1function _typeof(obj){"@babel/helpers - typeof";return(_typeof="function"==typeof Symbol&&"symbol"==typeof Symbol.iterator?function(obj){return typeof obj}:function(obj){return obj&&"function"==typeof Symbol&&obj.constructor===Symbol&&obj!==Symbol.prototype?"symbol":typeof obj})(obj)}!function(con){for(var method,dummy=function(){},methods="assert,count,debug,dir,dirxml,error,exception,group,groupCollapsed,groupEnd,info,log,markTimeline,profile,profileEnd,time,timeEnd,trace,warn".split(",");method=methods.pop();)con[method]=con[method]||dummy}(window.console=window.console||{}),function(global){var apple_phone=/iPhone/i,apple_ipod=/iPod/i,apple_tablet=/iPad/i,android_phone=/(?=.*\bAndroid\b)(?=.*\bMobile\b)/i,android_tablet=/Android/i,amazon_phone=/(?=.*\bAndroid\b)(?=.*\bSD4930UR\b)/i,amazon_tablet=/(?=.*\bAndroid\b)(?=.*\b(?:KFOT|KFTT|KFJWI|KFJWA|KFSOWI|KFTHWI|KFTHWA|KFAPWI|KFAPWA|KFARWI|KFASWI|KFSAWI|KFSAWA)\b)/i,windows_phone=/IEMobile/i,windows_tablet=/(?=.*\bWindows\b)(?=.*\bARM\b)/i,other_blackberry=/BlackBerry/i,other_blackberry_10=/BB10/i,other_opera=/Opera Mini/i,other_chrome=/(CriOS|Chrome)(?=.*\bMobile\b)/i,other_firefox=/(?=.*\bFirefox\b)(?=.*\bMobile\b)/i,seven_inch=new RegExp("(?:Nexus 7|BNTV250|Kindle Fire|Silk|GT-P1000)","i"),match=function(regex,userAgent){return regex.test(userAgent)},IsMobileClass=function(userAgent){var ua=userAgent||navigator.userAgent,tmp=ua.split("[FBAN");if(void 0!==tmp[1]&&(ua=tmp[0]),void 0!==(tmp=ua.split("Twitter"))[1]&&(ua=tmp[0]),this.apple={phone:match(apple_phone,ua),ipod:match(apple_ipod,ua),tablet:!match(apple_phone,ua)&&match(apple_tablet,ua),device:match(apple_phone,ua)||match(apple_ipod,ua)||match(apple_tablet,ua)},this.amazon={phone:match(amazon_phone,ua),tablet:!match(amazon_phone,ua)&&match(amazon_tablet,ua),device:match(amazon_phone,ua)||match(amazon_tablet,ua)},this.android={phone:match(amazon_phone,ua)||match(android_phone,ua),tablet:!match(amazon_phone,ua)&&!match(android_phone,ua)&&(match(amazon_tablet,ua)||match(android_tablet,ua)),device:match(amazon_phone,ua)||match(amazon_tablet,ua)||match(android_phone,ua)||match(android_tablet,ua)},this.windows={phone:match(windows_phone,ua),tablet:match(windows_tablet,ua),device:match(windows_phone,ua)||match(windows_tablet,ua)},this.other={blackberry:match(other_blackberry,ua),blackberry10:match(other_blackberry_10,ua),opera:match(other_opera,ua),firefox:match(other_firefox,ua),chrome:match(other_chrome,ua),device:match(other_blackberry,ua)||match(other_blackberry_10,ua)||match(other_opera,ua)||match(other_firefox,ua)||match(other_chrome,ua)},this.seven_inch=match(seven_inch,ua),this.any=this.apple.device||this.android.device||this.windows.device||this.other.device||this.seven_inch,this.phone=this.apple.phone||this.android.phone||this.windows.phone,this.tablet=this.apple.tablet||this.android.tablet||this.windows.tablet,"undefined"==typeof window)return this},instantiate=function(){var IM=new IsMobileClass;return IM.Class=IsMobileClass,IM};"undefined"!=typeof module&&module.exports&&"undefined"==typeof window?module.exports=IsMobileClass:"undefined"!=typeof module&&module.exports&&"undefined"!=typeof window?module.exports=instantiate():"function"==typeof define&&define.amd?define("isMobile",[],global.isMobile=instantiate()):global.isMobile=instantiate()}(this);var Five9Modules={},Five9SocialWidget=function(){var SharedProactive,ChatModel,EmailModel,Persist,validateOptions=function(options){if("string"!=typeof options.tenant)throw new Error("Mu
1st specify a tenant");if("object"===_typeof(options.profiles)&&options.profiles.length&&(options.profiles=options.profiles.join(",")),"string"!=typeof options.profiles)throw new Error("Must specify profiles");options.rootUrl=options.rootUrl||""},getParams=function(options){var params="";for(var key in options)if(options.hasOwnProperty(key)){var val=options[key];null!==val&&void 0!==val&&"undefined"!==val&&""!==val&&"function"!=typeof val&&"rootUrl"!==key&&"type"!==key&&("object"===_typeof(val)&&(val=JSON.stringify(val)),params+="&"+key+"="+encodeURIComponent(val))}return params.substr(1)},loadChatData=function(){return Persist.loadData(ChatModel.compositeKey())},buildChatUrl=function(options){var rootUrl=options.rootUrl,chatModelSaved=loadChatData();chatModelSaved&&chatModelSaved.session&&(options.playSoundOnMessage=!!chatModelSaved.session.playSoundOnMessage&&chatModelSaved.session.playSoundOnMessage);var url=encodeURI(rootUrl+"ChatConsole/index.html?")+getParams(options);return url&&url.length>2e3?console.warn("chat url length is: ",url.length):console.log("chat url length is: ",url.length),url},buildEmailUrl=function(options){var rootUrl=options.rootUrl,url=encodeURI(rootUrl+"EmailConsole/index.html?")+getParams(options);return url&&url.length>2e3?console.warn("email url length is: ",url.length):console.log("email url length is: ",url.length),url},buildConsumerPowerUrl=function(options){var rootUrl=options.rootUrl,url=encodeURI(rootUrl+"ConsumerPowerConsole/index.html?")+getParams(options);return url&&url.length>2e3?console.warn("consumer power url length is: ",url.length):console.log("consumer power length is: ",url.length),url},openChat=function(options,pollClose){options=options||{};var persistedSessionId,persistedData=Persist.loadData(ChatModel.compositeKey()),chatOptions=Five9Modules.SharedProactive.sessionData.chatOptions;persistedData&&persistedData.session&&persistedData.session.id&&(persistedSessionId=persistedData.session.id),chatOptions&&chatOptions.sessionId&&chatOptions.sessionId===persistedSessionId&&(options=chatOptions),validateOptions(options);var url=buildChatUrl(options);return console.log("openChat",url),openWindow(url,pollClose)},loadCssFile=function(cssPath,cb){var url,rts,nonce,cacheURL;url=cssPath,rts=/([?&])_=[^&]*/,nonce=Date.now(),cacheURL=url,cssPath=url=rts.test(cacheURL)?cacheURL.replace(rts,"$1_="+nonce++):cacheURL+(/\?/.test(cacheURL)?"&":"?")+"_="+nonce++;var link=document.createElement("link");link.rel="stylesheet",link.type="text/css",link.href=cssPath,link.media="all","function"==typeof cb&&link.addEventListener("load",function(e){cb(null,e)},!1),document.getElementsByTagName("head")[0].appendChild(link)},openWindow=function(url,pollClose){try{if(Five9SocialWidget.WindowRef&&!Five9SocialWidget.WindowRef.closed)return Five9SocialWidget.WindowRef.focus(),pollClose&&startWindowPoll(),!0;var topLeft=popupRight(Five9SocialWidget.WindowWidth,Five9SocialWidget.WindowHeight),props="width="+Five9SocialWidget.WindowWidth+",height="+Five9SocialWidget.WindowHeight+",left="+topLeft.left+",top="+topLeft.top;return props+=",location=no,menubar=no,resizable=yes,scrollbars=no,status=no,titlebar=no,toolbar=no",Five9SocialWidget.WindowRef=window.open("",Five9SocialWidget.WindowName,props),"about:blank"===Five9SocialWidget.WindowRef.location.href?Five9SocialWidget.WindowRef=window.open(url,Five9SocialWidget.WindowName,props):Five9SocialWidget.WindowRef.focus(),pollClose&&startWindowPoll(),!0}catch(err){return console.error("Exception during openWindow",err),!1}},popupRight=function(w,h){var dualScreenLeft=void 0!==window.screenLeft?window.screenLeft:screen.left,dualScreenTop=void 0!==window.screenTop?window.screenTop:screen.top,width=window.innerWidth?window.innerWidth:document.documentElement.clientWidth?document.documentElement.clientWidth:screen.width;return{top:(window.innerHeight?window.innerHeight:document.documentElement.clientHeight?document.documentElement.clientHeight:screen.height)-50-h/2+dualScreenTop,left:width-0-w/2+dualScreenLeft}},removeNodeAndListeners=function(el){el&&el.parentNode&&(el.src="about:blank",el.parentNode.removeChild(el))},setStyle=function(el,props){if(el)for(var prop in props)el.style[prop]=props[prop]},windowMinimize=function(){setStyle(Five9SocialWidget.frame.querySelector(".five9-frame-minimized"),{display:"block"}),setStyle(Five9SocialWidget.frame.querySelector(".five9-frame-full"),{display:"none",visibility:"hidden"})},addEmbeddedFrame=function(options){console.log("addEmbeddedFrame options: ",options);var url="email"===options.type?buildEmailUrl(options):"consumer"===options.type?buildConsumerPowerUrl(options):buildChatUrl(options);(console.log("addEmbeddedFrame",url),Five9SocialWidget.frame.querySelector("#embedded-frame"))||(!function(selector,template){var parent=document.body.querySelector(selector),frame=document.createElement("div");frame.id="five9-embedded-container",frame.innerHTML=template,parent.appendChild(frame)}(".five9-frame-full",'<iframe