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https://otonomee.webflow.io/about

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1<!DOCTYPE html><!-- Last Published: Fri Oct 02 2026 10:38:36 GMT+0000 (Coordinated Universal Time) --><html data-wf-domain="otonomee.webflow.io" data-wf-page="6760efa7ba7d45daaf8e06bd" data-wf-site="674d934214d2a043092ce3d2" lang="en"><head><meta charset="utf-8"/><link href="https://cdn.prod.website-files.com" rel="preconnect" crossorigin="anonymous"/><title>About us - Learn about Otonomee</title><meta content="Learn more about the fresh perspective Otonomee is bringing to the outsourcing industry, &amp; how our tailored solution helps us deliver a premium offering." name="description"/><meta content="About us - Learn about Otonomee" property="og:title"/><meta content="Learn more about the fresh perspective Otonomee is bringing to the outsourcing industry, &amp; how our tailored solution helps us deliver a premium offering." property="og:description"/><meta content="https://cdn.prod.website-files.com/674d934214d2a043092ce3d2/677646735bf181b3657f704c_otonomee_2_open_graph.avif" property="og:image"/><meta content="About us - Learn about Otonomee" name="twitter:title"/><meta content="Learn more about the fresh perspective Otonomee is bringing to the outsourcing industry, &amp; how our tailored solution helps us deliver a premium offering." name="twitter:description"/><meta content="https://cdn.prod.website-files.com/674d934214d2a043092ce3d2/677646735bf181b3657f704c_otonomee_2_open_graph.avif" name="twitter:image"/><meta property="og:type" content="website"/><meta content="summary_large_image" name="twitter:card"/><meta content="width=device-width, initial-scale=1" name="viewport"/><link href="https://cdn.prod.website-files.com/674d934214d2a043092ce3d2/css/otonomee.webflow.shared.2525b6d49.min.css" rel="stylesheet" type="text/css" integrity="sha384-JSW21JkCB0ujWbAtaI7JdcKRAoZfNqlkvlXlVazryQKI9WNwRtNv1ccI4JJ2G0ys" crossorigin="anonymous"/>
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138/* Get rid of bottom margin on last element in any rich text element */
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149
150/* 
151Make the following elements inherit typography styles from the parent and not have hardcoded values. 
152Important: You will not be able to style for example "All Links" in Designer with this CSS applied.
153Uncomment this CSS to use it in the project. Leave this message for future hand-off.
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155/*
156a,
157.w-input,
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214 
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218  
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223.spacing-clean {
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234.padding-top {
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258.padding-bottom {
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263
264.margin-left {
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266  margin-right: 0rem !important;
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269  
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272  padding-right: 0rem !important;
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281.padding-horizontal {
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285
286.margin-vertical {
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337.mega-menu_link-wrapper.w--current .mega-menu_link-title {
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346
347/* Override specific element styles for shared Footer Components in Dark mode */
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356.footer_component.is-dark-footer .footer_link {
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363
364/* Legal Menu: target the element immediately preceding the active menu item link */
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374@media (min-width: 992px) {
375  /* Override specific element styles for shared Navbar Components in Dark mode */
376  .navbar_component.is-dark-nav .is-navbar-button {
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381  .navbar_component.is-dark-nav .navbar_divider {
382    background: rgba(255, 255, 255, 0.12);
383  }
384}
385
386/* Reset z-index to make card elements clickable in Design mode */
387.clickable_wrap a[href="#"] {
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403
404.has-list-separators .w-dyn-item:last-child >:after {
405	content: ""; /* Removes the comma after the last item */
406}
407
408/* Apply "..." after 7 lines of text */
409.about_team_bio-text {
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413	-webkit-box-orient: vertical;
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415
416/* Style default Webflow Select */
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421    background-size: 1.5rem 1.5rem;
422}
423
424/*  Landing page styles */
425.lp-contact_content p:first-of-type {
426  flex: 1 1 auto; /* grow if there’s space, shrink if needed */
427}
428
429.lp-contact_content ul li,
430.checkbox-rich-text ul li {
431  position: relative;     
432  padding-left: 2rem;      
433  list-style: none;
434}
435
436.lp-contact_content ul li::before,
437.checkbox-rich-text ul li::before {
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439  position: absolute;
440  left: 0;
441  top: 2px;
442  width: 1.5rem;
443  height: 1.5rem;
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445  background-size: contain;
446  background-repeat: no-repeat;
447  background-position: center;
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449
450.content-block_3_layout .card_component {
451  border-bottom: 1px solid var(--_colors---border-color--border-primary);
452  border-left: 1px solid var(--_colors---border-color--border-primary);
453  border-right: 1px solid var(--_colors---border-color--border-primary);
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456
457.tabs_2_layout.is-pillars .w-tab-content { overflow: visible; }
458
459/* Remove side borders on center column (2nd, 5th, 8th... items) */
460.content-block_3_layout .w-dyn-item:nth-child(3n+2) .card_component,
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463  border-right: none;
464}
465
466@media screen and (min-width: 992px) {
467	.lp-benefits_list .lp-benefits_item:nth-child(1) { padding-bottom: 0; }
468	.lp-benefits_list .lp-benefits_item:nth-child(2) { padding-bottom: 4rem; }
469	.lp-benefits_list .lp-benefits_item:nth-child(3) { padding-bottom: 6rem; }
470	.lp-benefits_list .lp-benefits_item:nth-child(4) { padding-bottom: 8rem; }
471	.lp-benefits_list .lp-benefits_item:nth-child(5) { padding-bottom: 10rem; }
472	.lp-benefits_list .lp-benefits_item:nth-child(6) { padding-bottom: 12rem; }
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474
475.tabs_3_tabs-menu {
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523</svg></div></div><div class="mega-menu_link-content"><div class="mega-menu_link-text">Customer Success</div><div class="mega-menu_link-desc">Proactive customer success that drives growth and retention</div></div></a><a href="#" target="_blank" class="mega-menu_link-wrapper hide w-inline-block"><div class="mega-menu_icon-wrapper"><div class="mega-menu_icon w-embed"><svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" viewBox="0,0,256,256" width="24px" height="24px" fill-rule="nonzero"><g fill="currentColor" fill-rule="nonzero" stroke="none" stroke-width="1" stroke-linecap="butt" stroke-linejoin="miter" stroke-miterlimit="10" stroke-dasharray="" stroke-dashoffset="0" font-family="none" font-weight="none" font-size="none" text-anchor="none" style="mix-blend-mode: normal"><g transform="scale(10.66667,10.66667)"><path d="M20,22h-13c-1.7,0 -3,-1.3 -3,-3c0,-1.7 1.3,-3 3,-3h2v2h-2c-0.6,0 
523-1,0.4 -1,1c0,0.6 0.4,1 1,1h13z"></path><path d="M6,19h-2v-15c0,-1.7 1.3,-3 3,-3c1.3,0 2.4,0.8 2.8,2h10.2v15h-12v-14c0,-0.6 -0.4,-1 -1,-1c-0.6,0 -1,0.4 -1,1zM10,16h8v-11h-8z"></path><path d="M12,7h4v2h-4zM12,11h4v2h-4z"></path><path d="M9,17h-4v-13c0,-1.1 0.9,-2 2,-2v0c1.1,0 2,0.9 2,2zM9,4h10v13h-10z" opacity="0.3"></path></g></g></svg></div></div><div class="mega-menu_link-content"><div class="mega-menu_link-text">Newsroom</div><div class="text-size-tiny text-color-secondary">Stay updated with the latest news, expert interviews, and team perspectives on Otonomee’s innovative remote-first approach.</div></div></a></div></div><div class="mega-menu_column"><div class="mega-menu_title-wrapper hide-tablet"></div><div class="mega-menu_list-wrapper"><a href="/solutions/social-media-monitoring-support" class="mega-menu_link-wrapper w-inline-block"><div class="mega-menu_icon-wrapper"><div class="mega-menu_icon w-embed"><svg xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" width="100%" height="100%" viewBox="0,0,256,256" preserveAspectRatio="xMidYMid meet" aria-hidden="true" role="img">
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525</svg></div></div><div class="mega-menu_link-content"><div class="mega-menu_link-text">Social Media Monitoring</div><div class="mega-menu_link-desc">Real-time social engagement that protects and strengthens your brand</div></div></a><a href="/solutions/revenue-operations" class="mega-menu_link-wrapper w-inline-block"><div class="mega-menu_icon-wrapper"><div class="mega-menu_icon w-embed"><svg xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" width="100%" height="100%" viewBox="0,0,256,256" preserveAspectRatio="xMidYMid meet" aria-hidden="true" role="img">
