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2<span>Lightbug</span></a><div class=mdl-layout-spacer></div><nav class=mdl-navigation><a role=menuitem class=mdl-navigation__link href=/feature/ title=Features><span>Features</span></a><div class=category><a role=menuitem class=mdl-navigation__link href=/product/ title=Hardware>Hardware</a><div class=menu-expand><div class=sub-group-tile>Ultra-long life</div><a role=menuitem class=mdl-navigation__link href=/product/long-battery-life/lb-dev-pr2/ title=Pro>Pro</a>
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16<a role=menuitem class=mdl-navigation__link href=/about/ title=About>About</a></nav></div><div class=main><div id=content role=main><div class=support-wizard><div class=selection-row><a class="option-box knowledge" href=https://docs.lightbug.io target=_blank title="Knowledge Base (opens in new window)"><i class=material-icons>school</i><div>Documentation <span class=material-icons>open_in_new</span></div></a><a class=option-box href=https://docs.lightbug.io/guides/ target=_blank title="Guides (opens in new window)"><i class=material-icons>library_books</i><div>Guides <span class=material-icons>open_in_new</span></div></a><div class=option-box id=sales-enq onclick='selectMainCat(this,"support")'><i class=material-icons>contact_support</i><div>Talk to Us</div></div></div><div class=search-bar id=search-bar><i class="material-icons label">search</i>
17<input type=text placeholder=Search... onchange=updateFilter(this) onkeydown=updateFilter(this) onpaste=updateFilter(this) oninput=updateFilter(this)></div><div class=main-content><a href=https://lightbug.io/user_manual.pdf target=_blank class="main-box manual" id=manual>Download User Manual (pdf)</a><div class=main-box id=presales-faq><div class=quick-contact><h4>Quick Contact</h4><div>Phone: <b>+44 117 471 3719</b></div><div>
17Email: <b><a href=mailto:[email protected]>[email protected]</a></b></div><div><a href=https://calendar.app.google/qWt6APTFEa3uhynb9 target=_blank>Book a meeting</a></div></div><div class=qa><p class=q>Do you ship internationally?</p><p class=a>Yes, we ship to most countries! Shipping costs and times will be shown during checkout.</p></div><div class=qa><p class=q>Is real time tracking / on demand tracking available?</p><p class=a>Our devices do not support on demand location as it results in bad battery life. Our devices work by setting a schedule of location updates at intervals chosen by you. For example “update location every 1 minute” or “every 30 minutes”. These locations, once sent by the tracker, are received instantly on the app.</p></div><div class=qa><p class=q>How fast can I get my devices?</p><p class=a>For all items in stock, we aim to dispatch your order within 1-3 working days. Upon checkout you also have the option of express shipping which will speed up the courier delivery time.</p></div><div class=qa><p class=q>How strong is the magnetic mount</p><p class=a>The magnet is powerful with a pull force of 55lb. It will securely mount the device to the underside of a moving vehicle.</p></div><div class=qa><p class=q>Does Lightbug install the devices?</p><p class=a>No, we do not install the tracking devices.</p></div><div class=qa><p class=q>Which countries do Lightbug products work in?</p><p class=a>A full list of countries is <a href=/feature/worldwide-coverage/ target=_blank>available here</a>. If your country is not on the list, please contact us for a customised
18quote. Our SIM cards can roam across many networks in different countries and will pick the network with the
19strongest signal, rather than being tied to a single operator.</p></div><div class=qa><p class=q>Will it cost me extra to use my tracker abroad?</p><p class=a>There is no extra cost for using the device in any of <a href=/feature/worldwide-coverage/ target=_blank>the countries listed here</a>.</p></div><div class=qa><p class=q>Will the devices work straight out of the box?</p><p class=a>The devices arrive ready to use, there is no assembly required; however, you will need to charge and activate your tracker.</p></div><div class=qa><p class=q>What do the devices cost? Is there a discount if I order more than one?</p><p class=a>Prices are listed on each product page. We offer bulk discounts for orders of 10 or more devices. Please use our <a href=/quote/ target=_blank>Quote Generator</a> to calculate bulk pricing.</p></div><div class=qa><p class=q>Are you able to produce custom devices?</p><p class=a>Yes we can, we love being surprised by the new and innovative uses for our tracking technology! So, if our devices don’t exactly fit your requirements, be sure to visit our <a href=/product/custom/ target=_blank>Bespoke IoT product design</a> page.</p></div><div class=qa><p class=q>Do you offer sample/demo devices?</p><p class=a>We do not currently offer sample devices, the quickest way to get one would be to place an order on our website.</p></div><div class=qa><p class=q>Is there a Lightbug API?</p><p class=a>Yes, and we are happy to assist with custom integrations. To get started, see our <a href=https://api.lightbug.cloud/docs/ target=_blank>RESTful API documentation</a>
