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10                    Accreditation and approval overview
11                 | Te Kāhui Kāhu
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431            <h1 id="skip-to-content" tabindex="-1">
432                Accreditation and approval overview
433            </h1>
434        </div>
435
436        
437            
438            
439                
440    
441	   <div tabindex="-1" class="element app__blocks__wysiwygblock coloured coloured__default" id="what-is-it-and-who-needs-it">
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443        <div class="wysiwyg-block element-block container">
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445                <h2 class="element-block__title">
446                    
447                        What is it and who needs it?
448                    
449                </h2>
450            
451
452            
453                <div class="element-block__content">
454                    <p>Accreditation and approval is the result of a successful assessment against the Social Sector Accreditation Standards. If an organisation is accredited or approved, this shows that they can safely deliver social services to their community.&nbsp;</p>
455<h3>What is the difference between accreditation and approval?</h3>
456<p>Accreditation is for organisations that have an outcome agreement (contract) with one of our partner agencies. These contracts require organisations to be accredited at a certain level to receive government funding. Our partner agencies are:</p>
457<ul>
458<li>Department of Corrections - <span lang="mi">Ara Poutama Aotearoa</span></li>
459<li>Ministry for Cities, Environment, Regions and Transport</li>
460<li>Ministry of Justice - <span lang="mi">Tāhū o te Ture</span></li>
461<li>Ministry of Social Development - <span lang="mi">Te Manatū Whakahiato Ora</span></li>
462<li><span lang="mi">Oranga Tamariki</span> - Ministry for Children</li>
463<li><span>Social Investment Agency - <span lang="mi">Toi Hau Tāngata</span></span></li>
464</ul>
465<p>Approval is for organisations that are required by law to be approved to deliver specific services. Organisations that require approval are:</p>
466<ul>
467<li>Out-of-school-care and recreation (OSCAR) providers</li>
468<li>Intercountry adoption providers</li>
469<li><span lang="mi">Oranga Tamariki</span> community service providers</li>
470<li><span lang="mi">Oranga Tamariki</span> care partners*</li>
471</ul>
472<p>*Approval is granted by <span lang="mi">Oranga Tamariki</span>, however care partners are also required to hold level 1 accreditation from <span lang="mi">
472Te Kāhui Kāhu</span>.</p>
473<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; line-height: normal;"><span style="mso-fareast-font-family: &#039;Times New Roman&#039;; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-font-kerning: 0pt; mso-ligatures: none; mso-ansi-language: EN-NZ; mso-fareast-language: EN-NZ;">Refer to our gaining accreditation or approval page for more information on who is eligible and the different types of providers we work with.</span></p>
474<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; line-height: normal;"><a href="/accreditation/gaining"><span style="mso-fareast-font-family: &#039;Times New Roman&#039;; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-font-kerning: 0pt; mso-ligatures: none; mso-ansi-language: EN-NZ; mso-fareast-language: EN-NZ;">Gaining accreditation or approval</span></a></p>
475<h3 class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; line-height: normal;">Who pays for assessments?</h3>
476<p>We do not charge organisations for our assessment services. We are funded by our partner agencies that require the accreditation or approval.&nbsp;</p>
477                </div>
478            
479        </div>
480
481</div>
482
483    
484	   <div tabindex="-1" class="element app__blocks__wysiwygblock coloured coloured__default" id="the-standards">
485	
486        <div class="wysiwyg-block element-block container">
487            
488                <h2 class="element-block__title">