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527</svg></div></div><div class="mega-menu_link-content"><div class="mega-menu_link-text">Revenue Operations</div><div class="mega-menu_link-desc">Customer-facing revenue operations that convert, activate, and retain</div></div></a><a href="/solutions/delivery-returns-operations" class="mega-menu_link-wrapper w-inline-block"><div class="mega-menu_icon-wrapper"><div class="mega-menu_icon w-embed"><svg xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" width="100%" height="100%" viewBox="0,0,256,256" preserveAspectRatio="xMidYMid meet" aria-hidden="true" role="img">
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529</svg></div></div><div class="mega-menu_link-content"><div class="mega-menu_link-text">Delivery and Returns Operations</div><div class="mega-menu_link-desc">
529Delivery and returns operations support that keeps every order, and customer, on track</div></div></a><a href="#" target="_blank" class="mega-menu_link-wrapper hide w-inline-block"><div class="mega-menu_icon-wrapper"><div class="mega-menu_icon w-embed"><svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" viewBox="0,0,256,256" width="24px" height="24px" fill-rule="nonzero"><g fill="currentColor" fill-rule="nonzero" stroke="none" stroke-width="1" stroke-linecap="butt" stroke-linejoin="miter" stroke-miterlimit="10" stroke-dasharray="" stroke-dashoffset="0" font-family="none" font-weight="none" font-size="none" text-anchor="none" style="mix-blend-mode: normal"><g transform="scale(10.66667,10.66667)"><path d="M20,22h-13c-1.7,0 -3,-1.3 -3,-3c0,-1.7 1.3,-3 3,-3h2v2h-2c-0.6,0 -1,0.4 -1,1c0,0.6 0.4,1 1,1h13z"></path><path d="M6,19h-2v-15c0,-1.7 1.3,-3 3,-3c1.3,0 2.4,0.8 2.8,2h10.2v15h-12v-14c0,-0.6 -0.4,-1 -1,-1c-0.6,0 -1,0.4 -1,1zM10,16h8v-11h-8z"></path><path d="M12,7h4v2h-4zM12,11h4v2h-4z"></path><path d="M9,17h-4v-13c0,-1.1 0.9,-2 2,-2v0c1.1,0 2,0.9 2,2zM9,4h10v13h-10z" opacity="0.3"></path></g></g></svg></div></div><div class="mega-menu_link-content"><div class="mega-menu_link-text">Newsroom</div><div class="text-size-tiny text-color-secondary">Stay updated with the latest news, expert interviews, and team perspectives on Otonomee’s innovative remote-first approach.</div></div></a></div></div></div><div class="mega-menu_content-pane max-width-xsmall"><div class="mega-menu_column background-color-neutral-light"><div class="mega-menu_title-wrapper"><div>Featured services</div></div><div class="mega-menu_list-wrapper is-simple-list"><a href="/cx-optimization" class="mega-menu_link w-inline-block"><div>CX Optimization</div><div class="navbar_dropdown-icon w-embed"><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" viewBox="0 0 12 12"><title>arrow-top-right</title><g fill="currentColor"><path d="M1.293,10.707a1,1,0,0,0,1.414,0L7.854,5.561l2.292,2.293A.5.5,0,0,0,10.5,8a.489.489,0,0,0,.191-.038A.5.5,0,0,0,11,7.5v-6a.5.5,0,0,0-.5-.5h-6a.5.5,0,0,0-.354.854L6.439,4.146,1.293,9.293A1,1,0,0,0,1.293,10.707Z" fill="currentColor"></path></g></svg></div></a><a href="/ai-readiness-assessment" class="mega-menu_link w-inline-block"><div>AI Readiness Assessment</div><div class="navbar_dropdown-icon w-embed"><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" viewBox="0 0 12 12"><title>arrow-top-right</title><g fill="currentColor"><path d="M1.293,10.707a1,1,0,0,0,1.414,0L7.854,5.561l2.292,2.293A.5.5,0,0,0,10.5,8a.489.489,0,0,0,.191-.038A.5.5,0,0,0,11,7.5v-6a.5.5,0,0,0-.5-.5h-6a.5.5,0,0,0-.354.854L6.439,4.146,1.293,9.293A1,1,0,0,0,1.293,10.707Z" fill="currentColor"></path></g></svg></div></a><a href="/fin-implementation" class="mega-menu_link w-inline-block"><div>Fin AI Implementation</div><div class="navbar_dropdown-icon w-embed"><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" viewBox="0 0 12 12"><title>arrow-top-right</title><g fill="currentColor"><path d="M1.293,10.707a1,1,0,0,0,1.414,0L7.854,5.561l2.292,2.293A.5.5,0,0,0,10.5,8a.489.489,0,0,0,.191-.038A.5.5,0,0,0,11,7.5v-6a.5.5,0,0,0-.5-.5h-6a.5.5,0,0,0-.354.854L6.439,4.146,1.293,9.293A1,1,0,0,0,1.293,10.707Z" fill="currentColor"></path></g></svg></div></a><a href="/ai-agent-optimization" class="mega-menu_link w-inline-block"><div>AI Agent Optimization</div><div class="navbar_dropdown-icon w-embed"><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" viewBox="0 0 12 12"><title>arrow-top-right</title><g fill="currentColor"><path d="M1.293,10.707a1,1,0,0,0,1.414,0L7.854,5.561l2.292,2.293A.5.5,0,0,0,10.5,8a.489.489,0,0,0,.191-.038A.5.5,0,0,0,11,7.5v-6a.5.5,0,0,0-.5-.5h-6a.5.5,0,0,0-.354.854L6.439,4.146,1.293,9.293A1,1,0,0,0,1.293,10.707Z" fill="currentColor"></path></g></svg></div></a></div></div></div></div></div></nav></div><a href="/customers" class="navbar_link w-nav-link">Case Studies</a><div data-delay="200" data-hover="false" data-w-id="f2a4e810-2ac5-07e9-3e06-2e2fdd852ca4" class="navbar_dropdown is-static-link w-dropdown"><div class="navbar_dropdwn-toggle w-dropdown-toggle"><div>Company</div><div class="dropdown-chevron w-embed"><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" viewBox="0 0 12 12"><title>down-arrow</title><g fill="currentColor"><path d="M10.293,3.293,6,7.586,1.707,3.293A1,1,0,0,0,.293,4.707l5,5a1,1,0,0,0,1.414,0l5-5a1,1,0,1,0-1.414-1.414Z" fill="currentColor"></path></g></svg></div></div><nav class="navbar_dropdown-list is-mega-menu is-company-menu w-dropdown-list">
529<div class="mega-menu_component"><div class="mega-menu_content-wrapper"><div class="mega-menu_content-pane"><div class="mega-menu_column"><div class="mega-menu_list-wrapper"><a href="/about" aria-current="page" class="mega-menu_link-wrapper w-inline-block w--current"><div class="mega-menu_icon-wrapper"><div class="mega-menu_icon w-embed"><svg xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" width="100%" height="100%" viewBox="0,0,256,256" preserveAspectRatio="xMidYMid meet" aria-hidden="true" role="img">
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5301c0,-0.61 0.49,-1.1 1.1,-1.1z"/><path d="M12,2c-5.523,0 -10,4.477 -10,10c0,5.523 4.477,10 10,10c5.523,0 10,-4.477 10,-10c0,-5.523 -4.477,-10 -10,-10zM12,20c-4.418,0 -8,-3.582 -8,-8c0,-4.418 3.582,-8 8,-8c4.418,0 8,3.582 8,8c0,4.418 -3.582,8 -8,8z"/></g></g>
531</svg></div></div><div class="mega-menu_link-content"><div class="mega-menu_link-text">About us</div><div class="mega-menu_link-desc">Explore our story and the fresh perspective we bring to outsourcing.</div></div></a><a href="/careers" class="mega-menu_link-wrapper w-inline-block"><div class="mega-menu_icon-wrapper"><div class="mega-menu_icon w-embed"><svg xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" width="100%" height="100%" viewBox="0,0,256,256" preserveAspectRatio="xMidYMid meet" aria-hidden="true" role="img">
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533</svg></div></div><div class="mega-menu_link-content"><div class="mega-menu_link-text">Careers</div><div class="mega-menu_link-desc">Join a remote-first team building better customer experiences worldwide.</div></div></a><a href="/why-otonomee" class="mega-menu_link-wrapper w-inline-block"><div class="mega-menu_icon-wrapper"><div class="mega-menu_icon w-embed"><svg xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" width="100%" height="100%" viewBox="0,0,256,256" preserveAspectRatio="xMidYMid meet" aria-hidden="true" role="img">
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535</svg></div></div><div class="mega-menu_link-content"><div class="mega-menu_link-text">Why Otonomee</div><div class="mega-menu_link-desc">Discover what makes our approach faster, more flexible, and truly bespoke.</div></div></a><a href="#" target="_blank" class="mega-menu_link-wrapper hide w-inline-block"><div class="mega-menu_icon-wrapper"><div class="mega-menu_icon w-embed"><svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" viewBox="0,0,256,256" width="24px" height="24px" fill-rule="nonzero"><g fill="currentColor" fill-rule="nonzero" stroke="none" stroke-width="1" stroke-linecap="butt" stroke-linejoin="miter" stroke-miterlimit="10" stroke-dasharray="" stroke-dashoffset="0" font-family="none" font-weight="none" font-size="none" text-anchor="none" style="mix-blend-mode: normal"><g transform="scale(10.66667,10.66667)"><path d="M20,22h-13c-1.7,0 -3,-1.3 -3,-3c0,-1.7 1.3,-3 3,-3h2v2h-2c-0.6,0 
