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1<script type="application/ld+json">{ 2 "@context": "https://schema.org/", 3 "@type": "FAQPage", 4 "mainEntity": [{ 5 "@type": "Question", 6 "name": "What is timetoreply?", 7 "acceptedAnswer": { 8 "@type": "Answer", 9 "text": "timetoreply is an email analytics & relationship intelligence platform for B2B customer-facing teams. It measures email response times across every mailbox and uses an AI layer called Smart Data to read conversation signals â sentiment, urgency, and intent â so teams can see which customer conversations need attention. It works inside Outlook and Google Workspace without changing how the team already emails." 10 } 11 },{ 12 "@type": "Question", 13 "name": "How does timetoreply measure email response times?", 14 "acceptedAnswer": { 15 "@type": "Answer", 16 "text": "timetoreply connects to your team's mailboxes and measures first-reply, average, and median response times by team, mailbox, and individual, updated in real time. It tracks performance against the SLA targets you set and alerts your team when a conversation is approaching or missing its target. On connection, timetoreply backfills 14 days of history, so you see real response-time data from day one." 17 } 18 19},{ 20"@type": "Question", 21"name": "What is Smart Data in timetoreply?", 22"acceptedAnswer": { 23"@type": "Answer", 24"text": "Smart Data is timetoreplyâs Relationship Intelligence AI layer that reads & analyzes whatâs happening inside email conversations, not just how fast they're answered. It identifies customer sentiment, flags where urgency is concentrated, and categorises requests by intent â surfacing the conversations where frustration, delays, or unanswered questions are already showing. Smart Data runs on top of timetoreply's email analytics and inside the same Outlook and Google Workspace workflows." 25} 26 27},{ 28"@type": "Question", 29"name": "Does timetoreply change my team's email workflow?", 30"acceptedAnswer": { 31"@type": "Answer", 32"text": "No. timetoreply works inside the Outlook and Google Workspace inboxes your team already uses â there is no new tool to log into and no change to how people send or manage email. Timers, SLA alerts, and prioritised conversations appear in the inbox itself, while managers get a separate dashboard view across every team and shared mailbox." 33} 34 35},{ 36"@type": "Question", 37"name": "How is timetoreply different from a helpdesk or ticketing system like Zendesk or Freshdesk?", 38"acceptedAnswer": { 39"@type": "Answer", 40"text": "timetoreply is an email analytics & relationship intelligence platform, not a ticketing system. Helpdesks route and resolve support tickets; timetoreply measures and analyses the email your team already sends from Outlook and Google Workspace, without converting conversations into tickets or changing the workflow. It's built for B2B teams who manage client relationships through shared, and individual inboxes rather than support queues." 41} 42 43},{ 44"@type": "Question", 45"name": "Can timetoreply identify customer sentiment and urgency from email?", 46"acceptedAnswer": { 47"@type": "Answer", 48"text": "Yes. timetoreply's Smart Data layer reads & analyzes sentiment, urgency, and intent directly from email conversations and surfaces the threads that need attention. This lets managers see where pressure is building across teams and mailboxes â for example, accounts waiting too long for a reply, or threads where frustration is already showing in the customer's language." 49} 50 51},{ 52"@type": "Question", 53"name": "Can timetoreply monitor shared and team mailboxes?", 54"acceptedAnswer": { 55"@type": "Answer", 56"text": "Yes. timetoreply gives managers one dashboard across every team member, team, and shared mailbox, so client relationships managed through shared inboxes stay visible in one place. You can track response times and at-risk conversations by individual, team, or mailbox, and build custom reports for the metrics that matter." 57} 58 59},{ 60"@type": "Question", 61"name": "How long does timetoreply take to set up?",
62"acceptedAnswer": { 63"@type": "Answer", 64"text": "timetoreply is live in minutes, not weeks. You connect your mailboxes, set your SLA targets, and timetoreply backfills 14 days of historical data instantly â so you're looking at your real response times, SLA risk, and at-risk conversations from day one rather than a blank dashboard." 65} 66 67},{ 68"@type": "Question", 69"name": "Who is timetoreply built for?", 70"acceptedAnswer": { 71"@type": "Answer", 72"text": "timetoreply is built for B2B teams where email drives revenue â teams that manage client accounts (not support tickets), use email as the primary client channel, and run relationships through shared and individual inboxes. It's used by teams in logistics, corporate travel, insurance, legal, and professional services where service quality directly affects retention and reputation." 