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85#site-navigation ul li:hover > a,#site-navigation ul li.current-menu-item > a,#site-navigation ul li.current_page_item  > a,.main-navigation .current_page_ancestor > a,.main-navigation .current-menu-ancestor > a,#site-navigation ul.sub-menu li:hover > a,#site-navigation ul li ul.sub-menu li.menu-item-has-children ul li:hover > a,#site-navigation ul li ul.sub-menu li.menu-item-has-children:hover > .menu-item,body.transparent #masthead .header-bottom #site-navigation ul li:hover > .menu-item,body.transparent #masthead .header-bottom #site-navigation ul li:hover > a,body.transparent #masthead .header-bottom #site-navigation ul.sub-menu li:hover > a,body.transparent #masthead .header-bottom #site-navigation ul.sub-menu li.menu-item-has-children ul li:hover > a,body.transparent.header-sticky #masthead-sticky-wrapper #masthead .header-bottom #site-navigation ul.sub-menu li > a:hover,.tg-service-widget .service-title-wrap a:hover,.tg-service-widget .service-more,.feature-product-section .button-group button:hover ,.fun-facts-section .fun-facts-icon-wrap,.fun-facts-section .tg-fun-facts-widget.tg-fun-facts-layout-2 .counter-wrapper,.blog-section .row:nth-child(odd) .blog-content .entry-title a:hover,.blog-section .row:nth-child(even) .blog-content .entry-title a:hover ,.blog-section .tg-blog-widget-layout-2 .blog-content .read-more-container .read-more a,footer.footer-layout #top-footer .widget-title::first-letter,footer.footer-layout #top-footer .widget ul li a:hover,footer.footer-layout #bottom-footer .copyright .copyright-text a:hover,footer.footer-layout #bottom-footer .footer-menu ul li a:hover,.archive #primary .entry-content-block h2.entry-title a:hover,.blog #primary .entry-content-block h2.entry-title a:hover,#secondary .widget ul li a:hover,.woocommerce-Price-amount.amount,.team-wrapper .team-content-wrapper .team-social a:hover,.testimonial-container .testimonial-wrapper .testimonial-slide .testominial-content-wrapper .testimonial-icon,.footer-menu li a:hover,.tg-feature-product-filter-layout .button.is-checked:hover,.tg-service-widget.tg-service-layout-4 .service-icon-wrap,.blog-section .tg-blog-widget-layout-2 .entry-title a:hover,
86	.blog-section .tg-blog-widget-layout-2 .read-more-container .read-more:hover a,
87	.tg-blog-widget-layout-2 .read-more-container .entry-author:hover a,
88	.tg-blog-widget-layout-2 .read-more-container .entry-author:hover,.blog-section .blog-wrapper.tg-blog-widget-layout-3 .entry-author:hover a, .blog-section .blog-wrapper.tg-blog-widget-layout-3 .entry-author:hover .fa,.entry-title a:hover,
89	.blog-section .blog-wrapper.tg-blog-widget-layout-4 .read-more-container span:hover a, .blog-section .blog-wrapper.tg-blog-widget-layout-4 .read-more-container span:hover .fa,.blog-section .blog-wrapper.tg-blog-widget-layout-4 .read-more-container .read-more a,.blog-section .blog-wrapper.tg-blog-widget-layout-5 .entry-author:hover a, .blog-section .blog-wrapper.tg-blog-widget-layout-5 .entry-author:hover .fa, .entry-content a,
90	.pg-custom .swiper-pagination-bullet.swiper-pagination-bullet-active {
91			color: #3171bf;
92}
93.post .entry-content-block .entry-meta a:hover, .post .entry-content-block .entry-meta span:hover,#primary .entry-footer span a:hover,.entry-content .read-more-link:hover,.entry-summary .read-more-link:hover{
94	color: #3171bf;
95}
96.widget_archive a:hover::before, .widget_categories a:hover:before, .widget_pages a:hover:before, .widget_meta a:hover:before, .widget_recent_comments a:hover:before, .widget_recent_entries a:hover:before, .widget_rss a:hover:before, .widget_nav_menu a:hover:before, .widget_archive li a:hover, .widget_categories li a:hover, .widget_pages li a:hover, .widget_meta li a:hover, .widget_recent_comments li a:hover, .widget_recent_entries li a:hover, .widget_rss li a:hover, .widget_nav_menu li a:hover, .widget_tag_cloud a:
