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892 893 894 895 896 897<header id="header" class="mobile_nav-fixed--true"> 898 899 <div class="promo-banner"> 900 <div class="promo-banner__content"> 901 <p>Retail customers can shop anytime ⢠Pros log in for wholesale pricing ⢠Free U.S. shipping: retail orders $40+ / pro orders $200+</p> 902 </div> 903 <div class="promo-banner__close"></div> 904 </div> 905 906 907 <div class="top-bar"> 908 <details data-mobile-menu> 909 <summary class="mobile_nav dropdown_link" data-mobile-menu-trigger> 910 <div data-mobile-menu-icon> 911 <span></span> 912 <span></span> 913 <span></span> 914 <span></span> 915 </div> 916 917 <span class="mobile-menu-title">Menu</span> 918 </summary> 919 <div class="mobile-menu-container dropdown" data-nav> 920 <ul class="menu" id="mobile_menu"> 921 922 <template data-nav-parent-template> 923 <li class="sublink"> 924 <a href="#" data-no-instant class="parent-link--true"><div class="mobile-menu-item-title" data-nav-title></div><span class="right icon-down-arrow"></span></a> 925 <ul class="mobile-mega-menu" data-meganav-target-container> 926 </ul> 927 </li> 928 </template> 929 930 931 <li data-mobile-dropdown-rel="new" data-meganav-mobile-target="new"> 932 933 <a data-nav-title data-no-instant href="/collections/new" class="parent-link--true"> 934 NEW 935 </a> 936 937 </li> 938 939 940 941 <li data-mobile-dropdown-rel="skincare" class="sublink" data-meganav-mobile-target="skincare"> 942 943 <a data-no-instant href="/collections/all" class="parent-link--true"> 944 <div class="mobile-menu-item-title" data-nav-title>SKINCARE</div> 945 <span class="right icon-down-arrow"></span> 946 </a> 947 948 <ul> 949 950 951 <li class="sublink"> 952 953 <a data-no-instant href="/#" class="parent-link--true"> 954 By Product Type <span class="right icon-down-arrow"></span> 955 </a> 956 957 <ul> 958 959 <li><a href="/collections/cleansers">Cleansers & Exfoliators</a></li> 960 961 <li><a href="/collections/toners-mists">Toners & Mists</a></li> 962 963 <li><a href="/collections/ampoules-essences">Serums & Ampoules</a></li> 964 965 <li><a href="/collections/creams">Moisturizers & Creams</a></li> 966 967 <li><a href="/collections/sunscreen">Sunscreens</a></li> 968 969 <li><a href="/collections/masks">Masks & Treatments</a></li> 970 971 <li><a href="/collections/eye-lip-care">Eye & Lip Care</a></li> 972 973 <li><a href="/collections/makeup">Makeup</a></li> 974 975 </ul> 976 </li> 977 978 979 980 <li class="sublink"> 981 982 <a data-no-instant href="/" class="parent-link--false"> 983 By Skin Concern <span class="right icon-down-arrow"></span> 984 </a> 985 986 <ul> 987 988 <li><a href="/collections/anti-aging-wrinkles">Anti-Aging & Wrinkles</a></li> 989 990 <li><a href="/collections/acne-blemish-control">Acne & Oil Control</a></li> 991 992 <li><a href="/collections/dry-skin">Dehydrated & Dry Skin</a></li> 993 994 <li><a href="/collections/sensitive-skin">Sensitive & Redness-Prone Skin</a></li> 995 996 <li><a href="/collections/feet-nails">Feet & Nails</a></li> 997 998 </ul> 999 </li> 1000 1001 1002 1003 <li class="sublink"> 1004 1005 <a data-no-instant href="/" class="parent-link--false"> 1006 By Skin Type <span class="right icon-down-arrow"></span> 1007 </a> 1008 1009 <ul> 1010 1011 <li><a href="/collections/dry-skin">Dry Skin</a></li> 1012 1013 <li><a href="/collections/oily-skin">Oily Skin</a></li> 1014 1015 <li><a href="/collections/combination-skin">Combination Skin</a></li> 1016 1017 <li><a href="/collections/sensitive-skin">Sensitive Skin</a></li> 1018 1019 </ul> 1020 </li> 1021 1022 1023 1024 <li class="sublink"> 1025 1026 <a data-no-instant href="/collections/at-home-skincare-devices" class="parent-link--true"> 1027 Skincare Devices <span class="right icon-down-arrow"></span> 1028 </a> 1029 1030 <ul> 1031 1032 <li><a href="/collections/at-home-skincare-devices">At-Home Skin Care Devices</a></li> 1033 1034 <li><a href="/collections/at-home-scalp-hair-devices">At-Home Hair & Scalp Devices</a></li> 1035 1036 <li><a href="/collections/bundle">Bundle</a></li> 1037 1038 <li><a href="/collections/clearance">Clearance</a></li> 1039 1040 </ul> 1041 </li> 1042 1043 1044 1045 <li><a href="/collections/bundle">Bundles</a></li> 1046 1047 1048 </ul> 1049 </li> 1050 1051 1052 1053 <li data-mobile-dropdown-rel="hair-scalp-care" class="sublink" data-meganav-mobile-target="hair-scalp-care"> 1054 1055 <a data-no-instant href="/collections/hair" class="parent-link--true"> 1056 <div class="mobile-menu-item-title" data-nav-title>HAIR & SCALP CARE</div>
1057 <span class="right icon-down-arrow"></span> 1058 </a> 1059 1060 <ul> 1061 1062 1063 <li><a href="/collections/hair-loss-for-men">For Men</a></li> 1064 1065 1066 1067 <li><a href="/collections/hair-loss-for-women">For Women</a></li> 1068 1069 1070 1071 <li><a href="/collections/hair-loss-for-unisex">Unisex</a></li> 1072 1073 1074 1075 <li><a href="/">Bundles (Coming Soon)</a></li> 1076 1077 1078 </ul> 1079 </li> 1080 1081 1082 1083 <li data-mobile-dropdown-rel="wellness" class="sublink" data-meganav-mobile-target="wellness"> 1084 1085 <a data-no-instant href="/collections/wellness" class="parent-link--true"> 1086 <div class="mobile-menu-item-title" data-nav-title>WELLNESS</div> 1087 <span class="right icon-down-arrow"></span> 1088 </a> 1089 1090 <ul> 1091 1092 1093 <li><a href="/collections/wellness-supplements">Wellness Supplements</a></li> 1094 1095 1096 1097 <li><a href="/collections/wellness-devices">Wellness Devices</a></li> 1098 1099 1100 1101 <li><a href="/pages/premium-peptide-programs">Premium Peptide Programs</a></li> 1102 1103 1104 </ul> 1105 </li> 1106 1107 1108 1109 <li data-mobile-dropdown-rel="professionals" class="sublink" data-meganav-mobile-target="professionals"> 1110 1111 <a data-no-instant href="/collections/professional-1" class="parent-link--true"> 1112 <div class="mobile-menu-item-title" data-nav-title>PROFESSIONALS</div> 1113 <span class="right icon-down-arrow"></span> 1114 </a> 1115 1116 <ul> 1117 1118 1119 <li><a href="/pages/advanced-registration">Professional Account Registration</a></li> 1120 1121 1122 1123 <li><a href="/pages/professional-zoom-webinars">Professional Webinars</a></li> 1124 1125 1126 1127 <li><a href="/pages/premium-peptide-programs">Premium Peptide Programs</a></li> 1128 1129 1130 1131 <li><a href="/pages/professional-spicule-treatments">Professional - Spicule Treatments</a></li> 1132 1133 1134 1135 <li class="sublink"> 1136 1137 <a data-no-instant href="/#" class="parent-link--true"> 1138 Professional Skincare <span class="right icon-down-arrow"></span> 1139 </a> 1140 1141 <ul> 1142 1143 <li><a href="/collections/pro-medical-grade-skincare">Medical-Grade Skincare</a></li> 1144 1145 <li><a href="/collections/clinical-serums-treatments">Clinical Serums & Treatments</a></li> 1146 1147 <li><a href="/collections/backbar-essentials">BackBar Essentials</a></li> 1148 1149 </ul> 1150 </li> 1151 1152 1153 1154 <li class="sublink"> 1155 1156 <a data-no-instant href="/collections/pro-hair" class="parent-link--true"> 1157 Professional Hair & Scalp <span class="right icon-down-arrow"></span> 1158 </a> 1159 1160 <ul> 1161 1162 <li><a href="/collections/pro-medical-grade-haircare">Medical-Grade Haircare</a></li> 1163 1164 <li><a href="/">Professional Package</a></li> 1165 1166 </ul> 1167 </li> 1168 1169 1170 1171 <li class="sublink"> 1172 1173 <a data-no-instant href="/collections/pro-devices" class="parent-link--true"> 1174 Professional Devices <span class="right icon-down-arrow"></span> 1175 </a> 1176 1177 <ul> 1178 1179 <li><a href="/collections/pro-skincare-devices">Skincare Devices</a></li> 1180 1181 <li><a href="/collections/pro-microneedling-invasive-devices">Microneedling & Invasive Devices</a></li> 1182 1183 <li><a href="/collections/pro-needle-free-non-invasive-devices">Needle-Free & Non-Invasive Devices</a></li> 1184 1185 <li><a href="/collections/pro-portable-devices">Portable Devices</a></li> 1186 1187 <li><a href="/collections/pro-haircare-devices">Haircare Devices</a></li> 1188 1189 </ul> 1190 </li> 1191 1192 1193 1194 <li class="sublink"> 1195 1196 <a data-no-instant href="/pages/new-browse-featured-articles" class="parent-link--true"> 1197 Training & Protocols <span class="right icon-down-arrow"></span> 1198 </a> 1199 1200 <ul> 1201 1202 <li><a href="/pages/professional-product-videos">Product Training Videos</a></li> 1203 1204 <li><a href="/pages/new-browse-featured-articles">Training Documents & Articles</a></li> 1205 1206 <li><a href="/pages/professional-product-protocols">Protocols</a></li> 1207 1208 </ul> 1209 </li> 1210 1211 1212 1213 <li><a href="https://heyzine.com/flip-book/2051db2b60.html#page/1">Catalogs</a></li> 1214 1215 1216 1217 <li><a href="/collections/professional-bundle">Professional Bundles</a></li> 1218 1219 1220 1221 <li><a href="/collections/pro-sale-items">Professional Sale</a></li> 1222 1223 1224 </ul> 1225 </li> 1226 1227 1228 1229 <li data-mobile-dropdown-rel="clearance" data-meganav-mobile-target="clearance"> 1230 1231 <a data-nav-title data-no-instant href="/collections/clearance" class="parent-link--true"> 1232 CLEARANCE 1233 </a> 1234 1235 </li> 1236 1237 1238 1239 <li data-mobile-dropdown-rel="about-us" class="sublink" data-meganav-mobile-target="about-us"> 1240 1241 <a data-no-instant href="/#" class="parent-link--true"> 1242 <div class="mobile-menu-item-title" data-nav-title>ABOUT US</div>
1243 <span class="right icon-down-arrow"></span> 1244 </a> 1245 1246 <ul> 1247 1248 1249 <li><a href="https://dermafirmusa.com/pages/our-story">Our Story</a></li> 1250 1251 1252 1253 <li><a href="/blogs/blog">Blog & Skincare Tips</a></li> 1254 1255 1256 1257 <li><a href="/pages/tradeshows">Events & Tradeshows</a></li> 1258 1259 1260 1261 <li><a href="/pages/new-browse-featured-articles">Media Mentions</a></li> 1262 1263 1264 1265 <li><a href="/pages/press-events">Press & Events</a></li> 1266 1267 1268 1269 <li><a href="/pages/press-events">Press Releases</a></li> 1270 1271 1272 </ul> 1273 </li> 1274 1275 1276 1277 <li data-mobile-dropdown-rel="contact-support" class="sublink" data-meganav-mobile-target="contact-support"> 1278 1279 <a data-no-instant href="/#" class="parent-link--true"> 1280 <div class="mobile-menu-item-title" data-nav-title>CONTACT & SUPPORT</div> 1281 <span class="right icon-down-arrow"></span> 1282 </a> 1283 1284 <ul> 1285 1286 1287 <li><a href="/pages/contact-us">Contact Us</a></li> 1288 1289 1290 1291 <li><a href="https://dermafirmusa.com/pages/affiliate-marketing-information">Affiliate Program</a></li> 1292 1293 1294 1295 <li><a href="/pages/testimonials-1">Testimonials</a></li> 1296 1297 1298 1299 <li class="sublink"> 1300 1301 <a data-no-instant href="/policies/terms-of-service" class="parent-link--true"> 1302 Policies <span class="right icon-down-arrow"></span> 1303 </a> 1304 1305 <ul> 1306 1307 <li><a href="/policies/privacy-policy">Privacy Policy</a></li> 1308 1309 <li><a href="/policies/terms-of-service">Terms of Service</a></li> 1310 1311 <li><a href="/pages/legal-notice">Legal Notice</a></li> 1312 1313 <li><a href="/policies/refund-policy">Return & Refund Policy</a></li> 1314 1315 <li><a href="/policies/shipping-policy">Shipping Policy</a></li> 1316 1317 <li><a href="/policies/subscription-policy">Cancellation Policy</a></li> 1318 1319 <li><a href="/policies/contact-information">Contact Information</a></li> 1320 1321 </ul> 1322 </li> 1323 1324 1325 1326 <li><a href="/pages/how-to-apply-promotion-discount-code">How to Apply Promotion Discount Code</a></li> 1327 1328 1329 1330 <li><a href="/pages/troubleshooting-checkout-and-login-issues">Troubleshooting Pricing, Checkout, and Login Issues</a></li> 1331 1332 1333 </ul> 1334 </li> 1335 1336 1337 1338 1339 1340 <template data-nav-parent-template> 1341 <li class="sublink"> 1342 <a href="#" data-no-instant class="parent-link--true"><div class="mobile-menu-item-title" data-nav-title></div><span class="right icon-down-arrow"></span></a> 1343 <ul class="mobile-mega-menu" data-meganav-target-container> 1344 </ul> 1345 </li> 1346 </template> 1347 1348 1349 1350 1351 1352 1353 1354 1355 1356 1357 1358 1359 <li data-no-instant> 1360 <a href="https://account.dermafirmusa.com?locale=en®ion_country=US&buyer_flags=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkZXJtYWZpcm11c2EubXlzaG9waWZ5LmNvbSIsImZsYWdzIjpbXSwiZXhwIjoxNzkyMDg5NjU5LCJuYmYiOjE3OTE0ODQ4NTl9.ZEEOSQyL-gL41UEz0q97Jj-2ESALv3N7ha3k4XeZFlY" id="customer_login_link">Login</a> 1361 </li> 1362 1363 1364 1365 1366 </ul> 1367 </div> 1368 </details> 1369 1370 <a href="/" title="Dermafirm USA" class="mobile_logo logo"> 1371 1372 <img 1373 src="//dermafirmusa.com/cdn/shop/files/Rectangle_94f26067-cbb4-43a7-991f-ad8a8fd66ad3_410x.png?v=1781175320" 1374 alt="Dermafirm USA" 1375 style="object-fit: cover; object-position: 50.0% 50.0%;" 1376 > 1377 1378 </a> 1379 1380 <div class="top-bar--right"> 1381 1382 <a href="/search" class="icon-search dropdown_link" title="Search" data-dropdown-rel="search"></a> 1383 1384 1385 1386 <div class="cart-container"> 1387 <a href="/cart" class="icon-cart mini_cart dropdown_link" title="Cart" data-no-instant> <span class="cart_count">0</span></a> 1388 </div> 1389 1390 </div> 1391 </div> 1392</header> 1393 1394 1395 1396 1397 1398<header 1399 class=" 1400 1401 search-enabled--true 1402 " 1403 data-desktop-header 1404 data-header-feature-image="false" 1405> 1406 <div 1407 class=" 1408 header 1409 header-fixed--true 1410 header-background--solid 1411 " 1412 data-header-is-absolute="" 1413 > 1414 1415 <div class="promo-banner"> 1416 <div class="promo-banner__content"> 1417 <p>Retail customers can shop anytime ⢠Pros log in for wholesale pricing ⢠Free U.S. shipping: retail orders $40+ / pro orders $200+</p> 1418 </div> 1419 <div class="promo-banner__close"></div> 1420 </div> 1421 1422 1423 <div class="top-bar"> 1424 1425 <ul class="social_icons"> 1426 1427 1428 1429 1430 1431 1432 1433 1434 1435 1436 1437 <li><a href="https://www.facebook.com/dermafirmusa/" title="Dermafirm USA on Facebook" rel="me" target="_blank" class="icon-facebook"></a></li> 1438 1439 1440 1441 1442 1443 1444 1445 <li><a href="https://www.instagram.com/dermafirm_usa/" title="Dermafirm USA on Instagram" rel="me" target="_blank" class="icon-instagram"></a></li> 1446 1447 1448 1449 1450 1451 1452 1453 1454 1455 1456 1457 1458 1459 1460 1461 1462 1463 1464 1465 1466 1467 1468 1469 1470 1471 1472 1473 1474 1475 1476 1477 1478 1479 1480 1481 <li><a href="https://www.youtube.com/@dermafirmusa/videos" title="Dermafirm USA on YouTube" rel="me" target="_blank" class="icon-youtube"></a></li> 1482 1483</ul> 1484 1485 1486 1487 <ul class="top-bar__menu menu"> 1488 1489 1490 1491 </ul> 1492 1493 <div class="top-bar--right-menu"> 1494 <ul class="top-bar__menu"> 1495 1496 1497 1498 <li> 1499 <a 1500 href="/account" 1501 class=" 1502 top-bar__login-link 1503 icon-user 1504 " 1505 title="My Account " 1506 > 1507 Login 1508 </a> 1509 </li> 1510 1511 </ul> 1512 1513 1514 <div class="cart-container"> 1515 <a href="/cart" class="icon-cart mini_cart dropdown_link" data-no-instant>
1516 <span class="cart_count">0</span> 1517 </a> 1518 1519 1520 <div class="tos_warning cart_content animated fadeIn"> 1521 <div class="js-empty-cart__message "> 1522 <p class="empty_cart">Your Cart is Empty</p> 1523 </div> 1524 1525 <form action="/cart" 1526 method="post" 1527 class="hidden" 1528 data-total-discount="0" 1529 data-money-format="${{amount}}" 1530 data-shop-currency="USD" 1531 data-shop-name="Dermafirm USA" 1532 data-cart-form="mini-cart"> 1533 <a class="cart_content__continue-shopping secondary_button"> 1534 Continue Shopping 1535 </a> 1536 1537 <ul class="cart_items js-cart_items"> 1538 1539 </ul> 1540 1541 <ul> 1542 <li class="cart_discounts js-cart_discounts sale"> 1543 1544 </li> 1545 1546 <li class="cart_subtotal js-cart_subtotal"> 1547 <span class="right"> 1548 <span class="money"> 1549 1550 1551 1552 $0.00 1553 1554 1555 </span> 1556 </span> 1557 1558 <span>Subtotal</span> 1559 </li> 1560 1561 <li class="cart_savings sale js-cart_savings"> 1562 1563 </li> 1564 1565 <li><p class="cart-message meta">Taxes and <a href="/policies/shipping-policy">shipping</a> calculated at checkout 1566</p> 1567 </li> 1568 1569 <li> 1570 1571 1572 1573 1574 1575 1576 1577 <button type="submit" name="checkout" class="global-button global-button--primary add_to_cart" data-minicart-checkout-button><span class="icon-lock"></span>Checkout</button> 1578 1579 </li> 1580 </ul> 1581 </form> 1582 </div> 1583 1584 </div> 1585 1586 </div> 1587 </div> 1588 1589 <div class="main-nav__wrapper"> 1590 <div class="main-nav menu-position--inline logo-alignment--left logo-position--left search-enabled--true" data-show-dropdown-on-click> 1591 1592 1593 1594 1595 1596 1597 1598 1599 1600 1601 1602 1603 1604 1605 <div class="header__logo logo--image"> 1606 <a href="/" title="Dermafirm USA"> 1607 1608 1609 1610 <img 1611 src="//dermafirmusa.com/cdn/shop/files/Rectangle_94f26067-cbb4-43a7-991f-ad8a8fd66ad3_410x.png?v=1781175320" 1612 class="primary_logo lazyload" 1613 alt="Dermafirm USA" 1614 style="object-fit: cover; object-position: 50.0% 50.0%;" 1615 > 1616 1617 </a> 1618 </div> 1619 1620 1621 <div class="nav nav--combined align_left"> 1622 1623 1624 1625<nav 1626 class="nav-desktop " 1627 data-nav 1628 data-nav-desktop 1629 aria-label="Translation missing: en.navigation.header.main_nav" 1630> 1631 <template data-nav-parent-template> 1632 <li 1633 class=" 1634 nav-desktop__tier-1-item 1635 nav-desktop__tier-1-item--widemenu-parent 1636 " 1637 data-nav-desktop-parent 1638 > 1639 <details data-nav-desktop-details> 1640 <summary 1641 data-href 1642 class=" 1643 nav-desktop__tier-1-link 1644 nav-desktop__tier-1-link--parent 1645 " 1646 data-nav-desktop-link 1647 aria-expanded="false" 1648 1649 aria-controls="nav-tier-2-" 1650 role="button" 1651 > 1652 <span data-nav-title></span> 1653 <span class="icon-down-arrow"></span> 1654 </summary> 1655 <div 1656 class=" 1657 nav-desktop__tier-2 1658 nav-desktop__tier-2--full-width-menu 1659 " 1660 tabindex="-1" 1661 data-nav-desktop-tier-2 1662 data-nav-desktop-submenu 1663 data-nav-desktop-full-width-menu 1664 data-meganav-target-container 1665 > 1666 </details> 1667 </li> 1668 </template> 1669 <ul 1670 class="nav-desktop__tier-1" 1671 data-nav-desktop-tier-1 1672 > 1673 1674 1675 1676 1677 <li 1678 class=" 1679 nav-desktop__tier-1-item 1680 1681 " 1682 1683 data-meganav-desktop-target="new" 1684 > 1685 1686 <a href="/collections/new" 1687 1688 class=" 1689 nav-desktop__tier-1-link 1690 1691 1692 "
1693 data-nav-desktop-link 1694 1695 > 1696 <span data-nav-title>NEW</span> 1697 1698 1699 </a> 1700 1701 1702 1703 </li> 1704 1705 1706 1707 1708 <li 1709 class=" 1710 nav-desktop__tier-1-item 1711 1712 1713 nav-desktop__tier-1-item--dropdown-parent 1714 1715 1716 " 1717 data-nav-desktop-parent 1718 data-meganav-desktop-target="skincare" 1719 > 1720 1721 <details data-nav-desktop-details> 1722 <summary data-href="/collections/all" 1723 1724 class=" 1725 nav-desktop__tier-1-link 1726 nav-desktop__tier-1-link--parent 1727 1728 " 1729 data-nav-desktop-link 1730 1731 aria-expanded="false" 1732 aria-controls="nav-tier-2-2" 1733 role="button" 1734 1735 > 1736 <span data-nav-title>SKINCARE</span> 1737 <span class="icon-down-arrow"></span> 1738 1739 </summary> 1740 1741 1742 1743 1744 <ul 1745 1746 id="nav-tier-2-2" 1747 class=" 1748 nav-desktop__tier-2 1749 1750 1751 nav-desktop__tier-2--dropdown 1752 1753 1754 " 1755 tabindex="-1" 1756 data-nav-desktop-tier-2 1757 data-nav-desktop-submenu 1758 1759 > 1760 1761 1762 1763 1764 <li 1765 class="nav-desktop__tier-2-item" 1766 data-nav-desktop-parent 1767 > 1768 1769 <details data-nav-desktop-details> 1770 <summary data-href="/#" 1771 1772 class=" 1773 nav-desktop__tier-2-link 1774 nav-desktop__tier-2-link--parent 1775 " 1776 data-nav-desktop-link 1777 1778 aria-expanded="false" 1779 aria-controls="nav-tier-3-1" 1780 role="button" 1781 1782 > 1783 <span>By Product Type</span> 1784 <span class="nav-desktop__tier-2-link-icon icon-down-arrow"></span> 1785 1786 </summary> 1787 1788 1789 1790 <ul 1791 id="nav-tier-3-1" 1792 class="nav-desktop__tier-3" 1793 tabindex="-1" 1794 data-nav-desktop-tier-3 1795 data-nav-desktop-submenu 1796 > 1797 1798 <li class="nav-desktop__tier-3-item"> 1799 <a 1800 href="/collections/cleansers" 1801 class="nav-desktop__tier-3-link" 1802 > 1803 <span>Cleansers & Exfoliators</span> 1804 </a> 1805 </li> 1806 1807 <li class="nav-desktop__tier-3-item"> 1808 <a 1809 href="/collections/toners-mists" 1810 class="nav-desktop__tier-3-link" 1811 > 1812 <span>Toners & Mists</span> 1813 </a> 1814 </li> 1815 1816 <li class="nav-desktop__tier-3-item"> 1817 <a 1818 href="/collections/ampoules-essences" 1819 class="nav-desktop__tier-3-link" 1820 > 1821 <span>Serums & Ampoules</span> 1822 </a> 1823 </li> 1824 1825 <li class="nav-desktop__tier-3-item"> 1826 <a 1827 href="/collections/creams" 1828 class="nav-desktop__tier-3-link" 1829 > 1830 <span>Moisturizers & Creams</span> 1831 </a> 1832 </li> 1833 1834 <li class="nav-desktop__tier-3-item"> 1835 <a 1836 href="/collections/sunscreen" 1837 class="nav-desktop__tier-3-link" 1838 >
1839 <span>Sunscreens</span> 1840 </a> 1841 </li> 1842 1843 <li class="nav-desktop__tier-3-item"> 1844 <a 1845 href="/collections/masks" 1846 class="nav-desktop__tier-3-link" 1847 > 1848 <span>Masks & Treatments</span> 1849 </a> 1850 </li> 1851 1852 <li class="nav-desktop__tier-3-item"> 1853 <a 1854 href="/collections/eye-lip-care" 1855 class="nav-desktop__tier-3-link" 1856 > 1857 <span>Eye & Lip Care</span> 1858 </a> 1859 </li> 1860 1861 <li class="nav-desktop__tier-3-item"> 1862 <a 1863 href="/collections/makeup" 1864 class="nav-desktop__tier-3-link" 1865 > 1866 <span>Makeup</span> 1867 </a> 1868 </li> 1869 1870 </ul> 1871 </details> 1872 1873 </li> 1874 1875 1876 1877 <li 1878 class="nav-desktop__tier-2-item" 1879 data-nav-desktop-parent 1880 > 1881 1882 <details data-nav-desktop-details> 1883 <summary data-href="/" 1884 1885 class=" 1886 nav-desktop__tier-2-link 1887 nav-desktop__tier-2-link--parent 1888 " 1889 data-nav-desktop-link 1890 1891 aria-expanded="false" 1892 aria-controls="nav-tier-3-2" 1893 role="button" 1894 1895 > 1896 <span>By Skin Concern</span> 1897 <span class="nav-desktop__tier-2-link-icon icon-down-arrow"></span> 1898 1899 </summary> 1900 1901 1902 1903 <ul 1904 id="nav-tier-3-2" 1905 class="nav-desktop__tier-3" 1906 tabindex="-1" 1907 data-nav-desktop-tier-3 1908 data-nav-desktop-submenu 1909 > 1910 1911 <li class="nav-desktop__tier-3-item"> 1912 <a 1913 href="/collections/anti-aging-wrinkles" 1914 class="nav-desktop__tier-3-link" 1915 > 1916 <span>Anti-Aging & Wrinkles</span> 1917 </a> 1918 </li> 1919 1920 <li class="nav-desktop__tier-3-item"> 1921 <a 1922 href="/collections/acne-blemish-control" 1923 class="nav-desktop__tier-3-link" 1924 > 1925 <span>Acne & Oil Control</span> 1926 </a> 1927 </li> 1928 1929 <li class="nav-desktop__tier-3-item"> 1930 <a 1931 href="/collections/dry-skin" 1932 class="nav-desktop__tier-3-link" 1933 > 1934 <span>Dehydrated & Dry Skin</span> 1935 </a> 1936 </li> 1937 1938 <li class="nav-desktop__tier-3-item"> 1939 <a 1940 href="/collections/sensitive-skin" 1941 class="nav-desktop__tier-3-link" 1942 > 1943 <span>Sensitive & Redness-Prone Skin</span> 1944 </a> 1945 </li> 1946 1947 <li class="nav-desktop__tier-3-item"> 1948 <a 1949 href="/collections/feet-nails" 1950 class="nav-desktop__tier-3-link" 1951 >
