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target="_blank" class="w-inline-block"><h4 class="sidebar-h4">User Adoption and Engagement</h4></a></div></div></div><div class="recent-container"><h1 class="heading-12">RECENT POSTS<br/></h1><div class="collection-list-wrapper w-dyn-list"><div role="list" class="collection-list w-dyn-items"><div role="listitem" class="collection-item-3 w-dyn-item"><h1 class="heading-11">Knowledge Management and the Curve of Change</h1><p>10/2/2026</p><div class="w-embed"><a 116 href="/blog/knowledge-management-and-the-curve-of-change" 117 style="display: inline-block; background: #fe7731; padding: 8px 15px; border-radius: 5px; color: #fff; font-size: 14px; font-weight: 500; margin-top: 5px;" 118> 119 Read More 120</a></div></div><div role="listitem" class="collection-item-3 w-dyn-item"><h1 class="heading-11">70% Automated, 100% Human Accountable: My Experience Exploring AI-Powered Knowledge Curation</h1><p>9/21/2026</p><div class="w-embed"><a 121 href="/blog/70-automated-100-human-accountable-my-experience-exploring-ai-powered-knowledge-curation" 122 style="display: inline-block; background: #fe7731; padding: 8px 15px; border-radius: 5px; color: #fff; font-size: 14px; font-weight: 500; margin-top: 5px;" 123> 124 Read More 125</a></div></div><div role="listitem" class="collection-item-3 w-dyn-item"><h1 class="heading-11">Two Kinds of Knowledge, and Only One Travels Easily</h1><p>9/10/2026</p><div class="w-embed"><a 126 href="/blog/two-kinds-of-knowledge-and-only-one-travels-easily" 127 style="display: inline-block; background: #fe7731; padding: 8px 15px; border-radius: 5px; color: #fff; font-size: 14px; font-weight: 500; margin-top: 5px;" 128> 129 Read More 130</a></div></div><div role="listitem" class="collection-item-3 w-dyn-item"><h1 class="heading-11">From First International Hire to Local Entity: A Knowledge Continuity Plan for Global Expansion</h1><p>8/26/2026</p><div class="w-embed"><a 131 href="/blog/from-first-international-hire-to-local-entity-a-knowledge-continuity-plan-for-global-expansion" 132 style="display: inline-block; background: #fe7731; padding: 8px 15px; border-radius: 5px; color: #fff; font-size: 14px; font-weight: 500; margin-top: 5px;" 133> 134 Read More 135</a></div></div><div role="listitem" class="collection-item-3 w-dyn-item"><h1 class="heading-11">Knowledge Mapping and Playbook</h1><p>8/22/2026</p><div class="w-embed"><a 136 href="/blog/knowledge-mapping-and-playbook" 137 style="display: inline-block; background: #fe7731; padding: 8px 15px; border-radius: 5px; color: #fff; font-size: 14px; font-weight: 500; margin-top: 5px;" 138> 139 Read More 140</a></div></div></div></div></div></div></div><div class="w-layout-blockcontainer main-content w-container"><div class="top-message"><p class="paragraph-6"><em>How would you like to be a Guest Blogger for KMI? Email us at: </em><a href="mailto:[email protected]"><em class="italic-text">[email protected]</em></a><em> and let us know your topic(s)!</em></p></div><div class="blog-list w-dyn-list"><div role="list" class="w-dyn-items"><div role="listitem" class="collection-item-2 w-dyn-item"><h2 class="blog-title">Knowledge Management and the Curve of Change</h2><div class="blog-info"><div>October 2, 2026</div><div class="author">Guest Blogger Ekta Sachania</div></div><div class="blog-content"><img src="https://cdn.prod.website-files.com/6626a2e5456a782aa9f21951/69d3d7990617406f802495d8_Change%20mgt.jpg" loading="lazy" alt="" sizes="(max-width: 767px) 97vw, (max-width: 991px) 726.625px, 939.15625px" srcset="https://cdn.prod.website-files.com/6626a2e5456a782aa9f21951/69d3d7990617406f802495d8_Change%20mgt-p-500.jpg 500w, https://cdn.prod.website-files.com/6626a2e5456a782aa9f21951/69d3d7990617406f802495d8_Change%20mgt-p-800.jpg 800w, https://cdn.prod.website-files.com/6626a2e5456a782aa9f21951/69d3d7990617406f802495d8_Change%20mgt-p-1080.jpg 1080w, https://cdn.prod.website-files.com/6626a2e5456a782aa9f21951/69d3d7990617406f802495d8_Change%20mgt-p-1600.jpg 1600w, https://cdn.prod.website-files.com/6626a2e5456a782aa9f21951/69d3d7990617406f802495d8_Change%20mgt-p-2000.jpg 2000w, https://cdn.prod.website-files.com/6626a2e5456a782aa9f21951/69d3d7990617406f802495d8_Change%20mgt-p-2600.jpg 2600w, https://cdn.prod.website-files.com/6626a2e5456a782aa9f21951/69d3d7990617406f802495d8_Change%20mgt-p-3200.jpg 3200w, https://cdn.prod.website-files.com/6626a2e5456a782aa9f21951/69d3d7990617406f802495d8_Change%20mgt.jpg 3753w" class="image-12"/><div class="blog-description"><div class="blog-post-summary w-richtext"><p><strong>Change Management helps people move through the change. Knowledge Management helps people learn through the change</strong></p><p>Every organization today is somewhere on the curve of change, especially with the heavy focu
140s on AI adaptation, digital transformation, and constantly evolving ways of working. But there is one question I believe organizations often overlook:</p><p>â</p><p><strong>Where does Knowledge Management fit into the change journey?</strong></p><p>We often talk about Change Management and Knowledge Management as two separate disciplines. In reality, I see them as two parallel processes that need to move together.</p><p>Change creates the disruption while <strong>KM helps people navigate that disruption.</strong></p><h4><strong>Change creates uncertainty. Knowledge creates clarity.</strong></h4><p>Whenever a new technology, process, operating model, or organizational structure is introduced, people naturally have questions.</p><p><em>What is changing?<br/>Why are we changing it?<br/>How will this impact my role?<br/>What worked for others?<br/>Where can I find the information I need?</em></p><p>This is where KM can play a much bigger role than simply being a repository of documents.</p><p>KM can become the connective tissue of the change journey.</p><p>It can bring together the <strong>knowledge, experiences, conversations, and lessons</strong> that help people move from uncertainty to understandingâand eventually to adoption.</p><p>And this is where I see four important KM interventions.</p><h4><strong>1. Leaders need to walk the talk</strong></h4><p>Change cannot be communicated only through emails, presentations, and training sessions.</p><p>People watch what leaders do to understand and accept the gravity of change.</p><p>If leaders expect teams to share knowledge, collaborate and adopt new ways of working, they need to demonstrate those behaviours themselves.</p><p>This is where KM can support leadership.</p><p>Leader conversations, knowledge-sharing sessions, town halls and storytelling can create visibility around the change while also creating space for people to ask questions and share concerns.</p><p>Sometimes, a 30-minute conversation with a leader can achieve what a 30-page communication document cannot.</p><p>Because change is not just about information, it is about trust.</p><h4><strong>2. Collaboration becomes more important when change accelerates</strong></h4><p>One of the biggest risks during transformation is the creation of knowledge silos.</p><p>One team runs a successful pilot.</p><p>Another team faces the same challenge six months later.</p><p>A lesson has already been learnedâbut nobody knows where it is.</p><p>This is where KM can turn individual experiences into organizational knowledge.</p><p>Communities of Practice, cross-functional forums, collaboration spaces, and knowledge-sharing platforms can help connect people who are solving similar problems.</p><p>The objective is not to create <em>more content</em>.</p><p>The objective is to make sure that <strong>knowledge does not remain trapped in pockets of the organization.</strong></p><h4><strong>3. Lessons learned should not become lessons forgotten</strong></h4><p>This is probably one of the biggest opportunities for KM during transformation.</p><p>Organizations run pilots. They experiment. Some initiatives succeed. Others donât.</p><p>But what happens afterwards?</p><p>Too often, the project closes, and the learning disappears with it.</p><p>A strong KM approach can capture:</p><ul role="list"><li>What worked?</li><li>What didnât?</li><li>What surprised us?</li><li>What would we do differently?</li><li>What can another team reuse?</li><li>What should we avoid repeating?</li></ul><p>The real value of lessons learned isnât in documenting them.</p><p><strong>It is in reusing them.</strong></p><p>That is when a lesson moves from being project knowledge to becoming organizational knowledge.</p><h4><strong>4. Donât underestimate the power of informal KM</strong></h4><p>One thing I have learned through my KM journey is that not all knowledge sharing happens inside a repository.</p><p>Some of the most valuable knowledge emerges through conversations.</p><p>A <strong>Knowledge Café.</strong></p><p>Advertisement</p><figure class="w-richtext-align-center w-richtext-figure-type-video"><div><iframe src="https://edge.aditude.io/safeframe/1-1-1/html/container.html" scrolling="no" frameborder="no"></iframe></div></figure><p>A <strong>Leader Talk.</strong></p><p>A <strong>storytelling session.</strong></p><p>A small group discussing what went wrong in a pilot.</p><p>A colleague sharing how they solved a problem that another team is now facing.</p><p>These informal spaces are particularly valuable during change because they create room for something that formal communication often doesnât:</p><p><strong>conversation.</strong></p><p>People can express resistance.</p><p>They can challenge assumptions.</p><p>They can share experiences.</p><p>And they can hear how others are navigating the same change.</p><p>Resistance isnât always a barrier that needs to be eliminated.</p><p>Sometimes, it is simply a signal that people need more context, clarity, or involvement.</p><h4><strong>From Resistance to Adaptation</strong></h4><p>If we look at the change curveâ<strong>Status Quo â Resistance â Acceptance â Adaptation</strong>âKM can play a role at every stage.</p><p><strong>At Status Quo:<br/></strong>KM helps people understand <em>why</em> change is happening by making knowledge and context accessible.</p><p><strong>At Resistance:<br/></strong>KM creates spaces for questions, conversations, experiences, and concerns.</p><p><strong>At Acceptance:<br/></strong>KM enables learning, training, peer sharing, and access to practical knowledge.</p><p><strong>At Adaptation:<br/></strong>KM captures new experiences, lessons, and emerging practices so that they can be shared and scaled.</p><p>And this is where the relationship between Change Management and Knowledge Management becomes particularly interesting.</p><p>Change Management helps people <strong>move through the change</strong>.</p><p>Knowledge Management helps people <strong>learn through the change</strong>.</p><p>When the two work together, change doesnât have to feel like something being <em>done to people</em>.</p><p>It can become something people <strong>learn, experience, and evolve through together.</strong></p><p>Perhaps we need to stop thinking of KM as something that comes after transformation.</p><p>The repository shouldnât be populated only after the project is complete.</p><p>We shouldnât capture lessons only at the end.</p><p>Training shouldnât be the only knowledge intervention.</p><p>And KM shouldnât simply be the place where people go to <em>find a document</em>.</p><p><strong>KM needs to be part of the change journey from the beginning.</strong></p><p>Because every transformation creates knowledge.</p><p>The question is whether that knowledge is captured, connected, shared, and reusedâor whether it disappears into project folders, individual inboxes, and peopleâs memories.</p><h4><strong>A final thought</strong></h4><p>Change is inevitable, but the way organizations <strong>learn through change</strong> is a choice.</p><p>For me, this is where KMâs real opportunity lies.</p><p>_________________________________________________<br/><br/><strong>Ekta Sachania</strong> has over 15 years of experience in learning and talent development disciplines, including knowledge management, content management, and learning & collaboration with expertise in content harvesting, practice enablement, metrics analysis, site management, collaboration activities, communications strategy and market trends analysis. Demonstrated success in managing multiple stakeholder expectations across time zones and exhibiting good project management skills, by successfully developing and deploying projects for large audiences.  