1<!DOCTYPE html> 2<html lang="en" dir="ltr" prefix="content: http://purl.org/rss/1.0/modules/content/ dc: http://purl.org/dc/terms/ foaf: http://xmlns.com/foaf/0.1/ og: http://ogp.me/ns# rdfs: http://www.w3.org/2000/01/rdf-schema# schema: http://schema.org/ sioc: http://rdfs.org/sioc/ns# sioct: http://rdfs.org/sioc/types# skos: http://www.w3.org/2004/02/skos/core# xsd: http://www.w3.org/2001/XMLSchema# "> 3 <head> 4 <!--[if IE 9]>
4<script src="/themes/coe_edmontonca/js/vendor/matchMedia.js"></script>
4
4<script src="/themes/coe_edmontonca/js/vendor/matchMedia.addListener.js"></script>
4 <![endif]--> 5 <meta http-equiv="x-ua-compatible" content="ie=edge"> 6 <meta name="last-modified" content="2026-09-17" /> 7 <meta name="department-branch" content="Corporate Services - Communications and Business Intelligence"> 8 <meta charset="utf-8" />
vendor: 64 bytes, lines 8-9
8 9<script async src="https://www.googletagmanager.com/gtag/js?id=
9G-DGDE39N1Z6
vendor: 12 bytes, line 9
9"></script>
10<script nonce="f11FxqunQmyrgm39IEKX0g">window.dataLayer = window.dataLayer || [];function gtag(){dataLayer.push(arguments)};gtag("js", new Date());gtag("set", "developer_id.dMDhkMT", true);gtag("config", "G-DGDE39N1Z6", {"groups":"default","page_placeholder":"PLACEHOLDER_page_location"});</script>
10 11<meta name="description" content="311 is Edmontonâs non-emergency contact for City government information and services and provides visitors with a central point of contact for their city needs." /> 12<link rel="canonical" href="https://www.edmonton.ca/programs_services/311-city-services" /> 13<meta name="google" content="yxP6iEPfP8Ymjpx_QKlDSRAxNWTCb46YYSFt6NqfRU0" /> 14<meta property="og:type" content="website" /> 15<meta property="og:url" content="https://www.edmonton.ca/programs_services/311-city-services" /> 16<meta property="og:title" content="311 Service Requests | City of Edmonton" /> 17<meta property="og:description" content="311 is Edmontonâs non-emergency contact for City government information and services and provides visitors with a central point of contact for their city needs." /> 18<meta property="og:image" content="https://www.edmonton.ca/sites/default/files/public-files/edmonton-logo.png" /> 19<meta name="facebook-domain-verification" content="t5h40501ars799o5ftygrq3jtwlwr5" /> 20<meta name="Generator" content="Drupal 10 (https://www.drupal.org)" /> 21<meta name="MobileOptimized" content="width" /> 22<meta name="HandheldFriendly" content="true" /> 23<meta name="viewport" content="width=device-width, initial-scale=1.0" /> 24<link rel="icon" href="/themes/coe_edmontonca/favicon.ico" type="image/vnd.microsoft.icon" /> 25 26 <title>311 Service Requests | City of Edmonton</title> 27 <link rel="stylesheet" media="all" href="/sites/default/files/css/css__YwZ8Uc2hIv1zYKY_njH1nIMtbX6KcVyG9IAQ7tuXjs.css?delta=0&language=en&theme=coe_edmontonca&include=eJx9zUuKAzEMBNALNa0shrmOkG2RmNiWkOT8Tp-mCQQyZDa1eCVR-cylhhgau8rwemEMSo3hE7BU10b3JQtjnh7SgW9htFLpdezMpcsIGZng2CRR29XVcHuUGQ5xlSzfGH8O-Hv4t8QQxSSxrX-7S1bz2bfWGIZYp1YfvCgZHY305FBsKrX1LescOlOrfuKy-N2DOyRyXi6Vrw57rl3KbC_CQkHINxUL-CNPvrmGmQ" /> 28<link rel="stylesheet" media="all" href="/sites/default/files/css/css_oOLFOh9AQKBvV0tSwGMfSP72RBP_PW9c6RvIOv7TXOc.css?delta=1&language=en&theme=coe_edmontonca&include=eJx9zUuKAzEMBNALNa0shrmOkG2RmNiWkOT8Tp-mCQQyZDa1eCVR-cylhhgau8rwemEMSo3hE7BU10b3JQtjnh7SgW9htFLpdezMpcsIGZng2CRR29XVcHuUGQ5xlSzfGH8O-Hv4t8QQxSSxrX-7S1bz2bfWGIZYp1YfvCgZHY305FBsKrX1LescOlOrfuKy-N2DOyRyXi6Vrw57rl3KbC_CQkHINxUL-CNPvrmGmQ" /> 29<link rel="stylesheet" media="all" href="https://cdnjs.cloudflare.com/ajax/libs/fancybox/2.1.5/jquery.fancybox.min.css" /> 30<link rel="stylesheet" media="print" href="/sites/default/files/css/css_gungoKsyNDoWXMDbREdNzxvst27E9KoHg4I3x2b_nQ4.css?delta=3&language=en&theme=coe_edmontonca&include=eJx9zUuKAzEMBNALNa0shrmOkG2RmNiWkOT8Tp-mCQQyZDa1eCVR-cylhhgau8rwemEMSo3hE7BU10b3JQtjnh7SgW9htFLpdezMpcsIGZng2CRR29XVcHuUGQ5xlSzfGH8O-Hv4t8QQxSSxrX-7S1bz2bfWGIZYp1YfvCgZHY305FBsKrX1LescOlOrfuKy-N2DOyRyXi6Vrw57rl3KbC_CQkHINxUL-CNPvrmGmQ" /> 31 32 33
33<script nonce="f11FxqunQmyrgm39IEKX0g">(function(d){var c=d.createElement.bind(d);d.createElement=function(t){var e=c.apply(d,arguments);if(t==='script'||t==='style'||t==='SCRIPT'||t==='STYLE'){var s=d.currentScript;if(s&&s.nonce){e.nonce=s.nonce}else{var a=d.querySelector('script[nonce]');if(a)e.nonce=a.nonce}}return e};d.createElement._cspWrapped=true})(document);</script>
33 34 35 <!-- SplideJS --> 36 <link href="https://cdn.jsdelivr.net/npm/@splidejs/[email protected]/dist/css/splide.min.css" rel="stylesheet"> 37
37<script src="https://cdn.jsdelivr.net/npm/@splidejs/[email protected]/dist/js/splide.min.js"></script>
37 38 39 <!-- Google Tag Manager - GA4 --> 40
40<script nonce="f11FxqunQmyrgm39IEKX0g">
vendor: 343 bytes, lines 40-44
40(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': 41 new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], 42 j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 43 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); 44 })(window,document,'script','dataLayer','
44GTM-KSV5577
vendor: 3 bytes, line 44
44');
44</script>
44 45 <!-- End Google Tag Manager --> 46 47
47<script src="/sites/default/files/js/js_S8EMhJqj54pOVffs8HgVXoP9pNYLYnWoWGVzKqEycHQ.js?scope=header&delta=0&language=en&theme=coe_edmontonca&include=eJxlzUEKwzAMRNELJfhIQrEHV9SVjKWkze0bvEx2w2Pg5zeKhA0a8G7qcoCCt4Z0ByrivfG5ZANl76SmGcnjbFjnXkUdI-YB5WMal3KqzTZuU027iQY5eORXehL5Xis8lmpWryYrtzMke7rDcgi-ToWDCb9uI9JD_oQiWPc"></script>
47 48 49 <link rel="stylesheet" href="https://coewebops.com/apps/yeg/coe-custom.css"> 50<style nonce="f11FxqunQmyrgm39IEKX0g"> 51 52/******* NEW PILLS *********/ 53span.pill-brown { 54 display: inline-block; 55 padding: 2px 5px; 56 color: #fff; 57 font-weight: bold; 58 border-radius: 7px; 59 font-size: .9em; 60} 61span.pill-brown { 62 background: #927144; 63} 64 65 66 67.container311 { 68 width: 100%; 69 70 } 71 .container311 { 72 content: ""; 73 display: table; 74 clear: both; 75 76 77 } 78 .column311 { 79 float: left; 80 width: 33.33%; 81 padding: 10px; 82 83 } 84@media screen and (max-width: 600px) { 85 .column311 { 86 width: 100%; 87 } 88} 89.tiles__tile:last-child { 90 border: 1px dashed #bfbfbf; 91} 92.tiles__tile:last-child, .tiles__tile:last-child p, .tiles__tile:last-child h2, .tiles__tile:last-child svg *, .tiles__tile:last-child:hover{ 93 /* background: #0081BC; */ 94 background: #e5e5e5; 95 color: #000 !important; 96 fill: #000; 97} 98</style> 99 </head> 100 <body class="page-programs_services-311-city-services section-programs_services path-node page-node-type-standard-page-v2 default"> 101 102 <!-- Google Tag Manager (noscript) - GA4 -->
vendor: 72 bytes, lines 102-103
102 103 <noscript><iframe src="https://www.googletagmanager.com/ns.html?id=
103GTM-KSV5577
vendor: 91 bytes, lines 103-105
103" 104 height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript> 105
105<!-- End Google Tag Manager (noscript) --> 106 107 <a href="#main-content" class="visually-hidden focusable skip-link"> 108 Skip to main content 109 </a> 110 111 <div class="dialog-off-canvas-main-canvas" data-off-canvas-main-canvas> 112 113 <header class="page-header--content-page-header header page-header" role="banner"> 114 <div class="row"> 115 <div id="sticky-wrapper" class="sticky-wrapper"> 116 <div class="main-menu "> 117 <div class="main-menu__logo"> 118 <a href="/" class="no-pdf-icon"> 119 <img src="/themes/coe_edmontonca/images/interface/coe-logo.svg" class="desktop-logo" alt="City of edmonton logo"> 120 <img src="/themes/coe_edmontonca/images/interface/coe-mobile-logo.svg" class="mobile-logo" alt="City of edmonton logo"> 121 </a> 122 </div> 123 <div class="screen-read"> 124 <p>Please choose between the following three options:</p> 125 <a href="#aria-main-menu__menu-list">Skip to main menu</a> 126 <a href="#aria-main-search-form">Skip to site search</a> 127 <a href="#aria-page-content">Continue to current page menu and content</a> 128 </div> 129 <div class="main-menu__search-btn" aria-hidden="true"> 130 <i class="fas fa-search"></i> 131 </div> 132 <div class="main-menu__mobile-btn" aria-hidden="true"> 133 <span class="text">MENU</span> 134 <span class="bars"></span> 135 </div> 136 <div class="main-menu__mini-controls"> 137 <div class="search-btn"><i class="fas fa-search"></i></div> 138 <div class="menu-btn"><i class="fas fa-bars"></i></div> 139 </div> 140 141 <div class="main-menu__holder"> 142 <div class="main-menu__top-bar"> 143 144 145 146 147 <div class="main-menu__services"> 148 <ul region="utility_menu" class="menu__main-nav menu__primary-top-menu"> 149 150 151 <li class="menu-top-menu__item menu-top-menu__item--active-trail"> 152 <a href="/programs_services/311-city-services" class="menu-top-menu__link is-active" data-drupal-link-system-path="node/10150" aria-current="page">311</a> 153 </li> 154 155 156 <li class="menu-top-menu__item"> 157 <a href="/city_government/jobs?utm_source=top&utm_campaign=jobs" class="menu-top-menu__link" data-drupal-link-query="{"utm_campaign":"jobs","utm_source":"top"}" data-drupal-link-system-path="node/9724">Jobs</a> 158 </li> 159 160 161 <li class="menu-top-menu__item"> 162 <a href="/contactus?utm_source=top&utm_campaign=contact" class="menu-top-menu__link" data-drupal-link-query="{"utm_campaign":"contact","utm_source":"top"}" data-drupal-link-system-path="node/10820">Contact</a> 163 </li> 164 </ul> 165 </div> 166 167 168 169 170 171 <div class="search-bar search-bar--main-menu"> 172 <form action="/search"> 173 <label for="search-bar-field" class="hiddenVisible">Search</label> 174 <input placeholder="Search edmonton.ca" name="q" aria-label="Search" id="search-bar-field" autocomplete="off"> 175 <div class="search-bar__search-suggestion"></div> 176 <input type="submit" class="hiddenVisible"> 177 <div class="search-bar__search-btn"><i class="fas fa-search"></i></div> 178 </form> 179 </div> 180 </div> 181 182 183 184<nav role="navigation" aria-labelledby="block-mainnavigation-menu" id="block-mainnavigation" class="main-menu__menu-list"> 185 186 <h2 class="visually-hidden" id="block-mainnavigation-menu">Main navigation</h2> 187 188 189 190 191 <div class="main-menu__menu-list__menu-item"> 192 <div class="icon" style="background-image: none;"> 193 <?xml version="1.0" encoding="UTF-8"?