489                    
490                        The standards
491                    
492                </h2>
493            
494
495            
496                <div class="element-block__content">
497                    <p><span style="font-size: 1em; font-weight: 400;">The standards set the minimum expectations organisations must meet to become accredited or approved.</span></p>
498<p>There are two different types of standards:</p>
499<ul>
500<li>Social Sector Accreditation Standards (SSAS)</li>
501<li>specialist standards</li>
502</ul>
503<p>The SSAS are the core standards that apply to organisations that need to obtain, or maintain, accreditation or approval. The specialist standards only apply to organisations that offer specific services or programmes, or need to follow certain legal requirements.</p>
504<p>Each standard is made up of a number of criteria. We use these criteria to assess whether organisations are meeting the standards.</p>
505<p>Guidance is provided to explain what organisations need to do to meet each of the criteria. The guidance includes requirements, additional information, tips and links to resources.</p>
506<h3>For assessments started on or after 23 February 2026:</h3>
507<h4>Social Sector Accreditation Standards</h4>
508<table style="border-collapse: collapse; width: 99.9584%;">
509<tbody>
510<tr>
511<th style="width: 50.0221%;">Full version (includes scenarios and illustrations)</th>
512<th style="width: 50.0221%;">Condensed version (printer friendly)</th>
513</tr>
514<tr>
515<td style="width: 50.0221%;"><a href="/assets/accreditation-approval/social-sector-accreditation-standards/February-2026-versions/Level-1-Social-Sector-Accreditation-Standards-Feb-2026.pdf">Social Sector Accreditation Standards (Level 1) - Full <span class="fileExt">(PDF 8.8 MB)</span></a></td>
516<td style="width: 50.0221%;"><a href="/assets/accreditation-approval/social-sector-accreditation-standards/February-2026-versions/Condensed-Level-1-Social-Sector-Accreditation-Standards-Feb-2026.pdf">Social Sector Accreditation Standards (Level 1) - Condensed <span class="fileExt">(PDF 738 KB)</span></a></td>
517</tr>
518<tr>
519<td style="width: 50.0221%;"><a href="/assets/accreditation-approval/social-sector-accreditation-standards/February-2026-versions/Level-2-Social-Sector-Accreditation-Standards-Feb-2026.pdf">Social Sector Accreditation Standards (Level 2) - Full <span class="fileExt">(PDF 8.3 MB)</span></a></td>
520<td style="width: 50.0221%;"><a href="/assets/accreditation-approval/social-sector-accreditation-standards/February-2026-versions/Condensed-Level-2-Social-Sector-Accreditation-Standards-Feb-2026.pdf">Social Sector Accreditation Standards (Level 2) - Condensed <span class="fileExt">(PDF 652 KB)</span></a></td>
521</tr>
522<tr>
523<td style="width: 50.0221%;"><a href="/assets/accreditation-approval/social-sector-accreditation-standards/February-2026-versions/Level-3-Social-Sector-Accreditation-Standards-Feb-2026.pdf">Social Sector Accreditation Standards (Level 3) - Full <span class="fileExt">(PDF 6.9 MB)</span></a></td>
524<td style="width: 50.0221%;"><a href="/assets/accreditation-approval/social-sector-accreditation-standards/February-2026-versions/Condensed-Level-3-Social-Sector-Accreditation-Standards-Feb-2026.pdf">Social Sector Accreditation Standards (Level 3) - Condensed <span class="fileExt">(PDF 399 KB)</span></a></td>
525</tr>
526<tr>
527<td style="width: 50.0221%;"><a href="/assets/accreditation-approval/social-sector-accreditation-standards/February-2026-versions/Level-4-Social-Sector-Accreditation-Standards-Feb-2026.pdf">Social Sector Accreditation Standards (Level 4) - Full <span class="fileExt">(PDF 4.8 MB)</span></a></td>
528<td style="width: 50.0221%;"><a href="/assets/accreditation-approval/social-sector-accreditation-standards/February-2026-versions/Condensed-Level-4-Social-Sector-Accreditation-Standards-Feb-2026.pdf">Social Sector Accreditation Standards (Level 4) - Condensed <span class="fileExt">(PDF 268 KB)</span></a></td>
529</tr>
530</tbody>
531</table>
532<h4>Specialist standards</h4>
533<table style="border-collapse: collapse; width: 99.9584%;">
