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578re here to help.</h2> 579 580 <ul sly> 581 <li> 582 <a href="https://www.northonline.com.au/adviser/contact/sales-team">Sales team</a> 583 </li> 584 </ul> 585 </li> 586 587 588 589 590 </ul> 591 </div> 592 </li> 593 594 </ul> 595 596 597 598 <ul class="client"> 599 600 601 <li> 602 <a href="/">Home</a> 603 </li> 604 605 <li class="has-children"> 606 <a href="https://www.northonline.com.au/client/eofy-top-tips-for-north-users-2026">End of Financial Year 2026: Tips for North Users</a> 607 <div class="mobile-nav__level-2"> 608 <a class="mobile-nav__btn-back" href="#">Back to menu</a> 609 <a class="heading" href="https://www.northonline.com.au/client/eofy-top-tips-for-north-users-2026">End of Financial Year 2026: Tips for North Users</a> 610 <ul> 611 <li> 612 613 614 615 </li> 616 617 618 619 620 </ul> 621 </div> 622 </li> 623 624 <li class="has-children"> 625 <a href="https://www.northonline.com.au/client/eofy-top-tips-for-north-users">EOFY top tips for North users</a> 626 <div class="mobile-nav__level-2"> 627 <a class="mobile-nav__btn-back" href="#">Back to menu</a> 628 <a class="heading" href="https://www.northonline.com.au/client/eofy-top-tips-for-north-users">EOFY top tips for North users</a> 629 <ul> 630 <li> 631 <h2>The end of financial year (EOFY) can be stressful for advisers and clients alike as they rush to meet deadlines. This cheat sheet outlines all important dates, codes and transfer details you need to know as you approach the EOFY. </h2> 632 633 634 </li> 635 636 637 638 639 </ul> 640 </div> 641 </li> 642 643 <li class="has-children"> 644 <a href="https://www.northonline.com.au/client/mynorth-lifetime">MyNorth Lifetime</a> 645 <div class="mobile-nav__level-2"> 646 <a class="mobile-nav__btn-back" href="#">Back to menu</a> 647 <a class="heading" href="https://www.northonline.com.au/client/mynorth-lifetime">MyNorth Lifetime</a> 648 <ul> 649 <li> 650 651 652 653 </li> 654 655 656 657 658 </ul> 659 </div> 660 </li> 661 662 <li class="has-children"> 663 <a href="https://www.northonline.com.au/client/understand-your-tax-statement">Tax Statements</a> 664 <div class="mobile-nav__level-2"> 665 <a class="mobile-nav__btn-back" href="#">Back to menu</a> 666 <a class="heading" href="https://www.northonline.com.au/client/understand-your-tax-statement">Tax Statements</a> 667 <ul> 668 <li> 669 670 671 672 </li> 673 674 675 676 677 </ul> 678 </div> 679 </li> 680 681 <li class="has-children"> 682 <a href="https://www.northonline.com.au/client/contact">Contact</a> 683 <div class="mobile-nav__level-2"> 684 <a class="mobile-nav__btn-back" href="#">Back to menu</a> 685 <a class="heading" href="https://www.northonline.com.au/client/contact">Contact</a> 686 <ul> 687 <li> 688 689 690 <ul sly> 691 <li> 692 <a href="https://www.northonline.com.au/client/contact/identification-and-verification">Identification and verification</a> 693 </li> 694 695 <li> 696 <a href="https://www.northonline.com.au/client/contact/accessing-your-super-early">Accessing your super early</a> 697 </li> 698 699 <li> 700 <a href="https://www.northonline.com.au/client/contact/claims">Claims</a> 701 </li> 702 703 <li> 704 <a href="https://www.northonline.com.au/client/contact/nominate-a-beneficiary">Nominate a beneficiary</a> 705 </li> 706 </ul> 707 </li> 708 709 710 711 712 </ul> 713 </div> 714 </li> 715 716 <li class="has-children"> 717 <a href="https://www.northonline.com.au/client/north-distribution-periods-explained">North Distribution Periods</a> 718 <div class="mobile-nav__level-2"> 719 <a class="mobile-nav__btn-back" href="#">Back to menu</a> 720 <a class="heading" href="https://www.northonline.com.au/client/north-distribution-periods-explained">North Distribution Periods</a> 721 <ul> 722 <li> 723 724 725 726 </li> 727 728 729 730 731 </ul> 732 </div> 733 </li> 734 735 </ul> 736 737 738 739 <ul class="licensee"> 740 741 742 <li> 743 <a href="/">Home</a> 744 </li> 745 746 </ul> 747 748 </nav> 749 750 751 </div> 752 <!-- End scroll wrapper --> 753 </div> 754 </div> 755 </div> 756 <!-- Main bar --> 757 <div class="bar-main-wrapper"> 758 <div class="bar-main"> 759 760 <!-- Mobile nav --> 761 <a class="open-mobile-nav" href="#"><span class="amp-icon-hamburger"></span></a> 762 763 <!-- Logo --> 764 <a class="logo" href="/"><img src="/content/dam/amp-au/data/icons/amp-logo-reversed.svg" alt="North"/></a> 765 <!-- Nav main --> 766 <nav class="nav-main"> 767 <ul class="" id="mn" tabindex="-1" itemscope itemtype="http://www.schema.org/SiteNavigationElement"> 768 769 770 771 772 773 774 775 776 777 778 779 780 781 782 783 784 785 <li id="platform"><a itemprop="url" class="first-level" href="https://www.northonline.com.au/adviser/platform"><span itemprop="name">Platform</span></a> 786 787 <div class="nav-main__container"> 788 <ul class="grid-x grid-margin-x"> 789 <li class="cell small-4"> 790 <h2>Platform</h2> 791 792 <a href="https://www.northonline.com.au/adviser/platform" class="btn btn-primary">Learn More</a> 793 </li> 794 795 796 797 798 799 800 801 <li class="cell small-8"> 802 803 804 805 </li> 806 807 </ul> 808 </div> 809 </li> 810 811 812 813 814 815 816 817 <li id="products"><a itemprop="url" class="first-level" href="https://www.northonline.com.au/adviser/products"><span itemprop="name">Products</span></a> 818 819 <div class="nav-main__container"> 820 <ul class="grid-x grid-margin-x"> 821 <li class="cell small-4"> 822 <h2>Products</h2> 823 824 <a href="https://www.northonline.com.au/adviser/products" class="btn btn-primary">Learn More</a> 825 </li> 826 827 828 829 830 831 832 833 <li class="cell small-8"> 834 835 836 <ul sly> 837 <li> 838 <a href="https://www.northonline.com.au/adviser/products/fees" class="icon-arrow-right">Fees</a> 839 <p> 840 </p> 841 <p> 842 Competitive and flexible fees.