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1s-what-the-n-central-attack-reveals-about-integrated-security"><div class="relative aspect-[16/9] w-full overflow-hidden"><img alt="One Breach, Three Controls: What the N-central Attack Reveals About Integrated Security" loading="lazy" decoding="async" data-nimg="fill" class="object-cover transition-transform duration-300 group-hover:scale-105" style="position:absolute;height:100%;width:100%;left:0;top:0;right:0;bottom:0;color:transparent" sizes="(max-width: 768px) 320px, 50vw" srcSet="/_next/image?url=https%3A%2F%2Fa.storyblok.com%2Ff%2F290692535853940%2F1200x608%2F1290d3b33b%2Fn-central-breach-three-controls-hero.jpeg&amp;w=384&amp;q=75 384w, /_next/image?url=https%3A%2F%2Fa.storyblok.com%2Ff%2F290692535853940%2F1200x608%2F1290d3b33b%2Fn-central-breach-three-controls-hero.jpeg&amp;w=640&amp;q=75 640w, /_next/image?url=https%3A%2F%2Fa.storyblok.com%2Ff%2F290692535853940%2F1200x608%2F1290d3b33b%2Fn-central-breach-three-controls-hero.jpeg&amp;w=750&amp;q=75 750w, /_next/image?url=https%3A%2F%2Fa.storyblok.com%2Ff%2F290692535853940%2F1200x608%2F1290d3b33b%2Fn-central-breach-three-controls-hero.jpeg&amp;w=828&amp;q=75 828w, /_next/image?url=https%3A%2F%2Fa.storyblok.com%2Ff%2F290692535853940%2F1200x608%2F1290d3b33b%2Fn-central-breach-three-controls-hero.jpeg&amp;w=1080&amp;q=75 1080w, /_next/image?url=https%3A%2F%2Fa.storyblok.com%2Ff%2F290692535853940%2F1200x608%2F1290d3b33b%2Fn-central-breach-three-controls-hero.jpeg&amp;w=1200&amp;q=75 1200w, /_next/image?url=https%3A%2F%2Fa.storyblok.com%2Ff%2F290692535853940%2F1200x608%2F1290d3b33b%2Fn-central-breach-three-controls-hero.jpeg&amp;w=1920&amp;q=75 1920w, /_next/image?url=https%3A%2F%2Fa.storyblok.com%2Ff%2F290692535853940%2F1200x608%2F1290d3b33b%2Fn-central-breach-three-controls-hero.jpeg&amp;w=2048&amp;q=75 2048w, /_next/image?url=https%3A%2F%2Fa.storyblok.com%2Ff%2F290692535853940%2F1200x608%2F1290d3b33b%2Fn-central-breach-three-controls-hero.jpeg&amp;w=3840&amp;q=75 3840w" src="/_next/image?url=https%3A%2F%2Fa.storyblok.com%2Ff%2F290692535853940%2F1200x608%2F1290d3b33b%2Fn-central-breach-three-controls-hero.jpeg&amp;w=3840&amp;q=75"/></div><div class="flex flex-1 flex-col p-6"><div class="mb-3 flex flex-wrap items-center gap-2"><span data-slot="badge" data-variant="default" class="inline-flex items-center justify-center rounded-(--radius-badge) border border-transparent px-2 py-0.5 text-xs font-medium w-fit whitespace-nowrap shrink-0 [&amp;&gt;svg]:size-3 gap-1 [&amp;&gt;svg]:pointer-events-none focus-visible:border-ring focus-visible:ring-ring/50 focus-visible:ring-[3px] aria-invalid:ring-destructive/20 dark:aria-invalid:ring-destructive/40 aria-invalid:border-destructive transition-[color,box-shadow] overflow-hidden bg-primary text-primary-foreground [a&amp;]:hover:bg-primary/90">Security</span><span data-slot="badge" data-variant="secondary" class="inline-flex items-center justify-center rounded-(--radius-badge) border border-transparent px-2 py-0.5 text-xs font-medium w-fit whitespace-nowrap shrink-0 [&amp;&gt;svg]:size-3 gap-1 [&amp;&gt;svg]:pointer-events-none focus-visible:border-ring focus-visible:ring-ring/50 focus-visible:ring-[3px] aria-invalid:ring-destructive/20 dark:aria-invalid:ring-destructive/40 aria-invalid:border-destructive transition-[color,box-shadow] overflow-hidden bg-secondary text-secondary-foreground [a&amp;]:hover:bg-secondary/90"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-calendar mr-1 size-3" aria-hidden="true"><path d="M8 2v4"></path><path d="M16 2v4"></path><rect width="18" height="18" x="3" y="4" rx="2"></rect><path d="M3 10h18"></path></svg><time dateTime="2026-08-10">August 10, 2026</time></span></div><h3 class="text-xl font-semibold leading-snug text-foreground group-hover:text-primary md:text-2xl">One Breach, Three Controls: What the N-central Attack Reveals About Integrated Security</h3><p class="mt-2 line-clamp-3 text-sm text-muted-foreground">This piece breaks down the three control gaps behind the N-central attack: an exposed console, no zero-trust access, and no egress inspection. It closes with ten concrete controls MSPs can put in place before the next incident.</p><div class="mt-4 flex items-center gap-2 text-sm text-muted-foreground"><span>Rob McDonald, Chief Product Officer</span></div></div></a><a class="group relative flex w-[320px] shrink-0 snap-start flex-col overflow-hidden rounded-lg border border-border bg-card transition-colors hover:border-primary/30 md:w-[calc(50%-1rem)]" href="/resources/blog/controlone-just-got-even-faster"><div class="relative aspect-[16/9] w-full overflow-hidden"><img alt="ControlOne Just Got Even Faster" loading="lazy" decoding="async" data-nimg="fill" class="object-cover transition-transform duration-300 group-hover:scale-105" style="position:absolute;height:100%;width:100%;left:0;top:0;right:0;bottom:0;color:transparent" sizes="(max-width: 768px) 320px, 50vw" srcSet="/_next/image?url=https%3A%2F%2Fa.storyblok.com%2Ff%2F290692535853940%2F2000x857%2F11be8c9c36%2Fnextgen-controlone.png&amp;w=384&amp;q=75 384w, /_next/image?url=https%3A%2F%2Fa.storyblok.com%2Ff%2F290692535853940%2F2000x857%2F11be8c9c36%2Fnextgen-controlone.png&amp;w=640&amp;q=75 640w, /_next/image?url=https%3A%2F%2Fa.storyblok.com%2Ff%2F290692535853940%2F2000x857%2F11be8c9c36%2Fnextgen-controlone.png&amp;w=750&amp;q=75 750w, /_next/image?url=https%3A%2F%2Fa.storyblok.com%2Ff%2F290692535853940%2F2000x857%2F11be8c9c36%2Fnextgen-controlone.png&amp;w=828&amp;q=75 828w, /_next/image?url=https%3A%2F%2Fa.storyblok.com%2Ff%2F290692535853940%2F2000x857%2F11be8c9c36%2Fnextgen-controlone.png&amp;w=1080&amp;q=75 1080w, /_next/image?url=https%3A%2F%2Fa.storyblok.com%2Ff%2F290692535853940%2F2000x857%2F11be8c9c36%2Fnextgen-controlone.png&amp;w=1200&amp;q=75 1200w, /_next/image?url=https%3A%2F%2Fa.storyblok.com%2Ff%2F290692535853940%2F2000x857%2F11be8c9c36%2Fnextgen-controlone.png&amp;w=1920&amp;q=75 1920w, /_next/image?url=https%3A%2F%2Fa.storyblok.com%2Ff%2F290692535853940%2F2000x857%2F11be8c9c36%2Fnextgen-controlone.png&amp;w=2048&amp;q=75 2048w, /_next/image?url=https%3A%2F%2Fa.storyblok.com%2Ff%2F290692535853940%2F2000x857%2F11be8c9c36%2Fnextgen-controlone.png&amp;w=3840&amp;q=75 3840w" src="/_next/image?url=https%3A%2F%2Fa.storyblok.com%2Ff%2F290692535853940%2F2000x857%2F11be8c9c36%2Fnextgen-controlone.png&amp;w=3840&amp;q=75"/></div><div class="flex flex-1 flex-col p-6"><div class="mb-3 flex flex-wrap items-center gap-2"><span data-slot="badge" data-variant="default" class="inline-flex items-center justify-center rounded-(--radius-badge) border border-transparent px-2 py-0.5 text-xs font-medium w-fit whitespace-nowrap shrink-0 [&amp;&gt;svg]:size-3 gap-1 [&amp;&gt;svg]:pointer-events-none focus-visible:border-ring focus-visible:ring-ring/50 focus-visible:ring-[3px] aria-invalid:ring-destructive/20 dark:aria-invalid:ring-destructive/40 aria-invalid:border-destructive transition-[color,box-shadow] overflow-hidden bg-primary text-primary-foreground [a&amp;]:hover:bg-primary/90">Security</span><span data-slot="badge" data-variant="secondary" class="inline-flex items-center justify-center rounded-(--radius-badge) border border-transparent px-2 py-0.5 text-xs font-medium w-fit whitespace-nowrap shrink-0 [&amp;&gt;svg]:size-3 gap-1 [&amp;&gt;svg]:pointer-events-none focus-visible:border-ring focus-visible:ring-ring/50 focus-visible:ring-[3px] aria-invalid:ring-destructive/20 dark:aria-invalid:ring-destructive/40 aria-invalid:border-destructive transition-[color,box-shadow] overflow-hidden bg-secondary text-secondary-foreground [a&amp;]:hover:bg-secondary/90"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-calendar mr-1 size-3" aria-hidden="true"><path d="M8 2v4"></path><path d="M16 2v4"></path><rect width="18" height="18" x="3" y="4" rx="2"></rect><path d="M3 10h18"></path></svg><time dateTime="2026-08-05">August 5, 2026</time></span></div><h3 class="text-xl font-semibold leading-snug text-foreground group-hover:text-primary md:text-2xl">ControlOne Just Got Even Faster</h3><div class="mt-4 flex items-center gap-2 text-sm text-muted-foreground"><span>
1Cytracom</span></div></div></a></div></div></div></div><div data-orientation="horizontal" role="none" data-slot="separator" class="bg-border shrink-0 h-px w-full"></div><div class="page-gutter py-6"><div class="mx-auto flex max-w-[1200px] flex-col gap-3"><div class="flex items-center gap-3"><div data-slot="input-group" role="group" class="group/input-group border-input dark:bg-input/30 shadow-xs relative flex w-full items-center rounded-md border outline-none transition-[color,box-shadow] h-9 has-[&gt;textarea]:h-auto has-[&gt;[data-align=inline-start]]:[&amp;&gt;input]:pl-2 has-[&gt;[data-align=inline-end]]:[&amp;&gt;input]:pr-2 has-[&gt;[data-align=block-start]]:h-auto has-[&gt;[data-align=block-start]]:flex-col has-[&gt;[data-align=block-start]]:[&amp;&gt;input]:pb-3 has-[&gt;[data-align=block-end]]:h-auto has-[&gt;[data-align=block-end]]:flex-col has-[&gt;[data-align=block-end]]:[&amp;&gt;input]:pt-3 has-[[data-slot=input-group-control]:focus-visible]:ring-ring has-[[data-slot=input-group-control]:focus-visible]:ring-1 has-[[data-slot][aria-invalid=true]]:ring-destructive/20 has-[[data-slot][aria-invalid=true]]:border-destructive dark:has-[[data-slot][aria-invalid=true]]:ring-destructive/40 flex-1"><div role="group" data-slot="input-group-addon" data-align="inline-start" class="text-muted-foreground flex h-auto cursor-text select-none items-center justify-center gap-2 py-1.5 text-sm font-medium group-data-[disabled=true]/input-group:opacity-50 [&amp;&gt;kbd]:rounded-[calc(var(--radius)-5px)] [&amp;&gt;svg:not([class*=&#x27;size-&#x27;])]:size-4 order-first pl-3 has-[&gt;button]:ml-[-0.45rem] has-[&gt;kbd]:ml-[-0.35rem]"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-search size-4 text-muted-foreground" aria-hidden="true"><path d="m21 21-4.34-4.34"></path><circle cx="11" cy="11" r="8"></circle></svg></div><input type="text" data-slot="input-group-control" class="file:text-foreground placeholder:text-muted-foreground selection:bg-primary selection:text-primary-foreground border-input text-foreground flex h-9 w-full min-w-0 px-(--space-inset-input-x) py-1 text-base transition-[color,box-shadow] outline-none file:inline-flex file:h-7 file:border-0 file:bg-transparent file:text-sm file:font-medium disabled:pointer-events-none disabled:cursor-not-allowed disabled:opacity-50 md:text-sm focus-visible:border-ring focus-visible:ring-ring/50 aria-invalid:ring-destructive/20 dark:aria-invalid:ring-destructive/40 aria-invalid:border-destructive flex-1 rounded-none border-0 bg-transparent shadow-none focus-visible:ring-0 dark:bg-transparent" placeholder="Search posts…" value=""/></div><a class="hidden shrink-0 items-center gap-1.5 text-xs text-muted-foreground transition-colors hover:text-primary md:inline-flex" title="Subscribe via RSS" href="/resources/blog/rss.xml"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-rss size-3.5" aria-hidden="true"><path d="M4 11a9 9 0 0 1 9 9"></path><path d="M4 4a16 16 0 0 1 16 16"></path><circle cx="5" cy="19" r="1"></circle></svg>RSS</a></div><div class="flex flex-wrap items-center gap-2"><a href="/resources/blog"><span data-slot="badge" data-variant="default" class="inline-flex items-center justify-center rounded-(--radius-badge) border border-transparent px-2 py-0.5 text-xs font-medium w-fit whitespace-nowrap shrink-0 [&amp;&gt;svg]:size-3 gap-1 [&amp;&gt;svg]:pointer-events-none focus-visible:border-ring focus-visible:ring-ring/50 focus-visible:ring-[3px] aria-invalid:ring-destructive/20 dark:aria-invalid:ring-destructive/40 aria-invalid:border-destructive transition-[color,box-shadow] overflow-hidden bg-primary text-primary-foreground [a&amp;
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group-hover:scale-105" style="position:absolute;height:100%;width:100%;left:0;top:0;right:0;bottom:0;color:transparent" sizes="(max-width: 640px) 100vw, (max-width: 1024px) 50vw, 33vw" srcSet="/_next/image?url=https%3A%2F%2Fa.storyblok.com%2Ff%2F290692535853940%2F1200x514%2F69fc013733%2Fmsp-security-program-documentation-governance.jpeg&amp;w=256&amp;q=75 256w, /_next/image?url=https%3A%2F%2Fa.storyblok.com%2Ff%2F290692535853940%2F1200x514%2F69fc013733%2Fmsp-security-program-documentation-governance.jpeg&amp;w=384&amp;q=75 384w, /_next/image?url=https%3A%2F%2Fa.storyblok.com%2Ff%2F290692535853940%2F1200x514%2F69fc013733%2Fmsp-security-program-documentation-governance.jpeg&amp;w=640&amp;q=75 640w, /_next/image?url=https%3A%2F%2Fa.storyblok.com%2Ff%2F290692535853940%2F1200x514%2F69fc013733%2Fmsp-security-program-documentation-governance.jpeg&amp;w=750&amp;q=75 750w, 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/_next/image?url=https%3A%2F%2Fa.storyblok.com%2Ff%2F290692535853940%2F1200x514%2F69fc013733%2Fmsp-security-program-documentation-governance.jpeg&amp;w=3840&amp;q=75 3840w" src="/_next/image?url=https%3A%2F%2Fa.storyblok.com%2Ff%2F290692535853940%2F1200x514%2F69fc013733%2Fmsp-security-program-documentation-governance.jpeg&amp;w=3840&amp;q=75"/></div><div class="flex flex-1 flex-col p-5"><div class="mb-2 flex flex-wrap items-center gap-2"><span data-slot="badge" data-variant="secondary" class="inline-flex items-center justify-center rounded-(--radius-badge) border border-transparent px-2 py-0.5 text-xs font-medium w-fit whitespace-nowrap shrink-0 [&amp;&gt;svg]:size-3 gap-1 [&amp;&gt;svg]:pointer-events-none focus-visible:border-ring focus-visible:ring-ring/50 focus-visible:ring-[3px] aria-invalid:ring-destructive/20 dark:aria-invalid:ring-destructive/40 aria-invalid:border-destructive transition-[color,box-shadow] overflow-hidden bg-secondary text-secondary-foreground [a&amp;]:hover:bg-secondary/90">Security</span><time class="text-xs text-muted-foreground" dateTime="2026-08-03">August 3, 2026</time></div><h3 class="text-lg font-semibold leading-snug text-foreground group-hover:text-primary">From Security Tools to a Defensible Security Program</h3><p class="mt-2 line-clamp-2 text-sm text-muted-foreground">MSPs are being held to a higher standard of accountability after security incidents. This post looks at recent lawsuits and settlements involving managed service providers, why an informal collection of security tools isn&#x27;t enough to defend your business, and how a documented, evidence-based security program creates a stronger, more defensible position for your MSP and your clients.</p><div class="mt-3 flex flex-wrap gap-1.5"><button type="button" class="cursor-pointer"><span data-slot="badge" data-variant="outline" class="inline-flex items-center justify-center rounded-(--radius-badge) border px-2 py-0.5 font-medium w-fit whitespace-nowrap shrink-0 [&amp;&gt;svg]:size-3 gap-1 [&amp;&gt;svg]:pointer-events-none focus-visible:border-ring focus-visible:ring-ring/50 focus-visible:ring-[3px] aria-invalid:ring-destructive/20 dark:aria-invalid:ring-destructive/40 aria-invalid:border-destructive transition-[color,box-shadow] overflow-hidden border-border text-foreground [a&amp;]:hover:bg-accent [a&amp;]:hover:text-accent-foreground text-[10px]">MSP 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focus-visible:ring-ring/50 focus-visible:ring-[3px] aria-invalid:ring-destructive/20 dark:aria-invalid:ring-destructive/40 aria-invalid:border-destructive transition-[color,box-shadow] overflow-hidden border-border text-foreground [a&amp;]:hover:bg-accent [a&amp;]:hover:text-accent-foreground text-[10px]">Cybersecurity Governance</span></button><button type="button" class="cursor-pointer"><span data-slot="badge" data-variant="outline" class="inline-flex items-center justify-center rounded-(--radius-badge) border px-2 py-0.5 font-medium w-fit whitespace-nowrap shrink-0 [&amp;&gt;svg]:size-3 gap-1 [&amp;&gt;svg]:pointer-events-none focus-visible:border-ring focus-visible:ring-ring/50 focus-visible:ring-[3px] aria-invalid:ring-destructive/20 dark:aria-invalid:ring-destructive/40 aria-invalid:border-destructive transition-[color,box-shadow] overflow-hidden border-border text-foreground [a&amp;]:hover:bg-accent [a&amp;]:hover:text-accent-foreground text-[10px]">Risk Management</span></button><button type="button" class="cursor-pointer"><span data-slot="badge" data-variant="outline" class="inline-flex items-center justify-center rounded-(--radius-badge) border px-2 py-0.5 font-medium w-fit whitespace-nowrap shrink-0 [&amp;&gt;svg]:size-3 gap-1 [&amp;&gt;svg]:pointer-events-none focus-visible:border-ring focus-visible:ring-ring/50 focus-visible:ring-[3px] aria-invalid:ring-destructive/20 dark:aria-invalid:ring-destructive/40 aria-invalid:border-destructive transition-[color,box-shadow] overflow-hidden border-border text-foreground [a&amp;]:hover:bg-accent [a&amp;]:hover:text-accent-foreground text-[10px]">Compliance</span></button><button type="button" class="cursor-pointer"><span data-slot="badge" data-variant="outline" class="inline-flex items-center justify-center rounded-(--radius-badge) border px-2 py-0.5 font-medium w-fit whitespace-nowrap shrink-0 [&amp;&gt;svg]:size-3 gap-1 [&amp;&gt;svg]:pointer-events-none focus-visible:border-ring focus-visible:ring-ring/50 focus-visible:ring-[3px] aria-invalid:ring-destructive/20 dark:aria-invalid:ring-destructive/40 aria-invalid:border-destructive transition-[color,box-shadow] overflow-hidden border-border text-foreground [a&amp;]:hover:bg-accent [a&amp;]:hover:text-accent-foreground text-[10px]">Cyber Insurance</span></button><button type="button" class="cursor-pointer"><span data-slot="badge" data-variant="outline" class="inline-flex items-center justify-center rounded-(--radius-badge) border px-2 py-0.5 font-medium w-fit whitespace-nowrap shrink-0 [&amp;&gt;svg]:size-3 gap-1 [&amp;&gt;svg]:pointer-events-none focus-visible:border-ring focus-visible:ring-ring/50 focus-visible:ring-[3px] aria-invalid:ring-destructive/20 dark:aria-invalid:ring-destructive/40 aria-invalid:border-destructive transition-[color,box-shadow] overflow-hidden border-border text-foreground [a&amp;]:hover:bg-accent [a&amp;]:hover:text-accent-foreground text-[10px]">Telivy</span></button><button type="button" class="cursor-pointer"><span data-slot="badge" data-variant="outline" class="inline-flex items-center justify-center rounded-(--radius-badge) border px-2 py-0.5 font-medium w-fit whitespace-nowrap shrink-0 [&amp;&gt;svg]:size-3 gap-1 [&amp;&gt;svg]:pointer-events-none focus-visible:border-ring focus-visible:ring-ring/50 focus-visible:ring-[3px] aria-invalid:ring-destructive/20 dark:aria-invalid:ring-destructive/40 aria-invalid:border-destructive transition-[color,box-shadow] overflow-hidden border-border text-foreground [a&amp;]:hover:bg-accent [a&amp;]:hover:text-accent-foreground text-[10px]">Tentacle</span></button></div><div class="mt-auto flex items-center justify-between pt-4"><span class="text-xs text-muted-foreground">
1Cytracom</span><span class="inline-flex items-center gap-1 text-sm font-medium text-primary">Read more<svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-arrow-right size-3.5 transition-transform group-hover:translate-x-0.5" aria-hidden="true"><path d="M5 12h14"></path><path d="m12 5 7 7-7 7"></path></svg></span></div></div></a><a class="group flex flex-col overflow-hidden rounded-lg border border-border bg-card transition-colors hover:border-primary/30 hover:bg-accent/50" href="/resources/blog/2025-cytracom-partner-impact-award-winner"><div class="relative aspect-[16/9] w-full overflow-hidden"><img alt="PC Techware Named Winner of Cytracom&#x27;s 2025 Partner Impact Award" loading="lazy" decoding="async" data-nimg="fill" class="object-cover transition-transform duration-300 group-hover:scale-105" 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/_next/image?url=https%3A%2F%2Fa.storyblok.com%2Ff%2F290692535853940%2F2000x1052%2Fd1917c08c1%2Fcytracom-msp-gala-award-winner.png&amp;w=1080&amp;q=75 1080w, /_next/image?url=https%3A%2F%2Fa.storyblok.com%2Ff%2F290692535853940%2F2000x1052%2Fd1917c08c1%2Fcytracom-msp-gala-award-winner.png&amp;w=1200&amp;q=75 1200w, /_next/image?url=https%3A%2F%2Fa.storyblok.com%2Ff%2F290692535853940%2F2000x1052%2Fd1917c08c1%2Fcytracom-msp-gala-award-winner.png&amp;w=1920&amp;q=75 1920w, /_next/image?url=https%3A%2F%2Fa.storyblok.com%2Ff%2F290692535853940%2F2000x1052%2Fd1917c08c1%2Fcytracom-msp-gala-award-winner.png&amp;w=2048&amp;q=75 2048w, /_next/image?url=https%3A%2F%2Fa.storyblok.com%2Ff%2F290692535853940%2F2000x1052%2Fd1917c08c1%2Fcytracom-msp-gala-award-winner.png&amp;w=3840&amp;q=75 3840w" src="/_next/image?url=https%3A%2F%2Fa.storyblok.com%2Ff%2F290692535853940%2F2000x1052%2Fd1917c08c1%2Fcytracom-msp-gala-award-winner.png&amp;w=3840&amp;q=75"/></div><div class="flex flex-1 flex-col p-5"><div class="mb-2 flex flex-wrap items-center gap-2"><span data-slot="badge" data-variant="secondary" class="inline-flex items-center justify-center rounded-(--radius-badge) border border-transparent px-2 py-0.5 text-xs font-medium w-fit whitespace-nowrap shrink-0 [&amp;&gt;svg]:size-3 gap-1 [&amp;&gt;svg]:pointer-events-none focus-visible:border-ring focus-visible:ring-ring/50 focus-visible:ring-[3px] aria-invalid:ring-destructive/20 dark:aria-invalid:ring-destructive/40 aria-invalid:border-destructive transition-[color,box-shadow] overflow-hidden bg-secondary text-secondary-foreground [a&amp;]:hover:bg-secondary/90">Partners</span><time class="text-xs text-muted-foreground" dateTime="2025-12-11">December 11, 2025</time></div><h3 class="text-lg font-semibold leading-snug text-foreground group-hover:text-primary">PC Techware Named Winner of Cytracom&#x27;s 2025 Partner Impact Award</h3><div class="mt-3 flex flex-wrap gap-1.5"><button type="button" class="cursor-pointer"><span data-slot="badge" data-variant="outline" class="inline-flex items-center justify-center rounded-(--radius-badge) border px-2 py-0.5 font-medium w-fit whitespace-nowrap shrink-0 [&amp;&gt;svg]:size-3 gap-1 [&amp;&gt;svg]:pointer-events-none focus-visible:border-ring focus-visible:ring-ring/50 focus-visible:ring-[3px] aria-invalid:ring-destructive/20 dark:aria-invalid:ring-destructive/40 aria-invalid:border-destructive transition-[color,box-shadow] overflow-hidden border-border text-foreground [a&amp;]:hover:bg-accent [a&amp;]:hover:text-accent-foreground text-[10px]">VoIP</span></button><button type="button" class="cursor-pointer"><span data-slot="badge" data-variant="outline" class="inline-flex items-center justify-center rounded-(--radius-badge) border px-2 py-0.5 font-medium w-fit whitespace-nowrap shrink-0 [&amp;&gt;svg]:size-3 gap-1 [&amp;&gt;svg]:pointer-events-none focus-visible:border-ring focus-visible:ring-ring/50 focus-visible:ring-[3px] aria-invalid:ring-destructive/20 dark:aria-invalid:ring-destructive/40 aria-invalid:border-destructive transition-[color,box-shadow] overflow-hidden border-border text-foreground [a&amp;]:hover:bg-accent [a&amp;]:hover:text-accent-foreground text-[10px]">ControlOne</span></button><button type="button" class="cursor-pointer"><span data-slot="badge" data-variant="outline" class="inline-flex items-center justify-center rounded-(--radius-badge) border px-2 py-0.5 font-medium w-fit whitespace-nowrap shrink-0 [&amp;&gt;svg]:size-3 gap-1 [&amp;&gt;svg]:pointer-events-none focus-visible:border-ring focus-visible:ring-ring/50 focus-visible:ring-[3px] aria-invalid:ring-destructive/20 dark:aria-invalid:ring-destructive/40 aria-invalid:border-destructive transition-[color,box-shadow] overflow-hidden border-border text-foreground [a&amp;]:hover:bg-accent [a&amp;]:hover:text-accent-foreground text-[10px]">Security</span></button><button type="button" class="cursor-pointer"><span data-slot="badge" data-variant="outline" class="inline-flex items-center justify-center rounded-(--radius-badge) border px-2 py-0.5 font-medium w-fit whitespace-nowrap shrink-0 [&amp;&gt;svg]:size-3 gap-1 [&amp;&gt;svg]:pointer-events-none focus-visible:border-ring focus-visible:ring-ring/50 focus-visible:ring-[3px] aria-invalid:ring-destructive/20 dark:aria-invalid:ring-destructive/40 aria-invalid:border-destructive transition-[color,box-shadow] overflow-hidden border-border text-foreground [a&amp;]:hover:bg-accent [a&amp;]:hover:text-accent-foreground text-[10px]">Compliance</span></button><button type="button" class="cursor-pointer"><span data-slot="badge" data-variant="outline" class="inline-flex items-center justify-center rounded-(--radius-badge) border px-2 py-0.5 font-medium w-fit whitespace-nowrap shrink-0 [&amp;&gt;svg]:size-3 gap-1 [&amp;&gt;svg]:pointer-events-none focus-visible:border-ring focus-visible:ring-ring/50 focus-visible:ring-[3px] aria-invalid:ring-destructive/20 dark:aria-invalid:ring-destructive/40 aria-invalid:border-destructive transition-[color,box-shadow] overflow-hidden border-border text-foreground [a&amp;]:hover:bg-accent [a&amp;]:hover:text-accent-foreground text-[10px]">MSP</span></button><button type="button" class="cursor-pointer"><span data-slot="badge" data-variant="outline" class="inline-flex items-center justify-center rounded-(--radius-badge) border px-2 py-0.5 font-medium w-fit whitespace-nowrap shrink-0 [&amp;&gt;svg]:size-3 gap-1 [&amp;&gt;svg]:pointer-events-none focus-visible:border-ring focus-visible:ring-ring/50 focus-visible:ring-[3px] aria-invalid:ring-destructive/20 dark:aria-invalid:ring-destructive/40 aria-invalid:border-destructive transition-[color,box-shadow] overflow-hidden border-border text-foreground [a&amp;]:hover:bg-accent [a&amp;]:hover:text-accent-foreground text-[10px]">Partners</span></button><button type="button" class="cursor-pointer"><span data-slot="badge" data-variant="outline" class="inline-flex items-center justify-center 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transition-[color,box-shadow] overflow-hidden border-border text-foreground [a&amp;]:hover:bg-accent [a&amp;]:hover:text-accent-foreground text-[10px]">Awards</span></button><button type="button" class="cursor-pointer"><span data-slot="badge" data-variant="outline" class="inline-flex items-center justify-center rounded-(--radius-badge) border px-2 py-0.5 font-medium w-fit whitespace-nowrap shrink-0 [&amp;&gt;svg]:size-3 gap-1 [&amp;&gt;svg]:pointer-events-none focus-visible:border-ring focus-visible:ring-ring/50 focus-visible:ring-[3px] aria-invalid:ring-destructive/20 dark:aria-invalid:ring-destructive/40 aria-invalid:border-destructive transition-[color,box-shadow] overflow-hidden border-border text-foreground [a&amp;]:hover:bg-accent [a&amp;]:hover:text-accent-foreground text-[10px]">Networking</span></button></div><div class="mt-auto flex items-center justify-between pt-4"><span class="text-xs text-muted-foreground">
1Cytracom</span><span class="inline-flex items-center gap-1 text-sm font-medium text-primary">Read more<svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-arrow-right size-3.5 transition-transform group-hover:translate-x-0.5" aria-hidden="true"><path d="M5 12h14"></path><path d="m12 5 7 7-7 7"></path></svg></span></div></div></a><a class="group flex flex-col overflow-hidden rounded-lg border border-border bg-card transition-colors hover:border-primary/30 hover:bg-accent/50" href="/resources/blog/comprehensive-security-requires-protecting-every-device"><div class="relative aspect-[16/9] w-full overflow-hidden"><img alt="Comprehensive Security Requires Protecting Every Device, Not Just Laptops" loading="lazy" decoding="async" data-nimg="fill" class="object-cover transition-transform duration-300 group-hover:scale-105" 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/_next/image?url=https%3A%2F%2Fa.storyblok.com%2Ff%2F290692535853940%2F4501x2368%2Fb8465d8199%2Fcytracom-comprehensive-security-protecting-every-device.png&amp;w=3840&amp;q=75 3840w" src="/_next/image?url=https%3A%2F%2Fa.storyblok.com%2Ff%2F290692535853940%2F4501x2368%2Fb8465d8199%2Fcytracom-comprehensive-security-protecting-every-device.png&amp;w=3840&amp;q=75"/></div><div class="flex flex-1 flex-col p-5"><div class="mb-2 flex flex-wrap items-center gap-2"><span data-slot="badge" data-variant="secondary" class="inline-flex items-center justify-center rounded-(--radius-badge) border border-transparent px-2 py-0.5 text-xs font-medium w-fit whitespace-nowrap shrink-0 [&amp;&gt;svg]:size-3 gap-1 [&amp;&gt;svg]:pointer-events-none focus-visible:border-ring focus-visible:ring-ring/50 focus-visible:ring-[3px] aria-invalid:ring-destructive/20 dark:aria-invalid:ring-destructive/40 aria-invalid:border-destructive transition-[color,box-shadow] overflow-hidden bg-secondary text-secondary-foreground [a&amp;]:hover:bg-secondary/90">Product</span><time class="text-xs text-muted-foreground" dateTime="2025-06-26">June 26, 2025</time></div><h3 class="text-lg font-semibold leading-snug text-foreground group-hover:text-primary">Comprehensive Security Requires Protecting Every Device, Not Just Laptops</h3><div class="mt-3 flex flex-wrap gap-1.5"><button type="button" class="cursor-pointer"><span data-slot="badge" data-variant="outline" class="inline-flex items-center justify-center rounded-(--radius-badge) border px-2 py-0.5 font-medium w-fit whitespace-nowrap shrink-0 [&amp;&gt;svg]:size-3 gap-1 [&amp;&gt;svg]:pointer-events-none focus-visible:border-ring focus-visible:ring-ring/50 focus-visible:ring-[3px] aria-invalid:ring-destructive/20 dark:aria-invalid:ring-destructive/40 aria-invalid:border-destructive transition-[color,box-shadow] overflow-hidden border-border text-foreground [a&amp;]:hover:bg-accent [a&amp;]:hover:text-accent-foreground text-[10px]">ControlOne</span></button><button type="button" class="cursor-pointer"><span data-slot="badge" data-variant="outline" class="inline-flex items-center justify-center rounded-(--radius-badge) border px-2 py-0.5 font-medium w-fit whitespace-nowrap shrink-0 [&amp;&gt;svg]:size-3 gap-1 [&amp;&gt;svg]:pointer-events-none focus-visible:border-ring focus-visible:ring-ring/50 focus-visible:ring-[3px] aria-invalid:ring-destructive/20 dark:aria-invalid:ring-destructive/40 aria-invalid:border-destructive transition-[color,box-shadow] overflow-hidden border-border text-foreground [a&amp;]:hover:bg-accent [a&amp;]:hover:text-accent-foreground text-[10px]">Security</span></button><button type="button" class="cursor-pointer"><span data-slot="badge" data-variant="outline" class="inline-flex items-center justify-center rounded-(--radius-badge) border px-2 py-0.5 font-medium w-fit whitespace-nowrap shrink-0 [&amp;&gt;svg]:size-3 gap-1 [&amp;&gt;svg]:pointer-events-none 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1Cytracom</span><span class="inline-flex items-center gap-1 text-sm font-medium text-primary">Read more<svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-arrow-right size-3.5 transition-transform group-hover:translate-x-0.5" aria-hidden="true"><path d="M5 12h14"></path><path d="m12 5 7 7-7 7"></path></svg></span></div></div></a><a class="group flex flex-col overflow-hidden rounded-lg border border-border bg-card transition-colors hover:border-primary/30 hover:bg-accent/50" href="/resources/blog/comprehensive-security-coverage-with-controlone"><div class="relative aspect-[16/9] w-full overflow-hidden"><img alt="Comprehensive Security Coverage with ControlOne: Protecting Every Device from IoT to Mobile" loading="lazy" decoding="async" data-nimg="fill" class="object-cover transition-transform duration-300 group-hover:scale-105" 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[a&amp;]:hover:bg-secondary/90">Product</span><time class="text-xs text-muted-foreground" dateTime="2024-11-07">November 7, 2024</time></div><h3 class="text-lg font-semibold leading-snug text-foreground group-hover:text-primary">Comprehensive Security Coverage with ControlOne: Protecting Every Device from IoT to Mobile</h3><div class="mt-3 flex flex-wrap gap-1.5"><button type="button" class="cursor-pointer"><span data-slot="badge" data-variant="outline" class="inline-flex items-center justify-center rounded-(--radius-badge) border px-2 py-0.5 font-medium w-fit whitespace-nowrap shrink-0 [&amp;&gt;svg]:size-3 gap-1 [&amp;&gt;svg]:pointer-events-none focus-visible:border-ring focus-visible:ring-ring/50 focus-visible:ring-[3px] aria-invalid:ring-destructive/20 dark:aria-invalid:ring-destructive/40 aria-invalid:border-destructive transition-[color,box-shadow] overflow-hidden border-border text-foreground [a&amp;]:hover:bg-accent [a&amp;]:hover:text-accent-foreground text-[10px]">ControlOne</span></button><button type="button" class="cursor-pointer"><span data-slot="badge" data-variant="outline" class="inline-flex items-center justify-center rounded-(--radius-badge) border px-2 py-0.5 font-medium w-fit whitespace-nowrap shrink-0 [&amp;&gt;svg]:size-3 gap-1 [&amp;&gt;svg]:pointer-events-none focus-visible:border-ring focus-visible:ring-ring/50 focus-visible:ring-[3px] aria-invalid:ring-destructive/20 dark:aria-invalid:ring-destructive/40 aria-invalid:border-destructive transition-[color,box-shadow] overflow-hidden border-border text-foreground [a&amp;]:hover:bg-accent [a&amp;]:hover:text-accent-foreground text-[10px]">Security</span></button><button type="button" class="cursor-pointer"><span data-slot="badge" data-variant="outline" class="inline-flex items-center justify-center rounded-(--radius-badge) border px-2 py-0.5 font-medium w-fit whitespace-nowrap shrink-0 [&amp;&gt;svg]:size-3 gap-1 [&amp;&gt;svg]:pointer-events-none 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[a&amp;]:hover:bg-secondary/90">Product</span><time class="text-xs text-muted-foreground" dateTime="2024-11-05">November 5, 2024</time></div><h3 class="text-lg font-semibold leading-snug text-foreground group-hover:text-primary">ControlOne Extends One Price, Every Device to Android</h3><div class="mt-3 flex flex-wrap gap-1.5"><button type="button" class="cursor-pointer"><span data-slot="badge" data-variant="outline" class="inline-flex items-center justify-center rounded-(--radius-badge) border px-2 py-0.5 font-medium w-fit whitespace-nowrap shrink-0 [&amp;&gt;svg]:size-3 gap-1 [&amp;&gt;svg]:pointer-events-none focus-visible:border-ring focus-visible:ring-ring/50 focus-visible:ring-[3px] aria-invalid:ring-destructive/20 dark:aria-invalid:ring-destructive/40 aria-invalid:border-destructive transition-[color,box-shadow] overflow-hidden border-border text-foreground [a&amp;]:hover:bg-accent [a&amp;]:hover:text-accent-foreground text-[10px]">Messaging</span></button><button type="button" 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1Cytracom</span><span class="inline-flex items-center gap-1 text-sm font-medium text-primary">Read more<svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-arrow-right size-3.5 transition-transform group-hover:translate-x-0.5" aria-hidden="true"><path d="M5 12h14"></path><path d="m12 5 7 7-7 7"></path></svg></span></div></div></a><a class="group flex flex-col overflow-hidden rounded-lg border border-border bg-card transition-colors hover:border-primary/30 hover:bg-accent/50" href="/resources/blog/cytracom-announces-relocation-to-mckinney-texas"><div class="relative aspect-[16/9] w-full overflow-hidden"><img alt="Cytracom Announces Relocation to McKinney, Texas, Occupying the Top Two Floors of District 121" loading="lazy" decoding="async" data-nimg="fill" class="object-cover transition-transform duration-300 group-hover:scale-105" style="position:absolute;height:100%;width:100%;left:0;top:0;right:0;bottom:0;color:transparent" sizes="(max-width: 640px) 100vw, (max-width: 1024px) 50vw, 33vw" srcSet="/_next/image?url=https%3A%2F%2Fa.storyblok.com%2Ff%2F290692535853940%2F2255x1185%2Fb8faab7c65%2Fcytracom-new-hq.png&amp;w=256&amp;q=75 256w, /_next/image?url=https%3A%2F%2Fa.storyblok.com%2Ff%2F290692535853940%2F2255x1185%2Fb8faab7c65%2Fcytracom-new-hq.png&amp;w=384&amp;q=75 384w, /_next/image?url=https%3A%2F%2Fa.storyblok.com%2Ff%2F290692535853940%2F2255x1185%2Fb8faab7c65%2Fcytracom-new-hq.png&amp;w=640&amp;q=75 640w, /_next/image?url=https%3A%2F%2Fa.storyblok.com%2Ff%2F290692535853940%2F2255x1185%2Fb8faab7c65%2Fcytracom-new-hq.png&amp;w=750&amp;q=75 750w, /_next/image?url=https%3A%2F%2Fa.storyblok.com%2Ff%2F290692535853940%2F2255x1185%2Fb8faab7c65%2Fcytracom-new-hq.png&amp;w=828&amp;q=75 828w, 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1<script>self.__next_f.push([1,"1a:I[62909,[\"/_next/static/chunks/9396324886e74b47.js\",\"/_next/static/chunks/3e2328483d8c7393.js\",\"/_next/static/chunks/8167e9fabc467ea3.js\",\"/_next/static/chunks/b86527a0ec37e209.js\",\"/_next/static/chunks/34f019f162151cea.js\"],\"BlogListingRenderer\"]\n1b:T400,The newly attained HIPAA compliance is a testament to our dedication to protecting sensitive healthcare information, aligning with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) standards. HIPAA Type 1 compliance ensures that Cytracom adheres to strict regulations designed to protect patient health information (PHI), including electronic PHI (e-PHI), from unauthorized access or disclosure. Our compliance involves rigorous adherence to both the HIPAA Privacy Rule, which governs the use and disclosure of PHI, and the HIPAA Security Rule, which sets standards for protecting e-PHI. This includes implementing appropriate administrative, physical, and technical safeguards, conducting regular risk analyses, and ensuring that e-PHI is accessible only to authorized individuals. By achieving HIPAA compliance, we provide our partners, especially those handling medical businesses, with the assurance that we are committed to maintaining the highest standards of patient data protection and privacy."])</script>
1<script>self.__next_f.push([1,"18:[\"$\",\"$L1a\",\"blog-listing-main\",{\"stories\":[{\"name\":\"One Breach, Three Controls: What the N-central Attack Reveals About Integrated Security\",\"created_at\":\"2026-08-10T17:27:20.724Z\",\"published_at\":\"2026-08-11T14:36:36.961Z\",\"updated_at\":\"2026-08-11T14:36:36.979Z\",\"id\":207639514036068,\"uuid\":\"d45a64b3-631b-494b-8b2d-8e630eeaf0b0\",\"content\":{\"_uid\":\"62962a04-dcfd-45cd-b5e0-0fe527983d62\",\"body\":{\"type\":\"doc\",\"attrs\":{\"backgroundColor\":null},\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"The N-central compromise is not a story about one bad Common Vulnerability and Exposure (CVE). 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Guidance from security researchers was explicit: restrict the admin interface to approved administrative networks. Partners with external attack surface visibility would have known exactly which N-central instances were exposed and whether those instances were running a build in the vulnerable range, not as a generic \\\"patch available\\\" advisory, but as a prioritized, actively exploited finding tied to a specific asset and version.\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#1A1D23\"}}]}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"The unauthenticated request reached the vulnerable endpoint.\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#1A1D23\"}},{\"type\":\"bold\"},{\"type\":\"italic\"}]},{\"text\":\" Because reachability was unrestricted, the crafted HTTP request landed. A zero-trust network access (ZTNA) posture changes this constraint. 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Patch SLA history, incident transparency, and security architecture belong in vendor risk documentation alongside the firewalls and endpoint tools that partners already track.\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#1A1D23\"}}]}]},{\"type\":\"heading\",\"attrs\":{\"level\":2,\"textAlign\":null},\"content\":[{\"text\":\"Where Integration Matters More Than Individual Capability\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#1A1D23\"}},{\"type\":\"bold\"}]}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Each of the three controls above addresses a different phase of the attack. 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The gaps live in the transitions.\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#1A1D23\"}}]}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"An integrated approach compresses that loop. \",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#1A1D23\"}}]}]},{\"type\":\"bullet_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"An attack surface finding flows into access policy review. \",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#1A1D23\"}}]}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"A network anomaly event generates an incident record. \",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#1A1D23\"}}]}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"A remediation task carries evidence through to closure. \",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#1A1D23\"}}]}]}]}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"The cycle from detection to containment to verified resolution shrinks, and the audit trail assembles itself rather than being reconstructed under pressure.\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#1A1D23\"}}]}]},{\"type\":\"heading\",\"attrs\":{\"level\":2,\"textAlign\":null},\"content\":[{\"text\":\"What This Means for MSPs Evaluating Their Stack\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#1A1D23\"}},{\"type\":\"bold\"}]}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"The N-central incident is a concrete stress test for the architecture question partners face when evaluating security platforms. The relevant questions are not just \\\"does this tool detect vulnerabilities\\\" or \\\"does this network layer block threats.\\\" They are:\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#1A1D23\"}}]}]},{\"type\":\"bullet_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Can external attack surface scanning identify exposed management interfaces and correlate running versions against actively exploited CVEs, rather than relying on generic patch advisories?\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#1A1D23\"}}]}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Does ZTNA remove console reachability so that authentication bypass vulnerabilities lose their exploitation path?\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#1A1D23\"}}]}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Does egress inspection catch unsanctioned outbound tunneling from managed endpoints, not just inbound threats?\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#1A1D23\"}}]}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"When a breach occurs, is there a system of record that tracks remediation to closure and keeps vendor risk documented going forward?\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#1A1D23\"}}]}]}]}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Cytracom's answer to those questions spans Telivy for attack surface and vulnerability discovery, ControlOne (on the Unity Platform) for network posture and zero-trust access, and Tentacle for GRC and remediation governance. The N-central attack is a useful frame because it shows all three gaps activating in sequence, and it illustrates why coverage of one or tw
1o without the third leaves the kill chain intact.\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#1A1D23\"}}]}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"The CVE was N-able's to patch. The architecture decisions belong to the partners managing what comes next.\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#1A1D23\"}}]}]},{\"type\":\"heading\",\"attrs\":{\"level\":2,\"textAlign\":null},\"content\":[{\"text\":\"10 Controls to Harden Your Stack Before the Next Incident\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#1A1D23\"}},{\"type\":\"bold\"}]}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"The N-central sequence was not unpreventable. Each step in the kill chain had a corresponding control that would have interrupted it. The ten practices below translate that lesson into a concrete checklist.\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#1A1D23\"}}]}]},{\"type\":\"ordered_list\",\"attrs\":{\"order\":1},\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Inventory every internet-facing management console. \",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#1A1D23\"}},{\"type\":\"bold\"}]},{\"type\":\"hard_break\"},{\"text\":\"Identify all externally accessible RMM, PSA, firewall, VPN, hypervisor, and backup management interfaces across your own stack and your clients'. If you do not know what is reachable, you cannot prioritize what to restrict.\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#1A1D23\"}}]}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Cross-reference exposed assets against actively exploited vulnerabilities. \",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#1A1D23\"}},{\"type\":\"bold\"}]},{\"type\":\"hard_break\"},{\"text\":\"Compare your exposed asset inventory against CISA KEV and current threat intelligence feeds, not just available patches. Prioritize vulnerabilities with confirmed in-the-wild exploitation over CVSS score alone. A High-severity CVE with no public exploit is a different risk than a Medium-severity one already in KEV.\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#1A1D23\"}}]}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Remove unnecessary internet exposure from management interfaces. \",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#1A1D23\"}},{\"type\":\"bold\"}]},{\"type\":\"hard_break\"},{\"text\":\"Close management ports that have no legitimate public-access requirement. Apply IP allowlists or restrict access through VPN or ZTNA. Disable unused services and protocols. The N-central precondition was a publicly reachable admin console; restricting that reachability removes the on-ramp.\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#1A1D23\"}}]}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Place management planes behind ZTNA, not open routing.\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#1A1D23\"}},{\"type\":\"bold\"}]},{\"type\":\"hard_break\"},{\"text\":\"Authentication bypass vulnerabilities require reachability to be exploitable. When management interfaces sit behind identity-aware access brokering, an unauthenticated request never reaches the application layer. The CVE still needs patching, but it loses its exploitation path from the outside.\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#1A1D23\"}}]}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Deploy egress inspection on managed endpoints.\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#1A1D23\"}},{\"type\":\"bold\"}]},{\"type\":\"hard_break\"},{\"text\":\"Inbound firewall rules do not catch outbound persistence. Secure web gateway and egress policy enforcement monitor what managed endpoints connect to outbound, flagging unsanctioned tunnels, unexpected cloud infrastru
1cture, and processes that do not belong. This is the control that severs attacker persistence after initial access.\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#1A1D23\"}}]}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Establish a patch verification process, not just a patch deployment process.\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#1A1D23\"}},{\"type\":\"bold\"}]},{\"type\":\"hard_break\"},{\"text\":\"Patching and confirming patching are different things. Build a workflow that records the specific build version deployed, the date applied, and who verified closure before declaring a CVE remediated. The N-central partial-fix window existed in part because verification lagged deployment.\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#1A1D23\"}}]}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Add RMM and PSA vendors to your third-party risk register.\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#1A1D23\"}},{\"type\":\"bold\"}]},{\"type\":\"hard_break\"},{\"text\":\"An RMM compromise is a supply-chain event with blast radius across every downstream client. Treat RMM and PSA vendors with the same vendor risk scrutiny as cloud providers and security tools: document their patch SLA history, incident response transparency, and architecture decisions, and review that documentation when incidents like this one surface.\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#1A1D23\"}}]}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Define and test your persistence-hunting playbook.\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#1A1D23\"}},{\"type\":\"bold\"}]},{\"type\":\"hard_break\"},{\"text\":\"Know in advance how you would detect attacker-installed services on managed endpoints: what logs to pull, what process names to flag, what outbound connection patterns to inspect. A playbook built after the breach is slower and more error-prone than one rehearsed before it.\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#1A1D23\"}}]}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Track remediation as governed, evidenced work.\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#1A1D23\"}},{\"type\":\"bold\"}]},{\"type\":\"hard_break\"},{\"text\":\"When a breach or critical vulnerability requires cross-client remediation, that effort needs assignment, logging, and closure documentation. A GRC platform turns a manual sprint into an auditable activity. It also creates the paper trail that matters when clients or auditors ask how the incident was handled.\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#1A1D23\"}}]}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Run attack surface scans continuously, not point-in-time.\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#1A1D23\"}},{\"type\":\"bold\"}]},{\"type\":\"hard_break\"},{\"text\":\"Exposure changes. New services get spun up, firewall rules drift, vendor software updates open new ports. Continuous external attack surface monitoring ensures that newly exposed management interfaces or vulnerable-version deployments appear in your findings queue as they emerge, rather than waiting for the next scheduled scan or a breach notification to reveal them.\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#1A1D23\"}}]}]}]}]},{\"type\":\"heading\",\"attrs\":{\"level\":2,\"textAlign\":null},\"content\":[{\"text\":\"Ready to Get Started?\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#1A1D23\"}},{\"type\":\"bold\"}]}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"See how Cytracom can help your MSP business.\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#1A1D23\"}}]}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Book a Demo\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://www.cytracom.com/demo\",\"uuid\":null,\"anchor\":null,\"target\":null,\"linktype\":\"url\"}},{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#1D4ED8\"}}]}]}]},\"faqs\":[],\"tags\":\"MSP Security, RMM Vulnerabilities, N-central, ZTNA, Attack Surface Management, GRC, Third-Party Risk Management, Patch Management, Teliv
1y, ControlOne, Tentacle\",\"title\":\"One Breach, Three Controls: What the N-central Attack Reveals About Integrated Security\",\"author\":\"Rob McDonald, Chief Product Officer\",\"sources\":\"https://thehackernews.com/2026/08/n-able-says-attackers-take-over-n.html\\nhttps://www.scworld.com/brief/n-able-addresses-critical-n-central-vulnerabilities-exploited-by-attackers\\nhttps://www.crn.com/news/security/2026/n-able-n-central-flaw-sees-exploitation-5-things-to-know\\nhttps://www.bleepingcomputer.com/news/security/n-able-warns-of-n-central-auth-bypass-flaw-exploited-in-attacks/\\nhttps://www.cisa.gov/news-events/alerts/2026/08/04/cisa-adds-three-known-exploited-vulnerabilities-catalog\\nhttps://www.channeldive.com/news/n-able-rmm-platform-breach-msp-fallout/826884/\",\"category\":\"Security\",\"featured\":true,\"position\":\"\",\"component\":\"blog_post\",\"seo_title\":\"One Breach, Three Controls: What the N-central Attack Reveals About Integrated Security\",\"description\":\"This piece breaks down the three control gaps behind the N-central attack: an exposed console, no zero-trust access, and no egress inspection. It closes with ten concrete controls MSPs can put in place before the next incident.\",\"author_avatar\":{\"id\":166202741342011,\"alt\":\"\",\"name\":\"\",\"focus\":\"\",\"title\":\"\",\"source\":\"\",\"filename\":\"https://a.storyblok.com/f/290692535853940/1200x676/2e57959137/cytracom-s-cpo-rob-mcdonald.jpg\",\"copyright\":\"\",\"fieldtype\":\"asset\",\"meta_data\":{},\"is_external_url\":false},\"key_takeaways\":\"A crafted, unauthenticated HTTP request against N-able's N-central platform (CVE-2026-18577) gave attackers full administrative access. N-able's initial hotfix didn't remove the attackers already inside, who had used the platform's own Take Control feature to install outbound tunnels that survived the patch and endpoint reboots. The breach traces to three control gaps operating at once: an internet-reachable management console, no zero-trust network access, and no egress inspection to catch outbound persistence. Cytracom ties each gap to a specific control: Telivy for attack surface and vulnerability discovery, ControlOne on the Unity Platform for zero-trust network posture, and Tentacle for GRC and remediation governance.\",\"related_posts\":[],\"featured_image\":{\"id\":207664131742820,\"alt\":\"\",\"name\":\"\",\"focus\":\"\",\"title\":\"\",\"source\":\"\",\"filename\":\"https://a.storyblok.com/f/290692535853940/1200x608/1290d3b33b/n-central-breach-three-controls-hero.jpeg\",\"copyright\":\"\",\"fieldtype\":\"asset\",\"meta_data\":{\"size\":\"1200x608\"},\"is_external_url\":false},\"published_date\":\"2026-08-10 09:00\",\"seo_description\":\"The N-central breach combined an exposed console, missing ZTNA, and no egress inspection. See the 10 controls MSPs need before the next incident.\"},\"slug\":\"one-breach-three-controls-what-the-n-central-attack-reveals-about-integrated-security\",\"full_slug\":\"resources/blog/one-breach-three-controls-what-the-n-central-attack-reveals-about-integrated-security\",\"sort_by_date\":null,\"position\":-830,\"tag_list\":[],\"is_startpage\":false,\"parent_id\":149949684346751,\"meta_data\":null,\"group_id\":\"f9de1b67-ad6a-485c-831b-b174a461bcc5\",\"first_published_at\":\"2026-08-10T18:57:00.536Z\",\"release_id\":null,\"lang\":\"default\",\"path\":null,\"alternates\":[],\"default_full_slug\":null,\"translated_slugs\":null},{\"name\":\"ControlOne Just Got Even Faster\",\"created_at\":\"2026-09-01T20:31:27.260Z\",\"published_at\":\"2026-09-08T16:35:12.642Z\",\"updated_at\":\"2026-09-08T16:35:12.656Z\",\"id\":215470437441645,\"uuid\":\"5ab508c5-5b7f-4138-9df3-c11df7b973fb\",\"content\":{\"_uid\":\"62962a04-dcfd-45cd-b5e0-0fe527983d62\",\"body\":{\"type\":\"doc\",\"attrs\":{\"backgroundColor\":null},\"content\":[{\"type\":\"heading\",\"attrs\":{\"level\":2,\"textAlign\":null},\"content\":[{\"text\":\"Introducing Next Generation Transport, delivering significantly higher throughput and even faster response times.\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#000000\"}},{\"type\":\"bold\"}]}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Cytracom is delivering one of the most significant performance enhancements yet: \",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#000000\"}}]},{\"text\":\"Next Generation Transport for ControlOne.\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#000000\"}},{\"type\":\"bold\"}]}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"ControlOne is engineered to deliver high-performance, secure, encrypted connectivity. Next Generation Transport builds on that foundation with a new architecture that makes secure transport even more efficient, taking performance to a new level with significantly higher throughput and faster response times across the applications customers use every day.\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#000000\"}}]}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"In many cases, Cytracom partners are reporting 2x the throughput or better compared with the previous ControlOne transport architecture.*\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#000000\"}}]},{\"type\":\"hard_break\"},{\"type\":\"hard_break\"}
1,{\"text\":\"*Performance results are based on reports from ControlOne partner environments. Actual results may vary based on internet connection, network conditions, traffic mix, and deployment configuration.\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#000000\"}},{\"type\":\"italic\"}]}]},{\"type\":\"heading\",\"attrs\":{\"level\":2,\"textAlign\":null},\"content\":[{\"text\":\"More speed. Same always-on security.\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#000000\"}},{\"type\":\"bold\"}]}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Secure network traffic requires encryption, and encryption naturally introduces some overhead. Next Generation Transport substantially reduces that overhead without compromising the security ControlOne provides.\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#000000\"}}]}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"That means customers can take advantage of substantially more of the bandwidth available from their internet connection, while applications feel even faster and more responsive.\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#000000\"}}]}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"ControlOne already uses intelligent routing to optimize how traffic moves across the network. Next Generation Transport improves that experience further by reducing latency across the secure connection, thereby shortening the time between a user request and an application response.\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#000000\"}}]}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Downloads complete faster. Applications respond more quickly. Websites feel snappier. Whether supporting everyday business traffic or more bandwidth-intensive environments, the result is significantly more performance headroom.\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#000000\"}}]}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"And if you haven’t experienced ControlOne SASE, now is a great time to see how simple secure networking can be with always-on protection and Zero Trust Network Access built for the way modern businesses work.\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#000000\"}}]}]},{\"type\":\"heading\",\"attrs\":{\"level\":2,\"textAlign\":null},\"content\":[{\"text\":\"Technology that gets better after you deploy it\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#000000\"}},{\"type\":\"bold\"}]}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Traditional network appliances are ultimately constrained by the capabilities of the hardware deployed. As technology advances and performance demands increase, meaningful improvements often require replacing that hardware.\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#000000\"}}]}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"ControlOne takes a different approach.\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#000000\"}}]}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"As a continuously evolving networking and security service, ControlOne gives Cytracom the flexibility to\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#000000\"}}]},{\"text\":\" \",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#000000\"}},{\"type\":\"bold\"}]},{\"text\":\"improve the software, transport architecture, infrastructure, and hardware lifecycle behind the platform over time. Partners benefit from those advancements without having to continually replace technology just to keep pace.\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#000000\"}}]}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Next Generation Transport is a great example. Existing ControlOne deployments are benefiting from significant performance improvements without a new appliance, migration, or additional cost.\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#000000\"}}]}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"The technology you already deployed simply gets better.\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#000000\"}},{\"type\":\"bold\"}]}]},{\"type\":\"heading\",\"attrs\":{\"level\":2,\"textAlign\":null},\"content\":[{\"text\":\"Available now\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#000000\"}},{\"type\":\"bold\"}]}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Next Generation Transport is being deployed across all ControlOne customer environments. If you're already a partner, it's rolling out now — no migration, purchase, or action necessary. If you're just getting started with us, it's built into the ControlOne service from day one.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"More throughput. Faster response. The same always-on ControlOne security.\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#000000\"}},{\"type\":\"bold\"}]}]}]},\"faqs\":[],\"tags\":\"ControlOne, SASE, MSP Networking, Network Performance, Zero Trust Network Access\",\"title\":\"ControlOne Just Got Even Faster\",\"author\":\"Cytracom\",\"sources\":\"https://www.cytracom.com/platform/networking\\nhttps://www.cytracom.com/platform/networking/software-defined-networking\",\"category\":\"Security\",\"featured\":true,\"position\":\"\",\"component\":\"blog_post\",\"seo_title\":\"ControlOne Next Generation Transport: 2x Throughput Reported\",\"description\":\"\",\"author_avatar\":{\"id\":null,\"alt\":null,\"name\":\"\",\"focus\":null,\"title\":null,\"source\":null,\"filename\":\"\",\"copyright\":null,\"fieldtype\":\"asset\",\"meta_data\":{}}
1,\"key_takeaways\":\"Next Generation Transport is a new secure transport architecture for ControlOne that reduces encryption overhead to increase usable throughput and lower latency without compromising ControlOne’s always-on security. In many cases, Cytracom partners report 2x the throughput or better. Existing environments are receiving the upgrade automatically, with no new appliance, migration, purchase, or action required.\",\"related_posts\":[],\"featured_image\":{\"id\":216445013609377,\"alt\":\"\",\"name\":\"\",\"focus\":\"\",\"title\":\"\",\"source\":\"\",\"filename\":\"https://a.storyblok.com/f/290692535853940/2000x857/11be8c9c36/nextgen-controlone.png\",\"copyright\":\"\",\"fieldtype\":\"asset\",\"meta_data\":{\"size\":\"2000x857\"},\"is_external_url\":false},\"published_date\":\"2026-08-05 11:00\",\"seo_description\":\"Cytracom partners report 2x throughput or better with ControlOne Next Generation Transport, with lower latency, always-on security, and no new hardware.\"},\"slug\":\"controlone-just-got-even-faster\",\"full_slug\":\"resources/blog/controlone-just-got-even-faster\",\"sort_by_date\":null,\"position\":-840,\"tag_list\":[],\"is_startpage\":false,\"parent_id\":149949684346751,\"meta_data\":null,\"group_id\":\"f7971b3e-d40c-4554-baac-179346abe1fe\",\"first_published_at\":\"2026-09-04T14:10:30.300Z\",\"release_id\":null,\"lang\":\"default\",\"path\":null,\"alternates\":[],\"default_full_slug\":null,\"translated_slugs\":null},{\"name\":\"From Security Tools to a Defensible Security Program\",\"created_at\":\"2026-08-06T15:42:15.177Z\",\"published_at\":\"2026-09-08T16:35:41.764Z\",\"updated_at\":\"2026-09-08T16:35:41.780Z\",\"id\":206198108903550,\"uuid\":\"45f3710e-2f59-4e29-b2a1-8493697de15e\",\"content\":{\"_uid\":\"62962a04-dcfd-45cd-b5e0-0fe527983d62\",\"body\":{\"type\":\"doc\",\"attrs\":{\"backgroundColor\":null},\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"MSPs are trusted with far more than technology.\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"\"}}]}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"You help maintain the systems your clients use to communicate, serve customers, access data, and keep their businesses operating. As that responsibility grows, so does the expectation that security controls, ownership, and customer decisions are clearly documented.\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"\"}}]}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"When an incident occurs, the questions rarely stop at, “How did the attacker get in?”\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"\"}}]}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Clients, insurers, regulators, and legal counsel may also ask:\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"\"}}]}]},{\"type\":\"bullet_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Which controls were expected to be in place?\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"\"}}]}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Who was responsible for managing them?\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"\"}}]}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"What recommendations did the MSP make?\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"\"}}]}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Which risks did the customer accept or decline to address?\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"\"}}]}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Was the environment being monitored?\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"\"}}]}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Can those activities and decisions be demonstrated with evidence?\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"\"}}]}]}]}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"The technology stack matters. The ability to show how it was governed matters just as much.\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"\"}}]}]},{\"type\":\"heading\",\"attrs\":{\"level\":3,\"textAlign\":null},\"content\":[{\"text\":\"The MSP Model Creates Both Leverage and Responsibility\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"\"}},{\"type\":\"bold\"}]}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"MSPs create value by managing technology efficie