534<tbody>
535<tr>
536<th style="width: 49.9376%;">Full versions (includes scenarios and illustrations)</th>
537<th style="width: 49.9376%;">Condensed versions (printer friendly)</th>
538</tr>
539<tr>
540<td style="width: 49.9376%;"><a href="/assets/accreditation-approval/specialist-standards/February-2026-versions/Outdoor-Pursuits-and-Camps-Specialist-Standard-Feb-2026.pdf">Outdoor Pursuits and Camp Programmes for Children and Young People (Levels 1-3) - Full <span class="fileExt">(PDF 778 KB)</span></a></td>
541<td style="width: 49.9376%;">Not yet available</td>
542</tr>
543<tr>
544<td style="width: 49.9376%;"><a href="/assets/accreditation-approval/specialist-standards/February-2026-versions/Intercountry-Adoption-Specialist-Standard-Feb-2026.pdf">Intercountry Adoption Services (Level 2) - Full <span class="fileExt">(PDF 746 KB)</span></a></td>
545<td style="width: 49.9376%;">Not yet available</td>
546</tr>
547<tr>
548<td style="width: 49.9376%;"><a href="/assets/accreditation-approval/specialist-standards/February-2026-versions/OSCAR-Specialist-Standard-Feb-2026.pdf">
548Out of School Care and Recreation (OSCAR) programmes (Level 3) - Full <span class="fileExt">(PDF 818 KB)</span></a></td>
549<td style="width: 49.9376%;"><a href="/assets/accreditation-approval/specialist-standards/February-2026-versions/Condensed-OSCAR-Specialist-Standard-Feb-2026.pdf">Out of School Care and Recreation (OSCAR) programmes (Level 3) - Condensed <span class="fileExt">(PDF 92 KB)</span></a></td>
550</tr>
551</tbody>
552</table>
553<h3>For assessments started before 23 February 2026:</h3>
554<h4>Social Sector Accreditation Standards</h4>
555<ul>
556<li><a rel="noopener noreferrer" href="/assets/accreditation-approval/social-sector-accreditation-standards/level-1-social-sector-accreditation-standards.pdf" target="_blank">Social Sector Accreditation Standards (Level 1) <span class="fileExt">(PDF 383 KB)</span></a></li>
557<li><a rel="noopener noreferrer" href="/assets/accreditation-approval/social-sector-accreditation-standards/level-2-social-sector-accreditation-standards.pdf" target="_blank">Social Sector Accreditation Standards (Level 2) <span class="fileExt">(PDF 405 KB)</span></a></li>
558<li><a rel="noopener noreferrer" href="/assets/accreditation-approval/social-sector-accreditation-standards/level-3-social-sector-accreditation-standards.pdf" target="_blank">Social Sector Accreditation Standards (Level 3) <span class="fileExt">(PDF 299 KB)</span></a></li>
559<li><a rel="noopener noreferrer" href="/assets/accreditation-approval/social-sector-accreditation-standards/level-4-social-sector-accreditation-standards.pdf" target="_blank">Social Sector Accreditation Standards (Level 4) <span class="fileExt">(PDF 226 KB)</span></a></li>
560</ul>
561<h4>Specialist standards</h4>
562<ul>
563<li><a rel="noopener noreferrer" href="/assets/accreditation-approval/specialist-standards/specialist-accreditation-standard-outdoor-pursuits-and-camp-programmes.pdf" target="_blank">Outdoor Pursuits and Camp Programmes for Children and Young People (Levels 1-3) <span class="fileExt">(PDF 186 KB)</span></a></li>
564<li><a rel="noopener noreferrer" href="/assets/accreditation-approval/specialist-standards/specialist-accreditation-standard-intercountry-adoption-services.pdf" target="_blank">Intercountry Adoption Services (Level 2) <span class="fileExt">(PDF 54 KB)</span></a></li>
565<li><a rel="noopener noreferrer" href="/assets/accreditation-approval/specialist-standards/specialist-accreditation-standard-oscar-programmes.pdf" target="_blank">Out of School Care and Recreation (OSCAR) programmes (Level 3)<br> <span class="fileExt">(PDF 203 KB)</span></a></li>
566</ul>
567                </div>
568            
569        </div>
570
571</div>
572
573    
574	   <div tabindex="-1" class="element app__blocks__wysiwygblock coloured coloured__default" id="the-levels">
575	
576        <div class="wysiwyg-block element-block container">
577            
578                <h2 class="element-block__title">
579                    
580                        The levels
581                    
582                </h2>
583            
