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8 9<title>October 1, 2026 Electric Bill Updates – Roanoke Cooperative</title> 10<meta name='robots' content='max-image-preview:large' /> 11<meta name="viewport" content="width=device-width, initial-scale=1" /><link rel='dns-prefetch' href='//www.googletagmanager.com' /> 12<link rel='dns-prefetch' href='//fonts.googleapis.com' /> 13<link href='https://fonts.gstatic.com' crossorigin rel='preconnect' /> 14<link rel='prefetch' href='https://www.roanokecooperative.com/wp-content/themes/flatsome/assets/js/flatsome.js?ver=a0a7aee297766598a20e' /> 15<link rel='prefetch' href='https://www.roanokecooperative.com/wp-content/themes/flatsome/assets/js/chunk.slider.js?ver=3.18.6' /> 16<link rel='prefetch' href='https://www.roanokecooperative.com/wp-content/themes/flatsome/assets/js/chunk.popups.js?ver=3.18.6' /> 17<link rel='prefetch' href='https://www.roanokecooperative.com/wp-content/themes/flatsome/assets/js/chunk.tooltips.js?ver=3.18.6' /> 18<link rel="alternate" type="application/rss+xml" title="Roanoke Cooperative » Feed" href="https://www.roanokecooperative.com/feed/" /> 19<link rel="alternate" type="application/rss+xml" title="Roanoke Cooperative » Comments Feed" href="https://www.roanokecooperative.com/comments/feed/" /> 20<meta property="og:url" content="https://www.roanokecooperative.com/about-us/resources/electric-bill-updates-faq/" /><meta property="og:title" content="October 1, 2026 Electric Bill Updates " /><meta property="og:site_name" content="Roanoke Cooperative" /><meta property="og:description" content="Frequently Asked Questions Roanoke Cooperative is updating the way electric service charges are presented on monthly bills beginning October 1, 2026. This page answers the most common questions about what is..." /><meta property="article:published_time" content="2026-08-05T23:30:54-04:00"><link rel="alternate" title="oEmbed (JSON)" type="application/json+oembed" href="https://www.roanokecooperative.com/wp-json/oembed/1.0/embed?url=https%3A%2F%2Fwww.roanokecooperative.com%2Fabout-us%2Fresources%2Felectric-bill-updates-faq%2F" /> 21<link rel="alternate" title="oEmbed (XML)" type="text/xml+oembed" href="https://www.roanokecooperative.com/wp-json/oembed/1.0/embed?url=https%3A%2F%2Fwww.roanokecooperative.com%2Fabout-us%2Fresources%2Felectric-bill-updates-faq%2F&format=xml" /> 22<style id="wp-img-auto-sizes-contain-inline-css"> 23img:is([sizes=auto i],[sizes^="auto," i]){contain-intrinsic-size:3000px 1500px} 24/*# sourceURL=wp-img-auto-sizes-contain-inline-css */ 25</style> 26<style id="wp-emoji-styles-inline-css"> 27 28 img.wp-smiley, img.emoji { 29 display: inline !important; 30 border: none !important; 31 box-shadow: none !important; 32 height: 1em !important; 33 width: 1em !important; 34 margin: 0 0.07em !important; 35 vertical-align: -0.1em !important; 36 background: none !important; 37 padding: 0 !important; 38 } 39/*# sourceURL=wp-emoji-styles-inline-css */ 40</style> 41<style id="wp-block-library-inline-css"> 42:root{--wp-block-synced-color:#7a00df;--wp-block-synced-color--rgb:122,0,223;--wp-bound-block-color:var(--wp-block-synced-color);--wp-editor-canvas-background:#ddd;--wp-admin-theme-color:#007cba;--wp-admin-theme-color--rgb:0,124,186;--wp-admin-theme-color-darker-10:#006ba1;--wp-admin-theme-color-darker-10--rgb:0,107,160.5;--wp-admin-theme-color-darker-20:#005a87;--wp-admin-theme-color-darker-20--rgb:0,90,135;--wp-admin-border-width-focus:2px}@media (min-resolution:192dpi){:root{--wp-admin-border-width-focus:1.5px}}.wp-element-button{cursor:pointer}:root .has-very-light-gray-background-color{background-color:#eee}:root .has-very-dark-gray-background-color{background-color:#313131}:root .has-very-light-gray-color{color:#eee}:root .has-very-dark-gray-color{color:#313131}:root .has-vivid-green-cyan-to-vivid-cyan-blue-gradient-background{background:linear-gradient(135deg,#00d084,#0693e3)}:root .has-purple-crush-gradient-background{background:linear-gradient(135deg,#34e2e4,#4721fb 50%,#ab1dfe)}:root .has-hazy-dawn-gradient-background{background:linear-gradient(135deg,#faaca8,#dad0ec)}:root .has-subdued-olive-gradient-background{background:linear-gradient(135deg,#fafae1,#67a671)}:root .has-atomic-cream-gradient-background{background:linear-gradient(135deg,#fdd79a,#004a59)}:root .has-nightshade-gradient-background{background:linear-gradient(135deg,#330968,#31cdcf)}:root .has-midnight-gradient-background{background:linear-gradient(135deg,#020381,#2874fc)}:root{--wp--preset--font-size--normal:16px;
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230 height: 282px !important; 231 } 232 main#main .login-box .login-options { 233 top: 342px; 234 } 235} 236 237@media (max-width: 587px) { 238 main#main .login-box h4 { 239 font-size: 28px; 240 line-height: 32px; 241 } 242 main#main .login-box .login-options { 243 top: 320px; 244 } 245} 246 247@media (max-width: 519px) { 248 main#main .login-box .login-options { 249 top: 354px; 250 } 251} 252 253@media (max-width: 468px) { 254 iframe#loginFrame { 255 width: 100%; 256 height: 320px !important; 257 } 258 main#main .login-box .login-options a { 259 padding: 10px 0px; 260 } 261} 262 263.alert-extra ul { 264 width: 600px !important; 265} 266 267div#google_translate_element { 268 float: left !important; 269 left: 10px; 270} 271select.goog-te-combo { 272 width: auto; 273} 274 275#top-link { 276bottom: 130px 277} 278 279.container-width, .full-width .ubermenu-nav, .container, .row { 280 max-width: 1330px !important; 281} 282 283/* Smaller bill-update SVG icons */ 284.bill-updates-into .icon-box-img { 285 width: 32px !important; 286 min-width: 32px; 287 margin-right: 14px; 288} 289 290.bill-updates-into .icon-box-img img { 291 display: block; 292 width: 32px !important; 293 height: 32px !important; 294 object-fit: contain; 295} 296 297/* Smaller on mobile */ 298@media (max-width: 549px) { 299 .bill-updates-into .icon-box-img { 300 width: 28px !important; 301 min-width: 28px; 302 margin-right: 12px; 303 } 304 305 .bill-updates-into .icon-box-img img { 306 width: 28px !important; 307 height: 28px !important; 308 } 309} 310</style> 311</head> 312 313<body data-rsssl=1 class="wp-singular page-template-default page page-id-47831 page-child parent-pageid-35500 wp-theme-flatsome wp-child-theme-laurelhurst bg-fill lightbox"> 314 315 316<a class="skip-link screen-reader-text" href="#main">Skip to content</a> 317 318<div id="wrapper"> 319 320 321<div class="alert-banner alert-color-green"> 322 323 <div class="row align-bottom"> 324 <div class="col large-9"> 325 326 <h3>Electric Bill Updates Begin October 1</h3> 327 328 <p>Beginning October 1, electric service charges will be presented more simply on monthly bills. </p> 329 330 </div> 331 332 <div class="col large-3 text-right"> 333 334 <!-- if there is a full description link to single alert post --> 335 336 337 <a href="https://www.roanokecooperative.com/about-us/resources/electric-bill-updates-faq/" title="Read the FAQs" class="button" ><span>Read the FAQs</span></a> 338 339 </div> 340 341 </div> 342 343 344 <!-- token code for when design handles more than one alert --> 345 346 347 <button type="button" id="hwcp-alert-close" class="alert-close" data-alert-id="48095" data-alert-home="" 348 data-alert-modified="2026-09-25 10:55:13"><span class="hwicon-delete" style="font-size: 15px"></span><span class="screen-reader-text">Close</span></button> 349 350</div> 351 352<button id="hwcp-alert-open" class="alert-open hidden"><span class="hwicon-alert" style="font-size: 24px"></span><span 353 class="screen-reader-text">Open</span></button>