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535<div class="mega-menu_column is-highlight"><div class="mega-menu_title-wrapper"><div>Featured case study</div></div><div class="featured-cs_list-wrapper w-dyn-list"><div fs-cmsnest-element="list2" role="list" class="featured-cs_list w-dyn-items"><div id="w-node-_3cb3afd9-1096-b664-7a6a-106a89ab63e2-dd852c85" role="listitem" class="featured-cs_item w-dyn-item"><div class="featured-cs_item-wrapper"><a href="/case-study/oura-health-tech-support" class="featured-cs_image-wrapper w-inline-block"><img alt="Women scrolling on phone while wearing a gold Oura ring." loading="lazy" src="https://cdn.prod.website-files.com/675d452d55459bd90f485315/6993351cb1d261acd31064d6_Oura-health-tech-case-study-864x864.jpg" sizes="100vw" srcset="https://cdn.prod.website-files.com/675d452d55459bd90f485315/6993351cb1d261acd31064d6_Oura-health-tech-case-study-864x864-p-500.jpg 500w, https://cdn.prod.website-files.com/675d452d55459bd90f485315/6993351cb1d261acd31064d6_Oura-health-tech-case-study-864x864-p-800.jpg 800w, https://cdn.prod.website-files.com/675d452d55459bd90f485315/6993351cb1d261acd31064d6_Oura-health-tech-case-study-864x864.jpg 864w" class="featured-cs_image"/><div class="featured-cs_logo-wrapper"><img src="https://cdn.prod.website-files.com/675d452d55459bd90f485315/69aaaa010c17c3382cdded0d_oura_white_logo.svg" loading="lazy" alt="" class="featured-cs_logo"/></div></a><div class="featured-cs_content z-index-2"><a aria-label="Read article" href="/case-study/oura-health-tech-support" class="featured-cs_title-link w-inline-block"><h3 class="text-size-medium text-style-3lines">Oura - Building a Premium Member Experience Across 6M+ Members with Otonomee</h3></a><a href="/case-study/oura-health-tech-support" class="link w-inline-block"><div class="link_content-wrapper"><div class="link_text text-size-small">Read success story</div><div class="link_icon w-embed"><svg aria-hidden="true" role="img" xmlns="http://www.w3.org/2000/svg" width="12" height="12" viewBox="0 0 12 12"><title>arrow-e</title><g fill="currentColor"><path d="M6.834,1.128A.5.5,0,0,0,6,1.5V5H1A1,1,0,0,0,1,7H6v3.5a.5.5,0,0,0,.834.372l5-4.5a.5.5,0,0,0,0-.744Z" fill="currentColor"></path></g></svg></div></div></a></div></div></div></div></div></div></div></div></div></nav></div></nav><div id="w-node-a3483a64-e273-8490-7a43-db4a15e0eb2e-15e0eb27" class="navbar_button-wrapper"><a href="/contact" class="button is-navbar-button w-button">Let&#x27;s talk</a><div class="navbar_menu-button w-nav-button"><div class="menu-icon"><div class="menu-icon_line-top"></div><div class="menu-icon_line-middle"><div class="menu-icon_line-middle-inner"></div></div><div class="menu-icon_line-bottom"></div></div></div></div></div></div><div class="navbar_divider"></div></div><main class="main-wrapper"><header data-w-id="7004c4e9-6129-0218-7f25-7660575e4a8a" class="section_about-header"><div class="spacer-navbar"></div><div class="padding-global"><div class="container-large"><div class="spacer-xxlarge"></div><div class="about_header_component"><div class="w-layout-grid about_header_content"><div data-w-id="7004c4e9-6129-0218-7f25-7660575e4a90" style="opacity:0" class="about_header_content-left"><h1 class="heading-style-h1 text-color-alternate">In a world of Goliaths, Otonomee champions <em>the Trailblazers</em></h1><div class="spacer-large"></div><p class="heading-style-h4 text-color-accent">Trailblazers like You.</p></div><div data-w-id="d8b3e2d1-cc6f-2e85-eb9f-aae6702b519b" style="opacity:0" class="about_header_content-right"><div class="about_header_hero-image"><div class="about_header_image-wrapper"><img loading="eager" src="https://cdn.prod.website-files.com/674d934214d2a043092ce3d2/675a9dd7b7168d05ec7ab31c_people_standing_on_mountain.avif" alt="People standing on a mountain together as a team" class="about_header_image"/></div><div class="about_header_circle1"></div><div class="about_header_circle2"></div></div></div></div></div><div class="spacer-xhuge"></div></div></div></header><section class="section_about-story"><div class="header_component is-home-solutions"><div class="padding-global"><div class="container-large"><div class="spacer-xhuge"></div><div data-w-id="32c7944a-e4a3-9d47-3176-85a91eb48995" style="opacity:0" class="header_content"><div class="header_content-item max-width-medium"><div class="text-size-medium text-weight-semibold text-color-brand-muted">Why we exist</div><div class="spacer-small"></div><h2 class="heading-style-h2">A fresh perspective in the outsourcing industry</h2></div></div><div class="spacer-large"></div></div></div></div><div class="padding-global"><div class="container-large"><div class="about_story_component"><div class="w-layout-grid about_story_content"><div data-w-id="63796396-950f-984b-4558-ee87a740b8c1" style="opacity:0" class="about_story_content-left"><div class="spacer-large"></div><p class="text-size-large">Otonomee was founded in the grips of the pandemic, to provide a different offering in the Outsourcing Industry. By leveraging our remote working model, we provide premium Customer Experience with a high quality, flexible and entrepreneurial approach.</p><div class="spacer-custom2"></div><p>More than 20 years of industry experience helping some of the most iconic brands in the world had shown us that the traditional model in CX outsourcing was broken. Broken for Employees and for Customers. The dream that was sold was often different from the reality.</p><div class="spacer-custom2"></div><p>The traditional model revolved around working in Call Centres located in major cities. It meant employees&#x27; lives revolved around big buildings, big cities, long commutes and high costs of living. Asking employees to uproot their lives and move countries to centralised locations limited the hiring pool, led to high attrition and low engagement. This resulted in constant re-hiring, re-training, poor quality and ultimately low value for customers.</p><div class="spacer-custom2"></div><a href="#" class="link is-video-modal w-inline-block"><div class="link_content-wrapper"><div class="link_text text-size-regular">Watch our story</div><div class="link_icon w-embed"><svg aria-hidden="true" role="img" xmlns="http://www.w3.org/2000/svg" width="12" height="12" viewBox="0 0 12 12"><title>arrow-e</title><g fill="currentColor"><path d="M6.834,1.128A.5.5,0,0,0,6,1.5V5H1A1,1,0,0,0,1,7H6v3.5a.5.5,0,0,0,.834.372l5-4.5a.5.5,0,0,0,0-.744Z" fill="currentColor"></path></g></svg></div></div></a><div class="spacer-huge hide-tablet"></div></div><div data-w-id="63796396-950f-984b-4558-ee87a740b8a3" style="opacity:0" class="about_story_content-right"><div class="spacer-large hide-tablet"></div><a href="#" class="video_lightbox is-about-story w-inline-block w-lightbox"><img sizes="100vw" srcset="https://cdn.prod.website-files.com/674d934214d2a043092ce3d2/67626f1d3623a6b67a1d2d8e_aidan_and_hilary_cofounders_otonomee-p-500.avif 500w, https://cdn.prod.website-files.com/674d934214d2a043092ce3d2/67626f1d3623a6b67a1d2d8e_aidan_and_hilary_cofounders_otonomee-p-800.avif 800w, https://cdn.prod.website-files.com/674d934214d2a043092ce3d2/67626f1d3623a6b67a1d2d8e_aidan_and_hilary_cofounders_otonomee.avif 1440w" alt="Aidan O&#x27;Shea and Hilary O&#x27;Shea, Co-founders of Otonomee" src="https://cdn.prod.website-files.com/674d934214d2a043092ce3d2/67626f1d3623a6b67a1d2d8e_aidan_and_hilary_cofounders_otonomee.avif" loading="lazy" class="video_lightbox-image"/><div class="video_button-wrapper"><div class="button is-alternate is-icon"><div class="button-icon w-embed"><svg aria-hidden="true" role="img" xmlns="http://www.w3.org/2000/svg" width="18" height="18" viewBox="0 0 18 18"><title>media-play</title><g fill="currentColor">
535<path d="M15.1,7.478L5.608,2.222c-.553-.306-1.206-.297-1.749,.023-.538,.317-.859,.877-.859,1.499V14.256c0,.622,.321,1.182,.859,1.499,.279,.164,.586,.247,.895,.247,.293,0,.586-.075,.854-.223l9.491-5.256c.556-.307,.901-.891,.901-1.522s-.345-1.215-.9-1.522Z"></path></g></svg></div><div>Watch the founder’s story</div></div></div>
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548</a></div></div></div></div></div></section><section class="section_about-approach"><div class="padding-global"><div class="container-large"><div class="padding-section-large"><div class="about_approach_component"><div class="w-layout-grid solution_intro_content"><div data-w-id="5ef91942-ea99-eb32-10bc-96eb1b3693cb" style="opacity:0" class="about_approach_content-left"><div class="w-layout-grid about_approach_grid-list"><div id="w-node-cb6fe0fd-24a9-9625-92fe-045a64883be0-af8e06bd" class="about_approach_image-wrapper is-top-left"><img class="about_approach_image aspect-ratio-landscape" src="https://cdn.prod.website-files.com/674d934214d2a043092ce3d2/677f6c350ecf79b244a479b2_call_center_agent_with_headset_communicating.avif" width="3600" height="2401" alt="Beautiful smiling call center agent with headset communicating with a customer over the phone." style="color:#f3c073;background-color:#f3c073" sizes="(max-width: 479px) 100vw, (max-width: 767px) 23vw, (max-width: 1279px) 24vw, 25vw" id="w-node-_718b1482-b7a0-16f9-d11e-86aebd6e0c39-af8e06bd" loading="lazy" srcset="https://cdn.prod.website-files.com/674d934214d2a043092ce3d2/677f6c350ecf79b244a479b2_call_center_agent_with_headset_communicating-p-500.avif 500w, https://cdn.prod.website-files.com/674d934214d2a043092ce3d2/677f6c350ecf79b244a479b2_call_center_agent_with_headset_communicating.avif 1440w"/></div><div class="about_approach_image-wrapper is-top-right"><img width="720" sizes="(max-width: 479px) 100vw, (max-width: 767px) 23vw, 24vw" alt="Person doing heart shape hand with sun light passing" src="https://cdn.prod.website-files.com/674d934214d2a043092ce3d2/677f6f448a4ef54a4fbfc0db_person_doing_heart_shape_hand.avif" loading="lazy" srcset="https://cdn.prod.website-files.com/674d934214d2a043092ce3d2/677f6f448a4ef54a4fbfc0db_person_doing_heart_shape_hand-p-500.avif 500w, https://cdn.prod.website-files.com/674d934214d2a043092ce3d2/677f6f448a4ef54a4fbfc0db_person_doing_heart_shape_hand.avif 1440w" class="about_approach_image