1<!DOCTYPE html> 2<html lang="en"> 3<head> 4 <meta charset="UTF-8" /> 5 <meta name="viewport" content="width=device-width, initial-scale=1.0" /> 6 <title>Product â dialogg CX Intelligence Platform</title> 7 <meta name="description" content="Explore dialogg's full feature set: AI-powered conversations, real-time analytics, multilingual support, seamless integrations, and enterprise-grade security â all in one platform." /> 8 <meta name="robots" content="index, follow" /> 9 <link rel="canonical" href="https://dialogg.ai/product" /> 10 11 <!-- SEO Multilingual Alternates --> 12 <link rel="alternate" hreflang="x-default" href="https://dialogg.ai/product" /> 13 <link rel="alternate" hreflang="en" href="https://dialogg.ai/product" /> 14 <link rel="alternate" hreflang="fr" href="https://dialogg.ai/fr/product" /> 15 <link rel="alternate" hreflang="es" href="https://dialogg.ai/es/product" /> 16 <link rel="alternate" hreflang="vi" href="https://dialogg.ai/vi/product" /> 17 18 <!-- Open Graph --> 19 <meta property="og:type" content="website" /> 20 <meta property="og:title" content="Product â dialogg CX Intelligence Platform" /> 21 <meta property="og:description" content="Explore dialogg's full feature set: AI-powered conversations, real-time analytics, multilingual support, seamless integrations, and enterprise-grade security â all in one platform." /> 22 <meta property="og:url" content="https://dialogg.ai/product" /> 23 <meta property="og:site_name" content="dialogg" /> 24 <meta property="og:image" content="https://dialogg.ai/images/dialogg-logo.png" /> 25 <meta property="og:locale" content="en_GB" /> 26 27 <!-- Twitter Card --> 28 <meta name="twitter:card" content="summary_large_image" /> 29 <meta name="twitter:title" content="Product â dialogg CX Intelligence Platform" /> 30 <meta name="twitter:description" content="Explore dialogg's full feature set: AI-powered conversations, real-time analytics, multilingual support, seamless integrations, and enterprise-grade security â all in one platform." /> 31 <meta name="twitter:image" content="https://dialogg.ai/images/dialogg-logo.png" /> 32 33 <!-- Fonts: preconnect + non-blocking load --> 34 <link rel="preconnect" href="https://fonts.googleapis.com" /> 35 <link rel="preconnect" href="https://fonts.gstatic.com" crossorigin /> 36 <link rel="stylesheet" href="https://fonts.googleapis.com/css2?family=Inter:wght@300;400;500;600;700;800;900&display=swap" media="print" onload="this.media='all'" /> 37 <link rel="icon" type="image/png" href="/images/favicon-32x32.png" sizes="32x32" /> 38 <link rel="apple-touch-icon" href="/images/apple-touch-icon.png" /> 39 <noscript><link rel="stylesheet" href="https://fonts.googleapis.com/css2?family=Inter:wght@300;400;500;600;700;800;900&display=swap" /></noscript> 40 41 <!-- Stylesheet --> 42
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168 169 170 <!-- PRODUCT SUB-NAV --> 171 <nav class="product-nav"> 172 <div class="container"> 173 <div class="product-nav-inner"> 174 <a href="#ai-engine">AI Engine</a> 175 <a href="#analytics">Analytics</a> 176 <a href="#multilingual">Multilingual</a> 177 <a href="#escalation">Escalation</a> 178 <a href="#integrations">Integrations</a> 179 <a href="#security">Security</a> 180 </div> 181 </div> 182 </nav> 183 184 <main> 185 <!-- PAGE HERO --> 186 <section class="page-hero"> 187 <div class="container"> 188 <div class="section-label" style="text-align:center; margin-bottom:12px;">The Platform</div> 189 <h1>Built for enterprise CX. Designed for human use.</h1> 190 <p>Six capabilities that work together seamlessly â so your teams can deliver exceptional customer experiences without complexity, overhead, or technical expertise.