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36 37<!-- End Google Tag Manager --> 38 39 <title>Frequently Asked Questions</title> 40 41 <meta name="description" content="Do I get a confirmation receipt after purchase? I didn't receive my tickets â how can I get them?"> 42 <meta property="og:description" content="Do I get a confirmation receipt after purchase? I didn't receive my tickets â how can I get them?"> 43 <meta property="og:image" content="https://about.volumeonetickets.org/images/volumeone_tickets_facebook_image.jpg"> 44 <link rel="image_src" href="https://about.volumeonetickets.org/images/volumeone_tickets_facebook_image.jpg"> 45 46 <link rel="stylesheet" type="text/css" href="/css/event-listing.1718208840.css"/> 47 <style type="text/css"> 48@import url('https://fonts.googleapis.com/css2?family=Barlow:ital,wght@0,100;0,200;0,300;0,400;0,500;0,600;0,700;0,800;0,900;1,100;1,200;1,300;1,400;1,500;1,600;1,700;1,800;1,900&display=swap'); 49 50body { 51 font-family: "Barlow", Inter, Roboto, "Open Sans", "Helvetica Neue", Helvetica, Arial, sans-serif; 52 overflow-x: hidden; 53 padding-top: 64px !important; 54} 55.fixed-top { 56 position: fixed; 57 top: 0; 58 right: 0; 59 left: 0; 60 z-index: 1030; 61} 62#partner-branding-menu { 63 height: 64px !important; 64 font-family: "Barlow", Inter, Roboto, "Open Sans", "Helvetica Neue", Helvetica, Arial, sans-serif !important; 65} 66@media (min-width: 797px) { 67 #partner-branding-menu { 68 height: 72px !important; 69 } 70} 71#partner-branding-menu #header { 72 font-family: "Barlow", Inter, Roboto, "Open Sans", "Helvetica Neue", Helvetica, Arial, sans-serif !important; 73 font-weight: 600 !important; 74} 75.logo { 76 width: 260px; 77 height: 49px; 78} 79.partner-logo { 80 display: block; 81 width: 260px; 82 height: 49px; 83 text-decoration: none !important; 84} 85.partner-nav-light { 86 background-color: #efeee8 !important; 87} 88body.light-theme .partner-nav-light, 89#footer.partner-nav-light { 90 background-color: #1a1348 !important; 91 color: #efeee8 !important; 92} 93.partner-nav-dark { 94 background-color: #1a1348 !important; 95 color: #efeee8 !important; 96} 97.partner-nav-dark #partner-nav a.menu-item:link, 98.partner-nav-dark #partner-nav a.menu-item:visited { 99 color: #efeee8 !important; 100} 101.partner-nav-light .partner-logo { 102 background-image: url("https://volumeonetickets.s3.amazonaws.com/gfx/volumeone_tickets_logo_tagline.png"); 103 background-repeat: no-repeat; 104 background-size: contain; 105} 106body.light-theme .partner-nav-light .partner-logo { 107 background-image: url("https://volumeonetickets.s3.amazonaws.com/gfx/volumeone_tickets_logo_tagline_light.png"); 108} 109.partner-nav-dark .partner-logo { 110 background-image: url("https://volumeonetickets.s3.amazonaws.com/gfx/volumeone_tickets_logo_tagline_light.png"); 111 background-repeat: no-repeat; 112 background-size: contain; 113} 114.partner-logo > img { 115 opacity: 0 !important; 116} 117#partner-nav a { 118 font-size: 1rem !important; 119 padding: 20px 18px 14px 18px !important; 120} 121.partner-nav-light #partner-nav a.menu-item:link, 122.partner-nav-light #partner-nav a.menu-item:visited { 123 color: #1a1348 !important; 124} 125.partner-nav-light #partner-nav a.menu-item:hover, 126.partner-nav-light #partner-nav a.menu-item:active { 127 color: #e24c3b !important; 128} 129body.light-theme .partner-nav-light #partner-nav a.menu-item:link, 130body.light-theme .partner-nav-light #partner-nav a.menu-item:visited { 131 color: #efeee8 !important; 132} 133body.light-theme .partner-nav-light #partner-nav a.menu-item:hover, 134body.light-theme .partner-nav-light #partner-nav a.menu-item:active { 135 color: #ffa700 !important; 136} 137body.light-theme .partner-nav-light #partner-nav a.menu-item.active:link, 138body.light-theme .partner-nav-light #partner-nav a.menu-item.active:visited, 139body.light-theme .partner-nav-light #partner-nav a.menu-item.active:hover, 140body.light-theme .partner-nav-light #partner-nav a.menu-item.active:active { 141 color: #ffffff !important; 142} 143.partner-nav-dark #partner-nav a.menu-item:link, 144.partner-nav-dark #partner-nav a.menu-item:visited { 145 color: #ffffff !important; 146} 147.partner-nav-dark #partner-nav a.menu-item:hover, 148.partner-nav-dark #partner-nav a.menu-item:active { 149 color: #e24c3b !important; 150} 151.menu-mobile-toggle { 152 display: none; 153} 154@media (max-width: 796px) { 155 .menu-mobile-toggle { 156 display: block !important; 157 height: 64px; 158 width: 72px; 159 padding: 0 20px 0 0 !important; 160 font-size: 40px !important; 161 line-height: 60px; 162 text-align: right; 163 font-family: Arial, sans-serif; 164 color: #e24c3b; 165 transform: translateX(-100vw); 166 transition: transform 300ms ease-in-out 0s; 167 } 168 .menu-mobile-toggle::before { 169 content: "â°"; 170 } 171 .partner-nav-open .menu-mobile-toggle { 172 width: 100vw; 173 transform: translateX(0vw); 174 } 175 .partner-nav-open .menu-mobile-toggle::before { 176 content: "Ã"; 177 } 178 #partner-nav { 179 position: absolute; 180 top: 0; 181 right: 0; 182 overflow: visible; 183 transform: translateX(100vw); 184 transition: transform 300ms ease-in-out 0s; 185 } 186 #partner-nav.partner-nav-open { 187 position: absolute; 188 width: 100vw; 189 height: 100vh; 190 top: 0; 191 right: 0; 192 z-index: 1040; 193 background-color: rgba(26, 19, 72, 0.9); 194 box-shadow: 0 0 20px rgba(0, 0, 0, 0.15); 195 transform: translateX(0vw); 196 } 197 #partner-nav.partner-nav-open a.menu-item { 198 display: block !important; 199 padding-left: 20px !important; 200 padding-top: 12px !important; 201 padding-bottom: 12px !important; 202 font-size: 18px !important; 203 border-bottom: solid 1px #49416f; 204 } 205 .partner-nav-light #partner-nav.partner-nav-open a.menu-item:link, 206 .partner-nav-light #partner-nav.partner-nav-open a.menu-item:visited { 207 color: #efeee8 !important; 208 } 209 .partner-nav-light #partner-nav.partner-nav-open a.menu-item:hover, 210 .partner-nav-light #partner-nav.partner-nav-open a.menu-item:active { 211 color: #ffa700 !important; 212 } 213} 214body.dark-theme { 215 background-color: #efeee8 !important; 216} 217.dark-theme #event-list { 218 background-color: #120c37 !important; 219 border-color: #120c37 !important; 220} 221@media (max-width: 396px) { 222 #hero.left-compact .cta .btn.btn-md { 223 padding-left: 2.5rem !important; 224 padding-right: 2.5rem !important; 225 text-wrap: nowrap !important; 226 } 227} 228@media (min-width: 397px) and (max-width: 768px) { 229 #hero.left-compact .cta .btn.btn-md { 230 padding-left: 4rem !important; 231 padding-right: 4rem !important; 232 text-wrap: nowrap !important; 233 } 234} 235@media (min-width: 769px) { 236 #hero.left-compact .cta { 237 margin-right: 0 !important; 