1jQuery(document).ready(function(){wpsc_reset_responsive_style();jQuery(window).resize(function(){wpsc_reset_responsive_style(!0)});wpsc_document_ready();jQuery(window).on("popstate",function(){if(wpsc_is_description_text()){if(!confirm(supportcandy.translations.warning_message)){return}}});if(jQuery('#link-modal-title').length>0){jQuery('#link-modal-title').replaceWith('<h2 id="link-modal-title">'+jQuery('#link-modal-title').html()+'</h2>')}});function wpsc_reset_responsive_style(isWindowResize=!1){var lastContainerWidth=supportcandy.lastContainerWidth?supportcandy.lastContainerWidth:0;var containerWidth=jQuery("#wpsc-container").outerWidth();if(isWindowResize&&lastContainerWidth===containerWidth){return} 2supportcandy.lastContainerWidth=containerWidth;jQuery("#wpsc-container").hide();var style="xs";if(containerWidth<=768){style="xs"}else if(containerWidth>768&&containerWidth<=992){style="sm"}else if(containerWidth>992&&containerWidth<=1200){style="md"}else{style="lg"} 3supportcandy.responsiveStyle=style;var styleURL=supportcandy.plugin_url+"framework/responsive/"+style+".css?version="+supportcandy.version;var styleEl='<link id="wpsc-responsive-css" rel="stylesheet" type="text/css" href="'+styleURL+'" />';jQuery("#wpsc-responsive-css").remove();jQuery("head").append(styleEl);wpsc_apply_responsive_styles();jQuery("#wpsc-container").show()} 4function wpsc_el_reset_visible(){jQuery(".wpsc-visible-xs,.wpsc-visible-sm,.wpsc-visible-md,.wpsc-visible-lg").hide();jQuery(".wpsc-visible-"+supportcandy.responsiveStyle).show()} 5function wpsc_el_reset_hidden(){jQuery(".wpsc-hidden-xs,.wpsc-hidden-sm,.wpsc-hidden-md,.wpsc-hidden-lg").show();jQuery(".wpsc-hidden-"+supportcandy.responsiveStyle).hide()} 6function wpsc_toggle_humbargar(){var flag=supportcandy.humbargar?!0:!1;if(flag){jQuery(".wpsc-humbargar-menu").hide("slide",{direction:"right"},200,function(){jQuery(".wpsc-humbargar-overlay").hide()});supportcandy.humbargar=!1}else{jQuery(".wpsc-humbargar-overlay").show();jQuery(".wpsc-humbargar-menu").show("slide",{direction:"right"},200);supportcandy.humbargar=!0}} 7function wpsc_close_humbargar(){var flag=supportcandy.humbargar?!0:!1;if(flag){jQuery(".wpsc-humbargar-menu").hide();jQuery(".wpsc-humbargar-overlay").hide();supportcandy.humbargar=!1}} 8function wpsc_bulk_select_change(){var checked=jQuery(".wpsc-bulk-selector").is(":checked");jQuery(".wpsc-bulk-select").prop("checked",checked)} 9function wpsc_bulk_item_select_change(){var items=jQuery(".wpsc-bulk-select:checked");var checked=items.length===0?!1:!0;jQuery(".wpsc-bulk-selector").prop("checked",checked)} 10function wpsc_show_modal(){jQuery(".wpsc-modal .inner-container").hide();jQuery(".wpsc-modal .loader").show();jQuery(".wpsc-modal").show()} 11function wpsc_show_modal_inner_container(){jQuery(".wpsc-modal .loader").hide();jQuery(".wpsc-modal .inner-container").show("slide",{direction:"up"},200)} 12function wpsc_close_modal(){jQuery(".wpsc-modal .inner-container").hide("slide",{direction:"up"},200,function(){jQuery(".wpsc-modal").hide()})} 13function wpsc_toggle_off(el){var off=jQuery(el);var on=jQuery(el).next();var input=on.next();if(input.val()===0){return} 14input.val(0);on.removeClass("active");off.addClass("active")} 15function wpsc_toggle_on(el){var on=jQuery(el);var off=jQuery(el).prev();var input=on.next();if(input.val()===1){return} 16input.val(1);off.removeClass("active");on.addClass("active")} 17function wpsc_scroll_top(){jQuery("html, body").animate({scrollTop:jQuery("#wpsc-container").offset().top-42,},500)} 18function wpsc_toggle_mob_it_widgets(){var status=parseInt(jQuery(".wpsc-it-mob-widgets-inner-container").data("status"));if(!status){jQuery(".wpsc-it-mob-widgets-inner-container").slideDown();jQuery(".wpsc-it-mob-widget-trigger-btn .down").hide();jQuery(".wpsc-it-mob-widget-trigger-btn .up").show();jQuery(".wpsc-it-mob-widgets-inner-container").data("status",1)}else{jQuery(".wpsc-it-mob-widgets-inner-container").slideUp();jQuery(".wpsc-it-mob-widget-trigger-btn .up").hide();jQuery(".wpsc-it-mob-widget-trigger-btn .down").show();jQuery(".wpsc-it-mob-widgets-inner-container").data("status",0)}} 19function wpsc_it_ab_refresh(ticket_id){if(wpsc_is_description_text()){if(confirm(supportcandy.translations.warning_message)){wpsc_clear_saved_draft_reply(ticket_id)}else{return}} 20wpsc_get_individual_ticket(ticket_id)} 21function wpsc_it_close_ticket(ticket_id,nonce){if(wpsc_is_description_text()){if(!confirm(supportcandy.translations.warning_message))return} 22var flag=confirm(supportcandy.translations.confirm);if(flag){if(wpsc_is_description_text()){wpsc_clear_saved_draft_reply(ticket_id)}}else{return} 23var data={action:"wpsc_it_close_ticket",ticket_id,_ajax_nonce:nonce};jQuery.post(supportcandy.ajax_url,data,function(response){wpsc_run_ajax_background_process();wpsc_after_close_ticket(ticket_id)})} 24function wpsc_it_get_duplicate_ticket(ticket_id,nonce){wpsc_show_modal();var data={action:"wpsc_it_get_duplicate_ticket",ticket_id,_ajax_nonce:nonce,};jQuery.post(supportcandy.ajax_url,data,function(response){jQuery(".wpsc-modal-header").text(response.title);jQuery(".wpsc-modal-body").html(response.body);jQuery(".wpsc-modal-footer").html(response.footer);wpsc_show_modal_inner_container()})} 25function wpsc_it_set_duplicate_ticket(el,ticket_id){if(wpsc_is_description_text()){if(confirm(supportcandy.translations.warning_message)){wpsc_clear_saved_draft_reply(ticket_id)}else{return}} 26var form=jQuery("form.duplicate")[0];var dataform=new FormData(form);jQuery(".wpsc-modal-footer button").attr("disabled",!0);jQuery(el).text(supportcandy.translations.please_wait);jQuery.ajax({url:supportcandy.ajax_url,type:"POST",data:dataform,processData:!1,contentType:!1,}).done(function(response){wpsc_close_modal();wpsc_get_individual_ticket(response.ticket_id)})} 27function wpsc_it_delete_ticket(ticket_id,nonce){if(wpsc_is_description_text()){if(!confirm(supportcandy.translations.warning_message)){return}else{var is_tinymce=typeof tinyMCE!="undefined"&&tinyMCE.activeEditor&&!tinyMCE.activeEditor.isHidden();if(is_tinymce&&tinymce.get("description")){tinyMCE.get("description").setContent("")}
27else{jQuery("#description").val("")} 28wpsc_clear_saved_draft_reply(ticket_id)}} 29var flag=confirm(supportcandy.translations.confirm);if(!flag){return} 30var data={action:"wpsc_it_delete_ticket",ticket_id,_ajax_nonce:nonce};jQuery.post(supportcandy.ajax_url,data,function(response){wpsc_get_ticket_list();wpsc_run_ajax_background_process()})} 31function wpsc_it_ticket_restore(ticket_id,nonce){var flag=confirm(supportcandy.translations.confirm);if(!flag){return} 32var data={action:"wpsc_it_ticket_restore",ticket_id,_ajax_nonce:nonce,};jQuery.post(supportcandy.ajax_url,data,function(response){wpsc_get_individual_ticket(ticket_id)})} 33function wpsc_it_archive_ticket(ticket_id,nonce){if(wpsc_is_description_text()){if(!confirm(supportcandy.translations.warning_message)){return}else{var is_tinymce=typeof tinyMCE!="undefined"&&tinyMCE.activeEditor&&!tinyMCE.activeEditor.isHidden();if(is_tinymce&&tinymce.get("description")){var description=tinyMCE.get("description").setContent("")}else{var description=jQuery("#description").val("")} 34wpsc_clear_saved_draft_reply(ticket_id)}} 35var flag=confirm(supportcandy.translations.confirm);if(!flag){return} 36var data={action:"wpsc_it_archive_ticket",ticket_id,_ajax_nonce:nonce};jQuery.post(supportcandy.ajax_url,data,function(response){wpsc_get_ticket_list();wpsc_run_ajax_background_process()})} 37function wpsc_it_delete_permanently(ticket_id,nonce){var flag=confirm(supportcandy.translations.delete_permanently);if(!flag){return} 38var data={action:"wpsc_it_delete_permanently",ticket_id,_ajax_nonce:nonce,};jQuery.post(supportcandy.ajax_url,data,function(response){wpsc_get_ticket_list()})} 39function wpsc_it_block_unblock_notifications(ticketId,isBlock,nonce){if(!ticketId||typeof isBlock!