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Our insurance options expertly balance employee needs with your budget.","4":"Simplified management","5":"Clear, efficient processes reduce administrative complexity, creating a seamless experience for your team.","6":"Comprehensive care for employee wellâbeing","7":"Our smart solutions ensure easy access to healthcare, supporting employee health, performance, and business continuity."},"programs":{"1":"Additional Programs And Services To Ensure Your Businessâs Continuity","2":"We offer a range of solutions designed to simplify health insurance management, enhance the care experience, and streamline administrative processes with efficiency and clarity.","3":"No Approval Needed Hospitals","4":"Enable your employees to receive immediate medical care at a network of accredited hospitals without needing prior approval.","5":"Chronic Care Program","6":"Comprehensive support for managing chronic conditions. Includes regular checkups, medication delivery, & ongoing follow-ups via telemedicine.","7":"Digital Clinics","8":"Offers remote medical consultations, allowing your employees to connect easily with certified doctors without visiting a clinic."},"faqtab":{"1":"Bupa Programs","2":"Eligibility, Enrollment & Family Coverage","3":"Pricing & Insurance Policy","4":"Required Documents for Enrollment or Renewal","5":"Insurance Coverage Benefits","6":"Add / Remove Members & Update Information","7":"Pre-Authorizations","8":"Online Services","9":"Claims & Reimbursements","10":"Healthcare Provider Network","11":"Coverage for Saudis & Non-Saudis","12":"Travel Coverage & Treatment Outside KSA"},"faq":{"1":"Frequently asked questions","2":"Everything you need to know about the product and how it works.","2.1":"Contact us","1q.1":"I need a Bupa doctor to visit me for a home consultation. Is this possible?","1a.1":"Bupa doctors do not provide home consultations. However, you can receive healthcare services by calling the toll-free number 8004404040.","1q.2":"Are home vaccinations part of the Ministry of Health vaccination program?","1a.2":"Yes, vaccinations are administered according to your childâs age and the Ministry of Health vaccination schedule.","1q.3":"Is the home laboratory testing service available for those who do not have chronic diseases?","1a.3":"No, this service is available only for individuals with chronic diseases to help them monitor their health condition.","1q.4":"Which entities provide the medication refill service, and what is their role?","1a.4":"One of Bupa Arabiaâs partners licensed by the Ministry of Health will contact you to review your medications and then send approval to the nearest pharmacy to refill your prescriptions.","2q.1":"Can the parents of an expatriate employee (resident/ non-saudi) be covered?","2a.1":"Yes, an expatriate employee can add their parents under Bupaâs family coverage.","2q.2":"Who are the beneficiaries of Bupa Saudi Family coverage?","2a.2":"Bupaâs family coverage includes the husband, wife, children, and parents (if applicable).","2q.3":"Can I also include my parents under Aaâelat Al Saudia?","2a.3":"Yes, Aaâelat Al Saudia allows you to include your parents in your policy.","2q.4":"Who is covered under Bupa Family?","2a.4":"All direct family members (under 64 years of age) can be covered under Bupa Family.","2q.5":"Is it possible to also include my parents under my policy?","2a.5":"Yes, Bupa Family allows you to include your parents provided they are not above 64 years old.","3q.1":"How will the cost of my policy be calculated?","3a.1":"The cost is calculated based on the number of family members included, their ages, and any pre-existing medical conditions.","3q.2":"How much will a Bupa Family insurance policy cost?","3a.2":"The cost is determined based on the number of family members, their ages, and any pre-existing medical conditions.","3q.3":"Can I cancel the insurance policy after purchase and request a refund?","3a.3":"Yes, you can cancel the insurance policy after providing an alternative insurance. However, the refund process will take 60 days from the contract cancelation date.","3q.4":"When will the policy be activated?","3a.4":"The policy will be activated based on the selected date by the clinet.","3q.5":"Is it mandatory for all employees to have the same scheme plan?","3a.5":"No, it is not mandatory. Each employee can have different scheme plan. However, the dependents of an employee will have by default the same plan as the employee.","3q.6":"What dose Medical Declaration mean, and what the method for it?","3a.6":"the medical declaration is declaring all pre-existing health conditions of the client, so that they can be covered in the policy. It can be done through the medical declaration form available during the purchase process on the website.","4q.1":"What documents will I need to apply for Bupa Business insurance?","4a.1":"Required documents include a copy of the Commercial Registration, completed Medical Declaration form, identification cards for insured individuals and company owner, and a completed KYC form.","4q.2":"What