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30 31<!-- End Google Tag Manager --> 32 33<link rel="canonical" href="https://www.deskero.com/en/tour" /> 34 <meta charset="utf-8"> 35 <meta http-equiv="x-ua-compatible" content="ie=edge"> 36 <meta name="viewport" content="width=device-width, initial-scale=1.0"> 37 <link rel="shortcut icon" href="https://www.deskero.com/favicon.ico" /> 38 <style media="screen"> 39 @media (min-width: 1024px){ 40 .off-canvas.position-left{ 41 display: none; 42 } 43 } 44 </style> 45 <link rel="stylesheet" href="https://www.deskero.com/assets/css/app-min.css?v=2"> 46</head> 47<body class="tour htmlNoPages en"> 48<div id="page"> 49 <div class="off-canvas-wrapper"> 50 <div class="off-canvas position-left" id="offCanvas" data-off-canvas> 51 <button class="close-button" aria-label="Close menu" type="button" data-close> 52 <span aria-hidden="true">×</span> 53 </button> 54 <ul class="vertical menu"> 55 56 <li><a href="https://www.deskero.com/en"><picture> 57 <source type="image/webp" srcset="/assets/img/deskero-software-retina.webp"> 58 <img width="126" height="113" src="/assets/img/deskero-software-retina.png" alt="deskero" loading=lazy class="text-center float-center"> 59 </picture></a></li> 60 61 62 <li><a href="https://www.deskero.com/en/tour">Tour</a></li> 63 <li><a href="https://www.deskero.com/en/features">Features</a></li> 64 <li><a href="https://www.deskero.com/en/pricing">Pricing</a></li> 65 <li><a href="https://www.deskero.com/en/customers">Customers</a></li> 66 <li><a rel="nofollow" href="/en/resources/api/resources">Resources</a></li> 67 <li><a rel="nofollow" href="/en/users/documentation/subscribe">Users</a></li> 68 <li><a rel="nofollow" href="/en/developers/api/configuration">Developers</a></li> 69 <li><a href="https://support.deskero.com/sign">Sign in</a></li> 70 </ul> 71 72 73 <ul class="dropdown menu lang_mobile" data-dropdown-menu> 74 <li class="is-dropdown-submenu-parent"> 75 <a class="choose_lang">Switch Language</a> 76 <ul class="menu"> 77 <li ><a href="https://www.deskero.com/fr/tour">Français</a></li> 78 <li><a href="https://www.deskero.com/it/tour">Italiano</a></li> 79 <li><a href="https://www.deskero.com/es/tour">Español</a></li> 80 <li><a href="/ar/simple-help-desk-software/">اÙعربÙØ©</a></li> 81 <li><a href="/zh-cn/simple-help-desk/">ä¸å½</a></li> 82 <li><a href="/de/kundenservice-software/">Deutsch</a></li> 83 <li><a href="/hi/simple-help-desk/">हिà¤à¤¦à¥</a></li> 84 <li><a href="/pt/simples-software-central-atendimento/">Português</a></li> 85 <li class="link_ru"><a href="/ru/simple-help-desk/">ÑÑÑÑкий</a></li> 86 <li><a href="/te/simple-help-desk/">Telugu</a></li> 87 </ul> 88 </div> 89 <div class="off-canvas-content" data-off-canvas-content> 90 91 <header> 92 <div class="row menu_mobile"> 93 <div class="small-12 columns"> 94 <div> 95 <a href="https://www.deskero.com/en"><picture> 96 <source type="image/webp" srcset="/assets/img/deskero-software-retina.webp"> 97 <img width="126" height="113" src="/assets/img/deskero-software-retina.png" alt="deskero" loading=lazy class="text-center float-center"> 98 </picture></a> 99 100 </div> 101 <button type="button" class="button navig hide-for-large1" data-toggle="offCanvas"><i class="fa fa-bars" aria-hidden="true"></i></button> 102 </div> 103 </div> 104 105 <div class="menu_monitor" data-sticky-container> 106 <div class="sticky sticky-topbar" data-sticky data-options="anchor: page; marginTop: 0;"> 107 <div class="row"> 108 <div class="lang_menu_container"> 109 <ol class="dropdown menu lang_menu" data-dropdown-menu> 110 111 112 <li class="is-dropdown-submenu-parent"> 113 <a class="choose_lang">Switch Language</a> 114 <ul> 115 <li ><a href="https://www.deskero.com/fr/tour">Français</a></li> 