</p> 191 <div style="margin-top:28px; display:flex; gap:14px; justify-content:center; flex-wrap:wrap;"> 192 <a href="https://app.dialogg.ai/auth/register" class="btn btn-primary btn-lg">Start free for 30 days</a> 193 <a href="/#demo" class="btn btn-outline-white btn-lg">See a live demo</a> 194 </div> 195 </div> 196 </section> 197 198 <!-- ============================================================ 199 AI ENGINE 200 ============================================================ --> 201 <section class="capability-section" id="ai-engine"> 202 <div class="container"> 203 <div class="cap-inner"> 204 <div class="cap-content"> 205 <div class="section-label">AI Engine</div> 206 <h2>An AI that actually understands your customers.</h2> 207 <p> 208 dialogg's AI engine is built on advanced large language models, tuned specifically for customer experience operations. It doesn't just match keywords â it understands intent, reads emotional context, and responds with precision. 209 </p> 210 <ul class="cap-list"> 211 <li><span class="check">â</span> Intent recognition across ambiguous, multi-part customer queries</li> 212 <li><span class="check">â</span> Emotional tone detection with adaptive response calibration</li> 213 <li><span class="check">â</span> Contextual memory within a conversation â no repetition required</li> 214 <li><span class="check">â</span> Grounded in your own documents, policies, and product data</li> 215 <li><span class="check">â</span> Deploy via prompt, file upload, or URL â no coding required</li> 216 <li><span class="check">â</span> Continuous learning from resolved conversations</li> 217 </ul> 218 <a href="/pricing" class="btn btn-primary">Try the AI engine free â</a> 219 </div> 220 <div class="cap-visual"> 221 <div class="cap-visual-title">Live conversation â AI Engine</div> 222 <div class="hero-chat" style="flex:1;"> 223 <div class="chat-msg user" style="background:rgba(255,255,255,0.08); color:rgba(255,255,255,0.8); margin-left:auto; max-width:85%; padding:12px 16px; border-radius:12px; border-bottom-right-radius:4px; font-size:0.875rem;">I've been waiting 3 days for my refund and I'm really frustrated.</div> 224 <div class="chat-msg bot" style="background:rgba(0,200,150,0.12); color:rgba(255,255,255,0.9); border:1px solid rgba(0,200,150,0.2); max-width:90%; padding:12px 16px; border-radius:12px; border-bottom-left-radius:4px; font-size:0.875rem;">I completely understand â waiting that long is frustrating and I'm sorry for the delay. Let me look into your refund right now. Can you give me your order number?</div> 225 <div style="background:rgba(255,255,255,0.04); border:1px solid rgba(255,255,255,0.06); border-radius:8px; padding:10px 14px; font-size:0.75rem; color:rgba(255,255,255,0.35);"> 226 ð§ AI detected: Negative sentiment · High priority · Escalation risk · Using empathetic tone template 227 </div> 228 </div> 229 </div> 230 </div> 231 </div> 232 </section> 233 234 <!-- ============================================================ 235 ANALYTICS 236 ============================================================ --> 237 <section class="capability-section" id="analytics"> 238 <div class="container"> 239 <div class="cap-inner reverse"> 240 <div class="cap-content"> 241 <div class="section-label">Analytics Dashboard</div> 242 <h2>The insights you need to continuously improve CX.</h2> 243 <p> 244 Your CX dashboard gives you a real-time, 360° view of every conversation, every channel, and every agent â without needing a data analyst to make sense of it. 245 </p> 246 <ul class="cap-list"> 247 <li><span class="check">â</span> First Contact Resolution Rate (FCR) â the metric that actually matters</li> 248 <li><span class="check">â</span> Sentiment trending over time: track morale of your customer base</li> 249 <li><span class="check">â</span> Volume heatmaps by hour, day, and channel</li> 250 <li><span class="check">â</span> Agent performance scoring with actionable recommendations</li> 251 <li><span class="check">â</span> Configurable