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Centre de la M\xe9diation de la Consommation de Conciliateurs de Justice",p="49 rue de Ponthieu, 75008 Paris, France",m="01 89 47 00 14",h="[email protected]",y="https://www.cm2c.net/declarer-un-litige.php";function f(e,t){let{currency:s}=t,i=(0,a.$)(t.lite.monthly,s),n=(0,a.$)(t.lite.yearly,s),r=(0,a.$)(t.plus.monthly,s),o=(0,a.$)(t.plus.yearly,s);return"fr"===e?{title:"Conditions g\xe9n\xe9rales de vente de Gladys Plus",description:"Les conditions g\xe9n\xe9rales de vente de Gladys Plus",heading:"Conditions g\xe9n\xe9rales de vente",updated:"Derni\xe8re mise \xe0 jour : 19 ao\xfbt 2026",sections:[{title:"Pr\xe9ambule",blocks:[{type:"p",text:"Gladys Plus est un service fourni par Gladys Assistant, soci\xe9t\xe9 par actions simplifi\xe9e au capital de 1 000 \u20AC, immatricul\xe9e au RCS de Paris sous le num\xe9ro 947 826 814, dont le si\xe8ge social est situ\xe9 66 avenue des Champs-\xc9lys\xe9es, 75008 Paris."},{type:"p",text:"Ce service est un service compl\xe9mentaire au produit open-source Gladys Assistant, qui apporte des fonctionnalit\xe9s comme le contr\xf4le \xe0 distance ou les sauvegardes automatis\xe9es."}]},{title:"Caract\xe9ristiques des services offerts",blocks:[{type:"p",text:"En souscrivant \xe0 Gladys Plus, l'utilisateur souscrit \xe0 un service qui lui donne acc\xe8s \xe0 :"},{type:"ul",items:["Un acc\xe8s \xe0 distance chiffr\xe9 de bout en bout \xe0 son instance Gladys Assistant via le Gladys Gateway","Un service de sauvegardes quotidiennes automatis\xe9es","Une int\xe9gration avec les assistants vocaux Google Home et Alexa","Une API HTTP ouverte pour connecter des services tiers","Un streaming de cam\xe9ra \xe0 distance (chiffr\xe9 de bout en bout)","Une int\xe9gration Enedis pour suivre sa consommation \xe9lectrique","Des mod\xe8les d'IA Open-Weight (h\xe9berg\xe9s en France chez Scaleway) pour interagir avec l'IA dans Gladys","Une API Owntracks pour le suivi de localisation"]},{type:"p",text:"La souscription au service Gladys Plus n'apporte pas de garanties sur le produit open-source Gladys Assistant qui est enti\xe8rement gratuit et d\xe9velopp\xe9 par la communaut\xe9 open-source Gladys Assistant, sans aucune affiliation entre les deux."},{type:"p",text:"Le produit open-source Gladys Assistant est distribu\xe9 sous licence Apache 2.0, sans aucune garantie sur son fonctionnement."}]},{title:"Tarif des prestations",blocks:[{type:"p",text:"Gladys Plus est disponible en deux formules :"},{type:"ul",items:[{label:"Gladys Plus Lite :",text:`${i}/mois ou ${n}/an - Acc\xe8s aux fonctionnalit\xe9s essentielles (acc\xe8s \xe0 distance, API ouverte, assistants vocaux avec Google Home/Alexa)`},{label:"Gladys Plus :",text:`${r}/mois ou ${o}/an - Acc\xe8s \xe0 toutes les fonctionnalit\xe9s (incluant sauvegardes, Enedis, mod\xe8les d'IA Open-Weight, streaming cam\xe9ra)`}]},{type:"p",text:"TVA non applicable, article 293 B du Code g\xe9n\xe9ral des imp\xf4ts. Les tarifs affich\xe9s sont les tarifs d\xe9finitifs, aucune taxe n'est ajout\xe9e au moment du paiement."}]},{title:"Dur\xe9e de l'offre et r\xe9siliation",blocks:[{type:"p",text:"L'abonnement Gladys Plus fait l'objet d'une reconduction automatique. L'utilisateur peut r\xe9silier son abonnement \xe0 tout moment et en un clic depuis son compte Gladys Plus, ou en envoyant un email \xe0 [email protected]."},{type:"p",text:"L'utilisateur dispose de 30 jours pour se faire rembourser s'il n'est pas satisfait de la prestation, et ce sans justification."},{type:"p",text:"Conform\xe9ment \xe0 l'article L. 215-1 du Code de la consommation, pour les abonnements annuels, Gladys Assistant informe l'utilisateur par email, au plus t\xf4t trois mois et au plus tard un mois avant le terme de la p\xe9riode en cours, de sa facult\xe9 de ne pas reconduire son abonnement. \xc0 d\xe9faut d'une telle information, l'utilisateur peut mettre fin gratuitement \xe0 son abonnement \xe0 tout moment \xe0 compter de la date de reconduction, et les sommes vers\xe9es apr\xe8s cette date lui sont rembours\xe9es."}
1,{type:"p",text:"Conform\xe9ment \xe0 l'article L. 215-1-1 du Code de la consommation, l'abonnement souscrit en ligne peut \xeatre r\xe9sili\xe9 en ligne, depuis le compte Gladys Plus de l'utilisateur, aussi simplement qu'il a \xe9t\xe9 souscrit."}]},{title:"Droit de r\xe9tractation pour l'abonnement Gladys Plus",blocks:[{type:"p",text:"Conform\xe9ment \xe0 l'article L. 221-18 du Code de la consommation, l'utilisateur consommateur dispose d'un d\xe9lai de 14 jours \xe0 compter de la conclusion du contrat pour exercer son droit de r\xe9tractation, sans avoir \xe0 motiver sa d\xe9cision ni \xe0 supporter de p\xe9nalit\xe9s."},{type:"p",text:"Le service Gladys Plus \xe9tant accessible imm\xe9diatement, l'utilisateur demande express\xe9ment, lors de sa souscription, que son ex\xe9cution commence avant l'expiration de ce d\xe9lai. Il conserve son droit de r\xe9tractation, mais devra r\xe9gler le montant correspondant au service d\xe9j\xe0 fourni jusqu'\xe0 la communication de sa d\xe9cision, au prorata de la p\xe9riode d'abonnement \xe9coul\xe9e."},{type:"p",text:"Pour exercer ce droit, l'utilisateur notifie sa d\xe9cision par email \xe0 [email protected], ou au moyen du formulaire type figurant \xe0 la fin des pr\xe9sentes conditions. Le remboursement intervient dans un d\xe9lai de 14 jours \xe0 compter de la r\xe9ception de cette d\xe9cision."},{type:"p",text:"Ind\xe9pendamment de ce droit l\xe9gal, Gladys Assistant accorde commercialement un d\xe9lai de 30 jours pour demander le remboursement int\xe9gral de l'abonnement, sans justification."}]},{title:"Livraison du mat\xe9riel",blocks:[{type:"p",text:"Le kit de d\xe9marrage est pr\xe9par\xe9 \xe0 la demande : le mini-PC est command\xe9 aupr\xe8s du fournisseur, install\xe9 et configur\xe9 individuellement, puis exp\xe9di\xe9 via Mondial Relay."},{type:"p",text:"La commande est g\xe9n\xe9ralement livr\xe9e sous 10 jours ouvr\xe9s \xe0 compter du paiement, et au plus tard 30 jours, conform\xe9ment \xe0 l'article L. 216-1 du Code de la consommation. \xc0 d\xe9faut de livraison dans ce d\xe9lai, l'utilisateur peut r\xe9soudre la commande dans les conditions pr\xe9vues par le Code de la consommation et obtenir le remboursement int\xe9gral des sommes vers\xe9es."},{type:"p",text:"Les frais de livraison et les pays desservis sont indiqu\xe9s lors du paiement, avant la validation de la commande."