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https://about.volumeonetickets.org/faq/

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1<!doctype html>
2<html lang="en">
3<head>
4  <meta charset="utf-8">
5<meta name="viewport" content="width=device-width, initial-scale=1.0, shrink-to-fit=no, maximum-scale=1.0">
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7<link rel="apple-touch-icon" sizes="180x180" href="/apple-touch-icon.png">
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15<link rel="stylesheet" href="/css/bootstrap.min.css">
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17<script src="/js/jquery-3.6.0.min.js"></script>
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19<script src="/js/scripts.js"></script>
19
20
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23<script>
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24window.dataLayer = window.dataLayer || [];
25  function gtag(){dataLayer.push(arguments);}
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36
37<!-- End Google Tag Manager -->
38
39  <title>Frequently Asked Questions</title>
40
41  <meta name="description" content="Do I get a confirmation receipt after purchase? I didn't receive my tickets – how can I get them?">
42  <meta property="og:description" content="Do I get a confirmation receipt after purchase? I didn't receive my tickets – how can I get them?">
43  <meta property="og:image" content="https://about.volumeonetickets.org/images/volumeone_tickets_facebook_image.jpg">
44  <link rel="image_src" href="https://about.volumeonetickets.org/images/volumeone_tickets_facebook_image.jpg">
45
46  <link rel="stylesheet" type="text/css" href="/css/event-listing.1718208840.css"/>
47  <style type="text/css">
48@import url('https://fonts.googleapis.com/css2?family=Barlow:ital,wght@0,100;0,200;0,300;0,400;0,500;0,600;0,700;0,800;0,900;1,100;1,200;1,300;1,400;1,500;1,600;1,700;1,800;1,900&display=swap');
49
50body {
51  font-family: "Barlow", Inter, Roboto, "Open Sans", "Helvetica Neue", Helvetica, Arial, sans-serif;
52  overflow-x: hidden;
53  padding-top: 64px !important;
54}
55.fixed-top {
56  position: fixed;
57  top: 0;
58  right: 0;
59  left: 0;
60  z-index: 1030;
61}
62#partner-branding-menu {
63  height: 64px !important;
64  font-family: "Barlow", Inter, Roboto, "Open Sans", "Helvetica Neue", Helvetica, Arial, sans-serif !important;
65}
66@media (min-width: 797px) {
67  #partner-branding-menu {
68    height: 72px !important;
69  }
70}
71#partner-branding-menu #header {
72  font-family: "Barlow", Inter, Roboto, "Open Sans", "Helvetica Neue", Helvetica, Arial, sans-serif !important;
73  font-weight: 600 !important;
74}
75.logo {
76  width: 260px;
77  height: 49px;
78}
79.partner-logo {
80  display: block;
81  width: 260px;
82  height: 49px;
83  text-decoration: none !important;
84}
85.partner-nav-light {
86  background-color: #efeee8 !important;
87}
88body.light-theme .partner-nav-light,
89#footer.partner-nav-light {
90  background-color: #1a1348 !important;
91  color: #efeee8 !important;
92}
93.partner-nav-dark {
94  background-color: #1a1348 !important;
95  color: #efeee8 !important;
96}
97.partner-nav-dark #partner-nav a.menu-item:link,
98.partner-nav-dark #partner-nav a.menu-item:visited {
99  color: #efeee8 !important;
100}
101.partner-nav-light .partner-logo {
102  background-image: url("https://volumeonetickets.s3.amazonaws.com/gfx/volumeone_tickets_logo_tagline.png");
103  background-repeat: no-repeat;
104  background-size: contain;
105}
106body.light-theme .partner-nav-light .partner-logo {
107  background-image: url("https://volumeonetickets.s3.amazonaws.com/gfx/volumeone_tickets_logo_tagline_light.png");
108}
109.partner-nav-dark .partner-logo {
110  background-image: url("https://volumeonetickets.s3.amazonaws.com/gfx/volumeone_tickets_logo_tagline_light.png");
111  background-repeat: no-repeat;
112  background-size: contain;
113}
114.partner-logo > img {
115  opacity: 0 !important;
116}
117#partner-nav a {
118  font-size: 1rem !important;
119  padding: 20px 18px 14px 18px !important;
120}
121.partner-nav-light #partner-nav a.menu-item:link,
