1"use strict";(self.webpackChunkembedded_workflow_builder_docs=self.webpackChunkembedded_workflow_builder_docs||[]).push([["5078"],{54829(e,n,t){t.r(n),t.d(n,{metadata:()=>s,default:()=>o,frontMatter:()=>d,contentTitle:()=>l,toc:()=>h,assets:()=>c});var s=JSON.parse('{"id":"connectors/jira-service-management","title":"Jira Service Management Connector","description":"Interact with the Jira Service Management API to manage service requests, issues, request types, queues, and approvals.","source":"@site/docs/connectors/jira-service-management.md","sourceDirName":"connectors","slug":"/connectors/jira-service-management","permalink":"/connectors/jira-service-management","draft":false,"unlisted":false,"tags":[],"version":"current","frontMatter":{"title":"Jira Service Management Connector","sidebar_label":"Jira Service Management","description":"Interact with the Jira Service Management API to manage service requests, issues, request types, queues, and approvals."},"sidebar":"docs","previous":{"title":"Jira","permalink":"/connectors/atlassian-jira"},"next":{"title":"JSONata","permalink":"/connectors/jsonata"}}'),i=t(74848),r=t(28453);let d={title:"Jira Service Management Connector",sidebar_label:"Jira Service Management",description:"Interact with the Jira Service Management API to manage service requests, issues, request types, queues, and approvals."},l,c={},h=[{value:"API Documentation",id:"api-documentation",level:2},{value:"Connections",id:"connections",level:2},{value:"Basic Authentication",id:"jsmbasic",level:3},{value:"Prerequisites",id:"prerequisites",level:4},{value:"Setup Steps",id:"setup-steps",level:4},{value:"Configure the Connection",id:"configure-the-connection",level:4},{value:"OAuth 2.0",id:"jsmoauth2",level:3},{value:"Prerequisites",id:"prerequisites-1",level:4},{value:"Setup Steps",id:"setup-steps-1",level:4},{value:"Configure the Connection",id:"configure-the-connection-1",level:4},{value:"Ops Integration API Key",id:"jsmopsgeniekey",level:3},{value:"Prerequisites",id:"prerequisites-2",level:4},{value:"Setup Steps",id:"setup-steps-2",level:4},{value:"Configure the Connection",id:"configure-the-connection-2",level:4},{value:"Triggers",id:"triggers",level:2},{value:"New Ops Alerts",id:"onnewopsalert",level:3},{value:"New Service Requests",id:"onnewrequest",level:3},{value:"Actions",id:"actions",level:2},{value:"Acknowledge Integration Alert",id:"acknowledgeintegrationalert",level:3},{value:"Acknowledge Ops Alert",id:"acknowledgeopsalert",level:3},{value:"Add Attachment",id:"addattachment",level:3},{value:"Add Comment",id:"addcomment",level:3},{value:"Add Customers to Service Desk",id:"addcustomers",level:3},{value:"Add Integration Alert Note",id:"addintegrationalertnote",level:3},{value:"Add Organization to Service Desk",id:"addservicedeskorganization",level:3},{value:"Add Users to Organization",id:"addorganizationusers",level:3},{value:"Approve or Decline Request",id:"approverequest",level:3},{value:"Close Integration Alert",id:"closeintegrationalert",level:3},{value:"Close Ops Alert",id:"closeopsalert",level:3},{value:"Create Asset Object",id:"createassetobject",level:3},{value:"Create Customer",id:"createcustomer",level:3},{value:"Create Integration Alert",id:"createintegrationalert",level:3},{value:"Create Ops Alert",id:"createopsalert",level:3},{value:"Create Organization",id:"createorganization",level:3},{value:"Create Portal-Only Customer",id:"createportalonlycustomer",level:3},{value:"Create Request",id:"createrequest",level:3},{value:"Delete Asset Object",id:"deleteassetobject",level:3},{value:"Delete Ops Alert",id:"deleteopsalert",level:3},{value:"Delete Organization",id:"deleteorganization",level:3},{value:"Delete Organization Property",id:"deleteorganizationproperty",level:3},{value:"Get Asset Object",id:"getassetobject",level:3},{value:"Get Asset Schema",id:"getassetschema",level:3},{value:"Get Integration Alert Request",id:"getintegrationalertrequest",level:3},{value:"Get Ops Alert",id:"getopsalert",level:3},{value:"Get Ops On-Call",id:"getopsoncall",level:3},{value:"Get Ops Schedule",id:"getopsschedule",level:3},{value:"Get Organization",id:"getorganization",level:3},{value:"Get Organization Property",id:"getorganizationproperty",level:3},{value:"Get Request",id:"getrequest",level:3},{value:"Get Request Type",id:"getrequesttype",level:3},{value:"Get Service Desk",id:"getservicedesk",level:3},{value:"List Approvals",id:"listapprovals",level:3},{value:"List Asset Schemas",id:"listassetschemas",level:3},{value:"List Comments",id:"listcomments",level:3},{value:"List Customers",id:"listcustomers",level:3},{value:"List Ops Alerts",id:"listopsalerts",level:3},{value:"List Ops Schedules",id:"listopsschedules",level:3},{value:"List Organization Properties",id:"listorganizationproperties",level:3},{value:"List Organizations",id:"listorganizations",level:3},{value:"List Organization Users",id:"listorganizationusers",level:3},{value:"List Queue Issues",id:"listqueueissues",level:3},{value:"List Queues",id:"listqueues",level:3},{value:"List Requests",id:"listrequests",level:3},{value:"List Request Types",id:"listrequesttypes",level:3},{value:"List Schema Object Types",id:"listschemaobjecttypes",level:3},{value:"List Service Desk Organizations",id:"listservicedeskorganizations",level:3},{value:"List Service Desks",id:"listservicedesks",level:3},{value:"List SLA Information",id:"listsla",level:3},{value:"List Transitions",id:"listtransitions",level:3},{value:"Raw