1ntly across many customers. Shared tools, processes, and expertise make it possible to deliver services at scale.\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"\"}}]}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"That same operating model can also increase the impact of a security failure.\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"\"}}]}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"The 2021 Kaseya incident showed how an attack involving software used by MSPs could cascade through the supply chain and affect downstream businesses. It reinforced why MSP environments, privileged access, and shared management platforms remain attractive targets.\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"\"}}]}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"The lesson is not that MSPs are automatically responsible whenever a customer experiences an incident. It is that providers may be asked to defend what they promised, recommended, implemented, monitored, and documented.\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"\"}}]}]},{\"type\":\"heading\",\"attrs\":{\"level\":3,\"textAlign\":null},\"content\":[{\"text\":\"When Security Responsibility Becomes a Legal Question\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"\"}},{\"type\":\"bold\"}]}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Recent disputes involving technology and managed-service providers illustrate how quickly operational questions can become contractual, insurance, regulatory, or legal matters.\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"\"}}]}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"The $1.9 million Netgain class-action settlement followed a ransomware attack that exposed information held for healthcare customers. The settlement was reached without an admission of wrongdoing, but it demonstrated the potential consequences when an incident affects downstream organizations and their data.\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"\"}}]}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"In 2025, Clorox sued Cognizant for approximately $380 million, alleging that service-desk personnel failed to follow required identity-verification procedures before an attack.\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"\"}}]}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"In 2026, the Delaware Supreme Court allowed insurers to proceed with aggregated breach-of-contract claims against Blackbaud on behalf of affected customers.\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"\"}}]}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"These matters involve different facts and remain at different stages. They do not establish automatic MSP liability. They do demonstrate that technology providers may be required to explain how responsibilities were defined and whether agreed-upon practices were followed.\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"\"}}]}]},{\"type\":\"heading\",\"attrs\":{\"level\":3,\"textAlign\":null},\"content\":[{\"text\":\"A Program Before the Incident\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"\"}},{\"type\":\"bold\"}]}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Several states have enacted cybersecurity safe-harbor laws that may provide an affirmative defense or limit certain damages when an organization maintains a written cybersecurity program aligned with a recognized framework.\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"\"}}]}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Safe harbor is not blanket immunity. Its availability varies by state, circumstance, type of claim, and the conduct involved.\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"\"}}]}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"The broader principle, however, is important: a documented and consistently managed security program is more defensible than an informal collection of tools and assumptions.\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"\"}}]}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"A spreadsheet may capture a point in t
1ime. A mature program maintains an ongoing record of:\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"\"}}]}]},{\"type\":\"bullet_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Controls that are in scope\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"\"}}]}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Responsibilities assigned to the MSP and the customer\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"\"}}]}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Findings and recommended remediation\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"\"}}]}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Customer decisions and accepted risks\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"\"}}]}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Exceptions and compensating controls\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"\"}}]}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Evidence that controls are reviewed over time\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"\"}}]}]}]}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"This is the difference between believing reasonable practices are in place and being able to demonstrate how those practices are governed.\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"\"}}]}]},{\"type\":\"heading\",\"attrs\":{\"level\":3,\"textAlign\":null},\"content\":[{\"text\":\"Evidence-Based Accountability as a Differentiator\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"\"}},{\"type\":\"bold\"}]}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Documented accountability is not only about preparing for litigation. It can also help an MSP deliver a better managed service.\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"\"}}]}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Clear control ownership and evidence can support:\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"\"}}]}]},{\"type\":\"bullet_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"More productive QBRs\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"\"}}]}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Stronger cyber insurance readiness\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"\"}}]}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Better alignment between technical work and business risk\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"\"}}]}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"More consistent service delivery across customers\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"\"}}]}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Clearer conversations about recommendations and responsibility\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"\"}}]}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"A stronger case for recurring security and compliance services\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"\"}}]}]}]}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"This creates an opportunity for MSPs to move beyond selling security tools and establish an ongoing governance program around the work they already perform.\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"\"}}]}]},{\"type\":\"heading\",\"attrs\":{\"level\":3,\"textAlign\":null},\"content\":[{\"text\":\"Where Cytracom Fits\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"\"}},{\"type\":\"bold\"}]}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Telivy and Tentacle help connect risk identification with structured remediation and accountability.\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"\"}}]}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Telivy provides broad visibility into vulnerabilities, assets, cloud environments, exposed data, external risks, and other conditions that may affect a client’s security posture.\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"\"}}]}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Tentacle helps MSPs translate those findings into a repeatable governance model by mapping controls, assigning responsibilities, managing evidence, documenting exceptions, and tracking progress across more than 30 frameworks.\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"\"}}]}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Together, they help TeamLogic IT partners move from:\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"\"}}]}]},{\"type\":\"bullet_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Findings to prioritized action\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"\"}}]}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Recommendations to documented customer decisions\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"\"}}]}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Individual projects to continuous managed programs\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"\"}}]}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Informal confidence to evidence-based accountability\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"\"}}]}]}]}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"The question is no longer only, “Do we have the right security tools?” It is also, “Can we show how security is being managed across every client we protect?”\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"\"}}]}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"That is the difference between a security stack and a security program.\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"\"}}]}]}]},\"faqs\":[],\"tags\":\"MSP Security, Security Program, Cybersecurity Governance, Risk Management, Compliance, Cyber Insurance, Telivy, Tentacle\",\"title\":\"From Security Tools to a Defensible Security Program\",\"author\":\"Cytracom\",\"sources\":\"https://www.cisa.gov/news-events/news/kaseya-ransomware-attack-guidance-affected-msps-and-their-customers\\nhttps://www.hipaajournal.com/netgain-technology-data-breach-settlement/\\nhttps://www.cybersecuritydive.com/news/clorox-380-million-suit-cognizant-cyberattack/753837/\\nhttps://www.insurancejournal.com/news/east/2026/02/20/858599.htm\",\"category\":\"Security\",\"featured\":false,\"position\":\"\",\"component\":\"blog_post\",\"seo_title\":\"From Security Tools to a Defensible Security Program\",\"description\":\"MSPs are being held to a higher standard of accountability after security incidents. This post looks at recent lawsuits and settlements involving managed service providers, why an informal collection of security tools isn't enough to defend your business, and how a documented, evidence-based security program creates a stronger, more defensible position for your MSP and your clients.\",\"author_avatar\":{\"id\":null,\"alt\":null,\"name\":\"\",\"focus\":null,\"title\":null,\"source\":null,\"filename\":\"\",\"copyright\":null,\"fieldtype\":\"asset\",\"meta_data\":{}},\"key_takeaways\":\"MSPs need more than security tools; they need proof of how those tools are governed. When incidents occur, providers may have to show what was recommended, who owned each control, and what evidence exists of ongoing oversight. A documented security program built on established frameworks is more defensible than an informal tool stack. Telivy and Tentacle help MSPs turn scattered findings into a structured, provable governance model.\",\"related_posts\":[],\"featured_image\":{\"id\":206201112181977,\"alt\":\"\",\"name\":\"\",\"focus\":\"\",\"title\":\"\",\"source\":\"\",\"filename\":\"https://a.storyblok.com/f/290692535853940/1200x514/69fc013733/msp-security-program-documentation-governance.jpeg\",\"copyright\":\"\",\"fieldtype\":\"asset\",\"meta_data\":{\"size\":\"1200x514\"},\"is_external_url\":false},\"published_date\":\"2026-08-03 12:00\",\"seo_description\":\"Security tools alone aren't enough for MSPs. See how a documented security program builds accountability, reduces risk, and supports insurance readiness.\"},\"slug\":\"from-security-tools-to-a-defensible-security-program\",\"full_slug\":\"resources/blog/from-security-tools-to-a-defensible-security-program\",\"sort_by_date\":null,\"position\":-850,\"tag_list\":[],\"is_startpage\"
1:false,\"parent_id\":149949684346751,\"meta_data\":null,\"group_id\":\"98fc6e8f-bf45-42f9-8381-45d7fe767dfa\",\"first_published_at\":\"2026-08-06T15:54:51.851Z\",\"release_id\":null,\"lang\":\"default\",\"path\":null,\"alternates\":[],\"default_full_slug\":null,\"translated_slugs\":null},{\"name\":\"PC Techware Named Winner of Cytracom's 2025 Partner Impact Award\",\"created_at\":\"2026-02-28T16:35:47.892Z\",\"published_at\":\"2026-08-06T15:59:24.730Z\",\"updated_at\":\"2026-08-06T15:59:24.746Z\",\"id\":149942058606358,\"uuid\":\"634544ab-434b-42b6-bf08-9af102b10c23\",\"content\":{\"_uid\":\"7bec72e4-a032-4659-aa7a-3669321f35a0\",\"body\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"McKinney, TX – December 11, 2025 – Cytracom, a leading provider of Secure Access Service Edge (SASE), Unified Communications as a Service (UCaaS), and Security \u0026 Risk Management (SRM) solutions for MSPs, today announced that PC Techware has been named the winner of the 2025 Cytracom Partner Impact Award.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"The award was presented during the MSP Titans of the Industry Awards Gala on December 10, where Russell Wyatt, CEO of PC Techware, was recognized for outstanding achievements in leveraging Cytracom's platform to drive technology innovation, customer impact, and business growth.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"PC Techware was selected for this award based on several key factors:\",\"type\":\"text\"}]},{\"type\":\"bullet_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Innovation \u0026 Implementation\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\": PC Techware showcased exceptional skill and creativity in integrating Cytracom's solutions into their service offerings, combining communications, network security, and managed services into a comprehensive package for their clients.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Customer Impact\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\": Through creative packaging and extensive use of Cytracom's ControlOne SASE solution, PC Techware has addressed unique challenges for multi-location offices and hybrid workers while significantly reducing complexity for end users.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Growth \u0026 Development\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\": Their integrated approach, combined with consistent delivery of strong customer outcomes, has led to impressive growth in revenue, customer acquisition, and retention, underscoring the strength of their strategy and their commitment to providing exceptional service to their clients.\",\"type\":\"text\"}]}]}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Under Wyatt's leadership, PC Techware has set a powerful example of how partnership and entrepreneurship can be applied to solve client challenges.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"\\\"We are honored to recognize PC Techware with the 2025 Partner Impact Award,\\\" said Cytracom COO John Tippett. \\\"Their ability to seamlessly integrate Cytracom's platform into their business plans and service offerings has led to impressive results. They're not just providing services; they're empowering their customers to work smarter, communicate better, and grow in ways they couldn't before. We are proud to celebrate their leadership, vision, and unwavering dedication to their clients with this award.\\\"\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Russell Wyatt, CEO of PC Techware, expressed his gratitude, saying, \\\"This award is a testament to the hard work and dedication of our entire team. It reaffirms our commitment to delivering industry-leading solutions and services. We are proud to be part of Cytracom's partner ecosystem and look forward to continuing to drive innovation and impact in the MSP channel and for our clients.\\\"\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"For more information about Cytracom's Partner Impact Award, please visit \",\"type\":\"text\"},{\"text\":\"Cytracom 2025 Award Finalists\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://go.cytracom.com/2025-cytracom-partner-impact-award-finalists\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\".\",\"type\":\"text\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":3},\"content\":[{\"text\":\"About Cytracom\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Cytracom delivers infrastru
1cture software purpose-built to empower managed service providers (MSPs) and IT service providers (ITSPs) with cloud solutions that connect and secure both traditional and hybrid workforces. ControlOne, our secure access service edge (SASE) solution, provides identity-based network security and connectivity, enabling businesses to deploy zero-trust networks, enforce compliance, and eliminate the need for traditional firewalls and VPNs. Cytracom's cybersecurity risk management (SRM) platform, built on Telivy technology, enables MSPs to identify, assess, and manage digital risks through continuous attack surface management.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Cytracom's unified communications suite (UCaaS) is designed around the operating needs of MSPs, enabling seamless communication and collaboration for businesses regardless of physical location.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"As the communication and security needs of the workforce evolve, Cytracom continues to deliver powerful yet intuitive solutions that enable MSPs and ITSPs to meet the challenges of security, compliance, and connectivity. \",\"type\":\"text\"},{\"text\":\"www.cytracom.com\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"http://www.cytracom.com/\",\"target\":\"_blank\",\"linktype\":\"url\"}}]}]},{\"type\":\"heading\",\"attrs\":{\"level\":3},\"content\":[{\"text\":\"About PC Techware\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Founded by CEO Russell Wyatt, PC Techware is at the forefront of delivering innovative communication and security solutions to small and medium-sized businesses. With a focus on customer satisfaction and technological innovation, PC Techware has established itself as a leading MSP in the IT channel.\",\"type\":\"text\"}]}]},\"faqs\":[],\"tags\":\"VoIP,ControlOne,Security,Compliance,MSP,Partners,Remote Work,Awards,Networking\",\"title\":\"PC Techware Named Winner of Cytracom's 2025 Partner Impact Award\",\"author\":\"Cytracom\",\"sources\":\"\",\"category\":\"Partners\",\"featured\":false,\"position\":\"\",\"component\":\"blog_post\",\"seo_title\":\"\",\"description\":\"\",\"author_avatar\":{\"id\":null,\"alt\":null,\"name\":\"\",\"focus\":null,\"title\":null,\"source\":null,\"filename\":\"\",\"copyright\":null,\"fieldtype\":\"asset\",\"meta_data\":{}},\"key_takeaways\":\"\",\"related_posts\":[],\"featured_image\":{\"id\":166202741333817,\"alt\":\"\",\"name\":\"\",\"focus\":\"\",\"title\":\"\",\"source\":\"\",\"filename\":\"https://a.storyblok.com/f/290692535853940/2000x1052/d1917c08c1/cytracom-msp-gala-award-winner.png\",\"copyright\":\"\",\"fieldtype\":\"asset\",\"meta_data\":{},\"is_external_url\":false},\"published_date\":\"2025-12-11 00:00\",\"seo_description\":\"\"},\"slug\":\"2025-cytracom-partner-impact-award-winner\",\"full_slug\":\"resources/blog/2025-cytracom-partner-impact-award-winner\",\"sort_by_date\":null,\"position\":-40,\"tag_list\":[],\"is_startpage\":false,\"parent_id\":149949684346751,\"meta_data\":null,\"group_id\":\"d8db768e-a2ce-4c29-ab0a-d73c431f3f28\",\"first_published_at\":\"2026-02-28T16:35:47.935Z\",\"release_id\":null,\"lang\":\"default\",\"path\":null,\"alternates\":[],\"default_full_slug\":null,\"translated_slugs\":null},{\"name\":\"Comprehensive Security Requires Protecting Every Device, Not Just Laptops\",\"created_at\":\"2026-02-28T16:35:53.744Z\",\"published_at\":\"2026-08-07T15:46:15.235Z\",\"updated_at\":\"2026-08-07T15:46:15.251Z\",\"id\":149942082576159,\"uuid\":\"f55c512a-7ecf-4f84-8159-81d874b06ae8\",\"content\":{\"_uid\":\"04755452-1249-469c-b42e-81f2b1f59bc5\",\"body\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"In today's evolving threat landscape, security cannot stop at the edge of the laptop. It must extend to every printer, camera, guest device, and IoT system connected to the network. That's why truly effective Secure Access Service Edge (SASE) solutions are designed to protect all devices, not just the ones that are easiest to manage.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Many solutions labeled as SASE rely entirely on endpoint agents. While this approach may offer protection for corporate laptops, it leaves a major gap when it comes to everything else. Consider the printers, smart TVs, HVAC controls, guest laptops, and lab equipment that never run an agent. These unmanaged endpoints are often ignored, yet they remain vulnerable. Attackers are fully aware of that.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"A recent article from \",\"type\":\"text\"}
1,{\"text\":\"Dark Reading\",\"type\":\"text\",\"marks\":[{\"type\":\"italic\"}]},{\"text\":\" highlights this risk clearly. Researchers found that millions of Brother printers contain a critical vulnerability that cannot be patched through firmware updates or resolved by endpoint protection. (\",\"type\":\"text\"},{\"text\":\"Read the full article\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://www.darkreading.com/endpoint-security/millions-brother-printers-critical-unpatchable-bug\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\") If your security strategy only covers agent-managed devices, tools like these become easy entry points for attackers. They offer no visibility, no control, and no way to enforce policies.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"This is exactly why Cytracom designed ControlOne to go beyond agents. ControlOne also replaces the on-premises firewall and delivers full visibility and policy enforcement across the entire network. This includes devices that are not capable of running an agent, such as printers, IoT sensors, and guest devices.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"With ControlOne, you get the following:\",\"type\":\"text\"}]},{\"type\":\"bullet_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"IoT and infrastructure devices receive the same protection. Printers, access points, and other network-connected tools are monitored and secured without relying on workarounds.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Guest and BYOD users are automatically segmented. ControlOne identifies and isolates traffic based on role, which reduces risk and limits exposure.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Unmanaged devices are secured through the network layer. Even if a device can't run an agent, it is still subject to the same network controls and policies.\",\"type\":\"text\"}]}]}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Modern attacks target more than just laptops. Your security solution must address every potential entry point. A complete SASE strategy protects the entire environment, not just what's easy to reach.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"If your current tools only offer protection when an agent is present, it's time to rethink what \\\"comprehensive\\\" really means. ControlOne delivers true network-wide security that covers all devices and closes the gaps others leave open.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Want to see how it works? \",\"type\":\"text\"},{\"text\":\"Connect with us and take a closer look.\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://www.cytracom.com/book-a-meeting\",\"target\":\"_blank\",\"linktype\":\"url\"}}]}]}]},\"faqs\":[],\"tags\":\"ControlOne,Security,Networking\",\"title\":\"Comprehensive Security Requires Protecting Every Device, Not Just Laptops\",\"author\":\"Cytracom\",\"sources\":\"\",\"category\":\"Product\",\"featured\":false,\"position\":\"1\",\"component\":\"blog_post\",\"seo_title\":\"Comprehensive Security Requires Protecting Every Device, Not Just Laptops\",\"description\":\"\",\"author_avatar\":{\"id\":null,\"alt\":null,\"name\":\"\",\"focus\":null,\"title\":null,\"source\":null,\"filename\":\"\",\"copyright\":null,\"fieldtype\":\"asset\",\"meta_data\":{}},\"key_takeaways\":\"\",\"related_posts\":[],\"featured_image\":{\"id\":166205916610673,\"alt\":\"\",\"name\":\"\",\"focus\":\"\",\"title\":\"\",\"source\":\"\",\"filename\":\"https://a.storyblok.com/f/290692535853940/4501x2368/b8465d8199/cytracom-comprehensive-security-protecting-every-device.png\",\"copyright\":\"\",\"fieldtype\":\"asset\",\"meta_data\":{},\"is_external_url\":false},\"published_date\":\"2025-06-26 00:00\",\"seo_description\":\"\"},\"slug\":\"comprehensive-security-requires-protecting-every-device\",\"full_slug\":\"resources/blog/comprehe
1nsive-security-requires-protecting-every-device\",\"sort_by_date\":null,\"position\":-130,\"tag_list\":[],\"is_startpage\":false,\"parent_id\":149949684346751,\"meta_data\":null,\"group_id\":\"a07304f7-945c-4b1d-926a-80a015d587b9\",\"first_published_at\":\"2026-02-28T16:35:53.808Z\",\"release_id\":null,\"lang\":\"default\",\"path\":null,\"alternates\":[],\"default_full_slug\":null,\"translated_slugs\":null},{\"name\":\"Cytracom Acquires Tentacle to Advance Security Risk Management Capabilities and Empower MSPs as Risk Advisors\",\"created_at\":\"2026-02-28T16:35:56.564Z\",\"published_at\":\"2026-08-07T15:46:54.923Z\",\"updated_at\":\"2026-08-07T15:46:54.938Z\",\"id\":149942094135075,\"uuid\":\"0a04a331-b472-46df-ad1f-774d119c0041\",\"content\":{\"_uid\":\"941d6ff1-a68f-466f-a9ea-429ff474c5c7\",\"body\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"McKinney, Texas—\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" Cytracom, a leading provider of Secure Access Service Edge (SASE) and Unified Communications as a Service (UCaaS) solutions for Managed Service Providers (MSPs), today announced the acquisition of \",\"type\":\"text\"},{\"text\":\"Tentacle\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://tentacle.co/\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\", a modern platform that helps organizations manage cybersecurity assessments, monitor third-party risk, and operationalize Governance, Risk, and Compliance (GRC) programs.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"This acquisition represents a significant advancement in Cytracom's Security Risk Management (SRM) strategy and further aligns with the company's mission to empower MSPs to grow beyond traditional IT services and embrace a more strategic advisory role, guiding their clients through the evolving discipline of risk management. With increased scrutiny from regulatory bodies and mounting pressure from cyber insurers, MSPs are being called upon to act as true Risk Advisors, helping clients meet compliance mandates and improve their overall security posture. The integration of Tentacle into the Cytracom platform delivers a robust response to this need, offering structured, repeatable, and collaborative tools that make it easier for MSPs to deliver value-added risk and compliance services.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Cytracom entered the SRM category through the acquisition of Telivy, introducing capabilities that enable MSPs to automate risk assessments, deliver recurring compliance documentation, and drive consultative engagements. Tentacle builds upon this foundation by allowing partners to centralize security program data, collaborate in real time with clients and third parties, and map internal practices to industry frameworks such as HIPAA, PCI, and FTC Safeguards. Its platform not only reduces the administrative burden of ongoing assessments but also provides the structure needed to move from one-time reviews to ongoing program management.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"\\\"MSPs are increasingly being asked to manage risk as much as they manage technology,\\\" said Zane Conkle, CEO of Cytracom. \\\"This shift creates both a challenge and an opportunity. With the acquisition of Tentacle, we're giving our partners the platform they need to step into this evolving role with confidence—helping clients navigate compliance, track progress over time, and build programs that stand up to external scrutiny, while also enabling MSPs to clearly demonstrate the ongoing value of their services.\\\"\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"The rising demand for compliance-focused services is one of the most urgent trends in the MSP channel. SMB clients now face requirements driven by regulatory frameworks, industry-specific mandates, and cyber insurance audits. Tentacle's ability to organize and share assessment data, manage third-party relationships, and ensure audit readiness positions it as a key component of Cytracom's vision to simplify and scale SRM and GRC management for the channel.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"\\\"This is another step forward in building a complete platform that empowers MSPs to connect the modern workforce—securely, reliably, and within the evolving frameworks of GRC,\\\" said John Tippett, Chief Commercial Officer. \\\"Whether it's unified communications, secure access, or risk management, our focus remains on making these capabilities accessible, intuitive, and impactful for the partners who deliver them every day.\\\"\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"By integrating Tentacle into 
1its broader infrastructure software platform, Cytracom continues to deepen its investment in the tools MSPs need to succeed in a risk- and compliance-driven world.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"\\\"We've been investing heavily in Telivy as a platform for recurring cybersecurity assessments and compliance workflows,\\\" added Rob McDonald, Chief Product Officer at Cytracom. \\\"Bringing in Tentacle's proven technology allows us to combine their robust architecture with our existing development strategy, resulting in a dramatic acceleration of what we can bring to market. It significantly advances our mission to give MSPs scalable, differentiated tools for security and compliance.\\\"\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"With solutions spanning VoIP, SASE, and SRM, Cytracom continues to equip partners to deliver critical infrastructure that is secure, scalable, and compliant—all from a single, unified platform built exclusively for the MSP channel.\",\"type\":\"text\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":3},\"content\":[{\"text\":\"About Cytracom\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Cytracom, a Sverica Capital Management portfolio company, provides critical infrastructure technologies for businesses, delivering cloud-based unified communications and secure networking solutions tailored for managed service providers (MSPs) and small to medium-sized businesses (SMBs). By simplifying complex technologies, Cytracom ensures that businesses remain connected, secure, and resilient in an ever-evolving digital landscape. Our solutions, including SRM, GRC, UCaaS, and SASE platforms, are designed to empower businesses with the essential technologies they need to thrive. Headquartered in McKinney, Texas, Cytracom supports partners and customers across North America. To learn more, visit \",\"type\":\"text\"},{\"text\":\"cytracom.com\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"http://cytracom.com/\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\".\",\"type\":\"text\"}]}]},\"faqs\":[],\"tags\":\"VoIP,Security,Compliance,MSP,Networking\",\"title\":\"Cytracom Acquires Tentacle to Advance Security Risk Management Capabilities and Empower MSPs as Risk Advisors\",\"author\":\"Cytracom\",\"sources\":\"\",\"category\":\"Security\",\"featured\":false,\"position\":\"\",\"component\":\"blog_post\",\"seo_title\":\"\",\"description\":\"\",\"author_avatar\":{\"id\":null,\"alt\":null,\"name\":\"\",\"focus\":null,\"title\":null,\"source\":null,\"filename\":\"\",\"copyright\":null,\"fieldtype\":\"asset\",\"meta_data\":{}},\"key_takeaways\":\"\",\"related_posts\":[],\"featured_image\":{\"id\":166202741350205,\"alt\":\"\",\"name\":\"\",\"focus\":\"\",\"title\":\"\",\"source\":\"\",\"filename\":\"https://a.storyblok.com/f/290692535853940/1600x842/97d3812e31/cytracom-acquires-tentacle.png\",\"copyright\":\"\",\"fieldtype\":\"asset\",\"meta_data\":{},\"is_external_url\":false},\"published_date\":\"2025-06-13 00:00\",\"seo_description\":\"\"},\"slug\":\"cytracom-acquires-tentacle\",\"full_slug\":\"resources/blog/cytracom-acquires-tentacle\",\"sort_by_date\":null,\"position\":-170,\"tag_list\":[],\"is_startpage\":false,\"parent_id\":149949684346751,\"meta_data\":null,\"group_id\":\"d1c2b08c-0be1-4291-b438-c32fbaf5d834\",\"first_published_at\":\"2026-02-28T16:35:56.662Z\",\"release_id\":null,\"lang\":\"default\",\"path\":null,\"alternates\":[],\"default_full_slug\":null,\"translated_slugs\":null},{\"name\":\"Understanding 10DLC: What It Means for Your Business\",\"created_at\":\"2026-02-28T16:36:32.335Z\",\"published_at\":\"2026-04-15T15:48:57.196Z\",\"updated_at\":\"2026-04-15T15:48:57.213Z\",\"id\":149942240636762,\"uuid\":\"40048ce4-0d94-4ada-8c48-7ffd96f833bb\",\"content\":{\"_uid\":\"2f7a3e41-5900-4895-8d29-49476be4201c\",\"body\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"If your business sends text messages to customers, you may have heard about \",\"type\":\"text\"},{\"text\":\"10DLC (10-digit long code)\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" messaging. This article explains what 10DLC is, why it matters, and how to stay compliant.\",\"type\":\"text\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":3},\"content\":[{\"text\":\"What Is 10DLC?\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"10DLC stands for 10-digit long code. It is a dedicated phone number format used for Application-to-Person (A2P) business messaging in North America. Unlike traditional long codes or short codes, 10DLC numbers are registered and verified through The Campaign Registry (TCR), which works with mobile carriers to ensure messages come from legitimate businesses.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"10DLC was introduced by the mobile industry to reduce spam and fraud while improving deliverability for legitimate business communications.\",\"type\":\"text\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":3},\"content\":[{\"text\":\"Why 10DLC Matters for Businesses\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"There are several important reasons to adopt 10DLC:\",\"type\":\"text\"}]},{\"type\":\"bullet_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Improved deliverability\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" – Messages sent through registered 10DLC numbers are routed through dedicated A2P paths, reducing the chance they are filtered or blocked by carriers.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Carrier requirements\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" – Major U.S. carriers now require 10DLC registration for business messaging. Unregistered traffic may be blocked or heavily filtered.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Trust and compliance\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" – Registration demonstrates that your business is legitimate and committed to following industry guidelines.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Better customer experience\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" – Customers are more likely to receive and trust messages from verified business numbers.\",\"type\":\"text\"}]}]}]},{\"type\":\"heading\",\"attrs\":{\"level\":3},\"content\":[{\"text\":\"What Content is Forbidden in 10DLC Messaging?\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Carriers and The Campaign Registry prohibit certain types of content in 10DLC campaigns:\",\"type\":\"text\"}]},{\"type\":\"bullet_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Illegal content\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" – Any content that violates laws or regulations\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Deceptive or misleading content\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" – Messages that misrepresent the sender or purpose\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"High-risk financial content\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" – Certain loan, debt relief, or cryptocurrency promotions without proper vetting\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Adult content\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" – Explicit or adult-oriented messaging\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Cannabis-related content\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" – In many jurisdictions, even where legal\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Phishing or fraud\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" – Any attempt to steal credentials or personal information\",\"type\":\"text\"}]}]}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Businesses must ensure their messaging campaigns align with carrier and TCR policies to avoid rejection or suspension.\",\"type\":\"text\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":3},\"content\":[{\"text\":\"Who Needs to Register for 10DLC?\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Any business that sends SMS or MMS messages to U.S. wireless numbers for marketing, notifications, or other A2P purposes should register for 10DLC. This includes:\",\"type\":\"text\"}]},{\"type\":\"bullet_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Retailers and e-commerce businesses\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Healthcare providers sending appointment reminders\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Financial services and banks\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"SaaS and technology companies\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"MSPs and IT service providers\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Any organization using business messaging to reach customers\",\"type\":\"text\"}]}]}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"If you use a messaging platform or VoIP provider for business texting, they will typically guide you through the registration process.\",\"type\":\"text\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":3},\"content\":[{\"text\":\"How Does 10DLC Registration Work?\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"The registration process generally follows these steps:\",\"type\":\"text\"}]},{\"type\":\"ordered_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Brand registration\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" – Register your business (brand) with The Campaign Registry. You will need your legal business name, Tax ID (EIN), physical address, and contact information.\",\"type\":\"text\"}]}]}]},{\"type\":\"ordered_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Campaign registration\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" – Create one or more campaigns describing how you use messaging. Each campaign requires a use case (e.g., marketing, customer care, two-factor authentication), sample messages, and opt-in documentation.\",\"type\":\"text\"}]}]}]},{\"type\":\"ordered_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Vetting\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" – TCR and carriers review your registration. Low-risk use cases are often approved quickly; higher-risk categories may require additional verification.\",\"type\":\"text\"}]}]}]},{\"type\":\"ordered_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Number provisioning\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" – Once approved, your messaging provider can provision 10DLC numbers for your campaigns.\",\"type\":\"text\"}]}]}]},{\"type\":\"ordered_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Ongoing compliance\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" – Keep your registration current and ensure your messaging practices match what you registered.\",\"type\":\"text\"}]}]}]},{\"type\":\"heading\",\"attrs\":{\"level\":3},\"content\":[{\"text\":\"How Cytracom Makes 10DLC Registration Easy\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"As a fully managed VoIP and business messaging solution, 
1Cytracom simplifies 10DLC for our partners:\",\"type\":\"text\"}]},{\"type\":\"bullet_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Guided registration\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" – Our support team walks you through each step of brand and campaign registration.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Automated verification\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" – In most cases, registration is automatically verified with minimal action required from you.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Ongoing support\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" – If any action is needed, our support team is available to assist.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Integrated platform\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" – Business messaging and 10DLC are built into the Cytracom platform, so you can manage everything in one place.\",\"type\":\"text\"}]}]}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"To become a Cytracom Partner or to get a link to the SMS registration form, call or text our support team at 877-411-2987.\",\"type\":\"text\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":3},\"content\":[{\"text\":\"Stay Compliant and Keep Your Business Connected\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"10DLC registration is now a requirement for reliable business messaging in North America. By understanding the rules and working with a partner like Cytracom, you can stay compliant while keeping your customers informed and engaged.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"About Cytracom\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Cytracom provides unified communications, business messaging, and security solutions for MSPs and their customers. To learn more, visit \",\"type\":\"text\"},{\"text\":\"cytracom.com\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"http://cytracom.com/\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\".\",\"type\":\"text\"}]}]},\"tags\":\"VoIP,Messaging,Compliance,Partners\",\"title\":\"Understanding 10DLC: What It Means for Your Business\",\"author\":\"Cytracom\",\"category\":\"Partners\",\"featured\":false,\"position\":\"\",\"component\":\"blog_post\",\"seo_title\":\"\",\"description\":\"\",\"author_avatar\":{\"id\":null,\"alt\":null,\"name\":\"\",\"focus\":null,\"title\":null,\"source\":null,\"filename\":\"\",\"copyright\":null,\"fieldtype\":\"asset\",\"meta_data\":{}},\"related_posts\":[],\"featured_image\":{\"id\":166209575137996,\"alt\":\"\",\"name\":\"\",\"focus\":\"\",\"title\":\"\",\"source\":\"\",\"filename\":\"https://a.storyblok.com/f/290692535853940/1600x842/ef1448bbf6/mkt_blog-images-1-10dlc.png\",\"copyright\":\"\",\"fieldtype\":\"asset\",\"meta_data\":{},\"is_external_url\":false},\"published_date\":\"2025-02-13 00:00\",\"seo_description\":\"\"},\"slug\":\"understanding-10dlc-what-it-means-for-your-business\",\"full_slug\":\"resources/blog/understanding-10dlc-what-it-means-for-your-business\",\"sort_by_date\":null,\"position\":-720,\"tag_list\":[],\"is_startpage\":false,\"parent_id\":149949684346751,\"meta_data\":null,\"group_id\":\"e12c9e3d-e9b2-4b9b-bd42-3c3ad55b7990\",\"first_published_at\":\"2026-02-28T16:36:32.372Z\",\"release_id\":null,\"lang\":\"default\",\"path\":null,\"alternates\":[],\"default_full_slug\":null,\"translated_slugs\":null},{\"name\":\"The Death of Legacy VPNs - It's Time to Escape the Graveyard\",\"created_at\":\"2026-02-28T16:36:29.280Z\",\"published_at\":\"2026-04-15T15:29:50.673Z\",\"updated_at\":\"2026-04-15T15:29:50.686Z\",\"id\":149942228119381,\"uuid\":\"9290719e-a96f-47c4-99bc-2230cb891ae1\",\"content\":{\"_uid\":\"68b16e75-291f-40d3-a1dd-7536a6d406de\",\"body\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"The ghosts of cybersecurity past are haunting us again. Just this week, \",\"type\":\"text\"},{\"text\":\"a critical vulnerability in SonicWall's SSL VPN\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://www.bleepingcomputer.com/news/security/sonicwall-urges-admins-to-patch-exploitable-sslvpn-bug-immediately/\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\" sent administrators scrambling to patch their systems, hoping to avoid the next breach headline. If you're still relying on legacy VPNs to secure your remote access, this is a stark reminder: these aging technologies aren't just inconvenient—they're a ticking time bomb.\",\"type\":\"text\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":2},\"content\":[{\"text\":\"The Risky Ritual of Legacy VPN Maintenance\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Keeping legacy VPNs alive often feels like trying to keep a zombie apocal
1ypse at bay:\",\"type\":\"text\"}]},{\"type\":\"bullet_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Single Points of Failure: VPN concentrators act as bottlenecks, and when they go down—or worse, get compromised—the entire remote workforce is left stranded.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Exposed Portals: VPN authentication portals are visible to the public internet, making them an open invitation for brute force or credential-stuffing attacks. Once attackers gain access, your network becomes their playground.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Endless Patching: \",\"type\":\"text\"},{\"text\":\"Legacy VPN appliances require constant updates to address vulnerabilities\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://www.top10vpn.com/research/vpn-vulnerabilities/\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\". Missing even one patch (or being a few days late) is like leaving your front door wide open in a bad neighborhood. The recent SonicWall CVE is just the latest in a long line of examples.\",\"type\":\"text\"}]}]}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"These risks make one thing clear: keeping legacy VPNs running isn't just costly; it's reckless.\",\"type\":\"text\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":2},\"content\":[{\"text\":\"ControlOne SASE: Your Cybersecurity Upgrade\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Modern problems require modern solutions. Cytracom's SASE platform, ControlOne, replaces legacy VPNs entirely, delivering a more secure, scalable, and reliable approach to remote access.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Here's how ControlOne addresses the inherent weaknesses of VPNs:\",\"type\":\"text\"}]},{\"type\":\"bullet_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Simplified Management: Managing remote access policies with legacy VPNs is a complex, error-prone process. ControlOne's intuitive portal centralizes management, making it easy to secure your entire workforce, whether they're in the office or remote.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Built-In Threat Intelligence: ControlOne inspects traffic in real time, identifying and mitigating threats like malware and data loss. It doesn't just secure remote access—it actively defends your network.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Automated Security Updates: Forget late-night patch cycles. As a cloud-native solution, ControlOne applies security updates automatically, ensuring your network is always protected.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Eliminating Public Attack Surfaces: While legacy VPN portals are exposed to the internet, ControlOne secures authentication behind a Zero Trust framework, making it invisible to unauthorized users.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Zero Trust Network Access (ZTNA): ControlOne uses a \\\"trust no one, verify everything\\\" approach. Unlike VPNs, which grant broad access to the entire network, ControlOne provides access only to specific resources users need. Attackers can't exploit what they can't see.\",\"type\":\"text\"}]}]}]},{\"type\":\"heading\",\"attrs\":{\"level\":2},\"content\":[{\"text\":\"Let VPNs Rest in Peace\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Clinging to a legacy VPN is like keeping an outdated security system that you know isn't effective. It's only a matter of time before the risks catch up to you. ControlOne not only eliminates VPNs—it replaces them with a modern, comprehensive approach to 
1secure access. Beyond solving the immediate challenges of remote access, ControlOne delivers enhanced security, seamless management, and advanced protection across your network. Ready to move on from the past? Contact us today to learn how ControlOne can replace your VPN and redefine your network security for the future.\",\"type\":\"text\"}]}]},\"tags\":\"ControlOne,Security,Remote Work,Networking\",\"title\":\"The Death of Legacy VPNs - It's Time to Escape the Graveyard\",\"author\":\"Cytracom\",\"category\":\"Product\",\"featured\":false,\"position\":\"\",\"component\":\"blog_post\",\"seo_title\":\"\",\"description\":\"\",\"author_avatar\":{\"id\":null,\"alt\":null,\"name\":\"\",\"focus\":null,\"title\":null,\"source\":null,\"filename\":\"\",\"copyright\":null,\"fieldtype\":\"asset\",\"meta_data\":{}},\"related_posts\":[],\"featured_image\":{\"id\":166202741399361,\"alt\":\"\",\"name\":\"\",\"focus\":\"\",\"title\":\"\",\"source\":\"\",\"filename\":\"https://a.storyblok.com/f/290692535853940/4500x2368/436b9b1cef/cytracom-the-death-of-legacy-vpns.png\",\"copyright\":\"\",\"fieldtype\":\"asset\",\"meta_data\":{},\"is_external_url\":false},\"published_date\":\"2025-01-10 00:00\",\"seo_description\":\"\"},\"slug\":\"the-death-of-legacy-vpns-its-time-to-escape-the-graveyard\",\"full_slug\":\"resources/blog/the-death-of-legacy-vpns-its-time-to-escape-the-graveyard\",\"sort_by_date\":null,\"position\":-670,\"tag_list\":[],\"is_startpage\":false,\"parent_id\":149949684346751,\"meta_data\":null,\"group_id\":\"bc15295e-e4df-4c86-ac44-ce23edbd0fb7\",\"first_published_at\":\"2026-02-28T16:36:29.316Z\",\"release_id\":null,\"lang\":\"default\",\"path\":null,\"alternates\":[],\"default_full_slug\":null,\"translated_slugs\":null},{\"name\":\"Comprehensive Security Coverage with ControlOne: Protecting Every Device from IoT to Mobile\",\"created_at\":\"2026-02-28T16:35:52.985Z\",\"published_at\":\"2026-04-15T15:35:19.222Z\",\"updated_at\":\"2026-04-15T15:35:19.238Z\",\"id\":149942079459102,\"uuid\":\"6d53cead-1de3-4720-a371-da0f56c7f7e8\",\"content\":{\"_uid\":\"15a86bce-64b2-4733-8f75-26575c79a292\",\"body\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"In today's multi-device business landscape, security must go beyond just desktop and mobile. Businesses rely on a mix of IoT devices, managed printers, IP cameras, and other network-connected endpoints that don't run traditional operating systems. ControlOne provides seamless protection across all of these devices, giving MSPs a simplified way to secure clients' entire networks, regardless of device type. Here's how ControlOne delivers comprehensive, all-device security designed to meet the demands of modern businesses.\",\"type\":\"text\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":3},\"content\":[{\"text\":\"Consistent Protection for Desktop and Laptop Users\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"ControlOne provides dependable, role-based security for desktops and laptops on both Mac and Windows, ensuring that core business operations are secure across platforms. By eliminating the burden of tracking when and how to enable VPN software, ControlOne allows users to work efficiently, knowing they're always protected without additional steps or settings. This solution is tailored to the real-world needs of modern teams, supporting productivity and security seamlessly.\",\"type\":\"text\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":3},\"content\":[{\"text\":\"Mobile Security That Extends to Firewall and Content Controls\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"ControlOne's security framework extends robust protection to mobile devices—including iOS, iPadOS, and Android—allowing MSPs to secure mobile users without leaving gaps in protection. Advanced firewall and content filtering capabilities ensure mobile users are not only connected but also safeguarded against unwanted content and cyber threats. Users experience a smooth, uninterrupted connection on mobile, supporting remote work while maintaining network security across all mobile platforms.\",\"type\":\"text\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":3},\"content\":[{\"text\":\"Security Coverage for IoT and Guest Devices\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"IoT and guest devices, such as managed printers, IP cameras, and other non-OS-based devices, often introduce unique security risks. ControlOne's Bridge feature provides a secure way to manage these connections, helping MSPs protect these less conventional endpoints while integrating them smoothly into the network. This allows businesses to maintain full security coverage even for devices that fall outside traditional security frameworks, delivering true all-encompassing protection.\",\"type\":\"text\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":3},\"content\":[{\"text\":\"Unified, User-Based Pricing for Comprehensive Coverage\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"ControlOne's user-based licensing covers every desktop, laptop, and mobile device associated with a user under a single price, ensuring predictable, straightforward pricing. This model is aligned with managed services agreements, avoiding the per-device fees that many providers impose. While IoT and guest devices remain covered by ControlOne's security, \\\"one price, every device\\\" applies specifically to user devices, bringing greater clarity and cost-efficiency to MSPs and their clients.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"ControlOne's platform offers a truly comprehensive approach to network security, covering everything from desktops and laptops to IoT, mobile, and guest devices, with user-based pricing that keeps costs predictable. This unified security solution simplifies device management, reduces budget unpredictability, and ensures seamless protection for the modern business environment. Discover how ControlOne is setting a new standard in network security, aligning with the needs of MSPs and SMBs for reliable, multi-device coverage.\",\"type\":\"text\"}]}]},\"tags\":\"ControlOne,Security,MSP,Remote Work,Networking\",\"title\":\"Comprehensive Security Coverage with ControlOne: Protecting Every Device from IoT to Mobile\",\"author\":\"Cytracom\",\"category\":\"Product\",\"featured\":false,\"position\":\"\",\"component\":\"blog_post\",\"seo_title\":\"\",\"description\":\"\",\"author_avatar\":{\"id\":null,\"alt\":null,\"name\":\"\",\"focus\":null,\"title\":null,\"source\":null,\"filename\":\"\",\"copyright\":null,\"fieldtype\":\"asset\",\"meta_data\":{}},\"related_posts\":[],\"featured_image\":{\"id\":166202741374783,\"alt\":\"\",\"name\":\"\",\"focus\":\"\",\"title\":\"\",\"source\":\"\",\"filename\":\"https://a.storyblok.com/f/290692535853940/2251x1184/fe435edd7d/cytracom-controlone-comprehe
1nsive-security.png\",\"copyright\":\"\",\"fieldtype\":\"asset\",\"meta_data\":{},\"is_external_url\":false},\"published_date\":\"2024-11-07 00:00\",\"seo_description\":\"\"},\"slug\":\"comprehensive-security-coverage-with-controlone\",\"full_slug\":\"resources/blog/comprehensive-security-coverage-with-controlone\",\"sort_by_date\":null,\"position\":-120,\"tag_list\":[],\"is_startpage\":false,\"parent_id\":149949684346751,\"meta_data\":null,\"group_id\":\"7e0c9ab5-91fa-4e21-ad4d-e5f45b304f98\",\"first_published_at\":\"2026-02-28T16:35:53.080Z\",\"release_id\":null,\"lang\":\"default\",\"path\":null,\"alternates\":[],\"default_full_slug\":null,\"translated_slugs\":null},{\"name\":\"ControlOne Extends One Price, Every Device to Android\",\"created_at\":\"2026-02-28T16:35:55.064Z\",\"published_at\":\"2026-04-15T15:30:49.152Z\",\"updated_at\":\"2026-04-15T15:30:49.167Z\",\"id\":149942087982881,\"uuid\":\"aa7a5e33-44a0-4169-b433-af213602f750\",\"content\":{\"_uid\":\"2c4db0ea-229e-4108-a6c5-84e9855dc6ca\",\"body\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Cytracom is excited to announce that the \",\"type\":\"text\"},{\"text\":\"ControlOne Android Mobile App\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" is now available, completing our lineup alongside iOS, iPadOS, Mac, and Windows. With this addition, you can fully secure your network no matter which devices your users prefer. ControlOne is specifically designed for MSPs, and our zero-trust network access is delivered at one price, for every device. Whether users are on Android, iOS, or desktop platforms, the ControlOne platform ensures seamless login and secure connectivity with zero configuration needed. Simply log in with Cytracom credentials to stay connected without any settings changes on the endpoint device.\",\"type\":\"text\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":3},\"content\":[{\"text\":\"ControlOne: One Price, Every Device\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"ControlOne is priced by the user, not by the device, so MSP customers stay secure no matter how they log in to the network - from a laptop, desktop, or mobile device - all under the same license!\",\"type\":\"text\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":3},\"content\":[{\"text\":\"The Power of ControlOne in the Palm of Your Hands\",\"type\":\"text\"}]},{\"type\":\"bullet_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Multi-factor authentication via SMS or Authenticator App TOTP is also supported.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Microsoft Entra ID (formerly Azure AD) login via Web-Login SSO is supported.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"No configuration is required on the device for our mobile apps.\",\"type\":\"text\"}]}]}]},{\"type\":\"heading\",\"attrs\":{\"level\":3},\"content\":[{\"text\":\"Developed for Simplicity and Convenience\",\"type\":\"text\"}]},{\"type\":\"bullet_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Native integration in ControlOne management functions for status + audit control.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"At a glance external IP + connectivity status.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Connection \\\"pause\\\" function with automatic reconnect after a selected time.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Automatically connect on launch of the app.\",\"type\":\"text\"}]}]}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"\\\"Absolutely flawless setup and configuration.\\\"\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Craig Calkins | Bytagig | Milwaukie, OR\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"ControlOne delivers powerful zero-trust network access across desktops, tablets, iOS, and now Android—offering complete coverage for all your devices. Whether users are on mobile or desktop, ControlOne ensures seamless, enterprise-grade protection, keeping your network secure no matter which device they choose. They ensure protection on both public and private networks, so you can rest assured that all your customers are securely connected!\",\"type\":\"text\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":3}
1,\"content\":[{\"text\":\"Download the ControlOne Mobile App Now:\",\"type\":\"text\"}]},{\"type\":\"bullet_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Want to learn more? \",\"type\":\"text\"},{\"text\":\"Book a Meeting with a ControlOne Specialist\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://go.cytracom.com/meetings/salim/controlone-team-availability\",\"target\":\"_blank\",\"linktype\":\"url\"}}]}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Already a Partner? \",\"type\":\"text\"},{\"text\":\"Get Started with our Knowledge Base Article\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://help.cytracom.com/hc/en-us/articles/30738309727245\",\"target\":\"_blank\",\"linktype\":\"url\"}}]}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Download the Android app\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://play.google.com/store/apps/details?id=com.cytracom.c1.android\u0026hl=en_US\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\" (ControlOne agent license required to login)\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Download the iOS app\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://apps.apple.com/us/app/controlone-mobile/id1666090887\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\" (ControlOne agent license required to login)\",\"type\":\"text\"}]}]}]}]},\"tags\":\"Messaging,ControlOne,Security,MSP,Partners,Networking\",\"title\":\"ControlOne Extends One Price, Every Device to Android\",\"author\":\"Cytracom\",\"category\":\"Product\",\"featured\":false,\"position\":\"\",\"component\":\"blog_post\",\"seo_title\":\"\",\"description\":\"\",\"author_avatar\":{\"id\":null,\"alt\":null,\"name\":\"\",\"focus\":null,\"title\":null,\"source\":null,\"filename\":\"\",\"copyright\":null,\"fieldtype\":\"asset\",\"meta_data\":{}},\"related_posts\":[],\"featured_image\":{\"id\":166202741288757,\"alt\":\"\",\"name\":\"\",\"focus\":\"\",\"title\":\"\",\"source\":\"\",\"filename\":\"https://a.storyblok.com/f/290692535853940/2250x1184/d0550fd31d/cytracom-controlone-one-price-every-device.png\",\"copyright\":\"\",\"fieldtype\":\"asset\",\"meta_data\":{},\"is_external_url\":false},\"published_date\":\"2024-11-05 00:00\",\"seo_description\":\"\"},\"slug\":\"controlone-extends-one-price-every-device-to-android\",\"full_slug\":\"resources/blog/controlone-extends-one-price-every-device-to-android\",\"sort_by_date\":null,\"position\":-150,\"tag_list\":[],\"is_startpage\":false,\"parent_id\":149949684346751,\"meta_data\":null,\"group_id\":\"94e476ce-3c73-427a-aef7-2d4db54304b2\",\"first_published_at\":\"2026-02-28T16:35:55.163Z\",\"release_id\":null,\"lang\":\"default\",\"path\":null,\"alternates\":[],\"default_full_slug\":null,\"translated_slugs\":null},{\"name\":\"Cytracom Announces Relocation to McKinney, Texas, Occupying the Top Two Floors of District 121\",\"created_at\":\"2026-02-28T16:35:59.206Z\",\"published_at\":\"2026-04-15T15:31:13.270Z\",\"updated_at\":\"2026-04-15T15:31:13.287Z\",\"id\":149942104940327,\"uuid\":\"e06cafeb-8684-482b-873d-3b2303cc0709\",\"content\":{\"_uid\":\"8154fbaf-830a-49ea-bc73-bc06094eb1e4\",\"body\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"MCKINNEY, Texas – October 15, 2024 –\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" Cytracom, a leading provider of secure, cloud-based communications and networking solutions for managed service providers (MSPs) and small to medium-sized businesses (SMBs), is excited to announce its relocation to District 121 in McKinney. The new office, covering approximately 30,000 square feet, will feature modern workspaces designed to foster innovation and collaboration for its rapidly growing workforce. Employees will also enjoy easy access to premium amenities such as top-tier restaurants, live entertainment, and other attractions.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"The new headquarters offers the ideal environment to enhance Cytracom's dynamic workplace culture, supporting the company's continued rapid growth. With plans to double staff by the end of 2025, the expanded space is designed to accommodate the needs of a growing workforce while fostering innovation and collaboration. Its prime location—conveniently close to hotels and apartments—makes it ideal for both local and remote employees and visiting partners.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"\\\"We believe McKinney and the 121 Corridor offer the perfect environment for Cytracom's next phase of growth,\\\" said Zane Conkle, Founder and Chief Executive Officer of Cytracom. \\\"The vibrant commercial district, growing tech sector, and increasing access to top talent make this an ideal location. Our new headquarters reflects our culture of innovation and collaboration, and we're excited to create a space that inspires our teams and welcomes our customers and partners.\\\"\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"District 121, with its unique blend of residential, retail, office, and entertainment spaces, provides an attractive location for businesses like Cytracom. The office complex includes premium features such as a lounge, golf simulator, fitness center, and a variety of dining options—from casual eateries to fine dining establishments.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"\\\"McKinney is focused on attracting employers in innovative industries that build high-wage, high-skill jobs. Cytracom embodies the excellence and forward-thinking spirit we value in our 
