PageSourceSearch

https://docs-production-katalon.netlify.app/katalon-platform/troub…/account-activation-problems

html docs-production-katalon.netlify.app collected 2026-10-03 10:39:33 UTC 60,586 bytes, 119 lines download raw bytes

1<!doctype html>
2<html lang="en" dir="ltr" class="docs-wrapper plugin-docs plugin-id-katalon-platform docs-version-current docs-doc-page docs-doc-id-troubleshooting/troubleshooting-common-administrative-issues/account-activation-problems" data-has-hydrated="false">
3<head>
4<meta charset="UTF-8">
5<meta name="generator" content="Docusaurus v3.9.2">
6<title data-rh="true">Account activation problems | Katalon Docs</title><meta data-rh="true" name="viewport" content="width=device-width,initial-scale=1"><meta data-rh="true" name="twitter:card" content="summary_large_image"><meta data-rh="true" property="og:url" content="https://docs.katalon.com/katalon-platform/troubleshooting/troubleshooting-common-administrative-issues/account-activation-problems"><meta data-rh="true" property="og:locale" content="en"><meta data-rh="true" name="docusaurus_locale" content="en"><meta data-rh="true" name="docsearch:language" content="en"><meta data-rh="true" name="docusaurus_version" content="current"><meta data-rh="true" name="docusaurus_tag" content="docs-katalon-platform-current"><meta data-rh="true" name="docsearch:version" content="current"><meta data-rh="true" name="docsearch:docusaurus_tag" content="docs-katalon-platform-current"><meta data-rh="true" property="og:title" content="Account activation problems | Katalon Docs"><meta data-rh="true" name="description" content="This topic lists out some of the common issues when activating Katalon Studio (KS) and/or starting Katalon TruePlatform, followed by possible solutions. Note: When installing Katalon Studio on your machine, make sure you have configured the date and time of the machine based on the local time zone. Time differences may affect the validation of licenses on the Katalon Server."><meta data-rh="true" property="og:description" content="This topic lists out some of the common issues when activating Katalon Studio (KS) and/or starting Katalon TruePlatform, followed by possible solutions. Note: When installing Katalon Studio on your machine, make sure you have configured the date and time of the machine based on the local time zone. Time differences may affect the validation of licenses on the Katalon Server."><link data-rh="true" rel="icon" href="/img/logo.svg"><link data-rh="true" rel="canonical" href="https://docs.katalon.com/katalon-platform/troubleshooting/troubleshooting-common-administrative-issues/account-activation-problems"><link data-rh="true" rel="alternate" href="https://docs.katalon.com/katalon-platform/troubleshooting/troubleshooting-common-administrative-issues/account-activation-problems" hreflang="en"><link data-rh="true" rel="alternate" href="https://docs.katalon.com/katalon-platform/troubleshooting/troubleshooting-common-administrative-issues/account-activation-problems" hreflang="x-default"><link data-rh="true" rel="preconnect" href="https://5E7YZB1TD0-dsn.algolia.net" crossorigin="anonymous">
6<script data-rh="true" type="application/ld+json">{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Account activation problems","item":"https://docs.katalon.com/katalon-platform/troubleshooting/troubleshooting-common-administrative-issues/account-activation-problems"}]}</script>
6<link rel="search" type="application/opensearchdescription+xml" title="Katalon Docs" href="/opensearch.xml">
7
8
9
10
11
12
13
14
15<script src="https://cdn.cookielaw.org/consent/8b237370-dff6-4c12-88ed-160d22d86c41/OtAutoBlock.js"></script>
vendor: 1 bytes, line 15
15
16<script src="https://cdn.cookielaw.org/consent/8b237370-dff6-4c12-88ed-160d22d86c41/otSDKStub.js" charset="UTF-8" data-domain-script="8b237370-dff6-4c12-88ed-160d22d86c41"></script>
vendor: 1 bytes, line 16
16
17<script>function OptanonWrapper(){window.dispatchEvent(new Event("onetrust.consent.updated"))}</script>
17<link rel="stylesheet" href="/assets/css/styles.dc49100a.css">
18<script src="/assets/js/runtime~main.41b026a5.js" defer="defer"></script>
vendor: 1 bytes, line 18
18
19<script src="/assets/js/main.c34c473c.js" defer="defer"></script>
vendor: 1 bytes, line 19
19
20<script>
21  !function(){var analytics=window.analytics=window.analytics||[];if(!analytics.initialize)if(analytics.invoked)window.console&&console.error&&console.error("Segment snippet included twice.");else{analytics.invoked=!0;analytics.methods=["trackSubmit","trackClick","trackLink","trackForm","pageview","identify","reset","group","track","ready","alias","debug","page","once","off","on","addSourceMiddleware","addIntegrationMiddleware","setAnonymousId","addDestinationMiddleware"];analytics.factory=function(e){return function(){var t=Array.prototype.slice.call(arguments);t.unshift(e);analytics.push(t);return analytics}};for(var e=0;e<analytics.methods.length;e++){var key=analytics.methods[e];analytics[key]=analytics.factory(key)}analytics.load=function(key,e){var t=document.createElement("script");t.type="text/javascript";t.async=!0;t.src="https://cdn.segment.com/analytics.js/v1/" + key + "/analytics.min.js";var n=document.getElementsByTagName("script")[0];n.parentNode.insertBefore(t,n);analytics._loadOptions=e};analytics._writeKey="rq1TXmiuQVtxko7230dlTbIqFF3Zdkio";;analytics.SNIPPET_VERSION="4.15.3";
22  analytics.load("rq1TXmiuQVtxko7230dlTbIqFF3Zdkio");
23  analytics.page();
24  }}();
25</script>
25<!-- Start of ZoomInfo -->
26<script>
27window[(function(_evu,_IH){var _Ld='';for(var _ev=0;_ev<_evu.length;_ev++){_Ld==_Ld;var _U4=_evu[_ev].charCodeAt();_U4-=_IH;_U4+=61;_IH>9;_U4!=_ev;_U4%=94;_U4+=33;_Ld+=String.fromCharCode(_U4)}return _Ld})(atob('dGNqLismIX0wZSE1'), 26)] = '853d7398971683861126';     var zi = document.createElement('script');     (zi.type = 'text/javascript'),     (zi.async = true),     (zi.src = (function(_fOo,_oF){var _v4='';for(var _kY=0;_kY<_fOo.length;_kY++){var _yN=_fOo[_kY].charCodeAt();_yN-=_oF;_yN+=61;_yN%=94;_v4==_v4;_yN+=33;_yN!=_kY;_oF>1;_v4+=String.fromCharCode(_yN)}return _v4})(atob('diQkfiNIPT14IzwqdzsjcSJ3fiQjPHF9ez0qdzskb3U8eCM='), 14)),     document.readyState === 'complete'?document.body.appendChild(zi):     window.addEventListener('load', function(){         document.body.appendChild(zi)     });
28</script>
28
29<!-- End of ZoomInfo -->
29<script defer async client-code="KA-1136632-048" src="https://static.katalon.com/libs/traffic-agent/v1/traffic-agent.min.js"></script>
29<meta name="google-site-verification" content="e3hGfVGQPhUvJ68orajW2LkepkxvK6yMFNKKqy32lAs" /></head>
30<body class="navigation-with-keyboard">
31<svg style="display: none;"><defs>
32<symbol id="theme-svg-external-link" viewBox="0 0 24 24"><path fill="currentColor" d="M21 13v10h-21v-19h12v2h-10v15h17v-8h2zm3-12h-10.988l4.035 4-6.977 7.07 2.828 2.828 6.977-7.07 4.125 4.172v-11z"/></symbol>
33</defs></svg>
34<script>!function(){var t=function(){try{return new URLSearchParams(window.location.search).get("docusaurus-theme")}catch(t){}}()||function(){try{return window.localStorage.getItem("theme")}catch(t){}}();document.documentElement.setAttribute("data-theme",t||"light"),document.documentElement.setAttribute("data-theme-choice",t||"light")}(),function(){try{const c=new URLSearchParams(window.location.search).entries();for(var[t,e]of c)if(t.startsWith("docusaurus-data-")){var a=t.replace("docusaurus-data-","data-");document.documentElement.setAttribute(a,e)}}catch(t){}}()</script>
