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https://www.northonline.com.au/adviser/contact

html northonline.com.au collected 2026-10-09 00:31:00 UTC 98,759 bytes, 3,087 lines download raw bytes

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142<title>Contact North | Adviser</title>
143</head>
144    
145	    <body class="northonline"><ul class="sl">
146	<li><a href="#mc">Skip to Main Content</a></li>
147	<li><a href="#mn">Skip to Main Navigation</a></li>
148</ul>
149
150
151
152
153<!--Providing root path specific global notification-->
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181	
182    
183        <!-- Top bar -->
184        <div class="bar-top__wrapper">
185            <div class="bar-top">
186                <!-- Nav primary -->
187                <nav class="nav-primary">
188                    
189                </nav>
190                <!-- Nav secondary -->
191                <nav class="nav-secondary">
192                    
193                </nav>
194                <!-- Login button (hidden for desktop by css) -->
195                
196                    <nav class="northonline-nav-login">
197                        <a target="_blank" href="https://northonline.amp.com.au/NorthOnline/login?ReturnUrl=%2fNorthOnline%2f#!">Log
198                            in</a>
199                    </nav>
200                
201            </div>
202        </div>
203        
204        <div class="mobile-nav">
205            <div class="mobile-nav__parent">
206                <a class="mobile-nav__btn-close" href="#"><span class="amp-icon-cancel"></span></a>
207                <div class="mobile-nav__level-1">
208                    <!-- Nav primary -->
209                    
210                    <div class="scroll-wrapper">
211                        <nav class="nav-main-mobile">
212                            <!-- Personal -->
213                            
214                                
215                                
216                                    <ul class="data">
217                                
218
219                                <li>
220                                    <a href="/">Home</a>
221                                </li>
222                                
223                                    <li class="has-children">
224                                        <a href="https://www.northonline.com.au/data/global-header">Global Header</a>
225                                        <div class="mobile-nav__level-2">
226                                            <a class="mobile-nav__btn-back" href="#">Back to menu</a>
227                                            <a class="heading" href="https://www.northonline.com.au/data/global-header">Global Header</a>
228                                            <ul>
229                                                <li>
230                                                    
231
232                                                    
233                                                </li>
234
235                                                
236
237
238                                            </ul>
239                                        </div>
240                                    </li>
241                                
242                                    <li class="has-children">
243                                        <a href="https://www.northonline.com.au/data/global-footer">Global Footer</a>
244                                        <div class="mobile-nav__level-2">
245                                            <a class="mobile-nav__btn-back" href="#">Back to menu</a>
246                                            <a class="heading" href="https://www.northonline.com.au/data/global-footer">Global Footer</a>
247                                            <ul>
248                                                <li>
249                                                    
250
251                                                    
252                                                </li>
253
254                                                
255
256
257                                            </ul>
258                                        </div>
259                                    </li>
260                                
261                                    <li class="has-children">
262                                        <a href="https://www.northonline.com.au/data/error-pages">Error pages</a>
263                                        <div class="mobile-nav__level-2">
264                                            <a class="mobile-nav__btn-back" href="#">Back to menu</a>
265                                            <a class="heading" href="https://www.northonline.com.au/data/error-pages">Error pages</a>
266                                            <ul>
267                                                <li>
268                                                    <h2>System error pages</h2>
269
270                                                    <ul sly>
271                                                        <li>
272                                                            <a href="https://www.northonline.com.au/data/error-pages/404">404</a>
273                                                        </li>
274                                                    
275                                                        <li>
276                                                            <a href="https://www.northonline.com.au/data/error-pages/500">500</a>
277                                                        </li>
278                                                    </ul>
279                                                </li>
280
281                                                
282
283
284                                            </ul>
285                                        </div>
286                                    </li>
287                                
288                                    <li class="has-children">
289                                        <a></a>
290                                        <div class="mobile-nav__level-2">
291                                            <a class="mobile-nav__btn-back" href="#">Back to menu</a>
292                                            <a class="heading"></a>
293                                            <ul>
294                                                <li>
295                                                    
296
297                                                    <ul sly>
298                                                        <li>
299                                                            <a href="https://www.northonline.com.au/data/reusable-content/contact-card">Contact Card</a>
300                                                        </li>
301                                                    
302                                                        <li>
303                                                            <a href="https://www.northonline.com.au/data/reusable-content/contact-component">Contact component</a>
304                                                        </li>
305                                                    
306                                                        <li>
307                                                            <a href="https://www.northonline.com.au/data/reusable-content/grow-menu-form">Grow menu form</a>
308                                                        </li>
309                                                    
310                                                        <li>
311                                                            <a href="https://www.northonline.com.au/data/reusable-content/request-a-callback-or-demo">Request a callback or demo</a>
312                                                        </li>
313                                                    
314                                                        <li>
315                                                            <a></a>
316                                                        </li>
317                                                    
318                                                        <li>
319                                                            <a></a>
320                                                        </li>
321                                                    </ul>
322                                                </li>
323
324                                                
325
326
327                                            </ul>
328                                        </div>
329                                    </li>
330                                
331                                    <li class="has-children">
332                                        <a href="https://www.northonline.com.au/data/cookie-message">Cookie Message</a>
333                                        <div class="mobile-nav__level-2">
334                                            <a class="mobile-nav__btn-back" href="#">Back to menu</a>
335                                            <a class="heading" href="https://www.northonline.com.au/data/cookie-message">Cookie Message</a>
336                                            <ul>
337                                                <li>
338                                                    
339
340                                                    
341                                                </li>
342
343                                                
344
345
346                                            </ul>
347                                        </div>
348                                    </li>
349                                
350                                    <li class="has-children">
351                                        <a href="https://www.northonline.com.au/data/campaign-data">campaignData</a>
352                                        <div class="mobile-nav__level-2">
353                                            <a class="mobile-nav__btn-back" href="#">Back to menu</a>
354                                            <a class="heading" href="https://www.northonline.com.au/data/campaign-data">campaignData</a>
355                                            <ul>
356                                                <li>
357                                                    
358
359                                                    <ul sly>
360                                                        <li>
361                                                            <a href="https://www.northonline.com.au/data/campaign-data/global-footer">Global Footer</a>
362                                                        </li>
363                                                    </ul>
364                                                </li>
365
366                                                
367
368
369                                            </ul>
370                                        </div>
371                                    </li>
372                                
373                                    <li class="has-children">
374                                        <a></a>
375                                        <div class="mobile-nav__level-2">
376                                            <a class="mobile-nav__btn-back" href="#">Back to menu</a>
377                                            <a class="heading"></a>
378                                            <ul>
379                                                <li>
380                                                    
381
382                                                    <ul sly>
383                                                        <li>
384                                                            <a></a>
385                                                        </li>
386                                                    </ul>
387                                                </li>
388
389                                                
390
391
392                                            </ul>
393                                        </div>
394                                    </li>
395                                
396                                </ul>
397                            
398                                
399                                
400                                    <ul class="info">
401                                
402
403                                <li>
404                                    <a href="/">Home</a>
405                                </li>
406                                
407                                    <li class="has-children">
408                                        <a></a>
409                                        <div class="mobile-nav__level-2">
410                                            <a class="mobile-nav__btn-back" href="#">Back to menu</a>
411                                            <a class="heading"></a>
412                                            <ul>
413                                                <li>
414                                                    
415
416                                                    <ul sly>
417                                                        <li>
418                                                            <a href="https://www.northonline.com.au/info/p/changes-to-iaccess">Platform Simplification iAccess (NOL clients) FAQs</a>
419                                                        </li>
420                                                    </ul>
421                                                </li>
422
423                                                
424
425
426                                            </ul>
427                                        </div>
428                                    </li>
429                                
430                                </ul>
431                            
432                                
433                                
434                                    <ul class="campaigns">
435                                
436
437                                <li>
438                                    <a href="/">Home</a>
439                                </li>
440                                
441                                    <li class="has-children">
442                                        <a href="https://www.northonline.com.au/campaigns/north-brand-campaign">North brand campaign</a>
443                                        <div class="mobile-nav__level-2">
444                                            <a class="mobile-nav__btn-back" href="#">Back to menu</a>
445                                            <a class="heading" href="https://www.northonline.com.au/campaigns/north-brand-campaign">North brand campaign</a>