1community,\\\" said Michael Kowski, President and CEO of the McKinney Economic Development Corporation. \\\"We look forward to watching Cytracom continue to grow and become even more ingrained in the fabric of our city.\\\"\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"This move is part of Cytracom's broader strategy to tap into the region's growing tech talent pool and aligns with the McKinney Economic Development Corporation's vision of establishing the city as a hub for high-tech companies. Cytracom's new headquarters will occupy the top two floors of the District 121 office building, providing ample room for continued expansion.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"---\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Cytracom delivers infrastructure software purpose-built to empower managed service providers (MSPs) and IT professionals (ITSPs) with cloud solutions that connect and secure both traditional and hybrid workforces. Our secure access service edge (SASE) solution provides identity-based network security and connectivity, enabling businesses to deploy zero-trust networks, enforce compliance, and eliminate traditional firewalls and VPNs.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Our unified communications suite (UCaaS) uniquely aligns with the operating needs of MSPs, enabling seamless communication and collaboration for businesses regardless of physical location. As the communication and security needs of the workforce evolve, Cytracom continues to deliver powerful yet intuitive solutions that enable MSPs and ITSPs to meet the challenges of security, compliance, and connectivity.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Want to learn more? \",\"type\":\"text\"},{\"text\":\"Schedule a meeting with one of our experts today!\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://www.cytracom.com/book-a-meeting\",\"target\":\"_blank\",\"linktype\":\"url\"}}]}]}]},\"tags\":\"VoIP,Security,Compliance,MSP,Remote Work,Networking\",\"title\":\"Cytracom Announces Relocation to McKinney, Texas, Occupying the Top Two Floors of District 121\",\"author\":\"Cytracom\",\"category\":\"Security\",\"featured\":false,\"position\":\"\",\"component\":\"blog_post\",\"seo_title\":\"\",\"description\":\"Corporate relocation spans approximately 30,000 square feet\",\"author_avatar\":{\"id\":null,\"alt\":null,\"name\":\"\",\"focus\":null,\"title\":null,\"source\":null,\"filename\":\"\",\"copyright\":null,\"fieldtype\":\"asset\",\"meta_data\":{}},\"related_posts\":[],\"featured_image\":{\"id\":166202741337914,\"alt\":\"\",\"name\":\"\",\"focus\":\"\",\"title\":\"\",\"source\":\"\",\"filename\":\"https://a.storyblok.com/f/290692535853940/2255x1185/b8faab7c65/cytracom-new-hq.png\",\"copyright\":\"\",\"fieldtype\":\"asset\",\"meta_data\":{},\"is_external_url\":false},\"published_date\":\"2024-10-15 00:00\",\"seo_description\":\"\"},\"slug\":\"cytracom-announces-relocation-to-mckinney-texas\",\"full_slug\":\"resources/blog/cytracom-announces-relocation-to-mckinney-texas\",\"sort_by_date\":null,\"position\":-210,\"tag_list\":[],\"is_startpage\":false,\"parent_id\":149949684346751,\"meta_data\":null,\"group_id\":\"c5fbe98e-af68-4c13-98f9-851266c45b4c\",\"first_published_at\":\"2026-02-28T16:35:59.244Z\",\"release_id\":null,\"lang\":\"default\",\"path\":null,\"alternates\":[],\"default_full_slug\":null,\"translated_slugs\":null},{\"name\":\"Cytracom Appoints Rob McDonald as Chief Product Officer to Scale Innovation and Expand Growth\",\"created_at\":\"2026-02-28T16:36:00.315Z\",\"published_at\":\"2026-04-15T15:31:40.033Z\",\"updated_at\":\"2026-04-15T15:31:40.047Z\",\"id\":149942109478697,\"uuid\":\"dd54b5c5-a70f-416d-82b8-8236f96f679e\",\"content\":{\"_uid\":\"00efb155-8692-4d8d-8cf3-20d23fde458f\",\"body\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Dallas, TX October 3, 2024\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" – Cytracom, a leader in providing Secure Access Service Edge (SASE) and Unified Communications as a Service (UCaaS) solutions for managed service providers (MSPs), is excited to announce the appointment of Rob McDonald as Chief Product Officer (CPO). McDonald will oversee Cytracom's product portfolio, ensuring the company's continued focus on innovation while scaling its existing solutions to meet the evolving needs of today's MSPs.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"McDonald joins Cytracom from Virtru, where he played a key role in product development and innovation. His expertise in launching new products while scaling established solutions positions Cytracom for continued success, with a strategic focus on driving both its security and communications platforms forward while laying the groundwork for future offerings. His appointment further strengthens the company's leadership team as Cytracom continues to deliver on its mission to empower MSPs with secure, scalable solutions.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"\\\"We're thrilled to have Rob McDonald onboard as Chief Product Officer,\\\" said Zane Conkle, CEO of Cytracom. \\\"Rob's diverse background as an engineer, operator, and product leader gives him a unique depth of understanding that perfectly aligns with our strategic goals. His ability to translate hands-on operational experience into strategic product development is what sets him apart, and we're confident that his leadership will drive both innovation and growth for our MSP partners.\\\"\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"McDonald brings extensive experience from his time at Virtru, where he successfully led product teams in building secure, scalable software solutions. His deep understanding of both security and communications technologies makes him uniquely qualified to oversee Cytracom's current products while positioning the company to introduce additional solutions that integrate seamlessly into its platform.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"\\\"I'm excited to join Cytracom at such a dynamic time in its growth,\\\" McDonald said. \\\"Cytracom's product portfolio is already driving incredible value for MSPs, and I look forward to working with the team to build on that success. Together, we'll innovate and grow our offerings while continuing to provide the exceptional solutions our partners rely on.\\\"\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Under McDonald's leadership, Cytracom will c
1ontinue to focus on growing both its communications and security product lines by keeping innovation at the forefront of our strategy. His background in launching new products and scaling existing ones will be crucial as Cytracom looks to introduce new solutions that address the evolving needs of MSPs in a secure and connected world.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"---\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Cytracom delivers infrastructure software purpose-built to empower managed service providers (MSPs) and IT professionals (ITSPs) with cloud solutions that connect and secure both traditional and hybrid workforces. Our secure access service edge (SASE) solution provides identity-based network security and connectivity, enabling businesses to deploy zero-trust networks, enforce compliance, and eliminate traditional firewalls and VPNs.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Our unified communications suite (UCaaS) uniquely aligns with the operating needs of MSPs, enabling seamless communication and collaboration for businesses regardless of physical location. As the communication and security needs of the workforce evolve, Cytracom continues to deliver powerful yet intuitive solutions that enable MSPs and ITSPs to meet the challenges of security, compliance, and connectivity.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Want to learn more? \",\"type\":\"text\"},{\"text\":\"Schedule a meeting with one of our experts today!\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://www.cytracom.com/book-a-meeting\",\"target\":\"_blank\",\"linktype\":\"url\"}}]}]}]},\"tags\":\"VoIP,Security,Compliance,MSP,Remote Work,Networking\",\"title\":\"Cytracom Appoints Rob McDonald as Chief Product Officer to Scale Innovation and Expand Growth\",\"author\":\"Cytracom\",\"category\":\"Security\",\"featured\":false,\"position\":\"\",\"component\":\"blog_post\",\"seo_title\":\"\",\"description\":\"New Leadership to Drive Product Strategy Across SASE and UCaaS Solutions\",\"author_avatar\":{\"id\":null,\"alt\":null,\"name\":\"\",\"focus\":null,\"title\":null,\"source\":null,\"filename\":\"\",\"copyright\":null,\"fieldtype\":\"asset\",\"meta_data\":{}},\"related_posts\":[],\"featured_image\":{\"id\":166202741342011,\"alt\":\"\",\"name\":\"\",\"focus\":\"\",\"title\":\"\",\"source\":\"\",\"filename\":\"https://a.storyblok.com/f/290692535853940/1200x676/2e57959137/cytracom-s-cpo-rob-mcdonald.jpg\",\"copyright\":\"\",\"fieldtype\":\"asset\",\"meta_data\":{},\"is_external_url\":false},\"published_date\":\"2024-10-03 00:00\",\"seo_description\":\"\"},\"slug\":\"cytracom-appoints-rob-mcdonald-as-chief-product-officer-to-scale-innovation-and-expand-growth\",\"full_slug\":\"resources/blog/cytracom-appoints-rob-mcdonald-as-chief-product-officer-to-scale-innovation-and-expand-growth\",\"sort_by_date\":null,\"position\":-230,\"tag_list\":[],\"is_startpage\":false,\"parent_id\":149949684346751,\"meta_data\":null,\"group_id\":\"485f21c0-f567-4e54-aeb8-62c090698a88\",\"first_published_at\":\"2026-02-28T16:36:00.370Z\",\"release_id\":null,\"lang\":\"default\",\"path\":null,\"alternates\":[],\"default_full_slug\":null,\"translated_slugs\":null},{\"name\":\"ControlOne Advances Simplicity and Standardization for MSPs with Global Security Policies\",\"created_at\":\"2026-02-28T16:35:54.331Z\",\"published_at\":\"2026-04-15T15:35:48.913Z\",\"updated_at\":\"2026-04-15T15:35:48.927Z\",\"id\":149942084976416,\"uuid\":\"b24e5a82-2887-419c-ba07-bfb1a8b77e78\",\"content\":{\"_uid\":\"9505c2c2-0f62-471f-b773-0d7a4aed1286\",\"body\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Allen, TX - ControlOne introduces \",\"type\":\"text\"},{\"text\":\"Global Security Policies\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\", enabling our MSP partners to efficiently create, edit, and assign security policies across multiple customer accounts and zones. ControlOne already dramatically simplifies network connectivity and security while enabling Zero Trust Network Access. Global Security Policies takes this to a new level for MSPs by enabling faster, more consistent deployments across customers. While you can always customize policies per individual client, you can now develop standard global policies from which to create or update client networks. Consistent, policy-driven configuration significantly reduces the risk of human error, a leading cause of security incidents. Standardization also makes troubleshooting and compliance management significantly easier. By implementing Global Policies, ControlOne delivers a powerful \\\"write once, apply to many\\\" model to all your security policies, enhancing efficiency and security across the board.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"\\\"We are committed to providing our partners the ability to standardize and manage their ControlOne environment at scale,\\\" said Rob McDonald, Chief Product Officer at Cytracom. \\\"It's clear that MSPs desire standard network deployments, and the functionality introduced by Global Security Policies is a giant stride in helping our partners achieve this goal.\\\"\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"This feature simplifies and expedites deployment to new clients, ensuring better compliance enforcement and consistency in security policy configuration. As a result, you can streamline processes, enhance security measures, and provide a more reliable service to your customers. The Global Policies you create, and any future edits, will automatically cascade to all your customers, ensuring consistency and up-to-date security!\",\"type\":\"text\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":3},\"content\":[{\"text\":\"Key Benefits:\",\"type\":\"text\"}]},{\"type\":\"bullet_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Customizable Cloning: This feature allows partners to clone a Global Security Policy at the customer level and customize it as needed.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Streamlined Management: Edits to Global Policies automatically apply to all customers, keeping security measures current.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Consistency and Compliance: Ensures uniform security measures, enhancing compliance and reducing errors.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Efficient Deployment: Simplifies onboarding by eliminating repetitive security policy configurations.\",\"type\":\"text\"}]}]}]},{\"type\":\"heading\",\"attrs\":{\"level\":3},\"content\":[{\"text\":\"Feature Details:\",\"type\":\"text\"}]},{\"type\":\"bullet_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Cloning and Customization: Clone policies at the customer level and adjust them to be more or less restrictive.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Automatic Updates: Changes to Global Policies cascade to all customers.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Zone Assignments: Assign policies to specific Zones for organized management.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Centralized Policy Management: Configure and update policies centrally.\",\"type\":\"text\"}]}]}]},{\"type\":\"heading\",\"attrs\":{\"level\":3},\"content\":[{\"text\":\"Example Use Cases:\",\"type\":\"text\"}]},{\"type\":\"bullet_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Dynamic and Growing Businesses: Quick and secure policy implementation for expanding operations.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Compliance in Regulated Industries: Ensures adherence to regulatory standards efficie
1ntly and accurately.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Large Scale Deployments: Simplifies setup for large clients with many locations, reducing risks and saving time.\",\"type\":\"text\"}]}]}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Global Security Policies' centralized policy management furthers our commitment to understanding how MSPs prefer to deploy and manage network security. ControlOne Global Policies transforms security policy management and ensures better compliance enforcement and consistency across all environments.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"For information on creating and assigning Global Security Policies to your customers, log in and reference the KB article \",\"type\":\"text\"},{\"text\":\"here\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://help.cytracom.com/hc/en-us/articles/28324223923341-Cytracom-ControlOne-Creating-and-assigning-a-Global-Policy-to-a-customer\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\".\",\"type\":\"text\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":3},\"content\":[{\"text\":\"Ready to See Global Security Policies in Action?\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"New Partners \",\"type\":\"text\"},{\"text\":\"Click Here\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://go.cytracom.com/meetings/jhamilton6/controlone-global-security-policies\",\"target\":\"_blank\",\"linktype\":\"url\"}}]}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Existing Partners \",\"type\":\"text\"},{\"text\":\"Click Here\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://go.cytracom.com/meetings/salim/controlone-global-security-policies\",\"target\":\"_blank\",\"linktype\":\"url\"}}]}]}]},\"tags\":\"ControlOne,Security,Compliance,MSP,Networking\",\"title\":\"ControlOne Advances Simplicity and Standardization for MSPs with Global Security Policies\",\"author\":\"Cytracom\",\"category\":\"Product\",\"featured\":false,\"position\":\"\",\"component\":\"blog_post\",\"seo_title\":\"\",\"description\":\"Centralized policy management enables scalability, auditability, and flexibility.\",\"author_avatar\":{\"id\":null,\"alt\":null,\"name\":\"\",\"focus\":null,\"title\":null,\"source\":null,\"filename\":\"\",\"copyright\":null,\"fieldtype\":\"asset\",\"meta_data\":{}},\"related_posts\":[],\"featured_image\":{\"id\":166202741358398,\"alt\":\"\",\"name\":\"\",\"focus\":\"\",\"title\":\"\",\"source\":\"\",\"filename\":\"https://a.storyblok.com/f/290692535853940/2250x1184/7c8631cce7/cytracom-controlone-global-security-policies.png\",\"copyright\":\"\",\"fieldtype\":\"asset\",\"meta_data\":{},\"is_external_url\":false},\"published_date\":\"2024-09-25 00:00\",\"seo_description\":\"\"},\"slug\":\"controlone-advances-simplicity-and-standardization-for-msps-with-global-security-policies\",\"full_slug\":\"resources/blog/controlone-advances-simplicity-and-standardization-for-msps-with-global-security-policies\",\"sort_by_date\":null,\"position\":-140,\"tag_list\":[],\"is_startpage\":false,\"parent_id\":149949684346751,\"meta_data\":null,\"group_id\":\"5dcef7e8-d14e-47b8-81da-113386f828bd\",\"first_published_at\":\"2026-02-28T16:35:54.386Z\",\"release_id\":null,\"lang\":\"default\",\"path\":null,\"alternates\":[],\"default_full_slug\":null,\"translated_slugs\":null},{\"name\":\"Cytracom's CEO to be Featured in Upcoming Cybersecurity Panel\",\"created_at\":\"2026-02-28T16:36:10.402Z\",\"published_at\":\"2026-04-15T15:37:02.225Z\",\"updated_at\":\"2026-04-15T15:37:02.237Z\",\"id\":149942150803256,\"uuid\":\"419ddd79-c51c-439d-b5f4-4c4f10c46f5b\",\"content\":{\"_uid\":\"475bbb28-bf7a-4449-9656-298dd8bcc1d6\",\"body\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"This year, the event will feature Cytracom's CEO, Zane Conkle, in a panel discussion to provide valuable insights and practical strategies for MSPs to strengthen their cybersecurity practices and thrive amid the complexities of the digital age. The security panel, titled _Navigating the Cybersecurity Maze: Strategies for MSP Success,_ will also feature Joe Alapat from Liongard and Charles Preston of Usecure.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"!\",\"type\":\"text\"},{\"text\":\"Channel Program All Stars Featuring Cytracom CEO, Zane Conkle\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://cdn.prod.website-files.com/5c9443e7770f51a3c8903020/65e73575ace2eeb0ebd2e110_1895150_AllStarseventCanvatemplate_03_121823%20(1\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\".jpg)\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"What is the importance of attending this panel?\",\"type\":\"text\"}]},{\"type\":\"bullet_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Recent high-profile cyberattacks on MSPs have highlighted the critical need for robust security measures across the entire MSP ecosystem.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"With the increasing sophistication of cyber threats, MSPs must prioritize comprehensive security practices to safeguard both client assets and their own operations.\",\"type\":\"text\"}]}]}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"MSPs will be empowered with actionable strategies to enhance their cybersecurity practices and engage with emerging trends in cybersecurity and future challenges they may face, including the impact of new technologies such as AI and evolving regulatory environments.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"If you are a Channel Program community member, you have access to this and other exciting events! Ensure you don't miss it on March 27th @ 12 p.m. EDT by \",\"type\":\"text\"},{\"text\":\"**registering here**\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://bit.ly/CytracomAllStars24\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\".\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"What are you hoping to learn from this panel? With 17 industry leaders featured in other panels and ke
1ynotes covering topics like automation, growth, and cyber threats, this is a can't-miss opportunity for MSPs. All Stars will be headlined by Mike Michalowicz, one of the most sought-after public speakers today. Walk away with forward-looking insights and practical steps you can take RIGHT NOW to thrive amidst a volatile and challenging global landscape.\",\"type\":\"text\"}]}]},\"tags\":\"Security,Compliance,MSP\",\"title\":\"Cytracom's CEO to be Featured in Upcoming Cybersecurity Panel\",\"author\":\"Cytracom\",\"category\":\"Security\",\"featured\":false,\"position\":\"\",\"component\":\"blog_post\",\"seo_title\":\"\",\"description\":\"Join us for the largest virtual event of the year, Channel Program All-Stars!\",\"author_avatar\":{\"id\":null,\"alt\":null,\"name\":\"\",\"focus\":null,\"title\":null,\"source\":null,\"filename\":\"\",\"copyright\":null,\"fieldtype\":\"asset\",\"meta_data\":{}},\"related_posts\":[],\"featured_image\":{\"id\":166206698361079,\"alt\":\"\",\"name\":\"\",\"focus\":\"\",\"title\":\"\",\"source\":\"\",\"filename\":\"https://a.storyblok.com/f/290692535853940/1200x630/6eb6befdce/cytracom-ceo-channel-program-all-stars.jpg\",\"copyright\":\"\",\"fieldtype\":\"asset\",\"meta_data\":{},\"is_external_url\":false},\"published_date\":\"2024-03-05 00:00\",\"seo_description\":\"\"},\"slug\":\"cytracoms-ceo-to-be-featured-in-upcoming-cybersecurity-panel\",\"full_slug\":\"resources/blog/cytracoms-ceo-to-be-featured-in-upcoming-cybersecurity-panel\",\"sort_by_date\":null,\"position\":-380,\"tag_list\":[],\"is_startpage\":false,\"parent_id\":149949684346751,\"meta_data\":null,\"group_id\":\"83235a45-f2bf-4975-917e-69daa7b0999f\",\"first_published_at\":\"2026-02-28T16:36:10.500Z\",\"release_id\":null,\"lang\":\"default\",\"path\":null,\"alternates\":[],\"default_full_slug\":null,\"translated_slugs\":null},{\"name\":\"The Power of ControlOne in the Palm of Your Hand\",\"created_at\":\"2026-02-28T16:36:29.814Z\",\"published_at\":\"2026-04-15T15:37:55.960Z\",\"updated_at\":\"2026-04-15T15:37:55.973Z\",\"id\":149942230306646,\"uuid\":\"3e775136-b749-44a9-a6e5-1d5194801752\",\"content\":{\"_uid\":\"9c6a381d-1c48-4c5f-8c8d-15bab9317286\",\"body\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"ControlOne for iOS provides all the enterprise-grade security delivered by the ControlOne platform on your iPhone or iPad, wherever you are. Achieve the same simple login and secure connectivity experience as on your laptop or desktop - now on your iOS devices. And the best part? It's 100% free with your ControlOne account!\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"The ControlOne Mobile App keeps your iPhone and iPad within the trusted, secured network, no matter if you're on LTE on guest wifi while on the road. Network administrators can now ensure firewall protection, content filtering, and virtual local access to trusted resources with ease. ControlOne runs in the background and automatically manages connectivity status to keep devices safe and secure.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"The mobile agent was developed with simplicity and convenience for the remote user in mind, with features such as:\",\"type\":\"text\"}]},{\"type\":\"bullet_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Automatically connect when the app is launched\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Connection \\\"pause\\\" function with automatic reconnect after a selected time\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"At a glance external IP + connectivity status\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Native integration in ControlOne management functions for status + audit control\",\"type\":\"text\"}]}]}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Cytracom's Director of Product Development, Eric Romano, said, \\\"The release of the new mobile agent is a game-changer. True to the design of the ControlOne platform, the mobile application is as powerful as it is easy to use. To have the benefits of ControlOne on iOS devices such as your iPhone ensures security wherever you work because in the modern world, the office is everywhere.\\\"\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Reviews since the recent launch have been overwhelmingly positive. One user writes, \\\"We have now deployed ControlOne to 30% of our client base. Zero issues. Clients love the near invisibility of the agent, and we can ensure always-on security for the business owners.\\\"\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Many partners participated in the design and testing of the mobile application, and Cytracom extends a heartfelt thank you to our beta tester
1s and those who experience the app and provide their gracious reviews and feedback.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Take advantage of ControlOne across your laptop and all iOS devices while on the go, confident that your security is consistent. \",\"type\":\"text\"},{\"text\":\"Book a demo\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://bit.ly/3MyHddq\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\" to watch ControlOne in action and see how we deliver the new standard in network connectivity and security for MSPs.\",\"type\":\"text\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":2},\"content\":[{\"text\":\"Download ControlOne for iOS Now\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://apps.apple.com/us/app/controlone-mobile/id1666090887\",\"target\":\"_blank\",\"linktype\":\"url\"}}]}]}]},\"tags\":\"ControlOne,Security,Remote Work,Networking\",\"title\":\"The Power of ControlOne in the Palm of Your Hand\",\"author\":\"Cytracom\",\"category\":\"Product\",\"featured\":false,\"position\":\"\",\"component\":\"blog_post\",\"seo_title\":\"\",\"description\":\"ControlOne for iOS provides all the enterprise-grade security delivered by the ControlOne platform on your iPhone or iPad, wherever you are.\",\"author_avatar\":{\"id\":null,\"alt\":null,\"name\":\"\",\"focus\":null,\"title\":null,\"source\":null,\"filename\":\"\",\"copyright\":null,\"fieldtype\":\"asset\",\"meta_data\":{}},\"related_posts\":[],\"featured_image\":{\"id\":166202741731140,\"alt\":\"\",\"name\":\"\",\"focus\":\"\",\"title\":\"\",\"source\":\"\",\"filename\":\"https://a.storyblok.com/f/290692535853940/1501x791/63d408283e/cytracom-controlone-mobile-agent.png\",\"copyright\":\"\",\"fieldtype\":\"asset\",\"meta_data\":{},\"is_external_url\":false},\"published_date\":\"2024-03-01 00:00\",\"seo_description\":\"\"},\"slug\":\"the-power-of-controlone-in-the-palm-of-your-hand\",\"full_slug\":\"resources/blog/the-power-of-controlone-in-the-palm-of-your-hand\",\"sort_by_date\":null,\"position\":-680,\"tag_list\":[],\"is_startpage\":false,\"parent_id\":149949684346751,\"meta_data\":null,\"group_id\":\"5e49df98-fce3-4cf6-be0f-19d6eafe6910\",\"first_published_at\":\"2026-02-28T16:36:29.853Z\",\"release_id\":null,\"lang\":\"default\",\"path\":null,\"alternates\":[],\"default_full_slug\":null,\"translated_slugs\":null},{\"name\":\"Cytracom Security Summary: Ivanti VPN Exploit\",\"created_at\":\"2026-02-28T16:36:07.316Z\",\"published_at\":\"2026-04-15T15:38:20.074Z\",\"updated_at\":\"2026-04-15T15:38:20.086Z\",\"id\":149942138167091,\"uuid\":\"e52ae1b9-c039-412e-8906-66d1daa4e35d\",\"content\":{\"_uid\":\"3aa52f05-8d34-4b1d-a490-5fe5d69490a0\",\"body\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"The Cybersecurity and Infrastructure Security Agency (CISA) published a bulletin about threat actors actively exploiting a combination of vulnerabilities in Ivanti Connect Secure and Ivanti Policy Secure VPN gateways. These vulnerabilities allow attackers to bypass authentication, execute arbitrary commands, and write files to the system.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Organizations using Ivanti VPN appliances should take immediate action to apply patches and follow CISA's recommended mitigation steps. For MSPs managing multiple client environments, the complexity of tracking and remediating these vulnerabilities across numerous Ivanti deployments can be overwhelming.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"ControlOne addresses these challenges by providing unified security management and reducing reliance on vulnerable legacy VPN infrastructure. The following table summarizes how ControlOne capabilities align with CISA recommendations:\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"| CISA Recommendations | Key Challenge | ControlOne Capability |\\n|----------------------|---------------|------------------------|\\n| Apply vendor patches immediately | Patching lag across distributed environments | Centralized policy enforcement and automated compliance monitoring |\\n| Assume compromise and hunt for indicators | Limited visibility across client networks | Unified threat management with enriched event attribution and actionable intelligence |\\n| Isolate affected systems from the network | Complex network segmentation with legacy VPN | Software-defined perimeter and Zero Trust Network Access |\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"ControlOne's Zero Trust approach eliminates the VPN attack surface that threat actors are exploiting. By replacing traditional VPN gateways with a software-defined perimeter, MSPs can reduce exposure to similar vulnerabilities while maintaining secure remote access for their clients.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"To learn more about our security posture and request access to our security documentation, visit the \",\"type\":\"text\"},{\"text\":\"**Cytracom Trust Center**\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://trust.cytracom.com/\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\".\",\"type\":\"text\"}]}]},\"tags\":\"ControlOne,Security,Compliance,Remote Work,Networking\",\"title\":\"Cytracom Security Summary: Ivanti VPN Exploit\",\"author\":\"Cytracom\",\"category\":\"Product\",\"featured\":false,\"position\":\"\",\"component\":\"blog_post\",\"seo_title\":\"\",\"description\":\"\",\"author_avatar\":{\"id\":null,\"alt\":null,\"name\":\"\",\"focus\":null,\"title\":null,\"source\":null,\"filename\":\"\",\"copyright\":null,\"fieldtype\":\"asset\",\"meta_data\":{}},\"related_posts\":[],\"featured_image\":{\"id\":166202741382976,\"alt\":\"\",\"name\":\"\",\"focus\":\"\",\"title\":\"\",\"source\":\"\",\"filename\":\"https://a.storyblok.com/f/290692535853940/1502x792/eb6d46c985/cytracom-security-alert.png\",\"copyright\":\"\",\"fieldtype\":\"asset\",\"meta_data\":{},\"is_external_url\":false},\"published_date\":\"2024-02-29 00:00\",\"seo_description\":\"\"},\"slug\":\"cytracom-security-summary-ivanti-vpn-exploit\",\"full_slug\":\"resources/blog/cytracom-security-summary-ivanti-vpn-exploit\",\"sort_by_date\":null,\"position\":-330,\"tag_list\":[],\"is_startpage\"
1:false,\"parent_id\":149949684346751,\"meta_data\":null,\"group_id\":\"77c21aea-f5db-4d78-86a2-2b6823effac3\",\"first_published_at\":\"2026-02-28T16:36:07.360Z\",\"release_id\":null,\"lang\":\"default\",\"path\":null,\"alternates\":[],\"default_full_slug\":null,\"translated_slugs\":null},{\"name\":\"Cytracom's Proactive Response to ConnectWise ScreenConnect Vulnerability\",\"created_at\":\"2026-02-28T16:36:11.740Z\",\"published_at\":\"2026-04-15T15:39:44.202Z\",\"updated_at\":\"2026-04-15T15:39:44.220Z\",\"id\":149942156291898,\"uuid\":\"003cdde3-8904-46cf-8199-f1a6a4ce952f\",\"content\":{\"_uid\":\"05affe6b-af13-4360-9238-b6eeca533f55\",\"body\":{\"type\":\"doc\",\"content\":[{\"type\":\"heading\",\"attrs\":{\"level\":2},\"content\":[{\"text\":\"Cytracom Threat Team Response\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Leveraging our advanced threat intelligence and the far-reaching telemetry collected across thousands of MSP networks, the Cytracom threat hunting team rapidly detected the attack vector associated with the recent ConnectWise ScreenConnect exploit and took proactive action before the threat was publicly acknowledged.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Unusual activity targeting our MSP partner networks triggered the attention of the team. Once the attack signature had been identified, the team was able to quickly pinpoint which of our partners were at risk and, upon identification, deployed global network policies designed to block the attack by limiting access to vulnerable ports. Although protected, partners should be diligent with deploying patches as outlined in the security incident details to enable safe functionality of the ConnectWise ScreenConnect service.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Our team communicated with all partners who were at risk, confirming that \",\"type\":\"text\"},{\"text\":\"no action was required from partners to protect themselves from the attack,\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" allowing partners to remediate the vulnerability when convenient.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Our threat hunting team's swift and proactive action underscores Cytracom's unwavering commitment to protecting our partners from the evolving complexities of cyber threats. Our dedication to and focus on the MSP market leads us to be acutely attuned to the threats aimed at harming the IT channel.\",\"type\":\"text\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":3},\"content\":[{\"text\":\"What Our Partners Have to Say\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"The feedback from our MSP partners has been overwhelmingly positive and filled with gratitude. Following are quotes from real MSPs who experienced the results of our approach:\",\"type\":\"text\"}]},{\"type\":\"bullet_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"_\\\"Had I only been using a Firewall such as a Fortinet versus having Cytracom during the latest ConnectWise ScreenConnect Vulnerability, things would have been much worse.\\\"_\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"_\\\"You guys saved me! Kudos to you and your proactive TEAM.\\\"_\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"_\\\"Had Cytracom not taken the proactive approach to shutting down traffic yesterday, a payload to my clients could have been pushed out and devastated my business.\\\"_\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"_\\\"With my own eyes and experience, I have now witnessed firsthand how closely things are being watched and monitored by Cytracom.\\\"_\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"_\\\"We got everything patched and up to date. You really saved my BACON.\\\"_\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"_\\\"Thanks for bringing this to our attention. We have patched our premise-based ScreenConnect Deployment.\\\"_\",\"type\":\"text\"}]}]}]},{\"type\":\"heading\",\"attrs\":{\"level\":3},\"content\":[{\"text\":\"Your Dedicated Security Partner\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"As the communication and security needs of the workforce evolve, Cytracom continues to deliver powerful yet intuitive solutions that enable MSPs to meet the challenges of security, compliance, and connectivity. Cytracom will c
1ontinue its pursuit of delivering comprehensive and preemptive security, powered by our proprietary threat intelligence and unrivaled network access control. Cytracom will persist in offering preemptive security measures powered by our proprietary threat intelligence and the swift adaptability of our response capabilities.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"To learn more about partnering with Cytracom, \",\"type\":\"text\"},{\"text\":\"get in touch with us\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://go.cytracom.com/meetings/salim-usuff\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\".\",\"type\":\"text\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":2},\"content\":[{\"text\":\"Background\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"On February 19, 2024, ConnectWise published a security advisory for ScreenConnect version 23.9.8, referencing two vulnerabilities that expose the management software and an MSP's managed endpoints to unauthenticated access. A critical vulnerability, CVE-2024-1709, was reported by a security researcher. It allows anonymous attackers to exploit an authentication bypass flaw to create admin accounts on publicly exposed instances. Essentially, \",\"type\":\"text\"},{\"text\":\"a bad actor could mimic the role of system admin, delete all other users, and take over the instance.\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]}]},{\"type\":\"heading\",\"attrs\":{\"level\":3},\"content\":[{\"text\":\"**Notice of Incident from ConnectWise**\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://www.connectwise.com/company/trust/security-bulletins/connectwise-screenconnect-23.9.8\",\"target\":\"_blank\",\"linktype\":\"url\"}}]}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"| \",\"type\":\"text\"},{\"text\":\"CWE\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" | \",\"type\":\"text\"},{\"text\":\"Description\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" |\\n| --- | --- |\\n| CWE-288 | Authentication bypass using an alternate path or channel |\\n| CWE-22 | Improper limitation of a pathname to a restricted directory (\\\"path traversal\\\") |\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"To learn more about our security posture and request access to our security documentation, visit the \",\"type\":\"text\"},{\"text\":\"**Cytracom Trust Center**\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://trust.cytracom.com/\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\".\",\"type\":\"text\"}]}]},\"tags\":\"Security,Compliance,MSP,Partners,Networking\",\"title\":\"Cytracom's Proactive Response to ConnectWise ScreenConnect Vulnerability\",\"author\":\"Cytracom\",\"category\":\"Security\",\"featured\":false,\"position\":\"\",\"component\":\"blog_post\",\"seo_title\":\"\",\"description\":\"The Cytracom threat hunting team rapidly detected the attack vector associated with the recent ConnectWise ScreenConnect exploit and took proactive action before the threat was publicly acknowledged.\",\"author_avatar\":{\"id\":null,\"alt\":null,\"name\":\"\",\"focus\":null,\"title\":null,\"source\":null,\"filename\":\"\",\"copyright\":null,\"fieldtype\":\"asset\",\"meta_data\":{}},\"related_posts\":[],\"featured_image\":{\"id\":166202741423939,\"alt\":\"\",\"name\":\"\",\"focus\":\"\",\"title\":\"\",\"source\":\"\",\"filename\":\"https://a.storyblok.com/f/290692535853940/1501x791/0297de12f8/65e63eba181054c2546c07b4_cytracom-security-intelligence_.png\",\"copyright\":\"\",\"fieldtype\":\"asset\",\"meta_data\":{},\"is_external_url\":false},\"published_date\":\"2024-02-22 00:00\",\"seo_description\":\"\"},\"slug\":\"cytracoms-response-to-connectwise-screenconnect-vulnerability\",\"full_slug\":\"resources/blog/cytracoms-response-to-connectwise-screenconnect-vulnerability\",\"sort_by_date\":null,\"position\":-400,\"tag_list\":[],\"is_startpage\":false,\"parent_id\":149949684346751,\"meta_data\":null,\"group_id\":\"7cc08c39-0752-4b0b-a6b0-a80575998975\",\"first_published_at\":\"2026-02-28T16:36:11.785Z\",\"release_id\":null,\"lang\":\"default\",\"path\":null,\"alternates\":[],\"default_full_slug\":null,\"translated_slugs\":null}
1,{\"name\":\"7 Figure MSP Announces Cytracom as Official Provider of VoIP and Security\",\"created_at\":\"2026-02-28T16:35:48.450Z\",\"published_at\":\"2026-04-15T15:40:24.884Z\",\"updated_at\":\"2026-04-15T15:40:24.896Z\",\"id\":149942060879639,\"uuid\":\"729565ae-6632-4b03-9d03-9708faa30e5d\",\"content\":{\"_uid\":\"d2efbb31-ebbd-42c7-83eb-79b0076d2e57\",\"body\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"7 Figure MSP™ has selected \",\"type\":\"text\"},{\"text\":\"Cytracom\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://www.cytracom.com/\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\" to deploy its complete secure access service edge (SASE) and fully managed VoIP platforms internally to safeguard resources more effectively, reduce connectivity costs, and modernize secure network access for its employees connecting from anywhere at any time.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Chris Wiser, CEO of 7 Figure MSP™, was genuinely excited about teaming up with Cytracom. \\\"The 7 Figure MSP™ team and I are super excited to announce Cytracom as the Official Cybersecurity and UCaaS provider for our firm. This partnership with Cytracom reflects our mutual dedication to helping MSPs grow their top line and save on costs by maximizing efficiency. Utilizing both the ControlOne and VoIP products from Cytracom will enable our entire team worldwide to work safely and efficiently with voice, text, and data, no matter their physical location.\\\"\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Cytracom specializes in delivering infrastructure software that empowers MSPs with cloud solutions designed for secure, efficient connections across both traditional and hybrid workforces.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Their flagship SASE solution, ControlOne, integrates software-defined, identity-based network security and connectivity into a unified platform, enabling businesses to address vulnerabilities associated with traditional networking methods.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"By adopting ControlOne, 7 Figure MSP™ aims to enhance its network security posture, secure direct connections to application environments, and prevent unauthorized network access. Moreover, Cytracom's unified communications solution will revolutionize 7 Figure MSP™'s business communications, promoting effective collaboration and engagement with member partners and within teams.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Cytracom's fully-managed VoIP platform is specifically designed to meet the operational needs of MSPs, enabling their clients to achieve seamless communication and collaboration, regardless of physical location.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"These solutions collectively provide a targeted communications, security, and networking platform exclusively available to Cytracom channel partners to assist them in achieving their business objectives.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Cytracom's COO, John Tippett, said, \\\"Cytracom is excited to collaborate with 7 Figure MSP™. Both organizations are deeply committed to assisting MSPs in significantly scaling their operations. We are honored to have been chosen to enhance the operational efficiency of 7 Figure MSP™ with our solutions and to actively participate in the community, aiding members in reaching their growth objectives through our platform.\\\"\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"7 Figure MSP™ provides coaching and modern solutions for companies looking to catapult their sales and marketing through our fast-paced coaching program. Our primary focus is on helping IT Professionals scale their business in a simple, streamlined way that they can understand and implement with ease, helping them to effectively grow their business with not only an effective sales and marketing process but also a framework that supports scale.\",\"type\":\"text\"}]}]},\"tags\":\"VoIP,ControlOne,Security,MSP,Partners,Remote Work,Networking\",\"title\":\"7 Figure MSP Announce
1s Cytracom as Official Provider of VoIP and Security\",\"author\":\"Cytracom\",\"category\":\"Product\",\"featured\":false,\"position\":\"\",\"component\":\"blog_post\",\"seo_title\":\"\",\"description\":\"Premier sales and marketing coaching firm selects Cytracom for internal network transformation and secure access, plus fully managed UCaaS\",\"author_avatar\":{\"id\":null,\"alt\":null,\"name\":\"\",\"focus\":null,\"title\":null,\"source\":null,\"filename\":\"\",\"copyright\":null,\"fieldtype\":\"asset\",\"meta_data\":{}},\"related_posts\":[],\"featured_image\":{\"id\":166202741296950,\"alt\":\"\",\"name\":\"\",\"focus\":\"\",\"title\":\"\",\"source\":\"\",\"filename\":\"https://a.storyblok.com/f/290692535853940/1501x789/856bd25b4f/the-official-voip-security-provider.jpg\",\"copyright\":\"\",\"fieldtype\":\"asset\",\"meta_data\":{},\"is_external_url\":false},\"published_date\":\"2024-02-14 00:00\",\"seo_description\":\"\"},\"slug\":\"7-figure-msp-announces-cytracom-as-official-provider-of-voip-and-security\",\"full_slug\":\"resources/blog/7-figure-msp-announces-cytracom-as-official-provider-of-voip-and-security\",\"sort_by_date\":null,\"position\":-50,\"tag_list\":[],\"is_startpage\":false,\"parent_id\":149949684346751,\"meta_data\":null,\"group_id\":\"187ecf94-047e-409c-9b42-6a3aca6fe8ae\",\"first_published_at\":\"2026-02-28T16:35:48.488Z\",\"release_id\":null,\"lang\":\"default\",\"path\":null,\"alternates\":[],\"default_full_slug\":null,\"translated_slugs\":null},{\"name\":\"Elaborating on HIPAA and SOC Accreditations\",\"created_at\":\"2026-02-28T16:36:14.163Z\",\"published_at\":\"2026-04-15T15:41:02.807Z\",\"updated_at\":\"2026-04-15T15:41:02.826Z\",\"id\":149942166216510,\"uuid\":\"4f612e9c-5f86-4bbf-8b30-3cb5e1454f9b\",\"content\":{\"_uid\":\"9473c218-4d1c-4e4b-96fe-a8024ac19937\",\"body\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Cytracom, the leader in security and communications solutions for Managed Service Providers (MSPs), is proud to announce a pivotal achievement: HIPAA Type 1 compliance for its product lines. Alongside this milestone, the company continues to uphold its SOC 2 Type 2 accreditation for its UCaaS platform and ControlOne, Cytracom's SASE platform for MSPs. These accomplishments highlight our unwavering dedication to the highest standards of data security and privacy, underscoring our commitment to safeguarding sensitive information across all our offerings.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"$1b\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Complementing our HIPAA compliance, Cytracom's ongoing SOC 2 Type 2 accreditation exemplifies our profound commitment to security, availability, and confidentiality. This accreditation, a rigorous and comprehensive framework developed by the American Institute of Certified Public Accountants (AICPA), evaluates our effectiveness in managing data security, particularly in service organizations like MSPs. The SOC 2 Type 2 report provides an in-depth assessment over time, ensuring that Cytracom not only meets but maintains high standards in handling sensitive data. This process, which involves an independent audit, reinfor
1ces our strong data security posture and builds client trust, distinguishing us in a market where cybersecurity is paramount.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Integral to this dedication is the Trust Center, which was established early in 2023 and is accessible on our website. The Trust Center offers our partners and customers transparency and insight into our cybersecurity and data protection strategies. It serves as a testament to our rigorous data management and security practices, allowing us to demonstrate our commitment to protecting client information and ensuring the reliability of our systems and processes. By showcasing our SOC 2 Type 2 compliance through the Trust Center, we provide our partners with confidence in our capabilities to manage and protect their data effectively, further solidifying our role as a leader in security and communications solutions for MSPs\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"James Hill, Cytracom's CISO, emphasizes the importance of these achievements: \\\"Securing HIPAA compliance alongside our enduring SOC 2 Type 2 standards for both our UCaaS and ControlOne platforms is more than a milestone—it's a clear indication of our promise to provide top-tier data security. Our partners can rest assured that their customers' data is in safe hands with us. I encourage our partners to explore our \",\"type\":\"text\"},{\"text\":\"Trust Center\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://trust.cytracom.com/\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\", where they can view our compliance reports and gain a deeper understanding of our security measures.\\\"\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"As we forge ahead into 2024 and beyond, Cytracom remains steadfast in our commitment to not only meet but exceed industry standards. We are continually adapting and enhancing our security measures to align with the evolving needs of our customers and partners in the MSP ecosystem, ensuring that we stay at the forefront of technological and security advancements.\",\"type\":\"text\"}]}]},\"tags\":\"VoIP,ControlOne,Security,Compliance,MSP\",\"title\":\"Elaborating on HIPAA and SOC Accreditations\",\"author\":\"Cytracom\",\"category\":\"Product\",\"featured\":false,\"position\":\"\",\"component\":\"blog_post\",\"seo_title\":\"\",\"description\":\"Cytracom Announces Key HIPAA Compliance Achievement and Continued SOC 2 Type 2 Accreditation.\",\"author_avatar\":{\"id\":null,\"alt\":null,\"name\":\"\",\"focus\":null,\"title\":null,\"source\":null,\"filename\":\"\",\"copyright\":null,\"fieldtype\":\"asset\",\"meta_data\":{}},\"related_posts\":[],\"featured_image\":{\"id\":166202741325624,\"alt\":\"\",\"name\":\"\",\"focus\":\"\",\"title\":\"\",\"source\":\"\",\"filename\":\"https://a.storyblok.com/f/290692535853940/1501x789/a2c4f1cebe/your-client-s-sensitive-data-is-secured.jpg\",\"copyright\":\"\",\"fieldtype\":\"asset\",\"meta_data\":{},\"is_external_url\":false},\"published_date\":\"2024-01-29 00:00\",\"seo_description\":\"\"},\"slug\":\"elaborating-on-hipaa-and-soc-accreditations\",\"full_slug\":\"resources/blog/elaborating-on-hipaa-and-soc-accreditations\",\"sort_by_date\":null,\"position\":-440,\"tag_list\":[],\"is_startpage\":false,\"parent_id\":149949684346751,\"meta_data\":null,\"group_id\":\"1c29c203-3918-419f-bb1c-c3f24faf7c1f\",\"first_published_at\":\"2026-02-28T16:36:14.204Z\",\"release_id\":null,\"lang\":\"default\",\"path\":null,\"alternates\":[],\"default_full_slug\":null,\"translated_slugs\":null},{\"name\":\"Cytracom Continues to Attract Top Channel Talent, Announces Nikhil Harsh as Senior Vice President of Sales and Revenue Operations\",\"created_at\":\"2026-02-28T16:36:01.038Z\",\"published_at\":\"2026-04-15T15:28:21.677Z\",\"updated_at\":\"2026-04-15T15:28:21.689Z\",\"id\":149942112452394,\"uuid\":\"624b51fa-bbd7-4cb7-a5a9-c3e95bace1e5\",\"content\":{\"_uid\":\"291bc3d1-549b-4ba1-ad82-e1924758275c\",\"body\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Dallas, TX – October 12, 2023 –\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" Cytracom, a leading provider of innovative products and services exclusively for Managed Service Providers (MSPs), is excited to announce the addition of Nikhil Harsh as the Senior Vice President of Sales and Revenue Operations.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Nikhil brings with him a robust background that is perfectly aligned with Cytracom's growth objectives including an extensive background in helping MSPs roll out and standardize their tech stack on best-in-class solutions such as PSA, RMM, BCDR, networking, and others. Holding an MBA and an extensive history in financial analysis, Nikhil's credentials speak to his capability. What stands out is his profou
1nd experience in the MSP channel. As a senior leader of Datto, he played a pivotal role in its exponential growth through revenue operations management, sales, partner success management, and overseeing several strategic acquisitions.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"John Tippett, COO of Cytracom, said, \\\"The addition of Nikhil to our leadership team fortifies our unyielding dedication to MSPs. His track record, combined with our commitment to elevate our operating capabilities, promises a transformative journey ahead. With rapidly evolving technical solutions, our partners must receive exceptional support to help sell these solutions and grow their businesses while connecting and securing their clients. Adding Nikhil to our team bolsters that support and will accelerate our ability to help our partners drive value in their local markets.\\\"\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"When asked about his goals in this position, Harsh commented, \\\"It is of utmost importance for MSPs to move beyond legacy firewalls and offer a complete managed security practice to methodically grow and maintain their business. To remain competitive and keep their clients protected, they need enterprise-grade solutions. MSPs are faced with a choice, adjust to the changes happening in the channel, or fail. Cytracom's ControlOne platform offers a unique solution in the market and I'm excited for the opportunity ahead. Further, the strategic integration of security and unified communications is a stand-out differentiator in the managed services market.\\\"\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"As Harsh begins his tenure with the company, CEO Zane Conkle added, \\\"Cytracom is committed to pushing the boundaries on the technology available to our partners by driving innovation across the MSP channel. Our rapid growth is a testament to the needs in the market, as well as our unique ability to meet those needs with transformative solutions. Harsh joining the team further illustrates our ability to attract top talent and accelerate our pace of development. Through our growth, we continue to pursue our mission of connecting the modern workforce.\\\"\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Cytracom remains steadfast in its focus on MSPs, ensuring that our groundbreaking products and services are readily available to them. With the inclusion of Nikhil Harsh, we are underscoring our dedication to strengthening our leadership, ensuring that the growing demands of MSPs are met, and reinforcing our mission to lead the MSP-centric services landscape.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"---\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Cytracom delivers infrastructure software purpose-built to empower managed service providers (MSPs) with cloud solutions that connect and secure both traditional and hybrid workforces. Our secure access service edge (SASE) solution provides identity-based network security and connectivity within a single platform that enables businesses to deploy zero-trust networks, enforce compliance, and eliminate traditional firewalls and VPNs. Our unified communications suite (UCaaS) uniquely aligns with the operating needs of MSPs and enables their customers to experience seamless communication and collaboration regardless of physical location. These solutions combine to deliver a purpose-built communications, security and networking platform that is exclusively available to Cytracom channel partners.\",\"type\":\"text\"}]}]},\"tags\":\"VoIP,ControlOne,Security,Compliance,MSP,Partners,Remote Work,Networking\",\"title\":\"Cytracom Continues to Attract Top Channel Talent, Announces Nikhil Harsh as Senior Vice President of Sales and Revenue Operations\",\"author\":\"Cytracom\",\"category\":\"Company\",\"featured\":false,\"position\":\"\",\"component\":\"blog_post\",\"seo_title\":\"\",\"description\":\"\",\"author_avatar\":{\"id\":null,\"alt\":null,\"name\":\"\",\"focus\":null,\"title\":null,\"source\":null,\"filename\":\"\",\"copyright\":null,\"fieldtype\":\"asset\",\"meta_data\":{}},\"related_posts\":[],\"featured_image\":{\"id\":166202741313335,\"alt\":\"\",\"name\":\"\",\"focus\":\"\",\"title\":\"\",\"source\":\"\",\"filename\":\"https://a.storyblok.com/f/290692535853940/1501x789/7f153d1ed2/cytracom-s-cro-nikhil-harsh.png\",\"copyright\":\"\",\"fieldtype\":\"asset\",\"meta_data\":{},\"is_external_url\":false},\"published_date\":\"2023-10-12 00:00\",\"seo_description\":\"\"},\"slug\":\"cytracom-continues-to-attract-top-channel-talent-announces-nikhil-harsh-as-senior-vice-president-of-sales-and-revenue-operations\",\"full_slug\":\"resources/blog/cytracom-continues-to-attract-top-channel-talent-announces-nikhil-harsh-as-senior-vice-president-of-sales-and-revenue-operations\",\"sort_by_date\":null,\"position\":-240,\"tag_list\":[],\"is_startpage\"
1:false,\"parent_id\":149949684346751,\"meta_data\":null,\"group_id\":\"8e98f859-be39-49ce-8e69-0a89cd3dca40\",\"first_published_at\":\"2026-02-28T16:36:01.139Z\",\"release_id\":null,\"lang\":\"default\",\"path\":null,\"alternates\":[],\"default_full_slug\":null,\"translated_slugs\":null},{\"name\":\"Teleport, by ControlOne\",\"created_at\":\"2026-02-28T16:36:26.489Z\",\"published_at\":\"2026-04-15T15:58:02.912Z\",\"updated_at\":\"2026-04-15T15:58:02.929Z\",\"id\":149942216691537,\"uuid\":\"17b99470-07e4-4857-861d-8d39deab7b10\",\"content\":{\"_uid\":\"47d95643-bae2-49f0-8800-760db41efc06\",\"body\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"What if you, as a managed services provider, could \",\"type\":\"text\"},{\"text\":\"instantly connect your local machine to the local network of any of your clients\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\"? Imagine the ability to do things like:\",\"type\":\"text\"}]},{\"type\":\"bullet_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Directly access\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" local printers, copiers, and multi-function machines or \",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Open the local management interface\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" of a managed switch to troubleshoot or\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Access the local UI\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" of a network video recorder or\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Connect to ANY device\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" through its internal IP address!\",\"type\":\"text\"}]}]}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":\"left\"},\"content\":[{\"type\":\"image\",\"attrs\":{\"id\":166211318993740,\"alt\":\"\",\"src\":\"https://a.storyblok.com/f/290692535853940/800x800/a9aca35612/cytracom-controlone-teleport-feature.gif\",\"title\":\"\",\"source\":\"\",\"copyright\":\"\",\"meta_data\":{}}},{\"text\":\"Now, imagine being able to do that on a moment's notice with a click of a button. Today, you can. \",\"type\":\"text\"},{\"text\":\"Introducing Teleport by ControlOne.\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Teleport enables MSPs to select which managed LAN zone their machine is a member of at any given time. With teleport enabled, the software agent running on your machine shows your current network with an option to \\\"teleport\\\" to any zone of any client network. Of course, there are numerous protections in place to ensure security and control with this feature:\",\"type\":\"text\"}]},{\"type\":\"bullet_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Audit log\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" - when an approved support technician initiates teleport, they are prompted to enter a reason for the connection. This reason is added to the log files for future reference or compliance management.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Active session visibility\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" - ensuring that all teleport sessions are visible in a management dashboard for oversight and management purposes\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Two-factor authentication\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" - when a teleport session is initiated, two-factor authentication is enforced to ensure the identity of the connecting engineer.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Granular permissions\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" - user-level security permissions enable control of which support personnel can access which networks.\",\"type\":\"text\"}]}]}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Teleport is a powerful addition to ControlOne, further enhancing the capabilities of the softw
1are-defined networking platform built for MSPs. Teleport creates an enhanced experience for managed users while also driving support costs down. It elevates the efficacy of support teams and reduces friction with clients by allowing support technicians to join a LAN zone without taking over an end-user's machine remotely.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Interested in seeing Teleport? \",\"type\":\"text\"},{\"text\":\"Book a demo now to watch it in action.\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://www.cytracom.com/get-a-demo\",\"uuid\":null,\"anchor\":null,\"target\":\"_blank\",\"linktype\":\"url\"}}]}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Already a Cytracom Partner? Learn more about Teleport and how to use it in \",\"type\":\"text\"},{\"text\":\"this article.\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://help.cytracom.com/hc/en-us/articles/18338550175501\",\"uuid\":null,\"anchor\":null,\"target\":\"_blank\",\"linktype\":\"url\"}}]}]}]},\"tags\":\"ControlOne,Compliance,MSP,Partners,Networking\",\"title\":\"Teleport, by ControlOne\",\"author\":\"Cytracom\",\"category\":\"Product\",\"featured\":false,\"position\":\"\",\"component\":\"blog_post\",\"seo_title\":\"\",\"description\":\"What if you, as a managed services provider, could instantly connect your local machine to the local network of any of your clients?\",\"author_avatar\":{\"id\":null,\"alt\":null,\"name\":\"\",\"focus\":null,\"title\":null,\"source\":null,\"filename\":\"\",\"copyright\":null,\"fieldtype\":\"asset\",\"meta_data\":{}},\"related_posts\":[],\"featured_image\":{\"id\":166202741272371,\"alt\":\"\",\"name\":\"\",\"focus\":\"\",\"title\":\"\",\"source\":\"\",\"filename\":\"https://a.storyblok.com/f/290692535853940/1501x789/64a8c3a508/cytracom-controlone-teleport.png\",\"copyright\":\"\",\"fieldtype\":\"asset\",\"meta_data\":{},\"is_external_url\":false},\"published_date\":\"2023-09-25 00:00\",\"seo_description\":\"\"},\"slug\":\"teleport-by-controlone\",\"full_slug\":\"resources/blog/teleport-by-controlone\",\"sort_by_date\":null,\"position\":-630,\"tag_list\":[],\"is_startpage\":false,\"parent_id\":149949684346751,\"meta_data\":null,\"group_id\":\"09cb814e-4116-4856-a953-8f01c110f81a\",\"first_published_at\":\"2026-02-28T16:36:26.530Z\",\"release_id\":null,\"lang\":\"default\",\"path\":null,\"alternates\":[],\"default_full_slug\":null,\"translated_slugs\":null},{\"name\":\"Cytracom Announces Industry-Leading Network Security for MSPs with ControlOne's New Passwordless Experience and Silent Deployment\",\"created_at\":\"2026-02-28T16:35:57.186Z\",\"published_at\":\"2026-04-15T16:06:35.914Z\",\"updated_at\":\"2026-04-15T16:06:35.928Z\",\"id\":149942096666404,\"uuid\":\"3088d78c-5aa4-4b6c-b15c-79ed304375a9\",\"content\":{\"_uid\":\"5ead4346-8dcb-4234-bf46-7adf30c34538\",\"body\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Dallas, TX – May 31, 2023\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" – Channel leader \",\"type\":\"text\"},{\"text\":\"CYTRACOM announces a significant update to its\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"http://www.cytracom.com/\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\" ControlOne platform, enabling MSPs to prevent managed clients from evading security requirements and create a passwordless experience for end-users. Managed users are now always on the virtual corporate network, secured by unified global security policies, with an experience that is transparent to end-users.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"\\\"With the new capabilities of the ControlOne agent, we are demonstrating our continued commitment to driving innovation within the network security market for managed services providers,\\\" says CYTRACOM Co-founder and CEO \",\"type\":\"text\"},{\"text\":\"Zane Conkle\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://www.linkedin.com/in/zaneconkle/\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\". \\\"Working closely with MSPs, we are removing the complexity of connecting and securing users without compromising performance and security. The ControlOne platform enables MSPs to meet the challenges of today's distributed workforce and alleviate the increasing pressure from regulatory and compliance entities, all while driving increased profit for our partners.\\\"\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"*Game-changing features\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"With the latest release of ControlOne, CYTRACOM is removing the end user from the process of joining or connecting to corporate network infrastru