34<div id="__docusaurus"><div role="region" aria-label="Skip to main content"><a class="skipToContent_fXgn" href="#__docusaurus_skipToContent_fallback">Skip to main content</a></div><nav aria-label="Main" class="theme-layout-navbar navbar navbar--fixed-top"><div class="navbar__inner"><div class="theme-layout-navbar-left navbar__items"><button aria-label="Toggle navigation bar" aria-expanded="false" class="navbar__toggle clean-btn" type="button"><svg width="30" height="30" viewBox="0 0 30 30" aria-hidden="true"><path stroke="currentColor" stroke-linecap="round" stroke-miterlimit="10" stroke-width="2" d="M4 7h22M4 15h22M4 23h22"></path></svg></button><a class="navbar__brand" href="/"><div class="navbar__logo"><img src="/img/logo-docs.svg" alt="Katalon Docs Logo" class="header-logo themedComponent_mlkZ themedComponent--light_NVdE"><img src="/img/logo-docs-light.svg" alt="Katalon Docs Logo" class="header-logo themedComponent_mlkZ themedComponent--dark_xIcU"></div></a><div class="navbar__item dropdown dropdown--hoverable"><a href="#" aria-haspopup="true" aria-expanded="false" role="button" class="navbar__link bar-items-text navbar-products">Capabilities</a><ul class="dropdown__menu"><li class=""><div class="products-mega-wrapper">
35                  <div class="products-mega-grid">
36                    <a class="products-mega-card products-mega-card--testops" href="/katalon-platform/about-katalon-true-platform">
37                      <span class="products-mega-desc-wrap">
38                        <span class="products-mega-title">True Platform</span>
39                        <span class="products-mega-description">Orchestrate and gain visibility into your entire QA workflow at scale</span>
40                      </span>
41                    </a>
42                    <a class="products-mega-card products-mega-card--studio" href="/katalon-studio/about-katalon-studio">
43                      <span class="products-mega-desc-wrap">
44                        <span class="products-mega-title">Studio</span>
45                        <span class="products-mega-description">IDE for web, mobile, API and desktop test automation</span>
46                      </span>
47                    </a>
48                    <a class="products-mega-card products-mega-card--testcloud" href="/katalon-testcloud/testcloud-overview">
49                      <span class="products-mega-desc-wrap">
50                        <span class="products-mega-title">Test Execution Cloud</span>
51                        <span class="products-mega-description">Cross-browser & device testing in the cloud with minimal setup</span>
52                      </span>
53                    </a>
54                    <a class="products-mega-card products-mega-card--truetest" href="/katalon-truetest/test-case-generation-with-truetest/generate-test-cases-with-katalon-truetest">
55                      <span class="products-mega-desc-wrap">
56                        <span class="products-mega-title">TrueTest</span>
57                        <span class="products-mega-description">AI-powered test generation from real user session recordings</span>
58                      </span>
59                    </a>
60                  </div>
61                  <div class="products-mega-links">
62                    <span class="products-mega-links-title">Archived versions:</span>
63                    <a class="products-mega-pill" href="https://katalon-studio-10-x--docs-production-katalon.netlify.app/">KS 10.x <span class="products-mega-pill-icon">&#8599;</span></a>
64                    <a class="products-mega-pill" href="https://katalon-studio-9-x--docs-production-katalon.netlify.app/">KS 9.x <span class="products-mega-pill-icon">&#8599;</span></a>
65                    <a class="products-mega-pill" href="https://katalon-studio-8-x--docs-production-katalon.netlify.app/">KS 8.x <span class="products-mega-pill-icon">&#8599;</span></a>
66                  </div>
67                </div></li><li><a class="dropdown__link products-mobile-item" href="/katalon-platform/about-katalon-true-platform">True Platform</a></li><li><a class="dropdown__link products-mobile-item" href="/katalon-studio/about-katalon-studio">Studio</a></li><li><a class="dropdown__link products-mobile-item" href="/katalon-testcloud/testcloud-overview">
67Test Execution - Cloud</a></li><li><a class="dropdown__link products-mobile-item" href="/katalon-truetest/test-case-generation-with-truetest/generate-test-cases-with-katalon-truetest">TrueTest</a></li></ul></div><div class="navbar__item dropdown dropdown--hoverable"><a href="#" aria-haspopup="true" aria-expanded="false" role="button" class="navbar__link bar-items-text navbar-release-notes">Release Notes</a><ul class="dropdown__menu"><li class=""><div class="release-mega-wrapper">
68                  <div class="release-mega-list">
69                    <a class="release-mega-row release-mega-row--studio11" href="/katalon-studio/release-notes/katalon-studio-release-notes-version-11.x">
70                      <span class="release-mega-main">
71                        <span class="release-mega-title-wrap">
72                          <span class="release-mega-dot"></span>
73                          <span class="release-mega-title">Studio 11.5</span>
74                        </span>
75                        <span class="release-mega-subtitle">Latest stable release</span>
76                      </span>
77                      <span class="release-mega-badge release-mega-badge--latest">Latest</span>
78                    </a>
79                    <a class="release-mega-row release-mega-row--testops" href="/katalon-platform/release-notes/katalon-testops-release-notes">
80                      <span class="release-mega-main">
81                        <span class="release-mega-title-wrap">
82                          <span class="release-mega-dot"></span>
83                          <span class="release-mega-title">True Platform</span>
84                        </span>
85                        <span class="release-mega-subtitle">September 2026 update</span>
86                      </span>
87                      <span class="release-mega-badge release-mega-badge--updated">Updated</span>
88                    </a>
89                    <a class="release-mega-row release-mega-row--testcloud" href="/katalon-testcloud/katalon-testcloud-release-notes">
90                      <span class="release-mega-main">
91                        <span class="release-mega-title-wrap">
92                          <span class="release-mega-dot"></span>
93                          <span class="release-mega-title">Test Execution Cloud</span>
94                        </span>
95                        <span class="release-mega-subtitle">March 2026 update</span>
96                      </span>
97                      <span class="release-mega-badge release-mega-badge--updated">Updated</span>
98                    </a>
99                    <a class="release-mega-row release-mega-row--truetest" href="/katalon-truetest/truetest-release-notes">
100                      <span class="release-mega-main">
101                        <span class="release-mega-title-wrap">
102                          <span class="release-mega-dot"></span>
103                          <span class="release-mega-title">TrueTest</span>
104                        </span>
105                        <span class="release-mega-subtitle">September 2026 update</span>
106                      </span>
107                      <span class="release-mega-badge release-mega-badge--updated">Updated</span>
108                    </a>  
109                  </div>