=='boolean'||!nonce){console.error('Invalid parameters passed to wpsc_it_block_unblock_notifications');return} 40const message=isBlock?supportcandy.translations.block_notifications:supportcandy.translations.unblock_notifications;if(!window.confirm(message)){return} 41var data={action:'wpsc_it_block_unblock_notifications',ticket_id:ticketId,is_block:isBlock?1:0,_ajax_nonce:nonce,};jQuery.post(supportcandy.ajax_url,data,function(response){wpsc_get_individual_ticket(ticketId)})} 42function wpsc_it_get_edit_subject(ticket_id){wpsc_show_modal();var data={action:"wpsc_it_get_edit_subject",ticket_id,};jQuery.post(supportcandy.ajax_url,data,function(response){jQuery(".wpsc-modal-header").text(response.title);jQuery(".wpsc-modal-body").html(response.body);jQuery(".wpsc-modal-footer").html(response.footer);wpsc_show_modal_inner_container()})} 43function wpsc_it_set_edit_subject(el,ticket_id){if(wpsc_is_description_text()){if(!confirm(supportcandy.translations.warning_message)){wpsc_clear_saved_draft_reply(ticket_id)}else{return}} 44var form=jQuery("form.edit-subject")[0];var dataform=new FormData(form);jQuery(".wpsc-modal-footer button").attr("disabled",!0);jQuery(el).text(supportcandy.translations.please_wait);jQuery.ajax({url:supportcandy.ajax_url,type:"POST",data:dataform,processData:!1,contentType:!1,}).done(function(res){wpsc_close_modal();wpsc_get_individual_ticket(ticket_id)})} 45function wpsc_it_get_edit_ticket_status(ticket_id,nonce){wpsc_show_modal();var data={action:"wpsc_it_get_edit_ticket_status",ticket_id,_ajax_nonce:nonce,};jQuery.post(supportcandy.ajax_url,data,function(response){jQuery(".wpsc-modal-header").text(response.title);jQuery(".wpsc-modal-body").html(response.body);jQuery(".wpsc-modal-footer").html(response.footer);wpsc_show_modal_inner_container()})} 46function wpsc_it_set_edit_ticket_status(el,ticket_id){if(wpsc_is_description_text()){if(confirm(supportcandy.translations.warning_message)){wpsc_clear_saved_draft_reply(ticket_id)}else{return}} 47var form=jQuery("form.frm-edit-ticket-status")[0];var dataform=new FormData(form);jQuery(".wpsc-modal-footer button").attr("disabled",!0);jQuery(el).text(supportcandy.translations.please_wait);jQuery.ajax({url:supportcandy.ajax_url,type:"POST",data:dataform,processData:!1,contentType:!1,}).done(function(res){wpsc_close_modal();wpsc_get_individual_ticket(ticket_id);wpsc_run_ajax_background_process()})} 48function wpsc_it_get_add_ar(ticket_id,nonce){wpsc_show_modal();var data={action:"wpsc_it_get_add_ar",ticket_id,_ajax_nonce:nonce,};jQuery.post(supportcandy.ajax_url,data,function(response){jQuery(".wpsc-modal-header").text(response.title);jQuery(".wpsc-modal-body").html(response.body);jQuery(".wpsc-modal-footer").html(response.footer);wpsc_show_modal_inner_container()})} 49function wpsc_it_set_add_ar(el,ticket_id){if(wpsc_is_description_text()){if(confirm(supportcandy.translations.warning_message)){wpsc_clear_saved_draft_reply(ticket_id)}else{return}} 50var form=jQuery("form.additional-recipients")[0];var dataform=new FormData(form);jQuery(".wpsc-modal-footer button").attr("disabled",!0);jQuery(el).text(supportcandy.translations.please_wait);jQuery.ajax({url:supportcandy.ajax_url,type:"POST",data:dataform,processData:!1,contentType:!1,}).done(function(res){wpsc_close_modal();wpsc_get_individual_ticket(ticket_id)})} 51function wpsc_it_get_edit_assigned_agents(ticket_id,nonce){wpsc_show_modal();var data={action:"wpsc_it_get_edit_assigned_agents",ticket_id,_ajax_nonce:nonce,};jQuery.post(supportcandy.ajax_url,data,function(response){jQuery(".wpsc-modal-header").text(response.title);jQuery(".wpsc-modal-body").html(response.body);jQuery(".wpsc-modal-footer").html(response.footer);wpsc_show_modal_inner_container()})} 52function wpsc_it_set_edit_assigned_agents(el,ticket_id,uniqueId){if(wpsc_is_description_text()){if(confirm(supportcandy.translations.warning_message)){wpsc_clear_saved_draft_reply(ticket_id)}else{return}} 53var form=jQuery("form.change-assignee."+uniqueId)[0];var dataform=new FormData(form);jQuery(".wpsc-modal-footer button").attr("disabled",!0);jQuery(el).text(supportcandy.translations.please_wait);jQuery.ajax({url:supportcandy.ajax_url,type:"POST",data:dataform,processData:!1,contentType:!1,}).done(function(res){wpsc_close_modal();if(res.viewPermission){wpsc_get_individual_ticket(ticket_id)}else{wpsc_get_ticket_list()} 54wpsc_run_ajax_background_process()})} 55function wpsc_it_get_edit_raised_by(ticket_id,nonce){wpsc_show_modal();var data={action:"wpsc_it_get_edit_raised_by",ticket_id,_ajax_nonce:nonce,};jQuery.post(supportcandy.ajax_url,data,function(response){jQuery(".wpsc-modal-header").text(response.title);jQuery(".wpsc-modal-body").html(response.body);jQuery(".wpsc-modal-footer").html(response.footer);wpsc_show_modal_inner_container()})} 56function wpsc_it_set_edit_raised_by(el,ticket_id,uniqueId){if(wpsc_is_description_text()){if(confirm(supportcandy.translations.warning_message)){wpsc_clear_saved_draft_reply(ticket_id)}else{return}} 57var type=jQuery(".type."+uniqueId).val();if(type=="new"){var name=jQuery(".name."+uniqueId).val().trim();var email=jQuery(".email."+uniqueId).val().trim();if(!name||!email){return} 58if(!validateEmail(email)){alert(supportcandy.translations.raisedByEditWidget.invalidEmail);return}} 59var form=jQuery("form.change-raised-by."+uniqueId)[0];var dataform=new FormData(form);jQuery(".wpsc-modal-footer button").attr("disabled",!0);jQuery(el).text(supportcandy.translations.please_wait);jQuery.ajax({url:supportcandy.ajax_url,type:"POST",data:dataform,processData:!1,contentType:!1,}).done(function(res){wpsc_close_modal();wpsc_get_individual_ticket(ticket_id)})} 60function wpsc_it_get_edit_ticket_fields(ticket_id,nonce){wpsc_show_modal();var data={action:"wpsc_it_get_edit_ticket_fields",ticket_id,_ajax_nonce:nonce,};jQuery.post(supportcandy.ajax_url,data,function(response){jQuery(".wpsc-modal-header").text(response.title);jQuery(".wpsc-modal-body").html(response.body);jQuery(".wpsc-modal-footer").html(response.footer);wpsc_show_modal_inner_container()})} 61function wpsc_it_set_edit_ticket_fields(el,ticket_id){if(wpsc_is_description_text()){if(confirm(supportcandy.translations.warning_message)){wpsc_clear_saved_draft_reply(ticket_id)}else{return}} 62var form=jQuery("form.change-ticket-fields")[0];var dataform=new FormData(form);jQuery(".wpsc-modal-footer button").attr("disabled",!0);jQuery(el).text(supportcandy.translations.please_wait);jQuery.ajax({url:supportcandy.ajax_url,type:"POST",data:dataform,processData:!1,contentType:!1,}).done(function(res){wpsc_close_modal();wpsc_get_individual_ticket(ticket_id)})} 63function wpsc_it_get_edit_agentonly_fields(ticket_id,nonce){wpsc_show_modal();var data={action:"wpsc_it_get_edit_agentonly_fields",ticket_id,_ajax_nonce:nonce,};jQuery.post(supportcandy.ajax_url,data,function(response){jQuery(".wpsc-modal-header").text(response.title);jQuery(".wpsc-modal-body").html(response.body);jQuery(".wpsc-modal-footer").html(response.footer);wpsc_show_modal_inner_container()})} 64function wpsc_it_set_edit_agentonly_fields(el,ticket_id){if(wpsc_is_description_text()){if(confirm(supportcandy.translations.warning_message)){wpsc_clear_saved_draft_reply(ticket_id)}else{return}} 65var form=jQuery("form.change-agentonly-fields")[0];var dataform=new FormData(form);jQuery(".wpsc-modal-footer button").attr("disabled",!0);jQuery(el).text(supportcandy.translations.please_wait);jQuery.ajax({url:supportcandy.ajax_url,type:"POST",data:dataform,processData:!1,contentType:!1,}).done(function(res){wpsc_close_modal();wpsc_get_individual_ticket(ticket_id)})} 66function wpsc_it_get_edit_thread(el,ticket_id,thread_id,nonce){var thread=jQuery(el).closest(".wpsc-thread");thread.html(supportcandy.loader_html);var data={action:"wpsc_it_get_edit_thread",ticket_id,thread_id,_ajax_nonce:nonce,};jQuery.post(supportcandy.ajax_url,data,function(res){thread.html(res)})} 67function wpsc_it_set_edit_thread(el,uniqueId){var form=jQuery("form.edit-thread")[0];var dataform=new FormData(form);var is_tinymce=typeof tinyMCE!="undefined"&&tinyMCE.activeEditor&&!tinyMCE.activeEditor.isHidden();var description=is_tinymce&&tinymce.get(uniqueId)?tinyMCE.get(uniqueId).getContent():jQuery("#"+uniqueId).val().trim();if(!description){return} 68dataform.append("thread_content",description);var thread=jQuery(el).closest(".wpsc-thread");thread.html(supportcandy.loader_html);jQuery.ajax({url:supportcandy.ajax_url,type:"POST",data:dataform,processData:!1,contentType:!1,}).done(function(res){if(thread.next().length>0){thread.next().before(res)}else{thread.parent().append(res)} 69thread.remove()})} 70function wpsc_it_thread_delete(el,ticket_id,thread_id,nonce){var flag=confirm(supportcandy.translations.confirm);if(!flag){return} 71var thread=jQuery(el).closest(".wpsc-thread");thread.html(supportcandy.loader_html);var data={action:"wpsc_it_thread_delete",ticket_id,thread_id,_ajax_nonce:nonce,};jQuery.post(supportcandy.ajax_url,data,function(res){if(res.trim()){if(thread.next().length>0){thread.next().before(res)}else{thread.parent().append(res)}} 72thread.remove()})} 73function wpsc_it_get_thread(el,ticket_id,thread_id,_ajax_nonce){var thread=jQuery(el).closest(".wpsc-thread");thread.html(supportcandy.loader_html);var data={action:"wpsc_it_get_thread",ticket_id,thread_id,_ajax_nonce,};jQuery.post(supportcandy.ajax_url,data,function(res){if(thread.next().length>0){thread.next().before(res)}else{thread.parent().append(res)} 74thread.remove()})} 75function wpsc_it_view_thread_log(ticket_id,thread_id,log_id,_ajax_nonce){wpsc_show_modal();var data={action:"wpsc_it_view_thread_log",ticket_id,thread_id,log_id,_ajax_nonce,};jQuery.post(supportcandy.ajax_url,data,function(response){jQuery(".wpsc-modal-header").text(response.title);jQuery(".wpsc-modal-body").html(response.body);jQuery(".wpsc-modal-footer").html(response.footer);wpsc_show_modal_inner_container()})} 76function wpsc_it_view_deleted_thread(ticket_id,thread_id,_ajax_nonce){wpsc_show_modal();var data={action:"wpsc_it_view_deleted_thread",ticket_id,thread_id,_ajax_nonce,};jQuery.post(supportcandy.ajax_url,data,function(response){jQuery(".wpsc-modal-header").text(response.title);jQuery(".wpsc-modal-body").html(response.body);jQuery(".wpsc-modal-footer").html(response.footer);wpsc_show_modal_inner_container()})} 77function wpsc_it_restore_thread(ticket_id,thread_id,_ajax_nonce){var flag=confirm(supportcandy.translations.confirm);if(!flag){return} 78wpsc_close_modal();var thread=jQuery(".wpsc-thread."