1ctures. \\\"To achieve this objective, we are uniquely leveraging identity management, initially with Microsoft Azure AD and other third-party identity providers coming soon. With this update, the ControlOne agent can now be silently deployed by MSPs through RMM platforms. Unlike VPN software and other security solutions, no interaction with the end user is necessary during setup,\\\" says \",\"type\":\"text\"},{\"text\":\"Eric Romano\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://www.linkedin.com/in/romanoeric/\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\", Head of ControlOne Development, CYTRACOM.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Once deployed, end users are always on the corporate network regardless of location and are protected by firewall and security policies directly managed by the MSP. This also enables MSPs to prevent users from disconnecting from the network, essentially closing a major security gap that exists in most solutions available in the market today.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"CYTRACOM's new ControlOne agent also enables a passwordless experience for users. \\\"No longer do they have to complete set-up procedures or connect and disconnect from the network,\\\" continues Romano \\\"ControlOne is always on and enables users to work without having to learn specific processes based on their location like they were forced to do with legacy VPN solutions.\\\"\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Brandt Ball, Founder of Standard I.T. Security adds, \\\"CYTRACOM's ControlOne agent changes the game for us as it enforces always-on security and dramatically cuts deployment costs and effort. We are no longer reliant on the customer to do the right thing or comply with directions which saves us time and money and dramatically improves the experience for the customer. The ControlOne agent integration with Azure AD takes decision-making out of the hands of the customer and ensures they are always connected, always secure, and able to just work. It truly is a win-win.\\\"\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"*Cyber insurance ready\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"The combination of the new silent deployment and passwordless experience of the CYTRACOM ControlOne agent, along with its ability to eliminate VPNs and firewalls ensures MSPs innovate and achieve compliance with industry regulations and mandates set forth by cyber insurance providers and other regulatory bodies.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"\\\"In today's hybrid work environments, we know everyone isn't working inside an office building, but with CYTRACOM's ControlOne platform, MSPs can securely connect and protect users as if they were inside the perimeter of their corporate network at all times,\\\" says CYTRACOM COO \",\"type\":\"text\"},{\"text\":\"John Tippett\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://www.linkedin.com/in/johntippett/\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\". \\\"ControlOne enables MSPs to regain control over their customers' networks. By eliminating the end user from the equation, MSPs can achieve secure networks and enforce compliance, eliminating vulnerabilities introduced by legacy VPN and on-premises firewalls.\\\"\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"For more details on CYTRACOM ControlOne click \",\"type\":\"text\"},{\"text\":\"here\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://www.cytracom.com/products/controlone\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\".\",\"type\":\"text\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":3},\"content\":[{\"text\":\"About CYTRACOM\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Cytracom delivers infrastructure software purpose-built to empower managed service providers (MSPs) with cloud solutions that connect and secure both traditional and hybrid workforces. Our secure access service edge (SASE) solution provides identity-based network security and connectivity within a single platform that enables businesses to deploy zero-trust networks, enforce compliance and eliminate traditional firewalls and VPNs. Our unified communications suite (UCaaS) uniquely aligns with the operating needs of MSPs and enables their customers to experience seamless communication and collaboration regardless of physical location. Together, these solutions deliver a communications, security and networking platform that is exclusively available to Cytracom channel partners.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"To learn more visit \",\"type\":\"text\"},{\"text\":\"www.cytracom.com\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"http://www.cytracom.com/\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\".\",\"type\":\"text\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":3},\"content\":[{\"text\":\"Press Contact\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Maggie Stevens\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Director of Marketing\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"[email protected]\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"mailto:[email protected]\",\"target\":\"_blank\",\"linktype\":\"url\"}}]}]}]},\"tags\":\"VoIP,ControlOne,Security,Compliance,MSP,Remote Work,Networking\",\"title\":\"Cytracom Announce
1s Industry-Leading Network Security for MSPs with ControlOne's New Passwordless Experience and Silent Deployment\",\"author\":\"Cytracom\",\"category\":\"Product\",\"featured\":false,\"position\":\"\",\"component\":\"blog_post\",\"seo_title\":\"\",\"description\":\"Innovative features improve efficiency for MSPs, prevent end users from evading security controls\",\"author_avatar\":{\"id\":null,\"alt\":null,\"name\":\"\",\"focus\":null,\"title\":null,\"source\":null,\"filename\":\"\",\"copyright\":null,\"fieldtype\":\"asset\",\"meta_data\":{}},\"related_posts\":[],\"featured_image\":{\"id\":166213993567119,\"alt\":\"\",\"name\":\"\",\"focus\":\"\",\"title\":\"\",\"source\":\"\",\"filename\":\"https://a.storyblok.com/f/290692535853940/1501x789/1a8db3ca65/cytracom-controlone_new-passwordless-experience-and-silent-deployment.png\",\"copyright\":\"\",\"fieldtype\":\"asset\",\"meta_data\":{},\"is_external_url\":false},\"published_date\":\"2023-05-31 00:00\",\"seo_description\":\"\"},\"slug\":\"cytracom-announces-industry-leading-network-security-for-msps-with-controlones-new-passwordless-experience-and-silent-deployment\",\"full_slug\":\"resources/blog/cytracom-announces-industry-leading-network-security-for-msps-with-controlones-new-passwordless-experience-and-silent-deployment\",\"sort_by_date\":null,\"position\":-180,\"tag_list\":[],\"is_startpage\":false,\"parent_id\":149949684346751,\"meta_data\":null,\"group_id\":\"2bb9c4b3-a5ba-4d70-a4ed-c3eabaa16964\",\"first_published_at\":\"2026-02-28T16:35:57.276Z\",\"release_id\":null,\"lang\":\"default\",\"path\":null,\"alternates\":[],\"default_full_slug\":null,\"translated_slugs\":null},{\"name\":\"New Cytracom CISO Strengthens Security Posture; Announces Trust Center and 2023 Compliance Standards\",\"created_at\":\"2026-02-28T16:36:20.537Z\",\"published_at\":\"2026-04-15T16:07:09.230Z\",\"updated_at\":\"2026-04-15T16:07:09.243Z\",\"id\":149942192332616,\"uuid\":\"f7bcfe03-21ad-4aa5-bba2-ad7ec85eac54\",\"content\":{\"_uid\":\"ffc700c4-6ede-42f9-a1d0-0f55ff2f9298\",\"body\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Dallas, TX – April 13, 2023 – Channel leader \",\"type\":\"text\"},{\"text\":\"CYTRACOM\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"http://www.cytracom.com/\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\" is leading by example, announcing the hiring of CISO James Hill and the launch of the CYTRACOM Trust Center \",\"type\":\"text\"},{\"text\":\"https://trust.cytracom.com\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://trust.cytracom.com/\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\".\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"\\\"Hill's appointment builds on our strong, foundational security practices and will accelerate our success and the success of our partners,\\\" says CYTRACOM Co-founder and CEO \",\"type\":\"text\"},{\"text\":\"Zane Conkle\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://www.linkedin.com/in/zaneconkle/\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\". \\\"With the ever-evolving risks faced by MSPs and businesses, investing in security leadership and establishing a Trust Center that offers immediate access to learn about our security practices, view our compliance audits, and stay updated on the latest methods for securing customer environments demonstrates our unwavering dedication to protecting our partners. Our investment and commitment to security and compliance highlights why more MSP channel partners choose CYTRACOM.\\\"\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"As CISO, Hill joins CYTRACOM with more than 20 years of experience operating at the intersection of business development, cybersecurity, people development, and technical expertise. His role is to ensure CYTRACOM and its employees are working securely, minimizing exposure and risk with an effective and sustainable cybersecurity strategy and program. Hill is also responsible for looking wide and deep to see what is coming and what the company and its channel partners should anticipate and be ready against.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"\\\"Channel partners trust CYTRACOM with their own network security, as well as their clients, and with the industry's cyber risk rising at a rapid clip, we have made the strategic decision to invest in a CISO,\\\" says CYTRACOM COO \",\"type\":\"text\"},{\"text\":\"John Tippett\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://www.linkedin.com/in/johntippett/\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\". \\\"Hill's proven knowledge of the MSP channel, combined with his in-depth experience in corporate and public sector risk assessments and processes, forensics, NIST framework and vulnerability management, align with our business and partners. His vision, talent, and immediate call for the Trust Center introduces another lens on security and new resources to help our partners successfully navigate the security challenges in today's market.\\\"\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Developed at the request of their partners, the CYTRACOM Trust Center makes it easier for the company to communicate at scale with MSPs and share information in real-time about its own security and compliance posture, as well as the security posture of its products and s
1olutions. In addition to fast-tracking partner trust, the new portal helps speed the sales cycle by eliminating security review friction and quickly providing access to compliance documentation. It also proactively notifies subscribed channel partners in real time of changes to CYTRACOM's security and compliance status.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"\\\"Taking the next step of bringing on board a well-qualified CISO and having a Trust Center shows MSPs how serious CYTRACOM is about security, transparency, and our success,\\\" Jay Strickland, CISSP, Founder \u0026 CEO at WingSwept. \\\"We appreciate CYTRACOM's relentless focus on simplicity and security and would like to see more of our partners work to reduce risks by taking a security-by-design approach.\\\"\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"To request access to CYTRACOM's new Trust Center click \",\"type\":\"text\"},{\"text\":\"here\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://trust.cytracom.com/\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\". Channel partners on the road can engage the CYTRACOM team at the upcoming Robin Robins Bootcamp in Nashville, TN, April 11-14 and at \",\"type\":\"text\"},{\"text\":\"Kaseya Connect Global\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://www.connectit.com/global/\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\" in Las Vegas, April 24-27.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"About CYTRACOM\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Cytracom delivers infrastructure software purpose-built to empower managed service providers (MSPs) with cloud solutions that connect and secure both traditional and hybrid workforces. Our secure access service edge (SASE) solution provides identity-based network security and connectivity within a single platform that enables businesses to deploy zero-trust networks, enforce compliance and eliminate traditional firewalls and VPNs. Our unified communications suite (UCaaS) uniquely aligns with the operating needs of MSPs and enables their customers to experience seamless communication and collaboration regardless of physical location. Together, these solutions deliver a communications, security and networking platform that is exclusively available to Cytracom channel partners.\",\"type\":\"text\"}]}]},\"tags\":\"VoIP,Security,Compliance,MSP,Partners,Remote Work,Networking\",\"title\":\"New Cytracom CISO Strengthens Security Posture; Announces Trust Center and 2023 Compliance Standards\",\"author\":\"Cytracom\",\"category\":\"Security\",\"featured\":false,\"position\":\"\",\"component\":\"blog_post\",\"seo_title\":\"\",\"description\":\"Actioning the value channel partners place on security, trust and verification, CYTRACOM appoints CISO and shares team's security and compliance achievements online and on demand\",\"author_avatar\":{\"id\":null,\"alt\":null,\"name\":\"\",\"focus\":null,\"title\":null,\"source\":null,\"filename\":\"\",\"copyright\":null,\"fieldtype\":\"asset\",\"meta_data\":{}},\"related_posts\":[],\"featured_image\":{\"id\":166213994095504,\"alt\":\"\",\"name\":\"\",\"focus\":\"\",\"title\":\"\",\"source\":\"\",\"filename\":\"https://a.storyblok.com/f/290692535853940/1501x789/8cdfa0bc32/cytracom-trust-center.png\",\"copyright\":\"\",\"fieldtype\":\"asset\",\"meta_data\":{},\"is_external_url\":false},\"published_date\":\"2023-04-13 00:00\",\"seo_description\":\"\"},\"slug\":\"new-cytracom-ciso-strengthens-security-posture-announces-trust-center-and-2023-compliance-standards\",\"full_slug\":\"resources/blog/new-cytracom-ciso-strengthens-security-posture-announces-trust-center-and-2023-compliance-standards\",\"sort_by_date\":null,\"position\":-540,\"tag_list\":[],\"is_startpage\":false,\"parent_id\":149949684346751,\"meta_data\":null,\"group_id\":\"c93830dd-77f8-4bd6-abd9-5b7d95be5aa6\",\"first_published_at\":\"2026-02-28T16:36:20.634Z\",\"release_id\":null,\"lang\":\"default\",\"path\":null,\"alternates\":[],\"default_full_slug\":null,\"translated_slugs\":null},{\"name\":\"New Compliance Requirements for Business Messaging\",\"created_at\":\"2026-02-28T16:36:19.898Z\",\"published_at\":\"2026-02-28T17:25:06.402Z\",\"updated_at\":\"2026-02-28T17:25:06.417Z\",\"id\":149942189707079,\"uuid\":\"77454bb6-cec1-4cf3-8caa-ed9c0ffefd7d\",\"content\":{\"_uid\":\"0e6cc675-25d8-4daa-901b-64a92581cb5a\",\"body\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"In order to help combat text messaging spam, North American mobile carriers now require registration to i
1dentify who is sending messages and the nature of the messages being sent to their wireless subscribers.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Everyone who sends SMS text or MMS messages to wireless phone numbers must register with The Campaign Registry (TCR), the information hub that works with carriers, messaging companies and industry partners to establish common standards for A2P 10DLC messaging.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"What is A2P 10DLC?\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"A2P 10DLC stands for Application-to-Person 10 Digit Long Code. A relatively new messaging framework, it was introduced in 2021 by the mobile industry to address issues related to spam and fraud in SMS + MMS messaging.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"A2P 10DLC addresses this problem by assigning a unique 10-digit phone number to each business, ensuring that messages come from a verified source. This system also includes additional security measures and compliance requirements, such as registration and vetting, to ensure that messages are legitimate and comply with industry regulations.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"What information will I need?\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Make sure to have the following business information on hand when you start your registration:\",\"type\":\"text\"}]},{\"type\":\"bullet_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"At least three examples of typical text messages to/ from your account\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"A functioning contact email address—in case the registry needs to contact you about your SMS use\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Information about your online presence, like a website or publicly accessible social media page\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Tax ID (EIN / TIN)\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Mailing address\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Legal entity registered name\",\"type\":\"text\"}]}]}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"What are the benefits?\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"One of the main advantages of using 10DLC is improved delivery rate because messages are routed through dedicated A2P routes. That means they're less likely to get caught up in carrier filters or spam traps and more likely to be delivered quickly and reliably.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Another benefit is enhanced customer engagement. By sending messages through this solution, businesses can keep their customers informed about new products, services and promotions—leading to increased brand awareness and loyalty.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Finally, with anti-spam measures that ensure messages are only sent to users who have opted in, 10DLC can help reduce spam while helping businesses comply with industry regulations and guidelines.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Getting Started\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"To become a Cytracom Partner or to get a link to the SMS registration form, call or text our support team at 877-411-2987.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Already a Partner?\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"As a fully managed VoIP solution, 
1Cytracom will facilitate every step of registration for our Partners. In most cases registration will be automatically verified, but if any action is required, our support team will assist you.\",\"type\":\"text\"}]}]},\"tags\":\"VoIP,Messaging,Compliance,Partners\",\"title\":\"New Compliance Requirements for Business Messaging\",\"author\":\"Cytracom\",\"category\":\"Partners\",\"featured\":false,\"component\":\"blog_post\",\"description\":\"\",\"published_date\":\"2023-04-01 00:00\"},\"slug\":\"new-compliance-requirements-for-business-messaging\",\"full_slug\":\"resources/blog/new-compliance-requirements-for-business-messaging\",\"sort_by_date\":null,\"position\":-530,\"tag_list\":[],\"is_startpage\":false,\"parent_id\":149949684346751,\"meta_data\":null,\"group_id\":\"9cd4be70-ad0d-423c-b1c9-bcd84abfcc8d\",\"first_published_at\":\"2026-02-28T16:36:20.000Z\",\"release_id\":null,\"lang\":\"default\",\"path\":null,\"alternates\":[],\"default_full_slug\":null,\"translated_slugs\":null},{\"name\":\"Understanding the Threat of Supply Chain Attacks: Lessons from 3CX VoIP Desktop App Hack\",\"created_at\":\"2026-02-28T16:36:33.111Z\",\"published_at\":\"2026-02-28T17:24:45.324Z\",\"updated_at\":\"2026-02-28T17:24:45.341Z\",\"id\":149942243823451,\"uuid\":\"7c38cf71-e9f9-4016-a15d-16b52e920c15\",\"content\":{\"_uid\":\"6fb0bcf1-8311-43d3-8572-535736bcc155\",\"body\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"On March 29, 2023, multiple security sources began to flag the 3CX VoIP Desktop App, from 3CX, as containing malware that allows attackers control of the workstation it's installed on. This incident serves as a stark reminder of the growing threat of supply chain attacks and the importance of vendor trust and security monitoring.\",\"type\":\"text\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":3},\"content\":[{\"text\":\"What is a Supply Chain Attack?\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"A supply chain attack occurs when an attacker compromises a trusted vendor, software provider, or third-party component that many organizations rely on. Instead of targeting individual victims directly, the attacker infiltrates a widely used product or service, allowing them to reach many victims at once. The 3CX compromise is a textbook example: a popular VoIP desktop application used by businesses worldwide was modified to deliver malware to its users.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Stage 1: Compromise of the Supply Chain\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"The attacker gains access to the vendor's development environment, build pipeline, or distribution channels. In the 3CX case, the malicious code was introduced into the legitimate 3CX Desktop App, which is distributed through official channels. Users who trusted and installed the app unknowingly installed malware.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Stage 2: Distribution to Victims\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Once the compromised software is released, it is distributed through normal channels—official downloads, auto-updates, or partner portals. Victims believe they are installing a legitimate, trusted application. The 3CX app was available through \",\"type\":\"text\"},{\"text\":\"Cytracom downloads\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://www.cytracom.com/downloads\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\" and other authorized sources, making the malicious version difficult to distinguish from a clean build.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Stage 3: Execution and Persistence\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"The malware executes on the victim's machine, often with the same privileges as the legitimate application. It may establish persistence, exfiltrate data, or provide the attacker with remote access. In the 3CX incident, the malware was designed to give attackers control over the workstation, potentially enabling further compromise of the network.\",\"type\":\"text\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":3},\"content\":[{\"text\":\"Lessons for MSPs and Businesses\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"This incident underscores several critical points:\",\"type\":\"text\"}]},{\"type\":\"bullet_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Vendor trust is not enough\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" – Even reputable vendors can be compromised. Organizations must implement defense-in-depth and assume that any third-party software could be a vector for attack.\",\"type\":\"text\"}]}]}]},{\"type\":\"bullet_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Monitor and verify\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" – Security monitoring, threat intelligence, and rapid response capabilities are essential. Detecting anomalous behavior from trusted applications can help identify supply chain compromises early.\",\"type\":\"text\"}]}]}]},{\"type\":\"bullet_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Have an incident response plan\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" – When a trusted vendor is compromised, you need a clear process to assess impact, contain the threat, and communicate with stakeholders.\",\"type\":\"text\"}]}]}]},{\"type\":\"bullet_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Choose partners with strong security posture\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" – Work with vendors who prioritize security, maintain transparency, and respond quickly to incidents.\",\"type\":\"text\"}]}]}]},{\"type\":\"heading\",\"attrs\":{\"level\":3},\"content\":[{\"text\":\"Cytracom's Commitment to Security\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Cytracom takes supply chain security seriously. We continuously monitor our environment and partner ecosystems for threats. If you have questions about this incident or need assistance, contact \",\"type\":\"text\"},{\"text\":\"[email protected]\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"mailto:[email protected]\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\".\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"If you are not yet a ControlOne partner and would like a demo, email \",\"type\":\"text\"},{\"text\":\"[email protected]\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"mailto:[email protected]\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\" or request a \",\"type\":\"text\"},{\"text\":\"demo online here\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://www.cytracom.com/get-a-demo\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\".\",\"type\":\"text\"}]}]},\"tags\":\"VoIP,ControlOne,Security,Partners,Remote Work,Networking\",\"title\":\"Understanding the Threat of Supply Chain Attacks: Lessons from 3CX VoIP Desktop App Hack\",\"author\":\"Cytracom\",\"category\":\"Product\",\"featured\":false,\"component\":\"blog_post\",\"description\":\"\",\"published_date\":\"2023-03-30 00:00\"},\"slug\":\"understanding-the-threat-of-supply-chain-attacks-lessons-from-3cx-voip-desktop-app-hack\",\"full_slug\":\"resources/blog/understanding-the-threat-of-supply-chain-attacks-lessons-from-3cx-voip-desktop-app-hack\",\"sort_by_date\":null,\"position\":-730,\"tag_list\":[],\"is_startpage\"
1:false,\"parent_id\":149949684346751,\"meta_data\":null,\"group_id\":\"91eb295c-7af5-44a7-ba85-385ccc92ef2b\",\"first_published_at\":\"2026-02-28T16:36:33.155Z\",\"release_id\":null,\"lang\":\"default\",\"path\":null,\"alternates\":[],\"default_full_slug\":null,\"translated_slugs\":null},{\"name\":\"Cytracom Signals 2023 As \\\"The Year Of The MSP\\\" - Doubles Down On Channel Partner Enablement\",\"created_at\":\"2026-02-28T16:36:08.720Z\",\"published_at\":\"2026-02-28T17:25:25.280Z\",\"updated_at\":\"2026-02-28T17:25:25.295Z\",\"id\":149942143905589,\"uuid\":\"fd38f2ac-9dae-4bdf-97a6-1ec7772ecfae\",\"content\":{\"_uid\":\"a6cee0e9-1055-4d23-801d-25dfafeb6e2b\",\"body\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"CYTRACOM SIGNALS 2023 AS \\\"THE YEAR OF THE MSP\\\" – DOUBLES DOWN ON CHANNEL PARTNER ENABLEMENT\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Channel leader announces expanded partner programs, resources, and commitment to MSP success\",\"type\":\"text\",\"marks\":[{\"type\":\"italic\"}]}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Dallas, TX – March 13, 2023 –\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" Channel leader CYTRACOM today signaled 2023 as \\\"The Year of the MSP\\\" with a renewed commitment to channel partner enablement. The company announced expanded programs, enhanced training resources, and new tools designed to help MSPs grow their businesses and better serve their customers.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"\\\"MSPs are the backbone of SMB technology delivery, and 2023 is the year we double down on our commitment to their success,\\\" said Zane Conkle, Co-Founder and CEO of CYTRACOM. \\\"We're investing in programs and resources that help our partners win in the market.\\\"\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"\\\"Our partners have told us they need more than just products—they need enablement that helps them sell, deploy, and support solutions effectively,\\\" said John Tippett, COO of CYTRACOM. \\\"We're answering that call with expanded training, co-marketing support, and technical resources.\\\"\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"\\\"The MSP channel is evolving rapidly, and Cytracom is positioning partners to thrive in this environment,\\\" said Jim Hamilton, Vice President of Channel Sales. \\\"Our focus on partner enablement reflects our belief that when our partners succeed, we all succeed.\\\"\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Partners can connect with the Cytracom team at \",\"type\":\"text\"},{\"text\":\"LinkedIn\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://www.linkedin.com/company/cytracom/\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\" and explore partnership opportunities at \",\"type\":\"text\"},{\"text\":\"cytracom.com\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://www.cytracom.com/\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\".\",\"type\":\"text\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":2},\"content\":[{\"text\":\"About CYTRACOM\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"CYTRACOM makes business connectivity and network security simple for MSPs across North America. With a reliable platform built on flexible, cloud-based technology, CYTRACOM delivers fully managed, enterprise-grade voice, network, and security solutions. The company is committed to a 100% channel-focused go-to-market model.\",\"type\":\"text\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":3},\"content\":[{\"text\":\"Press Contact\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Maggie Stevens, CYTRACOM\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"[email protected]\",\"type\":\"text\"}]}]},\"tags\":\"VoIP,MSP,Partners,Networking\",\"title\":\"Cytracom Signals 2023 As \\\"The Year Of The MSP\\\" - Doubles Down On Channel Partner Enablement\",\"author\":\"Cytracom\",\"category\":\"Security\",\"featured\":false,\"component\":\"blog_post\",\"description\":\"\",\"published_date\":\"2023-03-13 00:00\"},\"slug\":\"cytracom-signals-2023-as-the-year-of-the-msp-doubles-down-on-channel-partner-enablement\",\"full_slug\":\"resources/blog/cytracom-signals-2023-as-the-year-of-the-msp-doubles-down-on-channel-partner-enablement\",\"sort_by_date\":null,\"position\":-350,\"tag_list\":[],\"is_startpage\"
1:false,\"parent_id\":149949684346751,\"meta_data\":null,\"group_id\":\"e3cdaaa6-816a-4898-976e-bacf6d95cf1e\",\"first_published_at\":\"2026-02-28T16:36:08.758Z\",\"release_id\":null,\"lang\":\"default\",\"path\":null,\"alternates\":[],\"default_full_slug\":null,\"translated_slugs\":null},{\"name\":\"Micro-Segmentation and Identity-Based Networking\",\"created_at\":\"2026-02-28T16:36:19.288Z\",\"published_at\":\"2026-02-28T17:25:07.545Z\",\"updated_at\":\"2026-02-28T17:25:07.559Z\",\"id\":149942187196230,\"uuid\":\"abe2c698-3960-497b-be6c-ca098ce4305a\",\"content\":{\"_uid\":\"afa1f3bb-43b8-4cad-bcca-001e35d5d566\",\"body\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Partners often ask us for an example of how the \",\"type\":\"text\"},{\"text\":\"ControlOne\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://www.cytracom.com/products/controlone\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\" hardware and the agent work together to provide a more secure and performant environment for their clients. We'll cover that in detail later - first, let's take a look at the way most networks are being deployed today.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Traditional Network Architectures\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Network security devices such as network firewalls inspect \\\"north-south\\\" (client to server) traffic that crosses the internet-facing perimeter. Assets within the perimeter are implicitly trusted, thus \\\"east-west\\\" (endpoint to endpoint) traffic transits without inspection.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"For many organizations, east-west communications make up the majority of network traffic, and perimeter-focused defenses do not have visibility into this east-west traffic. Given these factors, malicious actors use this as an opportunity to move laterally throughout an organization's network.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"This problem is made worse by the fact that most networks are large and wide open once you are on the LAN side of the network. It is not uncommon for us to see one large segment, or VLAN that houses all employees and all sensitive data. We frequently see mixed functional areas of the business on one logical network (i.e., Finance, Sales, Marketing, Operations and HR). This means that once a threat actor gains access to the network, through any one endpoint, they now have access to the entire organization's soft assets.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"While traditional network segmentation offers some tools to try and combat this, they fall short. Oftentimes, segmentation needs don't match the network architecture. Re-architecting the networks or reconfiguring VLANs and subnets to meet business segmentation requirements is difficult and consumes a lot of time.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"How identity-based networking works\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Micro-segmentation, also referred to as \",\"type\":\"text\"},{\"text\":\"Zero Trust\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://www.cytracom.com/products/controlone/zero-trust-security#zero-trust-network-access\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\" or identity-based segmentation, delivers on segmentation requirements without the need to re-architect.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"A micro-segmentation solution should deliver visibility into all network traffic—both east-west and north-south. While there are a number of ways to monitor traffic, the most effective measure is to see traffic coupled with context (i.e., user, device, location, resource they are attempting to access) as opposed to logs containing only IP addresses and ports.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"How does this help you?\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Granular security means MSPs can strengthen and pinpoint security by creating specific policies for sensitive business data and groups. Remember: the goal is to prevent lateral movement of threats with policies that precisely control traffic in and out of specific workloads. (Think weekly payroll runs or updates to human resource databases.)\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Micro-segmentation also offers protection for dynamic environments. For instance, hybrid and remote environments have clients connecting and disconnecting to the network with a high level of frequency. This renders IP-based rule management impossible. With micro-segmentation, security policies are expressed in terms of identities or attributes (user, device, location, device posture) rather than network constructs (i.e., 192.168.1.19 tcp/80).\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"MSPs that adopt micro-segmentation realize four tangible benefits.\",\"type\":\"text\"}]},{\"type\":\"ordered_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Reduced attack surface:\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" Micro-segmentation divides an organization's network at the user and business function or team level. This provides highly granular control over access within your organization's network, enabling the implementation of a Zero Trust security strategy. This is a security strategy that centers on the concept of eliminating trust from an organization's network architecture and is now considered the industry standard.\",\"type\":\"text\"}]}]}]},{\"type\":\"ordered_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Improved breach containment:\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" Micro-segmentation gives MSPs the ability to monitor network traffic against predefined policies as well as shorten the time to respond to and remediate data breaches.\",\"type\":\"text\"}]}]}]},{\"type\":\"ordered_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Stronger regulatory compliance:\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" Using micro-segmentation, MSPs can create policies that isolate systems, data and users subject to regulations from the rest of the client's environment. Granular control of communications with regulated systems reduces the risk of noncompliant usage.\",\"type\":\"text\"}]}]}]},{\"type\":\"ordered_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Simplified policy management:\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" Moving to a micro-segmented network or Zero Trust security model provides an opportunity to simplify policy management.\",\"type\":\"text\"}]}]}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"How MSPs can leverage ControlOne\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"The ControlOne agents, combined with the bridge appliance, allows MSPs to deploy micro-segmentation into their clients' environments. MSPs can isolate users and endpoints within the network in order to define granular access and security policies, all while limiting the effect of malicious lateral movement.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Book a ControlOne demo today: \",\"type\":\"text\"},{\"text\":\"https://www.cytracom.com/get-a-demo\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://www.cytracom.com/get-a-demo\",\"target\":\"_blank\",\"linktype\":\"url\"}}]}]}]},\"tags\":\"ControlOne,Security,Compliance,Remote Work,Networking\",\"title\":\"Micro-Segmentation and Identity-Based Networking\",\"author\":\"Cytracom\",\"category\":\"Product\",\"featured\":false,\"component\":\"blog_post\",\"description\":\"\",\"published_date\":\"2022-08-15 00:00\"},\"slug\":\"micro-segmentation-and-identity-based-networking\",\"full_slug\":\"resources/blog/micro-segmentation-and-identity-based-networking\",\"sort_by_date\":null,\"position\":-520,\"tag_list\":[],\"is_startpage\"
1:false,\"parent_id\":149949684346751,\"meta_data\":null,\"group_id\":\"75d1baec-b31c-497a-b188-9d965ee62110\",\"first_published_at\":\"2026-02-28T16:36:19.380Z\",\"release_id\":null,\"lang\":\"default\",\"path\":null,\"alternates\":[],\"default_full_slug\":null,\"translated_slugs\":null},{\"name\":\"Cytracom Announces Network Security Platform for Modern MSPs Managing a Distributed Workforce\",\"created_at\":\"2026-02-28T16:35:57.789Z\",\"published_at\":\"2026-02-28T17:25:42.016Z\",\"updated_at\":\"2026-02-28T17:25:42.030Z\",\"id\":149942099136293,\"uuid\":\"3b4241c8-f21d-4b8d-855c-e7f3c5ef96ba\",\"content\":{\"_uid\":\"fdb0546f-eb3b-4d17-b879-63ebc4b12055\",\"body\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Dallas, TX – March 29, 2022 –\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" \",\"type\":\"text\"},{\"text\":\"CYTRACOM\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"http://www.cytracom.com/\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\" today announced \",\"type\":\"text\"},{\"text\":\"ControlOne\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\". Available exclusively to channel partners in the U.S. and Canada, the Control One cloud-based, secure network platform unifies connectivity and security with unrivaled simplicity and transforms how MSPs build, manage, and secure modern cloud networks.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"\\\"Businesses increasingly turn to MSPs to securely connect the distributed workforce, and the reality is that the tools available today for MSPs are numerous yet leave much to be desired,\\\" said Zane Conkle, Co-Founder and CEO of CYTRACOM. \\\"Unintegrated point solutions drive more complexity than benefit. ControlOne greatly simplifies complex network configuration and delivers unified security policies and enforcement to support the modern MSP and solve for the network security needs of businesses. This is the solution MSPs have been waiting for and SMBs need.\\\"\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Early access partners who beta tested CYTRACOM's ControlOne platform called out the simplicity and sophistication within the new solution. They were also impressed by the business and technical benefits integrated into the unified platform. These features save MSPs time, money, and talent, and empower them to easily set and control processes with a simple click to standardize security practices at scale for SMBs.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"\\\"ControlOne is crazy simple yet completely tackles the complexity we as MSPs face when providing managed security and connectivity to clients who are truly working anywhere and everywhere. Finally - a channel vendor has figured this out and delivered!\\\"\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Mike Bloomfield, President, Geek\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"\\\"ControlOne's intuitive features, such as the visual network builder and intelligent configuration defaults, save us time and energy. What's better is it helps us implement a more standardized security practice.\\\"\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Lance Keltner, Owner, Uni Computers\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"The key components of ControlOne's platform include:\",\"type\":\"text\"}]},{\"type\":\"bullet_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Security Posture Management: Continuously enforce network security policies, prevent configuration drift, and ensure third party compliance.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Actionable Intelligence: Enriched event attribution and intuitive reporting deliver unparalleled visibility across the entire network and security stack.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Unified Threat Management (UTM): Comprehensive unified threat management including cloud firewall, Intrusion Prevention System (IPS), Data Loss Prevention (DLP) and web content filtering.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Zero Trust Security: Minimize the attack surface with Zero Trust Network Access and Device Posture Check (DPC).\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Secure Remote Access: VPN alternative that delivers always-on connectivity and eliminates lateral attack vulnerabilities.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Software Defined Perimeter: Visually build, deploy and manage corporate networks, public cloud connectivity and SD-WAN without legacy edge appliances.\",\"type\":\"text\"}]}]}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"\\\"MSPs are the default choice of growing businesses who seek to leverage technology and stay safely connected. Solutions focused on the unique needs of MSPs are critical to their success, and CYTRACOM is proud to serve the MSP channel exclusively,\\\" said \",\"type\":\"text\"},{\"text\":\"John Tippett\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://www.linkedin.com/in/johntippett/\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\", COO, CYTRACOM. \\\"With ControlOne, CYTRACOM is again delivering for MSPs just like we initially did for voice, now in networking and security—bringing everything together into one, easy-to-use platform that puts the MSP in control and gives the client an incredible experience.\\\"\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"For more information about ControlOne visit \",\"type\":\"text\"},{\"text\":\"www.cytracom.com\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"http://www.cytracom.com/\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\".\",\"type\":\"text\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":3},\"content\":[{\"text\":\"About CYTRACOM\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"CYTRACOM makes business connectivity and network security simple for MSPs across North America. With a reliable platform built on flexible, cloud-based technology, CYTRACOM delivers fully managed, enterprise-grade voice, network, and security solutions. The company is committed to a 100% channel-focused go-to-market model. As the move to the cloud continues, Cytracom enables partners to expand their portfolios and ultimately extend their reach and revenue with end-to-e
1nd managed services. Unparalleled tools, support, and training gives partners an advantage over the competition, reinforcing Cytracom's commitment to their success and confidence in its solution.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"To learn more visit \",\"type\":\"text\"},{\"text\":\"www.cytracom.com\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"http://www.cytracom.com/\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\".\",\"type\":\"text\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":3},\"content\":[{\"text\":\"Press Contact\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Carlo Cadet, CYTRACOM\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"[email protected]\",\"type\":\"text\"}]}]},\"tags\":\"VoIP,ControlOne,Security,Compliance,MSP,Remote Work,Networking\",\"title\":\"Cytracom Announces Network Security Platform for Modern MSPs Managing a Distributed Workforce\",\"author\":\"Cytracom\",\"category\":\"Product\",\"featured\":false,\"component\":\"blog_post\",\"description\":\"New ControlOne platform empowers MSPs to replace legacy corporate networks and introduce a new, more secure modern cloud network\",\"published_date\":\"2022-03-29 00:00\"},\"slug\":\"cytracom-announces-network-security-platform-for-modern-msps-managing-a-distributed-workforce\",\"full_slug\":\"resources/blog/cytracom-announces-network-security-platform-for-modern-msps-managing-a-distributed-workforce\",\"sort_by_date\":null,\"position\":-190,\"tag_list\":[],\"is_startpage\":false,\"parent_id\":149949684346751,\"meta_data\":null,\"group_id\":\"8f61db52-baeb-402e-9f5e-1c361db9716e\",\"first_published_at\":\"2026-02-28T16:35:57.831Z\",\"release_id\":null,\"lang\":\"default\",\"path\":null,\"alternates\":[],\"default_full_slug\":null,\"translated_slugs\":null},{\"name\":\"Cytracom Acquires OmniNet, Enters into the Security and Connectivity Market\",\"created_at\":\"2026-02-28T16:35:55.836Z\",\"published_at\":\"2026-02-28T17:25:45.287Z\",\"updated_at\":\"2026-02-28T17:25:45.298Z\",\"id\":149942091144994,\"uuid\":\"c07d0585-d7f4-4ab2-af60-f9d3e76ef408\",\"content\":{\"_uid\":\"6121ba3e-2ae1-4058-81ca-604f202cfafb\",\"body\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"September 16, 2021 - DALLAS - Cytracom, the leading provider of unified communications solutions delivered exclusively through managed service providers (MSPs), today announced the acquisition of OmniNet. OmniNet combines SD-WAN and cloud security to enable reliable, efficient, and secure connectivity without the need for or limitations of traditional, on-premises UTMs and firewalls.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"\\\"Cytracom is solely focused on enabling our partners to connect the modern workforce. Our mission began with building a partner-first voice platform that has since expanded to include rich integrations into the tools our customers are using every day, and most recently, a comprehensive business text messaging product which is changing the way businesses connect with their customers,\\\" said Zane Conkle, Cytracom Co-founder and CEO. \\\"The big challenge facing our partners today lies in secure and reliable connectivity, regardless of where employees are p
1hysically working. We are developing unique solutions to address this challenge, and the acquisition of OmniNet brings powerful technology to our product and engineering teams to accelerate this roadmap.\\\"\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"OmniNet has developed a proprietary and patented methodology enabling businesses to extend the edge of corporate networks into the cloud. This technology, combined with best-in-class SD-WAN routing and prioritization, delivers a powerful and unique security and connectivity solution to the SMB market.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"\\\"Communication technologies depend on secure and reliable connectivity, and market demand for these solutions has exploded,\\\" said John Tippett, Cytracom COO. \\\"Our partners consistently report struggles with traditional solutions in the market today. OmniNet's technology delivers the right combination of enterprise-grade connectivity and security - and Cytracom, with its proven track record of execution within the channel, is uniquely positioned to solve these challenges for the MSP community.\\\"\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Founded by and sold exclusively through MSPs, Cytracom products are fully designed and developed in-house; the company's attention to user- and partner-centricity is a key differentiator in the UCaaS space. The OmniNet product, also built in-house, aligns with Cytracom's commitment and capability to drive a product roadmap dedicated to partner success.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"\\\"Since its inception, OmniNet has helped MSP and IT service providers deliver simple but effective enterprise-grade security and connectivity solutions for their customers,\\\" said Andrew Bagrin, CEO of OmniNet. \\\"Cytracom was the clear choice to continue this mission, remain committed to the channel, and help partners meet the ever-changing needs of the modern workforce.\\\"\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Neither OmniNet nor Cytracom users should expect immediate changes to service delivery or operations. However, partners should stay tuned for upcoming enhancements and new solutions.\",\"type\":\"text\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":3},\"content\":[{\"text\":\"About Cytracom\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Cytracom, a Sverica Capital Management portfolio company, is Connecting the Modern Workforce by empowering small and medium-sized businesses (SMBs) with powerful yet intuitive cloud-based communication, connectivity and security solutions. Cytracom is exclusively available through its extensive network of managed service providers (MSPs) across the United States. The partner program offers tools and solutions that enable MSPs to efficiently deploy and manage the full product suite for their clients. This unique channel focus combined with a purpose-built and innovation-focused product line delivers an unparalleled solution in the market. To learn more visit \",\"type\":\"text\"},{\"text\":\"cytracom.com\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://www.cytracom.com\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\".\",\"type\":\"text\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":3},\"content\":[{\"text\":\"Contact\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Samantha Vaz\\nCytracom\\n972.905.1003\\n\",\"type\":\"text\"},{\"text\":\"[email protected]\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"mailto:[email protected]\",\"target\":\"_blank\",\"linktype\":\"url\"}}]}]}]},\"tags\":\"VoIP,Messaging,MSP,Partners,Networking\",\"title\":\"Cytracom Acquires OmniNet, Enters into the Security and Connectivity Market\",\"author\":\"Cytracom\",\"category\":\"Security\",\"featured\":false,\"component\":\"blog_post\",\"description\":\"\",\"published_date\":\"2021-09-16 00:00\"},\"slug\":\"cytracom-acquires-omninet-enters-into-the-security-and-connectivity-market\",\"full_slug\":\"resources/blog/cytracom-acquires-omninet-enters-into-the-security-and-connectivity-market\",\"sort_by_date\":null,\"position\":-160,\"tag_list\":[],\"is_startpage\"
1:false,\"parent_id\":149949684346751,\"meta_data\":null,\"group_id\":\"b99078cb-8026-470f-925e-14e7b701b915\",\"first_published_at\":\"2026-02-28T16:35:55.879Z\",\"release_id\":null,\"lang\":\"default\",\"path\":null,\"alternates\":[],\"default_full_slug\":null,\"translated_slugs\":null},{\"name\":\"Bring Your MSP Business to a Low Boil: 3 Foundations to Brand Your MSP for Success\",\"created_at\":\"2026-02-28T16:35:51.683Z\",\"published_at\":\"2026-02-28T17:25:51.415Z\",\"updated_at\":\"2026-02-28T17:25:51.430Z\",\"id\":149942074134300,\"uuid\":\"29c76b77-3542-4111-8089-19b31be9cb39\",\"content\":{\"_uid\":\"0bcad6c8-86ab-4834-accb-416c192cfc09\",\"body\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Even having grown up in Louisiana, jambalaya confuses me. I've seen my dad make jambalaya dozens of times in my life, yet I've never \\\"watched\\\" him make it. To the casual observer, jambalaya is a hodgepodge of ingredients from the refrigerator and usually whatever meat that happens to be lying around. I always assumed he was just throwing in anything he could find that hadn't passed an expiration date. Little did I know, he had an exact recipe... his recipe.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"First of all, it HAS to be made in a large cast-iron pot, as this keeps everything from sticking while also allowing the spices to marinate. It HAS to have the \\\"Cajun holy trinity\\\" of ingredients: onions, bell pepper, and celery. These simple ingredients also form the basis from which gumbo and etouffee originated and are a culinary staple in South Louisiana. Thirdly, since the rice is added in with the ingredients and not after, you have to be precise in how you stir, or you run the risk of ending up with rice mush. Lastly, and most important, you MUST make sure not to rush it. Great jambalaya is made when the ingredients and spices have time to marinate together along with a slow boiling heat.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Growing your brand and your MSP business is no different than making a great jambalaya. It looks fairly straight-forward to the casual observer, yet takes precision, the right ingredients, and time to marinate. How many of us rush into it, only to end up with rice mush?\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"What am I doing wrong? I've looked at the final product without taking into account the process. I opened the refrigerator door and grabbed ingredients, but they weren't the right ingredients.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Above, we touched on the \\\"holy trinity\\\" ingredients for Jambalaya, which are also the staple for most great Cajun dishes. The reason that those are so important, is because they lay the foundation for everything else. Your MSP business is no different. You have to start with your \\\"holy trinity\\\" foundation each and every day, rinse, and repeat.\",\"type\":\"text\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":3},\"content\":[{\"text\":\"1. Clear Vision (Celery)\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Try to remember the days before Google Maps and GPS. The days when you'd load into the car and your parents would unfold that map that would barely leave any room for them to still see the road. They'd plot the destination and start reverse engineering every road that they'd have to take to get there. They knew where they wanted to go, but they had to map out how to get there.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Your business is no different. How you want to be known in the market, the types of customers you want to attract and how you want them to feel when they do business with you all needs to be thought through and documented. That is where your brand starts. It's how y
1ou make people feel.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"\u003e \\\"Your brand is what other people say about you when you're not in the room\\\" - Jeff Bezos\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Great brands and companies don't just happen overnight on a whim. They take time, intention, and starting each and every day with a clear vision of who you want to become.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Grab your map, crank up the music, and hit the road.\",\"type\":\"text\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":3},\"content\":[{\"text\":\"2. Consistency (Onions)\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Consistency doesn't mean when it fits around your schedule. Consistency means shutting off Game of Thrones and putting in the work. Consistency is chopping up the onions, bell pepper and celery each and every day.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"As you're building your company and your brand, consistency becomes just as important as everything else. There is an old adage in marketing known as the 7x rule, which states that a potential customer needs to see your company's message 7 times before it starts to stick with them. That could be three times on social media, twice in their Google search results and twice from a referral. You can't simply post something once on Facebook or LinkedIn, and sit back and wait for people to call your phone or knock on your door. It doesn't work that way.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"In the same way that you have to have a clearly defined and documented vision, you have to do the same with your consistency. What is your first phone call like with a prospect? Does one prospect get one version of you on the phone and another prospect get a different version? You control how you interact with clients, how an experience with your company is at a trade show, and most every other interaction. What are you doing with it? Does it vary from day to day, trade show to trade show? Why? Consistency is key. You want to build positive brand equity with your customers every single time they interact with you. But again, these things don't happen on their own. You have to be meticulous in what you want their desired experience to be.\",\"type\":\"text\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":3},\"content\":[{\"text\":\"3. Connection (Bell Pepper)\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Connection means building genuine relationships. Genuine relationships with your customers that are focused on THEM. Let's unpack that a bit.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Back before Amazon was the behemoth that it is today, they would use this tactic in their boardroom that you can use today. It is designed to always think of the customer first, regardless of what new product, service, or marketing campaign that you're currently working on. For the sake of this example, we're going to call this exercise, \\\"Getting To Know Howard\\\". Howard is your ideal client.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"While sitting around a long boardroom table, Jeff Bezos and his team would each go around talking about whatever initiatives each person's team was heading up. The head of Marketing would talk about all things marketing, the head of Product would talk all things product, and so on and so on. What is really amazing about what happens next is the intention. They would intentionally leave an empty chair at the head of the table. That chair was reserved for \\\"Howard\\\". So as they're going around the table, one-by-one, sharing the latest product updates or marketing campaign ideas, they'd eventually get all the way around to the empty chair… to \\\"Howard's\\\" chair. This forced them to switch lenses and think through Howard's eyes. Is the stock market dropping and Howard may be a bit nervous about the next quarter's expenses? Has Product done a good enough job of getting feedback from \\\"Howard\\\" before they roll out a new feature? Is Marketing speaking directly to \\\"Howard\\\" or are they talking about themselves?\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Remember, everything about your brand is how you make your customers FEEL. Both positive and negative experiences with your company have an impact on your brand.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Now that you've got the \\\"Holy Trinity\\\" foundation of building your MSP brand for success, feel free to add your own spices. Also remember everything from how to cook jambalaya. Having the right foundation is the first step. Now you have to add your spice, and g
1ive it time to marinate. Is anyone else hungry now?\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"---\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Be sure to download the PDF assets to get clarity and consistency. Download \",\"type\":\"text\"},{\"text\":\"**here**\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://promo.cytracom.com/msp_branding/\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\".\",\"type\":\"text\"}]}]},\"tags\":\"VoIP,MSP\",\"title\":\"Bring Your MSP Business to a Low Boil: 3 Foundations to Brand Your MSP for Success\",\"author\":\"Cytracom\",\"category\":\"Messaging\",\"featured\":false,\"component\":\"blog_post\",\"description\":\"\",\"published_date\":\"2021-07-22 00:00\"},\"slug\":\"bring-your-msp-business-to-a-low-boil-3-foundations-to-brand-your-msp-for-success\",\"full_slug\":\"resources/blog/bring-your-msp-business-to-a-low-boil-3-foundations-to-brand-your-msp-for-success\",\"sort_by_date\":null,\"position\":-100,\"tag_list\":[],\"is_startpage\":false,\"parent_id\":149949684346751,\"meta_data\":null,\"group_id\":\"6f71cf7b-2909-43c7-b444-167ab6d4c0d6\",\"first_published_at\":\"2026-02-28T16:35:51.723Z\",\"release_id\":null,\"lang\":\"default\",\"path\":null,\"alternates\":[],\"default_full_slug\":null,\"translated_slugs\":null},{\"name\":\"Onboarding Sets the Tone\",\"created_at\":\"2026-02-28T16:36:21.160Z\",\"published_at\":\"2026-02-28T17:25:04.293Z\",\"updated_at\":\"2026-02-28T17:25:04.305Z\",\"id\":149942194868041,\"uuid\":\"36bcbf71-5873-4cf5-a836-74d4f0098e12\",\"content\":{\"_uid\":\"b0b5057c-b897-4eae-9830-7be6cbead550\",\"body\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"We all hear how exceptional customer \\\"onboarding\\\" can be a gamechanger for businesses. But why do so many companies continue to struggle in this area?\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"\u003e Over 90% of customers feel the companies they buy from \\\"could do better\\\" when it comes to onboarding new users/customers (wyzowl).\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Setting the tone.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Onboarding sounds simple enough, but in the technology world it means getting new users trained and up to speed on new platforms, solutions, features, and functionality. As a service provider, this often means you need to be onboarded before you can effectively onboard your customers. Or, you may prefer that your vendors conduct the customer onboarding on your behalf. Either way, it's a critical experience that can set the tone for the relationship you have with your customers. First impressions matter, and if the onboarding experience is poor many customers will begin to experience buyer's remorse... or even worse, churn. Effective onboarding also leads to faster time-to-value and higher product utilization. With one of the top reasons for client churn being product underutilization, getting the client fully engaged early with new technology is a good thing. Helping them achieve their first success with your product is golden.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"\u003e 31% of customers churn a product because it is underutilized. (Unbounce)\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"For resource efficiencies, most vendors utilize online learning platforms, videos, etutorials, and a host of digital \\\"self-help\\\" tools to move a new customer through the onboarding process. These tools should be engaging, straightforward, and sequential in how they move a new user towards full functionality. The entire onboarding process should be clear, with learning objectives stated for each module. For example, what should new customers expect after they complete onboarding or portions thereof?\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"With most research showing video as the onboarding tool of choice, you want to make sure your vendors are incorporating video as part of the total learning experience.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"But there's more to consider.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"While digital tools can be quite effective, you definitely don't want to overlook the human element. Technology vendors that have people dedicated to the onboarding process can do wonders for your business. Many vendors n