238 } 239 #hero.left-compact .cta .btn.btn-md { 240 padding-left: 2rem !important; 241 padding-right: 2rem !important; 242 text-wrap: nowrap !important; 243 } 244} 245#hero { 246 z-index: 7 !important; 247} 248#mobile-hero-image { 249 z-index: 6 !important; 250} 251@media (max-width: 768px) { 252 #hero.hero-header.with-logo.with-masthead .color-overlay .heading-block { 253 margin-top: 0 !important; 254 } 255} 256@media (min-width: 769px) { 257 #hero.hero-header.with-logo #left-logo-container { 258 max-width: 34% !important; 259 margin: auto 2.5rem auto 0 !important; 260 } 261 #hero.hero-header.with-logo #heading { 262 max-width: 65% !important; 263 } 264} 265@media (max-width: 768px) { 266 #hero.hero-header.with-logo.with-masthead #left-logo-container { 267 transform: translate(0, -92%) !important; 268 max-width: 90% !important; 269 margin-right: 0; 270 } 271 #hero.hero-header.with-logo.with-masthead #left-logo-container .event-logo { 272 max-width: 100% !important; 273 max-height: 190px !important; 274 } 275} 276#hero #event-name { 277 font-family: "Barlow", Inter, Roboto, "Open Sans", "Helvetica Neue", Helvetica, Arial, sans-serif !important; 278 font-weight: 800; 279} 280#hero .datetime-location-content { 281 letter-spacing: normal; 282} 283.pure-g [class*=pure-u] { 284 font-family: "Barlow", Inter, Roboto, "Open Sans", "Helvetica Neue", Helvetica, Arial, sans-serif !important; 285} 286.content { 287 font-weight: 400; 288 line-height: 1.6; 289} 290.content.pure-g { 291 font-family: "Barlow", Inter, Roboto, "Open Sans", "Helvetica Neue", Helvetica, Arial, sans-serif; 292}
293.content h1 { 294 font-weight: 900; 295 font-size: 2.75rem; 296 line-height: 1.1; 297 margin-bottom: 1rem; 298 margin-top: 0; 299 padding-top: 0.5rem; 300} 301.content h2 { 302 font-weight: 800; 303 font-size: 2rem; 304 line-height: 1.1; 305 margin-bottom: 0.75rem; 306 margin-top: 0; 307 padding-top: 0.5rem; 308} 309.content h3 { 310 font-weight: 800; 311 font-size: 1.5rem; 312 line-height: 1.1; 313 margin-bottom: 0.75rem; 314 margin-top: 0; 315 padding-top: 0.5rem; 316} 317.content h4 { 318 font-weight: 700; 319 font-size: 1.25rem; 320 line-height: 1.2; 321 margin-bottom: 0.75rem; 322 margin-top: 0; 323 padding-top: 0.5rem; 324} 325.content h5 { 326 font-weight: 700; 327 font-size: 1rem; 328 line-height: 1.3; 329 margin-bottom: 0.75rem; 330 margin-top: 0; 331 padding-top: 0.5rem; 332} 333.content h6 { 334 font-weight: 700; 335 font-size: 0.9rem; 336 line-height: 1.3; 337 margin-bottom: 0.5rem; 338 margin-top: 0; 339 padding-top: 0.5rem; 340} 341.content b, 342.content strong { 343 font-weight: 700; 344} 345.content p { 346 margin-top: 0; 347 margin-bottom: 0.75rem; 348 line-height: 1.4; 349} 350.content .general-text-area ul, 351.content .general-text-area ol { 352 padding-inline-start: 2rem; 353} 354.content .general-text-area li { 355 list-style-position: outside; 356 padding-left: 0.5rem; 357 margin-bottom: 0.25rem; 358} 359.container span.header, 360.content span.header { 361 font-size: 1rem; 362 line-height: 1; 363 font-weight: 500; 364 text-transform: uppercase; 365 letter-spacing: 1px; 366} 367#calendarModal .day.daySelected { 368 background-color: #e24c3b !important; 369 color: #fff !important; 370} 371#calendarModal table, 372#calendarModal table tr, 373#calendarModal table td { 374 border-width: 1px !important; 375} 376div.zabuto_calendar .table tr td div.day { 377 padding-top: 4px !important; 378 padding-bottom: 4px !important; 379} 380div.zabuto_calendar .table tr.calendar-month-header th { 381 padding-top: 8px !important; 382} 383div.zabuto_calendar .table tr.calendar-month-header th span { 384 padding-bottom: 4px !important; 385} 386#calendarModal.fancybox-content { 387 padding: 30px 10px 30px 10px !important; 388} 389.buyTicketsHolder { 390 padding-top: 12px; 391} 392@media (max-width: 578px) { 393 #featured-event-details h1 { 394 font-size: 1.5rem; 395 line-height: 1.2; 396 } 397} 398@media (min-width: 579px) and (max-width: 1092px) { 399 #featured-event-details h1 { 400 font-size: 2rem; 401 line-height: 1.1; 402 } 403} 404@media (min-width: 1093px) { 405 #featured-event-details h1 { 406 font-size: 2rem; 407 line-height: 1.1; 408 } 409} 410#event-list .event .location { 411 color: #8b969f !important; 412} 413@media (max-width: 578px) { 414 .event-info-container .event-cta-button { 415 display: none !important; 416 } 417} 418@media (max-width: 767px) { 419 #event-list .event { 420 min-height: 140px !important; 421 border-radius: 0 !important; 422 margin-bottom: 1.25rem !important; 423 } 424 #event-list .event .event-info-container { 425 padding-top: 8px !important; 426 padding-bottom: 8px !important; 427 } 428 #event-list .event .event-info { 429 margin-bottom: 0 !important; 430 } 431 #event-list .event .name { 432 display: block !important; 433 font-size: 1rem !important; 434 line-height: 1.3 !important; 435 margin-bottom: 0.5rem !important; 436 } 437 #event-list .event .thumbnail { 438 min-width: 140px !important; 439 border-radius: 0 !important; 440 } 441} 442@media (min-width: 768px) { 443 #event-list .event .name { 444 display: block; 445 font-size: 1.3rem !important; 446 line-height: 1.2 !important; 447 margin-bottom: 0.5rem !important; 448 } 449} 450.ft1-ctr { 451 max-width: 1170px; 452 margin-left: auto; 453 margin-right: auto; 454 margin-bottom: 2rem; 455} 456@media (max-width: 575px) { 457 .ft1-ctr { 458 text-align: center; 459 } 460 .ft1-lg-ctr { 461 margin-left: auto; 462 margin-right: auto; 463 } 464 .ft1-by { 465 margin-left: auto; 466 margin-right: auto; 467 } 468 .ft1-col { 469 border-bottom: dotted 2px rgba(255, 255, 255, 0.15); 470 padding-top: 12px; 471 padding-bottom: 12px; 472 } 473 .ft1-col:first-child { 474 padding-top: 0; 475 } 476 .ft1-col:last-child { 477 padding-bottom: 0; 478 border-bottom: none; 479 } 480} 481.ft1-lg-ctr { 482 width: 260px; 483 height: 49px; 484} 485@media (min-width: 576px) and (max-width: 991px) { 486 .ft1-lg-ctr { 487 width: 220px; 488 height: 41px; 489 } 490} 491@media (min-width: 992px) { 492 .ft1-lg-ctr { 493 width: 260px; 494 height: 49px; 495 } 496} 497.ft1-lgo-lk { 498 display: block; 499} 500.ft1-by { 501 color: #cdc8e2; 502 text-align: center; 503 width: 260px; 504 font-size: 12px; 505} 506@media (min-width: 576px) and (max-width: 991px) { 507 .ft1-by { 508 width: 220px; 509 } 510} 511@media (min-width: 992px) { 512 .ft1-by { 513 width: 260px; 514 } 515} 516.ft1-hd { 517 color: #cdc8e2; 518 text-transform: uppercase; 519 letter-spacing: 1px; 520 font-size: 11px; 521 margin-top: 0; 522 padding-top: 4px; 523 margin-bottom: 12px; 524} 525.ft1-ph { 526 font-size: 18px; 527} 528.ft1-adr { 529 font-size: 12px; 530} 531.ft1-ni { 532 margin-bottom: 4px; 533} 534.ft1-nl { 535 display: block; 536 padding: 4px 0 4px 0; 537} 538.ft1-hey { 539 margin-bottom: 4px; 540 font-weight: 700; 541 font-size: 14px; 542} 543.ft1-sm {
