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215 <span class="whitespace-nowrap"> 216 Contact Us Online 217 </span> 218 219 220 221 </nav> 222 223</div> 224 <section> 225 <div class="segment bg-white"><div class="container"><h1>Contact Us Online</h1> 226 227<div class="h-8 mt-6 border-t border-gray-300">Â </div> 228 229<div class="flex items-center mb-6"><img alt="anima" class="h-16 mr-3" loading="lazy" src="/media/content/images/logos/anima-a.webp" /> 230<h2 class="text-6xl mb-0 font-semibold">anima</h2> 231</div> 232 233<div class="grid lg:grid-cols-2 gap-6 lg:gap-12 flex items-center"> 234<div> 235<h2>Welcome to Anima, our online consultation platform</h2> 236 237<p>You can use Anima to submit medical and administrative requests.</p> 238 239<p>It should not be used for emergency requests, so if you need immediate attention, please call 999 or use local emergency care providers.</p> 240 241<p>Submitted forms will only be read during surgery hours and not on evenings, weekends or bank holidays.</p> 242 243<p><a class="button primary" href="https://anima.thirdparty.nhs.uk/o/nn172urlak" rel="nofollow noopener noreferrer" target="_blank" title="Anima (opens new window)">CLICK HERE TO ACCESS ANIMA</a></p> 244</div> 245 246<div> 247<p><img alt="anima on a mobile phone" class="h-96 w-auto text-center mx-auto" loading="lazy" src="/media/content/images/segments/anima-phone.webp" /></p> 248</div> 249</div> 250 251<div class="h-8 mt-6 border-t border-dashed border-gray-300">Â </div> 252 253<h2>Who can use it?</h2> 254 255<p>If you are a registered patient with us you are welcome to submit an Anima request during platform opening hours.</p> 256 257<p><b>There is no need to create an account.</b></p> 258 259<p>If you are not a registered patient <a href="https://gp-registration.nhs.uk/K83002/gpregistration/landing" rel="nofollow noopener noreferrer" target="_blank" title="NHS (Opens in new window)">please click here to register.</a></p> 260 261<div class="h-8 mt-6 border-t border-dashed border-gray-300">Â </div> 262 263<h2>How do I use it?</h2> 264 265<p>You will be asked to submit your name, date of birth, postcode and telephone number. You can then fill in a questionnaire about your query. The more information you give us, the better we will be able to help you.</p> 266 267<p>If you are contacting us about any of the following queries, please select the Admin option:</p> 268 269<ul> 270 <li>A doctor's letter</li> 271 <li>A fit (sick) note</li> 272 <li>A referral follow up</li> 273 <li>Test results</li> 274 <li>Any other type of admin query</li> 275</ul> 276 277<div class="h-8 mt-6 border-t border-dashed border-gray-300">Â </div> 278 279<h2>What happens next?</h2> 280 281<p>Our clinical team reviews all the requests submitted and they are prioritised according to clinical need. You may be offered an appointment, asked for more information, given a prescription or directed to either a member of our team or another source of help and advice.</p> 282 283<p>We will contact you by phone, text or email with the next steps.</p> 284 285<p>Please do not submit multiple requests about the same issue, or contact the surgery direct for updates as we will contact you.</p> 286 287<div class="h-8 mt-6 border-t border-dashed border-gray-300">Â </div> 288 289<h2>How to videos</h2> 290 291<ul> 292 <li><a href="https://www.youtube.com/embed/5qnA8mFFh2A?si=C2F0j3q7MqwRmQ-1" rel="nofollow noopener noreferrer" target="_blank" title="YouTube (Opens in a new window)">Watch a short video to learn how to submit a request</a></li> 293 <li><a href="https://www.youtube.com/embed/A20J_r766UQ?si=V_h0hQrl6g44E2Q8" rel="nofollow noopener noreferrer" target="_blank" title="YouTube (Opens in a new window)">Watch a short video to learn what happens with my request.</a></li> 294 <li><a href="https://www.youtube.com/embed/M9lC2nkK_iA?si=GgPrnJ3GUyOIm7TU" rel="nofollow noopener noreferrer" target="_blank" title="YouTube (Opens in a new window)">Watch a short video to learn how to respond to an invitation to book an appointment.</a></li> 295</ul> 296<!-- 297 298<div class="h-8 mt-6 border-t border-dashed border-gray-300"> </div> 299 300<h2>What benefits Anima brings for you</h2> 301 302<ul> 303 <li>Personalised dashboard to track your cases and requests.</li> 304 <li>Submit a request at any time during platform opening hours.</li> 305 <li>