documents will I need to provide to apply for my Bupa Family insurance?","4a.2":"You will need a copy of the family card, identification of the main member, completed Medical Declaration and KYC forms, signed agreements and proposals, and proof of payment if applicable.","5q.1":"What types of health insurance plans does Bupa offer?","5a.1":"In SME we offer essential, classic & premium plans.","5q.2":"What is covered under Bupa health insurance policies?","5a.2":"Check out table of benefit here for more details.","5q.3":"I am covered by my husband\'s work insurance policy. What are my maternity benefits?","5a.3":"Your policy covers antenatal care, delivery, and related services (such as circumcision or ear piercing) up to the maternity sublimit, subject to the policy terms.","5q.4":"I am covered by my workâs insurance policy. What are my optical benefits?","5a.4":"Your optical benefits include eye tests, lenses, and frames within your annual optical sublimit.","5q.5":"Do I get dental benefits?","5a.5":"Yes, your policy covers standard dental services such as consultations, X-rays, fillings, extractions, root canal treatment, and medication, up to the annual sublimit.","5q.6":"Am I covered for maternity and delivery as of my contract inception date?","5a.6":"Yes, Bupa Family and Bupa Business cover maternity and delivery starting from the policy contract signing date.","5q.7":"Do I have to pay for outpatient treatment?","5a.7":"Yes, outpatient treatment requires a co-payment.","5q.8":"Can I get a refill for chronic disease medications without visiting the hospital?","5a.8":"Yes, you can use the medication refill service through the Bupa app.","5q.9":"How can my family and I benefit from the insurance coverage provided by Bupa for families?","5a.9":"By visiting accredited hospitals and using the insurance cards.","5q.10":"What is the approved network of healthcare providers?","5a.10":"You can view the network through the Bupa website, the mobile app, or by contacting customer service.","5q.11":"What cases are excluded from health insurance coverage?","5a.11":"Excluded cases include cosmetic procedures, some chronic diseases that were not previously declared, and others according to the Council of Health Insurance (CHI) regulations.","6q.1":"How can I add my newborn baby to my policy?","6a.1":"Within the first three months, you can add your newborn by logging into your account and entering the date of birth. After three months, an ID number is required.","6q.2":"How can I find out why my pre-authorization got rejected?","6a.2":"You can log in to your account and track the request, or contact the membership helpline for assistance.","6q.3":"How do I change incorrect information on my insurance card?","6a.3":"You can submit a data correction request online.","6q.4":"If the request is rejected after submission, do I have to refill all my information once again?","6a.4":"If rejection is due to incorrect documents, only the correct documents need to be uploaded. If member details are incorrect, a new request must be submitted.","6q.5":"How can I add or remove a member to/from my policy?","6a.5":"Authorized members can add or remove members by logging into the Bupa Arabia website or contacting the membership department.","6q.6":"My name/personal details/date of birth are wrong. How can I ","6a.6":"You should contact the relevant Bupa support channel based on your insurance plan (Family, Business, or Corporate).","6q.7":"I would like to add a dependent to my plan. What is the simplest way to do so?","6a.7":"You can contact the membership helpline, visit a Bupa branch, or coordinate through your companyâs insurance administrator.","6q.8":"Can members change the policy start date?","6a.8":"No, the start date cannot be changed because it is linked to the beginning of the companyâs or familyâs contract.","6q.9":"Can a dependent be added using a border number?","6a.9":"Yes, a dependent can be added using their border number.","7q.1":"How can I obtain pre-authorisation for my treatment?","7a.1":"If treatment is
1within the Bupa network, the provider submits the request on your behalf. For reimbursement cases, you must submit the request yourself with medical reports.","7q.2":"I have received an SMS confirming receipt of my pre-authorisation request. How can I follow up?","7a.2":"You will receive another SMS with updates, or you may contact Customer Service for assistance.","7q.3":"I have already been granted approval but the validity period has expired. What should I do?","7a.3":"Your service provider must submit a request for approval renewal.","7q.4":"What is the validity period for approvals?","7a.4":"Approvals are generally valid for one month from the approval date or until policy expiry, whichever comes first.","7q.5":"I have been granted approval by a provider but havenât received the service. What should I do?","7a.5":"You must contact Customer Service to confirm non-utilization and request cancellation, then obtain a new approval from another provider.","8q.1":"Where can I find the reference number for my request?","8a.1":"The reference number