20and <a href="https://github.com/orgs/lightbug-io/repositories?q=api" target=_blank>example client integrations</a>. For assistance or more information, drop us a message!</p></div><div class=qa><p class=q>Can I use my own SIM Card and/or server?</p><p class=a>Unfortunately not, SIM cards in Lightbug devices are non-replaceable. All data transmitted by the devices is encrypted and needs to be processed on Lightbug servers. We do however provide an API for retrieving data and controlling devices.</p></div><div class=qa><p class=q>Do I need to install any software?</p><p class=a>The easiest way to interact with our devices is through the App (available in app stores) but you don’t need to download any software to monitor your device. You can view and manage your devices using our web portals using any web browser.</p></div><div class=qa><p class=q>What is your return policy?</p><p class=a>We’re sure that you will love our devices, but should you find the device is not for you, you are free to return it at your own expense within 14 days of receipt for a full refund (minus postage). If there is a problem with the device we'll cover all postage costs.</p></div><div class=qa><p class=q>What privacy measures are in place?</p><p class=a>All data is encrypted in transit: from the moment a signal is transmitted by the device to the moment you view it. We also adhere to all EU General Data Protection Regulation (GDPR). Your data cannot be viewed by anyone else and we will never look at your data (unless you ask us to look at logs for support). Your data will never be sold or used for any purpose other than providing the service you signed up for.</p></div><div class=qa><p class=q>If someone finds the tracker can they trace it back to me?</p><p class=a>If your tracker falls into the wrong hands there is no way they can find out who owns it. Similarly there is no way they can re-purpose the tracker and use it for themselves or view historical data. Please note that our devices are designed to allow you to track y
20our own property and that in many countries it is illegal to track someone else or their property without explicit consent. Please refer to local regulations before using Lightbug devices.</p></div></div><div class=main-box id=product-faq><div class=qa><p class=q>How does it work?</p><p class=a>Lightbug devices work by locating themselves using GPS, Wi-Fi and GSM. It then communicates that information to the mobile app and web portals over the mobile phone network, so it works anywhere in the world. You don't even need to be in the same country to track it!</p></div><div class=qa><p class=q>What is the difference between the Lightbug Pro and Lightbug Zero?</p><p class=a>The Lightbug Pro and Zero are both have the same features and functions, the only differences are the battery life, waterproofing and the size of the devices. The Pro has a longer battery life and a more rugged enclosure; so it tends to be better suited to industrial applications or vehicle tracking. The Pro also has more mounting options.</p></div><div class=qa><p class=q>How do you attach the trackers?</p><p class=a>This depends on the use of your tracker. For suggestions, please get in contact us with us. The Lightbug Pro has the option for a magnetic or adhesive mount.</p></div><div class=qa><p class=q>How long will the battery last?</p><p class=a>The battery life of the device depends on your required settings. The best way to find out the estimated battery life is to your our battery life calculator on our website</p></div><div class=qa><p class=q>How long do the devices take to charge?</p><p class=a>A full charge on the Lightbug Zero should be achieved in 2 hours. For the Lightbug Pro, charging times vary depending on the wireless charging that is being used, so before initial use, we recommend charging the device overnight.</p></div><div class=qa><p class=q>Can the devices be turned on/off?</p><p class=a>There is no on/off button, but if you no longer need the device, you can cancel your subscription at any time and reactivate devices at a later date. You can also lock your device in sleep mode for up to 24 hours, which will temporarily disable location updates when moving.