alerts when negative-tone conversations spike</li> 252 <li><span class="check">â</span> Custom report builder â export in one click</li> 253 </ul> 254 <a href="/pricing" class="btn btn-primary">Explore analytics â</a> 255 </div> 256 <div class="cap-visual"> 257 <div class="cap-visual-title">Performance overview · This week</div> 258 <div class="analytics-bar-row"> 259 <div class="analytics-bar-item"> 260 <div class="analytics-bar-label"><span>First Contact Resolution</span><span>91%</span></div> 261 <div class="analytics-bar-track"><div class="analytics-bar-fill" style="width:91%;"></div></div> 262 </div> 263 <div class="analytics-bar-item"> 264 <div class="analytics-bar-label"><span>Customer Satisfaction (CSAT)</span><span>88%</span></div> 265 <div class="analytics-bar-track"><div class="analytics-bar-fill" style="width:88%;"></div></div> 266 </div> 267 <div class="analytics-bar-item"> 268 <div class="analytics-bar-label"><span>AI Automation Rate</span><span>74%</span></div> 269 <div class="analytics-bar-track"><div class="analytics-bar-fill" style="width:74%;"></div></div> 270 </div> 271 <div class="analytics-bar-item"> 272 <div class="analytics-bar-label"><span>Positive Sentiment</span><span>82%</span></div> 273 <div class="analytics-bar-track"><div class="analytics-bar-fill" style="width:82%;"></div></div> 274 </div> 275 </div> 276 <div style="display:grid; grid-template-columns:1fr 1fr 1fr; gap:10px; margin-top:8px;"> 277 <div style="background:rgba(255,255,255,0.04); border:1px solid rgba(255,255,255,0.06); border-radius:8px; padding:12px; text-align:center;"> 278 <strong style="display:block; font-size:1.3rem; color:var(--color-green); font-weight:800;">2,847</strong>
279 <span style="font-size:0.7rem; color:rgba(255,255,255,0.4);">Conversations</span> 280 </div> 281 <div style="background:rgba(255,255,255,0.04); border:1px solid rgba(255,255,255,0.06); border-radius:8px; padding:12px; text-align:center;"> 282 <strong style="display:block; font-size:1.3rem; color:var(--color-green); font-weight:800;">3.2s</strong> 283 <span style="font-size:0.7rem; color:rgba(255,255,255,0.4);">Avg response</span> 284 </div> 285 <div style="background:rgba(255,255,255,0.04); border:1px solid rgba(255,255,255,0.06); border-radius:8px; padding:12px; text-align:center;"> 286 <strong style="display:block; font-size:1.3rem; color:var(--color-green); font-weight:800;">â14%</strong> 287 <span style="font-size:0.7rem; color:rgba(255,255,255,0.4);">vs last week</span> 288 </div> 289 </div> 290 </div> 291 </div> 292 </div> 293 </section> 294 295 <!-- ============================================================ 296 MULTILINGUAL 297 ============================================================ --> 298 <section class="capability-section" id="multilingual"> 299 <div class="container"> 300 <div class="cap-inner"> 301 <div class="cap-content"> 302 <div class="section-label">Multilingual Intelligence</div> 303 <h2>Speak every customer's language â including the nuances.</h2> 304 <p> 305 Most AI tools translate. dialogg understands. There's a fundamental difference between a tool that converts words between languages and one that grasps colloquialisms, regional dialects, and cultural context. dialogg does the latter. 306 </p> 307 <ul class="cap-list"> 308 <li><span class="check">â</span> Supports all major world languages natively</li> 309 <li><span class="check">â</span> Regional dialect and colloquialism recognition</li> 310 <li><span class="check">â</span> Auto-detect customer language â no manual switching</li> 311 <li><span class="check">â</span> Language-specific tone calibration (formal vs. casual varies by culture)</li> 312 <li><span class="check">â</span> New languages added continuously without re-configuration</li> 313 </ul> 314 <a href="/pricing" class="btn btn-primary">Deploy in your