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.elementor-element.elementor-element-1bd5065 .elementor-icon{font-size:59px;}.elementor-737 .elementor-element.elementor-element-1bd5065 .elementor-icon svg{width:59px;transform:rotate(0deg);}.elementor-737 .elementor-element.elementor-element-1bd5065 .elementor-icon i{transform:rotate(0deg);}.elementor-737 .elementor-element.elementor-element-1bd5065 .elementor-flip-box__back .elementor-flip-box__layer__overlay{text-align:center;justify-content:center;}.elementor-737 .elementor-element.elementor-element-1bd5065 .elementor-flip-box__button{margin-inline-center:0;}.elementor-737 .elementor-element.elementor-element-1bd5065 .elementor-flip-box__back .elementor-flip-box__layer__title{margin-bottom:7px;color:var( --e-global-color-primary );font-family:"Montserrat", Sans-serif;font-size:18px;font-weight:500;}.elementor-737 .elementor-element.elementor-element-1bd5065 .elementor-flip-box__back .elementor-flip-box__layer__description{color:var( --e-global-color-secondary );font-family:"Montserrat", Sans-serif;font-size:12px;font-weight:300;line-height:14px;}.elementor-737 .elementor-element.elementor-element-8298c2e .elementor-flip-box__front{background-color:#FFFFFF00;}.elementor-737 .elementor-element.elementor-element-8298c2e .elementor-flip-box__back{background-color:#FFFFFF;}.elementor-737 .elementor-element.elementor-element-8298c2e{width:var( --container-widget-width, 200px );max-width:200px;--container-widget-width:200px;--container-widget-flex-grow:0;top:9%;}body:not(.rtl) .elementor-737 .elementor-element.elementor-element-8298c2e{left:60%;}body.rtl .elementor-737 .elementor-element.elementor-element-8298c2e{right:60%;}.elementor-737 .elementor-element.elementor-element-8298c2e .elementor-flip-box{height:160px;}.elementor-737 .elementor-element.elementor-element-8298c2e .elementor-flip-box__layer, .elementor-737 .elementor-element.elementor-element-8298c2e .elementor-flip-box__layer__overlay{border-radius:12px;}.elementor-737 .elementor-element.elementor-element-8298c2e .elementor-flip-box__front .elementor-flip-box__layer__overlay{text-align:center;justify-content:center;}.elementor-737 .elementor-element.elementor-element-8298c2e .elementor-view-stacked .elementor-icon{background-color:#66CFC3;}.elementor-737 .elementor-element.elementor-element-8298c2e .elementor-view-stacked .elementor-icon svg{stroke:#66CFC3;}.elementor-737 .elementor-element.elementor-element-8298c2e .elementor-view-framed .elementor-icon, .elementor-737 .elementor-element.elementor-element-8298c2e .elementor-view-default .elementor-icon{color:#66CFC3;border-color:#66CFC3;}.elementor-737 .elementor-element.elementor-element-8298c2e .elementor-view-framed .elementor-icon svg, .elementor-737 .elementor-element.elementor-element-8298c2e .elementor-view-default .elementor-icon svg{fill:#66CFC3;border-color:#66CFC3;}.elementor-737 .elementor-element.elementor-element-8298c2e .elementor-icon{font-size:33px;}.elementor-737 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svg{width:30px;transform:rotate(0deg);}.elementor-737 .elementor-element.elementor-element-fc960e2 .elementor-icon i{transform:rotate(0deg);}.elementor-737 .elementor-element.elementor-element-fc960e2 .elementor-flip-box__back .elementor-flip-box__layer__overlay{text-align:center;justify-content:center;}.elementor-737 .elementor-element.elementor-element-fc960e2 .elementor-flip-box__button{margin-inline-center:0;}.elementor-737 .elementor-element.elementor-element-fc960e2 .elementor-flip-box__back .elementor-flip-box__layer__title{margin-bottom:7px;color:var( --e-global-color-primary );font-family:"Montserrat", Sans-serif;font-size:18px;font-weight:500;}.elementor-737 .elementor-element.elementor-element-fc960e2 .elementor-flip-box__back .elementor-flip-box__layer__description{color:var( --e-global-color-secondary );font-family:"Montserrat", Sans-serif;font-size:12px;font-weight:300;line-height:14px;}.elementor-737 .elementor-element.elementor-element-53d7218 .elementor-flip-box__front{background-color:#FFFFFF00;}.elementor-737 .elementor-element.elementor-element-53d7218 .elementor-flip-box__back{background-color:#FFFFFF;}.elementor-737 .elementor-element.elementor-element-53d7218{width:var( --container-widget-width, 220px );max-width:220px;--container-widget-width:220px;--container-widget-flex-grow:0;top:1.553%;}body:not(.rtl) .elementor-737 .elementor-element.elementor-element-53d7218{left
94:9.759%;}body.rtl .elementor-737 .elementor-element.elementor-element-53d7218{right:9.759%;}.elementor-737 .elementor-element.elementor-element-53d7218 .elementor-flip-box{height:130px;}.elementor-737 .elementor-element.elementor-element-53d7218 .elementor-flip-box__layer, .elementor-737 .elementor-element.elementor-element-53d7218 .elementor-flip-box__layer__overlay{border-radius:12px;}.elementor-737 .elementor-element.elementor-element-53d7218 .elementor-flip-box__front .elementor-flip-box__layer__overlay{text-align:center;}.elementor-737 .elementor-element.elementor-element-53d7218 .elementor-view-stacked .elementor-icon{background-color:#66CFC3;}.elementor-737 .elementor-element.elementor-element-53d7218 .elementor-view-stacked .elementor-icon svg{stroke:#66CFC3;}.elementor-737 .elementor-element.elementor-element-53d7218 .elementor-view-framed .elementor-icon, .elementor-737 .elementor-element.elementor-element-53d7218 .elementor-view-default 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--e-global-typography-text-font-weight );letter-spacing:var( --e-global-typography-text-letter-spacing );color:var( --e-global-color-secondary );}.elementor-737 .elementor-element.elementor-element-ebd2537 > .elementor-container > .elementor-column > .elementor-widget-wrap{align-content:flex-start;align-items:flex-start;}.elementor-737 .elementor-element.elementor-element-ebd2537 > .elementor-container{min-height:30px;}.elementor-737 .elementor-element.elementor-element-ebd2537{padding:00% 0% 0% 0%;}.elementor-737 .elementor-element.elementor-element-31f2f70 > .elementor-element-populated{color:var( --e-global-color-primary );text-align:center;}.elementor-737 .elementor-element.elementor-element-31f2f70 .elementor-element-populated a{color:var( --e-global-color-secondary );}.elementor-737 .elementor-element.elementor-element-31f2f70 .elementor-element-populated a:hover{color:var( --e-global-color-text );}.elementor-737 .elementor-element.elementor-element-98f08de > .elementor-widget-container{padding:10px 0px 0px 0px;}.elementor-737 .elementor-element.elementor-element-98f08de{text-align:center;}.elementor-737 .elementor-element.elementor-element-98f08de .elementor-heading-title{font-family:var( --e-global-typography-accent-font-family ), Sans-serif;font-size:var( --e-global-typography-accent-font-size );
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94font-weight:var( --e-global-typography-text-font-weight );letter-spacing:var( --e-global-typography-text-letter-spacing );color:var( --e-global-color-secondary );}.elementor-737 .elementor-element.elementor-element-195559c .elementor-button{background-color:#C9249E;font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-size:var( --e-global-typography-text-font-size );font-weight:var( --e-global-typography-text-font-weight );letter-spacing:var( --e-global-typography-text-letter-spacing );box-shadow:81px 1px 61px -25px #6F3E9E inset;border-style:solid;border-color:var( --e-global-color-accent );}.elementor-737 .elementor-element.elementor-element-195559c .elementor-button:hover, .elementor-737 .elementor-element.elementor-element-195559c .elementor-button:focus{background-color:#FFFFFF00;color:var( --e-global-color-accent );}.elementor-737 .elementor-element.elementor-element-195559c .elementor-button:hover svg, .elementor-737 .elementor-element.elementor-element-195559c .elementor-button:focus svg{fill:var( --e-global-color-accent );}.elementor-737 .elementor-element.elementor-element-90a6c04 > .elementor-container{max-width:1200px;}.elementor-737 .elementor-element.elementor-element-90a6c04{padding:50px 30px 50px 30px;}.elementor-737 .elementor-element.elementor-element-5b90da9 > .elementor-widget-container{padding:0px 0px 0px 0px;}.elementor-737 .elementor-element.elementor-element-5b90da9{text-align:center;}.elementor-737 .elementor-element.elementor-element-5b90da9 .elementor-heading-title{font-family:var( --e-global-typography-secondary-font-family ), Sans-serif;font-size:var( --e-global-typography-secondary-font-size );font-weight:var( --e-global-typography-secondary-font-weight );}.elementor-737 .elementor-element.elementor-element-61bb4a8{text-align:center;color:var( --e-global-color-secondary );}.elementor-737 .elementor-element.elementor-element-cefd8b7{text-align:center;font-family:var( --e-global-typography-05563e9-font-family ), Sans-serif;font-size:var( --e-global-typography-05563e9-font-size );font-weight:var( --e-global-typography-05563e9-font-weight );color:var( --e-global-color-secondary );}.elementor-737 .elementor-element.elementor-element-baf4d79 > .elementor-container > .elementor-column > .elementor-widget-wrap{align-content:center;align-items:center;}.elementor-737 .elementor-element.elementor-element-baf4d79{padding:20px 0px 0px 0px;}.elementor-bc-flex-widget .elementor-737 .elementor-element.elementor-element-a7a5e75.elementor-column .elementor-widget-wrap{align-items:center;}.elementor-737 .elementor-element.elementor-element-a7a5e75.elementor-column.elementor-element[data-element_type="column"] > .elementor-widget-wrap.elementor-element-populated{align-content:center;align-items:center;}.elementor-737 .elementor-element.elementor-element-6417b30 .elementor-wrapper{--video-aspect-ratio:1.77777;}.elementor-737 .elementor-element.elementor-element-0df0c7b .elementor-button{background-color:#C9249E;font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-size:var( --e-global-typography-text-font-size );font-weight:var( --e-global-typography-text-font-weight );letter-spacing:var( --e-global-typography-text-letter-spacing );box-shadow:81px 1px 61px -25px #6F3E9E inset;border-style:solid;border-color:var( --e-global-color-accent );}.elementor-737 .elementor-element.elementor-element-0df0c7b .elementor-button:hover, .elementor-737 .elementor-element.elementor-element-0df0c7b .elementor-button:focus{background-color:#FFFFFF00;color:var( --e-global-color-accent );}.elementor-737 .elementor-element.elementor-element-0df0c7b .elementor-button:hover svg, .elementor-737 .elementor-element.elementor-element-0df0c7b .elementor-button:focus svg{fill:var( --e-global-color-accent );}.elementor-737 .elementor-element.elementor-element-526cac9:not(.elementor-motion-effects-element-type-background), .elementor-737 .elementor-element.elementor-element-526cac9 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:#EFF2F8;}.elementor-737 .elementor-element.elementor-element-526cac9 > .elementor-container{max-width:1200px;}.elementor-737 .elementor-element.elementor-element-526cac9{transition:background 0.3s, border 0.3s, border-radius 0.3s, box-shadow 0.3s;padding:50px 30px 50px 30px;}.elementor-737 .elementor-element.elementor-element-526cac9 > .elementor-background-overlay{transition:background 0.3s, border-radius 0.3s, opacity 0.3s;}.elementor-737 .elementor-element.elementor-element-18a2a54 > .elementor-widget-container{padding:0px 0px 0px 0px;}.elementor-737 .elementor-element.elementor-element-18a2a54{text-align:center;}.elementor-737 .elementor-element.elementor-element-18a2a54 .elementor-heading-title{font-family:var( 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172	<li itemscope="itemscope" itemtype="https://www.schema.org/SiteNavigationElement" id="menu-item-4200" class="menu-item_knowledge-customers menu-item menu-item-type-post_type menu-item-object-page menu-item-4200 nav-item"><a title="Knowledge: For Your Customers" href="/products/knowledge-for-your-customers/" class="dropdown-item" data-ps2id-api="true">Knowledge: For Your Customers<p class="menu-description">
172Empower your customers to self-serve 24/7 with an intelligent SEO-optimised FAQ help centre.</p><div class="menu_icon-blob"></div></a></li>