</p></div><div class=qa><p class=q>Do the devices need internet to work?</p><p class=a>Each device works by sending information via the internet. Our SIM cards can roam across many networks in different countries and will pick the network with the strongest signal, rather than being tied to a single operator. Our devices do not work so well in remote areas with little/no cell coverage, as they need the internet to connect.</p></div><div class=qa><p class=q>Do the devices have Bluetooth connectivity?</p><p class=a>The latest version of our devices does not feature Bluetooth, but we are working on reintroducing Bluetooth back into our devices. Please contact us if you would like further information on this.</p></div><div class=qa><p class=q>Are the devices waterproof?</p><p class=a>Yes, all of our products are at least IP66. See product technical specification for more information.</p></div><div class=qa><p class=q>Do the devices work indoors?</p><p class=a>Our trackers work both indoors and outdoors. They use GPS to locate themselves outdoors and WPS (WiFi Positioning System) when indoors. Typical accuracy outdoors is 1-3m, and 10-30m indoors.</p></div><div class=qa><p class=q>Do the trackers need to be exposed?</p><p class=a>Our trackers do not need to be fully exposed; however, they do not work well when fully surrounded by metal as this blocks the signals.</p></div><div class=qa><p class=q>Can the devices operate in extreme weather conditions?</p><p class=a>The devices have an operating temperature of -20°C to 60°C. In both the extremely higher and lower temperatures the Lightbug Zero’s battery life may be affected. We do have devices operating in the Middle East.</p></div><div class=qa><p class=q>Do the devices work in remote/poor signal areas?</p><p class=a>Our devices do not work so well in remote areas with little to no cell coverage, as they need the internet to connect. Luckily, with over 600 network partners globally, this is a rare occurrence!</p></div><div class=qa><p class=q>Can I monitor the tracker from multiple devices?</p><p class=a>Yes, it is possible to monitor the tracker from multiple devices. You will just need to be logged into the same account.</p></div><div class=qa><p class=q>Are you able to produce custom devices?</p><p class=a>Yes we can, we love being surprised by the new and innovative uses for our tracking technology! So if our devices don’t exactly f
20it your requirements, get in touch and we’ll see what we can do.</p></div><div class=qa><p class=q>What wireless chargers are compatible with the Lightbug Pro?</p><p class=a>The Pro device is compatible with all standard and fast-charge Qi Wireless Chargers.</p></div></div><div class=main-box id=troubleshooting><div class=qa><p class=q>Where can I find the Lightbug App?</p><p class=a><a href=https://lightbug.io/app/ target=_blank>The App is available on Google Play Store and Apple App Store.</a><br>Business customers and advanced users, there is also a fleet management portal available at <a href=https://lightbug.cloud>lightbug.cloud</a></p></div><div class=qa><p class=q>Where can I find the user manual?</p><p class=a>If you've just received your device and need a little help getting started, take a look at our
21<a href=https://lightbug.io/zero_quickstart.pdf target=_blank>quickstart guide</a> or the
22<a href=https://lightbug.io/user_manual.pdf>full user manual</a>. Looking for the App? <a href=https://lightbug.io/app target=_blank>Check out the getting started page.</a></p></div><div class=qa><p class=q>Do I need to install any software?</p><p class=a>No, you don’t need to download any software to monitor your device. You can view and manage your devices using our Pro portal or our App.</p></div><div class=qa><p class=q>Can I obtain a VAT invoice?</p><p class=a>Yes, please contact us and we’ll be happy to provide you with one.</p></div><div class=qa><p class=q>Can I take my tracker to another country?</p><p class=a>Yes, our devices work in over 160 countries, a full list is <a href=/feature/worldwide-coverage/ target=_blank>available here</a>.</p></div><div class=qa><p class=q>How do I know when to charge the device?</p><p class=a>The side menu of the App and Web Portal displays the battery status by 4 bars. By default, an alert will be triggered when the battery level is below 25%. It is important to note that that the battery level is sent along with every location update, meaning if your last location update was 2 days ago, the battery status you are seeing is what it was 2 days ago!