aspect-ratio-square"/></div><div id="w-node-de5ca650-6271-78bb-75be-827fff892a23-af8e06bd" class="about_approach_image-wrapper is-bottom"><img src="https://cdn.prod.website-files.com/674d934214d2a043092ce3d2/677f6b96abe2d79dd54701b9_person_holding_orange_and_black_power_tool_2.avif" loading="lazy" width="600" sizes="(max-width: 479px) 100vw, (max-width: 767px) 23vw, 24vw" alt="Person holding orange and black power tool" srcset="https://cdn.prod.website-files.com/674d934214d2a043092ce3d2/677f6b96abe2d79dd54701b9_person_holding_orange_and_black_power_tool_2-p-500.avif 500w, https://cdn.prod.website-files.com/674d934214d2a043092ce3d2/677f6b96abe2d79dd54701b9_person_holding_orange_and_black_power_tool_2.avif 900w" class="about_approach_image is-img3"/></div></div></div><div id="w-node-_5ef91942-ea99-eb32-10bc-96eb1b3693c8-af8e06bd" data-w-id="5ef91942-ea99-eb32-10bc-96eb1b3693c8" style="opacity:0" class="about_approach_content-right"><h3 class="text-size-medium text-weight-semibold text-color-brand-muted">Our Approach</h3><div class="spacer-small"></div><h2 class="heading-style-h2">We grow your Customers&#x27; love of what you do and how you do it</h2><div class="spacer-small"></div><p class="text-size-large">At Otonomee, we deliver high quality at scale. </p><div class="spacer-custom2"></div><p>We provide an alternative offering to traditional BPO’s, partnering with scaling businesses, and presenting a more tailored, bespoke service, that is not constrained by contact centre capacity. We offer a faster, more nimble and responsive service for our clients.​ A service that can ramp up anywhere, in response to their market needs, and flex and adapt to their seasonal or product driven needs.</p><div class="spacer-custom2"></div><p>We believe that by leveraging a fully remote working model we can give team members the best of work-life integration, whereby they can support scaling businesses, from their own homes, without asking them to move cities, countries or continents.</p><div class="spacer-custom2"></div><p>Through this model we aim to create a greater societal impact across the globe.</p></div></div></div></div></div></div></section><section class="section_about-team"><div class="padding-global"><div class="container-large"><div data-w-id="c8a3cc7f-b19e-226a-e2f7-1d7acb49a929" style="opacity:0" class="about_team_component"><div class="max-width-small"><h3 class="text-size-medium text-weight-semibold text-color-brand-muted">Our leadership team</h3><div class="spacer-small"></div><h2 class="heading-style-h2">Leading the way to people excellence</h2></div><div data-delay="4000" data-animation="slide" class="about_team_slider w-slider" data-autoplay="false" data-easing="ease" data-hide-arrows="false" data-disable-swipe="false" data-autoplay-limit="0" data-nav-spacing="4" data-duration="300" data-infinite="true" fs-cmsslider-element="slider"><div class="about_team_mask w-slider-mask"><div class="about_team_slide w-slide"><div class="about_team_member"><div class="about_team_image-wrapper"><img width="480" sizes="(max-width: 479px) 100vw, 480px" alt="Profile picture of Aidan O&#x27;Shea, Co-founder and CEO" src="https://cdn.prod.website-files.com/674d934214d2a043092ce3d2/67613034744b62a31fd5376a_profile_aidan_oshea.avif" loading="lazy" srcset="https://cdn.prod.website-files.com/674d934214d2a043092ce3d2/67613034744b62a31fd5376a_profile_aidan_oshea-p-
548500.avif 500w, https://cdn.prod.website-files.com/674d934214d2a043092ce3d2/67613034744b62a31fd5376a_profile_aidan_oshea.avif 960w" class="about_team_image"/><div class="about_team_image-overlay"></div></div><div class="about_team_content"><div class="about_team_content-top"><div class="text-size-regular text-weight-semibold">Aidan O’Shea</div><div class="about_team_jobtitle">Co-Founder and CEO</div></div><div class="about_team_content-bottom"><div class="about_team_bio-wrapper"><div class="about_team_bio-text">With over 20 years’ experience in outsourcing, Aidan co-founded Otonomee in 2020 to address the challenges and weaknesses he experienced in the traditional BPO model. As Otonomee’s CEO, Aidan has scaled the company to more than 300 remote employees...</div></div><div class="about_team_read-more inherit-color"><a href="/leadership" class="link w-inline-block"><div class="link_content-wrapper"><div class="link_text">Read more</div><div class="link_icon w-embed"><svg aria-hidden="true" role="img" xmlns="http://www.w3.org/2000/svg" width="12" height="12" viewBox="0 0 12 12"><title>arrow-e</title><g fill="currentColor"><path d="M6.834,1.128A.5.5,0,0,0,6,1.5V5H1A1,1,0,0,0,1,7H6v3.5a.5.5,0,0,0,.834.372l5-4.5a.5.5,0,0,0,0-.744Z" fill="currentColor"></path></g></svg></div></div></a></div></div></div></div></div></div><div class="slider-arrow is-team-previous w-slider-arrow-left"><div class="slider-arrow-icon w-embed"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24"><title>arrow-left</title><g fill="#000"><path d="M8.293,4.293l-7,7a1,1,0,0,0,0,1.414l7,7a1,1,0,0,0,1.414-1.414L4.414,13H22a1,1,0,0,0,0-2H4.414L9.707,5.707A1,1,0,1,0,8.293,4.293Z" fill="currentColor"></path></g></svg></div></div><div class="slider-arrow is-team-next w-slider-arrow-right"><div class="slider-arrow-icon w-embed"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24"><title>arrow-right</title><g fill="#000"><path d="M15.707,19.707l7-7a1,1,0,0,0,0-1.414l-7-7a1,1,0,0,0-1.414,1.414L19.586,11H2a1,1,0,0,0,0,2H19.586l-5.293,5.293a1,1,0,0,0,1.414,1.414Z" fill="currentColor"></path></g></svg></div></div><div class="about_team_slide-nav w-slider-nav w-round"></div></div><div class="hide"><article class="about_team_list-wrapper w-dyn-list"><div fs-cmsslider-element="list" role="list" class="about_team_list w-dyn-items"><div role="listitem" class="about_team_item w-dyn-item"><div class="about_team_member"><div class="about_team_image-wrapper"><img width="480" alt="Aidan O&#x27;Shea" src="https://cdn.prod.website-files.com/675d452d55459bd90f485315/6765316e699deb922239f22a_profile_aidan_oshea.avif" loading="lazy" sizes="100vw" srcset="https://cdn.prod.website-files.com/675d452d55459bd90f485315/6765316e699deb922239f22a_profile_aidan_oshea-p-500.avif 500w, https://cdn.prod.website-files.com/675d452d55459bd90f485315/6765316e699deb922239f22a_profile_aidan_oshea.avif 960w" class="about_team_image"/><div class="about_team_image-overlay"></div></div><div class="about_team_content"><div class="about_team_content-top"><div class="text-size-regular text-weight-semibold">Aidan O&#x27;Shea</div><div class="about_team_jobtitle">Co-Founder and Chief Executive Officer</div></div><div class="about_team_content-bottom"><div class="about_team_bio-wrapper"><div class="about_team_bio-text">Aidan has over 20 years experience in outsourcing having supported many of the most iconic brands in the world. Aidan co-founded Otonomee in 2020 to address the challenges and weaknesses of the traditional BPO model. As Otonomee&#x27;s CEO, he has scaled </div></div><div class="about_team_read-more inherit-color"><a href="/leadership" class="link w-inline-block"><div class="link_content-wrapper"><div class="link_text">Read more</div><div class="link_icon w-embed"><svg aria-hidden="true" role="img" xmlns="http://www.w3.org/2000/svg" width="12" height="12" viewBox="0 0 12 12"><title>arrow-e</title><g fill="currentColor"><path d="M6.834,1.128A.5.5,0,0,0,6,1.5V5H1A1,1,0,0,0,1,7H6v3.5a.5.5,0,0,0,.834.372l5-4.5a.5.5,0,0,0,0-.744Z" fill="currentColor"></path></g></svg></div></div></a></div></div></div></div></div><div role="listitem" class="about_team_item w-dyn-item"><div class="about_team_member"><div class="about_team_image-wrapper"><img width="480" alt="Hilary O&#x27;Shea" src="https://cdn.prod.website-files.com/675d452d55459bd90f485315/676531815a6c96a96f0b3923_profile_hilary_oshea.avif" loading="lazy" sizes="100vw" srcset="https://cdn.prod.website-files.com/675d452d55459bd90f485315/676531815a6c96a96f0b3923_profile_hilary_oshea-p-