+thread_id);thread.html(supportcandy.loader_html);var data={action:"wpsc_it_restore_thread",ticket_id,thread_id,_ajax_nonce,};jQuery.post(supportcandy.ajax_url,data,function(res){if(thread.next().length>0){thread.next().before(res)}else{thread.parent().append(res)} 79thread.remove()})} 80function wpsc_it_thread_delete_permanently(ticket_id,thread_id,_ajax_nonce){var flag=confirm(supportcandy.translations.confirm);if(!flag){return} 81wpsc_close_modal();var thread=jQuery(".wpsc-thread."+thread_id);thread.html(supportcandy.loader_html);var data={action:"wpsc_it_thread_delete_permanently",ticket_id,thread_id,_ajax_nonce,};jQuery.post(supportcandy.ajax_url,data,function(res){thread.remove()})} 82function wpsc_get_macros(){wpsc_show_modal();var data={action:"wpsc_get_macros",};jQuery.post(supportcandy.ajax_url,data,function(response){jQuery(".wpsc-modal-header").text(response.title);jQuery(".wpsc-modal-body").html(response.body);jQuery(".wpsc-modal-footer").html(response.footer);wpsc_show_modal_inner_container();jQuery("input[type=text]").focus()})} 83function wpsc_add_and_condition(el,uniqueId){var container=jQuery(el).closest(".wpsc-form-filter-container").find(".and-container");container.append(jQuery(".and-template."+uniqueId).html());container=container.find(".and-item:last-child .or-container");container.append(jQuery(".or-template."+uniqueId).html());container.find("select").selectWoo()} 84function wpsc_add_or_condition(el,uniqueId){var container=jQuery(el).closest(".and-item").find(".or-container");container.append(jQuery(".or-template."+uniqueId).html());container.find(":last-child").find("select").selectWoo()} 85function wpsc_remove_condition_item(el){var andItem=jQuery(el).closest(".and-item");jQuery(el).closest(".wpsc-form-filter-item").remove();if(andItem.find(".or-container").children().length===0){jQuery(andItem).remove()}} 86function wpsc_get_condition_json(name){var conditions=[];jQuery(".wpsc-form-filter-container."+name+" .and-item").each(function(){var andCondition=[];jQuery(this).find(".wpsc-form-filter-item").each(function(){var slug=jQuery(this).find("select.filter").first().val();if(!slug){return} 87var operator=jQuery(this).find("select.operator").first().val();if(!operator){return} 88var operand_val_1=jQuery(this).find(".operand_val_1").first().val();if(!operand_val_1){return} 89var filter={slug,operator,operand_val_1};if(operator==="BETWEEN"){var operand_val_2=jQuery(this).find(".operand_val_2").first().val();if(!operand_val_2){return} 90filter.operand_val_2=operand_val_2} 91andCondition.push(filter)});conditions.push(andCondition)});return conditions} 92function wpsc_get_ticket_filter_operators(el,nonce){var content=jQuery(el).closest(".content");var slug=jQuery(el).val().trim();content.find(".conditional, .wpsc-inline-loader").remove();if(!slug){return} 93content.append(supportcandy.inline_loader);var data={action:"wpsc_get_ticket_filter_operators",slug:slug,_ajax_nonce:nonce,};jQuery.post(supportcandy.ajax_url,data,function(response){content.find(".wpsc-inline-loader").remove();content.append(response)})} 94function wpsc_get_ticket_filter_operands(el,id,nonce){var content=jQuery(el).closest(".content");var operator=jQuery(el).val().trim();content.find(".conditional.operand, .wpsc-inline-loader").remove();if(!operator){return} 95content.append(supportcandy.inline_loader);var data={action:"wpsc_get_ticket_filter_operands",operator,id,_ajax_nonce:nonce,};jQuery.post(supportcandy.ajax_url,data,function(response){content.find(".wpsc-inline-loader").remove();content.append(response)})} 96function wpsc_set_attach_single(el,uniqueId,slug){var fileAttachment=el.files[0];wpsc_file_upload(fileAttachment,uniqueId,slug,!0);jQuery(el).val("")} 97function wpsc_set_attach_multiple(el,uniqueId,slug){jQuery.each(el.files,function(index,fileAttachment){wpsc_file_upload(fileAttachment,uniqueId,slug)});jQuery(el).val("")} 98function wpsc_trigger_desc_attachments(uniqueId){jQuery("input."+uniqueId).trigger("click")} 99function wpsc_remove_attachment(el){var single=jQuery(el).data("single");var uniqueId=jQuery(el).data("uniqueid");jQuery(el).closest(".wpsc-editor-attachment").remove();if(single){jQuery("input."+uniqueId).show()}} 100function wpscAttachmentUploadProgress(e){if(e.lengthComput
100able){var max=e.total;var current=e.loaded;var progrss=current/max;e.currentTarget.attachment.find(".attachment-waiting").circleProgress("value",progrss)}} 101function wpsc_get_change_create_as(nonce){wpsc_show_modal();var data={action:"wpsc_get_change_create_as",_ajax_nonce:nonce};jQuery.post(supportcandy.ajax_url,data,function(response){jQuery(".wpsc-modal-header").text(response.title);jQuery(".wpsc-modal-body").html(response.body);jQuery(".wpsc-modal-footer").html(response.footer);wpsc_show_modal_inner_container()})} 102function wpsc_set_change_create_as(uniqueId,_ajax_nonce){var name=jQuery("input.name."+uniqueId).val().trim();var email=jQuery("input.email."+uniqueId).val().trim();if(!name||!email){alert(supportcandy.translations.req_fields_missing);return} 103if(!validateEmail(email)){alert(supportcandy.translations.invalidEmail);return} 104var data={action:"wpsc_add_new_create_as",name,email,_ajax_nonce};jQuery.post(supportcandy.ajax_url,data,function(response){jQuery("input.name").val(response.name);jQuery("input.email").val(response.email);if(jQuery("select.create-as").val()!=response.id){var newOption=new Option(response.label,response.id,!1,!1);jQuery("select.create-as").append(newOption);jQuery("select.create-as").val(response.id).trigger("change")} 105wpsc_close_modal();wpsc_after_change_create_as()})} 106function wpsc_check_tff_visibility(){var conditionalFields=jQuery(".wpsc-tff.conditional");if(conditionalFields.length===0){return} 107const callerId=Math.floor(Math.random()*100000);supportcandy.checkTffVisibityCallers=supportcandy.checkTffVisibityCallers||[];supportcandy.checkTffVisibityCallers.push(callerId);jQuery(".wpsc-ct-loader").html(supportcandy.inline_loader);jQuery("select.create-as").attr("disabled",!0);var form=jQuery("form.wpsc-create-ticket")[0];var dataform=new FormData(form);var is_tinymce=typeof tinyMCE!="undefined"&&tinyMCE.activeEditor&&!tinyMCE.activeEditor.isHidden();if(is_tinymce&&tinymce.get("description")){var description=tinyMCE.get("description").getContent()}else{var description=jQuery("#description").val()} 108dataform.append("description",description);dataform.append("action","wpsc_check_tff_visibility");jQuery.ajax({url:supportcandy.ajax_url,type:"POST",data:dataform,processData:!1,contentType:!1,}).done(function(results){jQuery.each(results,function(key,val){if(parseInt(val)===0){jQuery(".wpsc-tff."+key).addClass("wpsc-hidden");jQuery(".wpsc-tff."+key).removeClass("wpsc-visible")}else{jQuery(".wpsc-tff."+key).removeClass("wpsc-hidden");jQuery(".wpsc-tff."+key).addClass("wpsc-visible")}});jQuery(".wpsc-ct-loader").html("");jQuery("select.create-as").removeAttr("disabled")}).fail(function(xhr,status,error){console.error("AJAX request failed:",status,error);jQuery(".wpsc-ct-loader").html("");jQuery("select.create-as").removeAttr("disabled")}).always(function(){supportcandy.checkTffVisibityCallers=supportcandy.checkTffVisibityCallers.filter(function(id){return id!==callerId})})} 109function validateEmail(email){var re=/^(([^<>()\[\]\\.,;:\s@"]+(\.[^<>()\[\]\\.,;:\s@"]+)*)|(".+"))@((\[[0-9]{1,3}\.[0-9]{1,3}\.[0-9]{1,3}\.[0-9]{1,3}])|(([a-zA-Z\-0-9]+\.)+[a-zA-Z]{2,}))$/;return re.test(email)} 110function validateURL(url){var re=/^(?:(?:https?|ftp):\/\/)?(?:(?!(?:10|127)(?:\.\d{1,3}){3})(?!(?:169\.254|192\.168)(?:\.\d{1,3}){2})(?!172\.(?:1[6-9]|2\d|3[0-1])(?:\.\d{1,3}){2})(?:[1-9]\d?|1\d\d|2[01]\d|22[0-3])(?:\.(?:1?\d{1,2}|2[0-4]\d|25[0-5])){2}(?:\.(?:[1-9]\d?|1\d\d|2[0-4]\d|25[0-4]))|(?:(?:[a-z\u00a1-\uffff0-9]-*)*[a-z\u00a1-\uffff0-9]+)(?:\.(?:[a-z\u00a1-\uffff0-9]-*)*[a-z\u00a1-\uffff0-9]+)*(?:\.(?:[a-z\u00a1-\uffff]{2,})))(?::\d{2,5})?(?:\/\S*)?$/;return re.test(url)}
