https://illuminis.ai/assets/Terms-CkzZOm2h.js

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2  illuminis.ai Terms of Service, version 1.0.1, effective 2026-08-02.
3
4  GENERATED, NOT AUTHORED HERE. The source of truth is the platform template:
5    template/platform/backend/template/legal/terms_of_service.md
6  declared in template/docs/legal/legal-pack.json (sha256 18432e98b3a09dd8d18bf96307c3aa7fbb103cf8d4d184da5c15a2fd8f01defa).
7  That same source is what the in-app Legal page renders and what an
8  acceptance record hashes, so the website and the product cannot say
9  different things.
10
11  To update: copy the template file again and resolve its {tokens} with the
12  entity values in legal-pack.json (app_name is 'illuminis.ai' here, because
13  this page publishes the terms for every illuminis.ai application). Then bump
14  TERMS_VERSION / TERMS_EFFECTIVE in src/pages/Terms.tsx.
15
16  ONE DELIBERATE DIFFERENCE from the template, 2026-08-12, on the owner's
17  instruction: section 9 says only "SOC 2 compliance is underway". The template
18  wording, which cited the Trust Services Criteria, offered the readiness report
19  on request and named a planned Type II examination, was more than we want to
20  publish while the Type I engagement is still being quoted. This is the only
21  place the two copies differ; carry it forward when the document is recopied.
22  Nothing else in this file may be edited by hand: the manifest gate that guards
23  wording does not run here.
24-->
25
26**illuminis.ai TERMS OF SERVICE**
27
28**Effective:** as stated on this page. **Provider:** illuminis.ai LLC, a California limited liability company ("Illuminis", "we", "us"). **Contact:** [email protected].
29
30These Terms of Service (these "Terms") are the complete agreement between you and Illuminis for your use of illuminis.ai (the "Service"). They cover the terms of use, what we do with your data, how we use artificial intelligence, how we secure the Service, and how we handle payment and cancellation. Please read them. You can download or print this page at any time using the download button, and we keep every version you have accepted on your account.
31
32**If your organization has signed a Master Subscription Agreement with us,** that agreement governs your use of the Service and these Terms do not replace it, except that Section 3 (Acceptable Use) continues to apply to every individual user.
33
34---
35
36**1. THE BASICS**
37
38**1.1 Accepting these Terms.** You accept these Terms by ticking the acceptance box when you create an account, or by continuing to use the Service after we tell you that they have changed. If you are accepting on behalf of a company or other organization, you confirm that you have authority to bind it, and "you" means both you and that organization.
39
40**1.2 Who may use the Service.** You must be at least 18 years old and legally able to enter a contract. You may not use the Service if you are barred from doing so under applicable export control or sanctions law.
41
42**1.3 Your account.** Keep your credentials confidential. You are responsible for what happens under your account. Tell us promptly at [email protected] if you believe someone else has gained access to it.
43
44**1.4 Changes to these Terms.** We may change these Terms. If a change is material, we will give you at least thirty (30) days' notice by email or in the Service before it takes effect, and we will tell you plainly what changed. If you do not agree to a material change, you may cancel before it takes effect and we will refund any prepaid, unused fees. Continuing to use the Service after the effective date means you accept the new version. Non-material changes (typographical corrections, clarifications that do not reduce your rights) take effect when posted.
45
46**1.5 Changes to the Service.** We improve the Service continuously and may add, change, or remove features. We will not materially reduce the core functionality you are paying for during a period you have already paid for.
47
48---
49
50**2. WHAT YOU MAY AND MAY NOT DO**
51
52**2.1 Your licence.** For as long as your subscription is active and 

52your fees are paid, you may access and use the Service for your own internal business purposes, in line with these Terms and our documentation.
53
54**2.2 What belongs to whom.** We own the Service, its software, its models, and everything we create. You own your data and the output the Service produces for you (see Section 4). Nothing here transfers ownership either way.
55
56**2.3 Feedback.** If you send us suggestions or ideas about the Service, we may use them without restriction or payment. Do not send us feedback you are not free to give.