73} 74 75},{ 76"@type": "Question", 77"name": "Is timetoreply secure and compliant?", 78"acceptedAnswer": { 79"@type": "Answer", 80"text": "Yes. timetoreply meets enterprise security and compliance standards, including SOC 2 and ISO 27001. It connects to your existing Outlook or Google Workspace mailboxes through secure, permission-based access and analyses email to produce response-time and Smart Data analytics. " 81} 82 83},{ 84"@type": "Question", 85"name": "How can I tell which client relationships are at risk?", 86"acceptedAnswer": { 87"@type": "Answer", 88"text": "You can spot at-risk client relationships by watching the signals already present in your email: long wait times, negative sentiment, repeated follow-ups, changes in tone and language and unanswered questions. timetoreply's Smart Data surfaces these signals across every mailbox so managers can see which accounts need attention now â rather than discovering a problem only when a client escalates." 89} 90 91 92 }] 93 }</script>
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950 <header><div class="grid-container full-width"><div clas="valign-center"><div class="grid-15 tablet-grid-33 mobile-grid-40"> <a href="https://timetoreply.com" title="timetoreply" class="logo"><noscript><img src="https://timetoreply.com/wp-content/themes/timetoreply/images/timetoreply-logo.svg" alt="timetoreply" /></noscript><img class="lazyload" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%20210%20140%22%3E%3C/svg%3E' data-src="https://timetoreply.com/wp-content/themes/timetoreply/images/timetoreply-logo.svg" alt="timetoreply" /></a></div><div class="grid-50 hide-on-tablet hide-on-mobile primary-nav-container"><ul id="primary-navigation"><li id="menu-item-250898" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-250898"><a href="https://timetoreply.com/features/">Features</a></li><li id="menu-item-252935" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-252935"><a href="https://timetoreply.com/pricing/">Pricing</a></li><li id="menu-item-173" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-173"><a href="#">Platforms</a><ul class="sub-menu"><li id="menu-item-175" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-175"><a href="https://timetoreply.com/email-analytics-for-outlook-and-o365/">Outlook</a></li><li id="menu-item-483" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-483"><a href="https://timetoreply.com/email-analytics-for-gmail/">Gmail</a></li></ul></li><li id="menu-item-246398" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-246398"><a href="#">Who’s it for</a><ul class="sub-menu"><li id="menu-item-182" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-182"><a href="https://timetoreply.com/email-analytics-for-insurance-companies/">Insurance</a></li><li id="menu-item-246397" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-246397"><a href="https://timetoreply.com/email-analytics-for-mid-market-large-corporate-travel-companies/">Corporate Travel</a></li><li id="menu-item-246411" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-246411"><a href="https://timetoreply.com/email-analytics-for-large-property-management-companies/">Property Management</a></li><li id="menu-item-246410" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-246410"><a href="https://timetoreply.com/email-analytics-for-leading-professional-services-companies/">Professional Services</a></li><li id="menu-item-246408" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-246408"><a href="https://timetoreply.com/email-analytics-for-leading-legal-services-companies/">Legal Services</a></li><li id="menu-item-250678" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-250678"><a href="https://timetoreply.com/logistics-outbound/">Logistics</a></li><li id="menu-item-246407" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-246407"><a href="https://timetoreply.com/email-analytics-for-manufacturing-companies/">Manufacturing</a></li></ul></li><li id="menu-item-187" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-187"><a href="#">Resources</a><ul class="sub-menu"><li id="menu-item-188" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-188"><a href="https://timetoreply.com/case-studies/">Case Studies</a></li><li id="menu-item-189" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-189"><a href="https://timetoreply.com/guides/">Guides</a></li><li id="menu-item-250860" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-250860"><a href="https://timetoreply.com/blog/">Blog</a></li><li id="menu-item-176" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-176"><a href="https://timetoreply.com/integrations/">Integrations</a></li><li id="menu-item-192" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-192"><a href="https://timetoreply.com/quick-email-responses-faq/">FAQs</a></li><li id="menu-item-250282" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-250282"><a href="https://timetoreply.com/security/">Trust Center</a></li><li id="menu-item-190" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-190"><a href="https://help.timetoreply.com/">Help Centre</a></li></ul></li><li id="menu-item-251936" class="hide-on-desktop hide-on-tablet cta menu-item menu-item-type-custom menu-item-object-custom menu-item-251936"><a href="https://timetoreply.com/book-demo/">