110 111function validateNumber(number){var re=/^[0-9]+$/;return re.test(number)} 112function wpsc_tl_filter_change(el,type){const filterSlug=jQuery(el).val()?.trim();const isTicketList=type==='ticket_list';supportcandy.prevFilter=supportcandy.ticketList.filters.filterSlug;if(filterSlug==='custom'){wpsc_tl_get_custom_filter(type);return} 113supportcandy.ticketList.filters={filterSlug};isTicketList?wpsc_get_tickets():wpsc_get_archive_tickets()} 114function wpsc_tl_set_page(page,type){switch(page){case "first":if(supportcandy.ticketList.pagination.current_page==1){return} 115supportcandy.ticketList.filters.page_no=1;break;case "prev":if(supportcandy.ticketList.pagination.current_page<2){return} 116supportcandy.ticketList.filters.page_no=supportcandy.ticketList.pagination.current_page-1;break;case "next":if(!supportcandy.ticketList.pagination.has_next_page){return} 117supportcandy.ticketList.filters.page_no=supportcandy.ticketList.pagination.current_page+1;break;case "last":if(supportcandy.ticketList.pagination.current_page==supportcandy.ticketList.pagination.total_pages){return} 118supportcandy.ticketList.filters.page_no=supportcandy.ticketList.pagination.total_pages;break} 119type==='ticket_list'?wpsc_get_tickets():wpsc_get_archive_tickets()} 120function wpsc_tl_reset_filter(type){var filters={filterSlug:""};supportcandy.ticketList.filters=filters;type==='ticket_list'?wpsc_get_tickets():wpsc_get_archive_tickets()} 121function wpsc_tl_search_keyup(e,el,type){if(e.keyCode!==13){return} 122var search=jQuery(el).val().trim();supportcandy.ticketList.filters.search=search;supportcandy.ticketList.filters.page_no=1;type==='ticket_list'?wpsc_get_tickets():wpsc_get_archive_tickets()} 123function wpsc_tl_apply_filter_btn_click(type){supportcandy.ticketList.filters.search=jQuery("input.wpsc-search-input").val().trim();supportcandy.ticketList.filters.orderby=jQuery("select.wpsc-input-sort-by").val();supportcandy.ticketList.filters.order=jQuery("select.wpsc-input-sort-order").val();supportcandy.ticketList.filters.page_no=1;type==='ticket_list'?wpsc_get_tickets():wpsc_get_archive_tickets()} 124function wpsc_tl_get_custom_filter(type){wpsc_show_modal();const isTicketList=type==='ticket_list';const action=isTicketList?'wpsc_get_tl_custom_filter':'wpsc_get_atl_custom_filter';const data={action,_ajax_nonce:supportcandy.nonce,};if(supportcandy.ticketList.filters.filterSlug==='custom'){data.filters=supportcandy.ticketList.filters} 125jQuery.post(supportcandy.ajax_url,data,function(response){jQuery('.wpsc-modal-header').text(response.title);jQuery('.wpsc-modal-body').html(response.body);jQuery('.wpsc-modal-footer').html(response.footer);wpsc_show_modal_inner_container()})} 126function wpsc_tl_apply_custom_filter(el,type){var filters=wpsc_get_condition_json("custom_filters");if(filters.length===0||(filters.length===1&&filters[0].length===0)){alert(supportcandy.translations.req_fields_missing);return} 127const cust_filter=type==="ticket_list"?"wpsc-tl-custom-filter":"wpsc-atl-custom-filter";filters={filterSlug:"custom","parent-filter":jQuery("."+cust_filter+" select[name=parent-filter]").val(),filters:JSON.stringify(filters),orderby:jQuery("."+cust_filter+" select[name=sort-by]").val(),order:jQuery("."+cust_filter+" select[name=sort-order]").val(),page_no:1,};supportcandy.ticketList.filters=filters;wpsc_close_modal();type==="ticket_list"?wpsc_get_tickets():wpsc_get_archive_tickets()} 128function wpsc_tl_edit_filter(type){if(supportcandy.ticketList.filters.filterSlug=="custom"){wpsc_tl_get_custom_filter(type)}else{type==="ticket_list"?wpsc_tl_get_edit_saved_filter():wpsc_atl_get_edit_saved_filter()}} 129function wpsc_tl_add_saved_filter(){var filters=wpsc_get_condition_json("custom_filters");if(filters.length===0||(filters.length===1&&filters[0].length===0)){alert(supportcandy.translations.req_fields_missing);return} 130filters={"parent-filter":jQuery(".wpsc-tl-custom-filter select[name=parent-filter]").val(),filters:JSON.stringify(filters),orderby:jQuery(".wpsc-tl-custom-filter select[name=sort-by]").val(),order:jQuery(".wpsc-tl-custom-filter select[name=sort-order]").val(),};supportcandy.tempFilters=filters;wpsc_close_modal();
130setTimeout(function(){wpsc_tl_get_add_saved_filter()},500)} 131function wpsc_tl_get_add_saved_filter(){wpsc_show_modal();var data={action:"wpsc_tl_get_add_saved_filter"};jQuery.post(supportcandy.ajax_url,data,function(response){jQuery(".wpsc-modal-header").text(response.title);jQuery(".wpsc-modal-body").html(response.body);jQuery(".wpsc-modal-footer").html(response.footer);wpsc_show_modal_inner_container()})} 132function wpsc_tl_set_add_saved_filter(el,nonce){var label=jQuery("input.wpsc-cf-label").val().trim();if(!label){alert(supportcandy.translations.req_fields_missing);return} 133jQuery(".wpsc-modal-footer button").attr("disabled",!0);jQuery(el).text(supportcandy.translations.please_wait);var data={action:"wpsc_tl_set_add_saved_filter",filters:supportcandy.tempFilters,_ajax_nonce:nonce,};data.filters.label=label;jQuery.post(supportcandy.ajax_url,data,function(response){supportcandy.ticketList.filters={filterSlug:response.slug};wpsc_close_modal();wpsc_get_ticket_list()})} 134function wpsc_tl_get_edit_saved_filter(){wpsc_show_modal();var data={action:"wpsc_tl_get_edit_saved_filter",filterSlug:supportcandy.ticketList.filters.filterSlug,_ajax_nonce:supportcandy.nonce,};jQuery.post(supportcandy.ajax_url,data,function(response){jQuery(".wpsc-modal-header").text(response.title);jQuery(".wpsc-modal-body").html(response.body);jQuery(".wpsc-modal-footer").html(response.footer);wpsc_show_modal_inner_container()})} 135function wpsc_tl_set_edit_saved_filter(el){var label=jQuery("input.wpsc-cf-label").val().trim();if(!label){alert(supportcandy.translations.req_fields_missing);return} 136var filters=wpsc_get_condition_json("custom_filters");if(filters.length===0||(filters.length===1&&filters[0].length===0)){alert(supportcandy.translations.req_fields_missing);return} 137jQuery(".wpsc-modal-footer button").attr("disabled",!0);jQuery(el).text(supportcandy.translations.please_wait);var form=jQuery(".wpsc-tl-custom-filter")[0];var dataform=new FormData(form);dataform.append("filters",JSON.stringify(filters));jQuery.ajax({url:supportcandy.ajax_url,type:"POST",data:dataform,processData:!1,contentType:!1,}).done(function(res){wpsc_close_modal();wpsc_get_ticket_list()})} 138function wpsc_tl_delete_saved_filter(type){var flag=confirm(supportcandy.translations.confirm);if(!flag){return} 139var data={action:"wpsc_tl_delete_saved_filter",slug:supportcandy.ticketList.filters.filterSlug,_ajax_nonce:supportcandy.nonce,};jQuery.post(supportcandy.ajax_url,data,function(res){supportcandy.ticketList.filters={filterSlug:""};wpsc_get_ticket_list()})} 140function wpsc_tl_close_custom_filter_modal(){jQuery("select.wpsc-input-filter").val(supportcandy.prevFilter);wpsc_close_modal()} 141function wpsc_tc_get_operators(el,nonce){var content=jQuery(el).closest(".content");var slug=jQuery(el).val().trim();content.find(".conditional, .wpsc-inline-loader").remove();if(!slug){return} 142content.append(supportcandy.inline_loader);var data={action:"wpsc_tc_get_operators",slug:slug,_ajax_nonce:nonce,};jQuery.post(supportcandy.ajax_url,data,function(response){content.find(".wpsc-inline-loader").remove();content.append(response)})} 143function wpsc_tc_get_operand(el,slug,nonce){var content=jQuery(el).closest(".content");var operator=jQuery(el).val().trim();content.find(".conditional.operand, .wpsc-inline-loader").remove();if(!operator){return} 144content.append(supportcandy.inline_loader);var data={action:"wpsc_tc_get_operand",operator,slug,_ajax_nonce:nonce,};jQuery.post(supportcandy.ajax_url,data,function(response){content.find(".wpsc-inline-loader").remove();content.append(response)})} 145function wpsc_add_custom_image_tinymce(editor,nonce){wpsc_show_modal();var data={action:"wpsc_add_custom_image_tinymce",editor_id:editor.id,_ajax_nonce:nonce,};jQuery.post(supportcandy.ajax_url,data,function(response){jQuery(".wpsc-modal-header").text(response.title);jQuery(".wpsc-modal-body").html(response.body);jQuery(".wpsc-modal-footer").html(response.footer);wpsc_show_modal_inner_container()})} 146function isValidImageURL(url){if(typeof url!=="string"){return!1} 147return!!url.match(/\w+\.(jpg|jpeg|gif|png|tiff|bmp)$/gi)} 148function wpsc_insert_editor_img(ed){if(jQuery("#wpsc-tinymce-image-url").val().trim()===""&&validateURL(jQuery("#wpsc-tinymce-image-url").val().trim())&&isValidImageURL(jQuery("#wpsc-tinymce-image-url").val().trim())){alert(supportcandy.translations.req_fields_error);return} 149if(jQuery("#wpsc-tinymce-image-width").val().trim()===""){alert(supportcandy.translations.req_fields_error);return} 150if(jQuery("#wpsc-tinymce-image-height").val().trim()===""){alert(supportcandy.translations.req_fields_error);return} 151var is_tinymce=typeof tinyMCE!