446                                            <ul>
447                                                <li>
448                                                    
449
450                                                    
451                                                </li>
452
453                                                
454
455
456                                            </ul>
457                                        </div>
458                                    </li>
459                                
460                                </ul>
461                            
462                                
463                                    <ul class="active adviser">
464                                
465                                
466
467                                <li>
468                                    <a href="/">Home</a>
469                                </li>
470                                
471                                    <li class="has-children">
472                                        <a href="https://www.northonline.com.au/adviser/platform">Platform</a>
473                                        <div class="mobile-nav__level-2">
474                                            <a class="mobile-nav__btn-back" href="#">Back to menu</a>
475                                            <a class="heading" href="https://www.northonline.com.au/adviser/platform">Platform</a>
476                                            <ul>
477                                                <li>
478                                                    
479
480                                                    
481                                                </li>
482
483                                                
484
485
486                                            </ul>
487                                        </div>
488                                    </li>
489                                
490             
490                       <li class="has-children">
491                                        <a href="https://www.northonline.com.au/adviser/products">Products</a>
492                                        <div class="mobile-nav__level-2">
493                                            <a class="mobile-nav__btn-back" href="#">Back to menu</a>
494                                            <a class="heading" href="https://www.northonline.com.au/adviser/products">Products</a>
495                                            <ul>
496                                                <li>
497                                                    
498
499                                                    <ul sly>
500                                                        <li>
501                                                            <a href="https://www.northonline.com.au/adviser/products/fees">Fees</a>
502                                                        </li>
503                                                    
504                                                        <li>
505                                                            <a href="https://www.northonline.com.au/adviser/products/guarantees">Guarantees</a>
506                                                        </li>
507                                                    
508                                                        <li>
509                                                            <a href="https://www.northonline.com.au/adviser/products/mynorth-lifetime">MyNorth Lifetime</a>
510                                                        </li>
511                                                    
512                                                        <li>
513                                                            <a href="https://www.northonline.com.au/adviser/products/managed-portfolios">Managed portfolios</a>
514                                                        </li>
515                                                    </ul>
516                                                </li>
517
518                                                
519
520
521                                            </ul>
522                                        </div>
523                                    </li>
524                                
525                                    <li class="has-children">
526                                        <a href="https://www.northonline.com.au/adviser/insights">Insights</a>
527                                        <div class="mobile-nav__level-2">
528                                            <a class="mobile-nav__btn-back" href="#">Back to menu</a>
529                                            <a class="heading" href="https://www.northonline.com.au/adviser/insights">Insights</a>
530                                            <ul>
531                                                <li>
532                                                    <h2>Keep on top of what matters most to you, your business and your clients.</h2>
533
534                                                    <ul sly>
535                                                        <li>
536                                                            <a href="https://www.northonline.com.au/adviser/insights/become-a-mynorth-lifetime-master">Become a MyNorth Lifetime Master </a>
537                                                        </li>
538                                                    </ul>
539                                                </li>
540
541                                                
542
543
544                                            </ul>
545                                        </div>
546                                    </li>
547                                
548                                    <li class="has-children">
549                                        <a href="https://www.northonline.com.au/adviser/resources">Resources</a>
550                                        <div class="mobile-nav__level-2">
551                                            <a class="mobile-nav__btn-back" href="#">Back to menu</a>
552                                            <a class="heading" href="https://www.northonline.com.au/adviser/resources">Resources</a>
553                                            <ul>
554                                                <li>
555                                                    <h2>We&#39;re here to help and support you every step of the way.</h2>
556
557                                                    <ul sly>
558                                                        <li>
559                                                            <a href="https://www.northonline.com.au/adviser/resources/retirement-confidence-hub">Retirement Confidence Hub</a>
560                                                        </li>
561                                                    </ul>
562                                                </li>
563
564                                                
565
566
567                                            </ul>
568                                        </div>
569                                    </li>
570                                
571                                    <li class="has-children">
572                                        <a href="https://www.northonline.com.au/adviser/contact">Contact</a>
573                                        <div class="mobile-nav__level-2">
574                                            <a class="mobile-nav__btn-back" href="#">Back to menu</a>
575                                            <a class="heading" href="https://www.northonline.com.au/adviser/contact">Contact</a>
576                                            <ul>
577                                                <li>
578                                                    <h2>We&#39;
578re here to help.</h2>
579
580                                                    <ul sly>
581                                                        <li>
582                                                            <a href="https://www.northonline.com.au/adviser/contact/sales-team">Sales team</a>
583                                                        </li>
584                                                    </ul>
585                                                </li>
586
587                                                
588
589
590                                            </ul>
591                                        </div>
592                                    </li>
593                                
594                                </ul>
595                            
596                                
597                                
598                                    <ul class="client">
599                                
600
601                                <li>
602                                    <a href="/">Home</a>
603                                </li>
604                                
605                                    <li class="has-children">
606                                        <a href="https://www.northonline.com.au/client/eofy-top-tips-for-north-users-2026">End of Financial Year 2026: Tips for North Users</a>
607                                        <div class="mobile-nav__level-2">
608                                            <a class="mobile-nav__btn-back" href="#">Back to menu</a>
609                                            <a class="heading" href="https://www.northonline.com.au/client/eofy-top-tips-for-north-users-2026">End of Financial Year 2026: Tips for North Users</a>
610                                            <ul>
611                                                <li>
612                                                    
613
614                                                    
615                                                </li>
616
617                                                
618
619
620                                            </ul>
621                                        </div>
622                                    </li>
623                                
624                                    <li class="has-children">
625                                        <a href="https://www.northonline.com.au/client/eofy-top-tips-for-north-users">EOFY top tips for North users</a>
626                                        <div class="mobile-nav__level-2">
627                                            <a class="mobile-nav__btn-back" href="#">Back to menu</a>
628                                            <a class="heading" href="https://www.northonline.com.au/client/eofy-top-tips-for-north-users">EOFY top tips for North users</a>
629                                            <ul>
630                                                <li>
631                                                    <h2>The end of financial year (EOFY) can be stressful for advisers and clients alike as they rush to meet deadlines. This cheat sheet outlines all important dates, codes and transfer details you need to know as you approach the EOFY. </h2>
632
633                                                    
634                                                </li>
635
636                                                
637
638
639                                            </ul>
640                                        </div>
641                                    </li>
642                                
643                                    <li class="has-children">
644                                        <a href="https://www.northonline.com.au/client/mynorth-lifetime">MyNorth Lifetime</a>
645                                        <div class="mobile-nav__level-2">
646                                            <a class="mobile-nav__btn-back" href="#">Back to menu</a>
647                                            <a class="heading" href="https://www.northonline.com.au/client/mynorth-lifetime">MyNorth Lifetime</a>
648                                            <ul>
649                                                <li>
650                                                    
651
652                                                    
653                                                </li>
654
655                                                
656
657
658                                            </ul>
659                                        </div>
660                                    </li>
661                                
662                                    <li class="has-children">
663                                        <a href="https://www.northonline.com.au/client/understand-your-tax-statement">Tax Statements</a>
664                                        <div class="mobile-nav__level-2">
665                                            <a class="mobile-nav__btn-back" href="#">Back to menu</a>
666                                            <a class="heading" href="https://www.northonline.com.au/client/understand-your-tax-statement">Tax Statements</a>
667                                            <ul>
668                                                <li>
669                                                    
670
671                                                    
672                                                </li>
673
674                                                
675
676
677                                            </ul>
678                                        </div>
679                                    </li>
680                                
681                                    <li class="has-children">
682                                        <a href="https://www.northonline.com.au/client/contact">Contact</a>
683                                        <div class="mobile-nav__level-2">
684                                            <a class="mobile-nav__btn-back" href="#">Back to menu</a>
685                                            <a class="heading" href="https://www.northonline.com.au/client/contact">Contact</a>
686                                            <ul>
687                                                <li>
688                                                    
689
690                                                    <ul sly>
691                                                        <li>
692                                                            <a href="https://www.northonline.com.au/client/contact/identification-and-verification">Identification and verification</a>
693                                                        </li>
694                                                    
695                                                        <li>
696                                                            <a href="https://www.northonline.com.au/client/contact/accessing-your-super-early">Accessing your super early</a>