</p></div><div class=qa><p class=q>Why won’t my device charge?</p><p class=a>It may be worth resetting your device, the steps are shown below. If your Lightbug Pro is not charging make sure you align the tracker so that the centre of the coil is directly on the centre of the charging pad, further guidance on this can be found on page 8 of the <a href=https://lightbug.io/user_manual.pdf target=_blank>user manual</a>.</p></div><div class=qa><p class=q>How do I create a GPS Safe-Zone?</p><p class=a>Please refer to page 16 – 20 of the <a href=https://lightbug.io/user_manual.pdf target=_blank>user manual</a> which will guide you through how to create a geographical safe zone for your tracker</p></div><div class=qa><p class=q>Can I create multiple Wi-Fi safe zones?</p><p class=a>It is only possible to set up one Wi-Fi safe-zone at the moment.</p></div><div class=qa><p class=q>How do I reset my device?</p><p class=a>You can reset your tracker by pressing and holding the button for 10 seconds. Performing this reset will not affect your settings.</p></div><div class=qa><p class=q>How do I cancel my subscription?</p><p class=a>You can cancel your subscription at any time to stop automatic renewal and also reactivate devices at a later date if needed from our admin portal on the App or web portal
23For a step by step guide, see pages 64-65 in the <a href=https://lightbug.io/user_manual.pdf target=_blank>user manual</a>.</p></div><div class=qa><p class=q>What if there’s a problem with my device?</p><p class=a>Please contact us at <a href=mailto:[email protected]>[email protected]</a> and we’ll try our best to resolve the issue. Each tracker comes with a 1 year warranty against manufacturing defects.</p></div><div class=qa><p class=q>What is your return policy?</p><p class=a>We’re sure that you will love our devices, but should you find the device is not for you, you are free to return it at your own expense within 14 days of receipt for a full refund (minus postage). If there is a problem with the device we'll cover all postage costs. For further details, please see our <a href=https://thelightbug.myshopify.com/10964435001/policies/4699717689.html target=_blank>extended policy</a> or contact us.</p></div><div class=qa><p class=q>Is there a warranty on the devices?</p><p class=a>Yes, all devices are covered with 1 year warranty against manufacturing defects where we will send you a new replacement tracker and cover the expenses of sending any faulty trackers back.</p></div></div><div class=main-box id=support><h1 class=mdl-typography--display-1>Get in touch</h1><p class=support-intro>Send us a message and our team will get back to you as soon as possible.
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33</div><footer itemscope itemtype=http://schema.org/SiteNavigationElement><div class="company-highlight hover-for-more"><div class=heading><img src=/images/sustainable-lightbug.svg alt="Sustainability Icon" height=40 width=40><div class=text><b>We're a sustainable business</b></div></div><div class=more>Whilst it's not (currently) possible to manufacture electronics in a 100% sustainable way, we do what we can
34to ensure our operations are as sustainable as possible<ol><li>Our devices are designed to last at least 10 years and have a <b>3 year warranty</b></li><li>Our offices run on <b>100% renewable energy</b></li><li>Packaging we buy is <b>100% recyclable</b>, made from recycled material where possible.</li><li>We repair or recycle all devices returned to us</li><li>Members of our team walk or cycle into the office where distance permits</li><li>Any waste created is recycled to the fullest extent possible</li><li>We use sea shipping for parts where feasible</li><li>Employees are never paid less than a living wage</li></ol><small>As with our technology, we're constantly striving to do better and are currently purchasing carbon offsets
35for some of our operations as a "backup".
36We know that in many ways this is inadequate and we're still having a hard t
36ime calculating an accurate
37offset amount to purchase, but it's certainly better than doing nothing!</small></div></div><div class="mdl-grid footer-links" role=menu><div class="mdl-cell mdl-cell--2-col mdl-cell--hide-phone mdl-cell--hide-tablet mdl-cell--1-offset-desktop logo"><img src=/images/logo-white_hudcdce2ead9cbe2715b5cf652e648439f_53864_100x200_fit_q100_h2_box_3.webp height=30s alt="Lightbug Logo"><div class=short-footer-note>Lightbug helps you to measure and optimise your operations through advanced GPS tracking hardware and software.