> 194<svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" version="1.1" id="Layer_1" x="0px" y="0px" viewBox="0 0 870 870" style="enable-background:new 0 0 870 870;" xml:space="preserve"> 195<path d="M606.9,394.9h-14.5l-9-27.1c-8.1-24.3-24.2-44-44.5-58C558,296.9,571,275.7,571,251c0-39.7-32.3-72-72-72s-72,32.3-72,72 c0,8.3,1.6,16.3,4.2,23.7c-8.6-2-17.4-3.2-26.1-3.2c-20.6,0-40.8,5.5-58.6,16l-46.2,24.1c-24.5,14.7-32.5,46.7-17.8,71.3 c9.4,15.6,26.5,25.3,44.6,25.3c9,0,17.8-2.3,25.6-6.8l19-9.9L312.8,523H263c-28.7,0-52,23.3-52,52s23.3,52,52,52h62.9 c33.6,0,63.9-20,77.2-50.9l19.3-39.7l43.7,19.6l-19.6,68.7c-7.9,27.6,8.1,56.4,35.7,64.3c4.8,1.3,9.5,2,14.3,2 c23.1,0,43.6-15.5,50-37.7l24.4-85.4c7.1-24.9,2-50.9-12-71.1c6.2,1.5,12.6,2.2,19.2,2.2H607c28.7,0,52-23.3,52-52 S635.6,394.9,606.9,394.9z M498.9,210.9c22.1,0,40,17.9,40,40s-17.9,40-40,40c-22.1,0-40-17.9-40-40S476.8,210.9,498.9,210.9z M373.6,563.4c-8.2,19.1-27,31.5-47.8,31.5h-62.9c-11.1,0-20-9-20-20s8.9-20,20-20h62.9c4.8,0,9.1-2.9,11-7.3l26.7-56.9 c6.9,12.7,17.1,23.6,30,31.4L373.6,563.4L373.6,563.4z M606.9,466.9H578c-22.4,0-42.3-14.3-49.3-35.5L515,390.5 c-2.8-8.5-8.2-15.4-15-20.7l-41.5,103.7l52.8,23.7c23.4,10.5,35.7,37.1,28.7,61.7l-24.4,85.4c-2.5,8.8-10.5,14.5-19.2,14.5 c-1.8,0-3.7-0.2-5.5-0.8c-10.6-3-16.8-14.1-13.7-24.7l24.4-85.4c1.6-5.7-1.2-11.8-6.6-14.2c0,0-85.8-39-88.7-41.2 c-17.8-13.1-25.4-36.5-18.5-57.9l37.8-87.6c0,0-16.9-3.8-20.5-3.8c-7.9,0-15.6,2.1-22.5,6.3L337.4,373c-3.1,1.9-6.7,2.8-10.3,2.8 c-6.8,0-13.4-3.5-17.2-9.7c-5.7-9.5-2.6-21.8,6.9-27.4l45.3-23.5c13.2-7.9,28.1-12,43.1-12c6.8,0,13.7,0.8,20.5,2.5l68.2,17 c28,7,50.2,27.5,59.3,54.9l13.6,40.8c1.6,4.9,6.2,8.2,11.4,8.2h28.9c11,0,20,9,20,20S617.9,466.9,606.9,466.9L606.9,466.9z"></path> 196</svg> 197 198 </div> 199 <div class="label"> 200 <a href="/activities-parks-recreation" title="" data-id="6015" aria-label="Activities, Parks & Recreation" data-drupal-link-system-path="node/6015">Activities, Parks & Recreation</a> 201 </div> 202 </div> 203 <div class="main-menu__menu-list__menu-item"> 204 <div class="icon" style="background-image: none;"> 205 <?xml version="1.0" encoding="UTF-8"?> 206<svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" version="1.1" id="Layer_1" x="0px" y="0px" viewBox="0 0 870 870" style="enable-background:new 0 0 870 870;" xml:space="preserve"> 207<path d="M675.1,350.5L529,329.2l-65.3-132.4c-11.7-23.6-45.6-23.9-57.4,0L341,329.2l-146.1,21.3c-26.2,3.8-36.7,36.1-17.7,54.6 l105.7,103l-25,145.5c-4.5,26.3,23.2,46,46.4,33.7L435,618.6l130.7,68.7c23.2,12.2,50.9-7.4,46.4-33.7l-25-145.5l105.7-103 C711.8,386.6,701.3,354.3,675.1,350.5L675.1,350.5z M552.8,496.9l27.8,162L435,582.5L289.5,659l27.8-162L199.5,382.1l162.7-23.6 L435,211l72.8,147.5l162.7,23.6L552.8,496.9L552.8,496.9z"></path> 208</svg> 209 210 </div> 211 <div class="label"> 212 <a href="/attractions-events" title="" data-id="5835" aria-label="Attractions & Events" data-drupal-link-system-path="node/5835">Attractions & Events</a> 213 </div> 214 </div> 215 <div class="main-menu__menu-list__menu-item"> 216 <div class="icon" style="background-image: none;"> 217 <?xml version="1.0" encoding="UTF-8"?> 218<svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" version="1.1" id="Layer_1" x="0px" y="0px" viewBox="0 0 870 870" style="enable-background:new 0 0 870 870;" xml:space="preserve"> 219<path d="M643,307H531v-72c0-13.3-10.7-24-24-24H363c-13.3,0-24,10.7-24,24v72H227c-26.5,0-48,21.5-48,48v256c0,26.5,21.5,48,48,48 h416c26.5,0,48-21.5,48-48V355C691,328.5,669.5,307,643,307z M371,243h128v64H371V243z M659,611c0,8.8-7.2,16-16,16H227 c-8.8,0-16-7.2-16-16V467h160v40c0,13.2,10.8,24,24,24h80c13.2,0,24-10.8,24-24v-40h160V611z M403,499v-32h64v32H403z M659,435H211 v-80c0-8.8,7.2-16,16-16h416c8.8,0,16,7.2,16,16V435z"></path> 220</svg> 221 222 </div> 223 <div class="label"> 224 <a href="/business-economy" title="" data-id="5182" aria-label="Business & Economy" data-drupal-link-system-path="node/5182">Business & Economy</a> 225 </div> 226 </div> 227 <div class="main-menu__menu-list__menu-item"> 228 <div class="icon" style="background-image: none;"> 229 <?xml version="1.0" encoding="UTF-8"?> 230<svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" version="1.1" id="Layer_1" x="0px" y="0px" viewBox="0 0 870 870" style="enable-background:new 0 0 870 870;" xml:space="preserve"> 231<path d="M563,394.1V281.5c0-15-9.3-28.4-23.4-33.7l-92-34.5c-8.1-3.1-17.1-3.1-25.3,0l-92,34.5c-14.1,5.3-23.4,18.7-23.4,33.7v112.6 l-104.5,39.3c-14.1,5.2-23.4,18.7-23.4,33.7v106.6c0,13.6,7.7,26.1,19.9,32.2l98.6,49.3c10.1,5.1,22.1,5.1,32.2,0L435,602.6 l105.3,52.6c10.1,5.1,22.1,5.1,32.2,0l98.6-49.3c12.2-6.1,19.9-18.6,19.9-32.2V467.1c0-15-9.3-28.4-23.4-33.7L563,394.1z M447,428.9 V331l92-31.7v97.6L447,428.9L447,428.9z M331,273.2l104-39l104,39v0.2L435,310L331,273.2L331,273.2z M331,299.3l92,31.7v97.9l-92-32 V299.3z M301,628.7l-96.8-48.4V487l96.8,39.3V628.7z M204.2,459.8v-0.2l109.4-41l108.1,40.5v1.2l-108.1,43.9L204.2,459.8z M326.2,526.3l95.5-38.8V581l-95.5,47.8V526.3z M543.8,628.7L448.3,581v-93.4l95.5,38.8V628.7L543.8,628.7z M665.8,580.3L569,628.7 V526.3l96.8-39.3V580.3z M665.8,459.8l-109.4,44.4l-108.1-43.9v-1.2l108.1-40.5l109.4,41V459.8z"></path> 232</svg> 233 234 </div> 235 <div class="label"> 236 <a href="/city-government" title="" data-id="6329" aria-label="City Government" data-drupal-link-system-path="node/6329">City Government</a> 237 </div> 238 </div> 239 <div class="main-menu__menu-list__menu-item"> 240 <div class="icon" style="background-image: none;"> 241 <svg version="1.1" xmlns="http://www.w3.org/2000/svg" width="113" height="100" viewbox="0 0 113 100"><path d="M87.078 26.125h-58.906c-1.683 0-3.047 1.364-3.047 3.047v1.016h-5.078c-1.683 0-3.047 1.364-3.047 3.047v34.531c0 3.926 3.183 7.109 7.109 7.109h59.922c3.366 0 6.094-2.728 6.094-6.094v-39.609c0-1.683-1.364-3.047-3.047-3.047zM24.109 68.781c-0.561 0-1.016-0.455-1.016-1.016v0-31.484h2.031v31.484c0 0.561-0.455 1.016-1.016 1.016v0zM54.070 66.75h-19.297c-0.841 0-1.523-0.682-1.523-1.523v-1.016c0-0.841 0.682-1.523 1.523-1.523h19.297c0.841 0 1.523 0.682 1.523 1.523v1.016c0 0.841-0.682 1.523-1.523 1.523zM80.477 66.75h-19.297c-0.841 0-1.523-0.682-1.523-1.523v-1.016c0-0.841 0.682-1.523 1.523-1.523h19.297c0.841 0 1.523 0.682 1.523 1.523v1.016c0 0.841-0.682 1.523-1.523 1.523zM54.070 54.563h-19.297c-0.841 0-1.523-0.682-1.523-1.523v-1.016c0-0.841 0.682-1.523 1.523-1.523h19.297c0.841 0 1.523 0.682 1.523 1.523v1.016c0 0.841-0.682 1.523-1.523 1.523zM80.477 54.563h-19.297c-0.841 0-1.523-0.682-1.523-1.523v-1.016c0-0.841 0.682-1.523 1.523-1.523h19.297c0.841 0 1.523 0.682 1.523 1.523v1.016c0 0.841-0.682 1.523-1.523 1.523zM80.477 42.375h-45.703c-0.841 0-1.523-0.682-1.523-1.523v-5.078c0-0.841 0.682-1.523 1.523-1.523h45.703c0.841 0 1.523 0.682 1.523 1.523v5.078c0 0.841-0.682 1.523-1.523 1.523z"></path></svg> 242 </div> 243 <div class="label"> 244 <a href="/projects-plans" title="" data-id="5107" aria-label="City-run Projects & Plans" data-drupal-link-system-path="node/5107">City-run Projects & Plans</a> 245 </div> 246 </div> 247 <div class="main-menu__menu-list__menu-item"> 248 <div class="icon" style="background-image: none;"> 249 <?xml version="1.0" encoding="UTF-8"?> 250<svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" version="1.1" id="Layer_1" x="0px" y="0px" viewBox="0 0 870 870" style="enable-background:new 0 0 870 870;" xml:space="preserve"> 251<path d="M707,211.1c-2,0-4,0.4-6,1.2L531,275l0,0l-172-60.7c-6.5-2.2-13.4-3.3-20.2-3.3c-6.7,0-13.4,1-19.8,3.1L167.1,267 c-12.1,4.9-20.1,16.6-20.1,29.7V643c0,9.2,7.5,16,16,16c2,0,4-0.4,6-1.2L339.1,595l172,60.7c13,4.3,27,4.4,40,0.2l151.8-52.8 c12.2-4.9,20.1-16.6,20.1-29.7V227.1C723,217.9,715.4,211.1,707,211.1z M177.6,297.2L323,246.7v320.2l-144.1,53.2 C178.9,620.1,177.6,297.2,177.6,297.2z M355,566.8V246.9l160,56.5v319.9L355,566.8z M547,623.5V303.2L691.1,250l1.3,322.9L547,623.5 L547,623.5z"></path> 252</svg> 253 254 </div> 255 <div class="label"> 256 <a href="/transportation" title="" data-id="6395" aria-label="Driving, Cycling & Walking" data-drupal-link-system-path="node/6395">Driving, Cycling & Walking</a> 257 </div> 258 </div> 259 <div class="main-menu__menu-list__menu-item"> 260 <div class="icon" style="background-image: none;"> 261 <?xml version="1.0" encoding="UTF-8"?> 262<svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" version="1.1" id="Layer_1" x="0px" y="0px" viewBox="0 0 870 870" style="enable-background:new 0 0 870 870;" xml:space="preserve"> 263<path d="M720.5,398.9L659,349.4V251c0-4.4-3.6-8-8-8h-16c-4.4,0-8,3.6-8,8v72.6L457.6,187c-13.2-10.7-32.1-10.7-45.2,0L149.5,398.9 c-2.9,2.4-3.4,6.6-1,9.5l14.2,17.5c2.4,2.9,6.6,3.4,9.6,1l38.7-31.2V675c0,8.8,7.2,16,16,16h416c8.8,0,16-7.2,16-16V395.8l38.8,31.3 c2.9,2.4,7.2,1.9,9.6-1l14.2-17.5C723.9,405.6,723.3,401.3,720.5,398.9L720.5,398.9z M627,659H243V369.9l187.7-151.4 c2.5-2,6-2,8.4,0L627,370V659z M423.9,380.5c-26.6-27.9-72.5-35.9-104.9-7.7c-35.3,30.6-37.2,85.6-5.6,118.7l108.9,114.1 c7,7.4,18.4,7.4,25.5,0l108.9-114.1c31.6-33.2,29.8-88.1-5.6-118.7c-41.9-36.3-89.5-8.4-104.9,7.7L435,392.2L423.9,380.5z M468.7,402.8c8.7-9.2,37.5-26.8,61.9-5.7c23.8,20.6,20.2,54.5,3.4,72.1L435,573l-99-103.8c-16.7-17.5-20.4-51.6,3.4-72.1 c22.2-19.3,50-6.8,61.9,5.7l33.7,35.3L468.7,402.8L468.7,402.8z"></path> 264</svg> 265 266 </div> 267 <div class="label"> 268 <a href="/residential-neighbourhoods" title="" data-id="5233" aria-label="Home & Neighbourhood" data-drupal-link-system-path="node/5233">Home & Neighbourhood</a> 269 </div> 270 </div> 271 <div class="main-menu__menu-list__menu-item active"> 272 <div class="icon" style="background-image: none;"> 273 <?xml version="1.0" encoding="UTF-8"?> 274<svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" version="1.1" id="Layer_1" x="0px" y="0px" viewBox="0 0 870 870" style="enable-background:new 0 0 870 870;" xml:space="preserve"> 275<path d="M563,179H307c-35.3,0-64,28.7-64,64v384c0,35.3,28.7,64,64,64h256c35.3,0,64-28.7,64-64V243C627,207.7,598.3,179,563,179z M595,627c0,17.6-14.4,32-32,32H307c-17.6,0-32-14.4-32-32V243c0-17.6,14.4-32,32-32h256c17.6,0,32,14.4,32,32V627z M435,467 c44.2,0,80-35.8,80-80s-35.8-80-80-80s-80,35.8-80,80S390.8,467,435,467z M435,339c26.5,0,48,21.5,48,48s-21.5,48-48,48 s-48-21.5-48-48S408.5,339,435,339z M481.8,483c-19.5,0-24.4,7-46.8,7c-22.4,0-27.3-7-46.8-7c-21.2,0-41.8,9.4-53.8,27.4 c-7.2,10.7-11.4,23.6-11.4,37.5V
