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1(self.webpackChunk_N_E=self.webpackChunk_N_E||[]).push([[7064],{21524:(e,s,a)=>{"use strict";a.r(s),a.d(s,{default:()=>h});var l=a(91456),n=a(26626),t=a.n(n),r=a(59196),i=a.n(r);a(90695);var c=a(83426),o=a(59895);let d={title:"Get the Puls App",description:(0,o.jsxs)("p",{children:[" Book and manage appointments, get real ",(0,o.jsx)("br",{}),"time location of your tech, exclusive offers, ",(0,o.jsx)("br",{}),"access to Puls+ benefits and much more"]}),image:"https://d7gh5vrfihrl.cloudfront.net/website/consumer/app.png",links:{ios:"https://apps.apple.com/us/app/id1530724750",android:"https://play.google.com/store/apps/details?id=com.puls.consumers"}};var x=a(50595),m=a.n(x),j=function(e){var s=e.consumerLink,a="/book-a-service",l="https://apps.apple.com/us/app/puls-home-services/id1530724750",n="https://play.google.com/store/apps/details?id=com.puls.consumers&hl=en";return(0,o.jsxs)(o.Fragment,{children:[(0,o.jsxs)(m(),{children:[(0,o.jsx)("title",{className:"jsx-3331429606",children:"Home Warranty FAQ"}),(0,o.jsx)("meta",{name:"description",content:"Get quick answers about Puls home warranty plans, coverage, pricing, claims, and benefits. Learn how our plans help you save on repairs and protect your home.",className:"jsx-3331429606"})]}),(0,o.jsx)("br",{className:"jsx-3331429606"}),(0,o.jsx)("br",{className:"jsx-3331429606"}),(0,o.jsx)("br",{className:"jsx-3331429606"}),(0,o.jsx)("br",{className:"jsx-3331429606"}),(0,o.jsx)("br",{className:"jsx-3331429606 show-desktop"}),(0,o.jsx)("div",{className:"jsx-3331429606 title",children:(0,o.jsx)("h1",{className:"jsx-3331429606 bold-text",children:"Home Warranty FAQ"})}),(0,o.jsx)("br",{className:"jsx-3331429606"}),(0,o.jsx)("br",{className:"jsx-3331429606"}),(0,o.jsxs)("div",{className:"jsx-3331429606 container",children:[(0,o.jsxs)("div",{className:"jsx-3331429606 item",children:[(0,o.jsx)("label",{className:"jsx-3331429606 bold-text",children:"What is Puls Warranty Protection?"}),(0,o.jsx)("p",{className:"jsx-3331429606",children:"Puls Warranty Protection is a home warranty plan that covers the cost of repairing or replacing major appliances and home systems when they fail due to normal wear and tear. It helps prevent sudden, expensive repair bills and includes fast, reliable service from trusted local technicians. Each plan also comes with benefits designed to help you take care of your home, like the 15% discount on non-warranty home services"})]}),(0,o.jsxs)("div",{className:"jsx-3331429606 item",children:[(0,o.jsx)("label",{className:"jsx-3331429606 bold-text",children:"What plans are available?"}),(0,o.jsx)("p",{className:"jsx-3331429606",children:"We offer three plan types under Puls Warranty Protection:"}),(0,o.jsxs)("ul",{className:"jsx-3331429606",children:[(0,o.jsxs)("li",{className:"jsx-3331429606",children:[(0,o.jsx)("span",{className:"jsx-3331429606 bold-text",children:"Whole Home Plan -"}),"  Covers both major appliances and home systems."]}),(0,o.jsxs)("li",{className:"jsx-3331429606",children:[(0,o.jsx)("span",{className:"jsx-3331429606 bold-text",children:"Appliance Plan -"})," Covers major kitchen and laundry appliances, but also covers the water heater, garage door opener, ceiling fans, and door bell."]}),(0,o.jsxs)("li",{className:"jsx-3331429606",children:[(0,o.jsx)("span",{className:"jsx-3331429606 bold-text",children:"Systems Plan -"})," covers Central AC/Heat Pump System, Home Heating System, Ductwork, Interior Electrical, and interior plumbing (including stoppages)."]})]}),(0,o.jsx)("p",{className:"jsx-3331429606",children:"All plans include same-day or next-day service availability, 24/7 support, and a 30-day workmanship guarantee."