116 <li><a href="https://www.deskero.com/it/tour">Italiano</a></li> 117 <li><a href="https://www.deskero.com/es/tour">Español</a></li> 118 <li><a href="/ar/simple-help-desk-software/">اÙعربÙØ©</a></li> 119 <li><a href="/zh-cn/simple-help-desk/">ä¸å½</a></li> 120 <li><a href="/de/kundenservice-software/">Deutsch</a></li> 121 <li><a href="/hi/simple-help-desk/">हिà¤à¤¦à¥</a></li> 122 <li><a href="/pt/simples-software-central-atendimento/">Português</a></li> 123 <li class="link_ru"><a href="/ru/simple-help-desk/">ÑÑÑÑкий</a></li> 124 <li><a href="/te/simple-help-desk/">Telugu</a></li> 125 </ul> 126 </li> 127 <li><a class="sign_in" href="https://support.deskero.com/sign">Sign-in</a></li> 128 </ol> 129 </div> 130 <div class="small-12 columns logo_area"> 131 <a href="https://www.deskero.com/en"><picture> 132 <source type="image/webp" srcset="/assets/img/deskero-software-retina.webp"> 133 <img width="126" height="136" src="/assets/img/deskero-software-retina.png" alt="deskero" loading=lazy class="logo"> 134 </picture></a> 135 136 <div class="top-bar topbar-center-logo"> 137 <div class="top-bar-left"> 138 <ul class="menu vertical"> 139 <li><a class="tour is-active" href="https://www.deskero.com/en/tour">Tour</a></li> 140 <li><a class="features " href="https://www.deskero.com/en/features">Features</a></li> 141 <li><a href="https://www.deskero.com/en/pricing">Pricing</a></li> 142 </ul> 143 </div> 144 <div class="top-bar-right"> 145 <ul class="dropdown menu vertical" data-dropdown-menu> 146 <li><a class="customers " href="https://www.deskero.com/en/customers">Customers</a></li> 147 <li class="is-dropdown-submenu-parent"> 148 <a rel="nofollow" class="resources" href="/en/resources/api/resources">Resources</a> 149 <ul class="users_developers"> 150 <li><a rel="nofollow" class="sub_item" href="/en/users/documentation/subscribe">Users</a></li> 151 <li><a rel="nofollow" class="sub_item" href="/en/developers/api/configuration">Developers</a></li> 152 </ul> 153 </li> 154 <li><a class="button try_for_free btn_green" href="https://www.deskero.com/en/business">Try for FREE</a></li> 155 </ul> 156 </div> 157 </div> 158 </div> 159 </div> 160 </div> 161 </div> 162 </header> 163 <!-- page starts--> 164<section class="bob"> 165 <div class="row"> 166 <div class="donuts"></div> 167 <div class="small-12 columns large-6"> 168 <h1>Now, letâs talk <br>about Bob.</h1> 169 <p>Whoâs Bob? Well, we could tell you heâs <br>just your average customer care <br>operator... but thereâs nothing average <br>about Bob!</p> 170 <p>Bob has the most wonderful <br>and complicate job in the world, <strong>working in<br> the customer service department of a<br>
170 little big company with big little clients</strong>.</p> </div> 171 <div class="small-12 columns large-6"> 172 <img src="/assets/img/tour/bob.png" alt="bob"> 173 </div> 174 </div> 175</section> 176 177<section class="show-for-large"> 178 <div class="row"> 179 <div class="small-12 text-center"> 180 <img src="/assets/img/tour/divider-1.png" alt=""> 181 </div> 182 </div> 183</section> 184 185<section> 186 <div class="row"> 187 <div class="small-12 columns text-center"> 188 <h2>A customer care agent <br> with a very busy life!</h2> 189 <p>Usually Bob is so awfully busy taking care <br> of other people problems that he hardly <br>has time for his favorite hobby: <br>eating donuts.