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75</head><body class="body"><div id="container"/> 76<h1>Journey Support Centre | Help, Guides & FAQs</h1> 77 78<div id="seoBodyContent"><div><div><span><div><a href="https://emsmigration.journey.travel/" target="_blank" rel="noopener"><img src="https://desk.zoho.eu/portal/api/publicImages/145558000084233598?portalId=edbsna078e38a2332815762954a49f1cd90145b1ccb0090860025241ec733be38961c" style="max-width: 100%; height: auto; box-sizing: border-box; padding: 0" data-zdeskdocid="img_7678691063718963" class="docsimage" data-zdeskdocselectedclass="original"/> <br/></a></div></span><div> 79</div> 80<ul></ul> 81 82<ul><li><h1>Popular Articles</h1></li> 83<li><a href="https://support.journey.travel/portal/en/kb/articles/ecommerce-platform-cancellations" rel="noopener" target="_blank" ><h2>Ecommerce Platform - Cancellations</h2></a><div><span>Managing Online Cancellations â± Estimated time: 10 minutes ? Role: Reservations Managers, Front Office Managers, Spa Managers, Finance Teams What you'll learn: How the Consumer Cancellation Feature empowers guests to manage bookings. The system ...</span></div></li> 84<li><a href="https://support.journey.travel/portal/en/kb/articles/ecommerce-platform-imports" rel="noopener" target="_blank" ><h2>Ecommerce Platform - Imports</h2></a><div><span>Imports (Spa and Rooms) â± Estimated time: 3 minutes ? Role: Revenue Managers, Spa Managers, Ecommerce Administrators What you'll learn: How to manually trigger an import to sync your PMS or Spa system with the storefront. Understanding what data is ...</span></div></li> 85<li><a href="https://support.journey.travel/portal/en/kb/articles/signing-up-for-the-help-centre" rel="noopener" target="_blank" ><h2>How to Sign Up for the Journey Support Centre</h2></a><div><span>â±ï¸ Estimated time: 5 minutes ? Role: All Platform Users What you'll learn How to register for a Journey Help Centre account. How to complete your profile setup to streamline future support requests. How to track and manage your support tickets. When ...</span></div></li> 86<li><a href="https://support.journey.travel/portal/en/kb/articles/viewing-your-or-all-properties-support-tickets" rel="noopener" target="_blank" ><h2>Checking & Updating Your Support Tickets</h2></a><div><span>â±ï¸ Estimated time: 3 minutes ? Role: All Users, Managers, and Owners The Journey Support Help Centre is a great place to find answers to your product questions, check the latest updates on your support tickets, and add additional information for our ...</span></div></li> 87<li><a href="https://support.journey.travel/portal/en/kb/articles/ecommerce-platform-in-progress-and-unconfirmed-bookings" rel="noopener" target="_blank" ><h2>Ecommerce Platform | Managing 'In Progress' and 'Unconfirmed' Bookings</h2></a><div><span>â±ï¸ Estimated time: 10 minutes ? Role: Reception Staff, Spa Administrators, Reservation Teams What you'll learn How to define and identify In Progress and Unconfirmed order statuses across different product categories. How to trace why an integration ...</span></div></li> 88</ul> 89</div>
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