122.partner-nav-light #partner-nav a.menu-item:visited {
123  color: #1a1348 !important;
124}
125.partner-nav-light #partner-nav a.menu-item:hover,
126.partner-nav-light #partner-nav a.menu-item:active {
127  color: #e24c3b !important;
128}
129body.light-theme .partner-nav-light #partner-nav a.menu-item:link,
130body.light-theme .partner-nav-light #partner-nav a.menu-item:visited {
131  color: #efeee8 !important;
132}
133body.light-theme .partner-nav-light #partner-nav a.menu-item:hover,
134body.light-theme .partner-nav-light #partner-nav a.menu-item:active {
135  color: #ffa700 !important;
136}
137body.light-theme .partner-nav-light #partner-nav a.menu-item.active:link,
138body.light-theme .partner-nav-light #partner-nav a.menu-item.active:visited,
139body.light-theme .partner-nav-light #partner-nav a.menu-item.active:hover,
140body.light-theme .partner-nav-light #partner-nav a.menu-item.active:active {
141  color: #ffffff !important;
142}
143.partner-nav-dark #partner-nav a.menu-item:link,
144.partner-nav-dark #partner-nav a.menu-item:visited {
145  color: #ffffff !important;
146}
147.partner-nav-dark #partner-nav a.menu-item:hover,
148.partner-nav-dark #partner-nav a.menu-item:active {
149  color: #e24c3b !important;
150}
151.menu-mobile-toggle {
152  display: none;
153}
154@media (max-width: 796px) {
155  .menu-mobile-toggle {
156    display: block !important;
157    height: 64px;
158    width: 72px;
159    padding: 0 20px 0 0 !important;
160    font-size: 40px !important;
161    line-height: 60px;
162    text-align: right;
163    font-family: Arial, sans-serif;
164    color: #e24c3b;
165    transform: translateX(-100vw);
166    transition: transform 300ms ease-in-out 0s;
167  }
168  .menu-mobile-toggle::before {
169    content: "☰";
170  }
171  .partner-nav-open .menu-mobile-toggle {
172    width: 100vw;
173    transform: translateX(0vw);
174  }
175  .partner-nav-open .menu-mobile-toggle::before {
176    content: "×";
177  }
178  #partner-nav {
179    position: absolute;
180    top: 0;
181    right: 0;
182    overflow: visible;
183    transform: translateX(100vw);
184    transition: transform 300ms ease-in-out 0s;
185  }
186  #partner-nav.partner-nav-open {
187    position: absolute;
188    width: 100vw;
189    height: 100vh;
190    top: 0;
191    right: 0;
192    z-index: 1040;
193    background-color: rgba(26, 19, 72, 0.9);
194    box-shadow: 0 0 20px rgba(0, 0, 0, 0.15);
195    transform: translateX(0vw);
196  }
197  #partner-nav.partner-nav-open a.menu-item {
198    display: block !important;
199    padding-left: 20px !important;
200    padding-top: 12px !important;
201    padding-bottom: 12px !important;
202    font-size: 18px !important;
203    border-bottom: solid 1px #49416f;
204  }
205  .partner-nav-light #partner-nav.partner-nav-open a.menu-item:link,
206  .partner-nav-light #partner-nav.partner-nav-open a.menu-item:visited {
207    color: #efeee8 !important;
208  }
209  .partner-nav-light #partner-nav.partner-nav-open a.menu-item:hover,
210  .partner-nav-light #partner-nav.partner-nav-open a.menu-item:active {
211    color: #ffa700 !important;
212  }
213}
214body.dark-theme {
215  background-color: #efeee8 !important;
216}
217.dark-theme #event-list {
218  background-color: #120c37 !important;
219  border-color: #120c37 !important;
220}
221@media (max-width: 396px) {
222  #hero.left-compact .cta .btn.btn-md {
223    padding-left: 2.5rem !important;
224    padding-right: 2.5rem !important;
225    text-wrap: nowrap !important;
226  }
227}
228@media (min-width: 397px) and (max-width: 768px) {
229  #hero.left-compact .cta .btn.btn-md {
230    padding-left: 4rem !important;
231    padding-right: 4rem !important;
232    text-wrap: nowrap !important;
233  }
234}
235@media (min-width: 769px) {
236  #hero.left-compact .cta {
237    margin-right: 0 !important;
238  }
239  #hero.left-compact .cta .btn.btn-md {
240    padding-left: 2rem !important;
241    padding-right: 2rem !important;
242    text-wrap: nowrap !important;
243  }
244}
245#hero {
246  z-index: 7 !important;
247}
248#mobile-hero-image {
249  z-index: 6 !important;
250}
