1import{_ as M}from"./C01B71Nw.js";import{_ as U}from"./CLP2xD6e.js";import{r as f,J as H,o as z,g as V,w as G,d as u,f as c,h as m,i,a as $,c as d,e,F as X,j as o,k as J,y as Z,A as Q}from"./HrUBvdD_.js";import{_ as ee}from"./CdMxF7Rk.js";import{_ as oe}from"./CK77ZHPF.js";import{u as te}from"./B4rT1Usr.js";import{u as ae}from"./BTmfAD99.js";import"./DiTZk8tO.js";const ie={class:"page-policy"},se={class:"section-detail-tour pb-4 pt-5"},ne={class:"container"},re={class:"grid grid-cols-1 lg:grid-cols-12"},le={class:"left-column lg:col-span-7"},ue={key:0,class:"content-detail"},ce={key:1,class:"content-detail"},de={key:2,class:"content-detail"},he={key:3,class:"content-detail"},ye=["innerHTML"],pe={class:"social-share flex items-center gap-1"},ge={class:"right-column lg:col-span-4 lg:col-start-9"},Ie={__name:"[slug]",async setup(fe){var j,T,I,W;let p,w;const v=Z(),l=f(null),s=f(null),D=H(),k=f(!1);let y="";const q=te();if(q.host){const a=q.host;y=`${a.includes("localhost")?"http:":"https:"}//${a}`}z(()=>{y=window.location.origin});const h=(a,t)=>{let n=a,r=f("");return r.value=n.substring(n.lastIndexOf("/")+1),`${n.substring(0,n.lastIndexOf("/")+1)}${t}${r.value}`},K=V` 2 query InitBlogPage($slugPost: String) { 3 post(slug: $slugPost) { 4 id 5 titleEn 6 titleVi 7 contentEn 8 contentVi 9 slug 10 seoTitle 11 seoDescription 12 seoKeywords 13 images 14 coverImage 15 postGroup { 16 id 17 titleEn 18 titleVi 19 seoTitle 20 seoDescription 21 seoKeywords 22 slug 23 status 24 } 25 } 26 } 27`,{data:b}=([p,w]=G(()=>$(K,{slugPost:D.params.slug})),p=await p,w(),p);if((j=b.value)!=null&&j.post){l.value=(I=(T=b.value)==null?void 0:T.post)==null?void 0:I.postGroup;const a={...(W=b.value)==null?void 0:W.post};a.coverImage!=null&&a.coverImage!=""&&(a.imageCoverResized576x288=h(a.coverImage,"images-resized/576x288-"),a.imageCoverResized768x288=h(a.coverImage,"images-resized/768x288-"),a.imageCoverResized992x331=h(a.coverImage,"images-resized/992x331-"),a.imageCoverResized1200x343=h(a.coverImage,"images-resized/1200x343-"),a.imageCoverResized1600x400=h(a.coverImage,"images-resized/1600x400-"),a.imageCoverResized1920x400=h(a.coverImage,"images-resized/1920x400-")),s.value=a,ae({title:()=>{var t;return(t=s.value)==null?void 0:t.seoTitle},ogTitle:()=>{var t;return(t=s.value)==null?void 0:t.seoTitle},description:()=>{var t;return(t=s.value)==null?void 0:t.seoDescription},ogDescription:()=>{var t;return(t=s.value)==null?void 0:t.seoDescription},keywords:()=>{var t;return(t=s.value)==null?void 0:t.seoKeywords},ogKeywords:()=>{var t;return(t=s.value)==null?void 0:t.seoKeywords},ogImage:()=>{var t,n,r;return(n=(t=s.value)==null?void 0:t.images)!=null&&n.length?(r=s.value)==null?void 0:r.images[0]:""},twitterCard:()=>{var t,n,r;return(n=(t=s.value)==null?void 0:t.images)!=null&&n.length?(r=s.value)==null?void 0:r.images[0]:""}})}return(a,t)=>{const n=M,r=U,g=Q,x=ee,F=oe;return d(),u("div",ie,[c(F,{spinning:i(k),tip:"Loading..."},{default:m(()=>{var C,A,O,R,N,_,S,E,L,Y,P,B;return[c(n,{title:i(s)["title"+a.$t("lang-code")],image:i(s).coverImage||"",loading:i(k),ratio:"24:5",ratioXXL:"24:5",ratioXL:"4:1",ratioLG:"7:2",ratioMD:"3:1",ratioSM:"8:3",ratioXS:"2:1",effectHover:!1},null,8,["title","image","loading"]),c(r,{data:[{to:`/travel-blogs/${(C=i(l))==null?void 0:C.slug}`,title:i(l)["title"+a.$t("lang-code")]},{to:null,title:i(s)["title"+a.$t("lang-code")]}]},null,8,["data"]),e("section",se,[e("div",ne,[e("div",re,[e("div",le,[i(v).public.countryTargetAlpha3==="vnm"&&i(v).public.siteId=="1"?(d(),u(X,{key:0},[((A=i(l))==null?void 0:A.slug)=="policy"&&((O=i(s))==null?void 0:O.slug)=="cancellation-and-refund-policy"?(d(),u("div",ue,[...t[0]||(t[0]=[e("h2",{class:"ql-align-justify"},[e("span",{style:{color:"rgb(197, 89, 17)","background-color":"transparent"}},"CANCELLATION POLICY")],-1),e("h3",null,"For tour booking:",-1),e("p",null,"Kentrip does not accept cancellation requests by phone.",-1),e("p",null," Kentrip will not be responsible and refund any fees until we receive a cancellation request or written confirmation/email that wants to cancel the tour from customers. ",-1),e("p",null," When a customer actively requests to cancel a tour, Kentrip will refund the fee if the customer confirms the cancellation request under the following conditions: ",-1),e("ul",null,[e("li",null,"31 days and more before arrival: Non-refundable deposit (if any)"),e("li",null,"Between 30 and 22 days before arrival: Non-ref deposit or 20% of total tour cost"),e("li",null,"Between 21 and 15 days before arrival: Non-ref deposit or 40% of total tour cost"),e("li",null,"Between 14 and 8 days before arrival: 60% of total tour cost"),e("li",null,"Between 7 days and 48 hours before arrival: 75% of total tour cost both FIT/GIT"),e("li",null,"Less than 48 hours before arrival: 90% of total tour cost both FIT/GIT"),e("li",null,"Shortening or cancellation on site: 100% of total tour cost both FIT/GIT")],-1),e("p",null," (Time is calculated in working days, excluding Saturdays, Sundays, public holidays and different time zones on both ends. If you are unable to attend the tour, please notify and confirm in writing with KEN Trip). ",-1),e("p",null," Customers will receive their money back through their accounts within 3 - 5 working days after completing the tour cancellation procedure. ",-1),e("p",null," Refunds are subject to cancellation of services on time or as advised. The Refund amount will be credited back to the Credit Card from which the payment was made OR the source of receipt of payment. ",-1),e("h3",null,"For ticket booking:",-1),e("p",null,[e("strong",{style:{color:"rgb(161, 0, 0)"}}," This experience is non-refundable and cannot be changed for any reason. If you cancel or ask for an amendment, the amount you paid will not be refunded. ")],-1),e("p",null,[e("br")],-1),e("h3",null,[e("strong",null,"Service cancellation conditions:")],-1),e("p",null,[e("strong",null,"Cancellation due to Kentrip:")],-1),e("p",null," If the trip cannot be implemented, Kentrip must immediately notify the customer and refund the entire amount paid by the customer in cash or transfer within three (3) days of the cancellation notice. ",-1),e("p",null," Kentrip is responsible for informing customers of tour cancellations before the departure date and agreeing on a new departure date with customers. ",-1),e("p",null," In case of tour cancellation due to other incidents such as war, natural disaster, epidemic, strike, delay, or flight cancellation, Kentrip will not be liable for any compensation expenses other than the tour refund (excluding the service charges paid for the tour if any). ",-1),e("p",null," In case of departure date or program change, both parties must discuss and agree in writing. All costs (if any) incurred as a result of the change will be paid by the party requesting the modification. ",-1),e("p",null,[e("strong",null,"Notes:")],-1),e("p",null," The above is the maximum cancellation penalty; however, depending on the terms of each service provider for the Kentrip, this cost may be reduced. ",-1),e("p",null," Please re-confirm your tour cancellation request within three days of receiving a response from Kentrip regarding your previous tour cancellation request. If you cancel after this time, your request will be denied and Kentrip will not be required to refund any fees. ",-1),e("p",null," The trip cancellation time is calculated for working days only, excluding Saturdays, Sundays, public holidays. ",-1),e("p",null," Customers will receive their money back through their accounts within 3 - 5 working days after completing the tour cancellation procedure. ",-1),e("p",null," Refunds are subject to cancellation of services on time or as advised. The Refund amount will be credited back to the Credit Card from which the payment was made OR the source of receipt of payment. ",-1),e("p",null,[e("strong",null,"Force majeure case:")],-1),e("p",null," If either party cancels or changes the travel itinerary due to a force majeure event (fire, weather, accident, natural disaster, war, delay, or cancellation of public transportation), the two parties will have no obligation to compensate for the loss and will have no liability. ",-1),e("p",null," However, each party is responsible for doing everything possible to assist the aggrieved party in minimizing losses caused by force majeure. ",-1),e("p",null," Note: Trip cancellations must be notified directly to Kentrip or via email and must be confirmed by Kentrip. Phone cancellations will not be accepted. ",-1),e("p",null,[e("strong",null,"Additional notes:")],-1),e("p",null," Kentrip is allowed to change the trip sc
