1import{j as e,S as A,B as r,s as E}from"./index-lo9aeXuc.js";import{r as c,L as a}from"./vendor-react-Ct1rbV2t.js";import{T as S}from"./Testimonials-CaT96BkY.js";import{F as I}from"./FeaturedCoaches-g7DH39VT.js";import{P as O}from"./ProspectusDownloadForm-BvFAlk87.js";import{j as h,a as i,A as g,U as z,k as D,q as X,W as d,p as q,o as L,n as T,C as _}from"./vendor-ui-CEoLnMhL.js";import"./vendor-supabase-BxfRiNd4.js";import"./CoachCard-BZ1Oj01h.js";import"./coach-C2ZSXSZx.js";import"./FormField-CWZ10hph.js";const F=[{question:"What is the Certified Process Professional (CPP) qualification?",answer:"CPP is a globally accredited certification for professionals who apply process excellence and Outside-In customer experience frameworks in their organisations. Launched in London in 2006, it is now licensed in 140+ countries with 145,000+ qualified practitioners. CPP is built directly on the CEMMethod - 20+ years of research and practice with Disney, Google, Amazon, Virgin, and other category leaders."},{question:"How is CPP different from ACX?",answer:"CPP is designed for people undertaking process design and process management - it enables process thinking and practice to become Outside-In. ACX deep dives into customer-centric thinking and practice immediately, designed for CX leaders (or aspiring CX leaders), providing the frameworks and toolkits to transform the organisation making CX the operating system. Both programmes are underpinned by the CEMMethod, so they use a common language and a practical, hands-on approach to moving towards customer-centric transformation. Most organisations deploy both: CPP builds Outside-In process capability on the ground, ACX ensures leadership alignment at the top."},{question:"Who should attend CPP?",answer:"CPP is designed for process-owners, transformation leads, CX managers, operational excellence specialists, Lean/Six Sigma practitioners, change managers, business analysts, and consultants responsible for redesigning customer journeys, processes, and operating models. It is also used by internal academy and coach teams licensed to deploy the frameworks at scale."},{question:"What are the four CPP certification levels?",answer:"CPP Professional (2-3 days): foundation level covering core process and customer centricity principles. CPP Master (3-4 days): advanced practitioner with deep application of CEMMethod frameworks including the ABACUS Framework and Customer Performance Landscape. CPP Champion (5 days): transformation leadership for enterprise-wide process excellence. CPP Coach (licensed): certified to deliver CPP to companies and partners, building internal delivery capability."},{question:"What is the Triple Crown?",answer:"The Triple Crown refers to simultaneously achieving three outcomes: reducing costs, increasing revenues, and improving service quality. It is the central outcome promise of the CEMMethod, and therefore of CPP. Customer-centric process redesign does not require trade-offs between efficie
1ncy and experience - CPP teaches structured techniques that produce double-digit improvements across all three dimensions."},{question:"How is CPP assessed?",answer:"CPP is externally evaluated by qualified Coaches and moderated by the Process Management Institute (PMI) and Academy of Customer Experience (ACE). Assessment focuses on demonstrated application of frameworks to real organisational challenges - not written exams. Participants work on their own business contexts throughout the programme."},{question:"Is CPP available online?",answer:"Yes. CPP is available in three formats: online self-paced through the Learning Management System, interactive online with a live cohort, and traditional classroom. All three formats cover identical content and lead to the same globally recognised certification."},{question:"How long does it take to complete CPP certification?",answer:"CPP Professional can be completed in 2-3 days. CPP Master requires 3-4 days. CPP Champion is a 5-day intensive. Most professionals start at Professional level and progress to Master within 3-6 months. Coach certification involves additional licensing requirements and is typically undertaken by organisations building internal delivery capability."},{question:"What does CPP cost?",answer:"Pricing depends on level and delivery format. Individual open-cohort investment is published on our Pricing page; enterprise and in-house delivery is priced on request based on scope, participant numbers, and licensing needs. Contact us for a tailored quote."},{question:"Can CPP be delivered in-house for our organisation?",answer:"Yes. CPP is available as an organisation-wide deployment, including Coach licensing for internal teams that will deliver the programme repeatedly. In-house programmes are adapted to your sector, processes, and transformation priorities."