https://docs-production-katalon.netlify.app/assets/js/a21b638c.bf97f23b.js

1"use strict";(self.webpackChunkKatalon_Docs=self.webpackChunkKatalon_Docs||[]).push([[13853],{17303:(e,a,s)=>{s.d(a,{Ay:()=>r,RM:()=>i});var t=s(74848),n=s(28453);const i=[];function o(e){const a={admonition:"admonition",p:"p",strong:"strong",...(0,n.R)(),...e.components};return(0,t.jsx)(a.admonition,{title:"Attention",type:"caution",children:(0,t.jsxs)(a.p,{children:["This document covers ",(0,t.jsx)(a.strong,{children:"TestOps Legacy"})," version only."]})})}function r(e={}){const{wrapper:a}={...(0,n.R)(),...e.components};return a?(0,t.jsx)(a,{...e,children:(0,t.jsx)(o,{...e})}):o(e)}},28453:(e,a,s)=>{s.d(a,{R:()=>o,x:()=>r});var t=s(96540);const n={},i=t.createContext(n);function o(e){const a=t.useContext(i);return t.useMemo((function(){return"function"==typeof e?e(a):{...a,...e}}),[a,e])}function r(e){let a;return a=e.disableParentContext?"function"==typeof e.components?e.components(n):e.components||n:o(e.components),t.createElement(i.Provider,{value:a},e.children)}},62830:(e,a,s)=>{s.r(a),s.d(a,{assets:()=>d,contentTitle:()=>c,default:()=>h,frontMatter:()=>l,metadata:()=>t,toc:()=>m});const t=JSON.parse('{"id":"administer/administration-tasks/payment-and-subscription/payment-method","title":"Payment Method (Legacy)","description":"Important: You must be the Owner or Billing Manager of your Account.","source":"@site/docs/katalon-platform/administer/administration-tasks/payment-and-subscription/payment-method.md","sourceDirName":"administer/administration-tasks/payment-and-subscription","slug":"/administer/administration-tasks/payment-and-subscription/payment-method","permalink":"/katalon-platform/administer/administration-tasks/payment-and-subscription/payment-method","draft":false,"unlisted":false,"tags":[],"version":"current","lastUpdatedAt":1757668806000,"frontMatter":{"title":"Payment Method (Legacy)"},"sidebar":"katalon-platform","previous":{"title":"Transfer Organization ownership (Legacy)","permalink":"/katalon-platform/administer/administration-tasks/manage-users/transfer-organization-ownership"},"next":{"title":"Purchase Katalon subscription (Legacy)","permalink":"/katalon-platform/administer/administration-tasks/payment-and-subscription/purchase-katalon-subscription"}}');var n=s(74848),i=s(28453),o=s(86025),r=s(17303);const l={title:"Payment Method (Legacy)"},c=void 0,d={},m=[...r.RM,{value:'<a class="anchor_top_offset"></a>Set your default payment method',id:"set-your-default-payment-method",level:2},{value:'<a class="anchor_top_offset"></a>Bank transfer payment',id:"bank-transfer-payment",level:2},{value:'<a class="anchor_top_offset"></a>Credit card payment',id:"credit-card-payment",level:2},{value:'<a class="anchor_top_offset"></a>Update credit card information',id:"update-credit-card-information",level:3},{value:'<a class="anchor_top_offset"></a>Delete an existing credit card',id:"delete-an-existing-credit-card",level:3},{value:'<a class="anchor_top_offset"></a>Next steps',id:"next-steps",level:2}];function p(e){const a={a:"a",h2:"h2",h3:"h3",...(0,i.R)(),...e.components};return(0,n.jsxs)(n.Fragment,{children:[(0,n.jsx)(r.Ay,{}),"\n",(0,n.jsxs)("div",{xmlns:"http://www.w3.org/1999/xhtml",className:"note important note_important",children:[(0,n.jsx)("span",{className:"note__title",children:"Important:"})," ",(0,n.jsx)("ul",{className:"ul",children:(0,n.jsx)("li",{className:"li",children:(0,n.jsx)("p",{className:"p",children:"You must be the Owner or Billing Manager of your Account."