173	<li itemscope="itemscope" itemtype="https://www.schema.org/SiteNavigationElement" id="menu-item-667" class="menu-item_xan menu-item menu-item-type-post_type menu-item-object-page menu-item-667 nav-item"><a title="Xan Chatbot" href="/products/xan/" class="dropdown-item" data-ps2id-api="true">Xan Chatbot<p class="menu-description">Offer deeply integrated, personal customer support, and increase sales with Xan, the AI-powered virtual assistant that learns from every customer interaction.</p><div class="menu_icon-blob"></div></a></li>
174	<li itemscope="itemscope" itemtype="https://www.schema.org/SiteNavigationElement" id="menu-item-29607" class="menu-item-chat menu-item menu-item-type-post_type menu-item-object-page menu-item-29607 nav-item"><a title="Chat" href="/products/chat/" class="dropdown-item" data-ps2id-api="true">Chat<p class="menu-description">Engage with your customers in real-time with our AI-powered, multichannel Chat console.</p><div class="menu_icon-blob"></div></a></li>
175</ul>
176</li>
177<li itemscope="itemscope" itemtype="https://www.schema.org/SiteNavigationElement" id="menu-item-29527" class="main-menu_item menu-item menu-item-type-post_type menu-item-object-page menu-item-29527 nav-item"><a title="Synthetix Professional Services" href="/professional-services/" class="nav-link" data-ps2id-api="true">Professional Services<div class="menu_icon-blob"></div></a></li>
178<li itemscope="itemscope" itemtype="https://www.schema.org/SiteNavigationElement" id="menu-item-1593" class="main-menu_item menu-item menu-item-type-post_type menu-item-object-page menu-item-1593 nav-item"><a title="Our Customers" href="/clients/" class="nav-link" data-ps2id-api="true">Customers<div class="menu_icon-blob"></div></a></li>
179<li itemscope="itemscope" itemtype="https://www.schema.org/SiteNavigationElement" id="menu-item-22" class="main-menu_item menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children dropdown menu-item-22 nav-item"><a title="Synthetix Resources" href="#" data-toggle="dropdown" aria-haspopup="true" aria-expanded="false" class="dropdown-toggle nav-link" id="menu-item-dropdown-22" data-ps2id-api="true">Resources<div class="menu_icon-blob"></div></a>
180<ul class="dropdown-menu" aria-labelledby="menu-item-dropdown-22" role="menu">
181	<li itemscope="itemscope" itemtype="https://www.schema.org/SiteNavigationElement" id="menu-item-29352" class="menu-item_case-study menu-item menu-item-type-post_type menu-item-object-page menu-item-29352 nav-item"><a title="Case Studies" target="_blank" href="/case-study/" class="dropdown-item" data-ps2id-api="true">Case Studies<p class="menu-description">Find out how Synthetix has helped its customers succeed over the years. Our case studies present real life examples and results.</p><div class="menu_icon-blob"></div></a></li>
182	<li itemscope="itemscope" itemtype="https://www.schema.org/SiteNavigationElement" id="menu-item-151" class="menu-item_latest menu-item menu-item-type-custom menu-item-object-custom menu-item-151 nav-item"><a title="Latest from Synthetix" href="/blog/" class="dropdown-item" data-ps2id-api="true">Latest from Synthetix<p class="menu-description">A great source for news, tips and best practices when it comes to creating engaging and exceptional customer experiences.</p><div class="menu_icon-blob"></div></a></li>
183	<li itemscope="itemscope" itemtype="https://www.schema.org/SiteNavigationElement" id="menu-item-410" class="menu-item_km-pillar menu-item menu-item-type-post_type menu-item-object-page menu-item-410 nav-item"><a title="Knowledge Management" href="/knowledge-management/" class="dropdown-item" data-ps2id-api="true">Knowledge Management<p class="menu-description">Everything you need to know about knowledge management. Learn how to improve companywide efficiency and boost customer satisfaction.</p><div class="menu_icon-blob"></div></a></li>
184	<li itemscope="itemscope" itemtype="https://www.schema.org/SiteNavigationElement" id="menu-item-408" class="menu-item_wss-pillar menu-item menu-item-type-post_type menu-item-object-page menu-item-408 nav-item"><a title="Web Self-service" href="/web-self-service/" class="dropdown-item" data-ps2id-api="true">
184Web Self-service<p class="menu-description">Learn web self-service 101: its importance, benefits and what makes an intelligent self-service solution.</p><div class="menu_icon-blob"></div></a></li>
185	<li itemscope="itemscope" itemtype="https://www.schema.org/SiteNavigationElement" id="menu-item-409" class="menu-item_cb-pillar menu-item menu-item-type-post_type menu-item-object-page menu-item-409 nav-item"><a title="Chatbots" href="/chatbots/" class="dropdown-item" data-ps2id-api="true">Chatbots<p class="menu-description">Learn everything you need to know about chatbots, how they work, the benefits of using chatbots in business, how to deploy them and what the future hold for chatbots.</p><div class="menu_icon-blob"></div></a></li>
186	<li itemscope="itemscope" itemtype="https://www.schema.org/SiteNavigationElement" id="menu-item-1225" class="menu-item_lc-pillar menu-item menu-item-type-post_type menu-item-object-page menu-item-1225 nav-item"><a title="Live Chat" href="/live-chat/" class="dropdown-item" data-ps2id-api="true">Live Chat<p class="menu-description">What is live chat? Learn how it works, why it’s popular amongst companies, its benefits and what’s next for the customer service channel.</p><div class="menu_icon-blob"></div></a></li>
187	<li itemscope="itemscope" itemtype="https://www.schema.org/SiteNavigationElement" id="menu-item-29535" class="main-menu_item_solutions menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children dropdown menu-item-29535 nav-item"><a title="Solutions" href="#" class="dropdown-item" data-ps2id-api="true">Solutions<div class="menu_icon-blob"></div></a>
188	<ul class="dropdown-menu" aria-labelledby="menu-item-dropdown-22" role="menu">
189		<li itemscope="itemscope" itemtype="https://www.schema.org/SiteNavigationElement" id="menu-item-29536" class="solutions-submenu menu-item menu-item-type-post_type menu-item-object-page menu-item-29536 nav-item"><a title="Contact Centre Solution" href="/solutions/contact-centre-solution/" class="dropdown-item" data-ps2id-api="true">Contact Centre Solution<div class="menu_icon-blob"></div></a></li>
190		<li itemscope="itemscope" itemtype="https://www.schema.org/SiteNavigationElement" id="menu-item-29537" class="solutions-submenu menu-item menu-item-type-post_type menu-item-object-page menu-item-29537 nav-item"><a title="Energy Solution" href="/solutions/energy-solution/" class="dropdown-item" data-ps2id-api="true">Energy Solution<div class="menu_icon-blob"></div></a></li>
191		<li itemscope="itemscope" itemtype="https://www.schema.org/SiteNavigationElement" id="menu-item-29538" class="solutions-submenu menu-item menu-item-type-post_type menu-item-object-page menu-item-29538 nav-item"><a title="Insurance" href="/solutions/insurance/" class="dropdown-item" data-ps2id-api="true">Insurance<div class="menu_icon-blob"></div></a></li>
192		<li itemscope="itemscope" itemtype="https://www.schema.org/SiteNavigationElement" id="menu-item-29539" class="solutions-submenu menu-item menu-item-type-post_type menu-item-object-page menu-item-29539 nav-item"><a title="Water" href="/solutions/water-utilities/" class="dropdown-item" data-ps2id-api="true">Water<div class="menu_icon-blob"></div></a></li>
193	</ul>
194</li>
195</ul>
196</li>
197<li itemscope="itemscope" itemtype="https://www.schema.org/SiteNavigationElement" id="menu-item-27209" class="main-menu_item menu-item menu-item-type-custom menu-item-object-custom menu-item-27209 nav-item"><a title="Become a Partner" target="_blank" href="https://partners.synthetix.com/" class="nav-link" data-ps2id-api="true">Partners<div class="menu_icon-blob"></div></a></li>
198<li itemscope="itemscope" itemtype="https://www.schema.org/SiteNavigationElement" id="menu-item-411" class="menu_book-btn menu-item menu-item-type-post_type menu-item-object-page menu-item-411 nav-item"><a title="Get in Touch" href="/demo/" class="nav-link" data-ps2id-api="true">Contact Us<div class="menu_icon-blob"></div></a></li>
199</ul></div>								
200
201            </nav>
202        </div>
203	</header><!-- #masthead -->
204    	<div id="content" class="site-content">
205		<div class="container">
206			<div class="row">
207                
208	<section id="primary" class="content-area col-sm-12">
209		<main id="main" class="site-main" role="main">
210
211			
212<article id="post-737" class="post-737 page type-page status-publish hentry">
213	    <header class="entry-header">
214		<h1 class="entry-title">Knowledge For your Team</h1>	</header><!-- .entry-header -->
215    
216	<div class="entry-content">
217				<div data-elementor-type="wp-page" data-elementor-id="737" class="elementor elementor-737" data-elementor-post-type="page">
218						<section class="elementor-section elementor-top-section elementor-element elementor-element-ad62eeb elementor-section-height-min-height elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-items-middle" data-id="ad62eeb" data-element_type="section" data-e-type="section" data-settings="{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}">
219						<div class="elementor-container elementor-column-gap-default">
220					<div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7c87d72f" data-id="7c87d72f" data-element_type="column" data-e-type="column">
221			<div class="elementor-widget-wrap elementor-element-populated">
222						<section class="elementor-section elementor-inner-section elementor-element elementor-element-5a6b273c elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="5a6b273c" data-element_type="section" data-e-type="section" data-settings="{&quot;background_background&quot;:&quot;classic&quot;}">
223						<div class="elementor-container elementor-column-gap-default">
224					<div class="elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-2642a591" data-id="2642a591" data-element_type="column" data-e-type="column">
225			<div class="elementor-widget-wrap elementor-element-populated">
226						<div class="elementor-element elementor-element-1bf39ed1 elementor-widget elementor-widget-heading" data-id="1bf39ed1" data-element_type="widget" data-e-type="widget" data-widget_type="heading.default">
227				<div class="elementor-widget-container">
228					<h1 class="elementor-heading-title elementor-size-default">Knowledge: For Your Team</h1>				</div>
229				</div>
230				<div class="elementor-element elementor-element-26fe9602 elementor-widget elementor-widget-heading" data-id="26fe9602" data-element_type="widget" data-e-type="widget" data-widget_type="heading.default">
231				<div class="elementor-widget-container">
232					<h2 class="elementor-heading-title elementor-size-default">Intuitive, intelligent knowledge base and agent scripting</h2>				</div>
233				</div>
234				<div class="elementor-element elementor-element-1365b88 elementor-align-left gradient-button elementor-widget elementor-widget-button" data-id="1365b88" data-element_type="widget" data-e-type="widget" data-widget_type="button.default">
235				<div class="elementor-widget-container">
236									<div class="elementor-button-wrapper">
237					<a class="elementor-button elementor-button-link elementor-size-sm" href="/wp-content/uploads/2022/05/For-Team_product-sheet.pdf" target="_blank" download="">
238						<span class="elementor-button-content-wrapper">
239									<span class="elementor-button-text">Download Product Sheet</span>
240					</span>
241					</a>
242				</div>
243								</div>
244				</div>
245					</div>
246		</div>
247				<div class="elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-26c417ad" data-id="26c417ad" data-element_type="column" data-e-type="column">
248			<div class="elementor-widget-wrap elementor-element-populated">
249						<div class="elementor-element elementor-element-34ff5d9 elementor-widget elementor-widget-image" data-id="34ff5d9" data-element_type="widget" data-e-type="widget" data-widget_type="image.default">
250				<div class="elementor-widget-container">
251															<img fetchpriority="high" decoding="async" width="1615" height="1000" src="/wp-content/uploads/2022/03/example-internal-knowledge.png" class="attachment-large size-large wp-image-27149" alt="An image showing the knowledge interface" srcset="/wp-content/uploads/2022/03/example-internal-knowledge.png 1615w, /wp-content/uploads/2022/03/example-internal-knowledge-300x186.png 300w, /wp-content/uploads/2022/03/example-internal-knowledge-768x476.png 768w, /wp-content/uploads/2022/03/example-internal-knowledge-1536x951.png 1536w" sizes="(max-width: 1615px) 100vw, 1615px">															</div>