},{question:"How does CPP connect to wider BP Group transformation work?",answer:"CPP is the practitioner layer of the CEMMethod. 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Four levels, 140+ countries, 145,000+ certified practitioners."]}),e.jsx("p",{className:"text-base text-white/80 leading-relaxed mb-6",children:"Launched in London in 2006. Licensed globally, externally assessed, and moderated by the Process Management Institute (PMI) and Academy of Customer Experience (ACE)."}),e.jsx("p",{className:"text-base text-white/90 leading-relaxed italic mb-8",children:"Get Certified. Get Accredited. 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1nally evaluated by qualified Coaches and moderated by PMI and ACE. Recognised across 140+ countries."})]}),e.jsxs("div",{children:[e.jsx("div",{className:"w-12 h-12 rounded-full bg-accent-sage bg-opacity-10 flex items-center justify-center mb-6",children:e.jsx(z,{className:"text-accent-sage",size:24})}),e.jsx("h3",{className:"text-lg font-medium text-primary-dark mb-3",children:"Active community"}),e.jsx("p",{className:"text-base text-gray-warm leading-relaxed",children:"Join 145,000+ qualified professionals. 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latest version is always what you learn."})]})]}),e.jsxs("div",{className:"flex items-start gap-4",children:[e.jsx(d,{className:"text-accent-sage flex-shrink-0 mt-1",size:20}),e.jsxs("div",{children:[e.jsx("h3",{className:"text-lg font-medium text-primary-dark mb-2",children:"Hands-on practice"}),e.jsx("p",{className:"text-base text-gray-warm leading-relaxed",children:"Applied to your own challenges; you leave with implementable redesigns, not slides."})]})]})]})]})}),e.jsx(I,{role:"cpp_coach",limit:4}),e.jsx(S,{}),e.jsx("section",{id:"outcomes",className:"py-24 md:py-32 border-t border-gray-light bg-gray-50 scroll-mt-32",children:e.jsxs("div",{className:"container-wide",children:[e.jsx("p",{className:"text-xs tracking-[0.25em] uppercase text-accent-sage mb-4",children:"Outcomes"}),e.jsx("h2",{className:"text-2xl md:text-3xl font-medium text-primary-dark mb-6",children:"What participants and organisations can expect"}),e.jsx("p",{className:"text-base text-gray-warm leading-relaxed max-w-prose mb-12",children:"CPP is engineered to produce the Triple Crown - cost, revenue, and service improving together. 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1ody:"SCOC and ABACUS drive redesign from the Successful Customer Outcome back into processes and operating models."},{title:"Measure",body:"Customer Performance Landscape connects daily activity to customer and business outcomes - reinforcing Outside-In decisions."},{title:"Scale",body:"CPP Champion and Coach levels turn individual practitioners into an internal capability that can sustain transformation over time."}].map(s=>e.jsxs("div",{className:"p-6 bg-gray-50 rounded-lg border border-gray-light",children:[e.jsx("h3",{className:"text-base font-medium text-primary-dark mb-2",children:s.title}),e.jsx("p",{className:"text-sm text-gray-warm leading-relaxed",children:s.body})]},s.title))})]})})}),e.jsx("section",{id:"sessions",className:"py-24 md:py-32 border-t border-gray-light bg-gray-50 scroll-mt-32",children:e.jsxs("div",{className:"container-wide",children:[e.jsx("p",{className:"text-xs tracking-[0.25em] uppercase text-accent-sage mb-4",children:"Open sessions"}),e.jsx("h2",{className:"text-2xl md:text-3xl font-medium text-primary-dark mb-6",children:"Upcoming CPP open sessions"}),e.jsx("p",{className:"text-base text-gray-warm leading-relaxed max-w-prose mb-12",children:"CPP is available through open cohort sessions for individual professionals and teams. 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you are prepared to lead it."}),e.jsx("p",{className:"text-xl md:text-2xl text-primary-dark leading-relaxed",children:"Ready to achieve CPP certification and advance your career?"})]}),e.jsxs("div",{className:"flex flex-col sm:flex-row gap-4",children:[e.jsx(a,{to:"/cpp/register",children:e.jsx(r,{children:"Get started with CPP"})}),e.jsx(a,{to:"/certification-by-city",children:e.jsx(r,{variant:"secondary",children:"View all CPP dates"})}),e.jsx("a",{href:"/certification-by-city#sessions-by-city",children:e.jsx(r,{variant:"secondary",children:"Jump to next available dates"})}),e.jsx(a,{to:"/cemmethod",children:e.jsx(r,{variant:"secondary",children:"Back to the CEMMethod pillar"})})]})]})})}),b&&e.jsx("div",{className:"fixed inset-0 bg-black bg-opacity-50 flex items-center justify-center z-50 p-4",children:e.jsx(O,{prospectusType:"CPP",prospectusUrl:"/BPGroup_CPPM_Prospectus_2026_09.pdf",prospectusTitle:"CPP Master Prospectus 2026",onClose:()=>p(!1)})})]})}export{Z as default};
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