})})})]}),"\n",(0,n.jsxs)("div",{xmlns:"http://www.w3.org/1999/xhtml",className:"p",children:["Katalon offers 2 payment methods to pay your bill:",(0,n.jsxs)("ul",{className:"ul",children:[(0,n.jsx)("li",{className:"li",children:(0,n.jsx)("p",{className:"p",children:"Bank Transfer"})}),(0,n.jsx)("li",{className:"li",children:(0,n.jsx)("p",{className:"p",children:"Credit Card"})})]})," "]}),"\n",(0,n.jsxs)(a.h2,{id:"set-your-default-payment-method",children:[(0,n.jsx)("a",{id:"task-8922",class:"anchor_top_offset"}),"Set your default payment method"]}),"\n",(0,n.jsxs)("section",{xmlns:"http://www.w3.org/1999/xhtml",className:"section context",children:[(0,n.jsx)("p",{className:"p",children:"If you have never set the default payment method before, the payment method you choose for your first order will automatically become your default one. "}),(0,n.jsx)("p",{className:"p",children:"The default payment method is automatically applied to both new orders and subscription renewals. But you can also change the payment method for a specific order and its subscription renewal during the checkout process."}),(0,n.jsx)("p",{className:"p",children:"Follow these steps to view and set your default payment method."})]}),"\n",(0,n.jsxs)("ol",{xmlns:"http://www.w3.org/1999/xhtml",className:"ol steps",children:[(0,n.jsx)("li",{className:"li step stepexpand",children:(0,n.jsxs)("span",{className:"ph cmd",children:["Sign in to ",(0,n.jsx)("a",{className:"xref j-external-link",href:"https://my.katalon.com/",target:"_blank",children:"TestOps Admin"})," and then select your Account."]})}),(0,n.jsxs)("li",{className:"li step stepexpand",children:[(0,n.jsxs)("span",{className:"ph cmd",children:["In the Account admin page, select ",(0,n.jsx)("span",{className:"ph uicontrol",children:"Payment Methods"})," on the sidebar."]}),(0,n.jsxs)("div",{className:"itemgroup stepresult",children:[(0,n.jsxs)("p",{className:"p",children:["The ",(0,n.jsx)("span",{className:"ph uicontrol",children:"Payment Method"})," page displays."]}),(0,n.jsx)("img",{className:"image",width:850,src:(0,o.Ay)("/4709f6d0-bfe7-11ee-ac6d-0242c7a41fd4/KT-payment-method.png"),alt:"Payment method page"})]})]}),(0,n.jsxs)("li",{className:"li step stepexpand",children:[(0,n.jsx)("span",{className:"ph cmd",children:"Select your desired payment method."}),(0,n.jsx)("div",{className:"itemgroup info",children:(0,n.jsxs)("div",{className:"note note note_note",children:[(0,n.jsx)("span",{className:"note__title",children:"Note:"})," ",(0,n.jsx)("ul",{className:"ul",children:(0,n.jsxs)("li",{className:"li",children:["To switch to Credit Card when you have already set Bank Transfer as your default payment method, add your card 

1information first then select the ",(0,n.jsx)("span",{className:"ph uicontrol",children:"Card"})," option."]})})]})})]})]}),"\n",(0,n.jsxs)("section",{xmlns:"http://www.w3.org/1999/xhtml",className:"section result",children:[(0,n.jsx)("p",{className:"p",children:"You have successfully set up your default payment method."}),(0,n.jsxs)("p",{className:"p",children:["You can view your default payment method on the ",(0,n.jsx)("span",{className:"ph uicontrol",children:"Payment Method"})," page or Checkout section during your purchase process."]})]}),"\n",(0,n.jsxs)(a.h2,{id:"bank-transfer-payment",children:[(0,n.jsx)("a",{id:"concept-4010",class:"anchor_top_offset"}),"Bank transfer payment"]}),"\n",(0,n.jsxs)("div",{xmlns:"http://www.w3.org/1999/xhtml",className:"note important note_important",children:[(0,n.jsx)("span",{className:"note__title",children:"Important:"})," ",(0,n.jsx)("ul",{className:"ul",children:(0,n.jsx)("li",{className:"li",children:(0,n.jsx)("p",{className:"p",children:"Only applicable to US customers with a business domain and an annual subscription."})})})]}),"\n",(0,n.jsx)("p",{xmlns:"http://www.w3.org/1999/xhtml",className:"p",children:"Katalon supports Bank Transfers through both ACH credit transfer and wire transfer. When you place an order using a Bank Transfer payment, you will receive payment instructions including all the required related information for completing the payment."}),"\n",(0,n.jsxs)("p",{xmlns:"http://www.w3.org/1999/xhtml",className:"p",children:["The payment deadline for any order is set at 7 days from the date of your order placement. Katalon will activate your subscription as soon as the payment is completed. If Katalon does not receive any payment by the end of the 7",(0,n.jsx)("sup",{className:"ph sup",children:"th"})," day, your order will be automatically canceled. If the order is canceled but you still wish to make your purchase, you will have to place your order again."]