1952 <span>Feet & Nails</span> 1953 </a> 1954 </li> 1955 1956 </ul> 1957 </details> 1958 1959 </li> 1960 1961 1962 1963 <li 1964 class="nav-desktop__tier-2-item" 1965 data-nav-desktop-parent 1966 > 1967 1968 <details data-nav-desktop-details> 1969 <summary data-href="/" 1970 1971 class=" 1972 nav-desktop__tier-2-link 1973 nav-desktop__tier-2-link--parent 1974 " 1975 data-nav-desktop-link 1976 1977 aria-expanded="false" 1978 aria-controls="nav-tier-3-3" 1979 role="button" 1980 1981 > 1982 <span>By Skin Type</span> 1983 <span class="nav-desktop__tier-2-link-icon icon-down-arrow"></span> 1984 1985 </summary> 1986 1987 1988 1989 <ul 1990 id="nav-tier-3-3" 1991 class="nav-desktop__tier-3" 1992 tabindex="-1" 1993 data-nav-desktop-tier-3 1994 data-nav-desktop-submenu 1995 > 1996 1997 <li class="nav-desktop__tier-3-item"> 1998 <a 1999 href="/collections/dry-skin" 2000 class="nav-desktop__tier-3-link" 2001 > 2002 <span>Dry Skin</span> 2003 </a> 2004 </li> 2005 2006 <li class="nav-desktop__tier-3-item"> 2007 <a 2008 href="/collections/oily-skin" 2009 class="nav-desktop__tier-3-link" 2010 > 2011 <span>Oily Skin</span> 2012 </a> 2013 </li> 2014 2015 <li class="nav-desktop__tier-3-item"> 2016 <a 2017 href="/collections/combination-skin" 2018 class="nav-desktop__tier-3-link" 2019 > 2020 <span>Combination Skin</span> 2021 </a> 2022 </li> 2023 2024 <li class="nav-desktop__tier-3-item"> 2025 <a 2026 href="/collections/sensitive-skin" 2027 class="nav-desktop__tier-3-link" 2028 > 2029 <span>Sensitive Skin</span> 2030 </a> 2031 </li> 2032 2033 </ul> 2034 </details> 2035 2036 </li> 2037 2038 2039 2040 <li 2041 class="nav-desktop__tier-2-item" 2042 data-nav-desktop-parent 2043 > 2044 2045 <details data-nav-desktop-details> 2046 <summary data-href="/collections/at-home-skincare-devices" 2047 2048 class=" 2049 nav-desktop__tier-2-link 2050 nav-desktop__tier-2-link--parent 2051 " 2052 data-nav-desktop-link 2053 2054 aria-expanded="false" 2055 aria-controls="nav-tier-3-4" 2056 role="button" 2057 2058 > 2059 <span>Skincare Devices</span> 2060 <span class="nav-desktop__tier-2-link-icon icon-down-arrow"></span> 2061 2062 </summary> 2063 2064 2065 2066 <ul 2067 id="nav-tier-3-4" 2068 class="nav-desktop__tier-3" 2069 tabindex="-1" 2070 data-nav-desktop-tier-3 2071 data-nav-desktop-submenu 2072 > 2073 2074 <li class="nav-desktop__tier-3-item"> 2075 <a 2076 href="/collections/at-home-skincare-devices" 2077 class="nav-desktop__tier-3-link" 2078 >
2079 <span>At-Home Skin Care Devices</span> 2080 </a> 2081 </li> 2082 2083 <li class="nav-desktop__tier-3-item"> 2084 <a 2085 href="/collections/at-home-scalp-hair-devices" 2086 class="nav-desktop__tier-3-link" 2087 > 2088 <span>At-Home Hair & Scalp Devices</span> 2089 </a> 2090 </li> 2091 2092 <li class="nav-desktop__tier-3-item"> 2093 <a 2094 href="/collections/bundle" 2095 class="nav-desktop__tier-3-link" 2096 > 2097 <span>Bundle</span> 2098 </a> 2099 </li> 2100 2101 <li class="nav-desktop__tier-3-item"> 2102 <a 2103 href="/collections/clearance" 2104 class="nav-desktop__tier-3-link" 2105 > 2106 <span>Clearance</span> 2107 </a> 2108 </li> 2109 2110 </ul> 2111 </details> 2112 2113 </li> 2114 2115 2116 2117 <li 2118 class="nav-desktop__tier-2-item" 2119 2120 > 2121 2122 <a href="/collections/bundle" 2123 2124 class=" 2125 nav-desktop__tier-2-link 2126 2127 " 2128 data-nav-desktop-link 2129 2130 > 2131 <span>Bundles</span> 2132 2133 2134 </a> 2135 2136 2137 2138 </li> 2139 2140 2141 2142 </ul> 2143 2144 </details> 2145 2146 </li> 2147 2148 2149 2150 2151 <li 2152 class=" 2153 nav-desktop__tier-1-item 2154 2155 2156 nav-desktop__tier-1-item--dropdown-parent 2157 2158 2159 " 2160 data-nav-desktop-parent 2161 data-meganav-desktop-target="hair-scalp-care" 2162 > 2163 2164 <details data-nav-desktop-details> 2165 <summary data-href="/collections/hair" 2166 2167 class=" 2168 nav-desktop__tier-1-link 2169 nav-desktop__tier-1-link--parent 2170 2171 " 2172 data-nav-desktop-link 2173 2174 aria-expanded="false" 2175 aria-controls="nav-tier-2-3" 2176 role="button" 2177 2178 > 2179 <span data-nav-title>HAIR & SCALP CARE</span> 2180 <span class="icon-down-arrow"></span> 2181 2182 </summary> 2183 2184 2185 2186 2187 <ul 2188 2189 id="nav-tier-2-3" 2190 class=" 2191 nav-desktop__tier-2 2192 2193 2194 nav-desktop__tier-2--dropdown 2195 2196 2197 " 2198 tabindex="-1" 2199 data-nav-desktop-tier-2 2200 data-nav-desktop-submenu 2201 2202 > 2203 2204 2205 2206 2207 <li 2208 class="nav-desktop__tier-2-item" 2209 2210 > 2211 2212 <a href="/collections/hair-loss-for-men" 2213 2214 class=" 2215 nav-desktop__tier-2-link 2216 2217 " 2218 data-nav-desktop-link 2219 2220 > 2221 <span>For Men</span> 2222 2223 2224 </a> 2225 2226 2227 2228 </li> 2229 2230 2231 2232 <li 2233 class="nav-desktop__tier-2-item" 2234 2235 > 2236 2237 <a href="/collections/hair-loss-for-women" 2238 2239 class=" 2240 nav-desktop__tier-2-link 2241 2242 "
2243 data-nav-desktop-link 2244 2245 > 2246 <span>For Women</span> 2247 2248 2249 </a> 2250 2251 2252 2253 </li> 2254 2255 2256 2257 <li 2258 class="nav-desktop__tier-2-item" 2259 2260 > 2261 2262 <a href="/collections/hair-loss-for-unisex" 2263 2264 class=" 2265 nav-desktop__tier-2-link 2266 2267 " 2268 data-nav-desktop-link 2269 2270 > 2271 <span>Unisex</span> 2272 2273 2274 </a> 2275 2276 2277 2278 </li> 2279 2280 2281 2282 <li 2283 class="nav-desktop__tier-2-item" 2284 2285 > 2286 2287 <a href="/" 2288 2289 class=" 2290 nav-desktop__tier-2-link 2291 2292 " 2293 data-nav-desktop-link 2294 2295 > 2296 <span>Bundles (Coming Soon)</span> 2297 2298 2299 </a> 2300 2301 2302 2303 </li> 2304 2305 2306 2307 </ul> 2308 2309 </details> 2310 2311 </li> 2312 2313 2314 2315 2316 <li 2317 class=" 2318 nav-desktop__tier-1-item 2319 2320 2321 nav-desktop__tier-1-item--dropdown-parent 2322 2323 2324 " 2325 data-nav-desktop-parent 2326 data-meganav-desktop-target="wellness" 2327 > 2328 2329 <details data-nav-desktop-details> 2330 <summary data-href="/collections/wellness" 2331 2332 class=" 2333 nav-desktop__tier-1-link 2334 nav-desktop__tier-1-link--parent 2335 2336 " 2337 data-nav-desktop-link 2338 2339 aria-expanded="false" 2340 aria-controls="nav-tier-2-4" 2341 role="button" 2342 2343 > 2344 <span data-nav-title>WELLNESS</span> 2345 <span class="icon-down-arrow"></span> 2346 2347 </summary> 2348 2349 2350 2351 2352 <ul 2353 2354 id="nav-tier-2-4" 2355 class=" 2356 nav-desktop__tier-2 2357 2358 2359 nav-desktop__tier-2--dropdown 2360 2361 2362 " 2363 tabindex="-1" 2364 data-nav-desktop-tier-2 2365 data-nav-desktop-submenu 2366 2367 > 2368 2369 2370 2371 2372 <li 2373 class="nav-desktop__tier-2-item" 2374 2375 > 2376 2377 <a href="/collections/wellness-supplements" 2378 2379 class=" 2380 nav-desktop__tier-2-link 2381 2382 " 2383 data-nav-desktop-link 2384 2385 > 2386 <span>Wellness Supplements</span> 2387 2388 2389 </a> 2390 2391 2392 2393 </li> 2394 2395 2396 2397 <li 2398 class="nav-desktop__tier-2-item" 2399 2400 > 2401 2402 <a href="/collections/wellness-devices" 2403 2404 class=" 2405 nav-desktop__tier-2-link 2406 2407 " 2408 data-nav-desktop-link 2409 2410 > 2411 <span>Wellness Devices</span> 2412 2413 2414 </a> 2415 2416 2417 2418 </li> 2419 2420 2421 2422 <li 2423 class="nav-desktop__tier-2-item" 2424 2425 > 2426 2427 <a href="/pages/premium-peptide-programs" 2428 2429 class=" 2430 nav-desktop__tier-2-link 2431 2432 "
2433 data-nav-desktop-link 2434 2435 > 2436 <span>Premium Peptide Programs</span> 2437 2438 2439 </a> 2440 2441 2442 2443 </li> 2444 2445 2446 2447 </ul> 2448 2449 </details> 2450 2451 </li> 2452 2453 2454 2455 2456 <li 2457 class=" 2458 nav-desktop__tier-1-item 2459 2460 2461 nav-desktop__tier-1-item--dropdown-parent 2462 2463 2464 " 2465 data-nav-desktop-parent 2466 data-meganav-desktop-target="professionals" 2467 > 2468 2469 <details data-nav-desktop-details> 2470 <summary data-href="/collections/professional-1" 2471 2472 class=" 2473 nav-desktop__tier-1-link 2474 nav-desktop__tier-1-link--parent 2475 2476 " 2477 data-nav-desktop-link 2478 2479 aria-expanded="false" 2480 aria-controls="nav-tier-2-5" 2481 role="button" 2482 2483 > 2484 <span data-nav-title>PROFESSIONALS</span> 2485 <span class="icon-down-arrow"></span> 2486 2487 </summary> 2488 2489 2490 2491 2492 <ul 2493 2494 id="nav-tier-2-5" 2495 class=" 2496 nav-desktop__tier-2 2497 2498 2499 nav-desktop__tier-2--dropdown 2500 2501 2502 " 2503 tabindex="-1" 2504 data-nav-desktop-tier-2 2505 data-nav-desktop-submenu 2506 2507 > 2508 2509 2510 2511 2512 <li 2513 class="nav-desktop__tier-2-item" 2514 2515 > 2516 2517 <a href="/pages/advanced-registration" 2518 2519 class=" 2520 nav-desktop__tier-2-link 2521 2522 " 2523 data-nav-desktop-link 2524 2525 > 2526 <span>Professional Account Registration</span> 2527 2528 2529 </a> 2530 2531 2532 2533 </li> 2534 2535 2536 2537 <li 2538 class="nav-desktop__tier-2-item" 2539 2540 > 2541 2542 <a href="/pages/professional-zoom-webinars" 2543 2544 class=" 2545 nav-desktop__tier-2-link 2546 2547 " 2548 data-nav-desktop-link 2549 2550 > 2551 <span>Professional Webinars</span> 2552 2553 2554 </a> 2555 2556 2557 2558 </li> 2559 2560 2561 2562 <li 2563 class="nav-desktop__tier-2-item" 2564 2565 > 2566 2567 <a href="/pages/premium-peptide-programs" 2568 2569 class=" 2570 nav-desktop__tier-2-link 2571 2572 " 2573 data-nav-desktop-link 2574 2575 > 2576 <span>Premium Peptide Programs</span> 2577 2578 2579 </a> 2580 2581 2582 2583 </li> 2584 2585 2586 2587 <li 2588 class="nav-desktop__tier-2-item" 2589 2590 > 2591 2592 <a href="/pages/professional-spicule-treatments" 2593 2594 class=" 2595 nav-desktop__tier-2-link 2596 2597 " 2598 data-nav-desktop-link 2599 2600 > 2601 <span>Professional - Spicule Treatments</span> 2602 2603 2604 </a> 2605 2606 2607 2608 </li> 2609 2610 2611 2612 <li 2613 class="nav-desktop__tier-2-item" 2614 data-nav-desktop-parent 2615 > 2616 2617 <details data-nav-desktop-details> 2618 <summary data-href="/#" 2619 2620 class=" 2621 nav-desktop__tier-2-link 2622 nav-desktop__tier-2-link--parent 2623 "
2624 data-nav-desktop-link 2625 2626 aria-expanded="false" 2627 aria-controls="nav-tier-3-5" 2628 role="button" 2629 2630 > 2631 <span>Professional Skincare</span> 2632 <span class="nav-desktop__tier-2-link-icon icon-down-arrow"></span> 2633 2634 </summary> 2635 2636 2637 2638 <ul 2639 id="nav-tier-3-5" 2640 class="nav-desktop__tier-3" 2641 tabindex="-1" 2642 data-nav-desktop-tier-3 2643 data-nav-desktop-submenu 2644 > 2645 2646 <li class="nav-desktop__tier-3-item"> 2647 <a 2648 href="/collections/pro-medical-grade-skincare" 2649 class="nav-desktop__tier-3-link" 2650 > 2651 <span>Medical-Grade Skincare</span> 2652 </a> 2653 </li> 2654 2655 <li class="nav-desktop__tier-3-item"> 2656 <a 2657 href="/collections/clinical-serums-treatments" 2658 class="nav-desktop__tier-3-link" 2659 > 2660 <span>Clinical Serums & Treatments</span> 2661 </a> 2662 </li> 2663 2664 <li class="nav-desktop__tier-3-item"> 2665 <a 2666 href="/collections/backbar-essentials" 2667 class="nav-desktop__tier-3-link" 2668 > 2669 <span>BackBar Essentials</span> 2670 </a> 2671 </li> 2672 2673 </ul> 2674 </details> 2675 2676 </li> 2677 2678 2679 2680 <li 2681 class="nav-desktop__tier-2-item" 2682 data-nav-desktop-parent 2683 > 2684 2685 <details data-nav-desktop-details> 2686 <summary data-href="/collections/pro-hair" 2687 2688 class=" 2689 nav-desktop__tier-2-link 2690 nav-desktop__tier-2-link--parent 2691 " 2692 data-nav-desktop-link 2693 2694 aria-expanded="false" 2695 aria-controls="nav-tier-3-6" 2696 role="button" 2697 2698 > 2699 <span>Professional Hair & Scalp</span> 2700 <span class="nav-desktop__tier-2-link-icon icon-down-arrow"></span> 2701 2702 </summary> 2703 2704 2705 2706 <ul 2707 id="nav-tier-3-6" 2708 class="nav-desktop__tier-3" 2709 tabindex="-1" 2710 data-nav-desktop-tier-3 2711 data-nav-desktop-submenu 2712 > 2713 2714 <li class="nav-desktop__tier-3-item"> 2715 <a 2716 href="/collections/pro-medical-grade-haircare" 2717 class="nav-desktop__tier-3-link" 2718 > 2719 <span>Medical-Grade Haircare</span> 2720 </a> 2721 </li> 2722 2723 <li class="nav-desktop__tier-3-item"> 2724 <a 2725 href="/" 2726 class="nav-desktop__tier-3-link" 2727 > 2728 <span>Professional Package</span> 2729 </a> 2730 </li> 2731 2732 </ul> 2733 </details> 2734 2735 </li> 2736 2737 2738 2739 <li 2740 class="nav-desktop__tier-2-item" 2741 data-nav-desktop-parent 2742 > 2743 2744 <details data-nav-desktop-details> 2745 <summary data-href="/collections/pro-devices" 2746 2747 class=" 2748 nav-desktop__tier-2-link 2749 nav-desktop__tier-2-link--parent 2750 "
2751 data-nav-desktop-link 2752 2753 aria-expanded="false" 2754 aria-controls="nav-tier-3-7" 2755 role="button" 2756 2757 > 2758 <span>Professional Devices</span> 2759 <span class="nav-desktop__tier-2-link-icon icon-down-arrow"></span> 2760 2761 </summary> 2762 2763 2764 2765 <ul 2766 id="nav-tier-3-7" 2767 class="nav-desktop__tier-3" 2768 tabindex="-1" 2769 data-nav-desktop-tier-3 2770 data-nav-desktop-submenu 2771 > 2772 2773 <li class="nav-desktop__tier-3-item"> 2774 <a 2775 href="/collections/pro-skincare-devices" 2776 class="nav-desktop__tier-3-link" 2777 > 2778 <span>Skincare Devices</span> 2779 </a> 2780 </li> 2781 2782 <li class="nav-desktop__tier-3-item"> 2783 <a 2784 href="/collections/pro-microneedling-invasive-devices" 2785 class="nav-desktop__tier-3-link" 2786 > 2787 <span>Microneedling & Invasive Devices</span> 2788 </a> 2789 </li> 2790 2791 <li class="nav-desktop__tier-3-item"> 2792 <a 2793 href="/collections/pro-needle-free-non-invasive-devices" 2794 class="nav-desktop__tier-3-link" 2795 > 2796 <span>Needle-Free & Non-Invasive Devices</span> 2797 </a> 2798 </li> 2799 2800 <li class="nav-desktop__tier-3-item"> 2801 <a 2802 href="/collections/pro-portable-devices" 2803 class="nav-desktop__tier-3-link" 2804 > 2805 <span>Portable Devices</span> 2806 </a> 2807 </li> 2808 2809 <li class="nav-desktop__tier-3-item"> 2810 <a 2811 href="/collections/pro-haircare-devices" 2812 class="nav-desktop__tier-3-link" 2813 > 2814 <span>Haircare Devices</span> 2815 </a> 2816 </li> 2817 2818 </ul> 2819 </details> 2820 2821 </li> 2822 2823 2824 2825 <li 2826 class="nav-desktop__tier-2-item" 2827 data-nav-desktop-parent 2828 > 2829 2830 <details data-nav-desktop-details> 2831 <summary data-href="/pages/new-browse-featured-articles" 2832 2833 class=" 2834 nav-desktop__tier-2-link 2835 nav-desktop__tier-2-link--parent 2836 " 2837 data-nav-desktop-link 2838 2839 aria-expanded="false" 2840 aria-controls="nav-tier-3-8" 2841 role="button" 2842 2843 > 2844 <span>Training & Protocols</span> 2845 <span class="nav-desktop__tier-2-link-icon icon-down-arrow"></span> 2846 2847 </summary> 2848 2849 2850 2851 <ul 2852 id="nav-tier-3-8" 2853 class="nav-desktop__tier-3" 2854 tabindex="-1" 2855 data-nav-desktop-tier-3 2856 data-nav-desktop-submenu 2857 > 2858 2859 <li class="nav-desktop__tier-3-item"> 2860 <a 2861 href="/pages/professional-product-videos" 2862 class="nav-desktop__tier-3-link" 2863 >
2864 <span>Product Training Videos</span> 2865 </a> 2866 </li> 2867 2868 <li class="nav-desktop__tier-3-item"> 2869 <a 2870 href="/pages/new-browse-featured-articles" 2871 class="nav-desktop__tier-3-link" 2872 > 2873 <span>Training Documents & Articles</span> 2874 </a> 2875 </li> 2876 2877 <li class="nav-desktop__tier-3-item"> 2878 <a 2879 href="/pages/professional-product-protocols" 2880 class="nav-desktop__tier-3-link" 2881 > 2882 <span>Protocols</span> 2883 </a> 2884 </li> 2885 2886 </ul> 2887 </details> 2888 2889 </li> 2890 2891 2892 2893 <li 2894 class="nav-desktop__tier-2-item" 2895 2896 > 2897 2898 <a href="https://heyzine.com/flip-book/2051db2b60.html#page/1" 2899 2900 class=" 2901 nav-desktop__tier-2-link 2902 2903 " 2904 data-nav-desktop-link 2905 2906 > 2907 <span>Catalogs</span> 2908 2909 2910 </a> 2911 2912 2913 2914 </li> 2915 2916 2917 2918 <li 2919 class="nav-desktop__tier-2-item" 2920 2921 > 2922 2923 <a href="/collections/professional-bundle" 2924 2925 class=" 2926 nav-desktop__tier-2-link 2927 2928 " 2929 data-nav-desktop-link 2930 2931 > 2932 <span>Professional Bundles</span> 2933 2934 2935 </a> 2936 2937 2938 2939 </li> 2940 2941 2942 2943 <li 2944 class="nav-desktop__tier-2-item" 2945 2946 > 2947 2948 <a href="/collections/pro-sale-items" 2949 2950 class=" 2951 nav-desktop__tier-2-link 2952 2953 " 2954 data-nav-desktop-link 2955 2956 > 2957 <span>Professional Sale</span> 2958 2959 2960 </a> 2961 2962 2963 2964 </li> 2965 2966 2967 2968 </ul> 2969 2970 </details> 2971 2972 </li> 2973 2974 2975 2976 2977 <li 2978 class=" 2979 nav-desktop__tier-1-item 2980 2981 " 2982 2983 data-meganav-desktop-target="clearance" 2984 > 2985 2986 <a href="/collections/clearance" 2987 2988 class=" 2989 nav-desktop__tier-1-link 2990 2991 2992 " 2993 data-nav-desktop-link 2994 2995 > 2996 <span data-nav-title>CLEARANCE</span> 2997 2998 2999 </a> 3000 3001 3002 3003 </li> 3004 3005 3006 3007 3008 <li 3009 class=" 3010 nav-desktop__tier-1-item 3011 3012 3013 nav-desktop__tier-1-item--dropdown-parent 3014 3015 3016 " 3017 data-nav-desktop-parent 3018 data-meganav-desktop-target="about-us" 3019 > 3020 3021 <details data-nav-desktop-details> 3022 <summary data-href="/#" 3023 3024 class=" 3025 nav-desktop__tier-1-link 3026 nav-desktop__tier-1-link--parent 3027 3028 " 3029 data-nav-desktop-link 3030 3031 aria-expanded="false" 3032 aria-controls="nav-tier-2-7" 3033 role="button" 3034 3035 >
3036 <span data-nav-title>ABOUT US</span> 3037 <span class="icon-down-arrow"></span> 3038 3039 </summary> 3040 3041 3042 3043 3044 <ul 3045 3046 id="nav-tier-2-7" 3047 class=" 3048 nav-desktop__tier-2 3049 3050 3051 nav-desktop__tier-2--dropdown 3052 3053 3054 " 3055 tabindex="-1" 3056 data-nav-desktop-tier-2 3057 data-nav-desktop-submenu 3058 3059 > 3060 3061 3062 3063 3064 <li 3065 class="nav-desktop__tier-2-item" 3066 3067 > 3068 3069 <a href="https://dermafirmusa.com/pages/our-story" 3070 3071 class=" 3072 nav-desktop__tier-2-link 3073 3074 " 3075 data-nav-desktop-link 3076 3077 > 3078 <span>Our Story</span> 3079 3080 3081 </a> 3082 3083 3084 3085 </li> 3086 3087 3088 3089 <li 3090 class="nav-desktop__tier-2-item" 3091 3092 > 3093 3094 <a href="/blogs/blog" 3095 3096 class=" 3097 nav-desktop__tier-2-link 3098 3099 " 3100 data-nav-desktop-link 3101 3102 > 3103 <span>Blog & Skincare Tips</span> 3104 3105 3106 </a> 3107 3108 3109 3110 </li> 3111 3112 3113 3114 <li 3115 class="nav-desktop__tier-2-item" 3116 3117 > 3118 3119 <a href="/pages/tradeshows" 3120 3121 class=" 3122 nav-desktop__tier-2-link 3123 3124 " 3125 data-nav-desktop-link 3126 3127 > 3128 <span>Events & Tradeshows</span> 3129 3130 3131 </a> 3132 3133 3134 3135 </li> 3136 3137 3138 3139 <li 3140 class="nav-desktop__tier-2-item" 3141 3142 > 3143 3144 <a href="/pages/new-browse-featured-articles" 3145 3146 class=" 3147 nav-desktop__tier-2-link 3148 3149 " 3150 data-nav-desktop-link 3151 3152 > 3153 <span>Media Mentions</span> 3154 3155 3156 </a> 3157 3158 3159 3160 </li> 3161 3162 3163 3164 <li 3165 class="nav-desktop__tier-2-item" 3166 3167 > 3168 3169 <a href="/pages/press-events" 3170 3171 class=" 3172 nav-desktop__tier-2-link 3173 3174 " 3175 data-nav-desktop-link 3176 3177 > 3178 <span>Press & Events</span> 3179 3180 3181 </a> 3182 3183 3184 3185 </li> 3186 3187 3188 3189 <li 3190 class="nav-desktop__tier-2-item" 3191 3192 > 3193 3194 <a href="/pages/press-events" 3195 3196 class=" 3197 nav-desktop__tier-2-link 3198 3199 " 3200 data-nav-desktop-link 3201 3202 >
3203 <span>Press Releases</span> 3204 3205 3206 </a> 3207 3208 3209 3210 </li> 3211 3212 3213 3214 </ul> 3215 3216 </details> 3217 3218 </li> 3219 3220 3221 3222 3223 <li 3224 class=" 3225 nav-desktop__tier-1-item 3226 3227 3228 nav-desktop__tier-1-item--dropdown-parent 3229 3230 3231 " 3232 data-nav-desktop-parent 3233 data-meganav-desktop-target="contact-support" 3234 > 3235 3236 <details data-nav-desktop-details> 3237 <summary data-href="/#" 3238 3239 class=" 3240 nav-desktop__tier-1-link 3241 nav-desktop__tier-1-link--parent 3242 3243 " 3244 data-nav-desktop-link 3245 3246 aria-expanded="false" 3247 aria-controls="nav-tier-2-8" 3248 role="button" 3249 3250 > 3251 <span data-nav-title>CONTACT & SUPPORT</span> 3252 <span class="icon-down-arrow"></span> 3253 3254 </summary> 3255 3256 3257 3258 3259 <ul 3260 3261 id="nav-tier-2-8" 3262 class=" 3263 nav-desktop__tier-2 3264 3265 3266 nav-desktop__tier-2--dropdown 3267 3268 3269 " 3270 tabindex="-1" 3271 data-nav-desktop-tier-2 3272 data-nav-desktop-submenu 3273 3274 > 3275 3276 3277 3278 3279 <li 3280 class="nav-desktop__tier-2-item" 3281 3282 > 3283 3284 <a href="/pages/contact-us" 3285 3286 class=" 3287 nav-desktop__tier-2-link 3288 3289 " 3290 data-nav-desktop-link 3291 3292 > 3293 <span>Contact Us</span> 3294 3295 3296 </a> 3297 3298 3299 3300 </li> 3301 3302 3303 3304 <li 3305 class="nav-desktop__tier-2-item" 3306 3307 > 3308 3309 <a href="https://dermafirmusa.com/pages/affiliate-marketing-information" 3310 3311 class=" 3312 nav-desktop__tier-2-link 3313 3314 " 3315 data-nav-desktop-link 3316 3317 > 3318 <span>Affiliate Program</span> 3319 3320 3321 </a> 3322 3323 3324 3325 </li> 3326 3327 3328 3329 <li 3330 class="nav-desktop__tier-2-item" 3331 3332 > 3333 3334 <a href="/pages/testimonials-1" 3335 3336 class=" 3337 nav-desktop__tier-2-link 3338 3339 " 3340 data-nav-desktop-link 3341 3342 > 3343 <span>Testimonials</span> 3344 3345 3346 </a> 3347 3348 3349 3350 </li> 3351 3352 3353 3354 <li 3355 class="nav-desktop__tier-2-item" 3356 data-nav-desktop-parent 3357 > 3358 3359 <details data-nav-desktop-details> 3360 <summary data-href="/policies/terms-of-service" 3361 3362 class=" 3363 nav-desktop__tier-2-link 3364 nav-desktop__tier-2-link--parent 3365 " 3366 data-nav-desktop-link 3367 3368 aria-expanded="false" 3369 aria-controls="nav-tier-3-4" 3370 role="button" 3371 3372 >
3373 <span>Policies</span> 3374 <span class="nav-desktop__tier-2-link-icon icon-down-arrow"></span> 3375 3376 </summary> 3377 3378 3379 3380 <ul 3381 id="nav-tier-3-4" 3382 class="nav-desktop__tier-3" 3383 tabindex="-1" 3384 data-nav-desktop-tier-3 3385 data-nav-desktop-submenu 3386 > 3387 3388 <li class="nav-desktop__tier-3-item"> 3389 <a 3390 href="/policies/privacy-policy" 3391 class="nav-desktop__tier-3-link" 3392 > 3393 <span>Privacy Policy</span> 3394 </a> 3395 </li> 3396 3397 <li class="nav-desktop__tier-3-item"> 3398 <a 3399 href="/policies/terms-of-service" 3400 class="nav-desktop__tier-3-link" 3401 > 3402 <span>Terms of Service</span> 3403 </a> 3404 </li> 3405 3406 <li class="nav-desktop__tier-3-item"> 3407 <a 3408 href="/pages/legal-notice" 3409 class="nav-desktop__tier-3-link" 3410 > 3411 <span>Legal Notice</span> 3412 </a> 3413 </li> 3414 3415 <li class="nav-desktop__tier-3-item"> 3416 <a 3417 href="/policies/refund-policy" 3418 class="nav-desktop__tier-3-link" 3419 > 3420 <span>Return & Refund Policy</span> 3421 </a> 3422 </li> 3423 3424 <li class="nav-desktop__tier-3-item"> 3425 <a 3426 href="/policies/shipping-policy" 3427 class="nav-desktop__tier-3-link" 3428 > 3429 <span>Shipping Policy</span> 3430 </a> 3431 </li> 3432 3433 <li class="nav-desktop__tier-3-item"> 3434 <a 3435 href="/policies/subscription-policy" 3436 class="nav-desktop__tier-3-link" 3437 > 3438 <span>Cancellation Policy</span> 3439 </a> 3440 </li> 3441 3442 <li class="nav-desktop__tier-3-item"> 3443 <a 3444 href="/policies/contact-information" 3445 class="nav-desktop__tier-3-link" 3446 > 3447 <span>Contact Information</span> 3448 </a> 3449 </li> 3450 3451 </ul> 3452 </details> 3453 3454 </li> 3455 3456 3457 3458 <li 3459 class="nav-desktop__tier-2-item" 3460 3461 > 3462 3463 <a href="/pages/how-to-apply-promotion-discount-code" 3464 3465 class=" 3466 nav-desktop__tier-2-link 3467 3468 " 3469 data-nav-desktop-link 3470 3471 > 3472 <span>How to Apply Promotion Discount Code</span> 3473 3474 3475 </a> 3476 3477 3478 3479 </li> 3480 3481 3482 3483 <li 3484 class="nav-desktop__tier-2-item" 3485 3486 > 3487 3488 <a href="/pages/troubleshooting-checkout-and-login-issues" 3489 3490 class=" 3491 nav-desktop__tier-2-link 3492 3493 "