353<script id="hwcp-alert-dismiss-state">(function(){ 354 var close = document.getElementById('hwcp-alert-close'); 355 if (!close) { return; } 356 var version = String("").replace(/[^0-9]/g, ''); 357 var modified = String(close.getAttribute('data-alert-modified') || '').replace(/[^0-9]/g, ''); 358 var key = 'hwcp_alert_' + close.getAttribute('data-alert-id') + '_' + modified + (version ? '_' + version : ''); 359 var days = 7; 360 window._hwcpAlertDismiss = { key: key, days: days }; 361 try { 362 var stored = window.localStorage.getItem(key); 363 if (!stored) { return; } 364 var at = parseInt(stored, 10); 365 if (!isNaN(at) && at >= 1000000000000 && Date.now() > at + days * 86400000) { 366 window.localStorage.removeItem(key); 367 return; 368 } 369 var open = document.getElementById('hwcp-alert-open'); 370 if (close.parentNode && open) { 371 close.parentNode.classList.add('hidden'); 372 open.classList.remove('hidden'); 373 } 374 } catch (err) {} 375 })();</script>
375 376 377 <header id="header" class="header "> 378 <div class="header-wrapper"> 379 <div id="masthead" class="header-main hide-for-sticky"> 380 <div class="header-inner flex-row container logo-left medium-logo-left" role="navigation"> 381 382 <!-- Logo --> 383 <div id="logo" class="flex-col logo"> 384 <!-- Header logo --> 385<a href="https://www.roanokecooperative.com/" title="Roanoke Cooperative" rel="home"><img width="228" height="130" src="https://www.roanokecooperative.com/wp-content/uploads/Roanoke-Coop-LOGO_Primary-Tagline_RGB-1.png" class="header_logo header-logo" alt="Roanoke Cooperative"><img width="228" height="130" src="https://www.roanokecooperative.com/wp-content/uploads/Roanoke-Coop-LOGO_Primary-Tagline_RGB-1.png" class="header-logo-dark" alt="Roanoke Cooperative"></a> </div> 386 387 <!-- Mobile Left Elements --> 388 <div class="flex-col show-for-medium flex-left"> 389 <ul class="mobile-nav nav nav-left "> 390 </ul> 391 </div> 392 393 <!-- Left Elements --> 394 <div class="flex-col hide-for-medium flex-left 395 flex-grow"> 396 <ul class="header-nav header-nav-main nav nav-left nav-box nav-size-medium nav-spacing-xsmall" > 397 </ul> 398 </div> 399 400 <!-- Right Elements --> 401 <div class="flex-col hide-for-medium flex-right"> 402 <ul class="header-nav header-nav-main nav nav-right nav-box nav-size-medium nav-spacing-xsmall"> 403 <li class="header-block"><div class="header-block-block-1"><ul> 404<li><a href="/">Electric</a></li> 405<li><a class="fybe-menu" href="https://www.gofybe.com/">Fybe</a></li> 406<li><a href="/roanoke-cooperative-solutions/">Alliance & Solutions</a></li> 407</ul></div></li><li id="menu-item-35611" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-35611 menu-item-design-default has-dropdown"><a href="https://www.roanokecooperative.com/your-account/" class="nav-top-link" aria-expanded="false" aria-haspopup="menu">Your Account<i class="icon-angle-down" ></i></a> 408<ul class="sub-menu nav-dropdown nav-dropdown-bold"> 409 <li id="menu-item-35612" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-35612"><a href="https://www.roanokecooperative.com/your-account/your-bill/">Your Bill</a></li> 410 <li id="menu-item-35613" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-35613"><a href="https://www.roanokecooperative.com/your-account/account-management/">Account Management</a></li> 411 <li id="menu-item-35615" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-35615"><a href="https://www.roanokecooperative.com/your-account/home-services/">Home Services</a></li> 412 <li id="menu-item-35927" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-35927"><a target="_blank" rel="noopener" href="https://roanokecooperative.smarthub.coop/ui/#/registration">Create My Online REC Profile</a></li> 413 <li id="menu-item-35633" class="menu-item menu-item-type-post_type 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id="menu-item-36697" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-36697"><a