et_pb_button_module_wrapper et_pb_button_0_wrapper et_pb_button_alignment_center et_pb_module ">
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467			</div>
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469				
470				
471				
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480				
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544				
545				
546				<div class="et_pb_text_inner"><!--Zoho Campaigns Web-Optin Form's Header Code Ends Here--><!--Zoho Campaigns Web-Optin Form Starts Here--></p>
547<div id="sf3e4e34a9124cc325054d472f1237e63e274f4118772723ae" data-type="signupform" style="opacity: 1;">
548<div id="customForm">
549<div class="quick_form_13_css" style="background-color: #ffffff; width: 100%; z-index: 2; font-family: 'Arial'; border: 1px solid #cecece; overflow: hidden;" name="SIGNUP_BODY">
550<div style="text-align: center;">
551<div style="font-size: 18px; font-family: 'Arial'; color: #ffffff; text-align: center; padding: 15px 0px; width: 100%; display: block; background-color: #8d6cc7;" id="SIGNUP_HEADING">Sign up for the latest in Digital Marketing Trends</div>
552<div style="position: relative;">
553<div id="Zc_SignupSuccess" style="display: none; position: absolute; margin-left: 4%; width: 90%; background-color: white; padding: 3px; border: 3px solid #c2e19a; margin-top: 10px; margin-bottom: 10px; word-break: break-all;">
554<table width="100%" cellpadding="0" cellspacing="0" border="0">
555<tbody>
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558<td><span id="signupSuccessMsg" style="color: #498c84; font-family: sans-serif; font-size: 14px; word-break: break-word;">  Thank you for Signing Up</span></td>
559</tr>
560</tbody>
561</table>
562</div>
563</div>
564<form method="POST" id="zcampaignOptinForm" style="margin: 0px; width: 100%;" action="https://maillist-manage.com/weboptin.zc" target="_zcSignup">
565<div style="background-color: #ffebe8; padding: 10px; color: #d20000; font-size: 11px; margin: 20px 10px 0px; border: 1px solid #ffd9d3; opacity: 1; display: none;" id="errorMsgDiv">Please correct the marked field(s) below.</div>
566<div style="position: relative; width: 240px; height: 45px; margin-top: 40px; display: inline-block;">
567<div id="Zc_SignupSuccess" style="position: absolute; width: 87%; background-color: white; padding: 3px; border: 3px solid #c2e19a; margin-bottom: 10px; word-break: break-all; opacity: 1; display: none;">
568<div style="width: 20px; padding: 5px; display: table-cell;"><img decoding="async" class="successicon" src="https://campaigns.zoho.com/images/challangeiconenable.jpg" style="width: 20px;" /></div>
569<div style="display: table-cell;"><span id="signupSuccessMsg" style="color: #498c84; font-family: sans-serif; font-size: 14px; line-height: 30px; display: block;"></span></div>
570</div>
571<p><input type="text" style="font-size: 14px; width: 100%; height: 100%; z-index: 4; outline: none; padding: 5px 10px; box-sizing: border-box; color: #716a6a; text-align: left; font-family: 'Arial'; background-color: transparent; border-radius: 0px; border: 2px solid #dee4f4;" placeholder="Email" changeitem="SIGNUP_FORM_FIELD" name="CONTACT_EMAIL" id="EMBED_FORM_EMAIL_LABEL" /></p>
572</div>
573<div style="position: relative; width: 240px; height: 45px; margin-top: 20px; display: inline-block;"><input type="text" style="font-size: 14px; width: 100%; height: 100%; z-index: 4; outline: none; padding: 5px 10px; box-sizing: border-box; color: #716a6a; text-align: left; font-family: 'Arial'; background-color: transparent; border-radius: 0px; border: 2px solid #dee4f4;" placeholder="Name" changeitem="SIGNUP_FORM_FIELD" name="LASTNAME" id="EMBED_FORM_NAME_LABEL" /></div>
574<div style="position: relative; width: 240px; height: 45px; margin: 25px 0 30px; display: inline-block;"><input type="button" style="text-align: center; width: 100%; height: 100%; z-index: 5; border: 0; color: #ffffff; border-radius: 0px; cursor: pointer; outline: none; font-size: 14px; background-color: #8d6cc7;" name="SIGNUP_SUBMIT_BUTTON" id="zcWebOptin" value="Submit" /></div>