Request",id:"rawrequest",level:3},{value:"Remove Customers from Service Desk",id:"removecustomers",level:3},{value:"Remove Organization from Service Desk",id:"removeservicedeskorganization",level:3},{value:"Remove Users from Organization",id:"removeorganizationusers",level:3},{value:"Revoke Portal-Only Access",id:"revokeportalaccess",level:3},{value:"Search Asset Objects",id:"searchassetobjects",level:3},{value:"Set Organization Property",id:"setorganizationproperty",level:3},{value:"Snooze Ops Alert",id:"snoozeopsalert",level:3},{value:"Transition Request",id:"transitionrequest",level:3},{value:"Update Asset Object",id:"updateassetobject",level:3},{value:"Upload Temporary File",id:"uploadtemporaryfile",level:3}];function a(e){let n={a:"a",code:"code",h2:"h2",h3:"h3",h4:"h4",img:"img",li:"li",ol:"ol",p:"p",pre:"pre",strong:"strong",table:"table",tbody:"tbody",td:"td",th:"th",thead:"thead",tr:"tr",ul:"ul",...(0,r.R)(),...e.components};return(0,i.jsxs)(i.Fragment,{children:[(0,i.jsxs)(n.p,{children:[(0,i.jsx)(n.img,{alt:"Jira Service Management",src:t(91087).A+"#connector-icon",width:"32",height:"32"}),"\n",(0,i.jsx)(n.a,{href:"https://www.atlassian.com/software/jira/service-management",children:"Jira Service Management"})," is an IT service management (ITSM) platform from Atlassian for managing service requests, incidents, and changes.\nThis component allows managing service desks, requests, request types, queues, approvals, organizations, and customers within Jira Service Management. It also supports Operations (Ops) alerts and schedules, Assets / CMDB objects and schemas, and Integration Events for alert ingestion. Polling triggers are included for new service requests and new Ops alerts."]}),"\n",(0,i.jsx)(n.h2,{id:"api-documentation",children:"API Documentation"}),"\n",(0,i.jsx)(n.p,{children:"This component was built using the following Atlassian APIs:"}),"\n",(0,i.jsxs)(n.ul,{children:["\n",(0,i.jsxs)(n.li,{children:[(0,i.jsx)(n.a,{href:"https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-servicedesk/",children:"Jira Service Management Cloud REST API"})," for service desk and request management"]}),"\n",(0,i.jsxs)(n.li,{children:[(0,i.jsx)(n.a,{href:"https://developer.atlassian.com/cloud/jira/service-desk-ops/rest/intro/",children:"Jira Service Management Ops REST API"})," for Operations alerts, schedules, and Integration Events"]}),"\n",(0,i.jsxs)(n.li,{children:[(0,i.jsx)(n.a,{href:"https://developer.atlassian.com/cloud/assets/rest/intro/",children:"Jira Service Management Assets REST API"})," for Assets / CMDB objects and schemas"]}),"\n"]}),"\n",(0,i.jsx)(n.h2,{id:"connections",children:"Connections"}),"\n",(0,i.jsx)(n.h3,{id:"jsmbasic",children:"Basic Authentication"}),"\n",(0,i.jsx)(n.p,{children:"Authenticate using an email address and API token."}),"\n",(0,i.jsx)(n.p,{children:"To authenticate with Jira Service Management using Basic Authentication, an email address and an API token are required."}),"\n",(0,i.jsx)(n.h4,{id:"prerequisites",children:"Prerequisites"}),"\n",(0,i.jsxs)(n.ul,{children:["\n",(0,i.jsx)(n.li,{children:"A Jira Cloud instance with Jira Service Management enabled"}),"\n",(0,i.jsx)(n.li,{children:"An Atlassian account with appropriate permissions"}),"\n"]}),"\n",(0,i.jsx)(n.h4,{id:"setup-steps",children:"Setup Steps"}),"\n",(0,i.jsxs)(n.ol,{children:["\n",(0,i.jsxs)(n.li,{children:["Navigate to ",(0,i.jsx)(n.a,{href:"https://id.atlassian.com/manage-profile/security/api-tokens",children:"Atlassian Account API Tokens"})]}),"\n",(0,i.jsxs)(n.li,{children:["Click ",(0,i.jsx)(n.strong,{children:"Create API token"})]}),"\n",(0,i.jsxs)(n.li,{children:["Enter a label for the token and click ",(0,i.jsx)(n.strong,{children:"Create"})]}),"\n",(0,i.jsx)(n.li,{children:"Copy the generated API token value"}),"\n"]}),"\n",(0,i.jsxs)(n.p,{children:["For more information on generating API tokens, refer to the ",(0,i.jsx)(n.a,{href:"https://support.atlassian.com/atlassian-account/docs/manage-api-tokens-for-your-atlassian-account/",children:"Atlassian documentation"}),"."]}),"\n",(0,i.jsx)(n.h4,{id:"configure-the-connection",children:"Configure the Connection"}),"\n",(0,i.jsxs)(n.p,{children:["Create a connection of type ",(0,i.jsx)(n.strong,{children:"Basic Authentication"})," and configure the following fields:"]}),"\n",(0,i.jsxs)(n.ul,{children:["\n",(0,i.jsxs)(n.li,{children:["For ",(0,i.jsx)(n.strong,{children:"Username"}),", enter the email address associated with the Atlassian account"]}),"\n",(0,i.jsxs)(n.li,{children:["For ",(0,i.jsx)(n.strong,{children:"API Key"}),", enter the API token generated in the previous step"]}),"\n",(0,i.jsxs)(n.li,{children:["For ",(0,i.jsx)(n.strong,{children:"Host"}),", enter the Atlassian site hostname without ",(0,i.jsx)(n.code,{children:"https://"})," (e.g., ",(0,i.jsx)(n.code,{children:"example-company.atlassian.net"}),")"]}),"\n"]}),"\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n",(0,i.jsxs)(n.table,{children:[(0,i.jsx)(n.thead,{children:(0,i.jsxs)(n.tr,{children:[(0,i.jsx)(n.th,{children:"Input"}),(0,i.jsx)(n.th,{children:"Comments"}),(0,i.jsx)(n.th,{children:"Default"})]})}),(0,i.jsxs)(n.tbody,{children:[(0,i.jsxs)(n.tr,{children:[(0,i.jsx)(n.td,{children:"Username"}),(0,i.jsx)(n.td,{children:"The Atlassian account email address used for authentication."}),(0,i.jsx)(n.td,{})]}),(0,i.jsxs)(n.tr,{children:[(0,i.jsx)(n.td,{children:"API Key"}),(0,i.jsxs)(n.td,{children:["The Atlassian API token. Generate one at ",(0,i.jsx)(n.a,{href:"https://id.atlassian.com/manage-profile/security/api-tokens",children:"Atlassian API Tokens"}),"."]