697                                                        </li>
698                                                    
699                                                        <li>
700                                                            <a href="https://www.northonline.com.au/client/contact/claims">Claims</a>
701                                                        </li>
702                                                    
703                                                        <li>
704                                                            <a href="https://www.northonline.com.au/client/contact/nominate-a-beneficiary">Nominate a beneficiary</a>
705                                                        </li>
706                                                    </ul>
707                                                </li>
708
709                                                
710
711
712                                            </ul>
713                                        </div>
714                                    </li>
715                                
716                                    <li class="has-children">
717                                        <a href="https://www.northonline.com.au/client/north-distribution-periods-explained">North Distribution Periods</a>
718                                        <div class="mobile-nav__level-2">
719                                            <a class="mobile-nav__btn-back" href="#">Back to menu</a>
720                                            <a class="heading" href="https://www.northonline.com.au/client/north-distribution-periods-explained">North Distribution Periods</a>
721                                            <ul>
722                                                <li>
723                                                    
724
725                                                    
726                                                </li>
727
728                                                
729
730
731                                            </ul>
732                                        </div>
733                                    </li>
734                                
735                                </ul>
736                            
737                                
738                                
739                                    <ul class="licensee">
740                                
741
742                                <li>
743                                    <a href="/">Home</a>
744                                </li>
745                                
746                                </ul>
747                            
748                        </nav>
749
750                        
751                    </div>
752                    <!-- End scroll wrapper -->
753                </div>
754            </div>
755        </div>
756        <!-- Main bar -->
757        <div class="bar-main-wrapper">
758            <div class="bar-main">
759
760                <!-- Mobile nav -->
761                <a class="open-mobile-nav" href="#"><span class="amp-icon-hamburger"></span></a>
762
763                <!-- Logo -->
764                <a class="logo" href="/"><img src="/content/dam/amp-au/data/icons/amp-logo-reversed.svg" alt="North"/></a>
765                <!-- Nav main -->
766                <nav class="nav-main">
767                    <ul class="" id="mn" tabindex="-1" itemscope itemtype="http://www.schema.org/SiteNavigationElement">
768
769                        
770                    
771
772                        
773                    
774
775                        
776                    
777
778                        
779
780                            
781                            
782                            
783                                
784                            
785                            <li id="platform"><a itemprop="url" class="first-level" href="https://www.northonline.com.au/adviser/platform"><span itemprop="name">Platform</span></a>
786
787                                <div class="nav-main__container">
788                                    <ul class="grid-x grid-margin-x">
789                                        <li class="cell small-4">
790                                            <h2>Platform</h2>
791                                            
792                                            <a href="https://www.northonline.com.au/adviser/platform" class="btn btn-primary">Learn More</a>
793                                        </li>
794
795                                        
796                                        
797                                        
798                                            
799                                        
800                                        
801                                        <li class="cell small-8">
802                                            
803
804                                            
805                                        </li>
806                                        
807                                    </ul>
808                                </div>
809                            </li>
810                        
811
812                            
813                            
814                            
815                                
816                            
817                            <li id="products"><a itemprop="url" class="first-level" href="https://www.northonline.com.au/adviser/products"><span itemprop="name">Products</span></a>
818
819                                <div class="nav-main__container">
820                                    <ul class="grid-x grid-margin-x">
821                                        <li class="cell small-4">
822                                            <h2>Products</h2>
823                                            
824                                            <a href="https://www.northonline.com.au/adviser/products" class="btn btn-primary">Learn More</a>
825                                        </li>
826
827                                        
828                                        
829                                        
830                                            
831                                        
832                                        
833                                        <li class="cell small-8">
834                                            
835
836                                            <ul sly>
837                                                <li>
838                                                    <a href="https://www.northonline.com.au/adviser/products/fees" class="icon-arrow-right">Fees</a>
839                                                    <p>
840                                                        </p>
841                                                    <p>
842                                                        Competitive and flexible fees.</p>
843                                                </li>
844                                            
845                                                <li>
846                                                    <a href="https://www.northonline.com.au/adviser/products/guarantees" class="icon-arrow-right">Guarantees</a>
847                                                    <p>
848                                                        </p>
849                                                    <p>
850                                                        Your clients can take comfort knowing MyNorth Guarantees can help give them financial certainty in uncertain times.</p>
851                                                </li>
852                                            
853                                                <li>
854                                                    <a href="https://www.northonline.com.au/adviser/products/mynorth-lifetime" class="icon-arrow-right">MyNorth Lifetime</a>
855                                                    <p>
856                                                        </p>
857                                                    
858                                                </li>
859                                            
860                                                <li>
861                                                    <a href="https://www.northonline.com.au/adviser/products/managed-portfolios" class="icon-arrow-right">Managed portfolios</a>
862                                                    <p>
863                                                        </p>
864                                                    
865                                                </li>
866                                            </ul>
867                                        </li>
868                                        
869                                    </ul>
870                                </div>
871                            </li>
872                        
873
874                            
875                            
876                            
877                                
878                            
879                            <li id="insights"><a itemprop="url" class="first-level" href="https://www.northonline.com.au/adviser/insights"><span itemprop="name">Insights</span></a>
880
881                                <div class="nav-main__container">
882                                    <ul class="grid-x grid-margin-x">
883                                        <li class="cell small-4">
884                                            <h2>Insights</h2>
885                                            <p>Keep on top of what matters most to you, your business and your clients.</p>
886                                            <a href="https://www.northonline.com.au/adviser/insights" class="btn btn-primary">Learn More</a>
887                                        </li>
888
889                                        
890            
890                            
891                                        
892                                            
893                                        
894                                        
895                                        <li class="cell small-8">
896                                            
897
898                                            <ul sly>
899                                                <li>
900                                                    <a href="https://www.northonline.com.au/adviser/insights/become-a-mynorth-lifetime-master" class="icon-arrow-right">Become a MyNorth Lifetime Master </a>
901                                                    <p>
902                                                        </p>
903                                                    <p>
904                                                        The fast way to become an expert in our award-winning retirement solution.</p>
905                                                </li>
906                                            </ul>
907                                        </li>
908                                        
909                                    </ul>
910                                </div>
911                            </li>
912                        
913
914                            
915                            
916                            
917                                
918                            
919                            <li id="resources"><a itemprop="url" class="first-level" href="https://www.northonline.com.au/adviser/resources"><span itemprop="name">Resources</span></a>
920
921                                <div class="nav-main__container">
922                                    <ul class="grid-x grid-margin-x">
923                                        <li class="cell small-4">
924                                            <h2>Resources</h2>
925                                            <p>We&#39;re here to help and support you every step of the way.</p>
926                                            <a href="https://www.northonline.com.au/adviser/resources" class="btn btn-primary">Learn More</a>
927                                        </li>
928
929                                        
930                                        
931                                        
932                                            
933                                        
934                                        
935                                        <li class="cell small-8">
936                                            
937
938                                            <ul sly>
939                                                <li>
940                                                    <a href="https://www.northonline.com.au/adviser/resources/retirement-confidence-hub" class="icon-arrow-right">Retirement Confidence Hub</a>
941                                                    <p>
942                                                        </p>
943                                                    <p>
944                                                        Welcome to the home of retirement education, from the original retirement innovators.</p>
945                                                </li>
946                                            </ul>
947                                        </li>
948                                        
949                                    </ul>
950                                </div>
951                            </li>
952                        
953
954                            
955                            
956                            
957                                
958                            
959                            <li id="contact"><a itemprop="url" class="first-level" href="https://www.northonline.com.au/adviser/contact"><span itemprop="name">Contact</span></a>
960
961                                <div class="nav-main__container">
962                                    <ul class="grid-x grid-margin-x">
963                                        <li class="cell small-4">
964                                            <h2>Contact</h2>
965                                            <p>We&#39;
965re here to help.</p>
966                                            <a href="https://www.northonline.com.au/adviser/contact" class="btn btn-primary">Learn More</a>
967                                        </li>
968
969                                        
970                                        
971                                        
972                                            
973                                        
974                                        
975                                        <li class="cell small-8">
976                                            
977