96hover,#top-footer .widget ul li:hover a, #top-footer .widget ul li:hover a:before{
97	color: #3171bf;
98}
99.blog-section .tg-blog-widget-layout-1 .tg-blog-widget:hover, #scroll-up,.header-bottom .search-wrap .search-box .searchform .btn:hover,.header-bottom .cart-wrap .flash-cart-views a span,body.transparent #masthead .header-bottom #site-navigation ul li a::before,.tg-slider-widget.slider-dark .swiper-wrapper .slider-content .btn-wrapper a:hover,.section-title-wrapper .section-title:after,.about-section .about-content-wrapper .btn-wrapper a,.tg-service-widget .service-icon-wrap,.team-wrapper .team-content-wrapper .team-designation:after,.blog-section .tg-blog-widget-layout-1:hover,.blog-section .tg-blog-widget-layout-2 .post-image .entry-date,.blog-section .tg-blog-widget-layout-2 .blog-content .post-readmore,.pricing-table-section .tg-pricing-table-widget:hover,.pricing-table-section .tg-pricing-table-widget.tg-pricing-table-layout-2 .pricing,.pricing-table-section .tg-pricing-table-widget.tg-pricing-table-layout-2 .btn-wrapper a,footer.footer-layout #top-footer .widget_tag_cloud .tagcloud a:hover,#secondary .widget-title:after, #secondary .searchform .btn:hover,#primary .searchform .btn:hover,  #respond #commentform .form-submit input,.woocommerce ul.products li.product .onsale,.woocommerce ul.products li.product .button,.woocommerce #respond input#submit.alt,.woocommerce a.button.alt,.woocommerce button.button.alt,.woocommerce input.button.alt,.added_to_cart.wc-forward,.testimonial-container .swiper-pagination.testimonial-pager .swiper-pagination-bullet:hover, .testimonial-container .swiper-pagination.testimonial-pager .swiper-pagination-bullet.swiper-pagination-bullet-active,.tg-service-widget.tg-service-layout-5 .service-icon-wrap .fa,.blog-section .blog-wrapper.tg-blog-widget-layout-3 .entry-date,.blog-section .blog-wrapper.tg-blog-widget-layout-4 .read-more-container:before,.blog-section .blog-wrapper.tg-blog-widget-layout-5 .entry-date ,.woocommerce .widget_price_filter .ui-slider .ui-slider-range,.woocommerce .widget_price_filter .ui-slider .ui-slider-handle,.header-bottom .wishlist a span,.yith-wcwl-wishlistexistsbrowse a,.woocommerce a.add_to_wishlist.button.alt {
100	background-color: #3171bf;
101}
102.feature-product-section .tg-feature-product-layout-2 .tg-container .tg-column-wrapper .tg-feature-product-widget .featured-image-desc, .tg-team-widget.tg-team-layout-3 .team-wrapper .team-img .team-social {
103	background-color: rgba( 49, 113, 191, 0.8);
104}
105#respond #commentform .form-submit input:hover,.call-to-action-section .btn-wrapper a:hover{
106background-color: #1d5dab;
107}
108
109.tg-slider-widget.slider-dark .swiper-wrapper .slider-content .btn-wrapper a:hover,footer.footer-layout #top-footer .widget_tag_cloud .tagcloud a:hover {
110	border-color: #3171bf;
111}
112body.transparent.header-sticky #masthead-sticky-wrapper.is-sticky #masthead .header-bottom #site-navigation ul li.current-flash-item a, #site-navigation ul li.current-flash-item a, body.transparent.header-sticky #masthead-sticky-wrapper #masthead .header-bottom #site-navigation ul li:hover > a{
113		color: #3171bf;
114	}
115
116.tg-service-widget .service-icon-wrap:after{
117		border-top-color: #3171bf;
118	}
119body.transparent.header-sticky #masthead-sticky-wrapper #masthead .header-bottom .search-wrap .search-icon:hover, body.transparent #masthead .header-bottom .search-wrap .search-icon:hover, .header-bottom .search-wrap .search-icon:hover {
120	border-color: #3171bf;
121}
122body.transparent.header-sticky #masthead-sticky-wrapper #masthead .header-bottom .search-wrap .search-icon:hover, body.transparent #masthead .header-bottom .search-wrap .search-icon:hover, .header-bottom .search-wrap .search-icon:hover {
123	color: #3171bf;
124}
125
