https://damsdelhi.com/assets/RaiseQuery-CUcSLXT4.js

1import{a as Et}from"./vendor-antd-CjcCcqh_.js";import{a as l,j as t}from"./vendor-react-CIe7BBPp.js";import{a as L,A}from"./index-B3dWxf7F.js";/* empty css              */import{a as ue}from"./vendor-react-bootstrap-BWua6sV7.js";import{toast as c,ToastContainer as Ct}from"./vendor-react-toastify-DyH3b-7G.js";import{P as $}from"./vendor-prop-types-DNxwfY3H.js";import{I as at}from"./images-DsoEKV9h.js";import{M as Lt}from"./vendor-react-icons-BjOknaQJ.js";import At from"./Login-CwfFzfYl.js";import{b as Ft}from"./vendor-router-MF_ECADz.js";import"./vendor-clsx-B-dksMZM.js";import"./vendor-helpers-Bu0hh0lh.js";import"./vendor-react-dom-t5F7FhZR.js";import"./vendor-resize-observer-polyfill-pFR5zza0.js";import"./vendor-stylis-BmaM3nay.js";import"./vendor-scroll-into-view-if-needed-D5b_oRbX.js";import"./vendor-compute-scroll-into-view-Bl8rNFhg.js";import"./vendor-throttle-debounce-CUWDS_la.js";import"./vendor-json2mq-CN42t7xi.js";import"./vendor-string-convert-Bhuo--sE.js";import"./vendor-copy-to-clipboard-DxQUb0mb.js";import"./vendor-toggle-selection-DGa8lynz.js";import"./vendor-axios-D2K41pGA.js";import"./vendor-js-cookie-Cz0CWeBA.js";import"./vendor-redux-LH1zpDpA.js";import"./vendor-use-sync-external-store-f1cvjnMh.js";import"./vendor-immer-Bp5DpiZ6.js";import"./vendor-redux-thunk-ClJT1hhx.js";import"./vendor-react-helmet-async-CO3viEpT.js";import"./vendor-react-fast-compare-Dxl0Zvcn.js";import"./vendor-invariant-CCbxWKZF.js";import"./vendor-shallowequal-Ck_j7EqP.js";import"./vendor-remix-run-router-D1FRce34.js";import"./vendor-react-lifecycles-compat-BQyd-nVo.js";import"./vendor-restart-ui-CZ6pMDW7.js";import"./vendor-dom-helpers-DY4L_g-8.js";import"./vendor-warning-CQQPl30N.js";import"./vendor-react-aria-ssr-C_EJWdyo.js";import"./vendor-restart-hooks-C7rFwvJj.js";import"./vendor-uncontrollable-B5vvWZVv.js";import"./vendor-prop-types-extra-BShinCMI.js";import"./vendor-react-transition-group-BNHTQ0HL.js";import"./vendor-react-international-phone-0WvDnNd3.js";import"./vendor-libphonenumber-js-D3XxeqIS.js";function It({onClose:oe=null,userData:i=null,onTicketRaised:q=null,setImageUpload:Ae=null}){const[E,rt]=l.useState(!0),[ve,Fe]=l.useState(!1),[je,Me]=l.useState(!1),Y=l.useRef(null),we=l.useRef(null),ke=l.useRef(null),Se=l.useRef(null),[fe,it]=l.useState([]),[p,xe]=l.useState(""),[F,j]=l.useState("category"),[Oe,Re]=l.useState(""),[Q,Ge]=l.useState(""),[He,$e]=l.useState(null),[V,Be]=l.useState(""),[K,Ne]=l.useState(!1),[C,T]=l.useState(!1),[nt,D]=l.useState(1),[qe,z]=l.useState([]),[ge,Ve]=l.useState(""),[R,se]=l.useState(!1),[lt,ot]=l.useState([]),[ct,ze]=l.useState(!1),[M,G]=l.useState(""),[ce,de]=l.useState(""),[We,Ye]=l.useState(!1),[ae,dt]=l.useState(),[Te,Z]=l.useState(),B=l.useRef(null),re=JSON.parse(sessionStorage.getItem("userData")),_e=l.useRef(!1),J=l.useRef(!1),[ie,ee]=l.useState({step1Category:"",step2Description:"",step3Media:"",step4Link:""}),[X,pe]=l.useState(!1);l.useEffect(()=>{(async()=>{if(i!