252				</div>
253				<div class="elementor-element elementor-element-1bd5065 elementor-flip-box--effect-fade elementor-widget__width-initial elementor-absolute s-results_tooltip elementor-hidden-phone elementor-widget elementor-widget-flip-box" data-id="1bd5065" data-element_type="widget" data-e-type="widget" data-settings="{&quot;_position&quot;:&quot;absolute&quot;}" data-widget_type="flip-box.default">
254				<div class="elementor-widget-container">
255							<div class="elementor-flip-box" tabindex="0">
256			<div class="elementor-flip-box__layer elementor-flip-box__front">
257				<div class="elementor-flip-box__layer__overlay">
258					<div class="elementor-flip-box__layer__inner">
259													<div class="elementor-icon-wrapper elementor-view-default">
260								<div class="elementor-icon">
261									<svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" id="Layer_1" x="0px" y="0px" viewbox="0 0 60 60" style="enable-background:new 0 0 60 60;" xml:space="preserve"><style type="text/css">	.st0{fill:url(#SVGID_1_);}</style><g>	<lineargradient id="SVGID_1_" gradientunits="userSpaceOnUse" x1="0.396" y1="30" x2="59.604" y2="30">		<stop offset="0" style="stop-color:#6D3F91"></stop>		<stop offset="1" style="stop-color:#BE358B"></stop>	</lineargradient>	<path class="st0" d="M30,59.6C13.7,59.6,0.4,46.3,0.4,30S13.7,0.4,30,0.4S59.6,13.7,59.6,30S46.3,59.6,30,59.6z M30,5.4  C16.4,5.4,5.4,16.4,5.4,30S16.4,54.6,30,54.6S54.6,43.6,54.6,30S43.6,5.4,30,5.4z"></path></g></svg>								</div>
262							</div>
263						
264						
265											</div>
266				</div>
267			</div>
268			<div class="elementor-flip-box__layer elementor-flip-box__back">
269			<div class="elementor-flip-box__layer__overlay">
270				<div class="elementor-flip-box__layer__inner">
271											<h3 class="elementor-flip-box__layer__title">
272							Search results						</h3>
273					
274											<div class="elementor-flip-box__layer__description">
275							Learning from every interaction, our NLP algorithm uses user intent to retrieve the most relevant search results, every time.						</div>
276					
277								</div>
278		</div>
279		</div>
280		</div>
281						</div>
282				</div>
283				<div class="elementor-element elementor-element-8298c2e elementor-flip-box--effect-fade elementor-widget__width-initial elementor-absolute favourites_tooltip elementor-widget-mobile__width-initial elementor-hidden-phone elementor-widget elementor-widget-flip-box" data-id="8298c2e" data-element_type="widget" data-e-type="widget" data-settings="{&quot;_position&quot;:&quot;absolute&quot;}" data-widget_type="flip-box.default">
284				<div class="elementor-widget-container">
285							<div class="elementor-flip-box" tabindex="0">
286			<div class="elementor-flip-box__layer elementor-flip-box__front">
287				<div class="elementor-flip-box__layer__overlay">
288					<div class="elementor-flip-box__layer__inner">
289													<div class="elementor-icon-wrapper elementor-view-default">
290								<div class="elementor-icon">
291									<svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" id="Layer_1" x="0px" y="0px" viewbox="0 0 60 60" style="enable-background:new 0 0 60 60;" xml:space="preserve"><style type="text/css">	.st0{fill:url(#SVGID_1_);}</style><g>	<lineargradient id="SVGID_1_" gradientunits="userSpaceOnUse" x1="0.396" y1="30" x2="59.604" y2="30">		<stop offset="0" style="stop-color:#6D3F91"></stop>		<stop offset="1" style="stop-color:#BE358B"></stop>	</lineargradient>	<path class="st0" d="M30,59.6C13.7,59.6,0.4,46.3,0.4,30S13.7,0.4,30,0.4S59.6,13.7,59.6,30S46.3,59.6,30,59.6z M30,5.4  C16.4,5.4,5.4,16.4,5.4,30S16.4,54.6,30,54.6S54.6,43.6,54.6,30S43.6,5.4,30,5.4z"></path></g></svg>								</div>
292							</div>
293						
294						
295											</div>
296				</div>
297			</div>
298			<div class="elementor-flip-box__layer elementor-flip-box__back">
299			<div class="elementor-flip-box__layer__overlay">
300				<div class="elementor-flip-box__layer__inner">
301											<h3 class="elementor-flip-box__layer__title">
302							Favourites						</h3>
303					
304											<div class="elementor-flip-box__layer__description">
305							Users can add frequently used articles to their personal favourites. This assists with training, increases productivity, and helps agents specialise.
306						</div>
307					
308								</div>
309		</div>
310		</div>
311		</div>
312						</div>
313				</div>
314				<div class="elementor-element elementor-element-fc960e2 elementor-flip-box--effect-fade elementor-widget__width-initial elementor-absolute tab_tooltip elementor-hidden-phone elementor-widget elementor-widget-flip-box" data-id="fc960e2" data-element_type="widget" data-e-type="widget" data-settings="{&quot;_position&quot;:&quot;absolute&quot;}" data-widget_type="flip-box.default">
315				<div class="elementor-widget-container">
316							<div class="elementor-flip-box" tabindex="0">
317			<div class="elementor-flip-box__layer elementor-flip-box__front">
318				<div class="elementor-flip-box__layer__overlay">
319					<div class="elementor-flip-box__layer__inner">
320													<div class="elementor-icon-wrapper elementor-view-default">
321								<div class="elementor-icon">
322									<svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" id="Layer_1" x="0px" y="0px" viewbox="0 0 60 60" style="enable-background:new 0 0 60 60;" xml:space="preserve"><style type="text/css">	.st0{fill:url(#SVGID_1_);}</style><g>	<lineargradient id="SVGID_1_" gradientunits="userSpaceOnUse" x1="0.396" y1="30" x2="59.604" y2="30">		<stop offset="0" style="stop-color:#6D3F91"></stop>		<stop offset="1" style="stop-color:#BE358B"></stop>	</lineargradient>	<path class="st0" d="M30,59.6C13.7,59.6,0.4,46.3,0.4,30S13.7,0.4,30,0.4S59.6,13.7,59.6,30S46.3,59.6,30,59.6z M30,5.4  C16.4,5.4,5.4,16.4,5.4,30S16.4,54.6,30,54.6S54.6,43.6,54.6,30S43.6,5.4,30,5.4z"></path></g></svg>								</div>
323							</div>
324						
325						
326											</div>
327				</div>
328			</div>
329			<div class="elementor-flip-box__layer elementor-flip-box__back">
330			<div class="elementor-flip-box__layer__overlay">
331				<div class="elementor-flip-box__layer__inner">
332											<h3 class="elementor-flip-box__layer__title">
333							Tabs						</h3>
334					
335											<div class="elementor-flip-box__layer__description">
336							Users can open multiple knowledge articles in different tabs, assisting with multitasking.						</div>
337					
338								</div>
339		</div>
340		</div>
341		</div>
342						</div>
343				</div>
344				<div class="elementor-element elementor-element-53d7218 elementor-flip-box--effect-fade elementor-widget__width-initial elementor-absolute flag_tooltip elementor-hidden-phone elementor-widget elementor-widget-flip-box" data-id="53d7218" data-element_type="widget" data-e-type="widget" data-settings="{&quot;_position&quot;:&quot;absolute&quot;}" data-widget_type="flip-box.default">
345				<div class="elementor-widget-container">
346							<div class="elementor-flip-box" tabindex="0">
347			<div class="elementor-flip-box__layer elementor-flip-box__front">
348				<div class="elementor-flip-box__layer__overlay">
349					<div class="elementor-flip-box__layer__inner">
350													<div class="elementor-icon-wrapper elementor-view-default">
351								<div class="elementor-icon">
352									<svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" id="Layer_1" x="0px" y="0px" viewbox="0 0 60 60" style="enable-background:new 0 0 60 60;" xml:space="preserve"><style type="text/css">	.st0{fill:url(#SVGID_1_);}</style><g>	<lineargradient id="SVGID_1_" gradientunits="userSpaceOnUse" x1="0.396" y1="30" x2="59.604" y2="30">		<stop offset="0" style="stop-color:#6D3F91"></stop>		<stop offset="1" style="stop-color:#BE358B"></stop>	</lineargradient>	<path class="st0" d="M30,59.6C13.7,59.6,0.4,46.3,0.4,30S13.7,0.4,30,0.4S59.6,13.7,59.6,30S46.3,59.6,30,59.6z M30,5.4  C16.4,5.4,5.4,16.4,5.4,30S16.4,54.6,30,54.6S54.6,43.6,54.6,30S43.6,5.4,30,5.4z"></path></g></svg>								</div>
353							</div>
354						
355						
356											</div>
357				</div>
358			</div>
359			<div class="elementor-flip-box__layer elementor-flip-box__back">
360			<div class="elementor-flip-box__layer__overlay">
361				<div class="elementor-flip-box__layer__inner">
362											<h3 class="elementor-flip-box__layer__title">
363							Report/flag						</h3>
364					
365											<div class="elementor-flip-box__layer__description">
366							Agents can flag articles for review by a manager, boosting knowledge base health without scheduled audits.						</div>
367					
368								</div>
369		</div>
370		</div>
371		</div>
372						</div>
373				</div>
374					</div>
375		</div>
376					</div>
377		</section>
378					</div>
379		</div>
380					</div>
381		</section>
382				<section class="elementor-section elementor-top-section elementor-element elementor-element-255bf12 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="255bf12" data-element_type="section" data-e-type="section" data-settings="{&quot;stretch_section&quot;:&quot;section-stretched&quot;}">
383						<div class="elementor-container elementor-column-gap-default">
384					<div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7258298d" data-id="7258298d" data-element_type="column" data-e-type="column">
385			<div class="elementor-widget-wrap elementor-element-populated">
386						<section class="elementor-section elementor-inner-section elementor-element elementor-element-2fb3a857 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="2fb3a857" data-element_type="section" data-e-type="section">
387						<div class="elementor-container elementor-column-gap-default">
388					<div class="elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-33b24e8d" data-id="33b24e8d" data-element_type="column" data-e-type="column">
389			<div class="elementor-widget-wrap elementor-element-populated">
390						<div class="elementor-element elementor-element-6575af2b elementor-widget elementor-widget-heading" data-id="6575af2b" data-element_type="widget" data-e-type="widget" data-widget_type="heading.default">
391				<div class="elementor-widget-container">
392					<h2 class="elementor-heading-title elementor-size-default">Empower Your Agents </h2>				</div>
393				</div>
394				<div class="elementor-element elementor-element-4d0d646c elementor-widget elementor-widget-text-editor" data-id="4d0d646c" data-element_type="widget" data-e-type="widget" data-widget_type="text-editor.default">
395				<div class="elementor-widget-container">
396									<p><span class="TextRun SCXW175246509 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="auto"><span class="NormalTextRun SCXW175246509 BCX0">Turn any contact centre agent into a seasoned expert. The more your support staff know about your products and/or services, the faster and easier they can support customers. Synthetix’s AI-powered Knowledge Base softw
396are can help slash agent training times and dramatically reduce your average cost per call. Our platform allows agents to create, manage, search, and share information through a user-friendly agent desktop or web interface to resolve customer queries accurately and quickly.</span></span></p>								</div>
397				</div>
398					</div>
399		</div>
400					</div>
401		</section>
402				<section class="elementor-section elementor-inner-section elementor-element elementor-element-ebd2537 elementor-section-height-min-height elementor-section-content-top elementor-section-full_width elementor-section-height-default" data-id="ebd2537" data-element_type="section" data-e-type="section" id="product-quick-links">
403						<div class="elementor-container elementor-column-gap-default">
404					<div class="elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-31f2f70" data-id="31f2f70" data-element_type="column" data-e-type="column">
405			<div class="elementor-widget-wrap elementor-element-populated">
406						<div class="elementor-element elementor-element-98f08de elementor-widget elementor-widget-heading" data-id="98f08de" data-element_type="widget" data-e-type="widget" data-widget_type="heading.default">
407				<div class="elementor-widget-container">
408					<h6 class="elementor-heading-title elementor-size-default">Quick Links</h6>				</div>
409				</div>