language â</a> 315 </div> 316 <div class="cap-visual"> 317 <div class="cap-visual-title">Languages supported</div> 318 <div class="lang-grid"> 319 <div class="lang-chip"><span class="flag">ð¬ð§</span>English</div> 320 <div class="lang-chip"><span class="flag">ð«ð·</span>French</div> 321 <div class="lang-chip"><span class="flag">ð»ð³</span>Vietnamese</div> 322 <div class="lang-chip"><span class="flag">ðªð¸</span>Spanish</div> 323 <div class="lang-chip"><span class="flag">ð©ðª</span>German</div> 324 <div class="lang-chip"><span class="flag">ð¨ð³</span>Chinese</div> 325 <div class="lang-chip"><span class="flag">ð¯ðµ</span>Japanese</div> 326 <div class="lang-chip"><span class="flag">ð°ð·</span>Korean</div> 327 <div class="lang-chip"><span class="flag">ðµð¹</span>Portuguese</div> 328 </div> 329 <div style="background:rgba(0,200,150,0.06); border:1px solid rgba(0,200,150,0.15); border-radius:10px; padding:16px; margin-top:4px; text-align:center;"> 330 <p style="color:rgba(255,255,255,0.6); font-size:0.85rem; margin:0;">+ more languages added continuously. <br/>Auto-detection handles the rest.</p> 331 </div> 332 </div> 333 </div> 334 </div> 335 </section> 336 337 <!-- ============================================================ 338 ESCALATION 339 ============================================================ --> 340 <section class="capability-section" id="escalation"> 341 <div class="container"> 342 <div class="cap-inner reverse"> 343 <div class="cap-content"> 344 <div class="section-label">Human Escalation</div> 345 <h2>AI handles the volume. Humans handle what matters.</h2> 346 <p> 347 The best customer experiences aren't purely AI or purely human â they're intelligently both. dialogg knows exactly when to hand off a conversation to a human agent, and does so seamlessly, with full context transferred. 348 </p> 349 <ul class="cap-list"> 350 <li><span class="check">â</span> Intelligent escalation triggers: frustration, complexity, VIP status</li> 351 <li><span class="check">â</span> Full conversation context passed to agent â no re-explanation needed</li> 352 <li><span class="check">â</span> Priority routing by topic, urgency, and customer tier</li> 353 <li><span class="check">â</span> Agents can monitor AI conversations in real time and step in</li> 354 <li><span class="check">â</span> Post-escalation feedback loop to improve AI responses over time</li> 355 </ul> 356 <a href="/pricing" class="btn btn-primary">Learn about escalation â</a> 357 </div> 358 <div class="cap-visual"> 359 <div class="cap-visual-title">Escalation flow</div> 360 <div class="escalation-flow"> 361 <div class="flow-step"> 362 <div class="flow-step-num">1</div> 363 <p>Customer submits a complex warranty claim with emotional frustration detected</p> 364 </div> 365 <div class="flow-arrow">â</div> 366 <div class="flow-step"> 367 <div class="flow-step-num">2</div> 368 <p>dialogg AI acknowledges, validates, and begins gathering relevant details</p> 369 </div> 370 <div class="flow-arrow">â</div> 371 <div class="flow-step"> 372 <div class="flow-step-num">3</div> 373 <p>Escalation triggered: conversation + full context queued to available agent</p> 374 </div> 375 <div class="flow-arrow">â</div> 376 <div class="flow-step"> 377 <div class="flow-step-num">4</div> 378 <p>Agent receives briefed summary â resolves in 2 minutes vs. 12 minutes cold</p> 379 </div> 380 <div class="flow-arrow">â</div> 381 <div class="flow-step"> 382 <div class="flow-step-num">5</div> 383 <p>Resolution logged; AI learns to handle similar cases independently next time</p> 384 </div> 385 </div> 386 </div> 387 </div> 388 </div> 389 </section> 390 391 <!-- ============================================================ 392 INTEGRATIONS 393 ============================================================ --> 394 <section class="capability-section" id="integrations"> 395 <div class="container"> 396 <div class="cap-inner"> 397 <div class="cap-content"> 398 <div class="section-label">Integrations</div> 399 <h2>Plugs into your existing stack â without friction.