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261 262 263<body class="com_content view-article layout- task- itemid-111 no-rtl"> 264 265 <!-- Body --> 266 <div class="body-wrapper"> 267 268 <!-- Header --> 269 <header id="header"> 270 <div class="container-fluid"> 271 272 273 <div class="logo pull-left"> 274 <a href="/"><img src="https://support.monicoinc.com/images/monico/logo.png" alt="Monico Support" /></a> </div> 275 276 <button type="button" class="btn-navbar pull-right" data-toggle="collapse" data-target=".nav-collapse"> 277 <span class="icon-bar"></span> 278 <span class="icon-bar"></span> 279 <span class="icon-bar"></span> 280 <span class="icon-bar"></span> 281 </button> 282 283 </div> 284 </header> 285 <!-- End Header --> 286 287 288 <nav id="menu" class="clearfix"> 289 <div class="container-fluid"> 290 <div class="nav-collapse collapse"> 291 <ul class="svn-menu"> 292<li class="item-101"><a href="https://www.monicoinc.com" title="Protocol Converter | Industrial HMI | Remote Engine Monitoring | Monico" >Monico</a> 293 294 295</li><li class="item-111 current active deeper parent collapsed"><a href="/" >SUPPORT</a> 296 297 298 <span class="caret" data-toggle="collapse" data-target=".500">More</span> 299 300<ul class="collapse 500"><li class="item-199"><a href="/support/product-support" >Product Support</a> 301 302 303</li><li class="item-201"><a href="/support/software-tools" >Software & Tools</a> 304 305 306</li><li class="item-2633"><a href="/support/legacy-software" >Archived & Legacy Software</a> 307 308 309</li><li class="item-202"><a href="/support/training-documentation" >Training Documentation</a> 310 311 312</li><li class="item-203"><a href="/support/how-to-videos" >How To Videos</a> 313 314 315</li><li class="item-204"><a href="/support/deliverables" >Deliverables</a> 316 317 318</li></ul></li><li class="item-3134"><a href="https://www.monicoinc.com/contact/?dept=Support" >Contact Support</a> 319 320 321</li></ul> 322 323 </div> 324 </div> 325 </nav> 326 327 328 329 330 331 332 <div id="breadcrumbs"> 333 <div class="container-fluid"> 334 335<ul class="breadcrumb pull-left"> 336 <li class="active"><span class="path divider">You are here: </span></li><li><span>Home</span></li></ul> 337 338 339 <p class="current-date pull-right"> 340 Thursday, October 8, 2026 </p> 341 342 </div> 343 </div> 344 345 <div id="main-content"> 346 347 348 349 350 <!-- Mainbody --> 351 <div id="mainbody" class="clearfix"> 352 <div class="container-fluid"> 353 <div class="row-fluid"> 354 355 356 <!-- Content Block --> 357 <div id="content" class="span8"> 358 359 <div id="message-component"> 360 <div id="system-message-container"> 361 </div> 362 363 </div> 364 365 366 367 <div id="content-area"> 368 <div class="item-page"> 369 370 <div class="svn btn-group pull-right"><a class="btn dropdown-toggle" data-toggle="dropdown" href="#"><span class="icon-align-justify"></span><span class="caret"></span> </a> 371 <ul class="dropdown-menu actions"> 372 <li class="print-icon"> <a href="/?tmpl=component&print=1&layout=default" title="Print article < SUPPORT >" onclick="window.open(this.href,'win2','status=no,toolbar=no,scrollbars=yes,titlebar=no,menubar=no,resizable=yes,width=640,height=480,directories=no,location=no'); return false;" rel="nofollow"> Print</a> </li> 373 </ul> 374 </div> 375 376 377 378 379 380 <h1 class="indOilGasHeading">SUPPORT</h1> 381<p class="oilGasArticle">Welcome to Monico's Online Support section. "It is our goal to provide you with all of the information you need to solve any problems you may experience with our products. Our expert Technical Support staff is always happy to help when needed and can be contacted during our normal business hours of Monday through Friday, 8am to 5pm, Central U.S. Timezone.</p> 382 383<br /> 384<!-- START: Tabs --> 385<div class="rl_tabs nn_tabs outline_handles outline_content top align_left" role="presentation"> 386<!