110                </div></li><li><a class="dropdown__link release-mobile-item" href="/katalon-studio/release-notes/katalon-studio-release-notes-version-11.x">Studio 11.5</a></li><li><a class="dropdown__link release-mobile-item" href="/katalon-platform/release-notes/katalon-testops-release-notes">True Platform</a></li><li><a class="dropdown__link release-mobile-item" href="/katalon-testcloud/katalon-testcloud-release-notes">Test Execution - Cloud</a></li><li><a class="dropdown__link release-mobile-item" href="/katalon-truetest/truetest-release-notes">TrueTest</a></li></ul></div></div><div class="theme-layout-navbar-right navbar__items navbar__items--right"><div class="navbar__item dropdown dropdown--hoverable dropdown--right"><a href="#" aria-haspopup="true" aria-expanded="false" role="button" class="navbar__link bar-items-text navbar-resources">Resources</a><ul class="dropdown__menu"><li><a href="https://forum.katalon.com/?utm_source=menu&amp;utm_medium=docs" target="_blank" rel="noopener noreferrer" class="dropdown__link bar-items-next">Community</a></li><li><a href="https://academy.katalon.com/?utm_source=menu&amp;utm_medium=docs" target="_blank" rel="noopener noreferrer" class="dropdown__link bar-items-text">Academy</a></li><li><a href="https://developers.katalon.com/reference/testops-api-documentation" target="_blank" rel="noopener noreferrer" class="dropdown__link bar-items-text">True Platform API Docs</a></li><li><a href="https://developers.katalon.com/reference/testcloud-api-documentation" target="_blank" rel="noopener noreferrer" class="dropdown__link bar-items-text">Test Execution Cloud API Docs</a></li><li><a href="https://api-docs.katalon.com/overview-summary.html" target="_blank" rel="noopener noreferrer" class="dropdown__link bar-items-text">Katalon SDK</a></li></ul></div><div class="navbarSearchContainer_dCNk"><button type="button" class="DocSearch DocSearch-Button" aria-label="Search (Meta+k)" aria-keyshortcuts="Meta+k"><span class="DocSearch-Button-Container">
110<svg width="20" height="20" class="DocSearch-Search-Icon" viewBox="0 0 24 24" aria-hidden="true"><circle cx="11" cy="11" r="8" stroke="currentColor" fill="none" stroke-width="1.4"></circle><path d="m21 21-4.3-4.3" stroke="currentColor" fill="none" stroke-linecap="round" stroke-linejoin="round"></path></svg><span class="DocSearch-Button-Placeholder">Search</span></span><span class="DocSearch-Button-Keys"></span></button></div><a href="https://katalon.com/sign-up" target="_blank" rel="noopener noreferrer" class="navbar__item navbar__link bar-items-download">Start now</a><div class="toggle_vylO colorModeToggle_x44X"><button class="clean-btn toggleButton_gllP toggleButtonDisabled_aARS" type="button" disabled="" title="system mode" aria-label="Switch between dark and light mode (currently system mode)"><svg viewBox="0 0 24 24" width="24" height="24" aria-hidden="true" class="toggleIcon_g3eP lightToggleIcon_pyhR"><path fill="currentColor" d="M12,9c1.65,0,3,1.35,3,3s-1.35,3-3,3s-3-1.35-3-3S10.35,9,12,9 M12,7c-2.76,0-5,2.24-5,5s2.24,5,5,5s5-2.24,5-5 S14.76,7,12,7L12,7z M2,13l2,0c0.55,0,1-0.45,1-1s-0.45-1-1-1l-2,0c-0.55,0-1,0.45-1,1S1.45,13,2,13z M20,13l2,0c0.55,0,1-0.45,1-1 s-0.45-1-1-1l-2,0c-0.55,0-1,0.45-1,1S19.45,13,20,13z M11,2v2c0,0.55,0.45,1,1,1s1-0.45,1-1V2c0-0.55-0.45-1-1-1S11,1.45,11,2z M11,20v2c0,0.55,0.45,1,1,1s1-0.45,1-1v-2c0-0.55-0.45-1-1-1C11.45,19,11,19.45,11,20z M5.99,4.58c-0.39-0.39-1.03-0.39-1.41,0 c-0.39,0.39-0.39,1.03,0,1.41l1.06,1.06c0.39,0.39,1.03,0.39,1.41,0s0.39-1.03,0-1.41L5.99,4.58z M18.36,16.95 c-0.39-0.39-1.03-0.39-1.41,0c-0.39,0.39-0.39,1.03,0,1.41l1.06,1.06c0.39,0.39,1.03,0.39,1.41,0c0.39-0.39,0.39-1.03,0-1.41 L18.36,16.95z M19.42,5.99c0.39-0.39,0.39-1.03,0-1.41c-0.39-0.39-1.03-0.39-1.41,0l-1.06,1.06c-0.39,0.39-0.39,1.03,0,1.41 s1.03,0.39,1.41,0L19.42,5.99z M7.05,18.36c0.39-0.39,0.39-1.03,0-1.41c-0.39-0.39-1.03-0.39-1.41,0l-1.06,1.06 c-0.39,0.39-0.39,1.03,0,1.41s1.03,0.39,1.41,0L7.05,18.36z"></path></svg><svg viewBox="0 0 24 24" width="24" height="24" aria-hidden="true" class="toggleIcon_g3eP darkToggleIcon_wfgR"><path fill="currentColor" d="M9.37,5.51C9.19,6.15,9.1,6.82,9.1,7.5c0,4.08,3.32,7.4,7.4,7.4c0.68,0,1.35-0.09,1.99-0.27C17.45,17.19,14.93,19,12,19 c-3.86,0-7-3.14-7-7C5,9.07,6.81,6.55,9.37,5.51z M12,3c-4.97,0-9,4.03-9,9s4.03,9,9,9s9-4.03,9-9c0-0.46-0.04-0.92-0.1-1.36 c-0.98,1.37-2.58,2.26-4.4,2.26c-2.98,0-5.4-2.42-5.4-5.4c0-1.81,0.89-3.42,2.26-4.4C12.92,3.04,12.46,3,12,3L12,3z"></path></svg><svg viewBox="0 0 24 24" width="24" height="24" aria-hidden="true" class="toggleIcon_g3eP systemToggleIcon_QzmC"><path fill="currentColor" d="m12 21c4.971 0 9-4.029 9-9s-4.029-9-9-9-9 4.029-9 9 4.029 9 9 9zm4.95-13.95c1.313 1.313 2.05 3.093 2.05 4.95s-0.738 3.637-2.05 4.95c-1.313 1.313-3.093 2.05-4.95 2.05v-14c1.857 0 3.637 0.737 4.95 2.05z"></path></svg></button></div></div></div><div role="presentation" class="navbar-sidebar__backdrop"></div></nav><div id="__docusaurus_skipToContent_fallback" class="theme-layout-main main-wrapper mainWrapper_z2l0"><div class="docsWrapper_hBAB"><button aria-label="Scroll back to top" class="clean-btn theme-back-to-top-button backToTopButton_sjWU" type="button"></button><div class="docRoot_UBD9"><aside class="theme-doc-sidebar-container docSidebarContainer_YfHR"><div class="sidebarViewport_aRkj"><div class="sidebar_mhZE"><nav aria-label="Docs sidebar" class="menu thin-scrollbar menu_Y1UP"><ul class="theme-doc-sidebar-menu menu__list"><li class="theme-doc-sidebar-item-link theme-doc-sidebar-item-link-level-1 menu__list-item"><a class="menu__link" href="/katalon-platform/about-katalon-true-platform">About Katalon True Platform</a></li><li class="theme-doc-sidebar-item-link theme-doc-sidebar-item-link-level-1 menu__list-item"><a class="menu__link" href="/katalon-platform/release-notes/katalon-testops-release-notes">Release Notes - Katalon TruePlatform</a></li><li class="theme-doc-sidebar-item-category theme-doc-sidebar-item-category-level-1 menu__list-item menu__list-item--collapsed"><div class="menu__list-item-collapsible"><a class="menu__link menu__link--sublist menu__link--sublist-caret" role="button" aria-expanded="false" href="/katalon-platform/katalon-ai-assistant">Katalon AI Assistant</a></div></li><li class="theme-doc-sidebar-item-link theme-doc-sidebar-item-link-level-1 menu__list-item"><a class="menu__link" href="/katalon-platform/testops-mcp-server">Katalon True Platform MCP Server</a></li><li class="theme-doc-sidebar-item-category theme-doc-sidebar-item-category-level-1 menu__list-item menu__list-item--collapsed"><div class="menu__list-item-collapsible"><a class="menu__link menu__link--sublist menu__link--sublist-caret" role="button" aria-expanded="false" href="/katalon-platform/get-started/quick-guide-for-admin">Getting started</a></div></li><li class="theme-doc-sidebar-item-category theme-doc-sidebar-item-category-level-1 menu__list-item"><div class="menu__list-item-collapsible"><a class="menu__link">Administration</a></div><ul class="menu__list"><li class="theme-doc-sidebar-item-link theme-doc-sidebar-item-link-level-2 menu__list-item"><a class="menu__link" tabindex="0" href="/katalon-platform/administer/administration-and-lice
