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206 </header> 207 <div id="et-main-area"> 208 209<div id="main-content"> 210 211 212 213 <article id="post-206693" class="post-206693 page type-page status-publish hentry"> 214 215 216 <div class="entry-content"> 217 <div class="et-l et-l--post"> 218 <div class="et_builder_inner_content et_pb_gutters3"> 219 <div class="et_pb_section et_pb_section_0 et_pb_with_background et_section_regular" > 220 221 222 223 224 225 226 <div class="et_pb_row et_pb_row_0"> 227 <div class="et_pb_column et_pb_column_4_4 et_pb_column_0 et_pb_css_mix_blend_mode_passthrough et-last-child"> 228 229 230 231 232 <div class="et_pb_module et_pb_text et_pb_text_0 et_pb_text_align_left et_pb_bg_layout_dark"> 233 234 235 236 237 <div class="et_pb_text_inner"><h1>Remote Assistance</h1></div> 238 </div> 239 </div> 240 241 242 243 244 </div> 245 246 247 </div><div class="et_pb_section et_pb_section_1 et_pb_with_background et_section_regular" > 248 249 250 251 252 253 254 <div class="et_pb_row et_pb_row_1"> 255 <div class="et_pb_column et_pb_column_2_5 et_pb_column_1 et_pb_css_mix_blend_mode_passthrough"> 256 257 258 259 260 <div class="et_pb_module et_pb_text et_pb_text_1 et_pb_text_align_left et_pb_bg_layout_light"> 261 262 263 264 265 <div class="et_pb_text_inner"><iframe width="100%" height="150px" src="https://assist.zoho.com/login/embed-remote-support.jsp" frameborder="0"></iframe></div> 266 </div> 267 </div><div class="et_pb_column et_pb_column_3_5 et_pb_column_2 et_pb_css_mix_blend_mode_passthrough et-last-child"> 268 269 270 271 272 <div class="et_pb_module et_pb_text et_pb_text_2 et_pb_text_align_left et_pb_bg_layout_light"> 273 274 275 276 277 <div class="et_pb_text_inner"><h2>How to use our Remote Assistance Tool</h2> 278<p>Our Remote Assistance Tool from Zoho allows our agents to both see and control your computer. We use this tool only to help you and the connection is forgotton once the session ends.</p> 279<ol> 280<li>Enter the Session ID provided by our Agent in the box on the left and click CONNECT</li> 281<li>The Zoho Remote Assistant will download to your computer</li> 282<li>Run the application</li> 283<li>Answer Yes to the questions</li> 284<li>Once complete you will be promted to allow our agent to connect, say yes.</li> 285</ol> 286<p> </p></div> 287 </div> 288 </div> 289 290 291 292 293 </div> 294 295 296 </div><div class="et_pb_section et_pb_section_2 et_section_regular" > 297 298 299 300 301 302 303 <div class="et_pb_row et_pb_row_2"> 304 <div class="et_pb_column et_pb_column_4_4 et_pb_column_3 et_pb_css_mix_blend_mode_passthrough et-last-child"> 305 306 307 308 309 <div class="et_pb_module et_pb_text et_pb_text_3 et_pb_text_align_center et_pb_bg_layout_light"> 310 311 312 313 314 <div class="et_pb_text_inner"><h2>Common questions about support</h2></div> 315 </div> 316 </div> 317 318 319 320 321 </div><div class="et_pb_with_border et_pb_row et_pb_row_3"> 322 <div class="et_pb_column et_pb_column_2_5 et_pb_column_4 et_pb_css_mix_blend_mode_passthrough"> 323 324 325 326 327 <div class="et_pb_module et_pb_text et_pb_text_4 et_pb_text_align_left et_pb_bg_layout_light"> 328 329 330 331 332 <div class="et_pb_text_inner"><h4>Can you connect to my PC when I’m not there?</h4></div> 333 </div> 334 </div><div class="et_pb_column et_pb_column_3_5 et_pb_column_5 et_pb_css_mix_blend_mode_passthrough et-last-child"> 335 336 337 338 339 <div class="et_pb_module et_pb_text et_pb_text_5 et_pb_text_align_left et_pb_bg_layout_light"> 340 341 342 343 344 <div class="et_pb_text_inner"><p>No. The remote assist session is only active during our support call. In fact, should we have to do a call in the future you will have to download everything again. You will also be prompted for any activies such as file transfers.