=null&&i.userId){ze(!0);try{const r=await L.get(A.HELP_AND_SUPPORT.PROBLEM_TYPES,{params:{user_id:i.userId}});if(r.data.status&&r.data.data&&r.data.data.length>0){const s=r.data.data;s.length>0&&ot(s)}}catch(r){globalThis.__APP_LOGGER__.log("Error fetching problem types:",r),c.error("Failed to load categories. 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1ame),D(4),ee(f=>({...f,step3Media:"Video uploaded"}));const d=await L.post(A.HELP_AND_SUPPORT.SUPPORT_SEND,o,{headers:{"Content-Type":"multipart/form-data"}});if(d.data.status)c.success("Video uploaded successfully"),setTimeout(()=>{j("link"),T(!1)},1e3);else throw new Error(d.data.message||"Upload failed")}catch(o){globalThis.__APP_LOGGER__.log("Video upload failed:",o),c.error(((n=(s=o==null?void 0:o.response)==null?void 0:s.data)==null?void 0:n.message)||"Failed to upload video"),T(!1),j("media")}}},xt=async()=>{var e,r;T(!0),j("processing");try{D(4),ee(s=>({...s,step3Media:""})),await he("image","Skip Media","","1",4),await ne(),setTimeout(()=>{j("link"),T(!1)},600)}catch(s){globalThis.__APP_LOGGER__.log("Media skip failed:",s),c.error(((r=(e=s==null?void 0:s.response)==null?void 0:e.data)==null?void 0:r.message)||"Failed to skip media"),T(!1),j("media")}},De=async()=>{let e=V.trim();if(!e){c.error("Please enter a valid link");return}try{/^https?:\/\//i.test(e)||(e=`https://${e}`),new URL(e),Ne(!1),T(!0),j("processing"),D(5);const r=`Link: ${e}`;ee(s=>({...s,step4Link:r})),await he("link",r,"","skip",5),await ne(),await Le(r),Be(e)}catch(r){globalThis.__APP_LOGGER__.log("Link submit error:",r);const s=(r==null?void 0:r.message)||"Please enter a valid URL";c.error(s),T(!1),j("link")}},gt=async()=>{var e,r;T(!0),j("processing");try{D(5),ee(s=>({...s,step4Link:""})),await he("link","Skip Link","","skip",5),await ne(),await Le("")}catch(s){globalThis.__APP_LOGGER__.log("Skip link error:",s);const n=((r=(e=s==null?void 0:s.response)==null?void 0:e.data)==null?void 0:r.message)||(s==null?void 0:s.message)||"Failed to process";c.error(n),T(!1),j("link")}},_t=()=>Ne(!0),Ce=async e=>{var r,s,n,o,d,f,x,k,U,g,S,I,w;dt((r=e==null?void 0:e.data)==null?void 0:r.data.ticketId),pe(!0);try{const b=((s=e==null?void 0:e.data)==null?void 0:s.data)||((n=e==null?void 0:e.data)==null?void 0:n.refId),N=(b==null?void 0:b.freshchat_conversation_id)||((o=e==null?void 0:e.data)==null?void 0:o.freshchat_conversation_id)||"",P=(b==null?void 0:b.support_ticket_id)||(b==null?void 0:b.ticket_id)||((d=e==null?void 0:e.data)==null?void 0:d.support_ticket_id)||((f=e==null?void 0:e.data)==null?void 0:f.ticket_id)||p,y=(b==null?void 0:b.user_id)||((x=e==null?void 0:e.data)==null?void 0:x.user_id)||(i==null?void 0:i.userId)||"",v=(b==null?void 0:b.freshchat_user_id)||((k=e==null?void 0:e.data)==null?void 0:k.freshchat_user_id)||(b==null?void 0:b.freshchatUserId)||((U=e==null?void 0:e.data)==null?void 0:U.freshchatUserId)||"";if(v&&de(v),!N||!P||!y)return globalThis.__APP_LOGGER__.log("Missing required data for fetching messages"),null;G(N);const te={conversation_id:N,ticket_id:P,user_id:y},W=await L.post(A.HELP_AND_SUPPORT.GET_FRESHCHAT_MSG,te);let le=((g=W.data)==null?void 0:g.messages)||((I=(S=W.data)==null?void 0:S.data)==null?void 0:I.messages);if(!le&&((w=W.data)!