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https://www.route101.com/cx-consultancy

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13    <title>CX Strategy and Measurable Results | Consultancy Services by Route 101</title>
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15    <meta name="description" content="Transform your contact center with our consultancy services, turning CX strategies into measurable results through technology &amp; operational efficiency.">
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25    <meta property="og:description" content="Transform your contact center with our consultancy services, turning CX strategies into measurable results through technology &amp; operational efficiency.">
26    <meta property="og:title" content="CX Strategy and Measurable Results | Consultancy Services by Route 101">
27    <meta name="twitter:description" content="Transform your contact center with our consultancy services, turning CX strategies into measurable results through technology &amp; operational efficiency.">
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368}
369
370#hs_cos_wrapper_widget_1771453099666 .au-banner--slider .nav-btn.prev-slide { content:url('https://f.hubspotusercontent40.net/hubfs/4921395/CaretLeft%20%281%29.png'); }
371
372#hs_cos_wrapper_widget_1771453099666 .au-banner--slider .nav-btn.next-sl
372ide { content:url('https://f.hubspotusercontent40.net/hubfs/4921395/CaretLeft%20%282%29.png'); }
373
374</style>
375
376<link class="hs-async-css" rel="preload" href="https://www.route101.com/hubfs/hub_generated/module_assets/1/377899995374/1790233506529/module_customer-logos.min.css" as="style" onload="this.onload=null;this.rel='stylesheet'">
377<noscript><link rel="stylesheet" href="https://www.route101.com/hubfs/hub_generated/module_assets/1/377899995374/1790233506529/module_customer-logos.min.css"></noscript>
378
379<style>
380  #hs_cos_wrapper_module_17854192805095 .au-partner {
381  margin-top:0px;
382  background:rgba(8,27,34,100%);
383  border-radius:20px;
384  padding:0px;
385}
386
387#hs_cos_wrapper_module_17854192805095 .au-partner .au-partner__with_subtitle {
388  position:relative;
389  display:block;
390  width:100%;
391}
392
393#hs_cos_wrapper_module_17854192805095 .au-partner__with_subtitle .au-partner__container {
394  min-width:0;
395  width:100%;
396}
397
398#hs_cos_wrapper_module_17854192805095 .au-partner__subtitle {
399  padding:0;
400  margin:50px 0 20px;
401  color:#FF8F1C;
402  letter-spacing:4px;
403  text-transform:uppercase;
404  text-align:center;
405}
406
407@media (min-width:993px) {
408  #hs_cos_wrapper_module_17854192805095 .au-partner .au-partner__with_subtitle {
409    display:flex;
410    align-items:center;
411    justify-content:space-around;
412  }
413
414  #hs_cos_wrapper_module_17854192805095 .au-partner__with_subtitle .au-partner__container {
415    flex:1 1 auto;
416    width:auto;
417  }
418
419  #hs_cos_wrapper_module_17854192805095 .au-partner__subtitle {
420    z-index:1;
421    flex:0 0 20%;
422    padding:0 36px 0 0;
423    margin:0;
424    text-align:left;
425  }
426}
427
428@media (max-width:992px) {
429  #hs_cos_wrapper_module_17854192805095 .au-partner .au-partner__with_subtitle {
430    display:block;
431    padding-top:50px;
432  }
433
434  #hs_cos_wrapper_module_17854192805095 .au-partner__with_subtitle .au-partner__container {
435    display:block;
436    width:100%;
437  }
438
439  #hs_cos_wrapper_module_17854192805095 .au-partner__subtitle {
440    margin:0 0 20px;
441    text-align:center;
442    width:100%;
443    position:absolute;
444    top:25px;
445  }
446}
447
448#hs_cos_wrapper_module_17854192805095 .au-partner__item { padding:0px 0px; }
449
450#hs_cos_wrapper_module_17854192805095 .au-partner__wrapper.slick-slide { margin:0 10px; }
451
452#hs_cos_wrapper_module_17854192805095 .au-partner--slider {
453  -webkit-mask-image:linear-gradient(to right,transparent 0%,black 10%,black 90%,transparent 100%);
454  mask-image:linear-gradient(to right,transparent 0%,black 10%,black 90%,transparent 100%);
455}
456
457#hs_cos_wrapper_module_17854192805095 .au-partner--slider .au-partner__item { background:transparent; }
458
459#hs_cos_wrapper_module_17854192805095 .au-partner__item-image img {
460  height:auto;
461  max-width:none !important;
462  width:100px !important;
463}
464
465#hs_cos_wrapper_module_17854192805095 .au-partner--slider .au-partner__wrapper.slick-slide { max-width:none; }
466
467#hs_cos_wrapper_module_17854192805095 .au-partner--slider .au-partner__item-image {
468  align-items:center;
469  display:flex;
470  justify-content:center;
471}
472
473@media (max-width:575px) {
474  #hs_cos_wrapper_module_17854192805095 .au-partner--slider .au-partner__wrapper.slick-slide { width:100px !important; }
475}
476
477@media only screen and (min-width:1200px) {
478  #hs_cos_wrapper_module_17854192805095 .slick-prev.slick-arrow { left:33%; }
479
480  #hs_cos_wrapper_module_17854192805095 .slick-next.slick-arrow { right:33%; }
481}
482
483</style>
484
485<link rel="stylesheet" href="https://cdnjs.cloudflare.com/ajax/libs/slick-carousel/1.8.1/slick-theme.min.css">
486<link rel="stylesheet" href="https://cdnjs.cloudflare.com/ajax/libs/slick-carousel/1.8.1/slick.min.css">
487<link class="hs-async-css" rel="preload" href="https://www.route101.com/hubfs/hub_generated/module_assets/1/418396205295/1789740647325/module_title-content.min.css" as="style" onload="this.onload=null;this.rel='stylesheet'">
488<noscript><link rel="stylesheet" href="https://www.route101.com/hubfs/hub_generated/module_assets/1/418396205295/1789740647325/module_title-content.min.css"></noscript>
489
490<style>
491  #hs_cos_wrapper_widget_1782308073046 .au-title-content__subtitle {
492  margin:0 0 5px 0;
493  color:#FF8F1C;
494  letter-spacing:2px;
495  text-transform:uppercase;
496}
497
498#hs_cos_wrapper_widget_1782308073046 .au-content h1,
499#hs_cos_wrapper_widget_1782308073046 .au-content h2,
500#hs_cos_wrapper_widget_1782308073046 .au-content h3,
501#hs_cos_wrapper_widget_1782308073046 .au-content h4,
502#hs_cos_wrapper_widget_1782308073046 .au-content h5,
503#hs_cos_wrapper_widget_1782308073046 .au-content h6 { margin:0 0 15px 0; }
504
505#hs_cos_wrapper_widget_1782308073046 .au-content p { margin:0 0 15px 0; }
506
507#hs_cos_wrapper_widget_1782308073046 .au-rich-text__buttons { margin:0 0 15px 0; }
508
509#hs_cos_wrapper_widget_1782308073046 .au-title-content--center {
510  margin:0 auto;
511  text-align:center;
512}
513
514#hs_cos_wrapper_widget_1782308073046 .au-title-content--right {
515  margin:0 0 0 auto;
516  text-align:right;
517}
518
519#hs_cos_wrapper_widget_1782308073046 .au-content ul { text-align:left; }
520
521@media (min-width:992px) {
522  #hs_cos_wrapper_widget_1782308073046 .au-title-content__subtitle { margin:0 0 10px 0; }
523
524  #hs_cos_wrapper_widget_1782308073046 .au-content h1,
525  #hs_cos_wrapper_widget_1782308073046 .au-content h2,
526  #hs_cos_wrapper_widget_1782308073046 .au-content h3,
527  #hs_cos_wrapper_widget_1782308073046 .au-content h4,
528  #hs_cos_wrapper_widget_1782308073046 .au-content h5,
529  #hs_cos_wrapper_widget_1782308073046 .au-content h6 { margin:0 0 25px 0; }
530
531  #hs_cos_wrapper_widget_1782308073046 .au-content p { margin:0 0 25px 0; }
532
533  #hs_cos_wrapper_widget_1782308073046 .au-rich-text__buttons { margin:0 0 25px 0; }
534}
535
536</style>
537
538
539<style>
540  #hs_cos_wrapper_module_1781018895335 .au-title-content__subtitle {
541  margin:0 0 0px 0;
542  color:#FF8F1C;
543  letter-spacing:2px;
544  text-transform:uppercase;
545}
546
547#hs_cos_wrapper_module_1781018895335 .au-content h1,
548#hs_cos_wrapper_module_1781018895335 .au-content h2,
549#hs_cos_wrapper_module_1781018895335 .au-content h3,
550#hs_cos_wrapper_module_1781018895335 .au-content h4,
551#hs_cos_wrapper_module_1781018895335 .au-content h5,
552#hs_cos_wrapper_module_1781018895335 .au-content h6 { margin:0 0 15px 0; }
553
554#hs_cos_wrapper_module_1781018895335 .au-content p { margin:0 0 12px 0; }
555
556#hs_cos_wrapper_module_1781018895335 .au-rich-text__buttons { margin:0 0 15px 0; }
557
558#hs_cos_wrapper_module_1781018895335 .au-title-content--center {
559  margin:0 auto;
560  text-align:center;
561}
562
563#hs_cos_wrapper_module_1781018895335 .au-title-content--right {
564  margin:0 0 0 auto;
565  text-align:right;
566}
567
568#hs_cos_wrapper_module_1781018895335 .au-content ul { text-align:left; }
569
570@media (min-width:992px) {
571  #hs_cos_wrapper_module_1781018895335 .au-title-content__subtitle { margin:0 0 0px 0; }
572
573  #hs_cos_wrapper_module_1781018895335 .au-content h1,
574  #hs_cos_wrapper_module_1781018895335 .au-content h2,
575  #hs_cos_wrapper_module_1781018895335 .au-content h3,
576  #hs_cos_wrapper_module_1781018895335 .au-content h4,
577  #hs_cos_wrapper_module_1781018895335 .au-content h5,
578  #hs_cos_wrapper_module_1781018895335 .au-content h6 { margin:0 0 25px 0; }
579
580  #hs_cos_wrapper_module_1781018895335 .au-content p { margin:0 0 12px 0; }
581
582  #hs_cos_wrapper_module_1781018895335 .au-rich-text__buttons { margin:0 0 25px 0; }
583}
584
585</style>
586
587<link class="hs-async-css" rel="preload" href="https://www.route101.com/hubfs/hub_generated/module_assets/1/365975951609/1790153060416/module_card.min.css" as="style" onload="this.onload=null;this.rel='stylesheet'">
588<noscript><link rel="stylesheet" href="https://www.route101.com/hubfs/hub_generated/module_assets/1/365975951609/1790153060416/module_card.min.css"></noscript>
589
590<style>
591  #hs_cos_wrapper_widget_1781006894740 .au-card__col {
592  background-color:rgba(255,255,255,100%);
593  box-shadow:0px 4px 8px 4px rgba(145,151,161,40%);
594  border-radius:20px 20px 20px 20px;
595  display:flex;
596  gap:20px;
597  flex-direction:column;
598}
599
600#hs_cos_wrapper_widget_1781006894740 .au-card__col:hover {
601  background-color:rgba(255,255,255,100%);
602  transition:all 0.2s ease-in;
603}
604
605#hs_cos_wrapper_widget_1781006894740 .au-card__col:hover {
606  transform:scale(1.08);
607  transition:0.2s linear all;
608}
609
610#hs_cos_wrapper_widget_1781006894740 .au-button:hover {
611  transform:none;
612  transition:none;
613}
614
615#hs_cos_wrapper_widget_1781006894740 .au-card__col a.au-card__card-link {
616  height:100%;
617  left:0;
618  position:absolute;
619  top:0;
620  width:100%;
621}
622
623#hs_cos_wrapper_widget_1781006894740 .au-card--card .au-card__col { text-align:center; }
624
625#hs_cos_wrapper_widget_1781006894740 .au-card--card .au-card__img-icon { margin:0 auto; }
626
627#hs_cos_wrapper_widget_1781006894740 .au-card__col { padding:40px 40px; }
628
629#hs_cos_wrapper_widget_1781006894740 .au-card__img-icon svg {
630  fill:#0078d0;
631  fill:rgba(255,143,28,100%);
632  width:80px;
633  height:80px;
634}
635
636#hs_cos_wrapper_widget_1781006894740 .au-card__col .au-card__content { height:calc(100% - 70px - 40px); }
637
638#hs_cos_wrapper_widget_1781006894740 .au-card__title {
639  font-family:Ubuntu;
640  font-family:Ubuntu,sans-serif;
641  font-style:normal;
642  font-weight:normal;
643  text-decoration:none;
644  color:#081b22;
645  font-size:20px;
646  text-transform:none;
647  line-height:1.2;
648}
649
650</style>
651
652<link class="hs-async-css" rel="preload" href="https://www.route101.com/hubfs/hub_generated/module_assets/1/421114993875/1785926546708/module_text-marquee.min.css" as="style" onload="this.onload=null;this.rel='stylesheet'">
653<noscript><link rel="stylesheet" href="https://www.route101.com/hubfs/hub_generated/module_assets/1/421114993875/1785926546708/module_text-marquee.min.css"></noscript>
654
655<style>
656  #hs_cos_wrapper_widget_1785419513297 .au-marquee {
657  overflow:hidden;
658  width:100%;
659}
660
661#hs_cos_wrapper_widget_1785419513297 .au-marquee__track {
662  align-items:center;
663  display:flex;
664  width:max-content;
665  animation:au-marquee-scroll 120s linear infinite;
666}
667
668#hs_cos_wrapper_widget_1785419513297 .au-marquee:hover .au-marquee__track { animation-play-state:paused; }
669
670#hs_cos_wrapper_widget_1785419513297 .au-marquee__item {
671  font-size:70px;
672  color:#ffffff;
673  white-space:nowrap;
674  padding:40px 0;
675  font-family:Ubuntu;
676  font-weight:regular;
677}
678
679#hs_cos_wrapper_widget_1785419513297 .au-marquee__divider {
680  color:#ff9831;
681  font-size:90px;
682  font-family:Ubuntu;
683  font-weight:regular;
684  margin:0 40px;
685  position:relative;
686  top:11px;
687  user-select:none;
688}
689
690@keyframes au-marquee-scroll {
691  from { transform:translateX(0); }
692  to { transform:translateX(-50%); }
693}
694
695@media only screen and (max-width:767px) {
696  #hs_cos_wrapper_widget_1785419513297 .au-marquee__item { font-size:55px; }
697}
698
699</style>
700
701
702<style>
703  #hs_cos_wrapper_module_17841289443303 .au-title-content__subtitle {
704  margin:0 0 15px 0;
705  color:#FF8F1C;
706  letter-spacing:2px;
707  text-transform:uppercase;
708}
709
710#hs_cos_wrapper_module_17841289443303 .au-content h1,
711#hs_cos_wrapper_module_17841289443303 .au-content h2,
712#hs_cos_wrapper_module_17841289443303 .au-content h3,
713#hs_cos_wrapper_module_17841289443303 .au-content h4,
714#hs_cos_wrapper_module_17841289443303 .au-content h5,
715#hs_cos_wrapper_module_17841289443303 .au-content h6 { margin:0 0 15px 0; }
716
717#hs_cos_wrapper_module_17841289443303 .au-content p { margin:0 0 15px 0; }
718
719#hs_cos_wrapper_module_17841289443303 .au-rich-text__buttons { margin:0 0 15px 0; }
720
721#hs_cos_wrapper_module_17841289443303 .au-title-content--center {
722  margin:0 auto;
723  text-align:center;
724}
725
726#hs_cos_wrapper_module_17841289443303 .au-title-content--right {
727  margin:0 0 0 auto;
728  text-align:right;
729}
730
731#hs_cos_wrapper_module_17841289443303 .au-content ul { text-align:left; }
732
733@media (min-width:992px) {
734  #hs_cos_wrapper_module_17841289443303 .au-title-content__subtitle { margin:0 0 25px 0; }
735
736  #hs_cos_wrapper_module_17841289443303 .au-content h1,
737  #hs_cos_wrapper_module_17841289443303 .au-content h2,
738  #hs_cos_wrapper_module_17841289443303 .au-content h3,
739  #hs_cos_wrapper_module_17841289443303 .au-content h4,
740  #hs_cos_wrapper_module_17841289443303 .au-content h5,
741  #hs_cos_wrapper_module_17841289443303 .au-content h6 { margin:0 0 25px 0; }
742
743  #hs_cos_wrapper_module_17841289443303 .au-content p { margin:0 0 25px 0; }
744
745  #hs_cos_wrapper_module_17841289443303 .au-rich-text__buttons { margin:0 0 25px 0; }
746}
747
748</style>
749
750<link class="hs-async-css" rel="preload" href="https://www.route101.com/hubfs/hub_generated/module_assets/1/378374930619/1786036422930/module_testimonials.min.css" as="style" onload="this.onload=null;this.rel='stylesheet'">
751<noscript><link rel="stylesheet" href="https://www.route101.com/hubfs/hub_generated/module_assets/1/378374930619/1786036422930/module_testimonials.min.css"></noscript>
752
753<style>
754  @media only screen and (min-width:993px) {
755  #hs_cos_wrapper_widget_1782381000574 .au-testimonial__content { padding:40px; }
756}
757
758#hs_cos_wrapper_widget_1782381000574 .nav-btn.prev-slide { content:url("data:image/svg+xml,%3Csvg version='1.0' xmlns='http://www.w3.org/2000/svg' viewBox='0 0 320 512' aria-hidden='true'%3E%3Cg id='chevron-left14_layer'%3E%3Cpath fill='%23FFFFFF' d='M34.52 239.03L228.87 44.69c9.37-9.37 24.57-9.37 33.94 0l22.67 22.67c9.36 9.36 9.37 24.52.04 33.9L131.49 256l154.02 154.75c9.34 9.38 9.32 24.54-.04 33.9l-22.67 22.67c-9.37 9.37-24.57 9.37-33.94 0L34.52 272.97c-9.37-9.37-9.37-24.57 0-33.94z'/%3E%3C/g%3E%3C/svg%3E"); }
759
760#hs_cos_wrapper_widget_1782381000574 .nav-btn.next-slide { content:url("data:image/svg+xml,%3Csvg version='1.0' xmlns='http://www.w3.org/2000/svg' viewBox='0 0 320 512' aria-hidden='true'%3E%3Cg id='chevron-right15_layer'%3E%3Cpath fill='%23081b22' d='M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z'/%3E%3C/g%3E%3C/svg%3E"); }
761
762#hs_cos_wrapper_widget_1782381000574 .nav-btn.prev-slide {
763  background:transparent;
764  border:2px solid #FFFFFF;
765}
766
767#hs_cos_wrapper_widget_1782381000574 .nav-btn.next-slide { background:#FF8F1C; }
768
769#hs_cos_wrapper_widget_1782381000574 .au-testimonial .tns-nav { display:none; }
770
771@media (min-width:993px) {
772  #hs_cos_wrapper_widget_1782381000574 .au-testimonial .tns-nav { display:block; }
773
774  #hs_cos_wrapper_widget_1782381000574 .au-testimonial .tns-controls {
775    bottom:44px;
776    left:78px;
777  }
778
779  #hs_cos_wrapper_widget_1782381000574 .au-testimonial .tns-nav {
780    bottom:52px;
781    left:226px;
782  }
783}
784
785@media only screen and (min-width:1200px) {
786  #hs_cos_wrapper_widget_1782381000574 .au-testimonial .tns-controls { left:102px; }
787
788  #hs_cos_wrapper_widget_1782381000574 .au-testimonial .tns-nav { left:250px; }
789
790  #hs_cos_wrapper_widget_1782381000574 .au-testimonial .title-content { min-height:444px; }
791}
792
793#hs_cos_wrapper_widget_1782381000574 .au-testimonial .nav-btn.prev-slide,
794#hs_cos_wrapper_widget_1782381000574 .au-testimonial .nav-btn.next-slide { content:''; }
795
796#hs_cos_wrapper_widget_1782381000574 .au-testimonial .nav-btn.next-slide svg,
797#hs_cos_wrapper_widget_1782381000574 .au-testimonial .nav-btn.prev-slide svg {
798  display:flex;
799  flex-wrap:wrap;
800  margin:0 auto;
801  width:15px;
802}
803
804#hs_cos_wrapper_widget_1782381000574 .au-testimonial .nav-btn.prev-slide svg { fill:#FFFFFF; }
805
806#hs_cos_wrapper_widget_1782381000574 .au-testimonial .nav-btn.next-slide svg { fill:#081b22; }
807
808#hs_cos_wrapper_widget_1782381000574 .au-testimonial .tns-nav button { background:transparent !important; }
809
810#hs_cos_wrapper_widget_1782381000574 .au-testimonial button.tns-nav-active { background:#FFFFFF !important; }
811
812</style>
813
814
815<style>
816  #hs_cos_wrapper_module_17833507004763 .au-title-content__subtitle {
817  margin:0 0 5px 0;
818  color:#FF8F1C;
819  letter-spacing:2px;
820  text-transform:uppercase;
821}
822
823#hs_cos_wrapper_module_17833507004763 .au-content h1,
824#hs_cos_wrapper_module_17833507004763 .au-content h2,
825#hs_cos_wrapper_module_17833507004763 .au-content h3,
826#hs_cos_wrapper_module_17833507004763 .au-content h4,
827#hs_cos_wrapper_module_17833507004763 .au-content h5,
828#hs_cos_wrapper_module_17833507004763 .au-content h6 { margin:0 0 15px 0; }
829
830#hs_cos_wrapper_module_17833507004763 .au-content p { margin:0 0 15px 0; }
831
832#hs_cos_wrapper_module_17833507004763 .au-rich-text__buttons { margin:0 0 15px 0; }
833
834#hs_cos_wrapper_module_17833507004763 .au-title-content--center {
835  margin:0 auto;
836  text-align:center;
837}
838
839#hs_cos_wrapper_module_17833507004763 .au-title-content--right {
840  margin:0 0 0 auto;
841  text-align:right;
842}
843
844#hs_cos_wrapper_module_17833507004763 .au-content ul { text-align:left; }
845
846@media (min-width:992px) {
847  #hs_cos_wrapper_module_17833507004763 .au-title-content__subtitle { margin:0 0 10px 0; }
848
849  #hs_cos_wrapper_module_17833507004763 .au-content h1,
850  #hs_cos_wrapper_module_17833507004763 .au-content h2,