126.feature-product-section .tg-feature-product-widget .featured-image-desc::before,.blog-section .row:nth-child(odd) .tg-blog-widget:hover .post-image::before{
127		border-right-color: #3171bf;
128	}
129.feature-product-section .tg-feature-product-widget .featured-image-desc::before,.blog-section .row:nth-child(odd) .tg-blog-widget:hover .post-image::before,footer.footer-layout #top-footer .widget-title,.blog-section .row:nth-child(2n) .tg-blog-widget:hover .post-image::before{
130	border-left-color: #3171bf;
131}
132	.tg-service-widget .service-more:hover,.blog-section .blog-wrapper.tg-blog-widget-layout-4 .read-more-container .read-more a:hover{
133	color: #1d5dab;
134}
135.about-section .about-content-wrapper .btn-wrapper a:hover,.popular-batch,.tg-pricing-widget-block.tg-pricing-table-layout-1:hover .btn-wrapper a,.tg-pricing-widget-block.tg-pricing-table-layout-2 .btn-wrapper a:hover,
136.tg-pricing-widget-block.tg-pricing-table-layout-3 .btn-wrapper a:hover,
137.tg-pricing-widget-block.tg-pricing-table-layout-4 .btn-wrapper a:hover,.tg-pricing-widget-block.tg-pricing-table-layout-4.featured-pricing .btn-wrapper a{
138	background-color: #1d5dab;
139}
140.tg-pricing-widget-block.tg-pricing-table-layout-2 .pricing::before{
141	border-bottom-color: #3171bf;
142}
143.tg-pricing-widget-block.tg-pricing-table-layout-1:hover,
144.tg-pricing-widget-block.tg-pricing-table-layout-2 .pricing,.tg-pricing-widget-block.tg-pricing-table-layout-2 .btn-wrapper a,.tg-pricing-widget-block.tg-pricing-table-layout-3.featured-pricing .pricing-title-wrapper,.tg-pricing-widget-block.tg-pricing-table-layout-3 .btn-wrapper a,.tg-pricing-widget-block.tg-pricing-table-layout-4 .btn-wrapper a,.tg-pricing-widget-block.tg-pricing-table-layout-4.featured-pricing{
145	background-color: #3171bf;
146}
147.tg-pricing-widget-block.tg-pricing-table-layout-3 .pricing-table-title,.tg-pricing-widget-block.tg-pricing-table-layout-4 .pricing,.tg-pricing-widget-block.tg-pricing-table-layout-4 .pricing .price{
148	color: #3171bf;
149}
150.divider,.tg-team-widget.tg-team-layout-5 .team-designation,.tg-team-widget.tg-team-layout-5 .team-social a{
151	color: #3171bf;
152}
153.tg-team-widget.tg-team-layout-5 .team-social a:hover{
154	color: #1d5dab;
155}
156.tg-team-widget.tg-team-layout-4:hover .team-img::before{
157	background-color: rgba( 49, 113, 191, 0.8);
158}
159.call-to-action-section .btn-wrapper a:hover{
160	border-color: #1d5dab;
161}
162.tg-team-widget.tg-team-layout-4 .team-content-wrapper{
163	border-bottom-color: #3171bf;
164}
165.tg-fun-facts-widget.tg-fun-facts-layout-5:hover,.tg-fun-facts-widget.tg-fun-facts-layout-6 .fun-facts-wrapper,.tg-fun-facts-widget.tg-fun-facts-layout-6 .fun-facts-wrapper::before{
166	background-color: #3171bf;
167}
168.tg-fun-facts-widget.tg-fun-facts-layout-6 .fun-facts-wrapper::after{
169	border-bottom-color: #3171bf;
170}
171.tg-fun-facts-widget.tg-fun-facts-layout-5:hover{
172	border-color: #3171bf;
173}
174.testimonial-container .testimonial-icon{
175	color: #3171bf;
176}
177.tg-testimonial-widget.tg-testimonial-widget-layout-2 .testimonial-container .testimonial-client-detail .testimonial-img img,.tg-testimonial-widget.tg-testimonial-widget-layout-3 .testimonial-container .testimonial-client-detail .testimonial-img{
178	border-color: #3171bf;
179}
180.progress-bar-rating{
181	background-color: #3171bf;
182}
183.tab-list ul li.ui-tabs-active.ui-state-active a{
184	color: #3171bf;
185}
186.woocommerce ul.products li.product .button:hover, .woocommerce #respond input#submit.alt:hover, .woocommerce a.button.alt:hover, .woocommerce button.button.alt:hover, .woocommerce input.button.alt:hover{
187	background-color: #1d5dab;
188}
189.wc-cat-content .wc-cat-content-number{
190	color: #3171bf;
191}
192#preloader span{
193	--blue : #3171bf;
194	background: #3171bf;
195}
196.cp-flip:before,.cp-eclipse,.cp-boxes:before,.cp-boxes:after,.cp-bubble{
