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12	<meta name="description" content="Welcome to Monico's Online Support section. &quot;It is our goal to provide you with all of the information you need to solve any problems you may experience with our products. Our expert Technical Support staff is always happy to help when needed" />
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292<li class="item-101"><a href="https://www.monicoinc.com" title="Protocol Converter | Industrial HMI | Remote Engine Monitoring | Monico" >Monico</a>
293
294	
295</li><li class="item-111 current active deeper parent collapsed"><a href="/" >SUPPORT</a>
296
297	 
298		<span class="caret" data-toggle="collapse" data-target=".500">More</span>
299	
300<ul class="collapse 500"><li class="item-199"><a href="/support/product-support" >Product Support</a>
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303</li><li class="item-201"><a href="/support/software-tools" >Software &amp; Tools</a>
304
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306</li><li class="item-2633"><a href="/support/legacy-software" >Archived &amp; Legacy Software</a>
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315</li><li class="item-204"><a href="/support/deliverables" >Deliverables</a>
316
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318</li></ul></li><li class="item-3134"><a href="https://www.monicoinc.com/contact/?dept=Support" >Contact Support</a>
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339								<p class="current-date pull-right">
340					Thursday, October 8, 2026				</p>
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378			
379							
380		<h1 class="indOilGasHeading">SUPPORT</h1>
381<p class="oilGasArticle">Welcome to Monico's Online Support section. "It is our goal to provide you with all of the information you need to solve any problems you may experience with our products. Our expert Technical Support staff is always happy to help when needed and can be contacted during our normal business hours of Monday through Friday, 8am to 5pm, Central U.S. Timezone.</p>
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390<li class="rl_tabs-tab nn_tabs-tab nav-item" ><a href="#phone-support" class="rl_tabs-toggle nn_tabs-toggle nav-link" id="tab-phone-support" data-toggle="tab" data-id="phone-support" role="tab" aria-controls="phone-support" aria-selected="false"><span class="rl_tabs-toggle-inner nn_tabs-toggle-inner">Phone Support</span></a></li>
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398Before Requesting Support</h2>
399<h3 id="Before" class="moduleCustomTitle">Before Requesting Support</h3>
400<p><span style="font-size: 14px;">To ensure quick and accurate assistance please have the information below ready when working with our Technical Support personnel.<br /><br />What product do you need help with?<br />"Our Product Model numbers can be found on white labels placed on a side panel of our Gateways and near the various ports of our HMI's." Part numbers almost always begin with one of the following: CDL-MCXX-XX-XXX, J1939-MCXX-XX-XX, or CDL-G3##-XX-XX. To view a short video on how to determine which product you have please click the video link below</span><br /><br /><span style="font-size: 14px;"> - How to determine which product I have?</span></p>
401<p><img src="/images/monico/monico_designconcept-support.jpg" alt="monico designconcept-support" /></p>
402<p>&nbsp;</p>
403<p><span style="font-size: 14px;">What does the LED activity look like? <br />Please look at the video below for locations of the LED activity we will be asking about</span><br /><span style="font-size: 14px;"><br />- How to look for LED activity on Monico Products<br /></span></p>
404<p><img src="/images/monico/monico_designconcept-support.jpg" alt="monico designconcept-support" /></p>
405<p>&nbsp;</p>
406<p><span style="font-size: 14px;">Are you able to communicate with the Monico device using your computer? <br />Click on the image below to see a larger version of the cable.</span><br /><span style="font-size: 14px;"><br />- What cable do I need to communicate with Monico product?</span></p>
407<p><img src="/images/monico/monico_designconcept-support1.jpg" alt="monico designconcept-support1" /></p>
408<p><div class="pd-filename phocadownloadfile phoca-dl-file-box-mod"><div class="pd-document32" style="background: url('https://support.monicoinc.com/media/com_phocadownload/images/mime/32/icon-zip.png') 0 center no-repeat;"><a href="/support-monicoviewii-programming-software?download=20:monicoviewii-programming-software-current" >MonicoViewII™ Programming Software (Current Version)</a></div></div></p>
