1"use strict";(self.webpackChunkKatalon_Docs=self.webpackChunkKatalon_Docs||[]).push([[1989],{28453:(e,o,n)=>{n.d(o,{R:()=>a,x:()=>l});var t=n(96540);const s={},i=t.createContext(s);function a(e){const o=t.useContext(i);return t.useMemo((function(){return"function"==typeof e?e(o):{...o,...e}}),[o,e])}function l(e){let o;return o=e.disableParentContext?"function"==typeof e.components?e.components(s):e.components||s:a(e.components),t.createElement(i.Provider,{value:o},e.children)}},98541:(e,o,n)=>{n.r(o),n.d(o,{assets:()=>r,contentTitle:()=>l,default:()=>d,frontMatter:()=>a,metadata:()=>t,toc:()=>u});const t=JSON.parse('{"id":"troubleshooting/troubleshooting-common-administrative-issues/unable-to-log-in-or-activate-katalon-studio","title":"Unable to log in or activate Katalon Studio","description":"There are a few possible reasons why you are unable to log in or activate Katalon Studio. 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Refer to the following reasons and solutions."}),"\n",(0,s.jsx)(o.h2,{id:"issue-1",children:"Issue 1"}),"\n",(0,s.jsx)(o.p,{children:"When you log in to Katalon Studio and encounter the following message:"}),"\n",(0,s.jsx)(o.pre,{children:(0,s.jsx)(o.code,{className:"language-jsx",children:"Mixing paid products and free Studio within an account is not permitted in our Terms of Use. Contact your Katalon Admin/Account Owner if you need to purchase a license.\n"})}),"\n",(0,s.jsx)(o.h3,{id:"cause",children:"Cause"}),"\n",(0,s.jsxs)(o.p,{children:["You are a Katalon Studio free user who belongs to an account with paid Katalon products, which is not permitted due to the ",(0,s.jsx)(o.strong,{children:"Free Offerings"})," term in ",(0,s.jsx)(o.a,{href:"https://katalon.com/terms#customer-terms-of-use",children:"Terms of Use"}),". You will be blocked from using free Katalon Studio."]}),"\n",(0,s.jsx)(o.h3,{id:"solutions",children:"Solutions"}),"\n",(0,s.jsxs)(o.ul,{children:["\n",(0,s.jsx)(o.li,{children:"If you need to continue using Katalon Studio, contact your Organization Owner/Admin to assign you a paid KSE license."}),"\n",(0,s.jsx)(o.li,{children:"If you no longer need to use Katalon Studio, you can stop using the free Studio license."}),"\n"]}),"\n",(0,s.jsxs)(o.p,{children:["Contact our Customer Success Team at ",(0,s.jsx)(o.a,{href:"mailto:[email protected]",children:"[email protected]"})," for further assistance."]}),"\n",(0,s.jsx)(o.h2,{id:"issue-2",children:"Issue 2"}),"\n",(0,s.jsx)(o.p,{children:"When you log in to Katalon Studio and encounter the following message:"}),"\n",(0,s.jsx)(o.pre,{children:(0,s.jsx)(o.code,{className:"language-jsx",children:"Your trial has expired. Please ask your Administrator to assign a Katalon Studio license or download the free package of Katalon Studio to continue.\n"})}),"\n",(0,s.jsx)(o.h3,{id:"cause-1",children:"Cause"}),"\n",(0,s.jsx)(o.p,{children:"Your trial plan has expired."}),"\n",(0,s.jsx)(o.h3,{id:"solutions-1",children:"Solutions"}),"\n",(0,s.jsxs)(o.ul,{children:["\n",(0,s.jsx)(o.li,{children:"Purchase a paid KS license to continue using advanced features."}),"\n",(0,s.jsxs)(o.li,{children:["Download and install Katalon Studio from the ",(0,s.jsx)(o.a,{href:"https://katalon.com/download",children:"Katalon download page"})," if you want to use the free version."]}),"\n"]}),"\n",(0,s.jsx)(o.h2,{id:"issue-3",children:"Issue 3"}),"\n",(0,s.jsx)(o.p,{children:"When you activate Katalon Studio and encounter the following message:"}),"\n",(0,s.jsx)(o.pre,{children:(0,s.jsx)(o.code,{className:"language-jsx",children:"You are using a legacy version of Katalon Studio. Please upgrade to the latest version to continue.\n"})}),"\n",(0,s.jsx)(o.h3,{id:"cause-2",children:"Cause"}),"\n",(0,s.jsx)(o.p,{children:"You are using an old version of Katalon Studio."}),"\n",(0,s.jsx)(o.h3,{id:"solution",children:"Solution"}),"\n",(0,s.jsxs)(o.p,{children:["Download and install the latest version from the ",(0,s.jsx)(o.a,{href:"https://katalon.com/download",children:"Katalon download page"}),"."]}),"\n",(0,s.jsx)(o.h2,{id:"issue-4",children:"Issue 4"}),"\n",(0,s.jsxs)(o.p,{children:["From Katalon Studio version 9.3.0 onwards, Katalon provides a new SAML login approach. When you click ",(0,s.jsx)(o.strong,{children:"Log in from browsers"}),", you are directed to a new URL with the local server ",(0,s.jsx)(o.code,{children:"127.0.0.1"}),". If you are in a highly secure environment, you might encounter login issues."]}),"\n",(0,s.jsx)(o.h3,{id:"solution-1",children:"Solution"}),"\n",(0,s.jsxs)(o.p,{children:["Request your IT team to whitelist ",(0,s.jsx)(o.code,{children:"127.0.0.1"})," in your proxy settings."]})]})}function d(e={}){const{wrapper:o}={...(0,i.R)(),...e.components};return o?(0,s.jsx)(o,{...e,children:(0,s.jsx)(c,{...e})}):c(e)}}}]);
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