548500.avif 500w, https://cdn.prod.website-files.com/675d452d55459bd90f485315/676531815a6c96a96f0b3923_profile_hilary_oshea.avif 960w" class="about_team_image"/><div class="about_team_image-overlay"></div></div><div class="about_team_content"><div class="about_team_content-top"><div class="text-size-regular text-weight-semibold">Hilary O&#x27;Shea</div><div class="about_team_jobtitle">Co-Founder and Chief Corporate Officer</div></div><div class="about_team_content-bottom"><div class="about_team_bio-wrapper"><div class="about_team_bio-text">Hilary is Co-Founder and CCO of Otonomee, being responsible for building the Legal &amp; Commercial agreements and Labor Policies that underpin Otonomee’s readiness to scale. Hilary has over 20 years&#x27; experience in Business Consultancy and Law, having</div></div><div class="about_team_read-more inherit-color"><a href="/leadership" class="link w-inline-block"><div class="link_content-wrapper"><div class="link_text">Read more</div><div class="link_icon w-embed"><svg aria-hidden="true" role="img" xmlns="http://www.w3.org/2000/svg" width="12" height="12" viewBox="0 0 12 12"><title>arrow-e</title><g fill="currentColor"><path d="M6.834,1.128A.5.5,0,0,0,6,1.5V5H1A1,1,0,0,0,1,7H6v3.5a.5.5,0,0,0,.834.372l5-4.5a.5.5,0,0,0,0-.744Z" fill="currentColor"></path></g></svg></div></div></a></div></div></div></div></div><div role="listitem" class="about_team_item w-dyn-item"><div class="about_team_member"><div class="about_team_image-wrapper"><img width="480" alt="John Riordan" src="https://cdn.prod.website-files.com/675d452d55459bd90f485315/6777886b78a69e0f30e537ac_john_profile_portrait.avif" loading="lazy" sizes="100vw" srcset="https://cdn.prod.website-files.com/675d452d55459bd90f485315/6777886b78a69e0f30e537ac_john_profile_portrait-p-500.avif 500w, https://cdn.prod.website-files.com/675d452d55459bd90f485315/6777886b78a69e0f30e537ac_john_profile_portrait.avif 960w" class="about_team_image"/><div class="about_team_image-overlay"></div></div><div class="about_team_content"><div class="about_team_content-top"><div class="text-size-regular text-weight-semibold">John Riordan</div><div class="about_team_jobtitle">Non-Executive Director</div></div><div class="about_team_content-bottom"><div class="about_team_bio-wrapper"><div class="about_team_bio-text">John Riordan is Chairman of Quintas Capital and is based in Cork and joined the Otonomee board in 2022. He retired as Director of Support for Shopify in 2021, having also served as Chairman of Shopify International Ltd.</div></div><div class="about_team_read-more inherit-color"><a href="/leadership" class="link w-inline-block"><div class="link_content-wrapper"><div class="link_text">Read more</div><div class="link_icon w-embed"><svg aria-hidden="true" role="img" xmlns="http://www.w3.org/2000/svg" width="12" height="12" viewBox="0 0 12 12"><title>arrow-e</title><g fill="currentColor"><path d="M6.834,1.128A.5.5,0,0,0,6,1.5V5H1A1,1,0,0,0,1,7H6v3.5a.5.5,0,0,0,.834.372l5-4.5a.5.5,0,0,0,0-.744Z" fill="currentColor"></path></g></svg></div></div></a></div></div></div></div></div><div role="listitem" class="about_team_item w-dyn-item"><div class="about_team_member"><div class="about_team_image-wrapper"><img width="480" alt="Brendan Ring" src="https://cdn.prod.website-files.com/675d452d55459bd90f485315/6780f7f07321e66884525956_brendan_profile_portrati.avif" loading="lazy" class="about_team_image"/><div class="about_team_image-overlay"></div></div><div class="about_team_content"><div class="about_team_content-top"><div class="text-size-regular text-weight-semibold">Brendan Ring</div><div class="about_team_jobtitle">Chief People Officer</div></div><div class="about_team_content-bottom"><div class="about_team_bio-wrapper"><div class="about_team_bio-text">Brendan joined Otonomee at the beginning of 2021 with the mission to oversee all HR activities and solidify our remote first operating model. As a HR Director with over 10 years of experience in the industry, Brendan was an integral part of a Leader</div></div><div class="about_team_read-more inherit-color"><a href="/leadership" class="link w-inline-block"><div class="link_content-wrapper"><div class="link_text">Read more</div><div class="link_icon w-embed"><svg aria-hidden="true" role="img" xmlns="http://www.w3.org/2000/svg" width="12" height="12" viewBox="0 0 12 12"><title>arrow-e</title><g fill="currentColor"><path d="M6.834,1.128A.5.5,0,0,0,6,1.5V5H1A1,1,0,0,0,1,7H6v3.5a.5.5,0,0,0,.834.372l5-4.5a.5.5,0,0,0,0-.744Z" fill="currentColor"></path></g></svg></div></div></a></div></div></div></div></div><div role="listitem" class="about_team_item w-dyn-item"><div class="about_team_member"><div class="about_team_image-wrapper"><img width="480" alt="Rafal Rzakowski" src="https://cdn.prod.website-files.com/675d452d55459bd90f485315/6780f68c13cc0ede76d9bfe5_rafal_profile_portrait.avif" loading="lazy" sizes="100vw" srcset="https://cdn.prod.website-files.com/675d452d55459bd90f485315/6780f68c13cc0ede76d9bfe5_rafal_profile_portrait-p-500.avif 500w, https://cdn.prod.website-files.com/675d452d55459bd90f485315/6780f68c13cc0ede76d9bfe5_rafal_profile_portrait.avif 960w" class="about_team_image"/><div class="about_team_image-overlay"></div></div><div class="about_team_content"><div class="about_team_content-top"><div class="text-size-regular text-weight-semibold">Rafal Rzakowski</div><div class="about_team_jobtitle">Chief Technology Officer</div></div><div class="about_team_content-bottom"><div class="about_team_bio-wrapper"><div class="about_team_bio-text">As Otonomee&#x27;s CTO since 2021, Rafal focuses on driving continuous innovation for both customers and team members, by digitalising core business processes and enabling a top-notch customer experience. Rafal is a highly experienced IT leader in the man</div></div><div class="about_team_read-more inherit-color"><a href="/leadership" class="link w-inline-block"><div class="link_content-wrapper"><div class="link_text">Read more</div><div class="link_icon w-embed"><svg aria-hidden="true" role="img" xmlns="http://www.w3.org/2000/svg" width="12" height="12" viewBox="0 0 12 12"><title>arrow-e</title><g fill="currentColor"><path d="M6.834,1.128A.5.5,0,0,0,6,1.5V5H1A1,1,0,0,0,1,7H6v3.5a.5.5,0,0,0,.834.372l5-4.5a.5.5,0,0,0,0-.744Z" fill="currentColor"></path></g></svg></div></div></a></div></div></div></div></div><div role="listitem" class="about_team_item w-dyn-item"><div class="about_team_member"><div class="about_team_image-wrapper"><img width="480" alt="Ursula Deasy" src="https://cdn.prod.website-files.com/675d452d55459bd90f485315/6780f5ffc76ba467481d1a7b_ursula_profile_portrait.avif" loading="lazy" sizes="100vw" srcset="https://cdn.prod.website-files.com/675d452d55459bd90f485315/6780f5ffc76ba467481d1a7b_ursula_profile_portrait-p-500.avif 500w, https://cdn.prod.website-files.com/675d452d55459bd90f485315/6780f5ffc76ba467481d1a7b_ursula_profile_portrait.avif 960w" class="about_team_image"/><div class="about_team_image-overlay"></div></div><div class="about_team_content"><div class="about_team_content-top"><div class="text-size-regular text-weight-semibold">Ursula Deasy</div><div class="about_team_jobtitle">Head of Operations</div></div><div class="about_team_content-bottom"><div class="about_team_bio-wrapper"><div class="about_team_bio-text">Ursula joined Otonomee in 2022 and is responsible for daily operations, and maintaining Otonomee’s standards for operational excellence. Ursula has 20 years’ experience in BPO and operational delivery, working with clients in multiple sectors</div></div><div class="about_team_read-more inherit-color"><a href="/leadership" class="link w-inline-block"><div class="link_content-wrapper"><div class="link_text">Read more</div><div class="link_icon w-embed"><svg aria-hidden="true" role="img" xmlns="http://www.w3.org/2000/svg" width="12" height="12" viewBox="0 0 12 12"><title>arrow-e</title><g fill="currentColor"><path d="M6.834,1.128A.5.5,0,0,0,6,1.5V5H1A1,1,0,0,0,1,7H6v3.5a.5.5,0,0,0,.834.372l5-4.5a.5.5,0,0,0,0-.744Z" fill="currentColor"></path></g></svg></div></div></a></div></div></div></div></div><div role="listitem" class="about_team_item w-dyn-item"><div class="about_team_member"><div class="about_team_image-wrapper"><img width="480" alt="David Drohan" src="https://cdn.prod.website-files.com/675d452d55459bd90f485315/69414feca3f4d58bdd64ad28_David%20Drohan.jpg" loading="lazy" sizes="100vw" srcset="https://cdn.prod.website-files.com/675d452d55459bd90f485315/69414feca3f4d58bdd64ad28_David%20Drohan-p-500.jpg 500w, https://cdn.prod.website-files.com/675d452d55459bd90f485315/69414feca3f4d58bdd64ad28_David%20Drohan-p-800.jpg 800w, https://cdn.prod.website-files.com/675d452d55459bd90f485315/69414feca3f4d58bdd64ad28_David%20Drohan.jpg 960w" class="about_team_image"/><div class="about_team_image-overlay"></div></div><div class="about_team_content"><div class="about_team_content-top"><div class="text-size-regular text-weight-semibold">David Drohan</div><div class="about_team_jobtitle">Chief Financial Officer</div></div><div class="about_team_content-bottom"><div class="about_team_bio-wrapper"><div class="about_team_bio-text">David joined Otonomee in 2025 as Chief Financial Officer. David is an experienced finance professional with 20 years&#x27; strategic, commercial, financial, and operational experience in technology, advertising, and high-growth and start-up companies. </div></div><div class="about_team_read-more inherit-color"><a href="/leadership" class="link w-inline-block"><div class="link_content-wrapper"><div class="link_text">Read more</div><div class="link_icon w-embed"><svg aria-hidden="true" role="img" xmlns="http://www.w3.org/2000/svg" width="12" height="12" viewBox="0 0 12 12"><title>arrow-e</title><g fill="currentColor"><path d="M6.834,1.128A.5.5,0,0,0,6,1.5V5H1A1,1,0,0,0,1,7H6v3.5a.5.5,0,0,0,.834.372l5-4.5a.5.5,0,0,0,0-.744Z" fill="currentColor"></path></g></svg></div></div></a></div></div></div></div></div><div role="listitem" class="about_team_item w-dyn-item"><div class="about_team_member"><div class="about_team_image-wrapper"><img width="480" alt="Alan Gleeson" src="https://cdn.prod.website-files.com/675d452d55459bd90f485315/69b1b3f3ca9dd8ea0d0448f2_alan_gleeson_profile_portrait.jpg" loading="lazy" sizes="100vw" srcset="https://cdn.prod.website-files.com/675d452d55459bd90f485315/69b1b3f3ca9dd8ea0d0448f2_alan_gleeson_profile_portrait-p-500.jpg 500w, https://cdn.prod.website-files.com/675d452d55459bd90f485315/69b1b3f3ca9dd8ea0d0448f2_alan_gleeson_profile_portrait-p-800.jpg 800w, https://cdn.prod.website-files.com/675d452d55459bd90f485315/69b1b3f3ca9dd8ea0d0448f2_alan_gleeson_profile_portrait.jpg 960w" class="about_team_image"/><div class="about_team_image-overlay"></div></div><div class="about_team_content"><div class="about_team_content-top"><div class="text-size-regular text-weight-semibold">Alan Gleeson</div><div class="about_team_jobtitle">Chief Commercial Officer</div></div><div class="about_team_content-bottom"><div class="about_team_bio-wrapper"><div class="about_team_bio-text">Alan brings over 25 years of experience in B2B growth and commercial strategy. He began his career at Barclays, working on strategic alliances during the early days of the dot-com boom.