</p></div> 345 </div> 346 </div> 347 348 349 350 351 </div><div class="et_pb_with_border et_pb_row et_pb_row_4"> 352 <div class="et_pb_column et_pb_column_2_5 et_pb_column_6 et_pb_css_mix_blend_mode_passthrough"> 353 354 355 356 357 <div class="et_pb_module et_pb_text et_pb_text_6 et_pb_text_align_left et_pb_bg_layout_light"> 358 359 360 361 362 <div class="et_pb_text_inner"><h4>I got an email from zoho desk about a support ticket. What is that?</h4></div> 363 </div> 364 </div><div class="et_pb_column et_pb_column_3_5 et_pb_column_7 et_pb_css_mix_blend_mode_passthrough et-last-child"> 365 366 367 368 369 <div class="et_pb_module et_pb_text et_pb_text_7 et_pb_text_align_left et_pb_bg_layout_light"> 370 371 372 373 374 <div class="et_pb_text_inner"><p>We use a helpdesk system called Zoho Desk. Each client has an account and access to our support portal. We track and update your support request using this system. If you like, you may also login and view the status on any ticket or project.</p> 375<p>Don’t worry, you don’t need to remember yet another password, if you ever wonder about the status of a ticket, just give us a call. We’ll be happy to give you an update.</p></div> 376 </div> 377 </div> 378 379 380 381 382 </div><div class="et_pb_with_border et_pb_row et_pb_row_5"> 383 <div class="et_pb_column et_pb_column_2_5 et_pb_column_8 et_pb_css_mix_blend_mode_passthrough"> 384 385 386 387 388 <div class="et_pb_module et_pb_text et_pb_text_8 et_pb_text_align_left et_pb_bg_layout_light"> 389 390 391 392 393 <div class="et_pb_text_inner"><h4>How long does it take to resolve my issue?</h4></div> 394 </div> 395 </div><div class="et_pb_column et_pb_column_3_5 et_pb_column_9 et_pb_css_mix_blend_mode_passthrough et-last-child"> 396 397 398 399 400 <div class="et_pb_module et_pb_text et_pb_text_9 et_pb_text_align_left et_pb_bg_layout_light"> 401 402 403 404 405 <div class="et_pb_text_inner"><p>Each support request can be differnt. Most cases are resolved
405in less than an hour. We will reply to each normal request in less than 4 hours. If your case will take longer to resolve, we’ll be in touch to give you a status update and estimated time to complete.</p></div> 406 </div> 407 </div> 408 409 410 411 412 </div><div class="et_pb_with_border et_pb_row et_pb_row_6"> 413 <div class="et_pb_column et_pb_column_2_5 et_pb_column_10 et_pb_css_mix_blend_mode_passthrough"> 414 415 416 417 418 <div class="et_pb_module et_pb_text et_pb_text_10 et_pb_text_align_left et_pb_bg_layout_light"> 419 420 421 422 423 <div class="et_pb_text_inner"><h4>Your hours are M-F 9-5pm, what if I need help after hours?</h4></div> 424 </div> 425 </div><div class="et_pb_column et_pb_column_3_5 et_pb_column_11 et_pb_css_mix_blend_mode_passthrough et-last-child"> 426 427 428 429 430 <div class="et_pb_module et_pb_text et_pb_text_11 et_pb_text_align_left et_pb_bg_layout_light"> 431 432 433 434 435 <div class="et_pb_text_inner"><p>Just send us an email to <a href="mailto:[email protected]">[email protected]</a>. While we answer phones during business hours, we check emails all the time. If your issue is an emergency (for example a site down or hacked) we’ll get working on it right away. If it’s a non-critical issue, we will typically address it on the next business day.</p></div> 436 </div> 437 </div> 438 439 440 441 442 </div> 443 444 445 </div><div class="et_pb_section et_pb_section_3 et_pb_with_background et_section_regular" > 446 447 448 449 450 451 452 <div class="et_pb_row et_pb_row_8"> 453 <div class="et_pb_column et_pb_column_4_4 et_pb_column_12 et_pb_css_mix_blend_mode_passthrough et-last-child"> 454 455 456 457 458 <div class="et_pb_module et_pb_text et_pb_text_12 et_pb_text_align_center et_pb_bg_layout_dark"> 459 460 461 462 463 <div class="et_pb_text_inner"><h2>Still Have Questions?