}]},{title:"Droit de r\xe9tractation pour les achats de mat\xe9riel",blocks:[{type:"p",text:"Conform\xe9ment aux dispositions l\xe9gales en vigueur, l'utilisateur dispose d'un d\xe9lai de 14 jours \xe0 compter de la r\xe9ception du mat\xe9riel (kit de d\xe9marrage Gladys) pour exercer son droit de r\xe9tractation sans avoir \xe0 justifier de motifs ni \xe0 payer de p\xe9nalit\xe9s."},{type:"p",text:"Pour exercer ce droit, l'utilisateur notifie sa d\xe9cision de r\xe9tractation par email \xe0 [email protected], ou au moyen du formulaire type figurant \xe0 la fin des pr\xe9sentes conditions. Le mat\xe9riel doit \xeatre renvoy\xe9 au plus tard 14 jours apr\xe8s cette notification. Les frais de retour sont \xe0 la charge de l'utilisateur."},{type:"p",text:"L'utilisateur peut essayer le mat\xe9riel comme il l'aurait fait en magasin. Sa responsabilit\xe9 n'est engag\xe9e qu'\xe0 l'\xe9gard de la d\xe9pr\xe9ciation du mat\xe9riel r\xe9sultant de manipulations autres que celles n\xe9cessaires pour \xe9tablir sa nature, ses caract\xe9ristiques et son bon fonctionnement."},{type:"p",text:"Le remboursement porte sur le prix du mat\xe9riel ainsi que sur les frais de livraison standard initialement factur\xe9s. Il intervient dans un d\xe9lai de 14 jours \xe0 compter de la r\xe9cup\xe9ration du mat\xe9riel ou de la preuve de son exp\xe9dition, la date retenue \xe9tant celle du premier de ces faits."}]},{title:"Garanties l\xe9gales",blocks:[{type:"p",text:"Le mat\xe9riel vendu par Gladys Assistant (kit de d\xe9marrage) b\xe9n\xe9ficie des garanties l\xe9gales suivantes, ind\xe9pendamment de toute garantie commerciale :"},{type:"ul",items:[{label:"Garantie l\xe9gale de conformit\xe9 :",text:"articles L. 217-3 et suivants du Code de la consommation. Le consommateur dispose d'un d\xe9lai de deux ans \xe0 compter de la d\xe9livrance du bien pour obtenir sa mise en conformit\xe9, sans frais et sans avoir \xe0 prouver le d\xe9faut pendant les vingt-quatre mois qui suivent la d\xe9livrance. Il peut choisir entre la r\xe9paration et le remplacement du bien, et obtenir une r\xe9duction du prix ou la r\xe9solution de la vente dans les cas pr\xe9vus par la loi."},{label:"Prolongation de la garantie :",text:"toute r\xe9paration intervenant dans le cadre de la garantie l\xe9gale de conformit\xe9 prolonge celle-ci de six mois. Si le consommateur demande la r\xe9paration mais que le vendeur impose le remplacement, la garantie l\xe9gale de conformit\xe9 est renouvel\xe9e pour deux ans \xe0 compter du remplacement."}
1,{label:"Garantie des vices cach\xe9s :",text:"articles 1641 et suivants du Code civil. Le consommateur peut obtenir la r\xe9solution de la vente ou une r\xe9duction du prix, dans un d\xe9lai de deux ans \xe0 compter de la d\xe9couverte du vice."}]},{type:"p",text:"Le service Gladys Plus, en tant que service num\xe9rique, b\xe9n\xe9ficie de la garantie l\xe9gale de conformit\xe9 des contenus et services num\xe9riques pr\xe9vue aux articles L. 224-25-12 et suivants du Code de la consommation."},{type:"p",text:"Pi\xe8ces d\xe9tach\xe9es : le mini-PC fourni dans le kit de d\xe9marrage est fabriqu\xe9 par Beelink. Le fabricant ne communique pas de dur\xe9e de disponibilit\xe9 des pi\xe8ces d\xe9tach\xe9es pour ces mod\xe8les. Des pi\xe8ces (ventilateur, c\xe2bles, cartes) peuvent \xeatre obtenues sur demande aupr\xe8s de son service apr\xe8s-vente."},{type:"p",text:"Ces garanties s'exercent par email \xe0 [email protected]. Elles s'appliquent ind\xe9pendamment du droit de r\xe9tractation et de la garantie commerciale de remboursement de 30 jours."}]},{title:"Fin de vie du mat\xe9riel",blocks:[{type:"p",text:"Le kit de d\xe9marrage est un \xe9quipement \xe9lectrique et \xe9lectronique. En fin de vie, il ne doit pas \xeatre jet\xe9 avec les ordures m\xe9nag\xe8res, mais d\xe9pos\xe9 en d\xe9chetterie ou dans un point de collecte de d\xe9chets d'\xe9quipements \xe9lectriques et \xe9lectroniques (DEEE), notamment ceux des distributeurs d'\xe9quipements informatiques."},{type:"p",text:"L'\xe9co-participation applicable au mat\xe9riel est acquitt\xe9e en amont par le fabricant ou l'importateur qui l'a mis sur le march\xe9 fran\xe7ais."}]},{title:"Disponibilit\xe9",blocks:[{type:"p",text:"\xc9tant d\xe9velopp\xe9 et maintenu par une seule personne, la disponibilit\xe9 du produit est dite au \"best-effort\", sans SLA garanti. N\xe9anmoins, depuis 2019 nous n'avons quasiment pas connu d'interruption de service."}]},{title:"M\xe9diation de la consommation",blocks:[{type:"p",text:"Conform\xe9ment \xe0 l'article L. 612-1 du Code de la consommation, tout consommateur a le droit de recourir gratuitement \xe0 un m\xe9diateur de la consommation en vue de la r\xe9solution amiable d'un litige qui l'oppose \xe0 un professionnel. Apr\xe8s avoir adress\xe9 une r\xe9clamation \xe9crite \xe0 [email protected] et \xe0 d\xe9faut de solution satisfaisante, le consommateur peut saisir le m\xe9diateur d\xe9sign\xe9 par Gladys Assistant :"},{type:"dl",separator:" :",items:[{term:"M\xe9diateur",value:c},{term:"Adresse",value:p},{term:"T\xe9l\xe9phone",value:m},{term:"Email",value:h}]},{type:"p",text:"Le litige peut \xe9galement \xeatre d\xe9clar\xe9 en ligne :",link:{label:"www.cm2c.net",href:y}},{type:"p",text:"La saisine du m\xe9diateur doit intervenir dans un d\xe9lai maximal d'un an \xe0 compter de la r\xe9clamation \xe9crite adress\xe9e au professionnel. Le recours \xe0 la m\xe9diation est gratuit pour le consommateur."}]},{title:"Responsabilit\xe9",blocks:[{type:"p",text:"Gladys Assistant SAS est responsable de plein droit de la bonne ex\xe9cution du service Gladys Plus, dans les conditions pr\xe9vues par le Code de la consommation. Aucune stipulation des pr\xe9sentes ne peut avoir pour effet de supprimer ou de r\xe9duire le droit \xe0 r\xe9paration de l'utilisateur consommateur en cas de manquement de Gladys Assistant SAS \xe0 ses obligations."},{type:"p",text:"Gladys Assistant SAS ne garantit pas que le service Gladys Plus sera exempt d'anomalies ou d'erreurs, ni qu'il fonctionnera sans interruption, ni qu'il est compatible avec un mat\xe9riel ou une configuration particuli\xe8re autre que ceux express\xe9ment valid\xe9s sur le site. Sa disponibilit\xe9 est d\xe9crite \xe0 l'article \xab Disponibilit\xe9 \xbb des pr\xe9sentes."},{type:"p",text:"Le produit open-source Gladys Assistant, distribu\xe9 gratuitement sous licence Apache 2.0, est fourni sans garantie conform\xe9ment aux termes de cette licence. Il est distinct du service Gladys Plus."