https://thepac.center/assets/troubleshooting-BWLa6ZIN.js

1import{c as n,j as e,A as c,q as o,s as d,t as h,o as r,p as a,L as i,R as m}from"./index-BSzugPmD.js";import{H as x}from"./HelpPageTemplate-DXvAKM8G.js";import{T as u,a as p,b as t,c as l}from"./tabs-C6oFjMFO.js";import{B as s}from"./HelpSidebar-BofNFYJe.js";import"./AdminLayout-DX5QK5VW.js";import"./separator-BqR3PEuT.js";import"./index-wSwMCRPK.js";import"./house-BGxODrgI.js";import"./file-text-DJyMjD3v.js";import"./building-2-DIE5oqIV.js";import"./sparkles-BR-YgngI.js";import"./ticket-s1aGTLSr.js";import"./message-square-Bytuj-Mh.js";import"./brain-BUICmT7l.js";import"./search-DrVdsP-o.js";/**
2 * @license lucide-react v0.453.0 - ISC
3 *
4 * This source code is licensed under the ISC license.
5 * See the LICENSE file in the root directory of this source tree.
6 */const j=n("Wrench",[["path",{d:"M14.7 6.3a1 1 0 0 0 0 1.4l1.6 1.6a1 1 0 0 0 1.4 0l3.77-3.77a6 6 0 0 1-7.94 7.94l-6.91 6.91a2.12 2.12 0 0 1-3-3l6.91-6.91a6 6 0 0 1 7.94-7.94l-3.76 3.76z",key:"cbrjhi"}]]);function R(){return e.jsxs(x,{title:"Troubleshooting",icon:e.jsx(j,{className:"h-7 w-7 text-primary"}),children:[e.jsx("h2",{className:"font-kobe",children:"Common Issues and Solutions"}),e.jsx("p",{children:"This guide provides solutions for common issues you might encounter while using the PAC Center platform. If you're experiencing a problem, follow the troubleshooting steps below to resolve it."}),e.jsxs(c,{children:[e.jsx(o,{className:"h-4 w-4"}),e.jsx(d,{children:"Need Immediate Help?"}),e.jsx(h,{children:"If you're experiencing a critical issue that isn't covered in this guide, please contact technical support at [email protected] or call (610)-609-1367."})]}),e.jsxs(u,{defaultValue:"content",children:[e.jsxs(p,{className:"grid grid-cols-4 mb-6",children:[e.jsx(t,{value:"content",children:"Content Issues"}),e.jsx(t,{value:"integration",children:"Integration Issues"}),e.jsx(t,{value:"login",children:"Login Issues"}),e.jsx(t,{value:"performance",children:"Performance Issues"})]}),e.jsxs(l,{value:"content",className:"space-y-6",children:[e.jsx("h2",{className:"font-kobe",children:"Content Management Issues"}),e.jsx(r,{children:e.jsxs(a,{className:"p-6 space-y-4",children:[e.jsxs("div",{className:"space-y-2",children:[e.jsxs("h3",{className:"font-kobe flex items-center gap-2",children:[e.jsx(s,{className:"h-5 w-5 text-destructive"}),"Activity Information Not Updating"]}),e.jsx("p",{children:"If activity information from Amilia isn't updating on the website:"}),e.jsxs("ol",{className:"list-decimal ml-6 space-y-1",children:[e.jsx("li",{children:"Check if the activity exists in Amilia and is marked as active"}),e.jsx("li",{children:"Verify the activity has the correct season or date range"}),e.jsxs("li",{children:["Run a manual sync from the ",e.jsx(i,{href:"/admin/api-status",className:"text-primary hover:underline",children:"API Status page"})]}),e.jsx("li",{children:"Check the sync logs for any errors related to the specific activity"})]})]}),e.jsxs("div",{className:"space-y-2",children:[e.jsxs("h3",{className:"font-kobe flex items-center gap-2",children:[e.jsx(s,{className:"h-5 w-5 text-destructive"}),"Images Not Displaying"]}),e.jsx("p",{children:"If images are not displaying correctly:"}),e.jsxs("ol",{className:"list-decimal ml-6 space-y-1",children:[e.jsx("li",{children:"Verify the image was uploaded successfully to Cloudinary"}),e.jsx("li",{children:"Check if the image URL is correct in the database"}),e.jsx("li",{children:"Ensure the image format is supported (JPEG, PNG, GIF)"}),e.jsx("li",{children:"Try re-uploading the image with a different