})]}),(0,o.jsxs)("div",{className:"jsx-3331429606 item",children:[(0,o.jsx)("label",{className:"jsx-3331429606 bold-text",children:"When does my policy start?"}),(0,o.jsxs)("p",{className:"jsx-3331429606",children:["Your policy begins ",(0,o.jsx)("span",{className:"jsx-3331429606 bold-text",children:"30 days after the date of purchase."}),(0,o.jsx)("br",{className:"jsx-3331429606"}),"You can find your exact start date on the first page of your policy, which is available in the Puls App and was emailed to you on the day you purchased your plan."]})]}),(0,o.jsxs)("div",{className:"jsx-3331429606 item",children:[(0,o.jsx)("label",{className:"jsx-3331429606 bold-text",children:"How is Puls Warranty Protection different from homeowners insurance?"}),(0,o.jsx)("p",{className:"jsx-3331429606",children:"Homeowners insurance covers external events (fires, storms, theft). A Puls warranty covers breakdowns caused by everyday use—like a fridge that stops cooling or an HVAC system that won't start"})]}),(0,o.jsxs)("div",{className:"jsx-3331429606 item",children:[(0,o.jsx)("label",{className:"jsx-3331429606 bold-text",children:"Who performs the repairs?"}),(0,o.jsx)("p",{className:"jsx-3331429606",children:"All repairs are completed by vetted, background-checked Puls technicians in your area. They're trained to work on all major brands and models."})]}),(0,o.jsx)("hr",{className:"jsx-3331429606"}),(0,o.jsx)("h2",{className:"jsx-3331429606 bold-text",children:"Coverage & Benefits"}),(0,o.jsxs)("div",{className:"jsx-3331429606 item",children:[(0,o.jsx)("label",{className:"jsx-3331429606 bold-text",children:"What does my plan include?"}),(0,o.jsx)("p",{className:"jsx-3331429606",children:"All Puls Warranty Protection plans include:"}),(0,o.jsxs)("ul",{className:"jsx-3331429606",children:[(0,o.jsxs)("li",{className:"jsx-3331429606",children:["Up to ",(0,o.jsx)("span",{className:"jsx-3331429606 bold-text",children:"$5,000 in annual repair coverage"})]}),(0,o.jsxs)("li",{className:"jsx-3331429606",children:["A ",(0,o.jsx)("span",{className:"jsx-3331429606 bold-text",children:"30-day 
1workmanship guarantee"})," on all covered repairs"]}),(0,o.jsx)("li",{className:"jsx-3331429606",children:(0,o.jsx)("span",{className:"jsx-3331429606 bold-text",children:"24/7 customer support"})}),(0,o.jsxs)("li",{className:"jsx-3331429606",children:[(0,o.jsx)("span",{className:"jsx-3331429606 bold-text",children:"Fast, local service"})," (usually same- or next-day)"]}),(0,o.jsx)("li",{className:"jsx-3331429606",children:(0,o.jsx)("span",{className:"jsx-3331429606 bold-text",children:"15% discount on non-warranty Puls services"})})]}),(0,o.jsx)("p",{className:"jsx-3331429606",children:"Your specific coverage depends on whether you have the Whole Home, Appliance, or Systems plan."})]}),(0,o.jsxs)("div",{className:"jsx-3331429606 item",children:[(0,o.jsx)("label",{className:"jsx-3331429606 bold-text",children:"How do I see what's covered under my plan?"}),(0,o.jsx)("p",{className:"jsx-3331429606",children:"You can view your full coverage list anytime in:"}),(0,o.jsxs)("ul",{className:"jsx-3331429606",children:[(0,o.jsxs)("li",{className:"jsx-3331429606",children:["The ",(0,o.jsx)("span",{className:"jsx-3331429606 bold-text",children:"Puls App"})," (under “My Plan” or “Warranty”)"]}),(0,o.jsxs)("li",{className:"jsx-3331429606",children:["The ",(0,o.jsx)("span",{className:"jsx-3331429606 bold-text",children:"Member Portal"})," online"]}),(0,o.jsx)("li",{className:"jsx-3331429606",children:"Your policy PDF (emailed to you at purchase)"})]})]}),(0,o.jsxs)("div",{className:"jsx-3331429606 item",children:[(0,o.jsx)("label",{className:"jsx-3331429606 bold-text",children:"Are general maintenance or tune-ups covered?"