38Our high-quality, UK-manufactured hardware, combined with flexible cloud systems and API integration, delivers real-time visibility and automation for businesses of all sizes—without the traditional complexity or high costs.
39With a 5-year battery life, remote updates, and seamless configuration, our “deploy-and-forget” IoT tracking systems offer long-lasting performance and easy management.</div></div><div class="mdl-cell mdl-cell--4-col mdl-cell--2-col-desktop mdl-cell--2-col-tablet"><h4>Products</h4><ul><li><a role=menuitem href=/product/>All Products</a></li><li><a role=menuitem href=https://lightbug.io/product/long-battery-life/lb-dev-pr2/>Pro GPS Tracker</a></li><li><a role=menuitem href=https://lightbug.io/product/speciality-trackers/lb-dev-en2/>Enviro</a></li><li><a role=menuitem href=https://lightbug.io/product/long-battery-life/lb-dev-pm2/>Pro Mag</a></li><li><a role=menuitem href=https://lightbug.io/product/long-battery-life/lb-dev-ze2/>Zero</a></li><li><a role=menuitem href=https://lightbug.io/product/speciality-trackers/lb-dev-vt3/>Vehicle</a></li><li><a role=menuitem href=https://lightbug.io/product/rtk-high-accuracy/lb-dev-rh2/>RH2 RTK Handset</a></li></ul></div><div class="mdl-cell mdl-cell--4-col mdl-cell--2-col-desktop mdl-cell--2-col-tablet"><h4>Company</h4><ul><li><a role=menuitem href=/about/>About</a></li><li><a role=menuitem href=/contact/>Contact</a></li><li><a role=menuitem href=/contact/>Get a Quote</a></li><li><a role=menuitem href=/lightbug_standard_business_terms.pdf target=_blank>Business Terms</a><li><a role=menuitem href=/privacy-policy/>Privacy Policy</a></li></ul></div><div class="mdl-cell mdl-cell--4-col"><h4>Explore</h4><div class=category onclick=toggleMenu(this)><span>Common use cases</span><div class=sub-menu><a role=menuitem class=mdl-navigation__link href=/use/sports-gps-tracking/>GPS Trackers for Sports Events & Athlete Tracking</a><a role=menuitem class=mdl-navigation__link href=/use/bike-ebike-fleet-tracking/>eBike & Cargo bike Fleet Tracking</a><a role=menuitem class=mdl-navigation__link href=/use/equipment-and-machinery-gps-track/>Equipment & Rental GPS Tracking</a><a role=menuitem class=mdl-navigation__link href=/use/gps-tracker-for-integration/>GPS Trackers for Integration into Software</a><a role=menuitem class=mdl-navigation__link href=/use/high-value-asset-tracking/>High Value Mobile Asset Tracking</a><a role=menuitem class=mdl-navigation__link href=/use/logistics-freight-tracking-optimisation/>Logistics Tracking & Optimisation</a><a role=menuitem class=mdl-navigation__link href=/use/personnel-remote-lone-worker-safety-gps-tracker/>Personnel Safety Device</a><a role=menuitem class=mdl-navigation__link href=/use/vehicle-gps-tracker/>Vehicle Fleet GPS Tracker</a><a role=menuitem class=mdl-navigation__link href=/use/whitelabel-gps-tracker/>Whitelabel GPS Tracker</a></div></div><div class=category onclick=toggleMenu(this)><span>Features</span><div class=sub-menu><a role=menuitem class=mdl-navigation__link href=/feature/3-year-warranty/>3-Year Limited Warranty</a><a role=menuitem class=mdl-navigation__link href=/feature/bluetooth/>Bluetooth</a><a role=menuitem class=mdl-navigation__link href=/feature/bluetooth-gateway/>Bluetooth Gateway</a><a role=menuitem class=mdl-navigation__link href=/feature/easy-to-use-app/>Easy to Use App</a><a role=menuitem class=mdl-navigation__link href=/feature/end-to-end-secure-encrypted-communication/>End-to-End Security</a><a role=menuitem class=mdl-navigation__link href=/feature/environmental-monitoring/>Environmental Monitoring</a><a role=menuitem class=mdl-navigation__link href=/feature/fall-and-shock-detection/>Fall & Shock