},{type:"p",text:"Pour les utilisateurs professionnels n'agissant pas en qualit\xe9 de consommateur, la r\xe9paration du pr\xe9judice subi ne pourra exc\xe9der le montant des sommes effectivement pay\xe9es au titre de l'abonnement au cours des douze derniers mois, et Gladys Assistant SAS ne sera pas tenue des dommages indirects (commercial, financier, exploitation)."}]},{title:"Droit applicable",blocks:[{type:"p",text:"Les pr\xe9sentes conditions g\xe9n\xe9rales de vente sont soumises au droit fran\xe7ais. Les dispositions plus protectrices de la loi du pays de r\xe9sidence habituelle du consommateur demeurent applicables."}]},{title:"Formulaire type de r\xe9tractation",blocks:[{type:"p",text:"Un simple email \xe0 [email protected] suffit pour se r\xe9tracter, il n'y a pas de d\xe9marche particuli\xe8re \xe0 suivre. Le formulaire ci-dessous est fourni parce que la loi l'impose, son utilisation n'est pas obligatoire."},{type:"p",text:"(Veuillez compl\xe9ter et renvoyer le pr\xe9sent formulaire uniquement si vous souhaitez vous r\xe9tracter du contrat.)"},{type:"ul",items:["\xc0 l'attention de Gladys Assistant, 66 avenue des Champs-\xc9lys\xe9es, 75008 Paris, France \u2014 [email protected] :","Je vous notifie par la pr\xe9sente ma r\xe9tractation du contrat portant sur la vente du bien ci-dessous / pour la prestation de services ci-dessous :","Command\xe9 le (*) / re\xe7u le (*) :","Nom du consommateur :","Adresse du consommateur :","Signature du consommateur (uniquement en cas de notification du pr\xe9sent formulaire sur papier) :","Date :","(*) Rayez la mention inutile."]}]}]}:{title:"Gladys Plus terms of sale",description:"The terms of sale of Gladys Plus",heading:"Terms of sale",updated:"Last updated: 19 August 2026",sections:[{title:"Preamble",blocks:[{type:"p",text:"Gladys Plus is a service provided by Gladys Assistant, a French simplified joint-stock company with a share capital of 1 000 \u20AC, registered with the Paris trade register under number 947 826 814, whose registered office is at 66 avenue des Champs-\xc9lys\xe9es, 75008 Paris, France."},{type:"p",text:"This service complements the open-source product Gladys Assistant, and brings features such as remote access or automated backups."}]},{title:"Features of the services offered",blocks:[{type:"p",text:"By subscribing to Gladys Plus, the user subscribes to a service which gives access to:"},{type:"ul",items:["End-to-end encrypted remote access to their Gladys Assistant instance through the Gladys Gateway","An automated daily backup service","An integration with the Google Home and Alexa voice assistants","An open HTTP API to connect third-party services","Remote camera streaming (end-to-end encrypted)","An Enedis integration to monitor electricity consumption","Open-Weight AI models (hosted in France at Scaleway) to interact with AI in Gladys","An Owntracks API for location tracking"]},{type:"p",text:"Subscribing to the Gladys Plus service does not provide any warranty on the open-source product Gladys Assistant, which is entirely free and developed by the Gladys Assistant open-source community, with no affiliation between the two."},{type:"p",text:"The open-source product Gladys Assistant is distributed under the Apache 2.0 license, without any warranty regarding its operation."}]},{title:"Pricing",blocks:[{type:"p",text:"Gladys Plus is available in two plans:"},{type:"ul",items:[{label:"Gladys Plus Lite:",text:`${i}/month or ${n}/year - Access to the essential features (remote access, open API, voice assistants with Google Home/Alexa)`},{label:"Gladys Plus:",text:`${r}/month or ${o}/year - Access to all the features (including backups, Enedis, Open-Weight AI models, camera streaming)`}]},{type:"p",text:"VAT is not applicable, article 293 B of the French general tax code. The prices displayed are final prices, no tax is added at checkout."}]},{title:"Duration of the offer and cancellation",blocks:[{type:"p",text:"The Gladys Plus subscription is automatically renewed. The user can cancel their subscription at any time, in one click from their Gladys Plus account, or by sending an email to [email protected]."},{type:"p",text:"The user has 30 days to get a refund if they are not satisfied with the service, without having to justify their decision."},{type:"p",text:"In accordance with article L. 215-1 of the French consumer code, for yearly subscriptions, Gladys Assistant informs the user by email, at the earliest three months and at the latest one month before the end of the current period, of their right not to renew their subscription. Failing that information, the user may terminate their subscription free of charge at any time from the renewal date onwards, and the amounts paid after that date are refunded."},{type:"p",text:"In accordance with article L. 215-1-1 of the French consumer code, a subscription taken out online can be terminated online, from the user's Gladys Plus account, as simply as it was taken out."}]},{title:"Right of withdrawal for the Gladys Plus subscription",blocks:[{type:"p",text:"In accordance with article L. 221-18 of the French consumer code, a consumer has 14 days from the conclusion of the contract to exercise their right of withdrawal, without having to justify their decision nor to pay any penalty."},{type:"p",text:"As the Gladys Plus service is available immediately, the user expressly requests, when subscribing, that its performance starts before that period ends. They keep their right of withdrawal, but will owe the amount corresponding to the service already provided until they communicate their decision, in proportion to the elapsed subscription period."},{type:"p",text:"To exercise this right, the user notifies their decision by email at [email protected], or using the model form at the end of these terms. The refund is issued within 14 days from the reception of that decision."},{type:"p",text:"Independently of this legal right, Gladys Assistant commercially grants 30 days to ask for a full refund of the subscription, without any justification."}]},{title:"Delivery of the hardware",blocks:[{type:"p",text:"The starter kit is prepared to order: the mini-PC is ordered from the supplier, installed and configured individually, then shipped through Mondial Relay."},{type:"p",text:"The order is usually delivered within 10 working days of the payment, and at the latest within 30 days, in accordance with article L. 216-1 of the French consumer code. Failing delivery within that period, the user may cancel the order under the conditions set by the French consumer code and be refunded in full."},{type:"p",text:"Delivery costs and the countries served are shown at payment, before the order is confirmed."