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10275\u0275elementStart(58,"span",26),o.\u0275\u0275text(59,"1"),o.\u0275\u0275elementEnd(),o.\u0275\u0275text(60," The Sharks Are Out for Blood"),o.\u0275\u0275elementEnd(),o.\u0275\u0275elementEnd(),o.\u0275\u0275elementStart(61,"p"),o.\u0275\u0275text(62," The sharks are out for blood, and so are we. Like real sharks, we will stop at nothing to take a bite out of your monthly bills (our prey), especially when a customer\u2019s cell phone company decides to pull a fast one. Read on about a negotiation that started out swimmingly, and ended as a cautionary shark tale. "),o.\u0275\u0275elementEnd(),o.\u0275\u0275elementStart(63,"h2",27),o.\u0275\u0275elementStart(64,"span",25),o.\u0275\u0275elementStart(65,"span",26),o.\u0275\u0275text(66,"2"),o.\u0275\u0275elementEnd(),o.\u0275\u0275text(67," A Negotiation That Started Swimmingly"),o.\u0275\u0275elementEnd(),o.\u0275\u0275elementEnd(),o.\u0275\u0275elementStart(68,"p"),o.\u0275\u0275text(69," In early May, a "),o.\u0275\u0275elementStart(70,"a",28),o.\u0275\u0275text(71,"Billshark"),o.\u0275\u0275elementEnd(),o.\u0275\u0275text(72," user uploaded their $250 monthly "),o.\u0275\u0275elementStart(73,"a",28),o.\u0275\u0275text(74,"T-Mobile"),o.\u0275\u0275elementEnd(),o.\u0275\u0275text(75," bill to our app (monthly price before taxes & fees). One of our sharks spent a full hour on the phone with this consumer\u2019s mobile service company, and was able to re-bundle their package with unlimited talk, text AND data at a lower fee of $223 (a $27 monthly savings!). Just when our satisfied shark was ready to help out another consumer with their monthly bills, the situation turned sticky. "),o.\u0275\u0275elementEnd(),o.\u0275\u0275elementStart(76,"h2",29),o.\u0275\u0275elementStart(77,"span",25),o.\u0275\u0275elementStart(78,"span",26),o.\u0275\u0275text(79,"3"),o.\u0275\u0275elementEnd(),o.\u0275\u0275text(80," When the Carrier Turned the Tide"),o.\u0275\u0275elementEnd(),o.\u0275\u0275elementEnd(),o.\u0275\u0275elementStart(81,"p"),o.\u0275\u0275text(82," When we called the customer for his savings consultation, he notified us that he was currently on his "),o.\u0275\u0275elementStart(83,"a",28),o.\u0275\u0275text(84,"T-Mobile"),o.\u0275\u0275elementEnd(),o.\u0275\u0275text(85," app and it was showing that his bill actually went UP by $75 per month, instead of down like we had negotiated on his behalf. That isn\u2019t something our sharks would stand for and we were on it immediately. The next two hours were spent on the phone with three different "),o.\u0275\u0275elementStart(86,"a",28),o.\u0275\u0275text(87,"T-Mobile"),o.\u0275\u0275elementEnd(),o.\u0275\u0275text(88," representatives before being put on a with a manager who told us that pulling the records from the previous conversation (very recent conversation, we might add) could take up to 48 hours (yes, FORTY EIGHT hours!). When our shark inquired about customer escalation opportunities, we were informed the only way that could be accomplished by a customer was to send a handwritten letter (obviously, neither of us sent a letter). "),o.\u0275\u0275elementEnd(),o.\u0275\u0275elementStart(89,"h2",30),o.\u0275\u0275elementStart(90,"span",25),o.\u0275\u0275elementStart(91,"span",26),o.\u0275\u0275text(92,"4"),o.\u0275\u0275elementEnd(),o.\u0275\u0275text(93," Fighting Back to Claim Victory"),o.\u0275\u0275elementEnd(),o.\u0275\u0275elementEnd(),o.\u0275\u0275elementStart(94,"p"),o.\u0275\u0275text(95," After all the run around, we were more than ready to put our foot down (or fins, since we\u2019re sharks and all). We called "),o.\u0275\u0275elementStart(96,"a",28),o.\u0275\u0275text(97,"T-Mobile"),o.\u0275\u0275elementEnd(),o.\u0275\u0275text(98," Corporate Headquarters again, after fighting to get the $10 monthly savings promised by the previous \u201cExecutive Officer.\u201d After another lengthy one hour discussion, the (new) Executive Officer gave our customer\u2019s account a one time $120 credit (their equivalent of $10 for 12 months time), because they weren't able to apply the $10/month as previously promised. So while "),o.\u0275\u0275elementStart(99,"a",28),o.\u0275\u0275text(100,"T-Mobile"),o.\u0275\u0275elementEnd(),o.\u0275\u0275text(101," tried to get out of giving their customer any savings by charging them even more, we were able to fight back and claim victory after all was said and done with a "),o.\u0275\u0275elementStart(102,"strong"),o.\u0275\u0275text(103,"total of $55 per month