27hedule to accommodate the actual situation (for example, objective reasons due to flight time change, traffic order situation, etc.) while still visiting all destinations on the itinerary. ",-1),e("p",null,[e("br")],-1),e("p",null,[e("strong",null,"NOTE:")],-1),e("p",null," Male and female single guests must pay the single room surcharge if there is no roommate or if there is a roommate but the guest who is traveling with them is unable to obtain a visa. ",-1),e("p",null," The company is exempt from liability in case of natural disasters, earthquakes, droughts, protests, strikes, epidemics, aircraft technical problems, weather reasons, 3rd parties cannot provide services for objective reasons, etc. that cause flight delays or cancellations as well as the inability to schedule a visit following the program. ",-1),e("p",null," The itinerary of the tour program may change following the actual circumstances, but the tourist sites are still completely assured. ",-1),e("p",null,"For services that the visitor does not use while on the tour, fees are not refundable.",-1),e("p",null," Customers over the age of 70 are required to guarantee their physical fitness in order to participate in the tour. The company shall have no liability for any incident that may arise during the tour. ",-1),e("p",null," Please read the program, tour pricing, included and excluded items, cancellation and refund policy, etc., carefully. ",-1),e("h2",{class:"ql-align-justify"},[e("br")],-1)])])):((R=i(l))==null?void 0:R.slug)=="policy"&&((N=i(s))==null?void 0:N.slug)=="privacy-policy-cookies"?(d(),u("div",ce,[...t[1]||(t[1]=[e("h2",null,"WHAT INFORMATION MIGHT WE COLLECT ABOUT YOU?",-1),e("p",{class:"ql-align-justify"},[e("span",{style:{color:"rgb(91, 106, 106)"}}," We do our best to keep the information we collect about you to the minimum necessary. ")],-1),e("p",{class:"ql-align-justify"},[e("span",{style:{color:"rgb(91, 106, 106)"}}," The information we collect depends upon how you are interacting with us. For example, if youâre booking a holiday or tour with us we are likely to ask for more information than if youâre only requesting a brochure or browsing our website. We may collect, use, store, and transfer different kinds of personal information about you, which we have summarised in the box below. ")],-1),e("ul",null,[e("li",{class:"ql-align-justify"},[e("strong",{style:{color:"rgb(91, 106, 106)"}},"Details about you:"),e("span",{style:{color:"rgb(91, 106, 106)"}},"  Your first and last name, marital status, title, gender, e-mail address, telephone number, date of birth, loyalty membership details, reasons for travel, meal, and other travel preferences or dietary requirements. ")]),e("li",{class:"ql-align-justify"},[e("strong",{style:{color:"rgb(91, 106, 106)"}},"Payment details:"),e("span",{style:{color:"rgb(91, 106, 106)"}},"  Your bank details and payment card details when making a booking with us. Details about payments to and from you and other details of products and services you have purchased from us. ")]),e("li",{class:"ql-align-justify"},[e("strong",{style:{color:"rgb(91, 106, 106)"}},"Identification documents:"),e("span",{style:{color:"rgb(91, 106, 106)"}},"  If you are traveling on a route requiring advance passenger information, your passport or identity card details including your passport number, the country in which your passport was issued, and the expiry date. ")]),e("li",{class:"ql-align-justify"},[e("strong",{style:{color:"rgb(91, 106, 106)"}},"Details about your booking with us:"),e("span",{style:{color:"rgb(91, 106, 106)"}},"  Details such as where you are flying from and to, your booking information (including anyone else on the booking), any onward travel details if relevant, details of experiences or excursions booked through us, baggage requirements, upgrade information, lounge visits, seat preferences, meal preferences or requirements, details of any special assistance required and any other relevant information so that we can provide you with the travel or other service you have arranged with us. ")]),e("li",{class:"ql-align-justify"},[e("strong",{style:{color:"rgb(91, 106, 106)"}},"Details from your interactions with us:"),e("span",{style:{color:"rgb(91, 106, 106)"}},"  Information about interactions or conversations with us and our staff, including when you make inquiries, comments, complaints, or submit feedback to us. This could also include username and password and your interests, marketing preferences, and survey responses. ")]),e("li",{class:"ql-align-justify"},[e("strong",{style:{color:"rgb(91, 106, 106)"}},"Your use of our systems and services:"),e("span",{style:{color:"rgb(91, 106, 106)"}}
27,"  This includes how you use our site, app, retail stores, call centers and/or social media pages, IP addresses, and information you may post on social media.  ")]),e("li",{class:"ql-align-justify"},[e("strong",{style:{color:"rgb(91, 106, 106)"}},"Job applications:"),e("span",{style:{color:"rgb(91, 106, 106)"}},"  If you apply for a job with us, your CV, work history, educational details, and the role you are applying for. ")]),e("li",{class:"ql-align-justify"},[e("strong",{style:{color:"rgb(91, 106, 106)"}},"Special types of data:"),e("span",{style:{color:"rgb(91, 106, 106)"}},"  In some circumstances, we may need to collect information from you that is deemed sensitive. For example, we might collect: ")]),e("li",{class:"ql-indent-1 ql-align-justify"},[e("strong",{style:{color:"rgb(91, 106, 106)"}},"Data about your health."),e("span",{style:{color:"rgb(91, 106, 106)"}},"  Knowing your dietary requirements and any medical conditions you have will ensure that the trip is suitable for you and that any necessary adjustments are made. ")]),e("li",{class:"ql-indent-1 ql-align-justify"},[e("strong",{style:{color:"rgb(91, 106, 106)"}},"Information about your religion"),e("span",{style:{color:"rgb(91, 106, 106)"}},"  (for example if you specify a meal preference that indicates a particular religion, such as a kosher or halal meal). ")])],-1),e("p",{class:"ql-align-justify"},[e("span",{style:{color:"rgb(91, 106, 106)"}}," We try to limit any sensitive personal data we collect to the minimum possible. Unless we have a specific lawful reason to use this information, we will ask for your consent to collect it. ")],-1),e("h2",null,"HOW DO WE COLLECT YOUR INFORMATION AND WHY?",-1),e("p",{class:"ql-align-justify"},[e("span",{style:{color:"rgb(91, 106, 106)"}}," Depending upon your interactions with us, we might collect information in the following ways: ")],-1),e("ul",null,[e("li",{class:"ql-align-justify"},[e("strong",{style:{color:"rgb(91, 106, 106)"}},"Direct Interactions:"),e("span",{style:{color:"rgb(91, 106, 106)"}},"  You may give us your identity, contact, and financial data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provided when you: ")]),e("li",{class:"ql-indent-1 ql-align-justify"},[e("span",{style:{color:"rgb(91, 106, 106)"}}," Book or search for a holiday or other service (such as a flight, cruise, hotel lounge access, transportation, or special assistance) via one of our websites, any apps we use, retail stores, our call center; ")]),e("li",{class:"ql-indent-1 ql-align-justify"},[e("span",{style:{color:"rgb(91, 106, 106)"}}," Fill in part of the booking information on our site but do not complete the booking; ")]),e("li",{class:"ql-indent-1 ql-align-justify"},[e("span",{style:{color:"rgb(91, 106, 106)"}}," Request a brochure, sign up to receive email updates, participate in any of our competitions, promotions (for example via any social media channels, email, or our site), surveys, or market research; ")]),e("li",{class:"ql-indent-1 ql-align-justify"},[e("span",{style:{color:"rgb(91, 106, 106)"}}," Create an account on our website and enter information onto online forms; ")]),e("li",{class:"ql-indent-1 ql-align-justify"},[e("span",{style:{color:"rgb(91, 106, 106)"}}," Provide us with information about an accident, illness, or incident that occurred or some other feedback; ")]),e("li",{class:"ql-indent-1 ql-align-justify"},[e("span",{style:{color:"rgb(91, 106, 106)"}},"Apply for a job with us by email or via the site;")]),e("li",{class:"ql-indent-1 ql-align-justify"},[e("span",{style:{color:"rgb(91, 106, 106)"}}," Contact us via our call centers, press office, social media, post, email, or instant messenger. Our interactions with you may be recorded and monitored to improve customer service, quality assurance, training, security, and general business purposes; or ")]),e("li",{class:"ql-indent-1 ql-align-justify"},[e("span",{style:{color:"rgb(91, 106, 106)"}},"Attend any of our events.")]),e("li",{class:"ql-align-justify"},[e("strong",{style:{color:"rgb(91, 106, 106)"}},"Automated technologies or interactions:"),e("span",{style:{color:"rgb(91, 106, 106)"}},"  As you interact with our website, we may automatically collect technical data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies. Please see our Cookie Policy for further details. ")]),e("li",{class:"ql-align-justify"},[e("strong",{style:{color:"rgb(91, 106, 106)"}},"Third parties or publicly available sources:"),e("span",{style:{color:"rgb(91, 106, 106)"}},"  We may receive personal data about you from various third parties as set out below: ")]),e("li",{class:"ql-indent-1 ql-align-justify"},[e("span",{style:{color:"rgb(91, 106, 106)"}}," Airlines, hotel providers, or other parties we work with if you make a complaint to them; ")]),e("li",{class:"ql-indent-1 ql-align-justify"},[e("span",{style:{color:"rgb(91, 106, 106)"}},"Analytics providers.")])],-1),e("h2",null,"WHAT DO WE USE YOUR INFORMATION FOR?",