Detection</a><a role=menuitem class=mdl-navigation__link href=/feature/fast-charging/>Fast Charging</a><a role=menuitem class=mdl-navigation__link href=/feature/fleet-management-system/>Fleet Management System</a><a role=menuitem class=mdl-navigation__link href=/feature/gps-safe-zone/>GPS Safe Zone</a><a role=menuitem class=mdl-navigation__link href=/feature/indoor-location-ble/>Indoor Location using Bluetooth</a><a role=menuitem class=mdl-navigation__link href=/feature/indoor-location-wps/>Indoor Location using WiFi</a><a role=menuitem class=mdl-navigation__link href=/feature/location-history/>Location History</a><a role=menuitem class=mdl-navigation__link href=/feature/long-battery-life/>Long Battery Life</a><a role=menuitem class=mdl-navigation__link href=/feature/multi-gnss-high-accuracy/>Multi GNSS Positioning</a><a role=menuitem class=mdl-navigation__link href=/feature/multi-purpose-button/>Multi Purpose Button</a><a role=menuitem class=mdl-navigation__link href=/feature/nfc/>
39NFC</a><a role=menuitem class=mdl-navigation__link href=/feature/offline-data-storage/>Offline Data Storage</a><a role=menuitem class=mdl-navigation__link href=/feature/over-the-air-updates/>Over the Air Updates</a><a role=menuitem class=mdl-navigation__link href=/feature/power-budgeting/>Power Budgeting</a><a role=menuitem class=mdl-navigation__link href=/feature/simple-api-integration/>Simple API Integration</a><a role=menuitem class=mdl-navigation__link href=/feature/easy-administration/>Simple device administration</a><a role=menuitem class=mdl-navigation__link href=/feature/wifi-safe-zone/>Wi-Fi Safe-zone</a><a role=menuitem class=mdl-navigation__link href=/feature/worldwide-coverage/>Worldwide Coverage</a></div></div></div></div><div class=mdl-grid><div class="mdl-cell mdl-cell--12-col mdl-typography--text-center"><div class=copyright>&copy; Lightbug Ltd
402017
41- 2026<div>Registered company in England and Wales.<br>Lightbug, Knapps Lane, Bristol, BS5 7UN, 0117 471 3719</div></div><div class=certifications><a href=https://iasme.co.uk/certified-organisations/ target=_blank title="Cyber Essentials certified"><img height=90 loading=lazy src=/images/Cyber-Essentials.png alt="Cyber Essentials certification mark"></a></div></div></div></footer><link href="https://fonts.googleapis.com/css?family=Raleway:100,400,700&display=swap" rel=stylesheet type=text/css><link rel=stylesheet href="https://fonts.googleapis.com/css2?family=Material+Symbols+Outlined:opsz,wght,FILL,[email protected],100..700,0..1,-50..200&\
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46<div class=center-on-screen onclick=dismissModal()><div id=login-cont onclick=event.stopPropagation()><div class=inner id=login-home><div class=col><div class=hint>Please login to proceed</div><div class=action-hint>New Customer</div><button class=action onclick='loginAction("register")'>Register</button><div class=action-hint>Existing Customer</div><button class=action onclick='loginAction("login")'>Login</button></div><div class=foot>Login is required to associate an order or quote with an email address. It helps us provide warranty and gives existing customers access to contract pricing.</div></div><div class=inner id=login-login class=hide><div class=col><div class=hint>Login to your lightbug account</div><div class=input-hint>Enter your email address</div><input type=email name=email id=login-email [email protected]><div class=input-hint>Your password</div><input type=password name=password id=login-pass placeholder=MyFavouriteChild></div><div class="col pad-v"><button class=action onclick=loginWithForm()>Login</button>
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