=null&&w.data)&&(le=W.data.data),le&&Array.isArray(le)&&le.length>0){const kt=le.map(O=>{const vt=O.actor_type==="user"||O.actorType==="user",jt=O.created_time||O.createdTime?new Date(O.created_time||O.createdTime).toLocaleTimeString("en-US",{hour:"numeric",minute:"2-digit",hour12:!0}):be(),{messageText:st,finalFileUrl:St,isVideo:Nt}=me(O),Ut=()=>{let wt="text";return Nt?wt="video":St&&(wt="image"),wt};return{id:O.id||O.message_id||crypto.randomUUID(),type:vt?"user":"bot",text:st,messageType:Ut(),fileUrl:St,isVideo:Nt,time:jt,freshchatId:O.freshchat_conversation_id||O.freshchatConversationId||N,actorType:O.actor_type||O.actorType,createdTime:O.created_time||O.createdTime,fingerprint:Ie({...O,messageText:st})}});kt.sort((O,vt)=>{const jt=new Date(O.createdTime||0).getTime(),st=new Date(vt.createdTime||0).getTime();return jt-st}),z(kt),_e.current=!0}return W.data}catch(b){return globalThis.__APP_LOGGER__.log("Error in fetchMessagesAfterTicketCreation:",b),c.error("Failed to load initial messages"),null}finally{pe(!1)}},Le=async(e=null)=>{var r,s,n,o,d,f,x,k,U,g,S,I;try{if(T(!0),j("processing"),!p){globalThis.__APP_LOGGER__.log("No ticket ID found"),c.error("Session error. Please try again."),j("link"),T(!1);return}const w=e===null?ie.step4Link:e,b=[ie.step1Category,ie.step2Description,ie.step3Media,w].filter(W=>W==null?void 0:W.trim()).join(`
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2)||(i==null?void 0:i.userId)||"",ref_id:(y==null?void 0:y.refId)||((f=P.data)==null?void 0:f.refId)||"",freshchat_user_id:(y==null?void 0:y.freshchat_user_id)||((x=P.data)==null?void 0:x.freshchat_user_id)||(y==null?void 0:y.freshchatUserId)||((k=P.data)==null?void 0:k.freshchatUserId)||"",status:((U=P.data)==null?void 0:U.status)||!1,message:((g=P.data)==null?void 0:g.message)||""};if(te.freshchat_user_id&&de(te.freshchat_user_id),te.conversation_id&&G(te.conversation_id),!te.ticket_id){globalThis.__APP_LOGGER__.log("Missing ticket_id in response"),c.error("Failed to get ticket ID"),j("link"),T(!1);return}await Ce(P),c.success("Ticket raised successfully!"),q&&q(),j("chat"),T(!1)}catch(w){globalThis.__APP_LOGGER__.log("raiseTicketRequest Error:",w),c.error(((I=(S=w==null?void 0:w.response)==null?void 0:S.data)==null?void 0:I.message)||"Failed to submit query. Please try again."),j("link"),T(!1)}},bt=e=>{const r=e.type.startsWith("video/"),s=e.type.startsWith("image/");return!s&&!r?(c.error("Only image and video files are allowed"),null):s&&e.size>5*1024*1024?(c.error("Image file size must be less than 5MB"),null):r&&e.size>10*1024*1024?(c.error("Video file size must be less than 10MB"),null):{isImage:s,isVideo:r}},yt=(e,r)=>{const s=URL.createObjectURL(e),n=`${r?"temp-video":"temp-image"}-${Date.now()}`;return{tempMessage:{id:n,type:"user",text:r?"":"Image attachment",messageType:r?"video":"image",fileUrl:s,isVideo:r,time:be(),isTemporary:!0,isUploading:!0,createdTime:new Date().toISOString()},tempMessageId:n,localFileUrl:s}},a=(e,r,s)=>{var d;const n=(e==null?void 0:e.data)||{},o=(n==null?void 0:n.data)||{};return