1savings"),o.\u0275\u0275elementEnd(),o.\u0275\u0275text(104," ($195/month \u2013 even lower than the previous savings!). "),o.\u0275\u0275elementEnd(),o.\u0275\u0275elementStart(105,"h2",31),o.\u0275\u0275elementStart(106,"span",25),o.\u0275\u0275elementStart(107,"span",26),o.\u0275\u0275text(108,"5"),o.\u0275\u0275elementEnd(),o.\u0275\u0275text(109," Why You Can't Outswim a Shark"),o.\u0275\u0275elementEnd(),o.\u0275\u0275elementEnd(),o.\u0275\u0275elementStart(110,"p"),o.\u0275\u0275text(111," Now imagine that had to be you on the phone for four hours, negotiating and fighting your way up the "),o.\u0275\u0275elementStart(112,"a",28),o.\u0275\u0275text(113,"T-Mobile"),o.\u0275\u0275elementEnd(),o.\u0275\u0275text(114," ladder between five different representatives. That\u2019s why we\u2019re here, to save you the time, frustration, stall tactics, and ultimately your hard-earned money. You can\u2019t outswim a shark! 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When the customer was called for his savings consultation, his T-Mobile app showed the bill had instead gone UP by $75 per month. Billshark stepped in immediately to fix the carrier's error and protect the savings the customer was promised."),o.\u0275\u0275elementEnd(),o.\u0275\u0275elementEnd(),o.\u0275\u0275elementStart(149,"details"),o.\u0275\u0275elementStart(150,"summary"),o.\u0275\u0275elementStart(151,"h3"),o.\u0275\u0275text(152,"How much did Billshark save the customer on their T-Mobile bill?"),o.\u0275\u0275elementEnd(),o.\u0275\u0275elementEnd(),o.\u0275\u0275elementStart(153,"p"),o.\u0275\u0275text(154,"After all the back-and-forth, Billshark fought back and claimed victory with a total of $55 per month in savings, bringing the monthly bill down to $195. That was even lower than the original negotiated price of $223, despite T-Mobile trying to charge the customer even more."),o.\u0275\u0275elementEnd(),o.\u0275\u0275elementEnd(),o.\u0275\u0275elementStart(155,"details"),o.\u0275\u0275elementStart(156,"summary"),o.\u0275\u0275elementStart(157,"h3"),o.\u0275\u0275text(158,"Why did the T-Mobile bill go up instead of down?"),o.\u0275\u0275elementEnd(),o.\u0275\u0275elementEnd(),o.\u0275\u0275elementStart(159,"p"),o.\u0275\u0275text(160,"Instead of applying the lower negotiated rate, the customer's T-Mobile app showed the bill had increased by $75 per month. When the shark called to fix it, T-Mobile said pulling records from the very recent conversation could take up to 48 hours, and that the only customer escalation path was to send a handwritten letter."),o.\u0275\u0275elementEnd(),o.\u0275\u0275elementEnd(),o.\u0275\u0275elementStart(161,"details"),o.\u0275\u0275elementStart(162,"summary"),o.\u0275\u0275elementStart(163,"h3"),o.\u0275\u0275text(164,"How long did the negotiation with T-Mobile take?"),o.\u0275\u0275elementEnd(),o.\u0275\u0275elementEnd(),o.\u0275\u0275elementStart(165,"p"),o.\u0275\u0275text(166,"The whole ordeal stretched across roughly four hours on the phone. One shark spent a full hour on the initial negotiation, tw