target="_blank" rel="noopener" href="https://www.roanokecooperative.com/wp-content/uploads/steps_to_restore_power_revised_2.pdf">Steps to Restore Power (PDF)</a></li> 421 <li id="menu-item-47989" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-47989"><a href="https://www.roanokecooperative.com/outages/connection-protection/">Connection Protection</a></li> 422</ul> 423</li> 424<li id="menu-item-40391" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-40391 menu-item-design-default has-dropdown"><a href="https://www.roanokecooperative.com/clean-energy-solutions/" class="nav-top-link" aria-expanded="false" aria-haspopup="menu">Clean Energy Solutions<i class="icon-angle-down" ></i></a> 425<ul class="sub-menu nav-dropdown nav-dropdown-bold"> 426 <li id="menu-item-41295" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-41295"><a href="https://www.roanokecooperative.com/clean-energy-solutions/solar-solutions/">Solar Solutions</a></li> 427 <li id="menu-item-43629" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-43629"><a href="https://www.roanokecooperative.com/clean-energy-solutions/community-solar-low-income-assistance-program/">Roanoke SolarShare</a></li> 428 <li id="menu-item-38517" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-38517"><a href="https://www.roanokecooperative.com/clean-energy-solutions/electric-vehicle-program/">Electric Vehicles</a></li> 429 <li id="menu-item-41159" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-41159"><a href="https://www.roanokecooperative.com/clean-energy-solutions/renewable-interconnection-forms/">Renewable Interconnection Forms</a></li> 430 <li id="menu-item-39963" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-39963"><a href="https://www.roanokecooperative.com/clean-energy-solutions/upgrade-to-ave-program/">Upgrade to $ave Program</a></li> 431 <li id="menu-item-35634" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-35634"><a href="https://www.roanokecooperative.com/clean-energy-solutions/smart-energy-savings/">Smart Energy Savings</a></li> 432</ul> 433</li> 434<li id="menu-item-44061" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-44061 menu-item-design-default has-dropdown"><a href="https://www.roanokecooperative.com/rc-news-events-updates/" class="nav-top-link" aria-expanded="false" aria-haspopup="menu">RC News, Events, & Updates<i class="icon-angle-down" ></i></a> 435<ul class="sub-menu nav-dropdown nav-dropdown-bold"> 436 <li id="menu-item-44062" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-44062"><a 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599<div id="content" class="content-area page-wrapper" role="main"> 600 601 <div class="row row-main"> 602 603 <div class="col large-3 small-12"> 604 <div class="col-inner"> 605 606<div class="menu-opener"><span>Page Menu</span><button class="toggle" aria-label="Toggle"><i class="icon-angle-down"></i></button></div> 607 <div id="secondary" class="widget-area" role="complementary"> 608 <aside id="nav_menu-267" class="widget widget_nav_menu"> 609 <div class="menu-sidebar-about-us-container"><ul id="menu-sidebar-about-us" class="menu"><li id="menu-item-36590" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-36590"><a href="https://www.roanokecooperative.com/about-us/contact-us/">Contact Us</a></li> 610<li id="menu-item-36593" class="menu-item menu-item-type-post_type menu-item-object-page current-page-ancestor current-menu-ancestor current-page-parent current_page_ancestor menu-item-has-children menu-item-36593"><a 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</div><!-- .col-inner --> 637 </div><!