978                                            <ul sly>
979                                                <li>
980                                                    <a href="https://www.northonline.com.au/adviser/contact/sales-team" class="icon-arrow-right">Sales team</a>
981                                                    <p>
982                                                        </p>
983                                                    <p>
984                                                        Contact our team of experts to help you with everything North. We have business development representatives in every state.</p>
985                                                </li>
986                                            </ul>
987                                        </li>
988                                        
989                                    </ul>
990                                </div>
991                            </li>
992                        
993                    
994
995                        
996                    
997
998                        
999                    </ul>
1000                </nav>
1001                <!-- Search bar -->
1002                
1003                <!-- Login button (hidden for desktop by css) -->
1004                
1005                    <nav class="northonline-nav-login">
1006                        <a target="_blank" href="https://northonline.amp.com.au/NorthOnline/login?ReturnUrl=%2fNorthOnline%2f#!">Log
1007                            in</a>
1008                    </nav>
1009                
1010
1011            </div>
1012        </div>
1013        <!-- Login -->
1014        
1015            <div class="login">
1016                <div class="login__wrapper">
1017                    <div class="login__area">
1018                        <img class="login__logo" src="/content/dam/amp-au/data/icons/amp-logo.svg" alt="AMP"/>
1019                        <a class="login__btn-close"><span class="amp-icon-cancel"></span></a>
1020                        <h2>Login in</h2>
1021                        <form id="login__form" class="login__form" method="POST" action="https://northonline.amp.com.au/NorthOnline/login?ReturnUrl=%2fNorthOnline%2f#!" autocomplete="off">
1022
1023                            <div class="input-wrapper">
1024                                <input type="text" name="userid" js-has-value="false"/>
1025                                <a class="input-wrapper__clear" href="#"></a>
1026                                <span class="amp-input__bar"></span>
1027                                <label for="userid">Username</label>
1028                                <div class="input-info">
1029                                    Forgot your <a>username?</a>
1030                                </div>
1031                            </div>
1032                            <div class="input-wrapper">
1033                                <input class="input-password" type="password" name="password"/></a>
1034                                <span class="amp-input__bar"></span>
1035                                <label for="password">Password</label>
1036                                <div class="input-info">
1037                                    Forgot your <a>password?</a>
1038                                </div>
1039                            </div>
1040                            <input type="hidden" name="gCaptcha" id="gCaptcha"/>
1041                            <input type="hidden" name="gCaptcha-sitekey" id="gCaptcha-sitekey" value="6Lf1YKQUAAAAAK3RIImnFOQrks8gZnrC7pObqn5q"/>
1042                            <button type="submit" class="login__btn-submit btn" value="Login">
1043                                Login
1044                            </button>
1045                        </form>
1046                        <a></a>
1047                    </div>
1048                    <div class="login__alternate-area bg-pastel-grey">
1049                        
1050
1051                        
1052                        
1053
1054                        
1055                        
1056
1057                        
1058                        
1059                    </div>
1060                </div>
1061            </div>
1062        
1063    
1064
1065
1066
1067</header>
1068
1069	
1070		
1071	
1072	
1073
1074<main id="mc" class="main-content" tabindex="-1">
1075	<div class="par-content parsys">
1076
1077
1078
1079
1080    
1081    
1082    <section class="banner parbase">
1083
1084    
1085
1086    
1087
1088    
1089
1090
1091    
1092
1093    
1094
1095    
1096
1097    
1098
1099    
1100        <div class="aem-widgets-wrapper">
1101            <section class="aem-banner-widget">
1102                <div class="aem-banner__container grid-x grid-margin-x">
1103                    
1104                        <picture class="aem-banner__picture">
1105                            <source media="(max-width: 1023px)" srcset="/content/dam/north-online/images/page-banners/growth-rings/man-glasses-suit-smiling-explaining-growth-rings-contact-375x210.jpg"/>
1106                            <source media="(min-width: 1024px)" srcset="/content/dam/north-online/images/page-banners/growth-rings/man-glasses-suit-smiling-explaining-growth-rings-contact-916x486.jpg"/>
1107                            <img src="/content/dam/north-online/images/page-banners/growth-rings/man-glasses-suit-smiling-explaining-growth-rings-contact-916x486.jpg" alt="Man wearing glasses, speaking to client" class="aem-widget__banner-image"/>
1108                        </picture>
1109                    
1110                    
1111
1112                    <div class="aem-widget__banner-box-wrapper">
1113                        
1114                        <ul class="aem-widget__breadcrumbs aem-widget__breadcrumbs_desktop-view">
1115                            <li class="aem-widget__breadcrumbs-item">
1116                                <a href="https://www.northonline.com.au" class="aem-widget__breadcrumbs-item-link">
1117                                    Home
1118                                </a>
1119                            </li>
1120                            
1121                        
1122                            <li class="aem-widget__breadcrumbs-item">
1123                                <a href="https://www.northonline.com.au/adviser" class="aem-widget__breadcrumbs-item-link">
1124                                    Adviser
1125                                </a>
1126                            </li>
1127                            
1128                        
1129                            
1130                            <li class="aem-widget__breadcrumbs-item aem-widget__breadcrumbs-item_current">
1131                                <a href="#" class="aem-widget__breadcrumbs-item-link">Contact</a>
1132                            </li>
1133                        </ul>
1134                        <div class="aem-widget__banner-box">
1135                            <ul class="aem-widget__breadcrumbs aem-widget__breadcrumbs_mobile-view">
1136                                <li class="aem-widget__breadcrumbs-item">
1137                                    <a href="https://www.northonline.com.au" class="aem-widget__breadcrumbs-item-link">
1138                                        Home
1139                                    </a>
1140                                </li>
1141                                
1142                            
1143                                <li class="aem-widget__breadcrumbs-item">
1144                                    <a href="https://www.northonline.com.au/adviser" class="aem-widget__breadcrumbs-item-link">
1145                                        Adviser
1146                                    </a>
1147                                </li>
1148                                
1149                            
1150                                
1151                                <li class="aem-widget__breadcrumbs-item aem-widget__breadcrumbs-item_current">
1152                                    <a href="#" class="aem-widget__breadcrumbs-item-link">
1153                                        Contact
1154                                    </a>
1155                                </li>
1156                            </ul>
1157                            <h1 class="aem-widget__title">Contact us</h1>
1158                            <p class="aem-widget__description"> <p>Find the right support by selecting from the options below.</p>
1159 </p>
1160                            
1161                            
1162                            
1163                            <div class="aem-widget__links">
1164                                
1165                                
1166                            </div>
1167                            
1168                        </div>
1169                    </div>
1170                </div>
1171            </section>
1172        </div>
1173    
1174
1175</section>
1176
1177
1178    
1179    
1180    <section class="page-nav parbase">
1181
1182    
1183
1184    
1185        <div class="ipn">
1186            <div class="grid-x grid-margin-x">
1187                <div id="inp__m" class="ipn__m"></div>
1188                <div id="inp__w" class="ipn__w">
1189                    <nav class="ipn__n">
1190                        <a id="jump-to" class="btn" href="#">On this page:</a>
1191                        <ul>
1192                            <li><a class="scroll" href="#supp"><span>Support</span></a></li>
1193                        
1194                            <li><a class="scroll" href="#complaints"><span>Complaints and compliments</span></a></li>
1195                        
1196                            <li><a class="scroll" href="#accessibility"><span>Help with communication</span></a></li>
1197                        </ul>
1198                    </nav>
1199                    
1200                </div>
1201            </div>
1202        </div>
1203    
1204
1205
1206
1207
1208
1209</section>
1210
1211
1212    
1213    
1214    <section class="container parbase">
1215<div class=" pt bg-white">
1216    
1217    
1218
1219    
1220        <!--<sly data-sly-test="">
1221            <div data-accordion="" class="amp-accordion">
1222        </sly>-->
1223        
1224            
1225
1226    <div class="grid-x grid-margin-x">
1227
1228        
1229    </div>
1230    <div class="grid-x grid-margin-x">
1231        <div class="cell small-12 xlarge-12">
1232
1233
1234
1235
1236    
1237    
1238    <div class="rich-text-editor parbase">
1239
1240
1241    
1242        <p>If you're not an adviser, head to our&nbsp;<a href="/client/contact">Contact page for information and support for clients</a>.</p>
1243
1244    
1245
1246    
1247</div>
1248
1249
1250</div>
1251    </div>
1252
1253        
1254        
1255    
1256
1257</div></section>
1258
1259
1260    
1261    
1262    <section class="container parbase">
1263<div id="res" class="pb pt bg-white">
1264    
1265    
1266
1267    
1268        <!--<sly data-sly-test="">
1269            <div data-accordion="" class="amp-accordion">
1270        </sly>-->
1271        
1272            
1273
1274    <div class="grid-x grid-margin-x">
1275
1276        
1277    </div>
1278    <div class="grid-x grid-margin-x">
1279        <div class="cell small-12 xlarge-12">
1280
1281
1282
1283
1284    
1285    
1286    <div class="product-tile parbase">
1287
1288    
1289
1290    
1291        
1292        
1293        
1294            
1295        
1296        
1297        
1298            <!-- Product tile start here -->
1299        <div class="product-tile product-tile--medium  ">
1300
1301            
1302            <div class="product-tile__info bg-pastel-grey">
1303                <!-- Only when product is special -->
1304                
1305                <h2>Think you have been scammed?</h2>
1306                <p>
1307                    In you believe you may have been scammed or you have shared personal or account information, contact us as soon as possible           
1308                </p>
1309                
1310                
1311                    <a class="product-tile__link" href="https://www.northonline.com.au/adviser/insights/articles/fraud-and-scams">
1312                
1313
1314                <span>
1315                    Report a scam
1316                </span>
1317                </a>
1318            </div>
1319        </div>
1320        <!-- Product tile end here -->
1321    
1322    
1323
1324
1325
1326
1327</div>
1328
1329
1330</div>
1331    </div>
1332
1333        
1334        
1335    
1336
1337</div></section>
1338
1339
1340    
1341    
1342    <section class="container parbase">
1343<div class="pb  bg-white">
1344    
1345    
1346
1347    
1348        <!--<sly data-sly-test="">
1349            <div data-accordion="" class="amp-accordion">
1350        </sly>-->
1351        
1352            
1353
1354    <div class="grid-x grid-margin-x">
1355
1356        
1357    </div>
1358    <div class="grid-x grid-margin-x">
1359        <div class="cell small-12 xlarge-6">
1360
1361
1362
1363
1364
1365    
1366    
1367    <div class="product-tile parbase">
1368
1369    
1370
1371    
1372        
1373        
1374        
1375        
1376        
1377            
1378        
1379            <!-- Product tile start here -->
1380        <div class="product-tile product-tile--medium  ">
1381
1382            
1383            <div class="product-tile__info bg-north-teal">
1384                <!-- Only when product is special -->
1385                
1386                <h2>Resources and helpful info</h2>
1387                <p>
1388                    You might find the answer to your query here with links to product documents, fees, and more.<br />
1389
1390                </p>
1391                
1392                
1393                    <a class="product-tile__link" href="https://www.northonline.com.au/adviser/resources">
1394                
1395
1396                <span>
1397                    Get help
1398                </span>
1399                </a>
1400            </div>
1401        </div>
1402        <!-- Product tile end here -->
1403    
1404    
1405
1406
1407
1408
1409</div>
1410
1411
1412
1413</div>
1414<div class="cell small-12 xlarge-6">
1415
1416
1417
1418
1419
1420    
1421    
1422    <div class="product-tile parbase">
1423
1424    
1425
1426    
1427        
1428        
1429        
1430        
1431        
1432            
1433        
1434            <!-- Product tile start here -->
1435        <div class="product-tile product-tile--medium  ">
1436
1437            
1438            <div class="product-tile__info bg-north-teal">
1439                <!-- Only when product is special -->
1440                
1441                <h2>Track progress</h2>
1442                <p>
1443                    Many actions like tracking the status of an application or withdrawal can be performed by logging into North.      