544 color: #cdc8e2; 545 font-size: 12px; 546 margin-top: 0; 547 margin-bottom: 4px; 548} 549#footer.partner-nav-light a:link, 550#footer.partner-nav-light a:visited { 551 color: #ffa700 !important; 552 text-decoration: none !important; 553} 554#footer.partner-nav-light a:hover, 555#footer.partner-nav-light a:active { 556 color: #ffffff !important; 557 text-decoration: underline !important; 558} 559#footer { 560 padding-left: 30px !important; 561 padding-right: 30px !important; 562 font-size: 1rem !important; 563 text-align: left !important; 564 box-sizing: border-box; 565} 566@media (max-width: 796px) { 567 #footer { 568 padding-left: 15px !important; 569 padding-right: 15px !important; 570 } 571} 572#footer .container { 573 padding-left: 0 !important; 574 padding-right: 0 !important; 575} 576@media (min-width: 576px) and (max-width: 767px) { 577 #footer .container { 578 max-width: 100% !important; 579 } 580} 581@media (min-width: 768px) and (max-width: 991px) { 582 #footer .container { 583 max-width: 100% !important; 584 } 585} 586@media (min-width: 992px) and (max-width: 1199px) { 587 #footer .container { 588 max-width: 100% !important; 589 } 590} 591@media (min-width: 1200px) { 592 #footer .container { 593 max-width: 100% !important; 594 } 595} 596#footer .content { 597 line-height: 1.5; 598} 599#footer p { 600 margin-top: 0; 601} 602#footer .social { 603 margin-bottom: 2rem !important; 604} 605#helpArea, 606.btn_help.faq { 607 display: none !important; 608} 609#footer .logo-wrapper { 610 display: none !important; 611} 612#footer { 613 -webkit-font-smoothing: antialiased; 614} 615#footer .img-fluid { 616 max-width: 100%; 617 height: auto; 618} 619#footer .row { 620 display: flex; 621 flex-wrap: wrap; 622 margin-right: -15px; 623 margin-left: -15px; 624} 625#footer .ft1-col { 626 position: relative; 627 width: 100%; 628 padding-right: 15px; 629 padding-left: 15px; 630} 631@media (min-width: 576px) { 632 #footer .col-sm-3 { 633 flex: 0 0 25%; 634 max-width: 25%; 635 } 636 #footer .col-sm-4 { 637 flex: 0 0 33.333333%; 638 max-width: 33.333333%; 639 } 640 #footer .col-sm-5 { 641 flex: 0 0 41.666667%; 642 max-width: 41.666667%; 643 } 644} 645@media (min-width: 768px) { 646 #footer .col-md-2 { 647 flex: 0 0 16.666667%; 648 max-width: 16.666667%; 649 } 650 #footer .col-md-3 { 651 flex: 0 0 25%; 652 max-width: 25%; 653 } 654 #footer .col-md-4 { 655 flex: 0 0 33.333333%; 656 max-width: 33.333333%; 657 } 658 #footer .col-md-5 { 659 flex: 0 0 41.666667%; 660 max-width: 41.666667%; 661 } 662 #footer .col-md-6 { 663 flex: 0 0 50%; 664 max-width: 50%; 665 } 666 #footer .col-md-7 { 667 flex: 0 0 58.333333%; 668 max-width: 58.333333%; 669 } 670 #footer .col-md-8 { 671 flex: 0 0 66.666667%; 672 max-width: 66.666667%; 673 } 674 #footer .col-md-9 { 675 flex: 0 0 75%; 676 max-width: 75%; 677 } 678 #footer .col-md-10 { 679 flex: 0 0 83.333333%; 680 max-width: 83.333333%; 681 } 682} 683.partner-homepage__footer .footer__logo { 684 display: none !important; 685} 686.partner-homepage__footer .footer__social { 687 display: none !important; 688} 689.partner-homepage__footer .footer__custom-text { 690 width: 100% !important; 691} 692.partner-homepage__footer .footer__top.sm\:grid-cols-\[1fr_auto_1fr\] { 693 grid-template-columns: none !important; 694} 