57
58---
59
60**3. ACCEPTABLE USE**
61
62You agree not to:
63
64- (a) copy, modify, or create derivative works of the Service;
65- (b) reverse engineer or attempt to extract the source code, model weights, prompts, or algorithms behind the Service, except where law expressly permits it;
66- (c) resell, sublicense, rent, or make the Service available to anyone else, including on a service-bureau basis;
67- (d) use the Service, or its output, to build or train a competing product or any third-party machine-learning model;
68- (e) get around usage limits, security controls, or access restrictions, or extract data or model behaviour at scale by automated means;
69- (f) upload data you do not have the right to give us, or anything unlawful, infringing, or malicious;
70- (g) try to make the Service produce unlawful, harassing, deceptive, or defamatory content, or defeat its safety controls or those of any underlying model;
71- (h) use the Service in breach of any applicable law, including export control, sanctions, and data protection law; or
72- (i) use the Service for a High-Risk Decision (Part 5.3) without the human review that section requires.
73
74We may suspend access, with notice as soon as we reasonably can, if continued access presents a serious security risk to the Service or to other customers, if this Part is being breached, or if the law requires it. We will keep any suspension as narrow and as short as we reasonably can.
75
76---
77
78**4. YOUR DATA, OUR AI, AND YOUR PRIVACY**
79
80**4.1 Your data stays yours.** You own everything you put into the Service. We do not sell it. You can export it at any time from within the Service.
81
82**4.2 What we do with it to run the Service.** You give us permission to host, copy, process, transmit, and display your data as needed to provide, secure, and support the Service, and to comply with law.
83
84**4.3 How we use data to improve our AI.** We use data from the Service to train and improve our models and to build new features. Two limits on that, and they are firm:
85
86- **We exclude personal information from model training in identifiable form.** Either we filter it out before training, or we de-identify it first.
87- **When we de-identify data, we commit publicly and contractually** to use technical measures designed to prevent re-identification, not to attempt to re-identify it (except to test that those measures work, where law allows), and to bind anyone who receives it to the same commitments.
88
89We also use technical measures designed to stop our models from reproducing your confidential information to anyone else, and we never identify you as the source of data to another customer or to the public without your permission.
90
91**4.4 You can opt out of model training.** Tell us at [email protected] and we will exclude your data from model training for the following subscription period, on the plan and price that applies to a training opt-out. Opting out is forward-looking: it does not require us to delete or rebuild models that already exist, and it does not cover de-identified or aggregated data or technical usage data.
92
93**4.5 What we own.** We own our models, the improvements we make to the Service, and aggregated and de-identified data. Your underlying data remains yours under 4.1.
94
95**4.6 Personal information and privacy.** Our handling of personal information is described in Section 8. If you are subject to the GDPR or you need a data processing agreement, contact us at [email protected] and we will put one in place.
96
97**4.7 Please do not upload sensitive categories.** Do not put health records, payment card numbers, government identification numbers, biometric identifiers, children's data, or other specially regulated data into the Service unless we have agreed in writing that you may.
98
99**4.8 AI providers we use.** Some features are delivered using third-party AI model providers. We contract with them on terms that prohibit them from using your data to train their own models, we keep a current list of them available on request, and we remain responsible for them.
100
101---
102
103**5. WHAT THE AI CAN AND CANNOT DO FOR YOU**
104
105**5.1 You are talking to software.** Parts of the Service generate recommendations, forecasts, analyses, and written text using artificial intelligence. When you interact with an AI feature, you are interacting with a machine and not with a person.
106
107**5.2 Output can be wrong, and you own the decision.** The Service produces probabilistic results. We do not warrant that any output is accurate, complete, or current. You are responsible for checking output before you rely on it, and for the business decisions you make.
108
109**5.3 High-Risk Decisions need a human.** Do not use the Service as the only or automated basis for a decision that materially affects a person, including decisions about hiring, promotion, discipline, termination, pay, scheduling entitlements, credit, insurance, housing, or education, or any decision requiring professional licensure, or the operation of anything safety-critical. Where you use the Service in connection with such a decision, a qualified person must meaningfully review the output first, and you are responsible for the notice, bias-testing, assessment, and record-keeping that the law puts on you.