251@media (max-width: 768px) {
252  #hero.hero-header.with-logo.with-masthead .color-overlay .heading-block {
253    margin-top: 0 !important;
254  }
255}
256@media (min-width: 769px) {
257  #hero.hero-header.with-logo #left-logo-container {
258    max-width: 34% !important;
259    margin: auto 2.5rem auto 0 !important;
260  }
261  #hero.hero-header.with-logo #heading {
262    max-width: 65% !important;
263  }
264}
265@media (max-width: 768px) {
266  #hero.hero-header.with-logo.with-masthead #left-logo-container {
267    transform: translate(0, -92%) !important;
268    max-width: 90% !important;
269    margin-right: 0;
270  }
271  #hero.hero-header.with-logo.with-masthead #left-logo-container .event-logo {
272    max-width: 100% !important;
273    max-height: 190px !important;
274  }
275}
276#hero #event-name {
277  font-family: "Barlow", Inter, Roboto, "Open Sans", "Helvetica Neue", Helvetica, Arial, sans-serif !important;
278  font-weight: 800;
279}
280#hero .datetime-location-content {
281  letter-spacing: normal;
282}
283.pure-g [class*=pure-u] {
284  font-family: "Barlow", Inter, Roboto, "Open Sans", "Helvetica Neue", Helvetica, Arial, sans-serif !important;
285}
286.content {
287  font-weight: 400;
288  line-height: 1.6;
289}
290.content.pure-g {
291  font-family: "Barlow", Inter, Roboto, "Open Sans", "Helvetica Neue", Helvetica, Arial, sans-serif;
292}
293.content h1 {
294  font-weight: 900;
295  font-size: 2.75rem;
296  line-height: 1.1;
297  margin-bottom: 1rem;
298  margin-top: 0;
299  padding-top: 0.5rem;
300}
301.content h2 {
302  font-weight: 800;
303  font-size: 2rem;
304  line-height: 1.1;
305  margin-bottom: 0.75rem;
306  margin-top: 0;
307  padding-top: 0.5rem;
308}
309.content h3 {
310  font-weight: 800;
311  font-size: 1.5rem;
312  line-height: 1.1;
313  margin-bottom: 0.75rem;
314  margin-top: 0;
315  padding-top: 0.5rem;
316}
317.content h4 {
318  font-weight: 700;
319  font-size: 1.25rem;
320  line-height: 1.2;
321  margin-bottom: 0.75rem;
322  margin-top: 0;
323  padding-top: 0.5rem;
324}
325.content h5 {
326  font-weight: 700;
327  font-size: 1rem;
328  line-height: 1.3;
329  margin-bottom: 0.75rem;
330  margin-top: 0;
331  padding-top: 0.5rem;
332}
333.content h6 {
334  font-weight: 700;
335  font-size: 0.9rem;
336  line-height: 1.3;
337  margin-bottom: 0.5rem;
338  margin-top: 0;
339  padding-top: 0.5rem;
340}
341.content b,
342.content strong {
343  font-weight: 700;
344}
345.content p {
346  margin-top: 0;
347  margin-bottom: 0.75rem;
348  line-height: 1.4;
349}
350.content .general-text-area ul,
351.content .general-text-area ol {
352  padding-inline-start: 2rem;
353}
354.content .general-text-area li {
355  list-style-position: outside;
356  padding-left: 0.5rem;
357  margin-bottom: 0.25rem;
358}
359.container span.header,
360.content span.header {
361  font-size: 1rem;
362  line-height: 1;
363  font-weight: 500;
364  text-transform: uppercase;
365  letter-spacing: 1px;
366}
367#calendarModal .day.daySelected {
368  background-color: #e24c3b !important;
369  color: #fff !important;
370}
371#calendarModal table,
372#calendarModal table tr,
373#calendarModal table td {
374  border-width: 1px !important;
375}
376div.zabuto_calendar .table tr td div.day {
377  padding-top: 4px !important;
378  padding-bottom: 4px !important;
379}
380div.zabuto_calendar .table tr.calendar-month-header th {
381  padding-top: 8px !important;
382}
383div.zabuto_calendar .table tr.calendar-month-header th span {
384  padding-bottom: 4px !important;
385}
386#calendarModal.fancybox-content {
387  padding: 30px 10px 30px 10px !important;
388}
389.buyTicketsHolder {
390  padding-top: 12px;
391}
392@media (max-width: 578px) {
393  #featured-event-details h1 {
394    font-size: 1.5rem;
395    line-height: 1.2;
396  }
397}
398@media (min-width: 579px) and (max-width: 1092px) {
399  #featured-event-details h1 {
400    font-size: 2rem;
401    line-height: 1.1;
402  }
403}
404@media (min-width: 1093px) {
405  #featured-event-details h1 {
406    font-size: 2rem;
407    line-height: 1.1;
408  }
409}
410#event-list .event .location {
411  color: #8b969f !important;