</p> 843 </li> 844 845 <li> 846 <a href="https://www.northonline.com.au/adviser/products/guarantees" class="icon-arrow-right">Guarantees</a> 847 <p> 848 </p> 849 <p> 850 Your clients can take comfort knowing MyNorth Guarantees can help give them financial certainty in uncertain times.</p> 851 </li> 852 853 <li> 854 <a href="https://www.northonline.com.au/adviser/products/mynorth-lifetime" class="icon-arrow-right">MyNorth Lifetime</a> 855 <p> 856 </p> 857 858 </li> 859 860 <li> 861 <a href="https://www.northonline.com.au/adviser/products/managed-portfolios" class="icon-arrow-right">Managed portfolios</a> 862 <p> 863 </p> 864 865 </li> 866 </ul> 867 </li> 868 869 </ul> 870 </div> 871 </li> 872 873 874 875 876 877 878 879 <li id="insights"><a itemprop="url" class="first-level" href="https://www.northonline.com.au/adviser/insights"><span itemprop="name">Insights</span></a> 880 881 <div class="nav-main__container"> 882 <ul class="grid-x grid-margin-x"> 883 <li class="cell small-4"> 884 <h2>Insights</h2> 885 <p>Keep on top of what matters most to you, your business and your clients.</p> 886 <a href="https://www.northonline.com.au/adviser/insights" class="btn btn-primary">Learn More</a> 887 </li> 888 889 890
890 891 892 893 894 895 <li class="cell small-8"> 896 897 898 <ul sly> 899 <li> 900 <a href="https://www.northonline.com.au/adviser/insights/become-a-mynorth-lifetime-master" class="icon-arrow-right">Become a MyNorth Lifetime Master </a> 901 <p> 902 </p> 903 <p> 904 The fast way to become an expert in our award-winning retirement solution.</p> 905 </li> 906 </ul> 907 </li> 908 909 </ul> 910 </div> 911 </li> 912 913 914 915 916 917 918 919 <li id="resources"><a itemprop="url" class="first-level" href="https://www.northonline.com.au/adviser/resources"><span itemprop="name">Resources</span></a> 920 921 <div class="nav-main__container"> 922 <ul class="grid-x grid-margin-x"> 923 <li class="cell small-4"> 924 <h2>Resources</h2> 925 <p>We're here to help and support you every step of the way.</p> 926 <a href="https://www.northonline.com.au/adviser/resources" class="btn btn-primary">Learn More</a> 927 </li> 928 929 930 931 932 933 934 935 <li class="cell small-8"> 936 937 938 <ul sly> 939 <li> 940 <a href="https://www.northonline.com.au/adviser/resources/retirement-confidence-hub" class="icon-arrow-right">Retirement Confidence Hub</a> 941 <p> 942 </p> 943 <p> 944 Welcome to the home of retirement education, from the original retirement innovators.</p> 945 </li> 946 </ul> 947 </li> 948 949 </ul> 950 </div> 951 </li> 952 953 954 955 956 957 958 959 <li id="contact"><a itemprop="url" class="first-level" href="https://www.northonline.com.au/adviser/contact"><span itemprop="name">Contact</span></a> 960 961 <div class="nav-main__container"> 962 <ul class="grid-x grid-margin-x"> 963 <li class="cell small-4"> 964 <h2>Contact</h2> 965 <p>We'
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1070 1071 1072 1073 1074<main id="mc" class="main-content" tabindex="-1"> 1075 <div class="par-content parsys"> 1076 1077 1078 1079 1080 1081 1082 <section class="banner parbase"> 1083 1084 1085 1086 1087 1088 1089 1090 1091 1092 1093 1094 1095 1096 1097 1098 1099 1100 <div class="aem-widgets-wrapper"> 1101 <section class="aem-banner-widget"> 1102 <div class="aem-banner__container grid-x grid-margin-x"> 1103 1104 <picture class="aem-banner__picture"> 1105 <source media="(max-width: 1023px)" srcset="/content/dam/north-online/images/page-banners/growth-rings/man-glasses-suit-smiling-explaining-growth-rings-contact-375x210.jpg"/> 1106 <source media="(min-width: 1024px)" srcset="/content/dam/north-online/images/page-banners/growth-rings/man-glasses-suit-smiling-explaining-growth-rings-contact-916x486.jpg"/> 1107 <img src="/content/dam/north-online/images/page-banners/growth-rings/man-glasses-suit-smiling-explaining-growth-rings-contact-916x486.jpg" alt="Man wearing glasses, speaking to 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to our <a href="/client/contact">Contact page for information and support for clients</a>.</p> 1243 1244 1245 1246 1247</div> 1248 1249 1250</div> 1251 </div> 1252 1253 1254 1255 1256 1257</div></section> 1258 1259 1260 1261 1262 <section class="container parbase"> 1263<div id="res" class="pb pt bg-white"> 1264 1265 1266 1267 1268 <!--<sly data-sly-test=""> 1269 <div data-accordion="" class="amp-accordion"> 1270 </sly>--> 1271 1272 1273 1274 <div class="grid-x grid-margin-x"> 1275 1276 1277 </div> 1278 <div class="grid-x grid-margin-x"> 1279 <div class="cell small-12 xlarge-12"> 1280 1281 1282 1283 1284 1285 1286 <div class="product-tile parbase"> 1287 1288 1289 1290 1291 1292 1293 1294 1295 1296 1297 1298 <!-- Product tile start here --> 1299 <div class="product-tile product-tile--medium "> 1300 1301 1302 <div class="product-tile__info bg-pastel-grey"> 1303 <!-- Only when product is special --> 1304 1305 <h2>Think you have been scammed?</h2> 1306 <p> 1307 In you believe you may have been scammed or you have shared personal or account information, contact us as soon as possible      1308 </p> 1309 1310 1311 <a class="product-tile__link" href="https://www.northonline.com.au/adviser/insights/articles/fraud-and-scams"> 1312 1313