410				<div class="elementor-element elementor-element-037c4bb quick-links elementor-widget elementor-widget-wp-widget-nav_menu" data-id="037c4bb" data-element_type="widget" data-e-type="widget" data-widget_type="wp-widget-nav_menu.default">
411				<div class="elementor-widget-container">
412					<div class="menu-knowledge-quick-links-container"><ul id="menu-knowledge-quick-links" class="menu"><li id="menu-item-689" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-689"><a href="#contact-centres" data-ps2id-api="true">Contact Centres</a></li>
413<li id="menu-item-686" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-686"><a href="#cut-aht" data-ps2id-api="true">Cut AHTs</a></li>
414<li id="menu-item-687" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-687"><a href="#decision-trees" data-ps2id-api="true">Decision Trees</a></li>
415<li id="menu-item-688" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-688"><a href="#boost-csat" data-ps2id-api="true">Boost CSAT</a></li>
416<li id="menu-item-5214" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-5214"><a href="#training-times" data-ps2id-api="true">Slash Training Times</a></li>
417<li id="menu-item-685" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-685"><a href="#centralised-knowledge" data-ps2id-api="true">Centralised Knowledge</a></li>
418<li id="menu-item-965" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-965"><a href="#analytics" data-ps2id-api="true">Analytics</a></li>
419</ul></div>				</div>
420				</div>
421					</div>
422		</div>
423					</div>
424		</section>
425					</div>
426		</div>
427					</div>
428		</section>
429				<section class="elementor-section elementor-top-section elementor-element elementor-element-dd92ded elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="dd92ded" data-element_type="section" data-e-type="section" id="contact-centres" data-settings="{&quot;background_background&quot;:&quot;classic&quot;}">
430						<div class="elementor-container elementor-column-gap-default">
431					<div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7bca666" data-id="7bca666" data-element_type="column" data-e-type="column">
432			<div class="elementor-widget-wrap elementor-element-populated">
433						<div class="elementor-element elementor-element-f3af2ca elementor-widget elementor-widget-heading" data-id="f3af2ca" data-element_type="widget" data-e-type="widget" data-widget_type="heading.default">
434				<div class="elementor-widget-container">
435					<h2 class="elementor-heading-title elementor-size-default">Purpose-Built for The Contact Centre </h2>				</div>
436				</div>
437				<section class="elementor-section elementor-inner-section elementor-element elementor-element-7686a07 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="7686a07" data-element_type="section" data-e-type="section">
438						<div class="elementor-container elementor-column-gap-default">
439					<div class="elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-44be6f1 elementor-invisible" data-id="44be6f1" data-element_type="column" data-e-type="column" data-settings="{&quot;animation&quot;:&quot;fadeIn&quot;,&quot;animation_delay&quot;:200}">
440			<div class="elementor-widget-wrap elementor-element-populated">
441						<div class="elementor-element elementor-element-cc69761 elementor-widget elementor-widget-html" data-id="cc69761" data-element_type="widget" data-e-type="widget" data-widget_type="html.default">
442				<div class="elementor-widget-container">
443					<div class="timeline-stats-grid__tile-inner">
444<div class="marker-big mfirst timeline-icon one">
445<svg class="clock" id="clock" data-name="Layer 1" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 50 50"><path d="M27.35,2.84a25,25,0,1,0,25,25A25,25,0,0,0,27.35,2.84Zm0,45.66A20.66,20.66,0,1,1,48,27.84,20.64,20.64,0,0,1,27.35,48.5Zm8.31-15.44a2.17,2.17,0,1,1-3,3.1l-6.79-6.79a2,2,0,0,1-.66-1.53V14.91a2.18,2.18,0,0,1,4.35,0V27Z" transform="translate(-2.35 -2.84)"></path></svg>
446
447 </div>
448          <div class="marker mfirst timeline-icon one"></div>
449          </div>				</div>
450				</div>
451				<div class="elementor-element elementor-element-d05d231 cc-title_1 elementor-widget elementor-widget-heading" data-id="d05d231" data-element_type="widget" data-e-type="widget" data-widget_type="heading.default">
452				<div class="elementor-widget-container">
453					<h4 class="elementor-heading-title elementor-size-default">Instant Access to <br>
454Information </h4>				</div>
455				</div>
456				<div class="elementor-element elementor-element-ecc9c6e elementor-widget elementor-widget-text-editor" data-id="ecc9c6e" data-element_type="widget" data-e-type="widget" data-widget_type="text-editor.default">
457				<div class="elementor-widget-container">
458									<p><span class="TextRun SCXW115439866 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="auto"><span class="NormalTextRun SCXW115439866 BCX0">Knowledge utilises Natural Language Processing (NLP) to quickly understand the search intent behind queries, returning the correct answer efficiently.</span></span><span class="EOP SCXW115439866 BCX0" data-ccp-props="{"> </span></p>								</div>
459				</div>
460					</div>
461		</div>
462				<div class="elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-014204d elementor-invisible" data-id="014204d" data-element_type="column" data-e-type="column" data-settings="{&quot;animation&quot;:&quot;fadeIn&quot;,&quot;animation_delay&quot;:400}">
463			<div class="elementor-widget-wrap elementor-element-populated">
464						<div class="elementor-element elementor-element-6e8b5a2 elementor-widget elementor-widget-html" data-id="6e8b5a2" data-element_type="widget" data-e-type="widget" data-widget_type="html.default">
465				<div class="elementor-widget-container">
466					<div class="timeline-stats-grid__tile-inner">
467<div class="marker-big m2 timeline-icon two">
468<svg class="consistency" id="consistency" data-name="Layer 1" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 50 43.46"><defs></defs><g id="ntuaDy.tif"><path class="cls-1" d="M37.09,36.6c-8.57,6.55-17.57,4.39-22.72.2-4.81-3.93-7.79-11.56-6.2-16.19L11.29,22l-.82-11.71L.73,16.86l3.38,1.77C2.19,31.82,9.66,39.88,16.87,43c8.61,3.74,18.1,1.09,22.64-3.55ZM50.72,24.37s0,0,0-.05a14.61,14.61,0,0,1-2.41-.72,1.85,1.85,0,0,1-1-1.21A22.28,22.28,0,0,0,40.12,6.86C33.69.73,22.19-.55,14.78,4.19l1.93,3.35C30.86.41,43.29,11.8,43,22.15l-3.36-.77,3,11.24ZM25.69,30a7,7,0,1,0-6.79-7.11A7,7,0,0,0,25.69,30Z" transform="translate(-0.73 -1.31)"></path><path d="M37.09,36.6l2.42,2.85C35,44.09,25.48,46.74,16.87,43,9.66,39.88,2.19,31.82,4.11,18.63L.73,16.86l9.74-6.55L11.29,22,8.17,20.61c-1.59,4.63,1.39,12.26,6.2,16.19C19.52,41,28.52,43.15,37.09,36.6Z" transform="translate(-0.73 -1.31)"></path><path d="M50.72,24.37l-8.07,8.25-3-11.24,3.36.77C43.29,11.8,30.86.41,16.71,7.54L14.78,4.19C22.19-.55,33.69.73,40.12,6.86A22.28,22.28,0,0,1,47.3,22.39a1.85,1.85,0,0,0,1,1.21,14.61,14.61,0,0,0,2.41.72S50.74,24.39,50.72,24.37Z" transform="translate(-0.73 -1.31)"></path><path d="M25.69,30a7,7,0,1,1,7.15-6.75A6.94,6.94,0,0,1,25.69,30Z" transform="translate(-0.73 -1.31)"></path></g></svg>
469  </div>
470          <div class="marker m2 timeline-icon two"></div>
471          </div>
471				</div>
472				</div>
473				<div class="elementor-element elementor-element-86e2f79 cc-title_2 elementor-widget elementor-widget-heading" data-id="86e2f79" data-element_type="widget" data-e-type="widget" data-widget_type="heading.default">
474				<div class="elementor-widget-container">
475					<h4 class="elementor-heading-title elementor-size-default">Consistency of <br>
476Information </h4>				</div>
477				</div>
478				<div class="elementor-element elementor-element-26b9765 elementor-widget elementor-widget-text-editor" data-id="26b9765" data-element_type="widget" data-e-type="widget" data-widget_type="text-editor.default">
479				<div class="elementor-widget-container">
480									<p><span class="TextRun SCXW124801727 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="auto"><span class="NormalTextRun SCXW124801727 BCX0">Align messaging across multiple teams. As all knowledge is centralised, customers receive consistent information regardless of the channel, this helps to avoid repeat contact.</span></span></p>								</div>
481				</div>
482					</div>
483		</div>
484				<div class="elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-b01dedc elementor-invisible" data-id="b01dedc" data-element_type="column" data-e-type="column" data-settings="{&quot;animation&quot;:&quot;fadeIn&quot;,&quot;animation_delay&quot;:600}">
485			<div class="elementor-widget-wrap elementor-element-populated">
486						<div class="elementor-element elementor-element-2033217 elementor-widget elementor-widget-html" data-id="2033217" data-element_type="widget" data-e-type="widget" data-widget_type="html.default">
487				<div class="elementor-widget-container">
488					<div class="timeline-stats-grid__tile-inner">
489<div class="marker-big m3 timeline-icon three">
490<svg class="crisis" version="1.1" id="crisis" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" x="0px" y="0px" viewbox="0 0 49 41.7" style="enable-background:new 0 0 49 41.7;" xml:space="preserve">
491<g>
492	<g>
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496		<path d="M10.8,37.6c-0.1,0-0.2,0-0.2-0.1C4.3,34.3,0.4,27.8,0.4,20.7C0.4,13.1,5,6.2,12,3.2c0.3-0.1,0.5,0,0.7,0.3
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499			c-0.3-0.1-0.4-0.4-0.3-0.7s0.4-0.4,0.7-0.3c4.6,1.9,7.5,6.4,7.5,11.3c0,4.6-2.5,8.8-6.6,10.9C32.6,32.2,32.5,32.2,32.4,32.2z"></path>
500		<path d="M15.6,32.2c-0.1,0-0.2,0-0.2-0.1c-4.1-2.1-6.6-6.3-6.6-10.9c0-5,3-9.4,7.5-11.3c0.3-0.1,0.5,0,0.7,0.3s0,0.5-0.3,0.7
501			c-4.2,1.8-6.9,5.9-6.9,10.4c0,4.2,2.3,8,6,10c0.2,0.1,0.3,0.4,0.2,0.7C15.9,32.1,15.8,32.2,15.6,32.2z"></path>
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508</svg>
509   </div>
510          <div class="marker m3 timeline-icon three"></div>
511          </div>				</div>
512				</div>
513				<div class="elementor-element elementor-element-b32641d cc-title_4 elementor-widget elementor-widget-heading" data-id="b32641d" data-element_type="widget" data-e-type="widget" data-widget_type="heading.default">
514				<div class="elementor-widget-container">
515					<h4 class="elementor-heading-title elementor-size-default">Supercharge training and Upskilling</h4>				</div>
516				</div>
517				<div class="elementor-element elementor-element-7416937 elementor-widget elementor-widget-text-editor" data-id="7416937" data-element_type="widget" data-e-type="widget" data-widget_type="text-editor.default">
518				<div class="elementor-widget-container">
519									<p>Built on years of accumulated company knowledge, a single NLP-powered knowledge base is like a personal tutor for every new employee, reducing training and upskilling times.</p>								</div>
520				</div>
521					</div>
522		</div>
523					</div>
524		</section>
525					</div>
526		</div>
527					</div>
528		</section>
529				<section class="elementor-section elementor-top-section elementor-element elementor-element-da1c5bf elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="da1c5bf" data-element_type="section" data-e-type="section" id="cut-aht" data-settings="{&quot;background_background&quot;:&quot;classic&quot;}">
530						<div class="elementor-container elementor-column-gap-default">
531					<div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-747b49e" data-id="747b49e" data-element_type="column" data-e-type="column">
532			<div class="elementor-widget-wrap elementor-element-populated">
533						<div class="elementor-element elementor-element-24f4847 elementor-widget elementor-widget-heading" data-id="24f4847" data-element_type="widget" data-e-type="widget" data-widget_type="heading.default">
534				<div class="elementor-widget-container">
535					<h2 class="elementor-heading-title elementor-size-default">Cut Average Handling Times (AHT) By 25% </h2>				</div>
536				</div>
537				<section class="elementor-section elementor-inner-section elementor-element elementor-element-68bab81 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="68bab81" data-element_type="section" data-e-type="section">
538						<div class="elementor-container elementor-column-gap-default">