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1037 <div class="ttr-lp ttr-home-page"><section class="hero"><canvas id="heroCanvas"></canvas><div class="container hero-wrap"><div class="hero-grid"><div class="hero-copy"> <span class="pre-title">EMAIL ANALYTICS + RELATIONSHIP INTELLIGENCE</span><h1>Email analytics that show which customer relationships are <span class="u">at risk</span></h1><p class="desc">B2B customer-facing teams & managers can now see which conversations need attention and how every inbox is performing; spot service issues, falls in response times and SLA adherence early, without changing the Outlook and Google Workspace workflows your team already uses.</p><div class="cta-container"> <a class="cta large" href="https://timetoreply.com/book-demo/">Book a demo</a> <span class="wistia_embed wistia_async_lnog249q0e popover=true popoverContent=html" 1038 style="display:inline-block;"> <a class="cta large secondary" href="#">60-second tour</a></span></div><div class="hero-trust"> <span class="t"><svg width="21" height="21" viewBox="0 0 24 24" fill="none"> <path d="M12 2l8 3v6c0 5-3.4 8.5-8 11-4.6-2.5-8-6-8-11V5l8-3z" stroke="#0bcd7d" stroke-width="1.7" stroke-linejoin="round" /> <path d="M8.5 12l2.3 2.3L15.5 9.6" stroke="#0bcd7d" stroke-width="1.7" stroke-linecap="round" stroke-linejoin="round" /> </svg> SOC 2 Type II</span> <span class="t"><svg width="21" height="21" viewBox="0 0 24 24" fill="none"> <path d="M12 2l8 3v6c0 5-3.4 8.5-8 11-4.6-2.5-8-6-8-11V5l8-3z" stroke="#0bcd7d" stroke-width="1.7" stroke-linejoin="round" /> </svg> ISO 27001</span> <span class="t"><svg width="21" height="21" viewBox="0 0 24 24" fill="none"> <rect x="3" y="6" width="18" height="12" rx="2" stroke="#0bcd7d" stroke-width="1.7" /> <path d="M3 8l9 5 9-5" stroke="#0bcd7d" stroke-width="1.7" /> </svg> Works in Outlook & Google Workspace</span></div></div><div class="hero-visual"><div class="gfx-card"><div class="tfx"><div class="stage g1"><div class="g1-grid"><div class="g1-row g1-head"> <span>Subject</span><span class="h-from">From</span><span class="h-status">Status</span><span>First reply</span><span>Needs response</span><span>Category</span></div><div class="g1-row"> <span class="g1-c-sub">Re: Q3 renewal paperwork</span><span class="g1-from">[email protected]</span><span class="g1-status"><span class="pill done">Replied</span></span><span class="frt">8m</span><span class="dash">â</span><span class="dash">â</span></div><div class="g1-row"> <span class="g1-c-sub">Invoice #44120 query</span><span class="g1-from">a.okoro@brightpath</span><span class="g1-status"><span class="pill done">Replied</span></span><span class="frt">21m</span><span class="dash">â</span><span class="dash">â</span></div><div class="g1-row"> <span class="g1-c-sub">Shipment ETA confirmation</span><span class="g1-from">[email protected]</span><span class="g1-status"><span class="pill pend">Pending</span></span><span class="frt">1h 12m</span><span class="dash">â</span><span class="dash">â</span></div><div class="g1-row g1-new"> <span class="scan"></span> <span class="g1-c-sub">Urgent: account not working</span><span class="g1-from">[email protected]</span> <span class="g1-status"><span class="pill open">Open</span></span><span class="frt over">4h 02m</span> <span><span class="tri"><svg width="16" height="15" viewBox="0 0 16 15" fill="none"> <path d="M8 1.2l6.6 11.4H1.4L8 1.2z" fill="#e14d3a" /> <rect x="7.2" y="5.3" width="1.6" height="4" rx=".8" fill="#fff" /> <circle cx="8" cy="10.6" r=".95" fill="#fff" /> </svg>Needs response</span></span> <span><span class="cat-badge">Support</span></span></div></div> <svg class="g1-cursor" viewBox="0 0 22 28" fill="none"> <path d="M2 2l16.5 9.8-7 1.4 3.9 8.2-3 1.4-3.9-8.2L2 21V2z" fill="#001b38" stroke="#fff" stroke-width="1.4" stroke-linejoin="round" /> </svg><div class="g1-drawer"><div class="dr-h"><span>Conversation</span><span class="x">â</span></div><div class="dr-who">Shannon â Vertex TG <span>· support@</span></div><div class="banner"> <svg width="15" height="14" viewBox="0 0 16 15" fill="none"> <path d="M8 1.2l6.6 11.4H1.4L8 1.2z" fill="#731c10" /> <rect x="7.2" y="5.3" width="1.6" height="4" rx=".8" fill="#f5a496" /> <circle cx="8" cy="10.6" r=".95" fill="#f5a496" /> </svg> Triggered alert <span class="t">4h overdue</span></div><div class="capsule"><span class="dot"></span>Needs response</div><div class="dr-line"><b>Shannon</b> is requesting assistance because their account login keeps failing before a client demo this afternoon.