197	background: #3171bf;
198}
199.cp-bubble:before,.cp-bubble:after{
200	background-color: #3171bf;
201}
202.cp-round:after,.cp-skeleton{
203	border-top-color: #3171bf;
204}
205.cp-skeleton:before,.cp-eclipse:after{
206	border-left-color: #3171bf;
207}
208.cp-skeleton:after,.cp-eclipse:before{
209	border-right-color: #3171bf;
210}
211.tribe-list-widget li:hover .tribe-event-start-date,.tribe-list-widget li:hover .tribe-event-title-block::after,.tribe-events-widget-link a,.tribe-list-widget li:hover .tribe-event-title-block,.wpcf7-form input[type="submit"]{
212	background-color: #3171bf;
213}
214.tribe-events-widget-link a:hover,.wpcf7-form input[type="submit"]:hover{
215	background-color: #1d5dab;
216}
217.tribe-list-widget li:hover .tribe-event-title-block::after{
218	border-color: #3171bf;
219}
220.woocommerce .widget_price_filter .price_slider_wrapper .ui-widget-content{
221	background-color: #1d5dab;
222}
223.yith-wcwl-wishlistexistsbrowse a:hover,.woocommerce a.add_to_wishlist.button.alt:hover{
224	background-color: #1d5dab;
225}
226.tg-button{
227	background-color: #3171bf;
228}
229.tg-button:hover{
230	background-color: #1d5dab;
231}
232@media(max-width: 980px){
233	#site-navigation ul li.menu-item-has-children .sub-toggle{
234		background-color: #3171bf;
235	}
236}
237
238@media screen and ( min-width: 980px ) {
239	.menu-item-has-children:hover > .sub-toggle,#site-navigation ul li ul.sub-menu li.menu-item-has-children:hover .sub-toggle {
240		color: #3171bf;
241	}
242}
243
244@media screen and (min-width: 56.875em) {
245	.main-navigation li:hover > a,
246	.main-navigation li.focus > a {
247		color: #3171bf;
248	}
249}
250
251
252	/* Main Text Color */
253	.tg-slider-widget .swiper-button-next::before, .tg-slider-widget .swiper-button-prev::before, .section-title-wrapper .section-title,.tg-service-widget .service-title-wrap a ,.team-wrapper .team-content-wrapper .team-title a,.tg-testimonial-widget-layout-3 .testimonial-container .testimonial-wrapper .testimonial-slide .testimonial-client-detail .client-detail-block .testimonial-title,.tg-testimonial-widget-layout-2 .testimonial-container .testimonial-wrapper .testimonial-slide .testimonial-client-detail .client-detail-block .testimonial-title,.tg-testimonial-widget-layout-1 .testimonial-container .testimonial-wrapper .testimonial-slide .testimonial-client-detail .client-detail-block .testimonial-title,.blog-section .row:nth-child(odd) .blog-content .entry-title a,.blog-section .row:nth-child(even) .blog-content .entry-title a,.pricing-table-section .tg-pricing-table-widget .pricing-table-title ,.pricing-table-section .tg-pricing-table-widget .pricing,.pricing-table-section .tg-pricing-table-widget .btn-wrapper a,.pricing-table-section .tg-pricing-table-widget.standard .popular-batch,.single-post #primary .author-description .author-description-block .author-title,.section-title-wrapper .section-title,.tg-service-widget .service-title-wrap a,.tg-service-widget .service-title-wrap a {
254		color: #313b48;
255	}
256	.header-bottom .search-wrap .search-box .searchform .btn, .pg-custom .swiper-pagination-bullet.swiper-pagination-bullet-active, .swiper-pagination-progressbar .swiper-pagination-progressbar-fill, .tg-slider-widget .swiper-wrapper .slider-content .btn-wrapper a:hover,.testimonial-container .swiper-pagination.testimonial-pager .swiper-pagination-bullet{
257		background-color: #313b48;
258	}
259
260	.pg-custom .swiper-pagination-bullet.swiper-pagination-bullet-active {
261		border-color: #313b48;
262	}
263
264	.feature-product-section .tg-feature-product-layout-2 .tg-container .tg-column-wrapper .tg-feature-product-widget .featured-image-desc::before{
265		border-right-color: #313b48;
266	}