id="embedded-frame" name="embedded-frame" title="chat-widget" src="'+url+'" '+('style="border:none;" width="'+Five9SocialWidget.WindowWidth+'" height="'+Five9SocialWidget.WindowHeight+'"')+"></iframe>"),console.log("WIDGET: add embedded frame"))},removeEmbeddedFrame=function(){var embeddedFrame=Five9SocialWidget.frame.querySelector("#embedded-frame"),container=Five9SocialWidget.frame.querySelector("#five9-embedded-container");embeddedFrame&&(removeNodeAndListeners(embeddedFrame),console.log("WIDGET: remove embedded frame")),container&&(removeNodeAndListeners(container),console.log("WIDGET: remove embedded container"))},loadDetailData=function(options){return"chat"===options.type?loadChatData():Persist.loadData(EmailModel.Key)},setState=function(state){Five9SocialWidget.data.state=state,Persist.saveData(Five9SocialWidget.PersistKey,Five9SocialWidget.data)},openWindowFromOptions=function(options){"email"===options.type?function(options,pollClose){validateOptions(options=options||{});var url=buildEmailUrl(options);console.log("openEmail",url),openWindow(url,pollClose)}(options,!0):"consumer"===options.type?function(options,pollClose){validateOptions(options=options||{});var url=buildConsumerPowerUrl(options);console.log("openConsumerPower",url),openWindow(url,pollClose)}(options,!0):openChat(options,!0)},onMaximizeClicked=function(options){SharedProactive&&SharedProactive.inProgress()&&(console.info("Customer triggered manual chat. abandon preview chat"),SharedProactive.abandonPreview(),SharedProactive.hideChatOffer()),"minimized"===Five9SocialWidget.data.state?(console.log("WIDGET: maximize widget"),Five9SocialWidget.isMobile?(openWindowFromOptions(options),setState("popout")):clickMaximize(options)):"popout"
1===Five9SocialWidget.data.state&&(console.log("WIDGET: widget has popout. attempt to re-use / open window"),openWindowFromOptions(options))},clickMaximize=function(options){addEmbeddedFrame(options),setStyle(Five9SocialWidget.frame.querySelector(".five9-frame-minimized"),{display:"none"}),setStyle(Five9SocialWidget.frame.querySelector(".five9-frame-full"),{display:"block",visibility:"visible",height:Five9SocialWidget.WindowHeight+Five9SocialWidget.HeaderHeight+"px"}),setState("maximized")},clickMinimize=function(){windowMinimize(),setState("minimized")},pollWindowOpen=function(){Five9SocialWidget.WindowRef&&Five9SocialWidget.WindowRef.closed&&(setState("minimized"),Five9SocialWidget._pollWindowOpenTimerId&&(clearInterval(Five9SocialWidget._pollWindowOpenTimerId),Five9SocialWidget._pollWindowOpenTimerId=null),console.log("WIDGET: popout was closed"))},startWindowPoll=function(){Five9SocialWidget._pollWindowOpenTimerId=setInterval(pollWindowOpen,200)},onReceiveParentMessage=function(event,_ref){var allowedOrigin=_ref.allowedOrigin;allowedOrigin&&event.origin!==allowedOrigin?console.warn("Blocked message from untrusted origin ".concat(event.origin,". The allowed origin is ").concat(allowedOrigin,".")):(console.log("Safe message:",event.data,allowedOrigin),function(e){try{if(e&&"string"==typeof e.data){var messageData=e.data,message=JSON.parse(messageData);message&&("minimize"===message.action?("popout"!==Five9SocialWidget.data.state&&removeEmbeddedFrame(),clickMinimize()):"set-localstorage"===message.action&&Persist.saveData(message.key,message.value))}}catch(err){}}(event))},enableDrageAndDrop=function(){var selected=null,x_pos=0,y_pos=0,x_elem=0,y_elem=0;document.getElementById("five9-frame-full").onmousedown=function(){return x_elem=x_pos-(selected=this).offsetLeft,y_elem=y_pos-selected.offsetTop,!1},document.onmousemove=function(e){x_pos=document.all?window.event.clientX:e.pageX,y_pos=document.all?window.event.clientY:e.pageY,null!==selected&&(selected.style.left=x_pos-x_elem+"px",selected.style.top=y_pos-y_elem+"px")},document.onmouseup=function(){selected=null}};return{WindowRef:null,WindowName:"Five9SocialWidget",WindowWidth:320,WindowHeight:550,HeaderHeight:40,PersistKey:"f9-social-widget",removeEmbeddedFrame:removeEmbeddedFrame,data:{state:"minimized",type:null},addWidget:function(options){if(!Five9SocialWidget.widgetAdded){if((options=options||{}).namespace=options.namespace||window.location.host,validateOptions(options),!options.ga&&window.dataLayer&&"function"==typeof window.dataLayer.find){var googleTagId=window.dataLayer.find(function(layer){return"config"===layer[0]});googleTagId&&googleTagId[1]&&(options.ga=googleTagId[1])}if(Five9SocialWidget.options=options,ChatModel=Five9Modules.ChatModel,EmailModel=Five9Modules.EmailModel,Persist=Five9Modules.Persist,SharedProactive=Five9Modules.SharedProactive,ChatModel&&EmailModel&&Persist&&SharedProactive||console.error("Fatal error: missing modules",Five9Modules),!SharedProactive.supportsFeatures())return!1;var displayWidget=function(){ChatModel.setDomainKey(options.tenant),ChatModel.setNamespace(options.namespace),options.rootUrl=SharedProactive.addTrailingSlash(options.rootUrl);var mobile=!!isMobile&&isMobile.any;Five9SocialWidget.isMobile=mobile,Five9SocialWidget.widgetAdded=!0;var allowedOrigin=options.checkOrigin?window.location.origin:void 0;window.addEventListener("message",function(event){return onReceiveParentMessage(event,{allowedOrigin:allowedOrigin})},!1),console.info("addWidget",{rootUrl:options.rootUrl,isMobile:mobile});var buttonClass="email"===options.type?"five9-email-button":"five9-chat-button",buttonText="email"===options.type?"Email":"consumer"===options.type?"Contact Us":"Chat",frameTemplate='<div class="five9-frame-minimized"><div class="five9-header"><div id="five9-maximize-button" class="'+buttonClass+'" tabindex="0"><span class="five9-icon"></span><span class="five9-text">'+buttonText+'</span></div></div></div><div id="five9-frame-full" class="five9-frame-full"><div class="five9-header"><div id="five9-minimize-button" class="'+buttonClass+'"><div class="five9-icon"></div><div class="five9-text">'+buttonText+'</div><div id="five9-minimize-icon" title="Click to minimize" tabindex="0"></div>
1<div id="five9-popout-button" title="Click to popout into a new window" tabindex="0"></div></div></div></div>',frame=document.createElement("div");if(frame.innerHTML=frameTemplate,frame.classList.add("five9-frame"),Five9SocialWidget.cssLoaded)frame.setAttribute("style","width: "+Five9SocialWidget.WindowWidth+"px;");else{var cssPath=options.rootUrl+"SocialWidget/five9-social-widget.css";loadCssFile(cssPath,function(){setStyle(frame,{display:"block"}),"function"==typeof options.done&&options.done()}),frame.setAttribute("style","width: "+Five9SocialWidget.WindowWidth+"px;display:none;"),Five9SocialWidget.cssLoaded=!0}document.body.appendChild(frame),Five9SocialWidget.frame=frame;var data=Persist.loadData(Five9SocialWidget.PersistKey);if(data&&(Five9SocialWidget.data=data),Five9SocialWidget.data.type=options.type,"maximized"===Five9SocialWidget.data.state){var detailData=loadDetailData(options);detailData&&"Finished"===detailData.step?(console.log("WIDGET: widget frame is finished. no need to re-maximize"),setState("minimized")):(console.log("WIDGET: widget was maximized. re-maximize"),clickMaximize(options))}else"popout"===Five9SocialWidget.data.state&&console.log("WIDGET: widget was popout. no need to do anything until customer clicks");var maximizeButton=frame.querySelector("#five9-maximize-button");maximizeButton&&(maximizeButton.addEventListener("click",function(e){onMaximizeClicked(options)}),maximizeButton.addEventListener("keydown",function(e){13!==e.keyCode||e.shiftKey||(e.preventDefault(),onMaximizeClicked(options))}));var minimizeButton=frame.querySelector("#five9-minimize-icon");if(minimizeButton){var minimizeButtonEventHandler=function(){console.log("WIDGET: attempt to minimize widget"),detailData=loadDetailData(options),"consumer"===options.type?(clickMinimize(),console.log("WIDGET: minimize widget")):"chat"===options.type&&ChatModel.allowMinimize(detailData)?(clickMinimize(),console.log("WIDGET: minimize widget")):"email"===options.type&&EmailModel.allowMinimize(detailData)&&(clickMinimize(),console.log("WIDGET: minimize widget"))};minimizeButton.addEventListener("click",minimizeButtonEventHandler),minimizeButton.addEventListener("keydown",function(e){13!