}),(0,i.jsx)(n.td,{})]}),(0,i.jsxs)(n.tr,{children:[(0,i.jsx)(n.td,{children:"Host"}),(0,i.jsx)(n.td,{children:"The Atlassian site hostname (without https://)."}),(0,i.jsx)(n.td,{})]})]})]}),"\n",(0,i.jsx)(n.h3,{id:"jsmoauth2",children:"OAuth 2.0"}),"\n",(0,i.jsx)(n.p,{children:"Authenticate using OAuth 2.0."}),"\n",(0,i.jsxs)(n.p,{children:["To connect to Jira Service Management using OAuth 2.0, create and configure an OAuth 2.0 (3LO) application in the ",(0,i.jsx)(n.a,{href:"https://developer.atlassian.com/console/myapps/",children:"Atlassian Developer Console"}),"."]}),"\n",(0,i.jsx)(n.h4,{id:"prerequisites-1",children:"Prerequisites"}),"\n",(0,i.jsxs)(n.ul,{children:["\n",(0,i.jsx)(n.li,{children:"An Atlassian account with access to Jira Service Management"}),"\n",(0,i.jsxs)(n.li,{children:["Access to the ",(0,i.jsx)(n.a,{href:"https://developer.atlassian.com/console/myapps/",children:"Atlassian Developer Console"})]}),"\n"]}),"\n",(0,i.jsx)(n.h4,{id:"setup-steps-1",children:"Setup Steps"}),"\n",(0,i.jsxs)(n.ol,{children:["\n",(0,i.jsxs)(n.li,{children:["Navigate to the ",(0,i.jsx)(n.a,{href:"https://developer.atlassian.com/console/myapps/",children:"Atlassian Developer Console"})," and click ",(0,i.jsx)(n.strong,{children:"Create"})," then ",(0,i.jsx)(n.strong,{children:"OAuth 2.0 integration"})]}),"\n",(0,i.jsxs)(n.li,{children:["Enter a name for the application and click ",(0,i.jsx)(n.strong,{children:"Create"})]}),"\n",(0,i.jsxs)(n.li,{children:["In the left sidebar, click ",(0,i.jsx)(n.strong,{children:"Authorization"})," and then click ",(0,i.jsx)(n.strong,{children:"Add"})," next to ",(0,i.jsx)(n.strong,{children:"OAuth 2.0 (3LO)"})]}),"\n",(0,i.jsxs)(n.li,{children:["Enter the OAuth 2.0 callback URL as the ",(0,i.jsx)(n.strong,{children:"Callback URL"}),": ",(0,i.jsx)(n.code,{children:"https://oauth2.integrations.acme.com/callback"})]}),"\n",(0,i.jsxs)(n.li,{children:["Click ",(0,i.jsx)(n.strong,{children:"Save changes"})]}),"\n",(0,i.jsxs)(n.li,{children:["In the left sidebar, click ",(0,i.jsx)(n.strong,{children:"Permissions"})," and configure the required scopes for Jira Service Management access"]}),"\n",(0,i.jsxs)(n.li,{children:["In the left sidebar, click ",(0,i.jsx)(n.strong,{children:"Settings"})," to find the ",(0,i.jsx)(n.strong,{children:"Client ID"})," and ",(0,i.jsx)(n.strong,{children:"Secret"})," values"]}),"\n"]}),"\n",(0,i.jsxs)(n.p,{children:["Refer to the ",(0,i.jsx)(n.a,{href:"https://developer.atlassian.com/cloud/jira/platform/oauth-2-3lo-apps/",children:"Atlassian OAuth 2.0 (3LO) documentation"})," for detailed setup instructions."]}),"\n",(0,i.jsx)(n.h4,{id:"configure-the-connection-1",children:"Configure the Connection"}),"\n",(0,i.jsxs)(n.p,{children:["Create a connection of type ",(0,i.jsx)(n.strong,{children:"OAuth 2.0"})," and configure the following fields:"]}),"\n",(0,i.jsxs)(n.ul,{children:["\n",(0,i.jsxs)(n.li,{children:["For ",(0,i.jsx)(n.strong,{children:"Authorize URL"}),", the default value is pre-configured for Atlassian Cloud APIs:\n",(0,i.jsx)(n.pre,{children:(0,i.jsx)(n.code,{children:"https://auth.atlassian.com/authorize?audience=api.atlassian.com&prompt=consent\n"})}),"\n"]}),"\n",(0,i.jsxs)(n.li,{children:["For ",(0,i.jsx)(n.strong,{children:"Token URL"}),", the default value is:\n",(0,i.jsx)(n.pre,{children:(0,i.jsx)(n.code,{children:"https://auth.atlassian.com/oauth/token\n"})}),"\n"]}),"\n",(0,i.jsxs)(n.li,{children:["For ",(0,i.jsx)(n.strong,{children:"Scopes"}),", the default value covers Service Desk requests, Ops alerts and configuration, and Assets / CMDB objects, schemas, and types:\n",(0,i.jsx)(n.pre,{children:(0,i.jsx)(n.code,{children:"read:servicedesk-request write:servicedesk-request manage:servicedesk-customer read:jira-user\nread:ops-alert:jira-service-management write:ops-alert:jira-service-management delete:ops-alert:jira-service-management\nread:ops-config:jira-service-management write:ops-config:jira-service-management delete:ops-config:jira-service-management\nread:cmdb-object:jira write:cmdb-object:jira delete:cmdb-object:jira\nread:cmdb-schema:jira write:cmdb-schema:jira delete:cmdb-schema:jira\nread:cmdb-type:jira write:cmdb-type:jira delete:cmdb-type:jira\nread:cmdb-attribute:jira offline_access\n"})}),"\nExisting connections created before the Ops and Assets scopes were added must be reauthorized to use those actions. Trim the list to only the scopes the integration needs. Refer to the ",(0,i.jsx)(n.a,{href:"https://developer.atlassian.com/cloud/jira/platform/scopes-for-oauth-2-3LO-and-forge-apps/",children:"Atlassian scopes documentation"})," for additional scope information."]}),"\n",(0,i.jsxs)(n.li,{children:["Enter the ",(0,i.jsx)(n.strong,{children:"Client ID"})," and ",(0,i.jsx)(n.strong,{children:"Client Secret"})," from the application settings in the Developer Console"]}),"\n",(0,i.jsxs)(n.li,{children:["Optionally, enter the ",(0,i.jsx)(n.strong,{children:"Atlassian Site Name"})," if the Atlassian account has access to multiple Jira sites (e.g., ",(0,i.jsx)(n.code,{children:"example-company.atlassian.net"}),"). If left blank, the connection uses the first accessible site."]}),"\n"]}),"\n",(0,i.jsxs)(n.p,{children:["This connection uses OAuth 2.0, a common authentication mechanism for integrations.\