}]},{title:"Right of withdrawal for hardware purchases",blocks:[{type:"p",text:"In accordance with the applicable legal provisions, the user has 14 days from the reception of the hardware (Gladys starter kit) to exercise their right of withdrawal, without having to justify their decision nor to pay any penalty."},{type:"p",text:"To exercise this right, the user notifies their withdrawal decision by email at [email protected], or using the model form at the end of these terms. The hardware must be sent back no later than 14 days after that notification. Return shipping costs are at the user's expense."},{type:"p",text:"The user may try out the hardware as they would have done in a shop. They are only liable for the depreciation of the hardware resulting from handling beyond what is necessary to establish its nature, characteristics and proper operation."},{type:"p",text:"The refund covers the price of the hardware as well as the standard delivery costs initially charged. It is issued within 14 days from the recovery of the hardware or from the proof of its shipment, whichever comes first."}]},{title:"Legal guarantees",blocks:[{type:"p",text:"The hardware sold by Gladys Assistant (starter kit) comes with the following legal guarantees, independently of any commercial guarantee:"},{type:"ul",items:[{label:"Legal guarantee of conformity:",text:"articles L. 217-3 and following of the French consumer code. The consumer has two years from the delivery of the goods to obtain their conformity, free of charge and without having to prove the defect during the twenty-four months following delivery. They may choose between repair and replacement, and obtain a price reduction or the cancellation of the sale in the cases provided for by the law."},{label:"Extension of the guarantee:",text:"any repair carried out under the legal guarantee of conformity extends it by six months. If the consumer asks for a repair but the seller imposes a replacement, the legal guarantee of conformity is renewed for two years from the replacement."},{label:"Guarantee against hidden defects:",text:"articles 1641 and following of the French civil code. The consumer may obtain the cancellation of the sale or a price reduction, within two years from the discovery of the defect."}]},{type:"p",text:"The Gladys Plus service, as a digital service, comes with the legal guarantee of conformity for digital content and services provided for by articles L. 224-25-12 and following of the French consumer code."},{type:"p",text:"Spare parts: the mini-PC supplied in the starter kit is manufactured by Beelink. The manufacturer does not state for how long spare parts remain available for these models. Parts (fan, cables, boards) can be obtained on request from its after-sales service."},{type:"p",text:"These guarantees are exercised by email at [email protected]. They apply independently of the right of withdrawal and of the 30-day commercial refund guarantee."}]},{title:"End of life of the hardware",blocks:[{type:"p",text:"The starter kit is an electrical and electronic equipment. At the end of its life it must not be thrown away with household waste, but taken to a waste facility or to a collection point for waste electrical and electronic equipment (WEEE), such as those of computer equipment retailers."}
1,{type:"p",text:"The eco-contribution applying to the hardware is paid upstream by the manufacturer or the importer who placed it on the French market."}]},{title:"Availability",blocks:[{type:"p",text:'As it is developed and maintained by a single individual, the availability of the product is provided on a "best-effort" basis, with no guaranteed SLA. That said, since 2019 we have experienced almost no service interruption.'}]},{title:"Consumer mediation",blocks:[{type:"p",text:"In accordance with article L. 612-1 of the French consumer code, every consumer has the right to use a consumer mediator, free of charge, to settle a dispute with a professional amicably. After sending a written complaint to [email protected] and failing a satisfactory answer, the consumer may refer the matter to the mediator appointed by Gladys Assistant:"},{type:"dl",items:[{term:"Mediator",value:c},{term:"Address",value:p},{term:"Phone",value:m},{term:"Email",value:h}]},{type:"p",text:"The dispute can also be declared online:",link:{label:"www.cm2c.net",href:y}},{type:"p",text:"The mediator must be contacted within one year of the written complaint sent to the professional. Mediation is free of charge for the consumer."}]},{title:"Liability",blocks:[{type:"p",text:"Gladys Assistant SAS is liable as of right for the proper performance of the Gladys Plus service, under the conditions set by the French consumer code. No provision of these terms may remove or reduce a consumer's right to compensation should Gladys Assistant SAS fail to meet its obligations."},{type:"p",text:'Gladys Assistant SAS does not warrant that the Gladys Plus service will be free of anomalies or errors, nor that it will operate without interruption, nor that it is compatible with any hardware or configuration other than the ones expressly validated on the website. Its availability is described in the "Availability" article of these terms.'},{type:"p",text:"The open-source product Gladys Assistant, distributed free of charge under the Apache 2.0 license, is provided without warranty in accordance with the terms of that license. It is distinct from the Gladys Plus service."},{type:"p",text:"For professional users not acting as consumers, the compensation for the damage suffered may not exceed the amounts actually paid for the subscription over the last twelve months, and Gladys Assistant SAS shall not be liable for indirect damages (commercial, financial, operational)."}]},{title:"Governing law",blocks:[{type:"p",text:"These terms of sale are governed by French law. The more protective provisions of the law of the consumer's country of habitual residence remain applicable."}]},{title:"Model withdrawal form",blocks:[{type:"p",text:"An email to [email protected] is enough to withdraw, there is no particular procedure to follow. The form below is provided because the law requires it; using it is not mandatory."},{type:"p",text:"(Please complete and return this form only if you wish to withdraw from the contract.)"