1314 <span> 1315 Report a scam 1316 </span> 1317 </a> 1318 </div> 1319 </div> 1320 <!-- Product tile end here --> 1321 1322 1323 1324 1325 1326 1327</div> 1328 1329 1330</div> 1331 </div> 1332 1333 1334 1335 1336 1337</div></section> 1338 1339 1340 1341 1342 <section class="container parbase"> 1343<div class="pb bg-white"> 1344 1345 1346 1347 1348 <!--<sly data-sly-test=""> 1349 <div data-accordion="" class="amp-accordion"> 1350 </sly>--> 1351 1352 1353 1354 <div class="grid-x grid-margin-x"> 1355 1356 1357 </div> 1358 <div class="grid-x grid-margin-x"> 1359 <div class="cell small-12 xlarge-6"> 1360 1361 1362 1363 1364 1365 1366 1367 <div class="product-tile parbase"> 1368 1369 1370 1371 1372 1373 1374 1375 1376 1377 1378 1379 <!-- Product tile start here --> 1380 <div class="product-tile product-tile--medium "> 1381 1382 1383 <div class="product-tile__info bg-north-teal"> 1384 <!-- Only when product is special --> 1385 1386 <h2>Resources and helpful info</h2> 1387 <p> 1388 You might find the answer to your query here with links to product documents, fees, and more.<br /> 1389 1390 </p> 1391 1392 1393 <a class="product-tile__link" href="https://www.northonline.com.au/adviser/resources"> 1394 1395 1396 <span> 1397 Get help 1398 </span> 1399 </a> 1400 </div> 1401 </div> 1402 <!-- Product tile end here --> 1403 1404 1405 1406 1407 1408 1409</div> 1410 1411 1412 1413</div> 1414<div class="cell small-12 xlarge-6"> 1415 1416 1417 1418 1419 1420 1421 1422 <div class="product-tile parbase"> 1423 1424 1425 1426 1427 1428 1429 1430 1431 1432 1433 1434 <!-- Product tile start here --> 1435 <div class="product-tile product-tile--medium "> 1436 1437 1438 <div class="product-tile__info bg-north-teal"> 1439 <!-- Only when product is special --> 1440 1441 <h2>Track progress</h2> 1442 <p> 1443 Many actions like tracking the status of an application or withdrawal can be performed by logging into North.    1444 </p> 1445 1446 1447 <a class="product-tile__link" href="https://northonline.amp.com.au/NorthOnline/login?ReturnUrl=%2fNorthOnline%2f#!"> 1448 1449 1450 <span> 1451 Log in 1452 </span> 1453 </a> 1454 </div> 1455 </div> 1456 <!-- Product tile end here --> 1457 1458 1459 1460 1461 1462 1463</div> 1464 1465 1466 1467</div> 1468 </div> 1469 1470 1471 1472 1473 1474</div></section> 1475 1476 1477 1478 1479 <section class="container parbase"> 1480<div id="supp" class=" bg-pastel-grey"> 1481 1482 1483 1484 1485 <!--<sly data-sly-test=""> 1486 <div data-accordion="" class="amp-accordion"> 1487 </sly>--> 1488 1489 1490 1491 <div class="grid-x grid-margin-x"> 1492 1493 1494 </div> 1495 <div class="grid-x grid-margin-x"> 1496 <div class="cell small-12 xlarge-12"> 1497 1498 1499 1500 1501 1502 1503 <div class="rich-text-editor parbase"> 1504 1505 1506 1507 <p> </p> 1508<h2>Support for you, your team, and your business</h2> 1509<p>Weâve invested in our team to ensure you have the right support available to keep things operating smoothly. Rest assured, with North, youâll have specialists and experts on hand to help with everything from product innovations and opportunities, to training and education, plus more.<br> 1510 </p> 1511 1512 1513 1514 1515</div> 1516 1517 1518 1519 1520 <div class="product-tile parbase"> 1521 1522 1523 1524 1525 1526 1527 1528 1529 1530 1531 1532 <!-- Product tile start here --> 1533 <div class="product-tile product-tile--medium "> 1534 1535 1536 <div class="product-tile__info bg-white"> 1537 <!-- Only when product is special --> 1538 1539 <h2>BDMs and Training Consultants </h2> 1540 <p> 1541 With experienced, on-the-ground representatives in each state, our team is ready to support with everything from initial set-up and training to client onboarding and day-to-day operations.<br /> 1542 1543 </p> 1544 1545 1546 <a class="product-tile__link" href="https://www.northonline.com.au/adviser/contact/sales-team"> 1547 1548
1549 <span> 1550 View team details 1551 </span> 1552 </a> 1553 </div> 1554 </div> 1555 <!-- Product tile end here --> 1556 1557 1558 1559 1560 1561 1562</div> 1563 1564 1565 1566 1567 <div class="rich-text-editor parbase"> 1568 1569 1570 1571 <p> </p> 1572 1573 1574 1575 1576</div> 1577 1578 1579 1580 1581 <div class="rich-text-editor parbase"> 1582 1583 1584 1585 <p> </p> 1586 1587 1588 1589 1590</div> 1591 1592 1593</div> 1594 </div> 1595 1596 1597 1598 1599 1600</div></section> 1601 1602 1603 1604 1605 <section class="container parbase"> 1606<div class="pb bg-pastel-grey"> 1607 1608 1609 1610 1611 <!--<sly data-sly-test=""> 1612 <div data-accordion="" class="amp-accordion"> 1613 </sly>--> 1614 1615 1616 1617 <div class="grid-x grid-margin-x"> 1618 1619 1620 </div> 1621 <div class="grid-x grid-margin-x"> 1622 <div class="cell small-12 xlarge-6"> 1623 1624 1625 1626 1627 1628 1629 1630 <div class="rich-text-editor parbase"> 1631 1632 1633 1634 <h4>North Service Centre</h4> 1635<p>Our friendly contact centre is on hand to help you with general enquiries relating to product information, transactions, claims, administration or account maintenance.