==e.keyCode||e.shiftKey||(e.preventDefault(),minimizeButtonEventHandler())})}var popoutButton=frame.querySelector("#five9-popout-button");if(popoutButton){var popoutButtonEventHandler=function(e){return e.stopPropagation(),function(options){windowMinimize(),removeEmbeddedFrame(),openWindowFromOptions(options),setState("popout")}(options),console.log("WIDGET: popout the widget"),!1};popoutButton.addEventListener("click",popoutButtonEventHandler),popoutButton.addEventListener("keydown",function(e){13!==e.keyCode||e.shiftKey||(e.preventDefault(),popoutButtonEventHandler(e))})}options.allowDragAndDrop&&enableDrageAndDrop()};"chat"===options.type&&options.hideDuringAfterHours?Five9.Api.EstimatedWaitTime.areAnyProfilesOpenForBusiness({tenant:options.tenant,profiles:options.profiles.split(","),rootUrl:options.rootUrl.replace("consoles/","")},function(error,response){error?console.error("Five9: Error checking business hours",error):response.length&&displayWidget()}):displayWidget()}},removeWidget:function(){Five9SocialWidget.widgetAdded=!1;var frame=Five9SocialWidget.frame;frame&&(delete Five9SocialWidget.frame,removeNodeAndListeners(frame))},initializeProactiveChat:function(options){if(!Five9SocialWidget.proactiveInitialized){if(validateOptions(options=options||{}),(SharedProactive=Five9Modules.SharedProactive)||console.error("Fatal error: missing modules",Five9Modules),!SharedProactive.supportsFeatures())return!1;if(!Five9SocialWidget.cssLoaded){var cssPath=options.rootUrl+"SocialWidget/five9-social-widget.css";loadCssFile(cssPath),Five9SocialWidget.cssLoaded=!0}options.analyticsProvider=2,options.onAccept=function(chatOptions){Five9SocialWidget.widgetAdded?onMaximizeClicked(chatOptions):openChat(chatOptions,!1)},options.onReject=function(){},SharedProactive.initialize(options),Five9SocialWidget.proactiveInitialized=!0}},loadOffers:function(profileName,onSuccess){if("string"!=typeof profileName)throw new Error("Mu
1st specify a profileName");onSuccess=onSuccess||function(){};SharedProactive.loadOffers(function(response){console.info("onLoadOffersSuccess",response);for(var selectedProfile=null,i=0;i<response.length;i++)if(response[i].name===profileName){selectedProfile=response[i];break}selectedProfile?(selectedProfile.enablePreviewChat?console.log("Preview chat enabled for "+profileName):console.log("Preview chat not enabled for "+profileName),onSuccess(selectedProfile)):console.error("onLoadOffersSuccess() campaign not found",profileName)})},triggerOffer:function(offerOptions){return console.log("five9-social-widget:triggerOffer",offerOptions),"minimized"===Five9SocialWidget.data.state?(SharedProactive.triggerOffer(offerOptions),!0):(console.warn("Customer is starting a manual chat. offer not triggered"),!1)},maximizeChat:function(chatOptions){Five9SocialWidget.widgetAdded?onMaximizeClicked(chatOptions):console.error("Widget must be added to maximize chat")},processOfferAccepted:function(){SharedProactive.triggerCustomerEngageAccept()},processOfferRefused:function(){SharedProactive.triggerCustomerEngageReject()}}}();!function(){var ProactivePersist={Version:1,Key:"f9-offers",loadData:function(){try{var data=sessionStorage.getItem(ProactivePersist.Key);if(data){try{data=JSON.parse(data)}catch(err){}if(data.version===ProactivePersist.Version)return console.info("Persist:loadData()",ProactivePersist.Key,data),delete data.version,delete data.date,data}}catch(err){}},saveData:function(data){try{data.date=Date.now(),data.version=ProactivePersist.Version,sessionStorage.setItem(ProactivePersist.Key,JSON.stringify(data)),console.info("Persist:saveData()",ProactivePersist.Key,data)}catch(err){}}};Five9Modules&&(Five9Modules.ProactivePersist=ProactivePersist)}(),function(){var MessageTypes,ProactivePersist,NotificationRootSelector="five9-notification",NotificationActiveClass="active",ModalRootSelector="five9-modal",TokenId=!1,FarmId=!1,OnEngageAcceptCallback=function(){},OnEngageRejectCallback=function(){},OnOfferCallback=function(){},getValueFromFields=function(searchKey,fields){for(var key in fields)if(key===searchKey&&fields[key].value&&SharedProactive.nonEmptyString(fields[key].value))return fields[key].value;return""},formatTime=function(d){var hours=d.getHours();hours=hours%12>0?hours%12:12;var mins=d.getMinutes();return hours+":"+(mins=mins<10?"0"+mins:mins)+" "+(d.getHours()>12?"pm":"am")},Requests_loadOffers=function(options,onSuccess,onError){if("string"!=typeof(options=options||{}).restAPI)throw new Error("loadOffers() Must specify a restAPI");if("string"!=typeof options.tenant)throw new Error("loadOffers() Must specify a tenant");options.restAPI=SharedProactive.addTrailingSlash(options.restAPI),options.rootUrl=SharedProactive.addTrailingSlash(options.rootUrl);var xhrOptions={url:options.restAPI+SharedProactive.APIPath+"orgs/-1/chatoffers/"+options.tenant,verb:"GET"};SharedProactive.Mock?setTimeout(function(){(onSuccess=onSuccess||function(){})([{name:"user1_inbound_5555550001",id:1459464962,tenantId:"421",groupId:"1631",consecutivePagesOnly:0,chatOfferCondition:"Amount_of_time_spent",proactiveChatQuestion:"Do you need help?",proactiveChatTimeSpent:10,proactiveChatHoverDuration:10,proactiveChatNumberOfPages:1,proactiveChatOfferTimeout:10,proactiveChatNumberOfOffer:30,proactiveEstimatedWaitTime:1,enablePreviewChat:1,previewContactEditAllowed:0}])},1e3):SharedProactive.xhr(xhrOptions,onSuccess,onError)},Requests_status=function(options,onSuccess,onError){if("string"!=typeof(options=options||{}).restAPI)throw new Error("status() Must specify a restAPI");if(void 0===options.tenantId)throw new Error("status() Must specify a tenantId");if(void 0===options.groupId)throw new Error("status() Must specify a groupId");options.restAPI=SharedProactive.addTrailingSlash(options.restAPI),options.rootUrl=SharedProactive.addTrailingSlash(options.rootUrl);var xhrOptions={url:options.restAPI+SharedProactive.APIPath+SharedProactive.formatString("orgs/estimatedwaittime/1000?tenantName{0}=&campaignName={1}",encodeURIComponent(options.tenant),options.profiles),verb:"GET"};SharedProactive.Mock?setTimeout(function(){(onSuccess=onSuccess||function(){})({resultCode:0,ewt:7,mediaType:1e3,groupId:1631,orgId:421})},1e3):SharedProactive.xhr(xhrOptions,onSuccess,onError)},Requests_openSession=function(options,onSuccess,onError){if("string"!=typeof(options=options||{}).restAPI)throw new Error("openSession() Must specify a restAPI");if("string"!=typeof options.tenant)throw new Error("openSession() Must specify a tenant");var url=options.restAPI+SharedProactive.APIPath+"auth/anon?cookieless=true&clientApp=proactiveChatConsole",payload={tenantName:options.tenant,five9SessionId:null};console.info("openSession",{url:url,payload:payload});var xhrOptions={url:url,verb:"POST",payload:payload};SharedProactive.Mock?setTimeout(function(){(onSuccess=onSuccess||function(){})({tokenId:"token-1",userId:"token-1",orgId:"tenant-1"})},1e3):SharedProactive.xhr(xhrOptions,onSuccess,onError)},Requests_openChatPreview=function(options,onSuccess,onError){if("string"!=typeof(options=options||{}).restAPI)throw new Error("openChatPreview() Must specify a restAPI");if("string"!=typeof options.sessionId)throw new Error("openChatPreview() Must specify a sessionId");if("string"!=typeof options.profile)throw new Error("openChatPreview() Must specify a profile");TokenId=options.sessionId,FarmId=options.farmId;var restAPI=options.restAPI+SharedProactive.APIPath,sessionId=options.sessionId,profile=options.profile,email=getValueFromFields("email",options.fields);SharedProactive.nonEmptyString(email)||(email=SharedProactive.generateAnonEmail(),options.fields&&options.fields.email&&(options.fields.email.value=email));var name=getValueFromFields("name",options.fields);SharedProactive.nonEmptyString(name)||(name="");var groupId=options.groupId;SharedProactive.nonEmptyString(groupId)||(groupId="-1");var customFields=[];customFields.push({key:"Subject",value:profile,analyze:0}),customFields.push({key:"Name",value:name,analyze:0}
