https://resoflow-prod.web.app/assets/income-export-and-fees-BhkNFfGh.js

1!function(){try{var e="undefined"!=typeof window?window:"undefined"!=typeof global?global:"undefined"!=typeof globalThis?globalThis:"undefined"!=typeof self?self:{};e.SENTRY_RELEASE={id:"1.0.0"};var t=(new e.Error).stack;t&&(e._sentryDebugIds=e._sentryDebugIds||{},e._sentryDebugIds[t]="305f2a21-26c6-498d-9b57-510b3224ed58",e._sentryDebugIdIdentifier="sentry-dbid-305f2a21-26c6-498d-9b57-510b3224ed58")}catch(a){}}();const e="__RESOFLOW_HELP_BODY__",t="The fee preview lives on **Settings → Payments and deposits → Payouts and Stripe** (available with deposits — *Plus plan and above* — or with the Gift Cards, Tickets or Order & Pay products; only the owner and admins can view this page); the income export lives on the **Reports** page's **Payments and fees** tab (*Plus plan and above*), beside a month-by-month table of the ResoFlow fees that were actually taken — see [Reports and your monthly accounts pack](reports-and-monthly-pack). The Settings page's **ResoFlow platform fees** card lists what ResoFlow charges on every kind of customer payment — event tickets, booking deposits, pay-in-full bookings, Extras, Order & Pay table orders, gift cards and no-show fees — each at its live rate (**Free ✓** where there's none), with Stripe's own processing fees always shown separately. Stripe's fees are charged by Stripe directly under your own Stripe agreement — they differ by card type and payment method, Stripe may change them at any time, and Stripe's current pricing page is always the authoritative source; ResoFlow's platform fees never include Stripe's.\n\n## Export your income\n\nExporting income is **owner-only** — admins can view the Reports page, but the Income export card (and, on Settings, the **Income and payouts** button, which opens your Stripe dashboard with your own Stripe login) only appear for the owner.\n\n1. Open **Reports → Payments and fees** and find the **Income export** card.\n2. Pick your **From** and **To** dates — they default to this calendar year, but you can choose any range (for example the tax year).\n3. Click **Export income (CSV)**.\n\nThe CSV lists each event-ticket order and booking payment with the gross amount, the ResoFlow platform fee, the net, and any refunds — handy for your accountant or Self Assessment. Pay-in-full bookings and paid extras are included: each booking's payment appears as one row for the full amount charged (typed \"Booking payment\" in the CSV, with a descriptor telling deposits and paid-in-full bookings apart). Partial refunds show too, with a \"partially refunded\" status. Stripe's own processing fee per payment is shown in your Stripe dashboard (the **Income and payouts** button on **Settings → Payouts and Stripe**). You'll be able to export income once you've connected Stripe and taken your first payment.\n\n## Preview fees\n\n1. Open the **Fee calculator** card.\n2. Choose the **Payment type** — the dropdown covers every kind of guest payment: **💷 Booking deposit**, **🎟️ Event ticket**, **🍽️ Pay-in-full booking**, **✨ Extras / pre-order**, **🔗 Payment link**, **🎁 Gift card** and **🛎️ Order & Pay order** — enter the amount, and pick the **Card type** (**🇬🇧 UK card**, **💳 UK premium card**, **🇪🇺 EU card** or **🌍 International**; each carries a different Stripe rate).\n3. The breakdown shows the **Stripe processing fee**, the **ResoFlow platform fee**, and **You receive** — what actually lands in your account.\n\nTwo things worth knowing about who pays what:\n\n- **Deposits currently carry no ResoFlow fee** — you keep your deposits in full and only pay Stripe's standard processing fee; the platform-fees card and the calculator always show the live rate (**Free ✓** while there's none). The same is true of pay-in-full bookings, paid extras, pre-orders, gift cards and payment links — no ResoFlow platform fee (both the platform-fees card and the calculator's **Payment type** dropdown cover every type, each at its live rate). Order & Pay table orders carry a flat 15p ResoFlow platform fee per paid order, deducted from the payout — the platform-fees card shows the live rate. Collection and delivery orders (Order & Pay Pro, or the Complete plan) carry 50p + 1% per order: deducted from the payout on card orders — or added to the customer's total where you've switched that on per channel (never to tips) — while cash orders add the fee up and it's billed monthly to your card on file (amounts under £1 roll over; the running total shows on your Billing page). There are no fees on tips — ever, including tips a customer adds later from their receipt — and the delivery fee never enters the fee either.\n- **Event tickets** may carry a ResoFlow platform fee per ticket; the calculator always shows the live rate (it shows **Free ✓** if there's currently none). You can pass this platform fee on to customers on the **Events** page's **Sett

1ings** tab — but Stripe's processing fee always comes out of your takings, because you're the merchant of record.\n- **Agreed rates** — some venues have platform-fee rates agreed with ResoFlow in writing. If yours does, the platform-fees table shows your agreed rate with the standard rate beside it, and the dates it runs for; every charge on those payments uses your rate from the day it starts, and you are emailed a before-and-after table when it is set, a week before a dated rate ends, and on the day the standard rate returns. Any increase starts no sooner than 14 days after we tell you.\n- **Refunds and card fees** — Stripe does not return its own card-processing fees when a payment is refunded. Those fees are charged by Stripe under your Stripe agreement and are paid to Stripe directly — ResoFlow never receives or holds any part of them. (The Order & Pay platform fee — 15p on a table order, 50p + 1% on a collection or delivery order — is likewise not returned when you refund an order.)\n\nThe rates shown are Stripe's standard card rates and can vary slightly by card brand. All fees are deducted automatically — no invoicing needed.\n\nRelated: [How do I connect Stripe to take payments?](connect-stripe) · [How do I publish an event and sell tickets?](sell-tickets) · [How do I take booking deposits?](deposits-setup)\n\nIncome CSV cash-refund amounts exclude money restored to a gift-card balance. Physical gift cards appear on their sale/activation date, even if they were printed as stock in an earlier month; an online sale without a separate activation retains its sale date. If an income-source read fails, the export fails rather than downloading an incomplete file.\n\n\n### Repayments after a failed order card refund\n\nA completed bank transfer or cash repayment recorded by the venue appears as its own **Order bank repayment** or **Order cash repayment** row, dated when the repayment happened in the venue’s time zone. It appears even if the original order was placed outside the selected dates. These rows are explicitly venue-recorded repayments, not Stripe refunds. The original order’s card-refund amount excludes that bank/cash amount, so it is not counted twice. Linking a pending replacement refund does not count it as returned money until Stripe confirms success. Order-history CSV also identifies bank and cash repayment amounts separately.";export{e as __helpBodySentinel,t as default};
2//# sourceMappingURL=income-export-and-fees-BhkNFfGh.js.map