-- .large-3 --> 638 639 <div class="col large-9 small-12 content-container"> 640 <div class="col-inner"> 641 642 <header class="entry-header"> 643 <h1 class="entry-title">October 1, 2026 Electric Bill Updates </h1> 644 </header> 645 646 647 648 649 <article id="post-47831" class="post-47831 page type-page status-publish hentry"> 650 <div class="article-inner "> 651 652 653 <h2 aria-level="2">Frequently Asked Questions</h2> 654<p><span data-contrast="auto">Roanoke Cooperative is updating the way electric service charges are presented on monthly bills beginning <strong>October 1, 2026.</strong> This page answers the most common questions about what is changing, why the changes are being made, and the programs and resources available to help member-owners manage their energy use and electric bills.</span><span data-ccp-props="{}"> </span></p> 655 656 657 <div class="faqs-list accordion"> 658 659 660 <article id="post-47926" class="accordion-item post-47926 hwcp-faqs type-hwcp-faqs status-publish hentry faqs_category-2026-electric-bill-updates"> 661
662 <a href="#" class="accordion-title plain"> 663 <button class="toggle" aria-label="Toggle"><i class="icon-angle-down"></i></button> 664 <span>What is changing on my electric bill?</span></a> 665 666 <div class="accordion-inner"> 667 <p>Beginning with October 1, 2026, Roanoke Cooperative is simplifying how electric service charges are presented on monthly bills.</p> 668<p>For all member-owners, the most noticeable change will be the removal of the separate Wholesale Power & TIER Adjustment or Power Cost Adjustment line item. Those costs will instead be incorporated into the applicable electric rate.</p> 669 670 671 672 </div> 673 674 </article> 675 676 677 <article id="post-47928" class="accordion-item post-47928 hwcp-faqs type-hwcp-faqs status-publish hentry faqs_category-2026-electric-bill-updates"> 678 679 <a href="#" class="accordion-title plain"> 680 <button class="toggle" aria-label="Toggle"><i class="icon-angle-down"></i></button> 681 <span>Is this a new rate increase?</span></a> 682 683 <div class="accordion-inner"> 684 <p>No.</p> 685<p>These updates will not increase the overall level of cost recovery established with the Cooperativeâs May 2024 rate adjustment.</p> 686<p>Instead, they simplify how electric service charges are presented on your monthly bill.</p> 687 688 689 690 </div> 691 692 </article> 693 694 695 <article id="post-47930" class="accordion-item post-47930 hwcp-faqs type-hwcp-faqs status-publish hentry faqs_category-2026-electric-bill-updates"> 696 697 <a href="#" class="accordion-title plain"> 698 <button class="toggle" aria-label="Toggle"><i class="icon-angle-down"></i></button> 699 <span>Why is Roanoke Cooperative making this change?</span></a> 700 701 <div class="accordion-inner"> 702 <p>When the Cooperative implemented its May 2024 rate adjustment, certain costs were presented separately to provide greater transparency during a period of significant investment. </p> 703<p>Today, those investments have become part of the Cooperativeâs long-term operations and the services we provide to our member-owners. Roanoke Cooperative owns both electric and fiber infrastructure that will continue serving our communities for decades to come. Like other long-term utility assets, these investments are recovered over time as part of the Cooperativeâs ongoing operations. </p> 704<p>As the Cooperative has transitioned from building infrastructure to managing these long-term assets, the Wholesale Power & TIER Adjustment is being incorporated into the applicable electric rates rather than continuing to appear as a separate line item. This results in a simpler and easier-to-understand monthly bill. </p> 705 706 707 708 </div> 709 710 </article> 711 712 713 <article id="post-47932" class="accordion-item post-47932 hwcp-faqs type-hwcp-faqs status-publish hentry faqs_category-2026-electric-bill-updates"> 714 715 <a href="#" class="accordion-title plain"> 716 <button class="toggle" aria-label="Toggle"><i class="icon-angle-down"></i></button> 717 <span>Why does my Energy Charge look higher?