1),customFields.push({key:"Email",value:email,analyze:0}),customFields.push({key:"Question",value:"",analyze:1}),customFields.push({key:"f9-browser",value:JSON.stringify({userAgent:navigator.userAgent,language:navigator.language}),analyze:0}),options.history?(console.info("preview chat history",options.history),customFields.push({key:"f9-history",value:JSON.stringify(options.history),analyze:0})):console.info("no history supplied for preview chat"),"object"===_typeof(options.customFields)&&(customFields=customFields.concat(options.customFields));var customVariables=options.customVariables;if("object"===_typeof(customVariables))for(var id in customVariables)if(customVariables.hasOwnProperty(id))for(var key in customVariables[id])customVariables[id].hasOwnProperty(key)&&customFields.push({key:id+"."+key,value:customVariables[id][key],analyze:0});var timezoneOffset,offsetHour,chatRequest={};chatRequest.campaign=profile,chatRequest.groupId=groupId,chatRequest.name=name,chatRequest.email=email,chatRequest.customFields=customFields,chatRequest.analyticsProvider=options.analyticsProvider,chatRequest.proactiveChat=!0,chatRequest.timezone=(timezoneOffset=(new Date).getTimezoneOffset(),offsetHour=String(Math.abs(timezoneOffset)/60*100).padStart(4,"0"),"GMT"+(timezoneOffset>=0?"-":"+")+offsetHour);var url=restAPI+"agents/"+sessionId+"/interactions/client_chat_preview";console.info("openChatPreview",{url:url,chatRequest:chatRequest});var xhrOptions={url:url,verb:"POST",payload:chatRequest};SharedProactive.Mock?(onSuccess=onSuccess||function(){},setTimeout(function(){onSuccess({loggedInProfileAgent:{profileId:"1631",profileName:"user1_inbound_5555550001",agentLoggedIn:!0,noServiceMessage:"We are currently unable to service your request. Please contact us during normal business hours."},profileSurvey:{profileId:"2504",templateId:3,templateQuestion:"Custom survey question",templateThankyouMessage:"Custom thank you message",enableSurvey:0}})},1e3)):SharedProactive.xhr(xhrOptions,onSuccess,onError)},Requests_acceptChatPreviewOffer=function(options,onSuccess,onError){if("string"!=typeof(options=options||{}).restAPI)throw new Error("acceptChatPreviewOffer() Must specify a restAPI");if("string"!=typeof options.sessionId)throw new Error("acceptChatPreviewOffer() Must specify a sessionId");var restAPI=options.restAPI+SharedProactive.APIPath,sessionId=options.sessionId,url=restAPI+"agents/"+sessionId+"/interactions/"+sessionId+"/client_accept_offer",name=getValueFromFields("name",options.fields),email=getValueFromFields("email",options.fields),payload={campaign:options.profile,groupId:"-1",customFields:[],name:name,email:email};console.info("acceptChatPreviewOffer",{url:url,payload:payload}),"function"==typeof gtag&>ag("event","Preview Chat Offer Accepted",{event_category:"Five9",event_label:options.profile});var xhrOptions={url:url,verb:"PUT",payload:payload};SharedProactive.Mock?setTimeout(function(){(onSuccess=onSuccess||function(){})({})},1e3):SharedProactive.xhr(xhrOptions,onSuccess,onError)},Requests_rejectChatPreviewOffer=function(options,onSuccess,onError){if("string"!=typeof(options=options||{}).restAPI)throw new Error("rejectChatPreviewOffer() Must specify a restAPI");if("string"!=typeof options.sessionId)throw new Error("rejectChatPreviewOffer() Must specify a sessionId");var restAPI=options.restAPI+SharedProactive.APIPath,sessionId=options.sessionId,url=restAPI+"agents/"+sessionId+"/interactions/"+sessionId+"/client_reject_offer",payload={};console.info("rejectChatPreviewOffer",{url:url,payload:payload}),"function"==typeof gtag&>ag("event","Preview Chat Offer Rejected",{event_category:"Five9",event_label:options.profile});var xhrOptions={url:url,verb:"PUT",payload:payload};SharedProactive.Mock?setTimeout(function(){(onSuccess=onSuccess||function(){})({})},1e3):SharedProactive.xhr(xhrOptions,onSuccess,onError)},engageChatOffer=function(options){if(TokenId=options.sessionId,FarmId=options.farmId,options.onAccept=SharedProactive.triggerCustomerEngageAccept,options.onReject=SharedProactive.triggerCustomerEngageReject,"function"==typeof gtag){var chatType=!0===options.preview?"Preview":"Proactive";gtag("event",chatType+" Chat Offered",{event_category:"Five9",event_label:options.profile})}"callback"===options.notificationType?OnOfferCallback(options.question,options.timeout):"modal"===options.notificationType?SharedProactive.showChatOfferModal(options):SharedProactive.showChatOfferNotification(options)},resume=function(){var options=SharedProactive.sessionData.options,chatOptions=SharedProactive.sessionData.chatOptions,selectedProfile=SharedProactive.sessionData.selectedProfile,terminateChat=function(interactionId){SharedProactive.sessionData.options.sessionId===interactionId&&(console.warn("interaction terminated",interactionId),SharedProactive.closeSocket(),SharedProactive.sessionData.step=SharedProactive.Steps.LoadOffers,SharedProactive.save(),SharedProactive.hideChatOffer())},onSocketReceived=function(event){var response;if(event.data)try{var message=JSON.parse(event.data);console.log("onSocketReceived",message);var payload=message.payLoad,context=message.context;context&&payload&&(payload.messageId=context.messageId,"string"==typeof payload.messageId&&payload.messageId.length&&(payload.messageId=parseInt(payload.messageId,10))),payload&&(payload.messageId===MessageTypes.PREVIEW_ENGAGE_ITEM?function(response){console.info("onSocketEngageRequest",response),1===(response=response||{}).engaged?("string"!=typeof response.question&&console.error("onSocketEngageRequest() error. API did not return question"),options.question=response.question,SharedProactive.sessionData.step=SharedProactive.Steps.Engaged,SharedProactive.save(),engageChatOffer(options)):0===response.engaged&&(this.onServerTerminated&&"function"==typeof this.onServerTerminated&&this.onServerTerminated(),terminateChat(options.sessionId),OnEngageRejectCallback())}(payload):payload.messageId===MessageTypes.INTERACTION_TERMINATE||payload.messageId===MessageTypes.MSG_CHAT_AGENT_TERMINATE?("string"!=typeof(response=(response=payload)||{}).interactionId&&console.error("onSocketInteractionTerminated() error. API did not return interactionId"),terminateChat(response.interactionId)):payload.messageId===MessageTypes.MSG_CHAT_AGENT_ACCEPT&&function(response){"string"!=typeof(response=response||{}).interaction&&console.error("onSocketAgentAccept() error. API did not return interaction"),SharedProactive.sessionData.messages[0]=response;var interaction=JSON.parse(response.interaction),options=SharedProactive.sessionData.options;options.ownerId=interaction.ownerId,options.displayName=interaction.displayName,SharedProactive.save()}(payload))}catch(err){console.error("Unable to parse socket message",err)}},onChatPreviewSuccess=function(response){console.info("onChatPreviewSuccess",response),response&&response.loggedInProfileAgent&&response.loggedInProfileAgent.agentLoggedIn?(chatOptions.preview.survey=response.profileSurvey,response.profileSurvey&&
1!1!==SharedProactive.nonEmptyString(response.profileSurvey.profileId)||console.error("profileSurvey does not contain a valid profile id"),chatOptions.preview.profileId=response.profileSurvey?response.profileSurvey.profileId:"",SharedProactive.sessionData.step=SharedProactive.Steps.WaitForEngage,SharedProactive.save(),console.info("begin listen for engage"),SharedProactive.openSocket(options,onSocketReceived)):console.warn("No agents are logged in")};SharedProactive.sessionData.step===SharedProactive.Steps.OpenSession?Requests_openSession(options,function(response){console.info("onSessionSuccess",response),!1===SharedProactive.nonEmptyString(response.tokenId)&&console.error("session results do not contain a valid tokenId"),!1===SharedProactive.nonEmptyString(response.orgId)&&console.error("session results do not contain a valid orgId"),TokenId=response.tokenId,FarmId=response.context.farmId,options.sessionId=TokenId,options.farmId=FarmId,options.restAPI="https://"+response.metadata.dataCenters[0].apiUrls[0].host+"/",chatOptions.tokenId=TokenId,chatOptions.farmId=FarmId,chatOptions.preview={tenantId:response.orgId,interactionId:TokenId,previewContactEditAllowed:selectedProfile.previewContactEditAllowed,profile:options.profile},console.info("sessionId",TokenId),SharedProactive.sessionData.step=SharedProactive.Steps.StartChatPreview,SharedProactive.sessionData.selectedProfile=selectedProfile,SharedProactive.save(),Requests_openChatPreview(options,onChatPreviewSuccess)}):SharedProactive.sessionData.step===SharedProactive.Steps.StartChatPreview?Requests_openChatPreview(options,onChatPreviewSuccess):SharedProactive.sessionData.step===SharedProactive.Steps.WaitForEngage?(console.info("begin listen for engage"),SharedProactive.openSocket(options,onSocketReceived)):SharedProactive.sessionData.step===SharedProactive.Steps.Engaged&&engageChatOffer(options)},SharedProactive={Mock:!1,APIPath:"appsvcs/rs/svc/",Steps:{LoadOffers:"LoadOffers",OpenSession:"OpenSession",StartChatPreview:"StartChatPreview",WaitForEngage:"WaitForEngage",Engaged:"Engaged"},sessionData:{step:"Unknown",offers:[],selectedProfile:null,options:{},chatOptions:{},messages:[]},initialize:function(options){if(options=options||{},this.sharedOptions=options,Five9Modules&&(ProactivePersist=Five9Modules.ProactivePersist,MessageTypes=Five9Modules.MessageTypes),"string"!