1444                </p>
1445                
1446                
1447                    <a class="product-tile__link" href="https://northonline.amp.com.au/NorthOnline/login?ReturnUrl=%2fNorthOnline%2f#!">
1448                
1449
1450                <span>
1451                    Log in
1452                </span>
1453                </a>
1454            </div>
1455        </div>
1456        <!-- Product tile end here -->
1457    
1458    
1459
1460
1461
1462
1463</div>
1464
1465
1466
1467</div>
1468    </div>
1469
1470        
1471        
1472    
1473
1474</div></section>
1475
1476
1477    
1478    
1479    <section class="container parbase">
1480<div id="supp" class="  bg-pastel-grey">
1481    
1482    
1483
1484    
1485        <!--<sly data-sly-test="">
1486            <div data-accordion="" class="amp-accordion">
1487        </sly>-->
1488        
1489            
1490
1491    <div class="grid-x grid-margin-x">
1492
1493        
1494    </div>
1495    <div class="grid-x grid-margin-x">
1496        <div class="cell small-12 xlarge-12">
1497
1498
1499
1500
1501    
1502    
1503    <div class="rich-text-editor parbase">
1504
1505
1506    
1507        <p>&nbsp;</p>
1508<h2>Support for you, your team, and your business</h2>
1509<p>We’ve invested in our team to ensure you have the right support available to keep things operating smoothly. Rest assured, with North, you’ll have specialists and experts on hand to help with everything from product innovations and opportunities, to training and education, plus more.<br>
1510&nbsp;&nbsp;</p>
1511
1512    
1513
1514    
1515</div>
1516
1517
1518    
1519    
1520    <div class="product-tile parbase">
1521
1522    
1523
1524    
1525        
1526        
1527        
1528        
1529            
1530        
1531        
1532            <!-- Product tile start here -->
1533        <div class="product-tile product-tile--medium  ">
1534
1535            
1536            <div class="product-tile__info bg-white">
1537                <!-- Only when product is special -->
1538                
1539                <h2>BDMs and Training Consultants </h2>
1540                <p>
1541                    With experienced, on-the-ground representatives in each state, our team is ready to support with everything from initial set-up and training to client onboarding and day-to-day operations.<br />
1542
1543                </p>
1544                
1545                
1546                    <a class="product-tile__link" href="https://www.northonline.com.au/adviser/contact/sales-team">
1547                
1548
1549                <span>
1550                    View team details
1551                </span>
1552                </a>
1553            </div>
1554        </div>
1555        <!-- Product tile end here -->
1556    
1557    
1558
1559
1560
1561
1562</div>
1563
1564
1565    
1566    
1567    <div class="rich-text-editor parbase">
1568
1569
1570    
1571        <p>&nbsp; &nbsp;</p>
1572
1573    
1574
1575    
1576</div>
1577
1578
1579    
1580    
1581    <div class="rich-text-editor parbase">
1582
1583
1584    
1585        <p>&nbsp; &nbsp;&nbsp;</p>
1586
1587    
1588
1589    
1590</div>
1591
1592
1593</div>
1594    </div>
1595
1596        
1597        
1598    
1599
1600</div></section>
1601
1602
1603    
1604    
1605    <section class="container parbase">
1606<div class="pb  bg-pastel-grey">
1607    
1608    
1609
1610    
1611        <!--<sly data-sly-test="">
1612            <div data-accordion="" class="amp-accordion">
1613        </sly>-->
1614        
1615            
1616
1617    <div class="grid-x grid-margin-x">
1618
1619        
1620    </div>
1621    <div class="grid-x grid-margin-x">
1622        <div class="cell small-12 xlarge-6">
1623    
1624
1625
1626
1627
1628    
1629    
1630    <div class="rich-text-editor parbase">
1631
1632
1633    
1634        <h4>North Service Centre</h4>
1635<p>Our friendly contact centre is on hand to help you with general enquiries relating to product information, transactions, claims, administration or account maintenance.</p>
1636
1637    
1638
1639    
1640</div>
1641
1642
1643
1644</div>
1645<div class="cell small-12 xlarge-5 xlarge-offset-1">
1646    
1647
1648
1649
1650
1651    
1652    
1653    <section class="card parbase">
1654
1655    
1656    
1657
1658    
1659        <div>
1660            
1661    <!-- Contact Details -->
1662    
1663        <div class="card-component card--white">
1664            <h3 class="h2 card__heading">  </h3>
1665            
1666                <div class="card-icon-link">
1667                    <a href="tel:1800%20667%20841">
1668                        <i class="amp-icon-phone"></i><span>1800 667 841</span>
1669                    </a>
1670                </div>
1671            
1672            
1673                <div class="card-icon-link">
1674                    <a href="mailto:[email protected]">
1675                        <i class="amp-icon-email"></i><span>[email protected]</span>
1676                    </a>
1677                </div>
1678            
1679            
1680                <div class="card-icon-link">
1681                    <a href="https://www.northonline.com.au/adviser/contact/sales-team/request-a-callback-or-demo">
1682                        <i class="amp-icon-file-lined"></i><span>Request a call or demo</span>
1683                    </a>
1684                </div>
1685            
1686            
1687                <div class="card-icon-link">
1688                    <span>
1689                        <i class="amp-icon-location"></i><span><p>GPO Box 2915</p>
1690<p>Melbourne, VIC 3001 </p>
1691</span>
1692                    </span>
1693                </div>
1694            
1695            <div class="card__small-text">
1696                <p>Mon - Fri, 8:30am - 7pm (Sydney time)<br />
1697</p>
1698
1699            </div>
1700        </div>
1701    
1702
1703        </div>
1704    
1705</section>
1706
1707
1708
1709</div>
1710    </div>
1711
1712        
1713        
1714    
1715
1716</div></section>
1717
1718
1719    
1720    
1721    <section class="container parbase">
1722<div class="  bg-white">
1723    
1724    
1725
1726    
1727        <!--<sly data-sly-test="">
1728            <div data-accordion="" class="amp-accordion">
1729        </sly>-->
1730        
1731            
1732
1733    <div class="grid-x grid-margin-x">
1734
1735        
1736    </div>
1737    <div class="grid-x grid-margin-x">
1738        <div class="cell small-12 xlarge-12">
1739
1740
1741
1742
1743    
1744    
1745    <div class="rich-text-editor parbase">
1746
1747
1748    
1749        <p>&nbsp;</p>
1750<h2>Looking for specific support?</h2>
1751<p>If you're not an adviser, head to our&nbsp;<a href="/client/contact">Contact page for information and support for clients</a>.</p>
1752
1753    
1754
1755    
1756</div>
1757
1758
1759</div>
1760    </div>
1761
1762        
1763        
1764    
1765
1766</div></section>
1767
1768
1769    
1770    
1771    <section class="container parbase">
1772<div class="  bg-white">
1773    
1774    
1775
1776    
1777        <!--<sly data-sly-test="yes">
1778            <div data-accordion="" class="amp-accordion">
1779        </sly>-->
1780        
1781        
1782            
1783
1784    
1785    
1786    <div data-accordion="" class="amp-accordion">
1787        <div class="grid-x grid-margin-x amp-accordion__heading" data-accordion-header="">
1788            <div class="cell">
1789                
1790                
1791
1792                    <h2 class="h1">AMP Bank</h2>
1793                    
1794                
1795            </div>
1796        </div>
1797        <!-- Component -->
1798        <div data-accordion-content="" class="grid-x grid-margin-x amp-accordion__content">
1799             <div class="cell small-12 xlarge-12">
1800
1801
1802
1803
1804    
1805    
1806    <div class="rich-text-editor parbase">
1807
1808
1809    
1810        <h4><table cellpadding="0" cellspacing="0" border="0">
1811<tbody><tr><td><b><span class="text--ink-blue">General bank and home loan enquiries</span></b></td>
1812<td><p><span class="text--ink-blue"><b>Call:</b> <a href="tel:133030">13 30 30</a><br>
1813 <span style="font-weight: normal;">Monday - Friday&nbsp;8am - 8pm (Sydney time)<br>
1814 Saturday - Sunday&nbsp;9am - 5pm (Sydney time)</span></span></p>
1815<p><span class="text--ink-blue"><b>Email:</b>&nbsp;<a href="mailto:[email protected]">[email protected]</a></span></p>
1816</td>
1817</tr></tbody></table>
1818</h4>
1819<p><br>
1820<br>
1821</p>
1822
1823    
1824
1825    
1826</div>
1827
1828
1829</div>
1830        </div>
1831    </div>
1832
1833
1834        
1835    
1836
1837</div></section>
1838
1839
1840    
1841    
1842    <section class="container parbase">
1843<div class="  bg-white">
1844    
1845    
1846
1847    
1848        <!--<sly data-sly-test="yes">
1849            <div data-accordion="" class="amp-accordion">
1850        </sly>-->
1851        
1852        
1853            
1854
1855    
1856    
1857    <div data-accordion="" class="amp-accordion">