--googleoff: index--> 387<a id="rl_tabs-scrollto_1" class="anchor rl_tabs-scroll nn_tabs-scroll"></a> 388<ul class="nav nav-tabs" id="set-rl_tabs-1" role="tablist"> 389<li class="rl_tabs-tab nn_tabs-tab nav-item active" ><a href="#before-requesting-support" class="rl_tabs-toggle nn_tabs-toggle nav-link" id="tab-before-requesting-support" data-toggle="tab" data-id="before-requesting-support" role="tab" aria-controls="before-requesting-support" aria-selected="true"><span class="rl_tabs-toggle-inner nn_tabs-toggle-inner">Before Requesting Support</span></a></li> 390<li class="rl_tabs-tab nn_tabs-tab nav-item" ><a href="#phone-support" class="rl_tabs-toggle nn_tabs-toggle nav-link" id="tab-phone-support" data-toggle="tab" data-id="phone-support" role="tab" aria-controls="phone-support" aria-selected="false"><span class="rl_tabs-toggle-inner nn_tabs-toggle-inner">Phone Support</span></a></li> 391<li class="rl_tabs-tab nn_tabs-tab nav-item" ><a href="#policies-and-statements" class="rl_tabs-toggle nn_tabs-toggle nav-link" id="tab-policies-and-statements" data-toggle="tab" data-id="policies-and-statements" role="tab" aria-controls="policies-and-statements" aria-selected="false"><span class="rl_tabs-toggle-inner nn_tabs-toggle-inner">Policies and Statements</span></a></li> 392</ul> 393<!--googleon: index--> 394<div class="tab-content"> 395<div class="tab-pane rl_tabs-pane nn_tabs-pane active" id="before-requesting-support" role="tabpanel" aria-labelledby="tab-before-requesting-support"> 396<h2 class="rl_tabs-title nn_tabs-title"> 397<a id="anchor-before-requesting-support" class="anchor"></a> 398Before Requesting Support</h2>
399<h3 id="Before" class="moduleCustomTitle">Before Requesting Support</h3> 400<p><span style="font-size: 14px;">To ensure quick and accurate assistance please have the information below ready when working with our Technical Support personnel.<br /><br />What product do you need help with?<br />"Our Product Model numbers can be found on white labels placed on a side panel of our Gateways and near the various ports of our HMI's." Part numbers almost always begin with one of the following: CDL-MCXX-XX-XXX, J1939-MCXX-XX-XX, or CDL-G3##-XX-XX. To view a short video on how to determine which product you have please click the video link below</span><br /><br /><span style="font-size: 14px;"> - How to determine which product I have?</span></p> 401<p><img src="/images/monico/monico_designconcept-support.jpg" alt="monico designconcept-support" /></p> 402<p> </p> 403<p><span style="font-size: 14px;">What does the LED activity look like? <br />Please look at the video below for locations of the LED activity we will be asking about</span><br /><span style="font-size: 14px;"><br />- How to look for LED activity on Monico Products<br /></span></p> 404<p><img src="/images/monico/monico_designconcept-support.jpg" alt="monico designconcept-support" /></p> 405<p> </p> 406<p><span style="font-size: 14px;">Are you able to communicate with the Monico device using your computer? <br />Click on the image below to see a larger version of the cable.</span><br /><span style="font-size: 14px;"><br />- What cable do I need to communicate with Monico product?</span></p> 407<p><img src="/images/monico/monico_designconcept-support1.jpg" alt="monico designconcept-support1" /></p> 408<p><div class="pd-filename phocadownloadfile phoca-dl-file-box-mod"><div class="pd-document32" style="background: url('https://support.monicoinc.com/media/com_phocadownload/images/mime/32/icon-zip.png') 0 center no-repeat;"><a href="/support-monicoviewii-programming-software?download=20:monicoviewii-programming-software-current" >MonicoViewII⢠Programming Software (Current Version)</a></div></div></p> 409 410 411</div> 412<div class="tab-pane rl_tabs-pane nn_tabs-pane" id="phone-support" role="tabpanel" aria-labelledby="tab-phone-support" hidden="hidden"> 413<h2 class="rl_tabs-title nn_tabs-title"> 414<a id="anchor-phone-support" class="anchor"></a> 415Phone Support</h2> 416<h3 id="Phone" class="moduleCustomTitle">Phone</h3> 417<p>We are happy to provide Support assistance via telephone at 281-350-8751 x1 during our normal business hours of 8:00 am to 5:00 pm Central US Time, Monday through Friday.