filename"}),e.jsx("li",{children:"Check browser console for any 404 errors related to image URLs"})]})]}),e.jsxs("div",{className:"space-y-2",children:[e.jsxs("h3",{className:"font-kobe flex items-center gap-2",children:[e.jsx(s,{className:"h-5 w-5 text-destructive"}),"Content Formatting Issues"]}),e.jsx("p",{children:"If text or content is displaying with incorrect formatting:"}),e.jsxs("ol",{className:"list-decimal ml-6 space-y-1",children:[e.jsx("li",{children:`Use the built-in editor's "Clear Formatting" option to remove any hidden styles`}),e.jsx("li",{children:"Avoid copying text directly from Word or other rich text editors"}),e.jsx("li",{children:"Use the HTML view to identify and remove any problematic code"}),e.jsx("li",{children:"Break long paragraphs into smaller chunks for better readability"})]})]})]})})]}),e.jsxs(l,{value:"integration",className:"space-y-6",children:[e.jsx("h2",{className:"font-kobe",children:"Integration Issues"}),e.jsx(r,{children:e.jsxs(a,{className:"p-6 space-y-4",children:[e.jsxs("div",{className:"space-y-2",children:[e.jsxs("h3",{className:"font-kobe flex items-center gap-2",children:[e.jsx(s,{className:"h-5 w-5 text-destructive"}),"Amilia Sync Failures"]}),e.jsx("p",{children:"If synchronization with Amilia is failing:"}),e.jsxs("ol",{className:"list-decimal ml-6 space-y-1",children:[e.jsx("li",{children:"Verify your Amilia API credentials are correct in the system settings"}),e.jsx("li",{children:"Check if your Amilia account has the necessary API permissions"}),e.jsxs("li",{children:["Verify the Amilia service is operational on the ",e.jsx(i,{href:"/admin/api-status",className:"text-primary hover:underline",children:"API Status page"})]}),e.jsx("li",{children:"Try running a manual sync to see detailed error messages"}),e.jsx("li",{children:"Contact Amilia support if the issue persists"})]})]}),e.jsxs("div",{className:"space-y-2",children:[e.jsxs("h3",{className:"font-kobe flex items-center gap-2",children:[e.jsx(s,{className:"h-5 w-5 text-destructive"}),"OpenAI Description Generation Errors"]}),e.jsx("p",{children:"If AI-generated descriptions are not working:"}),e.jsxs("ol",{className:"list-decimal ml-6 space-y-1",children:[e.jsx("li",{children:"Verify your OpenAI API key is valid and has sufficient credits"}),e.jsxs("li",{children:["Check the OpenAI service status on the ",e.jsx(i,{href:"/admin/api-status",className:"text-primary hover:underline",children:"API Status page"})]}),e.jsx("li",{children:"Try generating descriptions for a specific activity manually"}),e.jsx("li",{children:"Review the OpenAI usage logs for any error messages"}),e.jsx("li",{children:"If the issue persists, temporarily disable AI descriptions and add them manually"})]})]}),e.jsxs("div",{className:"space-y-2",children:[e.jsxs("h3",{className:"font-kobe flex items-center gap-2",children:[e.jsx(s,{className:"h-5 w-5 text-destructive"}),"Cloudinary Media Upload Failures"]}),e.jsx("p",{children:"If media uploads to Cloudinary are failing:"}),e.jsxs("ol",{className:"list-decimal ml-6 space-y-1",children:[e.jsx("li",{children:"Verify your Cloudinary credentials in system settings"}),e.jsx("li",{children:"Check if you've reached your Cloudinary plan limits"}),e.jsx("li",{children:"Ensure the file size is within acceptable limits (usually under 10MB)"}),e.jsx("li",{children:"Try a different file format or resize the image to a smaller dimension"}),e.jsxs("li",{children:["Verify Cloudinary service status on the ",e.jsx(i,{href:"/admin/api-status",className:"text-primary hover:underline",children:"API Status page"})]})]})]})]})})]}),e.jsxs(l,{value:"login",className:"space-y-6",children:[e.jsx("h2",{className:"font-kobe",children:"Login