Ability to adapt and work in emerging areas with fast-shifting priorities.  </p><p>â<a href="https://www.linkedin.com/in/ektasachania/" target="_blank">Connect with Ekta at LinkedIn...</a></p></div><div class="html-embed-2 w-embed"><a style="color: #fe7731; font-size: 14px; font-weight: 700;" href="/blog/knowledge-management-and-the-curve-of-change">Read Post</a></div></div></div></div><div role="listitem" class="collection-item-2 w-dyn-item"><h2 class="blog-title">70% Automated, 100% Human Accountable: My Experience Exploring AI-Powered Knowledge Curation</h2><div class="blog-info"><div>September 21, 2026</div><div class="author">Guest Blogger Ekta Sachania</div></div><div class="blog-content"><img src="https://cdn.prod.website-files.com/6626a2e5456a782aa9f21951/69f10ea5b97f79534a9206b6_KM%20Strat_tending%20well.jpg" loading="lazy" alt="" sizes="(max-width: 767px) 97vw, (max-width: 991px) 726.625px, 939.15625px" srcset="https://cdn.prod.website-files.com/6626a2e5456a782aa9f21951/69f10ea5b97f79534a9206b6_KM%20Strat_tending%20well-p-500.jpg 500w, https://cdn.prod.website-files.com/6626a2e5456a782aa9f21951/69f10ea5b97f79534a9206b6_KM%20Strat_tending%20well-p-800.jpg 800w, https://cdn.prod.website-files.com/6626a2e5456a782aa9f21951/69f10ea5b97f79534a9206b6_KM%20Strat_tending%20well-p-1080.jpg 1080w, https://cdn.prod.website-files.com/6626a2e5456a782aa9f21951/69f10ea5b97f79534a9206b6_KM%20Strat_tending%20well-p-1600.jpg 1600w, https://cdn.prod.website-files.com/6626a2e5456a782aa9f21951/69f10ea5b97f79534a9206b6_KM%20Strat_tending%20well-p-2000.jpg 2000w, https://cdn.prod.website-files.com/6626a2e5456a782aa9f21951/69f10ea5b97f79534a9206b6_KM%20Strat_tending%20well-p-2600.jpg 2600w, https://cdn.prod.website-files.com/6626a2e5456a782aa9f21951/69f10ea5b97f79534a9206b6_KM%20Strat_tending%20well-p-3200.jpg 3200w, https://cdn.prod.website-files.com/6626a2e5456a782aa9f21951/69f10ea5b97f79534a9206b6_KM%20Strat_tending%20well.jpg 3967w" class="image-12"/><div class="blog-description"><div class="blog-post-summary w-richtext"><p><em><br/>A practical reflection on Syntax, SharePoint, content curation and the changing role of the Knowledge Manager</em></p><p>One of the most time-consuming parts of Knowledge Management is often not creating knowledge; it is getting existing content into a shape where people can actually find, trust and reuse it. </p><p>Before content can become useful organisational knowledge, someone has to find it, understand it, clean it, categorise it, tag it, check it, and move it to the right place.</p><p>Recently, I explored an AI automation use case using Syntax with SharePoint. What interested me was not simply that AI could read documents. It was the possibility of using AI to take on the repetitive first layer of content curationâwhile keeping the Knowledge Manager firmly in the loop.</p><p><a href="https://cdn.prod.website-files.com/660ec0121b456348d4c98a29/6ab1a15f86604cfc655bda69_AI-Powered%20Content%20Curation%20with%20SharePoint%20%2B%20Syntax.pdf" target="_blank"><strong>Check out the detailed PDF Overview...</strong></a></p><h3>The use case: from SharePoint folders to curated knowledge</h3><p>Think about a SharePoint folder with hundreds of files accumulated over time: proposals, case studies, presentations, solution documents, meeting notes, templates, project material, drafts, and older content. Manually, a KM professional may
140need to open individual files, identify the content type, understand the subject, apply metadata, identify possible restrictions, and decide where the content belongs.</p><p>With an AI-assisted workflow, the model changes:</p><p>SharePoint folder â AI processing â classification and metadata suggestions â governance flags â human review â curated repository</p><h3>What AI can help automate</h3><ul role="list"><li>Identify likely content typeâfor example, case study, proposal content, solution, SOP, meeting notes or thought leadership.</li><li>Suggest categories based on the organisationâs taxonomy.</li><li>Generate or recommend metadata such as practice, industry, geography, solution, technology and content type.</li><li>Surface potentially duplicate, outdated or low-value content for review.</li><li>Flag content that may contain confidential, client-sensitive, copyright-protected, or proprietary/IP material, subject to appropriate rules and validation.</li><li>Route approved content to the appropriate SharePoint location through workflow automation.</li></ul><h3>Is it 100% accurate? Noâand that is okay.</h3><p>Based on my exploration, I would describe the initial output as roughly 70% accurate/usable rather than 100%. The exact result will vary with the quality of the taxonomy, instructions, examples, content, and workflow design.</p><p>For me, the important point is that AI does not have to be 100% accurate to create value. If it can remove a large part of repetitive discovery, sorting, classification, and tagging, it gives the KM team more time for the work that requires judgement.</p><h3>AI is only as good as the KM context we give it</h3><p>This is where the Knowledge Managerâs role becomes even more important. If we expect AI to recognise reusable content, confidential information, copyright restrictions or organisational IP, we have to define what those things mean in our environment.</p><p>The KM team provides the taxonomy, content definitions, metadata rules, examples, and governance principles. In other words, we are not simply asking AI to read content. We are teaching it how our organisation manages knowledge.</p><h3>The model I believe works: AI + human review</h3><p>I do not see the process as:</p><p>AI â Publish</p><p>I see it as:</p><p>AI â Process â Recommend â Flag â Human Review â Publish</p><p>The final responsibility for trusted knowledge should remain with the KM professional or designated content owner. AI can accelerate the work, but the human layer validates accuracy, relevance, reusability, confidentiality, IP, taxonomy, and content quality.</p><h3>Beyond folders: connecting Forms, Power Automate and SharePoint</h3><p>The bigger opportunity is to move from one-off content harvesting to continuous knowledge capture. For example, a simple Microsoft Form can capture meeting notes, project decisions, lessons learned, challenges, solutions, and reusable assets. Power Automate can trigger processing, and AI can structure and classify the information before it reaches the KM review queue.</p><p>A possible flow is:</p><p>Capture â Structure â AI classify/tag â Flag â KM review â Store â Reuse</p><h3>A use case I see for bid and proposal teams</h3><p>Bid teams work under pressure and repeatedly need similar knowledge: case studies, credentials, solution descriptions, previous responses, differentiators, delivery models, industry examples, and reusable proposal language.</p><p>If content is continuously classified and tagged, the bid team can move beyond searching for filenames and folders. The longer-term goal is to search by intent and meaningâfor example, asking for examples of how the organisation helped healthcare clients improve customer experience through digital transformation.</p><p>This is where KM can shift from being a repository service to becoming a business enablement capability.</p><h3>Manual vs AI-assisted curation</h3><figure class="w-richtext-align-center w-richtext-figure-type-image"><div><img alt="" src="https://cdn.prod.website-files.com/6626a2e5456a782aa9f21951/6ab19f9e0891e6c8f02f24a8_Screenshot%202026-09-21%20at%205.20.12%E2%80%AFPM.png" loading="lazy"/></div></figure><h3>What happens to the Knowledge Manager?</h3><p>This is the question AI naturally raises. My view is that the role does not disappearâit moves up the value chain.</p><ul role="list"><li>Less time on repetitive content administration.</li><li>More time on knowledge strategy and architecture.</li><li>More focus on taxonomy and governance.</li><li>More attention to knowledge gaps and content lifecycle.</li><li>More SME engagement and adoption.</li><li>More time to measure reuse and business impact.</li><li>A new responsibility for designing, testing, and improving AI-enabled knowledge workflows.</li></ul><h3>My biggest takeaway</h3><p>AI does not replace the Knowledge Manager. It changes what the Knowledge Manager should spend time doing.</p><p>The future of KM may be less about manually managing every document and more about designing intelligent knowledge flows that can discover, classify, curate, flag, and route informationâwhile humans provide the judgement, governance, and accountability.</p><p>Perhaps the future is not Human versus AI. It is Human + AI = Intelligent Knowledge Management.</p><p>We have spent years asking people to contribute knowledge and use repositories. The next opportunity may be to build systems that capture and process knowledge as part of the work people are already doing.</p><p>The question is no longer only, âWhere is the knowledge?â It is becoming, âHow intelligently can we move knowledge to where it is needed?â<br/><br/>Also, I have attached my practical guide draft that I have been leveraging to automate content discovery, classification, tagging, governance, and routing.</p><p>_____________________</p></div><div class="html-embed-2 w-embed"><a style="color: #fe7731; font-size: 14px; font-weight: 700;" href="/blog/70-automated-100-human-accountable-my-experience-exploring-ai-powered-knowledge-curation">Read Post</a></div></div></div></div><div role="listitem" class="collection-item-2 w-dyn-item"><h2 class="blog-title">Two Kinds of Knowledge, and Only One Travels Easily</h2><div class="blog-info"><div>September 10, 2026</div><div class="author">Guest Blogger Ekta Sachania</div></div><div class="blog-content"><img src="https://cdn.prod.website-files.com/6626a2e5456a782aa9f21951/6aa2f5a25104227baf5ce049_KM%20brain%20and%20books.jpg" loading="lazy" alt="" sizes="(max-width: 767px) 97vw, (max-width: 991px) 726.625px, 939.15625px" srcset="https://cdn.prod.website-files.com/6626a2e5456a782aa9f21951/6aa2f5a25104227baf5ce049_KM%20brain%20and%20books-p-500.jpg 500w, https://cdn.prod.website-files.com/6626a2e5456a782aa9f21951/6aa2f5a25104227baf5ce049_KM%20brain%20and%20books-p-800.jpg 800w, https://cdn.prod.website-files.com/6626a2e5456a782aa9f21951/6aa2f5a25104227baf5ce049_KM%20brain%20and%20books-p-1080.jpg 1080w, https://cdn.prod.website-files.com/6626a2e5456a782aa9f21951/6aa2f5a25104227baf5ce049_KM%20brain%20and%20books-p-1600.jpg 1600w, https://cdn.prod.website-files.com/6626a2e5456a782aa9f21951/6aa2f5a25104227baf5ce049_KM%20brain%20and%20books-p-2000.jpg 2000w, https://cdn.prod.website-files.com/6626a2e5456a782aa9f21951/6aa2f5a25104227baf5ce049_KM%20brain%20and%20books-p-2600.jpg 2600w, https://cdn.prod.website-files.com/6626a2e5456a782aa9f21951/6aa2f5a25104227baf5ce049_KM%20brain%20and%20books-p-3200.jpg 3200w, https://cdn.prod.website-files.com/6626a2e5456a782aa9f21951/6aa2f5a25104227baf5ce049_KM%20brain%20and%20books.jpg 3546w" class="image-12"/><div class="blog-description"><div class="blog-post-summary w-richtext"><p>Knowledge management usually splits knowledge into two buckets:</p><ul role="list"><li><strong>Explicit knowledge</strong> â things that can be written down: procedures, checklists, reports, data. This travels well. You can email it, file it, search it later.</li><li><strong>Tacit knowledge</strong> â the experience-based, contextual, often unconscious knowledge that lives in someoneâs head. The âwhy we donât do it that way,â the pattern recognition built from years of doing the job, the judgment calls. This is exactly what the TV protagonist was worried about losing.</li></ul><p>â</p><p>The sad truth is that most organizations are very good at capturing explicit knowledge and very bad at capturing tacit knowledge. A project closes, a case is transferred, an employee leaves â and the parts of the story that mattered most, the ones that would help the next person avoid the same mistake, quietly walk out the door with the person who knew them.</p><p>Knowledge that exists but never moves has no operational value. A lesson sitting in someoneâs head, or buried in a report nobody reads, is functionally the same as a lesson that was never learned at all.</p><h1><strong>Why aviation had no choice but to solve this</strong></h1><p>Most industries can afford to lose a little context in a handoff. Aviation canât. When the cost of an unlearned lesson is measured in lives, âweâll write it up eventuallyâ isnât good enough. That pressure is exactly why aviation has built one of the most mature knowledge-management ecosystems of any industry â worth studying even if youâve never set foot in a cockpit.</p><p>A few of the mechanisms worth knowing about:</p><p><strong>Confidential</strong> reporting systems. In the US, the Aviation Safety Reporting System (ASRS) is a voluntary, confidential channel that lets pilots, air traffic controllers, cabin crew, dispatchers, and maintenance staff report near-misses and close calls in the interest of improving safety. Crucially, itâs run by NASA rather than the FAA, which gives it the neutrality people need to actually be honest, since NASA has no enforcement power over them. Report something within the right window, and