</div></div><div class="about_team_read-more inherit-color"><a href="/leadership" class="link w-inline-block"><div class="link_content-wrapper"><div class="link_text">Read more</div><div class="link_icon w-embed"><svg aria-hidden="true" role="img" xmlns="http://www.w3.org/2000/svg" width="12" height="12" viewBox="0 0 12 12"><title>arrow-e</title><g fill="currentColor"><path d="M6.834,1.128A.5.5,0,0,0,6,1.5V5H1A1,1,0,0,0,1,7H6v3.5a.5.5,0,0,0,.834.372l5-4.5a.5.5,0,0,0,0-.744Z" fill="currentColor"></path></g></svg></div></div></a></div></div></div></div></div></div></article></div></div><div class="spacer-xhuge"></div></div></div></section><section class="section_about-values"><div class="padding-global"><div class="container-large"><div class="about_values_component"><div class="w-layout-grid about_values_content"><div class="about_values_content-left"><div class="about_values_background"></div><div data-w-id="7cc89916-6ac0-e027-44c7-830dc0fc95a3" style="opacity:0" class="about_values_content-wrapper"><h3 class="text-size-medium text-weight-semibold text-color-brand-muted">Otonomee Core Values</h3><div class="spacer-small"></div><h2 class="heading-style-h2">
548Our Core Values serve to support Otonomee’s <em>Vision</em> and our <em>Culture</em></h2><div class="spacer-small"></div><p class="text-size-large">They unite us in our Mission to deliver growth and master performance for our Clients.</p><div class="spacer-xhuge hide-tablet"></div></div></div><div data-w-id="44fe56c8-41ca-5db4-f11d-89577ee007ad" style="opacity:0" class="about_values_content-right"><div class="about_values_item"><div class="about_values_image"><img class="about_values_image" src="https://cdn.prod.website-files.com/674d934214d2a043092ce3d2/67625b6e62bf301635a538b0_sunset_shining_through_an_oval_window.avif" width="5926" height="3754" alt="Sunset shining through an oval window." style="color:#260c0c;background-color:#260c0c" sizes="(max-width: 479px) 66vw, (max-width: 1279px) 49vw, 50vw" loading="lazy" srcset="https://cdn.prod.website-files.com/674d934214d2a043092ce3d2/67625b6e62bf301635a538b0_sunset_shining_through_an_oval_window-p-500.avif 500w, https://cdn.prod.website-files.com/674d934214d2a043092ce3d2/67625b6e62bf301635a538b0_sunset_shining_through_an_oval_window.avif 1200w"/></div><div class="about_values_item-content"><h3 class="heading-style-h5">Autonomy / <em>Otonomee</em></h3><div class="spacer-xsmall"></div><p>Autonomy – it’s an amazing word. It’s what we believe in for our Partners and our People. We Trust, we are Brave, we are Honest, we are Accountable.</p></div></div><div class="about_values_item"><div class="about_values_image"><img src="https://cdn.prod.website-files.com/674d934214d2a043092ce3d2/6762590de53927b41af1cb44_sun_light_passing_through_green_leafed_tree.avif" loading="lazy" width="600" sizes="(max-width: 479px) 66vw, (max-width: 1279px) 49vw, 600px" alt="Sun light passing through green leafed tree" srcset="https://cdn.prod.website-files.com/674d934214d2a043092ce3d2/6762590de53927b41af1cb44_sun_light_passing_through_green_leafed_tree-p-500.avif 500w, https://cdn.prod.website-files.com/674d934214d2a043092ce3d2/6762590de53927b41af1cb44_sun_light_passing_through_green_leafed_tree-p-800.avif 800w, https://cdn.prod.website-files.com/674d934214d2a043092ce3d2/6762590de53927b41af1cb44_sun_light_passing_through_green_leafed_tree.avif 1200w" class="about_values_image"/></div><div class="about_values_item-content"><h3 class="heading-style-h5">Together We Grow</h3><div class="spacer-xsmall"></div><p>Our North Star is to deliver Growth, to master performance. We unite with a Growth Mindset. If you dream it, we will see it through.</p></div></div><div class="about_values_item"><div class="about_values_image"><img src="https://cdn.prod.website-files.com/674d934214d2a043092ce3d2/67625b1a1babc46826a3e259_people_holding_shoulders_sitting_on_wall.avif" loading="lazy" width="600" sizes="(max-width: 479px) 66vw, (max-width: 1279px) 49vw, 600px" alt="People holding shoulders sitting on wall." srcset="https://cdn.prod.website-files.com/674d934214d2a043092ce3d2/67625b1a1babc46826a3e259_people_holding_shoulders_sitting_on_wall-p-500.avif 500w, https://cdn.prod.website-files.com/674d934214d2a043092ce3d2/67625b1a1babc46826a3e259_people_holding_shoulders_sitting_on_wall-p-800.avif 800w, https://cdn.prod.website-files.com/674d934214d2a043092ce3d2/67625b1a1babc46826a3e259_people_holding_shoulders_sitting_on_wall.avif 1200w" class="about_values_image"/></div><div class="about_values_item-content"><h3 class="heading-style-h5">Build Personal Connection</h3><div class="spacer-xsmall"></div><p>In a remote first world, we are &quot;Guardians of our Culture&quot;. We invest in getting to know each other, in making new bonds and lasting connections. </p></div></div><div class="about_values_item"><div class="about_values_image"><img src="https://cdn.prod.website-files.com/674d934214d2a043092ce3d2/676259bd62bf301635a3ce67_mount_taranaki.avif" loading="lazy" sizes="100vw" srcset="https://cdn.prod.website-files.com/674d934214d2a043092ce3d2/676259bd62bf301635a3ce67_mount_taranaki-p-500.avif 500w, https://cdn.prod.website-files.com/674d934214d2a043092ce3d2/676259bd62bf301635a3ce67_mount_taranaki-p-800.avif 800w, https://cdn.prod.website-files.com/674d934214d2a043092ce3d2/676259bd62bf301635a3ce67_mount_taranaki.avif 1200w" alt="Mountain near body of water during daytime." class="about_values_image"/></div><div class="about_values_item-content"><h3 class="heading-style-h5">Do Great Work</h3><div class="spacer-xsmall"></div><p>We believe in doing &quot;Great Work&quot;. It shapes us in other areas of our lives. Our clients trust us with what&#x27;s really important to them. We acknowledge this collective responsibility and the team effort it takes to deliver.</p></div></div><div class="about_values_item"><div class="about_values_image"><img src="https://cdn.prod.website-files.com/674d934214d2a043092ce3d2/67625a886684922fe1d57de0_lamp_post_near_pebbles_road.avif" loading="lazy" width="600" sizes="(max-width: 479px) 66vw, (max-width: 1279px) 49vw, 600px" alt="Lamp post near road photo." srcset="https://cdn.prod.website-files.com/674d934214d2a043092ce3d2/67625a886684922fe1d57de0_lamp_post_near_pebbles_road-p-500.avif 500w, https://cdn.prod.website-files.com/674d934214d2a043092ce3d2/67625a886684922fe1d57de0_lamp_post_near_pebbles_road-p-800.avif 800w, https://cdn.prod.website-files.com/674d934214d2a043092ce3d2/67625a886684922fe1d57de0_lamp_post_near_pebbles_road.avif 1200w" class="about_values_image"/></div><div class="about_values_item-content"><h3 class="heading-style-h5">Be Curious</h3><div class="spacer-xsmall"></div><p>We are a team who are constantly questioning. As trailblazers, we seek to push the boundaries, to solve a better path. We are open to new cultures, new backgrounds and to having fun on new adventures!</p></div></div><div class="about_values_item is-last-item"><div class="about_values_image"><img src="https://cdn.prod.website-files.com/674d934214d2a043092ce3d2/67625a02e03609fc1bbb5b3f_sunburst_shining_through_the_holes.avif" loading="lazy" width="600" sizes="(max-width: 479px) 66vw, (max-width: 1279px) 49vw, 600px" alt="White and blue round ceiling photo" srcset="https://cdn.prod.website-files.com/674d934214d2a043092ce3d2/67625a02e03609fc1bbb5b3f_sunburst_shining_through_the_holes-p-500.avif 500w, https://cdn.prod.website-files.com/674d934214d2a043092ce3d2/67625a02e03609fc1bbb5b3f_sunburst_shining_through_the_holes-p-800.avif 800w, https://cdn.prod.website-files.com/674d934214d2a043092ce3d2/67625a02e03609fc1bbb5b3f_sunburst_shining_through_the_holes.avif 1200w" class="about_values_image"/></div><div class="about_values_item-content"><h3 class="heading-style-h5">We Hear All Voices</h3><div class="spacer-xsmall"></div><p>Our People, Partners, Stakeholders, Our World. Our Just Cause is to make a difference, no matter how great, no matter how small.