267	.woocommerce ul.products li.product h3,.wc-cat-content .wc-cat-content-title,.section-title,.blog-section .tg-blog-widget-layout-2 .entry-title a,.entry-title a,.team-wrapper .team-title,.tg-pricing-widget-block .pricing-table-title{
268		color: #313b48;
269	}
270
271
272	/* Secondary Text Color */
273	.tg-service-widget .service-content-wrap,.section-title-wrapper .section-description,.team-wrapper .team-content-wrapper .team-content,.testimonial-container .testimonial-wrapper .testimonial-slide .testominial-content-wrapper .testimonial-content,body, button, input, select, textarea,.archive #primary .entry-content-block .entry-content, .blog #primary .entry-content-block .entry-content {
274		color: #666666;
275	}
276	.tg-service-widget.tg-service-layout-4 .service-content-wrap,.tg-service-widget.tg-service-layout-5 .service-content-wrap,.section-description,.entry-content, .entry-summary,.blog-section .blog-wrapper.tg-blog-widget-layout-3 .tg-blog-widget:hover .entry-summary,.blog-section .blog-wrapper.tg-blog-widget-layout-4 .tg-blog-widget:hover .entry-summary,.blog-section .blog-wrapper.tg-blog-widget-layout-5 .tg-blog-widget:hover .entry-summary,.blog-section .row:nth-child(2n+1) .entry-summary,.blog-section .row:nth-child(2n) .entry-summary,.tg-pricing-widget-block .pricing-table-features li,.comment-content{
277		color: #666666;
278	}
279
280
281				.site-branding {
282					margin: 0 auto 0 0;
283				}
284
285				.site-branding {
286					clip: rect(1px, 1px, 1px, 1px);
287					position: absolute !important;
288					height: 1px;
289					width: 1px;
290					overflow: hidden;
291				}
292			
293/*# sourceURL=flash-style-inline-css */
294</style>
295<link rel='stylesheet' id='sib-front-css-css' href='https://mediavet.net/wp-content/plugins/mailin/css/mailin-front.css?ver=7.1.2' media='all' />
296<link rel='stylesheet' id='cmplz-banner-1-optin-css' href='https://mediavet.net/wp-content/uploads/complianz/css/banner-1-optin.css?ver=1789020989' media='all' />
297<script id="jquery-core-js" src="https://mediavet.net/wp-includes/js/jquery/jquery.min.js?ver=3.7.1"></script>
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297
298<script id="jquery-migrate-js" src="https://mediavet.net/wp-includes/js/jquery/jquery-migrate.min.js?ver=3.4.1"></script>
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298
299<script id="cf7pp-redirect_method-js-extra">
300var ajax_object_cf7pp = {"ajax_url":"https://mediavet.net/wp-admin/admin-ajax.php","forms":"[\"39317|stripe\"]","path_paypal":"https://mediavet.net/?cf7pp_paypal_redirect=","path_stripe":"https://mediavet.net/?cf7pp_stripe_redirect=","method":"1"};
301//# sourceURL=cf7pp-redirect_method-js-extra
302</script>
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302
303<script id="cf7pp-redirect_method-js" src="https://mediavet.net/wp-content/plugins/contact-form-7-paypal-add-on-pro/assets/js/redirect_method.js?ver=3.5.0"></script>
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303
304<script id="cookie-notice-front-js-before">
305var cnArgs = {"ajaxUrl":"https:\/\/mediavet.net\/wp-admin\/admin-ajax.php","nonce":"639455f61d","hideEffect":"fade","position":"bottom","onScroll":true,"onScrollOffset":100,"onClick":true,"cookieName":"cookie_notice_accepted","cookieTime":2592000,"cookieTimeRejected":2592000,"globalCookie":false,"redirection":false,"cache":false,"revokeCookies":true,"revokeCookiesOpt":"automatic"};
306
307//# sourceURL=cookie-notice-front-js-before
308</script>
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308
309<script id="cookie-notice-front-js" src="https://mediavet.net/wp-content/plugins/cookie-notice/js/front.min.js?ver=3.1.9"></script>
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309
310<script id="sib-front-js-js-extra">
311var sibErrMsg = {"invalidMail":"Veuillez entrer une adresse e-mail valide.","requiredField":"Veuillez compl\u00e9ter les champs obligatoires.","invalidDateFormat":"Veuillez entrer une date valide.","invalidSMSFormat":"Veuillez entrer une num\u00e9ro de t\u00e9l\u00e9phone valide."};