1858        <div class="grid-x grid-margin-x amp-accordion__heading" data-accordion-header="">
1859            <div class="cell">
1860                
1861                
1862
1863                    <h2 class="h1">AMP Advice<br />
1864</h2>
1865                    
1866                
1867            </div>
1868        </div>
1869        <!-- Component -->
1870        <div data-accordion-content="" class="grid-x grid-margin-x amp-accordion__content">
1871             <div class="cell small-12 xlarge-12">
1872
1873
1874
1875
1876    
1877    
1878    <div class="rich-text-editor parbase">
1879
1880
1881    
1882        <h4><table cellpadding="0" cellspacing="0" border="0">
1883<tbody><tr><td>Portal</td>
1884<td><p><span class="text--ink-blue">Website:<span style="font-weight: normal;"> <a href="http://portal.amp.com.au" target="_blank">portal.amp.com.au</a></span></span></p>
1885</td>
1886</tr></tbody></table>
1887</h4>
1888<p><br>
1889<br>
1890</p>
1891
1892    
1893
1894    
1895</div>
1896
1897
1898</div>
1899        </div>
1900    </div>
1901
1902
1903        
1904    
1905
1906</div></section>
1907
1908
1909    
1910    
1911    <section class="container parbase">
1912<div class="  bg-white">
1913    
1914    
1915
1916    
1917        <!--<sly data-sly-test="yes">
1918            <div data-accordion="" class="amp-accordion">
1919        </sly>-->
1920        
1921        
1922            
1923
1924    
1925    
1926    <div data-accordion="" class="amp-accordion">
1927        <div class="grid-x grid-margin-x amp-accordion__heading" data-accordion-header="">
1928            <div class="cell">
1929                
1930                
1931
1932                    <h2 class="h1">Claims<br />
1933</h2>
1934                    
1935                
1936            </div>
1937        </div>
1938        <!-- Component -->
1939        <div data-accordion-content="" class="grid-x grid-margin-x amp-accordion__content">
1940             <div class="cell small-12 xlarge-12">
1941
1942
1943
1944
1945    
1946    
1947    <div class="rich-text-editor parbase">
1948
1949
1950    
1951        <h4><table cellpadding="0" cellspacing="0" border="0">
1952<tbody><tr><td><p><span style="font-weight: normal;">For family law, PICP queries, financial hardship and death claims.</span></p>
1953<p><span class="text--ink-blue">Email:</span>&nbsp;<a href="mailto:[email protected]">[email protected]</a></p>
1954</td>
1955</tr></tbody></table>
1956</h4>
1957<p><br>
1958<br>
1959</p>
1960
1961    
1962
1963    
1964</div>
1965
1966
1967</div>
1968        </div>
1969    </div>
1970
1971
1972        
1973    
1974
1975</div></section>
1976
1977
1978    
1979    
1980    <section class="container parbase">
1981<div class="  bg-white">
1982    
1983    
1984
1985    
1986        <!--<sly data-sly-test="yes">
1987            <div data-accordion="" class="amp-accordion">
1988        </sly>-->
1989        
1990        
1991            
1992
1993    
1994    
1995    <div data-accordion="" class="amp-accordion">
1996        <div class="grid-x grid-margin-x amp-accordion__heading" data-accordion-header="">
1997            <div class="cell">
1998                
1999                
2000
2001                    <h2 class="h1">Complaint escalations<br />
2002</h2>
2003                    
2004                
2005            </div>
2006        </div>
2007        <!-- Component -->
2008        <div data-accordion-content="" class="grid-x grid-margin-x amp-accordion__content">
2009             <div class="cell small-12 xlarge-12">
2010
2011
2012
2013
2014    
2015    
2016    <div class="rich-text-editor parbase">
2017
2018
2019    
2020        <h4><table cellpadding="0" cellspacing="0" border="0">
2021<tbody><tr><td><span class="text--ink-blue">Email:</span>&nbsp;<a href="mailto:[email protected]">[email protected]</a><br>
2022</td>
2023</tr></tbody></table>
2024</h4>
2025<p><br>
2026<br>
2027</p>
2028
2029    
2030
2031    
2032</div>
2033
2034
2035</div>
2036        </div>
2037    </div>
2038
2039
2040        
2041    
2042
2043</div></section>
2044
2045
2046    
2047    
2048    <section class="container parbase">
2049<div class="  bg-white">
2050    
2051    
2052
2053    
2054        <!--<sly data-sly-test="yes">
2055            <div data-accordion="" class="amp-accordion">
2056        </sly>-->
2057        
2058        
2059            
2060
2061    
2062    
2063    <div data-accordion="" class="amp-accordion">
2064        <div class="grid-x grid-margin-x amp-accordion__heading" data-accordion-header="">
2065            <div class="cell">
2066                
2067                
2068
2069                    <h2 class="h1">Corporate actions<br />
2070</h2>
2071                    
2072                
2073            </div>
2074        </div>
2075        <!-- Component -->
2076        <div data-accordion-content="" class="grid-x grid-margin-x amp-accordion__content">
2077             <div class="cell small-12 xlarge-12">
2078
2079
2080
2081
2082    
2083    
2084    <div class="rich-text-editor parbase">
2085
2086
2087    
2088        <h4><table cellpadding="0" cellspacing="0" border="0">
2089<tbody><tr><td><p><span style="font-weight: normal;">For assistance with all listed and unlisted securities, and ASX-operations related queries and escalations.</span></p>
2090<p><span class="text--ink-blue">Email:</span><span style="font-weight: normal;"> <a href="mailto:[email protected]">[email protected]</a></span></p>
2091</td>
2092</tr></tbody></table>
2093</h4>
2094<p><br>
2095<br>
2096</p>
2097
2098    
2099
2100    
2101</div>
2102
2103
2104</div>
2105        </div>
2106    </div>
2107
2108
2109        
2110    
2111
2112</div></section>
2113
2114
2115    
2116    
2117    <section class="container parbase">
2118<div class="  bg-white">
2119    
2120    
2121
2122    
2123        <!--<sly data-sly-test="yes">
2124            <div data-accordion="" class="amp-accordion">
2125        </sly>-->
2126        
2127        
2128            
2129
2130    
2131    
2132    <div data-accordion="" class="amp-accordion">
2133        <div class="grid-x grid-margin-x amp-accordion__heading" data-accordion-header="">
2134            <div class="cell">
2135                
2136                
2137
2138                    <h2 class="h1">Group insurance | North Protect<br />
2139</h2>
2140                    
2141                
2142            </div>
2143        </div>
2144        <!-- Component -->
2145        <div data-accordion-content="" class="grid-x grid-margin-x amp-accordion__content">
2146             <div class="cell small-12 xlarge-12">
2147
2148
2149
2150
2151    
2152    
2153    <div class="rich-text-editor parbase">
2154
2155
2156    
2157        <p>North Protect is administered by AGI. Support is available via the AGI portal, phone and email, with further help through the North Service Centre and your BDM.</p>
2158<p><b>AGI</b><br>
2159Phone:1300 375 358<br>
2160Email: <a href="mailto:[email protected]" target="_top">[email protected]</a></p>
2161<p><b>North Service Centre</b><br>
2162Phone: 1800 667 841<br>
2163Email: <a href="mailto:[email protected]">[email protected]</a></p>
2164<p>&nbsp;</p>
2165
2166    
2167
2168    
2169</div>
2170
2171
2172</div>
2173        </div>
2174    </div>
2175
2176
2177        
2178    
2179
2180</div></section>
2181
2182
2183    
2184    
2185    <section class="container parbase">
2186<div class="  bg-white">
2187    
2188    
2189
2190    
2191        <!--<sly data-sly-test="yes">
2192            <div data-accordion="" class="amp-accordion">
2193        </sly>-->
2194        
2195        
2196            
2197
2198    
2199    
2200    <div data-accordion="" class="amp-accordion">
2201        <div class="grid-x grid-margin-x amp-accordion__heading" data-accordion-header="">
2202            <div class="cell">
2203                
2204                
2205
2206                    <h2 class="h1">KYC and POA<br />
2207</h2>
2208                    
2209                
2210            </div>
2211        </div>
2212        <!-- Component -->
2213        <div data-accordion-content="" class="grid-x grid-margin-x amp-accordion__content">
2214             <div class="cell small-12 xlarge-12">
2215
2216
2217
2218
2219    
2220    
2221    <div class="rich-text-editor parbase">
2222
2223
2224    
2225        <p><span class="text--ink-blue"><b>Email:</b></span> <a href="mailto:[email protected]">[email protected]</a><br>
2226</p>
2227<p>In the subject line, please include: EPOA - the client ID and POA case ID/s.&nbsp;<br>
2228<br>
2229</p>
2230
2231    
2232
2233    
2234</div>
2235
2236
2237</div>
2238        </div>
2239    </div>
2240
2241
2242        
2243    
2244
2245</div></section>
2246
2247
2248    
2249    
2250    <section class="container parbase">
2251<div class="  bg-white">
2252    
2253    
2254
2255    
2256        <!--<sly data-sly-test="yes">
2257            <div data-accordion="" class="amp-accordion">
2258        </sly>-->
2259        
2260        
2261            
2262
2263    
2264    