1nRead about how OAuth 2.0 works ",(0,i.jsx)(n.a,{href:"/oauth2",children:"here"}),"."]}),"\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n",(0,i.jsxs)(n.table,{children:[(0,i.jsx)(n.thead,{children:(0,i.jsxs)(n.tr,{children:[(0,i.jsx)(n.th,{children:"Input"}),(0,i.jsx)(n.th,{children:"Comments"}),(0,i.jsx)(n.th,{children:"Default"})]})}),(0,i.jsxs)(n.tbody,{children:[(0,i.jsxs)(n.tr,{children:[(0,i.jsx)(n.td,{children:"Authorize URL"}),(0,i.jsx)(n.td,{children:"The OAuth 2.0 Authorization URL for Atlassian. The audience parameter is required for cloud APIs."}),(0,i.jsx)(n.td,{children:(0,i.jsx)(n.a,{href:"https://auth.atlassian.com/authorize?audience=api.atlassian.com&prompt=consent",children:"https://auth.atlassian.com/authorize?audience=api.atlassian.com&prompt=consent"})})]}),(0,i.jsxs)(n.tr,{children:[(0,i.jsx)(n.td,{children:"Token URL"}),(0,i.jsx)(n.td,{children:"The OAuth 2.0 Token URL for Atlassian."}),(0,i.jsx)(n.td,{children:(0,i.jsx)(n.a,{href:"https://auth.atlassian.com/oauth/token",children:"https://auth.atlassian.com/oauth/token"})})]}),(0,i.jsxs)(n.tr,{children:[(0,i.jsx)(n.td,{children:"Scopes"}),(0,i.jsx)(n.td,{children:"Space-delimited list of OAuth 2.0 scopes for Jira Service Management access."}),(0,i.jsx)(n.td,{children:"read:servicedesk-request write:servicedesk-request manage:servicedesk-customer read:jira-user read:ops-alert:jira-service-management write:ops-alert:jira-service-management delete:ops-alert:jira-service-management read:ops-config:jira-service-management write:ops-config:jira-service-management delete:ops-config:jira-service-management read:cmdb-object:jira write:cmdb-object:jira delete:cmdb-object:jira read:cmdb-schema:jira write:cmdb-schema:jira delete:cmdb-schema:jira read:cmdb-type:jira write:cmdb-type:jira delete:cmdb-type:jira read:cmdb-attribute:jira offline_access"})]}),(0,i.jsxs)(n.tr,{children:[(0,i.jsx)(n.td,{children:"Client ID"}),(0,i.jsx)(n.td,{children:"OAuth 2.0 Client ID from the Atlassian Developer Console."}),(0,i.jsx)(n.td,{})]}),(0,i.jsxs)(n.tr,{children:[(0,i.jsx)(n.td,{children:"Client Secret"}),(0,i.jsx)(n.td,{children:"OAuth 2.0 Client Secret from the Atlassian Developer Console."}),(0,i.jsx)(n.td,{})]}),(0,i.jsxs)(n.tr,{children:[(0,i.jsx)(n.td,{children:"Atlassian Site Name"}),(0,i.jsx)(n.td,{children:"Optional Atlassian site name or URL to connect to. By default, connects to the first accessible site. Set this when the authenticated account has access to multiple Jira sites."}),(0,i.jsx)(n.td,{})]})]})]}),"\n",(0,i.jsx)(n.h3,{id:"jsmopsgeniekey",children:"Ops Integration API Key"}),"\n",(0,i.jsx)(n.p,{children:"Authenticate with the JSM Ops Integration Events API using a GenieKey integration API key."}),"\n",(0,i.jsxs)(n.p,{children:["To authenticate with the Jira Service Management Ops Integration Events API, an integration ",(0,i.jsx)(n.strong,{children:"GenieKey API key"})," is required. This connection is only used by the Ops Integration Events actions (Create, Acknowledge, Close, Add Note, Get Request) \u2014 Ops Management and Assets actions use the OAuth 2.0 connection instead."]}),"\n",(0,i.jsx)(n.h4,{id:"prerequisites-2",children:"Prerequisites"}),"\n",(0,i.jsxs)(n.ul,{children:["\n",(0,i.jsx)(n.li,{children:"A Jira Cloud instance with Jira Service Management Operations enabled"}),"\n",(0,i.jsx)(n.li,{children:"A JSM project where Operations is configured"}),"\n",(0,i.jsx)(n.li,{children:"Permission to manage integrations within that project"}),"\n"]}),"\n",(0,i.jsx)(n.h4,{id:"setup-steps-2",children:"Setup Steps"}),"\n",(0,i.jsxs)(n.ol,{children:["\n",(0,i.jsx)(n.li,{children:"Open the Jira Service Management project where alerts will be ingested"}),"\n",(0,i.jsxs)(n.li,{children:["In the left sidebar, navigate to ",(0,i.jsx)(n.strong,{children:"Operations"})," and then ",(0,i.jsx)(n.strong,{children:"Integrations"})]}),"\n",(0,i.jsxs)(n.li,{children:["Click ",(0,i.jsx)(n.strong,{children:"Add integration"})," and choose ",(0,i.jsx)(n.strong,{children:"API"})]}),"\n",(0,i.jsxs)(n.li,{children:["Enter a name for the integration (e.g., ",(0,i.jsx)(n.code,{children:"My Integration"}),") and choose the team that should own the resulting alerts"]}),"\n",(0,i.jsxs)(n.li,{children:["Click ",(0,i.jsx)(n.strong,{children:"Continue"})," and then ",(0,i.jsx)(n.strong,{children:"Turn on integration"})]}),"\n",(0,i.jsxs)(n.li,{children:["Copy the generated ",(0,i.jsx)(n.strong,{children:"API key"})," (also referred to as the GenieKey) \u2014 this value is only shown once"]}),"\n"]}),"\n",(0,i.jsxs)(n.p,{children:["Refer to the ",(0,i.jsx)(n.a,{href:"https://developer.atlassian.com/cloud/jira/service-desk-ops/rest/intro/",children:"JSM Ops REST API documentation"})," for additional details about the integration endpoints and request shapes."]}),"\n",(0,i.jsx)(n.h4,{id:"configure-the-connection-2",children:"Configure the Connection"}),"\n",(0,i.jsxs)(n.p,{children:["Create a connection of type ",(0,i.jsx)(n.strong,{children:"Ops Integration API Key"})," and configure the following field:"]}),"\n",(0,i.jsxs)(n.ul,{children:["\n",(0,i.jsxs)(n.li,{children:["For ",(0,i.jsx)(n.strong,{children:"API Key"}),", paste the GenieKey value copied from the integration setup screen"]}),"\n"]}),"\n",(0,i.jsxs)(n.p,{children:["The connection sends requests to ",(0,i.jsx)(n.code,{children:"https://api.atlassian.com/jsm/ops/integration/v2"})," with the header ",(0,i.jsx)(n.code,{children:"Authorization: GenieKey <api-key>"}),". No additional configuration is required."]