312var ajax_sib_front_object = {"ajax_url":"https://mediavet.net/wp-admin/admin-ajax.php","ajax_nonce":"4a715777e7","flag_url":"https://mediavet.net/wp-content/plugins/mailin/img/flags/"};
313//# sourceURL=sib-front-js-js-extra
314</script>
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314
315<script id="sib-front-js-js" src="https://mediavet.net/wp-content/plugins/mailin/js/mailin-front.js?ver=1782411352"></script>
315
316<link rel="https://api.w.org/" href="https://mediavet.net/wp-json/" /><link rel="alternate" title="JSON" type="application/json" href="https://mediavet.net/wp-json/wp/v2/pages/76" /><link rel="EditURI" type="application/rsd+xml" title="RSD" href="https://mediavet.net/xmlrpc.php?rsd" />
317<meta name="generator" content="WordPress 7.1.2" />
318<link rel='shortlink' href='https://mediavet.net/?p=76' />
319			<style>.cmplz-hidden {
320					display: none !important;
321				}</style>
322				
322<script type="text/javascript" src="https://cdn.brevo.com/js/sdk-loader.js" async></script>
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322
323<script type="text/javascript">
324  window.Brevo = window.Brevo || [];
325  window.Brevo.push(['init', {"client_key":"p6ae2jy2ie8tjv9un3h5iwvq","email_id":null,"push":{"customDomain":"https:\/\/mediavet.net\/wp-content\/plugins\/mailin\/"},"service_worker_url":"wonderpush-worker-loader.min.js?webKey=8ffcc4bccf2148b24afe9a9f247f00b5a5d9118465c3307fc6d80f22a24e1a85","frame_url":"brevo-frame.html"}]);
326</script>
326<script type="text/javascript" src="https://cdn.by.wonderpush.com/sdk/1.1/wonderpush-loader.min.js" async></script>
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326
327<script type="text/javascript">
328  window.WonderPush = window.WonderPush || [];
329  window.WonderPush.push(['init', {"customDomain":"https:\/\/mediavet.net\/wp-content\/plugins\/mailin\/","serviceWorkerUrl":"wonderpush-worker-loader.min.js?webKey=8ffcc4bccf2148b24afe9a9f247f00b5a5d9118465c3307fc6d80f22a24e1a85","frameUrl":"wonderpush.min.html","webKey":"8ffcc4bccf2148b24afe9a9f247f00b5a5d9118465c3307fc6d80f22a24e1a85"}]);
330</script>
330<!-- Global site tag (gtag.js) - Google Analytics -->
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330
331<script type="text/plain" data-service="google-analytics" data-category="statistics" async data-cmplz-src="https://www.googletagmanager.com/gtag/js?id=
331UA-168783537-1
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331"></script>
332<script>
333  
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333window.dataLayer = window.dataLayer || [];
334  function gtag(){dataLayer.push(arguments);}
335  gtag('js', new Date());
336
337  gtag('config', '
337UA-168783537-1
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337');
338</script>
338
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582				<h1 class="trail-title">Processus de médiation</h1>				<ul class="trail-items"><li class="trail-item trail-begin"><a class="trail-home" href="https://mediavet.net" title="Accueil"><span>Accueil</span></a></li><li class="trail-item"><span>Processus de médiation</span></li></ul>			</div>
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595<article id="post-76" class="post-76 page type-page status-publish hentry">
596
597	
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599		<h3><span style="color: #ff0000;">1. Saisine de l&rsquo;entité de médiation MEDIAVET</span></h3>
600<p>Le consommateur ayant un différend avec un professionnel peut saisir MEDIAVET :</p>
601<ul>
602<li><strong>soit par internet</strong> en complétant le <a href="https://mediavet.net/demande-de-mediation/">formulaire dédié à cet effet </a>mis à sa disposition sur le site internet, accompagné des documents étayant sa demande.(<a href="https://www.legifrance.gouv.fr/affichCodeArt