2265    <div data-accordion="" class="amp-accordion">
2266        <div class="grid-x grid-margin-x amp-accordion__heading" data-accordion-header="">
2267            <div class="cell">
2268                
2269                
2270
2271                    <h2 class="h1">Margin lending</h2>
2272                    
2273                
2274            </div>
2275        </div>
2276        <!-- Component -->
2277        <div data-accordion-content="" class="grid-x grid-margin-x amp-accordion__content">
2278             <div class="cell small-12 xlarge-12">
2279
2280
2281
2282
2283    
2284    
2285    <div class="rich-text-editor parbase">
2286
2287
2288    
2289        <p>For assistance with technical, administration and procedural queries and escalations.<br>
2290</p>
2291<p><span class="text--ink-blue"><b>Email</b>:</span> <a href="mailto:[email protected]">[email protected]</a><br>
2292</p>
2293
2294    
2295
2296    
2297</div>
2298
2299
2300</div>
2301        </div>
2302    </div>
2303
2304
2305        
2306    
2307
2308</div></section>
2309
2310
2311    
2312    
2313    <section class="container parbase">
2314<div class="  bg-white">
2315    
2316    
2317
2318    
2319        <!--<sly data-sly-test="yes">
2320            <div data-accordion="" class="amp-accordion">
2321        </sly>-->
2322        
2323        
2324            
2325
2326    
2327    
2328    <div data-accordion="" class="amp-accordion">
2329        <div class="grid-x grid-margin-x amp-accordion__heading" data-accordion-header="">
2330            <div class="cell">
2331                
2332                
2333
2334                    <h2 class="h1">Transfers<br />
2335</h2>
2336                    
2337                
2338            </div>
2339        </div>
2340        <!-- Component -->
2341        <div data-accordion-content="" class="grid-x grid-margin-x amp-accordion__content">
2342             <div class="cell small-12 xlarge-12">
2343
2344
2345
2346
2347    
2348    
2349    <div class="rich-text-editor parbase">
2350
2351
2352    
2353        <h4><table cellpadding="0" cellspacing="0" border="0">
2354<tbody><tr><td>Transfer clients</td>
2355<td><span class="text--ink-blue">Call: <span style="font-weight: normal;"><a href="tel:136267">13 62 67</a><br>
2356</span></span><span style="color: rgb(0, 30, 65); font-size: 1.6rem;">
2356Email: </span><span style="color: rgb(0, 30, 65); font-size: 1.6rem; font-weight: normal;"><a href="mailto:[email protected]">[email protected]</a></span></td>
2357</tr><tr><td>In specie transfers</td>
2358<td>Email:&nbsp;<a href="mailto:[email protected]">[email protected]</a></td>
2359</tr></tbody></table>
2360</h4>
2361<p><br>
2362<br>
2363</p>
2364
2365    
2366
2367    
2368</div>
2369
2370
2371</div>
2372        </div>
2373    </div>
2374
2375
2376        
2377    
2378
2379</div></section>
2380
2381
2382    
2383    
2384    <section class="container parbase">
2385<div class="pb  bg-white">
2386    
2387    
2388
2389    
2390        <!--<sly data-sly-test="yes">
2391            <div data-accordion="" class="amp-accordion">
2392        </sly>-->
2393        
2394        
2395            
2396
2397    
2398    
2399    <div data-accordion="" class="amp-accordion">
2400        <div class="grid-x grid-margin-x amp-accordion__heading" data-accordion-header="">
2401            <div class="cell">
2402                
2403                
2404
2405                    <h2 class="h1">Superannuation<br />
2406</h2>
2407                    
2408                
2409            </div>
2410        </div>
2411        <!-- Component -->
2412        <div data-accordion-content="" class="grid-x grid-margin-x amp-accordion__content">
2413             <div class="cell small-12 xlarge-12">
2414
2415
2416
2417
2418    
2419    
2420    <div class="rich-text-editor parbase">
2421
2422
2423    
2424        <h4><table cellpadding="0" cellspacing="0" border="0">
2425<tbody><tr><td>Corporate Super<a href="tel:1300366019"></a></td>
2426<td><p><span class="text--ink-blue">Call:&nbsp;<span style="font-weight: normal;"><a href="tel:1300653456">1300 653 456</a></span></span></p>
2427<p><span class="text--ink-blue">Email: <span style="font-weight: normal;"><a href="mailto:[email protected]">[email protected]</a></span></span></p>
2428</td>
2429</tr><tr><td>CustomSuper</td>
2430<td><p><span class="text--ink-blue">Call: <span style="font-weight: normal;"><a href="tel:1300653456">1300 653 456</a></span></span></p>
2431<p><span class="text--ink-blue">Email:<span style="font-weight: normal;"> <a href="mailto:[email protected]">[email protected]</a></span></span></p>
2432</td>
2433</tr><tr><td>SignatureSuper</td>
2434<td><p><span class="text--ink-blue">Call:&nbsp;<span style="font-weight: normal;"><a href="tel:1300366019">1300 366 019</a></span></span></p>
2435<p><span class="text--ink-blue">Email: <span style="font-weight: normal;"><a href="mailto:[email protected]">[email protected]</a></span></span></p>
2436</td>
2437</tr><tr><td>SuperLeader</td>
2438<td><p><span class="text--ink-blue">Call:&nbsp;<span style="font-weight: normal;"><a href="tel:1300558557">1300 558 557</a></span></span></p>
2439<p><span class="text--ink-blue">Email: <span style="font-weight: normal;"><a href="mailto:[email protected]">[email protected]</a></span></span></p>
2440</td>
2441</tr><tr><td>PortfolioCare</td>
2442<td><span class="text--ink-blue">Call: <span style="font-weight: normal;"><a href="tel:1800646234">1800 646 234</a></span></span></td>
2443</tr></tbody></table>
2444</h4>
2445<p><br>
2446<br>
2447</p>
2448
2449    
2450
2451    
2452</div>
2453
2454
2455</div>
2456        </div>
2457    </div>
2458
2459
2460        
2461    
2462
2463</div></section>
2464
2465
2466    
2467    
2468    <section class="container parbase">
2469<div class="pb pt bg-pastel-grey">
2470    
2471    
2472
2473    
2474        <!--<sly data-sly-test="">
2475            <div data-accordion="" class="amp-accordion">
2476        </sly>-->
2477        
2478            
2479
2480    <div class="grid-x grid-margin-x">
2481
2482        
2483    </div>
2484    <div class="grid-x grid-margin-x">
2485        <div class="cell small-12 xlarge-12">
2486
2487
2488
2489
2490    
2491    
2492    <div class="rich-text-editor parbase">
2493
2494
2495    
2496        <h2>Our North Service Promise</h2>
2497<p>Our Service Promise is designed to give you confidence that when you need us, we'll be there with knowledgeable people, clear communication and genuine ownership. Our goal is to make it easier for you to get things done, and when something is urgent, complex or sensitive, we stay with it until there is a clear way forward. We’re here to help.</p>
2498
2499    
2500
2501    
2502</div>
2503
2504
2505</div>
2506    </div>
2507
2508        
2509        
2510    
2511
2512</div></section>
2513
2514
2515    
2516    
2517    <section class="icon-grid-layout step-by-step parbase">
2518
2519    
2520
2521    
2522    
2523    
2524        <div class="pb  ">
2525            <div class="grid-x grid-margin-x">
2526                <div class="cell">
2527                    <h2 class="h1"></h2>
2528                </div>
2529            </div>
2530
2531            
2532    
2533        
2534        
2535        
2536            
2537        
2538        
2539
2540        
2541            
2542        
2543
2544
2545
2546        <div class="grid-x grid-margin-x sbs sbs--image-on sbs--non-animated" step-by-step>
2547            
2548                <div class="cell large-4">
2549                    <div class="sbs__item">
2550                        <div class="sbs__icon"><img src="/content/dam/north-online/illustrations/icons/hand%20with%20heart.svg"/>
2550</div>
2551                        <div class="sbs__heading">Customer first</div>
2552                        <div class="sbs__description"><p>We bring care and positive energy to our interactions.</p>
2553</div>
2554                    </div>
2555                </div>
2556            
2557                <div class="cell large-4">
2558                    <div class="sbs__item">
2559                        <div class="sbs__icon"><img src="/content/dam/north-online/illustrations/icons/high-five.svg"/></div>
2560                        <div class="sbs__heading">We’re capable</div>
2561                        <div class="sbs__description"><p>We respect your time by asking the right questions and using our knowledge to get it right</p>
2562</div>
2563                    </div>
2564                </div>
2565            
2566                <div class="cell large-4">
2567                    <div class="sbs__item">
2568                        <div class="sbs__icon"><img src="/content/dam/north-online/illustrations/icons/sonar%20icon.svg"/></div>
2569                        <div class="sbs__heading">Communicate clearly</div>
2570                        <div class="sbs__description"><p>We proactively set expectations and make progress visible.</p>
2571</div>
2572                    </div>
2573                </div>
2574            
2575
2576            
2577
2578        </div>
2579    
2580
2581