275587c0,4.4,3.6,8,8,8h16c4.4,0,8-3.6,8-8v-39.1c0-14,9-32.9,33.2-32.9c12.4,0,20.8,7,46.8,7 c25.9,0,34.3-7,46.8-7c24.3,0,33.2,18.9,33.2,32.9V587c0,4.4,3.6,8,8,8h16c4.4,0,8-3.6,8-8v-39.1c0-13.9-4.2-26.8-11.4-37.5 C523.5,492.4,502.9,483,481.8,483z"></path> 276</svg> 277 278 </div> 279 <div class="label"> 280 <a href="/programs-services" title="" data-id="6396" aria-label="Programs & Services" data-drupal-link-system-path="node/6396">Programs & Services</a> 281 </div> 282 </div> 283 <div class="main-menu__menu-list__menu-item"> 284 <div class="icon" style="background-image: none;"> 285 <?xml version="1.0" encoding="UTF-8"?> 286<svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" version="1.1" id="Layer_2" x="0px" y="0px" viewBox="0 0 100 100" style="enable-background:new 0 0 100 100;" xml:space="preserve"> 287<path d="M29.9,80.7h5.7v-5.7h28.8v5.7h5.7v-5.7h5.7V31.7c0-4.8-3.9-8.6-8.6-8.6H32.8c-4.8,0-8.6,3.9-8.6,8.6v43.2h5.7V80.7z M67.3,69.1c-1.6,0-2.9-1.3-2.9-2.9c0-1.6,1.3-2.9,2.9-2.9s2.9,1.3,2.9,2.9C70.2,67.8,68.9,69.1,67.3,69.1z M38.5,28.9h23v5.7h-23 V28.9z M29.9,40.3h40.3v17.3H29.9V40.3z M32.8,63.4c1.6,0,2.9,1.3,2.9,2.9c0,1.6-1.3,2.9-2.9,2.9c-1.6,0-2.9-1.3-2.9-2.9 C29.9,64.6,31.2,63.4,32.8,63.4z"></path> 288</svg> 289 290 </div> 291 <div class="label"> 292 <a href="/edmonton-transit-system-ets" title="" data-id="4901" aria-label="Transit (ETS)" data-drupal-link-system-path="node/4901">Transit (ETS)</a> 293 </div> 294 </div> 295 296 297 298 </nav> 299 300 301 </div> 302 303 304 </div> 305 </div> 306 </div> 307 <div class="views-element-container"><div class="view view-emergency-alerts view-id-emergency_alerts view-display-id-block_1 js-view-dom-id-a3d107c2e2073d23f058dbc7b64a23180c879db8c3661539d1a446556759f13e"> 308 309 310 311 312 </div> 313</div> 314 315 316 </header> 317 318 319 320 321 <div class="breadcrumb" id="aria-breadcrumb"> 322 <p class="screen-read">The breadcrumb trail links represent the path to the current page relative to the homepage link.</p> 323 <div class="shadow"></div> 324 <div class="row"> 325 326 <div class="link"> 327 <a href="/">Home</a> 328 <div class="arrow"> 329 <svg version="1.1" id="Layer_2" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" x="0px" y="0px" viewBox="0 0 15 48" style="enable-background:new 0 0 15 48;" xml:space="preserve"> 330 <polygon class="border" points="3.6,48 0,48 0,0 3.6,0 15,24 "></polygon> 331 <polygon class="fill" points="0,48 -0.9,48 -0.8,0 0,0 11.7,24 "></polygon> 332 </svg> 333 </div> 334 </div> 335 336 <div class="link"> 337 <a href="/programs-services">Programs & Services</a> 338 <div class="arrow"> 339 <svg version="1.1" id="Layer_2" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" x="0px" y="0px" viewBox="0 0 15 48" style="enable-background:new 0 0 15 48;" xml:space="preserve"> 340 <polygon class="border" points="3.6,48 0,48 0,0 3.6,0 15,24 "></polygon> 341 <polygon class="fill" points="0,48 -0.9,48 -0.8,0 0,0 11.7,24 "></polygon> 342 </svg> 343 </div> 344 </div> 345 346 <div class="link link current"> 347 <a href="/programs_services/311-city-services">311 Service Requests</a> 348 </div> 349 </div> 350 </div> 351 352 353 354 355<section class="container layout bg-white-override" id="aria-page-content"> 356 <div class="row"> 357 <div class="column"> 358 <h1 class="page-title page-title--black-content-page">311 Service Requests</h1> 359 </div> 360 361 </div> 362</section> 363 364 365 <div data-drupal-messages-fallback class="hidden"></div> 366 367 368 369 370 371 372<p class="screen-read" id="main-content">Main page content begins here</p> 373 374 375 <div id="block-coe-edmontonca-content" class="block block-system block-system-main-block"> 376 377 378 379<article data-history-node-id="10150" about="/programs_services/311-city-services" class="node node--type-standard-page-v2 node--view-mode-full"> 380 381 382 383 384 <div class="node__content"> 385 <main class="container layout" role="main"> 386 387 <div class="row"> 388 <div class="column"> 389 390 <div class="content-body"> 391 392 <p>311 is Edmontonâs <strong>non-emergency contact</strong> for City government information and services, and provides residents, businesses and visitors with a central point of contact for their city needs.</p><p>Connect with 311 online, via the 311 app on your mobile device or by speaking with an agent. </p> 393 394 </div> 395 396 397 <div class="content"> 398 399 400 401 402 <div class="paragraph paragraph--type--layout-component paragraph--view-mode--default"> 403 <div class="layout layout--twocol-40-60-top-bottom"> 404 <div class="layout__region layout__region--top"> 405 <div class="paragraph paragraph--type--yp-opc-text paragraph--view-mode--default text-paragraph" id="anchor203419"> 406 407 <h2 class="main-heading">311 Online</h2> 408 <p>
408Report concerns with City services: road, sidewalk and bike lane maintenance; transit concerns; streetlight and traffic light outages; litter or graffiti; park and trees maintenance; parking and more.</p> 409 410 </div> 411 412 </div> 413 <div class="layout__region layout__region--first"> 414 <div class="paragraph paragraph--type--yp-opc-call-to-action paragraph--view-mode--default call-to-action" id="anchor187252"> 415 416 417 418 <img loading="lazy" src="/sites/default/files/public-files/cta/311-Button-800x494.jpg" alt="311 Request Button graphic" typeof="foaf:Image" /> 419 420 421 422 423 <div class="call-to-action__title-holder"> 424 <h2>311 Service Requests</h2> 425 </div> 426 427 <div class="call-to-action__button-holder"> 428 <a href="https://311.edmonton.ca" target="_self" class="call-to-action-btn no-pdf-icon">Submit a Request</a> 429 </div> 430 </div> 431 <div class="paragraph paragraph--type--yp-opc-text paragraph--view-mode--default text-paragraph" id="anchor187299"> 432 433 <h3>More About City Service Requests </h3><ul><li data-list-item-id="eb471b6041df3d39b9871d2b0d96cd1e9"><a href="/city_government/bylaws/bylaw-complaints-process" data-entity-type="node" data-entity-uuid="adcdeada-8ef7-4842-97d2-ef798fd9681d" data-entity-substitution="canonical">Bylaw Complaints Process</a></li><li data-list-item-id="ec284ff718c0a5f812e4092eddf173746"><a href="https://gis.edmonton.ca/portal/apps/instant/sidebar/?appalias=MowingMap&appid=92748abde3844cc8b5deea20e6fd3ded ">Mowing Map</a></li><li data-list-item-id="e7e12926dfbf4b4d28cd8cc1daf4d2226"><a href="/transportation/on_your_streets/street-cleaning" data-entity-type="node" data-entity-uuid="d9f8d43b-bd08-4a8d-9901-f163407d96ec" data-entity-substitution="canonical">Street Sweeping</a></li><li data-list-item-id="eb008c6962a1cdf5fe8b776bb81da3769"><a href="/transportation/on_your_streets/neighbourhood-roads-winter" data-entity-type="node" data-entity-uuid="8276958a-75fe-42ec-92c8-325acb6631ad" data-entity-substitution="canonical">Snow Clearing Service Levels</a></li></ul> 434 435 </div> 436 437 </div> 438 <div class="layout__region layout__region--second"> 439 <div class="paragraph paragraph--type--yp-opc-text paragraph--view-mode--default text-paragraph" id="anchor187255"> 440 441
441<script src="https://cdnjs.cloudflare.com/ajax/libs/jquery/3.5.1/jquery.js"></script>
441
442<script src="https://momentjs.com/downloads/moment.min.js"></script>
442 443 444<style nonce="f11FxqunQmyrgm39IEKX0g"> 445 input#ticket_id { 446 background: #f0f1f2; 447 width: calc(100% - 110px); 448 border: 0; 449 border-left: 5px solid #a9c6dc; 450 } 451 452 div#ticketNotFound { 453 color: red; 454 border: 1px solid red; 455 padding: 12px; 456 } 457</style> 458 459<h2>Check Your Status</h2> 460<form name="ticketLookup" id="ticketLookup"> 461 <input name="ticket_id" id="ticket_id" placeholder="Type your reference number" autocomplete="off" class="valid"> 462 <input type="button" id="searchTickets" class="btn" value="Check"> 463</form> 464 465<div class="statusContainer"> 466 <div id="ticketStatus" style="display: none;"> 467 <div class="responsive-table"> 468 <table id="ticketDetails"> 469 </table> 470 </div> 471 </div> 472 <div id="ticketNotFound" style="display: none;">The reference number you provided was not found. Please verify the 473 number and re-enter it. </div> 474</div> 475
476<script nonce="f11FxqunQmyrgm39IEKX0g"> 477 478 $(document).ready(function () { 479 var input = document.querySelector("#ticket_id"); 480 481 input.addEventListener('keypress', function (ev) { 482 if (ev.keyCode === 13 || ev.which === 13) { 483 ev.preventDefault(); 484 $("#searchTickets").trigger("click"); 485 } 486 }); 487 }); 488 489$("#searchTickets").click(function (e) { 490var ticketID = $("#ticket_id").val(); 491if (ticketID) { 492ticketID = ticketID.trim(); 493} 494 495// RESET: clear everything before making a new request 496$("#ticketDetails").empty(); 497$("#ticketStatus").hide(); 498$("#ticketNotFound").hide(); 499 500if (!ticketID) { 501$("#ticketNotFound").show().text("Please enter a reference number."); 502return; 503} 504 505var scriptURL = "https://www.edmonton.ca/open-data/10036"; 506var timezone = moment().subtract(2, 'years').format("YYYY-MM-DD") + 'T00:00:00.000'; 507 508// FIXED precedence + cache-buster + ASC order for earliest date logic 509var url = scriptURL 510+ "?$where=(request_number='" + ticketID + "' OR business_reference='" + ticketID + "')" 511+ " AND date_created>='" + timezone + "'" 512+ "&$order=date_created ASC" 513+ "&_=" + Date.now(); 514 515$.ajax({ 516url: url, 517type: "GET", 518dataType: "json", 519cache: "false", 520success: function (data) { 521if (data.length > 0) { 522 523// Look for ticket with matching request_number 524var final_result = data.find(function(item) { 525 return item.request_number == ticketID; 526}); 527 528// If can't find any, meaning that all ticket(s) have matching business_reference (POSSE) 529// proceed to use the ticket with the earliest date_created 530if (!final_result) { 531 final_result = data[0]; 532} 533 534$("#ticketNotFound").css("display", "none"); 535$("#ticketStatus").css("display", "block"); 536$dl = $("#ticketDetails"); 537$dl.empty(); 538 539var ticketDetails = ""; 540 541var date_created = final_result.date_created; 542ticketDetails = ticketDetails + "<tr><th scope='row'>Date created:</th> <td>" + moment(date_created).format('MMMM DD YYYY') + "</td></tr>"; 543 544var date_completed = final_result.date_completed; 545if (date_completed) { 546ticketDetails = ticketDetails + "<tr><th scope='row'>Date closed:</th> <td>" + moment(date_completed).format('MMMM DD YYYY') + "</td></tr>"; 547} 548 549var request_status = final_result.request_status; 550if (request_status) { 551ticketDetails = ticketDetails + "<tr><th scope='row'>Request status:</th> <td>" + request_status + "</td></tr>"; 552} 553 554var related_ticket_number = final_result.related_ticket_no; 555if (related_ticket_number) { 556ticketDetails = ticketDetails + "<tr><th scope='row'>Related ticket number:</th> <td>" + toTitleCase(related_ticket_number) + "</td></tr>"; 557} 558 559 560var duration_value = final_result.duration_value; 561var time_unit = final_result.time_unit; 562var display_response_time = "N/A"; 563 564if (duration_value && duration_value > 0 && time_unit) { 565 display_response_time = duration_value; 566} 567 568ticketDetails = ticketDetails + "<tr><th scope='row'>Time to Resolve (Business Days):</th> <td>" + display_response_time + "</td></tr>"; 569 570 571var status_detail = final_result.status_detail; 572if (status_detail) { 573ticketDetails = ticketDetails + "<tr><th scope='row'>Status code:</th> <td>" + status_detail + "</td></tr>"; 574} 575 576var service_category = final_result.service_category; 577if (service_category) { 578ticketDetails = ticketDetails + "<tr><th scope='row'>Service category:</th> <td>" + service_category + "</td></tr>"; 579} 580 581var service_description = final_result.service_description; 582if (service_description) { 583ticketDetails = ticketDetails + "<tr><th scope='row'>Service details:</th> <td>" + service_description + "</td></tr>"; 584} 585 586var service_area = final_result.service_area; 587if (service_area) { 588ticketDetails = ticketDetails + "<tr><th scope='row'>Business unit:</th> <td>" + service_area + "</td></tr>"; 589} 590 591var ward = final_result.ward; 592if (ward) { 593ticketDetails = ticketDetails + "<tr><th scope='row'>Ward:</th> <td>" + toTitleCase(ward) + "</td></tr>"; 594} 595 596var neighborhood = final_result.neighbourhood; 597if (neighborhood) { 598ticketDetails = ticketDetails + "<tr><th scope='row'>Neighbourhood:</th> <td>" + toTitleCase(neighborhood) + "</td></tr>"; 599} 600 601$dl.append("<tbody>" + ticketDetails + "</tbody>"); 602$("#ticketStatus").show(); 603$("#ticketStatus .responsive-table").show(); 604$("#ticketNotFound").hide(); 605} else {