1ow have employees in \\\"Partner Success\\\" roles that are focused solely on the success of partners and their customers. \\\"Partner success\\\" adds an additional level of accountability for the vendor, and places a premium on the onboarding experience for service providers.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"As a service provider, you need your onboarding experience to go beyond the technology. You want to ensure that you can effectively position and sell the product to additional customers, and provide them ongoing support - matching your specific business model. Some vendors take it a step further by offering partner certification programs (onboarding on steroids). These programs are perfect for partners that want to be an expert on the technology while also providing ongoing customer and technical support.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Being set up for success.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Make sure your vendors deliver a best-in-class onboarding experience. As a valued partner, you deserve the white glove treatment and should be comfortable with every aspect of onboarding. Whether you onboard your customers directly or rely on the vendor - make sure it's the best experience for your customers.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Onboarding not only sets the tone for your relationship with the vendor - but also the relationship you have with your customers. Make onboarding a game changer for your business. Nothing is better than having a client brag about the experience to other potential customers.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Best-in-class onboarding WILL help set you apart from your competition in the IT service industry.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"To learn more about the onboarding experience and what you should expect from your technology partners, please download our ebook - \",\"type\":\"text\"},{\"text\":\"Do Your Vendors Have Your Back?\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://cdn.prod.website-files.com/5c9443e7770f51b76b902fe8/606ba5b964f683c80dd9fdd1_Cytracom_Ebook_DoYourVendorsHaveYourBack.pdf\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\".\",\"type\":\"text\"}]}]},\"tags\":\"Partners\",\"title\":\"Onboarding Sets the Tone\",\"author\":\"Cytracom\",\"category\":\"Partners\",\"featured\":false,\"component\":\"blog_post\",\"description\":\"\",\"published_date\":\"2021-06-01 00:00\"},\"slug\":\"onboarding-sets-the-tone\",\"full_slug\":\"resources/blog/onboarding-sets-the-tone\",\"sort_by_date\":null,\"position\":-550,\"tag_list\":[],\"is_startpage\":false,\"parent_id\":149949684346751,\"meta_data\":null,\"group_id\":\"1f7707b8-ff75-4049-8eee-dfd6765e5dcd\",\"first_published_at\":\"2026-02-28T16:36:21.196Z\",\"release_id\":null,\"lang\":\"default\",\"path\":null,\"alternates\":[],\"default_full_slug\":null,\"translated_slugs\":null},{\"name\":\"Cytracom Appoints MSP Community Veteran John Tippett as Chief Operating Officer\",\"created_at\":\"2026-02-28T16:35:59.755Z\",\"published_at\":\"2026-02-28T17:25:38.944Z\",\"updated_at\":\"2026-02-28T17:25:38.958Z\",\"id\":149942107197224,\"uuid\":\"3350a983-5347-497c-a96a-593a87dfcd6d\",\"content\":{\"_uid\":\"3a818154-a04b-431b-8f48-4444cbb7f5bb\",\"body\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Company Expands C-Suite, Bolstering Commitment to Deliver MSP Partners Innovative Communications Solutions for their Small and Medium Business Customers\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Dallas, TX – May 18, 2021\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" - Cytracom, the leading provider of small and medium business (SMB) communications solutions delivered exclusively through managed service providers (MSPs), today announced the appointment of industry veteran \",\"type\":\"text\"},{\"text\":\"John Tippett\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://www.linkedin.com/in/johntippett/\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\" as Chief Operating Officer (COO). In this new role as COO, Tippett will lead the executive management team to drive transformation and growth across the organization.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"\\\"Led by the success of our partner network, we have experienced exponential growth, expanded our product portfolio, and continue to aggressively innovate,\\\" said Zane Conkle, CEO and Co-Founder of Cytracom. \\\"We set out to find a senior leader to accelerate this trend while maintaining a relentless commitment to keeping our MSP partners and customers at the center of the business. John is that leader.\\\"\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Tippett is an MSP industry veteran with unique expertise in go-to-market strategy, customer experience, operations and product management. As Cytracom's first COO, he is responsible for translating the company's vision into action by scaling its operating model across all teams. This strategic addition to the executive team will support and further Cytracom's mission to \",\"type\":\"text\"},{\"text\":\"Connect the Modern Workforce\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://www.cytracom.com/\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\".\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"\\\"I've known Zane and several of the Cytracom team members for many years and have always been impressed with their ability to innovate and achieve consistent growth,\\\" said Tippett. \\\"Cytracom is a product- and engineering-led company with deep roots in the MSP community, and there is an amazing market opportunity ahead with communications and connectivity for small and medium sized businesses, especially in the new distributed workforce. I'm excited to join the team.\\\"\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"A long-standing member of the Computing Technology Industry Association (CompTIA), Tippett served as chair of the Managed Services Community and is a member of the Ambassador Program. He was awarded inaugural CompTIA Member of the Year in 2016, which recognizes a single member each year who demonstrates outstanding service to the organization and the IT industry.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Tippett has more than 25 years of experience in the technology industry and MSP community. He most recently served as Vice President at Datto (MSP) where he launched Datto Networking globally into the IT channel after the company acquired Open Mesh.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Prior to Datto, Tippett was Vice President of New Markets at SnapAV. In this role, he focused on the distinct product and distribution needs of IT solution providers and led expansion into the IT channel. Before joining the vendor community, he founded and grew a managed services practice, as well as a low voltage security and home automation business.\",\"type\":\"text\"}]}]},\"tags\":\"MSP,Partners,Networking\",\"title\":\"Cytracom Appoints MSP Community Veteran John Tippett as Chief Operating Officer\",\"author\":\"Cytracom\",\"category\":\"Security\",\"featured\":false,\"component\":\"blog_post\",\"description\":\"\",\"published_date\":\"2021-05-18 00:00\"},\"slug\":\"cytracom-appoints-msp-community-veteran-john-tippett-as-chief-operating-officer\",\"full_slug\":\"resources/blog/cytracom-appoints-msp-community-veteran-john-tippett-as-chief-operating-officer\",\"sort_by_date\":null,\"position\":-220,\"tag_list\":[],\"is_startpage\"
1:false,\"parent_id\":149949684346751,\"meta_data\":null,\"group_id\":\"60fa141c-bfb5-414c-a9d6-e6a5cdfa31fd\",\"first_published_at\":\"2026-02-28T16:35:59.799Z\",\"release_id\":null,\"lang\":\"default\",\"path\":null,\"alternates\":[],\"default_full_slug\":null,\"translated_slugs\":null},{\"name\":\"Cytracom Introduces Shared Inboxes to Deliver New Text Messaging Solutions within its Business Messaging Product Line\",\"created_at\":\"2026-02-28T16:36:02.387Z\",\"published_at\":\"2026-02-28T17:25:34.735Z\",\"updated_at\":\"2026-02-28T17:25:34.748Z\",\"id\":149942117973804,\"uuid\":\"3c4df54d-ebb8-4bc5-9ad5-c28d7f9e9b36\",\"content\":{\"_uid\":\"f2a564a3-7ccc-4a2a-88b9-bd92e2ed2ce4\",\"body\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"_Industry-first combination of Shared Inboxes with business text messaging..._\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Dallas, TX – May 6, 2021\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" - Cytracom, the leading provider of small and medium business (SMB) communications solutions delivered exclusively through managed service providers (MSPs), today announced Shared Inboxes within its Business Messaging product line. Cytracom Shared Inboxes, the first such solution to be developed by a unified communications provider, enables business teams to communicate with customers via text message, collaborate, and reply from a single business phone number—all from within their Cytracom Desktop and Mobile applications.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"\\\"The modern workforce has changed. 85% of customers prefer to text a business as opposed to calling or emailing,\\\" said Zane Conkle, CEO and Co-Founder of Cytracom. \\\"To stay relevant, stay competitive, and deliver the best customer experience, businesses need to adapt - they need to text - and they need the right tools to do that effectively.\\\"\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"As customer communication preferences increasingly trend toward text messaging, SMBs face new challenges that one-to-one texting fails to resolve. Oftentimes, customers want to send a text message to phone numbers published on existing marketing collateral or those associated with dedicated teams, such as customer service or sales. Businesses also need the ability to proactively reach out to consumers via text, and do so as the business entity, not an individual employee.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Since its launch in 2019, Cytracom Business Messaging has delivered powerful text messaging functionality to business users, including both SMS and MMS capabilities across mobile and desktop applications. The addition of Shared Inboxes extends the utility of text messaging to business teams. Now, multiple users can send and receive messages using a single company phone number. They can privately collaborate amongst colleagues to assess customer needs and ensure the right response—all within a seamless conversational thread.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Cytracom Shared Inboxes delivers on two key requirements that have historically prevented businesses from adopting this essential form of communication:\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"A Single, Unified Business Persona\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Siloed conversations can fracture a business' voice. With Shared Inboxes, businesses can engage directly with customers from a single business persona, and customers can connect to the business through a single business number. Externally, customers experience one point of contact and one voice—while behind the scenes, teams work together to efficiently and effectively meet customer needs.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"One-to-Many, Enhanced with Rich Collaboration\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Beyond allowing multiple users to communicate via a single number, Shared Inboxes employs unique collaboration functionality to harness the power of teams in a new way. Colleagues can collaborate privately, in real-time, to review messages, coordinate answers, and respond to customers—without ever leaving the message thread.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"With rich features like the ability to assign a priority to the conversation and monitor which colleagues are participating—who is viewing and typing—employees can manage ongoing communication efficie
1ntly. Plus, all of this happens transparently to the customer. No longer do businesses need to rely on additional tools to facilitate internal discussion around customer communication or worry about a single user as a point of failure.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"The combination of powerful traditional text messaging features along with the introduction of Shared Inboxes makes Cytracom's Business Messaging platform the most comprehensive messaging solution in the industry.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Availability\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Business Messaging with Shared Inboxes is now available. Contact Cytracom for more information: Text 877.411.2987 or email: [email protected].\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Learn More\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://www.cytracom.com/products/shared-inboxes\",\"target\":\"_blank\",\"linktype\":\"url\"}}]}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Watch Event Replay\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://attendee.gotowebinar.com/register/8061417359517939983\",\"target\":\"_blank\",\"linktype\":\"url\"}}]}]}]},\"tags\":\"VoIP,Messaging,MSP\",\"title\":\"Cytracom Introduces Shared Inboxes to Deliver New Text Messaging Solutions within its Business Messaging Product Line\",\"author\":\"Cytracom\",\"category\":\"Messaging\",\"featured\":false,\"component\":\"blog_post\",\"description\":\"\",\"published_date\":\"2021-05-06 00:00\"},\"slug\":\"cytracom-introduces-shared-inboxes-to-deliver-new-text-messaging-solutions-within-its-business-messaging-product-line\",\"full_slug\":\"resources/blog/cytracom-introduces-shared-inboxes-to-deliver-new-text-messaging-solutions-within-its-business-messaging-product-line\",\"sort_by_date\":null,\"position\":-260,\"tag_list\":[],\"is_startpage\":false,\"parent_id\":149949684346751,\"meta_data\":null,\"group_id\":\"1141d795-afbd-44e1-9def-69dc856be7c8\",\"first_published_at\":\"2026-02-28T16:36:02.428Z\",\"release_id\":null,\"lang\":\"default\",\"path\":null,\"alternates\":[],\"default_full_slug\":null,\"translated_slugs\":null},{\"name\":\"All About the Channel?\",\"created_at\":\"2026-02-28T16:35:49.868Z\",\"published_at\":\"2026-02-28T17:25:54.539Z\",\"updated_at\":\"2026-02-28T17:25:54.550Z\",\"id\":149942066691865,\"uuid\":\"c8876825-58d6-4b1b-b736-f6c9f4ea91c6\",\"content\":{\"_uid\":\"65cf6be6-3d67-402d-b395-eb732c9741bf\",\"body\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"As an IT service provider, you no doubt partner with a myriad of vendors to provide the best technology products, solutions, and services for your customers. You've worked super hard to build your client base, and making the decision to partner with a new vendor is a BIG deal. Let's face it, no matter how hard you evaluate and vet technology partners - it takes a leap of faith to initiate the relationship. Everything the vendor does, especially in the eyes of your customers, reflects on you. While you may be the indirect sales channel for the vendor, there is nothing \\\"indirect\\\" in what they do for you and your customers.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"With 28% of MSPs listing \\\"Technology or Vendor Issues\\\" as their top pain point (Datto2019), partnering with the right vendors is critical.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"How often have you heard the phrase \\\"we are all about the channel\\\"? If you partner with a lot of vendors, I'm guessing this sounds familiar. For a vendor selling through the MSP channel, this makes absolute sense from a positioning standpoint. But, beyond the words, what does being all about the channel really mean?\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"It's a mindset.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Being all about the channel \\\"should\\\" infer that the vendor is 100% committed to you and your clients' success - period. There should be no conflict of interest. If a vendor is all about the channel, they shouldn't be selling directly to the end-user (or worse, your potential customers). If they run a \\\"hybrid\\\" business model selling to both IT service providers and end-users, this needs to be communicated to you. Stealth selling doesn't exactly help build trust for a lasting partnership.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Being all about the channel is also about providing a great end-to-e
1nd experience for service providers. Vendors that get it know how to create an awesome partner journey from initial onboarding and sales assistance, to ongoing technical support. Vendors that have dedicated \\\"partner success\\\" people are a step ahead of the game.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Value should be added at every stage of your journey with the vendor. Do they provide value in sales assistance, training, and enablement to give you the confidence to identify and close new deals? Do they offer flexible onboarding and technical support models, where they can perform these functions for you, enable you to provide these services to your direct customers, or some type of model in between? Do they embrace \\\"persona-based\\\" relationships to better understand the dynamics of your business (i.e. start-up, mature, franchised) to provide even more value in the relationship?\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Do your vendors ask for your input for new product features, functionality, enhancements, and integrations? If not, they should. Being all about the channel is also about building community. And, one way to build a strong community is to prioritize the needs of the community. What matters most to you and your customers is important...and should be important to your vendors.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Lastly, being all about the channel is consistently going that extra mile. You want vendors that can alleviate your pain points, lower your blood pressure, and help you sleep better at night.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Stressed about generating more leads for your business? Vendors that do lead-generation on behalf of their partners provide another level of support. Cultivating good leads is tough, and when you have vendors doing this work on your behalf, that's definitely value-add. Something special.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"⇒ 57% of organizations use partnerships to acquire new customers (BPI Network).\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Vendors willing to work with you on revenue growth initiatives and customized IT solutions can be catalysts for your business. They demonstrate an investment in your business that others don't provide, and will do what it takes to help you land new business, grow revenue, and succeed with your customers. A true strategic partner that is willing to go that extra mile.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"When a vendor is all about the channel, supporting MSPs is their #1 priority each and every day. It's a partnership mutually beneficial to both. Their success is contingent on your success. It really is that simple.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"To learn more about what it means to be \\\"all about the channel\\\", please download our ebook - \",\"type\":\"text\"},{\"text\":\"**Do Your Vendors Have Your Back?**\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://cdn.prod.website-files.com/5c9443e7770f51b76b902fe8/606ba5b964f683c80dd9fdd1_Cytracom_Ebook_DoYourVendorsHaveYourBack.pdf\",\"target\":\"_blank\",\"linktype\":\"url\"}}]}]}]},\"tags\":\"MSP,Partners,Networking\",\"title\":\"All About the Channel?\",\"author\":\"Cytracom\",\"category\":\"Security\",\"featured\":false,\"component\":\"blog_post\",\"description\":\"\",\"published_date\":\"2021-04-07 00:00\"},\"slug\":\"all-about-the-channel\",\"full_slug\":\"resources/blog/all-about-the-channel\",\"sort_by_date\":null,\"position\":-70,\"tag_list\":[],\"is_startpage\":false,\"parent_id\":149949684346751,\"meta_data\":null,\"group_id\":\"2ed215d6-4438-49cb-9916-c4ba7dc2eba1\",\"first_published_at\":\"2026-02-28T16:35:49.907Z\",\"release_id\":null,\"lang\":\"default\",\"path\":null,\"alternates\":[],\"default_full_slug\":null,\"translated_slugs\":null},{\"name\":\"eBook: Do Your Vendors Have Your Back?\",\"created_at\":\"2026-02-28T16:36:13.604Z\",\"published_at\":\"2026-02-28T17:25:16.672Z\",\"updated_at\":\"2026-02-28T17:25:16.687Z\",\"id\":149942163914557,\"uuid\":\"51906196-76ae-4a4e-bfb9-1ea21aceccc6\",\"content\":{\"_uid\":\"c0bdab2e-6cfd-4eb8-8903-6ae537feeffc\",\"body\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"As an IT service provider you no doubt partner with many vendors to provide the best technology products, solutions, and services for your customers. You've worked super hard to build your client base, and making the decision to partner with a new vend
1or is a \",\"type\":\"text\"},{\"text\":\"BIG\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" deal. Let's face it, no matter how hard you evaluate and vet technology partners - it takes a leap of faith to initiate the relationship. Everything the vendor does, especially in the eyes of your customers, reflects on you. While you may be the \",\"type\":\"text\"},{\"text\":\"indirect\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" sales channel for the vendor, there is nothing \\\"indirect\\\" in what they do for you and your customers.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Being all about the channel should infer that the vendor is 100% committed to you and your client's success - \",\"type\":\"text\"},{\"text\":\"period\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\".\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"From initial onboarding and sales assistance, to ongoing technical support, you should expect a lot from your partners.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Learn more in our ebook - \",\"type\":\"text\"},{\"text\":\"Do Your Vendors Have Your Back?\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://cdn.prod.website-files.com/5c9443e7770f51b76b902fe8/606ba5b964f683c80dd9fdd1_Cytracom_Ebook_DoYourVendorsHaveYourBack.pdf\",\"target\":\"_blank\",\"linktype\":\"url\"}}]}]}]},\"tags\":\"MSP,Partners\",\"title\":\"eBook: Do Your Vendors Have Your Back?\",\"author\":\"Cytracom\",\"category\":\"Partners\",\"featured\":false,\"component\":\"blog_post\",\"description\":\"\",\"published_date\":\"2021-04-01 00:00\"},\"slug\":\"ebook-do-your-vendors-have-your-back\",\"full_slug\":\"resources/blog/ebook-do-your-vendors-have-your-back\",\"sort_by_date\":null,\"position\":-430,\"tag_list\":[],\"is_startpage\":false,\"parent_id\":149949684346751,\"meta_data\":null,\"group_id\":\"f25d004a-4228-4f6f-8b0d-1e29c0650111\",\"first_published_at\":\"2026-02-28T16:36:13.645Z\",\"release_id\":null,\"lang\":\"default\",\"path\":null,\"alternates\":[],\"default_full_slug\":null,\"translated_slugs\":null},{\"name\":\"Cytracom's Dave Goldie, VP of Channel, Recognized as a CRN Channel Chief\",\"created_at\":\"2026-02-28T16:36:11.018Z\",\"published_at\":\"2026-02-28T17:25:21.257Z\",\"updated_at\":\"2026-02-28T17:25:21.271Z\",\"id\":149942153330489,\"uuid\":\"593ca50a-1663-4990-952c-7e471219527b\",\"content\":{\"_uid\":\"3a3bb175-f499-4998-8d6b-e623d86dda25\",\"body\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Dallas, TX – Feb 08, 2021\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" - Cytracom, a leading channel-only communications vendor focused on connecting the modern workforce, today announced that \",\"type\":\"text\"},{\"text\":\"CRN®\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://www.crn.com/\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\", a brand of \",\"type\":\"text\"},{\"text\":\"The Channel Company\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"http://www.thechannelco.com/\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\", has named Dave Goldie, Vice President of Channel, to its 2021 list of Channel Chiefs. The prestigious CRN® Channel Chiefs list, released annually, recognizes leading IT channel vendor executives who continually demonstrate outstanding leadership, influence, innovation, and growth.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Goldie is an experienced veteran of the technology channel. At Cytracom, he has led the Channel team to grow the company's brand and mind share in the MSP community for the last two years. Prior to that, he led the Channel and Sales team at IT Glue as the company experienced hypergrowth and was acquired by Kasaya. Earlier in his career, Goldie held roles with increasing responsibilities in sales and business development across a diverse range of companies.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"\\\"Small businesses are the crux of economies and vital to vibrant communities. These businesses are best served by MSPs for IT services.\\\" said Goldie. \\\"This recognition is a humbling honour after serving the MSP community for over 5 years. This is a testament to all the amazing people I have worked with in the channel.\\\"\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Cytracom, founded by an MSP in 2008, focuses on developing cloud communications delivered exclusively through the MSP channel. The company makes it simple for partners to sell voice and messaging solutions with its MSP-focused business model, partner success team, and proprietary platform.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"The 2021 Channel Chiefs are prominent leaders who have influenced the IT channel with cutting-edge strategies, programs and partnerships. All honorees are selected by CRN's editorial staff based on their dedication, industry prestige, and exceptional accomplishments as channel advocates.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"\\\"CRN's 2021 ChannelChiefs list includes the industry's b
1iggest channel evangelists, a group of individuals who work tirelessly on behalf of their partners and drive growth through the development of strong partner programs and innovative business strategies that help bring business-critical solutions to market,\\\" said Blaine Raddon, CEO of The Channel Company. \\\"The Channel Company is proud to recognize these channel influencers and looks forward to following their continued success.\\\"\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"CRN's 2021 ChannelChiefs list will be featured in the _February 2021_ issue of CRN® Magazine and online at \",\"type\":\"text\"},{\"text\":\"www.CRN.com/ChannelChiefs\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://www.crn.com/channel-chiefs/cc2021.htm\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\".\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"About The Channel Company\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"The Channel Company enables breakthrough IT channel performance with our dominant media, engaging events, expert consulting and education, and innovative marketing services and platforms. As the channel catalyst, we connect and empower technology suppliers, solution providers and end users. Backed by more than 30 years of unequaled channel experience, we draw from our deep knowledge to envision innovative new solutions for ever-evolving challenges in the technology marketplace. \",\"type\":\"text\"},{\"text\":\"www.thechannelcompany.com\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"http://www.thechannelcompany.com/\",\"target\":\"_blank\",\"linktype\":\"url\"}}]}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Follow The Channel Company:\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" \",\"type\":\"text\"},{\"text\":\"Twitter\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://twitter.com/TheChannelCo\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\", \",\"type\":\"text\"},{\"text\":\"LinkedIn\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"http://www.linkedin.com/company/the-channel-company\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\", and \",\"type\":\"text\"},{\"text\":\"Facebook\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://www.facebook.com/TheChannelCompany?fref=ts\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\".\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"© 2021. CRN is a registered trademark of The Channel Company, LLC. All rights reserved.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"The Channel Company Contact:\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Jennifer Hogan\\nThe Channel Company \",\"type\":\"text\"},{\"text\":\"[email protected]\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"mailto:[email protected]\",\"target\":\"_blank\",\"linktype\":\"url\"}}]}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Follow Cytracom:\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" \",\"type\":\"text\"},{\"text\":\"Facebook\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://www.facebook.com/cytracom\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\", \",\"type\":\"text\"},{\"text\":\"LinkedIn\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://www.linkedin.com/company/cytracom-communications\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\", and \",\"type\":\"text\"},{\"text\":\"Twitter\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://twitter.com/cytracom\",\"target\":\"_blank\",\"linktype\":\"url\"}}]}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Learn more\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://www.cytracom.com/get-a-demo\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\" about Cytracom.\",\"type\":\"text\"}]}]}
1,\"tags\":\"VoIP,Messaging,MSP,Partners,Awards\",\"title\":\"Cytracom's Dave Goldie, VP of Channel, Recognized as a CRN Channel Chief\",\"author\":\"Cytracom\",\"category\":\"Partners\",\"featured\":false,\"component\":\"blog_post\",\"description\":\"\",\"published_date\":\"2021-02-08 00:00\"},\"slug\":\"cytracoms-dave-goldie-vp-of-channel-recognized-as-a-crn-channel-chief\",\"full_slug\":\"resources/blog/cytracoms-dave-goldie-vp-of-channel-recognized-as-a-crn-channel-chief\",\"sort_by_date\":null,\"position\":-390,\"tag_list\":[],\"is_startpage\":false,\"parent_id\":149949684346751,\"meta_data\":null,\"group_id\":\"19453927-2015-462c-aae6-77d099dabdce\",\"first_published_at\":\"2026-02-28T16:36:11.060Z\",\"release_id\":null,\"lang\":\"default\",\"path\":null,\"alternates\":[],\"default_full_slug\":null,\"translated_slugs\":null},{\"name\":\"Sell the Stuff that Sticks\",\"created_at\":\"2026-02-28T16:36:23.933Z\",\"published_at\":\"2026-02-28T17:25:00.215Z\",\"updated_at\":\"2026-02-28T17:25:00.226Z\",\"id\":149942206222157,\"uuid\":\"4f5dcc8f-097e-4e0e-b9f0-d74bf9dea65d\",\"content\":{\"_uid\":\"beeaef4d-9009-42bc-9413-19bc93dd1e02\",\"body\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"You work really hard finding new customers.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"With Covid hitting us all in 2020 and continuing into 2021 -- customer acquisition can be even more challenging. The continued market uncertainties have many businesses taking a pause on new technology investments. In the technology sector, some are successfully reinventing how they provide value, while others are struggling to make the next lease payment. The global pandemic continues to influence technology buyer priorities across the board.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"While remote working is nothing new, most businesses have expanded their remote workforce and/or implemented a hybrid model during the pandemic. In a hybrid model employees split time between an off-site location and the office, greatly reducing the number of office workers on any given day. This increase in the remote workforce has drawn greater attention to worker security (i.e. endpoint protection, authentication, and email security). Employees are also in need of more sophisticated communications solutions for voice, business text messaging, and collaboration. The need for streamlining team collaboration across devices and apps is magnified in remote working environments. Secure file sharing, enhanced communications, and messaging services are essential for everyday business. Technology priorities have changed, at least for the foreseeable future.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"\u003e 33% of US workers always work remotely - 25% sometimes (Gallup, Oct. 2020).\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"As a Managed Service Provider (MSP), you want to be positioned to capitalize on this shift in buyer priorities. Your customers are living in the moment, and more focused on what provides value now vs. longer term projects. You want to get them to those \\\"aha\\\" moments as fast as possible. Technology solutions that provide value and integrate with their daily routines. Solutions that can be implemented quickly with a reduced time to value (TTV), all while delivering a superior customer experience.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Technology solutions that can be implemented quickly, consistently deliver value, and integrate into client's daily routines are more likely to be \\\"sticky\\\". When a solution is sticky, it becomes more difficult for a client to remove which is great for you as a service provider. But we're not talking bad sticky here. Bad sticky can imply long term contracts, vendor lock-in, too complicated, expensive, or nearly impossible to make the switch. Bad sticky is not only bad for the customer, but can be detrimental for your business in the long run. You want solutions that are hard for a client to remove because of the continuous benefits, value, and enjoyment they receive while using it. Get them hooked!\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"\u003e The stickier the product - the higher the client retention rate.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"When you're providing a solution that your customers need, or even love, it provides the value that engages the customer for a long-term relationship. Whether an awesome \\\"one-of-a kind\\\" solution or a \\\"many-of-a-kind\\\" solution that provides a superior customer experience - you're providing good sticky! In a crowded landscape of service providers, you want to also build trust through transparency, security, and reliability.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"In addition to selling sticky products, making your existing customer installations more sticky can help reduce product \\\"churn\\\". According to Unbounce, 31% of customers churn a product because it is underutilized, followed by too complicated, missing feature(s), and too expensive as the top reasons. Product underutilization is the biggest threat to churn. MSPs should help the customer utilize as many product features as possible while accelerating the time to value. Many MSPs have customer success managers on staff to focus solely on client utilization, recognizing the retention risk of underutilization.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"If the product is inherently too expensive, too complicated, or missing key features… well, that may be too far of a stretch to ultimately avoid churn. Would you want that product?\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"2020 was a tough year for sure. The global pandemic has and continues to provide challenges for just about every industry. There will be light at the end of the tunnel, but normal as we all knew it may not be the new normal. As you work to attract new customers, focus on those sticky 
1solutions that align to client business priorities. Keep it simple, make it personal, and quickly get them to value.\",\"type\":\"text\"}]}]},\"tags\":\"VoIP,Messaging,Security,MSP,Remote Work\",\"title\":\"Sell the Stuff that Sticks\",\"author\":\"Cytracom\",\"category\":\"Security\",\"featured\":false,\"component\":\"blog_post\",\"description\":\"\",\"published_date\":\"2021-01-15 00:00\"},\"slug\":\"sell-the-stuff-that-sticks\",\"full_slug\":\"resources/blog/sell-the-stuff-that-sticks\",\"sort_by_date\":null,\"position\":-590,\"tag_list\":[],\"is_startpage\":false,\"parent_id\":149949684346751,\"meta_data\":null,\"group_id\":\"7e989eeb-b4c3-4ec9-b966-0408f2462083\",\"first_published_at\":\"2026-02-28T16:36:23.985Z\",\"release_id\":null,\"lang\":\"default\",\"path\":null,\"alternates\":[],\"default_full_slug\":null,\"translated_slugs\":null},{\"name\":\"Cytracom is Connecting the Modern Workforce\",\"created_at\":\"2026-02-28T16:36:03.096Z\",\"published_at\":\"2026-02-28T17:25:33.617Z\",\"updated_at\":\"2026-02-28T17:25:33.632Z\",\"id\":149942120881965,\"uuid\":\"49798a97-1fde-4fb8-afc0-985868c5bb1d\",\"content\":{\"_uid\":\"a61fcaaf-eb14-4388-bf4a-a1ab50a53072\",\"body\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Dallas, TX — June 2, 2020 – Today at its annual product and partner event, Cytracom, a leading provider of cloud-based voice and messaging solutions, revealed several new releases for both Managed Service Provider partners and customers designed to enhance productivity and Connect the Modern Workforce.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"The cornerstone of the new releases is the App Marketplace, which transforms Cytracom Desktop into a communications hub for businesses by combining their Cytracom voice and messaging capabilities with the power of the applications they already use.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Users can now leverage deep contextual information from within HubSpot and ConnectWise while communicating with customers. This includes editing tickets, managing contacts, and initiating outbound calls or messaging. The company will release Zendesk and Autotask later this year along with other highly requested applications.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"\\\"We're excited about our App Marketplace and the potential it offers to our partners and customers,\\\" said Zane Conkle, co-founder and CEO, Cytracom. \\\"Providing users with rich data for each customer interaction will help streamline business processes and enable a better customer experience.\\\"\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Other partner enhancements include an updated proposal generator with a network audit feature and pre-port verification tools. The new partner portal also features partner-branded marketing collateral, lead protection tools and a host of other enhancements to shorten the sales cycle.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"A key customer enhancement is the Shared Numbers feature in Business Messaging, which will be available this summer. Businesses will be able to pool users into a group to field inbound text messages to a group number. This is useful for sales or support teams to ensure there are no missed inbound messages to a shared resource, such as a company's main number.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"\\\"This has been a disruptive year for businesses with the move to work from home along with other challenges,\\\" said Pierce Brantley, VP of Product, Cytracom. \\\"We have really shifted our focus to enable this new modern workforce to have the data and communication tools they need to be successful.\\\"\",\"type\":\"text\"}]}]},\"tags\":\"VoIP,Messaging,MSP,Partners,Remote Work,Networking\",\"title\":\"Cytracom is Connecting the Modern Workforce\",\"author\":\"Cytracom\",\"category\":\"Security\",\"featured\":false,\"component\":\"blog_post\",\"description\":\"\",\"published_date\":\"2020-06-02 00:00\"},\"slug\":\"cytracom-is-connecting-the-modern-workforce\",\"full_slug\":\"resources/blog/cytracom-is-connecting-the-modern-workforce\",\"sort_by_date\":null,\"position\":-270,\"tag_list\":[],\"is_startpage\"
1:false,\"parent_id\":149949684346751,\"meta_data\":null,\"group_id\":\"c6b732e7-6d11-43f7-b233-ca0b0b8b40cd\",\"first_published_at\":\"2026-02-28T16:36:03.140Z\",\"release_id\":null,\"lang\":\"default\",\"path\":null,\"alternates\":[],\"default_full_slug\":null,\"translated_slugs\":null},{\"name\":\"Cytracom Announces Partner Advisory Council to Drive Continued Innovation for IT and Managed Service Providers\",\"created_at\":\"2026-02-28T16:35:58.500Z\",\"published_at\":\"2026-02-28T17:25:41.003Z\",\"updated_at\":\"2026-02-28T17:25:41.017Z\",\"id\":149942102060838,\"uuid\":\"eadfad8d-9e68-4a56-af2c-11a78350fa8b\",\"content\":{\"_uid\":\"905dc9a9-2cac-4696-ace8-833003b617aa\",\"body\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Dallas, TX — June 2, 2020 – Cytracom, a leading provider of cloud-based voice and messaging solutions, today announced its inaugural Partner Advisory Council (PAC). While Cytracom welcomes input from all of its North American partners, the PAC presents a formal way for a focused team of partners to help guide the company's product roadmap and direction.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"\\\"The launch of the Partner Advisory Council represents the culmination of over a year of hard work and intense planning,\\\" said Dave Goldie, Vice President of Channel, Cytracom. \\\"We have developed a forum that provides productive two-way communication and ensures we continue to deliver outstanding solutions and support for our entire partner ecosystem.\\\"\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"The PAC will work with the Cytracom leadership team and contribute their expertise, ideas, and feedback to the company on an ongoing basis.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"The PAC consists of 6 executives from partner organizations:\",\"type\":\"text\"}]},{\"type\":\"bullet_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Jay Strickland (Wingswept)\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Jason Penka (Tech Junkies)\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Charles Henson (Nashville Computer)\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Monica Wilmore (Virginia Business Systems)\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Wayne Hunter (AvTek Solutions)\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Glenn Porter (5th Gear Technology Concepts)\",\"type\":\"text\"}]}]}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"\\\"We are excited about this talented group of individuals on our PAC,\\\" said Terez Leach, Director of Channel Engagement. \\\"Their collective experience and dedication to improving the MSP community through the effective use of communication solutions will help guide us as we continually improve products and processes for the channel.\\\"\",\"type\":\"text\"}]}]},\"tags\":\"VoIP,Messaging,MSP,Partners\",\"title\":\"Cytracom Announces Partner Advisory Council to Drive Continued Innovation for IT and Managed Service Providers\",\"author\":\"Cytracom\",\"category\":\"Partners\",\"featured\":false,\"component\":\"blog_post\",\"description\":\"\",\"published_date\":\"2020-06-02 00:00\"},\"slug\":\"cytracom-announces-partner-advisory-council-to-drive-continued-innovation-for-it-and-managed-service-providers\",\"full_slug\":\"resources/blog/cytracom-announces-partner-advisory-council-to-drive-continued-innovation-for-it-and-managed-service-providers\",\"sort_by_date\":null,\"position\":-200,\"tag_list\":[],\"is_startpage\":false,\"parent_id\":149949684346751,\"meta_data\":null,\"group_id\":\"48e6a115-5f2f-464f-8940-546217fa9b94\",\"first_published_at\":\"2026-02-28T16:35:58.543Z\",\"release_id\":null,\"lang\":\"default\",\"path\":null,\"alternates\":[],\"default_full_slug\":null,\"translated_slugs\":null},{\"name\":\"Thanks for being an IT Superhero\",\"created_at\":\"2026-02-28T16:36:27.189Z\",\"published_at\":\"2026-02-28T17:24:54.962Z\",\"updated_at\":\"2026-02-28T17:24:54.974Z\",\"id\":149942219554642,\"uuid\":\"b9e3ff2f-e903-4974-8f7f-896cdbffa9b1\",\"content\":{\"_uid\":\"af25d3f0-bd16-4088-98d2-6e26dd6d8b4a\",\"body\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Thank you to all the MSPs and IT providers across North America serving local businesses through the Covid-19 crisis. We think all you men and women are superheroes! This is an unprecedented time in 
1world history and nobody knows when we will be back to normal or what may be a new normal. You are on the front line navigating this crisis to help your customers and prospects transition to new working environments. So thank you from our entire team.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Cytracom, as a channel-only company, has long held the belief the MSPs are critical for businesses to succeed with technology. These businesses are best served by their local, regional or national MSP who keeps their network running, makes sure the security is current, provides backup and supports help desk tickets. You are all filling an essential, and more than ever, a critical service.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"With all of this uncertainty, we know many businesses are at a decision point. They have to decide how to move employees home. They are asking themselves do I need all these employees? What are the next steps? Right now they need a superhero. Enter your MSP! MSPs are well-positioned to provide guidance and help companies transition through this uncertain territory.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"To survive, businesses need to communicate. Email, voice services, and messaging. You are taking care of their needs with IT. We are here to support you and your customers with voice and messaging services. We have seen a huge uptick in businesses reaching out to us directly to get phone service. However, we do not sell direct, so we are sending those leads to our partners. If you are not a partner already, now is a great time to \",\"type\":\"text\"},{\"text\":\"become a partner\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://www.cytracom.com/signup\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\" and add voice and messaging to your portfolio.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Our goal is to help businesses Stay Connected. With the launch of our updated Cytracom Desktop App last week, we have a solution to make it easy for people to \",\"type\":\"text\"},{\"text\":\"work remotely\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://www.cytracom.com/work-remote\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\" with an internet connection, laptop or desktop, and headphones. No physical phone required! Beyond making phone calls, customers can also use business messaging, send faxes, and manage their call centers.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Sometimes a superhero needs a sidekick. Know that we are here to help you through this time. Please reach out. We can help you get your customer setup to work remote and stay connected.\",\"type\":\"text\"}]}]},\"tags\":\"VoIP,Messaging,MSP,Partners,Remote Work,Networking\",\"title\":\"Thanks for being an IT Superhero\",\"author\":\"Cytracom\",\"category\":\"Security\",\"featured\":false,\"component\":\"blog_post\",\"description\":\"Thank you to all the MSPs and IT providers across North America serving local businesses through the Covid-19 crisis.\",\"published_date\":\"2020-03-25 00:00\"},\"slug\":\"thanks-for-being-an-it-superhero\",\"full_slug\":\"resources/blog/thanks-for-being-an-it-superhero\",\"sort_by_date\":null,\"position\":-640,\"tag_list\":[],\"is_startpage\":false,\"parent_id\":149949684346751,\"meta_data\":null,\"group_id\":\"f9ca9e59-8f5f-42ee-a42d-c248e15c37f7\",\"first_published_at\":\"2026-02-28T16:36:27.225Z\",\"release_id\":null,\"lang\":\"default\",\"path\":null,\"alternates\":[],\"default_full_slug\":null,\"translated_slugs\":null},{\"name\":\"Work Remote with Cytracom Desktop\",\"created_at\":\"2026-02-28T16:36:37.394Z\",\"published_at\":\"2026-02-28T17:24:37.941Z\",\"updated_at\":\"2026-02-28T17:24:37.953Z\",\"id\":149942261362530,\"uuid\":\"7e4fc699-bbef-453e-afac-93b6debff231\",\"content\":{\"_uid\":\"9279e06d-c136-409c-8b56-bfa2b494d409\",\"body\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Our theme this year is Partner Enablement. We know that the events of the last few weeks have put a heavy strain on you, your staff and your customers. To meet the additional demand during this critical time and enable your MSP to best serve your customers, we've decided to release a beta version of the Cytracom Desktop app.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"We had actually planned to release a new version of the Cytracom Desktop App at our annual Simplifi event on June 2, but the unprecedented Covid-19 situation led us to accelerate development and release it now for all our partners and customers. We know that where possible, businesses are having employees work remotely, and having the right tools to help with that transition is critical.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"There are four key items in this release that I would like to highlight:\",\"type\":\"text\"}]},{\"type\":\"ordered_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"In-app calling\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"In-app faxing\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Call center\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Easily invite users\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]}]}]}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"!\",\"type\":\"text\"},{\"text\":\"In-app calling\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://cdn.prod.website-files.com/5c9443e7770f51a3c8903020/5e725806d4ed74f8800c1cd5_Call%20clay.jpg\",\"target\":\"_blank\",\"linktype\":\"url\"}}]}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"In-app calling\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" - I am excited to release our new softphone. Many partners and customers have requested this feature, and we have been focused on it for a while. Now users can make and receive calls, transfer calls, and enjoy other call-control interactions. This adds more unified communications capabilities to our solution and your portfolio.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"!\",\"type\":\"text\"},{\"text\":\"In-app faxing\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://cdn.prod.website-files.com/5c9443e7770f51a3c8903020/5e7258228614d57d0080d0ad_FAX%20clay.jpg\",\"target\":\"_blank\",\"linktype\":\"url\"}}]}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"In-app faxing\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" - send and receive faxes directly within the Cytracom Desktop App. You no longer need to access other portals or applications for your faxes. Now, you can easily access all your faxes in one place, see your history, and simply drag and drop the files you need to fax.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"!\",\"type\":\"text\"},{\"text\":\"Call center\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://cdn.prod.website-files.com/5c9443e7770f51a3c8903020/5e725835da3cb7a06764b757_call%20ce
1nter%20clay.jpg\",\"target\":\"_blank\",\"linktype\":\"url\"}}]}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Call Center\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" - easily monitor the load and performance of your Call Center queues. Remote call center agents can now use Cytracom Desktop to stay logged in to their call queues—no physical device necessary.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"!\",\"type\":\"text\"},{\"text\":\"Easily invite users\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://cdn.prod.website-files.com/5c9443e7770f51a3c8903020/5e72585decc0d24fdb067059_Invite%20clay.jpg\",\"target\":\"_blank\",\"linktype\":\"url\"}}]}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Easily invite users\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" - Administrators can quickly and easily give other users access to the Cytracom Desktop App so they can start calling, messaging, and faxing.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Finally, I want to use this opportunity to say a special thank you to the amazing teams at Cytracom. Each of them have stepped up in a big way, but I would like to specifically highlight those in Product and Engineering, as they have been working night and day to enable the delivery of these new services far ahead of schedule; and those in Support, who have been tirelessly helping our partners and customers navigate these unchartered waters.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"I want our partners to know that this team is committed to your success. This team is passionate about doing whatever it takes to ensure you win. Mobilizing this effort did not start from the top-down, but instead, from the bottom-up. This team took it upon themselves to confront this challenge head on and to do what would seemingly be the impossible; and for that, we (our collective partner community) are most grateful.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"-Zane\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"To access the latest version of Desktop visit: \",\"type\":\"text\"},{\"text\":\"https://desktop.cytracom.net\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://desktop.cytracom.net/\",\"target\":\"_blank\",\"linktype\":\"url\"}}]}]}]},\"tags\":\"VoIP,Messaging,MSP,Partners,Remote Work\",\"title\":\"Work Remote with Cytracom Desktop\",\"author\":\"Cytracom\",\"category\":\"Partners\",\"featured\":false,\"component\":\"blog_post\",\"description\":\"Cytracom is committed to helping our partners and customers seamlessly transition to remote work environments.\",\"published_date\":\"2020-03-18 00:00\"},\"slug\":\"work-remote-with-cytracom-desktop\",\"full_slug\":\"resources/blog/work-remote-with-cytracom-desktop\",\"sort_by_date\":null,\"position\":-800,\"tag_list\":[],\"is_startpage\":false,\"parent_id\":149949684346751,\"meta_data\":null,\"group_id\":\"49d168f8-88ab-410e-9b3f-a57ac881385f\",\"first_published_at\":\"2026-02-28T16:36:37.431Z\",\"release_id\":null,\"lang\":\"default\",\"path\":null,\"alternates\":[],\"default_full_slug\":null,\"translated_slugs\":null},{\"name\":\"Communications Readiness for Your Customers in Response to Coronavirus (COVID-19)\",\"created_at\":\"2026-02-28T16:35:52.240Z\",\"published_at\":\"2026-02-28T17:25:50.263Z\",\"updated_at\":\"2026-02-28T17:25:50.279Z\",\"id\":149942076444445,\"uuid\":\"0da5e1ee-f32f-40ad-a246-a122317b9ce6\",\"content\":{\"_uid\":\"0f754579-ba80-4115-9b30-2823ba8bb16b\",\"body\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Like you, we are monitoring the latest developments on coronavirus (COVID-19). We are seeing the impact in our community, state, and throughout North America. During this time, you can count on our team to help you and your customers.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"We know many businesses are considering work-from-home options for their employees. Cytracom is prepared to help businesses seamlessly transition to a remote workforce. Below are options you may find helpful to use and share with your customers.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Move your phone\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" - simply take home your Cytracom desk phone and plug it into your home network with an RJ45 (Ethernet) cable. Note you need to al
1so take the AC adaptor for the phone if you do not have a Power over Ethernet (POE) switch.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Cytracom D2 phones are also WiFi capable. You can get more info \",\"type\":\"text\"},{\"text\":\"here\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://help.cytracom.com/hc/en-us/articles/360027919412-Cytracom-D2-Wi-Fi-Set-up-and-Configuration\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\".\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Cytracom Mobile App\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" - use either the iOS or Android Cytracom app to make and receive calls away from the office. You can download the apps in the App Store or Google Play store.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Android Help Center Article\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://help.cytracom.com/hc/en-us/articles/360038374151-Cytracom-Mobile-App-Android-\",\"target\":\"_blank\",\"linktype\":\"url\"}}]}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"iOS Help Center Article\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://help.cytracom.com/hc/en-us/articles/360027024311-Cytracom-Mobile-App-iOS-\",\"target\":\"_blank\",\"linktype\":\"url\"}}]}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Forward your Calls/Use Find Me\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" - forward all incoming calls to a mobile or landline phone where you will be working so you do not miss any calls.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Call Forwarding Help Center Article\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://help.cytracom.com/hc/en-us/articles/204726995-Forwarding-to-Outside-Lines\",\"target\":\"_blank\",\"linktype\":\"url\"}}]}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Find Me Help Center Article\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://help.cytracom.com/hc/en-us/articles/204747365-Find-Me\",\"target\":\"_blank\",\"linktype\":\"url\"}}]}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Cytracom Desktop\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" - you can also use Cytracom Desktop for Business Messaging with your remote workers and SMS/Text messaging with customers or vendors.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Desktop Help Center Article\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://help.cytracom.com/hc/en-us/articles/360035201011-Cytracom-Desktop\",\"target\":\"_blank\",\"linktype\":\"url\"}}]}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Business Messaging Help Center Article\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://help.cytracom.com/hc/en-us/articles/360035124251-Business-Messaging\",\"target\":\"_blank\",\"linktype\":\"url\"}}]}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"In the coming days, we will be looking at more ways to enable your customers to stay connected and productive in a remote working environment. We are committed to doing everything we can to lessen the impact to businesses during this time.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"If you are working with customers that are not currently using Cytracom, please reach out to our team to get them set up with services. A new customer can start using Cytracom Mobile and Desktop today.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Please reach out to our team if we can help.\",\"type\":\"text\"}]}]},\"tags\":\"VoIP,Messaging,Remote Work,Networking\",\"title\":\"Communications Readiness for Your Customers in Response to Coronavirus (COVID-19)\",\"author\":\"Cytracom\",\"category\":\"Security\",\"featured\":false,\"component\":\"blog_post\",\"description\":\"\",\"published_date\":\"2020-03-13 00:00\"},\"slug\":\"communications-readiness-for-your-customers-in-response-to-coronavirus-covid-19\",\"full_slug\":\"resources/blog/communications-readiness-for-your-customers-in-response-to-coronavirus-covid-19\",\"sort_by_date\":null,\"position\":-110,\"tag_list\":[],\"is_startpage\"
1:false,\"parent_id\":149949684346751,\"meta_data\":null,\"group_id\":\"fc0f3730-177d-4b65-bf99-2bd846a72480\",\"first_published_at\":\"2026-02-28T16:35:52.290Z\",\"release_id\":null,\"lang\":\"default\",\"path\":null,\"alternates\":[],\"default_full_slug\":null,\"translated_slugs\":null},{\"name\":\"Cytracom Receives Majority Investment from Sverica Capital Management to Accelerate Growth Plans\",\"created_at\":\"2026-02-28T16:36:05.865Z\",\"published_at\":\"2026-02-28T17:25:29.221Z\",\"updated_at\":\"2026-02-28T17:25:29.235Z\",\"id\":149942132227889,\"uuid\":\"c84dfd7d-3ed2-4e31-b9d1-67e349d60266\",\"content\":{\"_uid\":\"1e441af9-52c0-457d-9222-541b58078877\",\"body\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Dallas, TX — February 26, 2020 - Cytracom, a leading provider of cloud-based voice and messaging solutions built exclusively for Managed Service Providers (MSPs), announced today a majority investment from \",\"type\":\"text\"},{\"text\":\"Sverica Capital Management LP\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://sverica.com/\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\" (\\\"Sverica\\\"), a private equity investment firm based in San Francisco and Boston.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Today, more than two thousand managed service providers (MSPs) across North America partner with Cytracom. Cytracom plans to accelerate growth and investment into 
1its channel offerings that provide MSPs the tools to better sell, support and manage the communication needs of their clients.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"\\\"Our focus has always been on enabling MSPs to deliver best-of-breed voice and messaging solutions,\\\" said Zane Conkle, co-founder and CEO, Cytracom. \\\"A huge driver of our growth has been our transformation from a pure-play Hosted VoIP solution into a comprehensive UCaaS offering. This investment from Sverica allows us to accelerate our growth and empower more partners with the leading channel-only UC solution for their portfolio.\\\"\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"New purpose-built integrations, features and offerings planned for MSPs in 2020 will further simplify delivery of the service to their customers. The company's theme for the year is to \\\"Empower the Partner.\\\"\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"The senior management team including co-founder and CEO Zane Conkle will continue to lead the company. Frank Young, General Partner at Sverica, along with Michael Dougherty, Vice President at Sverica, will join Cytracom's board of directors.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"\\\"Through its commitment to innovation and reputation for reliability, Cytracom has positioned itself to take advantage of the tremendous market opportunity and widespread adoption of cloud communication solutions,\\\" said Frank Young. \\\"We look forward to partnering with Cytracom's senior leadership as they drive the Company through the next phase of growth.\\\"\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Bankstreet\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://www.bankstreet.com/\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\" served as exclusive financial advisor to Cytracom in connection with this transaction.\",\"type\":\"text\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":2},\"content\":[{\"text\":\"About Sverica Capital Management\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Sverica Capital Management is a leading growth-oriented private equity firm that has raised over $1.1 billion across five funds. The firm acquires, invests in and actively builds companies that are, or could become, leaders in their industries. Since inception, Sverica has followed a \\\"business builder\\\" approach to investing and takes an active supporting role in its portfolio companies. Sverica devotes significant internal time and resources to help its management teams develop and execute growth strategies and proactively looks for levers to pull to accelerate growth by reinvesting back into those companies. Sverica firmly believes in building businesses collaboratively that can endure for the long term by starting with a strong foundation and bringing the right people and playbook to drive reinvestment and ultimately strong returns for our investors. For more information, please visit \",\"type\":\"text\"},{\"text\":\"www.sverica.com\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://sverica.com/\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\".\",\"type\":\"text\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":2},\"content\":[{\"text\":\"About Cytracom\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Cytracom makes voice and messaging simple—simple to sell and simple to use. With a reliable platform built on flexible, cloud-based technology, Cytracom delivers a UCaaS suite tailored to small business needs. A 100% channel-driven model brings its nationwide partners directly to customers, providing the ease and comfort of working with local, trusted managed service providers.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"As the move to the cloud continues, Cytracom enables partners to expand their portfolios and ultimately extend their reach and revenue with end-to-e