</p> </div> 190 </div> 191</section> 192 193<section class="show-for-large"> 194 <div class="row"> 195 <div class="small-12 text-center"> 196 <img src="/assets/img/tour/divider-2.png" alt=""> 197 </div> 198 </div> 199</section> 200 201<section> 202 <div class="row"> 203 <div class="small-12 text-center divider-3"> 204 <img src="/assets/img/tour/divider-3.png" alt=""> 205 </div> 206 </div> 207</section> 208 209<section class="show-for-large"> 210 <div class="row"> 211 <div class="small-12 text-center"> 212 <img src="/assets/img/tour/divider-4.png" alt=""> 213 </div> 214 </div> 215</section> 216 217<section> 218 <div class="row"> 219 <div class="troubles"></div> 220 <div class="puzzled"></div> 221 <div class="small-12 columns text-center"> 222 <h3>Trouble comes from many <br> channels... all at the same time!</h3> 223 <p>Some clients are happy; <br>others, not so much... and they get<br> in touch with Bob, to <strong>get some help</strong>.</p> 224 <p>Bob constantly receives requests<br> from email, Facebook, Twitter.<br> He gets phone calls. <br>He even gets chats.</p> 225 <p><strong>Itâs hard work</strong>, and Bob is all alone <br> doing it (with no donut).</p> </div> 226 </div> 227</section> 228 229<section class="show-for-large"> 230 <div class="row"> 231 <div class="small-12 text-center"> 232 <img src="/assets/img/tour/divider-5.png" alt=""> 233 </div> 234 </div> 235</section> 236 237<section> 238 <div class="row"> 239 <div class="donuts1"></div> 240 <div class="small-12 columns text-center"> 241 <p class="luck">Luckily for Bob, his company uses <br> 242<span class="deskero">Deskero</span> <br> 243an awesome customer service software, <br> that makes his life a lot easier.</p> </div> 244 </div> 245</section> 246 247<section class="show-for-large"> 248 <div class="row"> 249 <div class="small-12 text-center"> 250 <img src="/assets/img/tour/divider-6.png" alt=""> 251 </div> 252 </div> 253</section> 254 255<section> 256 <div class="row"> 257 <div class="small-12 text-center"> 258 <picture><source type="image/webp" srcset="/assets/img/tour/webp/ipad_tour.webp"><img src="/assets/img/tour/ipad_tour.png" alt=""></picture> 259 </div> 260 </div> 261</section> 262 263<section class="show-for-large"> 264 <div class="row"> 265 <div class="small-12 text-center"> 266 <img src="/assets/img/tour/divider-7.png" alt=""> 267 </div> 268 </div> 269</section> 270 271<section class="order_caos"> 272 <div class="row"> 273 <div class="small-12 columns large-6"> 274 <h4>Putting order into chaos</h4> 275 <p>While Bob is still eating his first breakfast <br> donut, Deskero has already done a good <br>deal of his job: <strong>all the clientsâ request <br>are already sorted out</strong> and in order,<br> ready to be taken care for.</p> 276<p>No matter where they originally came<br> from: <strong>email or chat, Twitter or<br> Facebook... Deskero just collects all the <br>different requests and arrange them</strong> <br>according to their topic.</p> </div> 277 <div class="small-12 columns large-6"> 278 <picture><source type="image/webp" srcset="/assets/img/tour/webp/order_caos.webp"><img src="/assets/img/tour/order_caos.png" alt=""></picture> 279 </div> 280 </div> 281</section> 282 283<section class="show-for-large"> 284 <div class="row"> 285 <div class="small-12 text-center"> 286 <img src="/assets/img/tour/divider-8.png" alt=""> 287 </div> 288 </div> 289</section> 290 291<section class="done"> 292 <div class="row"> 293 <div class="small-12 text-center large-6 large-offset-7"> 294 <p>And when Bob is done with donuts, <br> taking care of customers will be <br> so much easier!</p> </div> 295 </div> 296</section> 297 298<section class="show-for-large"> 299 <div class="row"> 300 <div class="small-12 text-center"> 301 <img src="/assets/img/tour/divider-9.png" alt=""> 302 </div> 303 </div> 304</section> 305 306 307<section class="automated_life"> 308 <div class="row"> 309 <div class="small-12 columns large-6"> 310 <h4>Automated life!</h4> 311 <p>With Deskero, Bob can quickly<br> <strong>dispatch multiple answers</strong> at the<br> same time, or <strong>automate his workflow</strong><br> to send out ready- made solutions to <br>common problems with a single <br>mouse click.</p> </div> 312 <div class="small-12 columns large-6"> 313 <picture><source type="image/webp" srcset="/assets/img/tour/webp/automated_life.webp"><img src="/assets/img/tour/automated_life.png" alt=""></picture> 314 </div> 315 </div> 316</section> 317 318 319<section> 320 <div class="row"> 321 <div class="small-12 columns text-center"> 322 <h5>Chatting up</h5> 323 <p>