110
111**5.4 Not professional advice.** Nothing the Service produces is legal, financial, tax, accounting, medical, or engineering advice. Value estimates and business cases are illustrative models based on stated assumptions, not promises of results.
112
113**5.5 Output is not exclusive.** We may produce the same or similar output for other customers, including your competitors. Nothing here stops us from doing so.
114
115---
116
117**6. FEES, RENEWAL, AND CANCELLATION**
118
119**6.1 Fees.** You pay the fees shown when you subscribe. Fees exclude taxes, which are yours to pay other than taxes on our income. Usage-based charges are billed monthly after the fact based on our measurement records.
120

121**6.2 Automatic renewal, and how to stop it.** **Your subscription renews automatically** at the end of each term, for another term of the same length, and we will charge your payment method on file at the then-current price, until you cancel. We will email you a confirmation of these renewal terms after you subscribe.
122
123**6.3 Cancelling.** **You can cancel at any time, yourself, from your account settings, in the same number of steps it took to subscribe.** No phone call and no email required. Cancellation stops the next renewal. You keep access until the end of the period you have already paid for.
124
125**6.4 Price changes.** If we change the price for a renewal, we will tell you at least thirty (30) days before it takes effect. You can cancel before then.
126
127**6.5 Refunds.** Fees already paid are not refundable except where these Terms say otherwise (1.4 and 7.2) or where the law requires it.
128
129**6.6 Non-payment.** If your payment fails we will tell you and may suspend access after ten (10) days' notice.
130
131**6.7 Free trials and sandboxes.** Anything we give you free, or label trial, beta, or early access, is provided as is, with no warranty, no service-level commitment, and no indemnity, and we may change or withdraw it at any time. Do not put personal information or regulated data into a trial or sandbox. Data in a trial or sandbox may be deleted when the trial ends.
132
133---
134
135**7. OUR PROMISES AND THEIR LIMITS**
136
137**7.1 What we promise.** While you are subscribed, the Service will work materially as our documentation says it does. We will maintain a written security programme with administrative, technical, and physical safeguards (Section 9).
138
139**7.2 If it does not.** Tell us. We will repair or re-perform. If we cannot fix a material problem within thirty (30) days of your notice, you may cancel the affected subscription and we will refund prepaid, unused fees for it. That is your exclusive remedy for a breach of 7.1.
140
141**7.3 Everything else is as is.** EXCEPT AS STATED IN 7.1, THE SERVICE IS PROVIDED "AS IS". WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT ANY PARTICULAR RESULT WILL BE ACHIEVED.
142
143**7.4 Limits on liability.** TO THE EXTENT THE LAW ALLOWS: (a) NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, OR DATA, EVEN IF WARNED THEY WERE POSSIBLE; AND (b) OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF THE FEES YOU PAID US IN THE TWELVE MONTHS BEFORE THE EVENT, OR ONE HUNDRED U.S. DOLLARS ($100). THESE LIMITS ARE AN ESSENTIAL PART OF THE BARGAIN AND APPLY EVEN IF A REMEDY FAILS. NOTHING HERE LIMITS LIABILITY THAT CANNOT BE LIMITED BY LAW.
144
145**7.5 You cover us for your data and your misuse.** You will defend and indemnify us against third-party claims arising from your data, from output, or from your use of the Service in breach of these Terms, including Sections 3 and 5.
146
147---
148
149**8. PRIVACY NOTICE**
150
151**8.1 What we collect.** Account information (name, email, password hash, multi-factor secret), the data you upload, technical data (IP address, device and browser information, audit logs), and usage data about how the Service is used.
152
153**8.2 Why.** To provide and secure the Service, to authenticate you, to bill you, to support you, to comply with law, and, subject to the limits in 4.3, to improve our models and build new features.
154
155**8.3 Who we share it with.** Service providers who help us run the Service (cloud hosting, payment processing, email delivery, AI model providers), each bound to protect it. A current list is available on request. We do not sell your personal information and we do not share it for cross-context behavioural advertising.
156
157**8.4 Your rights.** Depending on where you live, you may have the right to access, correct, delete, port, or object to our processing of your personal information, and to be free from discrimination for exercising those rights. Contact [email protected] and we will respond within the peri

157od the law requires. If you are covered by the GDPR, our lawful basis is performance of this contract, our legitimate interests in securing and improving the Service, and your consent where we ask for it.