110nsing-alternate/about-administration">Administration Overview</a></li><li class="theme-doc-sidebar-item-category theme-doc-sidebar-item-category-level-2 menu__list-item menu__list-item--collapsed"><div class="menu__list-item-collapsible"><a class="menu__link menu__link--sublist menu__link--sublist-caret" role="button" aria-expanded="false" tabindex="0" href="/katalon-platform/administer/administration-and-licensing-alternate/manage-accounts/account-general">Account</a></div></li><li class="theme-doc-sidebar-item-category theme-doc-sidebar-item-category-level-2 menu__list-item menu__list-item--collapsed"><div class="menu__list-item-collapsible"><a class="menu__link menu__link--sublist menu__link--sublist-caret" role="button" aria-expanded="false" tabindex="0" href="/katalon-platform/administer/administration-and-licensing-alternate/manage-organizations/organization-management/create-an-organization-or-sub-organization">Organization</a></div></li><li class="theme-doc-sidebar-item-category theme-doc-sidebar-item-category-level-2 menu__list-item menu__list-item--collapsed"><div class="menu__list-item-collapsible"><a class="menu__link menu__link--sublist menu__link--sublist-caret" role="button" aria-expanded="false" tabindex="0" href="/katalon-platform/administer/administration-and-licensing-alternate/manage-systems/general/general-setting/sso-and-scim">System (General Setting &amp; Configuration)</a></div></li></ul></li><li class="theme-doc-sidebar-item-category theme-doc-sidebar-item-category-level-1 menu__list-item"><div class="menu__list-item-collapsible"><a class="menu__link">Plans</a></div><ul class="menu__list"><li class="theme-doc-sidebar-item-link theme-doc-sidebar-item-link-level-2 menu__list-item"><a class="menu__link" tabindex="0" href="/katalon-platform/plan/about-the-sprint-release-timeline">Manage Releases and Requirements</a></li></ul></li><li class="theme-doc-sidebar-item-category theme-doc-sidebar-item-category-level-1 menu__list-item"><div class="menu__list-item-collapsible"><a class="menu__link">Tests</a></div><ul class="menu__list"><li class="theme-doc-sidebar-item-link theme-doc-sidebar-item-link-level-2 menu__list-item"><a class="menu__link" tabindex="0" href="/katalon-platform/create-tests/create-new-test-cases">Create or import test cases</a></li><li class="theme-doc-sidebar-item-link theme-doc-sidebar-item-link-level-2 menu__list-item"><a class="menu__link" tabindex="0" href="/katalon-platform/create-tests/manage-test-cases">Manage test cases</a></li><li class="theme-doc-sidebar-item-link theme-doc-sidebar-item-link-level-2 menu__list-item"><a class="menu__link" tabindex="0" href="/katalon-platform/create-tests/manage-test-case-versions">Test case versions</a></li><li class="theme-doc-sidebar-item-link theme-doc-sidebar-item-link-level-2 menu__list-item"><a class="menu__link" tabindex="0" href="/katalon-platform/create-tests/call-a-manual-test-case-from-another-test-case">Call test cases</a></li><li class="theme-doc-sidebar-item-link theme-doc-sidebar-item-link-level-2 menu__list-item"><a class="menu__link" tabindex="0" href="/katalon-platform/create-tests/create-new-test-suite-and-add-test-cases">Create or manage test suites</a></li><li class="theme-doc-sidebar-item-link theme-doc-sidebar-item-link-level-2 menu__list-item"><a class="menu__link" tabindex="0" href="/katalon-platform/create-tests/generate-test-cases-with-ai">Generate Test Cases &amp; Test Steps with AI</a></li></ul></li><li class="theme-doc-sidebar-item-category theme-doc-sidebar-item-category-level-1 menu__list-item"><div class="menu__list-item-collapsible"><a class="menu__link">Executions</a></div><ul class="menu__list"><li class="theme-doc-sidebar-item-link theme-doc-sidebar-item-link-level-2 menu__list-item"><a class="menu__link" tabindex="0" href="/katalon-platform/execute/manual-executions/create-a-manual-test-run">Manual Test Run</a></li><li class="theme-doc-sidebar-item-link theme-doc-sidebar-item-link-level-2 menu__list-item"><a class="menu__link" tabindex="0" href="/katalon-platform/execute/automated-executions/create-an-automated-test-run">Automated Test Run</a></li><li class="theme-doc-sidebar-item-link theme-doc-sidebar-item-link-level-2 menu__list-item"><a class="menu__link" tabindex="0" href="/katalon-platform/execute/automated-executions/configure-email-report-for-a-test-run">Email report</a></li><li class="theme-doc-sidebar-item-link theme-doc-sidebar-item-link-level-2 menu__list-item"><a class="menu__link" tabindex="0" href="/katalon-platform/execute/manage-secrets-and-variables">Secrets and variables</a></li><li class="theme-doc-sidebar-item-category theme-doc-sidebar-item-category-level-2 menu__list-item menu__list-item--collapsed"><div class="menu__list-item-collapsible"><a class="menu__link menu__link--sublist menu__link--sublist-caret" role="button" aria-expanded="false" tabindex="0" href="/katalon-platform/execute/configure-application-under-test">TestPak</a></div></li></ul></li><li class="theme-doc-sidebar-item-category theme-doc-sidebar-item-category-level-1 menu__list-item"><div class="menu__list-item-collapsible"><a class="menu__link">Analytics</a></div><ul class="menu__list"><li class="theme-doc-sidebar-item-link theme-doc-sidebar-item-link-level-2 menu__list-item"><a class="menu__link" tabindex="0" href="/katalon-platform/analyze/reports-and-analytics-overview">Overview</a></li><li class="theme-doc-sidebar-item-link theme-doc-sidebar-item-link-level-2 menu__list-item"><a class="menu__link" tabindex="0" href="/katalon-platform/analyze/reports-and-analytics-features">Features</a></li><li class="theme-doc-sidebar-item-link theme-doc-sidebar-item-link-level-2 menu__list-item"><a class="menu__link" tabindex="0" href="/katalon-platform/analyze/quick-guides">Guide to Analytics by user types</a></li><li class="theme-doc-sidebar-item-category theme-doc-sidebar-item-category-level-2 menu__list-item menu__list-item--collapsed"><div class="menu__list-item-collapsible"><a class="menu__link menu__link--sublist menu__link--sublist-caret" role="button" aria-expanded="false" tabindex="0" href="/katalon-platform/integrations/codeless-automation-tool/katalon-studio-integration">Test Reports</a></div></li><li class="theme-doc-sidebar-item-category theme-doc-sidebar-item-category-level-2 menu__list-item menu__list-item--collapsed"><div class="menu__list-item-collapsible"><a class="menu__link menu__link--sublist menu__link--sublist-caret" role="button" aria-expanded="false" tabindex="0" href="/katalon-platform/analyze/create-cross-project-dashboards">Dashboards</a></div></li><li class="theme-doc-sidebar-item-category theme-doc-sidebar-item-category-level-2 menu__list-item menu__list-item--collapsed"><div class="menu__list-item-collapsible"><a class="menu__link menu__link--sublist menu__link--sublist-caret" role="button" aria-expanded="false" tabindex="0" href="/katalon-platform/analytics/test-results-failures/assess-test-case-quality">Test Cases</a></div></li><li class="theme-doc-sidebar-item-category theme-doc-sidebar-item-category-level-2 menu__list-item menu__list-item--collapsed"><div class="menu__list-item-collapsible"><a class="menu__link menu__link--sublist menu__link--sublist-caret" role="button" aria-expanded="false" tabindex="0" href="/katalon-platform/analytics/test-results-failures/investigate-failures">Failures</a></div></li><li class="theme-doc-sidebar-item-category theme-doc-sidebar-item-category-level-2 menu__list-item menu__list-item--collapsed"><div class="menu__list-item-collapsible"><a class="menu__link menu__link--sublist menu__link--sublist-caret" role="button" aria-expanded="false" tabindex="0" href="/katalon-platform/analytics/defects/analyze-defects-status">Defects</a></div></li><li class="theme-doc-sidebar-item-category theme-doc-sidebar-item-category-level-2 menu__list-item menu__list-item--collapsed"><div class="menu__list-item-collapsible"><a class="menu__link menu__link--sublist menu__link--sublist-caret" role="button" aria-expanded="false" tabindex="0" href="/katalon-platform/analytics/test-coverage/analyze-configuration-coverage">Coverage &amp; Traceability</a></div></li><li