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1<!DOCTYPE html><html lang="en"><head><meta charSet="utf-8"/><meta name="viewport" content="width=device-width, initial-scale=1"/><link rel="preload" as="image" href="https://www.betterlaunch.co/badge-live-gradient.svg"/><link rel="stylesheet" href="/assets/index-B0uN_FrF.css" data-rsc-css-href="/assets/index-B0uN_FrF.css" data-precedence="vite-rsc/importer-resources"/><link rel="modulepreload" href="/assets/layout-segment-context-Dxh2Wlf8.js" crossorigin=""/><link rel="modulepreload" href="/assets/rolldown-runtime-S-ySWqyJ.js" crossorigin=""/><link rel="modulepreload" href="/assets/index-CrGsRHrH.js" crossorigin=""/><link rel="modulepreload" href="/assets/framework-DjPHiq1u.js" crossorigin=""/><link rel="modulepreload" href="/assets/SiteShell-C7vBJwEG.js" crossorigin=""/><link rel="modulepreload" href="/assets/page-CcfjQVnX.js" crossorigin=""/><title>Rixin Archive Support</title><meta name="description" content="Get help with importing, archiving, searching, local copies, subscriptions, and privacy questions in Rixin Archive."/><meta property="og:title" content="Rixin Archive Support"/><meta property="og:description" content="Get help with importing, archiving, searching, local copies, subscriptions, and privacy questions in Rixin Archive."/><meta property="og:url" content="https://rixin-archive-website.leelele9.workers.dev/support"/><meta property="og:image" content="https://rixin-archive-website.leelele9.workers.dev/og.png"/><meta property="og:image:width" content="1731"/><meta property="og:image:height" content="909"/><meta property="og:image:alt" content="Rixin Archive - Local smart filing for Android"/><meta name="twitter:card" content="summary_large_image"/><meta name="twitter:title" content="Rixin Archive Support"/><meta name="twitter:description" content="Get help with importing, archiving, searching, local copies, subscriptions, and privacy questions in Rixin Archive."/><meta name="twitter:image" content="https://rixin-archive-website.leelele9.workers.dev/og.png"/><link rel="shortcut icon" href="https://rixin-archive-website.leelele9.workers.dev/icon-512.png"/><link rel="icon" href="https://rixin-archive-website.leelele9.workers.dev/icon-512.png"/><link rel="canonical" href="https://rixin-archive-website.leelele9.workers.dev/support"/>