</h2> 464<p>Donât hesitate to reach out to us anytime</p></div> 465 </div><div class="et_pb_button_module_wrapper et_pb_button_0_wrapper et_pb_button_alignment_center et_pb_module "> 466 <a class="et_pb_button et_pb_button_0 et_pb_bg_layout_light" href="">865-824-3362</a> 467 </div> 468 </div> 469 470 471 472 473 </div> 474 475 476 </div> </div> 477 </div> 478 </div> 479 480 481 </article> 482 483 484 485</div> 486 487 <footer class="et-l et-l--footer"> 488 <div class="et_builder_inner_content et_pb_gutters3"> 489 <div class="et_pb_with_border et_pb_section et_pb_section_0_tb_footer et_pb_with_background et_section_regular" > 490 491 492 493 494 495 496 <div class="et_pb_row et_pb_row_0_tb_footer et_pb_gutters2"> 497 <div class="et_pb_column et_pb_column_1_3 et_pb_column_0_tb_footer et_pb_css_mix_blend_mode_passthrough"> 498 499 500 501 502 <div class="et_pb_module et_pb_image et_pb_image_0_tb_footer"> 503 504 505 506 507 <span class="et_pb_image_wrap "><img loading="lazy" decoding="async" width="200" height="200" src="https://boydtechdesign.com/wp-content/uploads/2020/06/BTD-Square-Logo.png" alt="" title="BTD-Square-Logo" srcset="https://boydtechdesign.com/wp-content/uploads/2020/06/BTD-Square-Logo.png 200w, https://boydtechdesign.com/wp-content/uploads/2020/06/BTD-Square-Logo-150x150.png 150w" sizes="(max-width: 200px) 100vw, 200px" class="wp-image-206560" /></span> 508 </div> 509 </div><div class="et_pb_column et_pb_column_1_3 et_pb_column_1_tb_footer et_pb_css_mix_blend_mode_passthrough"> 510 511 512 513 514 <div class="et_pb_module et_pb_text et_pb_text_0_tb_footer et_pb_text_align_left et_pb_bg_layout_dark"> 515 516 517 518 519 <div class="et_pb_text_inner"><h6>Email</h6> 520<p>[email protected]</p></div> 521 </div><div class="et_pb_module et_pb_text et_pb_text_1_tb_footer et_pb_text_align_left et_pb_bg_layout_dark"> 522 523 524 525 526 <div class="et_pb_text_inner"><h6>Phone</h6> 527<p>865-824-3362</p></div> 528 </div><div class="et_pb_module et_pb_text et_pb_text_2_tb_footer et_pb_text_align_left et_pb_bg_layout_dark"> 529 530 531 532 533 <div class="et_pb_text_inner"><p><a href="https://boydtechdesign.com/hosting-terms">Hosting Terms</a></p> 534<p><a href="https://boydtechdesign.com/privacy-policy/">Privacy Policy</a></p></div> 535 </div> 536 </div><div class="et_pb_column et_pb_column_1_3 et_pb_column_2_tb_footer et_pb_css_mix_blend_mode_passthrough et-last-child"> 537 538 539 540 541 <div class="et_pb_module et_pb_text et_pb_text_3_tb_footer et_pb_text_align_center et_pb_bg_layout_light"> 542 543 544 545 546 <div class="et_pb_text_inner"><!--Zoho Campaigns Web-Optin Form's Header Code Ends Here--><!--Zoho Campaigns Web-Optin Form Starts Here--></p> 547<div id="sf3e4e34a9124cc325054d472f1237e63e274f4118772723ae" data-type="signupform" style="opacity: 1;"> 548<div id="customForm"> 549<div class="quick_form_13_css" style="background-color: #ffffff; width: 100%; z-index: 2; font-family: 'Arial'; border: 1px solid #cecece; overflow: hidden;" name="SIGNUP_BODY"> 550<div style="text-align: center;"> 551<div style="font-size: 18px; font-family: 'Arial'; color: #ffffff; text-align: center; padding: 15px 0px; width: 100%; display: block; background-color: #8d6cc7;" id="SIGNUP_HEADING">Sign up for the latest in Digital Marketing Trends</div> 552<div style="position: relative;"> 553<div id="Zc_SignupSuccess" style="display: none; position: absolute; margin-left: 4%; width: 90%; background-color: white; padding: 3px; border: 3px solid #c2e19a; margin-top: 10px; margin-bottom: 10px; word-break: break-all;"> 554<table width="100%" cellpadding="0" cellspacing="0" border="0"> 555<tbody> 556<tr>