606$("#ticketStatus").hide(); 607$("#ticketNotFound").show(); 608} 609}, 610error: function () { 611$("#ticketStatus").hide(); 612$("#ticketNotFound").show().text("Unable to fetch status right now. Please try again."); 613} 614}); 615}); 616 617 function toTitleCase(str) { 618 return str.replace(/\w\S*/g, function (txt) { 619 return txt.charAt(0).toUpperCase() + txt.substr(1).toLowerCase(); 620 }); 621 } 622</script>
622 623 </div> 624 <div class="paragraph paragraph--type--yp-opc-text paragraph--view-mode--default text-paragraph" id="anchor187256"> 625 626 <div class="status-timestamp"></div>
627<script nonce="f11FxqunQmyrgm39IEKX0g"> 628 629 const buildMarkup = timestamp => { 630 const markup = document.createElement('div'); 631 let innerMarkup = ``; 632 innerMarkup += `<p><strong>Note:</strong></p>`; 633 innerMarkup += `<ul>`; 634 635 if (timestamp) { 636 innerMarkup += `<li>This information is updated daily and was last updated on: ${timestamp}</li>`; 637 } 638 639 innerMarkup += `<li>Information listed is limited for privacy reasons. For more information about your request, please call 311.</li>`; 640 innerMarkup += `</ul>`; 641 642 markup.innerHTML = innerMarkup; 643 return markup; 644 } 645 646 const buildBlock = async () => { 647 const url = "https://data.edmonton.ca//api/views/metadata/v1/q7ua-agfg"; 648 649 $.ajax({ 650 url: url, 651 type: "GET", 652 dataType: "json", 653 cache: "false", 654 success: function (data) { 655 if (data && data['dataUpdatedAt']) { 656 const iso = data['dataUpdatedAt']; 657 const timestamp = moment(iso).format('MMMM D, YYYY [at] h:mm a'); 658 const markup = buildMarkup(timestamp); 659 const anchor = document.querySelector('.status-timestamp'); 660 661 if (markup && anchor) { 662 anchor.parentElement.prepend(markup); 663 anchor.remove(); 664 } 665 } 666 } 667 }); 668 } 669 670 buildBlock(); 671 672</script>
672 673 </div> 674 <div class="paragraph paragraph--type--yp-opc-accordion paragraph--view-mode--default" id="anchor203379"> 675 676 677 678 <div class="description"> 679 <h4><strong>Legend</strong></h4> 680 </div> 681 682 <div class="accordion" data-multiopen> 683 <div class="controls"> 684 <button class="btn open">Open All</button> 685 <button class="btn close">Close All</button> 686 </div> 687 688 689 <div class="paragraph paragraph--type--yp-opc-accordion-item paragraph--view-mode--default accordion__section not-active"> 690 691 <a href="#accordion-6754" data-accordionid="accordion-6754" class="accordion__section__title has-icon"> 692 693 <span>Request Status Guide</span> 694 </a> 695 696 697 <div class="accordion__section__content" id="accordion-6754" > 698 <p><span class="pill-brown">SUBMITTED</span> received; a service request is being created.</p><p><span class="pill-green">OPEN</span> or "In Process". Logged and assigned to the relevant City department for action.</p><p><span class="pill-blue">CLOSED</span> means one of the following:</p><ul><li data-list-item-id="edf6de6c706c9f5b15b13cac925b0e0bb">The problem has been fixed.</li><li data-list-item-id="ef25f53a5b88920ea37a323e9f9453d2c">The question, concern or complaint has been addressed or answered.</li><li data-list-item-id="ed873aad1073cf18f72bbe2bdc239f5f6">An existing request covers this location (use the reference number in the "related ticket field" to monitor progress).</li><li data-list-item-id="e4e7723d22a58d6c7ebc0480b184eaae6">Insufficient details were provided and we couldn't reach you.</li><li data-list-item-id="efd2cb9f0d61c9c0573f39d0e2d616487">The request falls outside City service scope.</li></ul><h3>Next Steps</h3><p>Review your submission details for specific outcome information. If your request was closed but doesn't meet these criteria, or if you need more details, please call 311.</p> 699 </div> 700 </div> 701 702 <div class="paragraph paragraph--type--yp-opc-accordion-item paragraph--view-mode--default accordion__section not-active"> 703 704 <a href="#accordion-6436" data-accordionid="accordion-6436" class="accordion__section__title has-icon"> 705 706 <span>Related Ticket Number</span> 707 </a> 708 709 710 <div class="accordion__section__content" id="accordion-6436" > 711 <p><strong>Related Ticket Number</strong> signifies a duplicate request. The newer request is typically closed or marked as duplicate, and the City proceeds with resolving the concern. <strong>To check the status, use the related ticket number.</strong></p> 712 </div> 713 </div> 714 715 <div class="paragraph paragraph--type--yp-opc-accordion-item paragraph--view-mode--default accordion__section not-active"> 716 717 <a href="#accordion-7667" data-accordionid="accordion-7667" class="accordion__section__title has-icon"> 718 719 <span>Time to Resolve</span> 720 </a> 721 722 723 <div class="accordion__section__content" id="accordion-7667" > 724 <p>The estimated time for resolution. Seasonal factors may lead to longer service timelines. However, resolution could occur sooner if conditions are favourable.</p><p>If the specified timeline has passed and the issue is unresolved, contact 311.</p> 725 </div> 726 </div> 727 728 729 </div> 730 </div> 731 <div class="paragraph paragraph--type--yp-opc-text paragraph--view-mode--default text-paragraph" id="anchor203380"> 732 733 <hr><p>All requests raised to 311, including the details of each request and an update of the status, can be found on:</p><p><span class="fontawesome-icon-inline fas fa-arrow-circle-right"> </span><a href="/programs_services/311-open-data" data-entity-type="node" data-entity-uuid="4a04f4a2-f7ea-424c-8903-302b4610040d" data-entity-substitution="canonical">311 Open Data</a></p> 734 735 </div> 736 737 </div> 738 </div> 739 740 </div> 741 742 743 <div class="paragraph paragraph--type--layout-component paragraph--view-mode--default"> 744 745 <div class="layout layout--twocol-bricks"> 746 <div class="layout__region layout__region--top"> 747 <div class="paragraph paragraph--type--yp-opc-text paragraph--view-mode--default text-paragraph" id="anchor209500"> 748 749 <h2 class="main-heading reduced-margin">311 Mobile App</h2> 750 751 </div> 752 753 754 755 <div class="paragraph paragraph--type--from-library paragraph--view-mode--default from-library state--published" id="9a7978ac-ae2d-45d0-a85f-459acc584e37"> 756 757 758 <div class="paragraph-library-item"> 759 <div class="paragraph paragraph--type--yp-opc-text paragraph--view-mode--default text-paragraph" id="anchor209311"> 760 761 <p>
761Report concerns with City services: road, sidewalk and bike lane maintenance; transit concerns; streetlight and traffic light outages; litter or graffiti; park and trees maintenance; parking and more.</p><h3>Download the 311 App</h3><p><a class="action-button-green" href="https://itunes.apple.com/nz/app/edmonton-311/id887322120?mt=8&ign-mpt=uo%3D2" target="_blank">âiOS </a> <a class="action-button-green" href="https://play.google.com/store/apps/details?id=ca.edmonton.edmonton311" target="_blank">âAndroid</a></p> 762 763 </div> 764 765 </div> 766 767 </div> 768 769 </div> 770 771 <div class="layout__region layout__region--first-above"> 772 773 774 775 <div class="paragraph paragraph--type--from-library paragraph--view-mode--default from-library state--published" id="8a82ca53-973e-4957-90a1-64555e64c5c2"> 776 777 778 <div class="paragraph-library-item"> 779 <div class="paragraph paragraph--type--yp-opc-text paragraph--view-mode--default text-paragraph" id="anchor209312"> 780 781 <h3>Features</h3><p>The upgraded 311 App:</p><ul><li data-list-item-id="ed766bda687c44351d776fc9399b27960">Has an enhanced user-friendly design to support easier navigation</li><li data-list-item-id="eda3d080b80e7369bcf2487bd34a8dfcc">Has improved location accuracy to help locate issues and reduce duplication</li><li data-list-item-id="ee7bf4ae72fef3e2c22c7521052af0a2f">Can suggest the most relevant services based on the submitted photos and/or description</li></ul><p><br>With the app, you can:</p><ul><li data-list-item-id="e55ebd79725965f2d90f63e4e99a6b25c">Send up to 3 photos (optional)</li><li data-list-item-id="e6d78ca686b4ddc04db14a0c9c05a85c3">View and bookmark submissions by other users that might be of interest</li></ul> 782 783 </div> 784 785 </div> 786 787 </div> 788 789 </div> 790 791 <div class="layout__region layout__region--second-above"> 792 793 794 795 <div class="paragraph paragraph--type--from-library paragraph--view-mode--default from-library state--published" id="30d04f2a-c44f-4249-a696-3fad16cae9de"> 796 797 798 <div class="paragraph-library-item"> 799 <div class="paragraph paragraph--type--yp-opc-accordion paragraph--view-mode--default" id="anchor209319"> 800 801 802 803 <div class="description"> 804 <h3>Using the 311 App</h3> 805 </div> 806 807 <div class="accordion" data-multiopen> 808 <div class="controls"> 809 <button class="btn open">Open All</button> 810 <button class="btn close">Close All</button> 811 </div> 812 813 814 <div class="paragraph paragraph--type--yp-opc-accordion-item paragraph--view-mode--default accordion__section not-active"> 815 816 <a href="#accordion-443" data-accordionid="accordion-443" class="accordion__section__title has-icon"> 817 818 <span>Does reporting with the 311 app make my request a priority?</span> 819 </a> 820 821 822 <div class="accordion__section__content" id="accordion-443" > 823 <p>Reporting through the 311 app is another way to contact 311. Your request receives the same priority whether it is phoned in, reported online or through the mobile app. Response time may vary based on severity, location, weather, workload and other factors.</p> 824 </div> 825 </div> 826 827 <div class="paragraph paragraph--type--yp-opc-accordion-item paragraph--view-mode--default accordion__section not-active"> 828 829 <a href="#accordion-4628" data-accordionid="accordion-4628" class="accordion__section__title has-icon"> 830 831 <span>Why do you need to enable âLocation Servicesâ or GPS when using the 311 mobile app? How do I do this?</span> 832 </a> 833 834 835 <div class="accordion__section__content" id="accordion-4628" > 836 <p>If you wish to report a concern from your current location, your âLocation Serviceâ or GPS needs to be enabled on your mobile device. This will allow our Edmonton 311 mobile app to automatically detect and auto populate the location of your request.</p><p>If you wish to report a concern at a different location, you can tap and drag the map pin to the correct location.</p><p><strong>To enable 'Location Services' or GPS: </strong></p><p>iPhone</p><ol><li data-list-item-id="e8a161f2879abf10bb74bc596d2c2adb9">Go to <em>Settings</em></li><li data-list-item-id="e0abd7da4842993b1f3262d1d8cfef9b8">Tap on <em>Privacy</em></li><li data-list-item-id="edcc172f282da34631ae54ff255567e37">Choose <em>Location Services</em></li><li data-list-item-id="e775e41357a1d649b7bf1d06ffc428462">Scroll down to Edmonton 311 app and change the settings to âOnâ </li></ol><p>For more see <a href="https://support.apple.com/en-ca/102647">Apple Support</a>.</p><p>Android</p><ol><li data-list-item-id="ee3ec174da10e8de340c76ecfce1d55c0">Go to <em>Settings</em></li><li data-list-item-id="ea477280b651e56c19ad600a779736529">Select <em>More</em></li>