584
585            
586                <div class="element-block__content">
587                    <p>The Social Sector Accreditation Standards have four levels. We assign an appropriate level to a service using a risk-based model which considers the type of service being provided and the needs of the people using it.</p>
588<p>The level a service is assigned determines which core standards apply. Level 1 is the highest level on our framework and is for the highest risk services, Level 4 is the lowest.</p>
589<p>Which standards apply to each level varies:</p>
590<table style="border-collapse: collapse; width: 93.2331%; height: 656.414px;">
591<tbody>
592<tr style="height: 34.2891px;">
593<th style="width: 45.6547%; height: 34.2891px;" scope="col"><strong>Core standards</strong></th>
594<th style="width: 14.1433%; height: 34.2891px;" scope="col"><strong>Level 1</strong></th>
595<th style="width: 13.468%; height: 34.2891px;" scope="col"><strong>Level 2</strong></th>
596<th style="width: 13.1987%; height: 34.2891px;" scope="col"><strong>Level 3</strong></th>
597<th style="width: 13.6027%; height: 34.2891px;" scope="col"><strong>Level 4</strong></th>
598</tr>
599<tr style="height: 57.0938px;">
600<th style="width: 45.6547%; height: 57.0938px;" scope="row">Client-centred services</th>
601<td class="text-center" style="vertical-align: middle; width: 14.1433%; height: 57.0938px;" aria-label="yes"><span aria-hidden="true">✅</span></td>
602<td class="text-center" style="vertical-align: middle; width: 13.468%; height: 57.0938px;" aria-label="yes"><span aria-hidden="true">✅</span></td>
603<td class="text-center" style="vertical-align: middle; width: 13.1987%; height: 57.0938px;" aria-label="yes"><span aria-hidden="true">✅</span></td>
604<td class="text-center" style="width: 13.6027%; height: 57.0938px; vertical-align: middle;" aria-label="yes"><span aria-hidden="true">✅</span></td>
605</tr>
606<tr style="height: 57.0938px;">
607<th style="width: 45.6547%; height: 57.0938px;" scope="row">Community wellbeing</th>
608<td class="text-center" style="vertical-align: middle; width: 14.1433%; height: 57.0938px;">✅</td>
609<td class="text-center" style="vertical-align: middle; width: 13.468%; height: 57.0938px;">✅</td>
610<td class="text-center" style="vertical-align: middle; width: 13.1987%; height: 57.0938px;">✅</td>
611<td class="text-center" style="width: 13.6027%; height: 57.0938px; vertical-align: middle;">❌</td>
612</tr>
613<tr style="height: 57.0938px;">
614<th style="width: 45.6547%; height: 57.0938px;" scope="row">Cultural competence</th>
615<td class="text-center" style="width: 14.1433%; height: 57.0938px; vertical-align: middle;">✅</td>
616<td class="text-center" style="width: 13.468%; height: 57.0938px; vertical-align: middle;">✅</td>
617<td class="text-center" style="width: 13.1987%; height: 57.0938px; vertical-align: middle;">❌</td>
618<td class="text-center" style="width: 13.6027%; height: 57.0938px; vertical-align: middle;">❌</td>
619</tr>
620<tr style="height: 57.0938px;">
621<th style="width: 45.6547%; height: 57.0938px;" scope="row">Staffing</th>
622<td class="text-center" style="width: 14.1433%; height: 57.0938px; vertical-align: middle;">✅</td>
623<td class="text-center" style="width: 13.468%; height: 57.0938px; vertical-align: middle;">✅</td>
624<td class="text-center" style="width: 13.1987%; height: 57.0938px; vertical-align: middle;">✅</td>
625<td class="text-center" style="width: 13.6027%; height: 57.0938px; vertical-align: middle;">✅</td>
626</tr>
627<tr style="height: 57.0938px;">
628<th style="width: 45.6547%; height: 57.0938px;" scope="row">Health and safety</th>
629<td class="text-center" style="width: 14.1433%; height: 57.0938px; vertical-align: middle;">✅</td>
630<td class="text-center" style="width: 13.468%; height: 57.0938px; vertical-align: middle;">✅</td>
631<td class="text-center" style="width: 13.1987%; height: 57.0938px; vertical-align: middle;">✅</td>
632<td class="text-center" style="width: 13.6027%; height: 57.0938px; vertical-align: middle;">✅</td>
633</tr>
634<tr style="height: 82.6875px;">
635<th style="width: 45.6547%; height: 82.6875px;" scope="row">Governance and management structure and systems</th>