412}
413@media (max-width: 578px) {
414  .event-info-container .event-cta-button {
415    display: none !important;
416  }
417}
418@media (max-width: 767px) {
419  #event-list .event {
420    min-height: 140px !important;
421    border-radius: 0 !important;
422    margin-bottom: 1.25rem !important;
423  }
424  #event-list .event .event-info-container {
425    padding-top: 8px !important;
426    padding-bottom: 8px !important;
427  }
428  #event-list .event .event-info {
429    margin-bottom: 0 !important;
430  }
431  #event-list .event .name {
432    display: block !important;
433    font-size: 1rem !important;
434    line-height: 1.3 !important;
435    margin-bottom: 0.5rem !important;
436  }
437  #event-list .event .thumbnail {
438    min-width: 140px !important;
439    border-radius: 0 !important;
440  }
441}
442@media (min-width: 768px) {
443  #event-list .event .name {
444    display: block;
445    font-size: 1.3rem !important;
446    line-height: 1.2 !important;
447    margin-bottom: 0.5rem !important;
448  }
449}
450.ft1-ctr {
451  max-width: 1170px;
452  margin-left: auto;
453  margin-right: auto;
454  margin-bottom: 2rem;
455}
456@media (max-width: 575px) {
457  .ft1-ctr {
458    text-align: center;
459  }
460  .ft1-lg-ctr {
461    margin-left: auto;
462    margin-right: auto;
463  }
464  .ft1-by {
465    margin-left: auto;
466    margin-right: auto;
467  }
468  .ft1-col {
469    border-bottom: dotted 2px rgba(255, 255, 255, 0.15);
470    padding-top: 12px;
471    padding-bottom: 12px;
472  }
473  .ft1-col:first-child {
474    padding-top: 0;
475  }
476  .ft1-col:last-child {
477    padding-bottom: 0;
478    border-bottom: none;
479  }
480}
481.ft1-lg-ctr {
482  width: 260px;
483  height: 49px;
484}
485@media (min-width: 576px) and (max-width: 991px) {
486  .ft1-lg-ctr {
487    width: 220px;
488    height: 41px;
489  }
490}
491@media (min-width: 992px) {
492  .ft1-lg-ctr {
493    width: 260px;
494    height: 49px;
495  }
496}
497.ft1-lgo-lk {
498  display: block;
499}
500.ft1-by {
501  color: #cdc8e2;
502  text-align: center;
503  width: 260px;
504  font-size: 12px;
505}
506@media (min-width: 576px) and (max-width: 991px) {
507  .ft1-by {
508    width: 220px;
509  }
510}
511@media (min-width: 992px) {
512  .ft1-by {
513    width: 260px;
514  }
515}
516.ft1-hd {
517  color: #cdc8e2;
518  text-transform: uppercase;
519  letter-spacing: 1px;
520  font-size: 11px;
521  margin-top: 0;
522  padding-top: 4px;
523  margin-bottom: 12px;
524}
525.ft1-ph {
526  font-size: 18px;
527}
528.ft1-adr {
529  font-size: 12px;
530}
531.ft1-ni {
532  margin-bottom: 4px;
533}
534.ft1-nl {
535  display: block;
536  padding: 4px 0 4px 0;
537}
538.ft1-hey {
539  margin-bottom: 4px;
540  font-weight: 700;
541  font-size: 14px;
542}
543.ft1-sm {
544  color: #cdc8e2;
545  font-size: 12px;
546  margin-top: 0;
547  margin-bottom: 4px;
548}
549#footer.partner-nav-light a:link,
550#footer.partner-nav-light a:visited {
551  color: #ffa700 !important;
552  text-decoration: none !important;
553}
554#footer.partner-nav-light a:hover,
555#footer.partner-nav-light a:active {
556  color: #ffffff !important;
557  text-decoration: underline !important;
558}
559#footer {
560  padding-left: 30px !important;
561  padding-right: 30px !important;
562  font-size: 1rem !important;
563  text-align: left !important;
564  box-sizing: border-box;
565}
566@media (max-width: 796px) {
567  #footer {
568    padding-left: 15px !important;
569    padding-right: 15px !important;
570  }
571}
572#footer .container {
573  padding-left: 0 !important;
574  padding-right: 0 !important;
575}
576@media (min-width: 576px) and (max-width: 767px) {
577  #footer .container {
578    max-width: 100% !important;
579  }
580}
581@media (min-width: 768px) and (max-width: 991px) {
582  #footer .container {
583    max-width: 100% !important;
584  }
585}
586@media (min-width: 992px) and (max-width: 1199px) {
587  #footer .container {
588    max-width: 100% !important;
589  }
590}
591@media (min-width: 1200px) {
592  #footer .container {
593    max-width: 100% !important;
594  }
595}
596#footer .content {
597  line-height: 1.5;