is sent via email or can be retrieved by logging into your online account.","8q.2":"What information can I access through Bupa Arabiaâs online portal?","8a.2":"You can access personal details, coverage, network information, claims history, pre-authorizations, and print insurance certificates.","8q.3":"How can I access Bupa Arabiaâs online services?","8a.3":"You can create an account through the Bupa Arabia website by entering your membership and national ID details, then log in anytime.","8q.4":"What are the requirements and controls of the Electronic Insurance Operations Regulation?","8a.4":"They include compliance with information security, data protection and retention, electronic verification, and adherence to the requirements of the Council of Health Insurance (CHI).","9q.1":"A healthcare provider advised me to receive a service that they do not offer. What should I do?","9a.1":"The provider will refer you to another network provider who offers the service, or you can contact Bupa for assistance.","9q.2":"What should I do if the service I need is not available within the network of accredited clinics and hospitals?","9a.2":"Bupa can guide you to the nearest suitable provider or approve the service with an out-of-network provider if necessary.","10q.1":"What is the provider network?","10a.1":"The provider network lists all approved Bupa healthcare providers. You can view the full list via the website or Bupa Arabia app.","10q.2":"I am at the hospital and donât have my insurance card on me. What can I do?","10a.2":"You can access and print your insurance card through the Bupa Arabia app or contact Customer Service for a temporary confirmation.","10q.3":"What are the Network Providers for each scheme?","10a.3":"You can view the network providers by visiting our website to see the hospitals included in each plan.","10q.4":"Can the network provider be modified?","10a.4":"No, it cannot be modified. Each insurance plan has its own dedicated provider network.","11q.1":"What reasons can I choose from to cancel the insurance policy of Saudis and non-Saudis?","11a.1":"Cancellation reasons include resignation, divorce, termination, death, alternative insurance, transfer of sponsorship, exit visa, or leaving Saudi Arabia, depending on nationality","11q.2":"Can resident families obtain insurance coverage from Bupa Arabia?","11a.2":"Yes, through Bupaâs Family Program.","12q.1":"Will Bupa Domestic cover my staff outside KSA?","12a.1":"No. However, international emergency treatment can be added as an additional benefit if your staff travels with you.","12q.2":"I have been granted approval to undergo surgery but I want it to be performed in my home country. What should I do?","12a.2":"You should contact Customer Service to check whether your policy covers treatment outside Saudi Arabia. If covered, you will need to pay for the surgery upfront and submit a reimbursement claim upon your return.","12q.3":"I paid in cash for a medical procedure performed outside Saudi Arabia. How do I get reimbursed?","12a.3":"You must submit a reimbursement claim along with medical reports and supporting documents, provided your policy covers treatment outside the Kingdom. Reimbursement will be based on eligible network rates and policy terms.","12q.4":"Can expatriates (resident/ non-saud) living outside the Kingdom of Saudi Arabia obtain Bupa Arabia insurance coverage?","12a.4":"No, Bupa Arabia coverage is available only for residents within the Kingdom of Saudi Arabia."},"testimonials":{"1":"What did they say ","2":"China Petroleum Engineering & Construction Corporation","3":"Future Achievement Company","4":"Kufa Food Company","5":"Mohammed Ali Alsuwailem Company","6":"Alsharhan Energy Company","7":"Hani Youssef Yaqoub AlAlimi Contracting Company","1.1":"about us?","2.1":"Dear Bupa Team, We would like to extend our appreciation to Bupa for the level of service and support provided to our company. Since the beginning of our cooperation, we have experienced a smooth and professional working relationship with your team. The responsiveness and support we receive have met our expectations. We value this partnership and look forward to continuing our cooperation with Bupa in the future.","3.1":"I would like to express my appreciation for the services you provide at Bupa. Honestly, I am very satisfied with the experience I recently had with you.From your quick response, to the simplicity of the procedures, to the way you follow up on requests, these are all things that made dealing with you truly comfortable and effortless.This level of service is rare to find so clearly in other companies.I would also like to extend special thanks to the employee Ms. Jenan Alshafai. To be honest, her conduct is exceptionally professional and respectful. She always responds quickly, and is extremely cooperative.Also follows up on matters until she ensures everything is in perfect order.This approach gives the client a sense of comfort and confidence that their case is handled by someone knowledgeable and committed.Thank y