140you get limited immunity â the system is built on the premise that a mistake reported openly teaches the whole industry more than a mistake punished quietly. It was created in direct response to a fatal 1974 crash where investigators found that similar warning signs had existed before, but nothing was systematically capturing or circulating them.</p><p><strong>Operator-level programs alongside the national one.</strong> Airlines run their own internal version, the Aviation Safety Action Program (ASAP), through formal agreements between the airline, employee unions, and regulators. This captures the tacit, day-to-day knowledge â the near-misses that never make headlines â before itâs lost to memory or turnover.</p><p><strong>A shared global taxonomy.</strong> Different countries and airlines used to describe incidents differently, which made it hard to compare data or spot patterns across borders. ICAO and the European Commission have worked to promote a single shared repository and a common categorization scheme so that all aviation accidents and incidents worldwide can be reported the same way. That sounds like a bureaucratic detail, but itâs the difference between a l<strong>esson staying local </strong>and a l<strong>esson becoming global</strong>. Standardizing the âlanguageâ of the report is what lets a hazard identified in one country prevent an accident in another.</p><p><strong>Institutionalized feedback loops.</strong> Incident data doesnât just sit in a database â it feeds back into training curricula, cockpit procedures, aircraft design, and regulation. Crew Resource Management training, now standard worldwide, exists largely because of hard lessons from accidents where the <em>technical</em> flying was fine but communication and hierarchy in the cockpit werenât. The knowledge didnât just get recorded; it got re-injected into the system that produced the next generation of pilots.</p><h1><strong>The pattern underneath it all</strong></h1><p>Strip away the aviation-specific detail, and the model is transferable to almost any team, industry or project:</p><ol role="list"><li><strong>Make capturing knowledge low-friction and safe.</strong> People share the messy, honest version of what happened only when they trust it wonât be used against them.</li><li><strong>Capture context, not just conclusions.</strong> A checklist item (âcheck altitude clearanceâ) is explicit knowledge. The story of <em>why</em> that checklist item exists â the confusion, the assumption that went wrong â is the tacit knowledge that actually changes behavior.</li><li><strong>Standardize how knowledge is described,</strong> so it can be compared, searched, and aggregated across teams instead of staying siloed in one personâs notes.</li><li><strong>Close the loop.</strong> A lesson learned that never gets fed back into training, onboarding, or process design is just an interesting anecdote. It has to change what the <em>next</em> person does.</li><li><strong>Treat the handoff itself as a risk point.</strong> The TV showâs protagonist was right about one thing: transfer is where knowledge degrades. Overlap periods, structured debriefs, and âwhyâ documentation â not just âwhatâ documentation â are how you protect against that.</li></ol><p>Knowledge existing in an organization is necessary but not sufficient. What determines whether it actually prevents the next mistake is whether itâs captured with enough context, shared without fear, standardized enough to travel, and looped back into the system before the next person needs it. Aviation didnât get this right because itâs a more disciplined industry by nature â it got it right because the cost of getting it wrong left no other option. Thatâs the real lesson for the rest of us: build the system as if the stakes were that high, before something forces you to.</p><p>_________________________</p></div><div class="html-embed-2 w-embed"><a style="color: #fe7731; font-size: 14px; font-weight: 700;" href="/blog/two-kinds-of-knowledge-and-only-one-travels-easily">Read Post</a></div></div></div></div><div role="listitem" class="collection-item-2 w-dyn-item"><h2 class="blog-title">From First International Hire to Local Entity: A Knowledge Continuity Plan for Global Expansion</h2><div class="blog-info"><div>August 26, 2026</div><div class="author">Lucy Manole</div></div><div class="blog-content"><img src="https://cdn.prod.website-files.com/6626a2e5456a782aa9f21951/6a8f31e35f52bcb66
1407ef38e7_New%20hire.jpg" loading="lazy" alt="" sizes="(max-width: 767px) 97vw, (max-width: 991px) 726.625px, 939.15625px" srcset="https://cdn.prod.website-files.com/6626a2e5456a782aa9f21951/6a8f31e35f52bcb667ef38e7_New%20hire-p-500.jpg 500w, https://cdn.prod.website-files.com/6626a2e5456a782aa9f21951/6a8f31e35f52bcb667ef38e7_New%20hire-p-800.jpg 800w, https://cdn.prod.website-files.com/6626a2e5456a782aa9f21951/6a8f31e35f52bcb667ef38e7_New%20hire-p-1080.jpg 1080w, https://cdn.prod.website-files.com/6626a2e5456a782aa9f21951/6a8f31e35f52bcb667ef38e7_New%20hire-p-1600.jpg 1600w, https://cdn.prod.website-files.com/6626a2e5456a782aa9f21951/6a8f31e35f52bcb667ef38e7_New%20hire-p-2000.jpg 2000w, https://cdn.prod.website-files.com/6626a2e5456a782aa9f21951/6a8f31e35f52bcb667ef38e7_New%20hire-p-2600.jpg 2600w, https://cdn.prod.website-files.com/6626a2e5456a782aa9f21951/6a8f31e35f52bcb667ef38e7_New%20hire-p-3200.jpg 3200w, https://cdn.prod.website-files.com/6626a2e5456a782aa9f21951/6a8f31e35f52bcb667ef38e7_New%20hire.jpg 3864w" class="image-12"/><div class="blog-description"><div class="blog-post-summary w-richtext"><p>A company hires its first employee in another country. Six months later, there are three people there. A year after that, leadership is discussing a local entity.</p><p>By then, the employment structure may have changed several times while the knowledge around it has remained informal. Decisions live in inboxes. A local exception is remembered by one HR manager. </p><p>â</p><p>A payroll process still makes sense only because someone remembers why it was set up that way. The problem is no longer just administration. The business has created a knowledge continuity risk.</p><p>A 2026 paper in Knowledge and Process Management examines knowledge continuity at transition boundaries, where responsibility moves and context can become separated from the knowledge being transferred. International expansion creates exactly these kinds of boundaries. The useful question for Knowledge Management teams isn't simply whether the records exist, but whether the next owner will understand the decisions behind them.</p><h2><strong>The first hire creates a knowledge boundary</strong></h2><p>The first international employee may arrive long before the company is ready to establish a legal entity in that country. In that situation, the business may use an employer of record. Under<a href="https://www.globalization-partners.com/employer-of-record-solutions/"> <strong>this employment structure</strong></a>, the EOR acts as the legal employer and manages areas such as employment contracts, payroll, benefits, and local employment requirements while the company directs the employee's day to day work.</p><p>That split matters to knowledge management. Internal teams need a clear record of which decisions belong to the company and which responsibilities sit with the external provider. If a local allowance is introduced, for example, retaining the final policy is only part of the job. Future owners also need to know why the decision was made, who approved it, and whether it was an exception or something intended to continue.</p><h2><strong>A growing team exposes what was never captured</strong></h2><p>One employee can compensate for a weak knowledge system through memory and direct access to headquarters. Five employees expose the gaps much faster.</p><p>The first hire may know who to ask, how a local process differs from the standard one, or which workaround keeps a recurring issue moving. New colleagues don't automatically inherit that context. If it remains in private conversations, onboarding starts to depend on whoever happened to join first.</p><p>This is the point where local operating knowledge needs a durable home inside the organisation. For some companies, that may be an established knowledge platform; for others, it may mean building a dedicated<a href="https://naturaily.com/industries/edtech-web-app-development-company"> <strong>training or knowledge-delivery platform</strong></a> around their internal processes. That doesn't mean documenting every conversation. Focus on information another person would struggle to re
140construct later, especially recurring exceptions and the reasoning behind local process differences. The aim is continuity, not documentation volume.</p><h2><strong>Entity planning includes a knowledge inventory</strong></h2><p>When a company starts considering its own local entity, discussion usually centres on legal structure, cost, and employment administration. Knowledge Management belongs in that planning as well because a new entity changes who owns processes and who performs them.</p><p>Work previously handled through external employment infrastructure may move to internal teams. If the transfer is treated as a records migration, the company can bring over the files while leaving behind the operational memory that made those files understandable.</p><p>Before responsibilities move, identify what the incoming owner must be able to explain without relying on the previous one. Policy rationale and unresolved employee matters deserve attention, but so do informal dependencies that have quietly become part of local operations. ISO 30401 treats knowledge management as a management system that is established, maintained, reviewed, and improved. That principle fits expansion well because the knowledge system has to evolve with the operating model.</p><h2><strong>Give the handoff an owner on both sides</strong></h2><p>A cleaner transition has an outgoing owner who understands the current arrangement and an incoming owner who will carry the responsibility forward. Granting system access or transferring folders doesn't create that understanding on its own.</p><p>A useful handoff records both the decision and the reasoning behind it. It also makes unresolved issues visible and names the person who owns the next step. That exposes weak spots before they become inherited problems. If nobody can explain a recurring payroll exception, resolve it before the new entity takes responsibility, ideally by tracking it directly in the company's <a href="https://softwarefinder.com/hr"><strong>HR software</strong></a> rather than relying on individual memory. If a local manager has been handling an unofficial onboarding step for a year, decide whether that practice belongs in the formal process before it disappears into another handoff.