836<li data-list-item-id="e583c92b760dd4d5af5ae5ea0de86cf2c">Choose <em>Location Services</em></li><li data-list-item-id="e5593ec4ed7f069bd1b98958122bc4392">Check the <em>Access to my location</em> check box</li></ol><p>For more see <a href="https://support.google.com/accounts/answer/3467281?hl=en">Google Help Center</a>.</p> 837 </div> 838 </div> 839 840 <div class="paragraph paragraph--type--yp-opc-accordion-item paragraph--view-mode--default accordion__section not-active"> 841 842 <a href="#accordion-6332" data-accordionid="accordion-6332" class="accordion__section__title has-icon"> 843 844 <span>What happens once I submit a request?</span> 845 </a> 846 847 848 <div class="accordion__section__content" id="accordion-6332" > 849 <p>Your service request will be directed to the responsible City area. That department follows up on each report and will determine corrective action based on severity, location and other factors.</p> 850 </div> 851 </div> 852 853 <div class="paragraph paragraph--type--yp-opc-accordion-item paragraph--view-mode--default accordion__section not-active"> 854 855 <a href="#accordion-2814" data-accordionid="accordion-2814" class="accordion__section__title has-icon"> 856 857 <span>Where do I see the status of my report?</span> 858 </a> 859 860 861 <div class="accordion__section__content" id="accordion-2814" > 862 <p>Check the 'You' tab on the Edmonton 311 Mobile App. You can also use the 'Check Your Status' tool on this webpage.</p> 863 </div> 864 </div> 865 866 <div class="paragraph paragraph--type--yp-opc-accordion-item paragraph--view-mode--default accordion__section not-active"> 867 868 <a href="#accordion-7434" data-accordionid="accordion-7434" class="accordion__section__title has-icon"> 869 870 <span>What does an open, in progress, or closed status mean?</span> 871 </a> 872 873 874 <div class="accordion__section__content" id="accordion-7434" > 875 <p>When your status appears as <em>Open</em> or <em>In Progress</em>, this means that your service request has been received and assigned to the appropriate City area for review and action. Response times are dependent on several factors, including weather conditions, availability of resources and assessed priority of work required.</p><p>When your status appears as <em>Closed</em>, this means the service request has been resolved. A closed status means:</p><ul><li data-list-item-id="e2954604fb9d80c81ff2724de19baaf2e">The issue was resolved, or the required service has been provided. </li><li data-list-item-id="efa32a6df07cd36a386cac0aba8620a1f">The submission is a duplicate of an existing request at the same location. Monitor progress using the original ticket number found in the ârelated ticketâ field.</li><li data-list-item-id="ead304d761497cd32bf261e6d6d1ab44d">Insufficient details were provided and contact could not be made.</li><li data-list-item-id="ef7ebdffff5194e67925b34682338ef8b">The request is outside City jurisdiction or service scope.</li></ul> 876 </div> 877 </div> 878 879 <div class="paragraph paragraph--type--yp-opc-accordion-item paragraph--view-mode--default accordion__section not-active"> 880 881 <a href="#accordion-3430" data-accordionid="accordion-3430" class="accordion__section__title has-icon"> 882 883 <span>Why has the status of my report remained open for a long time?</span> 884 </a> 885 886 887 <div class="accordion__section__content" id="accordion-3430" > 888 <p>The nature of some services is highly weather-dependent, while other services may require investigation, resulting in a lengthier timeline to address. If you are seeking an update, please contact 311.<br> </p> 889 </div> 890 </div> 891 892 893 </div> 894 </div> 895 896 </div> 897 898 </div> 899 900 </div> 901 902 903 <div class="layout__region layout__region--first-below"> 904 905 906 907 <div class="paragraph paragraph--type--from-library paragraph--view-mode--default from-library state--published" id="f3506507-10aa-46f9-bbf9-647f932c3206"> 908 909 910 <div class="paragraph-library-item"> 911 <div class="paragraph paragraph--type--yp-opc-accordion paragraph--view-mode--default" id="anchor209329"> 912 913 914 915 <div class="description"> 916 <h3>Privacy and Terms of Service</h3> 917 </div> 918 919 <div class="accordion" data-multiopen> 920 <div class="controls"> 921 <button class="btn open">Open All</button> 922 <button class="btn close">Close All</button> 923 </div> 924 925 926 <div class="paragraph paragraph--type--yp-opc-accordion-item paragraph--view-mode--default accordion__section not-active"> 927 928 <a href="#accordion-993" data-accordionid="accordion-993" class="accordion__section__title has-icon"> 929
930 <span>Privacy Policy</span> 931 </a> 932 933 934 <div class="accordion__section__content" id="accordion-993" > 935 <p><strong>1. Personal Information</strong><br>The 311 App allows you to report a service request to the City and provides you the option to submit related photographs taken using your mobile device as well as your geographic location. For certain service requests, you must provide your name and contact information so the City can appropriately respond to your request. For other service requests, providing this information is optional.</p><p>Personal information is collected for the purpose of responding to your service request and enforcing municipal bylaws. Collection is authorized under section 4(c) of the Protection of Privacy Act (POPA) and is managed and protected in accordance with the Act. In particular, personal information submitted through the 311 App will be disclosed to appropriate business areas within the City so they may respond to your service request. For parking complaints, your information is provided to the City's parking enforcement contractor. In addition, if the service request leads to bylaw enforcement, your personal information may be required to be disclosed as part of the court proceeding. If this service request relates to a matter that involves an entity other than the City, such as utility service requests, your personal information may be disclosed to the appropriate entity in order to respond to the request. The City intends to input the information into an automated system to generate content or make decisions, recommendations or predictions in accordance with the City of Edmonton Generative AI Standard. For questions about the collection or use of this information, please contact the Manager, Call Centre Operations at 311.</p><p><strong>2. Device information</strong></p><p>By installing and using the 311 App, you agree that the City may collect and use information about your mobile device, including but not limited to your mobile telephone number. The City may collect and use this information for the purpose of contacting you about service requests submitted through the 311 App or providing you with general information about the 311 App and/or related City programs. If you have any questions about the collection or use of this information, please contact the Manager, Call Centre Operations at 311.</p><p><strong>3. Copyright and Intellectual Property Rights</strong><br>The 311 App and all of its contents are protected by Canadian and International copyright and trademark laws and may not be used or reproduced without the express written consent of the City. Unauthorized use of the 311 App or its contents may violate copyright, trademark and other laws. Copying, repackaging, redistributing or modifying the 311 App, in whole or in part, in printed or electronic format, is strictly prohibited.</p><p>The City grants you a limited, non-exclusive, non-transferable licence to access and make personal use of the 311 App for the non-commercial purpose of submitting and reviewing service requests. You are prohibited from modifying the 311 App or its contents in any manner whatsoever.</p><p>No derivative use of the 311 App or its contents or any use of data mining, robots, spiders, search/retrieval applications or similar data-gathering and extraction tools is permitted. Any unauthorized use of the 311 App automatically terminates the license granted by this Agreement.</p><p>If you submit a service request, including any photographs and your geographic location, you hereby grant the City an irrevocable, non-exclusive, royalty-free right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such submissions worldwide and you irrevocably waive all moral rights to such submissions. You represent and warrant that you own or otherwise control all rights to any submissions made and that your submissions do not violate this Agreement. You understand that the City does not guarantee any confidentiality with respect to any information submitted using the 311 App. In addition, you agree that you are not entitled to any compensation or reimbursement of any kind from the City for your submissions under any circumstances.</p><p><strong>4. User Conduct</strong><br>