}),"\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n",(0,i.jsxs)(n.table,{children:[(0,i.jsx)(n.thead,{children:(0,i.jsxs)(n.tr,{children:[(0,i.jsx)(n.th,{children:"Input"}),(0,i.jsx)(n.th,{children:"Comments"}),(0,i.jsx)(n.th,{children:"Default"})]})}),(0,i.jsx)(n.tbody,{children:(0,i.jsxs)(n.tr,{children:[(0,i.jsx)(n.td,{children:"API Key"}),(0,i.jsx)(n.td,{children:"GenieKey API key generated from a JSM Ops API integration. Find this under Operations > Integrations in your JSM project."}),(0,i.jsx)(n.td,{})]})})]}),"\n",(0,i.jsx)(n.h2,{id:"triggers",children:"Triggers"}),"\n",(0,i.jsx)(n.h3,{id:"onnewopsalert",children:"New Ops Alerts"}),"\n",(0,i.jsx)(n.p,{children:"Fetches new alerts created in Jira Service Management Ops on a recurring schedule."}),"\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n",(0,i.jsxs)(n.table,{children:[(0,i.jsx)(n.thead,{children:(0,i.jsxs)(n.tr,{children:[(0,i.jsx)(n.th,{children:"Input"}),(0,i.jsx)(n.th,{children:"Comments"}),(0,i.jsx)(n.th,{children:"Default"})]})}),(0,i.jsxs)(n.tbody,{children:[(0,i.jsxs)(n.tr,{children:[(0,i.jsx)(n.td,{children:"Connection"}),(0,i.jsx)(n.td,{children:"The Jira Service Management connection to use."}),(0,i.jsx)(n.td,{})]}),(0,i.jsxs)(n.tr,{children:[(0,i.jsx)(n.td,{children:"Additional Query"}),(0,i.jsx)(n.td,{children:"Atlassian Ops query terms appended to the built-in createdAt filter. Uses OpsGenie query language syntax."}),(0,i.jsx)(n.td,{})]})]})]}),"\n",(0,i.jsx)(n.h3,{id:"onnewrequest",children:"New Service Requests"}),"\n",(0,i.jsx)(n.p,{children:"Fetches new service requests created in Jira Service Management on a recurring schedule."}),"\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n",(0,i.jsxs)(n.table,{children:[(0,i.jsx)(n.thead,{children:(0,i.jsxs)(n.tr,{children:[(0,i.jsx)(n.th,{children:"Input"}),(0,i.jsx)(n.th,{children:"Comments"}),(0,i.jsx)(n.th,{children:"Default"})]})}),(0,i.jsxs)(n.tbody,{children:[(0,i.jsxs)(n.tr,{children:[(0,i.jsx)(n.td,{children:"Connection"}),(0,i.jsx)(n.td,{children:"The Jira Service Management connection to use."}),(0,i.jsx)(n.td,{})]}),(0,i.jsxs)(n.tr,{children:[(0,i.jsx)(n.td,{children:"Service Desk ID"}),(0,i.jsx)(n.td,{children:"Limits new requests to a specific service desk. When omitted, requests from all accessible service desks are returned."}),(0,i.jsx)(n.td,{})]})]})]}),"\n",(0,i.jsx)(n.h2,{id:"actions",children:"Actions"}),"\n",(0,i.jsx)(n.h3,{id:"acknowledgeintegrationalert",children:"Acknowledge Integration Alert"}),"\n",(0,i.jsx)(n.p,{children:"Acknowledges an alert via the integration API. Returns an asynchronous request ID."}),"\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n",(0,i.jsxs)(n.table,{children:[(0,i.jsx)(n.thead,{children:(0,i.jsxs)(n.tr,{children:[(0,i.jsx)(n.th,{children:"Input"}),(0,i.jsx)(n.th,{children:"Comments"}),(0,i.jsx)(n.th,{children:"Default"})]})}),(0,i.jsxs)(n.tbody,{children:[(0,i.jsxs)(n.tr,{children:[(0,i.jsx)(n.td,{children:"Connection"}),(0,i.jsx)(n.td,{children:"The Jira Service Management connection to use."}),(0,i.jsx)(n.td,{})]}),(0,i.jsxs)(n.tr,{children:[(0,i.jsx)(n.td,{children:"Alert Identifier"}),(0,i.jsx)(n.td,{children:"The alert identifier \u2014 by default the alert ID. To use the tiny ID or alias, set Identifier Type accordingly."}),(0,i.jsx)(n.td,{})]}),(0,i.jsxs)(n.tr,{children:[(0,i.jsx)(n.td,{children:"Identifier Type"}),(0,i.jsxs)(n.td,{children:["Format of the alert identifier. Use ",(0,i.jsx)(n.code,{children:"alias"})," only when the alert is in OPEN status \u2014 closed alerts cannot be referenced by alias."]}),(0,i.jsx)(n.td,{children:"id"})]}),(0,i.jsxs)(n.tr,{children:[(0,i.jsx)(n.td,{children:"User"}),(0,i.jsx)(n.td,{children:"Display name of the user performing the action. Used to attribute the alert action in audit history."}),(0,i.jsx)(n.td,{})]}),(0,i.jsxs)(n.tr,{children:[(0,i.jsx)(n.td,{children:"Source"}),(0,i.jsx)(n.td,{children:"Source of the alert. Defaults to the IP address of the request when omitted."}),(0,i.jsx)(n.td,{})]}),(0,i.jsxs)(n.tr,{children:[(0,i.jsx)(n.td,{children:"Note"}),(0,i.jsx)(n.td,{children:"Additional note posted alongside the alert action."}),(0,i.jsx)(n.td,{})]})]})]}),"\n",(0,i.jsx)(n.h3,{id:"acknowledgeopsalert",children:"Acknowledge Ops Alert"}),"\n",(0,i.jsx)(n.p,{children:"Acknowledges an Ops alert."}),"\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n",(0,i.jsxs)(n.table,{children:[(0,i.jsx)(n.thead,{children:(0,i.jsxs)(n.tr,{children:[(0,i.jsx)(n.th,{children:"Input"}),(0,i.jsx)(n.th,{children:"Comments"}),(0,i.jsx)(n.th,{children:"Default"})]})}),(0,i.jsxs)(n.tbody,{children:[(0,i.jsxs)(n.tr,{children:[(0,i.jsx)(n.td,{children:"Connection"}),(0,i.jsx)(n.td,{children:"The Jira Service Management connection to use."}),(0,i.jsx)(n.td,{})]}),(0,i.jsxs)(n.tr,{children:[(0,i.jsx)(n.td,{children:"Alert Identifier"}),(0,i.jsx)(n.td,{children:"The identifier of the alert."}),(0,i.jsx)(n.td,{})]})]})]}),"\n",(0,i.jsx)(n.h3,{id:"addattachment",children:"Add Attachment"}),"\n",(0,i.jsx)(n.p,{children:"Attaches a previously uploaded temporary file to a service request."}),"\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n",(0,i.jsxs)(n.table,{children:[(0,i.jsx)(n.thead,{children:(0,i.jsxs)(n.tr,{children:[(0,i.jsx)(n.th,{children:"Input"}),(0,i.jsx)(n.th,{children:"Comments"}),(0,i.jsx)(n.th,{children:"Default"})]})}),(0,i.jsxs)(n.tbody,{children:[(0,i.jsxs)(n.tr,{children:[(0,i.jsx)(n.td,{children:"Connection"}),(0,i.jsx)(n.td,{children:"The Jira Service Management connection to use."