</span></a> 718 719 <div class="accordion-inner"> 720 <p>The Energy Charge reflects the cost of the electricity you use each month and is based on the number of kilowatt-hours (kWh) consumed during the billing period. </p> 721<p>Beginning October 1, 2026, the Energy Charge will also include costs that were previously shown separately as the Wholesale Power & TIER Adjustment. As a result, you may notice that the Energy Charge appears higher than on previous bills because those costs are now included within the Energy Charge instead of appearing as a separate line item. </p> 722<p>This change does not represent an additional overall rate increase beyond the Cooperativeâs May 2024 rate adjustment. It changes how these costs are presented on your monthly bill. </p> 723 724 725 726 </div> 727 728 </article> 729 730 731 <article id="post-48119" class="accordion-item post-48119 hwcp-faqs type-hwcp-faqs status-publish hentry faqs_category-2026-electric-bill-updates"> 732 733 <a href="#" class="accordion-title plain"> 734 <button class="toggle" aria-label="Toggle"><i class="icon-angle-down"></i></button> 735 <span>Is the late-payment fee changing?</span></a> 736 737 <div class="accordion-inner"> 738 <p><span data-teams="true">Yes. For more than 10 years, the fee has been a flat $6. Under the updated rate schedule, it will be $6 or 1% of the past-due balance, whichever is greater. The fee remains $6 for past-due balances of $600 or less. Member-owners who pay by the due date will not incur a late-payment fee.</span></p> 739 740 741 742 </div> 743 744 </article> 745 746 747 <article id="post-47934" class="accordion-item post-47934 hwcp-faqs type-hwcp-faqs status-publish hentry faqs_category-2026-electric-bill-updates"> 748
749 <a href="#" class="accordion-title plain"> 750 <button class="toggle" aria-label="Toggle"><i class="icon-angle-down"></i></button> 751 <span>What is the Basic Facilities Charge, and is it changing?</span></a> 752 753 <div class="accordion-inner"> 754 <p>The Basic Facilities Charge is not new. It has been part of Roanoke Cooperativeâs electric rates for many years. </p> 755<p>Beginning with the Cooperativeâs May 2024 rate adjustment, the Basic Facilities Charge began appearing as a separate line item on monthly bills. Previously, these costs were included within the overall electric rate. Itemizing the charge provides greater transparency by allowing member-owners to see a portion of the fixed costs associated with providing electric service. </p> 756<p>The Basic Facilities Charge helps recover a portion of the costs of maintaining the electric distribution system, including poles, wires, transformers, substations, meters, and other equipment needed to safely and reliably deliver electricity. </p> 757<p>Because Roanoke Cooperative serves a large geographic area with relatively few member-owners per mile of line, many of these costs remain the same regardless of how much electricity is used. Recovering a portion of these fixed costs through the Basic Facilities Charge helps support the reliable operation of the electric system while keeping the remainder of the bill more closely tied to a member-ownerâs energy use. </p> 758<p>There are no changes to the Basic Facilities Charge as part of the October 1, 2026 updates. </p> 759 760 761 762 </div> 763 764 </article> 765 766 767 <article id="post-47936" class="accordion-item post-47936 hwcp-faqs type-hwcp-faqs status-publish hentry faqs_category-2026-electric-bill-updates"> 768 769 <a href="#" class="accordion-title plain"> 770 <button class="toggle" aria-label="Toggle"><i class="icon-angle-down"></i></button> 771 <span>Why is the Wholesale Power & TIER Adjustment being removed?