}),"\n",(0,n.jsxs)("p",{xmlns:"http://www.w3.org/1999/xhtml",className:"p",children:["If you pay the renewal fee via Bank Transfer, you will receive ",(0,n.jsx)("em",{className:"ph i",children:"a reminder email"})," 7 days before the renewal date (or expiry date), providing details about your upcoming renewal with a payment instruction. On the renewal date, if you have not completed your renewal amount, your subscription will expire and be terminated. You then get a confirmation email for the cancellation."]}),"\n",(0,n.jsxs)("p",{xmlns:"http://www.w3.org/1999/xhtml",className:"p",children:["You can check the expiry date of your current subscription(s) on the ",(0,n.jsx)("span",{className:"ph uicontrol",children:"Subscription Management"})," page. See: ",(0,n.jsx)("a",{className:"xref",href:"/katalon-platform/administer/administration-tasks/payment-and-subscription/purchase-katalon-subscription#id_5-hykf5hv4",children:"Renew Subscription"}),"."]}),"\n",(0,n.jsxs)("div",{xmlns:"http://www.w3.org/1999/xhtml",className:"note warning note_warning",children:[(0,n.jsx)("span",{className:"note__title",children:"Warning:"})," ",(0,n.jsxs)("ul",{className:"ul",children:[(0,n.jsx)("li",{className:"li",children:"Payment may take 1-3 business days to reach Katalon's bank account. It must be received by the due date to avoid any order cancellation."}),(0,n.jsx)("li",{className:"li",children:"You can make either a single payment or multiple partial payments within 7 days, but make sure the total sums match the total invoice amount."}),(0,n.jsx)("li",{className:"li",children:"You cannot place a new order until you settle the outstanding balance of your pending payment."})]})]}),"\n",(0,n.jsxs)("p",{xmlns:"http://www.w3.org/1999/xhtml",className:"p",children:["For further assistance, please contact our self-serve team via ",(0,n.jsx)(a.a,{href:"mailto:[email protected]",children:"[email protected]"}),"."]}),"\n",(0,n.jsxs)(a.h2,{id:"credit-card-payment",children:[(0,n.jsx)("a",{id:"concept-6586",class:"anchor_top_offset"}),"Credit card payment"]}),"\n",(0,n.jsx)("p",{xmlns:"http://www.w3.org/1999/xhtml",className:"p",children:"Katalon supports Credit Card payment. You can only use one card in each Account for all your subscription purchases, including renewals."}),"\n",(0,n.jsx)("p",{xmlns:"http://www.w3.org/1999/xhtml",className:"p",children:"When you place an order with a credit card, you will receive a confirmation email once your payment is successful, and Katalon will activate your subscription instantly."}),"\n",(0,n.jsxs)("p",{xmlns:"http://www.w3.org/1999/xhtml",className:"p",children:["If you pay the renewal fee with your Credit Card, you will receive ",(0,n.jsx)("em",{className:"ph i",children:"a reminder email"})," 7 days before the renewal date (or expiry date), providing details about your upcoming renewal. On the renewal date, your credit card will be charged the renewal fee. In case of a payment failure, the system will offer a 7-day period from the renewal date, you will be notified to update your payment details within this period. Make sure the payment is completed within this 7-day period; otherwise, your subscription will be terminated until a successful payment is made. "]}),"\n",(0,n.jsx)("p",{xmlns:"http://www.w3.org/1999/xhtml",className:"p",children:"The following is a guide on how to manage your card 