}),(0,o.jsxs)("p",{className:"jsx-3331429606",children:["No. Routine maintenance (like HVAC tune-ups or cleaning dryer vents) isn’t covered. However, you ",(0,o.jsx)("em",{className:"jsx-3331429606",children:"can"})," use your ",(0,o.jsx)("a",{href:a,className:"jsx-3331429606 bold-text",children:"15% discount"})," to book maintenance services through Puls."]})]}),(0,o.jsxs)("div",{className:"jsx-3331429606 item",children:[(0,o.jsx)("label",{className:"jsx-3331429606 bold-text",children:"Are there limits or exclusions?"}),(0,o.jsx)("p",{className:"jsx-3331429606",children:"Yes. Coverage applies only to failures caused by normal wear and tear. Pre-existing issues, cosmetic damage, neglect, or improper installation are not covered. Each covered item has an annual limit—details are in your policy"})]}),(0,o.jsxs)("div",{className:"jsx-3331429606 item",children:[(0,o.jsx)("label",{className:"jsx-3331429606 bold-text",children:"What happens if an item can't be repaired?"}),(0,o.jsx)("p",{className:"jsx-3331429606",children:"If a covered appliance or system cannot be repaired, Puls will contribute toward a replacement, up to your plan's coverage limit"})]}),(0,o.jsx)("hr",{className:"jsx-3331429606"}),(0,o.jsx)("h2",{className:"jsx-3331429606 bold-text",children:"How It Works: Claims & Service"}),(0,o.jsxs)("div",{className:"jsx-3331429606 item",children:[(0,o.jsx)("label",{className:"jsx-3331429606 bold-text",children:"What's the difference between filing a claim and booking an appointment?"}),(0,o.jsxs)("ul",{className:"jsx-3331429606",children:[(0,o.jsxs)("li",{className:"jsx-3331429606",children:[(0,o.jsx)("span",{className:"jsx-3331429606 bold-text",children:"Filing a claim"})," - A covered repair for an item listed in your plan (appliance or system). You only pay the service call fee."]}),(0,o.jsxs)("li",{className:"jsx-3331429606",children:[(0,o.jsx)("span",{className:"jsx-3331429606 bold-text",children:"Booking an appointment"})," - A standard Puls service outside your warranty (TV mounting, plumbing, electrical, handyman, etc.). Your 15% member discount applies automatically."]})]})]}),(0,o.jsxs)("div",{className:"jsx-3331429606 item",children:[(0,o.jsx)("label",{className:"jsx-3331429606 bold-text",children:"How do I file a claim?"}),(0,o.jsx)("p",{className:"jsx-3331429606",children:"You can file a claim 24/7 in the:"}),(0,o.jsxs)("ul",{className:"jsx-3331429606",children:[(0,o.jsxs)("li",{className:"jsx-3331429606",children:[(0,o.jsx)("span",{className:"jsx-3331429606 bold-text",children:"Puls App"})," iPhone: ",(0,o.jsxs)("em",{className:"jsx-3331429606",children:["[",(0,o.jsx)("a",{href:l,className:"jsx-3331429606",children:"Apple Store link"}),"]"]})," Android: ",(0,o.jsxs)("em",{className:"jsx-3331429606",children:["[",(0,o.jsx)("a",{href:n,className:"jsx-3331429606",children:"Google Play link"}),"]"]})]}),(0,o.jsx)("li",{className:"jsx-3331429606",children:(0,o.jsx)("span",{className:"jsx-3331429606 bold-text",children:"Member Portal"})})]}),(0,o.jsx)("p",{className:"jsx-3331429606",children:"Select the covered item, describe the issue, and submit your claim. We’ll verify coverage and schedule a technician—often the same or next day."})]}),(0,o.jsxs)("div",{className:"jsx-3331429606 item",children:[(0,o.jsx)("label",{className:"jsx-3331429606 bold-text",children:"How do I book an appointment for a non-warranty service?"