557<td width="10%"><img decoding="async" class="successicon" src="https://boyd.maillist-manage.com/images/challangeiconenable.jpg" align="absmiddle" /></td> 558<td><span id="signupSuccessMsg" style="color: #498c84; font-family: sans-serif; font-size: 14px; word-break: break-word;">Â Â Thank you for Signing Up</span></td> 559</tr> 560</tbody> 561</table> 562</div> 563</div> 564<form method="POST" id="zcampaignOptinForm" style="margin: 0px; width: 100%;" action="https://maillist-manage.com/weboptin.zc" target="_zcSignup"> 565<div style="background-color: #ffebe8; padding: 10px; color: #d20000; font-size: 11px; margin: 20px 10px 0px; border: 1px solid #ffd9d3; opacity: 1; display: none;" id="errorMsgDiv">Please correct the marked field(s) below.</div> 566<div style="position: relative; width: 240px; height: 45px; margin-top: 40px; display: inline-block;"> 567<div id="Zc_SignupSuccess" style="position: absolute; width: 87%; background-color: white; padding: 3px; border: 3px solid #c2e19a; margin-bottom: 10px; word-break: break-all; opacity: 1; display: none;"> 568<div style="width: 20px; padding: 5px; display: table-cell;"><img decoding="async" class="successicon" src="https://campaigns.zoho.com/images/challangeiconenable.jpg" style="width: 20px;" /></div> 569<div style="display: table-cell;"><span id="signupSuccessMsg" style="color: #498c84; font-family: sans-serif; font-size: 14px; line-height: 30px; display: block;"></span></div> 570</div> 571<p><input type="text" style="font-size: 14px; width: 100%; height: 100%; z-index: 4; outline: none; padding: 5px 10px; box-sizing: border-box; color: #716a6a; text-align: left; font-family: 'Arial'; background-color: transparent; border-radius: 0px; border: 2px solid #dee4f4;" placeholder="Email" changeitem="SIGNUP_FORM_FIELD" name="CONTACT_EMAIL" id="EMBED_FORM_EMAIL_LABEL" /></p> 572</div> 573<div style="position: relative; width: 240px; height: 45px; margin-top: 20px; display: inline-block;"><input type="text" style="font-size: 14px; width: 100%; height: 100%; z-index: 4; outline: none; padding: 5px 10px; box-sizing: border-box; color: #716a6a; text-align: left; font-family: 'Arial'; background-color: transparent; border-radius: 0px; border: 2px solid #dee4f4;" placeholder="Name" changeitem="SIGNUP_FORM_FIELD" name="LASTNAME" id="EMBED_FORM_NAME_LABEL" /></div> 574<div style="position: relative; width: 240px; height: 45px; margin: 25px 0 30px; display: inline-block;"><input type="button" style="text-align: center; width: 100%; height: 100%; z-index: 5; border: 0; color: #ffffff; border-radius: 0px; cursor: pointer; outline: none; font-size: 14px; background-color: #8d6cc7;" name="SIGNUP_SUBMIT_BUTTON" id="zcWebOptin" value="Submit" /></div> 575<p><input type="hidden" id="fieldBorder" value="" /> <input type="hidden" id="submitType" name="submitType" value="optinCustomView" /> <input type="hidden" id="emailReportId" name="emailReportId" value="" /> <input type="hidden" id="formType" name="formType" value="QuickForm" /> <input type="hidden" name="zx" id="cmpZuid" value="1264eeff2" /> <input type="hidden" name="zcvers" value="3.0" /> <input type="hidden" name="oldListIds" id="allCheckedListIds" value="" /> <input type="hidden" id="mode" name="mode" value="OptinCreateView" /> <input type="hidden" id="zcld" name="zcld" value="147152b84ab9ee0e" /> <input type="hidden" id="document_domain" value="" /> <input type="hidden" id="zc_Url" value="boyd.maillist-manage.com" /> <input type="hidden" id="new_optin_response_in" value="0" /> <input type="hidden" id="duplicate_optin_response_in" value="0" /> <input type="hidden" name="zc_trackCode" id="zc_trackCode" value="ZCFORMVIEW" /> <input type="hidden" id="zc_formIx" name="zc_formIx" value="3e4e34a9124cc325054d472f1237e63e274f4118772723ae" /> <input type="hidden" id="viewFrom" value="URL_ACTION" /> <span style="display: none;" id="dt_CONTACT_EMAIL">1,true,6,Contact Email,2</span> <span style="display: none;" id="dt_FIRSTNAME">1,false,1,First Name,2</span> <span style="display: none;" id="dt_LASTNAME">1,false,1,Last Name,2</span></p> 576</form> 577</div> 578</div> 579</div> 580<p><img decoding="async" src="https://boyd.maillist-manage.com/images/spacer.gif" id="refImage" onload="referenceSetter(this)" style="display: none;" /></p> 581</div> 582<p>