r?n.video_url||o.video_url||n.file_url||o.file_url||((d=o==null?void 0:o.data)==null?void 0:d.video_url)||n.url||o.url||s:n.image_url||o.image_url||n.file_url||o.file_url||s},u=(e,r)=>{const s=(e==null?void 0:e.data)||{},n=(s==null?void 0:s.data)||{};return s.message_id||n.message_id||s.id||`${r?"video":"image"}-${Date.now()}`},m=async(e,r)=>{const s=new FormData;return s.append("conversation_id",M),s.append("user_id",(i==null?void 0:i.userId)||""),s.append("message_text",r?"":"Image attachment"),s.append("student_query_id",Te),s.append("ticket_id",ae),s.append("freshchat_user_id",ce),s.append("sender_img1",e,e.name),L.post(A.HELP_AND_SUPPORT.SEND_FRESH_CHAT_MSG,s,{headers:{"Content-Type":"multipart/form-data"}})},h=async e=>{var x,k,U,g;const r=e.target.files[0];if(!r)return;const s=bt(r);if(!s)return;const{isVideo:n}=s;if(!M||!p||!ce){c.error("Missing chat session data");return}se(!0);const{tempMessage:o,tempMessageId:d,localFileUrl:f}=yt(r,n);z(S=>[...S,o]);try{const S=await m(r,n);if(!((x=S.data)!=null&&x.status))throw new Error(((k=S.data)==null?void 0:k.message)||"Upload failed");const I=a(S,n,f),w=u(S,n);z(b=>b.map(N=>N.id===d?{...N,id:w,fileUrl:I,isTemporary:!1,isUploading:!1,serverSynced:!0}:N)),c.success(n?"Video sent successfully":"Image sent"),setTimeout(()=>URL.revokeObjectURL(f),3e3)}catch(S){z(w=>w.filter(b=>b.id!==d)),URL.revokeObjectURL(f);const I=((g=(U=S==null?void 0:S.response)==null?void 0:U.data)==null?void 0:g.message)||S.message||`Failed to send ${n?"video":"image"}`;c.error(I)}finally{se(!1),e.target.value=""}},_=async()=>{var f,x,k,U,g,S;if(!ge.trim())return;const e=ge;Ve(""),se(!0);const r=`temp-text-${Date.now()}`,s=be(),n=new Date().toISOString(),o=Ie({text:e,messageText:e,created_time:n,actor_type:"user"}),d={id:r,type:"user",text:e,time:s,isTemporary:!0,createdTime:n,fingerprint:o,justSent:!0};z(I=>[...I,d]);try{if(!M||!p||!ce)throw c.error("Missing chat session data"),new Error("Missing required data");const I={conversation_id:M,user_id:(i==null?void 0:i.userId)||"",message_text:e,student_query_id:Te,ticket_id:ae,freshchat_user_id:ce,sender_img1:""},w=await L.post(A.HELP_AND_SUPPORT.SEND_FRESH_CHAT_MSG,I);if((f=w.data)!=null&&f.status){const b=((x=w.data)==null?void 0:x.message_id)||((U=(k=w.data)==null?void 0:k.data)==null?void 0:U.message_id)||((g=w.data)==null?void 0:g.id)||`text-${Date.now()}`;z(N=>N.map(P=>P.id===r?{...P,id:b,isTemporary:!1,serverSynced:!0,justSent:!1,fingerprint:o}:P)),J.current=!0,setTimeout(()=>{J.current=!1},3e3),c.success("Message sent")}else throw new Error(((S=w.data)==null?void 0:S.message)||"Send failed")}catch(I){globalThis.__APP_LOGGER__.log("sendChatMessage failed:",I),z(w=>w.filter(b=>b.id!==r)),c.error(I.message||"Failed to send message")}finally{se(!1)}},H=async()=>