851  #hs_cos_wrapper_module_17833507004763 .au-content h3,
852  #hs_cos_wrapper_module_17833507004763 .au-content h4,
853  #hs_cos_wrapper_module_17833507004763 .au-content h5,
854  #hs_cos_wrapper_module_17833507004763 .au-content h6 { margin:0 0 25px 0; }
855
856  #hs_cos_wrapper_module_17833507004763 .au-content p { margin:0 0 25px 0; }
857
858  #hs_cos_wrapper_module_17833507004763 .au-rich-text__buttons { margin:0 0 50px 0; }
859}
860
861</style>
862
863
864<style>
865  #hs_cos_wrapper_module_1781087204559 .au-title-content__subtitle {
866  margin:0 0 0px 0;
867  color:#2C2C2A;
868  letter-spacing:2px;
869  text-transform:uppercase;
870}
871
872#hs_cos_wrapper_module_1781087204559 .au-content h1,
873#hs_cos_wrapper_module_1781087204559 .au-content h2,
874#hs_cos_wrapper_module_1781087204559 .au-content h3,
875#hs_cos_wrapper_module_1781087204559 .au-content h4,
876#hs_cos_wrapper_module_1781087204559 .au-content h5,
877#hs_cos_wrapper_module_1781087204559 .au-content h6 { margin:0 0 15px 0; }
878
879#hs_cos_wrapper_module_1781087204559 .au-content p { margin:0 0 12px 0; }
880
881#hs_cos_wrapper_module_1781087204559 .au-rich-text__buttons { margin:0 0 15px 0; }
882
883#hs_cos_wrapper_module_1781087204559 .au-title-content--center {
884  margin:0 auto;
885  text-align:center;
886}
887
888#hs_cos_wrapper_module_1781087204559 .au-title-content--right {
889  margin:0 0 0 auto;
890  text-align:right;
891}
892
893#hs_cos_wrapper_module_1781087204559 .au-content ul { text-align:left; }
894
895@media (min-width:992px) {
896  #hs_cos_wrapper_module_1781087204559 .au-title-content__subtitle { margin:0 0 0px 0; }
897
898  #hs_cos_wrapper_module_1781087204559 .au-content h1,
899  #hs_cos_wrapper_module_1781087204559 .au-content h2,
900  #hs_cos_wrapper_module_1781087204559 .au-content h3,
901  #hs_cos_wrapper_module_1781087204559 .au-content h4,
902  #hs_cos_wrapper_module_1781087204559 .au-content h5,
903  #hs_cos_wrapper_module_1781087204559 .au-content h6 { margin:0 0 25px 0; }
904
905  #hs_cos_wrapper_module_1781087204559 .au-content p { margin:0 0 12px 0; }
906
907  #hs_cos_wrapper_module_1781087204559 .au-rich-text__buttons { margin:0 0 25px 0; }
908}
909
910</style>
911
912<link class="hs-async-css" rel="preload" href="https://www.route101.com/hubfs/hub_generated/module_assets/1/378975208679/1790183672197/module_hubdb_content_slider.min.css" as="style" onload="this.onload=null;this.rel='stylesheet'">
913<noscript><link rel="stylesheet" href="https://www.route101.com/hubfs/hub_generated/module_assets/1/378975208679/1790183672197/module_hubdb_content_slider.min.css"></noscript>
914
915<style>
916  #hs_cos_wrapper_module_17810871519037 .nav-btn.prev-slide { content:url("data:image/svg+xml,%3Csvg version='1.0' xmlns='http://www.w3.org/2000/svg' viewBox='0 0 320 512' aria-hidden='true'%3E%3Cg id='chevron-left14_layer'%3E%3Cpath fill='%23081b22' d='M34.52 239.03L228.87 44.69c9.37-9.37 24.57-9.37 33.94 0l22.67 22.67c9.36 9.36 9.37 24.52.04 33.9L131.49 256l154.02 154.75c9.34 9.38 9.32 24.54-.04 33.9l-22.67 22.67c-9.37 9.37-24.57 9.37-33.94 0L34.52 272.97c-9.37-9.37-9.37-24.57 0-33.94z'/%3E%3C/g%3E%3C/svg%3E"); }
917
918#hs_cos_wrapper_module_17810871519037 .nav-btn.next-slide { content:url("data:image/svg+xml,%3Csvg version='1.0' xmlns='http://www.w3.org/2000/svg' viewBox='0 0 320 512' aria-hidden='true'%3E%3Cg id='chevron-right15_layer'%3E%3Cpath fill='%23FFFFFF' d='M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z'/%3E%3C/g%3E%3C/svg%3E"); }
919
920#hs_cos_wrapper_module_17810871519037 .nav-btn.prev-slide {
921  background:transparent;
922  border:2px solid #081b22;
923}
924
925#hs_cos_wrapper_module_17810871519037 .nav-btn.next-slide { background:#081b22; }
926
927#hs_cos_wrapper_module_17810871519037 .hubdb-content .tns-nav { display:none; }
928
929#hs_cos_wrapper_module_17810871519037 .hubdb-content__slide-wrap {
930  border-radius:20px;
931  border-radius:20px;
932}
933
934#hs_cos_wrapper_module_17810871519037 .hubdb-content__slide-img {
935  border-radius:20px;
936  border-radius:20px;
937}
938
939#hs_cos_wrapper_module_17810871519037 .hubdb-content__slide-img { position:relative; }
940
941#hs_cos_wrapper_module_17810871519037 .hubdb-content__slide-img::after {
942  content:'';
943  display:block;
944  inset:0;
945  position:absolute;
946  background:linear-gradient(to bottom,rgba(255,255,255,0.0) 60%,rgba(8,27,34,0.9) 80%);
947  border-radius:20px;
948  border-radius:20px;
949}
950
951@media only screen and (max-width:600px) {
952  #hs_cos_wrapper_module_17810871519037 .hubdb-content__slide-img::after { background:linear-gradient(to bottom,rgba(255,255,255,0.0) 50%,rgba(8,27,34,0.9) 70%); }
953}
954
955@media (min-width:1200px) {
956  #hs_cos_wrapper_module_17810871519037 .hubdb-content .tns-controls button[data-controls="prev"],
957  #hs_cos_wrapper_module_17810871519037 .hubdb-content .tns-controls button[data-controls="next"] {
958    margin:0 10px;
959    position:unset;
960  }
961}
962
963#hs_cos_wrapper_module_17810871519037 .hubdb-content .tns-nav button {
964  background:#FF8F1C !important;
965  background:rgba(8,27,34,100%) !important;
966}
967
968#hs_cos_wrapper_module_17810871519037 .hubdb-content button.tns-nav-active {
969  background:#0078d0 !important;
970  background:rgba(255,255,255,100%) !important;
971}
972
973</style>
974
975
976<style>
977  #hs_cos_wrapper_widget_1783609946615 .au-spacer {
978  height:0px;
979  background-color:rgba(255,255,255,0%);
980}
981
982@media (min-width:768px) {
983  #hs_cos_wrapper_widget_1783609946615 .au-spacer { height:30px; }
984}
985
986@media (min-width:992px) {
987  #hs_cos_wrapper_widget_1783609946615 .au-spacer { height:50px; }
988}
989  
990</style>
991
992<link rel="stylesheet" href="https://www.route101.com/hubfs/hub_generated/module_assets/1/363171683547/1779114429804/module_social-follow.min.css">
993
994<style>
995  #hs_cos_wrapper_module_17836107403756 .au-social-icon.no-list li a img { width:100%; }
996
997#hs_cos_wrapper_module_17836107403756 .au-social-icon li a svg { fill:rgba(255,255,255,1.0); }
998
999#hs_cos_wrapper_module_17836107403756 .au-social-icon {
1000  justify-content:flex-start;
1001  text-align:left;
1002}
1003
1004@media (min-width:992px) {
1005  #hs_cos_wrapper_module_17836107403756 .au-social-icon {
1006    justify-content:flex-start;
1007    text-align:left;
1008  }
1009}
1010
1011</style>
1012
1013<link class="hs-async-css" rel="preload" href="https://www.route101.com/hubfs/hub_generated/module_assets/1/363171388662/1779114432452/module_icon-box.min.css" as="style" onload="this.onload=null;this.rel='stylesheet'">
1014<noscript><link rel="stylesheet" href="https://www.route101.com/hubfs/hub_generated/module_assets/1/363171388662/1779114432452/module_icon-box.min.css"></noscript>
1015
1016<style>
1017  #hs_cos_wrapper_footer-module-9 .au-icon-box__img svg {
1018  fill:#0078d0;
1019  fill:rgba(255,143,28,100%);
1020}
1021
1022#hs_cos_wrapper_footer-module-9 .au-icon-box__img svg {
1023  width:25px;
1024  height:25px;
1025  vertical-align:middle;
1026}
1027
1028#hs_cos_wrapper_footer-module-9 .au-icon-box__img img { border-radius:0; }
1029
1030#hs_cos_wrapper_footer-module-9 .au-icon-box--card .au-card--align-center-mb { text-align:center; }
1031
1032#hs_cos_wrapper_footer-module-9 .au-icon-box--card .au-card--align-right-mb { text-align:right; }
1033
1034#hs_cos_wrapper_footer-module-9 .au-icon-box__col {
1035  padding:0px;
1036  margin-bottom:0px;
1037}
1038
1039@media (min-width:768px) {
1040  #hs_cos_wrapper_footer-module-9 .au-icon-box--card .au-card--align-left { text-align:left; }
1041
1042  #hs_cos_wrapper_footer-module-9 .au-icon-box--card .au-card--align-center { text-align:center; }
1043
1044  #hs_cos_wrapper_footer-module-9 .au-icon-box--card .au-card--align-right { text-align:right; }
1045
1046  #hs_cos_wrapper_footer-module-9 .au-icon-box__col {
1047    padding:0px;
1048    margin-bottom:0px;
1049  }
1050}
1051
1052</style>
1053
1054<link rel="stylesheet" href="https://www.route101.com/hubfs/hub_generated/module_assets/1/363131923669/1779114430319/module_footer-nav.min.css">
1055<link rel="stylesheet" href="https://www.route101.com/hubfs/hub_generated/module_assets/1/390385136866/1783697455146/module_footer-copyright.min.css">
1056<!-- Editor Styles -->
1057<style id="hs_editor_style" type="text/css">
1058#hs_cos_wrapper_widget_1784129109056  { display: block !important; padding-bottom: 48px !important }
1059#hs_cos_wrapper_module_17836107403755  { display: block !important; font-weight: bold !important; padding-bottom: 5px !important; padding-left: 10px !important; padding-top: 0px !important }
1060#hs_cos_wrapper_module_17836107403755  p , #hs_cos_wrapper_module_17836107403755  li , #hs_cos_wrapper_module_17836107403755  span , #hs_cos_wrapper_module_17836107403755  label , #hs_cos_wrapper_module_17836107403755  h1 , #hs_cos_wrapper_module_17836107403755  h2 , #hs_cos_wrapper_module_17836107403755  h3 , #hs_cos_wrapper_module_17836107403755  h4 , #hs_cos_wrapper_module_17836107403755  h5 , #hs_cos_wrapper_module_17836107403755  h6  { font-weight: bold !important }
1061#hs_cos_wrapper_widget_1783679110531  { display: block !important; margin-top: 0px !important }
1062#hs_cos_wrapper_widget_1784129109056  { display: block !important; padding-bottom: 48px !important }
1063.header-top-row-0-force-full-width-section > .row-fluid {
1064  max-width: none !important;
1065}
1066.dnd_area-row-0-force-full-width-section > .row-fluid {
1067  max-width: none !important;
1068}
1069.dnd_area-row-4-force-full-width-section > .row-fluid {
1070  max-width: none !important;
1071}
1072.dnd_area-row-7-max-width-section-centering > .row-fluid {
1073  max-width: 1240px !important;
1074  margin-left: auto !important;
1075  margin-right: auto !important;
1076}
1077.dnd_area-row-8-force-full-width-section > .row-fluid {
1078  max-width: none !important;
1079}
1080.footer-row-0-max-width-section-centering > .row-fluid {
1081  max-width: 1200px !important;
1082  margin-left: auto !important;
1083  margin-right: auto !important;
1084}
1085.footer-row-1-max-width-section-centering > .row-fluid {
1086  max-width: 1200px !important;
1087  margin-left: auto !important;
1088  margin-right: auto !important;
1089}
1090.module_17836107403756-flexbox-positioning {
1091  display: -ms-flexbox !important;
1092  -ms-flex-direction: column !important;
1093  -ms-flex-align: start !important;
1094  -ms-flex-pack: start;
1095  display: flex !important;
1096  flex-direction: column !important;
1097  align-items: flex-start !important;
1098  justify-content: flex-start;
1099}
1100.module_17836107403756-flexbox-positioning > div {
1101  max-width: 100%;
1102  flex-shrink: 0 !important;
1103}
1104/* HubSpot Non-stacked Media Query Styles */
1105@media (min-width:768px) {
1106  .header-top-row-0-vertical-alignment > .row-fluid {
1107    display: -ms-flexbox !important;
1108    -ms-flex-direction: row;
1109    display: flex !important;
1110    flex-direction: row;
1111  }
1112  .cell_1781549041884-vertical-alignment {
1113    display: -ms-flexbox !important;
1114    -ms-flex-direction: column !important;
1115    -ms-flex-pack: center !important;
1116    display: flex !important;
1117    flex-direction: column !important;
1118    justify-content: center !important;
1119  }
1120  .cell_1781549041884-vertical-alignment > div {
1121    flex-shrink: 0 !important;
1122  }
1123  .cell_1781549027570-vertical-alignment {
1124    display: -ms-flexbox !important;
1125    -ms-flex-direction: column !important;
1126    -ms-flex-pack: center !important;
1127    display: flex !important;
1128    flex-direction: column !important;
1129    justify-content: center !important;
1130  }
1131  .cell_1781549027570-vertical-alignment > div {
1132    flex-shrink: 0 !important;
1133  }
1134  .header-top-column-1-vertical-alignment {
1135    display: -ms-flexbox !important;
1136    -ms-flex-direction: column !important;
1137    -ms-flex-pack: center !important;
1138    display: flex !important;
1139    flex-direction: column !important;
1140    justify-content: center !important;
1141  }
1142  .header-top-column-1-vertical-alignment > div {
1143    flex-shrink: 0 !important;
1144  }
1145  .dnd_area-row-0-vertical-alignment > .row-fluid {
1146    display: -ms-flexbox !important;
1147    -ms-flex-direction: row;
1148    display: flex !important;
1149    flex-direction: row;
1150  }
1151  .dnd_area-row-2-vertical-alignment > .row-fluid {
1152    display: -ms-flexbox !important;
1153    -ms-flex-direction: row;
1154    display: flex !important;
1155    flex-direction: row;
1156  }
1157  .dnd_area-row-5-vertical-alignment > .row-fluid {
1158    display: -ms-flexbox !important;
1159    -ms-flex-direction: row;
1160    display: flex !important;
1161    flex-direction: row;
1162  }
1163  .dnd_area-column-1-vertical-alignment {
1164    display: -ms-flexbox !important;
1165    -ms-flex-direction: column !important;
1166    -ms-flex-pack: start !important;
1167    display: flex !important;
1168    flex-direction: column !important;
1169    justify-content: flex-start !important;
1170  }
1171  .dnd_area-column-1-vertical-alignment > div {
1172    flex-shrink: 0 !important;
1173  }
1174  .cell_1790235831506-vertical-alignment {
1175    display: -ms-flexbox !important;
1176    -ms-flex-direction: column !important;
1177    -ms-flex-pack: center !important;
1178    display: flex !important;
1179    flex-direction: column !important;
1180    justify-content: center !important;
1181  }
1182  .cell_1790235831506-vertical-alignment > div {
1183    flex-shrink: 0 !important;
1184  }
1185  .cell_17823806116335-vertical-alignment {
1186    display: -ms-flexbox !important;
1187    -ms-flex-direction: column !important;
1188    -ms-flex-pack: start !important;
1189    display: flex !important;
1190    flex-direction: column !important;
1191    justify-content: flex-start !important;
1192  }
1193  .cell_17823806116335-vertical-alignment > div {
1194    flex-shrink: 0 !important;
1195  }
1196  .cell_17823806116335-row-0-vertical-alignment > .row-fluid {
1197    display: -ms-flexbox !important;
1198    -ms-flex-direction: row;
1199    display: flex !important;
1200    flex-direction: row;
1201  }
1202  .cell_17848201312643-vertical-alignment {
1203    display: -ms-flexbox !important;
1204    -ms-flex-direction: column !important;
1205    -ms-flex-pack: center !important;
1206    display: flex !important;
1207    flex-direction: column !important;
1208    justify-content: center !important;
1209  }
1210  .cell_17848201312643-vertical-alignment > div {
1211    flex-shrink: 0 !important;
1212  }
1213  .cell_1784820131264-vertical-alignment {
1214    display: -ms-flexbox !important;
1215    -ms-flex-direction: column !important;
1216    -ms-flex-pack: center !important;
1217    display: flex !important;
1218    flex-direction: column !important;
1219    justify-content: center !important;
1220  }
1221  .cell_1784820131264-vertical-alignment > div {
1222    flex-shrink: 0 !important;
1223  }
1224  .footer-row-0-vertical-alignment > .row-fluid {
1225    display: -ms-flexbox !important;
1226    -ms-flex-direction: row;
1227    display: flex !important;
1228    flex-direction: row;
1229  }
1230  .cell_1781085835475-vertical-alignment {
1231    display: -ms-flexbox !important;
1232    -ms-flex-direction: column !important;
1233    -ms-flex-pack: start !important;
1234    display: flex !important;
1235    flex-direction: column !important;
1236    justify-content: flex-start !important;
1237  }
1238  .cell_1781085835475-vertical-alignment > div {
1239    flex-shrink: 0 !important;
1240  }
1241  .cell_1781085835475-row-2-vertical-alignment > .row-fluid {
1242    display: -ms-flexbox !important;
1243    -ms-flex-direction: row;
1244    display: flex !important;
1245    flex-direction: row;
1246  }
1247  .cell_1783679110742-vertical-alignment {
1248    display: -ms-flexbox !important;
1249    -ms-flex-direction: column !important;
1250    -ms-flex-pack: center !important;
1251    display: flex !important;
1252    flex-direction: column !important;
1253    justify-content: center !important;
1254  }
1255  .cell_1783679110742-vertical-alignment > div {
1256    flex-shrink: 0 !important;
1257  }
1258}
1259/* HubSpot Styles (default) */
1260.header-top-row-0-padding {
1261  padding-top: 0px !important;
1262  padding-bottom: 0px !important;
1263  padding-left: 12px !important;
1264  padding-right: 12px !important;
1265}
1266.header-top-row-0-background-layers {
1267  background-image: linear-gradient(rgba(8, 27, 34, 1), rgba(8, 27, 34, 1)) !important;
1268  background-position: left top !important;
1269  background-size: auto !important;
1270  background-repeat: no-repeat !important;
1271}
1272.cell_1781549041884-padding {
1273  padding-left: 0px !important;
1274  padding-right: 0px !important;
1275}
1276.header-top-module-4-hidden {
1277  display: block !important;
1278}
1279.cell_1781549027570-padding {
1280  padding-left: 0px !important;
1281  padding-right: 0px !important;
1282}
1283.header-top-column-1-padding {
1284  padding-top: 0px !important;
1285  padding-bottom: 0px !important;
1286  padding-left: 0px !important;
1287  padding-right: 0px !important;
1288}
1289.dnd_area-row-0-padding {
1290  padding-top: 0px !important;
1291  padding-bottom: 0px !important;
1292  padding-left: 0px !important;
1293  padding-right: 0px !important;
1294}
1295.dnd_area-row-0-background-layers {
1296  background-image: linear-gradient(rgba(8, 27, 34, 1), rgba(8, 27, 34, 1)) !important;
1297  background-position: left top !important;
1298  background-size: auto !important;
1299  background-repeat: no-repeat !important;
1300}
1301.dnd_area-row-1-padding {
1302  padding-top: 0px !important;
1303  padding-bottom: 0px !important;
1304  padding-left: 16px !important;
1305  padding-right: 16px !important;
1306}
1307.dnd_area-row-1-background-layers {
1308  background-image: linear-gradient(rgba(8, 27, 34, 1), rgba(8, 27, 34, 1)) !important;
1309  background-position: left top !important;
1310  background-size: auto !important;
1311  background-repeat: no-repeat !important;
1312}
1313.dnd_area-row-2-background-layers {
1314  background-image: linear-gradient(rgba(8, 27, 34, 1), rgba(8, 27, 34, 1)) !important;
1315  background-position: left top !important;
1316  background-size: auto !important;
1317  background-repeat: no-repeat !important;
1318}
1319.dnd_area-row-3-padding {
1320  padding-top: 40px !important;
1321  padding-bottom: 40px !important;
1322  padding-left: 16px !important;
1323  padding-right: 16px !important;
1324}
1325.dnd_area-row-3-background-layers {
1326  background-image: linear-gradient(to bottom, rgba(8, 27, 34, 1), rgba(6, 60, 116, 1)) !important;
1327  background-position: left top !important;
1328  background-size: auto !important;
1329  background-repeat: no-repeat !important;
1330}
1331.dnd_area-row-4-padding {
1332  padding-top: 0px !important;
1333  padding-bottom: 40px !important;
1334  padding-left: 0px !important;
1335  padding-right: 0px !important;
1336}
1337.dnd_area-row-4-background-layers {