3494 data-nav-desktop-link 3495 3496 > 3497 <span>Troubleshooting Pricing, Checkout, and Login Issues</span> 3498 3499 3500 </a> 3501 3502 3503 3504 </li> 3505 3506 3507 3508 </ul> 3509 3510 </details> 3511 3512 </li> 3513 3514 </ul> 3515</nav> 3516 3517 3518 3519 3520 3521<nav 3522 class="nav-desktop " 3523 data-nav 3524 data-nav-desktop 3525 aria-label="Translation missing: en.navigation.header.main_nav" 3526> 3527 <template data-nav-parent-template> 3528 <li 3529 class=" 3530 nav-desktop__tier-1-item 3531 nav-desktop__tier-1-item--widemenu-parent 3532 " 3533 data-nav-desktop-parent 3534 > 3535 <details data-nav-desktop-details> 3536 <summary 3537 data-href 3538 class=" 3539 nav-desktop__tier-1-link 3540 nav-desktop__tier-1-link--parent 3541 " 3542 data-nav-desktop-link 3543 aria-expanded="false" 3544 3545 aria-controls="nav-tier-2-" 3546 role="button" 3547 > 3548 <span data-nav-title></span> 3549 <span class="icon-down-arrow"></span> 3550 </summary> 3551 <div 3552 class=" 3553 nav-desktop__tier-2 3554 nav-desktop__tier-2--full-width-menu 3555 " 3556 tabindex="-1" 3557 data-nav-desktop-tier-2 3558 data-nav-desktop-submenu 3559 data-nav-desktop-full-width-menu 3560 data-meganav-target-container 3561 > 3562 </details> 3563 </li> 3564 </template> 3565 <ul 3566 class="nav-desktop__tier-1" 3567 data-nav-desktop-tier-1 3568 > 3569 3570 </ul> 3571</nav> 3572 3573 3574 </div> 3575 3576 3577 3578 <div class="search-container"> 3579 3580 3581 3582 3583<div class="search-form-container"> 3584 <form 3585 class=" 3586 search-form 3587 search-form--header 3588 " 3589 action="/search" 3590 data-autocomplete-true 3591 > 3592 <div class="search-form__input-wrapper"> 3593 <input 3594 class="search-form__input" 3595 type="text" 3596 name="q" 3597 placeholder="Search..." 3598 aria-label="Search..." 3599 value="" 3600 autocorrect="off" 3601 autocomplete="off" 3602 autocapitalize="off" 3603 spellcheck="false" 3604 data-search-input 3605 > 3606 3607 3608 3609 <button 3610 class=" 3611 search-form__submit-button 3612 global-button 3613 " 3614 type="submit" 3615 aria-label="Search" 3616 > 3617 <span class="icon-search"></span> 3618 </button> 3619 </div> 3620 3621 3622 <div 3623 class="predictive-search" 3624 data-predictive-search 3625 data-loading="false" 3626 > 3627 3628<svg 3629 class="loading-icon predictive-search__loading-state-spinner" 3630 width="24" 3631 height="24" 3632 viewBox="0 0 24 24" 3633 xmlns="http://www.w3.org/2000/svg" 3634 3635> 3636 <path d="M12,1A11,11,0,1,0,23,12,11,11,0,0,0,12,1Zm0,19a8,8,0,1,1,8-8A8,8,0,0,1,12,20Z"/> 3637 <path d="M10.14,1.16a11,11,0,0,0-9,8.92A1.59,1.59,0,0,0,2.46,12,1.52,1.52,0,0,0,4.11,10.7a8,8,0,0,1,6.66-6.61A1.42,1.42,0,0,0,12,2.69h0A1.57,1.57,0,0,0,10.14,1.16Z"/> 3638</svg> 3639<div class="predictive-search__results" data-predictive-search-results></div> 3640 </div> 3641 3642 </form> 3643 3644 3645</div> 3646 3647 3648 <div class="search-link"> 3649 <a 3650 class=" 3651 icon-search 3652 dropdown_link 3653 " 3654 href="/search" 3655 title="Search" 3656 data-dropdown-rel="search" 3657 > 3658 </a> 3659 </div> 3660 </div> 3661 3662 3663 3664 3665 </div> 3666 </div> 3667 </div> 3668</header> 3669 3670
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3683 3684 3685<style> 3686 div.header__logo, 3687 div.header__logo img, 3688 div.header__logo span, 3689 .sticky_nav .menu-position--block .header__logo { 3690 max-width: 105px; 3691 } 3692</style> 3693 3694</div><div id="shopify-section-sections--23927268901110__mega_menu_1" class="shopify-section shopify-section-group-header-group shopify-section--mega-menu">
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3700 3701 3702 3703 3704 3705</div> 3706<!-- END sections: header-group --> 3707 </div> 3708 3709 <div style="--background-color: #ffffff"> 3710 3711 3712 3713 </div> 3714 3715 <div class="section-wrapper"> 3716 3717<!--GEM_HEADER--> 3718 3719 3720<link rel="stylesheet" type="text/css" href="https://assets.gemcommerce.com/v6/libs/css/fontawesome-4.6.3.1.min.css" class="gf-style"> 3721<link data-instant-track rel="stylesheet" type="text/css" href="https://assets.gemcommerce.com/v6/files/vendor.css?refresh=1" class="gf-style" /> 3722<link data-instant-track rel="stylesheet" type="text/css" href="//dermafirmusa.com/cdn/shop/t/90/assets/gem-page-123528544502.css?v=135938702956060705391790353082" class="gf_page_style"> 3723<link data-instant-track class="gf_fonts" data-fonts="Poppins" href="//fonts.googleapis.com/css2?family=Poppins:ital,wght@0,100;0,200;0,300;0,400;0,500;0,600;0,700;0,800;0,900;1,100;1,200;1,300;1,400;1,500;1,600;1,700;1,800;1,900" rel="stylesheet" type="text/css" /> 3724<link data-instant-track class="gf_fonts" data-fonts="Lato" href="//fonts.googleapis.com/css2?family=Lato:ital,wght@0,100;0,200;0,300;0,400;0,500;0,600;0,700;0,800;0,900;1,100;1,200;1,300;1,400;1,500;1,600;1,700;1,800;1,900" rel="stylesheet" type="text/css" /> 3725<!--GEM_HEADER_END--> 3726<!--Gem_Page_Main_Editor--><div class="clearfix"></div><div class="gryffeditor"><div data-label="Row" data-key="row" data-atomgroup="row" id="r-1758856755748" class="gf_row" data-icon="gpicon-row" data-id="1758856755748"><div class="gf_column gf_col-lg-12 gf_col-md-12 gf_col-sm-12 gf_col-xs-12" id="c-1758829739433" data-id="1758829739433"><div data-label="Heading" data-key="heading" data-atomgroup="element" id="e-1758856755739" class="element-wrap" data-icon="gpicon-heading" data-ver="2" data-id="1758856755739"><div class="elm text-edit gf-elm-center gf-elm-center-lg gf-elm-center-md gf-elm-center-sm gf-elm-center-xs" data-gemlang="en" spellcheck="false" aria-label="To enrich screen reader interactions, please activate Accessibility in Grammarly extension settings" data-exc=""><h1 class="gf_gs-text-heading-2">Troubleshooting Checkout & Login Issues</h1></div><grammarly-extension data-grammarly-shadow-root="true" style="position: absolute; top: 0px; left: 0px; pointer-events: none; z-index: auto; --rem: 16;" class="dnXmp"></grammarly-extension><grammarly-extension data-grammarly-shadow-root="true" style="position: absolute; top: 0px; left: 0px; pointer-events: none; z-index: auto; --rem: 16;" class="dnXmp"></grammarly-extension><grammarly-extension data-grammarly-shadow-root="true" style="position: absolute; top: 0px; left: 0px; pointer-events: none; z-index: auto; --rem: 16;" class="dnXmp"></grammarly-extension><grammarly-extension data-grammarly-shadow-root="true" style="position: absolute; top: 0px; left: 0px; pointer-events: none; z-index: auto; --rem: 16;" class="dnXmp"></grammarly-extension><grammarly-extension data-grammarly-shadow-root="true" style="position: absolute; top: 0px; left: 0px; pointer-events: none; z-index: auto; --rem: 16;" class="dnXmp"></grammarly-extension><grammarly-extension data-grammarly-shadow-root="true" style="position: absolute; top: 0px; left: 0px; pointer-events: none; z-index: auto; --rem: 16;" class="dnXmp"></grammarly-extension></div></div></div><!--gfsplit--><div data-label="Row" data-key="row" data-atomgroup="row" id="r-1758830922038" class="gf_row" data-icon="gpicon-row" data-id="1758830922038"><div class="gf_column gf_col-lg-12 gf_col-md-12 gf_col-sm-12 gf_col-xs-12" id="c-1758830827545" data-id="1758830827545"><div data-label="Row" data-key="row" data-atomgroup="row" id="r-1758856452801" class="gf_row" data-icon="gpicon-row" data-id="1758856452801"><div class="gf_column gf_col-lg-12 gf_col-md-12 gf_col-sm-12 gf_col-xs-12" id="c-1758856452719" data-id="1758856452719"><div data-label="Text Block" data-key="text-block" data-atomgroup="element" id="e-1758856457557" class="element-wrap" data-icon="gpicon-textblock" data-ver="1" data-id="1758856457557"><div class="elm text-edit gf-elm-left gf_gs-text-paragraph-1 gf-elm-center-lg gf-elm-center-md gf-elm-center-sm gf-elm-center-xs" data-gemlang="en" spellcheck="false" aria-label="To enrich screen reader interactions, please activate Accessibility in Grammarly extension settings" data-exc=""><p><span style="color: inherit; font-family: inherit; font-size: inherit; text-align: inherit; letter-spacing: 0px;">This page provides quick self-help steps to fix common issues â no tech experience required. </span></p></div><grammarly-extension data-grammarly-shadow-root="true" style="position: absolute; top: 0px; left: 0px; pointer-events: none; z-index: auto; --rem: 16;" class="dnXmp"></grammarly-extension><grammarly-extension data-grammarly-shadow-root="true" style="position: absolute; top: 0px; left: 0px; pointer-events: none; z-index: auto; --rem: 16;" class="dnXmp"></grammarly-extension><grammarly-extension data-grammarly-shadow-root="true" style="position: absolute; top: 0px; left: 0px; pointer-events: none; z-index: auto; --rem: 16;" class="dnXmp"></grammarly-extension><grammarly-extension data-grammarly-shadow-root="true" style="position: absolute; top: 0px; left: 0px; pointer-events: none; z-index: auto; --rem: 16;" class="dnXmp"></grammarly-extension><grammarly-extension data-grammarly-shadow-root="true" style="position: absolute; top: 0px; left: 0px; pointer-events: none; z-index: auto; --rem: 16;" class="dnXmp"></grammarly-extension><grammarly-extension data-grammarly-shadow-root="true" style="position: absolute; top: 0px; left: 0px; pointer-events: none; z-index: auto; --rem: 16;" class="dnXmp"></grammarly-extension></div></div></div><grammarly-extension-vbars data-grammarly-shadow-root="true" style="display: contents; --rem: 16;" class="dnXmp"></grammarly-extension-vbars><grammarly-extension-vbars data-grammarly-shadow-root="true" style="display: contents; --rem: 16;" class="dnXmp"></grammarly-extension-vbars><grammarly-extension-vbars data-grammarly-shadow-root="true" style="display: contents; --rem: 16;" class="dnXmp"></grammarly-extension-vbars></div></div><!--gfsplit--><div data-label="Row" data-key="row" data-atomgroup="row" id="r-1759938274092" class="gf_row" data-icon="gpicon-row" data-id="1759938274092"><div class="gf_column gf_col-lg-12 gf_col-md-12 gf_col-sm-12 gf_col-xs-12" id="c-1759938274104" data-id="1759938274104"><div data-label="Separator" data-key="separator" data-atomgroup="element" id="e-1759938285619" class="element-wrap" data-icon="gpicon-separator" data-ver="1.0" data-id="1759938285619"><div class="elm gf-elm-center gf-elm-center-lg gf-elm-center-md gf-elm-center-sm gf-elm-center-xs" data-align="left" data-exc=""><hr class="gf_separator"></div></div><div data-label="Row" data-key="row" data-atomgroup="row" id="r-1759938343811" class="gf_row" data-icon="gpicon-row" data-id="1759938343811" data-layout-lg="4+8" data-extraclass="" data-layout-md="" data-layout-sm="4+8" data-layout-xs="12+12"><div class="gf_column gf_col-lg-4 gf_col-sm-4 gf_col-xs-12 gf_col-md-" id="c-1759938343761" data-id="1759938343761"><div data-label="Image" data-key="image" data-atomgroup="element" id="e-1759938356241" class="element-wrap" data-icon="gpicon-image" data-ver="1.0" data-id="1759938356241" data-resolution="3000x3000"><div class="elm gf-elm-center gf_elm-left-xs gf-elm-center-lg gf-elm-center-sm gf-elm-center-xs gf-elm-right-md" data-exc=""><img src="https://ucarecdn.com/f1d3bb36-20a7-4061-866f-189ed91fda64/-/format/auto/-/preview/3000x3000/-/quality/lighter/1.png" alt="" class="gf_image" data-gemlang="en" width="800" height="800" data-width="25%" data-height="auto" title="" natural-width="800" natural-height="800"></div></div></div><div class="gf_column gf_col-lg-8 gf_col-md-8 gf_col-sm-8 gf_col-xs-12" id="c-1759938347961" data-id="1759938347961"><div data-label="Heading" data-key="heading" data-atomgroup="element" id="e-1759938402472" class="element-wrap" data-icon="gpicon-heading" data-ver="2" data-id="1759938402472"><grammarly-extension data-grammarly-shadow-root="true" style="position: absolute; top: 0px; left: 0px; pointer-events: none; --rem: 16;" class="dnXmp"></grammarly-extension><grammarly-extension data-grammarly-shadow-root="true" style="position: absolute; top: 0px; left: 0px; pointer-events: none; --rem: 16;" class="dnXmp"></grammarly-extension><div class="elm text-edit gf-elm-center gf-elm-left-lg gf-elm-left-sm gf-elm-left-xs gf-elm-left-md" data-gemlang="en" spellcheck="false" aria-label="To enrich screen reader interactions, please activate Accessibility in Grammarly extension settings" data-exc=""><h2 class="gf_gs-text-heading-2">How to Fix Incorrect Professional Pricing During Checkout: Log Out and Start a New Session</h2></div><grammarly-extension data-grammarly-shadow-root="true" style="position: absolute; top: 0px; left: 0px; pointer-events: none; z-index: auto; --rem: 16;" class="dnXmp"></grammarly-extension><grammarly-extension data-grammarly-shadow-root="true" style="position: absolute; top: 0px; left: 0px; pointer-events: none; z-index: auto; --rem: 16;" class="dnXmp"></grammarly-extension></div><div data-label="Row" data-key="row" data-atomgroup="row" id="r-1759938668905" class="gf_row" data-icon="gpicon-row" data-id="1759938668905"><div class="gf_column gf_col-lg-12 gf_col-md-12 gf_col-sm-12 gf_col-xs-12" id="c-1759938668799" data-id="1759938668799"><div data-label="Text Block" data-key="text-block" data-atomgroup="element" id="e-1759938679643" class="element-wrap" data-icon="gpicon-textblock" data-ver="1" data-id="1759938679643"><grammarly-extension data-grammarly-shadow-root="true" style="position: absolute; top: 0px; left: 0px; pointer-events: none; --rem: 16;" class="dnXmp"></grammarly-extension><grammarly-extension data-grammarly-shadow-root="true" style="position: absolute; top: 0px; left: 0px; pointer-events: none; --rem: 16;" class="dnXmp"></grammarly-extension><div class="elm text-edit gf-elm-left gf_gs-text-paragraph-1" data-gemlang="en" spellcheck="false" aria-label="To enrich screen reader interactions, please activate Accessibility in Grammarly extension settings"><p>Sometimes, pricing display errors occur when an old login session remains active.</p><p><br></p><p>To resolve this, please follow the short video tutorial below for step-by-step guid
3726ance.</p></div><grammarly-extension data-grammarly-shadow-root="true" style="position: absolute; top: 0px; left: 0px; pointer-events: none; z-index: auto; --rem: 16;" class="dnXmp"></grammarly-extension><grammarly-extension data-grammarly-shadow-root="true" style="position: absolute; top: 0px; left: 0px; pointer-events: none; z-index: auto; --rem: 16;" class="dnXmp"></grammarly-extension></div></div></div><div data-label="Row" data-key="row" data-atomgroup="row" id="r-1761076487374" class="gf_row" data-icon="gpicon-row" data-id="1761076487374"><div class="gf_column gf_col-lg-12 gf_col-md-12 gf_col-sm-12 gf_col-xs-12" id="c-1761076487368" data-id="1761076487368"><div data-label="Youtube" data-key="youtube" data-atomgroup="module" id="m-1761076496751" class="module-wrap" data-icon="gpicon-youtube" data-ver="1" data-id="1761076496751"><div class="module gf_module- " data-url="https://www.youtube.com/watch?v=pgkHeXyEwOk" data-width="" data-height="" data-responsive="1" data-sound="1" data-autoplay="0" data-loop="0" data-controls="1" data-showinfo="" data-modestbranding="0" data-fs="1" data-rel="" data-hd="" data-start="" data-end=""></div><div class="gf_youtube-overlay"></div></div></div></div><grammarly-extension-vbars data-grammarly-shadow-root="true" style="display: contents; --rem: 16;" class="dnXmp"></grammarly-extension-vbars><grammarly-extension-vbars data-grammarly-shadow-root="true" style="display: contents; --rem: 16;" class="dnXmp"></grammarly-extension-vbars></div><grammarly-extension-vbars data-grammarly-shadow-root="true" style="display: contents; --rem: 16;" class="dnXmp"></grammarly-extension-vbars><grammarly-extension-vbars data-grammarly-shadow-root="true" style="display: contents; --rem: 16;" class="dnXmp"></grammarly-extension-vbars></div><div data-label="Row" data-key="row" data-atomgroup="row" id="r-1759938704971" class="gf_row" data-icon="gpicon-row" data-id="1759938704971" data-layout-lg="4+8" data-extraclass="" data-layout-md="" data-layout-sm="4+8" data-layout-xs="12+12"><div class="gf_column gf_col-lg-4 gf_col-sm-4 gf_col-xs-12 gf_col-md-" id="c-1759938343761" data-id="1759938343761"><div data-label="Image" data-key="image" data-atomgroup="element" id="e-1759938704944" class="element-wrap" data-icon="gpicon-image" data-ver="1.0" data-id="1759938704944" data-resolution="3000x3000"><div class="elm gf-elm-center gf_elm-left-xs gf-elm-center-lg gf-elm-center-sm gf-elm-center-xs gf-elm-right-md" data-exc=""><img src="https://ucarecdn.com/44cc59a3-8814-40df-b9a8-85808afd20f9/-/format/auto/-/preview/3000x3000/-/quality/lighter/2.png" alt="" class="gf_image" data-gemlang="en" width="800" height="800" data-width="25%" data-height="auto" title="" natural-width="800" natural-height="800"></div></div></div><div class="gf_column gf_col-lg-8 gf_col-md-8 gf_col-sm-8 gf_col-xs-12" id="c-1759938347961" data-id="1759938347961"><div data-label="Heading" data-key="heading" data-atomgroup="element" id="e-1759938758224" class="element-wrap" data-icon="gpicon-heading" data-ver="2" data-id="1759938758224"><grammarly-extension data-grammarly-shadow-root="true" style="position: absolute; top: 0px; left: 0px; pointer-events: none; --rem: 16;" class="dnXmp"></grammarly-extension><grammarly-extension data-grammarly-shadow-root="true" style="position: absolute; top: 0px; left: 0px; pointer-events: none; --rem: 16;" class="dnXmp"></grammarly-extension><div class="elm text-edit gf-elm-center gf-elm-left-lg gf-elm-left-sm gf-elm-left-xs gf-elm-left-md" data-gemlang="en" spellcheck="false" aria-label="To enrich screen reader interactions, please activate Accessibility in Grammarly extension settings" data-exc=""><h2 class="gf_gs-text-heading-2">Clear Browser Cache and Cookies</h2></div><grammarly-extension data-grammarly-shadow-root="true" style="position: absolute; top: 0px; left: 0px; pointer-events: none; z-index: auto; --rem: 16;" class="dnXmp"></grammarly-extension><grammarly-extension data-grammarly-shadow-root="true" style="position: absolute; top: 0px; left: 0px; pointer-events: none; z-index: auto; --rem: 16;" class="dnXmp"></grammarly-extension><grammarly-extension data-grammarly-shadow-root="true" style="position: absolute; top: 0px; left: 0px; pointer-events: none; z-index: auto; --rem: 16;" class="dnXmp"></grammarly-extension><grammarly-extension data-grammarly-shadow-root="true" style="position: absolute; top: 0px; left: 0px; pointer-events: none; z-index: auto; --rem: 16;" class="dnXmp"></grammarly-extension></div><div data-label="Row" data-key="row" data-atomgroup="row" id="r-1759938758250" class="gf_row" data-icon="gpicon-row" data-id="1759938758250"><div class="gf_column gf_col-lg-12 gf_col-md-12 gf_col-sm-12 gf_col-xs-12" id="c-1759938668799" data-id="1759938668799"><div data-label="Text Block" data-key="text-block" data-atomgroup="element" id="e-1759938758188"
3726class="element-wrap" data-icon="gpicon-textblock" data-ver="1" data-id="1759938758188"><grammarly-extension data-grammarly-shadow-root="true" style="position: absolute; top: 0px; left: 0px; pointer-events: none; --rem: 16;" class="dnXmp"></grammarly-extension><grammarly-extension data-grammarly-shadow-root="true" style="position: absolute; top: 0px; left: 0px; pointer-events: none; --rem: 16;" class="dnXmp"></grammarly-extension><div class="elm text-edit gf-elm-left gf_gs-text-paragraph-1" data-gemlang="en" spellcheck="false" aria-label="To enrich screen reader interactions, please activate Accessibility in Grammarly extension settings"><p>If youâve already logged out and logged back in but are still seeing pricing issues after following Step 1 above, your browser may be storing outdated data in its cache.</p><p><br></p><p>When this happens, you might also experience problems applying discounts or viewing updated prices.</p><p><br></p><p>To fix this, please follow our short video tutorial to clear your cache and cookies in Chrome, Safari, or Edge. This will create a fresh browsing session and ensure accurate professional pricing is displayed.</p><p><br></p><p><br></p><p>If you need assistance at any time, please reach out to [email protected] for support.</p></div><grammarly-extension data-grammarly-shadow-root="true" style="position: absolute; top: 0px; left: 0px; pointer-events: none; z-index: auto; --rem: 16;" class="dnXmp"></grammarly-extension><grammarly-extension data-grammarly-shadow-root="true" style="position: absolute; top: 0px; left: 0px; pointer-events: none; z-index: auto; --rem: 16;" class="dnXmp"></grammarly-extension><grammarly-extension data-grammarly-shadow-root="true" style="position: absolute; top: 0px; left: 0px; pointer-events: none; z-index: auto; --rem: 16;" class="dnXmp"></grammarly-extension><grammarly-extension data-grammarly-shadow-root="true" style="position: absolute; top: 0px; left: 0px; pointer-events: none; z-index: auto; --rem: 16;" class="dnXmp"></grammarly-extension><grammarly-extension data-grammarly-shadow-root="true" style="position: absolute; top: 0px; left: 0px; pointer-events: none; z-index: auto; --rem: 16;" class="dnXmp"></grammarly-extension><grammarly-extension data-grammarly-shadow-root="true" style="position: absolute; top: 0px; left: 0px; pointer-events: none; z-index: auto; --rem: 16;" class="dnXmp"></grammarly-extension></div></div></div><grammarly-extension-vbars data-grammarly-shadow-root="true" style="display: contents; --rem: 16;" class="dnXmp"></grammarly-extension-vbars><grammarly-extension-vbars data-grammarly-shadow-root="true" style="display: contents; --rem: 16;" class="dnXmp"></grammarly-extension-vbars><grammarly-extension-vbars data-grammarly-shadow-root="true" style="display: contents; --rem: 16;" class="dnXmp"></grammarly-extension-vbars></div><grammarly-extension-vbars data-grammarly-shadow-root="true" style="display: contents; --rem: 16;" class="dnXmp"></grammarly-extension-vbars><grammarly-extension-vbars data-grammarly-shadow-root="true" style="display: contents; --rem: 16;" class="dnXmp"></grammarly-extension-vbars></div></div></div><!--gfsplit--><div data-label="Separator" data-key="separator" data-atomgroup="element" id="e-1758829996433" class="element-wrap" data-icon="gpicon-separator" data-ver="1.0" data-id="1758829996433"><div class="elm gf-elm-center gf-elm-center-lg gf-elm-center-md gf-elm-center-sm gf-elm-center-xs" data-align="left" data-exc=""><hr class="gf_separator"></div></div><!