}),(0,i.jsx)(n.td,{})]}),(0,i.jsxs)(n.tr,{children:[(0,i.jsx)(n.td,{children:"Issue ID or Key"}),(0,i.jsx)(n.td,{children:"The ID or key of the service request issue (e.g., IT-42 or 10001). Use the Select Request data source or List Requests action to find this value."}),(0,i.jsx)(n.td,{})]}),(0,i.jsxs)(n.tr,{children:[(0,i.jsx)(n.td,{children:"Temporary File ID"}),(0,i.jsx)(n.td,{children:"The ID of the temporary file previously uploaded via the Upload Attachment action."}),(0,i.jsx)(n.td,{})]})]})]}),"\n",(0,i.jsx)(n.h3,{id:"addcomment",children:"Add Comment"}),"\n",(0,i.jsx)(n.p,{children:"Adds a comment to a service request."}),"\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n",(0,i.jsxs)(n.table,{children:[(0,i.jsx)(n.thead,{children:(0,i.jsxs)(n.tr,{children:[(0,i.jsx)(n.th,{children:"Input"}),(0,i.jsx)(n.th,{children:"Comments"}),(0,i.jsx)(n.th,{children:"Default"})]})}),(0,i.jsxs)(n.tbody,{children:[(0,i.jsxs)(n.tr,{children:[(0,i.jsx)(n.td,{children:"Connection"}),(0,i.jsx)(n.td,{children:"The Jira Service Management connection to use."}),(0,i.jsx)(n.td,{})]}),(0,i.jsxs)(n.tr,{children:[(0,i.jsx)(n.td,{children:"Issue ID or Key"}),(0,i.jsx)(n.td,{children:"The ID or key of the service request issue (e.g., IT-42 or 10001). 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When false, the comment is internal only."}),(0,i.jsx)(n.td,{children:"true"})]})]})]}),"\n",(0,i.jsx)(n.h3,{id:"addcustomers",children:"Add Customers to Service Desk"}),"\n",(0,i.jsx)(n.p,{children:"Adds one or more existing customers to the specified service desk by accountId."}),"\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n",(0,i.jsxs)(n.table,{children:[(0,i.jsx)(n.thead,{children:(0,i.jsxs)(n.tr,{children:[(0,i.jsx)(n.th,{children:"Input"}),(0,i.jsx)(n.th,{children:"Comments"}),(0,i.jsx)(n.th,{children:"Default"})]})}),(0,i.jsxs)(n.tbody,{children:[(0,i.jsxs)(n.tr,{children:[(0,i.jsx)(n.td,{children:"Connection"}),(0,i.jsx)(n.td,{children:"The Jira Service Management connection to use."}),(0,i.jsx)(n.td,{})]}),(0,i.jsxs)(n.tr,{children:[(0,i.jsx)(n.td,{children:"Service Desk ID"}),(0,i.jsx)(n.td,{children:"The unique identifier of the service desk. Use the List Service Desks action or the Service Desk data source to find this value."}),(0,i.jsx)(n.td,{})]}),(0,i.jsxs)(n.tr,{children:[(0,i.jsx)(n.td,{children:"Account IDs"}),(0,i.jsx)(n.td,{children:"The Atlassian accountIds to include in the request. Provide a JSON array of str
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Returns an asynchronous request ID."}),"\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n",(0,i.jsxs)(n.table,{children:[(0,i.jsx)(n.thead,{children:(0,i.jsxs)(n.tr,{children:[(0,i.jsx)(n.th,{children:"Input"}),(0,i.jsx)(n.th,{children:"Comments"}),(0,i.jsx)(n.th,{children:"Default"})]})}),(0,i.jsxs)(n.tbody,{children:[(0,i.jsxs)(n.tr,{children:[(0,i.jsx)(n.td,{children:"Connection"}),(0,i.jsx)(n.td,{children:"The Jira Service Management connection to use."}),(0,i.jsx)(n.td,{})]}),(0,i.jsxs)(n.tr,{children:[(0,i.jsx)(n.td,{children:"Alert Identifier"}),(0,i.jsx)(n.td,{children:"The alert identifier \u2014 by default the alert ID. To use the tiny ID or alias, set Identifier Type accordingly."}),(0,i.jsx)(n.td,{})]}),(0,i.jsxs)(n.tr,{children:[(0,i.jsx)(n.td,{children:"Identifier Type"}),(0,i.jsxs)(n.td,{children:["Format of the alert identifier. 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Provide a JSON object keyed by field name."}),(0,i.jsx)(n.td,{})]})]})]}),"\n",(0,i.jsx)(n.h3,{id:"createcustomer",children:"Create Customer"}),"\n",(0,i.jsx)(n.p,{children:"Creates a portal-only customer account, adds them to the specified service desk, and sends an invite email."}),"\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n",(0,i.jsxs)(n.table,{children:[(0,i.jsx)(n.thead,{children:(0,i.jsxs)(n.tr,{children:[(0,i.jsx)(n.th,{children:"Input"}),(0,i.jsx)(n.th,{children:"Comments"}),(0,i.jsx)(n.th,{children:"Default"})]})}),(0,i.jsxs)(n.tbody,{children:[(0,i.jsxs)(n.tr,{children:[(0,i.jsx)(n.td,{children:"Connection"}),(0,i.jsx)(n.td,{children:"The Jira Service Management connection to use."}),(0,i.jsx)(n.td,{})]}),(0,i.jsxs)(n.tr,{children:[(0,i.jsx)(n.td,{children:"Service Desk ID"}),(0,i.jsx)(n.td,{children:"The unique identifier of the service desk. Use the List Service Desks action or the Service Desk data source to find this value."}),(0,i.jsx)(n.td,{})]}),(0,i.jsxs)(n.tr,{children:[(0,i.jsx)(n.td,{children:"Email"}),(0,i.jsx)(n.td,{children:"The email address of the new portal-only customer."}),(0,i.jsx)(n.td,{})]}),(0,i.jsxs)(n.tr,{children:[(0,i.jsx)(n.td,{children:"Display Name"}),(0,i.jsx)(n.td,{children:"The full name shown for the customer in the portal and on issues they raise."}),(0,i.jsx)(n.td,{})]})]})]}),"\n",(0,i.jsx)(n.h3,{id:"createintegrationalert",children:"Create Integration Alert"}),"\n",(0,i.jsx)(n.p,{children:"Ingests a new alert into JSM Ops via the integration API. Returns an asynchronous request ID; use Get Integration Alert Request to check processing status."}),"\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n",(0,i.jsxs)(n.table,{children:[(0,i.jsx)(n.thead,{children:(0,i.jsxs)(n.tr,{children:[(0,i.jsx)(n.th,{children:"Input"}),(0,i.jsx)(n.th,{children:"Comments"}),(0,i.jsx)(n.th,{children:"Default"})]})}),(0,i.jsxs)(n.tbody,{children:[(0,i.jsxs)(n.tr,{children:[(0,i.jsx)(n.td,{children:"Connection"}),(0,i.jsx)(n.td,{children:"The Jira Service Management connection to use."