1nd managed services. Unparalleled tools, support, and training gives partners an advantage over the competition, reinforcing Cytracom's commitment to their success and confidence in its solution. To learn more visit \",\"type\":\"text\"},{\"text\":\"cytracom.com\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://www.cytracom.com/\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\".\",\"type\":\"text\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":2},\"content\":[{\"text\":\"Contact\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Noah Sessions\\nCytracom\\n469.607.8787\\[email protected]\",\"type\":\"text\"}]}]},\"tags\":\"VoIP,Messaging,MSP,Partners\",\"title\":\"Cytracom Receives Majority Investment from Sverica Capital Management to Accelerate Growth Plans\",\"author\":\"Cytracom\",\"category\":\"Partners\",\"featured\":false,\"component\":\"blog_post\",\"description\":\"\",\"published_date\":\"2020-02-26 00:00\"},\"slug\":\"cytracom-receives-majority-investment-from-sverica-capital-management-to-accelerate-growth-plans\",\"full_slug\":\"resources/blog/cytracom-receives-majority-investment-from-sverica-capital-management-to-accelerate-growth-plans\",\"sort_by_date\":null,\"position\":-310,\"tag_list\":[],\"is_startpage\":false,\"parent_id\":149949684346751,\"meta_data\":null,\"group_id\":\"b197a407-5805-4edd-a987-bfdf88ce734c\",\"first_published_at\":\"2026-02-28T16:36:05.908Z\",\"release_id\":null,\"lang\":\"default\",\"path\":null,\"alternates\":[],\"default_full_slug\":null,\"translated_slugs\":null},{\"name\":\"The Value of Working with a Channel-Only Vendor\",\"created_at\":\"2026-02-28T16:36:30.386Z\",\"published_at\":\"2026-02-28T17:24:49.790Z\",\"updated_at\":\"2026-02-28T17:24:49.804Z\",\"id\":149942232653655,\"uuid\":\"7138bda9-f4a2-412f-8f12-619ec3205f79\",\"content\":{\"_uid\":\"9edecb1c-077d-4312-898f-373b1ca27f08\",\"body\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Managed service providers (MSPs) have heard the term \\\"channel\\\" for a number of years. Many large and mid-size vendors have a mix of channel and direct sales, and they use many go-to-market paths for revenue. Sometimes these direct sales and channel teams at the same company work together, sometimes they do not. Many times, the direct sales team goes around their channel counterparts to get a deal done.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Channel-Only. What does that mean? Channel-only refers to vendors who only work with the MSP channel to reach their target market for sales. They do not sell directly; hence, they do not make sales calls to the customers. Channel-only vendors are 100% reliant on their channel partners to drive revenue growth.\",\"type\":\"text\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":2},\"content\":[{\"text\":\"Reasons to partner with an MSP Focused, Channel-Only Vendor\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Check out the main reasons to work with a channel-only vendor who knows and understands MSPs and their client base.\",\"type\":\"text\"}]},{\"type\":\"bullet_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"A good vendor understands your pain points\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" - the vendor understands what keeps you up at night, and where you have challenges. O
1nce that is understood, they can develop solutions to help you successfully sell their offering and also up-sell and cross-sell your other valuable services.\",\"type\":\"text\"}]}]}]},{\"type\":\"bullet_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"A good vendor understands how your business makes money\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" - the channel-only vendor knows you do not only sell their products and solutions. They know you have a portfolio comprised of many vendors. They want to provide a complimentary offering that is a natural fit in your portfolio.\",\"type\":\"text\"}]}]}]},{\"type\":\"bullet_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"A good vendor only makes money when you make money\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" - you want a vendor who wins when you win. They have a vested interest to help you successfully sell their solution with sales support, training, and customer support after the deal is done.\",\"type\":\"text\"}]}]}]},{\"type\":\"bullet_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"A good vendor understands your market segment\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" - the MSP channel is unique. Look for vendors who understand the market and work with MSPs daily.\",\"type\":\"text\"}]}]}]},{\"type\":\"bullet_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"No direct sales team going around you\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" - with a channel-only vendor, you don't have to worry about their direct sales team showing up to sell around you. You have a vendor partner that is incentivized to help you close business so you both win.\",\"type\":\"text\"}]}]}]},{\"type\":\"bullet_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"A good vendor is partner-obsessed\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" - the channel-only vendor gets up in the morning thinking about partners. The vendor builds tools and defines processes to enable their channel partners to succeed - and that is their sole focus.\",\"type\":\"text\"}]}]}]},{\"type\":\"heading\",\"attrs\":{\"level\":2},\"content\":[{\"text\":\"Top Questions to Ask a Channel-Only Vendor\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"When you are looking for a channel-only vendor partner, ask these questions to help frame the conversation so you can make an informed decision.\",\"type\":\"text\"}]},{\"type\":\"bullet_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"How do you help my MSP make money?\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" What tools, processes, and support do they provide? Do they provide a demo toolkit to help you present the solution? What is your commission for selling their product?\",\"type\":\"text\"}]}]}]},{\"type\":\"bullet_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"How does the vendor make money?\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" It's good to understand how the vendor makes revenue. You want a profitable and growing vendor that is financially stable, and you know will be around for years to come.\",\"type\":\"text\"}]}]}]},{\"type\":\"bullet_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"What benefits does the vendor bring to the table?\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" Ask how the vendor helps you get new business in the door. Ask how they can help you grow your business.\",\"type\":\"text\"}]}]}]},{\"type\":\"bullet_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Is there a partner success team?\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" Will the vendor provide dedicated resources to support you as you present their solution? Is there a team to help you before, during, and after the sale?\",\"type\":\"text\"}]}]}]},{\"type\":\"bullet_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Is the vendor focused on partner enablement?\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" Beyond sales and technical support, is the vendor building tools to help your business be more operationally efficie
1nt? Does the vendor have integrations with key back office solutions in your business?\",\"type\":\"text\"}]}]}]},{\"type\":\"bullet_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"How is support handled?\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" Depending on how your MSP is staffed, do you want to take tier 1 support calls or handle all support calls? Do you prefer support calls to go to the vendor? Work with the vendor and develop a process that works best for your MSP.\",\"type\":\"text\"}]}]}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"There is a huge value in working with a channel-only vendor, especially one that understands your business, the market, and works to delight their partners.\",\"type\":\"text\"}]}]},\"tags\":\"MSP,Partners\",\"title\":\"The Value of Working with a Channel-Only Vendor\",\"author\":\"Cytracom\",\"category\":\"Partners\",\"featured\":false,\"component\":\"blog_post\",\"description\":\"Channel-Only. What does that mean? Channel-only refers to vendors who only work with the MSP channel to reach their target market for sales.\",\"published_date\":\"2020-02-15 00:00\"},\"slug\":\"the-value-of-working-with-a-channel-only-vendor\",\"full_slug\":\"resources/blog/the-value-of-working-with-a-channel-only-vendor\",\"sort_by_date\":null,\"position\":-690,\"tag_list\":[],\"is_startpage\":false,\"parent_id\":149949684346751,\"meta_data\":null,\"group_id\":\"9874c2df-b01f-416f-a8f5-c1ce75254627\",\"first_published_at\":\"2026-02-28T16:36:30.426Z\",\"release_id\":null,\"lang\":\"default\",\"path\":null,\"alternates\":[],\"default_full_slug\":null,\"translated_slugs\":null},{\"name\":\"Your Business Phone: Don't Leave the Office Without It\",\"created_at\":\"2026-02-28T16:36:37.977Z\",\"published_at\":\"2026-02-28T17:24:36.933Z\",\"updated_at\":\"2026-02-28T17:24:36.946Z\",\"id\":149942263750499,\"uuid\":\"d12d46e3-a46b-4cf0-ae12-548b064facd3\",\"content\":{\"_uid\":\"1e09d19c-4c30-4bd9-a676-f6d713b660fb\",\"body\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"You have seen the growth over the last 10-15 years. What growth? The rise of the mobile phone as it has transitioned from analog to digital, and then the introduction of the smartphone around 2008. Along the way the term \\\"bring your own device\\\" (BYOD) was coined as most employees had their own device...and brought it. According to an IDC report, the U.S. mobile worker population will increase from 96.2 million in 2015 to 105.4 million mobile workers in 2020. By the end of the forecast period, IDC expects mobile workers will account for nearly three quarters (72.3%) of the total U.S. workforce.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"That growth has driven a gold rush of applications developed to unleash productivity from people with their mobile devices. However, at the end of the day, business workers still need to talk and send messages. Talk and do business with other employees, customers, and partners.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"At our Simplifi launch last year, Cytracom introduced both Android and iOS as part of our \",\"type\":\"text\"},{\"text\":\"Cytracom Apps\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://www.cytracom.com/products/cytracom-apps\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\" suite. With Android and iOS, end-users can truly take the business phone with them. At an airport, at home, or on a sales call, users can always stay in touch with others either through voice calls or business messaging.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"You can download the respective apps in either the \",\"type\":\"text\"},{\"text\":\"Apple App Store\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://apps.apple.com/us/app/cytracom-mobile/id1446693134\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\" or the \",\"type\":\"text\"},{\"text\":\"Google Play Store\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://play.google.com/store/apps/details?id=com.cytracom.cytracommobile\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\", depending on your Mobile OS.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Staying in touch is more than just making a simple phone call. You can use Presence to see the status of others in your office. Are they available, unavailable, or on the phone? You can determine their Presence status before you make a call. Beyond voice, you can use \",\"type\":\"text\"},{\"text\":\"Business Messaging\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://www.cytracom.com/products/business-messaging\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\" to send messages to co-workers or the other stakeholders on their mobile devices. You can learn more about Business Messaging in our \",\"type\":\"text\"},{\"text\":\"November Blog\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://www.cytracom.com/post/reaching-out-with-business-messaging\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\" and see some of the statistics around messaging and its importance in today's business world. Maintaining your business profile on your mobile device is critical in today's world as people are always on the go.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"You can't talk about mobility without talking about persona. As the personal and business worlds collide with people doing business work on their personal mobile devices, businesses and employees struggle with maintaining separate personas. For a long time, employees have shared their personal mobile phone numbers. So both the biggest client or the employee's grandmother are dialing the same personal mobile number when they are reaching out to your top salesperson. However, when that salesperson leaves your company, you don't want your biggest client calling the salesperson's personal number if that person moves to a competitor (it's ok if grandma calls). By using the business number — you can help your business and employees maintain their respective personas. When using a business number, you can now reroute that number to another employee if someone leaves the business.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Mobility and mobile devices are here to stay. Take advantage of this technology for your MSP and your customers.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"If you would like a deep-dive demo of Cytracom's solutions, please reach out to your channel account manager. If you are not already a partner, \",\"type\":\"text\"},{\"text\":\"sign up\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://www.cytracom.com/signup\",\"target\":\"_blank\",\"linktype\":\"url\"}}]}
1,{\"text\":\" today to get your free demo account and your own mobile app to see the power of Cytracom.\",\"type\":\"text\"}]}]},\"tags\":\"VoIP,Messaging,MSP,Partners\",\"title\":\"Your Business Phone: Don't Leave the Office Without It\",\"author\":\"Cytracom\",\"category\":\"Partners\",\"featured\":false,\"component\":\"blog_post\",\"description\":\"Whether at the office or out on the road, you can have your business phone with you at all times with Cytracom.\",\"published_date\":\"2020-02-01 00:00\"},\"slug\":\"your-business-phone-dont-leave-the-office-without-it\",\"full_slug\":\"resources/blog/your-business-phone-dont-leave-the-office-without-it\",\"sort_by_date\":null,\"position\":-810,\"tag_list\":[],\"is_startpage\":false,\"parent_id\":149949684346751,\"meta_data\":null,\"group_id\":\"ef498164-4d90-4148-a199-5ab595ecdb26\",\"first_published_at\":\"2026-02-28T16:36:38.016Z\",\"release_id\":null,\"lang\":\"default\",\"path\":null,\"alternates\":[],\"default_full_slug\":null,\"translated_slugs\":null},{\"name\":\"Get Started with the Cytracom Partner Launch Kit\",\"created_at\":\"2026-02-28T16:36:15.312Z\",\"published_at\":\"2026-02-28T17:25:13.436Z\",\"updated_at\":\"2026-02-28T17:25:13.449Z\",\"id\":149942170914624,\"uuid\":\"a8554acd-1e18-49d9-acb1-faf790c2133b\",\"content\":{\"_uid\":\"fac0ef1c-78dc-48a3-94b6-ef6834b6aa4f\",\"body\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"We recently updated our \",\"type\":\"text\"},{\"text\":\"Partner Launch Kit\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" to include all of the great products and solutions we released last year with Simplifi 2019...just in time for Simplifi 2020!\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"The \",\"type\":\"text\"},{\"text\":\"Partner Launch Kit\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" is loaded with content designed to help you attract leads, close deals and grow revenue with Unified Communications (UC). Use these assets across various touch points with new and prospective customers.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"There are prospecting emails to get your campaigns started, web content for your site, and a tweet sheet to help you feed your social media machine.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Once you get your sales meetings setup, there are pitch cards to help you understand and sell the value of the Cytracom solutions.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Request your copy of the Cytracom \",\"type\":\"text\"},{\"text\":\"Partner Launch kit\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" today and start working with our team. Cytracom is focused on partner enablement. We have the team and tools for you every step of the way: integrations, sales assistance, demos, provisioning, onboarding, \u0026 live answer support.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Get your \",\"type\":\"text\"},{\"text\":\"copy\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://promo.cytracom.com/launch_kit/\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\".\",\"type\":\"text\"}]}]},\"tags\":\"VoIP,Partners\",\"title\":\"Get Started with the Cytracom Partner Launch Kit\",\"author\":\"Cytracom\",\"category\":\"Partners\",\"featured\":false,\"component\":\"blog_post\",\"description\":\"Request your copy of the Cytracom Partner Launch Kit today and give a boost to your VoIP and Unified Communications sales.\",\"published_date\":\"2020-02-01 00:00\"},\"slug\":\"get-started-with-the-cytracom-partner-launch-kit\",\"full_slug\":\"resources/blog/get-started-with-the-cytracom-partner-launch-kit\",\"sort_by_date\":null,\"position\":-460,\"tag_list\":[],\"is_startpage\":false,\"parent_id\":149949684346751,\"meta_data\":null,\"group_id\":\"b624cdae-9165-49ac-b4de-edc9585304ec\",\"first_published_at\":\"2026-02-28T16:36:15.354Z\",\"release_id\":null,\"lang\":\"default\",\"path\":null,\"alternates\":[],\"default_full_slug\":null,\"translated_slugs\":null},{\"name\":\"2020: Out with the Old, and in with a New Plan\",\"created_at\":\"2026-02-28T16:35:47.125Z\",\"published_at\":\"2026-02-28T17:25:58.630Z\",\"updated_at\":\"2026-02-28T17:25:58.643Z\",\"id\":149942055460629,\"uuid\":\"07e1bf73-5c5e-4353-b165-95e183457a06\",\"content\":{\"_uid\":\"c497f9e0-457a-45a8-a003-04b02029c24c\",\"body\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Wow, 2020 is already flying by. We are one-third of the way through Q1, one-twelfth of the way through 2020, and the clock is ticking. Not sure about your New Year's resolutions, but a few of mine have already fallen off the back of the truck. This is a good time to do a quick check on the pulse of your business and your plan.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Benjamin Franklin supposedly once said, \\\"If you fail to plan, you are planning to fail.\\\" Do you have your plan together already? If not, read on for some ideas to think about. If you have, great! Read on anyway to see if there are any other ideas to consider. Either way, below are three main topics to consider for your plan:\",\"type\":\"text\"}]},{\"type\":\"bullet_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Build your plan\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Work your plan\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Measure your plan\",\"type\":\"text\"}]}]}]},{\"type\":\"heading\",\"attrs\":{\"level\":2},\"content\":[{\"text\":\"Build your plan\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Begin with the end in mind. Where do you want to take your business this year? Lay out your plans by week, month and quarter on what you want to achieve. Use SMART (Specific | Measurable | Achievable | Realistic | Timely) goals with each part of your plan. Are you looking to increase your monthly recurring revenue (MRR)? Set your target revenue and when you expect to get there. Oh, and is that a realistic goal and can you get it done in time? These are all things to consider. Whether looking at financial, human resources, product, or any other aspect of your business plan, set your SMART goals and get started.\",\"type\":\"text\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":2},\"content\":[{\"text\":\"Work your plan\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"You have your plan now. What is next? Time to work your plan! There are many project management tools to help you stay on track. You can use checklists, excel spreadsheets or tools like \",\"type\":\"text\"},{\"text\":\"Asana\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://app.asana.com/\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\" to stay on track with yourself and your team. You laid out your strategy with the plan; Now, you need to work the tactics to make it come alive. Beyond project management tools, you need to have a methodology to what you are trying to achieve. What is the most important thing for the day? What are the top three things you want to achieve for the week? Break projects it into chunks and manage them on an ongoing basis over time. This will help you stay on top of the critical items, but keep an eye on the overall strategy.\",\"type\":\"text\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":2},\"content\":[{\"text\":\"Measure your plan\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Using SMART goals helps you baseline what you want to achieve and then go back and measure. Did you achieve what you were trying to accomplish? If you did, great job! If you did not, do not fear. Just reassess and adjust your goal. Did you miss the planned date? Check with your team and determine what caused the miss. Meet with them, get agreement, and plan a new date. But, measurement is key. You may or may not hit all milestones, but you can measure and adjust.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"As Mike Tyson once said before one of his fights, \\\"Everybody has a plan until they get punched in the mouth.\\\" It is the same for business. You must have a plan, but be prepared to adjust as you work toward your goals.\",\"type\":\"text\"}]}]},\"tags\":\"Company News\",\"title\":\"2020: Out with the Old, and in with a New Plan\",\"author\":\"Cytracom\",\"category\":\"Company\",\"featured\":false,\"component\":\"blog_post\",\"description\":\"2020 is here. What are your plans to move your business to the next level?\",\"published_date\":\"2020-01-15 00:00\"},\"slug\":\"2020-out-with-the-old-and-in-with-a-new-plan\",\"full_slug\":\"resources/blog/2020-out-with-the-old-and-in-with-a-new-plan\",\"sort_by_date\":null,\"position\":-30,\"tag_list\":[],\"is_startpage\"
1:false,\"parent_id\":149949684346751,\"meta_data\":null,\"group_id\":\"43fa4878-ac43-4331-8e9e-5655e1a03747\",\"first_published_at\":\"2026-02-28T16:35:47.221Z\",\"release_id\":null,\"lang\":\"default\",\"path\":null,\"alternates\":[],\"default_full_slug\":null,\"translated_slugs\":null},{\"name\":\"The Year of Simplifi\",\"created_at\":\"2026-02-28T16:36:31.159Z\",\"published_at\":\"2026-02-28T17:24:48.834Z\",\"updated_at\":\"2026-02-28T17:24:48.848Z\",\"id\":149942235815768,\"uuid\":\"680250c9-3226-48bd-b968-d808af23b535\",\"content\":{\"_uid\":\"1080f285-4f43-4730-9a32-aff24c52bab0\",\"body\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"As we get ready to tie a bow on 2019, it's nice to reflect on the past year and everything we've accomplished together. Thank you again to all of our wonderful partners who have truly made 2019 a success.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"This year, the team at Cytracom focused heavily on scaling and extending our product. Our goal: move from a pure VoIP offering to a comprehensive Unified Communication (UC) solution. We saw the massive market shift to UC in the SMB space, and we knew partners needed a complete voice solution to remain competitive. As with all deliverables at the company, we intentionally focused on what would best help our partners go to market with our solution.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"It took an aggressive product roadmap, scaling our internal teams, some late nights - and a lot of heart - but the team pulled off seven MAJOR product releases in 2019: our \",\"type\":\"text\"},{\"text\":\"Cytracom D2 Desk Phone\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://www.cytracom.com/products/phones\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\", \",\"type\":\"text\"},{\"text\":\"Cytracom Mobile and Desktop Apps\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://www.cytracom.com/products/cytracom-apps\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\", \",\"type\":\"text\"},{\"text\":\"Business Messaging\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://www.cytracom.com/products/business-messaging\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\", \",\"type\":\"text\"},{\"text\":\"Microsoft Office365 Integration, Kaseya BMS Integration\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://www.cytracom.com/products/integrations\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\", and a new customer proposal generator.\",\"type\":\"text\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":3},\"content\":[{\"text\":\"Check out the video below for quick recap of the year:\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Now, when partners take Cytracom to a customer, they deliver the ability to connect across platforms and devices. They deliver the flexibility to communicate on their terms. And, they deliver faster time to value and enhanced productivity.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"At the end of the day, this year's product advances make voice easier for MSPs to sell and support. That's what Cytracom is all about.\",\"type\":\"text\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":3},\"content\":[{\"text\":\"Looking Ahead to 2020\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"As we prepare for the new year, we plan to refine and enhance these products to provide the simplest experience for our partners and their customers. We can't wait to share our roadmap for the new year with you. Stay tuned for some exciting announcements from Cytracom!\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Until then, we're focused on finishing the year strong and wish you luck in doing the same. Just for fun, here are some thoughts from our team on prepping for the new year:\",\"type\":\"text\"}]},{\"type\":\"bullet_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"\\\"Keep looking ahead. Every day is an opportunity to make a difference.\\\"\",\"type\":\"text\",\"marks\":[{\"type\":\"italic\"}]},{\"text\":\" - Mary Signorelli, Vice President of Customer Care\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"\\\"Continue to hustle and always be thinking about the next big thing. Quality over quantity but it never hurts to have a whole lot of quality if you can manage.\\\"\",\"type\":\"text\",\"marks\":[{\"type\":\"italic\"}]},{\"text\":\" - Dylan Conkle, Site Reliability Engineer of CS and Critical VS\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"\\\"Plan ahead by months and years, adapt every day.\\\"\",\"type\":\"text\",\"marks\":[{\"type\":\"italic\"}]},{\"text\":\" - Jared Hull, Software Engineer\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"\\\"Start looking at the 2020 strategy. What are your goals and your plan to hit them? I think you figure that out in 2019 and hit the ground running next year.\\\"\",\"type\":\"text\",\"marks\":[{\"type\":\"italic\"}]},{\"text\":\" - Noah Sessions, Vice President of Marketing\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"\\\"Finish strong and begin again!!\\\"\",\"type\":\"text\",\"marks\":[{\"type\":\"italic\"}]},{\"text\":\" - Sarah Wise, Partner Development Representative\",\"type\":\"text\"}]}]}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Never hesitate to reach out to your channel account manager or support if there any anything we can do to help your team. See you next year!\",\"type\":\"text\"}]}]},\"tags\":\"VoIP,Messaging,MSP,Partners\",\"title\":\"The Year of Simplifi\",\"author\":\"Cytracom\",\"category\":\"Partners\",\"featured\":false,\"component\":\"blog_post\",\"description\":\"2019 was a banner year for Cytracom and its partners. Let's take a look back at everything we achieved together.\",\"published_date\":\"2019-12-20 00:00\"},\"slug\":\"the-year-of-simplifi\",\"full_slug\":\"resources/blog/the-year-of-simplifi\",\"sort_by_date\":null,\"position\":-700,\"tag_list\":[],\"is_startpage\"
1:false,\"parent_id\":149949684346751,\"meta_data\":null,\"group_id\":\"7fec312f-2c85-45ef-9848-bbc0370a1e40\",\"first_published_at\":\"2026-02-28T16:36:31.254Z\",\"release_id\":null,\"lang\":\"default\",\"path\":null,\"alternates\":[],\"default_full_slug\":null,\"translated_slugs\":null},{\"name\":\"Cytracom's Active Geo-Redundancy Architecture\",\"created_at\":\"2026-02-28T16:36:09.858Z\",\"published_at\":\"2026-02-28T17:25:23.444Z\",\"updated_at\":\"2026-02-28T17:25:23.460Z\",\"id\":149942148575031,\"uuid\":\"78ad030a-b8ed-4180-b173-98154aaaf187\",\"content\":{\"_uid\":\"e8d58425-9ce9-4d5c-9a6a-fe6541ffbe0e\",\"body\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"The introduction of VoIP, as an alternative to legacy premise-based PBXs, has led to more types of network redundancy. While the premises-based PBXs have some contingency, they still have many points of failure. Offices that use these legacy systems are at the mercy of copper wires and no backups. Cytracom's platform overcomes these problems while also improving upon the standard VoIP model as well. We do this with a new strategy called \",\"type\":\"text\"},{\"text\":\"Active Geo-Redundancy\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\".\",\"type\":\"text\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":3},\"content\":[{\"text\":\"The old way of doing things: Passive Geo-Redundancy\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Before we review active geo-redundancy, let's take a look at a commonly used architecture. Most hosted voice providers use a \\\"Passive Geo-Redundancy\\\" architecture to ensure redundancy for their network. This was the initial strategy Cytracom used when we launched our product over 11 years ago. What does that mean? It means that all traffic is pointed to a single data center or environment, and if there is some type of disruption, the phones fail over to the secondary environment. The problem with this strategy is that all the stars have to align for a seamless switchover to happen. You need an ideal outage (is there even such a thing?) and then the team responsible for executing the failover playbook needs to do so with perfect precision. The illustration below shows a typical passive geo-redundant communications network.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"!\",\"type\":\"text\"},{\"text\":\"Passive Geo-Redundancy\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://cdn.prod.website-files.com/5c9443e7770f51a3c8903020/5de93ac1372b4d70f6f92db6_ActivePassive-iso%20(1\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\".png)\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"The reality is, it is very hard to simulate complex outages and even harder to train for them in mission critical environments.\",\"type\":\"text\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":3},\"content\":[{\"text\":\"The new way for today's business communications: Cytracom's Active Geo-Redundancy\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Over two years ago, we started down a path of rethinking this passive geo-redundancy strategy and concluded the only answer was to go back to the drawing board and totally re-write the playbook. Enter the concept of an \\\"Active Geo-Redundancy\\\" architecture that requires no human intervention and no changes to cascade down to the users' endpoint or network in the case of a disruption.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"What is an Active Geo-Redundant network? It is when every client and users' desk phone is connected simultaneously to two independent data centers or voice Points of Presence (POPs). This new paradigm means that customer phones are always actively connected to two live data centers. If there is a disruption with the primary data center, the end-user can re-originate or receive calls immediately from the secondary data center. There is no long failover process or manual intervention needed. See Cytracom's Active Geo-Redundant architecture below.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"!\",\"type\":\"text\"},{\"text\":\"Active Geo-Redundancy\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://cdn.prod.website-files.com/5c9443e7770f51a3c8903020/5de93a5456669c5f7480409c_ActiveActive-iso.png\",\"target\":\"_blank\",\"linktype\":\"url\"}}]}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"To achieve this, it became clear very quickly that there was nothing off the shelf that was going to satisfy these requirements. We were going to have to build everything from scratch. These conversations led us to build the second version of our platform. Some of the major challenges we have had to overcome in the past two years to deliver this unique approach include:\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"1) Decoupling the management and orchestration layer of the platform from the voice processing. This was completed early this year. All of our web and API services have been migrated to a dedicated environment abstracted away from our voice processing centers.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"2) Ensuring our desk phone would connect to multiple data centers at the same time. There have always been options to use DNS failover but that is not truly active-active. We wanted devices actively maintaining a registration to multiple redundant data centers.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"3) The hardest part was ensuring that this new highly-distributed environment stays in sync with all the state changes that occur in a real-time communications environment, while at the same time having no depen
1dency on any other region or facility to process calls.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"We are very excited that our Active Geo-Redundancy Solution is now being rolled out to all clients and is on track to be completed by the end of the year.\",\"type\":\"text\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":3},\"content\":[{\"text\":\"What do you need to do to prepare?\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"These changes will automatically happen for all of your customers. However, as a best practice, you can double-check to make sure your firmware and network policies are up-to-date. You can find that information in our help center \",\"type\":\"text\"},{\"text\":\"here\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://help.cytracom.com/hc/en-us/articles/360037536731-Active-Geo-Redundancy\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\".\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Also, you can access Secure to see if you or your customers are currently in Active Geo-redundant mode. See the image below, where the connection status shows Geo Redundancy is active on this particular D2 device.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"!\",\"type\":\"text\"},{\"text\":\"Cytracom Portal with Active Geo-Redundancy\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://cdn.prod.website-files.com/5c9443e7770f51a3c8903020/5de93b5b10e995433b16d803_AGR.png\",\"target\":\"_blank\",\"linktype\":\"url\"}}]}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Our focus has always been on building solutions to make it simple for MSPs to meet all of their customers' communications needs with one unified platform. We are excited to roll out more services like Active Geo-redundancy to provide a seamless communications experience and enable our partners to sell confidently knowing we continue to improve our reliability.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Contact your account manager or \",\"type\":\"text\"},{\"text\":\"become a partner\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://www.cytracom.com/signup\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\" to learn more.\",\"type\":\"text\"}]}]},\"tags\":\"VoIP,Partners,Networking\",\"title\":\"Cytracom's Active Geo-Redundancy Architecture\",\"author\":\"Cytracom\",\"category\":\"Security\",\"featured\":false,\"component\":\"blog_post\",\"description\":\"Cytracom's new Active Geo-redundancy architecture connects users to multiple data centers simultaneously.\",\"published_date\":\"2019-12-05 00:00\"},\"slug\":\"cytracoms-active-geo-redundancy-architecture\",\"full_slug\":\"resources/blog/cytracoms-active-geo-redundancy-architecture\",\"sort_by_date\":null,\"position\":-370,\"tag_list\":[],\"is_startpage\":false,\"parent_id\":149949684346751,\"meta_data\":null,\"group_id\":\"7a519abe-a32a-4490-bf57-7cf8769e35ad\",\"first_published_at\":\"2026-02-28T16:36:09.899Z\",\"release_id\":null,\"lang\":\"default\",\"path\":null,\"alternates\":[],\"default_full_slug\":null,\"translated_slugs\":null},{\"name\":\"Reaching out with Business Messaging\",\"created_at\":\"2026-02-28T16:36:23.374Z\",\"published_at\":\"2026-02-28T17:25:01.432Z\",\"updated_at\":\"2026-02-28T17:25:01.443Z\",\"id\":149942203932492,\"uuid\":\"6ee32cdf-e7bc-479a-967a-b4f1c97c71b4\",\"content\":{\"_uid\":\"0f7d3175-e53c-4cd0-92cb-2819faac3ad2\",\"body\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Businesses are always looking to improve communications and increase efficiencies. The introduction of VoIP unleashed rich features, such as auto attendant, visual voicemail and more to power these improvements and efficiencies for SMBs. In recent years, VoIP has evolved to Unified Communications with mobility, messaging and integrations with key business tools for advanced productivity. Along with the voice communications improvements, other tools like email, instant messaging and more have been continuously evolving as well. All of these forms of communications have pros and cons, but today we will take a closer look at a solution to help simplify communications in the office and with customers: Business Messaging from Cytracom.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Before we look at Business Messaging, let's review a couple of challenges faced by businesses today.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"First challenge:\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" the prevalence of SMS or text messaging. Mobile phones are ubiquitous in the US, with an estimated 265.9 million smartphone users (1). These mobile phones are used for both personal and business, and lines often get blurred between the two personas. Here are some statistics:\",\"type\":\"text\"}]},{\"type\":\"bullet_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"47% of consumers prefer native SMS to message businesses compared to 34% of consumers who prefer native SMS to message family and friends (2)\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"58% of consumers indicated they would view a business more positively if they offered SMS capabilities (3)\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"78% of US consumers say receiving a text message is the fastest way to reach them for important service updates and purchases (4)\",\"type\":\"text\"}]}]}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"As you can see from these statistics, SMS is a very popular way to communicate and people want to communicate with businesses through texting. One of the biggest challenges caused with the growth of mobility is the blending of personal and business personas. Since SMS has taken off, now business employees and customers are texting more. This is great, but what happens if the employee leaves the company? If that employee used a personal mobile device, the business can potentially lose contact with the customer. And how do you track messages? You cannot as they are all stored on the mobile device.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Second challenge:\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" email. There are an estimated 124.5 billion emails received and sent everyday (5). Of course, email is critical for communication and transactions with customers, vendors, and other contacts to maintain business operations. However, traditionally email has also been used (and overused) for interoffice communications. How many times have co-workers sent simple one-line messages to others with a question or a snippet of information. This causes a two-fold problem. First, it adds more emails to the inbox. Secondly, if there is an important piece of information in that email, the user has to go back and search to find that information. It has become an inefficient way to communicate.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"The solution to these two challenges: \",\"type\":\"text\"},{\"text\":\"Cytracom Business Messaging\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://www.cytracom.com/products/business-messaging\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\". Powered by the \",\"type\":\"text\"},{\"text\":\"Cytracom Apps\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://www.cytracom.com/products/cytracom-apps\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\", you can use Business Messaging on either your mobile device or on your desktop. Communicate internally with team members using direct messaging or externally with key stakeholders using SMS.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"From the Cytracom Mobile app, you can quickly respond to an SMS message on the go. If you are at your office, your Desktop App will allow you to read and respond to any SMS messages as well. Both of these options allow messaging from your business phone number, not your personal mobile number, to another person's mobile phone. The other person does not need any special apps. They only need standard SMS capabilities, which are available on all modern mobile phones.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"With Business Messaging, all communications are in a thread that you can reference. If there were any files sent, you can download and review them.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Within the office, you can use Business Messaging to reduce interoffice email between team members. Instead of sending an email to your co-worker, now you can send a direct message that you can reference with a quick search. The direct message also works with SMS, so you can keep all of your communications handy on the desktop.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"If you have a team assigned to complete a project, you can create a room to collaborate with others. A room provides a central place to send and review messages, share files, and more. Reduce or eliminate internal emails for projects and rely on Business Messaging rooms to help lead your project to success.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Cytracom's Business Messaging simplifies communications across the organization and with your valuable customers and partners.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"If you would like a deep-dive demo of Business Messaging, please reach out to your channel manager. If you are not already a partner, \",\"type\":\"text\"},{\"text\":\"sign up today\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://cytracom.com/signup\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\" to get your free demo account and see the power of Cytracom Business Messaging for yourself!\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"1) Source: Statista\\n2) Source: Twilio Messaging Consumer Report, 2016\\n3) Source: Flowroute Nationwide Survey, 2016\\n4) Source: Transactional Messaging Consumer Report by Vibes, 2016\\n5) Source: Campaign Monitor\",\"type\":\"text\"}]}]},\"tags\":\"VoIP,Messaging,MSP,Partners\",\"title\":\"Reaching out with Business Messaging\",\"author\":\"Cytracom\",\"category\":\"Partners\",\"featured\":false,\"component\":\"blog_post\",\"description\":\"Let's take a closer look at a solution to help simplify communications in the office and with customers: Business Messaging from Cytracom.\",\"published_date\":\"2019-12-01 00:00\"},\"slug\":\"reaching-out-with-business-messaging\",\"full_slug\":\"resources/blog/reaching-out-with-business-messaging\",\"sort_by_date\":null,\"position\":-580,\"tag_list\":[],\"is_startpage\"
1:false,\"parent_id\":149949684346751,\"meta_data\":null,\"group_id\":\"436e3ba8-2f61-46fe-864c-af421a90a6b9\",\"first_published_at\":\"2026-02-28T16:36:23.415Z\",\"release_id\":null,\"lang\":\"default\",\"path\":null,\"alternates\":[],\"default_full_slug\":null,\"translated_slugs\":null},{\"name\":\"The Cytracom Voice - November\",\"created_at\":\"2026-02-28T16:36:27.727Z\",\"published_at\":\"2026-02-28T17:24:54.137Z\",\"updated_at\":\"2026-02-28T17:24:54.151Z\",\"id\":149942221766483,\"uuid\":\"49b611b8-0c25-409b-a517-83c5ca8e587a\",\"content\":{\"_uid\":\"b17e4fa8-e583-4399-9c7f-11c471676244\",\"body\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Happy Thanksgiving! Thank you for reading the third volume of The Cytracom Voice! I hope you're enjoying time with family and making good use of our Holiday Hours feature. November has been a month full of big pushes as we work hard to close out the year and deliver on our Simplifi promises. With that in mind, here's a sneak-peek of our latest development, the Android app.\",\"type\":\"text\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":2},\"content\":[{\"text\":\"All Hail Android!\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"They say you're not supposed to have a favorite child, but the Android application is quickly claiming a special place in our hearts. The soon-to-be-released app will come fully loaded with all-standard control functionality, access to your voicemails and transcriptions, contacts lists, and a beautiful, native UI with our special Cytracom touch. And that's just in the first release! Soon after, it will come stock with our new Business Messaging service and sync with Cytracom Desktop as well. We know you're wondering, so here's a couple shots of the in-development application:\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"!\",\"type\":\"text\"},{\"text\":\"Cytracom Mobile for Android running on Samsung Galaxy\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://cdn.prod.website-files.com/5c9443e7770f51a3c8903020/5ddef5f947b78c1348fe214d_AndroidAppScreenshot.png\",\"target\":\"_blank\",\"linktype\":\"url\"}}]}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"!\",\"type\":\"text\"},{\"text\":\"Testing some of the app's call controls\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://cdn.prod.website-files.com/5c9443e7770f51a3c8903020/5ddeeaf26f9cfc51e2b793cd_ezgif-4-e5d0a1b59ab9.gif\",\"target\":\"_blank\",\"linktype\":\"url\"}}]}]},{\"type\":\"heading\",\"attrs\":{\"level\":2},\"content\":[{\"text\":\"What features will be available?\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"The application will come with a host of great features which include:\",\"type\":\"text\"}]},{\"type\":\"bullet_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Profile Management\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"User Profiles\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Call History\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Call Strategy Preferences\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Access to In-office and On-device Contacts\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Voicemail Transcription\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Voicemails\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Call Presence\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Advanced Call Controls\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Dual Login (use either your extension or username)\",\"type\":\"text\"}]}]}]},{\"type\":\"heading\",\"attrs\":{\"level\":2},\"content\":[{\"text\":\"When is the app available?\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Cytracom Mobile for Android is slated to be released in the Google Play store b
1y the end of the year — just in time for Christmas! We know many of you have been anticipating its release, and we couldn't be more excited to get it in your hands. So stay tuned for news from your Account Manager or keep an eye on the app store to be the first in line to get access to the latest extension of our business phone system.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Thanks for reading! Remember, this newsletter comes out monthly, so we're happy to answer any questions you might have about a product or feature as well. Send them to us at [email protected], and they'll be considered for upcoming editions.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Until next time!\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Pierce Brantley\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"VP of Product\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Cytracom\",\"type\":\"text\"}]}]},\"tags\":\"VoIP,Messaging\",\"title\":\"The Cytracom Voice - November\",\"author\":\"Cytracom\",\"category\":\"Messaging\",\"featured\":false,\"component\":\"blog_post\",\"description\":\"The Cytracom Voice is our monthly newsletter to keep you up to date on the company and our solutions.\",\"published_date\":\"2019-11-28 00:00\"},\"slug\":\"the-cytracom-voice-november\",\"full_slug\":\"resources/blog/the-cytracom-voice-november\",\"sort_by_date\":null,\"position\":-650,\"tag_list\":[],\"is_startpage\":false,\"parent_id\":149949684346751,\"meta_data\":null,\"group_id\":\"0712ac77-ffc3-4065-9a2b-ee49d8dc989e\",\"first_published_at\":\"2026-02-28T16:36:27.771Z\",\"release_id\":null,\"lang\":\"default\",\"path\":null,\"alternates\":[],\"default_full_slug\":null,\"translated_slugs\":null},{\"name\":\"The Cytracom Voice - October\",\"created_at\":\"2026-02-28T16:36:28.516Z\",\"published_at\":\"2026-02-28T17:24:52.962Z\",\"updated_at\":\"2026-02-28T17:24:52.978Z\",\"id\":149942225006420,\"uuid\":\"b5c34252-0ea9-4c2c-9d80-ba0d5effa5f2\",\"content\":{\"_uid\":\"72a6a74f-f888-41c8-82eb-2caddf5a4989\",\"body\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Thanks for reading the second volume of The Cytracom Voice! October was a landmark month for us, with a bunch of new releases we think you'll enjoy.\",\"type\":\"text\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":2},\"content\":[{\"text\":\"Business Messaging\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"The engineering team has been working tirelessly on building the best messaging platform for SMBs ever since we announced it back in April, and we've delivered just that: a new way for SMBs to use the medium of messaging. Business Messaging from Cytracom is truly unlike any messaging service you've experienced before. Simply put, it's the power of instant messaging with the flexibility and reach of a phone number. We accomplished this in four key ways:\",\"type\":\"text\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":3},\"content\":[{\"text\":\"Rooms\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Rooms offers SMBs the ability to create private conversations and dedicated spaces for things such as teams, projects, or events. Here are some of the highlights:\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"• You can invite anyone you choose from within the organization\\n• You can manage who sees the conversation\\n• You can share large files and documents\\n• You can archive rooms whose conversations are time-bound\\n• You can edit a message after it's been sent\",\"type\":\"text\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":3},\"content\":[{\"text\":\"Direct Messages\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Direct Messages are the best way to have adhoc conversations with one or more people within your organization. They provide a quick way to get people on the same page and allow conversations to persist indefinitely if the user so chooses.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"• You can have a direct message with one person or many\\n• You can share files\\n• You can access all your conversations with instant availability\\n• You can delete them if you wish\",\"type\":\"text\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":3},\"content\":[{\"text\":\"SMS\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Users with a direct phone number can also take advantage of traditional SMS. Why is this so special? It means if someone is not on the Cytracom Network, they won't need the mobile app or a username to reach out to you. It also means you can respond on any of the Cytracom applications - the choice is up to you.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"You can also initiate group conversations with those in or out of the Cytracom Network.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"You can send and receive files as well.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"But the biggest benef
1it is that you get to use the phone number you already have — which means you can keep your business and personal personas separate. Business Messaging from Cytracom truly gives you more reach than any other service like it.\",\"type\":\"text\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":3},\"content\":[{\"text\":\"File Sharing\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"File Sharing within the Cytracom Suite is extremely simple. With the built-in file sharing, you can:\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"• Receive files from outside of your organization via SMS\\n• Share large files within Rooms and Direct Messages\\n• Leave detailed descriptions of your files so users understand their purpose\\n• In Rooms, you can always revoke access to a file when it's no longer important\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"The best thing about all these features is that they are instantly available across both desktop and mobile applications. You can easily start a conversation on one device and pick it up on another. Everything is instantly available.\",\"type\":\"text\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":2},\"content\":[{\"text\":\"Desktop App\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Cytracom Desktop is now available for anyone to use! Cytracom Desktop is our latest innovation and will soon replace Cliq, our legacy Microsoft Windows tool. Beyond just replacing Cliq, Cytracom Desktop is one of the best ways to use your Cytracom service — it also moves beyond just Windows and can be used on any modern Chrome browser. We designed this application to be a central hub for all the ways you communicate, and over the coming months, it will do just that. Here's what you can use now in the first release:\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"• Business Messaging (For C2 Users)\\n• Click-to-Dial\\n• Visual Voicemail\\n• Profiles\\n• Enhanced Presence Indicators\\n• Call History\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"If you haven't used it yet, why not check it out today? It's recently been featured in \",\"type\":\"text\"},{\"text\":\"ChannelPro\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://www.channelpronetwork.com/news/cytracom-adds-text-based-messaging-and-collaboration-unified-communications-solution\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\" for its innovative text-based messaging capabilities.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"You can access and enable Cytracom Desktop within the Integration Hub. Or go to the application directly by visiting \",\"type\":\"text\"},{\"text\":\"desktop.cytracom.net\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://desktop.cytracom.net/\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\" and logging in with your secure.cytracom.net credentials.\",\"type\":\"text\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":2},\"content\":[{\"text\":\"Two Factor Authentication\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Many of you have asked us about the availability of two factor authentication over the last couple of months. As you likely know already, it's become increasingly important for MSPs to add this additional layer of security to the services they manage for their customers. With this in mind, we've rolled out \",\"type\":\"text\"},{\"text\":\"2FA to the PBX portal\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://help.cytracom.com/hc/en-us/articles/360034624992-Two-Factor-Authentication-2FA-\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\". Users can authenticate with an app such as Google Authenticator or Microsoft Authenticator.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"In addition, users can also manage active logins via device/IP within their preferences. We believe this added layer of security will be a valuable step in making customers' phone systems more secure and highly encourage our partners to employ it if they haven't done so already. 2FA is available now for the PBX Portal, with mobile and desktop apps to follow soon after.\",\"type\":\"text\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":2},\"content\":[{\"text\":\"Release Notes\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Don't like waiting till the end of the month for an update? We get it. If you like more granular updates, you can subscribe to our release notes using the link below. You can also read previous release notes for all our major applications.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Subscribe to Release Notes\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://help.cytracom.com/hc/en-us/sections/360003523472-Release-Notes\",\"target\":\"_blank\",\"linktype\":\"url\"}}]}]},{\"type\":\"heading\",\"attrs\":{\"level\":2},\"content\":[{\"text\":\"Partner Referral Program\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"As a reminder, the partner referral program is still in full swing. Each new referral earns you a $250 commission. To participate, \",\"type\":\"text\"},{\"text\":\"simply submit\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://promo.cytracom.com/refer-an-msp/\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\" a partner referral to us directly, and we'll follow up to close the lead. There are no caps on the number of referrals you can make. For any additional questions, reach out to your dedicated account representative.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Thanks for reading! We're excited about this new way to keep you in the loop. With that being said, we want to hear from you too. Seeing as this newsletter comes out monthly, we're happy to answer specific questions you might have about a product or feature as well. Send them to us at [email protected], and they'll be considered for upcoming editions.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Until next time!\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Pierce Brantley\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"VP of Product\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Cytracom\",\"type\":\"text\"}]}]},\"tags\":\"VoIP,Messaging,Partners,Networking\",\"title\":\"The Cytracom Voice - October\",\"author\":\"Cytracom\",\"category\":\"Security\",\"featured\":false,\"component\":\"blog_post\",\"description\":\"The Cytracom Voice is our monthly newsletter to keep you up to date on the company and our solutions.\",\"published_date\":\"2019-10-31 00:00\"},\"slug\":\"the-cytracom-voice-october\",\"full_slug\":\"resources/blog/the-cytracom-voice-october\",\"sort_by_date\":null,\"position\":-660,\"tag_list\":[],\"is_startpage\"
1:false,\"parent_id\":149949684346751,\"meta_data\":null,\"group_id\":\"006d90ab-daf0-46fc-bfd3-c0b3bd56bd58\",\"first_published_at\":\"2026-02-28T16:36:28.608Z\",\"release_id\":null,\"lang\":\"default\",\"path\":null,\"alternates\":[],\"default_full_slug\":null,\"translated_slugs\":null},{\"name\":\"Why Every Month Should Be Cyber Security Awareness Month\",\"created_at\":\"2026-02-28T16:36:36.833Z\",\"published_at\":\"2026-02-28T17:24:39.100Z\",\"updated_at\":\"2026-02-28T17:24:39.113Z\",\"id\":149942259056481,\"uuid\":\"ef6c482b-b690-44b8-8d71-304c8e4aec90\",\"content\":{\"_uid\":\"95febc3a-8553-4a0a-946c-54780a405388\",\"body\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Have you updated your password lately? October is National Cyber Security Awareness Month and changing your password is a simple place to start. This month of awareness began as a broad effort in 2004 launched by the Department of Homeland Security and the National Cyber Security Alliance to educate Americans on staying safe when online. Since the initial launch, the initiative has grown and over the last few years added a monthly theme.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"For 2019, the theme is \",\"type\":\"text\"},{\"text\":\"Own IT. Secure IT. Protect IT.\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Individuals, whether Managed Service Provider (MSP) employees, small business employees, or a home users with a new PC, are all responsible for maintaining a secure digital presence. Most often, if people take proactive steps, they can maintain secure passwords, avoid clicking on unknown links and avoid downloading unknown files to stay safe. MSPs can provide security coaching to customers, but also provide robust security and backup plans along with holistic business continuity strategies.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Below you will find some more information for consideration around these topics.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Own IT\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" - in today's digital environment, we are surrounded by smart devices that are always on and connected. Beyond just computers, we have these devices in the home and office. The first place to start is with privacy settings. Make sure they are set at a threshold that provides protection of valuable personal and business data. You have to be aware of your digital profile and Own IT.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Secure IT\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" - at the beginning of this article, I asked \\\"Have you updated your password lately?\\\" Having a strong password strategy for all accounts and using unique passwords for different accounts is a great foundational start. As a next step, multi-factor or two-factor authentication helps protect users with an additional layer of security to help protect private information.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Cytracom launched Two-Factor Authentication (2FA) this month, which fits nicely into the Secure IT category. This is an important security initiative that has been top-of-mind with our MSP partners and end-users. As you know, it's become increasingly important for MSPs to add this additional layer of security to the services they manage for their customers. Our PBX portal now give users the option to authenticate with Google Authenticator, Microsoft Authenticator, or similar apps. We believe this added layer of security will be a valuable step in making customers' phone systems more secure.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Protect IT\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" - ultimately, protecting yourself and your business is key to maintaining your digital profile. To avoid cybercrime, you must manage your digital trail to avoid being exploited. Every post, send, share creates a digital trail that bad actors can try to use to compromise your security.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"As we see in the news, in online forums, and other places, cyber crime-hacking, ransomware, etc-is on the rise. Update your password today and take steps this month and every month to up your Cyber Security game and defend your data.\",\"type\":\"text\"}]}]},\"tags\":\"VoIP,Security,MSP,Business Continuity\",\"title\":\"Why Every Month Should Be Cyber Security Awareness Month\",\"author\":\"Cytracom\",\"category\":\"Security\",\"featured\":false,\"component\":\"blog_post\",\"description\":\"Up your Cyber Security game and defend your data.\",\"published_date\":\"2019-10-15 00:00\"},\"slug\":\"why-every-month-should-be-cyber-security-awareness-month\",\"full_slug\":\"resources/blog/why-every-month-should-be-cyber-security-awareness-month\",\"sort_by_date\":null,\"position\":-790,\"tag_list\":[],\"is_startpage\"