</p> 1636 1637 1638 1639 1640</div> 1641 1642 1643 1644</div> 1645<div class="cell small-12 xlarge-5 xlarge-offset-1"> 1646 1647 1648 1649 1650 1651 1652 1653 <section class="card parbase"> 1654 1655 1656 1657 1658 1659 <div> 1660 1661 <!-- Contact Details --> 1662 1663 <div class="card-component card--white"> 1664 <h3 class="h2 card__heading"> </h3> 1665 1666 <div class="card-icon-link"> 1667 <a href="tel:1800%20667%20841"> 1668 <i class="amp-icon-phone"></i><span>1800 667 841</span> 1669 </a> 1670 </div> 1671 1672 1673 <div class="card-icon-link"> 1674 <a href="mailto:[email protected]"> 1675 <i class="amp-icon-email"></i><span>[email protected]</span> 1676 </a> 1677 </div> 1678 1679 1680 <div class="card-icon-link"> 1681 <a href="https://www.northonline.com.au/adviser/contact/sales-team/request-a-callback-or-demo"> 1682 <i class="amp-icon-file-lined"></i><span>Request a call or demo</span> 1683 </a> 1684 </div> 1685 1686 1687 <div class="card-icon-link"> 1688 <span> 1689 <i class="amp-icon-location"></i><span><p>GPO Box 2915</p> 1690<p>Melbourne, VIC 3001Â </p> 1691</span> 1692 </span> 1693 </div> 1694 1695 <div class="card__small-text"> 1696 <p>Mon - Fri, 8:30am - 7pm (Sydney time)<br /> 1697</p> 1698 1699 </div> 1700 </div> 1701 1702 1703 </div> 1704 1705</section> 1706 1707 1708 1709</div> 1710 </div> 1711 1712 1713 1714 1715 1716</div></section> 1717 1718 1719 1720 1721 <section class="container parbase"> 1722<div class=" bg-white"> 1723 1724 1725 1726 1727 <!--<sly data-sly-test=""> 1728 <div data-accordion="" class="amp-accordion"> 1729 </sly>--> 1730 1731 1732 1733 <div class="grid-x grid-margin-x"> 1734 1735 1736 </div> 1737 <div class="grid-x grid-margin-x"> 1738 <div class="cell small-12 xlarge-12"> 1739 1740 1741 1742 1743 1744 1745 <div class="rich-text-editor parbase"> 1746 1747 1748 1749 <p> </p> 1750<h2>Looking for specific support?</h2> 1751<p>If you're not an adviser, head to our <a href="/client/contact">Contact page for information and support for clients</a>.</p> 1752 1753 1754 1755 1756</div> 1757 1758 1759</div> 1760 </div> 1761 1762 1763 1764 1765 1766</div></section> 1767 1768 1769 1770 1771 <section class="container parbase"> 1772<div class=" bg-white"> 1773 1774 1775 1776 1777 <!--<sly data-sly-test="yes"> 1778 <div data-accordion="" class="amp-accordion"> 1779 </sly>--> 1780 1781 1782 1783 1784 1785 1786 <div data-accordion="" class="amp-accordion"> 1787 <div class="grid-x grid-margin-x amp-accordion__heading" data-accordion-header=""> 1788 <div class="cell"> 1789 1790 1791 1792 <h2 class="h1">AMP Bank</h2> 1793 1794 1795 </div> 1796 </div> 1797 <!-- Component --> 1798 <div data-accordion-content="" class="grid-x grid-margin-x amp-accordion__content"> 1799 <div class="cell small-12 xlarge-12"> 1800 1801 1802 1803 1804 1805 1806 <div class="rich-text-editor parbase"> 1807 1808 1809 1810 <h4><table cellpadding="0" cellspacing="0" border="0"> 1811<tbody><tr><td><b><span class="text--ink-blue">General bank and home loan enquiries</span></b></td> 1812<td><p><span class="text--ink-blue"><b>Call:</b> <a href="tel:133030">13 30 30</a><br> 1813 <span style="font-weight: normal;">Monday - Friday 8am - 8pm (Sydney time)<br> 1814 Saturday - Sunday 9am - 5pm (Sydney time)</span></span></p> 1815<p><span class="text--ink-blue"><b>Email:</b> <a href="mailto:[email protected]">[email protected]</a></span></p> 1816</td> 1817</tr></tbody></table> 1818</h4> 1819<p><br> 1820<br> 1821</p> 1822 1823 1824 1825 1826</div> 1827 1828 1829</div> 1830 </div> 1831 </div> 1832 1833 1834 1835 1836 1837</div></section> 1838 1839 1840 1841 1842 <section class="container parbase"> 1843<div class=" bg-white"> 1844 1845 1846 1847 1848 <!--<sly data-sly-test="yes"> 1849 <div data-accordion="" class="amp-accordion"> 1850 </sly>--> 1851 1852 1853 1854 1855 1856 1857 <div data-accordion="" class="amp-accordion"> 1858 <div class="grid-x grid-margin-x amp-accordion__heading" data-accordion-header=""> 1859 <div class="cell"> 1860 1861 1862 1863 <h2 class="h1">AMP Advice<br /> 1864</h2> 1865 1866 1867 </div> 1868 </div> 1869 <!-- Component --> 1870 <div data-accordion-content="" class="grid-x grid-margin-x amp-accordion__content"> 1871 <div class="cell small-12 xlarge-12"> 1872 1873 1874 1875 1876 1877 1878 <div class="rich-text-editor parbase"> 1879 1880 1881 1882 <h4><table cellpadding="0" cellspacing="0" border="0"> 1883<tbody><tr><td>Portal</td> 1884<td><p><span class="text--ink-blue">Website:<span style="font-weight: normal;"> <a href="http://portal.amp.com.au" target="_blank">portal.amp.com.au</a></span></span></p> 1885</td> 1886</tr></tbody></table> 1887</h4> 1888<p><br> 1889<br> 1890</p> 1891 1892 1893 1894 1895</div> 1896 1897 1898</div> 1899 </div> 1900 </div> 1901 1902 1903 1904 1905 1906</div></section> 1907 1908 1909 1910 1911 <section class="container parbase"> 1912<div class=" bg-white"> 1913 1914 1915 1916 1917 <!--<sly data-sly-test="yes"> 1918 <div data-accordion="" class="amp-accordion"> 1919 </sly>--> 1920 1921 1922 1923 1924 1925 1926 <div data-accordion="" class="amp-accordion"> 1927 <div class="grid-x grid-margin-x amp-accordion__heading" data-accordion-header=""> 1928 <div class="cell"> 1929 1930 1931 1932 <h2 class="h1">Claims<br /> 1933</h2> 1934 1935 1936 </div> 1937 </div> 1938 <!