--gfsplit--><div data-label="Text Block" data-key="text-block" data-atomgroup="element" id="e-1758830922061" class="element-wrap" data-icon="gpicon-textblock" data-ver="1" data-id="1758830922061"><div class="elm text-edit gf-elm-left gf_gs-text-paragraph-1 gf-elm-center-lg gf-elm-center-md gf-elm-center-sm gf-elm-center-xs" data-gemlang="en" spellcheck="false" aria-label="To enrich screen reader interactions, please activate Accessibility in Grammarly extension settings" data-exc=""><p>On Desktop</p></div></div><!--gfsplit--><div data-label="Row" data-key="row" data-atomgroup="row" id="r-1758829758470" class="gf_row" data-icon="gpicon-row" data-id="1758829758470" data-layout-lg="4+4+4" data-extraclass="" data-layout-md="4+4+4" data-layout-sm="12+12+12" data-layout-xs="12+12+12"><div class="gf_column gf_col-lg-4 gf_col-md-4 gf_col-sm-12 gf_col-xs-12" id="c-1758829758531" data-id="1758829758531"><div data-label="Row" data-key="row" data-atomgroup="row" id="r-1758829839241" class="gf_row" data-icon="gpicon-row" data-id="1758829839241"><div class="gf_column gf_col-lg-12 gf_col-md-12 gf_col-sm-12 gf_col-xs-12" id="c-1758829789158" data-id="1758829789158"><div data-label="Text Block" data-key="text-block" data-atomgroup="element" id="e-1758829839307" class="element-wrap" data-icon="gpicon-textblock" data-ver="1" data-id="1758829839307"><grammarly-extension data-grammarly-shadow-root="true" style="position: absolute; top: 0px; left: 0px; pointer-events: none; --rem: 16;" class="dnXmp"></grammarly-extension><grammarly-extension data-grammarly-shadow-root="true" style="position: absolute; top: 0px; left: 0px; pointer-events: none; --rem: 16;" class="dnXmp"></grammarly-extension><div class="elm text-edit gf-elm-left gf_gs-text-paragraph-1 gf-elm-center-lg gf-elm-center-md gf-elm-center-sm gf-elm-center-xs" data-gemlang="en" spellcheck="false" aria-label="To enrich screen reader interactions, please activate Accessibility in Grammarly extension settings" data-exc=""><p><strong>Google Chrome Browser</strong></p></div></div></div></div><div data-label="Youtube" data-key="youtube" data-atomgroup="module" id="m-1758829774463" class="module-wrap" data-icon="gpicon-youtube" data-ver="1" data-id="1758829774463"><div class="module gf_module- " data-url="https://www.youtube.com/watch?v=qjQveO8_tQM" data-width="" data-height="" data-responsive="1" data-sound="0" data-autoplay="0" data-loop="0" data-controls="1" data-showinfo="" data-modestbranding="0" data-fs="1" data-rel="" data-hd="" data-start="" data-end=""></div><div class="gf_youtube-overlay"></div></div></div><div class="gf_column gf_col-lg-4 gf_col-md-4 gf_col-sm-12 gf_col-xs-12" id="c-1758829762698" data-id="1758829762698"><div data-label="Row" data-key="row" data-atomgroup="row" id="r-1758829831430" class="gf_row" data-icon="gpicon-row" data-id="1758829831430"><div class="gf_column gf_col-lg-12 gf_col-md-12 gf_col-sm-12 gf_col-xs-12" id="c-1758829789158" data-id="1758829789158"><div data-label="Text Block" data-key="text-block" data-atomgroup="element" id="e-1758829831431" class="element-wrap" data-icon="gpicon-textblock" data-ver="1" data-id="1758829831431"><grammarly-extension data-grammarly-shadow-root="true" style="position: absolute; top: 0px; left: 0px; pointer-events: none; --rem: 16;" class="dnXmp"></grammarly-extension><grammarly-extension data-grammarly-shadow-root="true" style="position: absolute; top: 0px; left: 0px; pointer-events: none; --rem: 16;" class="dnXmp"></grammarly-extension><div class="elm text-edit gf-elm-left gf_gs-text-paragraph-1 gf-elm-center-lg gf-elm-center-md gf-elm-center-sm gf-elm-center-xs" data-gemlang="en" spellcheck="false" aria-label="To enrich screen reader interactions, please activate Accessibility in Grammarly extension settings" data-exc=""><p><strong>Safari Browser</strong></p></div></div></div></div><div data-label="Youtube" data-key="youtube" data-atomgroup="module" id="m-1758829779893" class="module-wrap" data-icon="gpicon-youtube" data-ver="1" data-id="1758829779893"><div class="module gf_module- " data-url="https://www.youtube.com/watch?v=3SbppelKslM" data-width="" data-height="" data-responsive="1" data-sound="0" data-autoplay="0" data-loop="0" data-controls="1" data-showinfo="" data-modestbranding="0" data-fs="1" data-rel="" data-hd="" data-start="" data-end=""></div><div class="gf_youtube-overlay"></div></div></div><div class="gf_column gf_col-lg-4 gf_col-md-4 gf_col-sm-12 gf_col-xs-12" id="c-1758829762631" data-id="1758829762631"><div data-label="Row" data-key="row" data-atomgroup="row" id="r-1758829789132" class="gf_row" data-icon="gpicon-row" data-id="1758829789132"><div class="gf_column gf_col-lg-12 gf_col-md-12 gf_col-sm-12 gf_col-xs-12" id="c-1758829789158" data-id="1758829789158"><div data-label="Text Block" data-key="text-block" data-atomgroup="element" id="e-1758829804292" class="element-wrap" data-icon="gpicon-textblock" data-ver="1" data-id="1758829804292"><div class="elm text-edit gf-elm-left gf_gs-text-paragraph-1 gf-elm-center-lg gf-elm-center-md gf-elm-center-sm gf-elm-center-xs" data-gemlang="en" spellcheck="false" aria-label="To enrich screen reader interactions, please activate Accessibility in Grammarly extension settings" data-exc=""><p><strong>Internet Explorer/Edge Browser</strong></p></div></div></div></div><div data-label="Youtube" data-key="youtube" data-atomgroup="module" id="m-1758829782860" class="module-wrap" data-icon="gpicon-youtube" data-ver="1" data-id="1758829782860"><div class="module gf_module- " data-url="https://www.youtube.com/watch?v=OivsmTfVJPk" data-width="" data-height="" data-responsive="1" data-sound="0" data-autoplay="0" data-loop="0" data-controls="1" data-showinfo="" data-modestbranding="0" data-fs="1" data-rel="" data-hd="" data-start="" data-end=""></div><div class="gf_youtube-overlay"></div></div></div></div><!--gfsplit--><div data-label="Row" data-key="row" data-atomgroup="row" id="r-1758830833424" class="gf_row" data-icon="gpicon-row" data-id="1758830833424"><div class="gf_column gf_col-lg-12 gf_col-md-12 gf_col-sm-12 gf_col-xs-12" id="c-1758830827545" data-id="1758830827545"><div data-label="Text Block" data-key="text-block" data-atomgroup="element" id="e-1758830860432" class="element-wrap" data-icon="gpicon-textblock" data-ver="1" data-id="1758830860432"><div class="elm text-edit gf-elm-left gf_gs-text-paragraph-1 gf-elm-center-lg gf-elm-center-md gf-elm-center-sm gf-elm-center-xs" data-gemlang="en" spellcheck="false" aria-label="To enrich screen reader interactions, please activate Accessibility in Grammarly extension settings" data-exc=""><p>On Mobile</p></div></div></div></div><!--gfsplit--><div data-label="Row" data-key="row" data-atomgroup="row" id="r-1758830952916" class="gf_row" data-icon="gpicon-row" data-id="1758830952916" data-layout-lg="4+4+4" data-extraclass="" data-layout-md="4+4+4" data-layout-sm="12+12+12" data-layout-xs="12+12+12"><div class="gf_column gf_col-lg-4 gf_col-md-4 gf_col-sm-12 gf_col-xs-12" id="c-1758830952978" data-id="1758830952978"><div data-label="Row" data-key="row" data-atomgroup="row" id="r-1758831059120" class="gf_row" data-icon="gpicon-row" data-id="1758831059120"><div class="gf_column gf_col-lg-12 gf_col-md-12 gf_col-sm-12 gf_col-xs-12" id="c-1758831033633" data-id="1758831033633"><div data-label="Text Block" data-key="text-block" data-atomgroup="element" id="e-1758831059005" class="element-wrap" data-icon="gpicon-textblock" data-ver="1" data-id="1758831059005"><grammarly-extension data-grammarly-shadow-root="true" style="position: absolute; top: 0px; left: 0px; pointer-events: none; --rem: 16;" class="dnXmp"></grammarly-extension><grammarly-extension data-grammarly-shadow-root="true" style="position: absolute; top: 0px; left: 0px; pointer-events: none; --rem: 16;" class="dnXmp"></grammarly-extension><div class="elm text-edit gf-elm-left gf_gs-text-paragraph-1 gf-elm-center-lg gf-elm-center-md gf-elm-center-sm gf-elm-center-xs" data-gemlang="en" spellcheck="false" aria-label="To enrich screen reader interactions, please activate Accessibility in Grammarly extension settings" data-exc=""><p><strong>Google Chrome Browser</strong></p></div></div></div></div><div data-label="Text Block" data-key="text-block" data-atomgroup="element" id="e-1758830976633" class="element-wrap" data-icon="gpicon-textblock" data-ver="1" data-id="1758830976633"><grammarly-extension data-grammarly-shadow-root="true" style="position: absolute; top: 0px; left: 0px; pointer-events: none; --rem: 16;" class="dnXmp"></grammarly-extension><grammarly-extension data-grammarly-shadow-root="true" style="position: absolute; top: 0px; left: 0px; pointer-events: none; --rem: 16;" class="dnXmp"></grammarly-extension><div class="elm text-edit gf-elm-left gf_gs-text-paragraph-1" data-gemlang="en" spellcheck="false" aria-label="To enrich screen reader interactions, please activate Accessibility in Grammarly extension settings"><p></p><ol><li>Open the Chrome app.</li><li>Tap the More icon (three vertical dots) to the right of the address bar.</li><li>Tap History, then select Clear browsing data....</li><li>Choose a time range. The options include "Last 15 minutes," "Last hour," "Last 7 days," "Last 4 weeks," or "All time." "All time" will clear everything.</li><li>
3726In the "Basic" tab, check the box next to Cached images and files. You can also choose to clear your browsing history or cookies and site data.</li><li>Tap Clear data. </li></ol><p></p></div></div></div><div class="gf_column gf_col-lg-4 gf_col-md-4 gf_col-sm-12 gf_col-xs-12" id="c-1758830971579" data-id="1758830971579"><div data-label="Row" data-key="row" data-atomgroup="row" id="r-1758831059242" class="gf_row" data-icon="gpicon-row" data-id="1758831059242"><div class="gf_column gf_col-lg-12 gf_col-md-12 gf_col-sm-12 gf_col-xs-12" id="c-1758831033633" data-id="1758831033633"><div data-label="Text Block" data-key="text-block" data-atomgroup="element" id="e-1758831059275" class="element-wrap" data-icon="gpicon-textblock" data-ver="1" data-id="1758831059275"><grammarly-extension data-grammarly-shadow-root="true" style="position: absolute; top: 0px; left: 0px; pointer-events: none; --rem: 16;" class="dnXmp"></grammarly-extension><grammarly-extension data-grammarly-shadow-root="true" style="position: absolute; top: 0px; left: 0px; pointer-events: none; --rem: 16;" class="dnXmp"></grammarly-extension><div class="elm text-edit gf-elm-left gf_gs-text-paragraph-1 gf-elm-center-lg gf-elm-center-md gf-elm-center-sm gf-elm-center-xs" data-gemlang="en" spellcheck="false" aria-label="To enrich screen reader interactions, please activate Accessibility in Grammarly extension settings" data-exc=""><p><strong>Safari Browser</strong></p></div></div></div></div><div data-label="Text Block" data-key="text-block" data-atomgroup="element" id="e-1758831093437" class="element-wrap" data-icon="gpicon-textblock" data-ver="1" data-id="1758831093437"><grammarly-extension data-grammarly-shadow-root="true" style="position: absolute; top: 0px; left: 0px; pointer-events: none; --rem: 16;" class="dnXmp"></grammarly-extension><grammarly-extension data-grammarly-shadow-root="true" style="position: absolute; top: 0px; left: 0px; pointer-events: none; --rem: 16;" class="dnXmp"></grammarly-extension><grammarly-extension data-grammarly-shadow-root="true" style="position: absolute; top: 0px; left: 0px; pointer-events: none; --rem: 16;" class="dnXmp"></grammarly-extension><grammarly-extension data-grammarly-shadow-root="true" style="position: absolute; top: 0px; left: 0px; pointer-events: none; --rem: 16;" class="dnXmp"></grammarly-extension><div class="elm text-edit gf-elm-left gf_gs-text-paragraph-1" data-gemlang="en" spellcheck="false" aria-label="To enrich screen reader interactions, please activate Accessibility in Grammarly extension settings"><p></p><ol><li>Open the Safari app.</li><li>Tap the Bookmarks icon (it looks like an open book) at the bottom of the screen.</li><li>Tap the History icon (the clock symbol).</li><li>Tap Clear in the bottom right corner.</li><li>Select a timeframe, such as "All History," and tap the red Clear History button. </li></ol><p></p></div></div></div><div class="gf_column gf_col-lg-4 gf_col-md-4 gf_col-sm-12 gf_col-xs-12" id="c-1758830971616" data-id="1758830971616"><div data-label="Row" data-key="row" data-atomgroup="row" id="r-1758831033588" class="gf_row" data-icon="gpicon-row" data-id="1758831033588"><div class="gf_column gf_col-lg-12 gf_col-md-12 gf_col-sm-12 gf_col-xs-12" id="c-1758831033633" data-id="1758831033633"><div data-label="Text Block" data-key="text-block" data-atomgroup="element" id="e-1758831037988" class="element-wrap" data-icon="gpicon-textblock" data-ver="1" data-id="1758831037988"><div class="elm text-edit gf-elm-left gf_gs-text-paragraph-1 gf-elm-center-lg gf-elm-center-md gf-elm-center-sm gf-elm-center-xs" data-gemlang="en" spellcheck="false" aria-label="To enrich screen reader interactions, please activate Accessibility in Grammarly extension settings" data-exc=""><p><strong>Internet Explorer/Edge Browser</strong></p></div></div></div></div><div data-label="Text Block" data-key="text-block" data-atomgroup="element" id="e-1758831093975" class="element-wrap" data-icon="gpicon-textblock" data-ver="1" data-id="1758831093975"><grammarly-extension data-grammarly-shadow-root="true" style="position: absolute; top: 0px; left: 0px; pointer-events: none; --rem: 16;" class="dnXmp"></grammarly-extension><grammarly-extension data-grammarly-shadow-root="true" style="position: absolute; top: 0px; left: 0px; pointer-events: none; --rem: 16;" class="dnXmp"></grammarly-extension><div class="elm text-edit gf-elm-left gf_gs-text-paragraph-1" data-gemlang="en" spellcheck="false" aria-label="To enrich screen reader interactions, please activate Accessibility in Grammarly extension settings"><p></p><ol><li>Open Microsoft Edge.</li><li>Tap the three-dot menu (More) in the top-right corner.</li><li>Go to Settings > Privacy, search, and services.</li><li>In the "Clear browsing data" section, tap Choose what to clear.</li><li>Select a Time range and check the box for Cached images and files.</li><li>Tap Clear now.</li></ol><p></p></div><grammarly-extension data-grammarly-shadow-root="true" style="position: absolute; top: 0px; left: 0px; pointer-events: none; z-index: auto; --rem: 16;" class="dnXmp"></grammarly-extension><grammarly-extension data-grammarly-shadow-root="true" style="position: absolute; top: 0px; left: 0px; pointer-events: none; z-index: auto; --rem: 16;" class="dnXmp"></grammarly-extension></div></div><grammarly-extension-vbars data-grammarly-shadow-root="true" style="display: contents; --rem: 16;" class="dnXmp"></grammarly-extension-vbars><grammarly-extension-vbars data-grammarly-shadow-root="true" style="display: contents; --rem: 16;" class="dnXmp"></grammarly-extension-vbars></div><!--gfsplit--><div data-label="Separator" data-key="separator" data-atomgroup="element" id="e-1758856504020" class="element-wrap" data-icon="gpicon-separator" data-ver="1.0" data-id="1758856504020"><div class="elm gf-elm-center gf-elm-center-lg gf-elm-center-md gf-elm-center-sm gf-elm-center-xs" data-align="left" data-exc=""><hr class="gf_separator"></div></div><!--gfsplit-->
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4033<script src="//dermafirmusa.com/cdn/shop/t/90/assets/jquery.min.js?v=147293088974801289311790353082" defer></script>
4033 4034
4034<script src="//dermafirmusa.com/cdn/shop/t/90/assets/vendors.js?v=23837260021982818931790353082" defer></script>
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4035<script src="//dermafirmusa.com/cdn/shop/t/90/assets/utilities.js?v=116257774492654467901790353082" defer></script>
4035<script src="//dermafirmusa.com/cdn/shop/t/90/assets/sections.js?v=26331017172844709901790353082" defer></script>
4035 4036
4036<script src="//dermafirmusa.com/cdn/shop/t/90/assets/app.js?v=96165564436259503071790353082" defer></script>
4036<script src="//dermafirmusa.com/cdn/shopifycloud/storefront/assets/themes_support/option_selection-b017cd28.js" defer></script>
4036<script>(function(n, v) {/* eslint-disable-next-line max-len */if (window.Shopify && window.Shopify.theme && navigator && navigator.sendBeacon && window.Shopify.designMode) {if (sessionStorage.getItem('oots_beacon')) return;navigator.sendBeacon('https://app.outofthesandbox.com/beacon', new URLSearchParams({shop_domain: window.Shopify.shop.toLowerCase(),shop_id: window.BOOMR.shopId,shop_email: '[email protected]',theme_name: n.toLowerCase(),theme_version: v.toLowerCase(),theme_store_id: window.Shopify.theme.theme_store_id,theme_id: window.Shopify.theme.id,theme_role: window.Shopify.theme.role,}));sessionStorage.setItem('oots_beacon', '');}}('turbo','9.5.1'))</script>
4036 4037 <!--Gem_Page_Footer_Script--> 4038 4039 4040 4041 4042
4043<script data-instant-track type="text/javascript"> 4044 var pageLibs = [ "https://assets.gemcommerce.com/v6/libs/js/gfyoutube.js", 4045 "https://www.youtube.com/player_api", 4046 '//dermafirmusa.com/cdn/shop/t/90/assets/gem-page-123528544502.js?v=43149648316906389521790353082', ]; 4047</script>
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vendor: 1 bytes, line 4049
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4050<script data-instant-track type="text/javascript" src="https://assets.gemcommerce.com/v6/libs/js/gempagev2.js?v=1.0" class="gf-script" defer></script>
4050 4051 4052 4053 4054 4055 4056 4057 4058<!--End_Gem_Page_Footer_Script--> 4059<!-- WPD Start --> 4060 4061 4062 4063 4064 4065 4066 4067 4068 <!-- WPD End --> 4069 <div id="shopify-block-AN3hEUEZlZ1JxSHh4R__6615124273980966592" class="shopify-block shopify-app-block"> 4070 4071 4072 4073 4074 4075 4076 4077 4078 4079 4080 4081 4082 4083 4084 4085 4086 4087 4088 4089 4090<style id="chatty-root-styles"></style> 4091<div id="Avada-FAQ_Widget-Embed_Block"></div> 4092 4093<!-- BEGIN app snippet: chatty-dev-host -->
4093<script type="text/javascript"> 4094 window.chattyDevHost = window.chattyDevHost || (function () { 4095 var STORAGE_KEY = 'chatty:devHost'; 4096 4097 // Only the origin is caller-controlled; the scheme is always https, so a written one is dropped. 4098 function normalize(value) { 4099 try { 4100 var url = new URL('https://' + String(value).replace(/^[a-z]+:\/\//i, '')); 4101 // Loopback only: a URL alone can set this, so anything resolvable off the machine 4102 // (a real domain, an mDNS .local name) would be remote code in the shop's origin. 4103 var isLoopback = url.hostname === 'localhost' || url.hostname === '127.0.0.1'; 4104 return isLoopback ? url.origin : null; 4105 } catch (e) { 4106 return null; 4107 } 4108 } 4109 4110 // ?chattyDevHost=localhost:3150 pins this lane for later visits; =off clears it. 4111 function pinFromQuery() { 4112 var param = new URLSearchParams(window.location.search).get('chattyDevHost'); 4113 if (param === 'off') window.localStorage.removeItem(STORAGE_KEY); 4114 else if (normalize(param)) window.localStorage.setItem(STORAGE_KEY, normalize(param)); 4115 } 4116 4117 return function () { 4118 try { 4119 var status = window.AVADA_APP_FAQS_STATUS; 4120 if (!status || status.isChattyDev !== true) return null; 4121 pinFromQuery(); 4122 return normalize(window.localStorage.getItem(STORAGE_KEY)); 4123 } catch (e) { 4124 return null; 4125 } 4126 }; 4127 })(); 4128</script>
4128 4129<!-- END app snippet -->
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4141 ð Welcome to Dermafirm USA. I can help with skincare products, wellness and beauty devices, professional account access, shipping, and order support. Wholesale pricing is available only after approved professional account login. How can I help you today?","First message by chatbot":"Hi {{customer_name}}, thanks for providing your contact information! How can I assist you today?","Submit AI handover contact form":"If itâs something urgent, you can also use the form below to reach our support team directly by email.","AI handover contact form button":"Contact form","AI handover contact form type us your problems":"Tell us how we can help","AI handover submit success":"Thanks for your submission. We have received your issue and will address it as soon as possible.","Upload image":"Upload image","Drag image here to upload":"Drag image here to upload","Wrong format (use JPEG, PNG, or GIF)":"Wrong format (use JPEG, PNG, or GIF)","Image too large (max 20MB)":"Image too large (max 20MB)","Upload failed":"Upload failed","Show more":"Show more","Enter your email":"Enter your email","Launcher label":"Chat with us","Chat now":"Chat now","Type your message":"Type your message","Emoji":"Emoji","Reply to":"Reply to","Download":"Download","Edit":"Edit","Remove":"Remove","Replying to you":"Replying to you","Replying to yourself":"Replying to yourself","Replying to themselves":"Replying to themselves","Hi ð, how can we help you?":"Hi ð, how can we help you?","Please enter your email to stay updated with our replies":"Please enter your contact information so we can keep you updated with our replies","Chat with us as anonymous":"Chat with us as anonymous","Sign up for our newsletter":"Sign up for our newsletter","By sending us a message, you agree to our privacy policy":"<p>By sending us a message, you agree to our <a href=\"https://dermafirmusa.myshopify.com/policies/privacy-policy\" rel=\"noopener noreferrer\">privacy policy</a>.</p>","\"Chat with us on your favorite channel\" on Chat page":"Chat with us on your favorite channel","Track your orders":"Track your orders","Cannot find any orders":"Cannot find any orders.","Order number":"Order number","Order number placeholder":"e.g. 1001","Tracking number":"Tracking number","Tracking number placeholder":"e.g. AA12345","Email address":"Email address","Email input placeholder":"[email protected]","Phone number":"Phone number","Last updated":"Last updated","Tracking information":"Tracking information","Shipping carrier":"Shipping carrier","Fulfilled date":"Fulfilled date","Cannot find tracking information":"Cannot find tracking information.","Order not found":"Order not found.","Estimated delivery":"Estimated delivery","Shipment progress":"Shipment progress","Tracking events":"Tracking events","Latest update":"Latest update","Track another package":"Track another package","Order created":"Order created","At Delivery Hub":"At Delivery Hub","Returning":"Returning","Delivery failure":"Delivery failure","Exception":"Exception","Expired":"Expired","Not found":"Not found","Confirmed":"Confirmed","items":"items","Order":"Order","Need help":"Need help","Teaser message":"Don't miss out ð\nDiscover your special offer waiting just for you!","Invitation message":"Don't miss out ð\nDiscover your special offer waiting just for you!","Subscribe welcome":"Subscribe to get hot deals, exclusive updates and rewards.","Subscribe introduction":"Subscribe now to get your offer!","Subscribe success":"Thank you for subscribing! Check your inbox and stay tuned for the latest news and exclusive offers.","Subscribed successfully":"Subscribed successfully","Check your email to confirm your subscription":"Check your email to confirm your subscription.","Subscribe button":"Subscribe","Back to chat":"Back to chat","Shop now":"Shop now","Skip":"Skip","Submit":"Submit","Tell us about your experience":"Tell us about your experience","Yes, sure":"Yes, sure","No, thanks":"No, thanks","Your coupon code":"Your coupon code","more":"more","Attempted delivery":"Attempted delivery","Delivered":"Delivered","Canceled":"Canceled","Delayed":"Delayed","Failure":"Failure","Fulfilled":"Fulfilled","In transit":"In transit","Label printed":"Label printed","Label purchased":"Label purchased","Label voided":"Label voided","Marked as fulfilled":"Marked as fulfilled","Not delivered":"Not delivered","Out for delivery":"Out for delivery","Ready for pickup":"Ready for pickup","Picked up":"Picked up","Submitted":"Submitted","Unfulfilled":"Unfulfilled","Partially fulfilled":"Partially fulfilled","Restocked":"Restocked","Pending fulfillment":"Pending fulfillment","Open":"Open","In progress":"In progress","On hold":"On hold","Scheduled":"Scheduled","Request declined":"Request declined","Returned":"Returned","Refunded":"Refunded","Partially refunded":"Partially refunded","Voided":"Voided","Order number is required":"Order number is required","Tracking number is required":"Tracking number is required","First name is required":"First name is required","Name is required":"Name is required","Last name is required":"Last name is required","Email is required":"Email is required","Email is invali