1338  background-image: linear-gradient(rgba(6, 60, 116, 1), rgba(6, 60, 116, 1)) !important;
1339  background-position: left top !important;
1340  background-size: auto !important;
1341  background-repeat: no-repeat !important;
1342}
1343.dnd_area-row-5-padding {
1344  padding-top: 40px !important;
1345  padding-bottom: 40px !important;
1346  padding-left: 16px !important;
1347  padding-right: 16px !important;
1348}
1349.dnd_area-row-5-background-layers {
1350  background-image: linear-gradient(to bottom, rgba(6, 60, 116, 1), rgba(0, 120, 208, 1)) !important;
1351  background-position: left top !important;
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1357  background-position: left top !important;
1358  background-size: auto !important;
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1361.dnd_area-row-7-padding {
1362  padding-bottom: 0px !important;
1363  padding-left: 16px !important;
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1372.dnd_area-row-8-hidden {
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1375.dnd_area-column-1-padding {
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1411  padding-bottom: 30px !important;
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1422.footer-column-1-row-0-padding {
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1424  padding-bottom: 0px !important;
1425  padding-left: 0px !important;
1426  padding-right: 0px !important;
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1428/* HubSpot Styles (mobile) */
1429@media (max-width: 992px) {
1430  .dnd_area-row-0-padding {
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1434    padding-right: 0px !important;
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1436  .dnd_area-column-1-padding {
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1438    padding-bottom: 0px !important;
1439    padding-left: 0px !important;
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1442  .module_17734308717053-hidden {
1443    display: block !important;
1444  }
1445  .footer-module-9-hidden {
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1448  .footer-module-2-margin > #hs_cos_wrapper_footer-module-2 {
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1451  .footer-module-2-padding > #hs_cos_wrapper_footer-module-2 {
1452    padding-left: 0px !important;
1453    padding-right: 0px !important;
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1455  .widget_1783609946615-hidden {
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1458  .module_17836107403755-padding > #hs_cos_wrapper_module_17836107403755 {
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1461  .module_17836107403755-hidden {
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1464  .module_17836107403756-hidden {
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1498  @font-face {
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1519  @font-face {
1520    font-family: "DM Sans";
1521    font-weight: 700;
1522    font-style: normal;
1523    font-display: swap;
1524    src: url("/_hcms/googlefonts/DM_Sans/700.woff2") format("woff2"), url("/_hcms/googlefonts/DM_Sans/700.woff") format("woff");
1525  }
1526</style>
1527
1528    
1528<script src="https://www.route101.com/hubfs/hub_generated/template_assets/1/363136843975/1790590855784/template_library.min.js"></script>
1528
1529
1530
1531    
1532<!--  Added by GoogleAnalytics4 integration -->
1533<script data-cookieconsent="ignore">
1534var _hsp = window._hsp = window._hsp || [];
1535window.dataLayer = window.dataLayer || [];
1536function gtag(){dataLayer.push(arguments);}
1537
1538var useGoogleConsentModeV2 = true;
1539var waitForUpdateMillis = 1000;
1540
1541
1542if (!window._hsGoogleConsentRunOnce) {
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1544
1545  gtag('consent', 'default', {
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1552
1553  if (useGoogleConsentModeV2) {
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1556    _hsp.push(['addPrivacyConsentListener', function(consent){
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1560      gtag('consent', 'update', {
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1568}
1569
1570gtag('js', new Date());
1571gtag('set', 'developer_id.dZTQ1Zm', true);
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1573</script>
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1573
1574<script data-cookieconsent="ignore" async src="https://www.googletagmanager.com/gtag/js?id=
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1574"></script>
1575
1576<!-- /Added by GoogleAnalytics4 integration -->
1577
1578
1579<!-- Google Tag Manager -->
1580<script>
vendor: 327 bytes, lines 1580-1584
1580(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start':
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1584');
1584</script>
1584
1585<!-- End Google Tag Manager -->
1586<meta name="msvalidate.01" content="4FE4F19D949B9556621478816F58DBAE">
1587
1588
1589<meta property="og:url" content="https://www.route101.com/cx-consultancy">
1590<meta name="twitter:card" content="summary">
1591<meta http-equiv="content-language" content="en-gb">
1592
1593
1594
1595
1596
1597
1598
1599  <meta name="generator" content="HubSpot"></head>
1600  <body>
1601    <div class="body-wrapper   hs-content-id-432630820046 hs-site-page page ">
1602      
1603        <div data-global-resource-path="Austin child/templates/partials/header.html"><header class="header header--with-navigation au-on-scroll">
1604
1605  
1606  
1607
1608  
1609
1610  <!--   header-layout   -->
1611  <div class="header-dnd-area2 au-header au-header--one">
1612    <div class="container-fluid content-wrapper">
1613<div class="row-fluid-wrapper">
1614<div class="row-fluid">
1615<div class="span12 widget-span widget-type-cell " style="" data-widget-type="cell" data-x="0" data-w="12">
1616
1617<div class="row-fluid-wrapper row-depth-1 row-number-1 header-top-row-0-background-layers header-top-row-0-background-color dnd-section header-top-row-0-padding header-top-row-0-force-full-width-section header-top-row-0-vertical-alignment">
1618<div class="row-fluid ">
1619<div class="span2 widget-span widget-type-cell header-top-column-1-vertical-alignment header-top-column-1-padding dnd-column" style="" data-widget-type="cell" data-x="0" data-w="2">
1620
1621<div class="row-fluid-wrapper row-depth-1 row-number-2 dnd-row">
1622<div class="row-fluid ">
1623<div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12">
1624<div id="hs_cos_wrapper_widget_1773250326520" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module">
1625
1626<!-- Module Styles -->
1627
1628<style>
1629  #widget_1773250326520.au-logo {
1630    text-align: left;
1631  }
1632  
1633  @media (max-width: 767px) {
1634    #widget_1773250326520.au-logo {
1635      text-align: center;
1636    }
1637  }
1638</style>
1639
1640<div id="widget_1773250326520" class="au-logo">
1641  
1642  
1643    <span id="hs_cos_wrapper_widget_1773250326520_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_logo" style="" data-hs-cos-general-type="widget" data-hs-cos-type="logo"><a href="//www.route101.com" id="hs-link-widget_1773250326520_" style="border-width:0px;border:0px;"><img src="https://www.route101.com/hs-fs/hubfs/Route%20101%20Logo%20Horizontal%20Logo.png?width=170&amp;height=50&amp;name=Route%20101%20Logo%20Horizontal%20Logo.png" class="hs-image-widget " height="50" style="height: auto;width:170px;border-width:0px;border:0px;" width="170" alt="Route 101 Logo Horizontal Logo" title="Route 101 Logo Horizontal Logo" srcset="https://www.route101.com/hs-fs/hubfs/Route%20101%20Logo%20Horizontal%20Logo.png?width=85&amp;height=25&amp;name=Route%20101%20Logo%20Horizontal%20Logo.png 85w, https://www.route101.com/hs-fs/hubfs/Route%20101%20Logo%20Horizontal%20Logo.png?width=170&amp;height=50&amp;name=Route%20101%20Logo%20Horizontal%20Logo.png 170w, https://www.route101.com/hs-fs/hubfs/Route%20101%20Logo%20Horizontal%20Logo.png?width=255&amp;height=75&amp;name=Route%20101%20Logo%20Horizontal%20Logo.png 255w, https://www.route101.com/hs-fs/hubfs/Route%20101%20Logo%20Horizontal%20Logo.png?width=340&amp;height=100&amp;name=Route%20101%20Logo%20Horizontal%20Logo.png 340w, https://www.route101.com/hs-fs/hubfs/Route%20101%20Logo%20Horizontal%20Logo.png?width=425&amp;height=125&amp;name=Route%20101%20Logo%20Horizontal%20Logo.png 425w, https://www.route101.com/hs-fs/hubfs/Route%20101%20Logo%20Horizontal%20Logo.png?width=510&amp;height=150&amp;name=Route%20101%20Logo%20Horizontal%20Logo.png 510w" sizes="(max-width: 170px) 100vw, 170px"></a></span>
1644  
1645</div></div>
1646
1647</div><!--end widget-span -->
1648</div><!--end row-->
1649</div><!--end row-wrapper -->
1650
1651</div><!--end widget-span -->
1652<div class="span7 widget-span widget-type-cell cell_1781549027570-vertical-alignment dnd-column cell_1781549027570-padding" style="" data-widget-type="cell" data-x="2" data-w="7">
1653
1654<div class="row-fluid-wrapper row-depth-1 row-number-3 dnd-row">
1655<div class="row-fluid ">
1656<div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12">
1657<div id="hs_cos_wrapper_widget_1775044227975" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module">
1658
1659<!-- Module Styles -->
1660
1661
1662<div id="widget_1775044227975" class="au-mega-menu__wrapper">
1663
1664  
1665
1666  
1667  
1668  
1669  
1670
1671  
1672  
1673  
1674  
1675
1676  
1677  
1678  
1679  
1680
1681  <!-- mega-menu -->
1682  <div class="au-mega">
1683    
1684    
1685    <div class="au-mega-heading">
1686      <span>
1687        How we work
1688      </span>
1689      <button class="menu__child-toggle no-button" aria-expanded="false">
1690        <span class="show-for-sr">Show submenu for How we work</span>
1691        <span class="menu__child-toggle-icon"></span>
1692      </button>
1693    </div>
1694    <div class="au-mega-menu au-mega--four">
1695      
1696      <div class="au-mega-menu__col au-mega--two_six-six au-mega--three_four-four-four au-mega--four-col">
1697        <div class="au-mega-menu__col-content">
1698
1699          <!--  icon-box -->
1700          
1701          
1702          <div class="au-mega-menu__menu-wrap">
1703            
1704            <h5 class="au-mega-menu__heading">
1705              Services
1706              <button class="menu__child-toggle no-button" aria-expanded="false">
1707                <span class="show-for-sr">Show submenu for Services</span>
1708                <span class="menu__child-toggle-icon"></span>
1709              </button>
1710            </h5>
1711            
1712            <div class="au-mega-menu__menu">
1713              <span id="hs_cos_wrapper_widget_1775044227975_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_menu" style="" data-hs-cos-general-type="widget" data-hs-cos-type="menu"><div id="hs_menu_wrapper_widget_1775044227975_" class="hs-menu-wrapper active-branch flyouts hs-menu-flow-horizontal" role="navigation" data-sitemap-name="default" data-menu-id="383988654320" aria-label="Navigation Menu">
1714 <ul role="menu" class="active-branch">
1715  <li class="hs-menu-item hs-menu-depth-1 active active-branch" role="none"><a href="https://www.route101.com/cx-consultancy" role="menuitem">Consultancy</a></li>
1716  <li class="hs-menu-item hs-menu-depth-1" role="none"><a href="https://www.route101.com/deployment-services" role="menuitem">Deployment Services</a></li>
1717  <li class="hs-menu-item hs-menu-depth-1" role="none"><a href="https://www.route101.com/managed-service" role="menuitem">Ongoing Managed Services</a></li>
1718  <li class="hs-menu-item hs-menu-depth-1" role="none"><a href="https://www.route101.com/contact-centre-software/training" role="menuitem">Learning &amp; Development</a></li>
1719 </ul>
1720</div></span>
1721            </div>
1722          </div>
1723          
1724          
1725          <!--  link -->
1726          
1727        </div>
1728      </div>
1729      
1730      <div class="au-mega-menu__col au-mega--two_six-six au-mega--three_four-four-four au-mega--four-col">
1731        <div class="au-mega-menu__col-content">
1732
1733          <!--  icon-box -->
1734          
1735          
1736          <div class="au-mega-menu__menu-wrap">
1737            
1738            <h5 class="au-mega-menu__heading">
1739              Industries
1740              <button class="menu__child-toggle no-button" aria-expanded="false">
1741                <span class="show-for-sr">Show submenu for Industries</span>
1742                <span class="menu__child-toggle-icon"></span>
1743              </button>
1744            </h5>
1745            
1746            <div class="au-mega-menu__menu">
1747              <span id="hs_cos_wrapper_widget_1775044227975_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_menu" style="" data-hs-cos-general-type="widget" data-hs-cos-type="menu"><div id="hs_menu_wrapper_widget_1775044227975_" class="hs-menu-wrapper active-branch flyouts hs-menu-flow-horizontal" role="navigation" data-sitemap-name="default" data-menu-id="383986960615" aria-label="Navigation Menu">
1748 <ul role="menu">
1749  <li class="hs-menu-item hs-menu-depth-1" role="none"><a href="https://www.route101.com/industries/retail-e-commerce" role="menuitem">Retail &amp; eCommerce</a></li>
1750  <li class="hs-menu-item hs-menu-depth-1" role="none"><a href="https://www.route101.com/contact-centre-software/travel-and-leisure" role="menuitem">Travel &amp; Leisure</a></li>
1751  <li class="hs-menu-item hs-menu-depth-1" role="none"><a href="https://www.route101.com/contact-centre-software-financial-services" role="menuitem">Financial Services &amp; Insurance</a></li>
1752  <li class="hs-menu-item hs-menu-depth-1" role="none"><a href="https://www.route101.com/public-sector" role="menuitem">Public Sector</a></li>
1753 </ul>
1754</div></span>
1755            </div>
1756          </div>
1757          
1758          
1759          <!--  link -->
1760          
1761        </div>
1762      </div>
1763      
1764      <div class="au-mega-menu__col au-mega--two_six-six au-mega--three_four-four-four au-mega--four-col">
1765        <div class="au-mega-menu__col-content">
1766
1767          <!--  icon-box -->
1768          
1769          
1770          <div class="au-mega-menu__menu-wrap">
1771            <a href="https://www.route101.com/customer-stories"><h5 class="au-mega-menu__heading">
1772              Customer Stories
1773            </h5></a>
1774          </div>
1775          
1776          
1777        </div>
1778      </div>
1779      
1780      <div class="au-mega-menu__col au-mega--two_six-six au-mega--three_four-four-four au-mega--four-col">
1781        <div class="au-mega-menu__col-content">
1782
1783          <!--  icon-box -->
1784          
1785          
1786          <div class="au-mega-menu__img">
1787            
1788            
1789              
1790              
1791              
1792            
1793              
1794                <a href="https://eu1.hubs.ly/H0yrRp-0">
1795              
1796              <img src="https://www.route101.com/hubfs/How%20we%20work_Nav%20Banner_%20300x200.webp" alt="How we work_Nav Banner_ 300x200" loading="lazy" style="max-width: 100%; height: auto;">
1797              
1798                </a>
1799              
1800            
1801          </div>
1802          
1803
1804          <!-- description -->
1805          
1806        </div>
1807      </div>
1808      
1809    </div>
1810  </div>
1811  
1812
1813  
1814  
1815  
1816  
1817
1818  
1819  
1820  
1821  
1822
1823  
1824  
1825  
1826  
1827
1828  <!-- mega-menu -->
1829  <div class="au-mega">
1830    
1831    
1832    <div class="au-mega-heading">
1833      <span>
1834        What we do
1835      </span>
1836      <button class="menu__child-toggle no-button" aria-expanded="false">
1837        <span class="show-for-sr">Show submenu for What we do</span>
1838        <span class="menu__child-toggle-icon"></span>
1839      </button>
1840    </div>
1841    <div class="au-mega-menu au-mega--four">
1842      
1843      <div class="au-mega-menu__col au-mega--two_six-six au-mega--three_four-four-four au-mega--four-col">
1844        <div class="au-mega-menu__col-content">
1845
1846          <!--  icon-box -->
1847          
1848          
1849          <div class="au-mega-menu__menu-wrap">
1850            
1851            <h5 class="au-mega-menu__heading">
1852              Solutions
1853              <button class="menu__child-toggle no-button" aria-expanded="false">
1854                <span class="show-for-sr">Show submenu for Solutions</span>
1855                <span class="menu__child-toggle-icon"></span>
1856              </button>
1857            </h5>
1858            
1859            <div class="au-mega-menu__menu">
1860              <span id="hs_cos_wrapper_widget_1775044227975_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_menu" style="" data-hs-cos-general-type="widget" data-hs-cos-type="menu"><div id="hs_menu_wrapper_widget_1775044227975_" class="hs-menu-wrapper active-branch flyouts hs-menu-flow-horizontal" role="navigation" data-sitemap-name="default" data-menu-id="384045277404" aria-label="Navigation Menu">
1861 <ul role="menu">
1862  <li class="hs-menu-item hs-menu-depth-1" role="none"><a href="https://www.route101.com/contact-centre-software" role="menuitem">Cloud Contact Centre</a></li>
1863  <li class="hs-menu-item hs-menu-depth-1" role="none"><a href="https://www.route101.com/contact-centre-software/conversational-ai" role="menuitem">Conversational &amp; Generative AI</a></li>
1864  <li class="hs-menu-item hs-menu-depth-1" role="none"><a href="https://www.route101.com/contact-centre-software/self-service/knowledge-management" role="menuitem">Knowledge Management</a></li>
1865  <li class="hs-menu-item hs-menu-depth-1" role="none"><a href="https://www.route101.com/contact-centre-software/payment-solutions" role="menuitem">Secure Payments &amp; Compliance</a></li>
1866  <li class="hs-menu-item hs-menu-depth-1" role="none"><a href="https://www.route101.com/contact-centre-software/workforce-engagement" role="menuitem">Workforce Engagement &amp; Intelligence</a></li>
1867  <li class="hs-menu-item hs-menu-depth-1" role="none"><a href="https://www.route101.com/contact-centre-software/analytics" role="menuitem">Customer Insights &amp; Analytics</a></li>
1868  <li class="hs-menu-item hs-menu-depth-1" role="none"><a href="https://www.route101.com/unified-communications" role="menuitem">Unified Communications</a></li>
1869  <li class="hs-menu-item hs-menu-depth-1" role="none"><a href="https://www.route101.com/contact-centre-software/digital-service-automation" role="menuitem">CX Automation Solutions</a></li>
1870  <li class="hs-menu-item hs-menu-depth-1" role="none"><a href="https://www.route101.com/contact-centre-software/outbound" role="menuitem">Outbound Engagement</a></li>
1871 </ul>
1872</div></span>
1873            </div>
1874          </div>
1875          
1876          
1877          <!--  link -->
1878          
1879        </div>
1880      </div>
1881      
1882      <div class="au-mega-menu__col au-mega--two_six-six au-mega--three_four-four-four au-mega--four-col">