-- Component --> 1939 <div data-accordion-content="" class="grid-x grid-margin-x amp-accordion__content"> 1940 <div class="cell small-12 xlarge-12"> 1941 1942 1943 1944 1945 1946 1947 <div class="rich-text-editor parbase"> 1948 1949 1950 1951 <h4><table cellpadding="0" cellspacing="0" border="0"> 1952<tbody><tr><td><p><span style="font-weight: normal;">For family law, PICP queries, financial hardship and death claims.</span></p> 1953<p><span class="text--ink-blue">Email:</span> <a href="mailto:[email protected]">[email protected]</a></p> 1954</td> 1955</tr></tbody></table> 1956</h4> 1957<p><br> 1958<br> 1959</p> 1960 1961 1962 1963 1964</div> 1965 1966 1967</div> 1968 </div> 1969 </div> 1970 1971 1972 1973 1974 1975</div></section> 1976 1977 1978 1979 1980 <section class="container parbase"> 1981<div class=" bg-white"> 1982 1983 1984 1985 1986 <!--<sly data-sly-test="yes"> 1987 <div data-accordion="" class="amp-accordion"> 1988 </sly>--> 1989 1990 1991 1992 1993 1994 1995 <div data-accordion="" class="amp-accordion"> 1996 <div class="grid-x grid-margin-x amp-accordion__heading" data-accordion-header=""> 1997 <div class="cell"> 1998 1999 2000 2001 <h2 class="h1">Complaint escalations<br /> 2002</h2> 2003 2004 2005 </div> 2006 </div> 2007 <!-- Component --> 2008 <div data-accordion-content="" class="grid-x grid-margin-x amp-accordion__content"> 2009 <div class="cell small-12 xlarge-12"> 2010 2011 2012 2013 2014 2015 2016 <div class="rich-text-editor parbase"> 2017 2018 2019 2020 <h4><table cellpadding="0" cellspacing="0" border="0"> 2021<tbody><tr><td><span class="text--ink-blue">Email:</span> <a href="mailto:[email protected]">[email protected]</a><br> 2022</td> 2023</tr></tbody></table> 2024</h4> 2025<p><br> 2026<br> 2027</p> 2028 2029 2030 2031 2032</div> 2033 2034 2035</div> 2036 </div> 2037 </div> 2038 2039 2040 2041 2042 2043</div></section> 2044 2045 2046 2047 2048 <section class="container parbase"> 2049<div class=" bg-white"> 2050 2051 2052 2053 2054 <!--<sly data-sly-test="yes"> 2055 <div data-accordion="" class="amp-accordion"> 2056 </sly>--> 2057 2058 2059 2060 2061 2062 2063 <div data-accordion="" class="amp-accordion"> 2064 <div class="grid-x grid-margin-x amp-accordion__heading" data-accordion-header=""> 2065 <div class="cell"> 2066 2067 2068 2069 <h2 class="h1">Corporate actions<br /> 2070</h2> 2071 2072 2073 </div> 2074 </div> 2075 <!-- Component --> 2076 <div data-accordion-content="" class="grid-x grid-margin-x amp-accordion__content"> 2077 <div class="cell small-12 xlarge-12"> 2078 2079 2080 2081 2082 2083 2084 <div class="rich-text-editor parbase"> 2085 2086 2087 2088 <h4><table cellpadding="0" cellspacing="0" border="0"> 2089<tbody><tr><td><p><span style="font-weight: normal;">For assistance with all listed and unlisted securities, and ASX-operations related queries and escalations.</span></p> 2090<p><span class="text--ink-blue">Email:</span><span style="font-weight: normal;"> <a href="mailto:[email protected]">[email protected]</a></span></p> 2091</td> 2092</tr></tbody></table> 2093</h4> 2094<p><br> 2095<br> 2096</p> 2097 2098 2099 2100 2101</div> 2102 2103 2104</div> 2105 </div> 2106 </div> 2107 2108 2109 2110 2111 2112</div></section> 2113 2114 2115 2116 2117 <section class="container parbase"> 2118<div class=" bg-white"> 2119 2120 2121 2122 2123 <!--<sly data-sly-test="yes"> 2124 <div data-accordion="" class="amp-accordion"> 2125 </sly>--> 2126 2127 2128 2129 2130 2131 2132 <div data-accordion="" class="amp-accordion"> 2133 <div class="grid-x grid-margin-x amp-accordion__heading" data-accordion-header=""> 2134 <div class="cell"> 2135 2136 2137 2138 <h2 class="h1">Group insurance | North Protect<br /> 2139</h2> 2140 2141 2142 </div> 2143 </div> 2144 <!-- Component --> 2145 <div data-accordion-content="" class="grid-x grid-margin-x amp-accordion__content"> 2146 <div class="cell small-12 xlarge-12"> 2147 2148 2149 2150 2151 2152 2153 <div class="rich-text-editor parbase"> 2154 2155 2156 2157 <p>North Protect is administered by AGI. Support is available via the AGI portal, phone and email, with further help through the North Service Centre and your BDM.</p> 2158<p><b>AGI</b><br> 2159Phone:1300 375 358<br> 2160Email: <a href="mailto:[email protected]" target="_top">[email protected]</a></p> 2161<p><b>North Service Centre</b><br> 2162Phone: 1800 667 841<br> 2163Email: <a href="mailto:[email protected]">[email protected]</a></p> 2164<p> </p> 2165 2166 2167 2168 2169</div> 2170 2171 2172</div> 2173 </div> 2174 </div> 2175 2176 2177 2178 2179 2180</div></section> 2181 2182 2183 2184 2185 <section class="container parbase"> 2186<div class=" bg-white"> 2187 2188 2189 2190 2191 <!--<sly data-sly-test="yes"> 2192 <div data-accordion="" class="amp-accordion"> 2193 </sly>--> 2194 2195 2196 2197 2198 2199 2200 <div data-accordion="" class="amp-accordion"> 2201 <div class="grid-x grid-margin-x amp-accordion__heading" data-accordion-header=""> 2202 <div class="cell"> 2203 2204 2205 2206 <h2 class="h1">KYC and POA<br /> 2207</h2> 2208 2209 2210 </div> 2211 </div> 2212 <!-- Component --> 2213 <div data-accordion-content="" class="grid-x grid-margin-x amp-accordion__content"> 2214 <div class="cell small-12 xlarge-12"> 2215 2216 2217 2218 2219 2220 2221 <div class="rich-text-editor parbase"> 2222 2223 2224 2225 <p><span class="text--ink-blue"><b>Email:</b></span> <a href="mailto:[email protected]">[email protected]</a><br> 2226</p> 2227<p>In the subject line, please include: EPOA - the client ID and POA case ID/s. <br> 2228<br> 2229</p> 2230 2231 2232 2233 2234</div> 2235 2236 2237</div> 2238 </div> 2239 </div> 2240 2241 2242 2243 2244 2245</div></section> 2246 2247 2248 2249 2250 <section class="container parbase"> 2251<div class=" bg-white"> 2252 2253 2254 2255 2256 <!