27-1),e("p",{class:"ql-align-justify"},[e("span",{style:{color:"rgb(91, 106, 106)"}}," Under data protection laws we are allowed to use personal information only if we have a proper reason to do so such as: ")],-1),e("ul",null,[e("li",{class:"ql-align-justify"},[e("span",{style:{color:"rgb(91, 106, 106)"}},"To fulfill a contract we have with you or;")]),e("li",{class:"ql-align-justify"},[e("span",{style:{color:"rgb(91, 106, 106)"}},"When it is our legal duty or;")]),e("li",{class:"ql-align-justify"},[e("span",{style:{color:"rgb(91, 106, 106)"}}," When it is in our legitimate interest (or those of a third party) and your interests and fundamental rights do not override those interested or; ")]),e("li",{class:"ql-align-justify"},[e("span",{style:{color:"rgb(91, 106, 106)"}},"When you consent to it.")])],-1),e("p",{class:"ql-align-justify"},[e("span",{style:{color:"rgb(91, 106, 106)"}}," Generally, we do not rely upon consent as a legal basis for processing your data other than about sending our own or third-party direct marketing communications to you via e-mail or text message. You have the right to withdraw consent to marketing at any time by "),e("a",{href:"/contact-us",rel:"noopener noreferrer",target:"_blank",style:{color:"rgb(0, 102, 204)","background-color":"rgb(255, 255, 255)"}},[e("strong",null,"contacting us")]),e("span",{style:{color:"rgb(91, 106, 106)"}},".")],-1),e("p",{class:"ql-align-justify"},[e("span",{style:{color:"rgb(91, 106, 106)"}}," We have set out below a description of all the ways we plan to use your data, and which of the legal bases we rely on to do so. Note that we may process your data for more than one lawful ground depending on the specific purpose for which we are using your data. ")],-1),e("ul",null,[e("li",{class:"ql-align-justify"},[e("span",{style:{color:"rgb(91, 106, 106)"}}," To manage your booking with us: We will use your information to provide you with any travel or event services that you request or purchase. This entails booking your flights, accommodations, organizing tours, transportation, and car hire and providing you with your tickets (based on performing our contract with you), and providing you with any special assistance you require (where you give us your consent). ")]),e("li",{class:"ql-align-justify"},[e("span",{style:{color:"rgb(91, 106, 106)"}}," To contact you with information about your bookings and support services: We will use your contact details to send you communications that relate to your booking or the services you have requested. The types of information usually included would be: e-mails responding to inquiries, providing you with tickets, alerting you to changes in itineraries, or responding to any complaints you have. We do these things to fulfill our contract with you and based on our legitimate business interest of providing you with customer service. ")]),e("li",{class:"ql-align-justify"},[e("span",{style:{color:"rgb(91, 106, 106)"}}," To assist with online bookings: We may collect information when you enter it into forms on our websites but do not complete your booking. We do so to offer assistance in case you are experiencing difficulties using our websites. ")]),e("li",{class:"ql-align-justify"},[e("span",{style:{color:"rgb(91, 106, 106)"}}," To enable you to partake in a prize draw, competition, or complete a survey: We do this to perform our contract with you or for our legitimate events of studying how customers use our services, develop them, and grow our business. ")]),e("li",{class:"ql-align-justify"},[e("span",{style:{color:"rgb(91, 106, 106)"}}," To send you marketing communications: We will use your information to contact you to keep you up to date with the latest news, offers, events, sales, brochures, promotions and competitions that we consider may be of interest or relevant to you. We will usually only do this when we have your consent to do so or based on our legitimate interest to provide you with customer service. Please see the "),e("strong",{style:{color:"rgb(91, 106, 106)"}},"Marketing section"),e("span",{style:{color:"rgb(91, 106, 106)"}}," below for more information.")]),e("li",{class:"ql-align-justify"},[e("span",{style:{color:"rgb(91, 106, 106)"}}," To personalize your customer experience and improve our service: We use your information to provide you with more personalized service. This might include personalizing the communications we send to you with preferences, sending you only advertising that we think you might like, and/or enhancing your holiday experience (based on our legitimate interests to present you with the right kinds of products and services). We may al
27so record and/or monitor calls to improve our customer service. ")]),e("li",{class:"ql-align-justify"},[e("span",{style:{color:"rgb(91, 106, 106)"}}," To ensure security and protect our business interests: In certain circumstances, we use your information to ensure the security of our services, buildings, and people, including to protect against, investigate and deter fraud, unauthorized or illegal activities, systems testing, maintenance, and development (based on our legitimate interests to operate a safe and lawful business or where we have a legal obligation to do so); ")]),e("li",{class:"ql-align-justify"},[e("span",{style:{color:"rgb(91, 106, 106)"}}," To process your job applications: We will use your information to process any job applications that you submit to us, whether directly or via an agent or recruiter (speculatively or in response to any ad) (based on our legitimate interest to recruiting new employees or contractors); ")]),e("li",{class:"ql-align-justify"},[e("span",{style:{color:"rgb(91, 106, 106)"}}," To optimize our sites and app: If you use our sites or apps, we will use your information to ensure that the content from our websites is presented effectively for you and your device, to provide you with access to our site and app in a manner that is effective, convenient and optimal, and to provide you with content that is relevant to you, using site analytics and research and in certain circumstances combining that with other information we know about you (based on our legitimate interests to operate and present an effective and convenient website to our website users);Â ")]),e("li",{class:"ql-align-justify"},[e("span",{style:{color:"rgb(91, 106, 106)"}}," To use data analytics to improve our website, products/services, marketing, customer relationships, and experiences: This is necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy); ")]),e("li",{class:"ql-align-justify"},[e("span",{style:{color:"rgb(91, 106, 106)"}}," To conduct research: We use your information to carry out aggregated and anonymized research about general engagement with our services and systems, or if you choose to participate in customer surveys, consumer focus groups, and research (based on our legitimate interests to improve our products, services and customer service); and ")]),e("li",{class:"ql-align-justify"},[e("span",{style:{color:"rgb(91, 106, 106)"}}," To comply with our legal obligations: In certain circumstances, we will need to use your information to comply with our legal obligations, for example, to comply with any court orders or subpoenas (based on our legitimate interests to comply with a legal obligation). ")])],-1),e("h2",null,"WHAT ABOUT OUR MARKETING PRACTICES?",-1),e("h3",null,"When we will get in touch with you",-1),e("p",{class:"ql-align-justify"},[e("span",{style:{color:"rgb(91, 106, 106)"}}," One of the other reasons we sometimes collect your information is so that we can form a view of what we think you may want or need, or what may be of interest to you. With this information, we decide which products, services, and offers may be relevant for you and what marketing you may be interested in. ")],-1),e("p",{class:"ql-align-justify"},[e("span",{style:{color:"rgb(91, 106, 106)"}}," We keep you up to date with our latest offers, partnerships, sales, promotions, and competitions (or those of our partners such as other members of the Travelopia group) that we think might be of interest/relevance to you. ")],-1),e("h3",null,"We will only contact you in this way if:",-1),e("p",{class:"ql-align-justify"},[e("span",{style:{color:"rgb(91, 106, 106)"}}," You have signed up to receive marketing communications from us or one of the other Travelopia companies and have not later told us that you donât want to hear from us. ")],-1),e("p",{class:"ql-align-justify"},[e("span",{style:{color:"rgb(91, 106, 106)"}}," You have made a booking with us and have not told us that you do not want to hear from us. ")],-1),e("h3",null,"What if I donât want to re