1information."}),"\n",(0,n.jsxs)(a.h3,{id:"update-credit-card-information",children:[(0,n.jsx)("a",{id:"task-3789",class:"anchor_top_offset"}),"Update credit card information"]}),"\n",(0,n.jsx)("section",{xmlns:"http://www.w3.org/1999/xhtml",className:"section context",children:(0,n.jsxs)("p",{className:"p",children:["In ",(0,n.jsx)("span",{className:"ph",children:"Katalon TestOps"}),", you can only save one card in each organization. If you want to replace your credit card, follow these steps to update your card information."]})}),"\n",(0,n.jsxs)("ol",{xmlns:"http://www.w3.org/1999/xhtml",className:"ol steps",children:[(0,n.jsxs)("li",{className:"li step stepexpand",children:[(0,n.jsxs)("span",{className:"ph cmd",children:["Go to the ",(0,n.jsx)("span",{className:"ph uicontrol",children:"Payment Methods"})," page, click ",(0,n.jsx)("span",{className:"ph uicontrol",children:"Update"})," found next to your card information."]}),(0,n.jsx)("div",{className:"itemgroup info",children:(0,n.jsx)("img",{className:"image",width:600,src:(0,o.Ay)("/120b3eb0-bf80-11ee-ac6d-0242c7a41fd4/KT-_Credit_card_payment_method.png"),alt:"Payment methods section"})})]}),(0,n.jsxs)("li",{className:"li step stepexpand",children:[(0,n.jsxs)("span",{className:"ph cmd",children:["Enter your new credit card information, then click ",(0,n.jsx)("span",{className:"ph uicontrol",children:"Save"}),"."]}),(0,n.jsx)("div",{className:"itemgroup info",children:(0,n.jsx)("img",{className:"image",width:750,src:(0,o.Ay)("/46b8f0a0-bfe7-11ee-ac6d-0242c7a41fd4/KT-_Edit_card.png"),alt:"Payment method page"})})]})]}),"\n",(0,n.jsxs)("section",{xmlns:"http://www.w3.org/1999/xhtml",className:"section result",children:[(0,n.jsx)("p",{className:"p",children:"Your payment method is now updated with new card details. "}),(0,n.jsx)("p",{className:"p",children:"The new card is now used by default for all billing purposes, including subscription renewals."})]}),"\n",(0,n.jsxs)(a.h3,{id:"delete-an-existing-credit-card",children:[(0,n.jsx)("a",{id:"task-9420",class:"anchor_top_offset"}),"Delete an existing credit card"]}),"\n",(0,n.jsxs)("section",{xmlns:"http://www.w3.org/1999/xhtml",className:"section context",children:[(0,n.jsxs)("div",{className:"note warning note_warning",children:[(0,n.jsx)("span",{className:"note__title",children:"Warning:"})," ",(0,n.jsxs)("ul",{className:"ul",children:[(0,n.jsx)("li",{className:"li",children:"You cannot undo this action. Once you delete the card, it is permanently removed from your organization."}),(0,n.jsx)("li",{className:"li",children:"Once you delete the card, Bank Transfer is automatically set as the default payment method."})]})]}),(0,n.jsx)("p",{className:"p",children:"Follow these steps to delete an existing credit card:"})]}),"\n",(0,n.jsxs)("ol",{xmlns:"http://www.w3.org/1999/xhtml",className:"ol steps",children:[(0,n.jsxs)("li",{className:"li step stepexpand",children:[(0,n.jsxs)("span",{className:"ph cmd",children:["Go to the ",(0,n.jsx)("span",{className:"ph uicontrol",children:"Payment Methods"})," page, then click ",(0,n.jsx)("span",{className:"ph uicontrol",children:"Delete"})," found next to your card information."]}),(0,n.jsx)("div",{className:"itemgroup info",children:(0,n.jsx)("img",{className:"image",width:850,src:(0,o.Ay)("/120b3eb0-bf80-11ee-ac6d-0242c7a41fd4/KT-_Credit_card_payment_method.png"),alt:"Payment methods section"})})]}),(0,n.jsx)("li",{className:"li step stepexpand",children:(0,n.jsxs)("span",{className:"ph cmd",children:["The ",(0,n.jsx)("span",{className:"ph uicontrol",children:"Delete card"})," dialog pops up. Click ",(0,n.jsx)("span",{className:"ph uicontrol",children:"Delete"})," to confirm your action."]})})]}),"\n",(0,n.jsx)("section",{xmlns:"http://www.w3.org/1999/xhtml",className:"section result",children:"You have deleted your current credit card permanently."}),"\n",(0,n.jsxs)(a.h2,{id:"next-steps",children:[(0,n.jsx)("a",{id:"concept-2653",class:"anchor_top_offset"}),"Next steps"]}),"\n",(0,n.jsxs)("p",{xmlns:"http://www.w3.org/1999/xhtml",className:"p",children:["To learn how to purchase Katalon subscription, refer to the following topic for further information: ",(0,n.jsx)("a",{className:"xref",href:"/katalon-platform/administer/administration-tasks/payment-and-subscription/purchase-katalon-subscription",children:"Purchase Katalon subscription"}),"."]})]})}function h(e={}){const{wrapper:a}={...(0,i.R)(),...e.components};return a?(0,n.jsx)(a,{...e,children:(0,n.jsx)(p,{...e})}):p(e)}}}]);