1883        <div class="au-mega-menu__col-content">
1884
1885          <!--  icon-box -->
1886          
1887          
1888          <div class="au-mega-menu__menu-wrap">
1889            
1890            <h5 class="au-mega-menu__heading">
1891              Platforms &amp; Technologies
1892              <button class="menu__child-toggle no-button" aria-expanded="false">
1893                <span class="show-for-sr">Show submenu for Platforms &amp; Technologies</span>
1894                <span class="menu__child-toggle-icon"></span>
1895              </button>
1896            </h5>
1897            
1898            <div class="au-mega-menu__menu">
1899              <span id="hs_cos_wrapper_widget_1775044227975_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_menu" style="" data-hs-cos-general-type="widget" data-hs-cos-type="menu"><div id="hs_menu_wrapper_widget_1775044227975_" class="hs-menu-wrapper active-branch flyout
1899s hs-menu-flow-horizontal" role="navigation" data-sitemap-name="default" data-menu-id="384045277408" aria-label="Navigation Menu">
1900 <ul role="menu">
1901  <li class="hs-menu-item hs-menu-depth-1" role="none"><a href="https://www.route101.com/partners/zendesk" role="menuitem">Zendesk</a></li>
1902  <li class="hs-menu-item hs-menu-depth-1" role="none"><a href="https://www.route101.com/partners/nice" role="menuitem">NiCE</a></li>
1903  <li class="hs-menu-item hs-menu-depth-1" role="none"><a href="https://www.route101.com/partners/amazon-connect" role="menuitem">Amazon Connect</a></li>
1904  <li class="hs-menu-item hs-menu-depth-1" role="none"><a href="https://www.route101.com/calabrio" role="menuitem">Calabrio &amp; Verint</a></li>
1905  <li class="hs-menu-item hs-menu-depth-1" role="none"><a href="https://www.route101.com/partners/gamma" role="menuitem">Gamma</a></li>
1906  <li class="hs-menu-item hs-menu-depth-1" role="none"><a href="https://www.route101.com/partners/key-ivr" role="menuitem">Key IVR</a></li>
1907  <li class="hs-menu-item hs-menu-depth-1" role="none"><a href="https://www.route101.com/partners/polyai" role="menuitem">PolyAI</a></li>
1908  <li class="hs-menu-item hs-menu-depth-1" role="none"><a href="https://www.route101.com/partners/omilia" role="menuitem">Omilia</a></li>
1909  <li class="hs-menu-item hs-menu-depth-1" role="none"><a href="https://www.route101.com/partners/sycurio" role="menuitem">Sycurio</a></li>
1910 </ul>
1911</div></span>
1912            </div>
1913          </div>
1914          
1915          
1916          <!--  link -->
1917          
1918        </div>
1919      </div>
1920      
1921      <div class="au-mega-menu__col au-mega--two_six-six au-mega--three_four-four-four au-mega--four-col">
1922        <div class="au-mega-menu__col-content">
1923
1924          <!--  icon-box -->
1925          
1926          
1927          <div class="au-mega-menu__menu-wrap">
1928            <a href="https://www.route101.com/contact-centre-software/integrations-old"><h5 class="au-mega-menu__heading">
1929              Integrations &amp; Ecosystems
1930            </h5></a>
1931          </div>
1932          
1933          
1934        </div>
1935      </div>
1936      
1937      <div class="au-mega-menu__col au-mega--two_six-six au-mega--three_four-four-four au-mega--four-col">
1938        <div class="au-mega-menu__col-content">
1939
1940          <!--  icon-box -->
1941          
1942          
1943          <div class="au-mega-menu__img">
1944            
1945            
1946              
1947              
1948              
1949            
1950              
1951                <a href="https://eu1.hubs.ly/H0yrRp-0">
1952              
1953              <img src="https://www.route101.com/hubfs/What%20we%20do_Nav%20Banner_%20300x400.webp" alt="What we do_Nav Banner_ 300x400" loading="lazy" style="max-width: 100%; height: auto;">
1954              
1955                </a>
1956              
1957            
1958          </div>
1959          
1960
1961          <!-- description -->
1962          
1963        </div>
1964      </div>
1965      
1966    </div>
1967  </div>
1968  
1969
1970  
1971  
1972  
1973  
1974
1975  
1976  
1977  
1978  
1979
1980  
1981  
1982
1983  <!-- mega-menu -->
1984  <div class="au-mega">
1985    
1986    
1987    <div class="au-mega-heading">
1988      <span>
1989        Who we are
1990      </span>
1991      <button class="menu__child-toggle no-button" aria-expanded="false">
1992        <span class="show-for-sr">Show submenu for Who we are</span>
1993        <span class="menu__child-toggle-icon"></span>
1994      </button>
1995    </div>
1996    <div class="au-mega-menu au-mega--two">
1997      
1998      <div class="au-mega-menu__col au-mega--two_six-six au-mega--three_four-four-four">
1999        <div class="au-mega-menu__col-content">
2000
2001          <!--  icon-box -->
2002          
2003          
2004          <div class="au-mega-menu__menu-wrap">
2005            
2006            <div class="au-mega-menu__menu">
2007              <span id="hs_cos_wrapper_widget_1775044227975_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_menu" style="" data-hs-cos-general-type="widget" data-hs-cos-type="menu"><div id="hs_menu_wrapper_widget_1775044227975_" class="hs-menu-wrapper active-branch flyouts hs-menu-flow-horizontal" role="navigation" data-sitemap-name="default" data-menu-id="384045278431" aria-label="Navigation Menu">
2008 <ul role="menu">
2009  <li class="hs-menu-item hs-menu-depth-1" role="none"><a href="https://www.route101.com/about" role="menuitem">About Us</a></li>
2010  <li class="hs-menu-item hs-menu-depth-1" role="none"><a href="https://www.route101.com/about-us/meet-the-team" role="menuitem">Leadership &amp; Team</a></li>
2011  <li class="hs-menu-item hs-menu-depth-1" role="none"><a href="https://www.route101.com/trust-centre" role="menuitem">Trust &amp; Security</a></li>
2012  <li class="hs-menu-item hs-menu-depth-1" role="none"><a href="https://www.route101.com/about-us/awards" role="menuitem">Awards</a></li>
2013  <li class="hs-menu-item hs-menu-depth-1" role="none"><a href="https://www.route101.com/about-us/careers" role="menuitem">Careers</a></li>
2014  <li class="hs-menu-item hs-menu-depth-1" role="none"><a href="https://www.route101.com/corporate-social-responsibility" role="menuitem">ESG</a></li>
2015 </ul>
2016</div></span>
2017            </div>
2018          </div>
2019          
2020          
2021          <!--  link -->
2022          
2023        </div>
2024      </div>
2025      
2026      <div class="au-mega-menu__col au-mega--two_six-six au-mega--three_four-four-four">
2027        <div class="au-mega-menu__col-content">
2028
2029          <!--  icon-box -->
2030          
2031          
2032          <div class="au-mega-menu__img">
2033            
2034            
2035              
2036              
2037              
2038            
2039              
2040                <a href="https://eu1.hubs.ly/H0yrRp-0">
2041              
2042              <img src="https://www.route101.com/hubfs/Who%20we%20are_Nav%20Banner_%20300x250.webp" alt="Who we are_Nav Banner_ 300x250" loading="lazy" style="max-width: 100%; height: auto;">
2043              
2044                </a>
2045              
2046            
2047          </div>
2048          
2049
2050          <!-- description -->
2051          
2052        </div>
2053      </div>
2054      
2055    </div>
2056  </div>
2057  
2058
2059  
2060  
2061  
2062  
2063
2064  
2065  
2066  
2067  
2068
2069  
2070  
2071
2072  <!-- mega-menu -->
2073  <div class="au-mega">
2074    
2075    
2076    <div class="au-mega-heading">
2077      <span>
2078        Insights
2079      </span>
2080      <button class="menu__child-toggle no-button" aria-expanded="false">
2081        <span class="show-for-sr">Show submenu for Insights</span>
2082        <span class="menu__child-toggle-icon"></span>
2083      </button>
2084    </div>
2085    <div class="au-mega-menu au-mega--two">
2086      
2087      <div class="au-mega-menu__col au-mega--two_six-six au-mega--three_four-four-four">
2088        <div class="au-mega-menu__col-content">
2089
2090          <!--  icon-box -->
2091          
2092          
2093          <div class="au-mega-menu__menu-wrap">
2094            
2095            <div class="au-mega-menu__menu">
2096              <span id="hs_cos_wrapper_widget_1775044227975_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_menu" style="" data-hs-cos-general-type="widget" data-hs-cos-type="menu"><div id="hs_menu_wrapper_widget_1775044227975_" class="hs-menu-wrapper active-branch flyouts hs-menu-flow-horizontal" role="navigation" data-sitemap-name="default" data-menu-id="383986337998" aria-label="Navigation Menu">
2097 <ul role="menu">
2098  <li class="hs-menu-item hs-menu-depth-1" role="none"><a href="https://www.route101.com/resources" role="menuitem">Resources</a></li>
2099  <li class="hs-menu-item hs-menu-depth-1" role="none"><a href="https://www.route101.com/about-us/events" role="menuitem">Events &amp; Webinars</a></li>
2100  <li class="hs-menu-item hs-menu-depth-1" role="none"><a href="https://www.route101.com/blog" role="menuitem">News</a></li>
2101 </ul>
2102</div></span>
2103            </div>
2104          </div>
2105          
2106          
2107          <!--  link -->
2108          
2109        </div>
2110      </div>
2111      
2112      <div class="au-mega-menu__col au-mega--two_six-six au-mega--three_four-four-four">
2113        <div class="au-mega-menu__col-content">
2114
2115          <!--  icon-box -->
2116          
2117          
2118          <div class="au-mega-menu__img">
2119            
2120            
2121              
2122              
2123              
2124            
2125              
2126                <a href="https://eu1.hubs.ly/H0yrRp-0">
2127              
2128              <img src="https://www.route101.com/hubfs/Who%20we%20are_Nav%20Banner_%20300x100.webp" alt="Who we are_Nav Banner_ 300x100" loading="lazy" style="max-width: 100%; height: auto;">
2129              
2130                </a>
2131              
2132            
2133          </div>
2134          
2135
2136          <!-- description -->
2137          
2138        </div>
2139      </div>
2140      
2141    </div>
2142  </div>
2143  
2144
2145  
2146  <div class="au-mega-menu__mobile-promo">
2147    
2148    <a href="https://eu1.hubs.ly/H0yrRp-0">
2149    
2150    <img src="https://www.route101.com/hubfs/Who%20we%20are_Nav%20Banner_%20300x250.webp" alt="Who we are_Nav Banner_ 300x250" loading="lazy">
2151    
2152    </a>
2153    
2154  </div>
2155  
2156</div>
2157
2158<!-- Module JS -->
2159</div>
2160
2161</div><!--end widget-span -->
2162</div><!--end row-->
2163</div><!--end row-wrapper -->
2164
2165</div><!--end widget-span -->
2166<div class="span3 widget-span widget-type-cell cell_1781549041884-padding cell_1781549041884-vertical-alignment dnd-column" style="" data-widget-type="cell" data-x="9" data-w="3">
2167
2168<div class="row-fluid-wrapper row-depth-1 row-number-4 dnd-row">
2169<div class="row-fluid ">
2170<div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12">
2171<div id="hs_cos_wrapper_widget_1774545297859" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> 
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2173<!-- Module Styles -->
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2175<style>
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2177
2178  .au-header--search.au-search .open form .hs-search-field__input {
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2182
2183 <!-- Header Controls -->
2184<div id="widget_1774545297859" class="au-header__controls">
2185
2186  <!-- search -->
2187  
2188
2189  <!--   phone -->
2190  
2191
2192  <!-- language switcher -->
2193  
2194
2195  <!-- button -->
2196  
2197  <div class="au-header--btns">
2198    
2199    <div class="au-header--btn">
2200      
2201
2202
2203
2204
2205
2206
2207
2208
2209
2210
2211<a href="https://www.route101.com/contact" class="au-button au-button--filled">
2212  
2213  <span class="au-button__text">Talk To Us</span>
2214</a>
2215    </div>
2216    
2217    <div class="au-header--btn">
2218      
2219
2220
2221
2222
2223
2224
2225
2226
2227
2228
2229<a href="https://www.route101.com/customer-support" class="au-button au-button--filled-dark">
2230  
2231  <span class="au-button__text">Customer Support</span>
2232</a>
2233    </div>
2234    
2235  </div>
2236  
2237</div>
2238
2239<!-- Module JS -->
2240</div>
2241
2242</div><!--end widget-span -->
2243</div><!--end row-->
2244</div><!--end row-wrapper -->
2245
2246<div class="row-fluid-wrapper row-depth-1 row-number-5 dnd-row">
2247<div class="row-fluid ">
2248<div class="span12 widget-span widget-type-custom_widget dnd-module header-top-module-4-hidden" style="" data-widget-type="custom_widget" data-x="0" data-w="12">
2249<div id="hs_cos_wrapper_header-top-module-4" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module">
2250
2251<!-- Module Styles -->
2252
2253
2254<!-- toggler -->
2255<div id="header-top-module-4" class="au-menu-toggler-wrap">
2256  <!--   open icon -->
2257  <div class="au-menu-toggler">
2258    
2259    <div class="au-toggler--icon">
2260      <span id="hs_cos_wrapper_header-top-module-4_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_icon" style="" data-hs-cos-general-type="widget" data-hs-cos-type="icon"><svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 448 512" aria-hidden="true"><g id="Bars1_layer"><path d="M0 96C0 78.3 14.3 64 32 64H416c17.7 0 32 14.3 32 32s-14.3 32-32 32H32C14.3 128 0 113.7 0 96zM0 256c0-17.7 14.3-32 32-32H416c17.7 0 32 14.3 32 32s-14.3 32-32 32H32c-17.7 0-32-14.3-32-32zM448 416c0 17.7-14.3 32-32 32H32c-17.7 0-32-14.3-32-32s14.3-32 32-32H416c17.7 0 32 14.3 32 32z" /></g></svg></span>
2261    </div>
2262    
2263  </div>
2264
2265  <!-- close icon -->
2266  <div class="au-menu-toggler--close">
2267    
2268    <div class="au-toggler--icon">
2269      <span id="hs_cos_wrapper_header-top-module-4_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_icon" style="" data-hs-cos-general-type="widget" data-hs-cos-type="icon"><svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 384 512" aria-hidden="true"><g id="Xmark2_layer"><path d="M342.6 150.6c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0L192 210.7 86.6 105.4c-12.5-12.5-32.8-12.5-45.3 0s-12.5 32.8 0 45.3L146.7 256 41.4 361.4c-12.5 12.5-12.5 32.8 0 45.3s32.8 12.5 45.3 0L192 301.3 297.4 406.6c12.5 12.5 32.8 12.5 45.3 0s12.5-32.8 0-45.3L237.3 256 342.6 150.6z" /></g></svg></span>
2270    </div>
2271    
2272  </div>  
2273</div>
2274
2275<!-- Module JS -->
2276</div>
2277
2278</div><!--end widget-span -->
2279</div><!--end row-->
2280</div><!--end row-wrapper -->
2281
2282</div><!--end widget-span -->
2283</div><!--end row-->
2284</div><!--end row-wrapper -->
2285
2286</div><!--end widget-span -->
2287</div>
2288</div>
2289</div>
2290    
2291  </div>
2292
2293  
2294  
2295  
2296
2297</header></div>
2298      
2299      
2300      <main id="main-content" class="body-container-wrapper">
2301      
2302<div class="container-fluid body-container body-container--homepage-five">
2303<div class="row-fluid-wrapper">
2304<div class="row-fluid">
2305<div class="span12 widget-span widget-type-cell " style="" data-widget-type="cell" data-x="0" data-w="12">
2306
2307<div class="row-fluid-wrapper row-depth-1 row-number-1 dnd_area-row-0-vertical-alignment dnd_area-row-0-background-color dnd_area-row-0-force-full-width-section dnd_area-row-0-background-layers dnd-section dnd_area-row-0-padding">
2308<div class="row-fluid ">
2309<div class="span12 widget-span widget-type-cell dnd_area-column-1-padding dnd-column dnd_area-column-1-vertical-alignment" style="" data-widget-type="cell" data-x="0" data-w="12">
2310
2311<div class="row-fluid-wrapper row-depth-1 row-number-2 dnd-row">
2312<div class="row-fluid ">
2313<div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12">
2314<div id="hs_cos_wrapper_widget_1771453099666" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module">
2315
2316
2317
2318
2319
2320<!-- Layouts Choice -->
2321
2322
2323
2324
2325
2326<!-- Alignment Choice Desktop -->
2327
2328
2329
2330
2331
2332<!-- Alignment Choice Mobile -->
2333
2334
2335
2336
2337
2338<!-- module css -->
2339
2340
2341<!-- Banner -->
2342
2343
2344
2345
2346
2347
2348
2349<div id="widget_1771453099666" class="au-banner au-banner--bg-img">
2350
2351  
2352  
2353  <img class="au-banner__background-image" src="https://www.route101.com/hs-fs/hubfs/Consultancy_Service%20Page_Hero-2.webp?upsize=true&amp;width=1243&amp;height=755&amp;name=Consultancy_Service%20Page_Hero-2.webp" srcset="https://www.route101.com/hs-fs/hubfs/Consultancy_Service%20Page_Hero-2.webp?width=768&amp;upsize=true&amp;name=Consultancy_Service%20Page_Hero-2.webp 768w, https://www.route101.com/hs-fs/hubfs/Consultancy_Service%20Page_Hero-2.webp?width=1200&amp;upsize=true&amp;name=Consultancy_Service%20Page_Hero-2.webp 1200w, https://www.route101.com/hs-fs/hubfs/Consultancy_Service%20Page_Hero-2.webp?width=1600&amp;upsize=true&amp;name=Consultancy_Service%20Page_Hero-2.webp 1600w, https://www.route101.com/hs-fs/hubfs/Consultancy_Service%20Page_Hero-2.webp?width=2000&amp;upsize=true&amp;name=Consultancy_Service%20Page_Hero-2.webp 2000w" sizes="100vw" alt="" aria-hidden="true" loading="eager" fetchpriority="high" decoding="async" style="object-position: 50% 40%;" width="1243" height="755">
2354  
2355
2356  
2357  
2358  <div class=" au-banner--bg-img-overlay  ">
2359  </div>
2360  
2361  
2362  
2363  <div class="au-banner__container">
2364    <div class="content-wrapper au-banner__content-wrap">
2365      <div class="au-banner__content au-content--align-left au-content--align-left-mb">
2366        <div class="au-banner__content-container">
2367          
2368          <nav class="au-banner__breadcrumbs" aria-label="Breadcrumb">
2369            <ol class="au-breadcrumbs__list">
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2695      <div class="au-partner__wrapper">
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2697          <div class="au-partner__item-image">
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2715      </div>
2716      
2717      <div class="au-partner__wrapper">
2718        <div class="au-partner__item  au-partner--center">
2719          <div class="au-partner__item-image">
2720            
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2726            