935If you use the 311 App to submit a service request, photograph, or other information that the City, in its sole discretion, deems to be untrue, inaccurate, offensive, defamatory, threatening, obscene, not current, incomplete, or generally of a nature that does not pertain to the designated topic or theme or does not comply with this Agreement, or the City has reasonable grounds to suspect that such information is untrue, inaccurate, offensive, defamatory, threatening, obscene, not current, incomplete or generally of a nature that does not pertain to the designated topic or theme or does not comply with this Agreement, the City has the right to suspend or terminate your account and any service requests you may have submitted, and may refuse you current or future use of the 311 App (or any portion thereof) and immediately terminate this Agreement without notice to you.</p><p>You agree and acknowledge that the City has no obligation to pre-screen service requests submitted using the 311 App, and that the displaying of a service request, including any related photographs or geographic locations, in the 311 App does not imply, state, or represent that the City has confirmed or accepts the validity of the service request. The City retains the option, at all times and at its sole discretion, to refuse or remove any information submitted or displayed in the 311 App, including but not limited to any photographs, information, or content that violates this agreement or is deemed offensive, objectionable, or inappropriate.</p><p><strong>5. Links</strong><br>If the City provides any links or other direction to third-party content or websites through the 311 App, you agree that such content is provided solely as a convenience to you. Third-party content or websites are independently developed by parties other than the City and the City assumes no responsibility for the accuracy or appropriateness of the information contained in such content or websites. The inclusion of any link to another website or any other external content does not imply an endorsement by the City and should not be construed as an endorsement of that party or its product or services. If you decide to access such external links or websites, you do so entirely at your own risk.</p> 936 </div> 937 </div> 938 939 <div class="paragraph paragraph--type--yp-opc-accordion-item paragraph--view-mode--default accordion__section not-active"> 940 941 <a href="#accordion-5993" data-accordionid="accordion-5993" class="accordion__section__title has-icon"> 942 943 <span>Is my personal information being shared to the public? </span> 944 </a> 945 946 947 <div class="accordion__section__content" id="accordion-5993" > 948 <p>No, none of your personal information is being shared publicly. Only you will see your information for requests you submitted on the 'You' Tab on your mobile device.</p> 949 </div> 950 </div> 951 952 <div class="paragraph paragraph--type--yp-opc-accordion-item paragraph--view-mode--default accordion__section not-active"> 953 954 <a href="#accordion-5444" data-accordionid="accordion-5444" class="accordion__section__title has-icon"> 955 956 <span>Why do I have to include my personal information? Why canât I submit it anonymously?</span> 957 </a> 958 959 960 <div class="accordion__section__content" id="accordion-5444" > 961 <p>We require your personal information to contact you if follow-up is required. The City of Edmonton adheres to <a href="https://www.alberta.ca/protection-of-privacy-act">Protection of Privacy Act (POPA)</a> legislation. </p><p>Please refer to the Privacy Policy for the Edmonton 311 mobile app for more detail. </p> 962 </div> 963 </div> 964 965 <div class="paragraph paragraph--type--yp-opc-accordion-item paragraph--view-mode--default accordion__section not-active"> 966 967 <a href="#accordion-1905" data-accordionid="accordion-1905" class="accordion__section__title has-icon"> 968
969 <span>Terms of Service</span> 970 </a> 971 972 973 <div class="accordion__section__content" id="accordion-1905" > 974 <p><strong>1. Acceptance of Terms</strong><br>The City of Edmonton (âCityâ) provides the Edmonton 311 mobile application (â311 Appâ) subject to the following Terms of Use Agreement (âAgreementâ), which may be updated by the City from time to time. By accessing and using the 311 App, you accept and agree to be bound by this Agreement. Review these terms of use carefully; if you do not agree with any part of this Agreement, do not install or use the 311 App.</p><p><strong>2. Ability to Accept Terms of Use</strong><br>By installing and using the 311 App, you are confirming that you are at least 18 years of age and are fully able and competent to accept and be bound by the terms of this Agreement.</p><p><strong>3. Description of 311 App</strong><br>The 311 App is available as an Android and iOS mobile application that allows you to do the following:</p><ol><li data-list-item-id="ef2263bbedb5adb3676dbbc2100980938">submit service requests to the City, such as pothole and graffiti reporting;</li><li data-list-item-id="ef72aaf73aba75cb7a0e5a205e4378cb6">submit photographs related to the service request and taken using your mobile device;</li><li data-list-item-id="ecbd634c9d19eaa8f570ffc1690ecfb2c"> record and submit your geographic location, as recorded by your mobile device when the service request is submitted;</li><li data-list-item-id="ed4155e71c12aa52cf83c9b1ebc244d86">view the status of service requests you have submitted;</li><li data-list-item-id="e95ffd6d4ad504bf3503cf4e6aefb66a2">view certain service requests submitted by other users.</li></ol><p>You assume all responsibility for obtaining access to the 311 App, and that access may involve third-party fees (such as Internet service provider or airtime charges) for which you are solely responsible. By providing the 311 App, the City makes no representations or warranties that any information or content provided to you through the 311 App is accurate, complete, reliable, or error-free.</p><p>You are not permitted to submit, and the City reserves the option to refuse to accept, service requests containing photographs or other information containing offensive or inappropriate material or images of identifiable individuals or other personally identifying information. Any photographs or other information meeting these criteria, at the sole discretion of the City, will be permanently deleted and the corresponding service request may be automatically closed without further action by the City. Please also see section 9, User Conduct.</p><p><strong>4. Limitation of Liability and Disclaimer of Warranties and Conditions</strong><br>Your use of the 311 App is solely at your own risk and you are fully responsible for any consequences arising from your use of the 311 App. All content, information, and services provided to you through the 311 App are provided on an âas isâ basis and on an âas availableâ basis.</p><p>The City disclaims all warranties or conditions, express or implied, relating to the 311 App or other products and services contemplated under this Agreement, including without limitation, implied warranties and conditions of merchantability and fitness for any particular purpose or non-infringement. The City does not assume responsibility for the content or quality of the 311 App or any content therein.</p><p>YOU EXPRESSLY UNDERSTAND AND AGREE THAT THE CITY IS NOT LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR OTHER DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES RESULTING FROM:</p><p>(i) YOUR USE OF, OR ACCESS TO, OR INABILITY TO USE OR ACCESS THE 311 APP;<br>(ii) ANY CONDUCT OR SUBMISSIONS OF ANY THIRD PARTY USING THE 311 APP; INCLUDING, WITHOUT LIMITATION, ANY DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER USERS OR THIRD PARTIES;<br>(iii) ANY SUBMISSIONS OR OTHER INFORMATION, INCLUDING PERSONAL INFORMATION, OBTAINED BY A THIRD PARTY FROM YOUR USE OF THE 311 APP;<br>(iv) YOUR FAILURE TO DISABLE THE LOCATION COLLECTION DATA FEATURE IN YOUR ELECTRONIC DEVICE OR SMARTPHONE;<br>(v) UNAUTHORIZED ACCESS, USE OR ALTERATION OF YOUR SUBMISSIONS, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE) OR ANY OTHER LEGAL PRINCIPLE.</p><p>YOU EXPRESSLY AGREE THAT THE CITY IS NOT RESPONSIBLE FOR ANY CONTACT OR INTERACTION BETWEEN YOU AND ANY OTHER USER OF THE 311 APP AND THAT YOU BEAR THE SOLE RISK OF ACCESSING OR USING THE 311 APP AND SUBMITTING OR POSTING SERVICE REQUESTS TO THE 311 APP, INCLUDING FOR THE POSTING OF SERVICE REQUESTS THAT CONTAIN PERSONAL INFORMATION WHICH MAY IDENTIFY YOU OR YOUR LOCATION.</p><p><strong>5. Indemnity</strong><br>You agree to indemnify, defend and hold harmless the City and its officials, officers, employees and authorized representatives from and against any liability or any form of loss injury, demand, action, cost, expense or claim of any kind, (including lawyerâs fees), relating in any way to your use of the 311 App, including, but not limited to, your connection to the 311 App, your use of the 311 App or any contents therein, any submissions made to the 311 App by you or another user, or your use of a third partyâs submissions to the 311 App.</p><p><strong>6. Copyright and Intellectual Property Rights</strong><br>The 311 App and all of its contents are protected by Canadian and International copyright and trademark laws and may not be used or reproduced without the express written consent of the City. Unauthorized use of the 311 App or its contents may violate copyright, trademark and other laws. Copying, repackaging, redistributing or modifying the 311 App, in whole or in part, in printed or electronic format, is strictly prohibited.</p><p>The City grants you a limited, non-exclusive, non-transferable licence to access and make personal use of the 311 App for the non-commercial purpose of submitting and reviewing service requests. You are prohibited from modifying the 311 App or its contents in any manner whatsoever.</p><p>No derivative use of the 311 App or its contents or any use of data mining, robots, spiders, search/retrieval applications or similar data-gathering and extraction tools is permitted. Any unauthorized use of the 311 App automatically terminates the license granted by this Agreement.</p><p>If you submit a service request, including any photographs and your geographic location, you hereby grant the City an irrevocable, non-exclusive, royalty-free right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such submissions worldwide and you irrevocably waive all moral rights to such submissions. You represent and warrant that you own or otherwise control all rights to any submissions made and that your submissions do not violate this Agreement. You understand that the City does not guarantee any confidentiality with respect to any information submitted using the 311 App. In addition, you agree that you are not entitled to any compensation or reimbursement of any kind from the City for your submissions under any circumstances.</p><p><strong>7. User Conduct</strong><br>