="undefined"&&tinyMCE.activeEditor&&!tinyMCE.activeEditor.isHidden();if(!is_tinymce){return} 152wpsc_close_modal();var source=jQuery("#wpsc-tinymce-image-url").val().trim();var height=jQuery("#wpsc-tinymce-image-height").val().trim();var width=jQuery("#wpsc-tinymce-image-width").val().trim();tinymce.get(ed).execCommand("mceInsertContent",!1,'<img height="'+height+'" width="'+width+'" src="'+source+'"/>')} 153function wpsc_edit_custom_image_tinymce(editor,image_obj,nonce){if(!(editor&&image_obj)){alert(supportcandy.translations.req_fields_error);return} 154wpsc_show_modal();var data={action:"wpsc_edit_custom_image_tinymce",editor_id:editor.id,height:image_obj.height,width:image_obj.width,src:image_obj.src,_ajax_nonce:nonce,};jQuery.post(supportcandy.ajax_url,data,function(response){jQuery(".wpsc-modal-header").text(response.title);jQuery(".wpsc-modal-body").html(response.body);jQuery(".wpsc-modal-footer").html(response.footer);wpsc_show_modal_inner_container()})} 155function wpsc_it_thread_new_ticket(el,ticket_id,thread_id,nonce){wpsc_show_modal();var data={action:"wpsc_it_thread_new_ticket",ticket_id,thread_id,_ajax_nonce:nonce,};jQuery.post(supportcandy.ajax_url,data,function(response){jQuery(".wpsc-modal-header").text(response.title);jQuery(".wpsc-modal-body").html(response.body);jQuery(".wpsc-modal-footer").html(response.footer);wpsc_show_modal_inner_container()})} 156function wpsc_it_thread_info(el,ticket_id,thread_id,nonce,type='ticket_list'){wpsc_show_modal();var data={action:type==='ticket_list'?"wpsc_it_thread_info":"wpsc_it_archive_thread_info",thread_id,ticket_id,_ajax_nonce:nonce,};jQuery.post(supportcandy.ajax_url,data,function(response){jQuery(".wpsc-modal-header").text(response.title);jQuery(".wpsc-modal-body").html(response.body);jQuery(".wpsc-modal-footer").html(response.footer);wpsc_show_modal_inner_container()})} 157function wpsc_it_set_thread_new_ticket(el,thread_id,nonce){var form=jQuery("form.new_ticket_from_thread")[0];var dataform=new FormData(form);jQuery(".wpsc-modal-footer button").attr("disabled",!0);jQuery(el).text(supportcandy.translations.please_wait);jQuery.ajax({url:supportcandy.ajax_url,type:"POST",data:dataform,processData:!1,contentType:!1,}).done(function(response){wpsc_close_modal();wpsc_get_individual_ticket(response.ticket_id)})} 158function wpsc_get_rb_other_tickets(el,ticket_id,nonce){wpsc_show_modal();var data={action:"wpsc_get_rb_other_tickets",ticket_id,_ajax_nonce:nonce,};jQuery.post(supportcandy.ajax_url,data,function(response){jQuery(".wpsc-modal-header").text(response.title);jQuery(".wpsc-modal-body").html(response.body);jQuery(".wpsc-modal-footer").html(response.footer);wpsc_show_modal_inner_container()})} 159function wpsc_get_rb_info(el,ticket_id,nonce){wpsc_show_modal();var data={action:"wpsc_get_rb_info",ticket_id,_ajax_nonce:nonce};jQuery.post(supportcandy.ajax_url,data,function(response){jQuery(".wpsc-modal-header").text(response.title);jQuery(".wpsc-modal-body").html(response.body);jQuery(".wpsc-modal-footer").html(response.footer);wpsc_show_modal_inner_container()})} 160function wpsc_ticket_thread_expander_toggle(el){var height=parseInt(j
160Query(el).parent().find(".thread-text").height());if(height===100){jQuery(el).parent().find(".thread-text").height("auto");jQuery(el).text(supportcandy.translations.view_less)}else{jQuery(el).parent().find(".thread-text").height(100);jQuery(el).text(supportcandy.translations.view_more)}} 161function wpsc_bulk_change_status(nonce){var items=jQuery(".wpsc-bulk-select:checked");var checked=items.length===0?!1:!0;jQuery(".wpsc-bulk-selector").prop("checked",checked);if(items.length!=0){var ticket_ids=jQuery(".wpsc-bulk-select:checked").map(function(){return this.value}).get();wpsc_show_modal();var data={action:"wpsc_bulk_change_status",ticket_ids,_ajax_nonce:nonce,};jQuery.post(supportcandy.ajax_url,data,function(response){jQuery(".wpsc-modal-header").text(response.title);jQuery(".wpsc-modal-body").html(response.body);jQuery(".wpsc-modal-footer").html(response.footer);wpsc_show_modal_inner_container()})}} 162function wpsc_load_older_threads(el,ticket_id){if(supportcandy.reply_form_position==="top"){jQuery(".wpsc-it-thread-section-container").append(supportcandy.loader_html)}else{jQuery(".wpsc-it-thread-section-container").prepend(supportcandy.loader_html)} 163var oldBtnContainer=jQuery(el).parent();oldBtnContainer.hide();var data={action:"wpsc_load_older_threads",ticket_id,last_thread:supportcandy.threads.last_thread,};jQuery.post(supportcandy.ajax_url,data,function(response){jQuery(".wpsc-it-thread-section-container").find(".wpsc-loader").remove();if(supportcandy.reply_form_position==="top"){jQuery(".wpsc-it-thread-section-container").append(response.threads)}else{var scrollHeightBody=jQuery("body").prop("scrollHeight");var windowScrollTop=jQuery(window).scrollTop();jQuery(".wpsc-it-thread-section-container").prepend(response.threads);var scrollDiff=jQuery("body").prop("scrollHeight")-scrollHeightBody;jQuery(window).scrollTop(windowScrollTop+scrollDiff)} 164if(response.has_next_page){supportcandy.threads.last_thread=response.last_thread;oldBtnContainer.show()}})} 165function wpsc_set_bulk_change_status(el){var form=jQuery("form.frm-edit-bulk-status")[0];var dataform=new FormData(form);jQuery(".wpsc-modal-footer button").attr("disabled",!0);jQuery(el).text(supportcandy.translations.please_wait);jQuery.ajax({url:supportcandy.ajax_url,type:"POST",data:dataform,processData:!1,contentType:!1,}).done(function(res){wpsc_close_modal();wpsc_get_ticket_list();wpsc_run_ajax_background_process()})} 166function wpsc_bulk_assign_agents(nonce){var items=jQuery(".wpsc-bulk-select:checked");var checked=items.length===0?!1:!0;jQuery(".wpsc-bulk-selector").prop("checked",checked);if(items.length!=0){var ticket_ids=jQuery(".wpsc-bulk-select:checked").map(function(){return this.value}).get();wpsc_show_modal();var data={action:"wpsc_bulk_assign_agents",ticket_ids,_ajax_nonce:nonce,};jQuery.post(supportcandy.ajax_url,data,function(response){jQuery(".wpsc-modal-header").text(response.title);jQuery(".wpsc-modal-body").html(response.body);jQuery(".wpsc-modal-footer").html(response.footer);wpsc_show_modal_inner_container()})}} 167function wpsc_set_bulk_assign_agent(el){var form=jQuery("form.frm-bulk-assign-agent")[0];var dataform=new FormData(form);jQuery(".wpsc-modal-footer button").attr("disabled",!0);jQuery(el).text(supportcandy.translations.please_wait);jQuery.ajax({url:supportcandy.ajax_url,type:"POST",data:dataform,processData:!1,contentType:!1,}).done(function(res){wpsc_close_modal();wpsc_get_ticket_list();wpsc_run_ajax_background_process()})} 168function wpsc_bulk_assign_tags(nonce){var items=jQuery(".wpsc-bulk-select:checked");var checked=items.length===0?!1:!0;jQuery(".wpsc-bulk-selector").prop("checked",checked);if(items.length!=0){var ticket_ids=jQuery(".wpsc-bulk-select:checked").map(function(){return this.value}).get();wpsc_show_modal();var data={action:"wpsc_bulk_assign_tags",ticket_ids,_ajax_nonce:nonce,};jQuery.post(supportcandy.ajax_url,data,function(response){jQuery(".wpsc-modal-header").text(response.title);jQuery(".wpsc-modal-body").html(response.body);jQuery(".wpsc-modal-footer").html(response.footer);wpsc_show_modal_inner_container()})}} 169function wpsc_set_bulk_assign_tag(el){var form=jQuery("form.frm-bulk-assign-tags")[0];var dataform=new FormData(form);var tags=dataform.getAll("tags[]");if(!tags.length){return} 170jQuery(".wpsc-modal-footer button").attr("disabled",!0);jQuery(el).text(supportcandy.translations.please_wait);jQuery.ajax({url:supportcandy.ajax_url,type:"POST",data:dataform,processData:!1,contentType:!1,}).done(function(res){wpsc_close_modal();wpsc_get_ticket_list();wpsc_run_ajax_background_process()})} 171function wpsc_bulk_archive_tickets(nonce){var items=jQuery(".wpsc-bulk-select:checked");var checked=items.length===0?!1:!0;jQuery(".wpsc-bulk-selector").prop("checked",checked);if(items.length!=0){var ticket_ids=jQuery(".wpsc-bulk-select:checked").map(function(){return this.value}).get();var flag=confirm(supportcandy.translations.confirm);if(!flag){return} 172var data={action:"wpsc_bulk_archive_tickets",ticket_ids,_ajax_nonce:nonce,};jQuery.post(supportcandy.ajax_url,data,function(response){wpsc_get_ticket_list();wpsc_run_ajax_background_process()})}} 173function wpsc_bulk_permanently_delete_tickets(nonce){var items=jQuery(".wpsc-bulk-select:checked");var checked=items.length===0?!1:!0;jQuery(".wpsc-bulk-selector").prop("checked",checked);if(items.length!