</p><h2><strong>A simple test before the structure changes</strong></h2><p>Legal structures change as international operations mature. The more useful measure of continuity is whether the next owner can understand the operation without reconstructing its history from scattered files and old messages.</p><p>Before transferring employment responsibilities, ask whether the incoming team can explain the important local decisions, the exceptions that still matter, and the reasoning behind current processes without calling the outgoing owner for context. If the answer is no, the transfer isn't finished. That test gives KM teams a practical way to judge readiness before an administrative change becomes a knowledge loss event.</p><p>_____________________________</p></div><div class="html-embed-2 w-embed"><a style="color: #fe7731; font-size: 14px; font-weight: 700;" href="/blog/from-first-international-hire-to-local-entity-a-knowledge-continuity-plan-for-global-expansion">Read Post</a></div></div></div></div><div role="listitem" class="collection-item-2 w-dyn-item"><h2 class="blog-title">Knowledge Mapping and Playbook</h2><div class="blog-info"><div>August 22, 2026</div><div class="author">Guest Blogger Ekta Sachania</div></div><div class="blog-content"><img src="https://cdn.prod.website-files.com/6626a2e5456a782aa9f21951/6a8a01d95c88ac6c3bff517e_KM%20light%20bulb%2C%20team.jpg" loading="lazy" alt="" sizes="(max-width: 767px) 97vw, (max-width: 991px) 726.625px, 939.15625px" srcset="https://cdn.prod.website-files.com/6626a2e5456a782aa9f21951/6a8a01d95c88ac6c3bff517e_KM%20light%20bulb%2C%20team-p-500.jpg 500w, https://cdn.prod.website-files.com/6626a2e5456a782aa9f21951/6a8a01d95c88ac6c3bff517e_KM%20light%20bulb%2C%20team-p-800.jpg 800w, https://cdn.prod.website-files.com/6626a2e5456a782aa9f21951/6a8a01d95c88ac6c3bff517e_KM%20light%20bulb%2C%20team-p-1080.jpg 1080w, https://cdn.prod.website-files.com/6626a2e5456a782aa9f21951/6a8a01d95c88ac6c3bff517e_KM%20light%20bulb%2C%20team-p-1600.jpg 1600w, https://cdn.prod.website-files.com/6626a2e5456a782aa9f21951/6a8a01d95c88ac6c3bff517e_KM%20light%20bulb%2C%20team-p-2000.jpg 2000w, https://cdn.prod.website-files.com/6626a2e5456a782aa9f21951/6a8a01d95c88ac6c3bff517e_KM%20light%20bulb%2C%20team-p-2600.jpg 2600w, https://cdn.prod.website-files.com/6626a2e5456a782aa9f21951/6a8a01d95c88ac6c3bff517e_KM%20light%20bulb%2C%20team-p-3200.jpg 3200w, https://cdn.prod.website-files.com/6626a2e5456a782aa9f21951/6a8a01d95c88ac6c3bff517e_KM%20light%20bulb%2C%20team.jpg 3734w" class="image-12"/><div class="blog-description"><div class="blog-post-summary w-richtext"><p>Most KM programs fail at the same step: nobody can see what they actually have. Not for lack of content â organizations are full of knowledge. </p><p>The problem is visibility. What exists, where it lives, who owns it, who needs it, and where the gaps quietly sit.</p><p>I have put together a Knowledge Mapping Playbook: <br/>a practical framework to map an organization'
140s knowledge, assess it, prioritize the gaps that matter, <br/>and turn findings into action â from SME interviews to <br/>a governance checklist to a one-page operating model. </p><p>A map makes knowledge and gaps visible. </p><p>A playbook makes it actionable. Sharing the playbook below â curious how others are tackling this...<br/><br/><a href="https://cdn.prod.website-files.com/660ec0121b456348d4c98a29/6a9700d11c8c0efa51904d84_1785782224023.pdf" target="_blank"><strong>Knowledge Mapping and Playbook Download....</strong></a><br/>â<br/>â</p><figure class="w-richtext-align-center w-richtext-figure-type-image"><div><img alt="" src="https://cdn.prod.website-files.com/6626a2e5456a782aa9f21951/6a8a02ee9ff9353d3025fd0a_Screenshot%202026-08-22%20at%204.13.20%E2%80%AFPM.png" loading="lazy"/></div></figure><p>_______________________</p></div><div class="html-embed-2 w-embed"><a style="color: #fe7731; font-size: 14px; font-weight: 700;" href="/blog/knowledge-mapping-and-playbook">Read Post</a></div></div></div></div></div><div role="navigation" aria-label="List" class="w-pagination-wrapper pagination-2"><div aria-label="Page 1 of 78" role="heading" class="w-page-count page-count-2">1 / 78</div><a href="?1807f3ed_page=2" aria-label="Next Page" class="w-pagination-next next"><div class="w-inline-block">next</div><svg class="w-pagination-next-icon" height="12px" width="12px" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 12 12" transform="translate(0, 1)"><path fill="none" stroke="currentColor" fill-rule="evenodd" d="M4 2l4 4-4 4"></path></svg></a><link rel="prerender" href="?1807f3ed_page=2"/></div></div></div><div class="sidebar-container"><div class="blog-search w-embed w-script"><div class="blog-search-container"> 141 <label>Search for blog posts</label> 142 <input id="blog-search" type="search" placeholder="Search..." autocomplete="off" /> 143</div> 144 145<style> 146 .blog-search-container { 147 display: flex; 148 flex-direction: column; 149 gap: 5px; 150 margin-bottom: 1rem; 151 } 152 153 @media only screen and (max-width: 740px) { 154 .blog-search-container { 155 margin: 0; 156 } 157 } 158 159 .blog-search-container label { 160 font-size: 14px; 161 margin: 0; 162 } 163 164 .blog-search-container input { 165 border: 1px solid #eaeaea; 166 padding: 10px 20px; 167 outline: none; 168 border-radius: 5px; 169 } 170 171 .no-results { 172 margin-top: 1rem; 173 } 174</style> 175
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289</div><div class="hidden-mobile"><div class="w-layout-blockcontainer sidebar w-container"><div class="certificate"><img src="https://cdn.prod.website-files.com/660ec0121b456348d4c98a29/66280c3c4132182c863eec2c_logo-side.jpg" loading="lazy" alt="" class="image-13"/><div class="certificate-content"><h3 class="certificate-title">Knowledge Management (KM) Certification & Training</h3><h3 class="certificate-name"><strong class="bold-text-8">Training<br/>Certification<br/>Transformation</strong></h3><a href="https://b885nw7j.pages.infusionsoft.net/" target="_blank" class="button-block blog w-inline-block"><img src="https://cdn.prod.website-files.com/660ec0121b456348d4c98a29/662810559c782cabfcdd480c_becomemember.jpg" loading="lazy" alt="" class="button-image contact-us"/></a></div><div class="certificate"><h1 class="heading-12 topics-heading">TOPICS<br/></h1></div></div><div class="collection-list-wrapper-2 w-dyn-list"><div role="list" class="w-dyn-items"><div role="listitem" class="collection-item-6 w-dyn-item"><a href="/blog-categories/agile-and-design-thinking" target="_blank" class="w-inline-block"><h4 class="sidebar-h4">Agile and Design Thinking</h4></a></div><div role="listitem" class="collection-item-6 w-dyn-item"><a href="/blog-categories/artificial-intelligence-and-km" target="_blank" class="w-inline-block"><h4 class="sidebar-h4">Artificial Intelligence and KM</h4></a></div><div role="listitem" class="collection-item-6 w-dyn-item"><a href="/blog-categories/change-management-and-organization-development" target="_blank" class="w-inline-block"><h4 class="sidebar-h4">Change Management and Organization Development</h4></a></div><div role="listitem" class="collection-item-6 w-dyn-item"><a href="/blog-categories/communities-of-practice-cops" target="_blank" class="w-inline-block"><h4 class="sidebar-h4">Communities of Practice (CoPs)</h4></a></div><div role="listitem" class="collection-item-6 w-dyn-item"><a href="/blog-categories/content-management" target="_blank" class="w-inline-block"><h4 class="sidebar-h4">Content Management</h4></a></div><div role="listitem" class="collection-item-6 w-dyn-item"><a href="/blog-categories/conversational-leadership" target="_blank" class="w-inline-block"><h4 class="sidebar-h4">Conversational Leadership</h4></a></div><div role="listitem" class="collection-item-6 w-dyn-item"><a href="/blog-categories/creative-km" target="_blank" class="w-inline-block"><h4 class="sidebar-h4">Creative KM</h4></a></div><div role="listitem" class="collection-item-6 w-dyn-item"><a href="/blog-categories/customer-experience-ux" target="_blank" class="w-inline-block"><h4 class="sidebar-h4">Customer Experience/UX</h4></a></div><div role="listitem" class="collection-item-6 w-dyn-item"><a href="/blog-categories/info-architecture-taxonomy-ontology" target="_blank" class="w-inline-block"><h4 class="sidebar-h4">Info Architecture, Taxonomy, Ontology</h4></a></div><div role="listitem" class="collection-item-6 w-dyn-item"><a href="/blog-categories/innovation-management" target="_blank" class="w-inline-block"><h4 class="sidebar-h4">Innovation Management</h4></a></div><div role="listitem" class="collection-item-6 w-dyn-item"><a href="/blog-categories/km-in-general" target="_blank" class="w-inline-block"><h4 class="sidebar-h4">KM in General</h4></a></div><div role="listitem" class="collection-item-6 w-dyn-item"><a href="/blog-categories/km-metrics" target="_blank" class="w-inline-block"><h4 class="sidebar-h4">KM Metrics</h4></a></div><div role="listitem" class="collection-item-6 w-dyn-item"><a href="/blog-categories/km-strategy-and-design" target="_blank" class="w-inline-block"><h4 class="sidebar-h4">KM Strategy and Design</h4></a></div><div role="listitem" class="collection-item-6 w-dyn-item"><a href="/blog-categories/km-tech-and-trends-tools-apps-digital-workplace" target="_blank" class="w-inline-block"><h4 class="sidebar-h4">KM Tech and Trends (Tools, Apps, Digital Workplace)</h4></a></div><div role="listitem" class="collection-item-6 w-dyn-item"><a href="/blog-categories/knowledge-centered-support-kcs" target="_blank" class="w-inline-block"><h4 class="sidebar-h4">Knowledge Centered Support (KCS)</h4></a></div><div role="listitem" class="collection-item-6 w-dyn-item"><a href="/blog-categories/knowledge-graphs-and-data" target="_blank" class="w-inline-block"><h4 class="sidebar-h4">Knowledge Graphs and Data</h4></a></div><div role="listitem" class="collection-item-6 w-dyn-item"><a href="/blog-categories/user-adoption-and-engagement" target="_blank" class="w-inline-block"><h4 class="sidebar-h4">User Adoption and Engagement</h4></a></div></div></div><div class="recent-container"><h1 class="heading-12">RECENT POSTS<br/></h1><div class="collection-list-wrapper w-dyn-list"><div role="list" class="collection-list w-dyn-items"><div role="listitem" class="collection-item-3 w-dyn-item"><h1 class="heading-11">Knowledge Management and the Curve of Change</h1><p>10/2/2026</p><div class="w-embed"><a 290 href="/blog/knowledge-management-and-the-curve-of-change" 291 style="display: inline-block; background: #fe7731; padding: 8px 15px; border-radius: 5px; color: #fff; font-size: 14px; font-weight: 500; margin-top: 5px;" 292> 293 Read More 294</a></div></div><div role="listitem" class="collection-item-3 w-dyn-item"><h1 class="heading-11">70% Automated, 100% Human Accountable: My Experience Exploring AI-Powered Knowledge Curation</h1><p>9/21/2026</p><div class="w-embed"><a 295 href="/blog/70-automated-100-human-accountable-my-experience-exploring-ai-powered-knowledge-curation" 296 style="display: inline-block; background: #fe7731; padding: 8px 15px; border-radius: 5px; color: #fff; font-size: 14px; font-weight: 500; margin-top: 5px;" 297> 298 Read More 299</a></div></div><div role="listitem" class="collection-item-3 w-dyn-item"><h1 class="heading-11">Two Kinds of Knowledge, and Only One Travels Easily</h1><p>9/10/2026</p><div class="w-embed"><a 300 href="/blog/two-kinds-of-knowledge-and-only-one-travels-easily" 301 style="display: inline-block; background: #fe7731; padding: 8px 15px; border-radius: 5px; color: #fff; font-size: 14px; font-weight: 500; margin-top: 5px;" 302> 303 Read More 304</a></div></div><div role="listitem" class="collection-item-3 w-dyn-item"><h1 class="heading-11">From First International Hire to Local Entity: A Knowledge Continuity Plan for Global Expansion</h1><p>8/26/2026</p><div class="w-embed"><a 305 href="/blog/from-first-international-hire-to-local-entity-a-knowledge-continuity-plan-for-global-expansion" 306 style="display: inline-block; background: #fe7731; padding: 8px 15px; border-radius: 5px; color: #fff; font-size: 14px; font-weight: 500; margin-top: 5px;" 307> 308 Read More 309</a></div></div><div role="listitem" class="collection-item-3 w-dyn-item"><h1 class="heading-11">Knowledge Mapping and Playbook</h1><p>8/22/2026</p><div class="w-embed"><a 