1ou for your efforts, and I wish you continued success. I hope you maintain this level of service and even exceed it.","4.1":"The purpose of these remarks is to provide constructive feedback that contributes to improving our joint workflow and ensuring the successful achievement of the contract objectives.","5.1":"We extend our sincere thanks and appreciation for the distinctive level of professional services you provide us, and for your continued commitment to quality performance, quick response, and genuine concern for your clientsâ comfort.We would like to particularly acknowledge Ms. Mariyah Aljarrash for the exceptional cooperation and effective communication we experienced with her. Her accuracy, dedication to completing requests, and professional handling of remarks are highly appreciated.Her commitment and ongoing diligence reflect a positive image of your company and further strengthen our confidence in maintaining this partnership in the best possible way.We offer you our deepest gratitude and wish you continued success. We look forward to the continued growth of our partnership in a way that benefits both sides.","6.1":"We would like to express our sincere thanks and appreciation for your continued cooperation. We would also like to specifically commend Mr. Rakan AlThubyani for his outstanding efforts and high level of professionalism in the field of medical insurance. We have witnessed prompt responsiveness, accurate follow-up, and professional conduct, which have directly contributed to simplifying procedures and enhancing the quality of the services provided.","7.1":"We would like to begin by expressing our appreciation for the continuous and fruitful cooperation between our company and your esteemed organization over the past ten years.Mr. Rakan has demonstrated clear dedication and a high level of professionalism in managing the contractual relationship between our two companies. His consistent follow-up on all contractual matters, along with his prompt response in addressing and resolving any issues, has played a key role in ensuring the quality of services delivered to us by Bupa. His professional approach and positive representation have contributed significantly to improving management satisfaction, facilitating smooth workflows, and ensuring seamless execution of procedures, all as a result of Mr. Rakan efforts.We thank you for your excellent choice of qualified professionals to manage your accounts, and we look forward to continuing our successful cooperation."},"mobileapp":{"1":"About our Mobile App","2":"Everything you need to secure your facility and employees, in one app.","3":"Create & manage claims","4":"Easily submit medical claims, track their real-time status, and view any reasons for rejection, all within the app.","5":"Preauthorization approval","6":"User can see his preauthorization approval details, track them & see the rejection reason if rejected.","7":"Check benefits and network coverage","8":"Review your policy\'s benefit limits and confirm which providers are covered under your network.","9":"Manage family and domestic worker insurance","10":"Handle insurance for your family, parents, and domestic workers, and select the suitable plan for each.Manage family and domestic worker insurance","11":"Book appointments","12":"Schedule telemedicine consultations with doctors across various specialties at your preferred time.","13":"Seasonal vaccinations","14":"Conveniently book seasonal vaccinations for yourself and your family members directly through the app.","15":"Download on the","16":"App Store","17":"Get it on","18":"Google Play"},"register":{"1":" Ù
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ات","2":"Start Your first step to get your questions by authenticating your company","3":"Register","4":"Get A Quote","5":"Checkout","6":"Company Name in English","7":"Company Name required","8":"Authorized National Id/Iqama is required","9":"Your Authorized ID is invali
1d","10":"Email Address","11":"Your Email is invalid","12":"5xxxxxxxx","13":"Your Mobile Number is invalid","14":"By clicking Confirm I accept","15":"Terms & Conditions","16":"Confirm","17":"Bupa Munshaat","18":"Health insurance for SMEs up to 250 employees","2.1":"account","2.2":"and authorized contact details."},"otp":{"1":"Enter OTP","2":"Confirm log in with OTP.","3":"We Have Sent A OTP To Your","4":"Verify","5":"Want To Change Your","6":"Phone Number","7":"Go Back","8":"Step","9":"To verify updated information","10":"We Have Sent A OTP To Your","R":"Resend Available in","D":"Didn\'t Receive Code?","D1":"Resend OTP"},"absher":{"1":"Account Information Update","2":"Enter OTP","3":"Please Enter The Authentication Code Sent From RAYA To The Mobile Number Registered On Your Owner Absher Account"},"changemobile":{"1":"Account Information Update","2":"Change Mobile Number","3":"Authorized national ID/ Iqama","4":"","5":"Email","6":"I confirm that this mobile number belongs to me and I agree to receive","7":"OTPs for verification.","8":"Continue"},"success":{"1":"Success!","2":"Your mobile number has been updated.","3":"Start over again"}}')}}]);
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