</div><div class="dr-outcome"><svg width="13" height="13" viewBox="0 0 24 24" fill="none"> <path d="M5 12.5l4.2 4.2L19 6.5" stroke="#0b6b4a" stroke-width="3" stroke-linecap="round" stroke-linejoin="round" /> </svg>Issue detected & prioritized</div></div></div></div><div class="tfx-cap">Live view · a new email is read, flagged & prioritised the moment it lands</div></div></div></div></div></section><div class="proofbar"><div class="container wide"><p class="k">Trusted by <b>1,000+</b> B2B customer-facing teams</p><div class="logos"> <noscript><img src="images/logos/atpi.png" onerror="this.onerror=null;this.src='https://timetoreply.com/wp-content/uploads/2023/03/atpi-ltd-logo-vector.png'" alt="ATPI"></noscript><img class="lazyload" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%20210%20140%22%3E%3C/svg%3E' data-src="images/logos/atpi.png" onerror="this.onerror=null;this.src='https://timetoreply.com/wp-content/uploads/2023/03/atpi-ltd-logo-vector.png'" alt="ATPI"> <noscript><img src="images/logos/petronas.png" onerror="this.onerror=null;this.src='https://timetoreply.com/wp-content/uploads/2023/03/Unknown.png'" alt="Petronas"></noscript><img class="lazyload" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%20210%20140%22%3E%3C/svg%3E' data-src="images/logos/petronas.png" onerror="this.onerror=null;this.src='https://timetoreply.com/wp-content/uploads/2023/03/Unknown.png'" alt="Petronas"> <noscript><img 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1038<img src="images/logos/munters.png" onerror="this.onerror=null;this.src='https://timetoreply.com/wp-content/uploads/2025/03/munters.png'" alt="Munters"></noscript><img class="lazyload" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%20210%20140%22%3E%3C/svg%3E' data-src="images/logos/munters.png" onerror="this.onerror=null;this.src='https://timetoreply.com/wp-content/uploads/2025/03/munters.png'" alt="Munters"></div></div></div><section class="section"><div class="container center"> <span class="pre-title">The problem</span><h2>The warning signs were in your team’s inboxes the whole time</h2><p class="lead maxw720 mt20">When email carries your customer relationships, small issues hide in plain sight, until they don't.</p></div><div class="container"><div class="prob-split"><div class="prob-center"><div class="gfx-card"><div class="tfx"><div class="stage gmirror"><div class="g2-left"><div class="feed"><div class="feed-h">Live inbox volume · 1,284 today</div><div class="msg live"><span class="av"></span><span class="bars"><i></i><i></i></span></div><div class="msg live"><span class="av" style="background:#ffe0d8"></span><span class="bars"><i></i><i></i></span></div><div class="msg live"><span class="av" style="background:#d8f3ec"></span><span class="bars"><i></i><i></i></span></div><div class="msg live"><span class="av" style="background:#ffe9d2"></span><span class="bars"><i></i><i></i></span></div><div class="msg live"><span class="av"></span><span class="bars"><i></i><i></i></span></div><div class="msg live"><span class="av" style="background:#d8f3ec"></span><span class="bars"><i></i><i></i></span></div></div><div class="smart"><div class="smart-h"><span class="crumb">Filters âº</span> Smart</div><div class="fgroup"><span>Smart category</span><div class="fopt a1"><span class="cbx"><svg width="11" height="9" viewBox="0 0 12 10"> <path d="M1 5l3.2 3.4L11 1.2" stroke="#fff" stroke-width="2" fill="none" stroke-linecap="round" stroke-linejoin="round" /> </svg></span> Support · Billing</div></div><div class="fgroup"><span>Contact intent</span><div class="fopt a2"><span class="cbx"><svg width="11" height="9" viewBox="0 0 12 10"> <path d="M1 5l3.2 3.4L11 1.2" stroke="#fff" stroke-width="2" fill="none" stroke-linecap="round" stroke-linejoin="round" /> </svg></span> Cancellation · Escalation</div></div><div class="fgroup"><span>Urgency</span><div class="fopt a3"><span class="cbx"><svg width="11" height="9" viewBox="0 0 12 10"> <path d="M1 5l3.2 3.4L11 1.2" stroke="#fff" stroke-width="2" fill="none" stroke-linecap="round" stroke-linejoin="round" /> </svg></span> Immediate crisis · Urgent</div></div></div></div><div class="g2-right"><div class="pcard p1"><div class="ic" style="background:rgba(252,168,103,.16);color:#b5631f"><svg width="15" height="15" viewBox="0 0 24 24" fill="none"> <rect x="4" y="5" width="16" height="11" rx="2" stroke="currentColor" stroke-width="1.8" /> <path d="M7 9h7M7 12h4" stroke="currentColor" stroke-width="1.8" stroke-linecap="round" /> </svg></div><h4>Billing dispute</h4><p>Category: Support · Billing</p></div><div class="pcard p2"><div class="ic" style="background:rgba(225,77,58,.12);color:#e14d3a"><svg width="15" height="15" viewBox="0 0 24 24" fill="none"> <path d="M12 3v10M12 17v.5" stroke="currentColor" stroke-width="2" stroke-linecap="round" /> <circle cx="12" cy="12" r="9" stroke="currentColor" stroke-width="1.6" /> </svg></div><h4>Cancellation request</h4><p>Intent: at-risk account</p></div><div class="pcard p3"><div class="ic" style="background:rgba(32,201,166,.14);color:#0c8a72"><svg width="15" height="15" viewBox="0 0 24 24" fill="none"> <path d="M5 19l7-14 7 14" stroke="currentColor" stroke-width="1.8" stroke-linejoin="round" /> <path d="M9 15h6" stroke="currentColor" stroke-width="1.8" /> </svg></div><h4>Escalation to manager</h4><p>Intent: leadership needed</p></div><div class="pcard p4"><div class="ic" style="background:rgba(225,77,58,.12);color:#e14d3a"><svg width="15" height="15" viewBox="0 0 24 24" fill="none"> <path d="M12 2l9 19H3L12 2z" stroke="currentColor" stroke-width="1.8" stroke-linejoin="round" /> <path d="M12 9v4" stroke="currentColor" stroke-width="2" stroke-linecap="round" /> </svg></div><h4>Immediate crisis</h4><p>Urgency: respond now</p></div></div></div></div><div class="tfx-cap">Smart Filters surface the conversations that matter</div></div></div><div class="pts"><div class="card"><div class="ttr-icon"><svg viewBox="0 0 24 24" fill="none"> <circle cx="12" cy="12" r="8" stroke="#001b38" stroke-width="1.8" /> <path d="M12 7.5v5l3.3 2" stroke="#001b38" stroke-width="1.8" stroke-linecap="round" /> </svg></div><h3>Accounts waiting too long</h3><p>Your top customer relationships are scattered across dozens of inboxes. It's hard to know which ones have been waiting too long for a reply.