2582        </div>
2583    
2584
2585
2586
2587
2588
2589
2590</section>
2591
2592
2593    
2594    
2595    <section class="icon-grid-layout step-by-step parbase">
2596
2597    
2598
2599    
2600    
2601    
2602        <div class="pb  ">
2603            <div class="grid-x grid-margin-x">
2604                <div class="cell">
2605                    <h2 class="h1"></h2>
2606                </div>
2607            </div>
2608
2609            
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2624        <div class="grid-x grid-margin-x sbs sbs--image-on sbs--non-animated" step-by-step>
2625            
2626                <div class="cell large-4">
2627                    <div class="sbs__item">
2628                        <div class="sbs__icon"><img src="/content/dam/north-online/illustrations/icons/speedometor.svg"/></div>
2629                        <div class="sbs__heading">Right pace for the right case</div>
2630                        <div class="sbs__description"><p>We act quickly when the path is clear, escalate when we spot risks, and take care when certainty is required.</p>
2631</div>
2632                    </div>
2633                </div>
2634            
2635                <div class="cell large-4">
2636                    <div class="sbs__item">
2637                        <div class="sbs__icon"><img src="/content/dam/north-online/illustrations/icons/five%20fingers%20hand.svg"/></div>
2638                        <div class="sbs__heading">Own it</div>
2639                        <div class="sbs__description"><p>We’re accountable from start to finish, coordinating as one team so you can rely on North.</p>
2640</div>
2641                    </div>
2642                </div>
2643            
2644                <div class="cell large-4">
2645                    <div class="sbs__item">
2646                        <div class="sbs__icon"><img src="/content/dam/north-online/illustrations/icons/winning-ribbon-ink-blue.svg"/></div>
2647                        <div class="sbs__heading">Raise the bar</div>
2648                        <div class="sbs__description"><p>We reflect on outcomes, using data insights and what we learn to actively improve our service.</p>
2649</div>
2650                    </div>
2651                </div>
2652            
2653
2654            
2655
2656        </div>
2657    
2658
2659
2660        </div>
2661    
2662
2663
2664
2665
2666
2667
2668</section>
2669
2670
2671    
2672    
2673    <section class="container parbase">
2674<div id="complaints" class="pb pt bg-pastel-grey">
2675    
2676    
2677
2678    
2679        <!--<sly data-sly-test="">
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2682        
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2688    </div>
2689    <div class="grid-x grid-margin-x">
2690        <div class="cell small-12 xlarge-5">
2691
2692
2693
2694
2695    
2696    
2697    <div class="rich-text-editor parbase">
2698
2699
2700    
2701        <h2><span class="text--ink-blue">Complaints and compliments</span><br>
2702</h2>
2703
2704    
2705
2706    
2707</div>
2708
2709
2710</div>
2711<div class="cell small-12 xlarge-7">
2712
2713
2714
2715
2716    
2717    
2718    <div class="rich-text-editor parbase">
2719
2720
2721    
2722        <p><b>Our Service Promise is what you can expect from us.</b></p>
2723<p>If something hasn’t gone as expected, tell us. We’ll listen carefully, keep you informed, and work with you to resolve any issues as quickly as possible.</p>
2724<p><a href="https://www.northonline.com.au/complaints-and-compliments#complaints">Make a complaint</a></p>
2725<p>Had a great experience? We’d love to hear about it. Sharing your positive experiences helps us recognise the people providing you with an amazing experience.</p>
2726<p><a href="https://www.northonline.com.au/complaints-and-compliments#comp">Give a compliment</a></p>
2727
2728    
2729
2730    
2731</div>
2732
2733
2734</div>
2735    </div>
2736
2737        
2738        
2739    
2740
2741</div></section>
2742
2743
2744    
2745    
2746    <section class="container parbase">
2747<div id="accessibility" class="pb pt bg-pastel-grey">
2748    
2749    
2750
2751    
2752        <!--<sly data-sly-test="">
2753            <div data-accordion="" class="amp-accordion">
2754        </sly>-->
2755        
2756            
2757
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2759
2760        
2761    </div>
2762    <div class="grid-x grid-margin-x">
2763        <div class="cell small-12 xlarge-5">
2764
2765
2766
2767
2768    
2769    
2770    <div class="rich-text-editor parbase">
2771
2772
2773    
2774        <h2>Support when communicating with us<br>
2775</h2>
2776
2777    
2778
2779    
2780</div>
2781
2782
2783</div>
2784<div class="cell small-12 xlarge-7">
2785
2786
2787
2788
2789    
2790    
2791    <div class="rich-text-editor parbase">
2792
2793
2794    
2795        <p><b>Speak with us in any language</b><br>
2796If English isn’t your preferred language, we can arrange an interpreter to help you communicate with us confidently.<br>
2797&nbsp;<br>
2798You’ll find our contact details at the top of this page, where you’ll be able to speak to a real person every single time.<br>
2799&nbsp;<br>
2800<b> Help to hear or speak with us</b><br>
2801&nbsp;<br>
2802If it's difficult for you to hear or speak on the phone, the National Relay Service (NRS) can help you get in touch. For more information, visit <a href="https://www.accesshub.gov.au/about-the-nrs/nrs-call-numbers-and-links">accesshub.gov.au</a>.<br>
2803&nbsp;<br>
2804When contacting us through the NRS, you'll need the phone number you'd like them to call. You'll find our phone numbers above.<br>
2805<br>
2806</p>
2807
2808    
2809
2810    
2811</div>
2812
2813
2814</div>
2815    </div>
2816
2817        
2818        
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2820
2821</div></section>
2822
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2824    
2825    
2826    <div class="reference parbase">
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2844        <div class="cell small-12 xlarge-12">
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2848
2849    
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2851    <div class="rich-text-editor parbase">
2852
2853
2854    
2855        <p>&nbsp;</p>
2856<h2>Important information</h2>
2857<p>The information on this page has been provided by NMMT Limited ABN 42 058 835 573, AFSL 234653 (NMMT). It contains general advice only, does not take account of your client’s personal objectives, financial situation or needs, and a client should consider whether this information is appropriate for them before making any decisions. It’s important your client consider their circumstances and read the relevant product disclosure statement (PDS), investor directed portfolio guide (IDPS Guide) and target market determination (TMD), available from <a href="/product-documents">northonline.com.au</a> or by contacting the North Service Centre on <a href="tel:1800667841">1800 667 841</a>, before deciding what’s right for them.&nbsp;&nbsp;<br>
2858</p>
2859<p>MyNorth Investment and North Investment are operated by NMMT. MyNorth Investment Guarantee is issued by National Mutual Funds Management Limited ABN 32 006 787 720, AFSL 234652 (NMFM). MyNorth Super and Pension (including MyNorth Lifetime), MyNorth Super and Pension Guarantee and North Super and Pension are issued by N.M. Superannuation Proprietary Limited (ABN 31 008 428 322, AFSL 234654 (NM Super) as trustee of the Wealth Personal Superannuation and Pension Fund (the Fund) ABN 92 381 911 598. NMMT issues the interests in and is the responsible entity for MyNorth Managed Portfolios. All managed portfolios may not be available across all products on the North platform. All of the products above are referred to collectively as MyNorth Products.&nbsp;&nbsp;The information on this page is provided only for the use of advisers, it is not intended for clients. This page provides a brief overview of some of the benefits of investing in MyNorth Products. The adviser remains responsible for any advice/services they provide to clients including making their own inquiries and ensuring that the advice/services are appropriate and in accordance with all legal requirements.&nbsp;</p>
2860<p>You can read the <a href="/financial-services-guide">Financial Services Guide</a> online for more information, including the fees and benefits that companies related to NMMT, N.M. Superannuation Proprietary Limited ABN 31 008 428 322, AFSL 234654 (N.M. Super) and their representatives may receive in relation to products and services provided.&nbsp;&nbsp;&nbsp;</p>
2861<p>North and MyNorth are trademarks registered to NMMT.&nbsp;&nbsp;</p>
2862<p>All information on this website is subject to change without notice.&nbsp;</p>
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2973                        <li><a href="https://www.northonline.com.au/financial-services-guide">Financial Services Guide</a></li>
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