and Authentication Issues"}),e.jsx(r,{children:e.jsxs(a,{className:"p-6 space-y-4",children:[e.jsxs("div",{className:"space-y-2",children:[e.jsxs("h3",{className:"font-kobe flex items-center gap-2",children:[e.jsx(s,{className:"h-5 w-5 text-destructive"}),"Forgotten Password"]}),e.jsx("p",{children:"If you've forgotten your password:"}),e.jsxs("ol",{className:"list-decimal ml-6 space-y-1",children:[e.jsx("li",{children:'Click the "Forgot Password" link on the login page'}),e.jsx("li",{children:"Enter your email address associated with your account"}),e.jsx("li",{children:"Check your email (including spam/junk folders) for a reset link"}),e.jsx("li",{children:"Click the link and follow instructions to create a new password"}),e.jsx("li",{children:"If you don't receive the email, contact a super administrator to reset your password"})]})]}),e.jsxs("div",{className:"space-y-2",children:[e.jsxs("h3",{className:"font-kobe flex items-center gap-2",children:[e.jsx(s,{className:"h-5 w-5 text-destructive"}),"Cannot Log In"]}),e.jsx("p",{children:"If you're having trouble logging in:"}),e.jsxs("ol",{className:"list-decimal ml-6 space-y-1",children:[e.jsx("li",{children:"Verify you're entering the correct username and password"}),e.jsx("li",{children:'Use the "Forgot Password" feature to reset your password if needed'}),e.jsx("li",{children:"Clear your browser cache and cookies, then try again"}),e.jsx("li",{children:"Contact a system administrator if you continue to have issues"})]})]}),e.jsxs("div",{className:"space-y-2",children:[e.jsxs("h3",{className:"font-kobe flex items-center gap-2",children:[e.jsx(s,{className:"h-5 w-5 text-destructive"}),"Session Expires Too Quickly"]}),e.jsx("p",{children:"If your login session is expiring too quickly:"}),e.jsxs("ol",{className:"list-decimal ml-6 space-y-1",children:[e.jsx("li",{children:`Ensure you're checking the "Remember Me" box when logging in`}),e.jsx("li",{children:"Check if your browser is set to clear cookies when closed"}),e.jsx("li",{children:"Disable any privacy extensions that might be clearing your session"}),e.jsx("li",{children:"Update your browser to the latest version"}),e.jsx("li",{children:"Try using a different browser to see if the issue persists"})]})]})]})})]}),e.jsxs(l,{value:"performance",className:"space-y-6",children:[e.jsx("h2",{className:"font-kobe",children:"Performance Issues"}),e.jsx(r,{children:e.jsxs(a,{className:"p-6 space-y-4",children:[e.jsxs("div",{className:"space-y-2",children:[e.jsxs("h3",{className:"font-kobe flex items-center gap-2",children:[e.jsx(s,{className:"h-5 w-5 text-destructive"}),"Slow Page Loading"]}),e.jsx("p",{children:"If pages are loading slowly:"}),e.jsxs("ol",{className:"list-decimal ml-6 space-y-1",children:[e.jsx("li",{children:"Clear your browser cache and cookies"}),e.jsx("li",{children:"Try using a different browser or device"}),e.jsx("li",{children:"Check your internet connection speed"}),e.jsx("li",{children:"Reduce the number of images or media on the page"}),e.jsx("li",{children:"If the issue persists across multiple devices, contact technical support"})]})]}),e.jsxs("div",{className:"space-y-2",children:[e.jsxs("h3",{className:"font-kobe flex items-center gap-2",children:[e.jsx(s,{className:"h-5 w-5 text-destructive"}),"Calendar View Performance Issues"]}),e.jsx("p",{children:"If the calendar view is slow or unresponsive:"}),e.jsxs("ol",{className:"list-decimal ml-6 space-y-1",children:[e.jsx("li",{children:"Try limiting the date range to view fewer events at once"}),e.jsx("li",{children:"Switch to the list view if you need to browse through many