2727            <img src="https://www.route101.com/hs-fs/hubfs/customer-logos/customer-logos-white-unapproved/riverford_white_logo_200_200.png?width=200&amp;height=200&amp;name=riverford_white_logo_200_200.png" alt="riverford_white_logo_200_200" loading="lazy" width="200" height="200" style="max-width: 100%; height: auto;" srcset="https://www.route101.com/hs-fs/hubfs/customer-logos/customer-logos-white-unapproved/riverford_white_logo_200_200.png?width=100&amp;height=100&amp;name=riverford_white_logo_200_200.png 100w, https://www.route101.com/hs-fs/hubfs/customer-logos/customer-logos-white-unapproved/riverford_white_logo_200_200.png?width=200&amp;height=200&amp;name=riverford_white_logo_200_200.png 200w, https://www.route101.com/hs-fs/hubfs/customer-logos/customer-logos-white-unapproved/riverford_white_logo_200_200.png?width=300&amp;height=300&amp;name=riverford_white_logo_200_200.png 300w, https://www.route101.com/hs-fs/hubfs/customer-logos/customer-logos-white-unapproved/riverford_white_logo_200_200.png?width=400&amp;height=400&amp;name=riverford_white_logo_200_200.png 400w, https://www.route101.com/hs-fs/hubfs/customer-logos/customer-logos-white-unapproved/riverford_white_logo_200_200.png?width=500&amp;height=500&amp;name=riverford_white_logo_200_200.png 500w, https://www.route101.com/hs-fs/hubfs/customer-logos/customer-logos-white-unapproved/riverford_white_logo_200_200.png?width=600&amp;height=600&amp;name=riverford_white_logo_200_200.png 600w" sizes="(max-width: 200px) 100vw, 200px">
2728            
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2730            
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2732            
2733          </div>
2734
2735          
2736        </div>
2737      </div>
2738      
2739      <div class="au-partner__wrapper">
2740        <div class="au-partner__item  au-partner--center">
2741          <div class="au-partner__item-image">
2742            
2743            
2744            
2745            
2746            
2747            
2748            
2749            <img src="https://www.route101.com/hs-fs/hubfs/customer-logos/customer-logos-white-unapproved/clarks_white_logo_200_200.png?width=200&amp;height=200&amp;name=clarks_white_logo_200_200.png" alt="clarks_white_logo_200_200" loading="lazy" width="200" height="200" style="max-width: 100%; height: auto;" srcset="https://www.route101.com/hs-fs/hubfs/customer-logos/customer-logos-white-unapproved/clarks_white_logo_200_200.png?width=100&amp;height=100&amp;name=clarks_white_logo_200_200.png 100w, https://www.route101.com/hs-fs/hubfs/customer-logos/customer-logos-white-unapproved/clarks_white_logo_200_200.png?width=200&amp;height=200&amp;name=clarks_white_logo_200_200.png 200w, https://www.route101.com/hs-fs/hubfs/customer-logos/customer-logos-white-unapproved/clarks_white_logo_200_200.png?width=300&amp;height=300&amp;name=clarks_white_logo_200_200.png 300w, https://www.route101.com/hs-fs/hubfs/customer-logos/customer-logos-white-unapproved/clarks_white_logo_200_200.png?width=400&amp;height=400&amp;name=clarks_white_logo_200_200.png 400w, https://www.route101.com/hs-fs/hubfs/customer-logos/customer-logos-white-unapproved/clarks_white_logo_200_200.png?width=500&amp;height=500&amp;name=clarks_white_logo_200_200.png 500w, https://www.route101.com/hs-fs/hubfs/customer-logos/customer-logos-white-unapproved/clarks_white_logo_200_200.png?width=600&amp;height=600&amp;name=clarks_white_logo_200_200.png 600w" sizes="(max-width: 200px) 100vw, 200px">
2750            
2751
2752            
2753
2754            
2755          </div>
2756
2757          
2758        </div>
2759      </div>
2760      
2761
2762    </div>
2763    
2764      </div>
2765    </div>
2766    
2767  </div>
2768  
2769
2770
2771
2772
2773
2774<!-- Module JS -->
2775
2776</div>
2777
2778</div><!--end widget-span -->
2779</div><!--end row-->
2780</div><!--end row-wrapper -->
2781
2782</div><!--end widget-span -->
2783</div><!--end row-->
2784</div><!--end row-wrapper -->
2785
2786<div class="row-fluid-wrapper row-depth-1 row-number-5 dnd-section au-tab-full-width dnd_area-row-2-background-layers dnd_area-row-2-background-color dnd_area-row-2-vertical-alignment">
2787<div class="row-fluid ">
2788<div class="span12 widget-span widget-type-cell cell_1790235831506-vertical-alignment dnd-column" style="" data-widget-type="cell" data-x="0" data-w="12">
2789
2790<div class="row-fluid-wrapper row-depth-1 row-number-6 dnd-row">
2791<div class="row-fluid ">
2792<div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12">
2793<div id="hs_cos_wrapper_widget_1782308073046" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module">
2794
2795<!-- Module Styles -->
2796
2797
2798<!-- Title Content -->
2799
2800  
2801  <div class="aos-container">
2802  
2803  <div id="widget_1782308073046" data-aos="fade-up" data-aos-easing="linear" data-aos-duration="400">
2804    
2805
2806
2807
2808
2809
2810
2811
2812
2813
2814
2815
2816<div class="au-title-content au-title-content--left au-title-content--center-mb">
2817
2818  
2819  <span class="au-title-content__subtitle">What do we do</span>
2820  
2821
2822  <div class="au-content"><h2><span style="color: #ffffff;">
2822Our consultancy practice delivers clear CX strategies and builds optimised environments.</span></h2>
2823<p><span style="color: #ffffff;">We assist clients in making informed decisions regarding their contact centre infrastructure and operations to ensure these investments deliver maximum commercial return. Through a combination of strategic planning and applied technology, we structure your operations for sustained efficiency and measurable results.</span></p></div>
2824
2825  
2826</div>  
2827  </div>
2828  
2829  </div>
2830  
2831
2832
2833</div>
2834
2835</div><!--end widget-span -->
2836</div><!--end row-->
2837</div><!--end row-wrapper -->
2838
2839</div><!--end widget-span -->
2840</div><!--end row-->
2841</div><!--end row-wrapper -->
2842
2843<div class="row-fluid-wrapper row-depth-1 row-number-7 dnd-section dnd_area-row-3-padding dnd_area-row-3-background-gradient dnd_area-row-3-background-layers">
2844<div class="row-fluid ">
2845<div class="span12 widget-span widget-type-cell dnd-column" style="" data-widget-type="cell" data-x="0" data-w="12">
2846
2847<div class="row-fluid-wrapper row-depth-1 row-number-8 dnd-row">
2848<div class="row-fluid ">
2849<div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12">
2850<div id="hs_cos_wrapper_module_1781018895335" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module">
2851
2852<!-- Module Styles -->
2853
2854
2855<!-- Title Content -->
2856
2857  
2858  <div class="aos-container">
2859  
2860  <div id="module_1781018895335" data-aos="fade-up" data-aos-easing="linear" data-aos-duration="400">
2861    
2862
2863
2864
2865
2866
2867
2868
2869
2870
2871
2872
2873<div class="au-title-content au-title-content--center au-title-content--center-mb">
2874
2875  
2876
2877  <div class="au-content"><h2 style="line-height: 1.25; text-align: center; font-weight: 400;"><span style="color: #ffffff;">How we can help</span></h2></div>
2878
2879  
2880</div>  
2881  </div>
2882  
2883  </div>
2884  
2885
2886
2887</div>
2888
2889</div><!--end widget-span -->
2890</div><!--end row-->
2891</div><!--end row-wrapper -->
2892
2893<div class="row-fluid-wrapper row-depth-1 row-number-9 dnd-row">
2894<div class="row-fluid ">
2895<div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12">
2896<div id="hs_cos_wrapper_widget_1781006894740" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module">
2897
2898
2899
2900<!-- card layout -->
2901
2902
2903
2904
2905<!-- column layout -->
2906
2907
2908
2909
2910<!-- special effect hover direction -->
2911
2912
2913
2914  
2915  
2916
2917
2918<!-- Card Styles -->
2919
2920
2921<!-- card -->
2922
2923  <div id="widget_1781006894740" class="au-card au-card--card">
2924    <div class="au-card__row ">
2925      
2926      <div class="au-card__col au-card--two">
2927        
2928        
2929        
2930        
2931        
2932        
2933        
2934        
2935          
2936          <a href="" class="au-card__card-link" aria-label="CX &amp;amp; AI strategy" target="_blank" rel="noopener"></a>
2937        
2938        
2939        <div class="au-card__img-icon" style="max-width: 80px">
2940          
2941          
2942
2943
2944
2945
2946<img class="" src="https://www.route101.com/hubfs/svg-icons-accent/gen_ai_sparkle_accent2.svg" alt="gen_ai_sparkle_accent2" loading="lazy" width="100%" style="max-width: 150px; max-height: 150px">
2947          
2948        </div>
2949        
2950        <div class="au-card__content">
2951          
2952          <h3 class="au-card__title">
2953            CX &amp; AI strategy
2954          </h3>
2955          
2956          
2957          <div class="au-card__text">
2958            <p>Turn ideas into a practical roadmap</p>
2959<p>Get clarity on where to focus, what to prioritise and how to deliver better customer experiences at scale with your&nbsp;'CX Blueprint'</p>
2960          </div>
2961          
2962          
2963        </div>
2964      </div>
2965      
2966      <div class="au-card__col au-card--two">
2967        
2968        
2969        
2970        
2971        
2972        
2973        
2974        
2975          
2976          <a href="https://www.hubspot.com" class="au-card__card-link" aria-label="Operational environment" target="_blank" rel="noopener"></a>
2977        
2978        
2979        <div class="au-card__img-icon" style="max-width: 80px">
2980          
2981          
2982
2983
2984
2985
2986<img class="" src="https://www.route101.com/hubfs/svg-icons-accent/dedicated-server-cloud-accent.svg" alt="dedicated-server-cloud-accent" loading="lazy" style="max-width: 100%; height: auto;">
2987          
2988        </div>
2989        
2990        <div class="au-card__content">
2991          
2992          <h3 class="au-card__title">
2993            Operational environment
2994          </h3>
2995          
2996          
2997          <div class="au-card__text">
2998            <p>Create the foundations for success</p>
2999<p>Align people, processes and technology to improve performance, efficiency and customer outcomes.</p>
3000          </div>
3001          
3002          
3003        </div>
3004      </div>
3005      
3006      <div class="au-card__col au-card--two">
3007        
3008        
3009        
3010        
3011        
3012        
3013        
3014        
3015          
3016          <a href="https://www.hubspot.com" class="au-card__card-link" aria-label="AI agent assist" target="_blank" rel="noopener"></a>
3017        
3018        
3019        <div class="au-card__img-icon" style="max-width: 80px">
3020          
3021          
3022
3023
3024
3025
3026<img class="" src="https://www.route101.com/hubfs/svg-icons-accent/headset_accent.svg" alt="headset_accent" loading="lazy" style="max-width: 100%; height: auto;">
3027          
3028        </div>
3029        
3030        <div class="au-card__content">
3031          
3032          <h3 class="au-card__title">
3033            AI agent assist
3034          </h3>
3035          
3036          
3037          <div class="au-card__text">
3038            <p>Empower agents with intelligent support</p>
3039<p>
3039Equip teams with real-time guidance and knowledge that helps them work faster and serve customers better.</p>
3040          </div>
3041          
3042          
3043        </div>
3044      </div>
3045      
3046      <div class="au-card__col au-card--two">
3047        
3048        
3049        
3050        
3051        
3052        
3053        
3054        
3055          
3056          <a href="https://www.hubspot.com" class="au-card__card-link" aria-label="Agentic AI" target="_blank" rel="noopener"></a>
3057        
3058        
3059        <div class="au-card__img-icon">
3060          
3061          <span id="hs_cos_wrapper_widget_1781006894740_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_icon" style="" data-hs-cos-general-type="widget" data-hs-cos-type="icon"><svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 640 512" aria-hidden="true"><g id="Comments3_layer"><path d="M88.2 309.1c9.8-18.3 6.8-40.8-7.5-55.8C59.4 230.9 48 204 48 176c0-63.5 63.8-128 160-128s160 64.5 160 128s-63.8 128-160 128c-13.1 0-25.8-1.3-37.8-3.6c-10.4-2-21.2-.6-30.7 4.2c-4.1 2.1-8.3 4.1-12.6 6c-16 7.2-32.9 13.5-49.9 18c2.8-4.6 5.4-9.1 7.9-13.6c1.1-1.9 2.2-3.9 3.2-5.9zM0 176c0 41.8 17.2 80.1 45.9 110.3c-.9 1.7-1.9 3.5-2.8 5.1c-10.3 18.4-22.3 36.5-36.6 52.1c-6.6 7-8.3 17.2-4.6 25.9C5.8 378.3 14.4 384 24 384c43 0 86.5-13.3 122.7-29.7c4.8-2.2 9.6-4.5 14.2-6.8c15.1 3 30.9 4.5 47.1 4.5c114.9 0 208-78.8 208-176S322.9 0 208 0S0 78.8 0 176zM432 480c16.2 0 31.9-1.6 47.1-4.5c4.6 2.3 9.4 4.6 14.2 6.8C529.5 498.7 573 512 616 512c9.6 0 18.2-5.7 22-14.5c3.8-8.8 2-19-4.6-25.9c-14.2-15.6-26.2-33.7-36.6-52.1c-.9-1.7-1.9-3.4-2.8-5.1C622.8 384.1 640 345.8 640 304c0-94.4-87.9-171.5-198.2-175.8c4.1 15.2 6.2 31.2 6.2 47.8l0 .6c87.2 6.7 144 67.5 144 127.4c0 28-11.4 54.9-32.7 77.2c-14.3 15-17.3 37.6-7.5 55.8c1.1 2 2.2 4 3.2 5.9c2.5 4.5 5.2 9 7.9 13.6c-17-4.5-33.9-10.7-49.9-18c-4.3-1.9-8.5-3.9-12.6-6c-9.5-4.8-20.3-6.2-30.7-4.2c-12.1 2.4-24.7 3.6-37.8 3.6c-61.7 0-110-26.5-136.8-62.3c-16 5.4-32.8 9.4-50 11.8C279 439.8 350 480 432 480z" /></g></svg></span>
3062          
3063        </div>
3064        
3065        <div class="au-card__content">
3066          
3067          <h3 class="au-card__title">
3068            Agentic AI
3069          </h3>
3070          
3071          
3072          <div class="au-card__text">
3073            <p>Automate work, not just tasks</p>
3074<p>Identify opportunities for autonomous AI to streamline operations, reduce effort and unlock new efficiencies.</p>
3075          </div>
3076          
3077          
3078        </div>
3079      </div>
3080      
3081    </div>
3082  </div>
3083  </div>
3084
3085</div><!--end widget-span -->
3086</div><!--end row-->
3087</div><!--end row-wrapper -->
3088
3089</div><!--end widget-span -->
3090</div><!--end row-->
3091</div><!--end row-wrapper -->
3092
3093<div class="row-fluid-wrapper row-depth-1 row-number-10 dnd-section dnd_area-row-4-background-layers dnd_area-row-4-force-full-width-section dnd_area-row-4-background-color dnd_area-row-4-padding">
3094<div class="row-fluid ">
3095<div class="span12 widget-span widget-type-cell dnd-column cell_17854194960423-padding" style="" data-widget-type="cell" data-x="0" data-w="12">
3096
3097<div class="row-fluid-wrapper row-depth-1 row-number-11 dnd-row">
3098<div class="row-fluid ">
3099<div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12">
3100<div id="hs_cos_wrapper_widget_1785419513297" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module">
3101
3102<div id="widget_1785419513297" class="au-marquee">
3103  <div class="au-marquee__track">
3104    
3105    
3106    
3107    <span class="au-marquee__item">Bringing together technology and operations</span>
3108    <span class="au-marquee__divider" aria-hidden="true">*</span>
3109    
3110    <span class="au-marquee__item">Independent advice</span>
3111    <span class="au-marquee__divider" aria-hidden="true">*</span>
3112    
3113    <span class="au-marquee__item">CX Specialists</span>
3114    <span class="au-marquee__divider" aria-hidden="true">*</span>
3115    
3116    <span class="au-marquee__item">Market leading CX technologies</span>
3117    <span class="au-marquee__divider" aria-hidden="true">*</span>
3118    
3119    
3120    
3121    <span class="au-marquee__item">Bringing together technology and operations</span>
3122    <span class="au-marquee__divider" aria-hidden="true">*</span>
3123    
3124    <span class="au-marquee__item">Independent advice</span>
3125    <span class="au-marquee__divider" aria-hidden="true">*</span>
3126    
3127    <span class="au-marquee__item">CX Specialists</span>
3128    <span class="au-marquee__divider" aria-hidden="true">*</span>
3129    
3130    <span class="au-marquee__item">Market leading CX technologies</span>
3131    <span class="au-marquee__divider" aria-hidden="true">*</span>
3132    
3133    
3134  </div>
3135</div></div>
3136
3137</div><!--end widget-span -->
3138</div><!--end row-->
3139</div><!--end row-wrapper -->
3140
3141</div><!--end widget-span -->
3142</div><!--end row-->
3143</div><!--end row-wrapper -->
3144
3145<div class="row-fluid-wrapper row-depth-1 row-number-12 dnd-section dnd_area-row-5-background-gradient dnd_area-row-5-background-layers dnd_area-row-5-padding dnd_area-row-5-vertical-alignment">
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3147<div class="span12 widget-span widget-type-cell cell_17823806116335-vertical-alignment cell_17823806116335-padding dnd-column" style="" data-widget-type="cell" data-x="0" data-w="12">
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3149<div class="row-fluid-wrapper row-depth-1 row-number-13 cell_17823806116335-row-0-vertical-alignment dnd-row">
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3153<div class="row-fluid-wrapper row-depth-1 row-number-14 dnd-row">
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3155<div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12">
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3157
3158<!-- Module Styles -->
3159
3160
3161<!-- Title Content -->
3162
3163  
3164  <div class="aos-container">
3165  
3166  <div id="module_17841289443303" data-aos="fade-up" data-aos-easing="linear" data-aos-duration="400">
3167    
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3169
3170
3171
3172
3173
3174
3175
3176
3177
3178
3179<div class="au-title-content au-title-content--left au-title-content--center-mb">
3180
3181  
3182  <span class="au-title-content__subtitle">
3182CUSTOMER STORY</span>
3183  
3184
3185  <div class="au-content"></div>
3186
3187  
3188</div>  
3189  </div>
3190  
3191  </div>
3192  
3193
3194
3195</div>
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3197</div><!--end widget-span -->
3198</div><!--end row-->
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3200
3201</div><!--end widget-span -->
3202<div class="span6 widget-span widget-type-cell cell_17848201312643-vertical-alignment dnd-column" style="" data-widget-type="cell" data-x="6" data-w="6">
3203
3204<div class="row-fluid-wrapper row-depth-1 row-number-15 dnd-row">
3205<div class="row-fluid ">
3206<div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12">
3207<div id="hs_cos_wrapper_widget_1784129109056" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module widget-type-space" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><span class="hs-horizontal-spacer"></span></div>
3208
3209</div><!--end widget-span -->
3210</div><!--end row-->
3211</div><!--end row-wrapper -->
3212
3213</div><!--end widget-span -->
3214</div><!--end row-->
3215</div><!--end row-wrapper -->
3216
3217<div class="row-fluid-wrapper row-depth-1 row-number-16 dnd-row">
3218<div class="row-fluid ">
3219<div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12">
3220<div id="hs_cos_wrapper_widget_1782381000574" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module">
3221
3222<!-- Module Styles -->
3223
3224
3225
3226<!-- Testimonial -->
3227
3228  <div id="widget_1782381000574" class="au-testimonial">
3229    
3230    <div class="title-content">
3231      
3232      <span class="au-title-content__subtitle">TESTIMONIALS</span>
3233       
3234      <h3>Trusted by world-class brands</h3>
3235      
3236    </div>
3237    
3238
3239    <div class="tns-slider tns-carousel tns-horizontal au-testimonial-slider">
3240      <!-- Loop through the testimonial -->
3241      
3242
3243      <div class="au-testimonial__wrapper">
3244        <!-- Testimonial -->
3245        <div class="au-testimonial__content">