</p></div><div class="card"><div class="ttr-icon"><svg viewBox="0 0 24 24" fill="none"> <path d="M5 5h14v10H8l-3 3V5z" stroke="#001b38" stroke-width="1.8" stroke-linejoin="round" /> <path d="M9.5 9c.5-1.1 2.8-1.1 3.1.3.3 1.3-1.5 1.3-1.5 2.4" stroke="#001b38" stroke-width="1.5" stroke-linecap="round" /> <circle cx="11" cy="13.4" r=".9" fill="#001b38" /> </svg></div><h3>Frustration building quietly</h3><p>Customer frustration builds quietly in the inbox, often long before it reaches the people who can resolve it.</p></div><div class="card"><div class="ttr-icon"><svg viewBox="0 0 24 24" fill="none"> <rect x="4" y="5" width="16" height="10" rx="1.5" stroke="#001b38" stroke-width="1.8" /> <path d="M7 9h10M7 12h6" stroke="#001b38" stroke-width="1.8" stroke-linecap="round" /> </svg></div><h3>Replies that aren't answers</h3><p>An email thread looks handled because someone replied. The customer's actual question is still sitting there.</p></div><div class="card"><div class="ttr-icon"><svg viewBox="0 0 24 24" fill="none"> <path d="M6 19V10M12 19V5M18 19v-6" stroke="#001b38" stroke-width="1.9" stroke-linecap="round" /> </svg></div><h3>Uneven workload</h3><p>Some people are buried while others have capacity, leaving managers to prioritise on instinct instead of data.</p></div></div></div></div></section><section class="section bg-cream" id="how"><div class="container center"> <span class="pre-title">How it works</span><h2>Response times tell part of the story.<br>Smart Data reads the rest.</h2><p class="lead maxw720 mt20">Smart Data is timetoreply’s Relationship Intelligence AI layer. It reads & analyzes what’s happening inside conversations â not just how fast they’re answered.</p></div><div class="container hiw-graphic"><div class="gfx-card"><div class="tfx"><div class="stage b3"><div class="b3-card"> <span class="clbl">Email Analytics</span><div class="b3-mk"><span class="ic metric">
1038<svg width="11" height="11" viewBox="0 0 24 24" fill="none"> <path d="M5 20V11M12 20V5M19 20v-6" stroke="#001b38" stroke-width="2.2" stroke-linecap="round" /> </svg></span> Response time</div><div class="b3-mk"><span class="ic metric"><svg width="11" height="11" viewBox="0 0 24 24" fill="none"> <path d="M5 20V11M12 20V5M19 20v-6" stroke="#001b38" stroke-width="2.2" stroke-linecap="round" /> </svg></span> Response rate</div><div class="b3-mk"><span class="ic metric"><svg width="11" height="11" viewBox="0 0 24 24" fill="none"> <path d="M5 20V11M12 20V5M19 20v-6" stroke="#001b38" stroke-width="2.2" stroke-linecap="round" /> </svg></span> Time to close</div><div class="b3-mk"><span class="ic metric"><svg width="11" height="11" viewBox="0 0 24 24" fill="none"> <path d="M5 20V11M12 20V5M19 20v-6" stroke="#001b38" stroke-width="2.2" stroke-linecap="round" /> </svg></span> Email volume</div></div><div class="b3-op">+</div><div class="b3-card b3-smart"> <span class="clbl">+ Smart data</span><div class="b3-mk"><span class="ic tick"><svg width="11" height="9" viewBox="0 0 12 10"> <path d="M1 5l3.2 3.4L11 1.2" stroke="#0c8a72" stroke-width="2.4" fill="none" stroke-linecap="round" stroke-linejoin="round" /> </svg></span> Sentiment</div><div class="b3-mk"><span class="ic tick"><svg width="11" height="9" viewBox="0 0 12 10"> <path d="M1 5l3.2 3.4L11 1.2" stroke="#0c8a72" stroke-width="2.4" fill="none" stroke-linecap="round" stroke-linejoin="round" /> </svg></span> Intent</div><div class="b3-mk"><span class="ic tick"><svg width="11" height="9" viewBox="0 0 12 10"> <path d="M1 5l3.2 3.4L11 1.2" stroke="#0c8a72" stroke-width="2.4" fill="none" stroke-linecap="round" stroke-linejoin="round" /> </svg></span> Urgency</div><div class="b3-mk"><span class="ic tick"><svg width="11" height="9" viewBox="0 0 12 10"> <path d="M1 5l3.2 3.4L11 1.2" stroke="#0c8a72" stroke-width="2.4" fill="none" stroke-linecap="round" stroke-linejoin="round" /> </svg></span> Category</div></div><div class="b3-op">=</div><div class="b3-card b3-out"> <span class="clbl">Clear outcome</span><div class="b3-row" style="visibility:hidden"></div><div class="b3-row short" style="visibility:hidden"></div><div class="b3-green"><svg width="13" height="13" viewBox="0 0 24 24" fill="none"> <path d="M5 12.5l4.2 4.2L19 6.5" stroke="#001b38" stroke-width="3" stroke-linecap="round" stroke-linejoin="round" /> </svg> Issue detected & prioritized</div><div class="veil">awaitingâ¦</div><div class="b3-chips"> <span class="b3-chip k1"><span style="color:#0c8a72;font-weight:700">â</span> + Customer retention</span> <span class="b3-chip k2"><svg width="12" height="12" viewBox="0 0 24 24" fill="none"> <path d="M12 2l8 3v6c0 5-3.4 8.5-8 11-4.6-2.5-8-6-8-11V5l8-3z" stroke="#0c8a72" stroke-width="1.8" stroke-linejoin="round" /> </svg> SLA breaches avoided</span></div></div></div></div><div