}),(0,o.jsxs)("p",{className:"jsx-3331429606",children:["You can ",(0,o.jsx)("a",{href:a,className:"jsx-3331429606",children:"schedule any regular Puls service"})," directly through:"]}),(0,o.jsxs)("ul",{className:"jsx-3331429606",children:[(0,o.jsxs)("li",{className:"jsx-3331429606",children:["The Puls App: iPhone: ",(0,o.jsxs)("em",{className:"jsx-3331429606",children:["[",(0,o.jsx)("a",{href:l,className:"jsx-3331429606",children:"Apple Store link"}),"]"]})," Android: ",(0,o.jsxs)("em",{className:"jsx-3331429606",children:["[",(0,o.jsx)("a",{href:n,className:"jsx-3331429606",children:"Google Play link"}),"]"]})]}),(0,o.jsxs)("li",{className:"jsx-3331429606",children:["The Puls website (",(0,o.jsx)("a",{href:"/",className:"jsx-3331429606",children:"puls.com"}),")"]}),(0,o.jsx)("li",{className:"jsx-3331429606",children:"Your Member Portal"})]}),(0,o.jsxs)("p",{className:"jsx-3331429606",children:["Your ",(0,o.jsx)("span",{className:"jsx-3331429606 bold-text",children:"15% discount"})," is automatically applied to the checkout page of the appointment booking process."]})]}),(0,o.jsxs)("div",{className:"jsx-3331429606 item",children:[(0,o.jsx)("label",{className:"jsx-3331429606 bold-text",children:"How do I get the 15% discount?"}),(0,o.jsx)("p",{className:"jsx-3331429606",children:"The discount is automatically applied when you book non-warranty services while logged into your Puls account (
1app or website) using the email you registered with."})]}),(0,o.jsxs)("div",{className:"jsx-3331429606 item",children:[(0,o.jsx)("label",{className:"jsx-3331429606 bold-text",children:"What non-warranty services are available?"}),(0,o.jsxs)("p",{className:"jsx-3331429606",children:["Puls offers a wide range of ",(0,o.jsx)("a",{href:a,className:"jsx-3331429606",children:"non-warranty services"})," including general handyman hours, tv mounting, interior painting, hvac repair, smart home set up, gutter cleaning, drywall repair, ceiling fan installation, furniture and appliance assembly, and more."]})]}),(0,o.jsxs)("div",{className:"jsx-3331429606 item",children:[(0,o.jsx)("label",{className:"jsx-3331429606 bold-text",children:"How fast can I get service?"}),(0,o.jsxs)("p",{className:"jsx-3331429606",children:["Most appointments are available ",(0,o.jsx)("span",{className:"jsx-3331429606",children:"same-day or next-day"}),", depending on technician availability in your area."]})]}),(0,o.jsxs)("div",{className:"jsx-3331429606 item",children:[(0,o.jsx)("label",{className:"jsx-3331429606 bold-text"}),(0,o.jsx)("p",{className:"jsx-3331429606"})]}),(0,o.jsxs)("div",{className:"jsx-3331429606 item",children:[(0,o.jsx)("label",{className:"jsx-3331429606 bold-text",children:"What happens after the repair?"}),(0,o.jsxs)("p",{className:"jsx-3331429606",children:["All covered repairs are backed by a ",(0,o.jsx)("span",{className:"jsx-3331429606 bold-text",children:"30-day workmanship guarantee"}),". If the same issue occurs within 30 days, we'll return to fix it at no additional cost."]})]}),(0,o.jsx)("hr",{className:"jsx-3331429606"}),(0,o.jsx)("h2",{className:"jsx-3331429606 bold-text",children:"App, Portal & Account Access"}),(0,o.jsxs)("div",{className:"jsx-3331429606 item",children:[(0,o.jsx)("label",{className:"jsx-3331429606 bold-text",children:"How do I download the Puls App?"}),(0,o.jsx)("p",{className:"jsx-3331429606",children:"Search “Puls” in the Apple Store or Google Play, or use these links:"}),(0,o.jsxs)("ul",{className:"jsx-3331429606",children:[(0,o.jsxs)("li",{className:"jsx-3331429606",children:["iPhone: ",(0,o.jsx)("a",{href:d.links.ios,className:"jsx-3331429606",children:"Apple Store"})]}),(0,o.jsxs)("li",{className:"jsx-3331429606",children:["Android: ",(0,o.jsx)("a",{href:d.links.android,className:"jsx-3331429606",children:"Google Play"})]}),(0,o.jsx)("li",{className:"jsx-3331429606",children:"Login with the email used to buy the warranty"})]}),(0,o.jsx)("p",{className:"jsx-3331429606",children:"The app lets you file claims, manage your plan, schedule services, and view your policy."