3246          <div class="au-testimonial__testimonial">
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3251                  <path style="fill: rgb(255, 255, 255)" d="M 388.96 85.366 L 472.401 86.008 L 403.723 403.723 L 263.158 403.723 L 388.96 85.366 Z"></path>
3252                </g>
3253              </svg>
3254            </div>
3255            <p>Working with Route 101 has been truly collaborative experience. From day one, their team took the time to understand our goals and guided us through a complex transformation with professionalism and care. Their hands-on support and technical expertise helped us implement a future-ready platform. It's been a partnership that's not only delivered results but set us up for long&nbsp;term success.</p>
3256          </div>
3257          <div class="au-testimonial__client-detail">
3258            <div class="au-testimonial__client-info">
3259              <p><span style="font-size: 18px;"><strong>Contact Centre Director</strong></span><br>Carnival UK</p>
3260            </div>
3261            <div class="au-testimonial__client-img">
3262              
3263
3264
3265<img class="" src="https://www.route101.com/hs-fs/hubfs/customer-logos/customer-logos-white-unapproved/riverford_white_logo_200_200.png?width=200&amp;height=200&amp;name=riverford_white_logo_200_200.png" alt="riverford_white_logo_200_200" loading="lazy" width="200" height="200" srcset="https://www.route101.com/hs-fs/hubfs/customer-logos/customer-logos-white-unapproved/riverford_white_logo_200_200.png?width=100&amp;height=100&amp;name=riverford_white_logo_200_200.png 100w, https://www.route101.com/hs-fs/hubfs/customer-logos/customer-logos-white-unapproved/riverford_white_logo_200_200.png?width=200&amp;height=200&amp;name=riverford_white_logo_200_200.png 200w, https://www.route101.com/hs-fs/hubfs/customer-logos/customer-logos-white-unapproved/riverford_white_logo_200_200.png?width=300&amp;height=300&amp;name=riverford_white_logo_200_200.png 300w, https://www.route101.com/hs-fs/hubfs/customer-logos/customer-logos-white-unapproved/riverford_white_logo_200_200.png?width=400&amp;height=400&amp;name=riverford_white_logo_200_200.png 400w, https://www.route101.com/hs-fs/hubfs/customer-logos/customer-logos-white-unapproved/riverford_white_logo_200_200.png?width=500&amp;height=500&amp;name=riverford_white_logo_200_200.png 500w, https://www.route101.com/hs-fs/hubfs/customer-logos/customer-logos-white-unapproved/riverford_white_logo_200_200.png?width=600&amp;height=600&amp;name=riverford_white_logo_200_200.png 600w" sizes="(max-width: 200px) 100v
3265w, 200px">
3266            </div>
3267          </div>
3268        </div>
3269      </div>
3270
3271      
3272    </div>
3273  </div>
3274  
3275<!-- Module JS -->
3276
3277</div>
3278
3279</div><!--end widget-span -->
3280</div><!--end row-->
3281</div><!--end row-wrapper -->
3282
3283</div><!--end widget-span -->
3284</div><!--end row-->
3285</div><!--end row-wrapper -->
3286
3287<div class="row-fluid-wrapper row-depth-1 row-number-17 dnd_area-row-6-background-gradient dnd-section dnd_area-row-6-background-layers">
3288<div class="row-fluid ">
3289<div class="span12 widget-span widget-type-cell dnd-column" style="" data-widget-type="cell" data-x="0" data-w="12">
3290
3291<div class="row-fluid-wrapper row-depth-1 row-number-18 dnd-row">
3292<div class="row-fluid ">
3293<div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12">
3294<div id="hs_cos_wrapper_module_17833507004763" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module">
3295
3296<!-- Module Styles -->
3297
3298
3299<!-- Title Content -->
3300
3301  
3302  <div class="aos-container">
3303  
3304  <div id="module_17833507004763" data-aos="fade-up" data-aos-easing="linear" data-aos-duration="400">
3305    
3306
3307
3308
3309
3310
3311
3312
3313
3314
3315
3316
3317<div class="au-title-content au-title-content--left au-title-content--center-mb">
3318
3319  
3320
3321  <div class="au-content"><h2><span style="color: #000000;">Ready to define your CX roadmap?</span></h2>
3322<div style="line-height: 20px;"><span style="color: #000000;">Whether you're exploring AI, reviewing your contact centre strategy or planning a wider transformation programme, our consultants can help you identify the right opportunities and create a practical plan for delivery.</span><span style="color: #000000;"></span></div>
3323<div style="line-height: 20px;"><span style="color: #000000;">&nbsp;</span></div></div>
3324
3325  
3326  <div class="au-rich-text__buttons">
3327    
3328    
3329
3330
3331
3332
3333
3334
3335
3336
3337
3338
3339<a href="https://www.route101.com/contact/" class="au-button au-button--filled">
3340  
3341  <span class="au-button__text">Book a consultation</span>
3342</a>
3343    
3344
3345    
3346  </div>
3347  
3348</div>  
3349  </div>
3350  
3351  </div>
3352  
3353
3354
3355</div>
3356
3357</div><!--end widget-span -->
3358</div><!--end row-->
3359</div><!--end row-wrapper -->
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3361</div><!--end widget-span -->
3362</div><!--end row-->
3363</div><!--end row-wrapper -->
3364
3365<div class="row-fluid-wrapper row-depth-1 row-number-19 dnd-section dnd_area-row-7-max-width-section-centering dnd_area-row-7-padding">
3366<div class="row-fluid ">
3367<div class="span12 widget-span widget-type-cell cell_17816041969402-padding dnd-column" style="" data-widget-type="cell" data-x="0" data-w="12">
3368
3369<div class="row-fluid-wrapper row-depth-1 row-number-20 dnd-row">
3370<div class="row-fluid ">
3371<div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12">
3372<div id="hs_cos_wrapper_module_1781087204559" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module">
3373
3374<!-- Module Styles -->
3375
3376
3377<!-- Title Content -->
3378
3379  
3380  <div id="module_1781087204559">
3381    
3382
3383
3384
3385
3386
3387
3388
3389
3390
3391
3392
3393<div class="au-title-content au-title-content--left au-title-content--center-mb">
3394
3395  
3396  <span class="au-title-content__subtitle">LATEST WORK</span>
3397  
3398
3399  <div class="au-content"><h3 style="line-height: 1.25; font-size: 40px;">Insights &amp; Success Stories</h3></div>
3400
3401  
3402</div>  
3403  </div>
3404  
3405
3406
3407</div>
3408
3409</div><!--end widget-span -->
3410</div><!--end row-->
3411</div><!--end row-wrapper -->
3412
3413</div><!--end widget-span -->
3414</div><!--end row-->
3415</div><!--end row-wrapper -->
3416
3417<div class="row-fluid-wrapper row-depth-1 row-number-21 dnd_area-row-8-hidden dnd-section dnd_area-row-8-force-full-width-section dnd_area-row-8-padding">
3418<div class="row-fluid ">
3419<div class="span12 widget-span widget-type-cell cell_17810871519033-padding dnd-column" style="" data-widget-type="cell" data-x="0" data-w="12">
3420
3421<div class="row-fluid-wrapper row-depth-1 row-number-22 dnd-row">
3422<div class="row-fluid ">
3423<div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12">
3424<div id="hs_cos_wrapper_module_17810871519037" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module">
3425
3426
3427
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3557  
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3559  
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3561  
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3563
3564
3565
3566
3567<!-- Module Styles -->
3568
3569
3570
3571<!-- Testimonial -->
3572
3573  <div id="module_17810871519037" class="hubdb-content">
3574    <div class="tns-slider tns-carousel tns-horizontal hubdb-content-slider">
3575
3576      <!-- Loop through the testimonial -->
3577      
3578      
3579      <div class="hubdb-content__wrapper">
3580        <a href="/insights/events/ccma-innovation-summit">
3581        <div class="hubdb-content__slide-wrap">
3582          <!-- Image -->
3583          <div class="hubdb-content__slide-top-content">
3584            <div class="hubdb-content__slide-img">
3585              <img src="https://www.route101.com/hs-fs/hubfs/CCMA%20Innovation.webp?width=960&amp;upsize=true&amp;name=CCMA%20Innovation.webp" srcset="https://www.route101.com/hs-fs/hubfs/CCMA%20Innovation.webp?width=480&amp;upsize=true&amp;name=CCMA%20Innovation.webp 480w, https://www.route101.com/hs-fs/hubfs/CCMA%20Innovation.webp?width=768&amp;upsize=true&amp;name=CCMA%20Innovation.webp 768w, https://www.route101.com/hs-fs/hubfs/CCMA%20Innovation.webp?width=1200&amp;upsize=true&amp;name=CCMA%20Innovation.webp 1200w, https://www.route101.com/hs-fs/hubfs/CCMA%20Innovation.webp?width=1600&amp;upsize=true&amp;name=CCMA%20Innovation.webp 1600w" sizes="(max-width: 991px) calc(100vw - 65px), 67vw" alt="CCMA Innovation Summit" loading="lazy">
3586            </div>
3587          </div>
3588                                                 
3589          <!-- Content -->
3590          
3591          <div class="hubdb-content__content">
3592            <p class="hubdb-content__slide-label">events - October 2026</p>
3593            <h4>CCMA Innovation Summit</h4>
3594          </div> 
3595          <div class="hubdb-content__link-icon">
3596            <span id="hs_cos_wrapper_module_17810871519037_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_icon" style="" data-hs-cos-general-type="widget" data-hs-cos-type="icon"><svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 448 512" aria-hidden="true"><g id="Arrow Right7_layer"><path d="M438.6 278.6c12.5-12.5 12.5-32.8 0-45.3l-160-160c-12.5-12.5-32.8-12.5-45.3 0s-12.5 32.8 0 45.3L338.8 224 32 224c-17.7 0-32 14.3-32 32s14.3 32 32 32l306.7 0L233.4 393.4c-12.5 12.5-12.5 32.8 0 45.3s32.8 12.5 45.3 0l160-160z" /></g></svg></span>
3597          </div>
3598        </div>
3599        </a>
3600      </div>
3601      
3602
3603      
3604      
3605      <div class="hubdb-content__wrapper">
3606        <a href="/insights/events/ai-agent-workshop-nice">
3607        <div class="hubdb-content__slide-wrap">
3608          <!-- Image -->
3609          <div class="hubdb-content__slide-top-content">
3610            <div class="hubdb-content__slide-img">
3611              <img src="https://www.route101.com/hs-fs/hubfs/Team%20work.webp?width=960&amp;upsize=true&amp;name=Team%20work.webp" srcset="https://www.route101.com/hs-fs/hubfs/Team%20work.webp?width=480&amp;upsize=true&amp;name=Team%20work.webp 480w, https://www.route101.com/hs-fs/hubfs/Team%20work.webp?width=768&amp;upsize=true&amp;name=Team%20work.webp 768w, https://www.route101.com/hs-fs/hubfs/Team%20work.webp?width=1200&amp;upsize=true&amp;name=Team%20work.webp 1200w, https://www.route101.com/hs-fs/hubfs/Team%20work.webp?width=1600&amp;upsize=true&amp;name=Team%20work.webp 1600w" sizes="(max-width: 991px) calc(100vw - 65px), 67vw" alt="Build Your First AI Agent Workshop" loading="lazy">
3612            </div>
3613          </div>
3614                                                 
3615          <!-- Content -->
3616          
3617          <div class="hubdb-content__content">
3618            <p class="hubdb-content__slide-label">events - October 2026</p>
3619            <h4>Build Your First AI Agent Workshop</h4>
3620          </div> 
3621          <div class="hubdb-content__link-icon">
3622            <span id="hs_cos_wrapper_module_17810871519037_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_icon" style="" data-hs-cos-general-type="widget" data-hs-cos-type="icon"><svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 448 512" aria-hidden="true"><g id="Arrow Right7_layer"><path d="M438.6 278.6c12.5-12.5 12.5-32.8 0-45.3l-160-160c-12.5-12.5-32.8-12.5-45.3 0s-12.5 32.8 0 45.3L338.8 224 32 224c-17.7 0-32 14.3-32 32s14.3 32 32 32l306.7 0L233.4 393.4c-12.5 12.5-12.5 32.8 0 45.3s32.8 12.5 45.3 0l160-160z" /></g></svg></span>
3623          </div>
3624        </div>
3625        </a>
3626      </div>
3627      
3628
3629      
3630      
3631      <div class="hubdb-content__wrapper">
3632        <a href="/insights/events/forum-virtual-autumn">
3633        <div class="hubdb-content__slide-wrap">
3634          <!-- Image -->
3635          <div class="hubdb-content__slide-top-content">
3636            <div class="hubdb-content__slide-img">
3637              <img src="https://www.route101.com/hs-fs/hubfs/AdobeStock_501716904.jpeg?width=960&amp;upsize=true&amp;name=AdobeStock_501716904.jpeg" srcset="https://www.route101.com/hs-fs/hubfs/AdobeStock_501716904.jpeg?width=480&amp;upsize=true&amp;name=AdobeStock_501716904.jpeg 480w, https://www.route101.com/hs-fs/hubfs/AdobeStock_501716904.jpeg?width=768&amp;upsize=true&amp;name=AdobeStock_501716904.jpeg 768w, https://www.route101.com/hs-fs/hubfs/AdobeStock_501716904.jpeg?width=1200&amp;upsize=true&amp;name=AdobeStock_501716904.jpeg 1200w, https://www.route101.com/hs-fs/hubfs/AdobeStock_501716904.jpeg?width=1600&amp;upsize=true&amp;name=AdobeStock_501716904.jpeg 1600w" sizes="(max-width: 991px) calc(100vw - 65px), 67vw" alt="The Forum Autumn Conference (Virtual)" loading="lazy">
3638            </div>
3639          </div>
3640                                                 
3641          <!-- Content -->
3642          
3643          <div class="hubdb-content__content">
3644            <p class="hubdb-content__slide-label">events - October 2026</p>
3645            <h4>The Forum Autumn Conference (Virtual)</h4>
3646          </div> 
3647          <div class="hubdb-content__link-icon">
3648            <span id="hs_cos_wrapper_module_17810871519037_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_icon" style="" data-hs-cos-general-type="widget" data-hs-cos-type="icon"><svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 448 512" aria-hidden="true"><g id="Arrow Right7_layer"><path d="M438.6 278.6c12.5-12.5 12.5-32.8 0-45.3l-160-160c-12.5-12.5-32.8-12.5-45.3 0s-12.5 32.8 0 45.3L338.8 224 32 224c-17.7 0-32 14.3-32 32s14.3 32 32 32l306.7 0L233.4 393.4c-12.5 12.5-12.5 32.8 0 45.3s32.8 12.5 45.3 0l160-160z" /></g></svg></span>
3649          </div>
3650        </div>
3651        </a>
3652      </div>
3653      
3654
3655      
3656      
3657      <div class="hubdb-content__wrapper">
3658        <a href="/insights/events/cgpn">
3659        <div class="hubdb-content__slide-wrap">
3660          <!-- Image -->
3661          <div class="hubdb-content__slide-top-content">
3662            <div class="hubdb-content__slide-img">
3663              <img src="https://www.route101.com/hs-fs/hubfs/Lifestyle%20Carousel%20Image%204.webp?width=960&amp;upsize=true&amp;name=Lifestyle%20Carousel%20Image%204.webp" srcset="https://www.route101.com/hs-fs/hubfs/Lifestyle%20Carousel%20Image%204.webp?width=480&amp;upsize=true&amp;name=Lifestyle%20Carousel%20Image%204.webp 480w, https://www.route101.com/hs-fs/hubfs/Lifestyle%20Carousel%20Image%204.webp?width=768&amp;upsize=true&amp;name=Lifestyle%20Carousel%20Image%204.webp 768w, https://www.route101.com/hs-fs/hubfs/Lifestyle%20Carousel%20Image%204.webp?width=1200&amp;upsize=true&amp;name=Lifestyle%20Carousel%20Image%204.webp 1200w, https://www.route101.com/hs-fs/hubfs/Lifestyle%20Carousel%20Image%204.webp?width=1600&amp;upsize=true&amp;name=Lifestyle%20Carousel%20Image%204.webp 1600w" sizes="(max-width: 991px) calc(100vw - 65px), 67vw" alt="Central Gov Partnership Network (CGPN)" loading="lazy">
3664            </div>
3665          </div>
3666                                                 
3667          <!-- Content -->
3668          
3669          <div class="hubdb-content__content">
3670            <p class="hubdb-content__slide-label">events - October 2026</p>
3671            <h4>Central Gov Partnership Network (CGPN)</h4>
3672          </div> 
3673          <div class="hubdb-content__link-icon">
3674            <span id="hs_cos_wrapper_module_17810871519037_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_icon" style="" data-hs-cos-general-type="widget" data-hs-cos-type="icon"><svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 448 512" aria-hidden="true"><g id="Arrow Right7_layer"><path d="M438.6 278.6c12.5-12.5 12.5-32.8 0-45.3l-160-160c-12.5-12.5-32.8-12.5-45.3 0s-12.5 32.8 0 45.3L338.8 224 32 224c-17.7 0-32 14.3-32 32s14.3 32 32 32l306.7 0L233.4 393.4c-12.5 12.5-12.5 32.8 0 45.3s32.8 12.5 45.3 0l160-160z" /></g></svg></span>
3675          </div>
3676        </div>
3677        </a>
3678      </div>
3679      
3680
3681      
3682      
3683      <div class="hubdb-content__wrapper">
3684        <a href="https://www.route101.com/blog/hm-land-registry-selects-route-101-to-modernise-contact-centre-with-ai">
3685        <div class="hubdb-content__slide-wrap">
3686          <!-- Image -->
3687          <div class="hubdb-content__slide-top-content">
3688            <div class="hubdb-content__slide-img">
3689              <img src="https://www.route101.com/hs-fs/hubfs/AdobeStock_612140215-1.webp?width=960&amp;upsize=true&amp;name=AdobeStock_612140215-1.webp" srcset="https://www.route101.com/hs-fs/hubfs/AdobeStock_612140215-1.webp?width=480&amp;upsize=true&amp;name=AdobeStock_612140215-1.webp 480w, https://www.route101.com/hs-fs/hubfs/AdobeStock_612140215-1.webp?width=768&amp;upsize=true&amp;name=AdobeStock_612140215-1.webp 768w, https://www.route101.com/hs-fs/hubfs/AdobeStock_612140215-1.webp?width=1200&amp;upsize=true&amp;name=AdobeStock_612140215-1.webp 1200w, https://www.route101.com/hs-fs/hubfs/AdobeStock_612140215-1.webp?width=1600&amp;upsize=true&amp;name=AdobeStock_612140215-1.webp 1600w" sizes="(max-width: 991px) calc(100vw - 65px), 67vw" alt="HM Land Registry selects Route 101 to modernise contact centre with AI" loading="lazy">
3690            </div>
3691          </div>
3692                                                 
3693          <!-- Content -->
3694          
3695          <div class="hubdb-content__content">
3696            <p class="hubdb-content__slide-label">News - August 2026</p>
3697            <h4>HM Land Registry selects Route 101 to modernise contact centre with AI</h4>
3698          </div> 
3699          <div class="hubdb-content__link-icon">
3700            <span id="hs_cos_wrapper_module_17810871519037_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_icon" style="" data-hs-cos-general-type="widget" data-hs-cos-type="icon"><svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 448 512" aria-hidden="true"><g id="Arrow Right7_layer"><path d="M438.6 278.6c12.5-12.5 12.5-32.8 0-45.3l-160-160c-12.5-12.5-32.8-12.5-45.3 0s-12.5 32.8 0 45.3L338.8 224 32 224c-17.7 0-32 14.3-32 32s14.3 32 32 32l306.7 0L233.4 393.4c-12.5 12.5-12.5 32.8 0 45.3s32.8 12.5 45.3 0l160-160z" /></g></svg></span>
3701          </div>
3702        </div>
3703        </a>
3704      </div>
3705      
3706
3707      
3708      
3709      <div class="hubdb-content__wrapper">
3710        <a href="https://www.route101.com/blog/identicare-case-study-2026">
3711        <div class="hubdb-content__slide-wrap">
3712          <!-- Image -->
3713          <div class="hubdb-content__slide-top-content">
3714            <div class="hubdb-content__slide-img">