},{type:"ul",items:["To Gladys Assistant, 66 avenue des Champs-\xc9lys\xe9es, 75008 Paris, France \u2014 [email protected]:","I hereby give notice of my withdrawal from the contract for the sale of the following goods / for the provision of the following service:","Ordered on (*) / received on (*):","Name of the consumer:","Address of the consumer:","Signature of the consumer (only if this form is notified on paper):","Date:","(*) Delete as appropriate."]}]},{blocks:[{type:"note",text:"Gladys Plus is operated from France, under French and European law. Should this English text and the French version differ, the French version prevails:",link:{label:"Conditions g\xe9n\xe9rales de vente",href:"/fr/plus/terms/"}}]}]}}function g(e){return"fr"===e?{title:"Politique de confidentialit\xe9",description:"La politique de confidentialit\xe9 du site gladysassistant.com et du service Gladys Plus : donn\xe9es collect\xe9es, bases l\xe9gales, destinataires, dur\xe9es de conservation et droits des utilisateurs.",heading:"Politique de confidentialit\xe9",updated:"Derni\xe8re mise \xe0 jour : 19 ao\xfbt 2026",sections:[{title:"Pr\xe9ambule",blocks:[{type:"p",text:"Nous mettons tout en place pour prot\xe9ger la vie priv\xe9e des utilisateurs de Gladys Plus."},{type:"p",text:"La pr\xe9sente politique de confidentialit\xe9 a pour objet d\u2019informer les utilisateurs sur les donn\xe9es collect\xe9es lors de leur utilisation du site gladysassistant.com et du service Gladys Plus."},{type:"p",text:"Le logiciel open source Gladys Assistant, lui, s'installe et fonctionne chez l'utilisateur : les donn\xe9es de sa maison connect\xe9e (appareils, sc\xe9narios, historiques) restent sur son propre mat\xe9riel et ne nous sont jamais transmises. Seules les statistiques d'usage d\xe9crites ci-dessous remontent \xe0 n
1os serveurs."}]},{title:"Responsable de traitement",blocks:[{type:"p",text:"Le responsable des traitements d\xe9crits ci-dessous est Gladys Assistant SAS, 66 avenue des Champs-\xc9lys\xe9es, 75008 Paris, France. Toute question relative \xe0 ces traitements peut \xeatre adress\xe9e \xe0 [email protected]."}]},{title:"Donn\xe9es collect\xe9es, finalit\xe9s et bases l\xe9gales",blocks:[{type:"ul",items:[{label:"Compte Gladys Plus :",text:"adresse email et nom d'utilisateur, communiqu\xe9s lors de l'inscription, pour cr\xe9er et g\xe9rer le compte et fournir le service. Base l\xe9gale : ex\xe9cution du contrat."},{label:"Paiement et facturation :",text:"les donn\xe9es de paiement sont trait\xe9es directement par Stripe, qui agit en qualit\xe9 de responsable de traitement pour cette op\xe9ration ; nous n'avons jamais acc\xe8s au num\xe9ro de carte bancaire. Nous conservons les donn\xe9es de facturation. Bases l\xe9gales : ex\xe9cution du contrat et obligation l\xe9gale comptable."},{label:"Sauvegardes :",text:"les sauvegardes de l'instance Gladys de l'utilisateur sont chiffr\xe9es de bout en bout avant leur envoi ; nous ne pouvons pas en lire le contenu. Base l\xe9gale : ex\xe9cution du contrat."},{label:"S\xe9curit\xe9 du service :",text:"l'adresse IP peut \xeatre conserv\xe9e temporairement en m\xe9moire pour limiter le nombre d'appels \xe0 une ressource (rate-limiting) et prot\xe9ger le service des attaques par d\xe9ni de service. Base l\xe9gale : int\xe9r\xeat l\xe9gitime \xe0 assurer la s\xe9curit\xe9 du service."},{label:"Fonctionnalit\xe9s d'IA :",text:"lorsque l'utilisateur utilise l'assistant IA, ses requ\xeates sont transmises aux mod\xe8les Open-Weight h\xe9berg\xe9s chez Scaleway, en France, pour produire une r\xe9ponse. Base l\xe9gale : ex\xe9cution du contrat."},{label:"Assistants vocaux :",text:"si l'utilisateur active l'int\xe9gration Google Home ou Alexa, les commandes vocales transitent par les services de Google ou d'Amazon, soumis \xe0 leurs propres politiques de confidentialit\xe9. Base l\xe9gale : ex\xe9cution du contrat, \xe0 l'initiative de l'utilisateur."},{label:"Statistiques d'usage du logiciel open source :",text:"une instance Gladys Assistant interroge p\xe9riodiquement nos serveurs pour savoir si une nouvelle version est disponible. \xc0 cette occasion, nous enregistrons le pays, la r\xe9gion et le fuseau horaire d\xe9duits de l'adresse IP de la requ\xeate, le syst\xe8me d'exploitation, la version de Node.js, l'ex\xe9cution ou non dans Docker, le nombre d'appareils connect\xe9s et la liste des int\xe9grations utilis\xe9es. L'adresse IP elle-m\xeame n'est pas conserv\xe9e, et ces donn\xe9es ne sont rattach\xe9es ni \xe0 un nom ni \xe0 un compte Gladys Plus. Base l\xe9gale : int\xe9r\xeat l\xe9gitime \xe0 conna\xeetre l'usage du projet et \xe0 alimenter ses statistiques publiques."},{label:"Formulaire de contact :",text:"adresse email et contenu du message, pour traiter la demande. Base l\xe9gale : int\xe9r\xeat l\xe9gitime \xe0 r\xe9pondre aux demandes qui nous sont adress\xe9es."},{label:"Newsletter :",text:"adresse email, pour envoyer les actualit\xe9s du projet. Base l\xe9gale : consentement, retirable \xe0 tout moment via le lien de d\xe9sinscription."},{label:"Mesure d'audience :",text:"statistiques de visite du site, collect\xe9es via OpenPanel, une solution open source que nous h\xe9bergeons nous-m\xeames, sans cookie ni identifiant d\xe9pos\xe9 dans le navigateur. Base l\xe9gale : int\xe9r\xeat l\xe9gitime \xe0 mesurer l'audience du site."}]}]},{title:"Destinataires des donn\xe9es",blocks:[{type:"p",text:"Les donn\xe9es ne sont ni vendues, ni lou\xe9es, ni transmises \xe0 des fins publicitaires. Elles sont accessibles \xe0 Gladys Assistant SAS et aux prestataires techniques suivants, qui agissent sur nos instructions :"},{type:"ul",items:["Cloudflare, pour l'h\xe9bergement du site et l'ex\xe9cution des fonctions serveur (formulaire de contact, inscription \xe0 la newsletter, paiement)","Stripe, pour le traitement des paiements","Scaleway, pour l'h\xe9bergement des mod\xe8les d'IA en France","DigitalOcean, dans un centre de donn\xe9es situ\xe9 en Allemagne, pour l'h\xe9bergement de l'infrastru