})]}),(0,o.jsxs)("div",{className:"jsx-3331429606 item",children:[(0,o.jsx)("label",{className:"jsx-3331429606 bold-text",children:"How do I access the website portal?"}),(0,o.jsxs)("p",{className:"jsx-3331429606",children:["Go to ",(0,o.jsx)("a",{href:s,className:"jsx-3331429606 bold-text",children:"puls.com"})," and click ",(0,o.jsx)("span",{className:"jsx-3331429606 bold-text",children:"Log In"})," in the top right corner.",(0,o.jsx)("br",{className:"jsx-3331429606"}),"From the portal you can file claims, book services, view your policy, update your payment method and manage your account."]})]}),(0,o.jsxs)("div",{className:"jsx-3331429606 item",children:[(0,o.jsx)("label",{className:"jsx-3331429606 bold-text",children:"How do I log into my account in the portal?"}),(0,o.jsxs)("ol",{type:"1",className:"jsx-3331429606",children:[(0,o.jsx)("li",{className:"jsx-3331429606",children:"Enter in email address you used to purchase your membership"}),(0,o.jsx)("li",{className:"jsx-3331429606",children:"You'll receive a 6-digit verification code to your email address that you'll be asked to enter into the login page of the portal. Once you enter that, you're logged in."})]}),(0,o.jsx)("p",{className:"jsx-3331429606",children:"No password is necessary. To update your email address, contact [email protected]. If needed, you can reset your password on the login page."})]}),(0,o.jsxs)("div",{className:"jsx-3331429606 item",children:[(0,o.jsx)("label",{className:"jsx-3331429606 bold-text",children:"How do I update my payment information?"}),(0,o.jsxs)("p",{className:"jsx-3331429606",children:["You can update your payment details in your ",(0,o.jsx)("span",{className:"jsx-3331429606 bold-text",children:"Member Portal"}),". (If needed, customers can be directed to support while payment editing is being updated in the app.)"]})]}),(0,o.jsx)("hr",{className:"jsx-3331429606"}),(0,o.jsx)("h2",{className:"jsx-3331429606 bold-text",children:"Billing, Policy, and Membership"}),(0,o.jsxs)("div",{className:"jsx-3331429606 item",children:[(0,o.jsx)("label",{className:"jsx-3331429606 bold-text",children:"Why do I pay both a monthly fee and a service call fee?"}),(0,o.jsxs)("p",{className:"jsx-3331429606",children:["Your monthly fee keeps your coverage active throughout the year. ",(0,o.jsx)("span",{className:"jsx-3331429606 bold-text",children:"The service call fee (SCF)"})," of $89 helps cover the cost of sending a licensed technician to your home.  Most warranty providers charge the same fee (sometimes called a deductible or co-pay). Puls keeps this fee at ",(0,o.jsx)("span",{className:"jsx-3331429606 bold-text",children:"$89"}),", which is lower than many competitors."]})]}),(0,o.jsxs)("div",{className:"jsx-3331429606 item",children:[(0,o.jsx)("label",{className:"jsx-3331429606 bold-text",children:"Does my coverage limit renew each year?"}),(0,o.jsx)("p",{className:"jsx-3331429606",children:"Yes. Your annual coverage amount resets at the start of each new plan year."})]}),(0,o.jsxs)("div",{className:"jsx-3331429606 item",children:[(0,o.jsx)("label",{className:"jsx-3331429606 bold-text",children:"Do I get money back if I don't use my plan?"}),(0,o.jsx)("p",{className:"jsx-3331429606",children:"No. Like most warranties, unused coverage does not result in a refund."})]}),(0,o.jsxs)("div",{className:"jsx-3331429606 item",children:[(0,o.jsx)("label",{className:"jsx-3331429606 bold-text",children:"Can I cancel my plan?"