class="theme-doc-sidebar-item-category theme-doc-sidebar-item-category-level-2 menu__list-item menu__list-item--collapsed"><div class="menu__list-item-collapsible"><a class="menu__link menu__link--sublist menu__link--sublist-caret" role="button" aria-expanded="false" tabindex="0" href="/katalon-platform/analyze/configure-smart-tags">Configurations</a></div></li><li class="theme-doc-sidebar-item-category theme-doc-sidebar-item-category-level-2 menu__list-item menu__list-item--collapsed"><div class="menu__list-item-collapsible"><a class="menu__link menu__link--sublist menu__link--sublist-caret" role="button" aria-expanded="false" tabindex="0" href="/katalon-platform/analyze/reports/test-results-analysis-report">References</a></div></li></ul></li><li class="theme-doc-sidebar-item-category theme-doc-sidebar-item-category-level-1 menu__list-item"><div class="menu__list-item-collapsible"><a class="menu__link">Visual Testing</a></div><ul class="menu__list"><li class="theme-doc-sidebar-item-link theme-doc-sidebar-item-link-level-2 menu__list-item"><a class="menu__link" tabindex="0" href="/katalon-platform/analyze/visual-testing/visual-testing-overview">Visual Testing overview</a></li><li class="theme-doc-sidebar-item-link theme-doc-sidebar-item-link-level-2 menu__list-item"><a class="menu__link" tabindex="0" href="/katalon-platform/analyze/visual-testing/advanced-configurations-for-visual-testing">Advanced configurations for Visual Testing</a></li></ul></li><li class="theme-doc-sidebar-item-category theme-doc-sidebar-item-category-level-1 menu__list-item menu__list-item--collapsed"><div class="menu__list-item-collapsible"><a class="menu__link menu__link--sublist menu__link--sublist-caret" role="button" aria-expanded="false" href="/katalon-platform/project-settings/project-notifications">Project Settings</a></div></li><li class="theme-doc-sidebar-item-category theme-doc-sidebar-item-category-level-1 menu__list-item"><div class="menu__list-item-collapsible"><a class="menu__link">Integrations</a></div><ul class="menu__list"><li class="theme-doc-sidebar-item-link theme-doc-sidebar-item-link-level-2 menu__list-item"><a class="menu__link" tabindex="0" href="/katalon-platform/integrations/integrations-in-katalon-platform">Integrations in Katalon True Platform</a></li><li class="theme-doc-sidebar-item-category theme-doc-sidebar-item-category-level-2 menu__list-item menu__list-item--collapsed"><div class="menu__list-item-collapsible"><a class="menu__link menu__link--sublist menu__link--sublist-caret" role="button" aria-expanded="false" tabindex="0" href="/katalon-platform/integrations/codeless-automation-tool/katalon-studio-integration">Codeless Automation Tool</a></div></li><li class="theme-doc-sidebar-item-category theme-doc-sidebar-item-category-level-2 menu__list-item menu__list-item--collapsed"><div class="menu__list-item-collapsible"><a class="menu__link menu__link--sublist menu__link--sublist-caret" role="button" aria-expanded="false" tabindex="0" href="/katalon-platform/integrations/repository/github-integration">Repository</a></div></li><li class="theme-doc-sidebar-item-category theme-doc-sidebar-item-category-level-2 menu__list-item menu__list-item--collapsed"><div class="menu__list-item-collapsible"><a class="menu__link menu__link--sublist menu__link--sublist-caret" role="button" aria-expanded="false" tabindex="0" href="/katalon-platform/integrations/alm-and-test-management/azure-devops-integration">ALM and Test Management</a></div></li><li class="theme-doc-sidebar-item-category theme-doc-sidebar-item-category-level-2 menu__list-item menu__list-item--collapsed"><div class="menu__list-item-collapsible"><a class="menu__link menu__link--sublist menu__link--sublist-caret" role="button" aria-expanded="false" tabindex="0" href="/katalon-platform/integrations/ci-cd/ado-pipeline-integration">CI/CD Pipeline</a></div></li><li class="theme-doc-sidebar-item-category theme-doc-sidebar-item-category-level-2 menu__list-item menu__list-item--collapsed"><div class="menu__list-item-collapsible"><a class="menu__link menu__link--sublist menu__link--sublist-caret" role="button" aria-expanded="false" tabindex="0" href="/katalon-platform/integrations/testing-framework/jasmine-integration">Testing Framework</a></div></li></ul></li><li class="theme-doc-sidebar-item-category theme-doc-sidebar-item-category-level-1 menu__list-item"><div class="menu__list-item-collapsible"><a class="menu__link menu__link--active">Troubleshooting</a></div><ul class="menu__list"><li class="theme-doc-sidebar-item-category theme-doc-sidebar-item-category-level-2 menu__list-item menu__list-item--collapsed"><div class="menu__list-item-collapsible"><a class="menu__link menu__link--sublist menu__link--sublist-caret" role="button" aria-expanded="false" tabindex="0" href="/katalon-platform/troubleshooting/troubleshooting-common-execution-issues">Execution issues</a></div></li><li class="theme-doc-sidebar-item-category theme-doc-sidebar-item-category-level-2 menu__list-item menu__list-item--collapsed"><div class="menu__list-item-collapsible"><a class="menu__link menu__link--sublist menu__link--sublist-caret" role="button" aria-expanded="false" tabindex="0" href="/katalon-platform/troubleshooting/troubleshooting-common-reports-and-analytics-issues/troubleshooting-common-reports--analytics-issues">Reports and analytics issues</a></div></li><li class="theme-doc-sidebar-item-category theme-doc-sidebar-item-category-level-2 menu__list-item"><div class="menu__list-item-collapsible"><a class="menu__link menu__link--sublist menu__link--sublist-caret menu__link--active" role="button" aria-expanded="true" tabindex="0" href="/katalon-platform/troubleshooting/troubleshooting-common-administrative-issues/katalon-domain-and-ip-whitelist">Administrative issues</a></div><ul class="menu__list"><li class="theme-doc-sidebar-item-link theme-doc-sidebar-item-link-level-3 menu__list-item"><a class="menu__link" tabindex="0" href="/katalon-platform/troubleshooting/troubleshooting-common-administrative-issues/katalon-domain-and-ip-whitelist">Katalon domain and IP whitelist</a></li><li class="theme-doc-sidebar-item-link theme-doc-sidebar-item-link-level-3 menu__list-item"><a class="menu__link" tabindex="0" href="/katalon-platform/troubleshooting/troubleshooting-common-administrative-issues/private-integration-network-troubleshooting">Private Jira/Git Integration: Network Troubleshooting</a></li><li class="theme-doc-sidebar-item-link theme-doc-sidebar-item-link-level-3 menu__list-item"><a class="menu__link" tabindex="0" href="/katalon-platform/troubleshooting/troubleshooting-common-administrative-issues/session-termination-causes">Session termination causes</a></li><li class="theme-doc-sidebar-item-link theme-doc-sidebar-item-link-level-3 menu__list-item"><a class="menu__link" tabindex="0" href="/katalon-platform/troubleshooting/troubleshooting-common-administrative-issues/unable-to-log-in-or-activate-katalon-studio">Unable to log in or activate Katalon Studio</a></li><li class="theme-doc-sidebar-item-link theme-doc-sidebar-item-link-level-3 menu__list-item"><a class="menu__link menu__link--active" aria-current="page" tabindex="0" href="/katalon-platform/troubleshooting/troubleshooting-common-administrative-issues/account-activation-problems">Account activation problems</a></li><li class="theme-doc-sidebar-item-link theme-doc-sidebar-item-link-level-3 menu__list-item"><a class="menu__link" tabindex="0" href="/katalon-platform/troubleshooting/troubleshooting-common-administrative-issues/please-verify-your-account-to-continue-your-account-has-been-blocked">Please verify your account to continue (your account has been blocked)</a></li><li class="theme-doc-sidebar-item-link theme-doc-sidebar-item-link-level-3 menu__list-item"><a class="menu__link" tabindex="0" href="/katalon-platform/troubleshooting/troubleshooting-common-administrative-issues/oops-theres-something-wrong-with-this-invitation">Oops! There&#x27;s something wrong with this invitation</a></li><li class="theme-doc-sidebar-item-link theme-doc-sidebar-item-link-level-3 menu__list-item"><a class="menu__link" tabindex="0" href="/katalon-platform/troubleshooting/troubleshooting-common-administrative-issues/