3715              <img src="https://www.route101.com/hs-fs/hubfs/Identicare%20Press%20Release.webp?width=960&amp;upsize=true&amp;name=Identicare%20Press%20Release.webp" srcset="https://www.route101.com/hs-fs/hubfs/Identicare%20Press%20Release.webp?width=480&amp;upsize=true&amp;name=Identicare%20Press%20Release.webp 480w, https://www.route101.com/hs-fs/hubfs/Identicare%20Press%20Release.webp?width=768&amp;upsize=true&amp;name=Identicare%20Press%20Release.webp 768w, https://www.route101.com/hs-fs/hubfs/Identicare%20Press%20Release.webp?width=1200&amp;upsize=true&amp;name=Identicare%20Press%20Release.webp 1200w, https://www.route101.com/hs-fs/hubfs/Identicare%20Press%20Release.webp?width=1600&amp;upsize=true&amp;name=Identicare%20Press%20Release.webp 1600w" sizes="(max-width: 991px) calc(100vw - 65px), 67vw" alt="Route 101 Modernises Identicare Contact Centre with AI-Powered Voice Platform" loading="lazy">
3716            </div>
3717          </div>
3718                                                 
3719          <!-- Content -->
3720          
3721          <div class="hubdb-content__content">
3722            <p class="hubdb-content__slide-label">News - June 2026</p>
3723            <h4>Route 101 Modernises Identicare Contact Centre with AI-Powered Voice Platform</h4>
3724          </div> 
3725          <div class="hubdb-content__link-icon">
3726            <span id="hs_cos_wrapper_module_17810871519037_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_icon" style="" data-hs-cos-general-type="widget" data-hs-cos-type="icon"><svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 448 512" aria-hidden="true"><g id="Arrow Right7_layer"><path d="M438.6 278.6c12.5-12.5 12.5-32.8 0-45.3l-160-160c-12.5-12.5-32.8-12.5-45.3 0s-12.5 32.8 0 45.3L338.8 224 32 224c-17.7 0-32 14.3-32 32s14.3 32 32 32l306.7 0L233.4 393.4c-12.5 12.5-12.5 32.8 0 45.3s32.8 12.5 45.3 0l160-160z" /></g></svg></span>
3727          </div>
3728        </div>
3729        </a>
3730      </div>
3731      
3732
3733      
3734      
3735      <div class="hubdb-content__wrapper">
3736        <a href="https://www.route101.com/blog/apgemini-nice-and-route-101-to-meet-evolving-needs-of-uk-citizens">
3737        <div class="hubdb-content__slide-wrap">
3738          <!-- Image -->
3739          <div class="hubdb-content__slide-top-content">
3740            <div class="hubdb-content__slide-img">
3741              <img src="https://www.route101.com/hs-fs/hubfs/NiCE_PartnerPage_Image3.jpg?width=960&amp;upsize=true&amp;name=NiCE_PartnerPage_Image3.jpg" srcset="https://www.route101.com/hs-fs/hubfs/NiCE_PartnerPage_Image3.jpg?width=480&amp;upsize=true&amp;name=NiCE_PartnerPage_Image3.jpg 480w, https://www.route101.com/hs-fs/hubfs/NiCE_PartnerPage_Image3.jpg?width=768&amp;upsize=true&amp;name=NiCE_PartnerPage_Image3.jpg 768w, https://www.route101.com/hs-fs/hubfs/NiCE_PartnerPage_Image3.jpg?width=1200&amp;upsize=true&amp;name=NiCE_PartnerPage_Image3.jpg 1200w, https://www.route101.com/hs-fs/hubfs/NiCE_PartnerPage_Image3.jpg?width=1600&amp;upsize=true&amp;name=NiCE_PartnerPage_Image3.jpg 1600w" sizes="(max-width: 991px) calc(100vw - 65px), 67vw" alt="Capgemini, NiCE and Route 101 to Meet Evolving Needs of UK Citizens" loading="lazy">
3742            </div>
3743          </div>
3744                                                 
3745          <!-- Content -->
3746          
3747          <div class="hubdb-content__content">
3748            <p class="hubdb-content__slide-label">News - June 2026</p>
3749            <h4>Capgemini, NiCE and Route 101 to Meet Evolving Needs of UK Citizens</h4>
3750          </div> 
3751          <div class="hubdb-content__link-icon">
3752            <span id="hs_cos_wrapper_module_17810871519037_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_icon" style="" data-hs-cos-general-type="widget" data-hs-cos-type="icon"><svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 448 512" aria-hidden="true"><g id="Arrow Right7_layer"><path d="M438.6 278.6c12.5-12.5 12.5-32.8 0-45.3l-160-160c-12.5-12.5-32.8-12.5-45.3 0s-12.5 32.8 0 45.3L338.8 224 32 224c-17.7 0-32 14.3-32 32s14.3 32 32 32l306.7 0L233.4 393.4c-12.5 12.5-12.5 32.8 0 45.3s32.8 12.5 45.3 0l160-160z" /></g></svg></span>
3753          </div>
3754        </div>
3755        </a>
3756      </div>
3757      
3758
3759      
3760      
3761      <div class="hubdb-content__wrapper">
3762        <a href="/resources/zendesk-ai-effect">
3763        <div class="hubdb-content__slide-wrap">
3764          <!-- Image -->
3765          <div class="hubdb-content__slide-top-content">
3766            <div class="hubdb-content__slide-img">
3767              <img src="https://www.route101.com/hs-fs/hubfs/The%20Zendesk%20AI%20Effect%20Report%202025.webp?width=960&amp;upsize=true&amp;name=The%20Zendesk%20AI%20Effect%20Report%202025.webp" srcset="https://www.route101.com/hs-fs/hubfs/The%20Zendesk%20AI%20Effect%20Report%202025.webp?width=480&amp;upsize=true&amp;name=The%20Zendesk%20AI%20Effect%20Report%202025.webp 480w, https://www.route101.com/hs-fs/hubfs/The%20Zendesk%20AI%20Effect%20Report%202025.webp?width=768&amp;upsize=true&amp;name=The%20Zendesk%20AI%20Effect%20Report%202025.webp 768w, https://www.route101.com/hs-fs/hubfs/The%20Zendesk%20AI%20Effect%20Report%202025.webp?width=1200&amp;upsize=true&amp;name=The%20Zendesk%20AI%20Effect%20Report%202025.webp 1200w, https://www.route101.com/hs-fs/hubfs/The%20Zendesk%20AI%20Effect%20Report%202025.webp?width=1600&amp;upsize=true&amp;name=The%20Zendesk%20AI%20Effect%20Report%202025.webp 1600w" sizes="(max-width: 991px) calc(100vw - 65px), 67vw" alt="The Zendesk AI Effect Report 2025" loading="lazy">
3768            </div>
3769          </div>
3770                                                 
3771          <!-- Content -->
3772          
3773          <div class="hubdb-content__content">
3774            <p class="hubdb-content__slide-label">resources - September 2025</p>
3775            <h4>The Zendesk AI Effect Report 2025</h4>
3776          </div> 
3777          <div class="hubdb-content__link-icon">
3778            <span id="hs_cos_wrapper_module_17810871519037_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_icon" style="" data-hs-cos-general-type="widget" data-hs-cos-type="icon"><svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 448 512" aria-hidden="true"><g id="Arrow Right7_layer"><path d="M438.6 278.6c12.5-12.5 12.5-32.8 0-45.3l-160-160c-12.5-12.5-32.8-12.5-45.3 0s-12.5 32.8 0 45.3L338.8 224 32 224c-17.7 0-32 14.3-32 32s14.3 32 32 32l306.7 0L233.4 393.4c-12.5 12.5-12.5 32.8 0 45.3s32.8 12.5 45.3 0l160-160z" /></g></svg></span>
3779          </div>
3780        </div>
3781        </a>
3782      </div>
3783      
3784
3785      
3786      
3787      <div class="hubdb-content__wrapper">
3788        <a href="/resources/tei-zendesk-report-2025">
3789        <div class="hubdb-content__slide-wrap">
3790          <!-- Image -->
3791          <div class="hubdb-content__slide-top-content">
3792            <div class="hubdb-content__slide-img">
3793              <img src="https://www.route101.com/hs-fs/hubfs/The%20Total%20Economic%20Impact%20of%20Zendesk%20A%20Forrester%20Report%202025.webp?width=960&amp;upsize=true&amp;name=The%20Total%20Economic%20Impact%20of%20Zendesk%20A%20Forrester%20Report%202025.webp" srcset="https://www.route101.com/hs-fs/hubfs/The%20Total%20Economic%20Impact%20of%20Zendesk%20A%20Forrester%20Report%202025.webp?width=480&amp;upsize=true&amp;name=The%20Total%20Economic%20Impact%20of%20Zendesk%20A%20Forrester%20Report%202025.webp 480w, https://www.route101.com/hs-fs/hubfs/The%20Total%20Economic%20Impact%20of%20Zendesk%20A%20Forrester%20Report%202025.webp?width=768&amp;upsize=true&amp;name=The%20Total%20Economic%20Impact%20of%20Zendesk%20A%20Forrester%20Report%202025.webp 768w, https://www.route101.com/hs-fs/hubfs/The%20Total%20Economic%20Impact%20of%20Zendesk%20A%20Forrester%20Report%202025.webp?width=1200&amp;upsize=true&amp;name=The%20Total%20Economic%20Impact%20of%20Zendesk%20A%20Forrester%20Report%202025.webp 1200w, https://www.route101.com/hs-fs/hubfs/The%20Total%20Economic%20Impact%20of%20Zendesk%20A%20Forrester%20Report%202025.webp?width=1600&amp;upsize=true&amp;name=The%20Total%20Economic%20Impact%20of%20Zendesk%20A%20Forrester%20Report%202025.webp 1600w" sizes="(max-width: 991px) calc(100vw - 65px), 67vw" alt="The Total Economic Impact of Zendesk: A Forrester Report 2025" loading="lazy">
3794            </div>
3795          </div>
3796                                                 
3797          <!-- Content -->
3798          
3799          <div class="hubdb-content__content">
3800            <p class="hubdb-content__slide-label">resources - July 2025</p>
3801            <h4>The Total Economic Impact of Zendesk: A Forrester Report 2025</h4>
3802          </div> 
3803          <div class="hubdb-content__link-icon">
3804            <span id="hs_cos_wrapper_module_17810871519037_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_icon" style="" data-hs-cos-general-type="widget" data-hs-cos-type="icon"><svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 448 512" aria-hidden="true"><g id="Arrow Right7_layer"><path d="M438.6 278.6c12.5-12.5 12.5-32.8 0-45.3l-160-160c-12.5-12.5-32.8-12.5-45.3 0s-12.5 32.8 0 45.3L338.8 224 32 224c-17.7 0-32 14.3-32 32s14.3 32 32 32l306.7 0L233.4 393.4c-12.5 12.5-12.5 32.8 0 45.3s32.8 12.5 45.3 0l160-160z" /></g></svg></span>
3805          </div>
3806        </div>
3807        </a>
3808      </div>
3809      
3810
3811      
3812      
3813      <div class="hubdb-content__wrapper">
3814        <a href="/resources/calabrio-state-of-the-contact-centre-25">
3815        <div class="hubdb-content__slide-wrap">
3816          <!-- Image -->
3817          <div class="hubdb-content__slide-top-content">
3818            <div class="hubdb-content__slide-img">
3819              <img src="https://www.route101.com/hs-fs/hubfs/Calabrio%20State%20of%20the%20Contact%20Centre%20Report%202025.webp?width=960&amp;upsize=true&amp;name=Calabrio%20State%20of%20the%20Contact%20Centre%20Report%202025.webp" srcset="https://www.route101.com/hs-fs/hubfs/Calabrio%20State%20of%20the%20Contact%20Centre%20Report%202025.webp?width=480&amp;upsize=true&amp;name=Calabrio%20State%20of%20the%20Contact%20Centre%20Report%202025.webp 480w, https://www.route101.com/hs-fs/hubfs/Calabrio%20State%20of%20the%20Contact%20Centre%20Report%202025.webp?width=768&amp;upsize=true&amp;name=Calabrio%20State%20of%20the%20Contact%20Centre%20Report%202025.webp 768w, https://www.route101.com/hs-fs/hubfs/Calabrio%20State%20of%20the%20Contact%20Centre%20Report%202025.webp?width=1200&amp;upsize=true&amp;name=Calabrio%20State%20of%20the%20Contact%20Centre%20Report%202025.webp 1200w, https://www.route101.com/hs-fs/hubfs/Calabrio%20State%20of%20the%20Contact%20Centre%20Report%202025.webp?width=1600&amp;upsize=true&amp;name=Calabrio%20State%20of%20the%20Contact%20Centre%20Report%202025.webp 1600w" sizes="(max-width: 991px) calc(100vw - 65px), 67vw" alt="Calabrio State of the Contact Centre Report 2025" loading="lazy">
3820            </div>
3821          </div>
3822                                                 
3823          <!-- Content -->
3824          
3825          <div class="hubdb-content__content">
3826            <p class="hubdb-content__slide-label">resources - March 2025</p>
3827            <h4>Calabrio State of the Contact Centre Report 2025</h4>
3828          </div> 
3829          <div class="hubdb-content__link-icon">
3830            <span id="hs_cos_wrapper_module_17810871519037_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_icon" style="" data-hs-cos-general-type="widget" data-hs-cos-type="icon"><svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 448 512" aria-hidden="true"><g id="Arrow Right7_layer"><path d="M438.6 278.6c12.5-12.5 12.5-32.8 0-45.3l-160-160c-12.5-12.5-32.8-12.5-45.3 0s-12.5 32.8 0 45.3L338.8 224 32 224c-17.7 0-32 14.3-32 32s14.3 32 32 32l306.7 0L233.4 393.4c-12.5 12.5-12.5 32.8 0 45.3s32.8 12.5 45.3 0l160-160z" /></g></svg></span>
3831          </div>
3832        </div>
3833        </a>
3834      </div>
3835      
3836
3837      
3838      
3839      <div class="hubdb-content__wrapper">
3840        <a href="/resources/calabrio-voice-of-agent-report-25">
3841        <div class="hubdb-content__slide-wrap">
3842          <!-- Image -->
3843          <div class="hubdb-content__slide-top-content">
3844            <div class="hubdb-content__slide-img">
3845              <img src="https://www.route101.com/hs-fs/hubfs/Calabrio%20Voice%20of%20the%20Agent%20Report%202025%20Image_V2.png?width=960&amp;upsize=true&amp;name=Calabrio%20Voice%20of%20the%20Agent%20Report%202025%20Image_V2.png" srcset="https://www.route101.com/hs-fs/hubfs/Calabrio%20Voice%20of%20the%20Agent%20Report%202025%20Image_V2.png?width=480&amp;upsize=true&amp;name=Calabrio%20Voice%20of%20the%20Agent%20Report%202025%20Image_V2.png 480w, https://www.route101.com/hs-fs/hubfs/Calabrio%20Voice%20of%20the%20Agent%20Report%202025%20Image_V2.png?width=768&amp;upsize=true&amp;name=Calabrio%20Voice%20of%20the%20Agent%20Report%202025%20Image_V2.png 768w, https://www.route101.com/hs-fs/hubfs/Calabrio%20Voice%20of%20the%20Agent%20Report%202025%20Image_V2.png?width=1200&amp;upsize=true&amp;name=Calabrio%20Voice%20of%20the%20Agent%20Report%202025%20Image_V2.png 1200w, https://www.route101.com/hs-fs/hubfs/Calabrio%20Voice%20of%20the%20Agent%20Report%202025%20Image_V2.png?width=1600&amp;upsize=true&amp;name=Calabrio%20Voice%20of%20the%20Agent%20Report%202025%20Image_V2.png 1600w" sizes="(max-width: 991px) calc(100vw - 65px), 67vw" alt="Calabrio Voice of the Agent Report 2025" loading="lazy">
3846            </div>
3847          </div>
3848                                                 
3849          <!-- Content -->
3850          
3851          <div class="hubdb-content__content">
3852            <p class="hubdb-content__slide-label">resources - February 2025</p>
3853            <h4>Calabrio Voice of the Agent Report 2025</h4>
3854          </div> 
3855          <div class="hubdb-content__link-icon">
3856            <span id="hs_cos_wrapper_module_17810871519037_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_icon" style="" data-hs-cos-general-type="widget" data-hs-cos-type="icon"><svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 448 512" aria-hidden="true"><g id="Arrow Right7_layer"><path d="M438.6 278.6c12.5-12.5 12.5-32.8 0-45.3l-160-160c-12.5-12.5-32.8-12.5-45.3 0s-12.5 32.8 0 45.3L338.8 224 32 224c-17.7 0-32 14.3-32 32s14.3 32 32 32l306.7 0L233.4 393.4c-12.5 12.5-12.5 32.8 0 45.3s32.8 12.5 45.3 0l160-160z" /></g></svg></span>
3857          </div>
3858        </div>
3859        </a>
3860      </div>
3861      
3862
3863      
3864
3865    </div>  
3866  </div>
3867
3868<!-- Module JS -->
3869
3870</div>
3871
3872</div><!--end widget-span -->
3873</div><!--end row-->
3874</div><!--end row-wrapper -->
3875
3876</div><!--end widget-span -->
3877</div><!--end row-->
3878</div><!--end row-wrapper -->
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3881</div>
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3888       <div data-global-resource-path="Austin child/templates/partials/footer.html"><footer class="footer">
3889
3890  
3891  <div class="container-fluid footer-dnd-area1 content-wrapper">
3892<div class="row-fluid-wrapper">
3893<div class="row-fluid">
3894<div class="span12 widget-span widget-type-cell " style="" data-widget-type="cell" data-x="0" data-w="12">
3895
3896</div><!--end widget-span -->
3897</div>
3898</div>
3899</div>
3900  
3901
3902  <div class="container-fluid footer-dnd-area2 footer__container content-wrapper">
3903<div class="row-fluid-wrapper">
3904<div class="row-fluid">
3905<div class="span12 widget-span widget-type-cell " style="" data-widget-type="cell" data-x="0" data-w="12">
3906
3907<div class="row-fluid-wrapper row-depth-1 row-number-1 footer-row-0-vertical-alignment footer-row-0-max-width-section-centering dnd-section footer-row-0-padding footer-row-0-hidden">
3908<div class="row-fluid ">
3909<div class="span3 widget-span widget-type-cell dnd-column" style="" data-widget-type="cell" data-x="0" data-w="3">
3910
3911<div class="row-fluid-wrapper row-depth-1 row-number-2 footer-column-1-row-0-padding dnd-row">
3912<div class="row-fluid ">
3913<div class="span12 widget-span widget-type-custom_widget footer-module-2-padding footer-module-2-margin dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12">
3914<div id="hs_cos_wrapper_footer-module-2" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module">
3915
3916<!-- Module Styles -->
3917
3918<style>
3919  #footer-module-2.au-logo {
3920    text-align: left;
3921  }
3922  
3923  @media (max-width: 767px) {
3924    #footer-module-2.au-logo {
3925      text-align: center;
3926    }
3927  }
3928</style>
3929
3930<div id="footer-module-2" class="au-logo">
3931  
3932  
3933    
3934
3935
3936
3937
3938
3939
3940
3941
3942
3943
3944
3945
3946
3947
3948
3949
3950
3951<a href="https://makewebbetter-7479797.hs-sites.com/en/austin">
3952  
3953      <span class="logo-default">
3954      
3955
3956
3957
3958
3959<img class="" src="https://www.route101.com/hubfs/Route%20101%20Logo-1.png" alt="Route 101 Logo-1" loading="lazy" style="max-width: 100%; height: auto;">
3960      </span>
3961      <span class="logo-white">
3962      
3963
3964
3965
3966
3967<img class="" src="https://www.route101.com/hubfs/Route%20101%20Logo%20Horizontal%20Logo.png" alt="Route 101 Logo Horizontal Logo" loading="lazy" style="max-width: 100%; height: auto;">
3968      </span>
3969    
3970</a>
3971  
3972</div></div>
3973
3974</div><!--end widget-span -->
3975</div><!--end row-->
3976</div><!--end row-wrapper -->
3977
3978<div class="row-fluid-wrapper row-depth-1 row-number-3 dnd-row">
3979<div class="row-fluid ">
3980<div class="span12 widget-span widget-type-custom_widget dnd-module widget_1783609946615-hidden" style="" data-widget-type="custom_widget" data-x="0" data-w="12">
3981<div id="hs_cos_wrapper_widget_1783609946615" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><!-- Module Style -->
3982
3983
3984<!-- Spacer -->
3985<div id="widget_1783609946615" class="au-spacer">
3986</div></div>
3987
3988</div><!--end widget-span -->
3989</div><!--end row-->
3990</div><!--end row-wrapper -->
3991
3992<div class="row-fluid-wrapper row-depth-1 row-number-4 dnd-row">
3993<div class="row-fluid ">
3994<div class="span12 widget-span widget-type-custom_widget module_17836107403755-hidden module_17836107403755-padding dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12">
3995<div id="hs_cos_wrapper_module_17836107403755" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module widget-type-text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><span id="hs_cos_wrapper_module_17836107403755_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="text">Follow us</span></div>
3996
3997</div><!--end widget-span -->
3998</div><!--end row-->
3999</div><!--end row-wrapper -->
4000
4001<div class="row-fluid-wrapper row-depth-1 row-number-5 dnd-row">
4002<div class="row-fluid ">
4003<div class="span12 widget-span widget-type-custom_widget module_17836107403756-flexbox-positioning module_17836107403756-hidden dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12">
4004<div id="hs_cos_wrapper_module_17836107403756" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module">