636<td class="text-center" style="width: 14.1433%; height: 82.6875px; vertical-align: middle;">✅</td>
637<td class="text-center" style="width: 13.468%; height: 82.6875px; vertical-align: middle;">✅</td>
638<td class="text-center" style="width: 13.1987%; height: 82.6875px; vertical-align: middle;">✅</td>
639<td class="text-center" style="width: 13.6027%; height: 82.6875px; vertical-align: middle;">✅</td>
640</tr>
641<tr style="height: 57.0938px;">
642<th style="width: 45.6547%; height: 57.0938px;" scope="row">Financial management and systems</th>
643<td class="text-center" style="width: 14.1433%; height: 57.0938px; vertical-align: middle;">✅</td>
644<td class="text-center" style="width: 13.468%; height: 57.0938px; vertical-align: middle;">✅</td>
645<td class="text-center" style="width: 13.1987%; height: 57.0938px; vertical-align: middle;">✅</td>
646<td class="text-center" style="width: 13.6027%; height: 57.0938px; vertical-align: middle;">✅</td>
647</tr>
648<tr style="height: 82.6875px;">
649<th style="width: 45.6547%; height: 82.6875px;" scope="row">Resolution of complaints related to service provision</th>
650<td class="text-center" style="width: 14.1433%; height: 82.6875px; vertical-align: middle;">✅</td>
651<td class="text-center" style="width: 13.468%; height: 82.6875px; vertical-align: middle;">✅</td>
652<td class="text-center" style="width: 13.1987%; height: 82.6875px; vertical-align: middle;">✅</td>
653<td class="text-center" style="width: 13.6027%; height: 82.6875px; vertical-align: middle;">✅</td>
654</tr>
655<tr style="height: 57.0938px;">
656<th style="width: 45.6547%; height: 57.0938px;" scope="row">Quality improvement</th>
657<td class="text-center" style="width: 14.1433%; height: 57.0938px; vertical-align: middle;">✅</td>
658<td class="text-center" style="width: 13.468%; height: 57.0938px; vertical-align: middle;">✅</td>
659<td class="text-center" style="width: 13.1987%; height: 57.0938px; vertical-align: middle;">✅</td>
660<td class="text-center" style="width: 13.6027%; height: 57.0938px; vertical-align: middle;">❌</td>
661</tr>
662<tr style="height: 57.0938px;">
663<th style="width: 45.6547%; height: 57.0938px;" scope="row">Client services and programmes</th>
664<td class="text-center" style="width: 14.1433%; vertical-align: middle; height: 57.0938px;">ℹ️*</td>
665<td class="text-center" style="width: 13.468%; vertical-align: middle; height: 57.0938px;">✅</td>
666<td class="text-center" style="width: 13.1987%; vertical-align: middle; height: 57.0938px;">✅</td>
667<td class="text-center" style="width: 13.6027%; vertical-align: middle; height: 57.0938px;">❌</td>
668</tr>
669</tbody>
670</table>
671<p>*This standard only applies to Level 1 providers who also deliver Level 2 or 3 services. If you only deliver Level 1 services, <span lang="mi">Oranga Tamariki</span> will assess this standard as part of their care partner approval process.</p>
672<h3>What level you require</h3>
673<p>It’s our job to make sure we assess your services at the correct level.</p>
674<p>If you’re an accredited provider, your contract will usually state what level you need. For approved providers, it depends on the reason for your approval and what services you deliver.</p>
675<ul>
676<li>OSCAR providers require level 3</li>
677<li>Intercountry adoption providers require level 2</li>
678<li><span lang="mi">Oranga Tamariki</span> community service providers typically require level 2</li>
679<li><span lang="mi">Oranga Tamariki</span> care partners require level 1</li>
680</ul>
681<p>If you have multiple contracts or deliver multiple different services, you’ll be assessed at the highest level you require for the services you deliver.</p>
682<p>All providers are usually assessed at least every two years, except intercountry adoption providers, where an assessment must occur every 12 months. Level 1–3 assessments include a site visit. Level 4 assessments exclude a site visit and inspection of staff or client files.</p>
683                </div>
684            
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689    