27ceive marketing?",-1),e("p",{class:"ql-align-justify"},[e("span",{style:{color:"rgb(91, 106, 106)"}}," We never want to send our marketing to someone who isnât interested in receiving this content. If you have decided that you no longer wish to hear from us, you can unsubscribe from marketing by clicking on the âunsubscribeâ link included in all of our e-mails or by "),e("a",{href:"/contact-us",rel:"noopener noreferrer",target:"_blank",style:{color:"rgb(0, 102, 204)"}},[e("strong",null,"contacting us")]),e("span",{style:{color:"rgb(91, 106, 106)"}},".")],-1),e("p",{class:"ql-align-justify"},[e("span",{style:{color:"rgb(91, 106, 106)"}},"Third parties and marketing")],-1),e("p",{class:"ql-align-justify"},[e("span",{style:{color:"rgb(91, 106, 106)"}}," We do not pass your information to other parties for marketing purposes unless you agree to us doing so. We will get your express opt-in consent before we share your data with any company outside the Travelopia group of companies for marketing purposes. ")],-1),e("p",{class:"ql-align-justify"},[e("span",{style:{color:"rgb(91, 106, 106)"}}," Sometimes we may use third parties to send the communication to you on our behalf. We use a third-party provider to deliver our brochures and email marketing. However, these companies do not have the right to send marketing to you for their purposes. ")],-1),e("p",{class:"ql-align-justify"},[e("span",{style:{color:"rgb(91, 106, 106)"}}," The marketing material we send to you may occasionally also include information about selected business partners who provide services closely related to our product. ")],-1),e("h2",null,"WHEN DO WE SHARE YOUR DATA?",-1),e("p",{class:"ql-align-justify"},[e("span",{style:{color:"rgb(91, 106, 106)"}}," To provide you with the services and on the lawful grounds described above, we may share your personal information with third parties such as: ")],-1),e("ul",null,[e("li",{class:"ql-align-justify"},[e("strong",{style:{color:"rgb(91, 106, 106)"}}," Third-party suppliers, we work with to provide your booking and our other services to you. "),e("span",{style:{color:"rgb(91, 106, 106)"}},"  We may share your information with parties such as travel agents, booking agents, airlines, hotels, tour operators, transport companies, excursion providers, airport authorities, insurance companies, car hire companies, ground handling agencies, and cruise companies. ")]),e("li",{class:"ql-align-justify"},[e("strong",{style:{color:"rgb(91, 106, 106)"}}," Other suppliers that we work with in connection with our business. "),e("span",{style:{color:"rgb(91, 106, 106)"}},"  We share your information with third-party suppliers that we use to provide services in connection with the experiences we offer to you. This might include marketing agencies and/or companies that run our marketing campaigns, IT developers, service providers, hosting providers, third parties that manage promotions or competitions, third-party software companies ground agents, site analytics providers, medical service providers, and credit card screening companies. ")]),e("li",{class:"ql-align-justify"},[e("strong",{style:{color:"rgb(91, 106, 106)"}}," Airports, immigration/border control, and/or other government authorities. "),e("span",{style:{color:"rgb(91, 106, 106)"}},"  Sometimes we have to provide âAdvance Passenger Informationâ about you to the border or immigration authorities of the country of your travel destination. This would usually be the basic information contained in your passport but the laws of certain countries may require additional information. We will provide this information when we are required to do so. ")]),e("li",{class:"ql-align-justify"},[e("strong",{style:{color:"rgb(91, 106, 106)"}},"Third parties companies for marketing."),e("span",{style:{color:"rgb(91, 106, 106)"}},"  Your data may be processed on our behalf by our trusted third-party suppliers to assist and help us in consumer classification which enables more accurate and relevant marketing. We share your information with any third party that you consent to our sharing your information with for marketing purposes. ")]),e("li",{class:"ql-align-justify"},[e("strong",{style:{color:"rgb(91, 106, 106)"}}," Credit references and fraud prevention agencies. ")]),e("li",{class:"ql-align-justify"},[e("strong",{style:{color:"rgb(91, 106, 106)"}},"Courts or advisors."),e("span",{style:{color:"rgb(91, 106, 106)"}},"  We may have to share your information with other third parties (such as legal, accountants or other advisors, regulatory authorities, courts, and government agencies) to enable us to enforce our legal r
27ights or to protect the rights, property, or safety of our employees or where such disclosure may be permitted or required by law. ")]),e("li",{class:"ql-align-justify"},[e("strong",{style:{color:"rgb(91, 106, 106)"}}," Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. "),e("span",{style:{color:"rgb(91, 106, 106)"}}," Â Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your data in the same way as set out in this privacy notice. ")])],-1),e("p",{class:"ql-align-justify"},[e("span",{style:{color:"rgb(91, 106, 106)"}}," We require all third parties to respect the security of your data and to treat it following the law. We do not allow our third-party service providers to use your data for their own purposes and only permit them to process your data for specified purposes and follow our instructions. ")],-1),e("h2",null,"YOUR DATA RIGHTS",-1),e("h3",null,"What are your rights?",-1),e("p",{class:"ql-align-justify"},[e("span",{style:{color:"rgb(91, 106, 106)"}}," We want you to feel reassured that you have control of your personal information. With this in mind, we have explained below the rights you have about the personal information we hold about you: ")],-1),e("ul",null,[e("li",{class:"ql-align-justify"},[e("span",{style:{color:"rgb(91, 106, 106)"}}," The right to be advised of how we will use your personal information. This is set out in this privacy policy and we do our best to provide you with as much information as we can at the point at which you pass us your data. ")]),e("li",{class:"ql-align-justify"},[e("span",{style:{color:"rgb(91, 106, 106)"}}," The right to ask us to correct any information you believe is incorrect. ")]),e("li",{class:"ql-align-justify"},[e("span",{style:{color:"rgb(91, 106, 106)"}}," The right to ask us not to use your information for marketing purposes. ")]),e("li",{class:"ql-align-justify"},[e("span",{style:{color:"rgb(91, 106, 106)"}}," The right to receive a copy of the personal data we hold about you or to request that we transfer this to another service provider. ")]),e("li",{class:"ql-align-justify"},[e("span",{style:{color:"rgb(91, 106, 106)"}}," In certain circumstances, the right to ask us to stop using information about you. ")]),e("li",{class:"ql-align-justify"},[e("span",{style:{color:"rgb(91, 106, 106)"}}," The right to ask us to limit or cease processing or erase information we hold about you in certain circumstances. ")]),e("li",{class:"ql-align-justify"},[e("span",{style:{color:"rgb(91, 106, 106)"}}," The right to withdraw consent that you have provided to us to use your personal information. ")])],-1),e("h3",null,"How can you exercise your rights?",-1),e("p",{class:"ql-align-justify"},[e("span",{style:{color:"rgb(91, 106, 106)"}},"You can exercise these rights over your data by"),e("a",{href:"/contact-us",rel:"noopener noreferrer",target:"_blank",style:{color:"rgb(0, 102, 204)","background-color":"rgb(255, 255, 255)"}},[e("strong",null,"contacting us")]),e("span",{style:{color:"rgb(91, 106, 106)"}}," or by checking the applicable boxes on the forms where we collect your information or to tell us that you do not want to participate in marketing. You can also unsubscribe from any marketing circulation lists you are on by scrolling to the bottom of the e-mail and clicking the âunsubscribeâ link. ")],-1),e("p",{class:"ql-align-justify"},[e("span",{style:{color:"rgb(91, 106, 106)"}}," We will comply with your requests unless we have a lawful reason not to do so. We may need you to provide additional details to confirm your identity to process your request. ")],-1),e("h2",null,"DATA SECURITY",-1),e("p",{class:"ql-align-justify"},[e("span",{style:{color:"rgb(91, 106, 106)"}}," We have put in place appropriate security measures to prevent your data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your data on our instructions and they are subject to a duty of confidentiality. ")],-1),e("p",{class:"ql-align-justify"},[e("span",{style:{color:"rgb(91, 106, 106)"}}," We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. ")],-1),e("h2",null,"HOW LONG DO WE KEEP YOUR DATA FOR?",-1),e("p",{class:"ql-align-justify"},[e("span",{style:{color:"rgb(91, 106, 106)"}}," We will only keep your data for as long as necessary to fulfill the purpose we collected it for, including to satisfy any legal accounting or reporting requirements. ")],-1),e("p",{class:"ql-align-justify"},[e("span",{style:{color:"rgb(91, 106, 106)"}}," We operate a data retention policy and look to find ways to reduce the amount of information we hold and the length of time we hold it for. ")