</h2> 400 <p> 401 dialogg is designed to complement your current tools, not replace them. With ready-to-use API and SDK integrations, you can connect dialogg to your CRM, ERP, website, or social channels in hours â not months. 402 </p> 403 <ul class="cap-list"> 404 <li><span class="check">â</span> Website chat widget (web & mobile)</li> 405 <li><span class="check">â</span> Facebook Messenger, Zalo, WhatsApp, email</li> 406 <li><span class="check">â</span> CRM sync: Salesforce, HubSpot, and major platforms</li> 407 <li><span class="check">â</span> ERP and backend system integration via REST API</li> 408 <li><span class="check">â</span>
408 Webhook support for real-time data exchange</li> 409 <li><span class="check">â</span> No-code integration setup â no developer required for common platforms</li> 410 </ul> 411 <a href="/pricing" class="btn btn-primary">See all integrations â</a> 412 </div> 413 <div class="cap-visual"> 414 <div class="cap-visual-title">Connect your tools</div> 415 <div class="integration-logos"> 416 <div class="integration-chip"><span class="int-icon">ð¬</span>Facebook</div> 417 <div class="integration-chip"><span class="int-icon">ð±</span>Zalo</div> 418 <div class="integration-chip"><span class="int-icon">ð¢</span>WhatsApp</div> 419 <div class="integration-chip"><span class="int-icon">ð§</span>Email</div> 420 <div class="integration-chip"><span class="int-icon">ðµ</span>Salesforce</div> 421 <div class="integration-chip"><span class="int-icon">ð </span>HubSpot</div> 422 <div class="integration-chip"><span class="int-icon">ð</span>Website</div> 423 <div class="integration-chip"><span class="int-icon">ð²</span>Mobile App</div> 424 <div class="integration-chip"><span class="int-icon">âï¸</span>REST API</div> 425 </div> 426 <div style="background:rgba(0,200,150,0.06); border:1px solid rgba(0,200,150,0.15); border-radius:10px; padding:14px; margin-top:8px; text-align:center;"> 427 <p style="color:rgba(255,255,255,0.6); font-size:0.825rem; margin:0;">+ Any platform via REST API · Average setup time: 4 hours</p> 428 </div> 429 </div> 430 </div> 431 </div> 432 </section> 433 434 <!-- ============================================================ 435 SECURITY 436 ============================================================ --> 437 <section class="capability-section" id="security"> 438 <div class="container"> 439 <div class="cap-inner reverse"> 440 <div class="cap-content"> 441 <div class="section-label">Security & Compliance</div> 442 <h2>Enterprise-grade security your legal team will approve.</h2> 443 <p> 444 We've built dialogg to meet the strictest requirements of regulated industries. Banking, healthcare, government â every sector's compliance needs are covered. Your customer data is protected at every layer. 445 </p> 446 <ul class="cap-list"> 447 <li><span class="check">â</span> ISO 27001 certified information security management</li> 448 <li><span class="check">â</span> GDPR compliant â European data residency on Microsoft Azure</li> 449 <li><span class="check">â</span> HIPAA ready for healthcare deployments</li> 450 <li><span class="check">â</span> End-to-end encryption in transit and at rest</li> 451 <li><span class="check">â</span> Role-based access control with full audit logging</li> 452 <li><span class="check">â</span> Data retention policies configurable per regulation</li> 453 </ul> 454 <a href="/#demo" class="btn btn-primary">Talk to our security team â</a> 455 </div> 456 <div class="cap-visual"> 457 <div class="cap-visual-title">Compliance certifications</div> 458 <div class="security-badges"> 459 <div class="security-badge-card"> 460 <span class="icon">ð¡ï¸</span> 