323Bob can also interact with <br> clients in real time through <br>the <strong>Deskero chat system</strong>:<br> itâs really easy and super fast.</p> </div> 324 </div> 325</section> 326 327<section class="show-for-large"> 328 <div class="row"> 329 <div class="small-12 text-center"> 330 <img src="/assets/img/tour/divider-10.png" alt=""> 331 </div> 332 </div> 333</section> 334 335<section class="saving_time"> 336 <div class="row"> 337 <div class="small-12 columns"> 338 <picture><source type="image/webp" srcset="/assets/img/tour/webp/saving_time.webp"><img src="/assets/img/tour/saving_time.png" alt=""></picture> 339 </div> 340 </div> 341</section> 342 343<section class="saving_time_txt"> 344 <div class="row"> 345 <div class="small-12 columns text-center large-6 large-offset-7"> 346 <h6> Saving your time!</h6> 347 348 <p>Using Deskero <strong>Bob saves a bunch of <br>time, that can be used to better <br>solve clients problems</strong> (not to<br> mention, to eat more donuts).</p> 349 <p><img src="/assets/img/tour/single_donut.png" alt=""> </p> 350 </div> 351 </div> 352</section> 353 354<section class="show-for-large divider_11"> 355 <div class="row"> 356 <div class="small-12 text-center"> 357 <img src="/assets/img/tour/divider-11.png" alt=""> 358 </div> 359 </div> 360</section> 361 362<section class="open_databases"> 363 <div class="row"> 364 <div class="small-12 columns large-6"> 365 366 <h4>Open databases <br>of self-help</h4> 367 <p>There are actually a lots of clients that <br>Bob never meets at all!<br> 368<strong>Many clients are able to help <br>themselves out just by browsing the <br>online database of answers.</strong> Bob <br>was smart enough to get them ready <br>in advance, on the Deskero help<br> portal: thereâs nothing he wouldnât do <br>for his clients. (Except giving up donuts.)</p><p>Clients just go online et voilaÌ: more <br>often than not, <strong>the solution is already<br> out there, ready for them!</strong> They havenât <br> yet typed out the question, and Deskero<br> is already hinting them the answer.</p><picture><source type="image/webp" srcset="/assets/img/tour/webp/open_databases.webp"><img src="/assets/img/tour/open_databases.png" alt=""></picture> 369 </div> 370 </div> 371</section> 372 373<section class="show-for-large divider_12"> 374 <div class="row"> 375 <div class="small-12 text-center"> 376 <img src="/assets/img/tour/divider-12.png" alt=""> 377 </div> 378 </div> 379</section> 380 381<section class="happy"> 382 <div class="row"> 383 <div class="small-12 text-center columns"> 384 <div class="level_2"> 385 386 <h3>Bobâs boss is happy,<br> too!</h3> 387 <p>Through Deskero he can easily keep <br> track of how the whole team performs <br>over time, to better plan for the future.</p> 388 </div> 389 <div class="level_1"> 390 <img src="/assets/img/tour/boss_happy.png" alt=""> 391 </div> 392 </div> 393 </div> 394</section> 395 396<section class="show-for-large divider_13"> 397 <div class="row"> 398 <div class="small-12 text-center"> 399 <img src="/assets/img/tour/divider-13.png" alt=""> 400 </div> 401 </div> 402</section> 403 404<section class="happy_donuts"> 405<div class="row"> 406<div class="small-12 text-center columns"> 407<picture><source type="image/webp" srcset="/assets/img/tour/webp/happy_donuts.webp"><img src="/assets/img/tour/happy_donuts.png" alt=""></picture> 408<h3>An happy ending <br> ready for everyone!