1cture Gladys Plus (API, sauvegardes, relais)","Amazon Web Services (Amazon SES), dans la r\xe9gion Irlande, pour l'envoi de la newsletter et des emails de service"]},{type:"p",text:"Certains de ces prestataires sont \xe9tablis hors de l'Union europ\xe9enne, ou peuvent y traiter des donn\xe9es. Ces transferts sont encadr\xe9s par les clauses contractuelles types de la Commission europ\xe9enne ou par une d\xe9cision d'ad\xe9quation."}]},{title:"Dur\xe9es de conservation",blocks:[{type:"ul",items:["Donn\xe9es du compte Gladys Plus : pendant toute la dur\xe9e de la relation commerciale, puis suppression","Sauvegardes : les sauvegardes de plus de six mois sont supprim\xe9es et, pass\xe9 le mois en cours, une seule sauvegarde par mois est conserv\xe9e ; l'utilisateur peut les supprimer \xe0 tout moment depuis son compte","Donn\xe9es de facturation : 10 ans, conform\xe9ment aux obligations comptables","Adresse IP utilis\xe9e pour le rate-limiting : quelques minutes, en m\xe9moire uniquement, sans \xe9criture sur disque","Messages envoy\xe9s via le formulaire de contact : le temps n\xe9cessaire au traitement de la demande","Adresse email inscrite \xe0 la newsletter : jusqu'au retrait du consentement","Mesure d'audience : les donn\xe9es collect\xe9es sont anonymes \u2014 aucune adresse IP n'est conserv\xe9e, et l'identifiant de visite ne peut plus \xeatre reli\xe9 \xe0 personne au-del\xe0 de 24 heures \u2014 elles ne sont donc pas soumises \xe0 une dur\xe9e de conservation"]}]},{title:"Stockage dans le navigateur",blocks:[{type:"p",text:"Le service Gladys Plus utilise le LocalStorage du navigateur de l'utilisateur pour stocker :"},{type:"ul",items:["La cl\xe9 priv\xe9e qui permet de communiquer avec l'instance Gladys Assistant de l'utilisateur.","Un token d'acc\xe8s \xe0 Gladys Plus qui authentifie l'utilisateur."]},{type:"p",text:"Le site gladysassistant.com y stocke la devise d\xe9tect\xe9e pour l'affichage des tarifs et, le cas \xe9ch\xe9ant, les param\xe8tres de campagne pr\xe9sents dans l'URL d'arriv\xe9e (utm_source, utm_medium, utm_campaign...), transmis avec la commande pour savoir d'o\xf9 proviennent les souscriptions."},{type:"p",text:"La mesure d'audience, elle, ne d\xe9pose ni cookie ni identifiant dans le navigateur : OpenPanel calcule un identifiant de visite c\xf4t\xe9 serveur, en hachant l'adresse IP et le navigateur avec un sel renouvel\xe9 chaque jour. L'adresse IP n'est pas conserv\xe9e et l'identifiant ne peut plus \xeatre rattach\xe9 \xe0 une visite ant\xe9rieure au-del\xe0 de 24 heures. Aucun identifiant publicitaire n'est collect\xe9 et aucun cookie publicitaire n'est d\xe9pos\xe9."}]},{title:"Droits des utilisateurs",blocks:[{type:"p",text:"Conform\xe9ment au R\xe8glement g\xe9n\xe9ral sur la protection des donn\xe9es, l'utilisateur dispose d'un droit d'acc\xe8s, de rectification, d'effacement, de limitation, d'opposition et de portabilit\xe9 de ses donn\xe9es, ainsi que du droit de retirer son consentement \xe0 tout moment lorsque le traitement repose sur celui-ci, et du droit de d\xe9finir des directives relatives au sort de ses donn\xe9es apr\xe8s son d\xe9c\xe8s."},{type:"p",text:"Ces demandes se font par courriel \xe0 l\u2019adresse [email protected]. Nous nous engageons \xe0 y r\xe9pondre dans un d\xe9lai de trente (30) jours calendaires \xe0 compter de leur r\xe9ception."},{type:"p",text:"L'utilisateur qui estime, apr\xe8s nous avoir contact\xe9s, que ses droits ne sont pas respect\xe9s peut adresser une r\xe9clamation \xe0 la Commission nationale de l'informatique et des libert\xe9s (CNIL), 3 place de Fontenoy, TSA 80715, 75334 Paris Cedex 07 :",link:{label:"www.cnil.fr",href:"https://www.cnil.fr"}}]}]}:{title:"Privacy policy",description:"The privacy policy of gladysassistant.com and of the Gladys Plus service: data collected, legal bases, recipients, retention periods and user rights.",heading:"Privacy policy",updated:"Last updated: 19 August 2026",sections:[{title:"Preamble",blocks:[{type:"p",text:"We do everything we can to protect the privacy of Gladys Plus users."},{type:"p",text:"The purpose of this privacy policy is to inform users about the data collected when they use the gladysassistant.com website and the Gladys Plus service."},{type:"p",text:"The open-source Gladys Assistant software itself is installed and runs at the user's home: their smart home data (devices, scenes, history) stays on their own hardware and is never sent to us. Only the usage statistics described below reach our servers."}]},{title:"Data controller",blocks:[{type:"p",text:"The controller of the processing described below is Gladys Assistant SAS, 66 avenue des Champs-\xc9lys\xe9es, 75008 Paris, France. Any question about it can be sent to [email protected]."}]},{title:"Data collected, purposes and legal bases",blocks:[{type:"ul",items:[{label:"Gladys Plus account:",text:"email address and username, provided when signing up, to create and manage the account and provide the service. Legal basis: performance of the contract."},{label:"Payment and invoicing:",text:"payment data is processed directly by Stripe, acting as a controller for that operation; we never have access to the card number. We keep the invoicing data. Legal bases: performance of the contract and accounting legal obligation."},{label:"Backups:",text:"the backups of the user's Gladys instance are end-to-e
1nd encrypted before being sent; we cannot read their content. Legal basis: performance of the contract."},{label:"Security of the service:",text:"the IP address may be kept temporarily in memory to limit the number of calls to a resource (rate-limiting) and protect the service against denial of service attacks. Legal basis: legitimate interest in keeping the service secure."},{label:"AI features:",text:"when the user uses the AI assistant, their requests are sent to the Open-Weight models hosted at Scaleway, in France, to produce an answer. Legal basis: performance of the contract."},{label:"Voice assistants:",text:"if the user enables the Google Home or Alexa integration, voice commands go through Google's or Amazon's services, subject to their own privacy policies. Legal basis: performance of the contract, at the user's initiative."},{label:"Usage statistics of the open-source software:",text:"a Gladys Assistant instance periodically asks our servers whether a new version is available. On that occasion, we record the country, region and timezone derived from the IP address of the request, the operating system, the Node.js version, whether it runs in Docker, the number of connected devices and the list of integrations in use. The IP address itself is not kept, and this data is linked neither to a name nor to a Gladys Plus account. Legal basis: legitimate interest in knowing how the project is used and in feeding its public statistics."},{label:"Contact form:",text:"email address and content of the message, to answer the request. Legal basis: legitimate interest in answering the requests sent to us."},{label:"Newsletter:",text:"email address, to send news about the project. Legal basis: consent, which can be withdrawn at any time through the unsubscribe link."},{label:"Analytics:",text:"website visit statistics, collected through OpenPanel, an open-source solution that we host ourselves, without any cookie or identifier stored in the browser. Legal basis: legitimate interest in measuring the audience of the website."