events"}),e.jsx("li",{children:"Use category filters to reduce the number of displayed events"}),e.jsx("li",{children:"Ensure your browser is updated to the latest version"}),e.jsx("li",{children:"Try using Chrome or Firefox for better performance"})]})]}),e.jsxs("div",{className:"space-y-2",children:[e.jsxs("h3",{className:"font-kobe flex items-center gap-2",children:[e.jsx(s,{className:"h-5 w-5 text-destructive"}),"Admin Dashboard Lag"]}),e.jsx("p",{children:"If the admin dashboard is running slowly:"}),e.jsxs("ol",{className:"list-decimal ml-6 space-y-1",children:[e.jsx("li",{children:"Close unnecessary browser tabs and applications"}),e.jsx("li",{children:"Clear browser cache and cookies"}),e.jsx("li",{children:"Avoid having multiple admin sessions open simultaneously"}),e.jsx("li",{children:"Use pagination controls instead of loading all items at once"}),e.jsx("li",{children:"Check system resources (CPU, memory) on your device"})]})]})]})})]})]}),e.jsx("h2",{className:"font-kobe mt-8",children:"General Troubleshooting Steps"}),e.jsx("p",{children:"If you encounter an issue not covered above, try these general troubleshooting steps:"}),e.jsxs("ol",{className:"list-decimal ml-6 space-y-2 my-4",children:[e.jsxs("li",{children:[e.jsx("strong",{children:"Clear Your Browser Cache:"})," Accumulated cache can sometimes cause unexpected behavior. Clear your cache and cookies, then restart your browser."]}

6),e.jsxs("li",{children:[e.jsx("strong",{children:"Try a Different Browser:"})," Issues that appear in one browser may not occur in others. Try Chrome, Firefox, or Edge to determine if the problem is browser-specific."]}),e.jsxs("li",{children:[e.jsx("strong",{children:"Check for System Notifications:"})," Look for any alert banners or system notifications at the top of the admin dashboard that might indicate scheduled maintenance or known issues."]}),e.jsxs("li",{children:[e.jsx("strong",{children:"Restart the Process:"})," Sometimes, simply logging out, closing the browser, and starting fresh can resolve temporary glitches."]}),e.jsxs("li",{children:[e.jsx("strong",{children:"Check System Status:"})," Visit the ",e.jsx(i,{href:"/admin/api-status",className:"text-primary hover:underline",children:"API Status page"}),"to verify all integrations and services are functioning correctly."]})]}),e.jsx("div",{className:"flex items-center justify-center my-8",children:e.jsx(r,{className:"w-full max-w-xl",children:e.jsxs(a,{className:"p-6",children:[e.jsx("div",{className:"flex justify-center mb-4",children:e.jsx(m,{className:"h-16 w-16 text-primary"})}),e.jsx("h3",{className:"font-kobe text-xl font-bold text-center mb-2",children:"Still Having Issues?"}),e.jsx("p",{className:"text-center text-muted-foreground",children:"If you've tried all the troubleshooting steps and still can't resolve the issue, please contact technical support with details about the problem, including any error messages and steps to reproduce the issue."}),e.jsxs("p",{className:"text-center font-medium mt-4",children:["Email: [email protected]",e.jsx("br",{}),"Phone: (610)-609-1367"]})]})})}),e.jsx("h2",{className:"font-kobe",children:"Related Help Topics"}),e.jsxs("ul",{children:[e.jsx("li",{children:e.jsx(i,{href:"/admin/help/authentication",className:"text-primary hover:underline",children:"Authentication & Security"})}),e.jsx("li",{children:e.jsx(i,{href:"/admin/help/api-status",className:"text-primary hover:underline",children:"API Status Dashboard"})}),e.jsx("li",{children:e.jsx(i,{href:"/admin/help/bug-feature",className:"text-primary hover:underline",children:"Report Issues & Request Features"})})]})]})}export{R as default};