310 href="/blog/knowledge-mapping-and-playbook" 311 style="display: inline-block; background: #fe7731; padding: 8px 15px; border-radius: 5px; color: #fff; font-size: 14px; font-weight: 500; margin-top: 5px;" 312> 313 Read More 314</a></div></div></div></div></div></div></div></div><div class="hidden-content"><div class="w-dyn-list"><div role="list" class="w-dyn-items"><div role="listitem" class="w-dyn-item"><p class="hidden-blog-title title">Knowledge Management and the Curve of Change</p><p class="hidden-blog-summary summary w-dyn-bind-empty"></p><p class="hidden-blog-author author">CKM Grad and Lead Contributor Ekta Sachania</p><p class="hidden-blog-slug slug">knowledge-management-and-the-curve-of-change</p><p class="hidden-blog-date date">October 2, 2026</p></div><div role="listitem" class="w-dyn-item"><p class="hidden-blog-title title">70% Automated, 100% Human Accountable: My Experience Exploring AI-Powered Knowledge Curation</p><p class="hidden-blog-summary summary w-dyn-bind-empty"></p><p class="hidden-blog-author author">CKM Grad and Lead Contributor Ekta Sachania</p><p class="hidden-blog-slug slug">70-automated-100-human-accountable-my-experience-exploring-ai-powered-knowledge-curation</p><p class="hidden-blog-date date">September 21, 2026</p></div><div role="listitem" class="w-dyn-item"><p class="hidden-blog-title title">Two Kinds of Knowledge, and Only One Travels Easily</p><p class="hidden-blog-summary summary w-dyn-bind-empty"></p><p class="hidden-blog-author author">CKM Grad and Lead Contributor Ekta Sachania</p><p class="hidden-blog-slug slug">two-kinds-of-knowledge-and-only-one-travels-easily</p><p class="hidden-blog-date date">September 10, 2026</p></div><div role="listitem" class="w-dyn-item"><p class="hidden-blog-title title">From First International Hire to Local Entity: A Knowledge Continuity Plan for Global Expansion</p><p class="hidden-blog-summary summary w-dyn-bind-empty"></p><p class="hidden-blog-author author">Lead Contributor Lucy Manole</p><p class="hidden-blog-slug slug">from-first-international-hire-to-local-entity-a-knowledge-continuity-plan-for-global-expansion</p><p class="hidden-blog-date date">August 26, 2026</p></div><div role="listitem" class="w-dyn-item"><p class="hidden-blog-title title">Knowledge Mapping and Playbook</p><p class="hidden-blog-summary summary w-dyn-bind-empty"></p><p class="hidden-blog-author author">Lead Contributor Ekta Sachania</p><p class="hidden-blog-slug slug">knowledge-mapping-and-playbook</p><p class="hidden-blog-date date">August 22, 2026</p></div><div role="listitem" class="w-dyn-item"><p class="hidden-blog-title title">Your Organisation is on Holiday. So is Half of What it Knows.</p><p class="hidden-blog-summary summary w-dyn-bind-empty"></p><p class="hidden-blog-author author">CKM Grad and Lead Contributor Konstantinos Christodoulakis</p><p class="hidden-blog-slug slug">your-organisation-is-on-holiday-so-is-half-of-what-it-knows</p><p class="hidden-blog-date date">August 6, 2026</p></div><div role="listitem" class="w-dyn-item"><p class="hidden-blog-title title">Are Open Weight AI Models the Open Sesame Moment for Modern Knowledge Managers?</p><p class="hidden-blog-summary summary w-dyn-bind-empty"></p><p class="hidden-blog-author author">KMI Instructor Rooven Pakkiri</p><p class="hidden-blog-slug slug">are-open-weight-ai-models-the-open-sesame-moment-for-modern-knowledge-managers</p><p class="hidden-blog-date date">August 5, 2026</p></div><div role="listitem" class="w-dyn-item"><p class="hidden-blog-title title">The Knowledge We Donât Know Weâre Missing: How AI Can Finally Fix KMâs Blind Spots</p><p class="hidden-blog-summary summary w-dyn-bind-empty"></p><p class="hidden-blog-author author">KMI Lead Contributor Ekta Sachania</p><p class="hidden-blog-slug slug">the-knowledge-we-dont-know-were-missing-how-ai-can-finally-fix-kms-blind-spots</p><p class="hidden-blog-date date">July 28, 2026</p></div><div role="listitem" class="w-dyn-item"><p class="hidden-blog-title title">Knowledge Nugget: Spain did not win the final in World Cup 2026 - they won the four years before it!</p><p class="hidden-blog-summary summary w-dyn-bind-empty"></p><p class="hidden-blog-author author">KMI Lead Contributor Konstantinos Christodoulakis</p><p class="hidden-blog-slug slug">knowledge-nugget-spain-did-not-win-the-final-in-world-cup-2026---they-won-the-four-years-before-it</p><p class="hidden-blog-date date">July 22, 2026</p></div><div role="listitem" class="w-dyn-item"><p class="hidden-blog-title title">AI and Conversational KM</p><p class="hidden-blog-summary summary w-dyn-bind-empty"></p><p class="hidden-blog-author author">KMI Instructor John Hovell</p><p class="hidden-blog-slug slug">ai-and-conversational-km</p><p class="hidden-blog-date date">July 16, 2026</p></div><div role="listitem" class="w-dyn-item"><p class="hidden-blog-title title">The Power of Random Conversations - Creating the Conditions for Knowledge to Spread Through Conversation</p><p class="hidden-blog-summary summary w-dyn-bind-empty"></p><p class="hidden-blog-author author">Conversationalist David Gurteen</p><p class="hidden-blog-slug slug">the-power-of-random-conversations---creating-the-conditions-for-knowledge-to-spread-through-conversation</p><p class="hidden-blog-date date">July 8, 2026</p></div><div role="listitem" class="w-dyn-item"><p class="hidden-blog-title title">The KM Wake-Up Call: When Is It Too Late?</p><p class="hidden-blog-summary summary w-dyn-bind-empty"></p><p class="hidden-blog-author author">CKM Grad and Lead Contributor Ekta Sachania</p><p class="hidden-blog-slug slug">the-km-wake-up-call-when-is-it-too-late</p><p class="hidden-blog-date date">June 30, 2026</p></div><div role="listitem" class="w-dyn-item"><p class="hidden-blog-title title">How Knowledge Management Teams Can Improve Training, Documentation, and Internal Process Adoption</p><p class="hidden-blog-summary summary w-dyn-bind-empty"></p><p class="hidden-blog-author author">Contributor Lucy Manole</p><p class="hidden-blog-slug slug">how-knowledge-management-teams-can-improve-training-documentation-and-internal-process-adoption</p><p class="hidden-blog-date date">June 17, 2026</p></div><div role="listitem" class="w-dyn-item"><p class="hidden-blog-title title">The 4 Questions Every Important Decision Should be Able to Answer</p><p class="hidden-blog-summary summary w-dyn-bind-empty"></p><p class="hidden-blog-author author">CKM Grad and Lead Contributor Konstantinos Christodoulakis</p><p class="hidden-blog-slug slug">the-4-questions-every-important-decision-should-be-able-to-answer</p><p class="hidden-blog-date date">June 16, 2026</p></div><div role="listitem" class="w-dyn-item"><p class="hidden-blog-title title">Beyond Knowledge Management: From Information to Evidence-Informed Impact</p><p class="hidden-blog-summary summary w-dyn-bind-empty"></p><p class="hidden-blog-author author">KMI Contributor Rhode Early Charles</p><p class="hidden-blog-slug slug">beyond-knowledge-management-from-information-to-evidence-informed-impact</p><p class="hidden-blog-date date">June 11, 2026</p></div><div role="listitem" class="w-dyn-item"><p class="hidden-blog-title title">Mapping your Organizationâs Knowledge and Experts </p><p class="hidden-blog-summary summary w-dyn-bind-empty"></p><p class="hidden-blog-author author">CKM Grad and Lead Contributor Ekta Sachania</p><p class="hidden-blog-slug slug">mapping-your-organizations-knowledge-and-experts</p><p class="hidden-blog-date date">June 9, 2026</p></div><div role="listitem" class="w-dyn-item"><p class="hidden-blog-title title">KM Governance in the AI Era: Defining & Managing Workflows</p><p class="hidden-blog-summary summary w-dyn-bind-empty"></p><p class="hidden-blog-author author">CKM Grad and Lead Contributor Ekta Sachania</p><p class="hidden-blog-slug slug">km-governance-in-the-ai-era-defining-managing-workflows</p><p class="hidden-blog-date date">June 3, 2026</p></div><div role="listitem" class="w-dyn-item"><p class="hidden-blog-title title">We Captured the Lesson. We Missed the Decision.</p><p class="hidden-blog-summary summary w-dyn-bind-empty"></p><p class="hidden-blog-author author">Lead Contributor and CKM Grad Konstantinos Christodoulakis</p><p class="hidden-blog-slug slug">we-captured-the-lesson-we-missed-the-decision</p><p class="hidden-blog-date date">May 30, 2026</p></div><div role="listitem" class="w-dyn-item"><p class="hidden-blog-title title">Executive Functioning, Locus of Control, and Knowledge Work: Designing KM for Human Cognitive Architecture in Defense Contracting</p><p class="hidden-blog-summary summary w-dyn-bind-empty"></p><p class="hidden-blog-author author">Lead Contributor and CKM Grad Brandon Alexander</p><p class="hidden-blog-slug slug">executive-functioning-locus-of-control-and-knowledge-work-designing-km-for-human-cognitive-architecture-in-defense-contracting</p><p class="hidden-blog-date date">May 27, 2026</p></div><div role="listitem" class="w-dyn-item"><p class="hidden-blog-title title">Beyond the Proposal Repository â Why Presales KM Needs a Bigger Role</p><p class="hidden-blog-summary summary w-dyn-bind-empty"></p><p class="hidden-blog-author author">Guest Contributor Ekta Sachania</p><p class="hidden-blog-slug slug">beyond-the-proposal-repository----why-presales-km-needs-a-bigger-role</p><p class="hidden-blog-date date">May 22, 2026</p></div><div role="listitem" class="w-dyn-item"><p class="hidden-blog-title title">Why Knowledge Management Needs a Decision Layer</p><p class="hidden-blog-summary
314summary w-dyn-bind-empty"></p><p class="hidden-blog-author author">CKM Grad and Lead Contributor Konstantinos Christodoulakis</p><p class="hidden-blog-slug slug">why-knowledge-management-needs-a-decision-layer</p><p class="hidden-blog-date date">May 17, 2026</p></div><div role="listitem" class="w-dyn-item"><p class="hidden-blog-title title">Knowledge Management in the Age of AI â Itâs Time to Upgrade Your Roadmap</p><p class="hidden-blog-summary summary w-dyn-bind-empty"></p><p class="hidden-blog-author author">Top Guest Blogger Ekta Sachania</p><p class="hidden-blog-slug slug">knowledge-management-in-the-age-of-ai----its-time-to-upgrade-your-roadmap</p><p class="hidden-blog-date date">May 13, 2026</p></div><div role="listitem" class="w-dyn-item"><p class="hidden-blog-title title">Conversational Leadership in the Age of AI</p><p class="hidden-blog-summary summary w-dyn-bind-empty"></p><p class="hidden-blog-author author">KMI Instructor David Gurteen</p><p class="hidden-blog-slug slug">conversational-leadership-in-the-age-of-ai</p><p class="hidden-blog-date date">May 13, 2026</p></div><div role="listitem" class="w-dyn-item"><p class="hidden-blog-title title">AI Outcomes Made Simple: It Starts with Trusted Organisational Knowledge</p><p class="hidden-blog-summary summary w-dyn-bind-empty"></p><p class="hidden-blog-author author">Guest Blogger Konstantinos Christodoulakis</p><p class="hidden-blog-slug slug">ai-outcomes-made-simple-it-starts-with-trusted-organisational-knowledge</p><p class="hidden-blog-date date">May 5, 2026</p></div><div role="listitem" class="w-dyn-item"><p class="hidden-blog-title title">How to Manage the Risks of User-Generated Content in the Enterprise</p><p class="hidden-blog-summary summary w-dyn-bind-empty"></p><p class="hidden-blog-author author">Guest Blogger Devin Partida</p><p class="hidden-blog-slug slug">how-to-manage-the-risks-of-user-generated-content-in-the-enterprise</p><p class="hidden-blog-date date">April 28, 2026</p></div><div role="listitem" class="w-dyn-item"><p class="hidden-blog-title title">From Content Libraries to Intelligent Knowledge Systems â Leading the Future of KM</p><p class="hidden-blog-summary summary w-dyn-bind-empty"></p><p class="hidden-blog-author author">Top Guest Blogger Ekta Sachania</p><p class="hidden-blog-slug slug">from-content-libraries-to-intelligent-knowledge-systems---leading-the-future-of-km</p><p class="hidden-blog-date date">April 21, 2026</p></div><div role="listitem" class="w-dyn-item"><p class="hidden-blog-title title">Knowledge Governance Models That Actually Scale</p><p class="hidden-blog-summary summary w-dyn-bind-empty"></p><p class="hidden-blog-author author">KMI Contributor Yvonne Mendez</p><p class="hidden-blog-slug slug">knowledge-governance-models-that-actually-scale</p><p class="hidden-blog-date date">April 10, 2026</p></div><div role="listitem" class="w-dyn-item"><p class="hidden-blog-title title">Rewiring the Organization: The Role of Cognitive Psychology in Enhancing Change Management Through Knowledge Management</p><p class="hidden-blog-summary summary w-dyn-bind-empty"></p><p class="hidden-blog-author author">Guest Blogger Brandon Alexander</p><p class="hidden-blog-slug slug">rewiring-the-organization-the-role-of-cognitive-psychology-in-enhancing-change-management-through-knowledge-management</p><p class="hidden-blog-date date">April 6, 2026</p></div><div role="listitem" class="w-dyn-item"><p class="hidden-blog-title title">Knowledge Ambassadors: The Missing Link in Knowledge Management Programs</p><p class="hidden-blog-summary summary w-dyn-bind-empty"></p><p class="hidden-blog-author author">With Guest Blogger Najla Alotaibi</p><p class="hidden-blog-slug slug">knowledge-ambassadors-the-missing-link-in-knowledge-management-programs</p><p class="hidden-blog-date date">March 24, 2026</p></div><div role="listitem" class="w-dyn-item"><p class="hidden-blog-title title">Top Strategies for Building Scalable Knowledge Management Platforms</p><p class="hidden-blog-summary summary w-dyn-bind-empty"></p><p class="hidden-blog-author author">Guest Blogger Lucy Manole</p><p class="hidden-blog-slug slug">top-strategies-for-building-scalable-knowledge-management-platforms</p><p class="hidden-blog-date date">March 19, 2026</p></div><div role="listitem" class="w-dyn-item"><p class="hidden-blog-title title">