--<sly data-sly-test="yes"> 2257 <div data-accordion="" class="amp-accordion"> 2258 </sly>--> 2259 2260 2261 2262 2263 2264 2265 <div data-accordion="" class="amp-accordion"> 2266 <div class="grid-x grid-margin-x amp-accordion__heading" data-accordion-header=""> 2267 <div class="cell"> 2268 2269 2270 2271 <h2 class="h1">Margin lending</h2> 2272 2273 2274 </div> 2275 </div> 2276 <!-- Component --> 2277 <div data-accordion-content="" class="grid-x grid-margin-x amp-accordion__content"> 2278 <div class="cell small-12 xlarge-12"> 2279 2280 2281 2282 2283 2284 2285 <div class="rich-text-editor parbase"> 2286 2287 2288 2289 <p>For assistance with technical, administration and procedural queries and escalations.<br> 2290</p> 2291<p><span class="text--ink-blue"><b>Email</b>:</span> <a href="mailto:[email protected]">[email protected]</a><br> 2292</p> 2293 2294 2295 2296 2297</div> 2298 2299 2300</div> 2301 </div> 2302 </div> 2303 2304 2305 2306 2307 2308</div></section> 2309 2310 2311 2312 2313 <section class="container parbase"> 2314<div class=" bg-white"> 2315 2316 2317 2318 2319 <!--<sly data-sly-test="yes"> 2320 <div data-accordion="" class="amp-accordion"> 2321 </sly>--> 2322 2323 2324 2325 2326 2327 2328 <div data-accordion="" class="amp-accordion"> 2329 <div class="grid-x grid-margin-x amp-accordion__heading" data-accordion-header=""> 2330 <div class="cell"> 2331 2332 2333 2334 <h2 class="h1">Transfers<br /> 2335</h2> 2336 2337 2338 </div> 2339 </div> 2340 <!-- Component --> 2341 <div data-accordion-content="" class="grid-x grid-margin-x amp-accordion__content"> 2342 <div class="cell small-12 xlarge-12"> 2343 2344 2345 2346 2347 2348 2349 <div class="rich-text-editor parbase"> 2350 2351 2352 2353 <h4><table cellpadding="0" cellspacing="0" border="0"> 2354<tbody><tr><td>Transfer clients</td> 2355<td><span class="text--ink-blue">Call: <span style="font-weight: normal;"><a href="tel:136267">13 62 67</a><br> 2356</span></span><span style="color: rgb(0, 30, 65); font-size: 1.6rem;">
2356Email: </span><span style="color: rgb(0, 30, 65); font-size: 1.6rem; font-weight: normal;"><a href="mailto:[email protected]">[email protected]</a></span></td> 2357</tr><tr><td>In specie transfers</td> 2358<td>Email: <a href="mailto:[email protected]">[email protected]</a></td> 2359</tr></tbody></table> 2360</h4> 2361<p><br> 2362<br> 2363</p> 2364 2365 2366 2367 2368</div> 2369 2370 2371</div> 2372 </div> 2373 </div> 2374 2375 2376 2377 2378 2379</div></section> 2380 2381 2382 2383 2384 <section class="container parbase"> 2385<div class="pb bg-white"> 2386 2387 2388 2389 2390 <!--<sly data-sly-test="yes"> 2391 <div data-accordion="" class="amp-accordion"> 2392 </sly>--> 2393 2394 2395 2396 2397 2398 2399 <div data-accordion="" class="amp-accordion"> 2400 <div class="grid-x grid-margin-x amp-accordion__heading" data-accordion-header=""> 2401 <div class="cell"> 2402 2403 2404 2405 <h2 class="h1">Superannuation<br /> 2406</h2> 2407 2408 2409 </div> 2410 </div> 2411 <!-- Component --> 2412 <div data-accordion-content="" class="grid-x grid-margin-x amp-accordion__content"> 2413 <div class="cell small-12 xlarge-12"> 2414 2415 2416 2417 2418 2419 2420 <div class="rich-text-editor parbase"> 2421 2422 2423 2424 <h4><table cellpadding="0" cellspacing="0" border="0"> 2425<tbody><tr><td>Corporate Super<a href="tel:1300366019"></a></td> 2426<td><p><span class="text--ink-blue">Call: <span style="font-weight: normal;"><a href="tel:1300653456">1300 653 456</a></span></span></p> 2427<p><span class="text--ink-blue">Email: <span style="font-weight: normal;"><a href="mailto:[email protected]">[email protected]</a></span></span></p> 2428</td> 2429</tr><tr><td>CustomSuper</td> 2430<td><p><span class="text--ink-blue">Call: <span style="font-weight: normal;"><a href="tel:1300653456">1300 653 456</a></span></span></p> 2431<p><span class="text--ink-blue">Email:<span style="font-weight: normal;"> <a href="mailto:[email protected]">[email protected]</a></span></span></p> 2432</td> 2433</tr><tr><td>SignatureSuper</td> 2434<td><p><span class="text--ink-blue">Call: <span style="font-weight: normal;"><a href="tel:1300366019">1300 366 019</a></span></span></p> 2435<p><span class="text--ink-blue">Email: <span style="font-weight: normal;"><a href="mailto:[email protected]">[email protected]</a></span></span></p> 2436</td> 2437</tr><tr><td>SuperLeader</td> 2438<td><p><span class="text--ink-blue">Call: <span style="font-weight: normal;"><a href="tel:1300558557">1300 558 557</a></span></span></p> 2439<p><span class="text--ink-blue">Email: <span style="font-weight: normal;"><a href="mailto:[email protected]">[email protected]</a></span></span></p> 2440</td> 2441</tr><tr><td>PortfolioCare</td> 2442<td><span class="text--ink-blue">Call: <span style="font-weight: normal;"><a href="tel:1800646234">1800 646 234</a></span></span></td> 2443</tr></tbody></table> 2444</h4> 2445<p><br> 2446<br> 2447</p> 2448 2449 2450 2451 2452</div> 2453 2454 2455</div> 2456 </div> 2457 </div> 2458 2459 2460 2461 2462 2463</div></section> 2464 2465 2466 2467 2468 <section class="container parbase"> 2469<div class="pb pt bg-pastel-grey"> 2470 2471 2472 2473 2474 <!