</p> 418 419 420</div> 421<div class="tab-pane rl_tabs-pane nn_tabs-pane" id="policies-and-statements" role="tabpanel" aria-labelledby="tab-policies-and-statements" hidden="hidden"> 422<h2 class="rl_tabs-title nn_tabs-title"> 423<a id="anchor-policies-and-statements" class="anchor"></a> 424Policies and Statements</h2> 425<h3 id="Policies" class="moduleCustomTitle">Policies and Statements</h3> 426<table id="productSupportTable" style="width: 100%;" border="0"> 427<tbody> 428<tr> 429<td><div class="pd-filename phocadownloadfile phoca-dl-file-box-mod"><div class="pd-document32" style="background: url('https://support.monicoinc.com/media/com_phocadownload/images/mime/32/icon-pdf.png') 0 center no-repeat;"><a href="/component/phocadownload/category/15-policies?download=33:monico-field-services" >Monico Field Services</a></div></div></td> 430</tr> 431<tr> 432<td><div class="pd-filename phocadownloadfile phoca-dl-file-box-mod"><div class="pd-document32" style="background: url('https://support.monicoinc.com/media/com_phocadownload/images/mime/32/icon-pdf.png') 0 center no-repeat;"><a href="/component/phocadownload/category/15-policies?download=36:monico-rma-guidelines" >Monico RMA Guidelines</a></div></div></td> 433</tr> 434<tr> 435<td><div class="pd-filename phocadownloadfile phoca-dl-file-box-mod"><div class="pd-document32" style="background: url('https://support.monicoinc.com/media/com_phocadownload/images/mime/32/icon-pdf.png') 0 center no-repeat;"><a href="/component/phocadownload/category/15-policies?download=35:monico-terms-and-conditions" >Monico Terms and Conditions</a></div></div></td> 436</tr> 437<tr> 438<td><div class="pd-filename phocadownloadfile phoca-dl-file-box-mod"><div class="pd-document32" style="background: url('https://support.monicoinc.com/media/com_phocadownload/images/mime/32/icon-pdf.png') 0 center no-repeat;"><a href="/component/phocadownload/category/15-policies?download=34:monico-limited-warranty" >Monico Limited Warranty</a></div></div></td> 439</tr> 440<tr> 441<td><div class="pd-filename phocadownloadfile phoca-dl-file-box-mod"><div class="pd-document32" style="background: url('https://support.monicoinc.com/media/com_phocadownload/images/mime/32/icon-pdf.png') 0 center no-repeat;"><a href="/component/phocadownload/category/15-policies?download=37:privacy-policy-for-monico-live-june-2018" >PRIVACY POLICY FOR MONICO LIVE - June 2018</a></div></div></td> 442</tr> 443<tr> 444<td><div class="pd-filename phocadownloadfile phoca-dl-file-box-mod"><div class="pd-document32" style="background: url('https://support.monicoinc.com/media/com_phocadownload/images/mime/32/icon-pdf.png') 0 center no-repeat;"><a href="/component/phocadownload/category/15-policies?download=38:terms-of-service-agreementfor-monico-live-june-2018" >TERMS OF SERVICE AGREEMENTFOR MONICO LIVE - June 2018</a></div></div></td> 445</tr> 446</tbody> 447</table> 448</div></div></div><!-- END: Tabs --> 449 450 451
452 </div> 453 </div> 454 455 456 457 458 459 </div> 460 <!-- End Content Block --> 461 462 <aside class="sidebar-right span4"> 463 <div class="module"> 464 465 <div class="module-title"> 466 <h3 class=" moduleCustomTitle">SUPPORT</h3> 467 </div> 468 <div class="module-content"> 469 <ul class="nav menumenu1 mod-list"> 470<li class="item-192 current active"><a href="/" >MAIN</a></li><li class="item-193"><a href="/support/product-support" >PRODUCT SUPPORT</a></li><li class="item-195"><a href="/support/software-tools" >SOFTWARE & TOOLS</a></li><li class="item-2634"><a href="/support/legacy-software" >ARCHIVED & LEGACY SOFTWARE</a></li><li class="item-196"><a href="/support/training-documentation" >TRAINING DOCUMENTATION</a></li><li class="item-197"><a href="/support/how-to-videos" >HOW TO VIDEOS</a></li><li class="item-198"><a href="/support/deliverables" >DELIVERABLES</a></li></ul> 471 </div> 472 </div> 473 474 </aside> 475 476 </div> 477 </div> 478 </div> 479 <!-- End Mainbody --> 480 481 482 </div> 483 484 </div> 485 <!-- End Body --> 486 487 488 489 490 491 <!-- Footer --> 492 <footer id="footer" class="clearfix"> 493 <div class="container-fluid"> 494 495 496 <!-- Copyrights --> 497 <p class="copyrights pull-right"> 498 499 Copyright © 2025 Monico, Inc. | 18530 Klein Church Road Spring, Texas 77379 | 281-350-8751 | All Rights Reserved 500 </p> 501 502 </div> 503 </footer> 504 <!-- End Footer --> 505 506 507 508 <!-- To Top Scroller --> 509 <a href="#" id="totop"></a> 510 511 512 513 514</body> 515</html>
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