class="tfx-cap">Email Analytics + Smart Data = Relationship Intelligence</div></div></div><div class="container mt50"><div class="cols2"><div class="panel team"> <span class="tag">For your team</span><ul class="flist"><li><svg width="22" height="22" viewBox="0 0 24 24" fill="none"> <circle cx="12" cy="12" r="11" fill="#c8f4e2" /> <path d="M7.5 12.2l3 3 6-6.4" stroke="#0bcd7d" stroke-width="1.9" stroke-linecap="round" stroke-linejoin="round" /> </svg> Auto-prioritised conversations that need attention first</li><li><svg width="22" height="22" viewBox="0 0 24 24" fill="none"> <circle cx="12" cy="12" r="11" fill="#c8f4e2" /> <path d="M7.5 12.2l3 3 6-6.4" stroke="#0bcd7d" stroke-width="1.9" stroke-linecap="round" stroke-linejoin="round" /> </svg> Countdown timers and SLA alerts inside Outlook and Google Workspace</li><li><svg width="22" height="22" viewBox="0 0 24 24" fill="none"> <circle cx="12" cy="12" r="11" fill="#c8f4e2" /> <path d="M7.5 12.2l3 3 6-6.4" stroke="#0bcd7d" stroke-width="1.9" stroke-linecap="round" stroke-linejoin="round" /> </svg> No new tool. No new workflow. Nothing extra to log into.</li></ul></div><div class="panel you"> <span class="tag">For you</span><ul class="flist"><li><svg width="22" height="22" viewBox="0 0 24 24" fill="none"> <circle cx="12" cy="12" r="11" fill="rgba(62,222,156,.16)" /> <path d="M7.5 12.2l3 3 6-6.4" stroke="#3ede9c" stroke-width="1.9" stroke-linecap="round" stroke-linejoin="round" /> </svg> One dashboard across every team and shared mailbox</li><li><svg width="22" height="22" viewBox="0 0 24 24" fill="none"> <circle cx="12" cy="12" r="11" fill="rgba(62,222,156,.16)" /> <path d="M7.5 12.2l3 3 6-6.4" stroke="#3ede9c" stroke-width="1.9" stroke-linecap="round" stroke-linejoin="round" /> </svg> Urgency signals that show where pressure is building</li><li><svg width="22" height="22" viewBox="0 0 24 24" fill="none"> <circle cx="12" cy="12" r="11" fill="rgba(62,222,156,.16)" /> <path d="M7.5 12.2l3 3 6-6.4" stroke="#3ede9c" stroke-width="1.9" stroke-linecap="round" stroke-linejoin="round" /> </svg> Customer sentiment, identified directly from email conversations</li><li><svg width="22" height="22" viewBox="0 0 24 24" fill="none"> <circle cx="12" cy="12" r="11" fill="rgba(62,222,156,.16)" /> <path d="M7.5 12.2l3 3 6-6.4" stroke="#3ede9c" stroke-width="1.9" stroke-linecap="round" stroke-linejoin="round" /> </svg> Automatically categorised customer requests and intents</li></ul></div></div><div class="flow"><div class="flow-step"><div class="fnum">1</div><div class="flabel">Connect inboxes</div></div><div class="flow-conn"></div><div class="flow-step"><div class="fnum">2</div><div class="flabel">Set SLA targets</div></div><div class="flow-conn"></div><div class="flow-step"><div class="fnum">3</div><div class="flabel">See what you've been missing â including which customers are happy and which ones are not</div></div></div><div class="flow-live">Live in minutes, not weeks</div></div></section><section class="section" id="see"><div class="container center"> <span class="pre-title">What you'll see</span><h2>See it on your team's inboxes instantly</h2><p class="lead maxw720 mt20">Connect your mailboxes in minutes and get a live dashboard with 14 days of historical data, so teams have visibility into response times, SLA risk and conversations from day one.</p></div><div class="container mt40"><div class="shots"><div class="shot"><div class="bar"><span></span><span></span><span></span></div> <noscript><img src="images/screens/dashboard.gif" onerror="this.onerror=null;this.src='https://timetoreply.com/wp-content/uploads/2025/01/8-v2.gif'" alt="timetoreply live management dashboard" loading="lazy"></noscript><img class="lazyload" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%20210%20140%22%3E%3C/svg%3E' data-src="images/screens/dashboard.gif" onerror="this.onerror=null;this.src='https://timetoreply.com/wp-content/uploads/2025/01/8-v2.gif'" alt="timetoreply live management dashboard" loading="lazy"><div class="cap">Live management dashboard</div></div><div class="shot"><div class="bar"><span></span><span></span><span></span></div> <noscript><img src="images/screens/at-risk-conversation.gif" onerror="this.onerror=null;this.src='https://timetoreply.com/wp-content/uploads/2025/01/6-v2-2.gif'" alt="email sentiment analysis on an at-risk customer conversation" loading="lazy"></noscript><img class="lazyload" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%20210%20140%22%3E%3C/svg%3E' data-src="images/screens/at-risk-conversation.gif" onerror="this.onerror=null;this.src='https://timetoreply.com/wp-content/uploads/2025/01/6-v2-2.gif'" alt="email sentiment analysis on an at-risk customer conversation" loading="lazy"><div class="cap">At-risk conversation, with sentiment & urgency</div></div><div class="shot"><div class="bar"><span></span><span></span><span></span></div> <noscript><img src="images/screens/sla-alert.gif" onerror="this.onerror=null;this.src='https://timetoreply.com/wp-content/uploads/2025/01/5-v2.gif'" alt="timetoreply in-inbox SLA alert and countdown timer in Outlook" loading="lazy"></noscript><img