=typeof options.restAPI)throw new Error("initialize() Must specify a restAPI");if("string"!=typeof options.tenant)throw new Error("initialize() Must specify a tenant");if("string"!=typeof options.rootUrl)throw new Error("initialize() Must specify a rootUrl");if(void 0===options.analyticsProvider)throw new Error("initialize() Must specify an analyticsProvider");options.restAPI=SharedProactive.addTrailingSlash(options.restAPI),options.rootUrl=SharedProactive.addTrailingSlash(options.rootUrl),"function"==typeof options.onAccept?OnEngageAcceptCallback=options.onAccept:console.error("onAccept() is required"),delete options.onAccept,"function"==typeof options.onReject?OnEngageRejectCallback=options.onReject:console.error("onReject() is required"),delete options.onReject,"callback"===options.notificationType&&"function"!=typeof options.offerCallback&&(console.error("a callback must be supplied"),options.notificationType="notification"),"function"==typeof options.offerCallback&&(OnOfferCallback=options.offerCallback,delete options.offerCallback),!options.useCustomTemplate||"undefined"==typeof f9CustomPreviewOfferTemplate&&"undefined"==typeof f9CustomProactiveOfferTemplate||(NotificationRootSelector="five9-notification-custom",NotificationActiveClass="active-new",ModalRootSelector="five9-modal-custom"),console.info("analyticsProvider",options.analyticsProvider);var data=ProactivePersist.loadData();data&&"Unknown"!==data.step&&(SharedProactive.sessionData=data,data.step===SharedProactive.Steps.LoadOffers||resume())},supportsFeatures:function(){var userAgent=navigator.userAgent;return"function"!=typeof userAgent.indexOf||-1===userAgent.indexOf("MSIE 7")&&-1===userAgent.indexOf("MSIE 8")&&-1===userAgent.indexOf("MSIE 9")&&-1===userAgent.indexOf("MSIE 10")?SharedProactive.supp
1ortsLocalStorage()?!!SharedProactive.supportsWebSockets()||(console.error("browser does not support web sockets"),!1):(console.error("browser does not support local storage"),!1):(console.error("browser does not support ie10 or below"),!1)},supportsWebSockets:function(){return window.WebSocket&&2===window.WebSocket.CLOSING},supportsLocalStorage:function(){var mod="modernizr";try{return localStorage.setItem(mod,mod),localStorage.removeItem(mod),!0}catch(e){return!1}},save:function(){ProactivePersist.saveData(SharedProactive.sessionData)},loadOffers:function(onSuccess,onError){onSuccess=onSuccess||function(){};var options=this.sharedOptions,data=SharedProactive.sessionData;if(data&&"Unknown"!==data.step)setTimeout(function(){onSuccess(data.offers,!1)},100);else{Requests_loadOffers(options,function(response){var offers=response;SharedProactive.sessionData.step=SharedProactive.Steps.LoadOffers,SharedProactive.sessionData.options=options,SharedProactive.sessionData.offers=offers;for(var i=0;i<offers.length;i++)offers[i].numberOfOfferPerSession=offers[i].proactiveChatNumberOfOffer;SharedProactive.save(),onSuccess(offers,!0)},onError)}},inProgress:function(){return!(!SharedProactive.sessionData||"Unknown"===SharedProactive.sessionData.step||SharedProactive.sessionData.step===SharedProactive.Steps.LoadOffers)},triggerOffer:function(offerOptions){console.info("triggerOffer",offerOptions);var selectedProfile=(offerOptions=offerOptions||{}).profile;if("Unknown"===SharedProactive.sessionData.step||SharedProactive.sessionData.step===SharedProactive.Steps.LoadOffers){if("object"!==_typeof(selectedProfile))throw new Error("triggerOffer() selectedProfile is required");offerOptions.onServerTerminated&&"function"==typeof offerOptions.onServerTerminated&&(this.onServerTerminated=offerOptions.onServerTerminated);var chatOptions,options=this.sharedOptions;for(var key in options.history=offerOptions.history,options.timeout=selectedProfile.proactiveChatOfferTimeout,options.question=selectedProfile.proactiveChatQuestion,options.profiles=selectedProfile.name,options.groupId=selectedProfile.groupId,options.tenantId=selectedProfile.tenantId,options.profile=selectedProfile.name,options.fields=selectedProfile.fields,void 0===options.timeout&&console.error("triggerOffer() API timeout undefined"),void 0===options.question&&console.error("triggerOffer() API question undefined"),void 0===options.profiles&&console.error("triggerOffer() API profiles undefined"),offerOptions)void 0===options[key]&&(options[key]=offerOptions[key]);SharedProactive.sessionData.options=options,(chatOptions=SharedProactive.shallowClone(options)).analytics=[options.analyticsProvider,"true"].join(","),delete chatOptions.restAPI,delete chatOptions.onAccept,delete chatOptions.onReject,delete chatOptions.question,delete chatOptions.timeout,delete chatOptions.analyticsProvider,SharedProactive.sessionData.chatOptions=chatOptions,!selectedProfile.enablePreviewChat&&chatOptions.preview&&(delete SharedProactive.sessionData.chatOptions.preview,SharedProactive.sessionData.chatOptions.profile=selectedProfile,options.preview=!1);var postStatusTrigger=function(){selectedProfile.enablePreviewChat?(options.preview=!0,options.profile=selectedProfile.name,SharedProactive.sessionData.selectedProfile=selectedProfile,SharedProactive.sessionData.step=SharedProactive.Steps.OpenSession,SharedProactive.save(),resume()):(SharedProactive.save(),engageChatOffer(options))};if(1===options.analyticsProvider)postStatusTrigger();else{if(console.info("numberOfOfferPerSession",selectedProfile.numberOfOfferPerSession),selectedProfile.numberOfOfferPerSession<=0)return void console.warn("Maximum offers per session reached");selectedProfile.numberOfOfferPerSession--,SharedProactive.save(),Requests_status(options,function(response){if(console.info("onStatusSuccess",response),0===response.resultCode||-6===response.resultCode){if(!1===response.businessHours.openForBusiness)return console.warn("After business hours");var estimatedWaitMinutes=Math.round(response.ewt/60);console.log("Estimated wait time is : [%d] minutes",estimatedWaitMinutes),estimatedWaitMinutes<=selectedProfile.proactiveEstimatedWaitTime?postStatusTrigger():console.warn("Estimated wait time too long")}else console.warn("No agents are logged in")})}}else console.warn("Proactive chat offer in progress. aborting new offer")},abandonPreview:function(){SharedProactive.inProgress()&&(console.info("SharedProactive abandonPreview()"),SharedProactive.closeSocket(),SharedProactive.sessionData.step=SharedProactive.Steps.LoadOffers,SharedProactive.save(),Requests_rejectChatPreviewOffer(SharedProactive.sessionData.options))},triggerCustomerEngageAccept:function(){console.info("customer accepted chat request"),SharedProactive.closeSocket(),SharedProactive.sessionData.step=SharedProactive.Steps.LoadOffers,SharedProactive.save();var options=SharedProactive.sessionData.options,chatOptions=SharedProactive.sessionData.chatOptions;if(chatOptions.preview){if(chatOptions.preview.timestamp=Date.now(),chatOptions.preview.ownerId=options.ownerId,chatOptions.preview.displayName=options.displayName,chatOptions.preview.messages=SharedProactive.sessionData.messages,options.question&&chatOptions.preview.messages.length){var welcomeMessage=chatOptions.preview.messages[0],parsedInteraction=JSON.parse(welcomeMessage.interaction);parsedInteraction.content=options.question,welcomeMessage.interaction=JSON.stringify(parsedInteraction)}if(!SharedProactive.nonEmptyString(options.ownerId))throw new Error("triggerCustomerEngageAccept() Must specify an ownerId");if("string"!=typeof options.displayName)throw new Error("triggerCustomerEngageAccept() Must specify an displayName");Requests_acceptChatPreviewOffer(options)}OnEngageAcceptCallback(chatOptions)},triggerCustomerEngageReject:function(){console.info("customer rejected chat request"),SharedProactive.closeSocket(),SharedProactive.sessionData.step=SharedProactive.Steps.LoadOffers,SharedProactive.save();var options=SharedProactive.sessionData.options;options.preview&&Requests_rejectChatPreviewOffer(options),OnEngageRejectCallback()},hideChatOffer:function(){var notificationFrame;console.log("hideChatOffer"),clearTimeout(SharedProactive.timeoutId),(notificationFrame=document.getElementById(NotificationRootSelector))&¬ificationFrame.classList.remove(NotificationActiveClass),(notificationFrame=document.getElementById(ModalRootSelector))&¬ificationFrame.classList.remove(NotificationActiveClass)},showChatOffer:function(options,rootSelector,template){if(void 0===(options=options||{}).timeout)throw new Error("showChatOffer() Must specify a timeout");var notificationFrame,onAccept=options.onAccept||function(){},onReject=options.onReject||function(){};if((notificationFrame=document.getElementById(rootSelector))&¬ificationFrame.parentElement&&(console.log("remov