4141d":"Email is invalid","Phone number is required":"Phone number is required","Phone number is invalid":"Phone number is invalid","This field is required":"This field is required","\"Track your order\" on Track page":"\"Track your order\" on Track page","Offline status message":"Usually reply in a few minutes","Order tracking placeholder":"Order tracking","Free shipping on all products ⢠Applies to shipping rates under {{amount}}":"Free shipping on all products ⢠Applies to shipping rates under {{amount}}","Free shipping on all products":"Free shipping on all products","Free shipping on one-time purchase products ⢠Applies to shipping rates under {{amount}}":"Free shipping on one-time purchase products ⢠Applies to shipping rates under {{amount}}","Free shipping on one-time purchase products":"Free shipping on one-time purchase products","Free shipping on subscription products":"Free shipping on subscription products","Free shipping on subscription products ⢠Applies to shipping rates under {{amount}}":"Free shipping on subscription products ⢠Applies to shipping rates under {{amount}}","{{value}} off {{item}}":"{{value}} off {{item}}","{{value}} off {{item}} ⢠Minimum purchase of {{minimum}}":"{{value}} off {{item}} ⢠Minimum purchase of {{minimum}}","{{value}} off {{item}} ⢠Minimum quantity of {{minimum}}":"{{value}} off {{item}} ⢠Minimum quantity of {{minimum}}","{{value}} off {{item}} collections ⢠Minimum purchase of {{minimum}}":"{{value}} off {{item}} collections ⢠Minimum purchase of {{minimum}}","{{value}} off {{item}} collections":"{{value}} off {{item}} collections","{{value}} off {{item}} products ⢠Minimum purchase of {{minimum}}":"{{value}} off {{item}} products ⢠Minimum purchase of {{minimum}}","{{value}} off {{item}} products ⢠Minimum quantity of {{minimum}}":"{{value}} off {{item}} products ⢠Minimum quantity of {{minimum}}","{{value}} off {{item}} products":"{{value}} of {{item}} products","{{value}} off entire order ⢠Minimum purchase of 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{{buy}} items, get {{get}} items at {{discount}} off":"Buy {{buy}} items Get {{get}} items at {{discount}} off","Buy {{buy}} items, get {{get}} items free":"Buy {{buy}} items Get {{get}} items free","Buy {{buy}} item, get {{get}} items at {{discount}} off":"Buy {{buy}} item Get {{get}} items at {{discount}} off","Buy {{buy}} item, get {{get}} items free":"Buy {{buy}} item Get {{get}} items free","Buy {{buy}} items, get {{get}} item at {{discount}} off":"Buy {{buy}} items Get {{get}} item at {{discount}} off","Buy {{buy}} items, get {{get}} item free":"Buy {{buy}} items Get {{get}} item free","Spend {{buy}}, get {{get}} items at {{discount}} off":"Spend {{buy}}, get {{get}} items at {{discount}} off","Spend {{buy}}, get {{get}} item at {{discount}} off":"Spend {{buy}}, get {{get}} items at {{discount}} off","Spend {{buy}}, get {{get}} items free":"Spend {{buy}}, get {{get}} items at free","Spend {{buy}}, get {{get}} item free":"Spend {{buy}}, get {{get}} item free","Spend {{buy}}, get {{get}} items at {{discount}} off each":"Spend {{buy}}, get {{get}} items at {{discount}} off each","Spend {{buy}}, get {{get}} item at {{discount}} off each":"Spend {{buy}}, get {{get}} item at {{discount}} off each","Subscribe form introduction":"Subscribe now to get your offer!","Success message":"Thank y
4141ou for subscribing! Check your inbox and stay tuned for the latest news and exclusive offers.","Welcome message":"Subscribe to get hot deals, exclusive updates and rewards.","Automatically resolve conversation":"This chat was closed due to inactivity. Feel free to send a message to reopen it - we're here to help!","Manually resolve conversation":"The conversation has been resolved. Feel free to send a message to reopen it - we're here to help!","Satisfaction survey intro":"How was your experience?","Satisfaction survey feedback":"Thank you for your feedback!","Yes, that's helpful!":"Yes, that's helpful!","No, I need more help":"No, I need more help","I need more help":"I need more help","That's helpful":"That's helpful","That answered my question":"That answered my question","All set, thanks!":"All set, thanks!","Talk to a person":"Talk to a person","Speak to an agent":"Speak to an agent","Need more help":"Need more help","Customer asks questions":"Customer asks questions","Bot answers based on knowledge base":"Bot answers based on knowledge base","Bot answers that there is no information":"Bot answers that there is no information","Continue with AI button":"Continue with AI","Your question has been transferred, a human agent will help you soon!":"Your question has been transferred. A human agent will help you soon!","Today":"Today","Yesterday":"Yesterday","Just now":"Just now","Last 7 days":"Last 7 days","Last 30 days":"Last 30 days","Last month":"Last month","Start chat":"Start chat","First name":"First name","Name":"Name","Last name":"Last name","View product":"View product","View cart":"View cart","Complete order":"Complete order","View collection":"View collection","Get more help":"Get more help","Add to cart":"Add to cart","Follow up":"Follow up","Out of stock":"Out of stock","In stock":"In stock","Sold out":"Sold out","Back order":"Back order","View on Store":"View on Store","This size is currently out of stock":"This size is currently out of stock","Product description":"Product description","Thinking":"Thinking","I'm sorry, but I do not have information on that topic.":"I'm sorry, but I do not have information on that topic.","Was it able to resolve your question?":"Was it able to resolve your question?","Glad I could help! Have a nice day! If you have any question, please feel free to contact us.":"Glad I could help! Have a nice day! If you have any question, please feel free to contact us.","Please wait for a while, we need more information to check.":"Please wait for a while, we need more information to check.","Reset conversation":"Reset conversation","Continue as email":"Continue as email","Click to reply":"Click to reply","Ask a question":"Ask a question","Hi! Need help with this product?":"Hi! Need help with this product?","Close chatbox":"Close chatbox","Open chatbox":"Open chatbox","Send transcript to":"Send transcript to","Email transcript":"Email transcript","Transcript sent to email":"Transcript sent to email","Send":"Send","View similar":"View similar","Manual pick for you":"Manual pick for you","Ask about it":"Ask about it","I want to know more about":"I want to know more about","Checkout our best seller!":"Checkout our best seller!","Checkout our new arrivals!":"Checkout our new arrivals!","Top picks for you":"Top picks for you","Analyzing query":"Analyzing query","Looking up information":"Looking up information","Preparing results":"Preparing results","Almost ready":"Almost ready","Searching for products":"Searching for products","Getting product details":"Getting product details","Finding available discounts":"Finding available discounts","Checking size guide":"Checking size guide","Checking loyalty program":"Checking loyalty program","Tracking your order":"Tracking your order","Processing support request":"Processing support request","Connecting to human agent":"Connecting to human agent","Retrieving your cart":"Retrieving your cart","Adding to cart":"Adding to cart","Updating cart":"Updating cart","Shopping bag":"Shopping bag","Your cart":"Your cart","Your cart is empty":"Your cart is empty","Chat with AI to discover products you'll love!":"Chat with AI to discover products you'll love!","Start shopping":"Start shopping","Subtotal":"Subtotal","item":"item","Checkout":"Checkout","Some items in your cart are no longer available":"Some items in your cart are no longer available","Remove from cart?":"Remove from cart?","{{title}} will be removed from your cart.":"{{title}} will be removed from your cart.","Keep item":"Keep item","Remove item":"Remove item","Decrease quantity":"Decrease quantity","Increase quantity":"Increase quantity","I can help you find the right fit":"I can help you find the right fit","Recommended":"Recommended","Option":"Option","sold out":"sold out","Size chart":"Size chart","Size recommendation":"Size recommendation","Product dimensions":"Product dimensions","Swipe to see all c
4141olumns":"Swipe to see all columns","Hide extra columns":"Hide extra columns","Showing {visible} of {total} sizes":"Showing {visible} of {total} sizes","Show less":"Show less","Welcome visitor teaser":"Hi there ð\nHow can we help?","Offline status":"Usually reply in a few minutes"},"FAQ Suggestions":{"aabe58fc-2aad-4df6-ae0f-47129c6abd10":{"questionId":"aabe58fc-2aad-4df6-ae0f-47129c6abd10","question":"ð Track my order","answer":"You can track your order using the tracking number provided in your shipping confirmation email. Click on [Track](#chatty-tracking) navigation","originalQuestion":"ð Track my order","originalAnswer":"You can track your order using the tracking number provided in your shipping confirmation email. Click on [Track](#chatty-tracking) navigation"},"9fe7785b-2775-4ed2-80ee-e6214a1a0524":{"questionId":"9fe7785b-2775-4ed2-80ee-e6214a1a0524","question":"ð How long does delivery take?","answer":"Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.","originalQuestion":"ð How long does delivery take?","originalAnswer":"Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you."},"bdc3ea0b-7c54-4ea4-8847-622991c740ef":{"questionId":"bdc3ea0b-7c54-4ea4-8847-622991c740ef","question":"ð Return policy","answer":"Please check our return/refund/exchange policy [here](https://{{shopifyDomain}}/policies/refund-policy).","originalQuestion":"ð Return policy","originalAnswer":"Please check our return/refund/exchange policy [here](https://{{shopifyDomain}}/policies/refund-policy)."}},"FAQs":{"5C8p9KThOiHKfvnadNfr":{"questions":[{"questionId":"Nr5P0omgt3uvELWTawNy","categoryId":"5C8p9KThOiHKfvnadNfr","featured":true,"published":true,"isOutOfDate":false,"question":"How long will it take to receive my order?","answer":"<p>Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.</p>"},{"questionId":"EZFjmtmyTzpMHVX13YYZ","categoryId":"5C8p9KThOiHKfvnadNfr","featured":true,"published":true,"isOutOfDate":false,"question":"How to track my order?","answer":"<p>You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on <a href=\"#chatty-tracking\">Track</a> navigation or <a href=\"#chatty-chat\">Chat with us</a>.</p>"},{"questionId":"lvqq8tp2KlelxnFizNRi","categoryId":"5C8p9KThOiHKfvnadNfr","featured":true,"published":true,"isOutOfDate":false,"question":"Do you ship internationally?","answer":"<p>Yes, we do ship internationally. The shipping fee may vary depending on your location.</p>"},{"questionId":"1yCLMBl9PbvLzrMXCGcJ","categoryId":"5C8p9KThOiHKfvnadNfr","featured":true,"published":true,"isOutOfDate":false,"question":"Do you offer free shipping?","answer":"Yes. Dermafirm USA offers free U.S. shipping on eligible retail orders of $40 or more. Approved professional accounts may have different wholesale order requirements. Please review the shipping options shown at checkout for the most accurate information."},{"questionId":"2cPYHT0NbUN8MPE5Xr3E","categoryId":"5C8p9KThOiHKfvnadNfr","featured":true,"published":true,"isOutOfDate":false,"question":"Can you guarantee my order will arrive by a specific date?","answer":"No. Delivery estimates are shown at checkout, but Dermafirm Assistant cannot guarantee a specific delivery date. Delivery time may vary based on the shipping method selected, carrier performance, destination, holidays, weather, and other factors."}],"categoryId":"5C8p9KThOiHKfvnadNfr","featured":true,"position":1,"icon":"cart","published":true,"isOutOfDate":false,"question":"Order & Shipping"},"u5l2jsJkEBny7VjkmcsJ":{"questions":[{"questionId":"xETDpEtnSxJSKaqWH19f","categoryId":"u5l2jsJkEBny7VjkmcsJ","featured":true,"published":true,"isOutOfDate":false,"question":"What is your return policy?","answer":"<p>Please check our return/refund/exchange policy <a href=\"https://dermafirmusa.myshopify.com/policies/refund-policy\" rel=\"noopener noreferrer\" target=\"_blank\">here</a>.</p>"},{"questionId":"wh9Kv3MP8qfC2RCbmVvO","categoryId":"u5l2jsJkEBny7VjkmcsJ","featured":true,"published":true,"isOutOfDate":false,"question":"Can I exchange an item?","answer":"<p>You can exchange an item with a higher-price item or the same item with a different size. See detailed policy <a href=\"https://dermafirmusa.myshopify.com/policies/refund-policy\" rel=\"noopener noreferrer\" target=\"_blank\">here</a>.</p>"}],"categoryId":"u5l2jsJkEBny7VjkmcsJ","featured":true,"position":2,"icon":"exchange","published":true,"isOutOfDate":false,"question":"Exchange & Return"},"l8qMYq86O7jGuxvTu0NJ":{"questions":[{"questionId":"XFFp5aQIBIv42WVQiqiS","categoryId":"l8qMYq86O7jGuxvTu0NJ","featured":true,"published":true,"isOutOfDate":false,"question":"How do I keep my professional account active?","answer":"<p style=\"font-family: Inter;\">Approved professional accounts are expected to place their first qualifying wholesale order of at least $200 within 7 business days of approval.</p><p style=\"font-family: Inter;\">After the first order, professional accounts are expected to place a minimum wholesale order of $200 at least once every 3 months to maintain active professional account status.</p>"},{"questionId":"XeTplUEcr8e3McJpw9Ox","categoryId":"l8qMYq86O7jGuxvTu0NJ","featured":true,"published":true,"isOutOfDate":false,"question":"How do I see wholesale pricing?","answer":"<p style=\"font-family: Inter;\">Please make sure you are logged in with your approved professional account.</p><p style=\"font-family: Inter;\">Use the email address you used during registration as your login ID. You will receive a 6-digit code by email. Enter the code and submit.</p><p style=\"font-family: Inter;\">Once logged in, approved professional customers should be able to see wholesale pricing.</p><p style=\"font-family: Inter;\">If you are logged in and still cannot see professional pricing, your account may need support review. Please contact Dermafirm USA Support at <a rel=\"noopener noreferrer nofollow\" href=\"mailto:[email protected]\">[email protected]</a> so our team can check your account status.</p>"},{"questionId":"ci0xeNfExBzqNgWm0E1J","categoryId":"l8qMYq86O7jGuxvTu0NJ","featured":true,"published":true,"isOutOfDate":false,"question":"How do I reactivate my professional account?","answer":"<p style=\"font-family: Inter;\">Professional account reactivation is reviewed by the Dermafirm USA team.</p><p style=\"font-family: Inter;\">If your professional account was disabled, please contact Dermafirm USA Support at <a rel=\"noopener noreferrer nofollow\" href=\"mailto:[email protected]\">[email protected]</a> for assistance.</p><p style=\"font-family: Inter;\">If your account is reactivated, you may be required to place a qualifying wholesale order of at least $200 within 7 business days to keep professional access active.</p><p style=\"font-family: Inter;\">After that, you will need to place a minimum wholesale order of $200 at least once every 3 months to maintain active professional account status.<br></p>"},{"questionId":"UVHHP98R3LJbksosfRTT","categoryId":"l8qMYq86O7jGuxvTu0NJ","featured":true,"published":true,"isOutOfDate":false,"question":"Can anyone buy professional products from Dermafirm USA?","answer":"<p style=\"font-family: Inter;\">Some Dermafirm USA products are available to retail customers, while professional-only products may require an approved professional account.</p><p style=\"font-family: Inter;\">Professional pricing and professional-only access are available only to approved professional customers after login. Dermafirm USA does not approve, reactivate, or disable professional accounts through chat.</p><p style=\"font-family: Inter;\">If you need help with professional account access, please contact Dermafirm USA Support at <a rel=\"noopener noreferrer nofollow\" href=\"mailto:[email protected]\">[email protected]</a>.<br></p>"},{"questionId":"VxfEcnN3J7Yfb0HKQmxn","categoryId":"l8qMYq86O7jGuxvTu0NJ","featured":true,"published":true,"isOutOfDate":false,"question":"Why canât I see the wholesale price?","answer":"<p style=\"font-family: Inter;\">Wholesale pricing is only visible to approved professional account holders after login. Dermafirm Assistant cannot provide, estimate, or confirm wholesale prices through chat. If you already have an approved professional account, please log in to view wholesale prices on eligible professional products. If you are not yet approved, please apply for professional access through our website.<br></p>"},{"questionId":"StjqcBidLSl4bFV45Hwe","categoryId":"l8qMYq86O7jGuxvTu0NJ","featured":true,"published":true,"isOutOfDate":false,"question":"Do I need to log in to see professional product pricing?","answer":"<p style=\"font-family: Inter;\">Yes. Professional product pricing is only visible to approved professional account holders after login. Dermafirm Assistant cannot provide, estimate, or confirm wholesale pricing through chat. Please log in to your approved professional account to view eligible professional prices.<br></p>"},{"questionId":"4cZcfklIySbsbMddnY72","categoryId":"l8qMYq86O7jGuxvTu0NJ","featured":true,"published":true,"isOutOfDate":false,"question":"My professional account is not showing wholesale pricing. What should I do?","answer":"Please first make sure you are logged in with your approved professional account. If you are logged in and still cannot see wholesale pricing on eligible professional products, please contact Dermafirm USA Support for account review. Dermafirm Assistant cannot approve, reactivate, disable, or modify professional accounts through chat."},{"questionId":"VqM5X5rDRBlHfC56Mey0","categoryId":"l8qMYq86O7jGuxvTu0NJ","featured":true,"published":true,"isOutOfDate":false,"question":"How do I get access to wholesale pricing?","answer":"Wholesale pricing is available only to approved professional account holders. To request access, please apply for a professional account through our website. Once approved, you can log in to view eligible wholesale pricing directly on product pages. Dermafirm Assistant cannot approve accounts or provide wholesale prices through chat."},{"questionId":"qbo7nzaWSuCYhcz2hTQB","categoryId":"l8qMYq86O7jGuxvTu0NJ","featured":true,"published":true,"isOutOfDate":false,"question":"How do I keep my professional account active?","answer":"<p style=\"font-family: Inter;\">Approved professional accounts are expected to place their first qualifying wholesale order of at least $200 within 7 business days of approval.</p><p style=\"font-family: Inter;\">After the first order, professional accounts are expected to place a minimum wholesale order of $200 at least once every 3 months to maintain active professional account status.</p>"},{"questionId":"MfEaQE9q9vfdsAQIY6Fo","categoryId":"l8qMYq86O7jGuxvTu0NJ","featured":true,"published":true,"isOutOfDate":false,"question":"Do you have any products that are not on your website?","answer":"<p style=\"font-family: Inter;\"><strong>Answer:</strong> Yes. Dermafirm USA maintains a Professional Reserve Collection â a curated selection of premium products that are not displayed on our public website. This collection includes the Laudem Bio Exosome line, Laudem Bio Exo Black Label, and several advanced skin and hair restoration formulations. To request product details or place an order from the Reserve Collection, please email <a rel=\"noopener noreferrer nofollow\" href=\"mailto:[email protected]\">[email protected]</a>.</p>"},{"questionId":"KkF0MbhE1ZI62rGRZijl","categoryId":"l8qMYq86O7jGuxvTu0NJ","featured":true,"published":true,"isOutOfDate":false,"question":"What is the Professional Reserve Collection?","answer":"<p style=\"font-family: Inter;\">The Professional Reserve Collection is Dermafirm USA's curated selection of premium products that are not listed on the public website. The collection includes the Laudem Bio Exosome family, Laudem Bio Exo Black Label, select advanced hair restoration products, and several clinical-grade formulations. Access is available to both professional and retail customers by direct inquiry. To request product information or place an order, please email <a rel=\"noopener noreferrer nofollow\" href=\"mailto:[email protected]\">[email protected]</a>.</p>"},{"questionId":"8YNAzx4QAHclA6QCCBvu","categoryId":"l8qMYq86O7jGuxvTu0NJ","featured":true,"published":true,"isOutOfDate":false,"question":"How do I purchase products that are not listed on your website?","answer":"<p style=\"font-family: Inter;\">Products in our Professional Reserve Collection are available by direct inquiry. Please email <a rel=\"noopener noreferrer nofollow\" href=\"mailto:[email protected]\">[email protected]</a> with the product name (or a description of what you are looking for) and Jessica will respond with full product details, current availability, and a custom invoice for ordering.<br></p>"},{"questionId":"TXtx613kIosQR3SL14JD","categoryId":"l8qMYq86O7jGuxvTu0NJ","featured":true,"published":true,"isOutOfDate":false,"question":"Where can I find your premium exosome products?","answer":"<p style=\"font-family: Inter;\">Our premium exosomes, including Laudem Bio Exosome and Laudem Bio Exo Black Label, are part of the Professional Reserve Collection and are not listed on the public website. To request product details or place an order, please email <a rel=\"noopener noreferrer nofollow\" href=\"mailto:[email protected]\">[email protected]</a>.<br></p>"},{"questionId":"wzi7TofyenYyqODJ9KV3","categoryId":"l8qMYq86O7jGuxvTu0NJ","featured":true,"published":true,"isOutOfDate":false,"question":"Is the website catalog the complete list of all your products?","answer":"<p style=\"font-family: Inter;\">The public website displays our standard catalog. We also offer a Professional Reserve Collection that is not shown on the website â this includes premium exosomes, advanced hair restoration products, and select clinical-grade items. For the complete catalog including Reserve Collection items, please contact <a rel=\"noopener noreferrer nofollow\" href=\"mailto:[email protected]\">[email protected]</a>.<br></p>"},{"questionId":"UiB6jAQ2WuVQfo7p9XAx","categoryId":"l8qMYq86O7jGuxvTu0NJ","featured":true,"published":true,"isOutOfDate":false,"question":"Who do I contact about premium or specialty products?","answer":"<p style=\"font-family: Inter;\">All inquiries about premium products, the Professional Reserve Collection, and any items not displayed on the public website should be directed to <a rel=\"noopener noreferrer nofollow\" href=\"mailto:[email protected]\">[email protected]</a>. Jessica is Dermafirm USA's customer success lead and handles product information requests, custom orders, professional account questions, and protocol guidance.<br></p>"},{"questionId":"AZXFPLsuvvXEOYGnW5aB","categoryId":"l8qMYq86O7jGuxvTu0NJ","featured":true,"published":true,"isOutOfDate":false,"question":"Why can't I see my professional pricing? ","answer":"<p><strong>Professional Pricing Troubleshooting</strong></p><p>Dermafirm USA professional pricing is available only to customers with an active Professional Account.</p><p><strong>Step 1 â Confirm you are logged in</strong></p><p>Please make sure you are logged into the same email address associated with your approved Dermafirm USA Professional Account. If you are not logged in, the website will display regular retail pricing.</p><p><strong>Step 2 â Check the $200 professional minimum</strong></p><p>Professional orders require a minimum purchase of <strong>$200 at professional/wholesale pricing</strong>.</p><p>If the qualifying professional order is below $200, professional pricing may no longer apply and the products may display or revert to regular retail pricing.</p><p>Please add enough qualifying professional products to bring the professional order total to at least $200.</p><p><strong>Step 3 â Previously had professional pricing but it has disappeared</strong></p><p>Professional accounts must remain active by placing at least <strong>$200 in qualifying wholesale purchases every 90 days</strong>.</p><p>If you previously had professional pricing but no l