974If you use the 311 App to submit a service request, photograph, or other information that the City, in its sole discretion, deems to be untrue, inaccurate, offensive, defamatory, threatening, obscene, not current, incomplete, or generally of a nature that does not pertain to the designated topic or theme or does not comply with this Agreement, or the City has reasonable grounds to suspect that such information is untrue, inaccurate, offensive, defamatory, threatening, obscene, not current, incomplete or generally of a nature that does not pertain to the designated topic or theme or does not comply with this Agreement, the City has the right to suspend or terminate your account and any service requests you may have submitted, and may refuse you current or future use of the 311 App (or any portion thereof) and immediately terminate this Agreement without notice to you.</p><p>You agree and acknowledge that the City has no obligation to pre-screen service requests submitted using the 311 App, and that the displaying of a service request, including any related photographs or geographic locations, in the 311 App does not imply, state, or represent that the City has confirmed or accepts the validity of the service request. The City retains the option, at all times and at its sole discretion, to refuse or remove any information submitted or displayed in the 311 App, including but not limited to any photographs, information, or content that violates this agreement or is deemed offensive, objectionable, or inappropriate.</p><p><strong>8. Links</strong><br>If the City provides any links or other direction to third party content or websites through the 311 App, you agree that such content is provided solely as a convenience to you. Third party content or websites are independently developed by parties other than the City and the City assumes no responsibility for the accuracy or appropriateness of the information contained in such content or websites. The inclusion of any link to another website or any other external content does not imply an endorsement by the City and should not be construed as an endorsement of that party or its product or services. If you decide to access such external links or websites, you do so entirely at your own risk.</p><p><strong>9. Modification, Severability and Waiver</strong><br>The City reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the 311 App (or any part of it), with or without notice. You agree that the City will not be liable to you or to any third party for any modification, suspension or discontinuation of the 311 App (or any part of it).</p><p>Your use of the 311 App is subject to this Agreement, including any amendments. In the event any of the terms or conditions in this Agreement should be determined to be invalid, void or for any reason unenforceable, that condition will be deemed to be severable and not affect the validity and enforceability of any remaining condition.</p><p>The Cityâs failure to assert any right or provision under this Agreement shall not constitute a waiver of such right or provision.</p><p><strong>10. Governing Law and Jurisdiction</strong><br>The use of the 311 App is governed by the laws of the Province of Alberta. You agree to submit to the exclusive personal jurisdiction and venue of the courts located in Edmonton, Alberta. The United Nations Convention on Contracts for the International Sale of Goods does not apply.</p> 975 </div> 976 </div> 977 978 979 </div> 980 </div> 981 982 </div> 983 984 </div> 985 986 </div> 987 988 <div class="layout__region layout__region--second-below"> 989 990 991 992 <div class="paragraph paragraph--type--from-library paragraph--view-mode--default from-library state--published" id="edc74706-561b-4c8d-b45f-53d507a83f19"> 993 994 995 <div class="paragraph-library-item"> 996 997 <div class="module"> 998 <div class="block_moderation_state"> 999 <div class="moderation_state"> 1000 1001 </div> 1002 </div> 1003 <div class="media-gallery"> 1004 <div class="media-gallery__tools"> 1005 <div class="media-gallery__tools__tool" data-type="media-gallery__gallery--list" title="List View"> 1006 <i class="fas fa-th-list"></i> 1007 </div> 1008 <div class="media-gallery__tools__tool tool-active" data-type="media-gallery__gallery--grid" title="Grid View"> 1009 <i class="fas fa-th-large"></i> 1010 </div> 1011 </div> 1012 <ul class="media-gallery__gallery col-2 media-gallery__gallery--grid"> 1013 <div class="media-gallery__gallery__item" style="background-image: url('/sites/default/files/images/311-app-report-an-issue-500w.png');"> 1014 <li> 1015 <a class="fancybox no-pdf-icon" data-fancybox-type="image" href="/sites/default/files/images/311-app-report-an-issue-500w.png" title="Report an Issue" aria-label="Report an Issue" data-description="" rel="imagegallery" data-fancybox-width="445" data-fancybox-height="274"> 1016 <img src="/sites/default/files/images/311-app-report-an-issue-500w.png" alt="Report an Issue"></a> 1017 </li> 1018 <div class="title"> 1019 Report an Issue 1020 </div> 1021 </div> 1022 <div class="media-gallery__gallery__item" style="background-image: url('/sites/default/files/images/311-app-profile-screen-500w.png');"> 1023 <li> 1024 <a class="fancybox no-pdf-icon" data-fancybox-type="image" href="/sites/default/files/images/311-app-profile-screen-500w.png" title="Your Profile " aria-label="Your Profile " data-description="" rel="imagegallery" data-fancybox-width="445" data-fancybox-height="274"> 1025 <img src="/sites/default/files/images/311-app-profile-screen-500w.png" alt="Your Profile "></a> 1026 </li> 1027 <div class="title"> 1028 Your Profile 1029 </div> 1030 </div> 1031 <div class="media-gallery__gallery__item" style="background-image: url('/sites/default/files/images/311-app-reports-screen-500w.png');"> 1032 <li> 1033 <a class="fancybox no-pdf-icon" data-fancybox-type="image" href="/sites/default/files/images/311-app-reports-screen-500w.png" title="Reports" aria-label="Reports" data-description="" rel="imagegallery" data-fancybox-width="445" data-fancybox-height="274"> 1034 <img src="/sites/default/files/images/311-app-reports-screen-500w.png" alt="Reports"></a> 1035 </li> 1036 <div class="title"> 1037 Reports 1038 </div> 1039 </div> 1040 <div class="media-gallery__gallery__item" style="background-image: url('/sites/default/files/images/311-app-reports-recently-opened-screen-500w.png');"> 1041 <li> 1042 <a class="fancybox no-pdf-icon" data-fancybox-type="image" href="/sites/default/files/images/311-app-reports-recently-opened-screen-500w.png" title="Recently Opened Reports" aria-label="Recently Opened Reports" data-description="" rel="imagegallery" data-fancybox-width="445" data-fancybox-height="274"> 1043 <img src="/sites/default/files/images/311-app-reports-recently-opened-screen-500w.png" alt="Recently Opened Reports"></a> 1044 </li> 1045 <div class="title"> 1046 Recently Opened Reports 1047 </div> 1048 </div> 1049 <div class="media-gallery__gallery__item" style="background-image: url('/sites/default/files/images/311-app-community-services-lost-and-found-500w.png');"> 1050 <li> 1051 <a class="fancybox no-pdf-icon" data-fancybox-type="image" href="/sites/default/files/images/311-app-community-services-lost-and-found-500w.png" title="Sample Submission" aria-label="Sample Submission" data-description="" rel="imagegallery" data-fancybox-width="445" data-fancybox-height="274"> 1052 <img src="/sites/default/files/images/311-app-community-services-lost-and-found-500w.png" alt="Sample Submission"></a> 1053 </li> 1054 <div class="title"> 1055 Sample Submission 1056 </div> 1057 </div> 1058 </ul> 1059 </div> 1060 </div> 1061 1062 </div> 1063 1064 </div> 1065 1066 </div> 1067 1068 </div> 1069 1070 </div> 1071 1072 1073 <div class="paragraph paragraph--type--layout-component paragraph--view-mode--default"> 1074 <div class="layout layout--onecol-full-width"> 1075 <div class="layout__region layout__region--content"> 1076 <div class="paragraph paragraph--type--yp-opc-tiles paragraph--view-mode--default" id="anchor203399"> 1077 1078 <h2>Other City Apps and Online Tools</h2> 1079 <div class="tiles-wrapper"> 1080 <div class="tiles"> 1081 1082 <div class="paragraph paragraph--type--yp-opc-tile paragraph--view-mode--default tiles__tile"> 1083 1084 1085 1086 <a href="https://tripplanner.edmonton.ca/#/app/tripplanning" target="_self"> 1087 <div class="tiles__tile__icon icon"> 1088 1089 </div> 1090 1091 <h2>Transit Trip Planner</h2> 1092 1093 <p>Use the trip planner to view your schedule, find routes and see alerts.</p> 1094 </a> 1095 </div> 1096 1097 <div class="paragraph paragraph--type--yp-opc-tile paragraph--view-mode--default tiles__tile"> 1098 1099 1100 1101 <a href="https://movelearnplay.edmonton.ca/" target="_self"> 1102 <div class="tiles__tile__icon icon"> 1103 1104 </div> 1105 1106 <h2>Move Learn Play</h2> 1107 1108 <p>Register for programs, buy admissions & memberships, view drop-in schedules or book a space at City facilities.</p> 1109 </a> 1110 </div> 1111 1112 <div class="paragraph paragraph--type--yp-opc-tile paragraph--view-mode--default tiles__tile"> 1113 1114 1115 1116 <a href="/programs_services/apps_mobile/wastewise-app" target="_self"> 1117 <div class="tiles__tile__icon icon"> 1118 1119 </div> 1120 1121 <h2>WasteWise App</h2> 1122 1123 <p>Tips on waste sorting, collection schedules, notifications and more.</p> 1124 </a> 1125 </div> 1126 1127 <div class="paragraph paragraph--type--yp-opc-tile paragraph--view-mode--default tiles__tile"> 1128 1129 1130 1131 <a href="/programs_services/city-of-edmonton-apps" target="_self"> 1132 <div class="tiles__tile__icon icon"> 1133 1134 </div> 1135 1136 <h2>Other City Mobile Apps</h2> 1137 1138 <p>HotSpot Parking App, Notifications for City Facilities, Edmonton Public Library App and more.</p> 1139 </a> 1140 </div> 1141 1142 1143 </div> 1144 </div> 1145 </div> 1146 1147 </div> 1148 </div> 1149 1150 </div> 1151 1152 1153 <div class="paragraph paragraph--type--layout-component paragraph--view-mode--default"> 1154 <div class="layout layout--twocol-40-60"> 1155 <div class="layout__region layout__region--first"> 1156 <div class="paragraph paragraph--standard-page-v2 paragraph--type--callout paragraph--view-mode--default"> 1157 1158 1159 <div class="flex-callout flex-callout-primary"> 1160 1161 <h3>