}]}]},{title:"Recipients of the data",blocks:[{type:"p",text:"The data is never sold, rented, or shared for advertising purposes. It is accessible to Gladys Assistant SAS and to the following technical providers, acting on our instructions:"},{type:"ul",items:["Cloudflare, for the hosting of the website and the server functions (contact form, newsletter signup, payment)","Stripe, for payment processing","Scaleway, for hosting the AI models in France","DigitalOcean, in a data center located in Germany, for hosting the Gladys Plus infrastructure (API, backups, relays)","Amazon Web Services (Amazon SES), in the Ireland region, for sending the newsletter and service emails"]},{type:"p",text:"Some of these providers are established outside the European Union, or may process data there. Such transfers are governed by the European Commission's standard contractual clauses or by an adequacy decision."}]},{title:"Retention periods",blocks:[{type:"ul",items:["Gladys Plus account data: for the whole duration of the commercial relationship, then deleted","Backups: backups older than six months are deleted and, beyond the current month, a single backup per month is kept; the user can delete them at any time from their account","Invoicing data: 10 years, in accordance with accounting obligations","IP address used for rate-limiting: a few minutes, in memory only, never written to disk","Messages sent through the contact form: as long as needed to handle the request","Email address signed up to the newsletter: until consent is withdrawn","Analytics: the data collected is anonymous \u2014 no IP address is kept, and the visit identifier can no longer be tied to anyone beyond 24 hours \u2014 so no retention period applies to it"]}]},{title:"Browser storage",blocks:[{type:"p",text:"The Gladys Plus service uses the LocalStorage of the user's browser to store:"},{type:"ul",items:["The private key used to communicate with the user's Gladys Assistant instance.","A Gladys Plus access token which authenticates the user."]},{type:"p",text:"The gladysassistant.com website stores there the currency detected to display prices and, where applicable, the campaign parameters present in the landing URL (utm_source, utm_medium, utm_campaign...), passed along with the order to know where subscriptions come from."},{type:"p",text:"Analytics, on the other hand, stores neither a cookie nor an identifier in the browser: OpenPanel computes a visit identifier server-side, by hashing the IP address and the browser with a salt renewed every day. The IP address is not kept, and the identifier can no longer be tied to an earlier visit beyond 24 hours. No advertising identifier is collected and no advertising cookie is set."}]},{title:"User rights",blocks:[{type:"p",text:"In accordance with the General Data Protection Regulation, users have a right to access, rectify, erase, restrict, object to and port their data, as well as the right to withdraw their consent at any time where the processing is based on it, and the right to give instructions about what happens to their data after their death."},{type:"p",text:"These requests are made by email at [email protected]. We undertake to answer them within thirty (30) calendar days from their reception."},{type:"p",text:"A user who considers, after contacting us, that their rights are not respected may lodge a complaint with the French data protection authority (CNIL), 3 place de Fontenoy, TSA 80715, 75334 Paris Cedex 07:",link:{label:"www.cnil.fr",href:"https://www.cnil.fr"}}]},{blocks:[{type:"note",text:"Gladys Plus is operated from France, under French and European law. Should this English text and the French version differ, the French version prevails:",link:{label:"Politique de confidentialit\xe9",href:"/fr/plus/privacy/"}}]}]}}function b(e){return"fr"===e?{title:"Mentions l\xe9gales",description:"Mentions l\xe9gales du site gladysassistant.com : \xe9diteur, h\xe9bergeur, propri\xe9t\xe9 intellectuelle et donn\xe9es personnelles.",heading:"Mentions l\xe9gales",updated:"Derni\xe8re mise \xe0 jour : 19 ao\xfbt 2026",sections:[{title:"\xc9diteur du site",blocks:[{type:"p",text:"Le site gladysassistant.com est \xe9dit\xe9 par :"},{type:"dl",separator:" :",items:[{term:"Raison sociale",value:i},{term:"Forme juridique",value:"Soci\xe9t\xe9 par actions simplifi\xe9e \xe0 associ\xe9 unique (SASU)"},{term:"Si\xe8ge social",value:n}
1,{term:"Capital social",value:l},{term:"RCS",value:d},{term:"SIREN",value:u},{term:"TVA",value:"Non applicable, article 293 B du Code g\xe9n\xe9ral des imp\xf4ts (franchise en base de TVA)"},{term:"Directeur de la publication",value:o},{term:"Contact",value:r}]},{type:"p",text:"Gladys Assistant ne dispose pas d'accueil t\xe9l\xe9phonique. Les clients du service Gladys Plus et les acheteurs du kit de d\xe9marrage obtiennent une r\xe9ponse \xe0 [email protected] sous 5 jours ouvr\xe9s."},{type:"p",text:"Le logiciel open source Gladys Assistant est gratuit et ne s'accompagne d'aucun support individuel : l'entraide entre utilisateurs se fait sur le forum de la communaut\xe9.",link:{label:"community.gladysassistant.com",href:"https://community.gladysassistant.com/"}}]},{title:"H\xe9bergement",blocks:[{type:"p",text:"Le site gladysassistant.com est h\xe9berg\xe9 par Cloudflare, Inc., 101 Townsend Street, San Francisco, CA 94107, \xc9tats-Unis \u2014 t\xe9l\xe9phone : +1 650 319 8930."},{type:"p",text:"L'infrastructure du service Gladys Plus (API, sauvegardes, relais) est h\xe9berg\xe9e par DigitalOcean, LLC, 101 Avenue of the Americas, New York, NY 10013, \xc9tats-Unis, dans un centre de donn\xe9es situ\xe9 en Allemagne. Les mod\xe8les d'IA Open-Weight utilis\xe9s par Gladys Plus sont h\xe9berg\xe9s par Scaleway, en France."}]},{title:"Propri\xe9t\xe9 intellectuelle",blocks:[{type:"p",text:"Le logiciel Gladys Assistant est un logiciel open source distribu\xe9 sous licence Apache 2.0. Son code source est disponible publiquement :",link:{label:"github.com/GladysAssistant/Gladys",href:"https://github.com/GladysAssistant/Gladys"}},{type:"p",text:"Les autres \xe9l\xe9ments du site (textes, illustrations, photographies, logo et marque Gladys Assistant) sont la propri\xe9t\xe9 de Gladys Assistant SAS et ne peuvent \xeatre reproduits sans autorisation pr\xe9alable."