--<sly data-sly-test=""> 2475 <div data-accordion="" class="amp-accordion"> 2476 </sly>--> 2477 2478 2479 2480 <div class="grid-x grid-margin-x"> 2481 2482 2483 </div> 2484 <div class="grid-x grid-margin-x"> 2485 <div class="cell small-12 xlarge-12"> 2486 2487 2488 2489 2490 2491 2492 <div class="rich-text-editor parbase"> 2493 2494 2495 2496 <h2>Our North Service Promise</h2> 2497<p>Our Service Promise is designed to give you confidence that when you need us, we'll be there with knowledgeable people, clear communication and genuine ownership. Our goal is to make it easier for you to get things done, and when something is urgent, complex or sensitive, we stay with it until there is a clear way forward. Weâre here to help.</p> 2498 2499 2500 2501 2502</div> 2503 2504 2505</div> 2506 </div> 2507 2508 2509 2510 2511 2512</div></section> 2513 2514 2515 2516 2517 <section class="icon-grid-layout step-by-step parbase"> 2518 2519 2520 2521 2522 2523 2524 <div class="pb "> 2525 <div class="grid-x grid-margin-x"> 2526 <div class="cell"> 2527 <h2 class="h1"></h2> 2528 </div> 2529 </div> 2530 2531 2532 2533 2534 2535 2536 2537 2538 2539 2540 2541 2542 2543 2544 2545 2546 <div class="grid-x grid-margin-x sbs sbs--image-on sbs--non-animated" step-by-step> 2547 2548 <div class="cell large-4"> 2549 <div class="sbs__item"> 2550 <div class="sbs__icon"><img src="/content/dam/north-online/illustrations/icons/hand%20with%20heart.svg"/>
2550</div> 2551 <div class="sbs__heading">Customer first</div> 2552 <div class="sbs__description"><p>We bring care and positive energy to our interactions.</p> 2553</div> 2554 </div> 2555 </div> 2556 2557 <div class="cell large-4"> 2558 <div class="sbs__item"> 2559 <div class="sbs__icon"><img src="/content/dam/north-online/illustrations/icons/high-five.svg"/></div> 2560 <div class="sbs__heading">Weâre capable</div> 2561 <div class="sbs__description"><p>We respect your time by asking the right questions and using our knowledge to get it right</p> 2562</div> 2563 </div> 2564 </div> 2565 2566 <div class="cell large-4"> 2567 <div class="sbs__item"> 2568 <div class="sbs__icon"><img src="/content/dam/north-online/illustrations/icons/sonar%20icon.svg"/></div> 2569 <div class="sbs__heading">Communicate clearly</div> 2570 <div class="sbs__description"><p>We proactively set expectations and make progress visible.</p> 2571</div> 2572 </div> 2573 </div> 2574 2575 2576 2577 2578 </div> 2579 2580 2581 2582 </div> 2583 2584 2585 2586 2587 2588 2589 2590</section> 2591 2592 2593 2594 2595 <section class="icon-grid-layout step-by-step parbase"> 2596 2597 2598 2599 2600 2601 2602 <div class="pb "> 2603 <div class="grid-x grid-margin-x"> 2604 <div class="cell"> 2605 <h2 class="h1"></h2> 2606 </div> 2607 </div> 2608 2609 2610 2611 2612 2613 2614 2615 2616 2617 2618 2619 2620 2621 2622 2623 2624 <div class="grid-x grid-margin-x sbs sbs--image-on sbs--non-animated" step-by-step> 2625 2626 <div class="cell large-4"> 2627 <div class="sbs__item"> 2628 <div class="sbs__icon"><img src="/content/dam/north-online/illustrations/icons/speedometor.svg"/></div> 2629 <div class="sbs__heading">Right pace for the right case</div> 2630 <div class="sbs__description"><p>We act quickly when the path is clear, escalate when we spot risks, and take care when certainty is required.</p> 2631</div> 2632 </div> 2633 </div> 2634 2635 <div class="cell large-4"> 2636 <div class="sbs__item"> 2637 <div class="sbs__icon"><img src="/content/dam/north-online/illustrations/icons/five%20fingers%20hand.svg"/></div> 2638 <div class="sbs__heading">Own it</div> 2639 <div class="sbs__description"><p>Weâre accountable from start to finish, coordinating as one team so you can rely on North.</p> 2640</div> 2641 </div> 2642 </div> 2643 2644 <div class="cell large-4"> 2645 <div class="sbs__item"> 2646 <div class="sbs__icon"><img src="/content/dam/north-online/illustrations/icons/winning-ribbon-ink-blue.svg"/></div> 2647 <div class="sbs__heading">Raise the bar</div> 2648 <div class="sbs__description"><p>We reflect on outcomes, using data insights and what we learn to actively improve our service.</p> 2649</div> 2650 </div> 2651 </div> 2652 2653 2654 2655 2656 </div> 2657 2658 2659 2660 </div> 2661 2662 2663 2664 2665 2666 2667 2668</section> 2669 2670 2671 2672 2673 <section class="container parbase"> 2674<div id="complaints" class="pb pt bg-pastel-grey"> 2675 2676 2677 2678 2679 <!--<sly data-sly-test=""> 2680 <div data-accordion="" class="amp-accordion"> 2681 </sly>--> 2682 2683 2684 2685 <div class="grid-x grid-margin-x"> 2686 2687 2688 </div> 2689 <div class="grid-x grid-margin-x"> 2690 <div class="cell small-12 xlarge-5"> 2691 2692 2693 2694 2695 2696 2697 <div class="rich-text-editor parbase"> 2698 2699 2700 2701 <h2><span class="text--ink-blue">Complaints and compliments</span><br> 2702</h2> 2703 2704 2705 2706 2707</div> 2708 2709 2710</div> 2711<div class="cell small-12 xlarge-7"> 2712 2713 2714 2715 2716 2717 2718 <div class="rich-text-editor parbase"> 2719 2720 2721 2722 <p><b>Our Service Promise is what you can expect from us.</b></p> 2723<p>If something hasnât gone as expected, tell us. Weâll listen carefully, keep you informed, and work with you to resolve any issues as quickly as possible.