</p></div></div></div></div></div></div></div></section><section class="section_careers"><div class="padding-global"><div class="container-large"><div class="padding-section-large"><div class="careers_component"><div class="w-layout-grid careers_content"><div data-w-id="03c511c4-847f-aced-87ed-b3a5a21fdab1" style="opacity:0" class="careers_content-left"><div class="w-layout-grid careers_grid-list"><div id="w-node-_03c511c4-847f-aced-87ed-b3a5a21fdab3-af8e06bd" class="w-layout-grid careers_row"><div blocks-name="layout366_card-large" blocks-slot-children="ST232" id="w-node-_03c511c4-847f-aced-87ed-b3a5a21fdabe-af8e06bd" class="careers_card-large"><div class="careers_card-image-wrapper"><img src="https://cdn.prod.website-files.com/674d934214d2a043092ce3d2/677f6d3350b972dff83b7ee1_houses_near_hills.avif" loading="lazy" sizes="100vw" srcset="https://cdn.prod.website-files.com/674d934214d2a043092ce3d2/677f6d3350b972dff83b7ee1_houses_near_hills-p-500.avif 500w, https://cdn.prod.website-files.com/674d934214d2a043092ce3d2/677f6d3350b972dff83b7ee1_houses_near_hills-p-800.avif 800w, https://cdn.prod.website-files.com/674d934214d2a043092ce3d2/677f6d3350b972dff83b7ee1_houses_near_hills.avif 1440w" alt="Houses near hills in Ireland" class="careers_card-image"/></div></div><div class="careers_card-small"><div class="metric_component is-tertiary"><div class="metric_content"><div class="metric_number">650+</div><div class="text-weight-medium">Team members globally</div></div></div></div><div class="careers_card-small"><div class="careers_card-image-wrapper"><img src="https://cdn.prod.website-files.com/674d934214d2a043092ce3d2/677f6dbd04ab0faadca9a6b8_woman-crossing-the-street-near-cable-trains.avif" loading="lazy" sizes="100vw" srcset="https://cdn.prod.website-files.com/674d934214d2a043092ce3d2/677f6dbd04ab0faadca9a6b8_woman-crossing-the-street-near-cable-trains-p-500.avif 500w, https://cdn.prod.website-files.com/674d934214d2a043092ce3d2/677f6dbd04ab0faadca9a6b8_woman-crossing-the-street-near-cable-trains.avif 900w" alt="Woman crossing the street near cable trains" class="careers_card-image"/></div></div></div><div class="careers_testimonial"><div class="testimonial-card_component is-secondary"><div class="testimonial-card_quote-icon is-secondary w-embed"><svg width="32" height="24" viewBox="0 0 32 24" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M17.83 1.37423C15.1417 2.74847 12.9717 4.13906 11.3199 5.54601C9.66803 6.92025 8.46965 8.26176 7.72471 9.57055C7.01216 10.8466 6.65588 12.0245 6.65588 13.1043C6.65588 14.0205 6.86641 14.7894 7.28746 15.411C7.70852 16 8.21054 16.4908 8.79354 16.8834C9.37654 17.2761 9.87856 17.6033 10.2996 17.865C10.7531 18.1268 10.9798 18.3558 10.9798 18.5521C10.9798 19.3701 10.7207 20.2045 10.2024 21.0552C9.71662 21.9059 9.00407 22.6094 8.06479 23.1656C7.15791 23.7219 6.05669 24 4.76114 24C3.30365 24 2.13766 23.5583 1.26316 22.6748C0.421053 21.7914 0 20.499 0 18.7975C0 16.6708 0.63158 14.5276 1.89474 12.3681C3.1579 10.1759 5.06884 8.03272 7.62755 5.93865C10.1863 3.84458 13.3927 1.86503 17.247 0L17.83 1.37423ZM32 1.37423C29.3117 2.74847 27.1417 4.13906 25.4899 5.54601C23.838 6.92025 22.6397 8.26176 21.8947 9.57055C21.1822 10.8466 20.8259 12.0245 20.8259 13.1043C20.8259 14.0205 21.0364 14.7894 21.4575 15.411C21.8785 16 22.3805 16.4908 22.9635 16.8834C23.5465 17.2761 24.0486 17.6033 24.4696 17.865C24.9231 18.1268 25.1498 18.3558 25.1498 18.5521C25.1498 19.3701 24.8907 20.2045 24.3725 21.0552C23.8866 21.9059 23.1741 22.6094 22.2348 23.1656C21.3279 23.7219 20.2267 24 18.9311 24C17.4737 24 16.3077 23.5583 15.4332 22.6748C14.5911 21.7914 14.17 20.499 14.17 18.7975C14.17 16.6708 14.8016 14.5276 16.0647 12.3681C17.3279 10.1759 19.2388 8.03272 21.7976 5.93865C24.3563 3.84458 27.5627 1.86503 31.417 0L32 1.37423Z" fill="currentColor"/></svg></div><div class="testimonial-card_content"><div class="text-style-quote">We hire you because your talent shines. We believe that Business like Life is better when you have choice - Our fully remote work from home model, gives our Team the Autonomy to choose where they live and work. Growth means different things to different people, but we give you the autonomy to grow, innovate and make a difference.”</div><div class="testimonial-card_author"><div class="testimonial-card_profile-wrapper"><img src="https://cdn.prod.website-files.com/674d934214d2a043092ce3d2/677a3f287013e1bbb81736b8_brendan_profile_thumb.jpg" loading="lazy" alt="Profile picture of Brendan Ring" class="testimonial-card_profile-image"/></div><div class="testimonial-card_author-info"><div class="text-weight-semibold">
548Brendan Ring</div><div class="text-size-tiny text-weight-medium">Chief People Officer</div></div></div></div></div></div></div></div><div data-w-id="03c511c4-847f-aced-87ed-b3a5a21fdacf" style="opacity:0" class="careers_content-right"><h2 class="heading-style-h2">Meaningful work happens where people <em>find meaning</em></h2><div class="spacer-small"></div><p class="text-size-large">We believe our success starts with you. That’s why we’re committed to cultivating a dynamic, inclusive, and people-focused environment where you can grow.</p><div class="spacer-custom2"></div><p>Whether you’re looking for growth opportunities, a flexible work-life integration, or just a place that feels right, you’ll find it here. You’ll be working with a united team of people, all across the world, who have the ambition to do more and the creativity to imagine a better future. Check out our open roles today.</p><div class="spacer-custom2"></div><div class="button-group text-size-medium"><a href="/careers" class="button is-large w-button">See open roles</a></div></div></div></div></div></div></div></section><section class="section_locations"><div class="section-gradient"></div><div class="padding-global"><div class="container-large"><div data-wf--layout-two-columns--variant="reversed" class="layout_component"><div data-wf--spacer--variant="xxlarge-4-5rem" class="spacer w-variant-b562c952-2936-1df7-5503-348811f3a436"></div><div class="w-layout-hflex layout_content-wrapper w-variant-36848f48-4c95-ea88-2892-4c0cf4019eca"><div class="layout_column  "><div class="layout_content"><h2>Our locations</h2><div class="text-rich-text w-richtext"><p>With team members working remotely across four continents, Otonomee connects global brands with their customers over one million times a year, in 20+ languages. We deliver value-driven, brand-aligned outsourcing solutions in nine countries, supported by teams from 55 different nationalities.</p></div><div class="button-wrapper"><div data-wf--spacer--variant="none-0rem" class="spacer"></div><div class="button-group"><div class="buttons"></div></div></div></div></div><div class="layout_column"><div class="layout_content"><div data-wf--visual-image--variant="wide-16-9" STYLE="" class="image-wrapper w-variant-33cfc25d-1f73-7517-2240-54af03b1fd8a"><img alt="Otonomee&#x27;s locations are represented on a world map. Marked with a pink dot, we can see the US, Colombia, Portugal, Ireland, Romania, Spain, Bulgaria, Japan, and the Philippines." loading="lazy" src="https://cdn.prod.website-files.com/674d934214d2a043092ce3d2/6a43de3e8e631615c74b2e9b_Website%20Phase%202%20Project%20(1).svg" class="image"/></div></div></div></div><div data-wf--spacer--variant="xxlarge-4-5rem" class="spacer w-variant-b562c952-2936-1df7-5503-348811f3a436"></div></div></div></div></section></main><footer class="footer_component"><div class="padding-global"><div class="container-large"><div class="spacer-huge"></div><div class="padding-bottom padding-large"><div class="w-layout-grid footer_content-top"><div class="footer_left-wrapper"><a href="/" class="footer_logo-link w-nav-brand"><img loading="lazy" src="https://cdn.prod.website-files.com/674d934214d2a043092ce3d2/674ff89cf9f0cbe39792e7b8_otonomee_purple_muted_logo.svg" alt="Logo Otonomee" class="footer_logo"/></a><div class="spacer-custom3"></div><div blocks-name="footer3_details-wrapper" blocks-slot-children="ST232" class="footer_details-wrapper"><div class="footer_details-item"><a href="/contact" class="button is-secondary is-small w-button">Contact us</a></div><div class="footer_details-item"><div blocks-name="subheading" class="text-size-tiny text-weight-medium text-color-weak">Phone</div><a blocks-name="link" href="tel:011353217011000" class="text-size-small text-color-secondary">(US) 011 353 21 701 1000<br/></a><a blocks-name="link" href="tel:+353(0)217011000" class="text-size-small text-color-secondary">(Europe) +353 (0) 21 701 1000<br/></a></div></div><div class="spacer-small"></div><div class="social-icons_component"><div class="w-layout-grid social-icons_list"><a href="https://www.instagram.com/otonomee/" target="_blank" class="social-icons_link w-inline-block"><div class="icon-embed-xsmall w-embed"><svg aria-hidden="true" role="img" xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewB
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589</svg></div></div><div class="mega-menu_link-content"><div class="mega-menu_link-text">Social Media Monitoring</div><div class="mega-menu_link-desc">Real-time social engagement that protects and strengthens your brand</div></div></a><a href="/solutions/revenue-operations" class="mega-menu_link-wrapper w-inline-block"><div class="mega-menu_icon-wrapper"><div class="mega-menu_icon w-embed"><svg xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" width="100%" height="100%" viewBox="0,0,256,256" preserveAspectRatio="xMidYMid meet" aria-hidden="true" role="img">
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591</svg></div></div><div class="mega-menu_link-content"><div class="mega-menu_link-text">Revenue Operations</div><div class="mega-menu_link-desc">Customer-facing revenue operations that convert, activate, and retain</div></div></a><a href="/solutions/delivery-returns-operations" class="mega-menu_link-wrapper w-inline-block"><div class="mega-menu_icon-wrapper"><div class="mega-menu_icon w-embed"><svg xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" width="100%" height="100%" viewBox="0,0,256,256" preserveAspectRatio="xMidYMid meet" aria-hidden="true" role="img">