1o more hours fighting with three different representatives and a manager, and another hour-long discussion with a new Executive Officer to finally secure the credit and savings."),o.\u0275\u0275elementEnd(),o.\u0275\u0275elementEnd(),o.\u0275\u0275elementStart(167,"details"),o.\u0275\u0275elementStart(168,"summary"),o.\u0275\u0275elementStart(169,"h3"),o.\u0275\u0275text(170,"Why should I let Billshark negotiate instead of doing it myself?"),o.\u0275\u0275elementEnd(),o.\u0275\u0275elementEnd(),o.\u0275\u0275elementStart(171,"p"),o.\u0275\u0275text(172,"Imagine being on the phone for four hours, fighting your way up the T-Mobile ladder between five different representatives. Billshark exists to save you that time, frustration, stall tactics, and ultimately your hard-earned money. As the Sharks put it: you can't outswim a shark."),o.\u0275\u0275elementEnd(),o.\u0275\u0275elementEnd(),o.\u0275\u0275elementEnd(),o.\u0275\u0275elementEnd(),o.\u0275\u0275elementEnd(),o.\u0275\u0275elementEnd(),o.\u0275\u0275elementStart(173,"div",2),o.\u0275\u0275elementStart(174,"section",48),o.\u0275\u0275elementStart(175,"h2",49),o.\u0275\u0275text(176,"Related Blog Posts"),o.\u0275\u0275elementEnd(),o.\u0275\u0275elementStart(177,"div",50),o.\u0275\u0275elementStart(178,"a",51),o.\u0275\u0275elementStart(179,"div",52),o.\u0275\u0275elementStart(180,"span",53),o.\u0275\u0275text(181,"Cable"),o.\u0275\u0275elementEnd(),o.\u0275\u0275element(182,"img",54),o.\u0275\u0275elementEnd(),o.\u0275\u0275elementStart(183,"div",55),o.\u0275\u0275elementStart(184,"h3"),o.\u0275\u0275text(185,"3 Ways Cable Providers Take Advantage of You"),o.\u0275\u0275elementEnd(),o.\u0275\u0275elementStart(186,"span",56),o.\u0275\u0275text(187,"Carolyn Depoto \xb7 Oct 3, 2018 \xb7 2 min read"),o.\u0275\u0275elementEnd(),o.\u0275\u0275elementStart(188,"span",57),o.\u0275\u0275text(189,"Read article "),o.\u0275\u0275elementStart(190,"span",58),o.\u0275\u0275text(191,"\u2192"),o.\u0275\u0275elementEnd(),o.\u0275\u0275elementEnd(),o.\u0275\u0275elementEnd(),o.\u0275\u0275elementEnd(),o.\u0275\u0275elementStart(192,"a",51),o.\u0275\u0275elementStart(193,"div",52),o.\u0275\u0275elementStart(194,"span",53),o.\u0275\u0275text(195,"Lifestyle"),o.\u0275\u0275elementEnd(),o.\u0275\u0275element(196,"img",59),o.\u0275\u0275elementEnd(),o.\u0275\u0275elementStart(197,"div",55),o.\u0275\u0275elementStart(198,"h3"),o.\u0275\u0275text(199,"10 Surprising Shark Facts to Celebrate Shark Week"),o.\u0275\u0275elementEnd(),o.\u0275\u0275elementStart(200,"span",56),o.\u0275\u0275text(201,"Michel Mora \xb7 Jul 23, 2018 \xb7 7 min read"),o.\u0275\u0275elementEnd(),o.\u0275\u0275elementStart(202,"span",57),o.\u0275\u0275text(203,"Read article "),o.\u0275\u0275elementStart(204,"span",58),o.\u0275\u0275text(205,"\u2192"),o.\u0275\u0275elementEnd(),o.\u0275\u0275elementEnd(),o.\u0275\u0275elementEnd(),o.\u0275\u0275elementEnd(),o.\u0275\u0275elementStart(206,"a",51),o.\u0275\u0275elementStart(207,"div",52),o.\u0275\u0275elementStart(208,"span",53),o.\u0275\u0275text(209,"Savings Tips"),o.\u0275\u0275elementEnd(),o.\u0275\u0275element(210,"img",60),o.\u0275\u0275elementEnd(),o.\u0275\u0275elementStart(211,"div",55),o.\u0275\u0275elementStart(212,"h3"),o.\u0275\u0275text(213,"Overpaying? Top 5 Things to Cut & Save Money Now"),o.\u0275\u0275elementEnd(),o.\u0275\u0275elementStart(214,"span",56),o.\u0275\u0275text(215,"Brian Keaney \xb7 Mar 10, 2016 \xb7 7 min read"),o.\u0275\u0275elementEnd(),o.\u0275\u0275elementStart(216,"span",57),o.\u0275\u0275text(217,"Read article "),o.\u0275\u0275elementStart(218,"span",58),o.\u0275\u0275text(219,"\u2192"),o.\u0275\u0275elementEnd(),o.\u0275\u0275elementEnd(),o.\u0275\u0275elementEnd(),o.\u0275\u0275elementEnd(),o.\u0275\u0275elementStart(220,"a",51),o.\u0275\u0275elementStart(221,"div",52),o.\u0275\u0275elementStart(222,"span",53),o.\u0275\u0275text(223,"Cable"),o.\u0275\u0275elementEnd(),o.\u0275\u0275element(224,"img",61),o.\u0275\u0275elementEnd(),o.\u0275\u0275elementStart(225,"div",55),o.\u0275\u0275elementStart(226,"h3"),o.\u0275\u0275text(227,"Cable Provider Customer Service: How Companies Rank"),o.\u0275\u0275elementEnd(),o.\u0275\u0275elementStart(228,"span",56),o.\u
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