}),(0,i.jsx)(n.td,{})]}),(0,i.jsxs)(n.tr,{children:[(0,i.jsx)(n.td,{children:"Message"}),(0,i.jsx)(n.td,{children:"The alert message that summarises what happened. Truncated to 130 characters by Atlassian."}),(0,i.jsx)(n.td,{})]}),(0,i.jsxs)(n.tr,{children:[(0,i.jsx)(n.td,{children:"Alias"}),(0,i.jsx)(n.td,{children:"Client-defined identifier for deduplication. 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1),(0,i.jsx)(n.td,{children:"JSON array of string tags to attach to the alert."}),(0,i.jsx)(n.td,{})]}),(0,i.jsxs)(n.tr,{children:[(0,i.jsx)(n.td,{children:"Details"}),(0,i.jsx)(n.td,{children:"JSON object of arbitrary key/value pairs stored alongside the alert."}),(0,i.jsx)(n.td,{})]}),(0,i.jsxs)(n.tr,{children:[(0,i.jsx)(n.td,{children:"Entity"}),(0,i.jsx)(n.td,{children:"Optional entity field used to specify which domain the alert is related to (e.g. a server name)."}),(0,i.jsx)(n.td,{})]}),(0,i.jsxs)(n.tr,{children:[(0,i.jsx)(n.td,{children:"Source"}),(0,i.jsx)(n.td,{children:"Source of the alert. Defaults to the IP address of the request when omitted."}),(0,i.jsx)(n.td,{})]}),(0,i.jsxs)(n.tr,{children:[(0,i.jsx)(n.td,{children:"Priority"}),(0,i.jsx)(n.td,{children:"Priority level of the alert. Defaults to P3."}),(0,i.jsx)(n.td,{children:"P3"})]}),(0,i.jsxs)(n.tr,{children:[(0,i.jsx)(n.td,{children:"User"}),(0,i.jsx)(n.td,{children:"Display name of the user performing the action. 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Returns an asynchronous request ID; use Get Ops Alert to fetch the resulting alert once processed."}),"\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n",(0,i.jsxs)(n.table,{children:[(0,i.jsx)(n.thead,{children:(0,i.jsxs)(n.tr,{children:[(0,i.jsx)(n.th,{children:"Input"}),(0,i.jsx)(n.th,{children:"Comments"}),(0,i.jsx)(n.th,{children:"Default"})]})}),(0,i.jsxs)(n.tbody,{children:[(0,i.jsxs)(n.tr,{children:[(0,i.jsx)(n.td,{children:"Connection"}),(0,i.jsx)(n.td,{children:"The Jira Service Management connection to use."}),(0,i.jsx)(n.td,{})]}),(0,i.jsxs)(n.tr,{children:[(0,i.jsx)(n.td,{children:"Message"}),(0,i.jsx)(n.td,{children:"Brief alert summary. Truncated to 130 characters by Atlassian."}),(0,i.jsx)(n.td,{})]}),(0,i.jsxs)(n.tr,{children:[(0,i.jsx)(n.td,{children:"Description"}),(0,i.jsx)(n.td,{children:"Detailed message body. Markdown is supported. 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Use the List Organizations action or the Organization data source."}),(0,i.jsx)(n.td,{})]})]})]}),"\n",(0,i.jsx)(n.h3,{id:"deleteorganizationproperty",children:"Delete Organization Property"}),"\n",(0,i.jsx)(n.p,{children:"Removes a custom property from an organization by key."}),"\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n",(0,i.jsxs)(n.table,{children:[(0,i.jsx)(n.thead,{children:(0,i.jsxs)(n.tr,{children:[(0,i.jsx)(n.th,{children:"Input"}),(0,i.jsx)(n.th,{children:"Comments"}),(0,i.jsx)(n.th,{children:"Default"})]})}),(0,i.jsxs)(n.tbody,{children:[(0,i.jsxs)(n.tr,{children:[(0,i.jsx)(n.td,{children:"Connection"}),(0,i.jsx)(n.td,{children:"The Jira Service Management connection to use."}),(0,i.jsx)(n.td,{})]}),(0,i.jsxs)(n.tr,{children:[(0,i.jsx)(n.td,{children:"Organization ID"}),(0,i.jsx)(n.td,{children:"The unique identifier of the organization. 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Use the List Request Types action or the Request Type data source."}),(0,i.jsx)(n.td,{})]})]})]}),"\n",(0,i.jsx)(n.h3,{id:"getservicedesk",children:"Get Service Desk"}),"\n",(0,i.jsx)(n.p,{children:"Returns a single service desk by ID."}),"\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n",(0,i.jsxs)(n.table,{children:[(0,i.jsx)(n.thead,{children:(0,i.jsxs)(n.tr,{children:[(0,i.jsx)(n.th,{children:"Input"}),(0,i.jsx)(n.th,{children:"Comments"}),(0,i.jsx)(n.th,{children:"Default"})]})}),(0,i.jsxs)(n.tbody,{children:[(0,i.jsxs)(n.tr,{children:[(0,i.jsx)(n.td,{children:"Connection"}),(0,i.jsx)(n.td,{children:"The Jira Service Management connection to use."}),(0,i.jsx)(n.td,{})]}),(0,i.jsxs)(n.tr,{children:[(0,i.jsx)(n.td,{children:"Service Desk ID"}),(0,i.jsx)(n.td,{children:"The unique identifier of the service desk. Use the List Service Desks action or the Service Desk data source to find this value."}),(0,i.jsx)(n.td,{})]})]})]}),"\n",(0,i.jsx)(n.h3,{id:"listapprovals",children:"List Approvals"}),"\n",(0,i.jsx)(n.p,{children:"Returns the approvals for a service request."}),"\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n",(0,i.jsxs)(n.table,{children:[(0,i.jsx)(n.thead,{children:(0,i.jsxs)(n.tr,{children:[(0,i.jsx)(n.th,{children:"Input"}),(0,i.jsx)(n.th,{children:"Comments"}),(0,i.jsx)(n.th,{children:"Default"})]})}),(0,i.jsxs)(n.tbody,{children:[(0,i.jsxs)(n.tr,{children:[(0,i.jsx)(n.td,{children:"Connection"}),(0,i.jsx)(n.td,{children:"The Jira Service Management connection to use."}),(0,i.jsx)(n.td,{})]}),(0,i.jsxs)(n.tr,{children:[(0,i.jsx)(n.td,{children:"Issue ID or Key"}),(0,i.jsx)(n.td,{children:"The ID or key of the service request issue (e.g., IT-42 or 10001). Use the Select Request data source or List Requests action to find this value."}),(0,i.jsx)(n.td,{})]}),(0,i.jsxs)(n.tr,{children:[(0,i.jsx)(n.td,{children:"Fetch All"}),(0,i.jsx)(n.td,{children:"When true, automatically fetches all pages of results using pagination. Ignores start and limit when true."}),(0,i.jsx)(n.td,{children:"false"})]}),(0,i.jsxs)(n.tr,{children:[(0,i.jsx)(n.td,{children:"Start"}),(0,i.jsx)(n.td,{children:"The starting index of the returned items. First item is 0."