575<p><input type="hidden" id="fieldBorder" value="" /> <input type="hidden" id="submitType" name="submitType" value="optinCustomView" /> <input type="hidden" id="emailReportId" name="emailReportId" value="" /> <input type="hidden" id="formType" name="formType" value="QuickForm" /> <input type="hidden" name="zx" id="cmpZuid" value="1264eeff2" /> <input type="hidden" name="zcvers" value="3.0" /> <input type="hidden" name="oldListIds" id="allCheckedListIds" value="" /> <input type="hidden" id="mode" name="mode" value="OptinCreateView" /> <input type="hidden" id="zcld" name="zcld" value="147152b84ab9ee0e" /> <input type="hidden" id="document_domain" value="" /> <input type="hidden" id="zc_Url" value="boyd.maillist-manage.com" /> <input type="hidden" id="new_optin_response_in" value="0" /> <input type="hidden" id="duplicate_optin_response_in" value="0" /> <input type="hidden" name="zc_trackCode" id="zc_trackCode" value="ZCFORMVIEW" /> <input type="hidden" id="zc_formIx" name="zc_formIx" value="3e4e34a9124cc325054d472f1237e63e274f4118772723ae" /> <input type="hidden" id="viewFrom" value="URL_ACTION" /> <span style="display: none;" id="dt_CONTACT_EMAIL">1,true,6,Contact Email,2</span> <span style="display: none;" id="dt_FIRSTNAME">1,false,1,First Name,2</span> <span style="display: none;" id="dt_LASTNAME">1,false,1,Last Name,2</span></p>
576</form>
577</div>
578</div>
579</div>
580<p><img decoding="async" src="https://boyd.maillist-manage.com/images/spacer.gif" id="refImage" onload="referenceSetter(this)" style="display: none;" /></p>
581</div>
582<p>
582<input type="hidden" id="signupFormType" value="QuickForm_Vertical" /></p>
583<div id="zcOptinOverLay" oncontextmenu="return false" style="display: none; text-align: center; background-color: #000000; opacity: 0.5; z-index: 100; position: fixed; width: 100%; top: 0px; left: 0px; height: 988px;"></div>
584<div id="zcOptinSuccessPopup" style="display: none; z-index: 9999; width: 800px; height: 40%; top: 84px; position: fixed; left: 26%; background-color: #ffffff; box-shadow: 0 1px 10px #424242; padding: 35px; border: 1px solid #E6E6E6;">
585<p><span style="position: absolute; top: -16px; right: -14px; z-index: 99999; cursor: pointer;" id="closeSuccess"> <img decoding="async" src="https://boyd.maillist-manage.com/images/videoclose.png" /> </span></p>
586<div id="zcOptinSuccessPanel"></div>
587</div>
588<p><!--Zoho Campaigns Web-Optin Form Ends Here--></div>
589			</div>
590			</div>
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616					<div class="et_pb_menu_inner_container clearfix">
617						
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619							<div class="et_pb_menu__menu">
620								<nav class="et-menu-nav"><ul id="menu-menu-1" class="et-menu nav upwards"><li class="et_pb_menu_page_id-home menu-item menu-item-type-custom menu-item-object-custom menu-item-home menu-item-22"><a href="https://boydtechdesign.com/">Home</a></li>
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656<script type="text/javascript" id="zsiqchat">var $zoho=$zoho || {};$zoho.salesiq = $zoho.salesiq || {widgetcode:"6af0814ae150b7ad98f4dad5cb1629e50ccef9eaa0947b82003e4c30b04a75e3319eb10c417497d90993f88a168266ad", values:{},ready:function(){}};var d=document;s=d.createElement("script");s.type="text/javascript";s.id="zsiqscript";s.defer=true;s.src="https://salesiq.zoho.com/widget?plugin_source=wordpress";t=d.getElementsByTagName("script")[0];t.parentNode.insertBefore(s,t);</script>
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725	</body>
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729<!-- Page cached by LiteSpeed Cache 7.9.1 on 2026-10-07 00:55:54 -->

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