539					<div class="elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-0c49a84 elementor-invisible" data-id="0c49a84" data-element_type="column" data-e-type="column" data-settings="{&quot;animation&quot;:&quot;fadeIn&quot;,&quot;animation_delay&quot;:200}">
540			<div class="elementor-widget-wrap elementor-element-populated">
541						<div class="elementor-element elementor-element-657b664 for-teams-stat elementor-widget elementor-widget-html" data-id="657b664" data-element_type="widget" data-e-type="widget" data-widget_type="html.default">
542				<div class="elementor-widget-container">
543					<div class="blob-container">
544                                    <div class="blob-pink">
545                                    <p class="blob-number"> 25% </p>
546                                    </div>
547                                </div>				</div>
548				</div>
549					</div>
550		</div>
551				<div class="elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-8080d7c elementor-invisible" data-id="8080d7c" data-element_type="column" data-e-type="column" data-settings="{&quot;animation&quot;:&quot;fadeIn&quot;,&quot;animation_delay&quot;:400}">
552			<div class="elementor-widget-wrap elementor-element-populated">
553						<div class="elementor-element elementor-element-94c527a elementor-widget elementor-widget-text-editor" data-id="94c527a" data-element_type="widget" data-e-type="widget" data-widget_type="text-editor.default">
554				<div class="elementor-widget-container">
555									<p><span data-contrast="auto">Handling time is the full amount of time</span><span data-contrast="auto"> </span><span data-contrast="auto">it takes to handle a customer enquiry. This includes call initiation, queue time, talk time, the time it takes for the agent to handle the request, resolution, and post-call notes.</span><span data-ccp-props="{"> </span></p><p><span data-contrast="auto">The time it takes for the agent to handle the request is often the longest part of this process. The customer is put on hold while the agent pours through legacy systems, potentially waiting for the availability of a supervisor as part of the process. This is open to huge efficiency gains.</span><span data-ccp-props="{"> </span></p><p><span class="TextRun SCXW259978726 BCX7" lang="EN-GB" xml:lang="EN-GB" data-contrast="auto"><span class="NormalTextRun SCXW259978726 BCX7">With Synthetix Knowledge, all the information is available to the agent as they are speaking to the customer. Our intent–based search functionality means the agent can quickly access key information </span></span><span class="TextRun SCXW259978726 BCX7" lang="EN-GB" xml:lang="EN-GB" data-contrast="none"><span class="NormalTextRun SCXW259978726 BCX7">mid-call</span><span class="NormalTextRun SCXW259978726 BCX7">, </span><strong><span class="NormalTextRun SCXW259978726 BCX7">significantly </span></strong><span class="NormalTextRun SCXW259978726 BCX7"><strong>cutting Average Handling Times (AHT)</strong>
555 and therefore reducing contact centre costs</span><span class="NormalTextRun SCXW259978726 BCX7">. </span></span><span class="TextRun SCXW259978726 BCX7" lang="EN-GB" xml:lang="EN-GB" data-contrast="auto"><span class="NormalTextRun SCXW259978726 BCX7">As our knowledge base is curated and managed centrally, the accuracy of the information ensures the customer does not have to make multiple calls to resolve their issue. </span></span><span class="EOP SCXW259978726 BCX7" data-ccp-props="{}"> </span></p>								</div>
556				</div>
557				<div class="elementor-element elementor-element-195559c elementor-mobile-align-center gradient-button elementor-widget elementor-widget-button" data-id="195559c" data-element_type="widget" data-e-type="widget" data-widget_type="button.default">
558				<div class="elementor-widget-container">
559									<div class="elementor-button-wrapper">
560					<a class="elementor-button elementor-button-link elementor-size-sm" href="/demo" target="_blank">
561						<span class="elementor-button-content-wrapper">
562									<span class="elementor-button-text">Chat to Us</span>
563					</span>
564					</a>
565				</div>
566								</div>
567				</div>
568					</div>
569		</div>
570					</div>
571		</section>
572					</div>
573		</div>
574					</div>
575		</section>
576				<section class="elementor-section elementor-top-section elementor-element elementor-element-90a6c04 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="90a6c04" data-element_type="section" data-e-type="section" id="decision-trees">
577						<div class="elementor-container elementor-column-gap-default">
578					<div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8245db9" data-id="8245db9" data-element_type="column" data-e-type="column">
579			<div class="elementor-widget-wrap elementor-element-populated">
580						<div class="elementor-element elementor-element-5b90da9 elementor-widget elementor-widget-heading" data-id="5b90da9" data-element_type="widget" data-e-type="widget" data-widget_type="heading.default">
581				<div class="elementor-widget-container">
582					<h2 class="elementor-heading-title elementor-size-default">Decision Trees and Agent Scripting</h2>				</div>
583				</div>
584				<div class="elementor-element elementor-element-61bb4a8 elementor-widget elementor-widget-text-editor" data-id="61bb4a8" data-element_type="widget" data-e-type="widget" data-widget_type="text-editor.default">
585				<div class="elementor-widget-container">
586									<p><span class="TextRun SCXW65511191 BCX7" lang="EN-GB" xml:lang="EN-GB" data-contrast="auto"><span class="NormalTextRun SCXW65511191 BCX7">Decision Trees are the unsung heroes of contact centres – by providing agent scripting and a means to problem solving – agent efficiency skyrockets. Decision Trees immediately upskill your newest agent into your most experienced problem solver, allowing managers to build interactive decision trees that agents can follow when talking to your customers. Our flowchart-like approach to agent scripting ensures consistency of information, </span></span><strong><span class="TextRun MacChromeBold SCXW65511191 BCX7" lang="EN-GB" xml:lang="EN-GB" data-contrast="none"><span class="NormalTextRun CommentStart SCXW65511191 BCX7">cuts average handling time (AHT) and boosts First Contact Resolution (FCR). </span></span><span class="EOP SCXW65511191 BCX7" data-ccp-props="{}"> </span></strong></p>								</div>
587				</div>
588				<div class="elementor-element elementor-element-cefd8b7 elementor-widget elementor-widget-text-editor" data-id="cefd8b7" data-element_type="widget" data-e-type="widget" data-widget_type="text-editor.default">
589				<div class="elementor-widget-container">
590									<ul class="decisions-benefits">
591 	<li><span class="TextRun SCXW118934650 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="auto"><span class="NormalTextRun SCXW118934650 BCX0">Create beautiful customer journeys in seconds</span></span></li>
592 	<li><span class="EOP SCXW109053665 BCX0" data-ccp-props="{"><span class="TextRun BCX0 SCXW19213725" lang="EN-GB" xml:lang="EN-GB" data-contrast="auto"><span class="NormalTextRun BCX0 SCXW19213725">Significantly boost agent success rates</span></span> </span></li>
593 	<li><span class="TextRun SCXW101949996 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="auto"><span class="NormalTextRun SCXW101949996 BCX0">Reap significant savings with fewer supervisor escalations​</span></span><span class="EOP SCXW101949996 BCX0" data-ccp-props="{"> </span>​</li>
594</ul>								</div>
595				</div>
596				<section class="elementor-section elementor-inner-section elementor-element elementor-element-baf4d79 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="baf4d79" data-element_type="section" data-e-type="section">
597						<div class="elementor-container elementor-column-gap-default">
598					<div class="elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-a7a5e75 elementor-invisible" data-id="a7a5e75" data-element_type="column" data-e-type="column" data-settings="{&quot;animation&quot;:&quot;fadeIn&quot;,&quot;animation_delay&quot;:400}">
599			<div class="elementor-widget-wrap elementor-element-populated">
600						<div class="elementor-element elementor-element-6417b30 elementor-widget elementor-widget-video" data-id="6417b30" data-element_type="widget" data-e-type="widget" data-settings="{&quot;video_type&quot;:&quot;hosted&quot;,&quot;autoplay&quot;:&quot;yes&quot;,&quot;play_on_mobile&quot;:&quot;yes&quot;,&quot;mute&quot;:&quot;yes&quot;,&quot;loop&quot;:&quot;yes&quot;}" data-widget_type="video.default">
601				<div class="elementor-widget-container">
602							<div class="e-hosted-video elementor-wrapper elementor-open-inline">
603					<video class="elementor-video" src="/wp-content/uploads/2020/10/decisions-demo.mp4" autoplay="" loop="" muted="muted" playsinline="" controlslist="nodownload"></video>
604				</div>
605						</div>
606				</div>
607					</div>
608		</div>
609					</div>
610		</section>
611				<section class="elementor-section elementor-inner-section elementor-element elementor-element-ea89163 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="ea89163" data-element_type="section" data-e-type="section">
612						<div class="elementor-container elementor-column-gap-default">
613					<div class="elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-c105c9d" data-id="c105c9d" data-element_type="column" data-e-type="column">
614			<div class="elementor-widget-wrap elementor-element-populated">
615						<div class="elementor-element elementor-element-0df0c7b elementor-align-center gradient-button elementor-widget elementor-widget-button" data-id="0df0c7b" data-element_type="widget" data-e-type="widget" data-widget_type="button.default">
616				<div class="elementor-widget-container">
617									<div class="elementor-button-wrapper">
618					<a class="elementor-button elementor-button-link elementor-size-sm" href="/demo" target="_blank">
619						<span class="elementor-button-content-wrapper">
620									<span class="elementor-button-text">Book Your Demo </span>
621					</span>
622					</a>
623				</div>
624								</div>
625				</div>
626					</div>
627		</div>
628					</div>
629		</section>
630					</div>
631		</div>
632					</div>
633		</section>
634				<section class="elementor-section elementor-top-section elementor-element elementor-element-526cac9 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="526cac9" data-element_type="section" data-e-type="section" id="boost-csat" data-settings="{&quot;background_background&quot;:&quot;classic&quot;}">
635						<div class="elementor-container elementor-column-gap-default">
636					<div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e84653c" data-id="e84653c" data-element_type="column" data-e-type="column">
637			<div class="elementor-widget-wrap elementor-element-populated">
638						<div class="elementor-element elementor-element-18a2a54 elementor-widget elementor-widget-heading" data-id="18a2a54" data-element_type="widget" data-e-type="widget" data-widget_type="heading.default">
639				<div class="elementor-widget-container">
640					<h2 class="elementor-heading-title elementor-size-default">Boost CSAT Scores By 12% </h2>				</div>
641				</div>
642				<div class="elementor-element elementor-element-b45d9dc elementor-widget elementor-widget-text-editor" data-id="b45d9dc" data-element_type="widget" data-e-type="widget" data-widget_type="text-editor.default">
643				<div class="elementor-widget-container">
644									<p><span class="TextRun SCXW183276067 BCX7" lang="EN-GB" xml:lang="EN-GB" data-contrast="auto"><span class="NormalTextRun SCXW183276067 BCX7">
644Reducing the time in which it takes to handle a customer’s query allows your agents to invest more time into customer satisfaction without an increased cost. Phone queue times </span><span class="NormalTextRun SCXW183276067 BCX7">drop</span><span class="NormalTextRun SCXW183276067 BCX7"> and </span></span><span class="TextRun SCXW183276067 BCX7" lang="EN-GB" xml:lang="EN-GB" data-contrast="none"><span class="NormalTextRun SCXW183276067 BCX7">F</span><span class="NormalTextRun SCXW183276067 BCX7">irst </span><span class="NormalTextRun SCXW183276067 BCX7">C</span><span class="NormalTextRun SCXW183276067 BCX7">ontact </span><span class="NormalTextRun SCXW183276067 BCX7">R</span><span class="NormalTextRun SCXW183276067 BCX7">esolution (FCR) rates sharply increase</span><span class="NormalTextRun SCXW183276067 BCX7">, resulting in </span><span class="NormalTextRun SCXW183276067 BCX7">huge cost savings.</span></span><span class="EOP SCXW183276067 BCX7" data-ccp-props="{}"> </span></p>								</div>