</span></a> 772 773 <div class="accordion-inner"> 774 <p>When the Wholesale Power & TIER Adjustment was introduced in May 2024, it provided greater transparency during a period of significant investment by separately identifying certain costs on monthly bills. </p> 775<p>Beginning October 1, 2026, those costs will be incorporated into the applicable electric rate rather than appearing as a separate line item. This simplifies the bill while maintaining the overall level of cost recovery established with the Cooperativeâs May 2024 rate adjustment. </p> 776 777 778 779 </div> 780 781 </article> 782 783 784 <article id="post-47938" class="accordion-item post-47938 hwcp-faqs type-hwcp-faqs status-publish hentry faqs_category-2026-electric-bill-updates"> 785 786 <a href="#" class="accordion-title plain"> 787 <button class="toggle" aria-label="Toggle"><i class="icon-angle-down"></i></button> 788 <span>Will everyone see this change?</span></a> 789 790 <div class="accordion-inner"> 791 <p>Yes. </p> 792<p>All member-owners will notice the removal of the separate Wholesale Power & TIER Adjustment line item. The way those costs are incorporated varies depen
792ding on the applicable rate schedule. </p> 793 794 795 796 </div> 797 798 </article> 799 800 801 <article id="post-47940" class="accordion-item post-47940 hwcp-faqs type-hwcp-faqs status-publish hentry faqs_category-2026-electric-bill-updates"> 802 803 <a href="#" class="accordion-title plain"> 804 <button class="toggle" aria-label="Toggle"><i class="icon-angle-down"></i></button> 805 <span>Are there changes for commercial and industrial accounts?</span></a> 806 807 <div class="accordion-inner"> 808 <p>Yes. </p> 809<p>Commercial and industrial rate schedules are also being updated to simplify how electric service charges are presented and to modernize the Cooperativeâs rate structure. These changes vary by rate schedule. Members served under commercial or industrial rates who have questions are encouraged to contact Member Services for additional information. </p> 810 811 812 813 </div> 814 815 </article> 816 817 818 <article id="post-47942" class="accordion-item post-47942 hwcp-faqs type-hwcp-faqs status-publish hentry faqs_category-2026-electric-bill-updates"> 819 820 <a href="#" class="accordion-title plain"> 821 <button class="toggle" aria-label="Toggle"><i class="icon-angle-down"></i></button> 822 <span>What is Roanoke Cooperativeâs role in fiber today?</span></a> 823 824 <div class="accordion-inner"> 825 <p>Roanoke Cooperative continues to own the fiber infrastructure constructed throughout our service territory. Those fiber investments remain assets of the Cooperative and, like other long-term utility investments, are recovered over time while continuing to create value for our member-owners.</p> 826<p>In October 2025, the Cooperative transitioned responsibility for future broadband expansion and retail internet service to eNCore, which provides internet service under the Fybe brand. Through a long-term lease agreement, eNCore uses the Cooperativeâs fiber network to deliver high-speed internet service throughout our service territory.</p> 827<p>This structure allows Roanoke Cooperative to remain focused on its core mission of providing safe and reliable electric service while continuing to own and manage its fiber infrastructure as a long-term Cooperative asset.</p> 828<p>If youâre interested in learning more about Fybe internet service or checking service availability, please visit <a href="https://www.gofybe.com/" target="_blank" rel="noopener">GoFybe.com</a>.</p> 829 830 831 832 </div> 833 834 </article> 835 836 837 <article id="post-47944" class="accordion-item post-47944 hwcp-faqs type-hwcp-faqs status-publish hentry faqs_category-2026-electric-bill-updates"> 838 839 <a href="#" class="accordion-title plain"> 840 <button class="toggle" aria-label="Toggle"><i class="icon-angle-down"></i></button> 841 <span>What programs and resources are available to help member-owners manage their electric bills?