27],-1),e("p",{class:"ql-align-justify"},[e("span",{style:{color:"rgb(91, 106, 106)"}}," By law, we have to keep basic information about booking and our customers for six years for legal claims and tax purposes. ")],-1),e("p",{class:"ql-align-justify"},[e("span",{style:{color:"rgb(91, 106, 106)"}}," In some circumstances, we may anonymize your data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you. ")],-1),e("h2",null,"OTHER PRIVACY INFORMATION",-1),e("h3",null,"Change of purpose",-1),e("p",{class:"ql-align-justify"},[e("span",{style:{color:"rgb(91, 106, 106)"}}," We will only use your data for the purposes for which we collected it unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. ")],-1),e("p",{class:"ql-align-justify"},[e("span",{style:{color:"rgb(91, 106, 106)"}}," If we need to use your data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. ")],-1),e("p",{class:"ql-align-justify"},[e("span",{style:{color:"rgb(91, 106, 106)"}}," Please note that we may process your data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law. ")],-1),e("h3",null,"Third-party links",-1),e("p",{class:"ql-align-justify"},[e("span",{style:{color:"rgb(91, 106, 106)"}}," This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit. ")],-1),e("h3",null,"Changes to this privacy policy and your duty to inform us of changes",-1),e("p",{class:"ql-align-justify"},[e("span",{style:{color:"rgb(91, 106, 106)"}}," We keep our privacy policy under regular review. The personal data we hold about you must be accurate and current. Please keep us informed if your data changes during your relationship with us. ")],-1),e("h2",null,"HOW TO CONTACT US",-1),e("p",null,[e("span",{style:{color:"rgb(91, 106, 106)"}}," Please contact us in instance if you have any concerns. We will do our best to help you solve the problem. You can send an email to us at "),e("strong",null,"[email protected] "),e("span",{style:{color:"rgb(91, 106, 106)"}},"or call us at "),e("strong",{style:{color:"black"}},"+1 833-578-2224"),e("span",{style:{color:"black"}},".")],-1),e("h2",null,"COOKIES",-1),e("p",{class:"ql-align-justify"},[e("span",{style:{color:"rgb(91, 106, 106)"}}," Please note that third parties may also use cookies, over which we have no control. These named third parties may include, for example, advertising networks and providers of external services like web traffic analysis services. These third-party cookies are likely to be performance cookies or advertising cookies. ")],-1),e("p",{class:"ql-align-justify"},[e("span",{style:{color:"rgb(91, 106, 106)"}}," However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website. ")],-1),e("p",{class:"ql-align-justify"},[e("span",{style:{color:"rgb(91, 106, 106)"}}," Except for essential cookies, all cookies will expire after a period of time. ")],-1),e("p",{class:"ql-align-justify"},[e("br")],-1)])])):((_=i(l))==null?void 0:_.slug)=="policy"&&((S=i(s))==null?void 0:S.slug)=="booking-conditions"?(d(),u("div",de,[...t[2]||(t[2]=[e("h2",{class:"ql-align-justify"},"COVID-19 PROCEDURES WHEN ARRIVING IN VIETNAM",-1),e("h3",{class:"ql-align-justify"},"Screening centers and health hotlines",-1),e("p",{class:"ql-align-justify"},[o(" If you have symptoms of COVID-19 or are concerned that you may have been exposed, call Vietnamâs health hotline at "),e("strong",null,"1900 3228 "),o(" immediately. ")],-1),e("p",{class:"ql-align-justify"},[o(" Vietnam has appointed 323 authorized testing facilities to carry out testing and diagnosis of COVID-19. See the "),e("a",{href:"https://vncdc.gov.vn/list-of-units-approved-by-the-ministry-of-health-to-perform-the-covid-19-confirmation-test-updated-to-january-19-2021-nd15930.html?lang=en",rel:"noopener noreferrer",target:"_blank"},[e("strong",null,"full list"),o(" . ")])],-1),e("h3",{class:"ql-align-justify"},"Health requirements",-1),e("p",{class:"ql-align-justify"},[o(" Incoming travelers need to follow the below guideline from the "),e("strong",null,"Ministry of Health"),o(" : ")],-1),e("ul",null,[e("li",{class:"ql-align-justify"}," Starting from 0:00 on May 15, temporarily suspend pre-entry SARS-CoV-2 test requirements. "),e("li",{class:"ql-align-justify"},"No requirement for quarantine."),e("li",{class:"ql-align-justify"}," Within 10 days from the date of entry: self-monitor your health, if you have symptoms of SARS-CoV-2 infection (fever; cough; sore throat; runny nose, stuffy nose; body aches, fatigue, chills; decreased or lost taste; decreased or lost sense of smell; pain, headache; diarrhea; difficulty breathing; respiratory inflammation...) must immediately notify the nearest medical facility for instructions. ")],-1),e("p",{class:"ql-align-justify"},[o(" These are based on guidelines from the "),e("strong",null,"Ministry of Health.")],-1),e("h3",{class:"ql-align-justify"},"Health checks on departure",-1),e("p",{class:"ql-align-justify"},[e("strong",null,"Domestic travel:"),o(" Travelers are required to: ")],-1),e("ol",null,[e("li",{class:"ql-align-justify"}," During 10 days from the date of entry, tourists are requested to continue to self-monitor health. If having signs and symptoms of SARS-COV-2, must immediately notify the nearest medical facility. "),e("li",{class:"ql-align-justify"}," Comply with the Ministry of Healthâs 4K message: khau trang (face masks), khu khuan (disinfection), khoang cach (distancing), khong tu tap (no gatherings). "),e("li",{class:"ql-align-justify"}," Currently, domestic flights restrictions have been reduced until the new update. However, please notice that all requirements might have resulted in changes requirements of the different destinations. ")],-1),e("p",{class:"ql-align-justify"},[e("strong",null,"International travel:"),o("  These follow the guidelines and procedures published by the country you are returning to. ")],-1),e("h2",{class:"ql-align-justify"},"YOUR BOOKING",-1),e("p",{class:"ql-align-justify"},[e("span",{style:{color:"rgb(91, 106, 106)"}}," A booking will exist as soon as we issue our booking confirmation (the âBooking Confirmationâ). This booking is made on the terms of these booking conditions. The person making the booking (the âlead nameâ) must be 18 years old or over and when you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. We may transfer your booking to another company in our group, but this will not affect your holiday arrangements. ")],-1),e("p",{class:"ql-align-justify"},[e("span",{style:{color:"rgb(91, 106, 106)"}}," Whether you book alone or as a group, we will only deal with the lead name in all subsequent correspondence, including changes, amendments, and cancellations. The lead name is responsible for ensuring the accuracy of the personal details or any other information supplied in respect of yourself and any other person traveling on the booking and for passing on any information regarding the booking or any changes made in relation thereto, to all persons traveling on such booking, including but not limited to information on schedule changes or copies of booking confirmations. ")],-1),e("p",{class:"ql-align-justify"},[e("span",{style:{color:"rgb(91, 106, 106)"}}," When you receive the Booking Confirmation and your travel documents please check the details carefully and inform us immediately if anything is incorrect. Names on travel documents must exactly match those on your passports. Unless we are responsible for the mistake, we will not accept liability if an airline or other supplier refuses to board because the name(s) shown in your passport differ from those on your ticket. If there is an obvious error on the Booking Confirmation, we reserve the right to correct it as soon as we become aware of it but will do this within 7 days of issuing the Booking Confirmation or, if your departure is within 7 days, no later than 24 hours before you go. Travel documents will be sent or emailed to you (to the address given to us by the lead name at the time of booking) approximately 2-3 weeks before your departure, and will not be issued unless payment of the due balance has been received. ")],-1),e("p",{class:"ql-align-justify"},[e("span",{style:{color:"rgb(91, 106, 106)"}}," We may not be able to confirm some of our ground arrangements straight away (e.g. bespoke accommodation, tours, etc.). In these instances, we may issue a Booking Confirmation. However, a contract for arrangements that have not been confirmed on that Booking Confirmation will only be made when we have sent you written confirmation that those additional arrangements have been completed. If there is any change to any of the details discussed at the time of booking, before the Booking Confirmation is issued, we will notify you promptly of any new or changed details, including a change to the total price (if any). If any detail on the Booking Confirmation is not correct tell us immediately. ")],-1),e("p",{class:"ql-align-justify"},[e("span",{style:{color:"rgb(91, 106, 106)"}}," For those holidays where additional local payment is required, this will be confirmed with you. A local payment is a portion of the holiday cost that must be paid directly to the local representative as instructed. If the price of your holiday includes a local payment this must be paid in the currency specified. Please note that your holiday price will not be considered to have been paid in full until the local payment has been made. Tourist taxes, resort fees, or similar that are charged locally may be implemented or changed without prior warning. We do not accept responsibility for these costs, which must be paid by you and are not included in your holiday price. ")],-1),e("p",{class:"ql-align-justify"},[e("span",{style:{color:"rgb(91, 106, 106)"}}," All clients are expected to satisfy themselves before booking that they are fit and able to complete the itinerary of their chosen holiday as described