314Whatâs in Your KM Go Bag? (Spoiler: Itâs Not a Chatbot)</p><p class="hidden-blog-summary summary w-dyn-bind-empty"></p><p class="hidden-blog-author author">Brittany Persinger </p><p class="hidden-blog-slug slug">whats-in-your-km-go-bag-spoiler-its-not-a-chatbot</p><p class="hidden-blog-date date">March 17, 2026</p></div><div role="listitem" class="w-dyn-item"><p class="hidden-blog-title title">Conversational Leadership: Expanding the Future of Knowledge Management</p><p class="hidden-blog-summary summary w-dyn-bind-empty"></p><p class="hidden-blog-author author">KMI Instructor John Hovell</p><p class="hidden-blog-slug slug">conversational-leadership-expanding-the-future-of-knowledge-management</p><p class="hidden-blog-date date">March 13, 2026</p></div><div role="listitem" class="w-dyn-item"><p class="hidden-blog-title title">What is Conversational Leadership and Why is it Important?</p><p class="hidden-blog-summary summary w-dyn-bind-empty"></p><p class="hidden-blog-author author">David Gurteen and John Hovell</p><p class="hidden-blog-slug slug">what-is-conversational-leadership-and-why-is-it-important</p><p class="hidden-blog-date date">March 5, 2026</p></div><div role="listitem" class="w-dyn-item"><p class="hidden-blog-title title">When Writing Was the New AI</p><p class="hidden-blog-summary summary w-dyn-bind-empty"></p><p class="hidden-blog-author author">David Gurteen</p><p class="hidden-blog-slug slug">when-writing-was-the-new-ai</p><p class="hidden-blog-date date">February 21, 2026</p></div><div role="listitem" class="w-dyn-item"><p class="hidden-blog-title title">Improving the Front-End Experience of Your Knowledge Systems</p><p class="hidden-blog-summary summary w-dyn-bind-empty"></p><p class="hidden-blog-author author">KMI Guest Blogger Devin Partida</p><p class="hidden-blog-slug slug">improving-the-front-end-experience-of-your-knowledge-systems</p><p class="hidden-blog-date date">February 12, 2026</p></div><div role="listitem" class="w-dyn-item"><p class="hidden-blog-title title">How to Build a Knowledge Management Strategy for a New Venture</p><p class="hidden-blog-summary summary w-dyn-bind-empty"></p><p class="hidden-blog-author author">KMI Guest Blogger Devin Partida</p><p class="hidden-blog-slug slug">how-to-build-a-knowledge-management-strategy-for-a-new-venture</p><p class="hidden-blog-date date">February 11, 2026</p></div><div role="listitem" class="w-dyn-item"><p class="hidden-blog-title title">Sparking the Knowledge Management Engine with an AI Centre of Excellence</p><p class="hidden-blog-summary summary w-dyn-bind-empty"></p><p class="hidden-blog-author author">KMI Instructor Rooven Pakkiri</p><p class="hidden-blog-slug slug">sparking-the-knowledge-management-engine-with-an-ai-centre-of-excellence</p><p class="hidden-blog-date date">January 31, 2026</p></div><div role="listitem" class="w-dyn-item"><p class="hidden-blog-title title">Knowledge Management That Works for Councils and Local Government</p><p class="hidden-blog-summary summary w-dyn-bind-empty"></p><p class="hidden-blog-author author">Guest Blogger Roger Haddon</p><p class="hidden-blog-slug slug">knowledge-management-that-works-for-councils-and-local-government</p><p class="hidden-blog-date date">January 30, 2026</p></div><div role="listitem" class="w-dyn-item"><p class="hidden-blog-title title">Overcoming KM Challenges with AI Innovations</p><p class="hidden-blog-summary summary w-dyn-bind-empty"></p><p class="hidden-blog-author author">Ekta Sachania</p><p class="hidden-blog-slug slug">overcoming-km-challenges-with-ai-innovations</p><p class="hidden-blog-date date">January 13, 2026</p></div><div role="listitem" class="w-dyn-item"><p class="hidden-blog-title title">AI in Knowledge Management: Why Content Governance Matters More Than Ever</p><p class="hidden-blog-summary summary w-dyn-bind-empty"></p><p class="hidden-blog-author author">Ekta Sachania</p><p class="hidden-blog-slug slug">ai-in-knowledge-management-why-content-governance-matters-more-than-ever</p><p class="hidden-blog-date date">December 28, 2025</p></div><div role="listitem" class="w-dyn-item"><p class="hidden-blog-title title">What Is AI-Driven Knowledge Management and How Does It Change the Role of Knowledge Workers?</p><p class="hidden-blog-summary summary w-dyn-bind-empty"></p><p class="hidden-blog-author author">Lucy Manole</p><p class="hidden-blog-slug slug">what-is-ai-driven-knowledge-management-and-how-does-it-change-the-role-of-knowledge-workers</p><p class="hidden-blog-date date">December 24, 2025</p></div><div role="listitem" class="w-dyn-item"><p class="hidden-blog-title title">
314When Disruption Hits Home: My IndiGo Experience and the KM Lessons We Ignore</p><p class="hidden-blog-summary summary w-dyn-bind-empty"></p><p class="hidden-blog-author author">Top Guest Blogger Ekta Sachania</p><p class="hidden-blog-slug slug">when-disruption-hits-home-my-indigo-experience-and-the-km-lessons-we-ignore</p><p class="hidden-blog-date date">December 18, 2025</p></div><div role="listitem" class="w-dyn-item"><p class="hidden-blog-title title">The Role of Knowledge Management in a Corporate Downsize</p><p class="hidden-blog-summary summary w-dyn-bind-empty"></p><p class="hidden-blog-author author w-dyn-bind-empty"></p><p class="hidden-blog-slug slug">the-role-of-knowledge-management-in-a-corporate-wind-down</p><p class="hidden-blog-date date">December 17, 2025</p></div><div role="listitem" class="w-dyn-item"><p class="hidden-blog-title title">The Challenges of Integrating Physical Documents Into a Digital Knowledge Base</p><p class="hidden-blog-summary summary w-dyn-bind-empty"></p><p class="hidden-blog-author author w-dyn-bind-empty"></p><p class="hidden-blog-slug slug">the-challenges-of-integrating-physical-documents-into-a-digital-knowledge-base</p><p class="hidden-blog-date date">December 12, 2025</p></div><div role="listitem" class="w-dyn-item"><p class="hidden-blog-title title">AI and KM Update: Vibe Coding Hits the Enterprise - The Death of "I Can't Code"</p><p class="hidden-blog-summary summary w-dyn-bind-empty"></p><p class="hidden-blog-author author">Rooven Pakkiri</p><p class="hidden-blog-slug slug">ai-and-km-update-vibe-coding-hits-the-enterprise---the-death-of-i-cant-code</p><p class="hidden-blog-date date">December 10, 2025</p></div><div role="listitem" class="w-dyn-item"><p class="hidden-blog-title title">2026: The Year KM Gets Re-Imagined</p><p class="hidden-blog-summary summary w-dyn-bind-empty"></p><p class="hidden-blog-author author">Top Guest Blogger Ekta Sachania</p><p class="hidden-blog-slug slug">2026-the-year-km-gets-re-imagined</p><p class="hidden-blog-date date">December 9, 2025</p></div><div role="listitem" class="w-dyn-item"><p class="hidden-blog-title title">AI Update: The 7X AI Fluency Surge - Our Wake-Up Call</p><p class="hidden-blog-summary summary w-dyn-bind-empty"></p><p class="hidden-blog-author author">KMI Instructor and AI Expert, Rooven Pakkiri</p><p class="hidden-blog-slug slug">ai-update-the-7x-ai-fluency-surge---our-wake-up-call</p><p class="hidden-blog-date date">December 7, 2025</p></div><div role="listitem" class="w-dyn-item"><p class="hidden-blog-title title">The Intersection of Process Mining and Knowledge Management</p><p class="hidden-blog-summary summary w-dyn-bind-empty"></p><p class="hidden-blog-author author w-dyn-bind-empty"></p><p class="hidden-blog-slug slug">the-intersection-of-process-mining-and-knowledge-management</p><p class="hidden-blog-date date">November 14, 2025</p></div><div role="listitem" class="w-dyn-item"><p class="hidden-blog-title title">The KM Leader's Guide to Fostering a Culture of Contribution</p><p class="hidden-blog-summary summary w-dyn-bind-empty"></p><p class="hidden-blog-author author">Devin Partida</p><p class="hidden-blog-slug slug">the-km-leaders-guide-to-fostering-a-culture-of-contribution</p><p class="hidden-blog-date date">November 12, 2025</p></div><div role="listitem" class="w-dyn-item"><p class="hidden-blog-title title">How to Improve Team Collaboration with Enterprise Content Management Software</p><p class="hidden-blog-summary summary w-dyn-bind-empty"></p><p class="hidden-blog-author author">Lucy Manole</p><p class="hidden-blog-slug slug">how-to-improve-team-collaboration-with-enterprise-content-management-software</p><p class="hidden-blog-date date">October 15, 2025</p></div><div role="listitem" class="w-dyn-item"><p class="hidden-blog-title title">AI Use Case #2 â How AI Can Transform Metadata and Search Consistency in Presales Knowledge Libraries</p><p class="hidden-blog-summary summary w-dyn-bind-empty"></p><p class="hidden-blog-author author">Ekta Sachania</p><p class="hidden-blog-slug slug">ai-use-case-2---how-ai-can-transform-metadata-and-search-consistency-in-presales-knowledge-libraries</p><p class="hidden-blog-date date">October 14, 2025</p></div><div role="listitem" class="w-dyn-item"><p class="hidden-blog-title title">AI Use Case #1: Turning Bid Review Meetings into Smart Knowledge Assets â The Missed Opportunity in Every Bid Review</p><p class="hidden-blog-summary summary w-dyn-bind-empty"></p><p class="hidden-blog-author author">Ekta Sachania</p><p class="hidden-blog-slug slug">ai-use-case-1-turning-bid-review-meetings-into-smart-knowledge-assets---the-missed-opportunity-in-every-bid-review</p><p class="hidden-blog-date date">October 8, 2025</p></div><div role="listitem" class="w-dyn-item"><p class="hidden-blog-title title">Onboarding & Offboarding: A Continuous KM Lifecycle</p><p class="hidden-blog-summary summary w-dyn-bind-empty"></p><p class="hidden-blog-author author">Top KMI Guest Blogger Ekta Sachania</p><p class="hidden-blog-slug slug">onboarding-offboarding-a-continuous-km-lifecycle</p><p class="hidden-blog-date date">October 2, 2025</p></div><div role="listitem" class="w-dyn-item"><p class="hidden-blog-title title">How to Write Clear and Concise Knowledge Base Articles for Better Customer Support</p><p class="hidden-blog-summary summary w-dyn-bind-empty"></p><p class="hidden-blog-author author">Lucy Manole</p><p class="hidden-blog-slug slug">how-to-write-clear-and-concise-knowledge-base-articles-for-better-customer-support</p><p class="hidden-blog-date date">September 18, 2025</p></div><div role="listitem" class="w-dyn-item"><p class="hidden-blog-title title">The New Information Governance: Integrating Personal Security into Corporate KM Policy</p><p class="hidden-blog-summary summary w-dyn-bind-empty"></p><p class="hidden-blog-author author">Devin Partida</p><p class="hidden-blog-slug slug">the-new-information-governance-integrating-personal-security-into-corporate-km-policy</p><p class="hidden-blog-date date">September 17, 2025</p></div><div role="listitem" class="w-dyn-item"><p class="hidden-blog-title title">The Life Cycle of Compliance: A KM Perspective on Managing Regulatory Knowledge</p><p class="hidden-blog-summary summary w-dyn-bind-empty"></p><p class="hidden-blog-author author">Devin Partida</p><p class="hidden-blog-slug slug">the-life-cycle-of-compliance-a-km-perspective-on-managing-regulatory-knowledge</p><p class="hidden-blog-date date">September 12, 2025</p></div><div role="listitem" class="w-dyn-item"><p class="hidden-blog-title title">Redesigning the KM Ecosystems: Insight, Connection, and Collaboration Supported by AI</p><p class="hidden-blog-summary summary w-dyn-bind-empty"></p><p class="hidden-blog-author author">Ekta Sachania</p><p class="hidden-blog-slug slug">redesigning-the-km-ecosystems-insight-connection-and-collaboration-supported-by-ai</p><p class="hidden-blog-date date">September 8, 2025</p></div><div role="listitem" class="w-dyn-item"><p class="hidden-blog-title title">