158
159**8.5 How long we keep it.** Your data for as long as your subscription lasts, plus the retention periods described in our data processing agreement. Audit logs are kept longer where law or our security obligations require. On cancellation, we delete your data within thirty (30) days of your request, except for copies in routine backups and anything we must keep by law.
160
161**8.6 Where it is processed.** In the United States, and in other locations where our service providers operate. For transfers out of the EEA, UK, or Switzerland we rely on the European Commission's Standard Contractual Clauses and the UK addendum.
162
163**8.7 Cookies.** We use cookies that are strictly necessary to sign you in and keep the Service secure. Where we use anything beyond that, we ask you first.
164
165---
166
167**9. SECURITY**
168
169We encrypt your data in transit and at rest, isolate each customer's data logically, require multi-factor authentication for administrative access, log administrative activity, and follow a documented incident-response process. **SOC 2 compliance is underway**, and we will provide the auditor's report once it is issued.
170
171If we become aware of a confirmed unauthorized access to your data, we will tell you without undue delay and in any event within seventy-two (72) hours, and we will tell you what we know and what we are doing about it.
172
173---
174
175**10. ENDING THE AGREEMENT**
176
177**10.1 You can leave at any time** by cancelling under 6.3.
178
179**10.2 We can end it** if you materially breach these Terms and do not fix it within thirty (30) days of our notice, or immediately if the law requires it or your use presents a serious security risk.
180
181**10.3 What happens then.** Your access stops. You owe any fees accrued up to that point. You can export your data before you go, and for thirty (30) days afterwards you can ask us for an export. After that we delete it as described in 8.5. The parts of these Terms that should survive (ownership, the AI-training terms in 4.3 and 4.5, fees owed, disclaimers, liability limits, indemnities, and Section 11) survive.
182
183---
184
185**11. LEGAL**
186
187**11.1 Governing law.** These Terms are governed by the law of the State of California, without regard to conflict-of-laws rules. The U.N. Convention on Contracts for the International Sale of Goods does not apply.
188
189**11.2 Disputes: talk to us first.** Before starting formal proceedings, email [email protected] describing the problem, and give us thirty (30) days to try to resolve it. Most things end here.
190
191**11.3 Arbitration and class-action waiver.** If we cannot resolve it, you and Illuminis agree that any dispute will be resolved by **binding individual arbitration** administered by JAMS under its Streamlined Arbitration Rules, seated in California, rather than in court. **You and we each waive any right to a jury trial and to participate in a class, collective, or representative action.** Either of us may still bring an individual claim in small-claims court if it qualifies, and either of us may ask any court for an injunction to protect intellectual property or confidential information. If this 11.3 is found unenforceable in whole, the dispute goes to the courts of California instead. **You may reject this arbitration agreement** by emailing [email protected] within thirty (30) days of first accepting these Terms, in which case 11.3 does not apply to you and the courts of California decide.
192
193**11.4 Assignment.** You may not transfer these Terms without our consent. We may transfer them, on notice, in connection with a merger, acquisition, reorganization, or a sale or divestiture of all or part of our business or of the product line these Terms relate to. If we do, whoever takes them on assumes our obligations for the rest of your current term and your rights are unaffected.
194
195**11.5 Notices.** We will contact you by email or through the Service. You contact us at [email protected].
196
197**11.6 Electronic records.** You agree that ticking the acceptance box is your signature, that we may keep these Terms and your acceptance electronically, and that you can download a copy from the Legal page at any time.
198
199**11.7 Force majeure.** Neither of us is liable for delay caused by events beyond reasonable control, except for payment obligations.
200
201**11.8 Everything else.** These Terms are the entire agreement between us on this subject and replace anything said before. If a provision is unenforceable, it is narrowed to the minimum extent needed and the rest stands. Not enforcing something once does not waive it. We are independent contractors. Headings are for convenience. "Including" means "including without limitation". These Terms give rights to no one but you and us.
202
203---
204
205*illuminis.ai is provided by illuminis.ai LLC. Questions about anything on this page: [email protected].*
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