598}
599#footer p {
600  margin-top: 0;
601}
602#footer .social {
603  margin-bottom: 2rem !important;
604}
605#helpArea,
606.btn_help.faq {
607  display: none !important;
608}
609#footer .logo-wrapper {
610  display: none !important;
611}
612#footer {
613  -webkit-font-smoothing: antialiased;
614}
615#footer .img-fluid {
616  max-width: 100%;
617  height: auto;
618}
619#footer .row {
620  display: flex;
621  flex-wrap: wrap;
622  margin-right: -15px;
623  margin-left: -15px;
624}
625#footer .ft1-col {
626  position: relative;
627  width: 100%;
628  padding-right: 15px;
629  padding-left: 15px;
630}
631@media (min-width: 576px) {
632  #footer .col-sm-3 {
633    flex: 0 0 25%;
634    max-width: 25%;
635  }
636  #footer .col-sm-4 {
637    flex: 0 0 33.333333%;
638    max-width: 33.333333%;
639  }
640  #footer .col-sm-5 {
641    flex: 0 0 41.666667%;
642    max-width: 41.666667%;
643  }
644}
645@media (min-width: 768px) {
646  #footer .col-md-2 {
647    flex: 0 0 16.666667%;
648    max-width: 16.666667%;
649  }
650  #footer .col-md-3 {
651    flex: 0 0 25%;
652    max-width: 25%;
653  }
654  #footer .col-md-4 {
655    flex: 0 0 33.333333%;
656    max-width: 33.333333%;
657  }
658  #footer .col-md-5 {
659    flex: 0 0 41.666667%;
660    max-width: 41.666667%;
661  }
662  #footer .col-md-6 {
663    flex: 0 0 50%;
664    max-width: 50%;
665  }
666  #footer .col-md-7 {
667    flex: 0 0 58.333333%;
668    max-width: 58.333333%;
669  }
670  #footer .col-md-8 {
671    flex: 0 0 66.666667%;
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713.partner-homepage__footer .footer__top.grid {
714  display: block;
715}
716.fancybox-image,
717.fancybox-spaceball {
718  height: auto !important;
719}
720.fancybox-content {
721  max-width: 100% !important;
722}
723</style>
724<style type="text/css">
725  a:hover, a:active,
726  #featured-event-details .btn:hover,
727  #event-list .event .details .event-info a.toggle-summary-btn,
728  #featured-events-buttons a:hover,
729  #featured-events-buttons a:active,
730  #filter-nav-mobile #toggle-filters:link,
731  #event-list .event .btn,
732  #footer a:hover,
733  #event-list .event .event-info .toggle-summary-btn {
734    color: #e24c3b;
735  }
736  #event-list .event .btn  {
737    border-color: #e24c3b;
738  }
739  #event-list .event .date-box .month,
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741  .dark-theme #event-list .event .btn:hover,
742  #featured-event-details,
743  #featured-event-details .btn,
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747    background-color: #e24c3b;
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749  #featured-event-image{
750    background-image: linear-gradient(to bottom, #e24c3b, rgba(0, 0, 0, 0.99));
751  }
752</style>
753
754  <link rel="stylesheet" type="text/css" href="/css/partner-branding.1718208840.css">
755
756</head>
757<body class="light-theme">
758
759  
760<!-- Google Tag Manager (noscript) -->
vendor: 68 bytes, lines 760-761
760
761<noscript><iframe src="https://www.googletagmanager.com/ns.html?id=
761GTM-MKHCL38
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761"
762height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript>
763<!-- End Google Tag Manager (noscript) -->
764
765<section id="partner-branding-menu" class="fixed-top shadow partner-nav-light">
766  <div id="header">
767    <div class="logo">
768      <a href="https://volumeonetickets.org" class="partner-logo">
769        &nbsp;
770      </a>
771    </div>
772    <nav id="partner-nav">
773      <a href="https://volumeonetickets.org" class="menu-item menu-item-home" id="custom-menu-link-0" target="_self">All Events</a>
774      <a href="https://volumeonetickets.org/?topic=comedy" class="menu-item menu-item-comedy" id="custom-menu-link-1" target="_self">Comedy</a>
775      <a href="https://volumeonetickets.org/?topic=music" class="menu-item menu-item-music" id="custom-menu-link-2" target="_self">Music</a>
776      <a href="https://volumeonetickets.org/?org=6647c5ac-baa0-4cb6-a338-707d0ad1e024" class="menu-item menu-item-trolley" id="custom-menu-link-3" target="_self">Trolley</a>