4141onger see it, your professional access may have become inactive. Please contact Dermafirm USA so we can review and reactivate your Professional Account if eligible.</p><p><strong>Step 4 â Cart is over $200 but checkout still shows retail pricing</strong></p><p>If you are logged into an active Professional Account and your qualifying professional order is over $200, but the price changes back to retail pricing at checkout, this may be caused by old browser session or cached website information.</p><p>Please try the following:</p><ol><li><p>Sign out of your Dermafirm USA account.</p></li><li><p>Close the Dermafirm USA browser tabs.</p></li><li><p>Clear your browser's cache and cookies for <a rel=\"noopener noreferrer nofollow\" href=\"http://DermafirmUSA.com\">DermafirmUSA.com</a>.</p></li><li><p>Reopen the website.</p></li><li><p>Log back into your Professional Account.</p></li><li><p>Add the products to your cart again.</p></li><li><p>Confirm the qualifying professional order is at least $200.</p></li></ol><p>You may also try an Incognito/Private browser window. If professional pricing works there, the issue is most likely related to the browser's cached session.</p><p><strong>Step 5 â Still not working</strong></p><p>If the problem continues after these steps, please contact Dermafirm USA support. Provide the email address associated with your Professional Account and, if possible, a screenshot of the cart or checkout showing the incorrect pricing.</p><p>A Dermafirm USA representative can verify your Professional Account status and assist further.</p>"},{"questionId":"VKf8TvjPmPe4Gimq00Ot","categoryId":"l8qMYq86O7jGuxvTu0NJ","featured":true,"published":true,"isOutOfDate":false,"question":"How do I reactivate my Professional Account?","answer":"<p><strong>How to Reactivate Your Dermafirm USA Professional Account</strong></p><p>Dermafirm USA Professional Accounts must maintain at least <strong>$200 in qualifying wholesale purchases every 90 days</strong> to remain active.</p><p>If you previously had Professional Pricing but no longer have access, your account may need to be reviewed for reactivation.</p><p><strong>To request a review:</strong></p><ol><li><p>Contact Dermafirm USA at <a rel=\"noopener noreferrer nofollow\" href=\"mailto:[email protected]\"><strong>[email protected]</strong></a>.</p></li><li><p>Provide the email address associated with your Professional Account.</p></li><li><p>Our team will review your account status and determine the appropriate next steps.</p></li></ol><p>Please do not create a new Professional Account unless instructed to do so by our team.</p><p>Reactivation is subject to account review and is not automatically guaranteed.</p><p>Once your Professional Account is active, remember that qualifying professional orders must meet the <strong>$200 minimum order requirement</strong> to receive professional pricing.</p><p>If you are already logged into an active Professional Account and your cart is $200 or more but you still see retail pricing, please try logging out, clearing your browser cache and cookies, and logging back in before contacting support.<br></p>"}],"categoryId":"l8qMYq86O7jGuxvTu0NJ","featured":true,"position":3,"icon":"payment","published":true,"isOutOfDate":false,"question":"Professional Account"},"v08AUWRgixH6Ztp56I34":{"questions":[{"questionId":"HIoyHUwDdBkoExSu52C8","categoryId":"v08AUWRgixH6Ztp56I34","featured":true,"published":true,"isOutOfDate":false,"question":"Does Dermafirm USA provide product education?","answer":"<p style=\"font-family: Inter;\">Dermafirm USA provides general product education to support professional use of our products.</p><p style=\"font-family: Inter;\">For advanced treatments, aesthetic devices, exosomes, PDRN, or post-procedure care, please contact Dermafirm USA Support at <a rel=\"noopener noreferrer nofollow\" href=\"mailto:[email protected]\">[email protected]</a>. Our support team can help arrange an advanced treatment education meeting for eligible active professional accounts.<br></p>"},{"questionId":"2PrZydn1XUt70GlSBXt7","categoryId":"v08AUWRgixH6Ztp56I34","featured":true,"published":true,"isOutOfDate":false,"question":"What products are recommended for post-treatment care?","answer":"<p style=\"font-family: Inter;\">Post-treatment care should focus on gentle cleansing, hydration, barrier support, soothing ingredients, and daily sun protection.</p><p style=\"font-family: Inter;\">Our Rx Hydra Exosome line is one of our best-selling options for post-treatment support. We also offer a brightening line and a trouble-skin line for professionals who want to supp
4141ort concerns such as uneven-looking tone, dullness, excess sebum, congestion, or blemish-prone skin.</p><p style=\"font-family: Inter;\">Because post-treatment needs can vary depending on the procedure, skin condition, and provider protocol, please follow your licensed providerâs instructions.</p><p style=\"font-family: Inter;\">For general product education, you may also contact Dermafirm USA Support at <a rel=\"noopener noreferrer nofollow\" href=\"mailto:[email protected]\">[email protected]</a>.<br></p>"},{"questionId":"USBVK9SLYjkPYsLNycpf","categoryId":"v08AUWRgixH6Ztp56I34","featured":true,"published":true,"isOutOfDate":false,"question":"What is PDRN skincare used for?","answer":"<p style=\"font-family: Inter;\">PDRN skincare products are commonly used in Korean skincare to support skin-repair care, hydration, and post-treatment routines. Benefits may vary depending on the product formula, treatment protocol, and individual skin condition.</p><p style=\"font-family: Inter;\">Dermafirm USA can provide general product education; however, we do not provide medical advice or treatment instructions through chat.</p><p style=\"font-family: Inter;\">If you have an active professional account, you may contact Dermafirm USA Support at <a rel=\"noopener noreferrer nofollow\" href=\"mailto:[email protected]\">[email protected]</a> to request a free advanced treatment education session.<br></p>"},{"questionId":"1MUBAqQSapq9uZuoSKcP","categoryId":"v08AUWRgixH6Ztp56I34","featured":true,"published":true,"isOutOfDate":false,"question":"Can Dermafirm Assistant recommend products for my skin concern?","answer":"Dermafirm Assistant can provide general product education and help you explore products based on general skin concerns. However, it cannot provide medical advice, diagnose skin conditions, guarantee results, or replace guidance from a licensed skincare or medical professional."},{"questionId":"rMmbyUfuMYEQb2f44Seo","categoryId":"v08AUWRgixH6Ztp56I34","featured":true,"published":true,"isOutOfDate":false,"question":"What products do you recommend for acne, breakouts, oily skin, clogged pores, and post-acne marks?","answer":"<p style=\"font-family: Inter;\">For acne-prone, oily, congested, or breakout-prone skin, we recommend the <strong>RX Exosome Purifying Line</strong> as our primary skincare solution.</p><p style=\"font-family: Inter;\"><strong>Recommended Routine:</strong></p><p style=\"font-family: Inter;\"><strong>RX Exosome Purifying Cleanser</strong></p><ul><li><p style=\"font-family: Inter;\">Helps remove excess oil, impurities, and pore congestion.</p></li><li><p style=\"font-family: Inter;\">Suitable for oily and acne-prone skin.</p></li></ul><p style=\"font-family: Inter;\"><strong>RX Exosome Purifying Serum</strong></p><ul><li><p style=\"font-family: Inter;\">Formulated with Exosomes, Tea Tree, 4-Terpineol, Centella Asiatica, Houttuynia Cordata, Witch Hazel, and MSM.</p></li><li><p style=\"font-family: Inter;\">Helps calm visible redness and support clearer-looking skin.</p></li></ul><p style=\"font-family: Inter;\"><strong>RX Exosome Purifying Cream</strong></p><ul><li><p style=\"font-family: Inter;\">Formulated with Exosomes, Ceramide NP, Lactobacillus Ferment, Centella Asiatica, Tea Tree, Houttuynia Cordata, and Hyaluronic Acid.</p></li><li><p style=\"font-family: Inter;\">Helps support the skin barrier while providing lightweight hydration.<br></p></li></ul><p style=\"font-family: Inter;\"></p>"}],"categoryId":"v08AUWRgixH6Ztp56I34","featured":true,"position":4,"icon":"payment","published":true,"isOutOfDate":false,"question":"Product Education"},"fhVbcFoGAZLXYTxu2OwP":{"questions":[{"questionId":"RKPoUXUI2SWrqntWYTnS","categoryId":"fhVbcFoGAZLXYTxu2OwP","featured":true,"published":true,"isOutOfDate":false,"question":"Does Dermafirm USA provide device support?","answer":"<p style=\"font-family: Inter;\">Dermafirm USA provides device education and support for eligible professional customers.</p><p style=\"font-family: Inter;\">For device setup, warranty questions, treatment use, or training support, please contact Dermafirm USA Support at <a rel=\"noopener noreferrer nofollow\" href=\"mailto:[email protected]\">[email protected]</a> so the appropriate team member can assist you.<br></p>"},{"questionId":"9N3kWSgBdeWx0ChaJFhw","categoryId":"fhVbcFoGAZLXYTxu2OwP","featured":true,"published":true,"isOutOfDate":false,"question":"Does Dermafirm USA offer wellness device education and support?","answer":"<p style=\"font-family: Inter;\">Dermafirm USA may provide general education and support for eligible wellness devices offered through our company.</p><p style=\"font-family: Inter;\">
4141For wellness device setup, product education, warranty questions, or training support, please contact Dermafirm USA Support at <a rel=\"noopener noreferrer nofollow\" href=\"mailto:[email protected]\">[email protected]</a> so the appropriate team member can assist you.</p><p style=\"font-family: Inter;\">Dermafirm USA does not provide medical advice, diagnosis, treatment claims, or health outcome guarantees through chat. Please consult a qualified healthcare provider for medical questions or condition-specific guidance.<br></p>"},{"questionId":"s9RrzvAU5whX6BLWhzwh","categoryId":"fhVbcFoGAZLXYTxu2OwP","featured":false,"published":true,"isOutOfDate":false,"question":"What should I do if my professional device is not working properly?","answer":"<p><strong>For a non-safety device issue, basic troubleshooting should be attempted before contacting support.</strong> If the device powers on but a handpiece or accessory is not functioning, first confirm that the handpiece or accessory is securely connected and that all approved cables are fully seated. Next, check whether the device displays an error message or error code. If an error code appears, record it exactly and do not attempt internal repairs. If these basic checks do not resolve the issue, please contact Dermafirm USA support. Do not open, disassemble, modify, bypass safety features, or attempt internal repairs on the device. When contacting support, please provide the device name, order information, serial number if available, a description of the problem, and photos or a short video showing the issue when helpful. If you notice overheating, smoke, a burning smell, sparking, electrical damage, or another potential safety issue, discontinue use immediately and contact Dermafirm USA support before using the device again. Warranty eligibility and repair or replacement options are determined after the device and purchase information are reviewed.</p>"}],"categoryId":"fhVbcFoGAZLXYTxu2OwP","featured":true,"position":5,"icon":"exchange","published":true,"isOutOfDate":false,"question":"Device Support"},"nLEqxsvSUXbWAFeKReh8":{"questions":[{"questionId":"D3XdgulLYBpZCOhxONHd","categoryId":"nLEqxsvSUXbWAFeKReh8","featured":true,"published":true,"isOutOfDate":false,"question":"How can I contact Dermafirm USA Support?","answer":"<p style=\"font-family: Inter;\">You can contact Dermafirm USA Support through the contact options on our website.</p><p style=\"font-family: Inter;\">Please include your name, email address, order number if applicable, and a brief description of your question so our team can assist you efficiently.</p><p style=\"font-family: Inter;\">You may also contact us directly at <a rel=\"noopener noreferrer nofollow\" href=\"mailto:[email protected]\">[email protected]</a>.<br></p>"},{"questionId":"L6P9rtv8KMu7O3rIkzcq","categoryId":"nLEqxsvSUXbWAFeKReh8","featured":true,"published":true,"isOutOfDate":false,"question":"Does Dermafirm USA have a showroom?","answer":"<p style=\"font-family: Inter;\">Yes. Our showroom is located near Boston, MA. Showroom visits are by appointment only.</p><p style=\"font-family: Inter;\">To arrange a visit, please contact Dermafirm USA Support at <a rel=\"noopener noreferrer nofollow\" href=\"mailto:[email protected]\">[email protected]</a>.<br></p>"},{"questionId":"VcxVOKT72GtDNALIty7m","categoryId":"nLEqxsvSUXbWAFeKReh8","featured":true,"published":true,"isOutOfDate":false,"question":"Where is Dermafirm USAâs warehouse located?","answer":"<p style=\"font-family: Inter;\">Dermafirm USAâs warehouse is located near Boston, MA.<br></p>"}],"categoryId":"nLEqxsvSUXbWAFeKReh8","featured":true,"position":6,"icon":"inventory","published":true,"isOutOfDate":false,"question":"Contact & Location"},"7jovfUByaKvVKYL66iU2":{"questions":[{"questionId":"0BeaOr8954nkqiSFWtK1","categoryId":"7jovfUByaKvVKYL66iU2","featured":true,"published":true,"isOutOfDate":false,"question":"Can Dermafirm USA provide medical or treatment advice through chat?","answer":"<p style=\"font-family: Inter;\">No. Dermafirm USA does not provide medical advice, diagnosis, injection guidance, microneedling depth instructions, professional treatment protocols, or condition-specific treatment recommendations through chat.</p><p style=\"font-family: Inter;\">
4141For treatment-related questions, please consult a licensed medical provider or qualified professional. Dermafirm USA can provide general product education only.<br></p>"},{"questionId":"lCMlKi2J4l5p2tX7KyW6","categoryId":"7jovfUByaKvVKYL66iU2","featured":true,"published":true,"isOutOfDate":false,"question":"Can Dermafirm USA share wholesale pricing through chat?","answer":"<p style=\"font-family: Inter;\">Wholesale pricing is available only to approved professional customers after login.</p><p style=\"font-family: Inter;\">Dermafirm USA does not reveal wholesale pricing, estimate wholesale discounts, or share professional-only pricing through chat unless the customer is verified through an approved professional account.<br></p>"},{"questionId":"dY6Pj1G7CXjRESCCnz8U","categoryId":"7jovfUByaKvVKYL66iU2","featured":true,"published":true,"isOutOfDate":false,"question":"Can Dermafirm USA approve or reactivate my professional account through chat?","answer":"<p style=\"font-family: Inter;\">No. Dermafirm USA does not approve, reactivate, or disable professional accounts through chat.</p><p style=\"font-family: Inter;\">Professional account changes must be reviewed by the Dermafirm USA team. For account support, please contact <a rel=\"noopener noreferrer nofollow\" href=\"mailto:[email protected]\">[email protected]</a>.<br></p>"},{"questionId":"vq3rYv8xTEPoVSKYdpFo","categoryId":"7jovfUByaKvVKYL66iU2","featured":true,"published":true,"isOutOfDate":false,"question":"Are Dermafirm USA products authentic?","answer":"<p style=\"font-family: Inter;\">Yes. Dermafirm USA provides authentic Korean skincare, haircare, wellness, and professional aesthetic products. Products are sourced through official distribution channels and shipped from the U.S. when available.<br></p>"},{"questionId":"oq0AooL82vZY1kIFFFZq","categoryId":"7jovfUByaKvVKYL66iU2","featured":true,"published":true,"isOutOfDate":false,"question":"Can Dermafirm Assistant provide hidden product or distributor-only product details?","answer":"No. Dermafirm Assistant cannot discuss hidden products, unpublished products, distributor-only products, private pricing, supplier details, or confidential company information. Please contact Dermafirm USA Support if you need help with available products or professional account access."}],"categoryId":"7jovfUByaKvVKYL66iU2","featured":true,"position":7,"icon":"social","published":true,"isOutOfDate":false,"question":"Policies & Safety"},"adsz6laHy4liTEM40hSm":{"questions":[{"questionId":"JsfDTOSPAHTddFPSRdvd","categoryId":"adsz6laHy4liTEM40hSm","featured":true,"published":true,"isOutOfDate":false,"question":"What payment methods do you accept?","answer":"We accept all major credit cards and available payment options shown at checkout. Payment availability may vary depending on your location, order type, and checkout method."},{"questionId":"SK9WOuqgAHYy97vdDjip","categoryId":"adsz6laHy4liTEM40hSm","featured":true,"published":true,"isOutOfDate":false,"question":"Why is my checkout total higher than expected?","answer":"<p style=\"font-family: Inter;\">We're sorry for the confusion! For personalized help, please email <a rel=\"noopener noreferrer nofollow\" href=\"mailto:[email protected]\"><strong>[email protected]</strong></a> with a screenshot of your checkout page or the items in your cart and your zip code, and our team will look into it right away.<br></p>"},{"questionId":"2QGBHu3buqavxDAePJFn","categoryId":"adsz6laHy4liTEM40hSm","featured":true,"published":true,"isOutOfDate":false,"question":"My discount code isn't working at checkout","answer":"<p style=\"font-family: Inter;\">Sorry about that! A discount code may not apply for a few reasons:</p><ul><li><p style=\"font-family: Inter;\">Codes are <strong>case-sensitive</strong> â please type it exactly as shown</p></li><li><p style=\"font-family: Inter;\">The code may have <strong>expired</strong> or reached its usage limit</p></li><li><p style=\"font-family: Inter;\">It may be <strong>restricted</strong> to specific products, collections, or a minimum order amount</p></li><li><p style=\"font-family: Inter;\">Only <strong>one discount code</strong> can be used per order</p></li><li><p style=\"font-family: Inter;\">Codes for <strong>professional or wholesale accounts</strong> only work when logged into that account</p></li></ul><p style=\"font-family: Inter;\">
4141For help with your code, please email <a rel=\"noopener noreferrer nofollow\" href=\"mailto:[email protected]\"><strong>[email protected]</strong></a> with the code you're trying to use and the items in your cart, and we'll check it for you.<br></p>"},{"questionId":"jrqL9VUKf8HMfLAi101K","categoryId":"adsz6laHy4liTEM40hSm","featured":true,"published":true,"isOutOfDate":false,"question":" I haven't placed my order yet â I need help before checkout","answer":"<p style=\"font-family: Inter;\">Of course â we're happy to help before you complete your order. Please email <a rel=\"noopener noreferrer nofollow\" href=\"mailto:[email protected]\"><strong>[email protected]</strong></a> with:</p><ul><li><p style=\"font-family: Inter;\">What you're seeing (the issue or unexpected charge)</p></li><li><p style=\"font-family: Inter;\">The products in your cart</p></li><li><p style=\"font-family: Inter;\">Any error message displayed</p></li></ul><p style=\"font-family: Inter;\">No order number is needed at this stage. Our team will walk you through it as quickly as possible.<br></p>"},{"questionId":"U5wAO7llmVe0SF8wGKj4","categoryId":"adsz6laHy4liTEM40hSm","featured":false,"published":true,"isOutOfDate":false,"question":"Why did my cart total change at checkout?","answer":"<p style=\"font-family: Inter;\">Weâre sorry for the confusion. Checkout price differences may be related to shipping, taxes, discount codes, account status, product eligibility, or checkout settings.</p><p style=\"font-family: Inter;\">Since this requires a review of your cart or order details, please email <a rel=\"noopener noreferrer nofollow\" href=\"mailto:[email protected]\">[email protected]</a> with the following information:</p><ol><li><p style=\"font-family: Inter;\">The email address used for your Dermafirm USA account</p></li><li><p style=\"font-family: Inter;\">A screenshot of your cart</p></li><li><p style=\"font-family: Inter;\">A screenshot of the checkout page showing the different price</p></li><li><p style=\"font-family: Inter;\">Product names and quantities in your cart</p></li><li><p style=\"font-family: Inter;\">Any discount code you tried to use</p></li></ol><p style=\"font-family: Inter;\">Our team will review the details and help confirm the correct pricing.</p>"}],"categoryId":"adsz6laHy4liTEM40hSm","featured":true,"position":8,"icon":"payment","published":true,"isOutOfDate":false,"question":"Payment & Checkout"},"FplZYJ7LIngbHkdWvnDw":{"questions":[{"questionId":"gimrNCo8d0iRzHxIEIQI","categoryId":"FplZYJ7LIngbHkdWvnDw","featured":true,"published":true,"isOutOfDate":false,"question":"I have a problem with my order. What should I do?","answer":"For order-related questions, including missing packages, damaged items, incorrect items, returns, refunds, or delivery issues, please contact Dermafirm USA Support directly. Dermafirm Assistant cannot process returns, refunds, replacements, chargebacks, or shipping claims through chat."}],"categoryId":"FplZYJ7LIngbHkdWvnDw","featured":true,"position":9,"icon":"exchange","published":true,"isOutOfDate":false,"question":"Order Support"},"AzzWy2YhnUzjGvLE8A40":{"questions":[{"questionId":"E8ACBEQZrkRSuPbJhqFx","categoryId":"AzzWy2YhnUzjGvLE8A40","featured":true,"published":true,"isOutOfDate":false,"question":"I cannot log in to my account. What should I do?","answer":"Please use the login option on our website and follow the email verification process. If you still cannot access your account, please contact Dermafirm USA Support for assistance. Dermafirm Assistant cannot reset passwords, approve accounts, or modify account access through chat."},{"questionId":"McwSdO3i2Vcpe36sO1jT","categoryId":"AzzWy2YhnUzjGvLE8A40","featured":true,"published":true,"isOutOfDate":false,"question":"Why do I need a login code?","answer":"Dermafirm USA may use email verification to help protect customer accounts. Please enter the verification code sent to your email to complete login. If you do not receive the code, check your spam or junk folder, then contact support if the issue continues."}],"categoryId":"AzzWy2YhnUzjGvLE8A40","featured":true,"position":10,"icon":"discountAuto","published":true,"isOutOfDate":false,"question":"Account & Store Information"},"lKLxRFg2BbDvag4oEBLF":{"questions":[],"categoryId":"lKLxRFg2BbDvag4oEBLF","featured":false,"position":11,"icon":"","published":false,"isOutOfDate":false,"question":"Uncategorized"}}} || {}; 4142 4143 window.AVADA_FAQ = { 4144 campaigns: [{"templateId":"product_recommendation","name":"Product Recommendation","status":"inactive","trigger":{"type":"after_time","value":8,"displayOn":{"type":"product","value":[]}}