}),(0,o.jsx)("p",{className:"jsx-3331429606",children:"Yes. You can cancel at any time."}),(0,o.jsxs)("ul",{className:"jsx-3331429606",children:[(0,o.jsxs)("li",{className:"jsx-3331429606",children:[(0,o.jsx)("span",{className:"jsx-3331429606 bold-text",children:"Within 30 days:"})," Full refund (minus any sign-up discount larger than your first-month payment)."]}),(0,o.jsxs)("li",{className:"jsx-3331429606",children:[(0,o.jsx)("span",{className:"jsx-3331429606 bold-text",children:"After 30 days:"})," Pro-rated refund, minus any paid claims, unpaid service fees, and a $50 administrative fee."]})]}),(0,o.jsx)("p",{className:"jsx-3331429606",children:"Cancellations must be submitted in writing or via email."})]}),(0,o.jsxs)("div",{className:"jsx-3331429606 item",children:[(0,o.jsx)("label",{className:"jsx-3331429606 bold-text",children:"Can I transfer my plan if I move or sell my home?"}),(0,o.jsx)("p",{className:"jsx-3331429606",children:"Yes. We can transfer the policy into a new name (if the home is sold) for the remainder of the policy."})]}),(0,o.jsxs)("div",{className:"jsx-3331429606 item",children:[(0,o.jsx)("label",{className:"jsx-3331429606 bold-text",children:"Can I update my payment details?"}),(0,o.jsxs)("p",{className:"jsx-3331429606",children:["Yes, this is possible. Log into the portal and scroll down to ",(0,o.jsx)("span",{className:"jsx-3331429606 bold-text",children:"'My Membership'"}),", then select ",(0,o.jsx)("span",{className:"jsx-3331429606 bold-text",children:"'payment method'"})," and then select ",(0,o.jsx)("span",{className:"jsx-3331429606 bold-text",children:"'update payment method'"}),"."]})]}),(0,o.jsx)("hr",{className:"jsx-3331429606"}),(0,o.jsx)("h2",{className:"jsx-3331429606 bold-text",children:"Policy Information & Documents"}),(0,o.jsxs)("div",{className:"jsx-3331429606 item",children:[(0,o.jsx)("label",{className:"jsx-3331429606 bold-text",children:"Where can I find my policy?"}),(0,o.jsx)("p",{className:"jsx-3331429606",children:"This was sent to you via email on the day of purchase. If you have trouble accessing, please reach out to supp
1[email protected]."})]}),(0,o.jsxs)("div",{className:"jsx-3331429606 item",children:[(0,o.jsx)("label",{className:"jsx-3331429606 bold-text",children:"Can you mail me a copy of my policy?"}),(0,o.jsx)("p",{className:"jsx-3331429606",children:"Puls is a paperless company. However, you can download or print your policy anytime from the app or Member Portal."})]}),(0,o.jsxs)("div",{className:"jsx-3331429606 item",children:[(0,o.jsx)("label",{className:"jsx-3331429606 bold-text",children:"Do you have a brochure for my plan?"}),(0,o.jsx)("p",{className:"jsx-3331429606",children:"No, but you can view your plan coverage on the contract sent in your welcome email."})]}),(0,o.jsx)("hr",{className:"jsx-3331429606"}),(0,o.jsx)("h2",{className:"jsx-3331429606",children:"Support & Contact"}),(0,o.jsxs)("div",{className:"jsx-3331429606 item",children:[(0,o.jsx)("label",{className:"jsx-3331429606 bold-text",children:"How do I contact customer support?"}),(0,o.jsx)("p",{className:"jsx-3331429606",children:"You can reach us 24/7 via:"}),(0,o.jsxs)("ul",{className:"jsx-3331429606",children:[(0,o.jsxs)("li",{className:"jsx-3331429606",children:["The support page on ",(0,o.jsx)("a",{href:s,className:"jsx-3331429606",children:"puls.com"})]}),(0,o.jsxs)("li",{className:"jsx-3331429606",children:["Email us at ",(0,o.jsx)("a",{href:"mailto:[email protected]",className:"jsx-3331429606",children:"[email protected]"})]}),(0,o.jsxs)("li",{className:"jsx-3331429606",children:["Phone number - 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