1ing notificationFrame"),notificationFrame.parentElement.removeChild(notificationFrame),notificationFrame=null,void 0!==Five9SocialWidget&&Five9SocialWidget.removeEmbeddedFrame(),document.body.removeChild(document.getElementById("five9-notification-container"))),!notificationFrame){(notificationFrame=document.createElement("div")).id="five9-notification-container",notificationFrame.innerHTML=template,document.body.appendChild(notificationFrame);var acceptButton=notificationFrame.querySelector("#five9_offerAccepted");acceptButton&&acceptButton.addEventListener("click",function(e){SharedProactive.hideChatOffer(),!0!==options.preview&&"function"==typeof gtag&>ag("event","Proactive Chat Accepted",{event_category:"Five9",event_label:options.profile}),onAccept()});var refuseMethod=function(e){SharedProactive.hideChatOffer(),!0!==options.preview&&"function"==typeof gtag&>ag("event","Proactive Chat Rejected",{event_category:"Five9",event_label:options.profile}),onReject()},refuseButton=notificationFrame.querySelector("#five9_offerExit");refuseButton&&refuseButton.addEventListener("click",refuseMethod),(refuseButton=notificationFrame.querySelector("#five9_offerRefused"))&&refuseButton.addEventListener("click",refuseMethod)}setTimeout(function(){(notificationFrame=document.getElementById(rootSelector)).classList.add(NotificationActiveClass)},100),options.timeout&&(SharedProactive.timeoutId=setTimeout(function(){SharedProactive.hideChatOffer(),onReject()},1e3*options.timeout))},showChatOfferNotification:function(options){if("string"!=typeof(options=options||{}).question)throw new Error("showChatOfferNotification() Must specify a question");var headerText,defaultAcceptText,messageText="",proactiveClass="five9-proactive five9-notification",displayName="";if(options.preview){if(headerText=options.header||"An agent is ready to chat with you",messageText=options.question,proactiveClass+=" five9-inverse",defaultAcceptText="Respond",options.displayName){var now=formatTime(new Date);displayName=options.displayName+' <span class="display-time">'+now+"</span>"}}else headerText=options.question,messageText="",defaultAcceptText="Start Live Chat";var template,acceptText=options.acceptText||defaultAcceptText,closeText=options.closeText||"I'm OK for now, thanks.";options.useCustomTemplate&&options.preview&&"undefined"!=typeof f9CustomPreviewOfferTemplate?template=f9CustomPreviewOfferTemplate:options.useCustomTemplate&&!options.preview&&"undefined"!=typeof f9CustomProactiveOfferTemplate?template=f9CustomProactiveOfferTemplate:(template='<div id="five9-notification" class="'+proactiveClass+'">',template+='<span class="five9-icon"></span>',template+='<span id="five9_offerExit" class="five9-exit"></span>',template+='<span class="five9-text">'+headerText+"</span>",template+='<div class="five9-agent-text">'+displayName+"</div>",template+='<div class="five9-message-text">'+messageText+"</div>",template+='<div id="five9_offerAccepted" class="five9-start-button">'+acceptText+"</div>",template+='<div id="five9_offerRefused" class="five9-close-button">'+closeText+"</div>",template+="</div>"),this.showChatOffer(options,NotificationRootSelector,template)},showChatOfferModal:function(options){if("string"!=typeof(options=options||{}).question)throw new Error("showChatOfferModal() Must specify a question");var headerText,messageText="",proactiveClass="five9-proactive five9-modal",displayName="";if(options.preview){if(headerText=options.header||"An agent is ready to chat with you",messageText=options.question,proactiveClass+=" five9-inverse","Respond",options.displayName){var now=formatTime(new Date);displayName=options.displayName+' <span class="display-time">'+now+"</span>"}}else headerText=options.question,messageText="","Start Live Chat";var template,acceptText=options.acceptText||"Start Live Chat",closeText=options.closeText||"I'm OK for now, thanks.";options.useCustomTemplate&&options.preview?template='<div id="five9-modal-custom" class=""><div class="five9-overlay-custom">'+f9CustomPreviewOfferTemplate+"</div></div>":options.useCustomTemplate&&!options.preview?template='<div id="five9-modal-custom" class=""><div class="five9-overlay-custom">
1'+f9CustomProactiveOfferTemplate+"</div></div>":(template='<div id="five9-modal" class="">',template+='<div class="five9-overlay">',template+='<div class="'+proactiveClass+'">',template+='<span class="five9-icon"></span>',template+='<span id="five9_offerExit" class="five9-exit"></span>',template+='<span class="five9-text">'+headerText+"</span>",template+='<div class="five9-agent-text">'+displayName+"</div>",template+='<div class="five9-message-text">'+messageText+"</div>",template+='<div id="five9_offerAccepted" class="five9-start-button">'+acceptText+"</div>",template+='<div id="five9_offerRefused" class="five9-close-button">'+closeText+"</div>",template+="</div>",template+="</div>",template+="</div>"),this.showChatOffer(options,ModalRootSelector,template)},xhr:function(options,onSuccess,onError){var url=options.url,verb=options.verb||"GET",payload=options.payload||null;onSuccess=onSuccess||function(){},onError=onError||function(){};try{url=encodeURI(url);var xhr=new XMLHttpRequest;if(null==xhr)return;var onXHRError=function(err){var textStatus="error";try{textStatus=JSON.parse(xhr.responseText)}catch(err){}onError(xhr,textStatus,err)};console.info("xhr("+url+")"),xhr.open(verb,url,!0),"GET"!==verb&&(xhr.withCredentials=!0),xhr.setRequestHeader("Content-Type","application/json"),!1!==TokenId&&xhr.setRequestHeader("Authorization","Bearer-"+TokenId),!1!==FarmId&&xhr.setRequestHeader("farmId",FarmId),xhr.onreadystatechange=function(){if(4===xhr.readyState)if(200===xhr.status||204===xhr.status)try{var json=JSON.parse(xhr.responseText);onSuccess(json)}catch(err){onXHRError(err)}else onXHRError()},xhr.onerror=function(){onXHRError()},null===payload?xhr.send():xhr.send(JSON.stringify(payload))}catch(err){onError(err)}},nonEmptyString:function(s){return"string"==typeof s&&""!==s},generateAnonEmail:function(){return this.generateGuid()+"@anonymous.com"},generateGuid:function(){var d=Date.now();return"xxxxxxxx-xxxx-4xxx-yxxx-xxxxxxxxxxxx".replace(/[xy]/g,function(c){var r=(d+16*Math.random())%16|0;return d=Math.floor(d/16),("x"===c?r:7&r|8).toString(16)})},addTrailingSlash:function(s){return"/"===s.substr(-1)?s:s+"/"},shallowClone:function(o){var dest={};for(var key in o)dest[key]=o[key];return dest},objectToQuery:function(o){var a=[];for(var key in o)o.hasOwnProperty(key)&&a.push(key+"="+encodeURIComponent(o[key]));for(var s="",i=0;i<a.length;i++)s+=a[i],i!==a.length-1&&(s+="&");return s},formatString:function(s){var args=arguments;return s.replace(/\{(\d+)\}/g,function(match,number){if(number=parseInt(number,10)+1,void 0!==args[number]){var arg=args[number];return"object"===_typeof(arg)&&(arg=JSON.stringify(arg)),arg}})},openSocket:function(options,onMessage){console.log("openSocket()",options);var restAPI=options.restAPI,socketLocation=restAPI.substring(0,restAPI.length-1);socketLocation=(socketLocation=socketLocation.replace("http://","")).replace("https://","");var protocol="ws";-1!==restAPI.indexOf("https")&&(protocol="wss");var url=protocol+"://"+socketLocation+"/appsvcs/ws";url+="?Authorization=Bearer-"+options.sessionId,url+="&farmId="+options.farmId,console.info("socket url",url),SharedProactive.Mock?