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4144,"condition":{"audience":"all","displayTime":"all_time","device":"all","duration":{"type":"always","value":10},"country":{"type":"all","value":[]},"filterCustomers":"all","segmentIds":[],"customerIds":[]},"message":{"type":"text","content":"<p>Can I help you find the perfect product? ð</p>","contentMessageType":"custom_message","quickQuestions":[{"id":1,"content":"What is the best product?"},{"id":2,"content":"What is on sale?"},{"id":3,"content":"Can you suggest products for me?"}],"backgroundColor":"#ffffff","textColor":"#232323","buttonColor":"#232323","buttonTextColor":"#ffffff","replyPlaceholder":"Click to reply"},"priority":3,"triggered":0,"interacted":0,"createdAt":"2026-05-17T20:05:06.868Z","updatedAt":"2026-05-17T20:05:06.868Z","id":"z87rmbcimb2xi7g3upM6"}] || [], 4145 questions: [{"answer":"<p style=\"font-family: Inter;\">No. Dermafirm USA does not provide medical advice, diagnosis, injection guidance, microneedling depth instructions, professional treatment protocols, or condition-specific treatment recommendations through chat.</p><p style=\"font-family: Inter;\">For treatment-related questions, please consult a licensed medical provider or qualified professional. Dermafirm USA can provide general product education only.<br></p>","question":"Can Dermafirm USA provide medical or treatment advice through chat?","published":true,"categoryId":"7jovfUByaKvVKYL66iU2","featured":true,"createdAt":"2026-05-18T01:26:16.097Z","id":"0BeaOr8954nkqiSFWtK1","questionId":"0BeaOr8954nkqiSFWtK1"},{"answer":"Dermafirm Assistant can provide general product education and help you explore products based on general skin concerns. However, it cannot provide medical advice, diagnose skin conditions, guarantee results, or replace guidance from a licensed skincare or medical professional.","question":"Can Dermafirm Assistant recommend products for my skin concern?","featured":true,"published":true,"categoryId":"v08AUWRgixH6Ztp56I34","createdAt":"2026-05-18T09:56:50.772Z","type":"import","id":"1MUBAqQSapq9uZuoSKcP","questionId":"1MUBAqQSapq9uZuoSKcP"},{"answer":"Yes. Dermafirm USA offers free U.S. shipping on eligible retail orders of $40 or more. Approved professional accounts may have different wholesale order requirements. Please review the shipping options shown at checkout for the most accurate information.","question":"Do you offer free shipping?","featured":true,"published":true,"categoryId":"5C8p9KThOiHKfvnadNfr","createdAt":"2026-05-18T09:56:50.772Z","type":"import","id":"1yCLMBl9PbvLzrMXCGcJ","questionId":"1yCLMBl9PbvLzrMXCGcJ"},{"answer":"<p style=\"font-family: Inter;\">Post-treatment care should focus on gentle cleansing, hydration, barrier support, soothing ingredients, and daily sun protection.</p><p style=\"font-family: Inter;\">Our Rx Hydra Exosome line is one of our best-selling options for post-treatment support. We also offer a brightening line and a trouble-skin line for professionals who want to support concerns such as uneven-looking tone, dullness, excess sebum, congestion, or blemish-prone skin.</p><p style=\"font-family: Inter;\">Because post-treatment needs can vary depending on the procedure, skin condition, and provider protocol, please follow your licensed providerâs instructions.</p><p style=\"font-family: Inter;\">For general product education, you may also contact Dermafirm USA Support at <a rel=\"noopener noreferrer nofollow\" href=\"mailto:[email protected]\">[email protected]</a>.<br></p>","question":"What products are recommended for post-treatment care?","published":true,"categoryId":"v08AUWRgixH6Ztp56I34","featured":true,"createdAt":"2026-05-18T01:20:07.107Z","id":"2PrZydn1XUt70GlSBXt7","questionId":"2PrZydn1XUt70GlSBXt7"},{"answer":"<p style=\"font-family: Inter;\">Sorry about that! A discount code may not apply for a few reasons:</p><ul><li><p style=\"font-family: Inter;\">Codes are <strong>case-sensitive</strong> â please type it exactly as shown</p></li><li><p style=\"font-family: Inter;\">The code may have <strong>expired</strong> or reached its usage limit</p></li><li><p style=\"font-family: Inter;\">It may be <strong>restricted</strong> to specific products, collections, or a minimum order amount</p></li><li><p style=\"font-family: Inter;\">Only <strong>one discount code</strong> can be used per order</p></li><li><p style=\"font-family: Inter;\">Codes for <strong>professional or wholesale accounts</strong> only work when logged into that account</p></li></ul><p style=\"font-family: Inter;\">
4145For help with your code, please email <a rel=\"noopener noreferrer nofollow\" href=\"mailto:[email protected]\"><strong>[email protected]</strong></a> with the code you're trying to use and the items in your cart, and we'll check it for you.<br></p>","question":"My discount code isn't working at checkout","published":true,"categoryId":"adsz6laHy4liTEM40hSm","featured":true,"createdAt":"2026-05-19T16:59:36.976Z","id":"2QGBHu3buqavxDAePJFn","questionId":"2QGBHu3buqavxDAePJFn"},{"answer":"No. Delivery estimates are shown at checkout, but Dermafirm Assistant cannot guarantee a specific delivery date. Delivery time may vary based on the shipping method selected, carrier performance, destination, holidays, weather, and other factors.","question":"Can you guarantee my order will arrive by a specific date?","featured":true,"published":true,"categoryId":"5C8p9KThOiHKfvnadNfr","createdAt":"2026-05-18T09:56:50.772Z","type":"import","id":"2cPYHT0NbUN8MPE5Xr3E","questionId":"2cPYHT0NbUN8MPE5Xr3E"},{"answer":"Please first make sure you are logged in with your approved professional account. If you are logged in and still cannot see wholesale pricing on eligible professional products, please contact Dermafirm USA Support for account review. Dermafirm Assistant cannot approve, reactivate, disable, or modify professional accounts through chat.","question":"My professional account is not showing wholesale pricing. What should I do?","featured":true,"published":true,"categoryId":"l8qMYq86O7jGuxvTu0NJ","createdAt":"2026-05-18T09:56:50.772Z","type":"import","id":"4cZcfklIySbsbMddnY72","questionId":"4cZcfklIySbsbMddnY72"},{"answer":"<p style=\"font-family: Inter;\">Products in our Professional Reserve Collection are available by direct inquiry. Please email <a rel=\"noopener noreferrer nofollow\" href=\"mailto:[email protected]\">[email protected]</a> with the product name (or a description of what you are looking for) and Jessica will respond with full product details, current availability, and a custom invoice for ordering.<br></p>","question":"How do I purchase products that are not listed on your website?","published":true,"categoryId":"l8qMYq86O7jGuxvTu0NJ","featured":true,"createdAt":"2026-05-18T12:22:29.153Z","id":"8YNAzx4QAHclA6QCCBvu","questionId":"8YNAzx4QAHclA6QCCBvu"},{"answer":"<p style=\"font-family: Inter;\">Dermafirm USA may provide general education and support for eligible wellness devices offered through our company.</p><p style=\"font-family: Inter;\">For wellness device setup, product education, warranty questions, or training support, please contact Dermafirm USA Support at <a rel=\"noopener noreferrer nofollow\" href=\"mailto:[email protected]\">[email protected]</a> so the appropriate team member can assist you.</p><p style=\"font-family: Inter;\">Dermafirm USA does not provide medical advice, diagnosis, treatment claims, or health outcome guarantees through chat. Please consult a qualified healthcare provider for medical questions or condition-specific guidance.<br></p>","question":"Does Dermafirm USA offer wellness device education and support?","published":true,"categoryId":"fhVbcFoGAZLXYTxu2OwP","featured":true,"createdAt":"2026-05-18T01:24:51.626Z","id":"9N3kWSgBdeWx0ChaJFhw","questionId":"9N3kWSgBdeWx0ChaJFhw"},{"answer":"<p><strong>Professional Pricing Troubleshooting</strong></p><p>Dermafirm USA professional pricing is available only to customers with an active Professional Account.</p><p><strong>Step 1 â Confirm you are logged in</strong></p><p>Please make sure you are logged into the same email address associated with your approved Dermafirm USA Professional Account. If you are not logged in, the website will display regular retail pricing.</p><p><strong>Step 2 â Check the $200 professional minimum</strong></p><p>Professional orders require a minimum purchase of <strong>$200 at professional/wholesale pricing</strong>.</p><p>If the qualifying professional order is below $200, professional pricing may no longer apply and the products may display or revert to regular retail pricing.</p><p>Please add enough qualifying professional products to bring the professional order total to at least $200.</p><p><strong>Step 3 â Previously had professional pricing but it has disappeared</strong></p><p>Professional accounts must remain active by placing at least <strong>$200 in qualifying wholesale purchases every 90 days</strong>.</p><p>If you previously had professional pricing but no longer see it, your professional access may have become inactive. Please contact Dermafirm USA so we can review and reactivate your Professional Account if eligible.</p><p><strong>Step 4 â Cart is over $200 but checkout still shows retail pricing</strong></p><p>
4145If you are logged into an active Professional Account and your qualifying professional order is over $200, but the price changes back to retail pricing at checkout, this may be caused by old browser session or cached website information.</p><p>Please try the following:</p><ol><li><p>Sign out of your Dermafirm USA account.</p></li><li><p>Close the Dermafirm USA browser tabs.</p></li><li><p>Clear your browser's cache and cookies for <a rel=\"noopener noreferrer nofollow\" href=\"http://DermafirmUSA.com\">DermafirmUSA.com</a>.</p></li><li><p>Reopen the website.</p></li><li><p>Log back into your Professional Account.</p></li><li><p>Add the products to your cart again.</p></li><li><p>Confirm the qualifying professional order is at least $200.</p></li></ol><p>You may also try an Incognito/Private browser window. If professional pricing works there, the issue is most likely related to the browser's cached session.</p><p><strong>Step 5 â Still not working</strong></p><p>If the problem continues after these steps, please contact Dermafirm USA support. Provide the email address associated with your Professional Account and, if possible, a screenshot of the cart or checkout showing the incorrect pricing.</p><p>A Dermafirm USA representative can verify your Professional Account status and assist further.</p>","question":"Why can't I see my professional pricing? ","published":true,"categoryId":"l8qMYq86O7jGuxvTu0NJ","featured":true,"createdAt":"2026-08-29T03:05:42.570Z","id":"AZXFPLsuvvXEOYGnW5aB","questionId":"AZXFPLsuvvXEOYGnW5aB"},{"answer":"<p style=\"font-family: Inter;\">You can contact Dermafirm USA Support through the contact options on our website.</p><p style=\"font-family: Inter;\">Please include your name, email address, order number if applicable, and a brief description of your question so our team can assist you efficiently.</p><p style=\"font-family: Inter;\">You may also contact us directly at <a rel=\"noopener noreferrer nofollow\" href=\"mailto:[email protected]\">[email protected]</a>.<br></p>","question":"How can I contact Dermafirm USA Support?","published":true,"categoryId":"nLEqxsvSUXbWAFeKReh8","featured":true,"createdAt":"2026-05-18T01:23:04.205Z","id":"D3XdgulLYBpZCOhxONHd","questionId":"D3XdgulLYBpZCOhxONHd"},{"answer":"Please use the login option on our website and follow the email verification process. If you still cannot access your account, please contact Dermafirm USA Support for assistance. Dermafirm Assistant cannot reset passwords, approve accounts, or modify account access through chat.","question":"I cannot log in to my account. What should I do?","featured":true,"published":true,"categoryId":"AzzWy2YhnUzjGvLE8A40","createdAt":"2026-05-18T09:56:50.772Z","type":"import","id":"E8ACBEQZrkRSuPbJhqFx","questionId":"E8ACBEQZrkRSuPbJhqFx"},{"defaultCategoryId":1,"defaultQuestionId":2,"question":"How to track my order?","answer":"<p>You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on <a href=\"#chatty-tracking\">Track</a> navigation or <a href=\"#chatty-chat\">Chat with us</a>.</p>","featured":true,"published":true,"createdAt":"2026-05-17T20:05:05.732Z","id":"EZFjmtmyTzpMHVX13YYZ","categoryId":"5C8p9KThOiHKfvnadNfr","updatedAt":"2026-05-17T20:05:06.278Z","questionId":"EZFjmtmyTzpMHVX13YYZ"},{"answer":"<p style=\"font-family: Inter;\">Dermafirm USA provides general product education to support professional use of our products.</p><p style=\"font-family: Inter;\">For advanced treatments, aesthetic devices, exosomes, PDRN, or post-procedure care, please contact Dermafirm USA Support at <a rel=\"noopener noreferrer nofollow\" href=\"mailto:[email protected]\">[email protected]</a>. Our support team can help arrange an advanced treatment education meeting for eligible active professional accounts.<br></p>","question":"Does Dermafirm USA provide product education?","published":true,"categoryId":"v08AUWRgixH6Ztp56I34","featured":true,"createdAt":"2026-05-18T01:19:19.259Z","id":"HIoyHUwDdBkoExSu52C8","questionId":"HIoyHUwDdBkoExSu52C8"},{"answer":"We accept all major credit cards and available payment options shown at checkout. Payment availability may vary depending on your location, order type, and checkout method.","question":"What payment methods do you accept?","featured":true,"published":true,"categoryId":"adsz6laHy4liTEM40hSm","createdAt":"2026-05-18T09:56:50.772Z","type":"import","id":"JsfDTOSPAHTddFPSRdvd","questionId":"JsfDTOSPAHTddFPSRdvd"},{"answer":"<p style=\"font-family: Inter;\">The Professional Reserve Collection is Dermafirm USA's curated selection of premium products that are not listed on the public website. The collection includes the Laudem Bio Exosome family, Laudem Bio Exo Black Label, select advanced hair restoration products, and several clinical-grade formulations. Access is available to both professional and retail customers by direct inquiry. To request product information or place an order, please email <a rel=\"noopener noreferrer nofollow\" href=\"mailto:[email protected]\">[email protected]</a>.</p>","question":"What is the Professional Reserve Collection?","published":true,"categoryId":"l8qMYq86O7jGuxvTu0NJ","featured":true,"createdAt":"2026-05-18T12:21:25.337Z","id":"KkF0MbhE1ZI62rGRZijl","questionId":"KkF0MbhE1ZI62rGRZijl"},{"answer":"<p style=\"font-family: Inter;\">Yes. Our showroom is located near Boston, MA. Showroom visits are by appointment only.</p><p style=\"font-family: Inter;\">To arrange a visit, please contact Dermafirm USA Support at <a rel=\"noopener noreferrer nofollow\" href=\"mailto:[email protected]\">[email protected]</a>.<br></p>","question":"Does Dermafirm USA have a showroom?","published":true,"categoryId":"nLEqxsvSUXbWAFeKReh8","featured":true,"createdAt":"2026-05-18T01:23:31.219Z","id":"L6P9rtv8KMu7O3rIkzcq","questionId":"L6P9rtv8KMu7O3rIkzcq"},{"answer":"Dermafirm USA may use email verification to help protect customer accounts. Please enter the verification code sent to your email to complete login. If you do not receive the code, check your spam or junk folder, then contact support if the issue continues.","question":"Why do I need a login code?","featured":true,"published":true,"categoryId":"AzzWy2YhnUzjGvLE8A40","createdAt":"2026-05-18T09:56:50.772Z","type":"import","id":"McwSdO3i2Vcpe36sO
41451jT","questionId":"McwSdO3i2Vcpe36sO1jT"},{"answer":"<p style=\"font-family: Inter;\"><strong>Answer:</strong> Yes. Dermafirm USA maintains a Professional Reserve Collection â a curated selection of premium products that are not displayed on our public website. This collection includes the Laudem Bio Exosome line, Laudem Bio Exo Black Label, and several advanced skin and hair restoration formulations. To request product details or place an order from the Reserve Collection, please email <a rel=\"noopener noreferrer nofollow\" href=\"mailto:[email protected]\">[email protected]</a>.</p>","question":"Do you have any products that are not on your website?","published":true,"categoryId":"l8qMYq86O7jGuxvTu0NJ","featured":true,"createdAt":"2026-05-18T12:20:28.866Z","id":"MfEaQE9q9vfdsAQIY6Fo","questionId":"MfEaQE9q9vfdsAQIY6Fo"},{"defaultCategoryId":1,"defaultQuestionId":1,"question":"How long will it take to receive my order?","answer":"<p>Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.</p>","featured":true,"published":true,"createdAt":"2026-05-17T20:05:05.732Z","id":"Nr5P0omgt3uvELWTawNy","categoryId":"5C8p9KThOiHKfvnadNfr","updatedAt":"2026-05-17T20:05:06.278Z","questionId":"Nr5P0omgt3uvELWTawNy"},{"answer":"<p style=\"font-family: Inter;\">Dermafirm USA provides device education and support for eligible professional customers.</p><p style=\"font-family: Inter;\">For device setup, warranty questions, treatment use, or training support, please contact Dermafirm USA Support at <a rel=\"noopener noreferrer nofollow\" href=\"mailto:[email protected]\">[email protected]</a> so the appropriate team member can assist you.<br></p>","question":"Does Dermafirm USA provide device support?","published":true,"categoryId":"fhVbcFoGAZLXYTxu2OwP","featured":true,"createdAt":"2026-05-18T01:21:42.892Z","id":"RKPoUXUI2SWrqntWYTnS","questionId":"RKPoUXUI2SWrqntWYTnS"},{"answer":"<p style=\"font-family: Inter;\">We're sorry for the confusion! For personalized help, please email <a rel=\"noopener noreferrer nofollow\" href=\"mailto:[email protected]\"><strong>[email protected]</strong></a> with a screenshot of your checkout page or the items in your cart and your zip code, and our team will look into it right away.<br></p>","question":"Why is my checkout total higher than expected?","published":true,"categoryId":"adsz6laHy4liTEM40hSm","featured":true,"createdAt":"2026-05-19T16:58:49.226Z","id":"SK9WOuqgAHYy97vdDjip","questionId":"SK9WOuqgAHYy97vdDjip"},{"answer":"<p style=\"font-family: Inter;\">Yes. Professional product pricing is only visible to approved professional account holders after login. Dermafirm Assistant cannot provide, estimate, or confirm wholesale pricing through chat. Please log in to your approved professional account to view eligible professional prices.<br></p>","question":"Do I need to log in to see professional product pricing?","published":true,"categoryId":"l8qMYq86O7jGuxvTu0NJ","featured":true,"createdAt":"2026-05-18T09:47:56.863Z","id":"StjqcBidLSl4bFV45Hwe","questionId":"StjqcBidLSl4bFV45Hwe"},{"answer":"<p style=\"font-family: Inter;\">Our premium exosomes, including Laudem Bio Exosome and Laudem Bio Exo Black Label, are part of the Professional Reserve Collection and are not listed on the public website. To request product details or place an order, please email <a rel=\"noopener noreferrer nofollow\" href=\"mailto:[email protected]\">[email protected]</a>.<br></p>","question":"Where can I find your premium exosome products?","published":true,"categoryId":"l8qMYq86O7jGuxvTu0NJ","featured":true,"createdAt":"2026-05-18T12:22:55.219Z","id":"TXtx613kIosQR3SL14JD","questionId":"TXtx613kIosQR3SL14JD"},{"answer":"<p style=\"font-family: Inter;\">Weâre sorry for the confusion. Checkout price differences may be related to shipping, taxes, discount codes, account status, product eligibility, or checkout settings.</p><p style=\"font-family: Inter;\">Since this requires a review of your cart or order details, please email <a rel=\"noopener noreferrer nofollow\" href=\"mailto:[email protected]\">[email protected]</a> with the following information:</p><ol><li><p style=\"font-family: Inter;\">The email address used for your Dermafirm USA account</p></li><li><p style=\"font-family: Inter;\">A screenshot of your cart</p></li><li><p style=\"font-family: Inter;\">A screenshot of the checkout page showing the different price</p></li><li><p style=\"font-family: Inter;\">Product names and quantities in your cart</p></li><li><p style=\"font-family: Inter;\">Any discount code you tried to use</p></li></ol><p style=\"font-family: Inter;\">Our team will review the details and help confirm the correct pricing.</p>","question":"Why did my cart total change at checkout?","published":true,"categoryId":"adsz6laHy4liTEM40hSm","featured":false,"createdAt":"2026-06-08T08:23:01.900Z","id":"U5wAO7llmVe0SF8wGKj4","questionId":"U5wAO7llmVe0SF8wGKj4"},{"answer":"<p style=\"font-family: Inter;\">PDRN skincare products are commonly used in Korean skincare to supp