1:false,\"parent_id\":149949684346751,\"meta_data\":null,\"group_id\":\"46f5c7d2-ed16-4ff2-8b0e-2be26654ea4c\",\"first_published_at\":\"2026-02-28T16:36:36.870Z\",\"release_id\":null,\"lang\":\"default\",\"path\":null,\"alternates\":[],\"default_full_slug\":null,\"translated_slugs\":null},{\"name\":\"Cytracom Recognized as a 2019 SMB All-Star\",\"created_at\":\"2026-02-28T16:36:06.588Z\",\"published_at\":\"2026-02-28T17:25:28.349Z\",\"updated_at\":\"2026-02-28T17:25:28.360Z\",\"id\":149942135172914,\"uuid\":\"cfb0e677-6d3d-4011-b40c-a34aaa63e70c\",\"content\":{\"_uid\":\"5100c687-2d01-47d3-902d-477d3b2dc665\",\"body\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Raleigh, N.C. October 1, 2019 – The ChannelPro Network has named the recipients of this year's ChannelPro SMB All-Star awards. The only awards program of its kind in the channel, the ChannelPro SMB All-Stars recognizes a select group of hardware, software, or service vendors whose products, programs, and initiatives have made a significant impact on the SMB channel during the editorial calendar year. The ChannelPro SMB All-Stars were selected by the ChannelPro Network editorial team as the top innovation partners in the SMB IT channel ecosystem today. Cytracom is proud to be recognized along with other leading companies in the channel as a 2019 SMB All-Star. You can read more about it on the \",\"type\":\"text\"},{\"text\":\"ChannelPro website\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://www.channelpronetwork.com/awards/2019-channelpro-smb-all-stars\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\".\",\"type\":\"text\"}]}]},\"tags\":\"MSP,Networking\",\"title\":\"Cytracom Recognized as a 2019 SMB All-Star\",\"author\":\"Cytracom\",\"category\":\"Security\",\"featured\":false,\"component\":\"blog_post\",\"description\":\"The ChannelPro SMB All-Stars were selected by the ChannelPro Network editorial team as the top innovation partners in the SMB IT channel ecosystem today.\",\"published_date\":\"2019-10-01 00:00\"},\"slug\":\"cytracom-recognized-as-a-2019-smb-all-star\",\"full_slug\":\"resources/blog/cytracom-recognized-as-a-2019-smb-all-star\",\"sort_by_date\":null,\"position\":-320,\"tag_list\":[],\"is_startpage\":false,\"parent_id\":149949684346751,\"meta_data\":null,\"group_id\":\"f0223465-c8b8-48d3-bbce-7cccbe9b7433\",\"first_published_at\":\"2026-02-28T16:36:06.652Z\",\"release_id\":null,\"lang\":\"default\",\"path\":null,\"alternates\":[],\"default_full_slug\":null,\"translated_slugs\":null},{\"name\":\"Cytracom Wins Bronze for Best Unified Communications/VoIP\",\"created_at\":\"2026-02-28T16:35:51.127Z\",\"published_at\":\"2026-02-28T17:25:52.314Z\",\"updated_at\":\"2026-02-28T17:25:52.325Z\",\"id\":149942071848731,\"uuid\":\"b50dd425-d8eb-4d0a-a95e-ddf2ab8e66ae\",\"content\":{\"_uid\":\"1fb89aae-ff4b-43d0-bcfd-5705da574ec5\",\"body\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Cytracom pockets a medal in this hotly contested segment for a third year running, while Microsoft returns to the silver medal spot it occupied for many years until unexpectedly dropping out of the top three altogether in 2018.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"!\",\"type\":\"text\"},{\"text\":\"(https://cdn.prod.website-files.com/5c9443e7770f51a3c8903020/5d653748393b944169325b5e_RCA_bronze_color.png)\",\"type\":\"text\"}]}]},\"tags\":\"VoIP\",\"title\":\"Cytracom Wins Bronze for Best Unified Communications/VoIP\",\"author\":\"Cytracom\",\"category\":\"Messaging\",\"featured\":false,\"component\":\"blog_post\",\"description\":\"Winners of the ChannelPro Readers' Choice Awards are selected by readers of the organization's magazine and visitors to the website.\",\"published_date\":\"2019-08-28 00:00\"},\"slug\":\"best-unified-communications-voip\",\"full_slug\":\"resources/blog/best-unified-communications-voip\",\"sort_by_date\":null,\"position\":-90,\"tag_list\":[],\"is_startpage\":false,\"parent_id\":149949684346751,\"meta_data\":null,\"group_id\":\"99cea371-3ce2-43cd-8d4a-ddaf2e944dae\",\"first_published_at\":\"2026-02-28T16:35:51.163Z\",\"release_id\":null,\"lang\":\"default\",\"path\":null,\"alternates\":[],\"default_full_slug\":null,\"translated_slugs\":null},{\"name\":\"What is a Business Continuity Plan?\",\"created_at\":\"2026-02-28T16:36:36.267Z\",\"published_at\":\"2026-02-28T17:24:40.264Z\",\"updated_at\":\"2026-02-28T17:24:40.274Z\",\"id\":149942256746336,\"uuid\":\"beb4df00-7bde-44f3-bc1a-eb02e92b205c\",\"content\":{\"_uid\":\"685417a0-4a29-4fd7-8efc-f8c2feeece2f\",\"body\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Business continuity planning is a key topic that all businesses, from small to large, need to embrace and strategize. Simply stated, business continuity is the ability for a business to continue operating in the event of a disruption. What is a disruption? It could be anything ranging from a power outage or loss of internet connectivity, to an employee spilling a cup of coffee on a server with all the company data! It could also be a major event like hurricane Katrina, a blizzard, or another act of God. According to the \",\"type\":\"text\"},{\"text\":\"SBA\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://www.sba.gov/managing-business/running-business/emergency-preparedness/disaster-planning\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\", 25% of businesses do not open after a major disaster. It is imperative that your business has a plan in place in the event anything does ever happen.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"When developing your business continuity plan, the best place to start is with a risk assessment of your data, personnel, and business processes. A risk assessment can help you understand all areas of the business and potential weaknesses and then prioritize critical and n
1on-critical areas of focus for the strategy. From the list of priorities, you will know where to start in the event of a disruption and plan accordingly for a post-event go forward strategy.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"It is always important to include your most important asset, your people, into your plan. First priority is safety for all employees no matter what situation occurs. After your employees are okay, other data and business processes will fall into place. Regarding personnel, it is good to have your \\\"A-Team\\\" in place. This team will go into action in the event of a disruption by leading efforts to first ensure employee safety and second to bring systems and processes back online as quickly as possible. This team should be part of the risk assessment process and participate in ongoing business continuity planning and preparedness.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Getting data and applications back online is key to reestablishing business as usual status. As part of the overall strategy, it is key to understand where data is stored (locally or in the cloud), backup and recovery status, and the priorities for bringing them back online.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Closely following personnel and data, it is important to have a clear communications plan in place. A communications plan has both internal and external components. Internal would be focused on employees, both local and remote, as well as family members of employees if the situation requires. These communications would be to keep all internal parties up to date on the situation and the status. External parties would include customers, partners, and vendors. You always want to keep all of these stakeholders aware of any disruption of services and the next steps as you work through the issues.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"After the plan is developed, it is a good strategy to test and refine over time as you add new systems and personnel to the company. Role playing through scenarios helps identify potential weakness and assess the responsiveness of the team.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"There is no cookie-cutter recipe for a surefire business continuity plan as every company has unique operations and requirements. Pulling together the right A-Team and identifying specific needs, developing a plan, and then testing and refining is the best course of action for a business. Of course, your Managed Service Provider (MSP) is there to help with systems, applications, and backups. There are also many resources on business continuity if you run a Google search. Beyond that, there are outside consultants that can work with you to develop a plan. The key is to start developing a plan and be prepared.\",\"type\":\"text\"}]}]},\"tags\":\"MSP,Remote Work,Business Continuity\",\"title\":\"What is a Business Continuity Plan?\",\"author\":\"Cytracom\",\"category\":\"Company\",\"featured\":false,\"component\":\"blog_post\",\"description\":\"Every business must have a business continuity plan in place to stay up and running at all times.\",\"published_date\":\"2019-08-01 00:00\"},\"slug\":\"what-is-a-business-continuity-plan\",\"full_slug\":\"resources/blog/what-is-a-business-continuity-plan\",\"sort_by_date\":null,\"position\":-780,\"tag_list\":[],\"is_startpage\":false,\"parent_id\":149949684346751,\"meta_data\":null,\"group_id\":\"4edd64c6-e53b-4f04-90f2-5aee4ef09851\",\"first_published_at\":\"2026-02-28T16:36:36.314Z\",\"release_id\":null,\"lang\":\"default\",\"path\":null,\"alternates\":[],\"default_full_slug\":null,\"translated_slugs\":null},{\"name\":\"Hurricane Voice Continuity Planning\",\"created_at\":\"2026-02-28T16:36:17.481Z\",\"published_at\":\"2026-02-28T17:25:10.512Z\",\"updated_at\":\"2026-02-28T17:25:10.523Z\",\"id\":149942179790659,\"uuid\":\"305ae730-84b5-4973-be6a-6361bfa1268a\",\"content\":{\"_uid\":\"78d92704-d773-46eb-b4a5-2a92379f959a\",\"body\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"We are always tracking the latest developments related to Hurricanees and tropical storms. Our Texas-based team stands ready to support all partners and customers with 24x7 availability.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Cytracom's hosted VoIP solution makes it simple to take a phone and move to another location when dealing with a hurricane or other natural disaster. Since the service is in the cloud and geographically redundant, we are able to maintain service anywhere you have power and Internet connectivity. If it is not possible to physically move the phones, you can easily use the Cytracom Mobile App or other softphone. You can find recommended softphones \",\"type\":\"text\"},{\"text\":\"here\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://help.cytracom.com/hc/en-us/articles/206780696-Cytracom-Recommended-Softphone-Apps\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\" along with configuration instructions.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Beyond the flexibility to move your phone or use our Mobile App, Cytracom's Voice Continuity policies enable our partners and customers to proactively protect lines of communication in the event of an Internet outage. What do customers want to happen to the phones when the Internet goes down? Do they need to switch calls to another branch office? Do they want to redirect to the owner's mobile phone? Voice Continuity policies give total flexibility to redirect calls to any location specified by the customer. Lasting storm damage further inland can also potentially disrupt power and Internet, so please don't delay in setting up voice continuity policies. Learn how \",\"type\":\"text\"},{\"text\":\"here\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://help.cytracom.com/hc/en-us/articles/360000243323-What-is-Voice-Continuity-\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\".\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Finally, don't forget to review your customers' overall business continuity plans and be prepared to put them into action.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Our team is standing by ready to provide support to our customers and partners in the region. Don't hesitate to reach out anytime.\",\"type\":\"text\"}]}]},\"tags\":\"VoIP,Business Continuity\",\"title\":\"Hurricane Voice Continuity Planning\",\"author\":\"Cytracom\",\"category\":\"Me
1ssaging\",\"featured\":false,\"component\":\"blog_post\",\"description\":\"Learn how you can prepare your customers for a natural disaster and keep them up and running during the storm.\",\"published_date\":\"2019-08-01 00:00\"},\"slug\":\"hurricane-voice-continuity-planning\",\"full_slug\":\"resources/blog/hurricane-voice-continuity-planning\",\"sort_by_date\":null,\"position\":-490,\"tag_list\":[],\"is_startpage\":false,\"parent_id\":149949684346751,\"meta_data\":null,\"group_id\":\"638721be-d6a2-4738-ab9d-789664bd9c74\",\"first_published_at\":\"2026-02-28T16:36:17.513Z\",\"release_id\":null,\"lang\":\"default\",\"path\":null,\"alternates\":[],\"default_full_slug\":null,\"translated_slugs\":null},{\"name\":\"AIM for Deeper Insights (Part 3 of a Series)\",\"created_at\":\"2026-02-28T16:35:49.155Z\",\"published_at\":\"2026-02-28T17:25:55.539Z\",\"updated_at\":\"2026-02-28T17:25:55.552Z\",\"id\":149942063775512,\"uuid\":\"45d6cc11-388a-4d7f-963b-90de59facfa1\",\"content\":{\"_uid\":\"7f61c69e-f4ec-4ad7-9ad7-8366bd8316c8\",\"body\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"This year, we have been laser-focused on partner enablement at Cytracom. We always ask ourselves, what can we do to make it simpler for our partners to sell VoIP? How can it be seamless and easy for both our partners and end-users to deploy, use and maintain their phone systems?\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"With our launch of Ivie and Voice Continuity earlier this year, we delivered a new solution that moves VoIP beyond just a voice service. Now, our partners can present a complete business continuity offering—voice, data and email. This enables our partners to change the conversation to focus on business, not just technology (or voice). Part one and two of this blog series covers these topics in deeper detail.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Today, I want to discuss the second piece of our Voice Continuity bundle: Active Intelligence Monitoring. This interactive analytics dashboard gives partners a snapshot of the collective health of their voice customers, as well as the ability to drill down to individual end-user performance. With Active Intelligence Monitoring, Cytracom delivers better visibility, more control, and deeper insight to partners.\",\"type\":\"text\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":2},\"content\":[{\"text\":\"Better Visibility\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Combined with our new partner portal, Active Intelligence Monitoring gives partners a window into the health and performance of their customers' voice services. At the highest level, the partner dashboard gives partners a quick view of the overall status and identifies any customers that may be experiencing an issue.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"In the example widget below, a partner can quickly see that the real-time call quality across all customer accounts is good.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"However, in the Voice Continuity widget below, the partner can also quickly detect that one customer experienced a triggered policy 7 days ago and four other customers do not have policies in place at all. A click will take you directly to the PBX settings for Voice Continuity.\",\"type\":\"text\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":2},\"content\":[{\"text\":\"More Control\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"With the new Cytracom Portal, partners get a single-pane-of-glass view of all customer accounts. What is the overall call quality that they are experiencing? Are there any customers with poor call quality? This information can be gathered on the customer list screen. Where there are anomalies or poor quality reports, partners can quickly drill into the customer and user levels to diagnose and remedy the situation.\",\"type\":\"text\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":2},\"content\":[{\"text\":\"Deep Insight\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"On the customer-account level, Active Intelligence Monitoring provides detailed bar and scatter charts to really get a peek under the hood of customers' VoIP performance. You can filter by e911 location or user. Spot trends, identify trouble spots, and react quickly. Deeper insight enables partners to leverage rich data to provide a positive customer experience. Watch the video below to see the dashboard in action.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"This first release of Active Intelligence Monitoring scratches the surface on the capabilities planned for this impactful Voice Continuity application. Future releases will include features like advanced report generation, real-time alerts, and even proactive recommendations when issues arise.\",\"type\":\"text\"}]}]},\"tags\":\"VoIP,Partners,Ivie,Business Continuity\",\"title\":\"AIM for Deeper Insights (Part 3 of a Series)\",\"author\":\"Cytracom\",\"category\":\"Product\",\"featured\":false,\"component\":\"blog_post\",\"description\":\"Dig into a core tenant of our Voice Continuity Suite: Active Intelligence Monitoring for deep insight into the health of your customers' phone service.\",\"published_date\":\"2019-07-10 00:00\"}
1,\"slug\":\"active-intelligence-monitoring-for-deeper-insights-part-3-of-a-series\",\"full_slug\":\"resources/blog/active-intelligence-monitoring-for-deeper-insights-part-3-of-a-series\",\"sort_by_date\":null,\"position\":-60,\"tag_list\":[],\"is_startpage\":false,\"parent_id\":149949684346751,\"meta_data\":null,\"group_id\":\"d3516bf4-050c-4886-9d51-96474320a6ec\",\"first_published_at\":\"2026-02-28T16:35:49.199Z\",\"release_id\":null,\"lang\":\"default\",\"path\":null,\"alternates\":[],\"default_full_slug\":null,\"translated_slugs\":null},{\"name\":\"Website Strategies for Managed Service Providers\",\"created_at\":\"2026-02-28T16:36:34.950Z\",\"published_at\":\"2026-02-28T17:24:42.230Z\",\"updated_at\":\"2026-02-28T17:24:42.246Z\",\"id\":149942251351902,\"uuid\":\"deb5c710-761d-448a-a69a-17a51d2d64c8\",\"content\":{\"_uid\":\"87f93d7e-ffc7-4c86-8da6-9c67c1f82c21\",\"body\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"You want to grow your MSP, and you have probably realized that word-of-mouth and referrals can only get you so far. A strong website is essential for lead generation and lead conversion. Here's how to build one that works.\",\"type\":\"text\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":2},\"content\":[{\"text\":\"Analyze your Current Situation\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Before making changes, understand where you stand. Use tools like \",\"type\":\"text\"},{\"text\":\"Google Analytics\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://analytics.google.com/\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\" to see how visitors find and use your site. Run a free audit with \",\"type\":\"text\"},{\"text\":\"Website Grader\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://website.grader.com/\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\" to identify gaps. Consider \",\"type\":\"text\"},{\"text\":\"Hotjar\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://www.hotjar.com/\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\" or similar tools to see how users interact with your pages. Check \",\"type\":\"text\"},{\"text\":\"Google Webmaster Tools\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://search.google.com/search-console\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\" for search performance and indexing issues. \",\"type\":\"text\"},{\"text\":\"Agency Analytics\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://www.agencyanalytics.com/\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\" can help MSPs track and report on marketing metrics.\",\"type\":\"text\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":2},\"content\":[{\"text\":\"Use the Latest Web Design Trends\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Your website should feel modern and trustworthy. Mobile responsiveness is non-negotiable—most prospects will first encounter you on a phone. Fast load times matter for both user experience and search rankings. Clear navigation and obvious calls-to-action guide visitors toward conversion.\",\"type\":\"text\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":2},\"content\":[{\"text\":\"Build a Better Website\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"You don't need a massive budget. Platforms like \",\"type\":\"text\"},{\"text\":\"SquareSpace\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://www.squarespace.com/\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\" and \",\"type\":\"text\"},{\"text\":\"WordPress.org\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://wordpress.org/\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\" make it possible to build professional sites without extensive development. Focus on:\",\"type\":\"text\"}]},{\"type\":\"ordered_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"A clear value proposition above the fold\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Service pages that speak to your target audience\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Contact forms and click-to-call buttons in prominent places\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Trust signals: testimonials, certifications, and case studies\",\"type\":\"text\"}]}]}]},{\"type\":\"heading\",\"attrs\":{\"level\":2},\"content\":[{\"text\":\"Continuously Optimize your Website\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Your website is never \\\"done.\\\" Test different headlines, CTAs, and layouts. Monitor which pages drive leads and which fall flat. Use data to refine your messaging and design over time.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Start small, add to it as you go, and optimize it to make it your best sales and marketing tool.\",\"type\":\"text\"}]}]},\"tags\":\"VoIP,Messaging,MSP\",\"title\":\"Website Strategies for Managed Service Providers\",\"author\":\"Cytracom\",\"category\":\"Me
1ssaging\",\"featured\":false,\"component\":\"blog_post\",\"description\":\"Learn how to grow your MSP practice with a strong website optimized for lead generation and lead conversion.\",\"published_date\":\"2019-07-01 00:00\"},\"slug\":\"website-strategies-for-msps\",\"full_slug\":\"resources/blog/website-strategies-for-msps\",\"sort_by_date\":null,\"position\":-760,\"tag_list\":[],\"is_startpage\":false,\"parent_id\":149949684346751,\"meta_data\":null,\"group_id\":\"b0c69a62-6041-44a9-9565-005243d0a829\",\"first_published_at\":\"2026-02-28T16:36:34.990Z\",\"release_id\":null,\"lang\":\"default\",\"path\":null,\"alternates\":[],\"default_full_slug\":null,\"translated_slugs\":null},{\"name\":\"DattoCon San Diego 2019\",\"created_at\":\"2026-02-28T16:36:12.452Z\",\"published_at\":\"2026-02-28T17:25:19.123Z\",\"updated_at\":\"2026-02-28T17:25:19.138Z\",\"id\":149942159191867,\"uuid\":\"e8d730dd-b15f-461c-86db-2ec70c6714b8\",\"content\":{\"_uid\":\"4a048b82-6775-4b28-8c0c-f7e366cb51f2\",\"body\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"The Cytracom team had such a blast at this year's Dattocon! 3 days of fun and invaluable business building at the largest MSP event in the world. Experience what we did in beautiful San Diego by watching our \",\"type\":\"text\"},{\"text\":\"video recap\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://www.youtube.com/watch?v=HddaE0nOlpM\u0026feature=youtu.be\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\", or read below to see how our week went!\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"We kicked off the event with a packed opening reception. Our evening was spent welcoming and meeting plenty of new partners!\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"!\",\"type\":\"text\"},{\"text\":\"(https://cdn.prod.website-files.com/5c9443e7770f51a3c8903020/5d1a6e49a1aa6351e10e6995_FSyTwYKQA3lc16E41ZMmLN7gT_UJUy06KDGAhRFvPfknhWzoLaje3zgDjzB0gwqOPd7msXBxCZ0z5DIyAz-G7rfCIibHmRHUxQS5Bj7sEFv_9oM55pCWsScYBCZvVw4Mh1rTYPmd.png)\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Our booth featured one of San Diego's local craft beers from Thorn Brewing Company. San Diego is well known for its massive craft beer scene, and we were so excited to sponsor a local favorite in our booth!\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"!\",\"type\":\"text\"},{\"text\":\"(https://cdn.prod.website-files.com/5c9443e7770f51a3c8903020/5d13cd9c3719b80224c64783_ceV8-L92SqA-CcmVwmaRcuwMQ-R6SRBZF6i0SyuivFDFMLigUnBctk2setvH5nq3driKPcLoifxv32PMU3onfsRL40_bfwWxrPSkX00l6Rqf25hmwab6fBwYfHQqhia9qld9tMPh.jpeg)\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Every new partner we signed that evening received one of our custom souvenir craft beer glasses!\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"!\",\"type\":\"text\"},{\"text\":\"(https://cdn.prod.website-files.com/5c9443e7770f51a3c8903020/5d13cdb11c7eb2de3f09a8ad_Rbi7b_V7EywqE2bhLQ-rfABc8u2LdDpmozFCkaPLOH03FklQuJyrZciGQb4yovmvMwdPJrmWNBb_BIjpA3GAULpPojWblRTBIYVPxasvInqRprWDrz52HiWTBcjXmFhOE2Owlrkl.png)\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Our booth also featured a game! The Bounce Back game was a huge hit as several partners got the chance to win different giveaways based on points scored.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"!\",\"type\":\"text\"},{\"text\":\"(https://cdn.prod.website-files.com/5c9443e7770f51a3c8903020/5d13cdce3719b8d122c66174_xsoGL77OuMsTo3xfNbfO8W0xuOeT9np6cUrrQF3aaPggO4VRbw6hm3P-0HA_EnIMM3ocGA4GFnEWRDthr5slW4i9TKll1SF5bgdYissXg4ck-oRM_bM8JpdBw8p6T-CAMfG_ytxm.png)\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"The reception was a blast! With great conversations throughout, the night ended with around 30 new partners signed during the opening reception alone.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"!\",\"type\":\"text\"},{\"text\":\"(https://cdn.prod.website-files.com/5c9443e7770f51a3c8903020/5d13cde476837c1d6a819ee8_6-EUoKlZ7hdHiUhI-1Hv22_zrDzMCpvr7fltRJ2y9AIe8YMsDPtLnydmIP_mRuu5knEhnyaY-ZDuP_T87CePeqVpGcD1F1xEFbYVrdSwaY89yU98jSl15-aF1lq9rgBOhLZi8jXJ.jpeg)\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"In addition, Cytracom had the opportunity to be featured on Datto's official event t-shirts! We loved seeing so many MSPs rep the Cytracom logo!\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"!\",\"type\":\"text\"},{\"text\":\"(https://cdn.prod.website-files.com/5c9443e7770f51a3c8903020/5d13cdfa495078ea600605ea_6upzdf6jUMN4Y4MKIoQsrZR0__KNlSjqUySv8k25BQFP7oiB1Rr8lEngj-N6E40sqW6PsDu_qBCSyKyFedWTEb9uH4c3wvizkCGCgOckAgs7QXxDMrB2g1CDB9Se4fzbYDC15byh.jpeg)\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"The first official day of the conference featured Cytracom CEO Zane Conkle's breakout session: Protecting your Customers' Voice Network with Cytracom and Datto. Zane dove into our behind-the-scenes work with Datto to deeply integrate our voice solution with their networking appliance. With this integration in place, a customer's phone service could fail over to LTE in the event of a total outage, providing total continuity of voice services. To learn more about this unique integration check out our \",\"type\":\"text\"},{\"text\":\"on-demand webinar\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"http://bit.ly/31PPCQt\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\" with Datto.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"!\",\"type\":\"text\"},{\"text\":\"(https://cdn.prod.website-files.com/5c9443e7770f51a3c8903020/5d13ce481c7eb26b2609c931_35LWvQA_sCQSL_IdbkBWTBSI7VCoqE75mfMbAOisd9VdjzNPcJ2Td6EBNZAE-t4_NW3RIOUZiaPtvdQ1K4RL25CJJj1lZSBZU6U3RC1Yv-jZ9GqLzfMEM2BcwsIwT00yZLWYlUEe.jpeg)\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Later in the day, Datto's Sr. Network Solutions Architect, Andy Katz, demoed the Datto and Cytracom integration during his technical session Build Complete Networks.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"The next day, we closed out our DattoCon experience by signing a record number of new partners. Then, we headed out to an amazing Datto Elements party at the USS Midway!\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"!\",\"type\":\"text\"},{\"text\":\"(https://cdn.prod.website-files.com/5c9443e7770f51a3c8903020/5d13ce79f6dd4de300231b52_frho4PeFSw67t60yZh30M4YdNWNnbomhf_PIJptvyw6F6Ap4dlH4I9PyIAMeW2U6aJTWk8DiwpvwAEvRAfxLOzCbgaAKB5HsgS6bFJrMRD9X_0EA_aT_Ex9XYUmKyEB-PkgfdN9b.jpeg)\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"!\",\"type\":\"text\"},{\"text\":\"(https://cdn.prod.website-files.com/5c9443e7770f51a3c8903020/5d13ce841b0f95220d932d0b_wftSOfbkGjtalprfyTgcEZybxB8oKzSny6jHOjoRujKOivwifu_Fo5OGH-QRUHR6GHSM5ACjYks11MYTUPlvrm8UTOYZ4AL0mRn_zJrMbBpUtPJ3ntZ9BaV-Pu0LOQezQWTWLIE3.jpeg)\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"!\",\"type\":\"text\"},{\"text\":\"(https://cdn.prod.website-files.com/5c9443e7770f51a3c8903020/5d13ce8d6a207312cebc3363_EEqjgAvPeL65ULYa6cYeOY8iq6MOjlzal4Ow934dtyOzK4eIGCpeV3tvWN64ksDXvysjPilonSkmxx259h4dValjbf7wvi45_msGCzmr7yzBKF8b_4Uk8VL9v5MEqXW8YSGFL_r6.jpeg)\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"We loved DattoCon 2019 and San Diego so much, and we can't wait for Dattocon 2020 in Atlanta next year!\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"!\",\"type\":\"text\"},{\"text\":\"(https://cdn.prod.website-files.com/5c9443e7770f51a3c8903020/5d13cea376837c5eb881d888_k_7LVcyXB0tKzKgWGHiRsH_ux1sdO5qz8W6K8Zced08RUAGzx94F6AWj6_FUG8eZBxv_TS7IsVTk9Mpasl2MQ27PxrG594oVQJ7oGTP8SnKC0TzoZr5e7_-XvEwbWfESLCGv8f_d.jpeg)\",\"type\":\"text\"}]}]},\"tags\":\"VoIP,MSP,Partners,Networking\",\"title\":\"DattoCon San Diego 2019\",\"author\":\"Cytracom\",\"category\":\"Security\",\"featured\":false,\"component\":\"blog_post\",\"description\":\"See what the team was up to in San Diego at DattoCon19, our favorite event of the year.\",\"published_date\":\"2019-06-28 00:00\"},\"slug\":\"dattocon-2019-recap\",\"full_slug\":\"resources/blog/dattocon-2019-recap\",\"sort_by_date\":null,\"position\":-410,\"tag_list\":[],\"is_startpage\"
1:false,\"parent_id\":149949684346751,\"meta_data\":null,\"group_id\":\"51267595-ef4b-44e5-9322-f1f987953981\",\"first_published_at\":\"2026-02-28T16:36:12.488Z\",\"release_id\":null,\"lang\":\"default\",\"path\":null,\"alternates\":[],\"default_full_slug\":null,\"translated_slugs\":null},{\"name\":\"Attract New IT Clients with Inbound Marketing\",\"created_at\":\"2026-02-28T16:35:50.574Z\",\"published_at\":\"2026-02-28T17:25:53.525Z\",\"updated_at\":\"2026-02-28T17:25:53.542Z\",\"id\":149942069595930,\"uuid\":\"99b7dc26-8a74-4350-825d-5bd63321c57a\",\"content\":{\"_uid\":\"f6afa503-4c91-4569-acb7-05ef9be68772\",\"body\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"As a channel-only VoIP provider, Cytracom strives to help our partners grow their business. That's why we will be publishing articles to guide you on gaining more leads and closing more deals this year.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Is your MSP using the same old marketing and sales techniques from 10 years ago? Do you do advertise in newspapers or magazines? Are you cold calling or blasting emails?\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"The problem with these old, expensive marketing techniques is that they are interruptive. Print advertising and cold calls/emails get in the way of people's productivity during the day. Potential prospects are growing increasingly tired of these techniques and using these old methods may push potential customers away from your business.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Not only are people ignoring these old, expensive marketing techniques, the return on their investment is extremely hard to track and measure, and they have very little impact on the bottom line. There must be a better way, right?\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Enter Inbound Marketing: a way to attract clients by delivering the right message, at the right time, in the right channels, so they find you relevant and helpful, rather than interruptive.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"According to HubSpot, a marketing platform for businesses of all sizes, inbound marketing makes it easier to capture potential customers' attention than the old techniques we discussed earlier. This is because inbound marketing focuses on the creation of content designed to address the problems and needs of your ideal customers. An inbound marketing strategy attracts qualified prospects and builds trust and credibility for your business.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Now, what actions should an MSP take to attract more highly qualified prospects? How can we get them to contact you? And how could you close more deals? Let's take a look at the image below:\",\"type\":\"text\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":2},\"content\":[{\"text\":\"The Four Pillars of Inbound Marketing\",\"type\":\"text\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":3},\"content\":[{\"text\":\"1. Attract\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Your potential clients are out there searching online for terms like \\\"IT support in \",\"type\":\"text\"},{\"text\":\"city\",\"type\":\"text\"},{\"text\":\",\\\" or perhaps \\\"IT services in \",\"type\":\"text\"},{\"text\":\"city\",\"type\":\"text\"},{\"text\":\",\\\" because they need urgent help solving their technology issues. They have this sense of urgency because they cannot get anything done until they have their network serviced or their computers fixed. They need help now, but can they find your MSP in their time of need?\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"If your answer is no, then your MSP probably needs to do the following:\",\"type\":\"text\"}]},{\"type\":\"ordered_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Advertise on social media (Facebook, LinkedIn, and even Instagram) by sponsoring posts with content your target audience might find helpful.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Create text ads for those keywords you are targeting, so your website shows up first when people search for those terms.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Design a website that is modern, mobile responsive, fast, secure and optimized for search.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Make sure you include keywords or search terms your potential customers might use.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Generate helpful content that addresses the most common issues your potential clients might have.\",\"type\":\"text\"}]}]}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"It's important that you know your audience inside and out—and understand the message that will resonate with them, the best placements for your ads and content, and the most compelling images or videos that will catch their attention. Buyer Persona Research, an exercise that will let you better understand your buyer, is an important first step to better understanding your target audience and the buying journey they go through before deciding on an IT provider.\",\"type\":\"text\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":3},\"content\":[{\"text\":\"2. Convert\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Once these visitors land on your website, you have the opportunity to convert them into customers. To get this conversion, they must call you or contact you via a form. Your website must have the right message, and above all, be user-friendly. This means your website must be easy to use and navigate, have legible fonts, and a clear path to conversion - a series of calls-to-action (CTAs) that will drive these visitors to the click-to-call button or a form to get in touch with you.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Downloadable assets like eBooks, white papers, or interactive network health asse
1ssments also help capture web visitors' information (name, phone number and email). The use of landing pages - web pages with no navigation or footer, usually hosted in a subdomain like info.yourdomain.com - help prospects stay distraction-free in order to increase the chances of conversion.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"You can also run a remarketing campaign for those web visitors that abandoned your website before giving you a call. These campaigns target visitors with display ads when they surf other sites to keep your solution top of mind.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Also, make sure you offer different ways to get in touch. Have a contact page, a contact form at the bottom or side of each page, your phone number in both the header and the footer of your website, and offer live chat assistance.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Many IT providers stay away from live chat because they think they have to be online 24/7 to answer the chat. That used to be the case, but not anymore. With tools like Intercom.io, you can personalize the chat interface with your office hours and automated messages for when you are away from your desk. Intercom will ask visitors that initiate a conversation with you to leave their email and phone number to be contacted in case you cannot answer right away.\",\"type\":\"text\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":3},\"content\":[{\"text\":\"3. Close\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"When a prospect calls your office, it's incredibly important to handle the call cordially. It's crucial that the best answers to the most common questions are scripted, so that the messaging is consistent from that first online interaction to the first appointment-making call.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"If a prospect fills out a form on your website, a thank-you page must be shown, a follow-up email must be sent letting them know you have gotten their request, and a call must happen as soon as humanly possible.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"When a prospect downloads a content asset on your website, you can create email nurturing sequences to help them along their decision journey until they are ready to give you a call.\",\"type\":\"text\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":3},\"content\":[{\"text\":\"4. Delight\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"A client must feel delighted during their whole interaction with your business in order to leave a favorable review and recommend you to friends and family. Delight should start during their visit to your user-friendly website, continue during the calls and meetings, and be reinforced during any future interaction with your company. Here are some ideas on how to best delight your clients after they make an appointment:\",\"type\":\"text\"}]},{\"type\":\"bullet_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Serve them content on your website that is personalized to their needs. This can be done with marketing platforms like HubSpot\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Send them a survey of their experience during their calls and meetings, so you can improve upon the results\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Politely ask them to review their experience on social networks\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Enter them in a highly targeted email sequence with helpful content specifically crafted for people in their line of business\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Send a \\\"thank you for your trust in our IT support\\\" email\",\"type\":\"text\"}]}]}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Subscribe to our blog to get more content on how to best market to your prospects and grow your IT business.\",\"type\":\"text\"}]}]},\"tags\":\"VoIP,Messaging,MSP,Networking\",\"title\":\"Attract New IT Clients with Inbound Mar
1keting\",\"author\":\"Cytracom\",\"category\":\"Security\",\"featured\":false,\"component\":\"blog_post\",\"description\":\"Enter the world of inbound marketing to learn how smart MSPs attract new leads for managed services.\",\"published_date\":\"2019-06-12 00:00\"},\"slug\":\"attract-new-it-clients-with-inbound-marketing\",\"full_slug\":\"resources/blog/attract-new-it-clients-with-inbound-marketing\",\"sort_by_date\":null,\"position\":-80,\"tag_list\":[],\"is_startpage\":false,\"parent_id\":149949684346751,\"meta_data\":null,\"group_id\":\"2d697a5e-ced7-45e6-9713-2292fab2d141\",\"first_published_at\":\"2026-02-28T16:35:50.616Z\",\"release_id\":null,\"lang\":\"default\",\"path\":null,\"alternates\":[],\"default_full_slug\":null,\"translated_slugs\":null},{\"name\":\"Tips for MSPs to Engage Customers on Social Media\",\"created_at\":\"2026-02-28T16:36:31.766Z\",\"published_at\":\"2026-02-28T17:24:47.632Z\",\"updated_at\":\"2026-02-28T17:24:47.649Z\",\"id\":149942238306137,\"uuid\":\"30e9d2ee-d685-4780-a1cc-74d73658365f\",\"content\":{\"_uid\":\"71b96aa1-a5c6-418b-a1a6-6bee4078260b\",\"body\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Social Media, the ability to use the internet to share and communicate instantly with others, has been around since 1997. Many new social media platforms are now available. But we can all agree, based on number of users and daily usage, that the most popular ones are: Facebook, YouTube, LinkedIn, Instagram, and Twitter.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"People spend many hours interacting with others online, so business owners have had to figure out how to communicate with their audiences through these platforms. By leveraging social media, MSPs can reach potential clients, upsell to their current client base, and make important announcements.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Since social media has been around for a couple of decades, these platforms are very crowded. Your audience is bombarded with many messages every day. The question is: how can MSPs cut through all that noise?\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"At Cytracom, we are big believers of Inbound Marketing for MSPs: a way to attract clients by delivering the right message, at the right time, in the right channels, so they find you relevant and helpful, rather than interruptive. We believe that if MSPs use social media correctly, prospects and current clients will find them and engage with them positively. That is how you cut through the noise.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Let's talk about determining the right message, choosing the best times to post, and how each platform is different, shall we?\",\"type\":\"text\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":2},\"content\":[{\"text\":\"The Right Message\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Before sharing anything on social media, ask yourself this question: Will my audience find this post helpful?\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Remember that you are present on those platforms to engage with your audience on their terms, in the spaces they share with their family and friends. Do you think they want to hear all about your MSP, what sets you apart from competitors and what makes you special? No, they want to read and share information they identify with and that will make their lives or job easier.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"You should study your audience and get to know them. You could follow a few \\\"perfect clients\\\" on their public social accounts for several weeks to learn what they are interested in, the type of content they like or comment on, and what they are willing to share. Then, try to generate similar content, on the same topics and with the same tone.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"You could also ask your current clients what type of content they would enjoy reading or interacting with. Ask them what their pain points were when they found you and write about them. Maybe others will find your content when experiencing the same issues.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Speaking of interactive content, try to generate content that people will engage with like a calculator or a quiz. You can also try sharing videos. They don't have to be perfectly produced, they can be as simple as a regular camera on a tripod filming you discuss tech tips for your audience.\",\"type\":\"text\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":2}
1,\"content\":[{\"text\":\"Best Times to Post\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Think about it: When would people be more likely to spend a chunk of time on social media? Mostly on the weekends, early in the mornings, and in the evenings.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"But as part of your study of your \\\"perfect clients,\\\" you could check what days and times they seem to be more active on social media.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"If you would like to learn the best times to post across the different channels, you can visit \",\"type\":\"text\"},{\"text\":\"this link\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://blog.hubspot.com/marketing/best-times-post-pin-tweet-social-media-infographic\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\".\",\"type\":\"text\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":2},\"content\":[{\"text\":\"The Right Channels\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"The most popular social media networks are Facebook, YouTube, Instagram, LinkedIn, and Twitter.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"People usually say \\\"You can't target businesses on Facebook or Instagram\\\", but the reality is, you won't be targeting companies, but humans. The humans that run those businesses. So if those humans hang out on Facebook, that's where you should hang out, too.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Something else we hear a lot is \\\"You have to be all-business on LinkedIn\\\". Remember that your message should be standard across all channels and that you are there to help your audience with the challenges and pain points they face related to technology. If you remember that, you don't have to worry about sounding more professional here or there.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"We would advise you to try all possible channels to try to reach your audience, discover what works best for your MSP, and do more of it. Maybe your audience hangs out more on Facebook or Twitter. You will know this once the engagement starts to roll in - or not. The study of your \\\"perfect clients\\\" would also inform what channels to focus on.\",\"type\":\"text\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":2},\"content\":[{\"text\":\"Tools to Master Social Media\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"We use HubSpot to manage all of our marketing initiatives, including social media monitoring, posting and analysis, but there are other tools your MSP could try:\",\"type\":\"text\"}]},{\"type\":\"bullet_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Buffer\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://buffer.com/\",\"target\":\"_blank\",\"linktype\":\"url\"}}]}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Hootsuite\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://hootsuite.com/\",\"target\":\"_blank\",\"linktype\":\"url\"}}]}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"SproutSocial\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://sproutsocial.com/\",\"target\":\"_blank\",\"linktype\":\"url\"}}]}]}]}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"These tools come with analytics that will help you learn what posts are generating more engagement and which ones are not working as well. They also allow you to plan in advance your posts and schedule them for future days.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"You can also use the channels' own posting methods and analytics, as well.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"A Word about Social Media Advertising\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Social media networks know everything about us: gender, age, location, interests, etc. You can use that information to target the \\\"perfect clients\\\" and show them ads about your business - always remembering that any content you put out there, even the ones you pay for, have to be helpful to your audience and not all about your MSP.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"You could promote content assets for lead generation, like a checklist on \\\"How to pick the best IT support team for your business\\\".\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"You can also use social media advertising to upsell to current clients, like trying to sell Cytracom's \",\"type\":\"text\"},{\"text\":\"VoIP phone system\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://cytracom.com/product/\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\" to a client that already pays you to manage their network and endpoints. You could do this by promoting a Cost Savings Worksheet (\",\"type\":\"text\"},{\"text\":\"grab ours for free here\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://cdn2.hubspot.net/hubfs/506608/00_Partner_Launch_Kit/02_Cytracom_Cost_Savings_Worksheet.pdf\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\") for them to compare their current solution to VoIP. By managing ALL of their technology needs your MSP can close the door on competitors.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Final Thoughts on Social Media for MSPs\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"We know marketing your MSP can be a lot of hard work, but it will help you grow your business, increase trust in your service, and improve overall client satisfaction. In the end, it will all be very much worth it. Please let us know if you have any questions, as we are more than happy to help!\",\"type\":\"text\"}]}]},\"tags\":\"VoIP,MSP,Networking\",\"title\":\"Tips for MSPs to Engage Customers on Social Media\",\"author\":\"Cytracom\",\"category\":\"Security\",\"featured\":false,\"component\":\"blog_post\",\"description\":\"Attract new customers and build your brand with the right social media strategy for MSPs.\",\"published_date\":\"2019-06-01 00:00\"},\"slug\":\"tips-for-msps-to-engage-customers-on-social-media\",\"full_slug\":\"resources/blog/tips-for-msps-to-engage-customers-on-social-media\",\"sort_by_date\":null,\"position\":-710,\"tag_list\":[],\"is_startpage\"
1:false,\"parent_id\":149949684346751,\"meta_data\":null,\"group_id\":\"34263a91-d7c4-4627-bffd-1ccb3156527a\",\"first_published_at\":\"2026-02-28T16:36:31.807Z\",\"release_id\":null,\"lang\":\"default\",\"path\":null,\"alternates\":[],\"default_full_slug\":null,\"translated_slugs\":null},{\"name\":\"Cytracom Sets New Standard of Excellence in VoIP with Active Intelligence Monitoring\",\"created_at\":\"2026-02-28T16:36:08.028Z\",\"published_at\":\"2026-02-28T17:25:26.389Z\",\"updated_at\":\"2026-02-28T17:25:26.400Z\",\"id\":149942141075252,\"uuid\":\"c7fe9af1-6b73-4caa-9c6c-720fdce67e77\",\"content\":{\"_uid\":\"9a85ea30-02e4-45db-a7d9-04fad7b332d8\",\"body\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Simplifying voice continuity-as-a-service, Cytracom, a leading provider of cloud-based Voice over IP (VoIP), today announced its next wave of innovation: Active Intelligence Monitoring (AIM).\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"AIM delivers real-time visibility into the health and performance of voice services across partner customer portfolios. Partners gain a single-pane-of-glass view to quickly identify issues, spot trends, and deliver a superior customer experience.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"\\\"Cytracom's approach to voice continuity and monitoring addresses a real gap in the market,\\\" said Michael Diamond, NPD Group. \\\"Partners need tools that simplify operations while delivering deeper insight into service health.\\\"\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"\\\"Active Intelligence Monitoring gives us the visibility we've been asking for,\\\" said Kevin Damghani, ITPartners+. \\\"We can now proactively address potential issues before our customers even notice. This is a game-changer for how we manage voice services.\\\"\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"\\\"With AIM, we're raising the bar for what partners should expect from their VoIP provider,\\\" said Zane Conkle, Co-Founder and CEO of Cytracom. \\\"Our partners deserve more than just a dial tone—they deserve intelligence that helps them deliver exceptional service to their customers.\\\"\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"This release marks Cytracom's first iteration of AIM, with enhanced functionality releases planned for the near future.\",\"type\":\"text\"}]}]},\"tags\":\"VoIP,Partners\",\"title\":\"Cytracom Sets New Standard of Excellence in VoIP with Active Intelligence Monitoring\",\"author\":\"Cytracom\",\"category\":\"Partners\",\"featured\":false,\"component\":\"blog_post\",\"description\":\"Cytracom sets a new standard of excellence for VoIP with its release of Active Intelligence Monitoring.\",\"published_date\":\"2018-10-01 00:00\"},\"slug\":\"cytracom-sets-new-standard-of-excellence-in-voip-with-active-intelligence-monitoring\",\"full_slug\":\"resources/blog/cytracom-sets-new-standard-of-excellence-in-voip-with-active-intelligence-monitoring\",\"sort_by_date\":null,\"position\":-340,\"tag_list\":[],\"is_startpage\":false,\"parent_id\":149949684346751,\"meta_data\":null,\"group_id\":\"e28146a0-6f12-4366-b75c-4da411f3d7e4\",\"first_published_at\":\"2026-02-28T16:36:08.064Z\",\"release_id\":null,\"lang\":\"default\",\"path\":null,\"alternates\":[],\"default_full_slug\":null,\"translated_slugs\":null},{\"name\":\"ChannelPro-SMB 2018 Readers' Choice Award\",\"created_at\":\"2026-02-28T16:36:05.149Z\",\"published_at\":\"2026-02-28T17:25:30.384Z\",\"updated_at\":\"2026-02-28T17:25:30.400Z\",\"id\":149942129286960,\"uuid\":\"e6a2e50f-cfd3-44e1-b289-5b0aac3b599a\",\"content\":{\"_uid\":\"dff84f82-2f34-4ed5-8950-72ed2878ddf8\",\"body\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Cytracom, a leading provider of cloud-based Voice over IP (Vo
1IP), announced today that it received the Silver Award for the Best Unified Communications/VoIP vender in the ChannelPro-SMB 2018 Readers' Choice Awards.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"\\\"We are honored that the ChannelPro-SMB readers have recognized us, once again, as one of the top vendors in the VoIP marketplace.\\\" said Zane Conkle, CEO and Co-Founder of Cytracom. \\\"We are laser-focused on our MSP channel and releasing solutions like Voice Continuity to continue enabling our partners and end-customers.\\\"\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Readers of ChannelPro-SMB were invited to participate online in the IT channel's only SMB-focused \",\"type\":\"text\"},{\"text\":\"Readers' Choice Awards\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"http://www.channelpronetwork.com/best-unified-communicationsvoip/2018-readers-choice-awards\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\" by casting their votes for the vendors, distributors, and professional organizations with the most SMB and partner-friendly solutions, services, or programs in the channel today. For each of the 50+ categories, readers were asked to select the option that best satisfies the unique business requirements, work styles, and budgets of their small and midsize business clients, as well as those that best serve their own partner organizations. There were very strong contenders in the Best Unified Communications/VoIP Vendor category: Cisco received Gold, Cytracom Silver, and Ringcentral Bronze.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"The multiple-choice survey, which provided space for write-in responses, was fielded during the first quarter of 2018 and drew participation from more than 800 channel VARs, MSPs, integrators, system builders, and IT consultants. Gold, Silver, and Bronze winners are named in each category.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"\\\"We are gratified that such a large number of readers participated in our survey, underscoring their commitment to, and understanding of, the SMB market and the vendors, distributors, and professional associations with whom they partner,\\\" says Michael Siggins, publisher of ChannelPro-SMB. \\\"The results are a true snapshot of the top IT product and service providers in today's SMB channel.\\\"\",\"type\":\"text\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":2},\"content\":[{\"text\":\"About ChannelPro-SMB\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"ChannelPro-SMB, part of The ChannelPro Network, provides targeted business and technology information for IT channel partners who serve small and midsize businesses. Via a monthly magazine and associated online properties, The ChannelPro Network delivers expert opinion, analysis, news, product reviews, and advice vital to a reseller's business success. Perspectives from VARs, vendors, distributors, and analysts are spotlighted daily. No other media company focuses on the small and midsize marketplace like ChannelPro-SMB. More information is available at \",\"type\":\"text\"},{\"text\":\"www.ChannelProNetwork.com\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"http://www.channelpronetwork.com/\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\".\",\"type\":\"text\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":2},\"content\":[{\"text\":\"About Cytracom\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Cytracom makes VoIP simple—simple to sell and simple to use. With a reliable platform built on flexible, cloud-based technology, Cytracom delivers fully managed, enterprise-grade Hosted VoIP tailored to small to medium business needs. A 100% channel-driven model brings its nationwide partners directly to customers, providing the ease and comfort of working with local, trusted managed service providers.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"As the move to the cloud continues, Cytracom's VoIP solution enables partners to expand their portfolio and ultimately extend their reach and revenue with end-to-e
1nd managed services. Unparalleled tools, support, and training gives partners an advantage over the competition, reinforcing Cytracom's commitment to their success and confidence in its solution. To learn more visit \",\"type\":\"text\"},{\"text\":\"cytracom.com\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"http://www.cytracom.com/\",\"target\":\"_blank\",\"linktype\":\"url\"}}]}]}]},\"tags\":\"VoIP,MSP,Partners,Awards,Networking\",\"title\":\"ChannelPro-SMB 2018 Readers' Choice Award\",\"author\":\"Cytracom\",\"category\":\"Partners\",\"featured\":false,\"component\":\"blog_post\",\"description\":\"Cytracom wins Silver in Best Unified Communication/VoIP vendor category.\",\"published_date\":\"2018-09-01 00:00\"},\"slug\":\"cytracom-receives-channelpro-smb-2018-readers-choice-award\",\"full_slug\":\"resources/blog/cytracom-receives-channelpro-smb-2018-readers-choice-award\",\"sort_by_date\":null,\"position\":-300,\"tag_list\":[],\"is_startpage\":false,\"parent_id\":149949684346751,\"meta_data\":null,\"group_id\":\"6904c534-b00e-4064-a4c3-fe5b2042e5aa\",\"first_published_at\":\"2026-02-28T16:36:05.192Z\",\"release_id\":null,\"lang\":\"default\",\"path\":null,\"alternates\":[],\"default_full_slug\":null,\"translated_slugs\":null},{\"name\":\"Cytracom Welcomes Rusty Tillery as Vice President of Engineering\",\"created_at\":\"2026-02-28T16:36:09.263Z\",\"published_at\":\"2026-02-28T17:25:24.327Z\",\"updated_at\":\"2026-02-28T17:25:24.339Z\",\"id\":149942146133814,\"uuid\":\"8ece41d6-2273-4e9e-824f-9f71588a52bf\",\"content\":{\"_uid\":\"ad692459-024e-4192-bfc0-2ba707d1694f\",\"body\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Cytracom, a leading provider of cloud-based Voice over IP, has appointed Rusty Tillery as the Vice President of Engineering.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Rusty will lead the engineering team as it continues to expand its technical staff for new projects. He brings extensive experience in building and scaling engineering organizations for cloud-based communications and technology companies.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"\\\"We're thrilled to welcome Rusty to the Cytracom team,\\\" said Zane Conkle, Co-Founder and CEO of Cytracom. \\\"His leadership and technical expertise will be instrumental as we continue to innovate and deliver best-in-class solutions for our partners.\\\"\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"\\\"I'm excited to join Cytracom at such a pivotal time in the company's growth,\\\" said Rusty Tillery. \\\"The team has built a strong foundation, and I look forward to scaling our engineering capabilities to support the next phase of product development and partner success.\\\"\",\"type\":\"text\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":2},\"content\":[{\"text\":\"About Cytracom\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Cytracom is a leading provider of cloud-based Voice over IP solutions for the channel. The company delivers enterprise-grade voice, messaging, and business continuity solutions through its network of IT and managed service provider partners. To learn more visit cytracom.com\",\"type\":\"text\"}]}]},\"tags\":\"VoIP,Messaging,MSP,Partners,Networking,Business Continuity\",\"title\":\"Cytracom Welcomes Rusty Tillery as Vice President of Engineering\",\"author\":\"Cytracom\",\"category\":\"Security\",\"featured\":false,\"component\":\"blog_post\",\"description\":\"Rusty will lead the engineering team as it continues to expand its technical staff for new projects.\",\"published_date\":\"2018-07-01 00:00\"},\"slug\":\"cytracom-welcomes-rusty-tillery-as-vice-president-of-engineering\",\"full_slug\":\"resources/blog/cytracom-welcomes-rusty-tillery-as-vice-president-of-engineering\",\"sort_by_date\":null,\"position\":-360,\"tag_list\":[],\"is_startpage\":false,\"parent_id\":149949684346751,\"meta_data\":null,\"group_id\":\"e9936d55-bf9b-4ea3-b8dc-651127af618e\",\"first_published_at\":\"2026-02-28T16:36:09.352Z\",\"release_id\":null,\"lang\":\"default\",\"path\":null,\"alternates\":[],\"default_full_slug\":null,\"translated_slugs\":null},{\"name\":\"Voice Continuity, Powered by Ivie (Part 2 of Series)\",\"created_at\":\"2026-02-28T16:36:33.669Z\",\"published_at\":\"2026-02-28T17:24:44.253Z\",\"updated_at\":\"2026-02-28T17:24:44.266Z\",\"id\":149942246104924,\"uuid\":\"8164c72c-6e82-407f-bc4a-8b92e4a37399\",\"content\":{\"_uid\":\"17cf9217-a7cb-415f-8f7a-c7f21cd2c6fb\",\"body\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"I can't believe it's June! It has been an exciting year at Cytracom, and we have been very busy. In Part 1 of this series, we introduced Ivie and explored the why behind our intelligent voice platform. Today, I want to dig into one of the most powerful applications of Ivie: Voice Continuity.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Think of Voice Continuity as a Business Disaster Recovery (BDR) for your phone system. Just as MSPs sell backup and recovery solutions to protect clients' data, Voice Continuity protects your clients from communication outages and interruptions. When the Internet goes down, when a storm hits, or when disaster strikes—your clients' phones keep working.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"This positions VoIP perfectly within the business continuity conversations you're already having with your customers. During Quarterly Business Reviews (QBRs), when you discuss backup strategies, disaster recovery, and business resilience, voice should be part of that discussion. What happens to your client's phones when their Internet fails? Do calls go unanswered? Or do they seamlessly redirect to mobile devices, another office, or a backup location?\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Voice Continuity gives you and your customers total flexibility. Redirect calls to any location specified by the customer. Switch to another branch office. Redirect to the owner's mobile phone. The choice is theirs—and you can help them plan for it before they need it.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Ivie makes it easy to configure and manage Voice Continuity policies across all your customers from a single pane of glass. You get the visibility, control, and insight you need to deliver voice services with confidence.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Make sure you don't leave voice out of the conversation.\",\"type\":\"text\"}]}]},\"tags\":\"VoIP,Ivie,Business Continuity\",\"title\":\"Voice Continuity, Powered by Ivie (Part 2 of Series)\",\"author\":\"Cytracom\",\"category\":\"Product\",\"featured\":false,\"component\":\"blog_post\",\"description\":\"Dig into our voice continuity solution to protect your clients from outages and interruptions.\",\"published_date\":\"2018-06-15 00:00\"},\"slug\":\"voice-continuity-powered-by-ivie-part-2-of-series\",\"full_slug\":\"resources/blog/voice-continuity-powered-by-ivie-part-2-of-series\",\"sort_by_date\":null,\"position\":-740,\"tag_list\":[],\"is_startpage\"