27in the trip notes applicable to your relevant tour (the âTrip Notesâ). By booking a Kentrip tour you acknowledge that this is an active holiday that may test your physical ability and may consist of strenuous and demanding activities. You are therefore responsible for ensuring you are aware of the nature of the associated activities and physical requirements before you book. By confirming your booking you acknowledge that you have the appropriate levels of ability, fitness, and good health to safely participate in the tour. Your safety is of paramount importance to us and therefore you must advise us at the time of booking of any condition, medical or otherwise, that might affect your or other peopleâs enjoyment of the trip. This should include, but not be limited to, any special dietary requirements (including, for example, allergies) and any reduced mobility affecting you or members of your booking. Please contact us by email at "),e("strong",null,"[email protected]"),e("span",{style:{color:"rgb(91, 106, 106)"}}," to discuss any such requirements.")],-1),e("p",{class:"ql-align-justify"},[e("span",{style:{color:"rgb(91, 106, 106)"}}," It is a condition of your booking that you and all members of your party provide certain information that may be sent to governmental authorities and border control and security agencies for security and counter-terrorism. This is known as Passenger Name Records (PNR) or Advanced Passenger Information, sometimes known as APIS. The information you must provide will include, but not be limited to, full name â as shown in your passport or travel document, gender, date of birth, travel document type, number, country of issue and expiry date, your country of residence and the address for your first nightâs stay. You must provide this information to the airline between 6 months and 24 hours before departure. ")],-1),e("p",{class:"ql-align-justify"},[e("span",{style:{color:"rgb(91, 106, 106)"}}," All prices we advertise are accurate at the date published, but we reserve the right to change any of those prices from time to time. In the unlikely event of an administrative error leading to an incorrect price being displayed, we reserve the right to correct it (including after a booking has been confirmed). Offers are not combinable unless expressly stated and may be withdrawn at any time. All quotations are provisional until confirmed in writing on your Booking Confirmation. Before you make a booking we will give you the up-to-date price of your chosen holiday including the cost of any supplements, upgrades or additional facilities which you have requested. ")],-1),e("p",{class:"ql-align-justify"},[e("span",{style:{color:"rgb(91, 106, 106)"}}," The price of your holiday will include Air Passenger Duty (APD) for an economy seat. If you upgrade to a premium cabin this will be included in the upgrade cost. ")],-1),e("p",{class:"ql-align-justify"},[e("span",{style:{color:"rgb(91, 106, 106)"}}," When the price per person is dependent on the number of people in the accommodation and the number of people changes, the price will be recalculated based on the new party size. Any increase in the price payable is not a cancellation charge. A separate cancellation charge will be levied in respect of bookings canceled. A new Booking Confirmation will be issued as appropriate on which the cancellation charge will be shown. ")],-1),e("h2",{class:"ql-align-justify"},"DEPOSITS AND PAYMENT POLICY",-1),e("p",{class:"ql-align-justify"}," Deposits may be requested to start working on a file and to secure reservations for services such as flights, cruises, hotels as well as for certain peak travel periods. ",-1),e("p",{class:"ql-align-justify"}," The need for deposits and the amount and conditions applying to them (refundable, non-refundable) will be mentioned by our specialists case by case at the time of travel planning and quoting. ",-1),e("p",{class:"ql-align-justify"}," A deposit of 50% of the total of the tour is required upon confirmation of booking tour. You have peace of mind until 1 month before departure dates. At that point, we would require full prepayment only 30 days before departure for all services by money transfer or credit card payment with all transfer charges/ fees to be paid by the client. ",-1),e("p",{class:"ql-align-justify"}," All the tour packages on this website operate on a pre-payment basis. Payment can be made either using a major credit card such as Visa, Mastercard, JCB, and American Express Credit Card, not including credit card transaction fee (Please add in a 3% fee for Visa, Mastercard). ",-1),e("p",{class:"ql-align-justify"}," After receiving your payment, we will issue the hotel voucher and/or final confirmation itinerary, which can be sent to you by email or chat text to your phone number. ",-1),e("p",{class:"ql-align-justify"}," Price applies to weekdays. Reservations during peak times (Christmas, New Year, Vietnamese Lunar New Year, and National Holidays) may be subject to supplementary charges. On public holidays, the surcharge will be from 20 to 30% of the tour price and the ticket price will increase. ",-1),e("h2",{class:"ql-align-justify"}
27,"BOOKING AMENDMENT",-1),e("p",{class:"ql-align-justify"},[o(" Flexibility is one of our pride. You can amend your booking when it is customized. Just contact us at "),e("strong",null,"[email protected]"),o(" with your booking number(s). Our reservations team is happy to amend your booking(s) accordingly. ")],-1),e("h2",{class:"ql-align-justify"},"CANCELLATION POLICY",-1),e("h3",null,"For tour booking:",-1),e("p",null,[e("span",{style:{color:"rgb(91, 106, 106)"}},"Kentrip"),o(" does not accept cancellation requests by phone. ")],-1),e("p",null,[e("span",{style:{color:"rgb(91, 106, 106)"}},"Kentrip"),o(" will not be responsible and refund any fees until we receive a cancellation request or written confirmation/email that wants to cancel the tour from customers. ")],-1),e("p",null,[o(" When a customer actively requests to cancel a tour, "),e("span",{style:{color:"rgb(91, 106, 106)"}},"Kentrip"),o(" will refund the fee if the customer confirms the cancellation request under the following conditions: ")],-1),e("ul",null,[e("li",null,"31 days and more before arrival: Non-refundable deposit (if any)"),e("li",null,"Between 30 and 22 days before arrival: Non-ref deposit or 20% of total tour cost"),e("li",null,"Between 21 and 15 days before arrival: Non-ref deposit or 40% of total tour cost"),e("li",null,"Between 14 and 8 days before arrival: 60% of total tour cost"),e("li",null,"Between 7 days and 48 hours before arrival: 75% of total tour cost both FIT/GIT"),e("li",null,"Less than 48 hours before arrival: 90% of total tour cost both FIT/GIT"),e("li",null,"Shortening or cancellation on site: 100% of total tour cost both FIT/GIT")],-1),e("p",null," (Time is calculated in working days, excluding Saturdays, Sundays, public holidays and different time zones on both ends. If you are unable to attend the tour, please notify and confirm in writing with KEN Trip). ",-1),e("p",null," Customers will receive their money back through their accounts within 3 - 5 working days after completing the tour cancellation procedure. ",-1),e("p",null," Refunds are subject to cancellation of services on time or as advised. The Refund amount will be credited back to the Credit Card from which the payment was made OR the source of receipt of payment. ",-1),e("h3",null,"For ticket booking:",-1),e("p",null,[e("strong",{style:{color:"rgb(161, 0, 0)"}}," This experience is non-refundable and cannot be changed for any reason. If you cancel or ask for an amendment, the amount you paid will not be refunded. ")],-1),e("p",null,[e("br")],-1),e("h3",null,[e("strong",null,"Service cancellation conditions:")],-1),e("p",null,[e("strong",null,"Cancellation due to Kentrip:")],-1),e("p",null,[o(" If the trip cannot be implemented, "),e("span",{style:{color:"rgb(91, 106, 106)"}},"Kentrip"),o(" must immediately notify the customer and refund the entire amount paid by the customer in cash or transfer within three (3) days of the cancellation notice. ")],-1),e("p",null,[e("span",{style:{color:"rgb(91, 106, 106)"}},"Kentrip"),o(" is responsible for informing customers of tour cancellations before the departure date and agreeing on a new departure date with customers. ")],-1),e("p",null,[o(" In case of tour cancellation due to other incidents such as war, natural disaster, epidemic, strike, delay, or flight cancellation, "),e("span",{style:{color:"rgb(91, 106, 106)"}},"Kentrip"),o(" will not be liable for any compensation expenses other than the tour refund (excluding the service charges paid for the tour if any). ")],-1),e("p",null," In case of departure date or program change, both parties must discuss and agree in writing. All costs (if any) incurred as a result of the change will be paid by the party requesting the modification. ",-1),e("p",null,[e("strong",null,"Notes:")],-1),e("p",null,[o(" The above is the maximum cancellation penalty; however, depending on the terms of each service provider for the "),e("span",{style:{color:"rgb(91, 106, 106)"}},"Kentrip"),o(" , this cost may be reduced. ")],-1),e("p",null,[o(" Please re-confirm your tour cancellation request within three days of receiving a response from "),e("span",{style:{color:"rgb(91, 106, 106)"}},"Kentrip"),o(" regarding your previous tour cancellation request. If you cancel after this time, your request will be denied and "),e("span",{style:{color:"rgb(91, 106, 106)"}},"Kentrip"),o(" will not be required to refund any fees. ")],-1),e("p",null," The trip cancellation time is calculated for working days only, excluding Saturdays, Sundays, public holidays. ",-1),e("p",null," Customers will receive their money back through their accounts within 3 - 5 working days after completing the tour cancellation procedure. ",-1),e("p",null," Refunds are subject to cancellation of services on time or as advised. The Refund amount will be credited back to the Credit Card from which the payment was made OR the source of receipt of payment. ",-1),e("p",null,[e("strong",null,"Force majeure case:")],-1),e("p",null," If either party cancels or changes the travel itinerary due to a force majeure event (fire, weather, accident, natural disaster, war, delay, or cancellation of public transportation), the two parties will have no obligation to compensate for the loss and will have no liability. ",-1),e("p",null," However, each party is responsible for doing everything possible to assist the aggrieved party in minimizing losses caused by force majeure. ",-1),e("p",null,[o(" Note: Trip cancellations must be notified directly to "),e("span",{style:{color:"rgb(91, 106, 106)"}},"Kentrip"),o(" or via email and must be confirmed by "),e("span",{style:{color:"rgb(91, 106, 106)"}},"Kentrip"),o(" . Phone cancellations will not be accepted. ")],-1),e("p",null,[e("strong",null,"Additional notes:")],-1),e("p",null,[e("span",{style:{color:"rgb(91, 106, 106)"}}