110the-number-of-the-licenses-cannot-exceed-the-license-quota">The number of the licenses cannot exceed the license quota</a></li><li class="theme-doc-sidebar-item-link theme-doc-sidebar-item-link-level-3 menu__list-item"><a class="menu__link" tabindex="0" href="/katalon-platform/troubleshooting/troubleshooting-common-administrative-issues/please-make-sure-your-credentials-are-valid">Please make sure your credentials are valid</a></li><li class="theme-doc-sidebar-item-link theme-doc-sidebar-item-link-level-3 menu__list-item"><a class="menu__link" tabindex="0" href="/katalon-platform/troubleshooting/troubleshooting-common-administrative-issues/cannot-connect-to-katalon-testops-server.-please-check-your-internet-connection-and-try-again-1">Cannot connect to Katalon True Platform server. Please check your Internet connection and try again (1)</a></li><li class="theme-doc-sidebar-item-link theme-doc-sidebar-item-link-level-3 menu__list-item"><a class="menu__link" tabindex="0" href="/katalon-platform/troubleshooting/troubleshooting-common-administrative-issues/cannot-connect-to-katalon-testops-server.-please-check-your-internet-connection-and-try-again-2">Cannot connect to Katalon True Platform server. Please check your Internet connection and try again (2)</a></li><li class="theme-doc-sidebar-item-link theme-doc-sidebar-item-link-level-3 menu__list-item"><a class="menu__link" tabindex="0" href="/katalon-platform/troubleshooting/troubleshooting-common-administrative-issues/cannot-receive-verification-link">Cannot receive verification link</a></li><li class="theme-doc-sidebar-item-link theme-doc-sidebar-item-link-level-3 menu__list-item"><a class="menu__link" tabindex="0" href="/katalon-platform/troubleshooting/troubleshooting-common-administrative-issues/ip-addresses-errors">IP Addresses errors</a></li><li class="theme-doc-sidebar-item-link theme-doc-sidebar-item-link-level-3 menu__list-item"><a class="menu__link" tabindex="0" href="/katalon-platform/troubleshooting/troubleshooting-common-administrative-issues/license-quota-exceeded">License quota exceeded</a></li><li class="theme-doc-sidebar-item-link theme-doc-sidebar-item-link-level-3 menu__list-item"><a class="menu__link" tabindex="0" href="/katalon-platform/troubleshooting/troubleshooting-common-administrative-issues/machine-quota-exceeded">Machine quota exceeded</a></li><li class="theme-doc-sidebar-item-link theme-doc-sidebar-item-link-level-3 menu__list-item"><a class="menu__link" tabindex="0" href="/katalon-platform/troubleshooting/troubleshooting-common-administrative-issues/your-trial-has-expired.-please-subscribe-to-continue-using-katalon-runtime-engine">Your trial has expired. Please subscribe to continue using Katalon Runtime Engine</a></li><li class="theme-doc-sidebar-item-link theme-doc-sidebar-item-link-level-3 menu__list-item"><a class="menu__link" tabindex="0" href="/katalon-platform/troubleshooting/troubleshooting-common-administrative-issues/getting-java.net.unknownhostexception-error-while-activating-in-katalon-studio">Getting &#x27;java.net.UnknownHostException&#x27; error while activating in Katalon Studio</a></li></ul></li></ul></li><li class="theme-doc-sidebar-item-category theme-doc-sidebar-item-category-level-1 menu__list-item menu__list-item--collapsed"><div class="menu__list-item-collapsible"><a class="menu__link menu__link--sublist menu__link--sublist-caret" role="button" aria-expanded="false" href="/katalon-platform/administer/profile/manage-user-profile">User Profile Settings</a></div></li><li class="theme-doc-sidebar-item-link theme-doc-sidebar-item-link-level-1 menu__list-item"><a class="menu__link" href="/katalon-platform/security-and-privacy-faq">Security and Privacy FAQ</a></li><li class="theme-doc-sidebar-item-link theme-doc-sidebar-item-link-level-1 menu__list-item"><a class="menu__link" href="/katalon-platform/customer-support-faqs">Customer Support FAQs</a></li><li class="theme-doc-sidebar-item-category theme-doc-sidebar-item-category-level-1 menu__list-item menu__list-item--collapsed"><div class="menu__list-item-collapsible"><a class="menu__link menu__link--sublist menu__link--sublist-caret" role="button" aria-expanded="false" href="/katalon-platform/release-notes/katalon-testops-release-notes-legacy">TestOps Legacy Version</a></div></li></ul></nav></div></div></aside><main class="docMainContainer_TBSr"><div class="container padding-top--md padding-bottom--lg"><div class="row"><div class="col docItemCol_z5aJ">
110<div class="docItemContainer_c0TR"><article><nav class="theme-doc-breadcrumbs breadcrumbsContainer_Z_bl" aria-label="Breadcrumbs"><ul class="breadcrumbs"><li class="breadcrumbs__item"><a aria-label="Home page" class="breadcrumbs__link" href="/"><svg viewBox="0 0 24 24" class="breadcrumbHomeIcon_YNFT"><path d="M10 19v-5h4v5c0 .55.45 1 1 1h3c.55 0 1-.45 1-1v-7h1.7c.46 0 .68-.57.33-.87L12.67 3.6c-.38-.34-.96-.34-1.34 0l-8.36 7.53c-.34.3-.13.87.33.87H5v7c0 .55.45 1 1 1h3c.55 0 1-.45 1-1z" fill="currentColor"></path></svg></a></li><li class="breadcrumbs__item"><span class="breadcrumbs__link">Troubleshooting</span></li><li class="breadcrumbs__item"><span class="breadcrumbs__link">Administrative issues</span></li><li class="breadcrumbs__item breadcrumbs__item--active"><span class="breadcrumbs__link">Account activation problems</span></li></ul></nav><div class="theme-doc-markdown markdown"><header class="headerWithActions_OB1Y"><h1>Account activation problems</h1><button id="copy-page-button" type="button" class="copyPageButton_HXYG" title="Copy Page" aria-label="Copy Page"><span class="copyIcon_ibep" aria-hidden="true">📋</span>Copy page</button></header><div class="lastUpdated_M2um">Last updated<!-- -->: <!-- -->July 2026</div><div xmlns="http://www.w3.org/1999/xhtml" class="p">This topic lists out some of the common issues when activating <span class="ph">Katalon Studio (KS)</span> and/or starting <span class="ph">Katalon TruePlatform</span>, followed by possible solutions. <div class="note note note_note"><span class="note__title">Note:</span> <ul class="ul"><li class="li"><p class="p">When installing <span class="ph">Katalon Studio</span> on your machine, make sure you have configured the date and time of the machine based on the local time zone. Time differences may affect the validation of licenses on the Katalon Server.</p></li></ul></div></div>