1:false,\"parent_id\":149949684346751,\"meta_data\":null,\"group_id\":\"61d0fd3a-33fd-446b-a262-5054f13ee5bc\",\"first_published_at\":\"2026-02-28T16:36:33.706Z\",\"release_id\":null,\"lang\":\"default\",\"path\":null,\"alternates\":[],\"default_full_slug\":null,\"translated_slugs\":null},{\"name\":\"Setting the Stage for Ivie (Part 1 of a Series)\",\"created_at\":\"2026-02-28T16:36:24.712Z\",\"published_at\":\"2026-02-28T17:24:59.318Z\",\"updated_at\":\"2026-02-28T17:24:59.330Z\",\"id\":149942209408846,\"uuid\":\"25cd1eed-1ad4-4aa9-954a-2fc9e635f0ac\",\"content\":{\"_uid\":\"910451b3-c148-49ee-80a6-941b23301c9d\",\"body\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"By now, I hope you've heard about Ivie, our intelligent voice platform designed for MSPs. This blog series will explore the applications of this new platform and provide insight into the best ways you can leverage it to drive customer success.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"But before diving into how Ivie will benefit you and your customers, I want to take a step back and talk through the why. Why did Cytracom decide to create Ivie—and why partners should care?\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"We laid the foundation for Ivie when we opened our doors 10 years ago. Frustrated with the VoIP options available to us as MSPs, we knew we had to deliver a service that was different. We knew we needed the flexibility to meet MSPs—those best equipped to deliver VoIP to end customers—wherever they were at. For us, that meant building our own proprietary platform, rather than leasing from another vendor. Having our own platform would free us to take our voice solution in whichever direction the future, and our partners, would dictate.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Flash forward to 2017, a year focused heavily on scaling our platform, our processes and our people. Having built out these items, we were now at a point of maturation where we could shift our focus to what matters most to us: enabling our MSP partners. As a channel-only company, our partners are the lifeblood of our business. We have always invested heavily in the MSP community—and we intend to continue doing so for years to come.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"So, our team went heads down with one question in mind: how can we better empower our partners to deliver voice services? We began by digging into common MSP pain points—and what we discovered was eye-opening.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Being a business owner is hard.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"But, it's a lot harder when you don't have control over the solutions you offer.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Through all our conversations amongst ourselves and with partners, this central theme emerged. Most MSPs offering voice services experience a level of uncertainty around selling and supporting VoIP due to a perceived lack of control over the solution. We discovered three critical items that partners need to mitigate this uncertainty and deliver VoIP with confidence:\",\"type\":\"text\"}]},{\"type\":\"ordered_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Better visibility: MSPs need a window into the health and performance of the voice services they deploy.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"More control: They need a single pane of glass to manage all customers' services seamlessly.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Deep insight: They need access to information to make the best decisions for their customers.\",\"type\":\"text\"}]}]}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"With these three items in mind, we built Ivie. Our intelligent voice platform empowers MSPs to finally deliver voice services with confidence. Confidence that they can monitor and report on the quality of customers' services. Confidence that they will be the first to know if and when issues arise. And confidence that they will have the tools necessary to optimize their customers' experiences. In that, Ivie is a powerful agent of change for VoIP and the MSP community.\",\"type\":\"text\"}]}]},\"tags\":\"VoIP,MSP,Ivie\",\"title\":\"Setting the Stage for Ivie (Part 1 of a Series)\",\"author\":\"Cytracom\",\"category\":\"Product\",\"featured\":false,\"component\":\"blog_post\",\"description\":\"Meet IVIE, our voice intelligence engine designed to help MSPs provide voice continuity for customers.\",\"published_date\":\"2018-06-01 00:00\"},\"slug\":\"setting-the-stage-for-ivie-part-1-of-a-series\",\"full_slug\":\"resources/blog/setting-the-stage-for-ivie-part-1-of-a-series\",\"sort_by_date\":null,\"position\":-600,\"tag_list\":[],\"is_startpage\"
1:false,\"parent_id\":149949684346751,\"meta_data\":null,\"group_id\":\"d718b4fe-4571-44fd-b56f-c8aab8f6a627\",\"first_published_at\":\"2026-02-28T16:36:24.746Z\",\"release_id\":null,\"lang\":\"default\",\"path\":null,\"alternates\":[],\"default_full_slug\":null,\"translated_slugs\":null},{\"name\":\"Cytracom Launches New Fax Solution in Partnership with Documo\",\"created_at\":\"2026-02-28T16:36:03.814Z\",\"published_at\":\"2026-02-28T17:25:32.498Z\",\"updated_at\":\"2026-02-28T17:25:32.513Z\",\"id\":149942123814702,\"uuid\":\"ec141b93-f5c9-4f32-86dc-754bc2254e61\",\"content\":{\"_uid\":\"0169fbb4-d642-4896-8fd8-b2b91235f50e\",\"body\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Cytracom, a leading provider of cloud-based Voice over IP (VoIP), today released its new cloud fax solution in partnership with Documo, a developer of next-generation document workflow solutions that include its cloud fax platform, mFax. The joint fax solution is available immediately for Cytracom partners and customers.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Cytracom Fax (cFax) powered by Documo will provide robust fax capabilities designed for the modern workforce. Some of the key features available include:\",\"type\":\"text\"}]},{\"type\":\"bullet_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Fax-only infrastructure - the backbone is built and optimized specifically for fax, enabling maximum quality and deliverability.\",\"type\":\"text\"}]}]}]},{\"type\":\"bullet_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Automatic cloud storage - all faxes sent and received are automatically stored in the cloud. Users can tag them to be searched later.\",\"type\":\"text\"}]}]}]},{\"type\":\"bullet_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Security and compliance - the solution provides user authentication, encrypted document exchange, advanced perimeter defense, and routine data backups.\",\"type\":\"text\"}]}]}]},{\"type\":\"bullet_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Advanced admin portal - easily create and manage users, assign fax numbers, and set account-level permissions from any web browser with the robust, carrier-class administrative web interface.\",\"type\":\"text\"}]}]}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"\\\"We have always focused on our voice solution and making VoIP as simple as possible to sell, deploy, and support,\\\" said Zane Conkle, CEO and co-founder of Cytracom. \\\"While we have previously recommended third party fax solutions for customers, we felt Documo's powerful offering was the right fit for us to fully integrate a fax solution into our product portfolio.\\\"\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Cytracom prioritized a fax solution to meet the needs of its MSP partners as they deliver voice services to customers. Partners can now offer fax along with the full voice suite — on one bill and managed easily from the Cytracom portal.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"\\\"Cytracom serves a market of customers with a clear need for fax services,\\\" said Matt Herrera, founder and CEO of Documo. \\\"We like their go-to-market channel strategy and think this partnership will provide true benefits for our mutual end-users.\\\"\",\"type\":\"text\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":2},\"content\":[{\"text\":\"About Cytracom\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Cytracom makes VoIP simple—simple to sell and simple to use. With a reliable platform built on flexible, cloud-based technology, Cytracom delivers fully managed, enterprise-grade Hosted VoIP tailored to small business needs. A 100% channel-driven model brings its nationwide partners directly to customers, providing the ease and comfort of working with local, trusted managed service providers.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"As the move to the cloud continues, Cytracom's VoIP solution enables partners to expand their portfolio and ultimately extend their reach and revenue with end-to-e
1nd managed services. Unparalleled tools, support, and training gives partners an advantage over the competition, reinforcing Cytracom's commitment to their success and confidence in its solution. To learn more visit cytracom.com.\",\"type\":\"text\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":2},\"content\":[{\"text\":\"About Documo\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Documo\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://www.documo.com/\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\" is building the next generation of document workflow products that make working with documents seamless, more secure, and help eliminate the need for paper processes. In addition to its flagship product, \",\"type\":\"text\"},{\"text\":\"mFax\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://www.mfax.io/\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\", Documo is currently building a new Secure Document Exchange Network (\",\"type\":\"text\"},{\"text\":\"SDEN\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://www.sden.io/\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\") built on an enterprise-class permissioned blockchain network.\",\"type\":\"text\"}]}]},\"tags\":\"VoIP,Compliance,MSP,Partners,Networking\",\"title\":\"Cytracom Launches New Fax Solution in Partnership with Documo\",\"author\":\"Cytracom\",\"category\":\"Security\",\"featured\":false,\"component\":\"blog_post\",\"description\":\"Our new cFax solution allows partners to offer fax along with the full voice suite, on one bill.\",\"published_date\":\"2018-06-01 00:00\"},\"slug\":\"cytracom-launches-new-fax-solution-in-partnership-with-documo\",\"full_slug\":\"resources/blog/cytracom-launches-new-fax-solution-in-partnership-with-documo\",\"sort_by_date\":null,\"position\":-280,\"tag_list\":[],\"is_startpage\":false,\"parent_id\":149949684346751,\"meta_data\":null,\"group_id\":\"d15ce2af-e8f1-4df5-8414-aad7d990c139\",\"first_published_at\":\"2026-02-28T16:36:03.854Z\",\"release_id\":null,\"lang\":\"default\",\"path\":null,\"alternates\":[],\"default_full_slug\":null,\"translated_slugs\":null},{\"name\":\"Introducing Cytracom's New Voice Intelligence Engine\",\"created_at\":\"2026-02-28T16:36:18.021Z\",\"published_at\":\"2026-02-28T17:25:09.471Z\",\"updated_at\":\"2026-02-28T17:25:09.483Z\",\"id\":149942182018884,\"uuid\":\"e5b0f429-0c63-4c5d-9b1b-304d2fbe98d5\",\"content\":{\"_uid\":\"aa77285a-2204-4f52-83bf-58b1219ba3ae\",\"body\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"_Innovative voice intelligence engine integrates with Cytracom's proprietary platform to prioritize continuity and the customer experience, making VoIP a hassle-free, high-performance managed service for MSPs_\",\"type\":\"text\"}]}
1,{\"type\":\"paragraph\",\"content\":[{\"text\":\"Dallas, TX - February 21, 2018 - Cytracom today unveiled Ivie, the IT channel's first integrated voice intelligence engine built to help MSPs further simplify, secure, sell and scale managed VoIP services to meet the needs of SMBs and SMEs.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Available immediately to channel partners in the U.S., Ivie intelligently tracks and analyzes data in the customer's voice network, detects anomalies and proactively notifies MSPs and their customers in real time when escalations are necessary and performance is impacted. The new intelligence layer works seamlessly with Cytracom's proprietary and proven VoIP platform, and serves as a great entry point or \\\"add on\\\" service for MSPs.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"\\\"MSPs are under increasing pressure to proactively manage every aspect of their customer's IT ecosystem, whether hosted locally or in the cloud,\\\" said Zane Conkle, Co-Founder and CEO of Cytracom. \\\"Keeping in line with our cloud-based VoIP solution, we built Ivie from the ground up to empower MSPs with the automation and intelligence needed to simplify services management and bolster their customers' confidence in VoIP.\\\"\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"The move to digital is happening across virtually all markets and all businesses regardless of size. Smart MSPs are talking about, and taking action around, business continuity to ensure their customers stay connected and have plans in play for when, not if, the unthinkable happens. Historically, voice services have not been part of these conversations, until now. With Ivie's built-in Voice Continuity Policies, MSPs can proactively manage and ultimately protect customers' voice services, just like they do with data and email in the event of a business interruption or disaster.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"\\\"Managed VoIP is an easy add-on to an existing services contract, and works effortlessly to enhance the customer experience and get an organization comfortable with the move toward cloud and digital transformation,\\\" explains Conkle. \\\"Adding Ivie to our VoIP platform was a strategic investment in R\u0026D that will bring tremendous value and service differentiation to us and our channel partners. Together we will accelerate the adoption of managed VoIP, and raise commercial confidence in technology by making voice continuity part of every business continuity plan.\\\"\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"_Be the first to receive updates about Ivie, as well as exclusive sales and marketing content, by joining our mailing list \",\"type\":\"text\"},{\"text\":\"here\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://old.cytracom.com/product/ivie-subscribe/\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\"._\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"!\",\"type\":\"text\"},{\"text\":\"(/images/posts/ivie-screenshot.png)\",\"type\":\"text\"}]}]},\"tags\":\"VoIP,MSP,Ivie,Networking,Business Continuity\",\"title\":\"Introducing Cytracom's New Voice Intelligence Engine\",\"author\":\"Cytracom\",\"category\":\"Product\",\"featured\":false,\"component\":\"blog_post\",\"description\":\"Ivie is the IT channel's first integrated voice intelligence engine built to help MSPs further simplify, secure, sell and scale managed VoIP services.\",\"published_date\":\"2018-02-21 00:00\"},\"slug\":\"introducing-cytracoms-new-voice-intelligence-engine\",\"full_slug\":\"resources/blog/introducing-cytracoms-new-voice-intelligence-engine\",\"sort_by_date\":null,\"position\":-500,\"tag_list\":[],\"is_startpage\":false,\"parent_id\":149949684346751,\"meta_data\":null,\"group_id\":\"056b06ba-058d-45f0-91dd-24ed0635227a\",\"first_published_at\":\"2026-02-28T16:36:18.065Z\",\"release_id\":null,\"lang\":\"default\",\"path\":null,\"alternates\":[],\"default_full_slug\":null,\"translated_slugs\":null},{\"name\":\"QBRs: Identifying Solutions for your Client\",\"created_at\":\"2026-02-28T16:36:22.653Z\",\"published_at\":\"2026-02-28T17:25:02.380Z\",\"updated_at\":\"2026-02-28T17:25:02.393Z\",\"id\":149942200975179,\"uuid\":\"abc1f5ba-0ea0-44e6-a711-42653bee72e4\",\"content\":{\"_uid\":\"2dff12a7-76a6-4927-9e2c-77295f789bc3\",\"body\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"A quarterly business review (QBR) is a focused one- to two-h
1our meeting each quarter with clients to review key business objectives, measure past accomplishments, and identify new solutions. QBRs sometimes go by other names—executive business review, technical review, etc.—but the goal remains the same: understand your clients business better so you can help them achieve their goals. For the purposes of this blog, we will refer to the meetings as a QBR.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"QBRs are all about customer satisfaction and upsell. By doing these meetings on a quarterly basis, you are able to show value and become more of a trusted adviser to your clients. Beyond just a technical or sales conversation, QBRs should facilitate a business discussion. The goal is to understand the business challenges faced by your client and lay out a comprehensive plan to help them successfully overcome these challenges. This is a great opportunity to cross-sell and upsell products and solutions in your portfolio.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"As a best practice, you should spend a lot of the time listening to your client (and documenting the feedback) so you really understand their situation—and then, make the solutions part of the two-way conversation. The list below outlines key topics as an agenda for the conversation:\",\"type\":\"text\"}]},{\"type\":\"ordered_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Where are they taking the business?\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Technical review\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Next steps\",\"type\":\"text\"}]}]}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Where are they taking the business? Is the client adding 10 new employees next month? Do they have plans to expand to two new locations in the fall? The initial stage of the QBR should focus on goals and objectives your client has for the short, mid and long-term. During this part of the conversation, you should identify and discuss areas to help them address growth and changes they expect with the business.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Technical review - this stage of the QBR focuses on a review of tickets, outstanding issues, and the overall health of the client. If this is the first QBR, you can review all the items above and gather a data baseline to use as a benchmark for future meetings. If this is a follow-up QBR, you can compare numbers and show increase/decrease across key metrics. Also, if this is a follow-up meeting, be sure to review notes, action items, and open/closed items from the last meeting.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Next steps - the first thing to do before you leave the conference room is to schedule the next QBR. After that is on the calendar, document the list of agreed-upon next steps. Always share this list with the client after the meeting and use it during the next QBR to recap. You will likely have a list of open issues that you need to address after the meeting. You should also address solutions you uncovered during the conversation—and either close the deal or set the stage to go back for new business.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Ok great you say, how do I get started? In our recent experience talking with many MSPs, we have found that about sixty percent of them are actively holding QBRs with their clients. So, the other forty percent we canvassed are not taking advantage of these QBRs. So, if you're in the forty percent group, the best place to start is by looking at your client list. You can start with the most strategic clients, but it's a great idea to do these meetings with all of your clients. Develop a meeting agenda that works for you and get started by scheduling that first meeting. Moving to a consultive or business conversation enables you to really get to know y
1our client, understand their goals, and work with them to help them achieve success.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"There are many resources on QBRs that you can find to get more information. Research best practices, tips, and tricks to help you develop a plan. The end goal should be to develop a blueprint that is repeatable, useful and valuable for your IT practice and for your clients' too.\",\"type\":\"text\"}]}]},\"tags\":\"Company News\",\"title\":\"QBRs: Identifying Solutions for your Client\",\"author\":\"Cytracom\",\"category\":\"Company\",\"featured\":false,\"component\":\"blog_post\",\"description\":\"Quarterly Business Reviews provide the perfect avenue to meet customer needs and grow revenue.\",\"published_date\":\"2017-11-01 00:00\"},\"slug\":\"quarterly-business-review-identifying-solutions-for-your-client\",\"full_slug\":\"resources/blog/quarterly-business-review-identifying-solutions-for-your-client\",\"sort_by_date\":null,\"position\":-570,\"tag_list\":[],\"is_startpage\":false,\"parent_id\":149949684346751,\"meta_data\":null,\"group_id\":\"9ba795be-6826-4d70-8ecd-8d2437866289\",\"first_published_at\":\"2026-02-28T16:36:22.691Z\",\"release_id\":null,\"lang\":\"default\",\"path\":null,\"alternates\":[],\"default_full_slug\":null,\"translated_slugs\":null},{\"name\":\"Partner Testimonial Videos\",\"created_at\":\"2026-02-28T16:36:21.859Z\",\"published_at\":\"2026-02-28T17:25:03.415Z\",\"updated_at\":\"2026-02-28T17:25:03.428Z\",\"id\":149942197727050,\"uuid\":\"1525a801-844d-498a-bf1a-0e3d899244f3\",\"content\":{\"_uid\":\"efdb43b2-0ca5-4950-8d30-8e5cc021e1cc\",\"body\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Hear from our partners about their experience with Cytracom, VoIP, and adding voice communications to their portfolio from our series of partner testimonial videos recorded at the 2017 The 20 conference. This is a great time to become a partner or become a more active partner with some great promotions and toolkits to help you succeed!\",\"type\":\"text\"}]}]},\"tags\":\"VoIP,Partners\",\"title\":\"Partner Testimonial Videos\",\"author\":\"Cytracom\",\"category\":\"Partners\",\"featured\":false,\"component\":\"blog_post\",\"description\":\"Hear why our partners at Nashville Computer love working with Cytracom.\",\"published_date\":\"2017-10-01 00:00\"},\"slug\":\"partner-testimonial-videos\",\"full_slug\":\"resources/blog/partner-testimonial-videos\",\"sort_by_date\":null,\"position\":-560,\"tag_list\":[],\"is_startpage\":false,\"parent_id\":149949684346751,\"meta_data\":null,\"group_id\":\"9ec23ef1-0d5b-4407-97ea-7b81ae5e22d0\",\"first_published_at\":\"2026-02-28T16:36:21.895Z\",\"release_id\":null,\"lang\":\"default\",\"path\":null,\"alternates\":[],\"default_full_slug\":null,\"translated_slugs\":null},{\"name\":\"Strategies for Moving to the Cloud\",\"created_at\":\"2026-02-28T16:36:25.941Z\",\"published_at\":\"2026-02-28T17:24:57.098Z\",\"updated_at\":\"2026-02-28T17:24:57.111Z\",\"id\":149942214442832,\"uuid\":\"368f1d46-d4d2-4d50-b703-6a9603b81caa\",\"content\":{\"_uid\":\"2d4b2d86-1eaf-48ab-a146-22c0358608c0\",\"body\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"You can't open a newspaper, magazine or browse the web these days without running across an ad, article or other data about the \\\"Cloud.\\\" From a consumer perspective, there are streaming movies, music and file storage in the Cloud. For businesses, the Cloud provides opportunities for storage and shared access, hosted applications, and new tools for teamwork and collaboration. We are just scratching the surface on what is possible based on Cloud-based technologies.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"So you are thinking about moving to the Cloud? What are the next steps? With so many options it can be difficult to even establish a starting point.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"One of the first steps in the process is to take a step back and assess and inventory your current network architecture, applications, and data. Throughout this process, you need to determine which applications are suitable for the Cloud and which are not. Some applications, which may work great for your organization, may not be ready for the cloud.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"So far so good, you have taken a few small steps on the way to the Cloud. One early question you need to ask: do I outsource my IT work or do everything internally? There are many factors in play with these decisions. Do you already have the IT talent on staff? Are they up to speed on Cloud technologies? Do you have a trusted Managed Service Provider (MSP) that can help with this journey? The Cloud is very dynamic and it takes a consistent effort to stay on top of new features, functionality, and opportunities! Make sure you have the right staff -- either internal or a vendor -- that can help you make the journey.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"After you have a good understanding of your applications and data that are ready for the cloud, you need to pick y
1our Cloud flavor. Cloud flavor? Yes, there are different variations of the cloud - Public, Private, and Hybrid. This is where you need more due diligence. Public Cloud includes providers such as Amazon Web Services (AWS), Rackspace, Microsoft Azure and others. The Public Cloud generally allows businesses to self-manage their servers and enjoy a pay-as-you-go model in a shared multi-tenant environment. A Private Cloud offers a dedicated environment for a single client. If you need higher security and more control over your performance (hardware, network, and storage), a Private Cloud may be a fit for you. The Hybrid Cloud provides a mix of both Public and Private.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"No matter what Cloud choice you make, you need to factor in security. This obviously involves the technology side with the architecture, setup, security settings, etc. But you also need to add the human factor. Training for people on setting strong passwords and then protecting those passwords is security 101. The next step is to have them remain diligent to avoid phishing attacks and other methods that add malware, ransomware, etc to their computers and network.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Even with the Cloud implementation, you still need a Business Continuity plan. What is that you say? Well, what if disaster strikes and you lose access to your office? How do you continue business in a normal fashion? That is where your Business Continuity plan comes into play. There is a technology side, which involves your Cloud, computers, phones, etc. and there is the human side. Planning where people go in the event of an emergency and how can they communicate. It is important to have all these steps mapped out and ready to go when the need arises.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"So we have introduced many things to consider when moving to the Cloud. Obviously, we have outlined some general steps on the migration process. You will need to dig in to gather more technical data and have specific strategies for your business. One last thought to consider is the overall migration strategy. Remember that eating an elephant can only be done one way: one bite at a time! This same philosophy applies when migrating to the cloud. Establish your overall goal, but remember to do it one step at a time. There is nothing wrong with starting small and enjoying success along the way!\",\"type\":\"text\"}]}]},\"tags\":\"Security,MSP,Networking,Business Continuity\",\"title\":\"Strategies for Moving to the Cloud\",\"author\":\"Cytracom\",\"category\":\"Security\",\"featured\":false,\"component\":\"blog_post\",\"description\":\"Thinking of making the move to cloud? Have a plan in place.\",\"published_date\":\"2017-08-01 00:00\"},\"slug\":\"strategies-for-moving-to-the-cloud\",\"full_slug\":\"resources/blog/strategies-for-moving-to-the-cloud\",\"sort_by_date\":null,\"position\":-620,\"tag_list\":[],\"is_startpage\":false,\"parent_id\":149949684346751,\"meta_data\":null,\"group_id\":\"1a70985a-a3e3-4bfc-8787-db6c1ffab7af\",\"first_published_at\":\"2026-02-28T16:36:25.979Z\",\"release_id\":null,\"lang\":\"default\",\"path\":null,\"alternates\":[],\"default_full_slug\":null,\"translated_slugs\":null},{\"name\":\"Keep Your Feet on the Ground and Your Voice Services in the Cloud\",\"created_at\":\"2026-02-28T16:36:18.740Z\",\"published_at\":\"2026-02-28T17:25:08.431Z\",\"updated_at\":\"2026-02-28T17:25:08.446Z\",\"id\":149942184947525,\"uuid\":\"73078d30-49d5-49b0-8dec-4bfcada1d65e\",\"content\":{\"_uid\":\"b6704a9a-0bdf-4f57-a98f-33bf3bf159d2\",\"body\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"The cloud, or cloud computing, is all the talk in today's business markets. Beyond that, cloud usage is also huge in the consumer market. From using iCloud to Google Home and Gmail in your personal life to offering advanced cloud-based services to meet your customers' business needs, chances are you interact with the cloud in some way each day. And if you're not there already, you should start moving in that direction now.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"But taking a step back, we would like to explore some of the overall benef
1its of the cloud from a pure IT infrastructure standpoint--and the benefits of offering voice hosted in the cloud (VoIP). As an MSP, all the concepts below are great selling points for SMBs as you work with them to provide guidance for all their networking needs--and as you help them migrate services to the cloud.\",\"type\":\"text\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":2},\"content\":[{\"text\":\"So tell me about the cloud\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"The cloud has been around and gaining traction for the last 15~20 years. Advances in computing power and networking have made the cloud feasible for any size business. It has been the perfect storm of computers, networks, and high-value applications that have come together to create an environment that has allowed the cloud to take off. But this is all abstract--below you will find some definitive points that highlight the advantages the cloud brings to businesses.\",\"type\":\"text\"}]},{\"type\":\"bullet_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Business continuity\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" - The cloud should be part of every business continuity plan. By having applications and data in the cloud, companies have a head start on keeping these items safe.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Increased collaboration\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" - Multiple employees at remote locations can access single source files to achieve business goals.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Mobility\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" - business today is on-the-go. The cloud allows employees to access files at the office, on the road, or at home with ease.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Focus on the business\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" - SMBs are typically great at coming up with business ideas, taking them to market and monetizing, but not as great at building out IT infrastructure. The cloud allows businesses to ramp up quickly with the product and internal software without having to focus on the core IT infrastructure.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Scale and flexibility\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" - businesses grow and contract for many reasons, including seasonal flexing or as part of the overall business cycle. Either way, the cloud allows businesses to quickly add or delete capacity as needed.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Speed to market\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" - SMBs with limited IT resources and budgets can quickly deploy new productivity applications internally and go to market with new offerings sooner when taking advantage of cloud computing\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Cost savings\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" - cost is not everything, but it's important to businesses watching the bottom line. Cost savings can translate to low or no capital expense (CAPEX) when moving to the cloud. Cloud computing is typically an operating expense (OPEX) that businesses can fit into a monthly or quarterly budget.\",\"type\":\"text\"}]}]}]},{\"type\":\"heading\",\"attrs\":{\"level\":2},\"content\":[{\"text\":\"Why voice in the cloud\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"The list above gives just a general intro to the cloud for all purposes. The same list applies when you are adding business voice communications to the conversation. Any SMBs still using old key systems or legacy PBXs will see a quantum leap to more advanced features and functionality when moving their voice to the cloud. For VoIP communications systems, the cloud offers more power and flexibility than a premises-based system. The cloud simplifies the deployment of voice communications, provides cost efficiencies, and takes features and functionality to the next level.\",\"type\":\"text\"}]},{\"type\":\"bullet_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Easy to setup and use\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" - simplicity is the key when rolling out new services to SMBs. Do they have someone to help them get it going, is it fairly easy?\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Focus on your core business, not the phone system\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" - the same as outsourced IT, SMBs can have an effective communication system to focus on business needs -- rather than worrying about maintaining the phone system.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Get insights into usage\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" - SMBs can get detailed metrics for call time, call volumes, and many other data points to effectively manage their business.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Features\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" - there are a wide range of features, including voicemail to text, auto attendant, conference calling, mobility features, and more with cloud-based voice. Additionally, new features and updates are seamlessly introduced through the cloud.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Cost effective\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" - cloud-based voice services shift the cost structure from a large initial investment, ongoing maintenance and support costs to a streamlined, monthly subscription. In addition to a straight-forward monthly cost, cloud-based voice typically has low to no upfront costs.\",\"type\":\"text\"}]}]}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"There are many advantages with cloud computing for your customers across all areas of the business. Adding voice services to the mix broadens your portfolio and provides another service to get deeply integrated 
1with your customers.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Contact our channel team ([email protected]) to get more details on adding our VoIP solution to your MSP portfolio.\",\"type\":\"text\"}]}]},\"tags\":\"VoIP,MSP,Partners,Remote Work,Networking,Business Continuity\",\"title\":\"Keep Your Feet on the Ground and Your Voice Services in the Cloud\",\"author\":\"Cytracom\",\"category\":\"Security\",\"featured\":false,\"component\":\"blog_post\",\"description\":\"Explore the overall benefits of cloud and why it matters for voice services.\",\"published_date\":\"2017-08-01 00:00\"},\"slug\":\"keep-your-feet-on-the-ground-and-your-voice-services-in-the-cloud\",\"full_slug\":\"resources/blog/keep-your-feet-on-the-ground-and-your-voice-services-in-the-cloud\",\"sort_by_date\":null,\"position\":-510,\"tag_list\":[],\"is_startpage\":false,\"parent_id\":149949684346751,\"meta_data\":null,\"group_id\":\"9c4c8f84-4c9b-4c5a-a17e-0d6705a8808d\",\"first_published_at\":\"2026-02-28T16:36:18.778Z\",\"release_id\":null,\"lang\":\"default\",\"path\":null,\"alternates\":[],\"default_full_slug\":null,\"translated_slugs\":null},{\"name\":\"Cytracom Opens New Corporate Headquarters\",\"created_at\":\"2026-02-28T16:36:04.377Z\",\"published_at\":\"2026-02-28T17:25:31.489Z\",\"updated_at\":\"2026-02-28T17:25:31.502Z\",\"id\":149942126120751,\"uuid\":\"7732e2a8-77bc-4535-a013-a7a98d74a07b\",\"content\":{\"_uid\":\"7feaa30d-0748-4666-b33b-9f1725b4ba80\",\"body\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"(ALLEN) – Cytracom, a leading provider of cloud-based Voice over IP, celebrated the grand opening of its new corporate headquarters in Allen, Texas on Tuesday, June 20, 2017, becoming the third resident of the new AllenPlace office park.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"The move to the 10,000 square-foot facility—which houses senior management, engineering, support, marketing and channel teams—comes as the 9-year-old company continues to build momentum in the business voice category.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"\\\"Allen and North Dallas have some of the top IT talent we need to staff our growing business,\\\" said Zane Conkle, CEO of Cytracom. \\\"Our rapid growth of customers and partners over the last two years necessitated our move to accommodate new employees.\\\"\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Much of Cytracom's recent success can be attributed to its award-winning partner program, garnering such recognition as ASCII's Best Partner Incentives, Best Revenue Generator, and Best Market Opportunity. Cytracom invests in partners as part of its mission to support and enable small-to-medium businesses with simple, yet advanced communication solutions.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"\\\"We believe every company deserves access to the tools it needs to reach its full potential,\\\" said Conkle, \\\"and we strive to make one of the most critical tools, advanced phone service, easy for companies to buy, sell and use.\\\"\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"At the opening and ribbon cutting ceremony, Cytracom featured local vendors from its new Allen, TX home. The company also welcomed community leaders,\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"\\\"Cytracom is a welcome addition to the city of Allen,\\\" said Dan Bowman, Executive Director/CEO of Allen Economic Development Corporation. \\\"It is the type of technology company that will benefit greatly from Allen's highly skilled workforce and access to top-tier amenities like the neighboring Watters Creek Center.\\\"\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"This announcement follows other development news in Allen including: Kaizen Development Partners' One Bethany East, a 125,000-square-foot luxury Class A office building; a $91 million Convention Center at Watters Creek and attached four-star hotel, Delta Hotels by Marriott, a new 136-room ALOFT hotel; WatchGuard Video's new 147,000 square-foot corporate headquarters and NETSCOUT's 145,000 square-foot regional research and development office all opening in 2018.\",\"type\":\"text\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":2},\"content\":[{\"text\":\"About Allen Economic Development Corporation\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"The Allen Economic Development Corporation (AEDC) is funded through a citywide half-cent sales tax and charged with facilitating company relocations and assisting the expansion of existing businesses, which creates jobs and generates additional tax revenue to the community. Today, Allen's total ad valorem tax base exceeds $8.5 billion. Recently, the AEDC was instrumental in recruiting KONE Elevators, MonkeySports and CVE Technology to locate office
1s in Allen. To learn more, visit \",\"type\":\"text\"},{\"text\":\"www.AllenEDC.com\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"http://www.allenedc.com/\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\".\",\"type\":\"text\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":2},\"content\":[{\"text\":\"Media Inquiries\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Eileen Gonzales, Marketing Director\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Allen Economic Development Corporation\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Phone: (972) 727-0228\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"[email protected]\",\"type\":\"text\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":2},\"content\":[{\"text\":\"About Cytracom\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Cytracom makes VoIP simple—simple to sell and simple to use. With a reliable platform built on flexible, cloud-based technology, Cytracom delivers fully managed, enterprise-grade Hosted VoIP tailored to small business needs. A 100% channel-driven model brings its nationwide partners directly to customers, providing the ease and comfort of working with local, trusted providers.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"As the move to the cloud continues, Cytracom VoIP solutions enable partners to expand their portfolios and ultimately extend reach and revenue with end-to-end managed services. Unparalleled tools, support, and training give partners an advantage over the competition, reinforcing Cytracom's commitment to their success and confidence in its solution.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Contact:\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Noah Sessions\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Cytracom\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"469.607.8787\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"[email protected]\",\"type\":\"text\"}]}]},\"tags\":\"VoIP,MSP,Partners,Awards\",\"title\":\"Cytracom Opens New Corporate Headquarters\",\"author\":\"Cytracom\",\"category\":\"Partners\",\"featured\":false,\"component\":\"blog_post\",\"description\":\"Here we grow again! Cytracom opens new headquarters in Allen, TX.\",\"published_date\":\"2017-06-20 00:00\"},\"slug\":\"cytracom-opens-new-corporate-headquarters\",\"full_slug\":\"resources/blog/cytracom-opens-new-corporate-headquarters\",\"sort_by_date\":null,\"position\":-290,\"tag_list\":[],\"is_startpage\":false,\"parent_id\":149949684346751,\"meta_data\":null,\"group_id\":\"8ee1fd60-c117-43e7-81ea-e39721c44329\",\"first_published_at\":\"2026-02-28T16:36:04.417Z\",\"release_id\":null,\"lang\":\"default\",\"path\":null,\"alternates\":[],\"default_full_slug\":null,\"translated_slugs\":null},{\"name\":\"Cytracom Headquarters Virtual Tour\",\"created_at\":\"2026-02-28T16:36:01.664Z\",\"published_at\":\"2026-02-28T17:25:35.592Z\",\"updated_at\":\"2026-02-28T17:25:35.605Z\",\"id\":149942115012395,\"uuid\":\"e097a8fe-53b0-4c34-ac8d-67890d872434\",\"content\":{\"_uid\":\"35946c18-6ddc-4d27-b0a7-13b2bcb8e39e\",\"body\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"We celebrated the grand opening of our new corporate headquarters in Allen, Texas on Tuesday, June 20, 2017. Our move to the new 10,000 square-foot facility comes as we continue to build momentum in the VoIP business category. We look forward to celebrating our 10-year anniversary next year and enjoying room to grow in the new facility!\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"The new office features cutting-edge designs and provides a great environment to inspire employees to reach new levels of productivity. It also serves as a showcase for our partners and customers to come meet and learn more about our VoIP made simple mantra.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Take a virtual tour with us...\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"!\",\"type\":\"text\"},{\"text\":\"(https://cdn.prod.website-files.com/5c9443e7770f51a3c8903020/5d02a5791be8c37da918d64a_mbpqr9qlKq3jyP3vnOZZ80Uv27OlThPGpFZgw6R4bW-CS02fTAyA9hojIWlwnLfOxk2ogoezVVBDvWKvN3hIJfd7ZH8fhHNn7xe26Zq7LyWk8UuoqlQVfgEIHa2ydAHRoVPCoosq.png)\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"When anyone comes to visit, we like to get them started with a big Texas-sized \\\"Hello.\\\" We want everyone to feel at home and know they are in good hands with Cytracom!\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"!\",\"type\":\"text\"},{\"text\":\"(https://cdn.prod.website-files.com/5c9443e7770f51a3c8903020/5d02a59bb6fa312a7312895f_4kzrj9pwneB4TYbcmTsZJtG_IveNlp5tQ3ft1AZxt7izLnk9hlu-x7GWqyy3HyJOAiYn3cYD0egh8gGZxGemSIXF6yzeXMvCmTJ7rU2ZuI9OeLqmlE_RcFrrNke16qTgkTsWtkgj.png)\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Oh, and don't forget the great kitchen! After we say \\\"hello,\\\" let's go grab a drink or snack from the fully-stocked kitchen. Nobody goes hungry or thirsty at Cytracom. Making VoIP simple burns a lot of calories.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"!\",\"type\":\"text\"},{\"text\":\"(https://cdn.prod.website-files.com/5c9443e7770f51a3c8903020/5d02a5ce442bb97e3b2cc750_f6Ec1kQX9HHtN79gME0ug3KJngjmHIyXuTgkjFho0oVf1JhNJ3a07n43_QkIpZC3tCZ4t2wXrsw-4YtoaZGCrPt8lJqmRh4PsjjtiBvZJh4iJqmBQV6HmxWpdV4XUF77zZPTvkJm.png)\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"!\",\"type\":\"text\"},{\"text\":\"(https://cdn.prod.website-files.com/5c9443e7770f51a3c8903020/5d02a5d90c9827feedb49e53_SqPJ2xo9gTXpDZVO3DGA2aZInRnEDntDry7v8GNaxvl5XF6M5inC4OCXtkRjUQrUkQ8j4ft_2WLzcD5NqfpSuNuYtpMYaylZIzewSo0aOjT1-vA6AWGhLCW0vAvRmJ6RQ4UFt5bx.png)\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"After we grab a drink, we can head over to the conference room to meet. Whether by conference call, video call, or diagramming your network using the floor-to-ceiling whiteboard, we can map out solutions for your communication challenges!\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"!\",\"type\":\"text\"},{\"text\":\"(https://cdn.prod.website-files.com/5c9443e7770f51a3c8903020/5d02a5ffb6fa317b47129f73_kNAsdhBuKCxBkxtvRN2E84shaZru5D805KP4JnwQN9YTMvS8G3oRNP8bVsmcg9mHWJZsCrubayPlx627IS0I107tjkfRuYREhrQBqu774l70WFZLD9en6YTdjvwhoxPaayT7fFLG.png)\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"VoIP made simple -- we dream about that at night! That is our mission to continue to simplify all aspects of our solution. We even added reminders on the wall to make sure simplicity and functionality are top of mind with our engineering team when they work!\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"!\",\"type\":\"text\"},{\"text\":\"(https://cdn.prod.website-files.com/5c9443e7770f51a3c8903020/5d02a625b6fa31227712a85a_CyhMiVlbema5PwF5ggicDfghIcgXNOJvJBwn831PYYZdKfQ9D1V_OQJwnuYQmsNK8dApQcJFxMGcZgVNhD6QFey88wb-rNrMIvxjyaBTsnQoY9R2qGG5guQ6Fm0t8suCnFnmYVgT.png)\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"With fully-adjustable standing desks and an open environment, all employees have an awesome area to do great work!\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"!\",\"type\":\"text\"},{\"text\":\"(https://cdn.prod.website-files.com/5c9443e7770f51a3c8903020/5d02a6540c9827c831b4bf56_i74d5Vk6kdnV_IY1AyuHAkrmL7_ln4f2lTQfyMog0PL9yDJerxrSNEV55GvG1Sx5Ky7ltrORAe-RqtU0VT5mjza1cYw7kxNW0T4l1pVuPJlGRHZ08G6XiTQbRcPFctlRRg1xbF34.png)\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Finally, our Texas-based support team stays focused on making sure we are all-systems-go for our partners and customers. We are there when you need us!\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Thanks for stopping by for our virtual tour. We love hosting folks at our HQ, so be sure to stop by in person if you are in the area!\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Click to see the full \",\"type\":\"text\"},{\"text\":\"press release\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://www.cytracom.com/resources/cytracom-opens-new-corporate-headquarters-in-allen-texas\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\".\",\"type\":\"text\"}]}]},\"tags\":\"VoIP,Networking\",\"title\":\"Cytracom Headquarters Virtual Tour\",\"author\":\"Cytracom\",\"category\":\"Security\",\"featured\":false,\"component\":\"blog_post\",\"description\":\"Take a virtual tour of our beautiful new headquarters in Allen, TX.\",\"published_date\":\"2017-06-20 00:00\"},\"slug\":\"cytracom-headquarters-virtual-tour\",\"full_slug\":\"resources/blog/cytracom-headquarters-virtual-tour\",\"sort_by_date\":null,\"position\":-250,\"tag_list\":[],\"is_startpage\"
1:false,\"parent_id\":149949684346751,\"meta_data\":null,\"group_id\":\"b9b44408-9cb6-4d34-b2d2-19f0b7331ed9\",\"first_published_at\":\"2026-02-28T16:36:01.707Z\",\"release_id\":null,\"lang\":\"default\",\"path\":null,\"alternates\":[],\"default_full_slug\":null,\"translated_slugs\":null},{\"name\":\"What in the World does QoS have to do with VoIP?\",\"created_at\":\"2026-02-28T16:36:35.560Z\",\"published_at\":\"2026-02-28T17:24:41.209Z\",\"updated_at\":\"2026-02-28T17:24:41.221Z\",\"id\":149942253850463,\"uuid\":\"f9136ff6-b1dc-4ab3-8a52-727acce964f7\",\"content\":{\"_uid\":\"f45ba2c2-6135-46db-a5f7-f899adb14b24\",\"body\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Ring, Ring! That's the sound of a client calling with voice quality issues.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Choppy audio, dropped calls, and one-way audio are common complaints when Quality of Service (QoS) and Bandwidth Management (BWM) are not properly configured on the network. VoIP is real-time and sensitive to delay, jitter, and packet loss. Without QoS, voice traffic competes with email, web browsing, and file downloads—and often loses.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Think of your network like a highway. Without QoS, voice packets are just another car in traffic, stuck behind large data transfers. QoS gives voice traffic a dedicated lane—or at least priority—so calls get through smoothly.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Here's a simple rule of thumb: each active VoIP call needs roughly \",\"type\":\"text\"},{\"text\":\"75 kbps\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" of bandwidth. That's not much, but it must be consistent. If other applications consume available bandwidth, voice quality suffers. BWM helps ensure that voice gets the bandwidth it needs, even when the network is busy.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Another way to think about it: if data is like ordering a pizza for delivery (a few minutes late is fine), voice is like a pizza you're eating right now (it has to be there when you need it).\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Configure QoS and BWM on your routers and switches to prioritize voice traffic. Your clients—and their callers—will thank you.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"For help articles covering this topic and many others, visit \",\"type\":\"text\"},{\"text\":\"help.cytracom.com\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"http://help.cytracom.com/\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\".\",\"type\":\"text\"}]}]},\"tags\":\"VoIP,Networking\",\"title\":\"What in the World does QoS have to do with VoIP?\",\"author\":\"Cytracom\",\"category\":\"Security\",\"featured\":false,\"component\":\"blog_post\",\"description\":\"Learn why establishing QoS is critical for your phone system to operate properly.\",\"published_date\":\"2017-06-01 00:00\"},\"slug\":\"what-in-the-world-does-qos-have-to-do-with-voip\",\"full_slug\":\"resources/blog/what-in-the-world-does-qos-have-to-do-with-voip\",\"sort_by_date\":null,\"position\":-770,\"tag_list\":[],\"is_startpage\":false,\"parent_id\":149949684346751,\"meta_data\":null,\"group_id\":\"e3281d31-db5a-4f21-b958-f69b71b9a57a\",\"first_published_at\":\"2026-02-28T16:36:35.599Z\",\"release_id\":null,\"lang\":\"default\",\"path\":null,\"alternates\":[],\"default_full_slug\":null,\"translated_slugs\":null},{\"name\":\"HIPAA Compliance for Small Businesses\",\"created_at\":\"2026-02-28T16:36:16.022Z\",\"published_at\":\"2026-02-28T17:25:12.611Z\",\"updated_at\":\"2026-02-28T17:25:12.623Z\",\"id\":149942173826881,\"uuid\":\"41ed84bb-f8ef-4e98-adb1-b1394b2df7fa\",\"content\":{\"_uid\":\"e85457e4-e477-4e10-a126-088b8fda2022\",\"body\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Designed to empower managed service providers (MSPs) who serve healthcare companies, the Cytracom Business Associates Program (BAA) provides HIPAA compliance required for those customers.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Cytracom delivers its hosted VoIP solution to market exclusively through its nationwide channel network. This channel, comprised of managed services providers (MSPs), delivers networking, help desk, security, and voice solutions for a wide range of small to medium businesses. The MSPs provide a total turnkey service related to all IT and network related solutions.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"To receive more information about Cytracom's HIPAA BAA and to enable this program for your customer, contact your channel manager at either 877.411.2987 or at [email protected].\",\"type\":\"text\"}]}]},\"tags\":\"VoIP,Compliance,MSP,Networking\",\"title\":\"HIPAA Compliance for Small Businesses\",\"author\":\"Cytracom\",\"category\":\"Security\",\"featured\":false,\"component\":\"blog_post\",\"description\":\"Is your phone system HIPAA compliant?\",\"published_date\":\"2017-06-01 00:00\"},\"slug\":\"hipaa-compliance\",\"full_slug\":\"resources/blog/hipaa-compliance\",\"sort_by_date\":null,\"position\":-470,\"tag_list\":[],\"is_startpage\"
1:false,\"parent_id\":149949684346751,\"meta_data\":null,\"group_id\":\"5a43447b-3ea1-4a4a-a51b-e72ed35d32e8\",\"first_published_at\":\"2026-02-28T16:36:16.064Z\",\"release_id\":null,\"lang\":\"default\",\"path\":null,\"alternates\":[],\"default_full_slug\":null,\"translated_slugs\":null},{\"name\":\"Four Solutions Every MSP Should Offer\",\"created_at\":\"2026-02-28T16:36:14.725Z\",\"published_at\":\"2026-02-28T17:25:14.616Z\",\"updated_at\":\"2026-02-28T17:25:14.633Z\",\"id\":149942168514367,\"uuid\":\"654c407b-8aac-4bf9-95ff-7f53e82c4aef\",\"content\":{\"_uid\":\"a53a630e-60cd-4671-a2a8-cda84f48c4ca\",\"body\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Developing a cohesive marketing and sales strategy is important to attract new customers and up-sell existing ones. With almost a decade of experience working with MSPs across North America, we have identified four primary offerings that need to be in the portfolio of a managed service provider.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Whether walking into an initial client meeting or a meeting to close the deal, it is critical to listen to and understand your client's pain points. Offering all of the solutions below as part of your portfolio will help you alleviate these pain points.\",\"type\":\"text\"}]},{\"type\":\"ordered_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"VoIP\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" -- VoIP market share is growing as more businesses make the transition from legacy PBXs to cloud-based voice technologies. Today's VoIP is feature rich and is a key part of the network infrastructure of a business. As other IT solutions move to the cloud, VoIP is a natural fit for this migration.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Security\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" -- Security is a paramount concern in today's business environment. Everyday in the news you hear about hacking, network breaches, ransomware and other security challenges. Businesses need MSPs to provide guidance and a clear strategy so they can avoid these issues. More than just setting up a secure network and creating strong passwords, a security strategy involves educating businesses on how to avoid breaches through employee training.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Backup\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" -- Backup and data recovery (BDR) is a key component of an overall business continuity plan. Whether the business has premise-based servers, cloud-based applications, or most likely a hybrid of the two, it is critical to have a comprehensive plan in place in the event of a failure.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Managed IT\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" -- Managed IT entails 24x7 monitoring, support, and problem resolution for businesses. Many businesses today do not have the staff or expertise to manage their own IT. This provides an opportunity for MSPs to become a trusted guide for IT services and to develop a long-term relationship.\",\"type\":\"text\"}]}]}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Why these four solutions? Because they are all part of a total IT portfolio required by today's businesses. As a mature managed service provider, you want to bring total solutions to your customers. Selling a complete portfolio provides \\\"stickiness\\\" with your customer. Stickiness locks the customer with you and entices them to stay for the long haul. Of course, you need to provide outstanding service and support to maintain the relationship. Taking care of your customers and selling a complete portfolio also raises the barrier of entry for the competition. By offering only two or three of the items above, you leave your customer relationship exposed to the competition. A few examples of competition:\",\"type\":\"text\"}]},{\"type\":\"bullet_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Copier companies are looking for new opportunities beyond their traditional portfolio.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Telcos are looking for new revenue sources beyond business voice and are becoming MSPs.\",\"type\":\"text\"}]}]}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Bottom line: if you are not selling all four of the solutions listed above, your competitor is likely to sell the ones you don't. After they get in the door, they might replace you with their competitive offerings. Don't get left behind. Lock up your customers with a full offering -- Managed IT, Backup, Security, and VoIP!\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Cytracom\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://www.cytracom.com/\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\" delivers premier VoIP services to businesses in North America. Our channel-only approach provides our partners with the most seamless and simple VoIP solution to sell, deploy and support. We were recently chosen as one of the \",\"type\":\"text\"}
1,{\"text\":\"Best Channel Vendors\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"http://www.bsminfo.com/doc/best-channel-vendors-video-surveillance-access-control-and-voip-0001\",\"target\":\"_blank\",\"linktype\":\"url\"}}]},{\"text\":\" for 2017.\",\"type\":\"text\"}]}]},\"tags\":\"VoIP,Security,MSP,Networking,Business Continuity\",\"title\":\"Four Solutions Every MSP Should Offer\",\"author\":\"Cytracom\",\"category\":\"Security\",\"featured\":false,\"component\":\"blog_post\",\"description\":\"MSPs need to sell the whole stack to meet customers needs and stay ahead of the competition.\",\"published_date\":\"2017-03-01 00:00\"},\"slug\":\"four-solutions-every-msp-should-offer\",\"full_slug\":\"resources/blog/four-solutions-every-msp-should-offer\",\"sort_by_date\":null,\"position\":-450,\"tag_list\":[],\"is_startpage\":false,\"parent_id\":149949684346751,\"meta_data\":null,\"group_id\":\"9da83749-fcc3-407e-aaa3-0ff484092c8e\",\"first_published_at\":\"2026-02-28T16:36:14.771Z\",\"release_id\":null,\"lang\":\"default\",\"path\":null,\"alternates\":[],\"default_full_slug\":null,\"translated_slugs\":null},{\"name\":\"Snow Kidding - You Can Work at Home with your VoIP Phone\",\"created_at\":\"2026-02-28T16:36:25.399Z\",\"published_at\":\"2026-02-28T17:24:58.110Z\",\"updated_at\":\"2026-02-28T17:24:58.123Z\",\"id\":149942212226895,\"uuid\":\"8a9de3f9-3cad-4590-b907-4e18010ca674\",\"content\":{\"_uid\":\"328988e5-833c-47c1-a216-d274d8659669\",\"body\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Writing this blog from Plano, Texas on an overcast day. No snow in sight, and I think our two days of winter were last week! However, across North America, snow and winter weather can play havoc with businesses. Shutting down roads, schools, and making it nearly impossible for workers to make it to the office.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"You can search the Internet to see many stories of multi-million dollar revenue losses due to snow and other inclement weather. Depending on your business, remote workers with phone access can help operations continue in the event of snow or bad weather to help reduce your losses.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"VoIP service makes it easy to work at home on snow days (or for any other reason). There are a few ways to take your VoIP service on the road:\",\"type\":\"text\"}]},{\"type\":\"bullet_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Move your phone\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" -- simply take home your desk phone and plug it into your home network with an RJ45 (Ethernet) cable.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Mirror your phone\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" -- phone mirroring allows you to have two physical phones that share the same number. With a mirrored phone, you can have one at work and one at home.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Softphone\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" -- a softphone enables seamless VoIP calls on either a computer or mobile phone. You can find recommended softphones here along with configuration instructions.\",\"type\":\"text\"}]}]}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Legacy phone systems don't provide the flexibility or portability for remote workers. Upgrading to a VoIP solution can improve productivity and ensure work can continue when Mother Nature strikes!\",\"type\":\"text\"}]}]},\"tags\":\"VoIP,Remote Work,Networking\",\"title\":\"Snow Kidding - You Can Work at Home with your VoIP Phone\",\"author\":\"Cytracom\",\"category\":\"Security\",\"featured\":false,\"component\":\"blog_post\",\"description\":\"With VoIP, picking your phone up and moving is easy.\",\"published_date\":\"2017-02-01 00:00\"}
1,\"slug\":\"snow-kidding-you-can-work-at-home-with-your-voip-phone\",\"full_slug\":\"resources/blog/snow-kidding-you-can-work-at-home-with-your-voip-phone\",\"sort_by_date\":null,\"position\":-610,\"tag_list\":[],\"is_startpage\":false,\"parent_id\":149949684346751,\"meta_data\":null,\"group_id\":\"9907dd32-402b-4b4a-a14d-8460ee38ba0c\",\"first_published_at\":\"2026-02-28T16:36:25.437Z\",\"release_id\":null,\"lang\":\"default\",\"path\":null,\"alternates\":[],\"default_full_slug\":null,\"translated_slugs\":null},{\"name\":\"Developing a Winning Culture for your Business\",\"created_at\":\"2026-02-28T16:36:13.000Z\",\"published_at\":\"2026-02-28T17:25:17.835Z\",\"updated_at\":\"2026-02-28T17:25:17.852Z\",\"id\":149942161444668,\"uuid\":\"fe293089-60be-4236-b58b-6d3d8919b73a\",\"content\":{\"_uid\":\"aa408f08-b691-4b5b-9e58-ba2563d15e97\",\"body\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Do a search on \\\"developing a winning culture\\\" on Google and you will get well over a half million search results. There is a lot of great content and ideas for shaping your company culture. Culture is always hard to define. You hear about the great environments and culture at large companies like Google, Apple, and others. And at smaller startups you will see things like bring your cat to work day, make your own vacation plan, and a never-ending parade of other items that companies define as \\\"culture\\\". With all the ideas out there, it can be overwhelming on where to start when you are thinking about your culture. It is usually not possible to replicate what others do, but it is a great idea to take these ideas and adjust them to work for your company.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"With our driving mission of \\\"VoIP Made Simple\\\", we seek to make the entire process of buying, selling, and deploying our product simple, seamless, and enjoyable. As a key support structure of our purpose, we follow three key values when we work with our partners, end-users, and Cytracom teammates.\",\"type\":\"text\"}]},{\"type\":\"bullet_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Be a Good Steward\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" - when you look up steward in the dictionary, you will see various examples, but the general idea is someone who tends to a property, financial affairs, or is generally responsible for helping others. In all dealings at Cytracom, whether within the company, with our valued partners, or with our end-user customers, we strive to make sure we do our best and provide the best service. We are responsible for the resources, relationships, and tasks to fulfill Cytracom's mission.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Be Exceptional!\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" - we hire people with a passion for serving our partners and end-users. They don't settle for anything other than a first-rate solution when solving a problem.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Be a Team Player\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" - our culture revolves around the collective team (employees, partners, and customers). We focus on listening and understanding first when dealing with other team members. It is key is to have a clear picture of what is needed, and then we can develop the strategy and tactics to get it done!\",\"type\":\"text\"}]}]}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"These values have stood the test of time, and we feel that they will be just as valuable in the future. They provide a roadmap to an outstanding VoIP product and great customer service.\",\"type\":\"text\"}]}]},\"tags\":\"VoIP\",\"title\":\"Developing a Winning Culture for your Business\",\"author\":\"Cytracom\",\"category\":\"Messaging\",\"featured\":false,\"component\":\"blog_post\",\"description\":\"In the workplace, a good culture is what keeps employees motivated and successful.\",\"published_date\":\"2017-01-15 00:00\"},\"slug\":\"developing-a-winning-culture\",\"full_slug\":\"resources/blog/developing-a-winning-culture\",\"sort_by_date\":null,\"position\":-420,\"tag_list\":[],\"is_startpage\"
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