</p> 2724<p><a href="https://www.northonline.com.au/complaints-and-compliments#complaints">Make a complaint</a></p> 2725<p>Had a great experience? Weâd love to hear about it. Sharing your positive experiences helps us recognise the people providing you with an amazing experience.</p> 2726<p><a href="https://www.northonline.com.au/complaints-and-compliments#comp">Give a compliment</a></p> 2727 2728 2729 2730 2731</div> 2732 2733 2734</div> 2735 </div> 2736 2737 2738 2739 2740 2741</div></section> 2742 2743 2744 2745 2746 <section class="container parbase"> 2747<div id="accessibility" class="pb pt bg-pastel-grey"> 2748 2749 2750 2751 2752 <!--<sly data-sly-test=""> 2753 <div data-accordion="" class="amp-accordion"> 2754 </sly>--> 2755 2756 2757 2758 <div class="grid-x grid-margin-x"> 2759 2760 2761 </div> 2762 <div class="grid-x grid-margin-x"> 2763 <div class="cell small-12 xlarge-5"> 2764 2765 2766 2767 2768 2769 2770 <div class="rich-text-editor parbase"> 2771 2772 2773 2774 <h2>Support when communicating with us<br> 2775</h2> 2776 2777 2778 2779 2780</div> 2781 2782 2783</div> 2784<div class="cell small-12 xlarge-7"> 2785 2786 2787 2788 2789 2790 2791 <div class="rich-text-editor parbase"> 2792 2793 2794 2795 <p><b>Speak with us in any language</b><br> 2796If English isnât your preferred language, we can arrange an interpreter to help you communicate with us confidently.<br> 2797 <br> 2798Youâll find our contact details at the top of this page, where youâll be able to speak to a real person every single time.<br> 2799 <br> 2800<b> Help to hear or speak with us</b><br> 2801 <br> 2802If it's difficult for you to hear or speak on the phone, the National Relay Service (NRS) can help you get in touch. For more information, visit <a href="https://www.accesshub.gov.au/about-the-nrs/nrs-call-numbers-and-links">accesshub.gov.au</a>.<br> 2803 <br> 2804When contacting us through the NRS, you'll need the phone number you'd like them to call. You'll find our phone numbers above.<br> 2805<br> 2806</p> 2807 2808 2809 2810 2811</div> 2812 2813 2814</div> 2815 </div> 2816 2817 2818 2819 2820 2821</div></section> 2822 2823 2824 2825 2826 <div class="reference parbase"> 2827<div style="display:inline;" id="null" class="cq-dd-paragraph">
2827<section class="container_copy_copy__527463650 container parbase"> 2828<div class=" bg-white"> 2829 2830 2831 2832 2833 <!--<sly data-sly-test=""> 2834 <div data-accordion="" class="amp-accordion"> 2835 </sly>--> 2836 2837 2838 2839 <div class="grid-x grid-margin-x"> 2840 2841 2842 </div> 2843 <div class="grid-x grid-margin-x"> 2844 <div class="cell small-12 xlarge-12"> 2845 2846 2847 2848 2849 2850 2851 <div class="rich-text-editor parbase"> 2852 2853 2854 2855 <p> </p> 2856<h2>Important information</h2> 2857<p>The information on this page has been provided by NMMT Limited ABN 42 058 835 573, AFSL 234653 (NMMT). It contains general advice only, does not take account of your clientâs personal objectives, financial situation or needs, and a client should consider whether this information is appropriate for them before making any decisions. Itâs important your client consider their circumstances and read the relevant product disclosure statement (PDS), investor directed portfolio guide (IDPS Guide) and target market determination (TMD), available fromâ¯<a href="/product-documents">northonline.com.au</a>â¯or by contacting the North Service Centre on <a href="tel:1800667841">1800 667 841</a>, before deciding whatâs right for them. <br> 2858</p> 2859<p>MyNorth Investment and North Investment are operated by NMMT. MyNorth Investment Guarantee is issued by National Mutual Funds Management Limited ABN 32 006 787 720, AFSL 234652 (NMFM). MyNorth Super and Pension (including MyNorth Lifetime), MyNorth Super and Pension Guarantee and North Super and Pension are issued by N.M. Superannuation Proprietary Limited (ABN 31 008 428 322, AFSL 234654 (NM Super) as trustee of the Wealth Personal Superannuation and Pension Fund (the Fund) ABN 92 381 911 598. NMMT issues the interests in and is the responsible entity for MyNorth Managed Portfolios. All managed portfolios may not be available across all products on the North platform. All of the products above are referred to collectively as MyNorth Products. The information on this page is provided only for the use of advisers, it is not intended for clients. This page provides a brief overview of some of the benefits of investing in MyNorth Products. The adviser remains responsible for any advice/services they provide to clients including making their own inquiries and ensuring that the advice/services are appropriate and in accordance with all legal requirements. </p> 2860<p>You can read theâ¯<a href="/financial-services-guide">Financial Services Guide</a>â¯online for more information, including the fees and benefits that companies related to NMMT, N.M. Superannuation Proprietary Limited ABN 31 008 428 322, AFSL 234654 (N.M. Super) and their representatives may receive in relation to products and services provided. </p> 2861<p>North and MyNorth are trademarks registered to NMMT. </p> 2862<p>All information on this website is subject to change without notice. </p> 2863 2864 2865 2866 2867</div> 2868 2869 2870</div> 2871 </div> 2872 2873 2874 2875 2876 2877</div></section> 2878</div> 2879</div> 2880 2881 2882</div> 2883 2884 2885</main> 2886<footer> 2887 2888
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