}]},{title:"Conditions g\xe9n\xe9rales de vente",blocks:[{type:"p",text:"Les conditions applicables \xe0 l'abonnement Gladys Plus et aux achats de mat\xe9riel sont d\xe9taill\xe9es dans les",link:{label:"conditions g\xe9n\xe9rales de vente",to:"/plus/terms/"}}]},{title:"M\xe9diation de la consommation",blocks:[{type:"p",text:"Conform\xe9ment \xe0 l'article L. 616-1 du Code de la consommation, Gladys Assistant a d\xe9sign\xe9 un m\xe9diateur de la consommation, que tout client consommateur peut saisir gratuitement apr\xe8s avoir adress\xe9 une r\xe9clamation \xe9crite rest\xe9e sans solution satisfaisante :"},{type:"dl",separator:" :",items:[{term:"M\xe9diateur",value:c},{term:"Adresse",value:p},{term:"T\xe9l\xe9phone",value:m},{term:"Email",value:h}]},{type:"p",text:"Le litige peut \xe9galement \xeatre d\xe9clar\xe9 en ligne :",link:{label:"www.cm2c.net",href:y}}]},{title:"Donn\xe9es personnelles",blocks:[{type:"p",text:"Le traitement des donn\xe9es personnelles des utilisateurs est d\xe9crit dans la",link:{label:"politique de confidentialit\xe9",to:"/plus/privacy/"}},{type:"p",text:"Conform\xe9ment au R\xe8glement g\xe9n\xe9ral sur la protection des donn\xe9es (RGPD), l'utilisateur dispose d'un droit d'acc\xe8s, de rectification, d'opposition, de portabilit\xe9 et de suppression de ses donn\xe9es. Ces demandes peuvent \xeatre adress\xe9es par courriel \xe0 [email protected]."}]},{title:"Mesure d'audience",blocks:[{type:"p",text:"Le site utilise OpenPanel, une solution de mesure d'audience open source auto-h\xe9berg\xe9e par Gladys Assistant SAS, afin de comptabiliser les visites et d'am\xe9liorer le site. Elle ne d\xe9pose ni cookie ni identifiant dans le navigateur et ne conserve pas les adresses IP ; aucune donn\xe9e n'est revendue ni transmise \xe0 une r\xe9gie publicitaire."}]}]}:{title:"Legal notice",description:"Legal notice of gladysassistant.com: publisher, hosting, intellectual property and personal data.",heading:"Legal notice",updated:"Last updated: 19 August 2026",sections:[{title:"Website publisher",blocks:[{type:"p",text:"gladysassistant.com is published by:"},{type:"dl",items:[{term:"Company name",value:i},{term:"Legal form",value:"Simplified joint-stock company with a sole shareholder (SASU), under French law"},{term:"Registered office",value:n}
1,{term:"Share capital",value:l},{term:"Trade register (RCS)",value:d},{term:"SIREN",value:u},{term:"VAT",value:"Not applicable, article 293 B of the French general tax code (small-business VAT exemption)"},{term:"Publication director",value:o},{term:"Contact",value:r}]},{type:"p",text:"Gladys Assistant has no telephone support. Customers of the Gladys Plus service and buyers of the starter kit get an answer at [email protected] within 5 working days."},{type:"p",text:"The open-source Gladys Assistant software is free and comes with no individual support: users help each other on the community forum.",link:{label:"community.gladysassistant.com",href:"https://community.gladysassistant.com/"}}]},{title:"Hosting",blocks:[{type:"p",text:"gladysassistant.com is hosted by Cloudflare, Inc., 101 Townsend Street, San Francisco, CA 94107, United States \u2014 phone: +1 650 319 8930."},{type:"p",text:"The Gladys Plus infrastructure (API, backups, relays) is hosted by DigitalOcean, LLC, 101 Avenue of the Americas, New York, NY 10013, United States, in a data center located in Germany. The Open-Weight AI models used by Gladys Plus are hosted by Scaleway, in France."}]},{title:"Intellectual property",blocks:[{type:"p",text:"The Gladys Assistant software is open source, distributed under the Apache 2.0 license. Its source code is publicly available:",link:{label:"github.com/GladysAssistant/Gladys",href:"https://github.com/GladysAssistant/Gladys"}},{type:"p",text:"The other elements of the website (texts, illustrations, photographs, the Gladys Assistant logo and trademark) are the property of Gladys Assistant SAS and may not be reproduced without prior authorization."}]},{title:"Terms of sale",blocks:[{type:"p",text:"The conditions applying to the Gladys Plus subscription and to hardware purchases are detailed in the",link:{label:"terms of sale",to:"/plus/terms/"}}]},{title:"Consumer mediation",blocks:[{type:"p",text:"In accordance with article L. 616-1 of the French consumer code, Gladys Assistant has appointed a consumer mediator, whom any consumer customer may contact free of charge after a written complaint has been left without a satisfactory answer:"},{type:"dl",items:[{term:"Mediator",value:c},{term:"Address",value:p},{term:"Phone",value:m},{term:"Email",value:h}]},{type:"p",text:"The dispute can also be declared online:",link:{label:"www.cm2c.net",href:y}}]},{title:"Personal data",blocks:[{type:"p",text:"How the personal data of users is processed is described in the",link:{label:"privacy policy",to:"/plus/privacy/"}},{type:"p",text:"In accordance with the General Data Protection Regulation (GDPR), users have a right to access, rectify, object to, port and delete their data. These requests can be sent by email to [email protected]."}]},{title:"Analytics",blocks:[{type:"p",text:"The website uses OpenPanel, an open-source analytics solution self-hosted by Gladys Assistant SAS, to count visits and improve the website. It stores neither a cookie nor an identifier in the browser and does not keep IP addresses; no data is sold or shared with any advertising network."}]},{blocks:[{type:"note",text:"Gladys Assistant is a French company, operating under French and European law. Should this English text and the French version differ, the French version prevails:",link:{label:"Mentions l\xe9gales",href:"/fr/legal-notice/"}}]}]}}},54365(e,t,s){"use strict";s.r(t),s.d(t,{default:()=>d});var a=s(74848);s(96540);var i=s(19087),n=s(24377),r=s(55011),o=s(10378),l=s(38738);let d=function(){let{i18n:e}=(0,i.A)(),t="fr"===e.currentLocale?"fr":"en",s=(0,r.A)(),d=(0,l.nc)(t,o.z[s]);return(0,a.jsx)(n.A,{...d})}},46942(e){!function(){"use strict";var t={}.hasOwnProperty;function s(){for(var e="",i=0;i<arguments.length;i++){var n=arguments[i];n&&(e=a(e,function(e){if("string"==typeof e||"number"==typeof e)return e;if("object"!=typeof e)return"";if(Array.isArray(e))return s.apply(null,e);if(e.toString!==Object.prototype.toString&&!e.toString.toString().includes("[native code]"))return e.toString();var i="";for(var n in e)t.call(e,n)&&e[n]&&(i=a(i,n));return i}(n)))}return e}function a(e,t){return t?e?e+" "+t:e+t:e}e.exports?(s.default=s,e.exports=s):"function"==typeof define&&"object"==typeof define.amd&&define.amd?define("classnames",[],function(){return s}):window.classNames=s}()}}]);
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