}),(0,i.jsx)(n.td,{children:"0"})]}),(0,i.jsxs)(n.tr,{children:[(0,i.jsx)(n.td,{children:"Limit"}),(0,i.jsx)(n.td,{children:"The maximum number of items to return per page."}),(0,i.jsx)(n.td,{})]})]})]}),"\n",(0,i.jsx)(n.h3,{id:"listassetschemas",children:"List Asset Schemas"}),"\n",(0,i.jsx)(n.p,{children:"Returns all Assets/CMDB object schemas in the workspace."}),"\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n",(0,i.jsxs)(n.table,{children:[(0,i.jsx)(n.thead,{children:(0,i.jsxs)(n.tr,{children:[(0,i.jsx)(n.th,{children:"Input"}),(0,i.jsx)(n.th,{children:"Comments"}),(0,i.jsx)(n.th,{children:"Default"})]})}),(0,i.jsxs)(n.tbody,{children:[(0,i.jsxs)(n.tr,{children:[(0,i.jsx)(n.td,{children:"Connection"}),(0,i.jsx)(n.td,{children:"The Jira Service Management connection to use."}),(0,i.jsx)(n.td,{})]}),(0,i.jsxs)(n.tr,{children:[(0,i.jsx)(n.td,{children:"Fetch All"}),(0,i.jsx)(n.td,{children:"When true, automatically fetches all pages of results using pagination. 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Provide a JSON object keyed by parameter name."}),(0,i.jsx)(n.td,{})]})]})]}),"\n",(0,i.jsx)(n.h3,{id:"listcomments",children:"List Comments"}),"\n",(0,i.jsx)(n.p,{children:"Returns comments for a service request."}),"\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n",(0,i.jsxs)(n.table,{children:[(0,i.jsx)(n.thead,{children:(0,i.jsxs)(n.tr,{children:[(0,i.jsx)(n.th,{children:"Input"}),(0,i.jsx)(n.th,{children:"Comments"}),(0,i.jsx)(n.th,{children:"Default"})]})}),(0,i.jsxs)(n.tbody,{children:[(0,i.jsxs)(n.tr,{children:[(0,i.jsx)(n.td,{children:"Connection"}),(0,i.jsx)(n.td,{children:"The Jira Service Management connection to use."}),(0,i.jsx)(n.td,{})]}),(0,i.jsxs)(n.tr,{children:[(0,i.jsx)(n.td,{children:"Issue ID or Key"}),(0,i.jsx)(n.td,{children:"The ID or key of the service request issue (e.g., IT-42 or 10001). 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1\n\n\n\n\n\n\n\n\n\n\n",(0,i.jsxs)(n.table,{children:[(0,i.jsx)(n.thead,{children:(0,i.jsxs)(n.tr,{children:[(0,i.jsx)(n.th,{children:"Input"}),(0,i.jsx)(n.th,{children:"Comments"}),(0,i.jsx)(n.th,{children:"Default"})]})}),(0,i.jsxs)(n.tbody,{children:[(0,i.jsxs)(n.tr,{children:[(0,i.jsx)(n.td,{children:"Connection"}),(0,i.jsx)(n.td,{children:"The Jira Service Management connection to use."}),(0,i.jsx)(n.td,{})]}),(0,i.jsxs)(n.tr,{children:[(0,i.jsx)(n.td,{children:"Fetch All"}),(0,i.jsx)(n.td,{children:"When true, automatically fetches all pages of results using pagination. Ignores start and limit when true."}),(0,i.jsx)(n.td,{children:"false"})]}),(0,i.jsxs)(n.tr,{children:[(0,i.jsx)(n.td,{children:"Start"}),(0,i.jsx)(n.td,{children:"The starting index of the returned items. 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This is used when 'Use Exponential Backoff' is disabled."}),(0,i.jsx)(n.td,{children:"0"})]}),(0,i.jsxs)(n.tr,{children:[(0,i.jsx)(n.td,{children:"Retry On All Errors"}),(0,i.jsx)(n.td,{children:"If true, retries on all erroneous responses regardless of type. This is helpful when retrying after HTTP 429 or other 3xx or 4xx errors. Otherwise, only retries on HTTP 5xx and network errors."}),(0,i.jsx)(n.td,{children:"false"})]}),(0,i.jsxs)(n.tr,{children:[(0,i.jsx)(n.td,{children:"Max Retry Count"}),(0,i.jsx)(n.td,{children:"The maximum number of retries to attempt. Specify 0 for no retries."}),(0,i.jsx)(n.td,{children:"0"})]}),(0,i.jsxs)(n.tr,{children:[(0,i.jsx)(n.td,{children:"Use Exponential Backoff"}),(0,i.jsx)(n.td,{children:"Specifies whether to use a pre-defined exponential backoff strategy for retries. When enabled, 'Retry Delay (ms)' is ignored."}),(0,i.jsx)(n.td,{children:"false"})]})]})]}),"\n",(0,i.jsx)(n.h3,{id:"removecustomers",children:"Remove Customers from Service Desk"}),"\n",(0,i.jsx)(n.p,{children:"Removes one or more customers from the specified service desk by accountId."}),"\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n",(0,i.jsxs)(n.table,{children:[(0,i.jsx)(n.thead,{children:(0,i.jsxs)(n.tr,{children:[(0,i.jsx)(n.th,{children:"Input"}),(0,i.jsx)(n.th,{children:"Comments"}),(0,i.jsx)(n.th,{children:"Default"})]})}),(0,i.jsxs)(n.tbody,{children:[(0,i.jsxs)(n.tr,{children:[(0,i.jsx)(n.td,{children:"Connection"}),(0,i.jsx)(n.td,{children:"The Jira Service Management connection to use."}),(0,i.jsx)(n.td,{})]}),(0,i.jsxs)(n.tr,{children:[(0,i.jsx)(n.td,{children:"Service Desk ID"}),(0,i.jsx)(n.td,{children:"The unique identifier of the service desk. 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Provide a JSON array of string identifiers."}),(0,i.jsx)(n.td,{})]})]})]}),"\n",(0,i.jsx)(n.h3,{id:"removeservicedeskorganization",children:"Remove Organization from Service Desk"}),"\n",(0,i.jsx)(n.p,{children:"Unlinks an organization from the specified service desk."}),"\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n",(0,i.jsxs)(n.table,{children:[(0,i.jsx)(n.thead,{children:(0,i.jsxs)(n.tr,{children:[(0,i.jsx)(n.th,{children:"Input"}),(0,i.jsx)(n.th,{children:"Comments"}),(0,i.jsx)(n.th,{children:"Default"})]})}),(0,i.jsxs)(n.tbody,{children:[(0,i.jsxs)(n.tr,{children:[(0,i.jsx)(n.td,{children:"Connection"}),(0,i.jsx)(n.td,{children:"The Jira Service Management connection to use."}),(0,i.jsx)(n.td,{})]}),(0,i.jsxs)(n.tr,{children:[(0,i.jsx)(n.td,{children:"Service Desk ID"}),(0,i.jsx)(n.td,{children:"The unique identifier of the service desk. 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