1161Emergencies - Call 911</h3><p>For life-threatening emergency assistance, <strong>fire</strong>, <strong>ambulance </strong>or <strong>police</strong>, please call 911.</p><h4><strong>Non-emergency law enforcement-related services</strong> </h4><p>Call 780-423-4567 or #377 (mobile devices within city limits).</p><p>See <a href="https://www.edmontonpolice.ca/contactEPS.aspx">Contact Edmonton Police Services</a> for more.</p> 1162 1163 </div> 1164 1165 </div> 1166 1167 </div> 1168 1169 <div class="layout__region layout__region--second"> 1170 <div class="paragraph paragraph--type--yp-opc-text paragraph--view-mode--default text-paragraph" id="anchor187266"> 1171 1172 <h3>Services Outside of 311</h3><p>The following contacts are not part of 311 services.</p><table style="width:100%;" border="0" cellpadding="1" cellspacing="1"><thead><tr><th scope="col">Service</th><th scope="col">Phone </th></tr></thead><tbody><tr><td>ARC Transit</td><td>1-888-302-0001</td></tr><tr><td>ATCO Electric</td><td>1-800-668-2248</td></tr><tr><td>ATCO Gas</td><td>780-424-5222</td></tr><tr><td>BusLink</td><td>780-496-1600</td></tr><tr><td>DATS</td><td>780-496-4567</td></tr><tr><td>EPCOR</td><td>780-412-4000</td></tr><tr><td>HotSpot Parking</td><td>1-855-712-5888</td></tr><tr><td>Service Alberta</td><td>780-310-0000</td></tr><tr><td>TELUS</td><td>780-310-2255</td></tr><tr><td>The Support Network</td><td>211</td></tr><tr><td>Transit Watch</td><td>780-442-4900</td></tr></tbody></table> 1173 1174 </div> 1175 1176 </div> 1177 </div> 1178 1179 </div> 1180 1181 1182 <div class="paragraph paragraph--type--layout-component paragraph--view-mode--default"> 1183 1184 <div class="layout layout--twocol"> 1185 <div class="layout__region layout__region--top"> 1186 <div class="paragraph paragraph--type--yp-opc-text paragraph--view-mode--default text-paragraph" id="anchor202618"> 1187 1188 <h2 class="main-heading reduced-margin">Speak With a 311 Agent</h2> 1189 1190 </div> 1191 1192 </div> 1193 1194 <div class="layout__region layout__region--first"> 1195 <div class="paragraph paragraph--standard-page-v2 paragraph--type--callout paragraph--view-mode--default"> 1196 1197 1198 <div class="flex-callout flex-callout-secondary"> 1199 1200 <p><strong>Call 311 between 7am and 7pm, Monday - Saturday</strong><br>(closed Sundays and statutory holidays*)</p><p><strong>Outside Edmonton</strong>: 780-442-5311<br><strong>TTY services</strong>: 711</p> 1201 1202 </div> 1203 1204 </div> 1205 <div class="paragraph paragraph--type--yp-opc-text paragraph--view-mode--default text-paragraph" id="anchor187268"> 1206 1207 <p>*Closed: New Year's Day, Family Day, Good Friday, Easter Monday, Victoria Day, Canada Day, Civic Holiday, Labour Day, Truth and Reconciliation Day, Thanksgiving, Remembrance Day, Boxing Day, Christmas Day.</p><p>Closed days in lieu for stats on Sundays.</p> 1208 1209 </div> 1210 1211 </div> 1212 1213 <div class="layout__region layout__region--second"> 1214 <div class="paragraph paragraph--type--yp-opc-text paragraph--view-mode--default text-paragraph" id="anchor187269"> 1215 1216 <h3><strong>After Hours</strong></h3><p>If you encounter urgent bylaw matters or public safety concerns outside of regular hours, call 311 and select from the options available.</p><h3><strong>Language Translation</strong></h3><p>Non-English-speaking callers may request help from an interpreter. Our interpretive service offers help in more than 180 languages.</p><p>If you reported a concern to 311 that requires further review, please contact our <a href="/programs_services/contact-service-experience-team" data-entity-type="node" data-entity-uuid="9cc61342-fee8-4712-9717-f21928ca986d" data-entity-substitution="canonical">Service Experience Team</a>.</p> 1217 1218 </div> 1219 1220 </div> 1221 1222 </div> 1223 1224 </div> 1225 1226 1227 </div> 1228 1229 </div> 1230 </div> 1231 1232 </main> 1233 1234 </div> 1235 1236</article> 1237 1238 1239 1240 1241 1242 1243 </div> 1244 1245 1246 1247 1248 1249 <div class="views-element-container"><div class="view view-footer-notices view-id-footer_notices view-display-id-block_1 js-view-dom-id-4aba5ec7467dfad72da1e7dbfb809d36d693d79807dce2692b8f0fed1a01765f"> 1250 1251 1252 1253 1254 </div> 1255</div> 1256 1257 <footer class="container layout three-col" id="aria-footer"> 1258 <div class="row"> 1259 <div class="column"> 1260 1261 <div class="logo"> 1262 <img src="/themes/coe_edmontonca/images/interface/edmonton-logo.svg" alt="Edmonton Intranet logo"> 1263 </div> 1264 1265 </div> 1266 <div class="column"> 1267 1268<article data-history-node-id="4370" about="/footer" class="node node--type-footer node--view-mode-
1268default"> 1269 1270 1271 <div class="node__content"> 1272 1273 <h5><a href="/city_government/city_vision_and_strategic_plan/city-plan" data-entity-type="node" data-entity-uuid="8f11f83a-3022-4be8-86b6-5e8db9af2944" data-entity-substitution="canonical">The City Plan</a></h5><p><sup>Our strategic direction to make Edmonton a healthy, urban, climate resilient city that supports a prosperous region.</sup></p><h5><a href="https://why.edmonton.ca/">Why Edmonton</a></h5><p><sup>Stories about why Edmonton is the place to invest, live, learn and play.</sup></p><p><a href="https://www.facebook.com/cityofedmonton"><img alt="Facebook" src="/sites/default/files/public-files/social-icon-facebook.png" typeof="foaf:Image"></a> <a href="https://www.instagram.com/cityofedmonton/"><img alt="Instagram" src="/sites/default/files/public-files/social-icon-instagram.png" typeof="foaf:Image"></a> <a href="https://www.linkedin.com/company/city-of-edmonton"><img alt="LinkedIn" src="/sites/default/files/public-files/social-icon-linkedin.png" typeof="foaf:Image"></a> <a href="https://twitter.com/cityofedmonton"><img alt="Twitter" src="/sites/default/files/public-files/social-icon-twitter.png" typeof="foaf:Image"></a> <a href="https://www.youtube.com/user/CityEdmonton"><img alt="Youtube" src="/sites/default/files/public-files/social-icon-youtube.png" typeof="foaf:Image"></a></p> 1274 1275 </div> 1276 1277</article> 1278 1279 </div> 1280 <div class="column"> 1281 <div class="search-bar search-bar--footer"> 1282 <form action="/search"> 1283 <label for="footer-search-field" class="hiddenVisible">Search</label> 1284 <input placeholder="Search edmonton.ca" class="placeholder gtm-search" data-gtm-location="footer" name="q" aria-label="Search" title="Search" id="footer-search-field" autocomplete="off"> 1285 <div class="search-bar__search-suggestion"></div> 1286 <input type="submit" class="hiddenVisible"> 1287 <div class="search-bar__search-btn"><i class="fas fa-search"></i></div> 1288 </form> 1289 </div> 1290 1291 1292 <nav role="navigation" aria-labelledby="block-footer-menu" id="block-footer"> 1293 1294 <h2 class="visually-hidden" id="block-footer-menu">Footer</h2> 1295 1296 1297 1298 <ul region="footer" class="menu popular-areas-list"> 1299 <li class="menu-item"> 1300 <a href="/contactus?utm_source=footer&utm_campaign=contact" data-drupal-link-query="{"utm_campaign":"contact","utm_source":"footer"}" data-drupal-link-system-path="node/10820">Contact Us</a> 1301 </li> 1302 <li class="menu-item"> 1303 <a href="/city_government/jobs?utm_source=footer&utm_campaign=jobs" data-drupal-link-query="{"utm_campaign":"jobs","utm_source":"footer"}" data-drupal-link-system-path="node/9724">Jobs</a> 1304 </li> 1305 <li class="menu-item"> 1306 <a href="/city_government/initiatives_innovation/open-data?utm_source=footer&utm_campaign=opendata" data-drupal-link-query="{"utm_campaign":"opendata","utm_source":"footer"}" data-drupal-link-system-path="node/10357">Open Data</a> 1307 </li> 1308 <li class="menu-item"> 1309 <a href="/safety?utm_source=footer&utm_campaign=safety" data-drupal-link-query="{"utm_campaign":"safety","utm_source":"footer"}" data-drupal-link-system-path="node/7756">Safety and Security</a> 1310 </li> 1311 <li class="menu-item"> 1312 <a href="/conditionsofuse?utm_source=footer&utm_campaign=termsofuse" data-drupal-link-query="{"utm_campaign":"termsofuse","utm_source":"footer"}" data-drupal-link-system-path="node/7254">Terms of Use</a> 1313 </li> 1314 <li class="menu-item"> 1315 <a href="/web-privacy-code?utm_source=footer&utm_campaign=privacy" data-drupal-link-query="{"utm_campaign":"privacy","utm_source":"footer"}" data-drupal-link-system-path="node/7478">Privacy</a> 1316 </li> 1317 </ul> 1318 1319 1320 1321 </nav> 1322 1323 1324 1325 1326<article data-history-node-id="8018" about="/secondary-footer" class="node node--type-footer node--view-mode-
1326default"> 1327 1328 1329 <div class="node__content"> 1330 1331 <h2> </h2> 1332 1333<p><small>Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation.</small></p> 1334 1335 1336 </div> 1337 1338</article> 1339 1340 </div> 1341 </div> 1342 <div class="footer-bottom"> 1343 <div class="row"> 1344 <p class="copyright"> 1345 © 2026 City of Edmonton. All rights reserved. 1346 </p> 1347 </div> 1348 </div> 1349</footer> 1350 1351 </div> 1352 1353 1354
1354<script type="application/json" data-drupal-selector="drupal-settings-json">{"path":{"baseUrl":"\/","pathPrefix":"","currentPath":"node\/10150","currentPathIsAdmin":false,"isFront":false,"currentLanguage":"en"},"pluralDelimiter":"\u0003","suppressDeprecationErrors":true,"ckeditorResponsiveTable":{"tableSelector":"table:not([data-drupal-selector=\u0022edit-settings-selection-table\u0022])","failClass":null,"captionSide":null,"largeCharacterThreshold":null,"smallCharacterThreshold":null},"google_analytics":{"account":"G-DGDE39N1Z6","trackOutbound":true,"trackMailto":true,"trackTel":true,"trackDownload":true,"trackDownloadExtensions":"7z|aac|arc|arj|asf|asx|avi|bin|csv|doc(x|m)?|dot(x|m)?|exe|flv|gif|gz|gzip|hqx|jar|jpe?g|js|mp(2|3|4|e?g)|mov(ie)?|msi|msp|pdf|phps|png|ppt(x|m)?|pot(x|m)?|pps(x|m)?|ppam|sld(x|m)?|thmx|qtm?|ra(m|r)?|sea|sit|tar|tgz|torrent|txt|wav|wma|wmv|wpd|xls(x|m|b)?|xlt(x|m)|xlam|xml|z|zip"},"vars":{"node_id":"10150"},"csp":{"nonce":"UMq6MlY1gFaszGN3VClMSw"},"ckeditor5Premium":{"isMediaInstalled":true},"user":{"uid":0,"permissionsHash":"1b23194fa254f82b61cfe54e1fcb93bdee4bb1f4ef44b8cf2ff7add918840aec"}}</script>
vendor: 1 bytes, line 1354
1354
1355<script src="/sites/default/files/js/js_J6v6sP8ZD54riAZ9bLJ_4-Edv7b7c4mZY-n-cVWWuXg.js?scope=footer&delta=0&language=en&theme=coe_edmontonca&include=eJxlzUEKwzAMRNELJfhIQrEHV9SVjKWkze0bvEx2w2Pg5zeKhA0a8G7qcoCCt4Z0ByrivfG5ZANl76SmGcnjbFjnXkUdI-YB5WMal3KqzTZuU027iQY5eORXehL5Xis8lmpWryYrtzMke7rDcgi-ToWDCb9uI9JD_oQiWPc"></script>
vendor: 1 bytes, line 1355
1355
1356<script src="https://cdnjs.cloudflare.com/ajax/libs/handlebars.js/4.0.4/handlebars.min.js"></script>
vendor: 1 bytes, line 1356
1356
1357<script src="/sites/default/files/js/js_DbZbMhxmA2SgS41BucXUWLGjpvnUtgKYqCa-cs6PXL0.js?scope=footer&delta=2&language=en&theme=coe_edmontonca&include=eJxlzUEKwzAMRNELJfhIQrEHV9SVjKWkze0bvEx2w2Pg5zeKhA0a8G7qcoCCt4Z0ByrivfG5ZANl76SmGcnjbFjnXkUdI-YB5WMal3KqzTZuU027iQY5eORXehL5Xis8lmpWryYrtzMke7rDcgi-ToWDCb9uI9JD_oQiWPc"></script>
vendor: 1 bytes, line 1357
1357
1358<script src="https://cdnjs.cloudflare.com/ajax/libs/fancybox/2.1.5/jquery.fancybox.pack.js"></script>
vendor: 1 bytes, line 1358
1358
1359<script src="/sites/default/files/js/js_yzZTDqSOGZk4aoX8Kj2yaBPQFo2cJQEzcjUl2yPoLCw.js?scope=footer&delta=4&language=en&theme=coe_edmontonca&include=eJxlzUEKwzAMRNELJfhIQrEHV9SVjKWkze0bvEx2w2Pg5zeKhA0a8G7qcoCCt4Z0ByrivfG5ZANl76SmGcnjbFjnXkUdI-YB5WMal3KqzTZuU027iQY5eORXehL5Xis8lmpWryYrtzMke7rDcgi-ToWDCb9uI9JD_oQiWPc"></script>
1359 1360 1361 </body> 1362</html>
Line numbers count LF bytes from the start of the resource, as the search results do. Vendor segments are library code the classifier recognised; they are stored but not indexed. Bytes are shown as Latin1 characters, one per byte.