645				</div>
646				<div class="elementor-element elementor-element-6c9407e elementor-invisible elementor-widget elementor-widget-image" data-id="6c9407e" data-element_type="widget" data-e-type="widget" data-settings="{&quot;_animation&quot;:&quot;fadeIn&quot;}" data-widget_type="image.default">
647				<div class="elementor-widget-container">
648															<img decoding="async" src="/wp-content/uploads/2020/10/csat.svg" title="" alt="An image demonstrating CSAT" loading="lazy">															</div>
649				</div>
650					</div>
651		</div>
652					</div>
653		</section>
654				<section class="elementor-section elementor-top-section elementor-element elementor-element-ead4a48 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="ead4a48" data-element_type="section" data-e-type="section" id="training-times" data-settings="{&quot;background_background&quot;:&quot;classic&quot;}">
655						<div class="elementor-container elementor-column-gap-default">
656					<div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e7b82bd" data-id="e7b82bd" data-element_type="column" data-e-type="column">
657			<div class="elementor-widget-wrap elementor-element-populated">
658						<div class="elementor-element elementor-element-bcbb876 elementor-widget elementor-widget-heading" data-id="bcbb876" data-element_type="widget" data-e-type="widget" data-widget_type="heading.default">
659				<div class="elementor-widget-container">
660					<h2 class="elementor-heading-title elementor-size-default">Onboard Agents in Hours, Not Days</h2>				</div>
661				</div>
662				<section class="elementor-section elementor-inner-section elementor-element elementor-element-dec76d0 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="dec76d0" data-element_type="section" data-e-type="section">
663						<div class="elementor-container elementor-column-gap-default">
664					<div class="elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-e991c74 elementor-invisible" data-id="e991c74" data-element_type="column" data-e-type="column" data-settings="{&quot;animation&quot;:&quot;fadeIn&quot;,&quot;animation_delay&quot;:200}">
665			<div class="elementor-widget-wrap elementor-element-populated">
666						<div class="elementor-element elementor-element-bfda0cd elementor-widget elementor-widget-text-editor" data-id="bfda0cd" data-element_type="widget" data-e-type="widget" data-widget_type="text-editor.default">
667				<div class="elementor-widget-container">
668									<p><span class="TextRun SCXW54965608 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="auto"><span class="NormalTextRun SCXW54965608 BCX0">When new colleagues are introduced to our teams, there is a significant time investment to get them to full proficiency, it is more than simply onboarding and training. With </span><span class="NormalTextRun SpellingErrorV2 SCXW54965608 BCX0 DefaultHighlightTransition">Synthetix</span><span class="NormalTextRun SCXW54965608 BCX0"> Knowledge, users </span></span><span class="TextRun SCXW54965608 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="auto"><span class="NormalTextRun SCXW54965608 BCX0">don’t</span></span><span class="TextRun SCXW54965608 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="auto"><span class="NormalTextRun SCXW54965608 BCX0"> have to know an answer to a query or process, only to know how to find that information. With Synthetix, finding that information could not be </span></span><span class="TextRun SCXW54965608 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="auto"><span class="NormalTextRun SCXW54965608 BCX0">simpler. Using</span></span><span class="TextRun SCXW54965608 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="auto"><span class="NormalTextRun SCXW54965608 BCX0"> our Decision Tree technology, new members of the team have the same level of proficiency as your most seasoned employees. <strong>On average, our clients have seen a 30% reduction in agent training times.</strong></span></span><strong><span class="EOP SCXW54965608 BCX0" data-ccp-props="{"> </span></strong></p>								</div>
669				</div>
670					</div>
671		</div>
672				<div class="elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-7dbde3a elementor-invisible" data-id="7dbde3a" data-element_type="column" data-e-type="column" data-settings="{&quot;animation&quot;:&quot;fadeIn&quot;,&quot;animation_delay&quot;:400}">
673			<div class="elementor-widget-wrap elementor-element-populated">
674						<div class="elementor-element elementor-element-92d60a8 elementor-widget elementor-widget-image" data-id="92d60a8" data-element_type="widget" data-e-type="widget" data-widget_type="image.default">
675				<div class="elementor-widget-container">
676															<img decoding="async" src="/wp-content/uploads/2020/12/training-times.svg" title="" alt="An image to indicate the different in training times using Synthetix Vs not using Synthetix" loading="lazy">															</div>
677				</div>
678					</div>
679		</div>
680					</div>
681		</section>
682					</div>
683		</div>
684					</div>
685		</section>
686				<section class="elementor-section elementor-top-section elementor-element elementor-element-5aa33d1 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="5aa33d1" data-element_type="section" data-e-type="section" id="centralised-knowledge" data-settings="{&quot;background_background&quot;:&quot;classic&quot;}">
687						<div class="elementor-container elementor-column-gap-default">
688					<div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0c2d835" data-id="0c2d835" data-element_type="column" data-e-type="column">
689			<div class="elementor-widget-wrap elementor-element-populated">
690						<div class="elementor-element elementor-element-6001b66 elementor-widget elementor-widget-heading" data-id="6001b66" data-element_type="widget" data-e-type="widget" data-widget_type="heading.default">
691				<div class="elementor-widget-container">
692					<h2 class="elementor-heading-title elementor-size-default">A Single Source of Truth</h2>				</div>
693				</div>
694				<div class="elementor-element elementor-element-f3cee4c elementor-widget elementor-widget-text-editor" data-id="f3cee4c" data-element_type="widget" data-e-type="widget" data-widget_type="text-editor.default">
695				<div class="elementor-widget-container">
696									<p><span class="TextRun SCXW36751415 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="auto"><span class="NormalTextRun SCXW36751415 BCX0">Using one core knowledge base is the key to a cohesive CX strategy. It ensures information across your entire organisation, from your retail stores to your website and contact centre is entirely consistent. </span></span></p>								</div>
697				</div>
698				<section class="elementor-section elementor-inner-section elementor-element elementor-element-c556395 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="c556395" data-element_type="section" data-e-type="section">
699						<div class="elementor-container elementor-column-gap-default">
700					<div class="elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-cb52ead elementor-invisible" data-id="cb52ead" data-element_type="column" data-e-type="column" data-settings="{&quot;animation&quot;:&quot;fadeIn&quot;,&quot;animation_delay&quot;:200}">
701			<div class="elementor-widget-wrap elementor-element-populated">
702						<div class="elementor-element elementor-element-25de27e cc-title_1 elementor-widget elementor-widget-heading" data-id="25de27e" data-element_type="widget" data-e-type="widget" data-widget_type="heading.default">
703				<div class="elementor-widget-container">
704					<h4 class="elementor-heading-title elementor-size-default">Tearing Down 'Knowledge Silos'</h4>				</div>
705				</div>
706				<div class="elementor-element elementor-element-bb446b6 elementor-widget elementor-widget-text-editor" data-id="bb446b6" data-element_type="widget" data-e-type="widget" data-widget_type="text-editor.default">
707				<div class="elementor-widget-container">
708									<p><span data-contrast="auto">Knowledge Silos occur when information in your organisation is stored in disconnected systems. They create barr
708iers between your agents and the information they need to communicate with your customers, leading to inconsistent messaging and frequent knowledge loss. </span><span data-ccp-props="{"> </span></p><p><span data-contrast="auto">This issue has its roots in multi-team psychology. On a small scale, silos appear relatively innocuous, but as you scale up your organisation, the impact on team efficiency is devastating. </span><span data-ccp-props="{"> </span></p><p><span data-contrast="auto">This is ultimately a structural problem and can be addressed with a comprehensive knowledge base. With Synthetix Knowledge, you can collate information spread across multiple systems and individuals into one centralised hub, massively boosting agent efficiency. </span><span data-ccp-props="{"> </span></p>								</div>
709				</div>
710				<div class="elementor-element elementor-element-3928d89 elementor-mobile-align-center gradient-button elementor-widget elementor-widget-button" data-id="3928d89" data-element_type="widget" data-e-type="widget" data-widget_type="button.default">
711				<div class="elementor-widget-container">
712									<div class="elementor-button-wrapper">
713					<a class="elementor-button elementor-button-link elementor-size-sm" href="/demo" target="_blank">
714						<span class="elementor-button-content-wrapper">
715									<span class="elementor-button-text">Chat to Us</span>
716					</span>
717					</a>
718				</div>
719								</div>
720				</div>
721					</div>
722		</div>
723				<div class="elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-182cc73 elementor-invisible" data-id="182cc73" data-element_type="column" data-e-type="column" data-settings="{&quot;animation&quot;:&quot;fadeIn&quot;,&quot;animation_delay&quot;:400}">
724			<div class="elementor-widget-wrap elementor-element-populated">
725						<div class="elementor-element elementor-element-986fbd4 knowledge_portrait-video elementor-widget elementor-widget-video" data-id="986fbd4" data-element_type="widget" data-e-type="widget" data-settings="{&quot;video_type&quot;:&quot;hosted&quot;,&quot;autoplay&quot;:&quot;yes&quot;,&quot;play_on_mobile&quot;:&quot;yes&quot;,&quot;mute&quot;:&quot;yes&quot;,&quot;loop&quot;:&quot;yes&quot;}" data-widget_type="video.default">
726				<div class="elementor-widget-container">
727							<div class="e-hosted-video elementor-wrapper elementor-open-inline">
728					<video class="elementor-video" src="/wp-content/uploads/2021/03/silo-bubbles.mp4" autoplay="" loop="" muted="muted" playsinline="" controlslist="nodownload"></video>
729				</div>
730						</div>
731				</div>
732					</div>
733		</div>
734					</div>
735		</section>
736					</div>
737		</div>
738					</div>
739		</section>
740				<section class="elementor-section elementor-top-section elementor-element elementor-element-a056e72 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="a056e72" data-element_type="section" data-e-type="section" id="analytics">
741						<div class="elementor-container elementor-column-gap-default">
742					<div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-15aa641" data-id="15aa641" data-element_type="column" data-e-type="column">
743			<div class="elementor-widget-wrap elementor-element-populated">
744						<div class="elementor-element elementor-element-74e8178 elementor-widget elementor-widget-heading" data-id="74e8178" data-element_type="widget" data-e-type="widget" data-widget_type="heading.default">
745				<div class="elementor-widget-container">
746					<h2 class="elementor-heading-title elementor-size-default">Analytics Suite</h2>				</div>
747				</div>
748					</div>
749		</div>
750					</div>
751		</section>
752				<section class="elementor-section elementor-top-section elementor-element elementor-element-57ac1aa elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="57ac1aa" data-element_type="section" data-e-type="section">
753						<div class="elementor-container elementor-column-gap-default">