(setTimeout(function(){var data=JSON.stringify({payLoad:{interaction:'{"timestamp":1464976104,"content":"Hello","id":"5b6f6298-29b3-11e6-880d-005056a4db18","ownerId":"138","contentType":1,"displayName":"User One","messageId":"0cf0715b-c7e2-4f9b-aef8-587c9033de71","fromType":1}',interactionId:"5b6f6298-29b3-11e6-880d-005056a4db18",messageId:MessageTypes.MSG_CHAT_AGENT_ACCEPT,status:1,userId:"405361"}});onMessage({data:data})},1e3),setTimeout(function(){onMessage({data:JSON.stringify({payLoad:{question:"FROM AGENT ENGAGE",engaged:1},context:{messageId:MessageTypes.PREVIEW_ENGAGE_ITEM}})})},2e3)):(this.socket=new WebSocket(url),this.socket.onmessage=onMessage)},closeSocket:function(){console.log("closeSocket()"),this.socket&&(this.socket.close(),delete this.socket)}};Five9Modules&&(Five9Modules.SharedProactive=SharedProactive)}(),Persist={Version:1,loadData:function(key){try{var data=localStorage.getItem(key);if(data){try{data=JSON.parse(data)}catch(err){}if(data.version===Persist.Version&&("f9-chat-console"===key&&"Connecting"===data.step||Date.now()<=data.date+17e4))return console.info("Persist:loadData()",key,data),delete data.token,delete data.version,delete data.date,data}}catch(err){}},saveData:function(key,data){try{data.date=Date.now(),data.version=Persist.Version,localStorage.setItem(key,JSON.stringify(data)),console.info("Persist:saveData()",key,data)}catch(err){}},removeData:function(key,data){try{localStorage.removeItem(key),console.info("Persist:removeData()",ProactivePersist.Key,data)}catch(err){}},listenData:function(key,cb){window.addEventListener("storage",function(e){e.key===key&&cb(JSON.parse(e.newValue||"{}"),JSON.parse(e.oldValue||"{}"))},!1)}},Five9Modules&&(Five9Modules.Persist=Persist);var Five9=Five9||{};Five9.Api=Five9.Api||{},Five9.Api.EstimatedWaitTime={fetch:function(options,callback){if(Five9.Api.EstimatedWaitTime.validateOptions(options)){var url=options.rootUrl+"appsvcs/rs/svc/orgs/estimatedwaittime/1000?tenantName="+encodeURIComponent(options.tenant)+"&campaignName="+options.profile,request=new XMLHttpRequest;request.addEventListener("load",function(){var response;if("string"==typeof request.response)try{response=JSON.parse(request.response)}catch(ex){callback("Five9.Api.EstimatedWaitTime#fetch response is not val
1id JSON")}else response=request.response;response.profile=options.profile,callback(!1,response)}),request.addEventListener("error",function(){callback("Five9.Api.EstimatedWaitTime#fetch received an error status "+request.status+" - "+request.responseText)}),request.addEventListener("abort",function(){callback("Five9.Api.EstimatedWaitTime#fetch aborted")}),request.addEventListener("timeout",function(){callback("Five9.Api.EstimatedWaitTime#fetch timeout to url: "+url)}),request.open("GET",url),request.setRequestHeader("Content-type","application/json"),request.responseType="json",request.send()}else callback("Five9.Api.EstimatedWaitTime#fetch options are invalid")},validateOptions:function(options){var hasTenant=!(!options.tenant||!options.tenant.length),hasProfile=!(!options.profile||!options.profile.length),hasRootUrl=!(!options.rootUrl||!options.rootUrl.length),isValid=hasTenant&&hasProfile&&hasRootUrl;return isValid||console.error("Five9.Api.EstimatedWaitTime#validateOptions invalid options:","All options:",options,"hasTenant?",hasTenant,"hasProfile?",hasProfile,"hasRootUrl?",hasRootUrl),isValid},fetchAll:function(options,callback){var error=!1,iterations=0,responses=[],iterateApi=function(profile){Five9.Api.EstimatedWaitTime.fetch({tenant:options.tenant,profile:profile,rootUrl:options.rootUrl},function(err,response){err?responses.push({profile:profile,error:err}):(response.profile=profile,responses.push(response)),++iterations===options.profiles.length&&callback(error,responses)})},isArray=Array.isArray(options.profiles),hasLength=!!options.profiles.length;if(!isArray||!hasLength)return callback(error="Five9.Api.EstimatedWaitTime#fetchAll expects options.profiles to be an array with length");options.profiles.forEach(function(profile){iterateApi(profile)})},areAnyProfilesOpenForBusiness:function(options,callback){if(console.log("WIP: areAnyProfs options",options),!Array.isArray(options.profiles)||!options.profiles.length)return callback("Five9.Api.EstimatedWaitTime#areAnyProfilesOpenForBusiness Invalid profiles");var url=[options.rootUrl,"appsvcs/rs/svc/orgs/available_campaigns?tenantName=",encodeURIComponent(options.tenant),"&campaignNames=",options.profiles.join(",")].join(""),request=new XMLHttpRequest;request.addEventListener("load",function(){var response;if("string"==typeof request.response)try{response=JSON.parse(request.response)}catch(ex){callback("Five9.Api.EstimatedWaitTime#areAnyProfilesOpenForBusiness response is not valid JSON")}else response=request.response;if(Array.isArray(response.campaigns)){var open=response.campaigns.filter(function(c){return c.openForBusiness}).map(function(c){return c.name}),route=response.campaigns.filter(function(c){return c.enableRoutingAfterBusinessHours}).map(function(c){return c.name});open.length?callback(!1,open):callback(!1,route)}else Array.isArray(response.availableCampaigns)?callback(!1,response.availableCampaigns):callback("Five9.Api.EstimatedWaitTime#areAnyProfilesOpenForBusiness response was not an array")}),request.addEventListener("error",function(){callback("Five9.Api.EstimatedWaitTime#areAnyProfilesOpenForBusiness received an error status "+request.status+" - "+request.responseText)}),request.addEventListener("abort",function(){callback("Five9.Api.EstimatedWaitTime#areAnyProfilesOpenForBusiness aborted")}),request.addEventListener("timeout",function(){callback("Five9.Api.EstimatedWaitTime#areAnyProfilesOpenForBusiness timeout to url: "+url)}),request.open("GET",url),request.setRequestHeader("Content-type","application/json"),request.responseType="json",request.send()}},Five9Modules&&(Five9Modules.MessageTypes={MSG_TO_IGNORE_1:1111,MSG_TO_IGNORE_2:1101,MSG_TO_IGNORE_3:1102,MSG_BROWSER_NOT_SUPPORTED:-100,MSG_CONNECTION_NOT_AVAILABLE:-101,RESULT_SUCCESS:1,RESULT_ERROR:-1,TRANSFER_TO_GROUP:1751,TRANSFERT_TO_AGENT
1:1752,AGENT_TRANSFER_AGENT:1753,INTERACTION_TERMINATED:19507,MSG_CHAT_CLIENT_REQUEST:17001,MSG_CHAT_CLIENT_MESSAGE:17002,MSG_CHAT_CLIENT_TERMINATE:17003,MSG_CHAT_CLIENT_MESSAGE_RECEIVED:17004,MSG_CHAT_CLIENT_TYPING:17005,MSG_NO_SERVICE:17008,PREVIEW_OFFER_ITEM:19600,PREVIEW_ASSIGN_ITEM:19601,PREVIEW_REJECT_ITEM:19602,PREVIEW_ENGAGE_ITEM:19603,PREVIEW_ENGAGE_ACCEPT_ITEM:19604,PREVIEW_ENGAGE_REJECT_ITEM:19605,CUSTOMER_CONTACT_UPDATE:19608,PREVIEW_OFFER_CHERRY_ITEM:19700,PREVIEW_LOCK_CHERRY_ITEM:19701,MSG_CHAT_AGENT_ACCEPT:18e3,MSG_CHAT_AGENT_MESSAGE:18001,MSG_CHAT_AGENT_TERMINATE:18002,MSG_CHAT_AGENT_MESSAGE_TO_AGENT:18004,MSG_CHAT_AGENT_TYPING:18005,MSG_CHAT_AGENT_MESSAGE_RECEIVED:18007,MSG_CHAT_AGENT_ADD_AGENT_TO_CHAT:18008,MSG_CHAT_AGENT_REMOVE_AGENT_FROM_CHAT:18009,MSG_CHAT_SIGHTCALL_ESCALATION:18012,MSG_CHAT_SIGHTCALL_VIDEO_ACTIVATED:18013,MSG_CHAT_SIGHTCALL_VIDEO_TERMINATED:18014,MSG_CHAT_SIGHTCALL_CANCELED:18015,MSG_CHAT_AGENT_CONFERENCE_AGENT:18020,MSG_CHAT_AGENT_COMFORT_MESSAGE:18021,MSG_CHAT_AUTO_CLOSE:18022,MSG_TEXT:1,MSG_HTML:2,MSG_VOICE:3,MSG_VIDEO:4,MSG_FILE:5,STATE_PENDING:1,STATE_DELIVERED:2,STATE_TYPING:3,STATE_DELETING:4,FROM_AGENT:1,FROM_CLIENT:2,FROM_SERVER:3,FROM_TYPING:4,CHAT_STATE_ACTIVE:1,CHAT_STATE_TEMINATED:2,IN:1,OUT:2,getDescription:function(messageId){switch(messageId){case this.MSG_CHAT_CLIENT_REQUEST:return"ChatClientRequest";case this.MSG_CHAT_CLIENT_MESSAGE:return"ChatClientMessage";case this.MSG_CHAT_CLIENT_TERMINATE:return"ChatClientTerminate";case this.MSG_CHAT_CLIENT_MESSAGE_RECEIVED:return"ChatClientMessageReceived";case this.MSG_CHAT_CLIENT_TYPING:return"ChatClientTyping";case this.PREVIEW_OFFER_ITEM:return"PREVIEW_OFFER_ITEM";case this.PREVIEW_ASSIGN_ITEM:return"PREVIEW_ASSIGN_ITEM";case this.PREVIEW_REJECT_ITEM:return"PREVIEW_REJECT_ITEM";case this.PREVIEW_ENGAGE_ITEM:return"PREVIEW_ENGAGE_ITEM";case this.PREVIEW_ENGAGE_ACCEPT_ITEM:return"PREVIEW_ENGAGE_ACCEPT_ITEM";case this.PREVIEW_ENGAGE_REJECT_ITEM:return"PREVIEW_ENGAGE_REJECT_ITEM";case this.MSG_CHAT_AGENT_ACCEPT:return"ChatAgentAccept";case this.MSG_CHAT_AGENT_MESSAGE:return"ChatAgentMessage";case this.MSG_CHAT_AGENT_TERMINATE:return"ChatAgentTerminate";case this.MSG_CHAT_AGENT_MESSAGE_TO_AGENT:return"ChatAgentToAgent";case this.MSG_CHAT_AGENT_TYPING:return"ChatAgentTyping";case this.MSG_CHAT_AGENT_MESSAGE_RECEIVED:return"ChatAgentMessageReceived";case this.MSG_CHAT_AGENT_ADD_AGENT_TO_CHAT:return"AddAgentToConference";case this.MSG_CHAT_AGENT_REMOVE_AGENT_FROM_CHAT:return"RemoveAgentFromConference";case this.MSG_CHAT_AGENT_COMFORT_MESSAGE:return"ChatAgentComfortMessage";case this.MSG_CHAT_AUTO_CLOSE:return"ChatAutoCloseWarning";default:return"Unknown message id ["+messageId+"]"}}}),ChatModel={Key:"f9-chat-console",id:!1,Steps:{Unknown:"Unknown",Information:"Information",Connecting:"Connecting",Conversation:"Conversation",Finished:"Finished"},PreviewSteps:{Unknown:"Unknown",EditContact:"EditContact",Complete:"Complete"},SystemFields:["profiles","name","email","question"],data:{compositeKey:{domainKey:"",namespace:""},step:"Unknown",previewStep:"Unknown",session:{},information:{profile:"",name:"",email:"",subject:"",content:"",customFields:{},playSoundOnMessage:null,highContrastEnabled:null,fontSize:null},conversation:{transferring:!1,addEWTMessage:!1,connectingMessage:"",message:"",messages:[],messageSequence:1}},SaveDisabled:!1,setDomainKey:function(domainKey){ChatModel.data.compositeKey.domainKey=domainKey},isDomainKey:function(){return!!ChatModel.data.compositeKey.domainKey&&!!ChatModel.data.compositeKey.domainKey.length},setNamespace:function(ns){ChatModel.data.compositeKey.namespace=ns},compositeKey:function(){var domainKeyPart=btoa(ChatModel.data.compositeKey.domainKey),namespacePart=btoa(ChatModel.data.compositeKey.namespace),compositeKey=ChatModel.Key+"-"+domainKeyPart+namespacePart;return compositeKey},getStep:function(){return ChatModel.data.step},setStep:function(val){ChatModel.data.step=val},isTransferring:function(){return ChatModel.data.conversation.transferring},setTransferring:function(val){ChatModel.data.conversation.transferring=val},addEWTMessage:function(){return ChatModel.data.conversation.addEWTMessage},setAddEWTMessage:function(val){ChatModel.data.conversation.addEWTMessage=val},hasConnectingMessage:function(){return""!==ChatModel.data.conversation.connectingMessage},getConnectingMessage:function(){return ChatModel.data.conversation.connectingMessage},setConnectingMessage:function(val){ChatModel.data.conversation.connectingMessage=val},getMessages:function(){return ChatModel.data.conversation.messages},addMessage:function(message){ChatModel.data.conversation.messages.push(message)},updateMessage:function(id,text){ChatModel.data.conversation.messages.filter(function(m){return m.messageId===id}
1).forEach(function(m){m.messageContent=text})},getMessageSequence:function(){return ChatModel.data.conversation.messageSequence},incrementMessageSequence:function(){ChatModel.data.conversation.messageSequence++},getPreviewStep:function(){return ChatModel.data.previewStep},setPreviewStep:function(val){ChatModel.data.previewStep=val},getPlaySound:function(){return ChatModel.data.information.playSoundOnMessage},setPlaySound:function(playSound){ChatModel.data.information.playSoundOnMessage=playSound},getHighContrastEnabled:function(){return ChatModel.data.information.highContrastEnabled},setHighContrastEnabled:function(enabled){ChatModel.data.information.highContrastEnabled=enabled},getFontSize:function(){return ChatModel.data.information.fontSize},setFontSize:function(size){ChatModel.data.information.fontSize=size},addListeners:function(){$("#information-page #question").change(ChatModel.saveData),$(document.body).on("change","#information-page .form-control input",ChatModel.saveData),$("#conversation-page #input-message").change(ChatModel.saveData)},modelToView:function(){ChatModel.data.step!==ChatModel.Steps.Information&&gSession.setSession(ChatModel.data.session),$("#information-page #name").val(ChatModel.data.information.name),$("#information-page #email").val(ChatModel.data.information.email),$("#information-page #question").val(ChatModel.data.information.question),$("#conversation-page #input-message").val(ChatModel.data.conversation.message);var customFields=ChatModel.data.information.customFields;if("object"===_typeof(customFields))for(var key in customFields)if(customFields.hasOwnProperty(key)){var val=customFields[key].val;$('input[id="'+key+'"]').val(val)}},viewToModel:function(){ChatModel.data.session=gSession.getSession(),ChatModel.data.information.profile=$("#profiles").val(),ChatModel.data.information.name=$("#information-page #name").val(),ChatModel.data.information.email=$("#information-page #email").val(),ChatModel.data.information.question=$("#information-page #question").val(),ChatModel.data.conversation.message=$("#conversation-page #input-message").val(),$(".form-control").each(function(){var key=this.id.split("-")[0];if(-1===$.inArray(key,ChatModel.SystemFields)){var $input=$('input[id="'+key+'"]'),val=$input.val();$input.length&&ChatModel.data.information.customFields&&(ChatModel.data.information.customFields[key]={val:val})}})},loadData:function(){if(!ChatModel.isDomainKey())return!1;var data=Persist.loadData(ChatModel.compositeKey());if(data&&data.step!==ChatModel.Steps.Finished){console.info("Persist: fill views from saved data"),ChatModel.data=data;var messagesData=data.conversation.messages;data.conversation.messages=[];for(var messages=data.conversation.messages,i=0;i<messagesData.length;i++){var message=messagesData[i],chatMessage=new ChatMessage(message.id,message.messageId,message.messageType,message.messageDirection,message.messageContent,message.originatorType,message.originatorEmail,message.originatorName,message.destinators,message.contentType,message.confirmation,message.referenceId,message.date,message.removeUserNames);messages.push(chatMessage)}return"undefined"!=typeof gSession&&ChatModel.modelToView(),!0}return!1},disableSave:function(){ChatModel.SaveDisabled=!0},saveData:function(){if(ChatModel.SaveDisabled||!ChatModel.isDomainKey())return!1;ChatModel.viewToModel(),Persist.saveData(ChatModel.compositeKey(),ChatModel.data),App.sendMessageToParent({action:"set-localstorage",value:ChatModel.data,key:ChatModel.compositeKey()})},done:function(){ChatModel.setStep(ChatModel.Steps.Finished),ChatModel.saveData()},allowMinimize:function(data){return!0},reset:function(){ChatModel.setStep(ChatModel.Steps.Unknown),ChatModel.saveData()}},Five9Modules&&(Five9Modules.ChatModel=ChatModel),EmailModel={Key:"f9-email-console",Steps:{Unknown:"Unknown",Information:"Information",Finished:"Finished"},SystemFields:["profiles","name","email","subject"],data:{step:"Unknown",information:{profile:"",name:"",email:"",subject:"",content:"",customFields:{}},hiddenFields:[],namespace:""},getPersistKey:function(){return EmailModel.data.namespace.length?EmailModel.Key+"-"+encodeURIComponent(EmailModel.data.namespace):EmailModel.Key},setNamespace:function(ns){EmailModel.data.namespace=ns},getStep:function(){return EmailModel.data.step},setStep:function(val){EmailModel.data.step=val},setHiddenFields:function(fields){EmailModel.data.hiddenFields=fields},addListeners:function(){$("#information-page #name").change(EmailModel.saveData),$("#information-page #email").change(EmailModel.saveData),$("#information-page #subject").change(EmailModel.saveData),$("#information-page #content").change(EmailModel.saveData)},modelToView:function(){gEmailEventHandler.setProfileName(EmailModel.data.information.profile),$("#information-page #name").val(EmailModel.data.information.name),$("#information-page #email").val(EmailModel.data.information.email),$("#information-page #subject").val(EmailModel.data.information.subject),$("#information-page #content").val(EmailModel.data.information.content),EmailModel.data.hiddenFields.length&&EmailModel.data.hiddenFields.forEach(function(field){$("#"+field+"-form-control").hide()});var customFieldKeys=Object.getOwnPropertyNames(EmailModel.data.information.customFields);customFieldKeys.length&&customFieldKeys.forEach(function(key){$('input[id="'+key+'"]').val(EmailModel.data.information.customFields[key])})},viewToModel:function(){EmailModel.data.information.profile=$("#profiles").val(),EmailModel.data.information.name=$("#information-page #name").val(),EmailModel.data.information.email=$("#information-page #email").val(),EmailModel.data.information.subject=$("#information-page #subject").val(),EmailModel.data.information.content=$("#information-page #content").val(),$(".custom-fields .form-control input").each(function(ind,el){var key=$(el).attr("id"),val=$(el).val();EmailModel.data.information.customFields[key]=val})}
1,loadData:function(){var data=Persist.loadData(EmailModel.getPersistKey());return!(!data||data.step===EmailModel.Steps.Finished||(console.info("Persist: fill views from saved data"),EmailModel.data=data,EmailModel.modelToView(),0))},saveData:function(){EmailModel.viewToModel(),Persist.saveData(EmailModel.getPersistKey(),EmailModel.data)},done:function(){EmailModel.setStep(EmailModel.Steps.Finished),EmailModel.saveData()},allowMinimize:function(data){return!0}},Five9Modules&&(Five9Modules.EmailModel=EmailModel)
Line numbers count LF bytes from the start of the resource, as the search results do. Vendor segments are library code the classifier recognised; they are stored but not indexed. Bytes are shown as Latin1 characters, one per byte.