695.partner-homepage__footer .footer__top.py-5 { 696 padding-block: 0 !important; 697} 698.partner-homepage__footer .footer__top.border-\[\#272A2F\] { 699 border-color: transparent !important; 700} 701.partner-homepage__footer .footer__top.border-b { 702 border-bottom-width: 0 !important; 703} 704.partner-homepage__footer .footer__top.gap-6 { 705 gap: 0 !important; 706} 707.partner-homepage__footer .footer__top.items-center { 708 align-items: unset !important; 709} 710.partner-homepage__footer .footer__top.grid-cols-1 { 711 grid-template-columns: none !important; 712} 713.partner-homepage__footer .footer__top.grid { 714 display: block; 715} 716.fancybox-image, 717.fancybox-spaceball { 718 height: auto !important; 719} 720.fancybox-content { 721 max-width: 100% !important; 722} 723</style> 724<style type="text/css"> 725 a:hover, a:active, 726 #featured-event-details .btn:hover, 727 #event-list .event .details .event-info a.toggle-summary-btn, 728 #featured-events-buttons a:hover, 729 #featured-events-buttons a:active, 730 #filter-nav-mobile #toggle-filters:link, 731 #event-list .event .btn, 732 #footer a:hover, 733 #event-list .event .event-info .toggle-summary-btn { 734 color: #e24c3b; 735 } 736 #event-list .event .btn { 737 border-color: #e24c3b; 738 } 739 #event-list .event .date-box .month, 740 #event-list .event .btn:hover, 741 .dark-theme #event-list .event .btn:hover, 742 #featured-event-details, 743 #featured-event-details .btn, 744 #nav-search button, 745 #mobile-nav-search button, 746 .dark-theme #featured-event-details .btn:hover { 747 background-color: #e24c3b; 748 } 749 #featured-event-image{ 750 background-image: linear-gradient(to bottom, #e24c3b, rgba(0, 0, 0, 0.99)); 751 } 752</style> 753 754 <link rel="stylesheet" type="text/css" href="/css/partner-branding.1718208840.css"> 755 756</head> 757<body class="light-theme"> 758 759 760<!-- Google Tag Manager (noscript) -->
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763<!-- End Google Tag Manager (noscript) --> 764 765<section id="partner-branding-menu" class="fixed-top shadow partner-nav-light"> 766 <div id="header"> 767 <div class="logo"> 768 <a href="https://volumeonetickets.org" class="partner-logo"> 769 770 </a> 771 </div> 772 <nav id="partner-nav"> 773 <a href="https://volumeonetickets.org" class="menu-item menu-item-home" id="custom-menu-link-0" target="_self">All Events</a> 774 <a href="https://volumeonetickets.org/?topic=comedy" class="menu-item menu-item-comedy" id="custom-menu-link-1" target="_self">Comedy</a> 775 <a href="https://volumeonetickets.org/?topic=music" class="menu-item menu-item-music" id="custom-menu-link-2" target="_self">Music</a> 776 <a href="https://volumeonetickets.org/?org=6647c5ac-baa0-4cb6-a338-707d0ad1e024" class="menu-item menu-item-trolley" id="custom-menu-link-3" target="_self">Trolley</a> 777 <a href="/ticketing" class="menu-item menu-item-faq" id="custom-menu-link-4" target="_self">Sell</a> 778 <a href="/faq" class="menu-item menu-item-faq active" id="custom-menu-link-5" target="_self">FAQ</a> 779 <a href="/contact" class="menu-item menu-item-contact" id="custom-menu-link-6" target="_self">Contact</a> 780 </nav> 781 </div> 782 <div style="clear:both;"></div> 783</section> 784 785<div class="subnav-container"> 786 <ul class="nav nav-tabs justify-content-center"> 787 <li class="nav-item"> 788 <a