class="lazyload" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%20210%20140%22%3E%3C/svg%3E' data-src="images/screens/sla-alert.gif" onerror="this.onerror=null;this.src='https://timetoreply.com/wp-content/uploads/2025/01/5-v2.gif'" alt="timetoreply in-inbox SLA alert and countdown timer in Outlook" loading="lazy"><div class="cap">In-inbox SLA alert & countdown timer</div></div></div><div class="statband"><div class="stat"><div class="n">50,000+</div><div class="l">mailboxes monitored through timetoreply</div><div class="src">Reported by timetoreply data</div></div><div class="stat"><div class="n">62% â 86%</div><div class="l">Ontellus lifted email responsiveness within an 8-hour business day</div><div class="src">Reported by Ontellus · case study</div></div><div class="stat"><div class="n">7h â 2h</div><div class="l">Telarus cut response times in key partner-support groups</div><div class="src">Reported by Telarus · case study</div></div></div></div></section><section class="section bg-cream" id="fit"><div class="container fit-wrap"><div> <span class="pre-title">Who it's for</span><h2>
1038Built for B2B teams where email drives revenue</h2><p class="lead mt20">You'll get the most value from timetoreply if:</p></div><ul class="checklist"><li><span class="ck"><svg width="14" height="14" viewBox="0 0 24 24" fill="none"> <path d="M5 12.5l4.2 4.2L19 6.5" stroke="#001b38" stroke-width="2.6" stroke-linecap="round" stroke-linejoin="round" /> </svg></span> Teams manage B2B accounts, not support tickets</li><li><span class="ck"><svg width="14" height="14" viewBox="0 0 24 24" fill="none"> <path d="M5 12.5l4.2 4.2L19 6.5" stroke="#001b38" stroke-width="2.6" stroke-linecap="round" stroke-linejoin="round" /> </svg></span> Email is the primary client communication channel</li><li><span class="ck"><svg width="14" height="14" viewBox="0 0 24 24" fill="none"> <path d="M5 12.5l4.2 4.2L19 6.5" stroke="#001b38" stroke-width="2.6" stroke-linecap="round" stroke-linejoin="round" /> </svg></span> Client relationships are managed through shared inboxes</li><li><span class="ck"><svg width="14" height="14" viewBox="0 0 24 24" fill="none"> <path d="M5 12.5l4.2 4.2L19 6.5" stroke="#001b38" stroke-width="2.6" stroke-linecap="round" stroke-linejoin="round" /> </svg></span> Managers need visible performance data across teams and mailboxes</li><li><span class="ck"><svg width="14" height="14" viewBox="0 0 24 24" fill="none"> <path d="M5 12.5l4.2 4.2L19 6.5" stroke="#001b38" stroke-width="2.6" stroke-linecap="round" stroke-linejoin="round" /> </svg></span> Service quality directly impacts retention and reputation</li></ul></div><div class="container center mt30"></div></section><section class="section bg-navy"><div class="container coi"> <span class="pre-title">The cost of inaction</span><h2>What's the cost of doing nothing?</h2><p>By the time a client issue becomes an escalation, you're already in damage control. Slow replies, rising frustration and unanswered questions were there all along. The warning signs were sitting in the inbox. You just couldn't see them.</p></div></section><section class="section" id="demo"><div class="container"><div class="finalcta on-dark"> <span class="pre-title">Get started</span><h2>See your team’s at-risk customer conversations instantly</h2><p class="lead">Connect your inboxes, get two weeks of backfilled data instantly, and see which customer relationships need attention â before they tell you themselves.</p><div class="rr"> <span><svg width="20" height="20" viewBox="0 0 24 24" fill="none"> <path d="M5 12.5l4 4L19 7" stroke="#3ede9c" stroke-width="2.2" stroke-linecap="round" stroke-linejoin="round" /> </svg> 14 days of data backfilled instantly</span> <span><svg width="20" height="20" viewBox="0 0 24 24" fill="none"> <path d="M5 12.5l4 4L19 7" stroke="#3ede9c" stroke-width="2.2" stroke-linecap="round" stroke-linejoin="round" /> </svg> No change to your Outlook / Google Workspace workflow</span> <span><svg width="20" height="20" viewBox="0 0 24 24" fill="none"> <path d="M5 12.5l4 4L19 7" stroke="#3ede9c" stroke-width="2.2" stroke-linecap="round" stroke-linejoin="round" /> </svg> Live in minutes, not weeks</span></div><div class="cta-container"> <a class="cta large" href="https://timetoreply.com/book-demo/">Book a demo</a> <span class="wistia_embed wistia_async_lnog249q0e popover=true popoverContent=html" 1039 style="display:inline-block;"> <a class="cta large secondary" href="#">60-second tour</a></span></div></div></div></section><section class="section bg-cream" id="faq"><div class="container center"> <span class="pre-title">FAQs</span><h2>Questions, answered</h2></div><div class="container"><div class="faq-grid"> <details class="faq" open> <summary>What is timetoreply?</summary><div class="ans">timetoreply is an email analytics & relationship intelligence platform for B2B customer-facing teams. It measures email response times across every mailbox and uses an AI layer called Smart Data to read conversation signals â sentiment, urgency, and intent â so teams can see which customer conversations need attention. It works inside Outlook and Google Workspace without changing how the team already emails.