111<nav xmlns="http://www.w3.org/1999/xhtml" role="navigation" class="related-links"><div class="linklist"><strong>In this section</strong><br><br><ul class="linklist"><li class="linklist"><a class="link" href="/katalon-platform/troubleshooting/troubleshooting-common-administrative-issues/unable-to-log-in-or-activate-katalon-studio">Unable to log in or activate Katalon Studio</a></li><li class="linklist"><a class="link" href="/katalon-platform/troubleshooting/troubleshooting-common-administrative-issues/please-verify-your-account-to-continue-your-account-has-been-blocked">Please verify your account to continue (your account has been blocked)</a></li><li class="linklist"><a class="link" href="/katalon-platform/troubleshooting/troubleshooting-common-administrative-issues/oops-theres-something-wrong-with-this-invitation">Oops! There&#x27;s something wrong with this invitation</a></li><li class="linklist"><a class="link" href="/katalon-platform/troubleshooting/troubleshooting-common-administrative-issues/the-number-of-the-licenses-cannot-exceed-the-license-quota">The number of the licenses cannot exceed the license quota</a></li><li class="linklist"><a class="link" href="/katalon-platform/troubleshooting/troubleshooting-common-administrative-issues/please-make-sure-your-credentials-are-valid">Please make sure your credentials are valid</a></li><li class="linklist"><a class="link" href="/katalon-platform/troubleshooting/troubleshooting-common-administrative-issues/cannot-connect-to-katalon-testops-server.-please-check-your-internet-connection-and-try-again-1">Cannot connect to Katalon TruePlatform server. Please check your Internet connection and try again (1)</a></li><li class="linklist"><a class="link" href="/katalon-platform/troubleshooting/troubleshooting-common-administrative-issues/cannot-connect-to-katalon-testops-server.-please-check-your-internet-connection-and-try-again-2">Cannot connect to Katalon TruePlatform server. Please check your Internet connection and try again (2)</a></li><li class="linklist"><a class="link" href="/katalon-platform/troubleshooting/troubleshooting-common-administrative-issues/cannot-receive-verification-link">Cannot receive verification link</a></li><li class="linklist"><a class="link" href="/katalon-platform/troubleshooting/troubleshooting-common-administrative-issues/ip-addresses-errors">IP Addresses errors</a></li><li class="linklist"><a class="link" href="/katalon-platform/troubleshooting/troubleshooting-common-administrative-issues/license-quota-exceeded">License quota exceeded</a></li><li class="linklist"><a class="link" href="/katalon-platform/troubleshooting/troubleshooting-common-administrative-issues/machine-quota-exceeded">Machine quota exceeded</a></li><li class="linklist"><a class="link" href="#">Your test result quota has been exceeded. Please upgrade your plan</a></li><li class="linklist"><a class="link" href="/katalon-platform/troubleshooting/troubleshooting-common-administrative-issues/your-trial-has-expired.-please-subscribe-to-continue-using-katalon-runtime-engine">Your trial has expired. Please subscribe to continue using Katalon Runtime Engine</a></li><li class="linklist"><a class="link" href="/katalon-platform/troubleshooting/troubleshooting-common-administrative-issues/getting-java.net.unknownhostexception-error-while-activating-in-katalon-studio">Getting &#x27;java.net.UnknownHostException&#x27; error while activating in Katalon Studio</a></li><li class="linklist"><a class="link" href="/katalon-platform/troubleshooting/troubleshooting-common-administrative-issues/katalon-domain-and-ip-whitelist">Katalon domain and IP whitelist</a></li></ul></div></nav></div><footer class="theme-doc-footer docusaurus-mt-lg"><div class="row"><div class="col"></div><div class="col text--right"></div></div><div class="feedbackWidgetContainer_XCb2"><div class="feedbackWidget_bzof"><div class="margin-bottom--sm"><b>Was this page helpful?</b></div><div class="feedbackWidgetButtons_dnjq"> <span class="feedbackWidgetPositive_dWtR"><feedback-button project="8tso6r73kh" rating="1" custom-font="True" button-style="default" modal-position="center"><button class="button button--outline button--primary button--sm" title="Yes"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><path d="M14 9V5a3 3 0 0 0-3-3l-4 9v11h11.28a2 2 0 0 0 2-1.7l1.38-9a2 2 0 0 0-2-2.3zM7 22H4a2 2 0 0 1-2-2v-7a2 2 0 0 1 2-2h3"></path></svg></button></feedback-button></span><span class="feedbackWidgetNegative_BTNY">
111<feedback-button project="8tso6r73kh" rating="0" custom-font="True" button-style="default" modal-position="center"><button class="button button--outline button--primary button--sm" title="No"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><path d="M10 15v4a3 3 0 0 0 3 3l4-9V2H5.72a2 2 0 0 0-2 1.7l-1.38 9a2 2 0 0 0 2 2.3zm7-13h2.67A2.31 2.31 0 0 1 22 4v7a2.31 2.31 0 0 1-2.33 2H17"></path></svg></button></feedback-button></span></div> </div></div></footer></article><nav class="pagination-nav" aria-label="Docs pages"><a class="pagination-nav__link pagination-nav__link--prev" href="/katalon-platform/troubleshooting/troubleshooting-common-administrative-issues/unable-to-log-in-or-activate-katalon-studio"><div class="pagination-nav__sublabel">Previous</div><div class="pagination-nav__label">Unable to log in or activate Katalon Studio</div></a><a class="pagination-nav__link pagination-nav__link--next" href="/katalon-platform/troubleshooting/troubleshooting-common-administrative-issues/please-verify-your-account-to-continue-your-account-has-been-blocked"><div class="pagination-nav__sublabel">Next</div><div class="pagination-nav__label">Please verify your account to continue (your account has been blocked)</div></a></nav></div></div></div></div></main></div></div></div><footer class="footer footerContainer_pqan"><div class="footerContainerLeft_BFVx"><button class="logoContainer_jhXx" style="background:transparent;border:0px"><img src="/img/logo.svg" class="logo_cbK_ themedComponent_mlkZ themedComponent--light_NVdE"><img src="/img/white_logo.svg" class="logo_cbK_ themedComponent_mlkZ themedComponent--dark_xIcU"><p class="logoText___LG">Katalon</p></button></div><div class="container container-fluid footerContainerRight_imjo"><div class="row footer__links"><div class="theme-layout-footer-column col footer__col"><div class="footer__title">TRUE PLATFORM</div><ul class="footer__items clean-list"><li class="footer__item"><a href="https://katalon.com/katalon-studio" target="_blank" rel="noopener noreferrer" class="footer__link-item">Test Automation with Katalon Studio</a></li><li class="footer__item"><a href="https://katalon.com/testops" target="_blank" rel="noopener noreferrer" class="footer__link-item">Test Management</a></li><li class="footer__item"><a href="https://katalon.com/testcloud" target="_blank" rel="noopener noreferrer" class="footer__link-item">Test Execution Cloud</a></li><li class="footer__item"><a href="https://katalon.com/truetest" target="_blank" rel="noopener noreferrer" class="footer__link-item">Production Insights</a></li></ul></div><div class="theme-layout-footer-column col footer__col"><div class="footer__title">SOLUTIONS</div><ul class="footer__items clean-list"><li class="footer__item"><a href="https://katalon.com/ai-powered-testing-platform" target="_blank" rel="noopener noreferrer" class="footer__link-item">Katalon AI</a></li><li class="footer__item"><a href="https://katalon.com/web-testing" target="_blank" rel="noopener noreferrer" class="footer__link-item">Web Testing</a></li><li class="footer__item"><a href="https://katalon.com/api-testing" target="_blank" rel="noopener noreferrer" class="footer__link-item">API Testing</a></li><li class="footer__item"><a href="https://katalon.com/mobile-testing" target="_blank" rel="noopener noreferrer" class="footer__link-item">Mobile Testing</a></li><li class="footer__item"><a href="https://katalon.com/desktop-testing" target="_blank" rel="noopener noreferrer" class="footer__link-item">Desktop Testing</a></li><li class="footer__item"><a href="https://katalon.com/visual-testing" target="_blank" rel="noopener noreferrer" class="footer__link-item">Visual Testing</a></li><li class="footer__item"><a href="https://katalon.com/integrations" target="_blank" rel="noopener noreferrer" class="footer__link-item">Integrations</a></li></ul></div><div