=0){var ticket_ids=jQuery(".wpsc-bulk-select:checked").map(function(){return this.value}).get();var flag=confirm(supportcandy.translations.delete_permanently);if(!flag){return} 174var data={action:"wpsc_bulk_permanently_delete_tickets",ticket_ids,_ajax_nonce:nonce,};jQuery.post(supportcandy.ajax_url,data,function(response){wpsc_get_ticket_list();wpsc_run_ajax_background_process()})}} 175function wpsc_set_agent_wh_hrs(el){const form=jQuery(".wpsc-frm-agent-wh")[0];const dataform=new FormData(form);jQuery(el).text(supportcandy.translations.please_wait);jQuery(".wpsc-section-container").html(supportcandy.loader_html);jQuery.ajax({url:supportcandy.ajax_url,type:"POST",data:dataform,processData:!1,contentType:!1,}).done(function(res){window.location.reload()})} 176function wpsc_set_add_agent_wh_exception(el){var title=jQuery("input[name=title]").val();var from_date=jQuery("input[name=exception_date]").val();if(!title||!from_date){alert(supportcandy.translations.req_fields_missing);return} 177const form=jQuery(".wpsc-frm-add-agent-exception")[0];const dataform=new FormData(form);jQuery(el).text(supportcandy.translations.please_wait);jQuery.ajax({url:supportcandy.ajax_url,type:"POST",data:dataform,processData:!1,contentType:!1,}).done(function(res){window.location.reload()})} 178function wpsc_set_edit_agent_wh_exception(el){var title=jQuery("input[name=title]").val();var from_date=jQuery("input[name=exception_date]").val();if(!title||!from_date){alert(supportcandy.translations.req_fields_missing);return} 179const form=jQuery(".wpsc-frm-edit-agent-exception")[0];const dataform=new FormData(form);jQuery(el).text(supportcandy.translations.please_wait);jQuery.ajax({url:supportcandy.ajax_url,type:"POST",data:dataform,processData:!1,contentType:!1,}).done(function(res){window.location.reload()})} 180function wpsc_get_ap_leaves_actions(dateSelected,nonce){supportcandy.temp.dateSelected=dateSelected;wpsc_show_modal();var data={action:"wpsc_get_ap_leaves_actions",dateSelected,_ajax_nonce:nonce,};jQuery.post(supportcandy.ajax_url,data,function(response){jQuery(".wpsc-modal-header").text(response.title);jQuery(".wpsc-modal-body").html(response.body);jQuery(".wpsc-modal-footer").html(response.footer);wpsc_show_modal_inner_container()})} 181function wpsc_set_ap_leaves_actions(el){const form=jQuery(".wpsc-frm-ap-holiday-actions")[0];const dataform=new FormData(form);dataform.append("dateSelected",supportcandy.temp.dateSelected);jQuery(el).text(supportcandy.translations.please_wait);jQuery.ajax({url:supportcandy.ajax_url,type:"POST",data:dataform,processData:!1,contentType:!1,}).done(function(response){jQuery.each(supportcandy.temp.dateSelected,function(index,value){if(response.action=="add"&&response.is_recurring==1){jQuery("td").find("[data-date="+value+"]").css({"background-color":"#eb4d4b"})}else if(response.action=="add"&&response.is_recurring==0){jQuery("td").find("[data-date="+value+"]").css({"background-color":"#f0932b"})}else{jQuery("td").find("[data-date="+value+"]").css("background-color","unset")}});supportcandy.temp.holidayList=response.holidayList;wpsc_close_modal()})} 182function wpsc_clear_date(el){jQuery(el).prev().val("");var conditionalFields=jQuery(".wpsc-tff.conditional");if(conditionalFields.length!==0){wpsc_check_tff_visibility()}} 183function wpsc_is_description_text(){var is_tinymce=typeof tinyMCE!="undefined"&&tinyMCE.activeEditor&&!tinyMCE.activeEditor.isHidden();if(is_tinymce&&tinymce.get("description")){var description=tinyMCE.get("description").getContent()}
183else{var description=jQuery("#description").val()} 184var flag=!1;if(description&&description.length!=0){flag=!0} 185return flag} 186function wpsc_get_edit_rb_info(el,ticket_id,nonce){wpsc_show_modal();var data={action:"wpsc_get_edit_rb_info",ticket_id,_ajax_nonce:nonce};jQuery.post(supportcandy.ajax_url,data,function(response){jQuery(".wpsc-modal-header").text(response.title);jQuery(".wpsc-modal-body").html(response.body);jQuery(".wpsc-modal-footer").html(response.footer);wpsc_show_modal_inner_container()})} 187function wpsc_set_edit_rb_info(el,ticket_id,nonce){var form=jQuery("form.frm-edit-rb-info")[0];var dataform=new FormData(form);jQuery(".wpsc-modal-footer button").attr("disabled",!0);jQuery(el).text(supportcandy.translations.please_wait);jQuery.ajax({url:supportcandy.ajax_url,type:"POST",data:dataform,processData:!1,contentType:!1,}).done(function(res){wpsc_close_modal();setTimeout(function(){wpsc_get_rb_info(el,ticket_id,nonce)},500)})} 188function wpsc_get_archive_tickets(){jQuery(".wpsc-bulk-selector").prop("checked",!1);jQuery(".wpsc-ticket-list").html(supportcandy.loader_html);var data={action:"wpsc_get_archive_tickets",_ajax_nonce:supportcandy.nonce,is_frontend:supportcandy.is_frontend};if(typeof supportcandy.ticketList!="undefined"&&typeof supportcandy.ticketList.filters!="undefined"){data.filters=supportcandy.ticketList.filters} 189jQuery.post(supportcandy.ajax_url,data,function(response){jQuery(".wpsc-filter-actions").html(response.filter_actions);jQuery(".wpsc-ticket-bulk-actions").html(response.bulk_actions);jQuery(".wpsc-ticket-list").html(response.tickets);jQuery(".wpsc-pagination-txt").text(response.pagination_str);jQuery("select.wpsc-input-filter").val(response.filters.filterSlug);jQuery("select.wpsc-input-sort-by").val(response.filters.orderby);jQuery("select.wpsc-input-sort-order").val(response.filters.order);jQuery("input.wpsc-search-input").val(response.filters.search);if(response.pagination.total_pages>1){jQuery(".wpsc-pagination-btn").show()}else{jQuery(".wpsc-pagination-btn").hide()} 190supportcandy.ticketList={filters:response.filters,pagination:response.pagination,}})} 191function wpsc_get_tickets(){if(supportcandy.ticket_list_loading){return} 192supportcandy.ticket_list_loading=!0;jQuery(".wpsc-bulk-selector").prop("checked",!1);jQuery(".wpsc-ticket-list").html(supportcandy.loader_html);var data={action:"wpsc_get_tickets",_ajax_nonce:supportcandy.nonce,is_frontend:supportcandy.is_frontend,};if(typeof supportcandy.ticketList!="undefined"&&typeof supportcandy.ticketList.filters!="undefined"){data.filters=supportcandy.ticketList.filters} 193jQuery.post(supportcandy.ajax_url,data,function(response){jQuery(".wpsc-filter-actions").html(response.filter_actions);jQuery(".wpsc-ticket-bulk-actions").html(response.bulk_actions);jQuery(".wpsc-ticket-list").html(response.tickets);jQuery(".wpsc-pagination-txt").text(response.pagination_str);jQuery("select.wpsc-input-filter").val(response.filters.filterSlug);jQuery("select.wpsc-input-sort-by").val(response.filters.orderby);jQuery("select.wpsc-input-sort-order").val(response.filters.order);jQuery("input.wpsc-search-input").val(response.filters.search);if(response.pagination.total_pages>1){jQuery(".wpsc-pagination-btn").show()}else{jQuery(".wpsc-pagination-btn").hide()} 194supportcandy.ticketList={filters:response.filters,pagination:response.pagination,}}).always(function(){supportcandy.ticket_list_loading=!1})} 195function wpsc_it_copy_url(ticket_id){var temp=jQuery("<input>");jQuery("body").append(temp);temp.val(jQuery("#wpsc-ticket-url").text()).select();document.execCommand("copy");temp.remove();alert(supportcandy.translations.copy_url)} 196function wpsc_get_tl_auto_refresh(){wpsc_show_modal();var headerText=jQuery(".wpsc-tl_snippets .auto-refresh .modal-header").text();var bodyHTML=jQuery(".wpsc-tl_snippets .auto-refresh .modal-body").html();var footerHTML=jQuery(".wpsc-tl_snippets .auto-refresh .modal-footer").html();jQuery(".wpsc-modal-header").text(headerText);jQuery(".wpsc-modal-body").html(bodyHTML);jQuery(".wpsc-modal-footer").html(footerHTML);var status=supportcandy.tl_auto_refresh?supportcandy.tl_auto_refresh:0;var el=status?jQuery(".wpsc-modal .toggle-on"):jQuery(".wpsc-modal .toggle-off");jQuery(".wpsc-modal-body input").val(status);status?wpsc_toggle_on(el):wpsc_toggle_off(el);wpsc_show_modal_inner_container()} 197function wpsc_set_tl_auto_refresh(el){jQuery(".wpsc-modal-footer button").attr("disabled",!0);jQuery(el).text(supportcandy.translations.please_wait);