690	   <div tabindex="-1" class="element app__blocks__wysiwygblock coloured coloured__transparent" id="assessment-outcomes">
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693            
694                <h2 class="element-block__title">
695                    
696                        Assessment outcomes
697                    
698                </h2>
699            
700
701            
702                <div class="element-block__content">
703                    <p>After we complete your assessment, we'll send you a report with the outcome. The possible outcomes are:</p>
704<ul>
705<li>Application declined</li>
706<li>Critical actions</li>
707<li>
707Accredited with required actions</li>
708<li>Accredited</li>
709</ul>
710<p><span style="text-decoration: underline;">Application declined</span> means your initial application didn’t meet the required standards, so we can’t grant accreditation or approval.</p>
711<p><span style="text-decoration: underline;">Critical actions</span> is a temporary outcome. It means we can't confirm your accreditation or approval until you fix serious issue within a set timeframe. If you don’t fix them, we may decline your application (for initial assessments) or suspend/revoke your accreditation or approval (for review assessments). See our removing accreditation or approval page for more information.</p>
712<p><a href="/accreditation/removing">Removing accreditation or approval</a></p>
713<p><span style="text-decoration: underline;">Accredited with required actions</span> means you’ve gained or maintained accreditation or approval, but you have some issues to fix before your next scheduled review.</p>
714<p><u>Accredited </u>means your accreditation or approval has been successfully gained or maintained.</p>
715<h3>About the assessment report</h3>
716<p>The assessment report includes information about the outcome of your assessment. It shows which standards you’ve met, which standards you haven’t met, and what actions you need to take, if any. There are three types of actions:</p>
717<h4>Critical actions</h4>
718<ul>
719<li>raised for an unacceptable level of risk</li>
720<li>accreditation/approval is not confirmed until you fix the issues</li>
721<li>you are given up to 30 working days to fix the issue.<strong><br></strong></li>
722</ul>
723<h4>Required actions</h4>
724<ul>
725<li>raised for a potential risk that must be fixed</li>
726<li>accreditation/approval is confirmed, provided issues are fixed by your next scheduled review.</li>
727</ul>
728<h4>Recommended actions</h4>
729<ul>
730<li>suggestions to strengthen your practice</li>
731<li>choosing not to implement them will not affect your accreditation or approval.<strong><br></strong></li>
732</ul>
733<h3>Appealing an assessment</h3>
734<p>If you disagree with our assessment findings, let us know within 10 working days of receiving it. Contact the assessor directly or email us at <a href="mailto:[email protected]">[email protected]</a>. We will consider your request before contacting you.</p>
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971					<span class="sr-only">
972						<span lang="mi">Te Kāhui Kāhu</span>
973					</span>
974				</a>
975				<a class="footer__logo" href="https://www.govt.nz/">
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1020
1021						<span class="sr-only">New Zealand Government / <span lang="mi">Te Kāwanatanga o Aotearoa</span></span>
1022				</a>
1023			</div>
1024
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1029    
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vendor: 1 bytes, line 1029
1029
1030<script src="https://staticcdn.co.nz/embed/embed.js"></script>
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1031    
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1042</div>
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1044	</div>
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1046
1047
1048<div class="print" data-component="print-footer"></div>
1049
1050<!--endnoindex-->
1051        </div>
1052    
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1052</body>
1053</html>

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