4005
4006
4007
4008
4009<div class="au-social-follow">
4010  <ul class="au-social-icon no-list">
4011    
4012    <li>
4013      
4014      
4015      <a href="https://www.linkedin.com/company/route-101-ltd/" target="_blank" rel="noopener">
4016        
4017        <span id="hs_cos_wrapper_module_17836107403756_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_icon" style="" data-hs-cos-general-type="widget" data-hs-cos-type="icon"><svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 448 512" aria-hidden="true"><g id="LinkedIn8_layer"><path d="M416 32H31.9C14.3 32 0 46.5 0 64.3v383.4C0 465.5 14.3 480 31.9 480H416c17.6 0 32-14.5 32-32.3V64.3c0-17.8-14.4-32.3-32-32.3zM135.4 416H69V202.2h66.5V416zm-33.2-243c-21.3 0-38.5-17.3-38.5-38.5S80.9 96 102.2 96c21.2 0 38.5 17.3 38.5 38.5 0 21.3-17.2 38.5-38.5 38.5zm282.1 243h-66.4V312c0-24.8-.5-56.7-34.5-56.7-34.6 0-39.9 27-39.9 54.9V416h-66.4V202.2h63.7v29.2h.9c8.9-16.8 30.6-34.5 62.9-34.5 67.2 0 79.7 44.3 79.7 101.9V416z" /></g></svg></span>
4018        
4019      </a>
4020      
4021  </li></ul>
4022</div></div>
4023
4024</div><!--end widget-span -->
4025</div><!--end row-->
4026</div><!--end row-wrapper -->
4027
4028</div><!--end widget-span -->
4029<div class="span3 widget-span widget-type-cell cell_1781085835475-vertical-alignment dnd-column" style="" data-widget-type="cell" data-x="3" data-w="3">
4030
4031<div class="row-fluid-wrapper row-depth-1 row-number-6 dnd-row">
4032<div class="row-fluid ">
4033<div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12">
4034<div id="hs_cos_wrapper_footer-module-8" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module widget-type-rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><span id="hs_cos_wrapper_footer-module-8_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="rich_text"><div class="au-footer__menu-heading au-footer__menu-icon-heading">
4035<h6>&nbsp; Get In Touch</h6>
4036</div></span></div>
4037
4038</div><!--end widget-span -->
4039</div><!--end row-->
4040</div><!--end row-wrapper -->
4041
4042<div class="row-fluid-wrapper row-depth-1 row-number-7 dnd-row">
4043<div class="row-fluid ">
4044<div class="span12 widget-span widget-type-custom_widget footer-module-9-hidden dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12">
4045<div id="hs_cos_wrapper_footer-module-9" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module">
4046
4047<!-- Layout Choice -->
4048
4049
4050
4051
4052
4053<!-- Column Count -->
4054
4055
4056
4057
4058
4059<!-- Alignment Choice Desktop -->
4060
4061
4062
4063
4064
4065<!-- Alignment Choice Mobile -->
4066
4067
4068
4069
4070
4071<!-- Module Styles -->
4072
4073
4074
4075<!-- Icon box -->
4076
4077<div id="footer-module-9" class="au-icon-box au-icon-box--compact">
4078  <div class="au-icon-box__row">
4079
4080    <!-- Loop icon box through repeater -->
4081
4082    
4083    <div class="au-icon-box__col au-icon-box__col--one au-card--align-left au-card--align-center-mb">
4084
4085      <!-- Icon Box Icon/Image -->
4086
4087      <div class="au-icon-box__img">
4088        
4089      </div>
4090
4091      <!-- Icon Box Content -->
4092
4093      <div class="au-icon-box__content">
4094        <div class="au-icon-box__text">
4095          <p><a href="tel:+443330110400" rel="noopener"><span style="color: #ff8f1c;"><span style="text-decoration: underline;">+44 (0) 3330 110 400</span></span></a></p>
4096        </div>
4097      </div>
4098    </div>
4099    
4100    <div class="au-icon-box__col au-icon-box__col--one au-card--align-left au-card--align-center-mb">
4101
4102      <!-- Icon Box Icon/Image -->
4103
4104      <div class="au-icon-box__img">
4105        
4106      </div>
4107
4108      <!-- Icon Box Content -->
4109
4110      <div class="au-icon-box__content">
4111        <div class="au-icon-box__text">
4112          <p><span style="text-decoration: underline;"><a href="mailto:[email protected]" rel="noopener"><span style="color: #ff8f1c; text-decoration: underline;">[email protected]</span></a></span></p>
4113        </div>
4114      </div>
4115    </div>
4116    
4117    <div class="au-icon-box__col au-icon-box__col--one au-card--align-left au-card--align-center-mb">
4118
4119      <!-- Icon Box Icon/Image -->
4120
4121      <div class="au-icon-box__img">
4122        
4123      </div>
4124
4125      <!-- Icon Box Content -->
4126
4127      <div class="au-icon-box__content">
4128        <div class="au-icon-box__text">
4129          <p><strong>Bristol (HQ): </strong>Route 101 Ltd.<br>
4129The Conifers, Filton Rd,<br>Hambrook, Bristol, BS16 1QG</p>
4130        </div>
4131      </div>
4132    </div>
4133    
4134    <div class="au-icon-box__col au-icon-box__col--one au-card--align-left au-card--align-center-mb">
4135
4136      <!-- Icon Box Icon/Image -->
4137
4138      <div class="au-icon-box__img">
4139        
4140      </div>
4141
4142      <!-- Icon Box Content -->
4143
4144      <div class="au-icon-box__content">
4145        <div class="au-icon-box__text">
4146          <p>Media Enquiries:<span style="color: #ffffff;"> <span style="text-decoration: underline;"><span style="color: #ff8f1c; text-decoration: underline;"><a href="mailto:[email protected]" style="color: #ff8f1c; text-decoration: underline;" rel="noopener">[email protected]</a></span></span></span></p>
4147        </div>
4148      </div>
4149    </div>
4150    
4151  </div>
4152</div>
4153  </div>
4154
4155</div><!--end widget-span -->
4156</div><!--end row-->
4157</div><!--end row-wrapper -->
4158
4159<div class="row-fluid-wrapper row-depth-1 row-number-8 cell_1781085835475-row-2-vertical-alignment dnd-row">
4160<div class="row-fluid ">
4161<div class="span12 widget-span widget-type-cell cell_1783679110742-margin cell_1783679110742-vertical-alignment dnd-column" style="" data-widget-type="cell" data-x="0" data-w="12">
4162
4163<div class="row-fluid-wrapper row-depth-1 row-number-9 dnd-row">
4164<div class="row-fluid ">
4165<div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12">
4166<div id="hs_cos_wrapper_widget_1783679110531" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module widget-type-rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><span id="hs_cos_wrapper_widget_1783679110531_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="rich_text"><div style="color: #ffffff; text-align: center;"><strong><span style="font-size: 16px;">Follow us</span>&nbsp; <a href="https://www.linkedin.com/company/route-101-ltd/" rel="noopener" target="_blank"><span data-hs-icon-hubl="true" style="display: inline-block; vertical-align: middle; margin: 2px 0px 0px 10px; fill: #FFFFFF;"><span id="hs_cos_wrapper_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_icon" style="" data-hs-cos-general-type="widget" data-hs-cos-type="icon"><svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 448 512" height="27" aria-hidden="true"><g id="LinkedIn9_layer"><path d="M416 32H31.9C14.3 32 0 46.5 0 64.3v383.4C0 465.5 14.3 480 31.9 480H416c17.6 0 32-14.5 32-32.3V64.3c0-17.8-14.4-32.3-32-32.3zM135.4 416H69V202.2h66.5V416zm-33.2-243c-21.3 0-38.5-17.3-38.5-38.5S80.9 96 102.2 96c21.2 0 38.5 17.3 38.5 38.5 0 21.3-17.2 38.5-38.5 38.5zm282.1 243h-66.4V312c0-24.8-.5-56.7-34.5-56.7-34.6 0-39.9 27-39.9 54.9V416h-66.4V202.2h63.7v29.2h.9c8.9-16.8 30.6-34.5 62.9-34.5 67.2 0 79.7 44.3 79.7 101.9V416z" /></g></svg></span></span></a></strong></div></span></div>
4167
4168</div><!--end widget-span -->
4169</div><!--end row-->
4170</div><!--end row-wrapper -->
4171
4172</div><!--end widget-span -->
4173</div><!--end row-->
4174</div><!--end row-wrapper -->
4175
4176</div><!--end widget-span -->
4177<div class="span3 widget-span widget-type-cell dnd-column" style="" data-widget-type="cell" data-x="6" data-w="3">
4178
4179<div class="row-fluid-wrapper row-depth-1 row-number-10 dnd-row">
4180<div class="row-fluid ">
4181<div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12">
4182<div id="hs_cos_wrapper_footer-module-6" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module">
4183
4184<div class="au-footer__link">
4185  <div class="au-footer__menu-heading">
4186    <h6>CX Services &amp; Technology</h6>
4187  </div>
4188  <div class="au-footer__link-wrap">
4189    <nav class="menu" aria-label="Main menu">
4190      <ul class="menu__wrapper no-list">
4191        
4192
4193
4194
4195
4196
4197
4198
4199<li class="menu__item menu__item--depth-1  hs-skip-lang-url-rewrite">
4200  
4201  <a class="menu__link  menu__link--active-branch menu__link--active-link" href="https://www.route101.com/cx-consultancy" aria-current="page">Consultancy</a>
4202  
4203  
4204</li>
4205
4206
4207
4208<li class="menu__item menu__item--depth-1  hs-skip-lang-url-rewrite">
4209  
4210  <a class="menu__link   " href="https://www.route101.com/deployment-services">Deployment Services</a>
4211  
4212  
4213</li>
4214
4215
4216
4217<li class="menu__item menu__item--depth-1  hs-skip-lang-url-rewrite">
4218  
4219  <a class="menu__link   " href="https://www.route101.com/managed-service">Ongoing Managed Services</a>
4220  
4221  
4222</li>
4223
4224
4225
4226<li class="menu__item menu__item--depth-1  hs-skip-lang-url-rewrite">
4227  
4228  <a class="menu__link   " href="https://www.route101.com/contact-centre-software/training">Learning &amp; Development</a>
4229  
4230  
4231</li>
4232
4233
4234
4235
4236      </ul>
4237    </nav>
4238  </div>
4239</div></div>
4240
4241</div><!--end widget-span -->
4242</div><!--end row-->
4243</div><!--end row-wrapper -->
4244
4245</div><!--end widget-span -->
4246<div class="span3 widget-span widget-type-cell dnd-column" style="" data-widget-type="cell" data-x="9" data-w="3">
4247
4248<div class="row-fluid-wrapper row-depth-1 row-number-11 dnd-row">
4249<div class="row-fluid ">
4250<div class="span12 widget-span widget-type-custom_widget dnd-module module_17734308717053-hidden" style="" data-widget-type="custom_widget" data-x="0" data-w="12">
4251<div id="hs_cos_wrapper_module_17734308717053" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module">
4252
4253<div class="au-footer__link">
4254  <div class="au-footer__menu-heading">
4255    <h6>Explore Route 101</h6>
4256  </div>
4257  <div class="au-footer__link-wrap">
4258    <nav class="menu" aria-label="Main menu">
4259      <ul class="menu__wrapper no-list">
4260        
4261
4262
4263
4264
4265
4266
4267
4268<li class="menu__item menu__item--depth-1  hs-skip-lang-url-rewrite">
4269  
4270  <a class="menu__link   " href="https://www.route101.com/about">About</a>
4271  
4272  
4273</li>
4274
4275
4276
4277<li class="menu__item menu__item--depth-1  hs-skip-lang-url-rewrite">
4278  
4279  <a class="menu__link   " href="https://www.route101.com/corporate-social-responsibility">ESG</a>
4280  
4281  
4282</li>
4283
4284
4285
4286<li class="menu__item menu__item--depth-1  hs-skip-lang-url-rewrite">
4287  
4288  <a class="menu__link   " href="https://www.route101.com/trust-centre">Trust &amp; Security</a>
4289  
4290  
4291</li>
4292
4293
4294
4295<li class="menu__item menu__item--depth-1  hs-skip-lang-url-rewrite">
4296  
4297  <a class="menu__link   " href="https://www.route101.com/about-us/careers">Careers</a>
4298  
4299  
4300</li>
4301
4302
4303
4304<li class="menu__item menu__item--depth-1  hs-skip-lang-url-rewrite">
4305  
4306  <a class="menu__link   " href="https://www.route101.com/blog">News</a>
4307  
4308  
4309</li>
4310
4311
4312
4313<li class="menu__item menu__item--depth-1  hs-skip-lang-url-rewrite">
4314  
4315  <a class="menu__link   " href="https://www.route101.com/about-us/events">Events</a>
4316  
4317  
4318</li>
4319
4320
4321
4322
4323      </ul>
4324    </nav>
4325  </div>
4326</div></div>
4327
4328</div><!--end widget-span -->
4329</div><!--end row-->
4330</div><!--end row-wrapper -->
4331
4332</div><!--end widget-span -->
4333</div><!--end row-->
4334</div><!--end row-wrapper -->
4335
4336<div class="row-fluid-wrapper row-depth-1 row-number-12 footer-row-1-max-width-section-centering dnd-section footer-row-1-padding footer-row-1-hidden">
4337<div class="row-fluid ">
4338<div class="span12 widget-span widget-type-cell dnd-column" style="" data-widget-type="cell" data-x="0" data-w="12">
4339
4340<div class="row-fluid-wrapper row-depth-1 row-number-13 dnd-row">
4341<div class="row-fluid ">
4342<div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12">
4343<div id="hs_cos_wrapper_widget_1775831315346" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><!-- module html  -->
4344<div class="au-footer-copyright">
4345  <span>Copyright © 2026 Route 101 Ltd. All Rights Reserved.
4346    
4347    <br>
4348    Company Registration Number 08325675.
4349    
4350  </span>
4351  <div class="au-footer-copyright__links">
4352    
4353    
4354    <a href="https://www.route101.com/privacy-policy">
4355      Privacy Policy 
4356    </a>
4357    
4358    
4359    
4360    <a href="https://www.route101.com/cookie-policy">
4361      Cookie Policy
4362    </a>    
4363    
4364    
4365    
4366    <a href="https://www.route101.com/terms-of-use">
4367      Terms of Use
4368    </a>
4369    
4370    
4371    
4372    <a href="https://www.route101.com/modern-slavery-policy">
4373      Modern Slavery Statement
4374    </a>
4375  </div>
4376</div></div>
4377
4378</div><!--end widget-span -->
4379</div><!--end row-->
4380</div><!--end row-wrapper -->
4381
4382</div><!--end widget-span -->
4383</div><!--end row-->
4384</div><!--end row-wrapper -->
4385
4386</div><!--end widget-span -->
4387</div>
4388</div>
4389</div>
4390
4391  
4392  <div class="container-fluid footer-dnd-area3 content-wrapper">
4393<div class="row-fluid-wrapper">
4394<div class="row-fluid">
4395<div class="span12 widget-span widget-type-cell " style="" data-widget-type="cell" data-x="0" data-w="12">
4396
4397</div><!--end widget-span -->
4398</div>
4399</div>
4400</div>
4401  
4402
4403
4404  
4405  
4406  <div class="au-scroll-to-top__wrap">
4407    <div class="au-scroll-to-top__btn" style="opacity: 0;">
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4413    </div>
4414  </div>
4415  
4416  
4417</footer></div>
4418      
4419    </div>
4420    
4420<script>
4421      Array.from(document.getElementsByClassName("hs-menu-wrapper")).forEach(
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4423          element.classList.remove("hs-menu-wrapper");
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4427      var animatedElements = document.querySelectorAll('[data-aos]');
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4429
4430      if (!('IntersectionObserver' in window) || prefersReducedMotion) {
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4442        }, {
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4446
4447        animatedElements.forEach(function (element) {
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4452
4453      function improveGeneratedAccessibility(rootElement) {
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4459
4460        if (rootElement.matches && rootElement.matches('.tns-controls')) {
4461          sliderControls.push(rootElement);
4462        }
4463
4464        sliderControls = sliderControls.concat(
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4468        sliderControls.forEach(function (controlsElement) {
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4470          controlsElement.removeAttribute('tabindex');
4471
4472          var previousButton = controlsElement.querySelector('[data-controls="prev"]');
4473          var nextButton = controlsElement.querySelector('[data-controls="next"]');
4474
4475          if (previousButton) {
4476            previousButton.setAttribute('aria-label', 'Previous slide');
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4479          if (nextButton) {
4480            nextButton.setAttribute('aria-label', 'Next slide');
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4483
4484        var linkedInLinks = [];
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4490        linkedInLinks = linkedInLinks.concat(
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4492        );
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4510
4511      accessibilityObserver.observe(document.body, {
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4516    
4517    
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vendor: 1 bytes, line 4517
4517
4518<script>hsjQuery = window['jQuery'];</script>
4518
4519<!-- HubSpot performance collection script -->
4520<script defer src="/hs/hsstatic/content-cwv-embed/static-1.1293/embed.js"></script>
vendor: 1 bytes, line 4520
4520
4521<script src="https://www.route101.com/hubfs/hub_generated/template_assets/1/363483337953/1790590842730/template_child.min.js"></script>
vendor: 1 bytes, line 4521
4521
4522<script defer src="https://www.route101.com/hubfs/hub_generated/template_assets/1/377376683257/1790590846508/template_main.min.js"></script>
vendor: 1 bytes, line 4522
4522
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4525
4526
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vendor: 1 bytes, line 4527
4527
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4529
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4561      megaMenu.addEventListener('mouseenter', function () {
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4572      megaMenu.addEventListener('mouseleave', function () {
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4583      heading.addEventListener('click', function (event) {
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4656
4657</script>
4657
4658
4659
4660<script defer>
4661  
4662  
4663  
4664</script>
4664
4665
4666
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4680
4681
4682
4683<script>
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4685</script>
4685
4686
4687
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4760
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4762
4763
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4775      
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4781      
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4821
4822
4823
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4828    "gutter": 0,
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4837    "responsive": {
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4854
4855
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4884
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4886<script src="https://www.route101.com/hubfs/hub_generated/module_assets/1/363131923669/1779114430319/module_footer-nav.min.js"></script>
4886
4887
4888
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4890<script type="text/javascript">
4891var _hsq = _hsq || [];
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4909<!-- End of HubSpot Analytics Code -->
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4935
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vendor: 1 bytes, line 4939
4939
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4960
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4962  
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