</h3> 409<p>At the end of the day Bob is happy <br>and can enjoy his evening donut.</p> 410<p>His clients are even happier and even <br>more in love with Bobâs company.</p><h3>Deskero has saved <br> another day!</h3></div> 411</div> 412</section> 413 414<section class="show-for-large divider_14"> 415 <div class="row"> 416 <div class="small-12 text-center"> 417 <img src="/assets/img/tour/divider-14.png" alt=""> 418 </div> 419 </div> 420</section> 421 422<section class=""> 423 <div class="row"> 424 <div class="small-12 text-center columns"> 425 <div class="last_title">Want to know how? <br> Get a better look!</div> 426 <p><a href="/en/features" class="button btn_red">complete features</a></p> 427 </div> 428 </div> 429</section> 430 431<section class=""> 432 <div class="row"> 433 <div class="small-12 text-center" style="min-height:100px;"> 434 </div> 435 </div> 436</section> 437 438<section id="block_11"> 439<div class="row"> 440 <div class="small-12 large-5 columns"> 441 <div class="animation-wrapper"> 442 <picture><source type="image/webp" srcset="/assets/img/pricing/webp/form_img.webp"><img class="form_img" src="/assets/img/pricing/form_img.png" alt=""></picture> 443 </div> 444 <div class="more_credit"> 445 <p class="more">Want to see more?</p> 446 <p class="more_1">Start now your <br> free trial!<br></p> 447 <p class="creditcard">No credit card, no hassle. <br>
448Just sign in, and youâre<br> ready 449to go <span> free!</span></p> 450 <p><a href="https://www.deskero.com/en/business" class="button create btn_green">Create your help desk now!</a></p> 451 452 </div> 453 </div> 454</div> 455</section> 456 <footer> 457<section class="block_1"> 458 <div class="row content_footer"> 459 <div class="small-4 large-2 medium-3 columns"> 460 <p>Product</p> 461 <ul> 462 <li><a href="/">Home</a></li> 463 <li><a href="https://www.deskero.com/en/tour">Tour</a></li> 464 <li><a href="https://www.deskero.com/en/why">Why</a></li> 465 <li><a href="https://www.deskero.com/en/features">Features</a></li> 466 <li><a href="https://www.deskero.com/en/pricing">Pricing</a></li> 467 <li><a href="https://www.deskero.com/en/pricing/comparison">Compare plans</a></li> 468 <li><a href="https://www.deskero.com/en/customization">Customizable helpdesk</a></li> 469 <li><a href="https://www.deskero.com/en/demo">Demo</a></li> 470 </ul> 471 </div> 472 <div class="small-4 large-2 medium-3 columns"> 473 <p>Company</p> 474 <ul> 475 <li><a href="https://www.deskero.com/en/about">About us</a></li> 476 <!--<li><a target="_blank" href="https://blog.deskero.com">Blog</a></li>--> 477 <li><a href="https://www.deskero.com/en/press">Press material</a></li> 478 <li><a href="https://www.deskero.com/en/partners">Partners</a></li> 479 480 </ul> 481 </div> 482 <div class="small-4 large-2 medium-3 columns"> 483 <p>Support</p> 484 <ul> 485 <li><a href="https://www.deskero.com/en/support/customersupport">Contact us</a></li> 486 <li><a target="_blank" href="https://support.deskero.com">Support site</a></li> 487 <li><a rel="nofollow" href="/en/users/documentation/subscribe">User guide</a></li> 488 <li><a rel="nofollow" href="/en/developers/api/configuration">Developer guide</a></li> 489 490 <li><a href="https://www.deskero.com/en/uptime">Uptime</a></li> 491 </ul> 492 </div> 493 <div class="small-12 large-6 columns"> 494 <div class="row"> 495 <div class="small-12 columns"> 496 <p class="available">Available on</p> 497 <ul class="app"> 498 <li><a target="_blank" href="https://play.google.com/store/apps/details?id=com.deskero.mobile&hl=en"><img loading=lazy