754					<div class="elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6f0772c" data-id="6f0772c" data-element_type="column" data-e-type="column">
755			<div class="elementor-widget-wrap elementor-element-populated">
756						<section class="elementor-section elementor-inner-section elementor-element elementor-element-5ce2f8e analytics-sr elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="5ce2f8e" data-element_type="section" data-e-type="section">
757						<div class="elementor-container elementor-column-gap-default">
758					<div class="elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-5c76517" data-id="5c76517" data-element_type="column" data-e-type="column">
759			<div class="elementor-widget-wrap elementor-element-populated">
760						<div class="elementor-element elementor-element-0c8ea8c elementor-widget elementor-widget-heading" data-id="0c8ea8c" data-element_type="widget" data-e-type="widget" data-widget_type="heading.default">
761				<div class="elementor-widget-container">
762					<h4 class="elementor-heading-title elementor-size-default">Search Result </h4>				</div>
763				</div>
764				<div class="elementor-element elementor-element-15298b0 elementor-widget elementor-widget-text-editor" data-id="15298b0" data-element_type="widget" data-e-type="widget" data-widget_type="text-editor.default">
765				<div class="elementor-widget-container">
766									<p><span class="TextRun SCXW188234412 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="auto"><span class="NormalTextRun SCXW188234412 BCX0">Pull insights on the top-level effectiveness of your knowledge articles, revealing how effective the knowledge base is in assisting your users. </span></span><span class="EOP SCXW188234412 BCX0" data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}"> </span></p>								</div>
767				</div>
768					</div>
769		</div>
770					</div>
771		</section>
772				<section class="elementor-section elementor-inner-section elementor-element elementor-element-0501f10 analytics-os elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="0501f10" data-element_type="section" data-e-type="section">
773						<div class="elementor-container elementor-column-gap-default">
774					<div class="elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-6893d16" data-id="6893d16" data-element_type="column" data-e-type="column">
775			<div class="elementor-widget-wrap elementor-element-populated">
776						<div class="elementor-element elementor-element-6df5ea0 elementor-widget elementor-widget-heading" data-id="6df5ea0" data-element_type="widget" data-e-type="widget" data-widget_type="heading.default">
777				<div class="elementor-widget-container">
778					<h4 class="elementor-heading-title elementor-size-default">Operator’s Summary </h4>				</div>
779				</div>
780				<div class="elementor-element elementor-element-aa75e95 elementor-widget elementor-widget-text-editor" data-id="aa75e95" data-element_type="widget" data-e-type="widget" data-widget_type="text-editor.default">
781				<div class="elementor-widget-container">
782									<p><span class="TextRun SCXW222961208 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="auto"><span class="NormalTextRun SCXW222961208 BCX0">Introduce gamification to your team, highlighting your most active users and the content they found the most helpful.</span></span><span class="EOP SCXW222961208 BCX0" data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}"> </span></p>								</div>
783				</div>
784					</div>
785		</div>
786					</div>
787		</section>
788				<section class="elementor-section elementor-inner-section elementor-element elementor-element-acd97e4 analytics-tq elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="acd97e4" data-element_type="section" data-e-type="section">
789						<div class="elementor-container elementor-column-gap-default">
790					<div class="elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-7f48d6c" data-id="7f48d6c" data-element_type="column" data-e-type="column">
791			<div class="elementor-widget-wrap elementor-element-populated">
792						<div class="elementor-element elementor-element-159eeb8 elementor-widget elementor-widget-heading" data-id="159eeb8" data-element_type="widget" data-e-type="widget" data-widget_type="heading.default">
793				<div class="elementor-widget-container">
794					<h4 class="elementor-heading-title elementor-size-default">Top Articles</h4>				</div>
795				</div>
796				<div class="elementor-element elementor-element-67857a1 elementor-widget elementor-widget-text-editor" data-id="67857a1" data-element_type="widget" data-e-type="widget" data-widget_type="text-editor.default">
797				<div class="elementor-widget-container">
798									<p><span class="TextRun SCXW12460123 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="auto"><span class="NormalTextRun SCXW12460123 BCX0">Gain insight into how your team </span></span><span class="TextRun SCXW12460123 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="auto"><span class="NormalTextRun SCXW12460123 BCX0">is</span></span><span class="TextRun SCXW12460123 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="auto"><span class="NormalTextRun SCXW12460123 BCX0"> interacting with the tool and fill any holes in the knowledge base.  </span></span><span class="EOP SCXW12460123 BCX0" data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}"> </span></p>								</div>
799				</div>
800					</div>
801		</div>
802					</div>
803		</section>
804					</div>
805		</div>
806				<div class="elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-915f059" data-id="915f059" data-element_type="column" data-e-type="column">
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808						<section class="elementor-section elementor-inner-section elementor-element elementor-element-fb70fc6 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="fb70fc6" data-element_type="section" data-e-type="section">
809						<div class="elementor-container elementor-column-gap-default">
810					<div class="elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-53dc061" data-id="53dc061" data-element_type="column" data-e-type="column">
811			<div class="elementor-widget-wrap elementor-element-populated">
812						<div class="elementor-element elementor-element-2b465da search-results-screen elementor-widget elementor-widget-image" data-id="2b465da" data-element_type="widget" data-e-type="widget" data-widget_type="image.default">
813				<div class="elementor-widget-container">
814															<img decoding="async" src="/wp-content/uploads/2021/01/teams-search-analytics.jpg" title="" alt="An image showing Search Results Metrics in Knowledge for your Team" loading="lazy">															</div>
815				</div>
816					</div>
817		</div>
818				<div class="elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-a08b9b9" data-id="a08b9b9" data-element_type="column" data-e-type="column">
819			<div class="elementor-widget-wrap elementor-element-populated">
820						<div class="elementor-element elementor-element-ddc942a operators-screen elementor-widget elementor-widget-image" data-id="ddc942a" data-element_type="widget" data-e-type="widget" data-widget_type="image.default">
821				<div class="elementor-widget-container">
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823				</div>
824					</div>
825		</div>
826					</div>
827		</section>
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830					<div class="elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-732b9db" data-id="732b9db" data-element_type="column" data-e-type="column">
831			<div class="elementor-widget-wrap elementor-element-populated">
832						<div class="elementor-element elementor-element-89fb050 queries-screen elementor-widget elementor-widget-image" data-id="89fb050" data-element_type="widget" data-e-type="widget" data-widget_type="image.default">
833				<div class="elementor-widget-container">
834															<img decoding="async" width="1024" height="185" src="/wp-content/uploads/2020/10/knowledge-queries-1024x185.jpg" class="attachment-large size-large wp-image-976" alt="An image that shows Knowledge Base analytics" srcset="/wp-content/uploads/2020/10/knowledge-queries-1024x185.jpg 1024w, /wp-content/uploads/2020/10/knowledge-queries-300x54.jpg 300w, /wp-content/uploads/2020/10/knowledge-queries-768x139.jpg 768w, /wp-content/uploads/2020/10/knowledge-queries-1536x277.jpg 1536w, /wp-content/uploads/2020/10/knowledge-queries-2048x369.jpg 2048w" sizes="(max-width: 1024px) 100vw, 1024px">															</div>
835				</div>
836					</div>
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838					</div>
839		</section>
840					</div>
841		</div>
842					</div>
843		</section>
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850									<p><span class="TextRun SCXW119051513 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="auto"><span class="NormalTextRun SCXW119051513 BCX0">
850To learn more about how Knowledge can help your agents and business, please get in touch with us today. </span></span><span class="EOP SCXW119051513 BCX0" data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}"> </span></p>								</div>
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1001				
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1003				The Complete Solution for the Modern Contact Centre.			</div>
1004		
1005		
1006				<div class="pum-content popmake-content" tabindex="0">
1007			<p style="text-align: center;">Book a demo of our product suite below!</p>
1008<p style="text-align: center;">[ninja_form id=7]</p>
1009<p> </p>
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1011
1012				
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1017
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1076var pum_sub_vars = {"ajaxurl":"/wp-admin/admin-ajax.php","message_position":"top"};
1077var pum_popups = {"pum-23568":{"triggers":[],"cookies":[],"disable_on_mobile":false,"disable_on_tablet":false,"atc_promotion":null,"explain":null,"type_section":null,"theme_id":23559,"size":"medium","responsive_min_width":"0%","responsive_max_width":"100%","custom_width":"640px","custom_height_auto":false,"custom_height":"380px","scrollable_content":false,"animation_type":"fade","animation_speed":350,"animation_origin":"center top","open_sound":"none","custom_sound":"","location":"center top","position_top":100,"position_bottom":0,"position_left":0,"position_right":0,"position_from_trigger":false,"position_fixed":false,"overlay_disabled":false,"stackable":false,"disable_reposition":false,"zindex":1999999999,"close_button_delay":0,"fi_promotion":null,"close_on_form_submission":false,"close_on_form_submission_delay":0,"close_on_overlay_click":false,"close_on_esc_press":false,"close_on_f4_press":false,"disable_form_reopen":false,"disable_accessibility":false,"theme_slug":"default-theme","id":23568,"slug":"cc-expo-demo-from"}};
1078//# sourceURL=popup-maker-site-js-extra
1079</script>
vendor: 1 bytes, line 1079
1079
1080<script id="popup-maker-site-js" defer='defer' src="/wp-content/uploads/pum/pum-site-scripts.js?defer#038;generated=1755160609&ver=1.22.0"></script>
vendor: 1 bytes, line 1080
1080
1081<script id="eael-general-js-extra">
1082var localize = {"ajaxurl":"/wp-admin/admin-ajax.php","nonce":"c9b435b96a","i18n":{"added":"Added ","compare":"Compare","loading":"Loading..."},"eael_translate_text":{"required_text":"is a required field","invalid_text":"Invalid","billing_text":"Billing","shipping_text":"Shipping","fg_mfp_counter_text":"of"},"page_permalink":"/products/knowledge-for-your-team/","cart_redirectition":"","cart_page_url":"","el_breakpoints":{"mobile":{"label":"Mobile Portrait","value":767,"default_value":767,"direction":"max","is_enabled":true},"mobile_extra":{"label":"Mobile Landscape","value":880,"default_value":880,"direction":"max","is_enabled":false},"tablet":{"label":"Tablet Portrait","value":1024,"default_value":1024,"direction":"max","is_enabled":true},"tablet_extra":{"label":"Tablet Landscape","value":1200,"default_value":1200,"direction":"max","is_enabled":false},"laptop":{"label":"Laptop","value":1366,"default_value":1366,"direction":"max","is_enabled":false},"widescreen":{"label":"Widescreen","value":2400,"default_value":2400,"direction":"min","is_enabled":false}}};
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vendor: 1 bytes, line 1084
1084