461 <span>ISO 27001</span> 462 </div> 463 <div class="security-badge-card"> 464 <span class="icon">ðªðº</span> 465 <span>GDPR</span> 466 </div> 467 <div class="security-badge-card"> 468 <span class="icon">ð¥</span> 469 <span>HIPAA Ready</span> 470 </div> 471 <div class="security-badge-card"> 472 <span class="icon">âï¸</span> 473 <span>Azure Hosted</span> 474 </div> 475 </div> 476 <div style="margin-top:16px; background:rgba(255,255,255,0.04); border:1px solid rgba(255,255,255,0.08); border-radius:10px; padding:16px;"> 477 <p style="color:rgba(255,255,255,0.5); font-size:0.8rem; margin:0; line-height:1.7;"> 478 All customer data is encrypted and processed in compliance with international standards. Hosted on Microsoft Azure's certified infrastru
478cture with 99.9% uptime SLA. 479 </p> 480 </div> 481 </div> 482 </div> 483 </div> 484 </section> 485 486 <!-- CTA BAND --> 487 <section class="cta-band"> 488 <div class="container"> 489 <h2>See the full platform in action.</h2> 490 <p>Book a 30-minute personalized demo with our team. We'll configure a live demo using your actual use case â not a generic walkthrough.</p> 491 <div class="cta-actions" style="margin: 32px 0;"> 492 <a href="https://outlook.office.com/bookwithme/user/45c9f367e82140b9b0d399d091c32625%40dialogg.ai?anonymous&ismsaljsauthenabled=true" class="btn btn-primary btn-lg" style="justify-content:center; display: inline-flex;" target="_blank" rel="noopener noreferrer">Book my personalized demo â</a> 493 <a href="https://app.dialogg.ai/auth/register" class="btn btn-outline-white btn-lg">Start free for 30 days</a> 494 </div> 495 <p class="cta-note">No commitment. No credit card for free trial.</p> 496 </div> 497 </section> 498 </main> 499 500 <footer class="footer"> 501 <div class="container"> 502 <div class="footer-grid" style="grid-template-columns: repeat(auto-fit, minmax(200px, 1fr));"> 503 <div class="footer-brand"> 504 <div class="footer-logo"><img src="/images/dialogg-logo.png" alt="dialogg" /></div> 505 <p class="footer-tagline"> 506 The CX intelligence platform built by the team behind 20 years of enterprise customer operations. Headquartered in Brussels, serving clients globally. 507 508 </p> 509 <div class="footer-social"> 510 <a href="https://www.linkedin.com/company/dialoggai/" target="_blank" rel="noopener" aria-label="LinkedIn">in</a> 511 </div> 512 </div> 513 514 <div class="footer-col"> 515 <h5> 516 Product 517 </h5> 518 <ul> 519 <li><a href="/product">Product</a></li> 520 <li><a href="/#use-cases">Solutions</a></li> 521 <li><a href="/#industries">Industries</a></li> 522 <li><a href="/pricing">Pricing</a></li> 523 </ul> 524 </div> 525 526 <div class="footer-col"> 527 <h5> 528 Company 529 </h5> 530 <ul> 531 <li><a href="/about">About us</a></li> 532 <li><a href="/about#story">Our story</a></li> 533 <li><a href="#">Careers</a></li> 534 <li><a href="#">Press</a></li> 535 </ul> 536 </div> 537 538 <div class="footer-col"> 539 <h5> 540 Get Started 541 </h5> 542 <ul> 543 <li><a href="https://app.dialogg.ai/auth/register">Free trial</a></li> 544 <li><a href="https://outlook.office.com/bookwithme/user/45c9f367e82140b9b0d399d091c32625%40dialogg.ai?anonymous&ismsaljsauthenabled=true" target="_blank" rel="noopener noreferrer">Book a demo</a></li> 545 <li><a href="/documentation">Documentation</a></li> 546 <li><a href="/support">Support</a></li> 547 </ul> 548 </div> 549 </div> 550 551 <div class="footer-bottom"> 552 <div class="copyright"> 553 © 2024 dialogg europe SRL. All rights reserved. Registered in Belgium. 554 555 </div> 556 <div class="footer-legal"> 557 <a href="/privacy-policy">Privacy Policy</a> 558 <a href="/terms-of-service">Terms of Service</a> 559 <a href="/vietnam-dpa">Vietnam DPA</a> 560 </div> 561 </div> 562 </div> 563 </footer> 564</body> 565</html>
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