409
410
411</div>
412<div class="tab-pane rl_tabs-pane nn_tabs-pane" id="phone-support" role="tabpanel" aria-labelledby="tab-phone-support" hidden="hidden">
413<h2 class="rl_tabs-title nn_tabs-title">
414<a id="anchor-phone-support" class="anchor"></a>
415Phone Support</h2>
416<h3 id="Phone" class="moduleCustomTitle">Phone</h3>
417<p>We are happy to provide Support assistance via telephone at 281-350-8751 x1 during our normal business hours of 8:00 am to 5:00 pm Central US Time, Monday through Friday.</p>
418
419
420</div>
421<div class="tab-pane rl_tabs-pane nn_tabs-pane" id="policies-and-statements" role="tabpanel" aria-labelledby="tab-policies-and-statements" hidden="hidden">
422<h2 class="rl_tabs-title nn_tabs-title">
423<a id="anchor-policies-and-statements" class="anchor"></a>
424Policies and Statements</h2>
425<h3 id="Policies" class="moduleCustomTitle">Policies and Statements</h3>
426<table id="productSupportTable" style="width: 100%;" border="0">
427<tbody>
428<tr>
429<td><div class="pd-filename phocadownloadfile phoca-dl-file-box-mod"><div class="pd-document32" style="background: url('https://support.monicoinc.com/media/com_phocadownload/images/mime/32/icon-pdf.png') 0 center no-repeat;"><a href="/component/phocadownload/category/15-policies?download=33:monico-field-services" >Monico Field Services</a></div></div></td>
430</tr>
431<tr>
432<td><div class="pd-filename phocadownloadfile phoca-dl-file-box-mod"><div class="pd-document32" style="background: url('https://support.monicoinc.com/media/com_phocadownload/images/mime/32/icon-pdf.png') 0 center no-repeat;"><a href="/component/phocadownload/category/15-policies?download=36:monico-rma-guidelines" >Monico RMA Guidelines</a></div></div></td>
433</tr>
434<tr>
435<td><div class="pd-filename phocadownloadfile phoca-dl-file-box-mod"><div class="pd-document32" style="background: url('https://support.monicoinc.com/media/com_phocadownload/images/mime/32/icon-pdf.png') 0 center no-repeat;"><a href="/component/phocadownload/category/15-policies?download=35:monico-terms-and-conditions" >Monico Terms and Conditions</a></div></div></td>
436</tr>
437<tr>
438<td><div class="pd-filename phocadownloadfile phoca-dl-file-box-mod"><div class="pd-document32" style="background: url('https://support.monicoinc.com/media/com_phocadownload/images/mime/32/icon-pdf.png') 0 center no-repeat;"><a href="/component/phocadownload/category/15-policies?download=34:monico-limited-warranty" >Monico Limited Warranty</a></div></div></td>
439</tr>
440<tr>
441<td><div class="pd-filename phocadownloadfile phoca-dl-file-box-mod"><div class="pd-document32" style="background: url('https://support.monicoinc.com/media/com_phocadownload/images/mime/32/icon-pdf.png') 0 center no-repeat;"><a href="/component/phocadownload/category/15-policies?download=37:privacy-policy-for-monico-live-june-2018" >PRIVACY POLICY FOR MONICO LIVE - June 2018</a></div></div></td>
442</tr>
443<tr>
444<td><div class="pd-filename phocadownloadfile phoca-dl-file-box-mod"><div class="pd-document32" style="background: url('https://support.monicoinc.com/media/com_phocadownload/images/mime/32/icon-pdf.png') 0 center no-repeat;"><a href="/component/phocadownload/category/15-policies?download=38:terms-of-service-agreementfor-monico-live-june-2018" >TERMS OF SERVICE AGREEMENTFOR MONICO LIVE - June 2018</a></div></div></td>
445</tr>
446</tbody>
447</table>
448</div></div></div><!-- END: Tabs --> 	
449			
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460					<!-- End Content Block -->
461					
462										<aside class="sidebar-right span4">
463								<div class="module">
464
465				<div class="module-title">
466			<h3 class=" moduleCustomTitle">SUPPORT</h3>
467		</div>
468					<div class="module-content">
469			<ul class="nav menumenu1 mod-list">
470<li class="item-192 current active"><a href="/" >MAIN</a></li><li class="item-193"><a href="/support/product-support" >PRODUCT SUPPORT</a></li><li class="item-195"><a href="/support/software-tools" >SOFTWARE &amp; TOOLS</a></li><li class="item-2634"><a href="/support/legacy-software" >ARCHIVED &amp; LEGACY SOFTWARE</a></li><li class="item-196"><a href="/support/training-documentation" >TRAINING DOCUMENTATION</a></li><li class="item-197"><a href="/support/how-to-videos" >HOW TO VIDEOS</a></li><li class="item-198"><a href="/support/deliverables" >DELIVERABLES</a></li></ul>
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498				
499									Copyright © 2025 Monico, Inc. | 18530 Klein Church Road Spring, Texas 77379 | 281-350-8751 | All Rights Reserved								
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