582<input type="hidden" id="signupFormType" value="QuickForm_Vertical" /></p> 583<div id="zcOptinOverLay" oncontextmenu="return false" style="display: none; text-align: center; background-color: #000000; opacity: 0.5; z-index: 100; position: fixed; width: 100%; top: 0px; left: 0px; height: 988px;"></div> 584<div id="zcOptinSuccessPopup" style="display: none; z-index: 9999; width: 800px; height: 40%; top: 84px; position: fixed; left: 26%; background-color: #ffffff; box-shadow: 0 1px 10px #424242; padding: 35px; border: 1px solid #E6E6E6;"> 585<p><span style="position: absolute; top: -16px; right: -14px; z-index: 99999; cursor: pointer;" id="closeSuccess"> <img decoding="async" src="https://boyd.maillist-manage.com/images/videoclose.png" /> </span></p> 586<div id="zcOptinSuccessPanel"></div> 587</div> 588<p><!--Zoho Campaigns Web-Optin Form Ends Here--></div> 589 </div> 590 </div> 591 592 593 594 595 </div> 596 597 598 </div><div class="et_pb_section et_pb_section_1_tb_footer et_pb_with_background et_section_regular et_pb_section--with-menu" > 599 600 601 602 603 604 605 <div class="et_pb_row et_pb_row_1_tb_footer et_pb_row--with-menu"> 606 <div class="et_pb_column et_pb_column_4_4 et_pb_column_3_tb_footer et_pb_css_mix_blend_mode_passthrough et-last-child et_pb_column--with-menu"> 607 608 609 610 611 <div class="et_pb_module et_pb_menu et_pb_menu_0_tb_footer et_pb_bg_layout_light et_pb_text_align_center et_dropdown_animation_fade et_pb_menu--without-logo et_pb_menu--style-left_aligned"> 612 613 614 615 616 <div class="et_pb_menu_inner_container clearfix"> 617 618 <div class="et_pb_menu__wrap"> 619 <div class="et_pb_menu__menu"> 620 <nav class="et-menu-nav"><ul id="menu-menu-1" class="et-menu nav upwards"><li class="et_pb_menu_page_id-home menu-item menu-item-type-custom menu-item-object-custom menu-item-home menu-item-22"><a href="https://boydtechdesign.com/">Home</a></li> 621<li class="et_pb_menu_page_id-209 menu-item menu-item-type-post_type menu-item-object-page menu-item-206283"><a href="https://boydtechdesign.com/services/websites/">Websites</a></li> 622<li class="et_pb_menu_page_id-205761 menu-item menu-item-type-post_type menu-item-object-page menu-item-205792"><a href="https://boydtechdesign.com/zoho-crm-consulting/">Zoho CRM Consulting</a></li> 623<li class="et_pb_menu_page_id-213 menu-item menu-item-type-post_type menu-item-object-page menu-item-215"><a href="https://boydtechdesign.com/services/free-website-review/">FREE Website Review</a></li> 624<li class="et_pb_menu_page_id-13 menu-item menu-item-type-post_type menu-item-object-page menu-item-795"><a href="https://boydtechdesign.com/blog/">Blog</a></li> 625<li class="et_pb_menu_page_id-27087 menu-item menu-item-type-custom menu-item-object-custom menu-item-27087"><a target="_blank" href="https://support.boydtechdesign.com">Support</a></li> 626<li class="et_pb_menu_page_id-20 menu-item menu-item-type-post_type menu-item-object-page menu-item-24"><a href="https://boydtechdesign.com/contact-us/">Contact</a></li> 627</ul></nav> 628 </div> 629 630 631 <div class="et_mobile_nav_menu"> 632 <div class="mobile_nav closed et_pb_mobile_menu_upwards"> 633 <span class="mobile_menu_bar"></span> 634 </div> 635 </div> 636 </div> 637 638 </div> 639 </div> 640 </div> 641 642 643 644 645 </div> 646 647 648 </div> </div> 649 </footer> 650 </div> 651 652 653 </div> 654 </div> 655 656
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