602icle.do?cidTexte=LEGITEXT000006069565&amp;idArticle=LEGIARTI000032808344&amp;dateTexte=&amp;categorieLien=cid" target="_blank" rel="noopener noreferrer">Art. R 614-1 9°</a>)</li>
603<li><strong>soit par courrier postal</strong> : MEDIAVET, 126, chemin de l&rsquo;abreuvoir &#8211; 38410 Saint Martin d&rsquo;Uriage, accompagné des documents étayant sa demande et en prenant soin d&rsquo;indiquer ses coordonnées complètes (nom, adresse, téléphone et mail le cas échéant) pour être contacté facilement.<br />
604<hr />
605</li>
606</ul>
607<div class="uk-margin">
608<h3><span style="color: #ff0000;">2. Réception de la réclamation</span></h3>
609<p>MEDIAVET <strong>accuse réception de la réclamation et désigne </strong>un médiateur de MEDIAVET afin de mener la médiation de la consommation, en veillant à ce que le médiateur désigné n&rsquo;ait aucun lien avec aucune des 2 parties (professionnel et particulier).</p>
610<hr />
611<h3><span style="color: #ff0000;">3. Examen de la recevabilité (article L612-2 du code de la consommation)</span></h3>
612</div>
613<div class="uk-margin">
614<p>Le médiateur dispose d’un <strong>délai de trois semaines</strong> à compter de la saisine pour vérifier la recevabilité de la réclamation au regard des conditions fixées à l’article <a href="https://www.legifrance.gouv.fr/affichCodeArticle.do?idArticle=LEGIARTI000032224802&amp;cidTexte=LEGITEXT000006069565&amp;dateTexte=20160701" target="_blank" rel="noopener noreferrer">L612-2 du code de la consommation</a> qui dispose qu’un litige ne peut pas être examiné lorsque :</p>
615<ul>
616<li>le consommateur ne justifie pas avoir tenté, au préalable, de résoudre son litige directement auprès du professionnel par une réclamation écrite selon les modalités prévues, le cas échéant, dans le contrat</li>
617<li>la demande est manifestement infondée ou abusive</li>
618<li>le litige a été précédemment examiné ou est en cours d&rsquo;examen par un autre médiateur ou par un tribunal</li>
619<li>le consommateur a introduit sa demande auprès du médiateur dans un délai supérieur à un an à compter de sa réclamation écrite auprès du professionnel</li>
620<li>le litige n&rsquo;entre pas dans le champ de compétence de l’entité de médiation de la consommation MEDIAVET.</li>
621</ul>
622<p><strong>A ce stade 2 possibilités</strong> :</p>
623<ul>
624<li>Si la réclamation n’est pas recevable : Seul le consommateur est informé par le médiateur, dans un délai de trois semaines à compter de la réception de son dossier, du rejet de sa demande de médiation.</li>
625<li>Si la réclamation est recevable : Le médiateur notifie la recevabilité de la réclamation auprès du consommateur et du professionnel, par voie électronique ou par courrier simple, en rappelant aux parties qu’elles peuvent à tout moment se retirer du processus. Il demande alors par mail ou courrier simple au professionnel d&rsquo;indiquer s&rsquo;il accepte d&rsquo;entrer en médiation en vue de résoudre le litige.</li>
626<li>2 hypothèses :
627<ul>
628<li>Si le professionnel accepte, la médiation débute.</li>
629<li>Si le professionnel refuse d&rsquo;entrer en médiation, le médiateur enregistre la réponse du professionnel et notifie officiellement la réponse au consommateur qui pourra alors engager, s&rsquo;il le souhaite, une procédure judiciaire.</li>
630</ul>
631</li>
632<li>L’issue de la médiation de la consommation doit alors intervenir dans un délai de 90 jours à compter de cette notification (<a href="https://www.legifrance.gouv.fr/affichCodeArticle.do?cidTexte=LEGITEXT000006069565&amp;idArticle=LEGIARTI000032808336" target="_blank" rel="noopener noreferrer">Article R 612-5 du code de la consommation</a>) Néanmoins, le médiateur peut prolonger ce délai, à tout moment, en cas de litige complexe. Il en avise immédiatement les parties.</li>
633</ul>