777      <a href="/ticketing" class="menu-item menu-item-faq" id="custom-menu-link-4" target="_self">Sell</a>
778      <a href="/faq" class="menu-item menu-item-faq active" id="custom-menu-link-5" target="_self">FAQ</a>
779      <a href="/contact" class="menu-item menu-item-contact" id="custom-menu-link-6" target="_self">Contact</a>
780    </nav>
781  </div>
782  <div style="clear:both;"></div>
783</section>
784
785<div class="subnav-container">
786  <ul class="nav nav-tabs justify-content-center">
787    <li class="nav-item">
788      <a href="https://volumeonetickets.org" class="nav-link">&laquo; Events</a>
789    </li>
790    <li class="nav-item">
791      <a href="/" class="nav-link">About</a>
792    </li>
793    <li class="nav-item">
794      <a href="/ticketing" class="nav-link">Sell Tickets</a>
795    </li>
796    <li class="nav-item">
797      <a href="/faq" class="nav-link active">FAQ</a>
798    </li>
799    <li class="nav-item">
800      <a href="/contact" class="nav-link">Contact</a>
801    </li>
802  </ul>
803</div>
804
805  <main>
806    <div class="content-column content">
807      <h1 class="text-color-purple text-center" style="font-weight:800; letter-spacing:-1px;">Frequently Asked Questions</h1>
808
809      <div class="spacer-md"></div>
810
811      <div class="col-centered-lg">
812        <p><b>Do I get a confirmation receipt after purchase?</b><br>
813        Any time you make a purchase using our platform you will be given an option to print a receipt immediately after purchase, as well as an automatic email with the purchase details, and event information.</p>
814
815        <p><b>Can I get a refund?</b><br>
816        Each event has its own specific refund policy. Please check the fine print of your event for details for specifics. If you are able to request a refund, please contact the event activity producer directly. If a refund is granted, only the base ticket price will be refunded. All service/transaction fees will not be refunded.</p>
817
818        <p><b>What do I need to be able to print my tickets?</b><br>
819        You can print your tickets directly from the browser on your device using a printer of your choice.</p>
820
821        <p><b>Can I use my smartphone instead of printing out a ticket?</b><br>
822        Yes - you can show your digital ticket that you received via SMS or email on your phone screen at the event.</p>
823
824        <p><b>I see a duplicate charge on my credit card, will this go away?</b><br>
825        Most of the time, these double charges occur because of a mismatch in your billing address versus the mailing address associated with your credit card. If you received an error message that resulted in re-submitting your billing information, and the attempt failed, the transaction might be listed as pending.</p>
826        <p>Give your financial institution a call and have them take a closer look at the charges. If the charges are indeed listed as pending, they should go away in 2-4 business days. If you believe there is an error that is not pending, please reach out to <a href="mailto:[email protected]">[email protected]</a> for additional assistance.</p>
827
828        <p><b>I didn't receive my tickets – how can I get them?</b><br>
829        <em>First, please check your spam folder to see if the email &amp; tickets ended up there by mistake.</em><br><br>
830        If you would like us to resend your tickets, please email <a href="mailto:[email protected]">
830[email protected]</a> with the information you entered at check-out including: name, email, date of purchase, and event. We will be happy to re-send your tickets.</p>
831
832        <p><b>I bought a ticket for someone else, how do I send it to them?</b></p>
833        <p>There are a few ways to send a ticket:</p>
834        <p>1: You can forward your tickets email to your friend.</p>
835        <p>2: You can download each ticket individually to your computer, and then send it to your friend. Just make sure that you are sending each unique ticket and not the same tickets you will use.</p>