</span></a> 842 843 <div class="accordion-inner"> 844 <p>Roanoke Cooperative offers a variety of programs and resources designed to help member-owners manage energy use and monthly electric bills, including:</p> 845<ul> 846<li><a href="https://www.roanokecooperative.com/levelized-billing-program/"><strong>Levelized Billing</strong></a><br /> 847to help make monthly bills more predictable throughout the year.</li> 848<li><a href="https://www.roanokecooperative.com/clean-energy-solutions/upgrade-to-ave-program/"><strong>Upgrade to $ave®</strong></a><br /> 849to improve home energy efficiency and reduce long-term energy use.</li> 850<li><strong>Time-of-Use Rates</strong><br /> 851for eligible members who can shift energy use to lower-cost, off-peak periods.</li> 852<li><a href="https://www.roanokecooperative.com/roanoke-connect/our-services/smartgrid/"><strong>Smart Grid Programs</strong></a><br /> 853including connected thermostats and water heater controls, that help reduce demand while offering participation incentives.</li> 854<li><strong>The MyUsage Portal and Roanoke Cooperative App</strong><br /> 855which allow members to monitor daily energy use, set usage alerts, and better understand their electric consumption.</li> 856<li><strong>Bright Bucks</strong><br /> 857funded through grant partners, which provides up to<br /> 858<strong>$600 annually</strong><br /> 859in electric bill assistance for eligible income-qualified member-owners.</li> 860<li><strong>Community Assistance Partnerships</strong><br /> 861including referrals to local Departments of Social Services and other organizations that provide energy assistance.</li> 862<li><a href="https://www.gofybe.com/" target="_blank" rel="noopener"><strong>Fybe High-Speed Internet</strong></a><br />
863which many member-owners use to support remote work, online learning, telehealth, home-based businesses, and, in many cases, reduce household communications costs by replacing more expensive television and internet packages.</li> 864</ul> 865 866 867 868 </div> 869 870 </article> 871 872 873 <article id="post-48121" class="accordion-item post-48121 hwcp-faqs type-hwcp-faqs status-publish hentry faqs_category-2026-electric-bill-updates"> 874 875 <a href="#" class="accordion-title plain"> 876 <button class="toggle" aria-label="Toggle"><i class="icon-angle-down"></i></button> 877 <span>Why is my outdoor lighting charge changing?</span></a> 878 879 <div class="accordion-inner"> 880 <p>Beginning October 1, 2026, the Power Cost Adjustment previously calculated separately for outdoor lighting will be included in the monthly outdoor lighting charge. The exact change will depend on the type and size of your light.</p> 881 882 883 884 </div> 885 886 </article> 887 888 889 </div> 890 891 892 893 </div> 894 </article> 895 896 897 898 </div> <!-- .col-inner --> 899 </div> <!-- .large-9 --> 900 901 </div><!-- .row --> 902</div> 903</main> 904 905<footer id="footer" class="footer-wrapper"> 906 907 908 909 <div class="img has-hover footer-top-img x md-x lg-x y md-y lg-y" id="image_1770068072"> 910 <div class="img-inner image-cover dark" style="padding-top:17%;"> 911 <img width="1020" height="188" src="https://www.roanokecooperative.com/wp-content/uploads/interior-bg-1.jpg" class="attachment-large size-large" alt="" decoding="async" loading="lazy" srcset="https://www.roanokecooperative.com/wp-content/uploads/interior-bg-1.jpg 1440w, https://www.roanokecooperative.com/wp-content/uploads/interior-bg-1-800x148.jpg 800w, https://www.roanokecooperative.com/wp-content/uploads/interior-bg-1-340x63.jpg 340w" sizes="auto, (max-width: 1020px) 100vw, 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