314When AI Meets Knowledge Management: The Next Leap in Healthcare</p><p class="hidden-blog-summary summary w-dyn-bind-empty"></p><p class="hidden-blog-author author">Ekta Sachania</p><p class="hidden-blog-slug slug">when-ai-meets-knowledge-management-the-next-leap-in-healthcare-2</p><p class="hidden-blog-date date">September 2, 2025</p></div><div role="listitem" class="w-dyn-item"><p class="hidden-blog-title title">Top 7 OKR Tools That Boost Knowledge Capture & Transfer</p><p class="hidden-blog-summary summary w-dyn-bind-empty"></p><p class="hidden-blog-author author">Lucy Manole</p><p class="hidden-blog-slug slug">top-7-okr-tools-that-boost-knowledge-capture-transfer</p><p class="hidden-blog-date date">August 28, 2025</p></div><div role="listitem" class="w-dyn-item"><p class="hidden-blog-title title">Automating Information Life Cycle Management â Minimizing Risk in 2025</p><p class="hidden-blog-summary summary w-dyn-bind-empty"></p><p class="hidden-blog-author author">Devin Partida</p><p class="hidden-blog-slug slug">automating-information-life-cycle-management----minimizing-risk-in-2025</p><p class="hidden-blog-date date">August 25, 2025</p></div><div role="listitem" class="w-dyn-item"><p class="hidden-blog-title title">Aligning Your Knowledge Strategy With Your Business Strategy for Maximum Impact</p><p class="hidden-blog-summary summary w-dyn-bind-empty"></p><p class="hidden-blog-author author">Devin Partida</p><p class="hidden-blog-slug slug">aligning-your-knowledge-strategy-with-your-business-strategy-for-maximum-impact</p><p class="hidden-blog-date date">August 22, 2025</p></div><div role="listitem" class="w-dyn-item"><p class="hidden-blog-title title">The Life-Saving Power of Knowledge Management in Healthcare</p><p class="hidden-blog-summary summary w-dyn-bind-empty"></p><p class="hidden-blog-author author">Ekta Sachania</p><p class="hidden-blog-slug slug">the-life-saving-power-of-knowledge-management-in-healthcare-2</p><p class="hidden-blog-date date">August 11, 2025</p></div><div role="listitem" class="w-dyn-item"><p class="hidden-blog-title title">How To Safeguard Critical Knowledge Assets Before, During, and After a Crisis</p><p class="hidden-blog-summary summary w-dyn-bind-empty"></p><p class="hidden-blog-author author">Amanda Winstead</p><p class="hidden-blog-slug slug">how-to-safeguard-critical-knowledge-assets-before-during-and-after-a-crisis</p><p class="hidden-blog-date date">July 30, 2025</p></div><div role="listitem" class="w-dyn-item"><p class="hidden-blog-title title">Knowledge Mapping: From Framework to Real Impact</p><p class="hidden-blog-summary summary w-dyn-bind-empty"></p><p class="hidden-blog-author author">Ekta Sachania</p><p class="hidden-blog-slug slug">knowledge-mapping-from-framework-to-real-impact</p><p class="hidden-blog-date date">July 19, 2025</p></div><div role="listitem" class="w-dyn-item"><p class="hidden-blog-title title">Cultural Dimensions of Knowledge Exchange: Building Inclusive Participation Models</p><p class="hidden-blog-summary summary w-dyn-bind-empty"></p><p class="hidden-blog-author author">Devin Partida</p><p class="hidden-blog-slug slug">cultural-dimensions-of-knowledge-exchange-building-inclusive-participation-models</p><p class="hidden-blog-date date">July 15, 2025</p></div><div role="listitem" class="w-dyn-item"><p class="hidden-blog-title title">The Role of Knowledge Stewards in Safeguarding Organizational Intelligence</p><p class="hidden-blog-summary summary w-dyn-bind-empty"></p><p class="hidden-blog-author author">Devin Partida</p><p class="hidden-blog-slug slug">the-role-of-knowledge-stewards-in-safeguarding-organizational-intelligence</p><p class="hidden-blog-date date">July 14, 2025</p></div><div role="listitem" class="w-dyn-item"><p class="hidden-blog-title title">Creating Effective Communities of Practice Across Global EOR-Employed Specialists</p><p class="hidden-blog-summary summary w-dyn-bind-empty"></p><p class="hidden-blog-author author">Devin Partida</p><p class="hidden-blog-slug slug">creating-effective-communities-of-practice-across-global-eor-employed-specialists</p><p class="hidden-blog-date date">July 11, 2025</p></div><div role="listitem" class="w-dyn-item"><p class="hidden-blog-title title">
314When Systems Fail: What a Crisis Teaches Us About Knowledge Management</p><p class="hidden-blog-summary summary w-dyn-bind-empty"></p><p class="hidden-blog-author author">Top KMI Blogger Ekta Sachania</p><p class="hidden-blog-slug slug">when-systems-fail-what-a-crisis-teaches-us-about-knowledge-management</p><p class="hidden-blog-date date">July 5, 2025</p></div><div role="listitem" class="w-dyn-item"><p class="hidden-blog-title title">Beyond Metrics: The Hidden ROI of Knowledge Management</p><p class="hidden-blog-summary summary w-dyn-bind-empty"></p><p class="hidden-blog-author author">Ekta Sachania</p><p class="hidden-blog-slug slug">beyond-metrics-the-hidden-roi-of-knowledge-management</p><p class="hidden-blog-date date">July 1, 2025</p></div><div role="listitem" class="w-dyn-item"><p class="hidden-blog-title title">AI as the Antidote: How Artificial Intelligence Can Heal Social Media's Wounds</p><p class="hidden-blog-summary summary w-dyn-bind-empty"></p><p class="hidden-blog-author author">Rooven Pakkiri</p><p class="hidden-blog-slug slug">ai-as-the-antidote-how-artificial-intelligence-can-heal-social-medias-wounds</p><p class="hidden-blog-date date">June 12, 2025</p></div><div role="listitem" class="w-dyn-item"><p class="hidden-blog-title title">Measuring the ROI of Communities of Practice in Knowledge-Intensive Organizations</p><p class="hidden-blog-summary summary w-dyn-bind-empty"></p><p class="hidden-blog-author author">Devin Partida</p><p class="hidden-blog-slug slug">measuring-the-roi-of-communities-of-practice-in-knowledge-intensive-organizations</p><p class="hidden-blog-date date">June 11, 2025</p></div><div role="listitem" class="w-dyn-item"><p class="hidden-blog-title title">Why is AI and Knowledge Management so Symbiotic?</p><p class="hidden-blog-summary summary w-dyn-bind-empty"></p><p class="hidden-blog-author author">Rooven Pakkiri</p><p class="hidden-blog-slug slug">the-au</p><p class="hidden-blog-date date">June 8, 2025</p></div><div role="listitem" class="w-dyn-item"><p class="hidden-blog-title title">Five Take-Aways from the Certified AI & KM Professional Program - Why This Course Changes Everything</p><p class="hidden-blog-summary summary w-dyn-bind-empty"></p><p class="hidden-blog-author author">Rooven Pakkiri</p><p class="hidden-blog-slug slug">five-take-aways-from-the-certified-ai-manager-program---why-this-course-changes-everything</p><p class="hidden-blog-date date">May 27, 2025</p></div><div role="listitem" class="w-dyn-item"><p class="hidden-blog-title title">The Role of Knowledge Management in Streamlining Compliance Processes</p><p class="hidden-blog-summary summary w-dyn-bind-empty"></p><p class="hidden-blog-author author">Devin Partida</p><p class="hidden-blog-slug slug">the-role-of-knowledge-management-in-streamlining-compliance-processes</p><p class="hidden-blog-date date">May 19, 2025</p></div><div role="listitem" class="w-dyn-item"><p class="hidden-blog-title title">How Effective Knowledge Management Can Enhance Nonprofit Impact</p><p class="hidden-blog-summary summary w-dyn-bind-empty"></p><p class="hidden-blog-author author">Devin Partida</p><p class="hidden-blog-slug slug">how-effective-knowledge-management-can-enhance-nonprofit-impact</p><p class="hidden-blog-date date">May 16, 2025</p></div><div role="listitem" class="w-dyn-item"><p class="hidden-blog-title title">Best Practices for Financial Knowledge Management Within Organizations</p><p class="hidden-blog-summary summary w-dyn-bind-empty"></p><p class="hidden-blog-author author">Devin Partida</p><p class="hidden-blog-slug slug">best-practices-for-financial-knowledge-management-within-organizations</p><p class="hidden-blog-date date">May 15, 2025</p></div><div role="listitem" class="w-dyn-item"><p class="hidden-blog-title title">The Evolving Role of a Knowledge Manager in the Age of AI: Collaboration, Not Redundancy</p><p class="hidden-blog-summary summary w-dyn-bind-empty"></p><p class="hidden-blog-author author">Ekta Sachania</p><p class="hidden-blog-slug slug">the-evolving-role-of-a-knowledge-manager-in-the-age-of-ai-collaboration-not-redundancy</p><p class="hidden-blog-date date">May 14, 2025</p></div><div role="listitem" class="w-dyn-item"><p class="hidden-blog-title title">Why Knowledge Management is Critical for Bid Success and Beyond- A Real World Bid Use Case</p><p class="hidden-blog-summary summary w-dyn-bind-empty"></p><p class="hidden-blog-author author">Ekta Sachania</p><p class="hidden-blog-slug slug">why-knowledge-management-is-critical-for-bid-success-and-beyond--a-real-world-bid-use-case</p><p class="hidden-blog-date date">May 10, 2025</p></div><div role="listitem" class="w-dyn-item"><p class="hidden-blog-title title">Innovation Doesnât Just Happen in Strategy Rooms â itâs Born in the Bylanes of Experience</p><p class="hidden-blog-summary summary w-dyn-bind-empty"></p><p class="hidden-blog-author author">Ekta Sachania</p><p class="hidden-blog-slug slug">innovation-doesnt-just-happen-in-strategy-rooms----its-born-in-the-bylanes-of-experience</p><p class="hidden-blog-date date">May 3, 2025</p></div><div role="listitem" class="w-dyn-item"><p class="hidden-blog-title title">KM Content Lifecycle: Continuous Improvement Framework</p><p class="hidden-blog-summary summary w-dyn-bind-empty"></p><p class="hidden-blog-author author">Ekta Sachania</p><p class="hidden-blog-slug slug">km-content-lifecycle-continuous-improvement-framework</p><p class="hidden-blog-date date">April 25, 2025</p></div><div role="listitem" class="w-dyn-item"><p class="hidden-blog-title title">Integrating AI Tools Into Content Management Strategy</p><p class="hidden-blog-summary summary w-dyn-bind-empty"></p><p class="hidden-blog-author author">Devin Partida</p><p class="hidden-blog-slug slug">integrating-ai-tools-into-content-management-strategy</p><p class="hidden-blog-date date">April 24, 2025</p></div><div role="listitem" class="w-dyn-item"><p class="hidden-blog-title title">Best Practices for Documenting and Managing Employee Knowledge in HR</p><p class="hidden-blog-summary summary w-dyn-bind-empty"></p><p class="hidden-blog-author author">Devin Partida</p><p class="hidden-blog-slug slug">best-practices-for-documenting-and-managing-employee-knowledge-in-hr</p><p class="hidden-blog-date date">April 16, 2025</p></div><div role="listitem" class="w-dyn-item"><p class="hidden-blog-title title">The Biggest Challenge of Knowledge Management (KM)</p><p class="hidden-blog-summary summary w-dyn-bind-empty"></p><p class="hidden-blog-author author">Dr. Mustafa Hafizoglu; Length: ~400 words, 2 min read.