305Directed to the right team member to help.</li> 306 <li>Carefully constructed questionnaires to help us get to the core of what you need.</li> 307 <li>Provides discretion if you prefer not to discuss your medical issue on the phone or face-to-face.</li> 308 <li>No need to wait in a telephone queue or make an unnecessary visit to the practice saving you time.</li> 309 <li>If you care for others, you can efficiently complete an online request on their behalf.</li> 310 <li>Easy log in to check the status of requests and the outcomes of current and past requests.</li> 311 <li>User-friendly, particularly for those with hearing difficulties, as well as those whose first language is not English.</li> 312 <li>Receive text messages and emails to keep updated about appointment times.</li> 313</ul> 314 315<div class="h-8 mt-6 border-t border-dashed border-gray-300"> </div> 316 317<h2>How to use Anima or create an account</h2> 318 319<p>To use Anima, you need to be a registered patient with us.</p> 320 321<h3>Login to Anima</h3> 322 323<ul> 324 <li>Use your NHS login or create a new account.</li> 325 <li>Click on "Register as a patient" if you don't have an account.</li> 326 <li>Fill in your details (name, date of birth, gender, address, telephone number, and email address) and set up a password.</li> 327</ul> 328 329<p><a href="https://www.youtube.com/embed/293KkkYtvfA?si=3ROKPGG2fttnAL8m" rel="nofollow noopener noreferrer" target="_blank" title="YouTube (Opens in a new window)">Watch a short video to learn how to sign up for Anima.</a></p> 330 331<h3>Submit a request</h3> 332 333<ul> 334 <li>Answer a few simple questions. The more information you give us, the better we will be able to help you.</li> 335</ul> 336 337<p><a href="https://www.youtube.com/embed/5qnA8mFFh2A?si=C2F0j3q7MqwRmQ-1" rel="nofollow noopener noreferrer" target="_blank" title="YouTube (Opens in a new window)">Watch a short video to learn how to submit a request.</a></p> 338 339<h3>We will respond to your request</h3> 340 341<p>Your case is in our system, and we truly value your patience as we carefully review and address it. Kindly avoid submitting duplicate requests or reaching out to our practice for progress reports. We will contact you by phone, text or email.</p> 342 343<p><a href="https://www.youtube.com/embed/A20J_r766UQ?si=V_h0hQrl6g44E2Q8" rel="nofollow noopener noreferrer" target="_blank" title="YouTube (Opens in a new window)">Watch a short video to learn what happens with my request.</a></p> 344 345<div class="h-8 mt-6 border-t border-dashed border-gray-300"> </div> 346 347<h2>Can I use Anima to request an appointment?</h2> 348 349<p>No. Anima allows us to gauge your case and deal with routine issues. If, after reviewing your case, you need a face-to-face appointment, you will be offered one.</p> 350 351<div class="h-8 mt-6 border-t border-dashed border-gray-300"> </div> 352 353<h2>I have submitted a request, and I havenât been contacted yet, do I need to do anything?</h2> 354 355<p>No. If you've submitted a request and haven't been contacted, please wait. We will contact you by email, Anima account, or by phone.</p> 356 357<p>If we have invited you to an appointment, you can log in to Anima to choose your appointment slot.</p> 358 359<p><a href="https://www.youtube.com/embed/M9lC2nkK_iA?si=GgPrnJ3GUyOIm7TU" rel="nofollow noopener noreferrer" target="_blank" title="YouTube (Opens in a new window)">Watch a short video to learn how to respond to an invitation to book an appointment.</a></p> 360 361<div class="h-8 mt-6 border-t border-dashed border-gray-300"> </div> 362 363<h2>Can I request a repeat prescription?</h2> 364 365<p>You cannot order prescriptions through Anima. The best way is to use the NHS App. It's easyâsimply log in, click on 'Order A Repeat Prescription,' and select the items you need.</p> 366 367<div class="h-8 mt-6 border-t border-dashed border-gray-300"> </div> 368 369<h2>What about my data?</h2> 370 371<p class="mb-0">Anima is approved by the NHS. Your data is securely stored and shared exclusively with us to support your direct care.</p> 372--></div></div> 373 </section> 374 375 <feedback-form 376 heading="Did you find what you were looking for?" 377 sub-heading="Tell us about your experience by leaving feedback." 378 placeholder="To help us improve your website experience, please provide a reason for your rating (optional)." 379 trigger-label="Rate This Page"
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