836        <p>3: You can print the tickets and send them in the mail or give them to your friend in person.</p>
837
838        <p><b>I have a question about the event, who do I contact?</b><br>
839        Please reach out to the event activity producer whose information is located on the event page. They will be able to answer any specific questions relating to the event.</p>
840
841        <p><b>There was an error/issue when I tried to purchase tickets – how can I continue to purchase?</b><br>
842        We greatly apologize for the difficulties! Please email <a href="mailto:[email protected]">[email protected]</a> with as much information as you can provide about the error/issue including: name, email address, event you wish to purchase tickets to, description of the issue, screen shot (if applicable), and what internet browser you are using (Internet Explorer, Google Chrome, Safari...etc). We will verify that your order did not still go through and contact you with next steps or a resolution.</p>
843
844      </div>
845
846      <div class="spacer-lg"></div>
847
848    </div>
849  </main>
850
851  <footer>
852  <div style="clear:both;"></div>
853  <div id="footer" class="partner-nav-light">
854    <div class="container">
855      <div class="row">
856        <div class="col-sm-12 col-md-12">
857
858          <!-- start custom footer content -->
859          <div class="ft1-ctr">
860            <div class="row">
861              <div class="col-md-4 col-sm-5 ft1-col">
862                <p class="ft1-lg-ctr">
863                  <a href="https://volumeonetickets.org" class="ft1-lgo-lk" title="Volume One Tickets">
864                    <img src="https://volumeonetickets.s3.amazonaws.com/gfx/volumeone_tickets_logo_tagline_light.png" class="img-fluid" alt="Volume One Tickets">
865                  </a>
866                </p>
867                <p class="ft1-by">Volume One Tickets is<br>
868                  brought to you by your friends at<br>
869                  <a href="https://volumeone.org" title="Volume One Magazine">Volume One</a> &amp;
870                  <a href="https://www.thelocalstore.org" title="The Local Store - Eau Claire, Wisconsin">The Local Store</a></p>
871              </div>
872              <div class="col-md-3 col-sm-4 ft1-col">
873                <p class="ft1-hd">Ticket Questions</p>
874                <p class="ft1-ph">(715) 552-0457</p>
875                <p><a href="mailto:[email protected]">[email protected]</a></p>
876                <p class="ft1-adr"><strong>Volume One &amp; The&nbsp;Local&nbsp;Store</strong><br>
877                  205 N Dewey Street<br>
878                  Eau Claire, WI 54703</p>
879              </div>
880              <div class="col-md-2 col-sm-3 ft1-col">
881                <p class="ft1-hd">More Info</p>
882                <p class="ft1-ni"><a href="https://volumeonetickets.org" class="ft1-nl">Home Page</a></p>
883                <p class="ft1-ni"><a href="https://about.volumeonetickets.org" class="ft1-nl">About Us</a></p>
884                <p class="ft1-ni"><a href="https://about.volumeonetickets.org/faq" class="ft1-nl">FAQ</a></p>
885                <p class="ft1-ni"><a href="https://about.volumeonetickets.org/contact" class="ft1-nl">Contact</a></p>
886              </div>
887              <div class="col-md-3 col-sm-12 ft1-col">
888                <p class="ft1-hd">Sell Tickets</p>
889                <p class="ft1-hey">Hey Event Organizers!</p>
890                <p class="ft1-sm">Volume One wants to help you<br>
891                  sell tickets for your event.</p>
892                <p class="ft1-ni"><a href="https://about.volumeonetickets.org/ticketing" class="ft1-nl">How It Works &raquo;</a></p>
893              </div>
894            </div>
895          </div>
896          <!-- end custom footer content -->
897
898          <div align="center" id="helpArea">
899            <a href="#help_content" class="btn_help faq" target="_blank"><span>Need Help?</span></a>
900          </div>
901        </div>
902      </div>
903    </div>
904  </div>
905</footer>
906
907</body>
908</html>

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