</div> </details> <details class="faq"> <summary>How does timetoreply measure email response times?</summary><div class="ans">timetoreply connects to your team's mailboxes and measures first-reply, average, and median response times by team, mailbox, and individual, updated in real time. It tracks performance against the SLA targets you set and alerts your team when a conversation is approaching or missing its target. On connection, timetoreply backfills 14 days of history, so you see real response-time data from day one.</div> </details> <details class="faq"> <summary>What is Smart Data in timetoreply?</summary><div class="ans">Smart Data is timetoreply’s Relationship Intelligence AI layer that reads & analyzes what’s happening inside email conversations, not just how fast they're answered. It identifies customer sentiment, flags where urgency is concentrated, and categorises requests by intent â surfacing the conversations where frustration, delays, or unanswered questions are already showing. Smart Data runs on top of timetoreply's email analytics and inside the same Outlook and Google Worksp
1039ace workflows.</div> </details> <details class="faq"> <summary>Does timetoreply change my team's email workflow?</summary><div class="ans">No. timetoreply works inside the Outlook and Google Workspace inboxes your team already uses â there is no new tool to log into and no change to how people send or manage email. Timers, SLA alerts, and prioritised conversations appear in the inbox itself, while managers get a separate dashboard view across every team and shared mailbox.</div> </details> <details class="faq"> <summary>How is timetoreply different from a helpdesk or ticketing system like Zendesk or Freshdesk?</summary><div class="ans">timetoreply is an email analytics & relationship intelligence platform, not a ticketing system. Helpdesks route and resolve support tickets; timetoreply measures and analyses the email your team already sends from Outlook and Google Workspace, without converting conversations into tickets or changing the workflow. It's built for B2B teams who manage client relationships through shared, and individual inboxes rather than support queues.</div> </details> <details class="faq"> <summary>Can timetoreply identify customer sentiment and urgency from email?</summary><div class="ans">Yes. timetoreply's Smart Data layer reads & analyzes sentiment, urgency, and intent directly from email conversations and surfaces the threads that need attention. This lets managers see where pressure is building across teams and mailboxes â for example, accounts waiting too long for a reply, or threads where frustration is already showing in the customer's language.</div> </details> <details class="faq"> <summary>Can timetoreply monitor shared and team mailboxes?</summary><div class="ans">Yes. timetoreply gives managers one dashboard across every team member, team, and shared mailbox, so client relationships managed through shared inboxes stay visible in one place. You can track response times and at-risk conversations by individual, team, or mailbox, and build custom reports for the metrics that matter.</div> </details> <details class="faq"> <summary>How long does timetoreply take to set up?</summary><div class="ans">timetoreply is live in minutes, not weeks. You connect your mailboxes, set your SLA targets, and timetoreply backfills 14 days of historical data instantly â so you're looking at your real response times, SLA risk, and at-risk conversations from day one rather than a blank dashboard.</div> </details> <details class="faq"> <summary>Who is timetoreply built for?</summary><div class="ans">timetoreply is built for B2B teams where email drives revenue â teams that manage client accounts (not support tickets), use email as the primary client channel, and run relationships through shared and individual inboxes. It's used by teams in logistics, corporate travel, insurance, legal, and professional services where service quality directly affects retention and reputation.</div> </details> <details class="faq"> <summary>Is timetoreply secure and compliant?</summary><div class="ans">Yes. timetoreply meets enterprise security and compliance standards, including SOC 2 and ISO 27001. It connects to your existing Outlook or Google Workspace mailboxes through secure, permission-based access and analyses email to produce response-time and Smart Data analytics. <a href="#">Visit our security & trust centre â</a></div> </details> <details class="faq"> <summary>How can I tell which client relationships are at risk?</summary><div class="ans">You can spot at-risk client relationships by watching the signals already present in your email: long wait times, negative sentiment, repeated follow-ups, changes in tone and language and unanswered questions. timetoreply's Smart Data surfaces these signals across every mailbox so managers can see which accounts need attention now â rather than discovering a problem only when a client escalates. <a href="#">Learn more about customer relationship risk â</a></div> </details></div></div></section></div>
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