197var status=parseInt(jQuery(".wpsc-modal-body input").val());wpsc_close_modal();if(supportcandy.tl_auto_refresh!==status){supportcandy.tl_auto_refresh=status;if(status===1){wpsc_tl_auto_refresh()}}} 198function wpsc_tl_auto_refresh(){if(supportcandy.tl_auto_refresh_started){return} 199supportcandy.tl_auto_refresh_started=!0;function run_refresh(){if(supportcandy.current_section==="ticket-list"&&!supportcandy.ticketListIsIndividual&&supportcandy.tl_auto_refresh===1&&!(jQuery(".wpsc-bulk-select:checked").length||jQuery(".wpsc-search-input").is(":focus"))){wpsc_get_tickets()} 200setTimeout(run_refresh,60000)} 201run_refresh()} 202function wpsc_user_logout(el,nonce){jQuery(el).text(supportcandy.translations.please_wait);var data={action:"wpsc_user_logout",_ajax_nonce:nonce};jQuery.post(supportcandy.ajax_url,data,function(res){window.location.reload()})} 203jQuery(document).keydown(function(e){if(e.keyCode==27){wpsc_close_modal()}});function wpsc_view_customer_info(customer_id,_ajax_nonce){wpsc_show_modal();var data={action:"wpsc_view_customer_info",customer_id,_ajax_nonce};jQuery.post(supportcandy.ajax_url,data,function(response){jQuery(".wpsc-modal-header").text(response.title);jQuery(".wpsc-modal-body").html(response.body);jQuery(".wpsc-modal-footer").html(response.footer);wpsc_show_modal_inner_container()})} 204function wpsc_get_edit_customer_info(customer_id,_ajax_nonce){wpsc_show_modal();var data={action:"wpsc_get_edit_customer_info",customer_id,_ajax_nonce,};jQuery.post(supportcandy.ajax_url,data,function(response){jQuery(".wpsc-modal-header").text(response.title);jQuery(".wpsc-modal-body").html(response.body);jQuery(".wpsc-modal-footer").html(response.footer);wpsc_show_modal_inner_container()})} 205function wpsc_set_edit_customer_info(el,id,nonce){var form=jQuery("form.frm-edit-customer-info")[0];var dataform=new FormData(form);jQuery(".wpsc-modal-footer button").attr("disabled",!0);jQuery(el).text(supportcandy.translations.please_wait);jQuery.ajax({url:supportcandy.ajax_url,type:"POST",data:dataform,processData:!1,contentType:!1,}).done(function(res){wpsc_close_modal();wpsc_scroll_top();wpsc_view_customer_detailed_info(res.customer_id,res.nonce)})} 206function wpsc_view_customer_logs(customer_id,_ajax_nonce){wpsc_show_modal();var data={action:"wpsc_view_customer_logs",customer_id,_ajax_nonce};jQuery.post(supportcandy.ajax_url,data,function(response){jQuery(".wpsc-modal-header").text(response.title);jQuery(".wpsc-modal-body").html(response.body);jQuery(".wpsc-modal-footer").html(response.footer);wpsc_show_modal_inner_container()})} 207function wpsc_clear_saved_draft_reply(ticket_id){var draft_replies=JSON.parse(localStorage.getItem("wpsc_auto_draft"))||{};var is_tinymce=typeof tinyMCE!="undefined"&&tinyMCE.activeEditor&&!tinyMCE.activeEditor.isHidden();if(is_tinymce&&tinymce.get("description")){tinyMCE.get("description").setContent("")} 208jQuery("#description").val("");if(!ticket_id)return;delete draft_replies[ticket_id];localStorage.setItem("wpsc_auto_draft",JSON.stringify(draft_replies))} 209function wpsc_run_ajax_background_process(){var data={action:"wpsc_run_ajax_background_process"};jQuery.post(supportcandy.ajax_url,data,function(response){})} 210function wpsc_self_assign_ticket(ticket_id,nonce){var data={action:"wpsc_self_assign_ticket",ticket_id,_ajax_nonce:nonce,};jQuery.post(supportcandy.ajax_url,data,function(response){wpsc_get_individual_ticket(ticket_id)})} 211function wpsc_delete_auto_draft(){var draft_cron_time=localStorage.getItem("wpsc_draft_cron_time");if(!draft_cron_time){localStorage.setItem("wpsc_draft_cron_time",new Date().getTime())} 212var diff=new Date().getTime()-draft_cron_time;if(diff<3600000){return} 213var draft_replies=JSON.parse(localStorage.getItem("wpsc_auto_draft"))||{};Object.keys(draft_replies).forEach((ticket_id)=>{var timeDifference=new Date()-new Date(draft_replies[ticket_id].date_updated);if(timeDifference>86400000){delete draft_replies[ticket_id]}});localStorage.setItem("wpsc_auto_draft",JSON.stringify(draft_replies));localStorage.setItem("wpsc_draft_cron_time",new Date().getTime())} 214function wpsc_delete_customer(customer_id,nonce){if(!confirm(supportcandy.translations.customer_delete_warn)){return} 215var data={action:"wpsc_delete_customer",customer_id,_ajax_nonce:nonce,};jQuery.post(supportcandy.ajax_url,data,function(response){window.location.reload()})} 216function wpsc_db_set_filter_duration_dates(duration){let dateStr="";let date=new Date();let from_date,to_date;switch(duration){case "today":dateStr=date.toISOString().split("T")[0];date_from_to={from:dateStr,to:dateStr,};break;case "yesterday":date.setDate(date.getDate()-1);dateStr=date.toISOString().split("T")[0];date_from_to={from:dateStr,to:dateStr,};break;case "this-week":let firstDayOfWeek=date.getDay()===0?6:date.getDay()-1;date.setDate(date.getDate()-firstDayOfWeek);from_date=date.toISOString().split("T")[0];date.setDate(date.getDate()+6);to_date=date.toISOString().split("T")[0];date_from_to={from:from_date,to:to_date,};break;case "last-week":let firstDayOfLastWeek=date.getDay()===0?7:date.getDay();date.setDate(date.getDate()-firstDayOfLastWeek-6);from_date=date.toISOString().split("T")[0];date.setDate(date.getDate()+6);to_date=date.toISOString().split("T")[0];date_from_to={from:from_date,to:to_date,};break;case "last-7":date.setDate(date.getDate()-1);to_date=date.toISOString().split("T")[0];date.setDate(date.getDate()-6);from_date=date.toISOString().split("T")[0];date_from_to={from:from_date,to:to_date,};break;case "last-30-days":date.setDate(date.getDate()-1);to_date=date.toISOString().split("T")[0];date.setDate(date.getDate()-29);from_date=date.toISOString().split("T")[0];date_from_to={from:from_date,to:to_date,};break;case "this-month":let this_month_starts=new Date(date.getFullYear(),date.getMonth(),1);let this_month_ends=new Date(date.getFullYear(),date.getMonth()+1,0);date_from_to={from:`${this_month_starts.getFullYear()}-${( 217 this_month_starts.getMonth() + 1 218 ) 219 .toString() 220 .padStart(2, "0")}-${this_month_starts 221 .getDate() 222 .toString() 223 .padStart(2, "0")}`,to:`${this_month_ends.getFullYear()}-${(this_month_ends.getMonth() + 1) 224 .toString() 225 .padStart(2, "0")}-${this_month_ends 226 .getDate() 227 .toString() 228 .padStart(2, "0")}`,};break;case "last-month":date.setMonth(date.getMonth()-1);let last_month_starts=new Date(date.getFullYear(),date.getMonth(),1);let last_month_ends=new Date(date.getFullYear(),date.getMonth()+1,0);date_from_to={from:`${last_month_starts.getFullYear()}-${( 229 last_month_starts.getMonth() + 1 230 ) 231 .toString() 232 .padStart(2, "0")}-${last_month_starts 233 .getDate() 234 .toString() 235 .padStart(2, "0")}`,to:`${last_month_ends.getFullYear()}-${(last_month_ends.getMonth() + 1) 236 .toString() 237 .padStart(2, "0")}-${last_month_ends 238 .getDate() 239 .toString() 240 .padStart(2, "0")}`,};break;case "this-quarter":let this_quarter_month_starts=Math.floor(date.getMonth()/3)*3;let quarter_start=new Date(date.getFullYear(),this_quarter_month_starts,1);let quarter_end=new Date(date.getFullYear(),this_quarter_month_starts+3,0);date_from_to={from:`${quarter_start.getFullYear()}-${(quarter_start.getMonth() + 1) 241 .toString() 242 .padStart(2, "0")}-${quarter_start 243 .getDate() 244 .toString() 245 .padStart(2, "0")}`,to:`${quarter_end.getFullYear()}-${(quarter_end.getMonth() + 1) 246 .toString() 247 .padStart(2, "0")}-${quarter_end 248 .getDate() 249 .toString() 250 .padStart(2, "0")}`,};break;case "last-quarter":let last_quarter_month_ends=Math.floor(date.getMonth()/3)*3-1;let last_quarter_month_starts=last_quarter_month_ends-2;if(last_quarter_month_ends<0){last_quarter_month_ends+=12;last_quarter_month_starts+=12} 251let last_quarter_start=new Date(date.getFullYear(),last_quarter_month_starts,1);let last_quarter_end=new Date(date.getFullYear(),last_quarter_month_ends+1,0);date_from_to={from:`${last_quarter_start.getFullYear()}-${( 252 last_quarter_start.getMonth() + 1 253 ) 254 .toString() 255 .padStart(2, "0")}-${last_quarter_start 256 .getDate() 257 .toString() 258 .padStart(2, "0")}`,to:`${last_quarter_end.getFullYear()}-${( 259 last_quarter_end.getMonth() + 1 260 ) 261 .toString() 262 .padStart(2, "0")}-${last_quarter_end 263 .getDate() 264 .toString() 265 .padStart(2, "0")}`,};break;case "this-year":date_from_to={from:`${date.getFullYear()}-01-01`,to:`${date.getFullYear()}-12-31`,};break;case "last-year":date_from_to={from:`${date.getFullYear() - 1}-01-01`,to:`${date.getFullYear() - 1}-12-31`,};break} 266return date_from_to} 267function wpsc_rp_get_baches(fromDate,toDate){let diffTime=Math.abs(toDate-fromDate);let diffDays=Math.ceil(diffTime/(1000*60*60*24))+1;let batches=[];let batchData=[];if(diffDays==1){for(var i=0;i<=23;i++){var hr=String(i);hr=hr.length==1?"0"+hr:hr;batchData.push({fromDate:fromDate.toISOString().split("T")[0]+" "+hr+":00:00",toDate:fromDate.toISOString().split("T")[0]+" "+hr+":59:59",durationType:"day",})}}else if(diffDays<=31){do{batchData.push({fromDate:fromDate.toISOString().split("T")[0]+" 00:00:00",toDate:fromDate.toISOString().split("T")[0]+" 23:59:59",durationType:"days",});fromDate.setDate(fromDate.getDate()+1)}while(fromDate<=toDate);}else if(diffDays<=180){var from=fromDate.toISOString().split("T")[0];fromDate.setDate(fromDate.getDate()+(7-fromDate.getDay()));batchData.push({fromDate:from+" 00:00:00",toDate:fromDate.toISOString().split("T")[0]+" 