4145ort skin-repair care, hydration, and post-treatment routines. Benefits may vary depending on the product formula, treatment protocol, and individual skin condition.</p><p style=\"font-family: Inter;\">Dermafirm USA can provide general product education; however, we do not provide medical advice or treatment instructions through chat.</p><p style=\"font-family: Inter;\">If you have an active professional account, you may contact Dermafirm USA Support at <a rel=\"noopener noreferrer nofollow\" href=\"mailto:[email protected]\">[email protected]</a> to request a free advanced treatment education session.<br></p>","question":"What is PDRN skincare used for?","published":true,"categoryId":"v08AUWRgixH6Ztp56I34","featured":true,"createdAt":"2026-05-18T01:20:31.716Z","id":"USBVK9SLYjkPYsLNycpf","questionId":"USBVK9SLYjkPYsLNycpf"},{"answer":"<p style=\"font-family: Inter;\">Some Dermafirm USA products are available to retail customers, while professional-only products may require an approved professional account.</p><p style=\"font-family: Inter;\">Professional pricing and professional-only access are available only to approved professional customers after login. Dermafirm USA does not approve, reactivate, or disable professional accounts through chat.</p><p style=\"font-family: Inter;\">If you need help with professional account access, please contact Dermafirm USA Support at <a rel=\"noopener noreferrer nofollow\" href=\"mailto:[email protected]\">[email protected]</a>.<br></p>","question":"Can anyone buy professional products from Dermafirm USA?","published":true,"categoryId":"l8qMYq86O7jGuxvTu0NJ","featured":true,"createdAt":"2026-05-18T01:17:56.396Z","id":"UVHHP98R3LJbksosfRTT","questionId":"UVHHP98R3LJbksosfRTT"},{"answer":"<p style=\"font-family: Inter;\">All inquiries about premium products, the Professional Reserve Collection, and any items not displayed on the public website should be directed to <a rel=\"noopener noreferrer nofollow\" href=\"mailto:[email protected]\">[email protected]</a>. Jessica is Dermafirm USA's customer success lead and handles product information requests, custom orders, professional account questions, and protocol guidance.<br></p>","question":"Who do I contact about premium or specialty products?","published":true,"categoryId":"l8qMYq86O7jGuxvTu0NJ","featured":true,"createdAt":"2026-05-18T12:23:48.200Z","id":"UiB6jAQ2WuVQfo7p9XAx","questionId":"UiB6jAQ2WuVQfo7p9XAx"},{"answer":"<p><strong>How to Reactivate Your Dermafirm USA Professional Account</strong></p><p>Dermafirm USA Professional Accounts must maintain at least <strong>$200 in qualifying wholesale purchases every 90 days</strong> to remain active.</p><p>If you previously had Professional Pricing but no longer have access, your account may need to be reviewed for reactivation.</p><p><strong>To request a review:</strong></p><ol><li><p>Contact Dermafirm USA at <a rel=\"noopener noreferrer nofollow\" href=\"mailto:[email protected]\"><strong>[email protected]</strong></a>.</p></li><li><p>Provide the email address associated with your Professional Account.</p></li><li><p>Our team will review your account status and determine the appropriate next steps.</p></li></ol><p>Please do not create a new Professional Account unless instructed to do so by our team.</p><p>Reactivation is subject to account review and is not automatically guaranteed.</p><p>Once your Professional Account is active, remember that qualifying professional orders must meet the <strong>$200 minimum order requirement</strong> to receive professional pricing.</p><p>If you are already logged into an active Professional Account and your cart is $200 or more but you still see retail pricing, please try logging out, clearing your browser cache and cookies, and logging back in before contacting support.<br></p>","question":"How do I reactivate my Professional Account?","published":true,"categoryId":"l8qMYq86O7jGuxvTu0NJ","featured":true,"createdAt":"2026-08-29T03:31:11.409Z","id":"VKf8TvjPmPe4Gimq00Ot","questionId":"VKf8TvjPmPe4Gimq00Ot"},{"answer":"<p style=\"font-family: Inter;\">Dermafirm USAâs warehouse is located near Boston, MA.<br></p>","question":"Where is Dermafirm USAâs warehouse located?","published":true,"categoryId":"nLEqxsvSUXbWAFeKReh8","featured":true,"createdAt":"2026-05-18T01:23:59.172Z","i
4145d":"VcxVOKT72GtDNALIty7m","questionId":"VcxVOKT72GtDNALIty7m"},{"answer":"Wholesale pricing is available only to approved professional account holders. To request access, please apply for a professional account through our website. Once approved, you can log in to view eligible wholesale pricing directly on product pages. Dermafirm Assistant cannot approve accounts or provide wholesale prices through chat.","question":"How do I get access to wholesale pricing?","featured":true,"published":true,"categoryId":"l8qMYq86O7jGuxvTu0NJ","createdAt":"2026-05-18T09:56:50.772Z","type":"import","id":"VqM5X5rDRBlHfC56Mey0","questionId":"VqM5X5rDRBlHfC56Mey0"},{"answer":"<p style=\"font-family: Inter;\">Wholesale pricing is only visible to approved professional account holders after login. Dermafirm Assistant cannot provide, estimate, or confirm wholesale prices through chat. If you already have an approved professional account, please log in to view wholesale prices on eligible professional products. If you are not yet approved, please apply for professional access through our website.<br></p>","question":"Why canât I see the wholesale price?","published":true,"categoryId":"l8qMYq86O7jGuxvTu0NJ","featured":true,"createdAt":"2026-05-18T09:47:00.197Z","id":"VxfEcnN3J7Yfb0HKQmxn","questionId":"VxfEcnN3J7Yfb0HKQmxn"},{"answer":"<p style=\"font-family: Inter;\">Approved professional accounts are expected to place their first qualifying wholesale order of at least $200 within 7 business days of approval.</p><p style=\"font-family: Inter;\">After the first order, professional accounts are expected to place a minimum wholesale order of $200 at least once every 3 months to maintain active professional account status.</p>","question":"How do I keep my professional account active?","published":true,"categoryId":"l8qMYq86O7jGuxvTu0NJ","featured":true,"createdAt":"2026-05-18T01:16:19.100Z","id":"XFFp5aQIBIv42WVQiqiS","questionId":"XFFp5aQIBIv42WVQiqiS"},{"answer":"<p style=\"font-family: Inter;\">Please make sure you are logged in with your approved professional account.</p><p style=\"font-family: Inter;\">Use the email address you used during registration as your login ID. You will receive a 6-digit code by email. Enter the code and submit.</p><p style=\"font-family: Inter;\">Once logged in, approved professional customers should be able to see wholesale pricing.</p><p style=\"font-family: Inter;\">If you are logged in and still cannot see professional pricing, your account may need support review. Please contact Dermafirm USA Support at <a rel=\"noopener noreferrer nofollow\" href=\"mailto:[email protected]\">[email protected]</a> so our team can check your account status.</p>","question":"How do I see wholesale pricing?","published":true,"categoryId":"l8qMYq86O7jGuxvTu0NJ","featured":true,"createdAt":"2026-05-18T01:16:53.845Z","id":"XeTplUEcr8e3McJpw9Ox","questionId":"XeTplUEcr8e3McJpw9Ox"},{"answer":"<p style=\"font-family: Inter;\">Professional account reactivation is reviewed by the Dermafirm USA team.</p><p style=\"font-family: Inter;\">If your professional account was disabled, please contact Dermafirm USA Support at <a rel=\"noopener noreferrer nofollow\" href=\"mailto:[email protected]\">[email protected]</a> for assistance.</p><p style=\"font-family: Inter;\">If your account is reactivated, you may be required to place a qualifying wholesale order of at least $200 within 7 business days to keep professional access active.</p><p style=\"font-family: Inter;\">After that, you will need to place a minimum wholesale order of $200 at least once every 3 months to maintain active professional account status.<br></p>","question":"How do I reactivate my professional account?","published":true,"categoryId":"l8qMYq86O7jGuxvTu0NJ","featured":true,"createdAt":"2026-05-18T01:17:32.218Z","id":"ci0xeNfExBzqNgWm0E1J","questionId":"ci0xeNfExBzqNgWm0E1J"},{"answer":"<p style=\"font-family: Inter;\">No. Dermafirm USA does not approve, reactivate, or disable professional accounts through chat.</p><p style=\"font-family: Inter;\">Professional account changes must be reviewed by the Dermafirm USA team. For account support, please contact <a rel=\"noopener noreferrer nofollow\" href=\"mailto:[email protected]\">[email protected]</a>.<br></p>","question":"Can Dermafirm USA approve or reactivate my professional account through chat?","published":true,"categoryId":"7jovfUByaKvVKYL66iU2","featured":true,"createdAt":"2026-05-18T01:27:13.082Z","id":"dY6Pj1G7CXjRESCCnz8U","questionId":"dY6Pj1G7CXjRESCCnz8U"},{"answer":"For order-related questions, including missing packages, damaged items, incorrect items, returns, refunds, or delivery issues, please contact Dermafirm USA Support directly. Dermafirm Assistant cannot process returns, refunds, replacements, chargebacks, or shipping claims through chat.","question":"I have a problem with my order. What should I do?","featured":true,"published":true,"categoryId":"FplZYJ7LIngbHkdWvnDw","createdAt":"2026-05-18T09:56:50.772Z","type":"import","id":"gimrNCo8d0iRzHxIEIQI","questionId":"gimrNCo8d0iRzHxIEIQI"},{"answer":"<p style=\"font-family: Inter;\">Of course â we're happy to help before you complete your order. Please email <a rel=\"noopener noreferrer nofollow\" href=\"mailto:[email protected]\"><strong>[email protected]</strong></a> with:</p><ul><li><p style=\"font-family: Inter;\">
4145What you're seeing (the issue or unexpected charge)</p></li><li><p style=\"font-family: Inter;\">The products in your cart</p></li><li><p style=\"font-family: Inter;\">Any error message displayed</p></li></ul><p style=\"font-family: Inter;\">No order number is needed at this stage. Our team will walk you through it as quickly as possible.<br></p>","question":" I haven't placed my order yet â I need help before checkout","published":true,"categoryId":"adsz6laHy4liTEM40hSm","featured":true,"createdAt":"2026-05-19T17:00:21.849Z","id":"jrqL9VUKf8HMfLAi101K","questionId":"jrqL9VUKf8HMfLAi101K"},{"answer":"<p style=\"font-family: Inter;\">Wholesale pricing is available only to approved professional customers after login.</p><p style=\"font-family: Inter;\">Dermafirm USA does not reveal wholesale pricing, estimate wholesale discounts, or share professional-only pricing through chat unless the customer is verified through an approved professional account.<br></p>","question":"Can Dermafirm USA share wholesale pricing through chat?","published":true,"categoryId":"7jovfUByaKvVKYL66iU2","featured":true,"createdAt":"2026-05-18T01:26:44.135Z","id":"lCMlKi2J4l5p2tX7KyW6","questionId":"lCMlKi2J4l5p2tX7KyW6"},{"defaultCategoryId":1,"defaultQuestionId":3,"question":"Do you ship internationally?","answer":"<p>Yes, we do ship internationally. The shipping fee may vary depending on your location.</p>","featured":true,"published":true,"createdAt":"2026-05-17T20:05:05.732Z","id":"lvqq8tp2KlelxnFizNRi","categoryId":"5C8p9KThOiHKfvnadNfr","updatedAt":"2026-05-17T20:05:06.278Z","questionId":"lvqq8tp2KlelxnFizNRi"},{"answer":"No. Dermafirm Assistant cannot discuss hidden products, unpublished products, distributor-only products, private pricing, supplier details, or confidential company information. Please contact Dermafirm USA Support if you need help with available products or professional account access.","question":"Can Dermafirm Assistant provide hidden product or distributor-only product details?","featured":true,"published":true,"categoryId":"7jovfUByaKvVKYL66iU2","createdAt":"2026-05-18T09:56:50.772Z","type":"import","id":"oq0AooL82vZY1kIFFFZq","questionId":"oq0AooL82vZY1kIFFFZq"},{"answer":"<p style=\"font-family: Inter;\">Approved professional accounts are expected to place their first qualifying wholesale order of at least $200 within 7 business days of approval.</p><p style=\"font-family: Inter;\">After the first order, professional accounts are expected to place a minimum wholesale order of $200 at least once every 3 months to maintain active professional account status.</p>","question":"How do I keep my professional account active?","published":true,"createdAt":"2026-05-18T01:13:29.745Z","featured":true,"categories":"Professional Account","categoryId":"l8qMYq86O7jGuxvTu0NJ","updatedAt":"2026-05-18T11:33:50.550Z","id":"qbo7nzaWSuCYhcz2hTQB","questionId":"qbo7nzaWSuCYhcz2hTQB"},{"answer":"<p style=\"font-family: Inter;\">For acne-prone, oily, congested, or breakout-prone skin, we recommend the <strong>RX Exosome Purifying Line</strong> as our primary skincare solution.</p><p style=\"font-family: Inter;\"><strong>Recommended Routine:</strong></p><p style=\"font-family: Inter;\"><strong>RX Exosome Purifying Cleanser</strong></p><ul><li><p style=\"font-family: Inter;\">Helps remove excess oil, impurities, and pore congestion.</p></li><li><p style=\"font-family: Inter;\">Suitable for oily and acne-prone skin.</p></li></ul><p style=\"font-family: Inter;\"><strong>RX Exosome Purifying Serum</strong></p><ul><li><p style=\"font-family: Inter;\">Formulated with Exosomes, Tea Tree, 4-Terpineol, Centella Asiatica, Houttuynia Cordata, Witch Hazel, and MSM.</p></li><li><p style=\"font-family: Inter;\">Helps calm visible redness and support clearer-looking skin.</p></li></ul><p style=\"font-family: Inter;\"><strong>RX Exosome Purifying Cream</strong></p><ul><li><p style=\"font-family: Inter;\">Formulated with Exosomes, Ceramide NP, Lactobacillus Ferment, Centella Asiatica, Tea Tree, Houttuynia Cordata, and Hyaluronic Acid.</p></li><li><p style=\"font-family: Inter;\">Helps support the skin barrier while providing lightweight hydration.<br></p></li></ul><p style=\"font-family: Inter;\"></p>","question":"What products do you recommend for acne, breakouts, oily skin, clogged pores, and post-acne marks?","published":true,"categoryId":"v08AUWRgixH6Ztp56I34","featured":true,"createdAt":"2026-06-24T21:10:18.449Z","id":"rMmbyUfuMYEQb2f44Seo","questionId":"rMmbyUfuMYEQb2f44Seo"},{"question":"What should I do if my professional device is not working properly?","published":true,"categoryId":"fhVbcFoGAZLXYTxu2OwP","featured":false,"createdAt":"2026-08-29T03:35:14.548Z","answer":"<p><strong>For a non-safety device issue, basic troubleshooting should be attempted before contacting support.</strong> If the device powers on but a handpiece or accessory is not functioning, first confirm that the handpiece or accessory is securely connected and that all approved cables are fully seated. Next, check whether the device displays an error message or error code. If an error code appears, record
4145it exactly and do not attempt internal repairs. If these basic checks do not resolve the issue, please contact Dermafirm USA support. Do not open, disassemble, modify, bypass safety features, or attempt internal repairs on the device. When contacting support, please provide the device name, order information, serial number if available, a description of the problem, and photos or a short video showing the issue when helpful. If you notice overheating, smoke, a burning smell, sparking, electrical damage, or another potential safety issue, discontinue use immediately and contact Dermafirm USA support before using the device again. Warranty eligibility and repair or replacement options are determined after the device and purchase information are reviewed.</p>","categories":"Device Support","updatedAt":"2026-08-29T03:50:29.744Z","id":"s9RrzvAU5whX6BLWhzwh","questionId":"s9RrzvAU5whX6BLWhzwh"},{"answer":"<p style=\"font-family: Inter;\">Yes. Dermafirm USA provides authentic Korean skincare, haircare, wellness, and professional aesthetic products. Products are sourced through official distribution channels and shipped from the U.S. when available.<br></p>","question":"Are Dermafirm USA products authentic?","published":true,"categoryId":"7jovfUByaKvVKYL66iU2","featured":true,"createdAt":"2026-05-18T09:51:08.087Z","id":"vq3rYv8xTEPoVSKYdpFo","questionId":"vq3rYv8xTEPoVSKYdpFo"},{"defaultCategoryId":2,"defaultQuestionId":6,"question":"Can I exchange an item?","answer":"<p>You can exchange an item with a higher-price item or the same item with a different size. See detailed policy <a href=\"https://dermafirmusa.myshopify.com/policies/refund-policy\" rel=\"noopener noreferrer\" target=\"_blank\">here</a>.</p>","featured":true,"published":true,"createdAt":"2026-05-17T20:05:05.733Z","id":"wh9Kv3MP8qfC2RCbmVvO","categoryId":"u5l2jsJkEBny7VjkmcsJ","updatedAt":"2026-05-17T20:05:06.278Z","questionId":"wh9Kv3MP8qfC2RCbmVvO"},{"answer":"<p style=\"font-family: Inter;\">The public website displays our standard catalog. We also offer a Professional Reserve Collection that is not shown on the website â this includes premium exosomes, advanced hair restoration products, and select clinical-grade items. For the complete catalog including Reserve Collection items, please contact <a rel=\"noopener noreferrer nofollow\" href=\"mailto:[email protected]\">[email protected]</a>.<br></p>","question":"Is the website catalog the complete list of all your products?","published":true,"categoryId":"l8qMYq86O7jGuxvTu0NJ","featured":true,"createdAt":"2026-05-18T12:23:23.467Z","id":"wzi7TofyenYyqODJ9KV3","questionId":"wzi7TofyenYyqODJ9KV3"},{"defaultCategoryId":2,"defaultQuestionId":5,"question":"What is your return policy?","answer":"<p>Please check our return/refund/exchange policy <a href=\"https://dermafirmusa.myshopify.com/policies/refund-policy\" rel=\"noopener noreferrer\" target=\"_blank\">here</a>.</p>","featured":true,"published":true,"createdAt":"2026-05-17T20:05:05.733Z","id":"xETDpEtnSxJSKaqWH19f","categoryId":"u5l2jsJkEBny7VjkmcsJ","updatedAt":"2026-05-17T20:05:06.278Z","questionId":"xETDpEtnSxJSKaqWH19f"}] || [], 4146 categories: [{"defaultCategoryId":1,"question":"Order & Shipping","index":1,"position":1,"featured":true,"published":true,"icon":"cart","createdAt":"2026-05-17T20:05:05.732Z","updatedAt":"2026-05-17T20:05:06.280Z","questions":[{"title":"How long will it take to receive my order?","question":"How long will it take to receive my order?","answer":"<p>Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.</p>","featured":true,"published":true,"index":1,"defaultCategoryId":1,"defaultQuestionId":1,"questionId":"Nr5P0omgt3uvELWTawNy"},{"title":"How to track my order?","question":"How to track my order?","answer":"<p>You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on <a href=\"#chatty-tracking\">Track</a> navigation or <a href=\"#chatty-chat\">Chat with us</a>.</p>","featured":true,"published":true,"index":2,"defaultCategoryId":1,"defaultQuestionId":2,"questionId":"EZFjmtmyTzpMHVX13YYZ"},{"title":"Do you ship internationally?","question":"Do you ship internationally?","answer":"<p>Yes, we do ship internationally. The shipping fee may vary depending on your location.</p>","featured":true,"published":true,"index":3,"defaultCategoryId":1,"defaultQuestionId":3,"questionId":"lvqq8tp2KlelxnFizNRi"},{"questionId":"1yCLMBl9PbvLzrMXCGcJ","title":"Do you offer free shipping?","question":"Do you offer free shipping?","published":true,"featured":true,"answer":"Yes. Dermafirm USA offers free U.S. shipping on eligible retail orders of $40 or more. Approved professional accounts may have different wholesale order requirements. Please review the shipping options shown at checkout for the most accurate information."},{"questionId":"2cPYHT0NbUN8MPE5Xr3E","title":"Can you guarantee my order will arrive by a specific date?","question":"Can you guarantee my order will arrive by a specific date?","published":true,"featured":true,"answer":"No. Delivery estimates are shown at checkout, but Dermafirm Assistant cannot guarantee a specific delivery date. Delivery time may vary based on the shipping method selected, carrier performance, destination, holidays, weather, and other factors."}],"id":"5C8p9KThOiHKfvnadNfr","categoryId":"5C8p9KThOiHKfvnadNfr"},{"defaultCategoryId":2,"position":2,"question":"Exchange & Return","index":1,"featured":true,"published":true,"icon":"exchange","createdAt":"2026-05-17T20:05:05.732Z","questions":[{"title":"What is your return policy?","question":"What is your return policy?","answer":"<p>Please check our return/refund/exchange policy <a href=\"https://{{shopifyDomain}}/policies/refund-policy\" rel=\"noopener noreferrer\" target=\"_blank\">here</a>.</p>","featured":true,"published":true,"index":1,"defaultCategoryId":2,"defaultQuestionId":5,"questionId":"xETDpEtnSxJSKaqWH19f"},{"title":"Can I exchange an item?","question":"Can I exchange an item?","answer":"<p>You can exchange an item with a higher-price item or the same item with a different size. See detailed policy <a href=\"https://{{shopifyDomain}}/policies/refund-policy\" rel=\"noopener noreferrer\" target=\"_blank\">here</a>.</p>","featured":true,"published":true,"index":2,"defaultCategoryId":2,"defaultQuestionId":6,"questionId":"wh9Kv3MP8qfC2RCbmVvO"}],"updatedAt":"2026-05-17T20:05:06.280Z","id":"u5l2jsJkEBny7VjkmcsJ","categoryId":"u5l2jsJkEBny7VjkmcsJ"},{"question":"Professional Account","position":3,"featured":true,"published":true,"icon":"payment","categoryId":"l8qMYq86O7jGuxvTu0NJ","createdAt":"2026-05-18T01:15:20.832Z","questions":[{"title":"How do I keep my professional account active?","featured":true,"published":true,"questionId":"XFFp5aQIBIv42WVQiqiS"},{"title":"How do I see wholesale pricing?","featured":true,"published":true,"questionId":"XeTplUEcr8e3McJpw9Ox"},{"title":"How do I reactivate my professional account?","featured":true,"published":true,"questionId":"ci0xeNfExBzqNgWm0E1J"},{"title":"Can anyone buy professional products from Dermafirm USA?","featured":true,"published":true,"questionId":"UVHHP98R3LJbksosfRTT"},{"title":"Why canât I see the wholesale price?","featured":true,"published":true,"questionId":"VxfEcnN3J7Yfb0HKQmxn"},{"title":"Do I need to log in to see professional product pricing?","featured":true,"published":true,"questionId":"StjqcBidLSl4bFV45Hwe"},{"questionId":"4cZcfklIySbsbMddnY72","title":"My professional account is not showing wholesale pricing. What should I do?","question":"My professional account is not showing wholesale pricing. What should I do?","published":true,"featured":true,"answer":"Please first make sure you are logged in with your approved professional account. If you are logged in and still cannot see wholesale pricing on eligible professional products, please contact Dermafirm USA Support for account review. Dermafirm Assistant cannot approve, reactivate, disable, or modify professional accounts through chat."},{"questionId":"VqM5X5rDRBlHfC56Mey0","title":"How do I get access to wholesale pricing?","question":"How do I get access to wholesale pricing?","published":true,"featured":true,"answer":"Wholesale pricing is available only to approved professional account holders. To request access, please apply for a professional account through our website. Once approved, you can log in to view eligible wholesale pricing directly on product pages. Dermafirm Assistant cannot approve accounts or provide wholesale prices through chat."},{"title":"How do I keep my professional account active?","featured":true,"published":true,"questionId":"qbo7nzaWSuCYhcz2hTQB"},{"title":"Do you have any products that are not on your website?","featured":true,"published":true,"questionId":"MfEaQE9q9vfdsAQIY6Fo"},{"title":"What is the Professional Reserve Collection?","featured":true,"published":true,"questionId":"KkF0MbhE1ZI62rGRZijl"},{"title":"How do I purchase products that are not listed on your website?","featured":true,"published":true,"questionId":"8YNAzx4QAHclA6QCCBvu"},{"title":"Where can I find your premium exosome products?","featured":true,"published":true,"questionId":"TXtx613kIosQR3SL14JD"},{"title":"Is the website catalog the complete list of all your products?","featured":true,"published":true,"questionId":"wzi7TofyenYyqODJ9KV3"},{"title":"Who do I contact about premium or specialty products?","featured":true,"published":true,"questionId":"UiB6jAQ2WuVQfo7p9XAx"},{"title":"Why can't I see my professional pricing? 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Line numbers count LF bytes from the start of the resource, as the search results do. Vendor segments are library code the classifier recognised; they are stored but not indexed. Bytes are shown as Latin1 characters, one per byte.