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Start the conversation!"}):Ce.map((a,u)=>{var m,h;return t.jsxs("div",{className:`message ${a.isAdmin?"admin":"user"}`,children:[t.jsxs("span",{children:[" ",t.jsx("img",{src:a.isAdmin?`${at}/dams-icon/logo.png`:(M==null?void 0:M.profile_picture)||`${at}/default-user.png`,alt:a.isAdmin?"DAMS":"User",className:"chat-avatar"})]}),t.jsxs("div",{className:"message-content",children:[a.source==="freshchat"&&t.jsx("small",{className:"text-[10px]! text-[#0a3764ff]! bg-[#e78300ff]! py-0.5! px-1.5! rounded-lg! inline-block! mb-1!",children:"💬 Freshchat"}),a.meassage&&t.jsx("p",{children:bt(a.meassage)}),a.sender_img&&t.jsx("button",{type:"button",onClick:()=>Le(a.sender_img),className:"chat-image-button",children:t.jsx("img",{src:`https://devmedia.damsdelhi.com/${a.sender_img}`,alt:"attachment",className:"chat-image"})}),a.sender_video&&t.jsxs("video",{width:"200",controls:!0,className:"rounded-lg!",children:[t.jsx("source",{src:a.sender_video,type:"video/mp4"}),t.jsx("track",{kind:"captions",src:"/captions/empty.vtt",srcLang:"en",label:"English",default:!0}),"Your browser does not support the video tag."]}),(m=a.message_parts)==null?void 0:m.some(_=>_.image),((h=a.message_parts)==null?void 0:h.some(_=>_.image))&&a.message_parts.filter(_=>_.image).map(_=>t.jsx("button",{type:"button",onClick:()=>Le(_.image.url),className:"chat-image-button",children:t.jsx("img",{src:_.image.url,alt:"Freshchat attachment",className:"chat-image"})}

2,_.image.url)),t.jsx("small",{className:"timestamp",children:Mt(a.created_at)})]})]},a.id||u)})]}),t.jsxs("div",{className:"message-input-container",children:[t.jsx("input",{type:"text",value:C||"",onChange:a=>T(a.target.value),placeholder:G?"Type your message to Freshchat...":"Type your message...",onKeyDown:a=>{a.key==="Enter"&&!a.shiftKey&&(a.preventDefault(),Xe())}}),!G&&t.jsxs(t.Fragment,{children:[t.jsx("input",{type:"file",accept:"image/*,video/*",onChange:ye,className:"hidden",id:"chat-file-input"}),t.jsx("label",{htmlFor:"chat-file-input",className:"file-attach-btn","aria-label":"Attach file",children:t.jsx("em",{className:"fa fa-paperclip","aria-hidden":"true"})})]}),t.jsx("button",{onClick:Xe,disabled:(!C||C.trim()==="")&&!R,className:`${(!C||C.trim()==="")&&!R?"opacity-50! cursor-not-allowed!":"opacity-100! cursor-pointer!"}`,children:G?"💬 Send to Freshchat":t.jsx(Lt,{size:22})})]}),R&&!G&&t.jsxs("div",{className:"attached-preview flex! items-center! justify-between! py-2! px-3! bg-[#f5f5f5]! rounded-lg! mt-2!",children:[t.jsxs("small",{children:[t.jsx("em",{className:"fa fa-paperclip"})," Attached:"," ",R.name]}),t.jsx("button",{onClick:()=>se(null),className:"bg-transparent! border-0! text-lg! cursor-pointer! text-[#999]!",children:"×"})]}),G&&t.jsxs("div",{className:"py-2! px-3! bg-[#e3f2fd]! rounded-lg! mt-2! text-xs! text-[#1976d2]!",children:["conversation is connected to Freshchat. Messages are synced in real-time.",de&&t.jsxs("div",{className:"mt-1! text-[11px]!",children:["Freshchat User ID: ",de.slice(0,8),"..."]})]})]})]}),t.jsxs(ue,{show:He,onHide:mt,className:"imageZoombg",children:[t.jsx(ue.Header,{closeButton:!0}),t.jsx(ue.Body,{children:t.jsx("img",{src:`https://devmedia.damsdelhi.com/${ct}`,alt:"Zoomed media",className:"imgWidth"})})]}),ee&&t.jsx(At,{handlerClose:be,setIsAuthenticated:oe,handleSignInSuccess:Ke,setSignInModalOpen:X})]})]})]})};Ot.propTypes={setIsAuthenticated:$.func};export{Ot as default};