27,"Kentrip"),o(" is allowed to change the trip schedule to accommodate the actual situation (for example, objective reasons due to flight time change, traffic order situation, etc.) while still visiting all destinations on the itinerary. ")],-1),e("p",null,[e("br")],-1),e("p",null,[e("strong",null,"NOTE:")],-1),e("p",null," Male and female single guests must pay the single room surcharge if there is no roommate or if there is a roommate but the guest who is traveling with them is unable to obtain a visa. ",-1),e("p",null," The company is exempt from liability in case of natural disasters, earthquakes, droughts, protests, strikes, epidemics, aircraft technical problems, weather reasons, 3rd parties cannot provide services for objective reasons, etc. that cause flight delays or cancellations as well as the inability to schedule a visit following the program. ",-1),e("p",null," The itinerary of the tour program may change following the actual circumstances, but the tourist sites are still completely assured. ",-1),e("p",null,"For services that the visitor does not use while on the tour, fees are not refundable.",-1),e("p",null," Customers over the age of 70 are required to guarantee their physical fitness in order to participate in the tour. The company shall have no liability for any incident that may arise during the tour. ",-1),e("p",null," Please read the program, tour pricing, included and excluded items, cancellation and refund policy, etc., carefully. ",-1),e("h2",{class:"ql-align-justify"},"TRAVEL INSURANCE",-1),e("p",{class:"ql-align-justify"},"Travel insurance is included in your tour price. ",-1),e("ul",null,[e("li",{class:"ql-align-justify"},"Coverage includes:"),e("li",{class:"ql-align-justify"},"Accidental bodily injury or death."),e("li",{class:"ql-align-justify"},"Illness or non-accidental death during the insurance period.")],-1),e("p",{class:"ql-align-justify"}," Accident is understood under these Rules to be caused by a sudden force beyond the Insured's will, from outside acting on the Insured Person's body and is the sole and direct cause of the Insured's death. death or injury. ",-1),e("ul",null,[e("li",{class:"ql-align-justify"}," Loss or damage of baggage and personal belongings that can be reasonably attributed to the following causes: Fire, explosion, crashing, collision, sinking, overturning, falling of the means of transport. "),e("li",{class:"ql-align-justify"},"Loss of checked baggage during the journey.")],-1),e("p",{class:"ql-align-justify"}," If you wish to talk to us, please dial us at (+84) 35.663.6366 (Viber, WhatsApp, Zalo, ...) and live chat during our business office hours from Monday to Saturday. ",-1),e("h2",{class:"ql-align-justify"},"CHILD POLICY",-1),e("p",{class:"ql-align-justify"},[o(" For "),e("span",{style:{color:"rgb(91, 106, 106)"}},"Kentrip"),o(" Experiences (excursions and day trips) children between the ages of 2 and 11, at dates of travel, will receive a 15% discount off the Adult price (based on total travellers - adults + children 2-11), unless specified otherwise in a proposal. ")],-1),e("p",{class:"ql-align-justify"}," For all tours involving accommodation, prices for children will be calculated to actual costs and all child discounts received from suppliers such as reduced entrance fees or value ads for children will be passed on to the clients. Accommodation is charged according to the individual hotelâs tariff and children occupying their own rooms will be charged as adults. During the booking process we will do our utmost to advise you of child discounts and extra bedding requirements for children. ",-1),e("p",{class:"ql-align-justify"}," All flights are quoted separately and children are charged as per airline policies. Infants under two years of age will be exempt from most charges except as mandated by airline policies. ",-1),e("h2",{class:"ql-align-justify"},"CLIENT DOCUMENTS",-1),e("p",{class:"ql-align-justify"}," All bookings will be confirmed by email along with relevant documentation such as Final Itinerary Booking Vouchers and Air Tickets (where needed). The confirmation email will c
27onstitute a written agreement and confirmation of all bookings. ",-1),e("p",{class:"ql-align-justify"},[e("span",{style:{color:"rgb(91, 106, 106)"}},"Kentrip"),o(" issues vouchers for clients only in very specific cases when absolutely requested by the supplier. The clientâs passport or ID card suffice as proof of identification and all services will be provided as agreed. ")],-1),e("p",{class:"ql-align-justify"},[e("strong",null,"Passport and Visa requirements"),o(" are an agent/clientâs responsibility and the information needs to be requested at quoting/booking time. The exact nationality of travelers must be provided when requesting information on visa policies. ")],-1),e("p",{class:"ql-align-justify"},[e("strong",null,"Other personal documents"),o(" may be needed like a vaccine passport or a valid international driving license if self-driving is planned. A photocopy of all your documents and spare passport photos is always good to have just in case. ")],-1),e("p",{class:"ql-align-justify"},[e("strong",null,"The passport must have a 6-month validity"),o(" . Please check again with our specialists if you have any doubts. ")],-1),e("p",{class:"ql-align-justify"},[e("strong",null,"Personal data is securely saved and encrypted"),o(" and only passed on to reliable suppliers if needed for the issuance of travel documents and for security reasons. Personal data records are systematically deleted after the departure of clients. ")],-1),e("h2",{class:"ql-align-justify"},"LIABILITY",-1),e("p",{class:"ql-align-justify"}," All disputes, claims, and litigation regarding services shall first be settled by way of negotiation and mutual understanding involving ourselves and third-party suppliers at fault. Exotravel will act as an intermediary and mediator between the agent/client and third-party suppliers and defend the interests of our agent/client. In the event that such negotiation and mutual understanding would fail, the disputes, claims or litigation shall be finally settled by local arbitration in Vietnam, Cambodia, Laos, Myanmar, Thailand, Indonesia, Japan, Malaysia, or Singapore. ",-1)])])):((E=i(l))==null?void 0:E.slug)=="policy"&&((L=i(s))==null?void 0:L.slug)=="terms-of-use"?(d(),u("div",he,[...t[3]||(t[3]=[e("p",{class:"ql-align-justify"},[o(" This page sets out the terms on which you use may this website. Use of our site includes accessing as a guest or a registered user, browsing, or registering to use our Website. The "),e("a",{href:"/policy/privacy-policy-cookies",rel:"noopener noreferrer",target:"_blank"},[e("strong",null,"Privacy Policy")]),o(" forms part of the terms of use of our Website.  ")],-1),e("p",{class:"ql-align-justify"}," References to âweâ, âusâ, and âourâ refer to GTrip, and âyouâ and âyourâ are to you, the Website user. ",-1),e("h2",{class:"ql-align-justify"},"INFORMATION ABOUT US",-1),e("p",{class:"ql-align-justify"}," We are GTrip, a travel agency with the aim to bring the best travel experience to our customers. Whether on vacation or a business trip, we will give you marvelous journeys with the finest customer service. With GTrip, creating memorable moments has never been easier. ",-1),e("h2",{class:"ql-align-justify"},"YOUR USE OF THE WEBSITE",-1),e("p",{class:"ql-align-justify"}," You may use our Website only for lawful purposes. You may not use our Website in any way that is unlawful or fraudulent. ",-1),e("p",{class:"ql-align-justify"}," You also agree not to interfere with, damage, or disrupt any part of our Website, any equipment or network on which our Website is stored; or any software used in the provision of our Website. ",-1),e("p",{class:"ql-align-justify"}," You are responsible for making all arrangements for you to have access to our Website. You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these terms of use and other applicable terms and conditions and that they comply with them. ",-1),e("p",{class:"ql-align-justify"}," If we determine that a breach of these terms has occurred, we may take such action as we deem appropriate, including immediate, temporary, or permanent withdrawal of your right to use our Website; further legal action against you; and/or disclosure of such information to law enforcement authorities as we reasonably feel is necessary. ",-1),e("p",{class:"ql-align-justify"},[o(" By using our Website, you are agreeing to these terms of use. If you do not agree to these terms, please do not use our Website. If you purchase products or services from our Website, our terms set in the "),e("a",{href:"/policy/booking-conditions",rel:"noopener noreferrer",target:"_blank"},[e("strong",null,"Booking Conditions")]),o(" will apply to the sales. ")],-1),e("h2",{class:"ql-align-justify"},"YOUR ACCOUNT AND PASSWORD",-1),e("p",{class:"ql-align-justify"}," If you choose, or you are provided with, a user identification code, password, or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.  ",-1),e("p",{class:"ql-align-justify"}," We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion, you have failed to comply with any provision of these terms. ",-1),e("p",{class:"ql-align-justify"},[o(" If you know or suspect that anyone other than you knows your user identification code or password, you must immediately notify us by email at "),e("a",{href:"[email protected]",rel:"noopener noreferrer",target:"_blank"},[e("strong",null,"[email protected]")]),o(" or call our customer operations number at "),e("strong",null,"+44 7735 980459"),o(" / "),e("strong",null,"+1 833-578-2224 / +84 906182408"),o(" . ")],-1),e("h2",{class:"ql-align-justify"},"INTELLECTUAL PROPERTY RIGHTS",-1),e("p",{class:"ql-align-justify"}," We own or license all intellectual property rights on our Website and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You are permitted to print off copies and download extracts from our Website for your own personal use provided that you do not modify copies in any way. You may draw the attention of others to material posted on our Website. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and
27you must not use any illustrations, photographs, video or audio sequences, or any graphics separately from any accompanying text. Any use of extracts from the Website other than in accordance with this clause for any purpose is prohibited. ",-1),e("p",{class:"ql-align-justify"}," Our status (and that of any identified contributors) as the authors or content on our Website must always be acknowledged. ",-1),e("p",{class:"ql-align-justify"}," If you upload any copyright-protected material (including photographs) to our Website, it is your responsibility to obtain the permission of the copyright owner. ",-1),e("h2",{class:"ql-align-justify"},"OUR WEBSITE CHANGES REGULARLY",-1),e("p",{class:"ql-align-justify"}," The main purpose of our Website is to provide information and booking facilities for travel destinations and associated products and services from time to time. We may update our Website from time to time and may change the content at any time. Any of the material on our Website may be out of date at any given time, and we are under no obligation to update that material. We do not guarantee that our Website will be available 24/7, or that any content on it will be free from errors or omissions. We reserve the right to withdraw or amend our Website or parts of it without notice.  ",-1),e("h2",{class:"ql-align-justify"},"OUR LIABILITY",-1),e("p",{class:"ql-align-justify"}," Suggestions, information, opinions, and advice contained on our Website are provided without any guarantees, conditions, or warranties as to their accuracy and for general information only unless the Terms and Conditions of Booking apply. It is not intended to amount to advice on which you should rely. Any views submitted by our Website users do not necessarily reflect our views and opinions. All travel packages and associated products are subject to availability. ",-1),e("p",{class:"ql-align-justify"},"To the extent permitted by law, we expressly exclude:",-1),e("ul",null,[e("li",{class:"ql-align-justify"}," All conditions, warranties, representations, and other terms which might otherwise be implied by statute, common law, or the law of equity; "),e("li",{class:"ql-align-justify"}," All liability for any claim, loss, demands, or damages of any kind whatsoever (whether such claims, loss, demands, or damages were foreseeable, known, or otherwise) arising out of or in connection with the use of our Website or the information, content or materials included on this Website and any communication sent to you by us or any communication sent to us by you via the internet. ")],-1),e("p",{class:"ql-align-justify"}," Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence (or that of our employees, agents, or directors); fraud or fraudulent misrepresentation; or any liability which may not be limited or excluded by law. ",-1),e("p",{class:"ql-align-justify"}," If you are a business user, we will not be liable to you for any loss of profit, sales, business or revenue, business interruption, loss of anticipated savings, loss of business opportunity, goodwill, or reputation, or any indirect or consequential loss or damage. ",-1),e("p",{class:"ql-align-justify"}," If you are a consumer user, please note that we only provide our Website for domestic and private use. You agree not to use our Website for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. ",-1),e("p",{class:"ql-align-justify"}," We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data, or other proprietary material due to your use of our Website or to your downloading of any content on it, or any website linked to it. ",-1),e("p",{class:"ql-align-justify"},[o(" Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any services or associated products to you, which will be set out in our "),e("a",{href:"/policy/booking-conditions",rel:"noopener noreferrer",target:"_blank"},[e("strong",null,"Booking Conditions")]),o(" . ")],-1),e("h2",{class:"ql-align-justify"},"YOUR REVIEWS AND CONTRIBUTIONS TO OUR COMMUNITY",-1),e("p",{class:"ql-align-justify"}," You are invited to submit reviews and contributions to our online C
27ommunity. If you contribute content to our Community, you agree to grant us a non-exclusive, royalty-free license to publish and use all your material in any way at any time on our Website and for marketing purposes. You shall remain the owner of the copyright in any submitted material. You also agree to indemnify us from any and all claims and liabilities (including legal fees) which arise from your contribution to our Website. If you are a consumer, this means you will be responsible for any loss or damage we suffer as a result of your breach of these Terms. ",-1),e("p",{class:"ql-align-justify"}," Any content you upload to our Website will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute, and disclose to third parties any such content for any purpose. We have the right to disclose your identity to any third party who is claiming that any content posted or uploaded to our Website constitutes a violation of their intellectual property or their right to privacy. ",-1),e("p",{class:"ql-align-justify"}," We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our Website. ",-1),e("h2",{class:"ql-align-justify"},"LINKING TO OUR WEBSITE",-1),e("p",{class:"ql-align-justify"}," You may link to our Website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in a way that suggests any form of association, approval or endorsement on our part where none exists. We reserve the right to withdraw linking permission without notice. ",-1),e("h2",{class:"ql-align-justify"},"LINKS FROM OUR WEBSITE",-1),e("p",{class:"ql-align-justify"}," Where our Website contains links to other sites and online resources provided by third parties, these links are provided for your information and interest only. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them. Your use of third-party websites and resources is at your own risk. ",-1),e("h2",{class:"ql-align-justify"},"VARIATIONS",-1),e("p",{class:"ql-align-justify"}," We may revise these Terms at any time by amending this page. You should check this page from time to time to take notice of any changes we made, as they are binding on you. Your continued use of our Website will be your acknowledgment of your agreement to the revised Terms. ",-1),e("h2",{class:"ql-align-justify"},"YOUR CONCERNS",-1),e("p",{class:"ql-align-justify"},[o(" If you have any concerns about material that appears on our Website or you wish to make use of the content on our Website other than that set out above, please contact us at "),e("a",{href:"mailto:[email protected]",rel:"noopener noreferrer",target:"_blank",style:{"background-color":"rgb(255, 255, 255)"}},[e("strong",null,"[email protected]")]),o(" or by using any methods detailed on our â "),e("a",{href:"/contact-us",rel:"noopener noreferrer",target:"_blank"},[e("strong",null,"Contact Us")]),o(" â page. 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Line numbers count LF bytes from the start of the resource, as the search results do. Vendor segments are library code the classifier recognised; they are stored but not indexed. Bytes are shown as Latin1 characters, one per byte.