width="136" height="50" data-interchange="[/assets/img/google-play.png, small], [/assets/img/google-play.png, medium], [/assets/img/google-play.png, large] , [/assets/img/google-play-retina.png, retina]" alt=""></a></li> 499 <li><a target="_blank" href="https://itunes.apple.com/us/app/deskero/id946006712?l=it&ls=1&mt=8"><img loading=lazy width="136" height="50" data-interchange="[/assets/img/app-store.png, small], [/assets/img/app-store.png, medium], [/assets/img/app-store.png, large], [/assets/img/app-store-retina.png, retina]" alt=""></a></li> 500 </ul> 501 </div> 502 </div> 503 504 <div class="row margin_top_30"> 505 <div class="small-12 medium-6 columns"> 506 <p class="available">Contacts</p> 507 <ul class="contacts"> 508 <li><i class="fa fa-envelope-o" aria-hidden="true"></i> <span><a href="mailto:[email protected]">sales<i class="fa fa-at" aria-hidden="true"></i>deskero.com</a></span></li> 509 510 511 </ul> 512 513 <a href="//www.securitymetrics.com/site_certificate?id=1430588&tk=4c74f68e196beb006dc2b7ee3820ded7" target="_blank" rel="noopener noreferrer" style=" 514 display: block; 515 margin-top: -15px; 516 margin-left: -10px; 517 "> 518 <img src="https://www.securitymetrics.com/portal/app/ngsm/assets/img/WhiteContent_PCI_Validation_Transparent_Rec.png" alt="SecurityMetrics PCI validation certification logo"> 519 </a> 520 </div> 521 <div class="small-12 medium-6 columns"> 522 <p class="available">Social media</p> 523 <ol class="social"> 524 <li> 525 <div class="fa-stack fa-lg"> 526 <a class="tw_bg" href="https://twitter.com/deskerocare" target="_blank"> 527 <i class="fa fa-circle fa-stack-2x" aria-hidden="true"></i> 528 <i class="fa fa-twitter fa-stack-1x" aria-hidden="true"></i> 529 </a> 530 </div> 531 </li> 532 <li> 533 <div class="fa-stack fa-lg"> 534 <a class="fb_bg" href="https://www.facebook.com/deskero" target="_blank"> 535 <i class="fa fa-circle fa-stack-2x" aria-hidden="true"></i> 536 <i class="fa fa-facebook fa-stack-1x" aria-hidden="true"></i> 537 </a> 538 </div> 539 </li> 540 <li> 541 <div class="fa-stack fa-lg"> 542 <a class="gplus_bg" href="https://www.linkedin.com/company/deskero" target="_blank"> 543 <i class="fa fa-circle fa-stack-2x" aria-hidden="true"></i> 544 <i class="fa fa-linkedin fa-stack-1x" aria-hidden="true"></i> 545 </a> 546 </div> 547 </li> 548 </ol> 549 </div> 550 </div> 551 </div> 552 </div> 553</section> 554 555<section class="block_2"> 556<div class="row content_footer_1 xlarge-collapse"> 557 <div class="small-12 xlarge-2 columns"> 558 <p><img loading=lazy class="small_logo_footer" width="101" height="30" data-interchange="[/assets/img/deskero-alpha.png, small], [/assets/img/deskero-alpha.png, medium], [/assets/img/deskero-alpha.png, large], [/assets/img/deskero-alpha-retina.png, retina]" alt=""></p> 559 </div> 560 <div class="small-12 xlarge-7 columns"> 561 <p class="txt_bottom">is a product by NABRA LTD Second Floor, 150-151 Fleet Street, London, EC4A 2DQ - #06240597 - VAT 161012269 <br> <i class="testo-add"><a href="/">
561Help desk software</a>, <a href="/en/saas-help-desk">SaaS help desk</a> and <a href="/en/socialmediamonitoringtools">social media monitoring tools</a> developed by Deskero</i></p> 562 </div> 563 <div class="small-12 xlarge-3 columns"> 564 <ul class="terms"> 565 <li><a rel="nofollow" href="https://www.deskero.com/en/terms">Terms of Service</a></li> 566 <li><a rel="nofollow" href="https://www.deskero.com/en/privacy">Privacy Policy</a></li> 567 <li><a rel="nofollow" href="https://www.deskero.com/en/cookies">Cookies policy</a></li> 568 </ul> 569 </div> 570 571</div> 572</section> 573</footer> 574</div><!--off-canvas--> 575</div><!--off-canvas-wrapper--> 576 577<!-- Google Tag Manager (noscript) -->
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