</p><p class="hidden-blog-slug slug">the-biggest-challenge-of-knowledge-management-km</p><p class="hidden-blog-date date">April 15, 2025</p></div><div role="listitem" class="w-dyn-item"><p class="hidden-blog-title title">How Data Governance Enhances the Quality of Organizational Knowledge</p><p class="hidden-blog-summary summary w-dyn-bind-empty"></p><p class="hidden-blog-author author">Devin Partida</p><p class="hidden-blog-slug slug">how-data-governance-enhances-the-quality-of-organizational-knowledge</p><p class="hidden-blog-date date">April 11, 2025</p></div><div role="listitem" class="w-dyn-item"><p class="hidden-blog-title title">Why Change Management Needs Knowledge Management: A Strategic Partnership for Sustainable Transformation</p><p class="hidden-blog-summary summary w-dyn-bind-empty"></p><p class="hidden-blog-author author">Ekta Sachania</p><p class="hidden-blog-slug slug">why-change-management-needs-knowledge-management-a-strategic-partnership-for-sustainable-transformation</p><p class="hidden-blog-date date">April 7, 2025</p></div><div role="listitem" class="w-dyn-item"><p class="hidden-blog-title title">Unlocking the Power of Knowledge Graphs for AI Pre-Sales Success</p><p class="hidden-blog-summary summary w-dyn-bind-empty"></p><p class="hidden-blog-author author">Ekta Sachania</p><p class="hidden-blog-slug slug">unlocking-the-power-of-knowledge-graphs-for-ai-pre-sales-success</p><p class="hidden-blog-date date">April 1, 2025</p></div><div role="listitem" class="w-dyn-item"><p class="hidden-blog-title title">The Impact of AI on Data Security Within Knowledge Management Systems</p><p class="hidden-blog-summary summary w-dyn-bind-empty"></p><p class="hidden-blog-author author">Guest Blogger Devin Partida</p><p class="hidden-blog-slug slug">the-impact-of-ai-on-data-security-within-knowledge-management-systems</p><p class="hidden-blog-date date">March 26, 2025</p></div><div role="listitem" class="w-dyn-item"><p class="hidden-blog-title title">Mapping Knowledge, Bridging Gaps: A Step-by-Step Guide to Building a Knowledge Graph</p><p class="hidden-blog-summary summary w-dyn-bind-empty"></p><p class="hidden-blog-author author w-dyn-bind-empty"></p><p class="hidden-blog-slug slug">mapping-knowledge-bridging-gaps-a-step-by-step-guide-to-building-a-knowledge-graph</p><p class="hidden-blog-date date">March 23, 2025</p></div><div role="listitem" class="w-dyn-item"><p class="hidden-blog-title title">From Chaos to Clarity: How Knowledge Management Powers Winning Proposals in Presales</p><p class="hidden-blog-summary summary w-dyn-bind-empty"></p><p class="hidden-blog-author author w-dyn-bind-empty"></p><p class="hidden-blog-slug slug">from-chaos-to-clarity-how-knowledge-management-powers-winning-proposals-in-presales</p><p class="hidden-blog-date date">March 12, 2025</p></div><div role="listitem" class="w-dyn-item"><p class="hidden-blog-title title">Integrating Text Analysis Tools to Streamline Document Management Processes</p><p class="hidden-blog-summary summary w-dyn-bind-empty"></p><p class="hidden-blog-author author">Devin Partida</p><p class="hidden-blog-slug slug">integrating-text-analysis-tools-to-streamline-document-management-processes</p><p class="hidden-blog-date date">March 11, 2025</p></div><div role="listitem" class="w-dyn-item"><p class="hidden-blog-title title">Optimizing Hardware Setups for Effective Knowledge Management Systems</p><p class="hidden-blog-summary summary w-dyn-bind-empty"></p><p class="hidden-blog-author author">Devin Partida</p><p class="hidden-blog-slug slug">optimizing-hardware-setups-for-effective-knowledge-management-systems</p><p class="hidden-blog-date date">March 10, 2025</p></div><div role="listitem" class="w-dyn-item"><p class="hidden-blog-title title">Knowledge Management in the Age of AI: Challenges and Opportunities</p><p class="hidden-blog-summary summary w-dyn-bind-empty"></p><p class="hidden-blog-author author">Harikrishna Kundariya</p><p class="hidden-blog-slug slug">knowledge-management-in-the-age-of-ai-challenges-and-opportunities</p><p class="hidden-blog-date date">March 3, 2025</p></div><div role="listitem" class="w-dyn-item"><p class="hidden-blog-title title">Escaping the Definition Trap: Leveraging Knowledge for Clarity and Success</p><p class="hidden-blog-summary summary w-dyn-bind-empty"></p><p class="hidden-blog-author author">Dr. Mustafa Hafizoglu</p><p class="hidden-blog-slug slug">escaping-the-definition-trap-leveraging-knowledge-for-clarity-and-success</p><p class="hidden-blog-date date">March 3, 2025</p></div><div role="listitem" class="w-dyn-item"><p class="hidden-blog-title title">From Data to Wisdom: Using AI to Strengthen Knowledge Management Strategies</p><p class="hidden-blog-summary summary w-dyn-bind-empty"></p><p class="hidden-blog-author author">Guest Blogger Amanda Winstead</p><p class="hidden-blog-slug slug">from-data-to-wisdom-using-ai-to-strengthen-knowledge-management-strategies</p><p class="hidden-blog-date date">February 13, 2025</p></div><div role="listitem" class="w-dyn-item"><p class="hidden-blog-title title">Why Your Knowledge Management Strategy Needs an Upgrade: Key Signs and Solutions</p><p class="hidden-blog-summary summary w-dyn-bind-empty"></p><p class="hidden-blog-author author">KMI Guest Blogger Ekta Sachania</p><p class="hidden-blog-slug slug">why-your-knowledge-management-strategy-needs-an-upgrade-key-signs-and-solutions-2</p><p class="hidden-blog-date date">February 12, 2025</p></div><div role="listitem" class="w-dyn-item"><p class="hidden-blog-title title">Enhancing Knowledge Management with Data Visibility</p><p class="hidden-blog-summary summary w-dyn-bind-empty"></p><p class="hidden-blog-author author w-dyn-bind-empty"></p><p class="hidden-blog-slug slug">enhancing-knowledge-management-with-data-visibility</p><p class="hidden-blog-date date">January 30, 2025</p></div><div role="listitem" class="w-dyn-item"><p class="hidden-blog-title title">Why Your Knowledge Management Strategy Needs an Upgrade: Key Signs and Solutions</p><p class="hidden-blog-summary summary w-dyn-bind-empty"></p><p class="hidden-blog-author author">KMI Guest Blogger Ekta Sachania</p><p class="hidden-blog-slug slug">why-your-knowledge-management-strategy-needs-an-upgrade-key-signs-and-solutions</p><p class="hidden-blog-date date">January 24, 2025</p></div><div role="listitem" class="w-dyn-item"><p class="hidden-blog-title title">Bridging the Gap: How Knowledge Managers Embody the Spirit of Trailblazers</p><p class="hidden-blog-summary summary">In todayâs fast-evolving and highly competitive global business landscape, organizations need leaders who can navigate change, drive innovation, and foster growth. Trailblazers are those rare individuals who create transformative pathways for others to follow. While the concept of a trailblazer often conjures up images of visionaries or entrepreneurs, it also aligns closely with the role of a Knowledge Manager. A Knowledge Manager (KM) is not just a custodian of information but a strategic driver of change, eff
314iciency, and innovation.</p><p class="hidden-blog-author author">KMI Top Blogger Ekta Sachania</p><p class="hidden-blog-slug slug">bridging-the-gap-how-knowledge-managers-embody-the-spirit-of-trailblazers</p><p class="hidden-blog-date date">January 13, 2025</p></div><div role="listitem" class="w-dyn-item"><p class="hidden-blog-title title">How to Approach Knowledge Mapping for Upskilling Your Team</p><p class="hidden-blog-summary summary">In todayâs fast-evolving business landscape, upskilling teams is not just a goalâitâs a necessity. To align with organizational visions and navigate complex deployments or emerging challenges, itâs essential to understand your teamâs current knowledge base, identify gaps, and create actionable strategies for growth. This is where knowledge mapping becomes an invaluable tool. Hereâs a practical guide to get you started</p><p class="hidden-blog-author author w-dyn-bind-empty"></p><p class="hidden-blog-slug slug">how-to-approach-knowledge-mapping-for-upskilling-your-team</p><p class="hidden-blog-date date">December 5, 2024</p></div><div role="listitem" class="w-dyn-item"><p class="hidden-blog-title title">Leveraging Knowledge Management for Organizational Development</p><p class="hidden-blog-summary summary">Organizations constantly need to adapt, innovate, and improve performance in the ever-evolving business landscape to stay competitive. At the core of this evolution lies Organizational Development (OD), a strategic approach to improving a companyâs processes, culture, and adaptability. But how can organizations ensure these improvements are sustainable and impactful? The answer lies in integrating a robust Knowledge Management (KM) practice into the OD framework.</p><p class="hidden-blog-author author w-dyn-bind-empty"></p><p class="hidden-blog-slug slug">leveraging-knowledge-management-for-organizational-development</p><p class="hidden-blog-date date">December 2, 2024</p></div></div></div></div></section><section class="section-10"><div class="w-layout-blockcontainer container1 w-container"><div class="div-block-12"><div class="div-block-13"><div class="div-block-14"><h3>How to Contact Us</h3><p>3554 Founders Club Drive, Sarasota, FL, 34240 (USA)</p><p><strong>Phone:</strong> <span class="text-span-2">(US) 1-703-327-7096</span></p><p><strong>Training:</strong><a href="mailto:[email protected]" class="orange">[email protected]</a></p><p><strong>General Questions:</strong><a href="mailto:[email protected]" class="orange">[email protected]</a></p></div><div class="w-layout-grid grid-2"><a href="https://twitter.com/KMInstitute" target="_blank" class="social-link w-inline-block"><img src="https://cdn.prod.website-files.com/660ec0121b456348d4c98a29/664b7cf5a26322a15c7435e0_image%20(1).png" loading="lazy" width="Auto" height="Auto" alt="" class="social-image"/></a><a href="https://www.linkedin.com/groups/2724881/" target="_blank" class="social-link w-inline-block"><img src="https://cdn.prod.website-files.com/660ec0121b456348d4c98a29/664b7d3b5f85ac48daa49055_image%20(3).png" loading="lazy" width="Auto" height="Auto" alt="" class="social-image"/></a><a href="https://www.facebook.com/kminstitute" target="_blank" class="social-link w-inline-block"><img src="https://cdn.prod.website-files.com/660ec0121b456348d4c98a29/664b7d49e75fc1924a67f546_image%20(2).png" loading="lazy" width="Auto" height="Auto" alt="" class="social-image"/></a><a href="https://communityforum.kminstitute.org/" class="social-link w-inline-block"><img src="https://cdn.prod.website-files.com/660ec0121b456348d4c98a29/664b7d51625515761d1d39c5_image%20(4).png" loading="lazy" width="Auto" height="Auto" alt="" class="social-image"/></a></div></div><div><h2>What's Coming Up</h2><div class="w-dyn-list"><div role="list" class="w-dyn-items"><div role="listitem" class="w-dyn-item"><h3 class="heading-13">Certified Knowledge Specialist - Information Architecture for AI Solutions</h3><div class="w-embed"><a style="color: #fe7731; font-size: 14px;" href="https://www.kminstitute.org/classes/cks-information-architecture-for-ai-solutions">Live online October 5 to October 6; Click here...</a></div></div><div role="listitem" class="w-dyn-item"><h3 class="heading-13">Certified Knowledge Specialist - Organization Development</h3><div class="w-embed"><a style="color: #fe7731; font-size: 14px;" href="https://cvent.me/3x3MR9">Live online October 20 to October 22; Click here...</a></div></div></div></div></div></div></div></section><footer id="footer" class="section-8"><div class="div-block-8"><div class="w-layout-blockcontainer container1 reset w-container"><div class="w-row"><div class="column-3 w-col w-col-5"><ul role="list" class="list-2 w-list-unstyled"><li class="list-item-2"><a href="#" class="link">Training</a></li><li class="list-item"><a href="#" class="link">Partnering</a></li><li class="list-item-3"><a href="#" class="link">Events</a></li></ul></div><div class="w-col w-col-2"><img src="https://cdn.prod.website-files.com/660ec0121b456348d4c98a29/661e8fb5d0b08c838aa63ce1_logo-white.png" loading="lazy" alt="" class="logo-bottom"/></div><div class="w-col w-col-5"><ul role="list" class="list-2 w-list-unstyled"><li class="list-item-2"><a href="#" class="link">KMI</a></li><li class="list-item"><a href="#" class="link">Blog</a></li><li class="list-item-3"><a href="#" class="link">Contact</a></li></ul></div></div></div></div><div class="div-block-7"><div class="w-layout-blockcontainer container1 w-container"><div class="columns-2 w-row"><div class="right w-col w-col-5"><a href="#" class="bottom-footer right">
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