href="https://volumeonetickets.org" class="nav-link">« Events</a> 789 </li> 790 <li class="nav-item"> 791 <a href="/" class="nav-link">About</a> 792 </li> 793 <li class="nav-item"> 794 <a href="/ticketing" class="nav-link">Sell Tickets</a> 795 </li> 796 <li class="nav-item"> 797 <a href="/faq" class="nav-link active">FAQ</a> 798 </li> 799 <li class="nav-item"> 800 <a href="/contact" class="nav-link">Contact</a> 801 </li> 802 </ul> 803</div> 804 805 <main> 806 <div class="content-column content"> 807 <h1 class="text-color-purple text-center" style="font-weight:800; letter-spacing:-1px;">Frequently Asked Questions</h1> 808 809 <div class="spacer-md"></div> 810 811 <div class="col-centered-lg"> 812 <p><b>Do I get a confirmation receipt after purchase?</b><br> 813 Any time you make a purchase using our platform you will be given an option to print a receipt immediately after purchase, as well as an automatic email with the purchase details, and event information.</p> 814 815 <p><b>Can I get a refund?</b><br> 816 Each event has its own specific refund policy. Please check the fine print of your event for details for specifics. If you are able to request a refund, please contact the event activity producer directly. If a refund is granted, only the base ticket price will be refunded. All service/transaction fees will not be refunded.</p> 817 818 <p><b>What do I need to be able to print my tickets?</b><br> 819 You can print your tickets directly from the browser on your device using a printer of your choice.</p> 820 821 <p><b>Can I use my smartphone instead of printing out a ticket?</b><br> 822 Yes - you can show your digital ticket that you received via SMS or email on your phone screen at the event.</p> 823 824 <p><b>I see a duplicate charge on my credit card, will this go away?</b><br> 825 Most of the time, these double charges occur because of a mismatch in your billing address versus the mailing address associated with your credit card. If you received an error message that resulted in re-submitting your billing information, and the attempt failed, the transaction might be listed as pending.</p> 826 <p>Give your financial institution a call and have them take a closer look at the charges. If the charges are indeed listed as pending, they should go away in 2-4 business days. If you believe there is an error that is not pending, please reach out to <a href="mailto:[email protected]">[email protected]</a> for additional assistance.</p> 827 828 <p><b>I didn't receive my tickets â how can I get them?</b><br> 829 <em>First, please check your spam folder to see if the email & tickets ended up there by mistake.</em><br><br> 830 If you would like us to resend your tickets, please email <a href="mailto:[email protected]">
830[email protected]</a> with the information you entered at check-out including: name, email, date of purchase, and event. We will be happy to re-send your tickets.</p> 831 832 <p><b>I bought a ticket for someone else, how do I send it to them?</b></p> 833 <p>There are a few ways to send a ticket:</p> 834 <p>1: You can forward your tickets email to your friend.</p> 835 <p>2: You can download each ticket individually to your computer, and then send it to your friend. Just make sure that you are sending each unique ticket and not the same tickets you will use.</p> 836 <p>3: You can print the tickets and send them in the mail or give them to your friend in person.