634</div>
635<p>Le déroulement du processus de médiation est prévu par les art. R 612-2 à R 612-5 du code de la consommation :</p>
636<ul>
637<li>Dès réception des documents sur lesquels est fondée la demande du consommateur, le médiateur de la consommation notifie sa saisine aux parties par courrier simple ou par voie électronique (art. R 612-2);</li>
638<li>Le médiateur communique, à la demande de l’une des parties, tout ou partie des pièces du dossier. Le médiateur peut recevoir les parties ensemble ou séparément. A défaut d’accord amiable entre elles, il leur propose une solution pour régler le litige (art. L 612-3).</li>
639<li>Le médiateur, en faisant connaître aux parties la solution qu’il propose, leur rappelle, par courrier simple ou par voie électronique :</li>
640</ul>
641<p style="padding-left: 60px;">1° Qu’elles sont libres d’accepter ou de refuser sa proposition de solution ;</p>
642<p style="padding-left: 60px;">2° Que la participation à la médiation n’exclut pas la possibilité d’un recours devant une juridiction ;</p>
643<p style="padding-left: 60px;">3° Que la solution peut être différente de la décision qui serait rendue par un juge.</p>
644<ul>
645<li>Le médiateur précise également quels sont les effets juridiques de l’acceptation de la proposition de solution et fixe un délai d’acceptation ou de refus de celle-ci. (art. L 612-4).</li>
646<li>L’issue de la médiation intervient, au plus tard, dans un délai de quatre-vingt-dix jours à compter de la date de la notification mentionnée à l’article <a href="https://www.legifrance.gouv.fr/affichCodeArt
646icle.do?cidTexte=LEGITEXT000006069565&amp;idArticle=LEGIARTI000032808330&amp;dateTexte=&amp;categorieLien=cid">R. 612-2</a>. Le médiateur peut prolonger ce délai, à tout moment, en cas de litige complexe. Il en avise immédiatement les parties (art. L 612-5).<br />
647<hr />
648</li>
649</ul>
650<h3><span style="color: #ff0000;">4. Déroulement de la médiation</span></h3>
651<p>Les parties ont la faculté, à leur charge, de se faire représenter par un avocat ou de se faire assister par toute personne de leur choix à tous les stades de la médiation.</p>
652<p>Chaque partie peut également solliciter l&rsquo;avis d&rsquo;un expert, dont les frais sont à sa charge. En cas de demande conjointe d&rsquo;expertise, les frais sont partagés entre les parties. (Art.<a href="https://www.legifrance.gouv.fr/affichCodeArticle.do?idArticle=LEGIARTI000032808328&amp;cidTexte=LEGITEXT000006069565&amp;dateTexte=20160701" target="_blank" rel="noopener noreferrer">R 612-1 du code de la consommation)</a></p>
653<p>Le médiateur s’engage à écouter les parties, prendre connaissance des arguments des parties et/ou les recevoir ensemble ou séparément pour les aider à rechercher un accord.</p>
654<p>A défaut d’accord, il fait connaître aux parties sa proposition de solution en leur rappelant, par courrier simple ou par voie électronique : (<a href="https://www.legifrance.gouv.fr/affichCodeArticle.do?idArticle=LEGIARTI000032808334&amp;cidTexte=LEGITEXT000006069565&amp;dateTexte=20160701" target="_blank" rel="noopener noreferrer">Art. R 612-4 du code de la consommation</a> )</p>
655<ul>
656<li>qu&rsquo;elles sont libres d&rsquo;accepter ou de refuser sa proposition de solution</li>
657<li>que la participation à la médiation n&rsquo;exclut pas la possibilité d&rsquo;un recours devant une juridiction</li>
658<li>que la solution peut être différente de la décision qui serait rendue par un juge.</li>
659</ul>
660<p>La proposition rendue par le médiateur est confidentielle.</p>
661<p>Le médiateur précise également quels sont les effets juridiques de l’acceptation de la proposition de solution, laquelle vaudra accord et obligera les parties à l’exécuter, et fixe un délai de 15 jours pour accepter ou refuser celle-ci.</p>
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