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593</svg></div></div><div class="mega-menu_link-content"><div class="mega-menu_link-text">Delivery and Returns Operations</div><div class="mega-menu_link-desc">
593Delivery and returns operations support that keeps every order, and customer, on track</div></div></a><a href="#" target="_blank" class="mega-menu_link-wrapper hide w-inline-block"><div class="mega-menu_icon-wrapper"><div class="mega-menu_icon w-embed"><svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" viewBox="0,0,256,256" width="24px" height="24px" fill-rule="nonzero"><g fill="currentColor" fill-rule="nonzero" stroke="none" stroke-width="1" stroke-linecap="butt" stroke-linejoin="miter" stroke-miterlimit="10" stroke-dasharray="" stroke-dashoffset="0" font-family="none" font-weight="none" font-size="none" text-anchor="none" style="mix-blend-mode: normal"><g transform="scale(10.66667,10.66667)"><path d="M20,22h-13c-1.7,0 -3,-1.3 -3,-3c0,-1.7 1.3,-3 3,-3h2v2h-2c-0.6,0 -1,0.4 -1,1c0,0.6 0.4,1 1,1h13z"></path><path d="M6,19h-2v-15c0,-1.7 1.3,-3 3,-3c1.3,0 2.4,0.8 2.8,2h10.2v15h-12v-14c0,-0.6 -0.4,-1 -1,-1c-0.6,0 -1,0.4 -1,1zM10,16h8v-11h-8z"></path><path d="M12,7h4v2h-4zM12,11h4v2h-4z"></path><path d="M9,17h-4v-13c0,-1.1 0.9,-2 2,-2v0c1.1,0 2,0.9 2,2zM9,4h10v13h-10z" opacity="0.3"></path></g></g></svg></div></div><div class="mega-menu_link-content"><div class="mega-menu_link-text">Newsroom</div><div class="text-size-tiny text-color-secondary">Stay updated with the latest news, expert interviews, and team perspectives on Otonomee’s innovative remote-first approach.</div></div></a></div></div></div><div class="mega-menu_content-pane max-width-xsmall"><div class="mega-menu_column background-color-neutral-light"><div class="mega-menu_title-wrapper"><div>Featured services</div></div><div class="mega-menu_list-wrapper is-simple-list"><a href="/cx-optimization" class="mega-menu_link w-inline-block"><div>CX Optimization</div><div class="navbar_dropdown-icon w-embed"><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" viewBox="0 0 12 12"><title>arrow-top-right</title><g fill="currentColor"><path d="M1.293,10.707a1,1,0,0,0,1.414,0L7.854,5.561l2.292,2.293A.5.5,0,0,0,10.5,8a.489.489,0,0,0,.191-.038A.5.5,0,0,0,11,7.5v-6a.5.5,0,0,0-.5-.5h-6a.5.5,0,0,0-.354.854L6.439,4.146,1.293,9.293A1,1,0,0,0,1.293,10.707Z" fill="currentColor"></path></g></svg></div></a><a href="/ai-readiness-assessment" class="mega-menu_link w-inline-block"><div>AI Readiness Assessment</div><div class="navbar_dropdown-icon w-embed"><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" viewBox="0 0 12 12"><title>arrow-top-right</title><g fill="currentColor"><path d="M1.293,10.707a1,1,0,0,0,1.414,0L7.854,5.561l2.292,2.293A.5.5,0,0,0,10.5,8a.489.489,0,0,0,.191-.038A.5.5,0,0,0,11,7.5v-6a.5.5,0,0,0-.5-.5h-6a.5.5,0,0,0-.354.854L6.439,4.146,1.293,9.293A1,1,0,0,0,1.293,10.707Z" fill="currentColor"></path></g></svg></div></a><a href="/fin-implementation" class="mega-menu_link w-inline-block"><div>Fin AI Implementation</div><div class="navbar_dropdown-icon w-embed"><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" viewBox="0 0 12 12"><title>arrow-top-right</title><g fill="currentColor"><path d="M1.293,10.707a1,1,0,0,0,1.414,0L7.854,5.561l2.292,2.293A.5.5,0,0,0,10.5,8a.489.489,0,0,0,.191-.038A.5.5,0,0,0,11,7.5v-6a.5.5,0,0,0-.5-.5h-6a.5.5,0,0,0-.354.854L6.439,4.146,1.293,9.293A1,1,0,0,0,1.293,10.707Z" fill="currentColor"></path></g></svg></div></a><a href="/ai-agent-optimization" class="mega-menu_link w-inline-block"><div>AI Agent Optimization</div><div class="navbar_dropdown-icon w-embed"><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" viewBox="0 0 12 12"><title>arrow-top-right</title><g fill="currentColor"><path d="M1.293,10.707a1,1,0,0,0,1.414,0L7.854,5.561l2.292,2.293A.5.5,0,0,0,10.5,8a.489.489,0,0,0,.191-.038A.5.5,0,0,0,11,7.5v-6a.5.5,0,0,0-.5-.5h-6a.5.5,0,0,0-.354.854L6.439,4.146,1.293,9.293A1,1,0,0,0,1.293,10.707Z" fill="currentColor"></path></g></svg></div></a></div></div></div></div></div></nav></div><a href="/customers" class="navbar_link w-nav-link">Case Studies</a><div data-delay="200" data-hover="false" data-w-id="f2a4e810-2ac5-07e9-3e06-2e2fdd852ca4" class="navbar_dropdown is-static-link w-dropdown"><div class="navbar_dropdwn-toggle w-dropdown-toggle"><div>Company</div><div class="dropdown-chevron w-embed"><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" viewBox="0 0 12 12"><title>down-arrow</title><g fill="currentColor"><path d="M10.293,3.293,6,7.586,1.707,3.293A1,1,0,0,0,.293,4.707l5,5a1,1,0,0,0,1.414,0l5-5a1,1,0,1,0-1.414-1.414Z" fill="currentColor"></path></g></svg></div></div><nav class="navbar_dropdown-list is-mega-menu is-company-menu w-dropdown-list">
593<div class="mega-menu_component"><div class="mega-menu_content-wrapper"><div class="mega-menu_content-pane"><div class="mega-menu_column"><div class="mega-menu_list-wrapper"><a href="/about" aria-current="page" class="mega-menu_link-wrapper w-inline-block w--current"><div class="mega-menu_icon-wrapper"><div class="mega-menu_icon w-embed"><svg xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" width="100%" height="100%" viewBox="0,0,256,256" preserveAspectRatio="xMidYMid meet" aria-hidden="true" role="img">
594<g fill="currentColor" fill-rule="nonzero" stroke="none" stroke-width="1" stroke-linecap="butt" stroke-linejoin="miter" stroke-miterlimit="10" stroke-dasharray="" stroke-dashoffset="0" font-family="none" font-weight="none" font-size="none" text-anchor="none" style="mix-blend-mode: normal"><g transform="scale(10.66667,10.66667)"><path d="M12,3c-4.971,0 -9,4.029 -9,9c0,4.971 4.029,9 9,9c4.971,0 9,-4.029 9,-9c0,-4.971 -4.029,-9 -9,-9zM12,13.705c-0.942,0 -1.705,-0.763 -1.705,-1.705c0,-0.942 0.763,-1.705 1.705,-1.705c0.942,0 1.705,0.763 1.705,1.705c0,0.942 -0.763,1.705 -1.705,1.705z" opacity="0.13"/><path d="M7,17l6.825,-3.175l3.175,-6.825l-6.825,3.175zM12,10.9c0.61,0 1.1,0.49 1.1,1.1c0,0.61 -0.49,1.1 -1.1,1.1c-0.61,0 -1.1,-0.49 -1.1,-1.
5941c0,-0.61 0.49,-1.1 1.1,-1.1z"/><path d="M12,2c-5.523,0 -10,4.477 -10,10c0,5.523 4.477,10 10,10c5.523,0 10,-4.477 10,-10c0,-5.523 -4.477,-10 -10,-10zM12,20c-4.418,0 -8,-3.582 -8,-8c0,-4.418 3.582,-8 8,-8c4.418,0 8,3.582 8,8c0,4.418 -3.582,8 -8,8z"/></g></g>
595</svg></div></div><div class="mega-menu_link-content"><div class="mega-menu_link-text">About us</div><div class="mega-menu_link-desc">Explore our story and the fresh perspective we bring to outsourcing.</div></div></a><a href="/careers" class="mega-menu_link-wrapper w-inline-block"><div class="mega-menu_icon-wrapper"><div class="mega-menu_icon w-embed"><svg xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" width="100%" height="100%" viewBox="0,0,256,256" preserveAspectRatio="xMidYMid meet" aria-hidden="true" role="img">
596<g fill="currentColor" fill-rule="nonzero" stroke="none" stroke-width="1" stroke-linecap="butt" stroke-linejoin="miter" stroke-miterlimit="10" stroke-dasharray="" stroke-dashoffset="0" font-family="none" font-weight="none" font-size="none" text-anchor="none" style="mix-blend-mode: normal"><g transform="scale(10.66667,10.66667)"><path d="M4,5h16v15h-16z" opacity="0.3"/><path d="M19,3h-4.184c-0.413,-1.163 -1.512,-2 -2.816,-2c-1.304,0 -2.403,0.837 -2.816,2h-4.184c-1.105,0 -2,0.895 -2,2v14c0,1.105 0.895,2 2,2h14c1.105,0 2,-0.895 2,-2v-14c0,-1.105 -0.895,-2 -2,-2zM19,19h-14v-14h7c-0.552,0 -1,-0.448 -1,-1c0,-0.552 0.448,-1 1,-1c0.552,0 1,0.448 1,1c0,0.552 -0.448,1 -1,1h7z"/><path d="M12,8c-1.10457,0 -2,0.89543 -2,2c0,1.10457 0.89543,2 2,2c1.10457,0 2,-0.89543 2,-2c0,-1.10457 -0.89543,-2 -2,-2zM16,16c0,-0.157 0,-0.624 0,-0.783c0,-1.308 -1.815,-2.217 -4,-2.217c-2.185,0 -4,0.909 -4,2.217c0,0.159 0,0.626 0,0.783z"/></g></g>
597</svg></div></div><div class="mega-menu_link-content"><div class="mega-menu_link-text">Careers</div><div class="mega-menu_link-desc">Join a remote-first team building better customer experiences worldwide.</div></div></a><a href="/why-otonomee" class="mega-menu_link-wrapper w-inline-block"><div class="mega-menu_icon-wrapper"><div class="mega-menu_icon w-embed"><svg xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" width="100%" height="100%" viewBox="0,0,256,256" preserveAspectRatio="xMidYMid meet" aria-hidden="true" role="img">
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599</svg></div></div><div class="mega-menu_link-content"><div class="mega-menu_link-text">Why Otonomee</div><div class="mega-menu_link-desc">Discover what makes our approach faster, more flexible, and truly bespoke.</div></div></a><a href="#" target="_blank" class="mega-menu_link-wrapper hide w-inline-block"><div class="mega-menu_icon-wrapper"><div class="mega-menu_icon w-embed"><svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" viewBox="0,0,256,256" width="24px" height="24px" fill-rule="nonzero"><g fill="currentColor" fill-rule="nonzero" stroke="none" stroke-width="1" stroke-linecap="butt" stroke-linejoin="miter" stroke-miterlimit="10" stroke-dasharray="" stroke-dashoffset="0" font-family="none" font-weight="none" font-size="none" text-anchor="none" style="mix-blend-mode: normal"><g transform="scale(10.66667,10.66667)"><path d="M20,22h-13c-1.7,0 -3,-1.3 -3,-3c0,-1.7 1.3,-3 3,-3h2v2h-2c-0.6,0 
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