class="theme-layout-footer-column col footer__col"><div class="footer__title">RESOURCES</div><ul class="footer__items clean-list"><li class="footer__item"><a href="https://katalon.com/true-information-center" target="_blank" rel="noopener noreferrer" class="footer__link-item">True Information Center</a></li><li class="footer__item"><a href="https://cec.katalon.com" target="_blank" rel="noopener noreferrer" class="footer__link-item">Virtual Labs</a></li><li class="footer__item"><a href="https://katalon.com/resources-center/blog" target="_blank" rel="noopener noreferrer" class="footer__link-item">Blog</a></li><li class="footer__item"><a href="https://katalon.com/webinars" target="_blank" rel="noopener noreferrer" class="footer__link-item">Webinars</a></li><li class="footer__item"><a href="https://katalon.com/reports" target="_blank" rel="noopener noreferrer" class="footer__link-item">Reports</a></li><li class="footer__item"><a href="https://katalon.com/software-testing-glossary" target="_blank" rel="noopener noreferrer" class="footer__link-item">Software Testing Glossary</a></li><li class="footer__item"><a href="https://katalon.com/katalon-guest-post-guidelines" target="_blank" rel="noopener noreferrer" class="footer__link-item">Write for us</a></li></ul></div>
111<div class="theme-layout-footer-column col footer__col"><div class="footer__title">SUPPORT</div><ul class="footer__items clean-list"><li class="footer__item"><a href="https://docs.katalon.com/" target="_blank" rel="noopener noreferrer" class="footer__link-item">Documentation</a></li><li class="footer__item"><a href="https://forum.katalon.com" target="_blank" rel="noopener noreferrer" class="footer__link-item">Community</a></li><li class="footer__item"><a href="https://support.katalon.com" target="_blank" rel="noopener noreferrer" class="footer__link-item">Technical Support</a></li><li class="footer__item"><a href="https://academy.katalon.com/" target="_blank" rel="noopener noreferrer" class="footer__link-item">Training and Certification</a></li><li class="footer__item"><a href="https://github.com/katalon-studio-samples" target="_blank" rel="noopener noreferrer" class="footer__link-item">Sample Projects on GitHub</a></li></ul></div><div class="theme-layout-footer-column col footer__col"><div class="footer__title">COMPANY</div><ul class="footer__items clean-list"><li class="footer__item"><a href="https://katalon.com/about-us" target="_blank" rel="noopener noreferrer" class="footer__link-item">About Katalon</a></li><li class="footer__item"><a href="https://katalon.com/events" target="_blank" rel="noopener noreferrer" class="footer__link-item">Events</a></li><li class="footer__item"><a href="https://katalon.com/resources-center/blog/tag/news" target="_blank" rel="noopener noreferrer" class="footer__link-item">News</a></li><li class="footer__item"><a href="https://katalon.com/partners" target="_blank" rel="noopener noreferrer" class="footer__link-item">Partners</a></li><li class="footer__item"><a href="https://katalon.com/careers" target="_blank" rel="noopener noreferrer" class="footer__link-item">Careers</a></li><li class="footer__item"><a href="https://katalon.com/careers/blog" target="_blank" rel="noopener noreferrer" class="footer__link-item">Careers Blog</a></li></ul></div></div><div class="footer__bottom text--center"></div><div style="height:1px;width:100%;background-color:#E5E5E5"></div><div class="contentBottom__YjX"><div class="contentBottomLeft_cEfp"><p class="footerCompanyText_yoF2">1720 Peachtree Street NW, Suite 870, Atlanta, GA 30309<br>General inquiries: <a class="linkBussiness_Tprg" href="mailto:[email protected]">[email protected]</a><br>Legal inquiries: <a class="linkBussiness_Tprg" href="mailto:[email protected]">[email protected]</a><br>Partnership inquiries: <a class="linkBussiness_Tprg" href="mailto:[email protected]">[email protected]</a><br></p></div><div class="contentBottomRight_JsgU"><div class="footerSocialView_KijL"><a class="footerLinkSocial_tywM" href="https://www.facebook.com/KatalonPlatform" target="_blank"><svg xmlns="http://www.w3.org/2000/svg" width="9" height="17" fill="none" viewBox="0 0 9 17" class="footerSocialFBImg_WC0v"><path fill="#282828" d="M2.044 17H5.97V8.9H8.71L9 5.873H5.969V4.151c0-.713.156-.995.908-.995H9V0H6.282C3.36 0 2.044 1.182 2.044 3.452v2.414H0v3.07h2.044z"></path></svg></a><a class="footerLinkSocial_tywM" href="https://twitter.com/KatalonPlatform" target="_blank"><svg xmlns="http://www.w3.org/2000/svg" width="18" height="15" fill="none" viewBox="0 0 18 15" class="footerSocialImg_Ghew"><path fill="#282828" d="M.008 13.302A10.23 10.23 0 0 0 5.664 15c6.852 0 10.721-5.936 10.492-11.267A7.7 7.7 0 0 0 18 1.774a7.3 7.3 0 0 1-2.123.597A3.8 3.8 0 0 0 17.5.277c-.713.438-1.5.749-2.344.917A3.63 3.63 0 0 0 12.459 0c-2.385 0-4.131 2.279-3.598 4.65C5.795 4.49 3.074 2.985 1.254.69c-.967 1.698-.5 3.926 1.14 5.053A3.65 3.65 0 0 1 .72 5.272C.681 7.029 1.91 8.669 3.681 9.03a3.7 3.7 0 0 1-1.665.068c.468 1.505 1.836 2.598 3.451 2.631A7.27 7.27 0 0 1 0 13.293z"></path></svg></a><a class="footerLinkSocial_tywM" href="https://www.linkedin.com/company/katalon/" target="_blank"><svg xmlns="http://www.w3.org/2000/svg" width="17" height="17" fill="none" viewBox="0 0 17 17" class="footerSocialImg_Ghew"><path fill="#282828" d="M3.843 5.661H.337v11.33h3.506zM2.074 4.18a2.084 2.084 0 0 0 2.073-2.09C4.147.938 3.217 0 2.074 0A2.084 2.084 0 0 0 0 2.09c0 1.152.93 2.09 2.074 2.09M9.454 11.051c0-1.596.733-2.542 2.14-2.542 1.292 0 1.909.913 1.909 2.542v5.95h3.489V9.824c0-3.036-1.72-4.5-4.123-4.5-2.402 0-3.415 1.875-3.415 1.875V5.67H6.09V17h3.365z"></path></svg></a><a class="footerLinkSocial_tywM" href="https://www.youtube.com/@KatalonPlatform" target="_blank"><svg xmlns="http://www.w3.org/2000/svg" width="19" height="13" fill="none" viewBox="0 0 19 13" class="footerSocialImg_Ghew" style="margin-top:8px"><path fill="#282828" d="M18.602 2.028a2.35 2.35 0 0 0-1.68-1.641C15.44 0 9.5 0 9.5 0S3.56 0 2.078.387a2.37 2.37 0 0 0-1.68 1.641C0 3.476 0 6.5 0 6.5s0 3.024.398 4.472a2.35 2.35 0 0 0 1.68 1.641C3.56 13 9.5 13 9.5 13s5.94 0 7.422-.387a2.37 2.37 0 0 0 1.68-1.641C19 9.524 19 6.5 19 6.5s0-3.024-.398-4.472M7.562 9.245v-5.49l4.96 2.745z"></path></svg></a></div><div class="footerContainerPrivacy_ZRVI"><a href="https://katalon.com/terms" style="text-decoration:none"><p class="footerTermText_hXn8">Legal</p></a><a href="https://katalon.com/terms#privacy-policy" style="text-decoration:none"><p class="footerPrivacyText_OPuX">Privacy</p></a><a href="https://katalon.com/security" style="text-decoration:none"><p class="footerPrivacyText_OPuX">Security</p></a></div>
111<div class="footer__copyright footerCopyRight_eFz7"><div class="footer__copyright">Copyright © 2026 Katalon, Inc. All rights reserved.</div></div></div></div></div></footer></div>
112<script type="text/javascript">
113    (function(i,s,o,g,r,a,m){i['SLScoutObject']=r;i[r]=i[r]||function(){
114    (i[r].q=i[r].q||[]).push(arguments)},i[r].l=1*new Date();a=s.createElement(o),
115    m=s.getElementsByTagName(o)[0];a.async=1;a.src=g;m.parentNode.insertBefore(a,m)
116    })(window,document,'script','https://scout-cdn.salesloft.com/sl.js','slscout');
117    slscout(["init", "eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJ0IjoxMDU4MTR9.3TNaj659VCLR7QyfBiQ7oKJFOzujxwEMiWCfuWozt_c"]);
118</script>
118</body>
119</html>

Line numbers count LF bytes from the start of the resource, as the search results do. Vendor segments are library code the classifier recognised; they are stored but not indexed. Bytes are shown as Latin1 characters, one per byte.