23:59:59",durationType:"weeks",});do{fromDate.setDate(fromDate.getDate()+1);var from=new Date(fromDate.toLocaleDateString("en-CA"));fromDate.setDate(fromDate.getDate()+6);var to=new Date(fromDate.toLocaleDateString("en-CA"));to=toDate<to?new Date(toDate.toLocaleDateString("en-CA")):to;batchData.push({fromDate:from.toISOString().split("T")[0]+" 00:00:00",toDate:to.toISOString().split("T")[0]+" 23:59:59",durationType:"weeks",})}while(fromDate<toDate);}else if(diffDays<=720){toDate=new Date(toDate.getFullYear(),toDate.getMonth(),toDate.getDate());var from=fromDate.toISOString().split("T")[0];if(fromDate.getMonth()==11){fromDate=new Date(fromDate.getFullYear(),11,31)}else{fromDate=new Date(fromDate.getFullYear(),fromDate.getMonth()+1,0)} 268batchData.push({fromDate:from+" 00:00:00",toDate:fromDate.toISOString().split("T")[0]+" 23:59:59",durationType:"months",});do{fromDate.setDate(fromDate.getDate()+1);var from=new Date(fromDate.toLocaleDateString("en-CA"));if(fromDate.getMonth()==11){fromDate=new Date(fromDate.getFullYear(),11,31)}else{fromDate=new Date(fromDate.getFullYear(),fromDate.getMonth()+1,0)} 269var to=new Date(fromDate.toLocaleDateString("en-CA"));to=toDate<to?new Date(toDate.toLocaleDateString("en-CA")):to;batchData.push({fromDate:from.toISOString().split("T")[0]+" 00:00:00",toDate:to.toISOString().split("T")[0]+" 23:59:59",durationType:"months",})}while(fromDate<toDate);}else{toDate=new Date(toDate.getFullYear(),toDate.getMonth(),toDate.getDate());var from=fromDate.toISOString().split("T")[0];fromDate=new Date(fromDate.getFullYear(),11,31);batchData.push({fromDate:from+" 00:00:00",toDate:fromDate.toISOString().split("T")[0]+" 23:59:59",durationType:"years",});do{fromDate.setDate(fromDate.getDate()+1);var from=new Date(fromDate.toLocaleDateString("en-CA"));fromDate=new Date(fromDate.getFullYear(),11,31);var to=new Date(fromDate.toLocaleDateString("en-CA"));to=toDate<to?new Date(toDate.toLocaleDateString("en-CA")):to;batchData.push({fromDate:from.toISOString().split("T")[0]+" 00:00:00",toDate:to.toISOString().split("T")[0]+" 23:59:59",durationType:"years",})}while(fromDate<toDate);} 270var batchLength=batchData.length;for(var i=0;i<batchLength;i=i+5){var batch=[];var counter=0;do{var index=i+counter;if(index==batchLength){break} 271batch.push(batchData[index]);counter++}while(counter<5);batches.push(batch)} 272return batches} 273function wpsc_generate_random_color(){var minLuminance=0.7;do{var color=Math.floor(Math.random()*16777216);var red=(color>>16)&0xff;var green=(color>>8)&0xff;var blue=color&0xff;var luminance=(0.299*red+0.587*green+0.114*blue)/255}while(luminance<minLuminance);return"#"+color.toString(16).toUpperCase()} 274function wpsc_get_dbc_ticket_list(element,card){var count=parseInt(j
274Query(element).find(".wpsc-dbc-count").text(),10);if(count===0){return} 275var data={action:"wpsc_dash_card_count_filter",card:card,view:supportcandy.is_frontend,_ajax_nonce:supportcandy.nonce,};jQuery.post(supportcandy.ajax_url,data,function(response){if(response.url){window.location=response.url}})} 276function wpsc_get_agent_status_ticket_list(agent_id,status_id,nonce){var data={action:"wpsc_get_agent_status_ticket_list",agent_id:agent_id,status_id:status_id,view:supportcandy.is_frontend,_ajax_nonce:nonce,};jQuery.post(supportcandy.ajax_url,data,function(response){if(response.url){window.location=response.url}})} 277function wpsc_it_refresh_tags(ticket_id){jQuery(".wpsc-it-tag-body").html(supportcandy.loader_html);var data={action:"wpsc_it_refresh_tags",ticket_id};jQuery.post(supportcandy.ajax_url,data,function(res){jQuery(".wpsc-it-tag-body").html(res)})} 278function wpsc_wp_user_profile(el,ticket_id,nonce){var data={action:"wpsc_wp_user_profile",ticket_id,_ajax_nonce:nonce,};jQuery.post(supportcandy.ajax_url,data,function(response){if(response.url){window.open(response.url,"_blank")}})} 279function wpsc_it_restore_archived(ticket_id,nonce){if(!confirm(supportcandy.translations.confirm)){return} 280var data={action:"wpsc_it_restore_archived",ticket_id,_ajax_nonce:nonce};jQuery.post(supportcandy.ajax_url,data,function(response){wpsc_get_archive_ticket_list()})} 281function wpsc_it_archive_ab_refresh(ticket_id){if(wpsc_is_description_text()){if(confirm(supportcandy.translations.confirm)){wpsc_clear_saved_draft_reply(ticket_id)}else{return}} 282wpsc_get_individual_archive_ticket(ticket_id)} 283function wpsc_load_older_archive_threads(el,ticket_id){if(supportcandy.reply_form_position==="top"){jQuery(".wpsc-it-thread-section-container").append(supportcandy.loader_html)}else{jQuery(".wpsc-it-thread-section-container").prepend(supportcandy.loader_html)} 284var oldBtnContainer=jQuery(el).parent();oldBtnContainer.hide();var data={action:"wpsc_load_older_archive_threads",ticket_id,last_thread:supportcandy.threads.last_thread,};jQuery.post(supportcandy.ajax_url,data,function(response){jQuery(".wpsc-it-thread-section-container").find(".wpsc-loader").remove();if(supportcandy.reply_form_position==="top"){jQuery(".wpsc-it-thread-section-container").append(response.threads)}else{var scrollHeightBody=jQuery("body").prop("scrollHeight");var windowScrollTop=jQuery(window).scrollTop();jQuery(".wpsc-it-thread-section-container").prepend(response.threads);var scrollDiff=jQuery("body").prop("scrollHeight")-scrollHeightBody;jQuery(window).scrollTop(windowScrollTop+scrollDiff)} 285if(response.has_next_page){supportcandy.threads.last_thread=response.last_thread;oldBtnContainer.show()}})} 286function wpsc_iat_delete_permanently(ticket_id,nonce){var flag=confirm(supportcandy.translations.delete_permanently);if(!flag){return} 287var data={action:"wpsc_iat_delete_permanently",ticket_id,_ajax_nonce:nonce,};jQuery.post(supportcandy.ajax_url,data,function(response){wpsc_get_archive_ticket_list()})} 288function wpsc_bulk_delete_archive_tickets(nonce){var items=jQuery(".wpsc-bulk-select:checked");var checked=items.length===0?!1:!0;jQuery(".wpsc-bulk-selector").prop("checked",checked);if(items.length!=0){var ticket_ids=jQuery(".wpsc-bulk-select:checked").map(function(){return this.value}).get();var flag=confirm(supportcandy.translations.delete_permanently);if(!flag){return} 289var data={action:"wpsc_bulk_delete_archive_tickets",ticket_ids,_ajax_nonce:nonce,};jQuery.post(supportcandy.ajax_url,data,function(response){wpsc_get_archive_ticket_list();wpsc_run_ajax_background_process()})}} 290function wpsc_bulk_restore_archive_tickets(nonce){var items=jQuery(".wpsc-bulk-select:checked");var checked=items.length===0?!1:!0;jQuery(".wpsc-bulk-selector").prop("checked",checked);if(items.length!=0){var ticket_ids=jQuery(".wpsc-bulk-select:checked").map(function(){return this.value}).get();var flag=confirm(supportcandy.translations.confirm);if(!flag){return} 291var data={action:"wpsc_bulk_restore_archive_tickets",ticket_ids,_ajax_nonce:nonce,};jQuery.post(supportcandy.ajax_url,data,function(response){wpsc_get_archive_ticket_list()})}} 292function wpsc_bulk_delete_tickets(nonce){var items=jQuery(".wpsc-bulk-select:checked");var checked=items.length===0?!1:!0;jQuery(".wpsc-bulk-selector").prop("checked",checked);if(items.length!=0){var ticket_ids=jQuery(".wpsc-bulk-select:checked").map(function(){return this.value}).get();var flag=confirm(supportcandy.translations.confirm);if(!flag){return} 293var data={action:"wpsc_bulk_delete_tickets",ticket_ids,_ajax_nonce:nonce,};jQuery.post(supportcandy.ajax_url,data,function(response){wpsc_get_ticket_list();wpsc_run_ajax_background_process()})}} 294function wpsc_bulk_restore_tickets(nonce){var items=jQuery(".wpsc-bulk-select:checked");var checked=items.length===0?!1:!0;jQuery(".wpsc-bulk-selector").prop("checked",checked);if(items.length!=0){var ticket_ids=jQuery(".wpsc-bulk-select:checked").map(function(){return this.value}).get();var flag=confirm(supportcandy.translations.confirm);if(!flag){return} 295var data={action:"wpsc_bulk_restore_tickets",ticket_ids,_ajax_nonce:nonce,};jQuery.post(supportcandy.ajax_url,data,function(response){wpsc_get_ticket_list()})}} 296function wpsc_bulk_delete_tickets_permanently(nonce){var items=jQuery(".wpsc-bulk-select:checked");var checked=items.length===0?!1:!0;jQuery(".wpsc-bulk-selector").prop("checked",checked);if(items.length!=0){var ticket_ids=jQuery(".wpsc-bulk-select:checked").map(function(){return this.value}).get();var flag=confirm(supportcandy.translations.confirm);if(!flag){return} 297var data={action:"wpsc_bulk_delete_tickets_permanently",ticket_ids,_ajax_nonce:nonce,};jQuery.post(supportcandy.ajax_url,data,function(response){wpsc_get_ticket_list()})}}
Line numbers count LF bytes from the start of the resource, as the search results do. Vendor segments are library code the classifier recognised; they are stored but not indexed. Bytes are shown as Latin1 characters, one per byte.