</p> 837 838 <p><b>I have a question about the event, who do I contact?</b><br> 839 Please reach out to the event activity producer whose information is located on the event page. They will be able to answer any specific questions relating to the event.</p> 840 841 <p><b>There was an error/issue when I tried to purchase tickets â how can I continue to purchase?</b><br> 842 We greatly apologize for the difficulties! Please email <a href="mailto:[email protected]">[email protected]</a> with as much information as you can provide about the error/issue including: name, email address, event you wish to purchase tickets to, description of the issue, screen shot (if applicable), and what internet browser you are using (Internet Explorer, Google Chrome, Safari...etc). We will verify that your order did not still go through and contact you with next steps or a resolution.</p> 843 844 </div> 845 846 <div class="spacer-lg"></div> 847 848 </div> 849 </main> 850 851 <footer> 852 <div style="clear:both;"></div> 853 <div id="footer" class="partner-nav-light"> 854 <div class="container"> 855 <div class="row"> 856 <div class="col-sm-12 col-md-12"> 857 858 <!-- start custom footer content --> 859 <div class="ft1-ctr"> 860 <div class="row"> 861 <div class="col-md-4 col-sm-5 ft1-col"> 862 <p class="ft1-lg-ctr"> 863 <a href="https://volumeonetickets.org" class="ft1-lgo-lk" title="Volume One Tickets"> 864 <img src="https://volumeonetickets.s3.amazonaws.com/gfx/volumeone_tickets_logo_tagline_light.png" class="img-fluid" alt="Volume One Tickets"> 865 </a> 866 </p> 867 <p class="ft1-by">Volume One Tickets is<br> 868 brought to you by your friends at<br> 869 <a href="https://volumeone.org" title="Volume One Magazine">Volume One</a> & 870 <a href="https://www.thelocalstore.org" title="The Local Store - Eau Claire, Wisconsin">The Local Store</a></p> 871 </div> 872 <div class="col-md-3 col-sm-4 ft1-col"> 873 <p class="ft1-hd">Ticket Questions</p> 874 <p class="ft1-ph">(715) 552-0457</p> 875 <p><a href="mailto:[email protected]">[email protected]</a></p> 876 <p class="ft1-adr"><strong>Volume One & The Local Store</strong><br> 877 205 N Dewey Street<br> 878 Eau Claire, WI 54703</p> 879 </div> 880 <div class="col-md-2 col-sm-3 ft1-col"> 881 <p class="ft1-hd">More Info</p> 882 <p class="ft1-ni"><a href="https://volumeonetickets.org" class="ft1-nl">Home Page</a></p> 883 <p class="ft1-ni"><a href="https://about.volumeonetickets.org" class="ft1-nl">About Us</a></p> 884 <p class="ft1-ni"><a href="https://about.volumeonetickets.org/faq" class="ft1-nl">FAQ</a></p> 885 <p class="ft1-ni"><a href="https://about.volumeonetickets.org/contact" class="ft1-nl">Contact</a></p> 886 </div> 887 <div class="col-md-3 col-sm-12 ft1-col"> 888 <p class="ft1-hd">Sell Tickets</p> 889 <p class="ft1-hey">Hey Event Organizers!</p> 890 <p class="ft1-sm">Volume One wants to help you<br> 891 sell tickets for your event.</p> 892 <p class="ft1-ni"><a href="https://about.volumeonetickets.org/ticketing" class="ft1-nl">How It Works »</a></p> 893 </div> 894 </div> 895 </div> 896 <!-- end custom footer content --> 897 898 <div align="center" id="helpArea">
899 <a href="#help_content" class="btn_help faq" target="_blank"><span>Need Help?</span></a> 900 </div> 901 </div> 902 </div> 903 </div> 904 </div> 905</footer> 906 907</body> 908</html>
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