1085<script id="eael-general-js" defer='defer' src="/wp-content/plugins/essential-addons-for-elementor-lite/assets/front-end/js/view/general.min.js?ver=6.6.5"></script>
vendor: 1 bytes, line 1085
1085
1086<script id="sp-smart-post-back-to-top-js" defer='defer' src="/wp-content/plugins/post-carousel/blocks/assets/js/back-to-top.min.js?ver=4.0.2"></script>
vendor: 1 bytes, line 1086
1086
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vendor: 1 bytes, line 1087
1087
1088<script id="wp-i18n-js" src="/wp-includes/js/dist/i18n.min.js?ver=781d11515ad3d91786ec"></script>
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1088
1089<script id="wp-i18n-js-after">
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1092
1093<script id="elementor-pro-frontend-js-before">
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1095//# sourceURL=elementor-pro-frontend-js-before
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vendor: 1 bytes, line 1096
1096
1097<script id="elementor-pro-frontend-js" defer='defer' src="/wp-content/plugins/elementor-pro/assets/js/frontend.min.js?ver=4.1.0"></script>
vendor: 1 bytes, line 1097
1097
1098<script id="pro-elements-handlers-js" defer='defer' src="/wp-content/plugins/elementor-pro/assets/js/elements-handlers.min.js?ver=4.1.0"></script>
vendor: 1 bytes, line 1098
1098
1099<script id="wpforms-validation-js" defer='defer' src="/wp-content/plugins/wpforms-lite/assets/lib/jquery.validate.min.js?ver=1.21.0"></script>
vendor: 1 bytes, line 1099
1099
1100<script id="wpforms-mailcheck-js" defer='defer' src="/wp-content/plugins/wpforms-lite/assets/lib/mailcheck.min.js?ver=1.1.2"></script>
vendor: 1 bytes, line 1100
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1103
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1104
1105<script id="wp-emoji-settings" type="application/json">
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1107</script>
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1107
1108<script type="module">
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1111//# sourceURL=/wp-includes/js/wp-emoji-loader.min.js
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1112
1113<script type='text/javascript'>
1114/* <![CDATA[ */
1115var wpforms_settings = {"val_required":"This field is required.","val_email":"Please enter a valid email address.","val_email_suggestion":"Did you mean {suggestion}?","val_email_suggestion_title":"Click to accept this suggestion.","val_email_restricted":"This email address is not allowed.","val_number":"Please enter a valid number.","val_number_positive":"Please enter a valid positive number.","val_minimum_price":"Amount entered is less than the required minimum.","val_confirm":"Field values do not match.","val_checklimit":"You have exceeded the number of allowed selections: {#}.","val_limit_characters":"{count} of {limit} max characters.","val_limit_words":"{count} of {limit} max words.","val_min":"Please enter a value greater than or equal to {0}.","val_max":"Please enter a value less than or equal to {0}.","val_recaptcha_fail_msg":"Google reCAPTCHA verification failed, please try again later.","val_turnstile_fail_msg":"Cloudflare Turnstile verification failed, please try again later.","val_inputmask_incomplete":"Please fill out the field in required format.","uuid_cookie":"","locale":"en","country":"","country_list_label":"Country list","wpforms_plugin_url":"\/wp-content\/plugins\/wpforms-lite\/","gdpr":"","ajaxurl":"\/wp-admin\/admin-ajax.php","mailcheck_enabled":"1","mailcheck_domains":[],"mailcheck_toplevel_domains":["dev"],"is_ssl":"1","currency_code":"USD","currency_thousands":",","currency_decimals":"2","currency_decimal":".","currency_symbol":"$","currency_symbol_pos":"left","val_requiredpayment":"Payment is required.","val_creditcard":"Please enter a valid credit card number.","readOnlyDisallowedFields":["captcha","map","content","divider","hidden","html","entry-preview","pagebreak","payment-total"],"error_updating_token":"Error updating token. Please try again or contact support if the issue persists.","network_error":"Network error or server is unreachable. Check your connection or try again later.","token_cache_lifetime":"86400","hn_data":{"30181":2},"address_field":{"list_countries_without_states":["GB","DE","CH","NL"]}}
1116/* ]]> */
1117</script>
vendor: 1 bytes, line 1117
1117
1118<script>var localize ={"ajaxurl":"\/wp-admin\/admin-ajax.php","nonce":"c9b435b96a","i18n":{"added":"Added ","compare":"Compare","loading":"Loading..."},"eael_translate_text":{"required_text":"is a required field","invalid_text":"Invalid","billing_text":"Billing","shipping_text":"Shipping","fg_mfp_counter_text":"of"},"page_permalink":"\/products\/knowledge-for-your-team\/","cart_redirectition":false,"cart_page_url":"","el_breakpoints":{"mobile":{"label":"Mobile Portrait","value":767,"default_value":767,"direction":"max","is_enabled":true},"mobile_extra":{"label":"Mobile Landscape","value":880,"default_value":880,"direction":"max","is_enabled":false},"tablet":{"label":"Tablet Portrait","value":1024,"default_value":1024,"direction":"max","is_enabled":true},"tablet_extra":{"label":"Tablet Landscape","value":1200,"default_value":1200,"direction":"max","is_enabled":false},"laptop":{"label":"Laptop","value":1366,"default_value":1366,"direction":"max","is_enabled":false},"widescreen":{"label":"Widescreen","value":2400,"default_value":2400,"direction":"min","is_enabled":false}}}</script>
1118<script id="eael-inline-js">
1119var imageHoverClass = "hover_style-img";
1120		        var textHoverClass = "hover_style";
1121
1122var elementClassNames = [
1123                   "analytics-sr",
1124                   "analytics-os",
1125                   "analytics-tq"
1126                        
1127		        ];
1128
1129		        var targetClassNames = [
1130                    "search-results-screen",
1131                    "operators-screen",
1132                    "queries-screen"
1133
1134		        ];
1135		        
1136		        
1137
1138		        
1139
1140
1141                function imageHoverIn(event){
1142
1143                	var element = event.currentTarget;
1144
1145
1146                    //get class list
1147                	var classList = Array.prototype.slice.call(element.classList);
1148
1149                	var matchedIndex = null;
1150
1151                	//check if any of elementClassNames exists in class list
1152                	targetClassNames.forEach(function (item, index){
1153
1154                        if(classList.includes(item)){
1155                        	matchedIndex = index;
1156                        }
1157                	});
1158                    
1159
1160                	if(null === matchedIndex){
1161                	    return null; 
1162                	}
1163
1164
1165                	var elementsArray = document.getElementsByClassName(elementClassNames[matchedIndex]);
1166                	//we know only one exists, so we grab the first element in the array
1167                	var element = elementsArray[0]; //this returns the element at position 0 in the array. Arrays start at 0. 
1168                	//now we add the class to that element
1169                	element.classList.add(textHoverClass);
1170                }
1171
1172
1173                function imageHoverOut(event){
1174
1175                	var element = event.currentTarget;
1176
1177
1178                    //get class list
1179                	var classList = Array.prototype.slice.call(element.classList);
1180
1181                	var matchedIndex = null;
1182
1183                	//check if any of elementClassNames exists in class list
1184                	targetClassNames.forEach(function (item, index){
1185
1186                        if(classList.includes(item)){
1187                        	matchedIndex = index;
1188                        }
1189                	});
1190
1191                	if(null === matchedIndex){
1192                	    return null; 
1193                	}
1194                	 
1195                	var elementsArray = document.getElementsByClassName(elementClassNames[matchedIndex]);
1196                	//we know only one exists, so we grab the first element in the array
1197                	var element = elementsArray[0]; //this returns the element at position 0 in the array. Arrays start at 0. 
1198                	//now we remove the class from that element
1199                	element.classList.remove(textHoverClass);
1200                }
1201               
1202                //now we assign these event handlers to teach image
1203                //same process as before for getting the element
1204
1205                targetClassNames.forEach(function(item, index){
1206
1207                	var className = targetClassNames[index];
1208
1209
1210                	var targetElement = document.getElementsByClassName(targetClassNames[index])[0];
1211
1212                	targetElement.addEventListener("mouseover", imageHoverIn);
1213                //And the mouseout event handler 
1214                targetElement.addEventListener("mouseout", imageHoverOut);
1215                });
1216
1217
1218                //textHover
1219                //element one - text
1220                //Create the functions to be called when the event takes place:
1221                function textHoverIn(event){
1222
1223                	var element = event.currentTarget;
1224
1225
1226                    //get class list
1227                	var classList = Array.prototype.slice.call(element.classList);
1228
1229                	var matchedIndex = null;
1230
1231                	//check if any of elementClassNames exists in class list
1232                	elementClassNames.forEach(function (item, index){
1233
1234                		
1235                        if(classList.includes(item)){
1236                        	matchedIndex = index;
1237                        }
1238                	});
1239                    
1240
1241                	if(null === matchedIndex){
1242                	    return null; 
1243                	}
1244
1245
1246                	var elementsArray = document.getElementsByClassName(targetClassNames[matchedIndex]);
1247                	//we know only one exists, so we grab the first element in the array
1248                	var element = elementsArray[0]; //this returns the element at position 0 in the array. Arrays start at 0. 
1249                	//now we add the class to that element
1250                	element.classList.add(imageHoverClass);
1251                }
1252
1253                function textHoverOut(event){
1254
1255                	var element = event.currentTarget;
1256
1257
1258                    //get class list
1259                	var classList = Array.prototype.slice.call(element.classList);
1260
1261                	var matchedIndex = null;
1262
1263                	//check if any of elementClassNames exists in class list
1264                	elementClassNames.forEach(function (item, index){
1265                        if(classList.includes(item)){
1266                        	matchedIndex = index;
1267                        }
1268                	});
1269
1270                	if(null === matchedIndex){
1271                	    return null; 
1272                	}
1273                	 
1274                	var elementsArray = document.getElementsByClassName(targetClassNames[matchedIndex]);
1275                	//we know only one exists, so we grab the first element in the array
1276                	var element = elementsArray[0]; //this returns the element at position 0 in the array. Arrays start at 0. 
1277                	//now we remove the class from that element
1278                	
1279                	element.classList.remove(imageHoverClass);
1280                }
1281                //now we assign these event handlers to the text
1282                elementClassNames.forEach(function(item, index){
1283                	var className = elementClassNames[index];
1284
1285                	var targetElement = document.getElementsByClassName(elementClassNames[index])[0];
1286                	targetElement.addEventListener("mouseover", textHoverIn);
1287                //And the mouseout event handler 
1288                targetElement.addEventListener("mouseout", textHoverOut);
1289                });;</script>
1289</body>
1290</html>

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