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2</head><body><div class="site-frame" lang="en"><header class="site-header"><div class="shell-container site-header__inner"><a href="/" class="site-brand">Rixin Archive</a><nav aria-label="Primary navigation" class="site-nav"><a href="/" class="site-nav__link site-nav__link--home">Home</a><a href="/support" class="site-nav__link">Help</a><a href="/privacy" class="site-nav__link">Privacy</a><a class="site-nav__play" href="https://play.google.com/store/apps/details?id=com.rixindangan.app" rel="noreferrer" target="_blank">Google Play</a><div aria-label="Language" class="locale-toggle" role="group"><button aria-pressed="true" class="locale-toggle__option" type="button">English</button><button aria-pressed="false" class="locale-toggle__option" type="button">中文</button></div></nav></div></header><div class="site-content"><main class="mx-auto w-full max-w-4xl px-5 py-12 sm:py-16"><article lang="en"><h1 class="text-3xl font-semibold text-stone-950 sm:text-4xl">Rixin Archive Support</h1><p class="mt-5 max-w-3xl text-base leading-7 text-stone-700">Send files into a local archive from the Android apps where you receive them.</p><a class="mt-5 inline-block font-medium text-stone-950 underline decoration-stone-400 underline-offset-4" href="mailto:[email protected]">Email support<!-- -->: <!-- -->[email protected]</a><div class="mt-10 space-y-10 border-t border-stone-200 pt-10"><section><h2 class="text-xl font-semibold text-stone-950">Archive a file</h2><div class="mt-3 space-y-3 text-base leading-7 text-stone-700"><p>Open the file in its source app, use that app&#x27;s Share or Send action, and select Rixin Archive from the Android share chooser. Rixin Archive accepts one file through ACTION_SEND or multiple files through ACTION_SEND_MULTIPLE. Review the archive details and confirm to create the local copy.</p></div></section><section><h2 class="text-xl font-semibold text-stone-950">Common source apps</h2><div class="mt-3 space-y-3 text-base leading-7 text-stone-700"><p>The steps and labels vary by Android version and source app; source apps may label the Share or Send handoff differently, sometimes with wording such as &#x27;Open with another app.&#x27; Select Rixin Archive only when that option opens Android&#x27;s share/send chooser. Rixin Archive does not handle generic Android ACTION_VIEW (&#x27;Open with&#x27;) requests.</p><p>These apps are independent services; Rixin Archive is not affiliated with WeChat, QQ, WeCom, DingTalk, WPS, Microsoft Office, Gallery, browser providers, or file-manager providers.</p></div><ul class="mt-4 list-disc space-y-2 pl-5 text-base leading-7 text-stone-700"><li>WeChat: open a chat file, tap More, then choose the option that opens Android&#x27;s Share or Send chooser and select Rixin Archive.</li><li>QQ: open a file, tap More or Share, then select Rixin Archive from the Android share chooser.</li><li>WeCom: open a file, tap More, choose its Share or Send handoff, then select Rixin Archive.</li><li>DingTalk: open a file, tap More, choose Share or Send, then select Rixin Archive.</li><li>WPS, Microsoft Office, and Gallery: use the app&#x27;s Share or Send action, then choose Rixin Archive.</li><li>A browser, Downloads, or a file manager: open or select the downloaded file, use Share or Send, then choose Rixin Archive.</li></ul></section><section><h2 class="text-xl font-semibold text-stone-950">Duplicate files</h2><div class="mt-3 space-y-3 text-base leading-7 text-stone-700"><p>Rixin Archive checks the file content when importing. If it says the file is already archived, the same local archive copy already exists. Find the earlier item in the archive instead of importing the identical duplicate file again.</p></div></section><section><h2 class="text-xl font-semibold text-stone-950">File cannot be read or permission expired</h2><div class="mt-3 space-y-3 text-base leading-7 text-stone-700"><p>Android source apps can grant temporary permission to the shared file. That permission can expire, or the source app may no longer expose the file. Reopen the file in the source app and share it again. If necessary, save a fresh copy to Downloads or use a file manager to select and share it again.</p><p>If the file type is unsupported or the source app only shares a preview, use the source app&#x27;s download, export, or Save as command first, then share the saved file to Rixin Archive.</p></div></section><section><h2 class="text-xl font-semibold text-stone-950">AI archive assistant</h2><div class="mt-3 space-y-3 text-base leading-7 text-stone-700"><p>AI and OCR suggestions are optional. While the assistant is reading and summarizing a file, tap Stop to cancel the current suggestion. To avoid automatic analysis for future shares, turn off Auto-run AI Archive Assistant in Settings; you can still archive manually or start AI Archive Assistant when you choose.</p></div></section><section><h2 class="text-xl font-semibold text-stone-950">Local copies and deletion</h2><div class="mt-3 space-y-3 text-base leading-7 text-stone-700"><p>Archiving creates a local copy inside Rixin Archive. Deleting an archived item deletes that local copy and its archive metadata, but does not delete the original file in the source app. Clearing Android app data or uninstalling the app can remove all local archive data, so keep any copies you need outside the app before doing so.</p></div></section><section><h2 class="text-xl font-semibold text-stone-950">Billing and contact</h2><div class="mt-3 space-y-3 text-base leading-7 text-stone-700"><p>

2For Google Play subscription, privacy, deletion, or technical support, email [email protected]. Include your Android version, Rixin Archive version, source app, the steps you took, and the exact error message. Do not send sensitive files unless it is necessary and you have decided to share them.</p></div></section></div></article></main></div><footer class="site-footer"><div class="shell-container site-footer__inner"><p>Chuxiong Lexiang Information Technology Co., Ltd.</p><div class="site-footer__links"><a href="mailto:[email protected]">[email protected]</a><a href="/privacy">Privacy</a><a href="https://play.google.com/store/apps/details?id=com.rixindangan.app" rel="noreferrer" target="_blank">Google Play</a><a aria-label="Featured on DeepLaunch.io" href="https://deeplaunch.io" rel="noreferrer" target="_blank"><img alt="Featured on DeepLaunch.io" height="54" loading="lazy" src="https://deeplaunch.io/badge/badge_dark.svg" width="200"/></a><a href="https://www.betterlaunch.co/product/rixin-archive"><img alt="Better Launch" src="https://www.betterlaunch.co/badge-live-gradient.svg" width="200" height="56"/></a><a aria-label="Listed on Launchpadly" href="https://launchpadly.co/startup/rixin-archive?ref=badge" rel="noopener noreferrer" target="_blank"><img alt="Listed on Launchpadly" height="48" loading="lazy" src="https://launchpadly.co/embed/badges/startup/rixin-archive.svg?variant=listed-on" width="260" style="display:block;border:0"/></a></div></div></footer></div>

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