1"use strict";(self.webpackChunkdocs_en=self.webpackChunkdocs_en||[]).push([[6472],{4310:(s,e,t)=>{t.r(e),t.d(e,{assets:()=>a,contentTitle:()=>u,default:()=>c,frontMatter:()=>r,metadata:()=>n,toc:()=>d});const n=JSON.parse('{"id":"tech-support/mudfish-forums","title":"Mudfish Forums","description":"Information about Mudfish Forums, including support request handling, topic status meanings, and business hours for receiving responses from administrators.","source":"@site/docs/04-tech-support/01-mudfish-forums.md","sourceDirName":"04-tech-support","slug":"/tech-support/mudfish-forums","permalink":"/v3/en/docs/tech-support/mudfish-forums","draft":false,"unlisted":false,"tags":[],"version":"current","sidebarPosition":1,"frontMatter":{"id":"mudfish-forums","title":"Mudfish Forums","description":"Information about Mudfish Forums, including support request handling, topic status meanings, and business hours for receiving responses from administrators.","sidebar_label":"Mudfish Forums"},"sidebar":"tutorialSidebar","previous":{"title":"Mudfish with Proxifier","permalink":"/v3/en/docs/mudfish-service/mudfish-proxy/example/mudfish-proxifier"},"next":{"title":"Unsupported Games","permalink":"/v3/en/docs/tech-support/mudfish-cloud-vpn/game/tech-support-unsupported-games"}}');var i=t(4848),o=t(8453);const r={id:"mudfish-forums",title:"Mudfish Forums",description:"Information about Mudfish Forums, including support request handling, topic status meanings, and business hours for receiving responses from administrators.",sidebar_label:"Mudfish Forums"},u=void 0,a={},d=[{value:"Status",id:"status",level:2}];function h(s){const e={admonition:"admonition",h2:"h2",li:"li",p:"p",strong:"strong",ul:"ul",...(0,o.R)(),...s.components};return(0,i.jsxs)(i.Fragment,{children:[(0,i.jsx)(e.p,{children:"Mudfish forums is a place to find the solution and ask the questions.\nIn this section, it explains how to use the features supported by\nMudfish Forums."}),"\n",(0,i.jsx)(e.h2,{id:"status",children:"Status"}),"\n",(0,i.jsxs)(e.admonition,{type:"info",children:[(0,i.jsx)(e.p,{children:"Please note that Mudfish Networks leaves answers at our business hours.\nSo if you leave the question at weekend or holidays, it'll get the\nanswer at next business day."}),(0,i.jsx)(e.p,{children:"Our business hours: 9 AM ~ 6 PM (KST)"})]}),"\n",(0,i.jsx)(e.p,{children:"Each forum topics could show the topic status when it's waiting the answer\nfrom the forum administrator. Currently the following status is available\nand each meanings are as follows:"}),"\n",(0,i.jsxs)(e.ul,{children:["\n",(0,i.jsxs)(e.li,{children:["\n",(0,i.jsx)(e.p,{children:(0,i.jsx)(e.strong,{children:"Status: Queued"})}),"\n",(0,i.jsx)(e.p,{children:"This mean that the topic or comment is newly registered. And it's\nwaiting the answer from the forum administrator."}),"\n",(0,i.jsx)(e.p,{children:"Normally it takes 0 ~ 24 hours to be answered."}),"\n"]}),"\n",(0,i.jsxs)(e.li,{children:["\n",(0,i.jsx)(e.p,{children:(0,i.jsx)(e.strong,{children:"Status: Escalated"})}),"\n",(0,i.jsx)(e.p,{children:"This mean that the topic is escalated to the product manager of Mudfish.\nSo it requires the extra verification or action to solve the topic."}),"\n",(0,i.jsx)(e.p,{children:"Normally it takes up to 2 ~ 4 days to be answered."}),"\n"]}),"\n"]})]})}function c(s={}){const{wrapper:e}={...(0,o.R)(),...s.components};return e?(0,i.jsx)(e,{...s,children:(0,i.jsx)(h,{...s})}):h(s)}},8453:(s,e,t)=>{t.d(e,{R:()=>r,x:()=>u});var n=t(6540);const i={},o=n.createContext(i);function r(s){const e=n.useContext(o);return n.useMemo((function(){return"function"==typeof s?s(e):{...e,...s}}),[e,s])}function u(s){let e;return e=s.disableParentContext?"function"==typeof s.components?s.components(i):s.components||i:r(s.components),n.createElement(o.Provider,{value:e},s.children)}}}]);
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