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1<!DOCTYPE html><!-- Last Published: Mon Sep 28 2026 16:19:06 GMT+0000 (Coordinated Universal Time) --><html data-wf-domain="sentisum.webflow.io" data-wf-page="6526d845fc2ddc977f6bb7be" data-wf-site="5ec6a200fe35e26d96b4cb04" lang="en"><head><meta charset="utf-8"/><link href="https://cdn.prod.website-files.com" rel="preconnect" crossorigin="anonymous"/><title>AI-native CX Intelligence Software | SentiSum</title><meta content="SentiSum is the only CX Intelligence Software that reads and scores every customer conversation, human or AI, finds what&#x27;s breaking and why, and flags churn before it costs you. Book a demo." name="description"/><meta content="AI-native CX Intelligence Software | SentiSum" property="og:title"/><meta content="SentiSum is the only CX Intelligence Software that reads and scores every customer conversation, human or AI, finds what&#x27;s breaking and why, and flags churn before it costs you. Book a demo." property="og:description"/><meta content="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/6a7c76d6b0853d2cd2ae1817_Open%20graph%20preview.png" property="og:image"/><meta content="AI-native CX Intelligence Software | SentiSum" name="twitter:title"/><meta content="SentiSum is the only CX Intelligence Software that reads and scores every customer conversation, human or AI, finds what&#x27;s breaking and why, and flags churn before it costs you. Book a demo." name="twitter:description"/><meta content="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/6a7c76d6b0853d2cd2ae1817_Open%20graph%20preview.png" name="twitter:image"/><meta property="og:type" content="website"/><meta content="summary_large_image" name="twitter:card"/><meta content="width=device-width, initial-scale=1" name="viewport"/><meta content="google-site-verification=Fo-Onkxbywyrfb3D-lyA2HvI4OC5REY3rD3D82sPZ50" name="google-site-verification"/><link href="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/css/sentisum.webflow.shared.b4c0dde8a.min.css" rel="stylesheet" type="text/css" integrity="sha384-tMDd6KDoDcuHGlTsLD7/egkiQigUrIbYC5RqItkitq/w4KIHNLrCKJxVgKrJjoK0" crossorigin="anonymous"/><link href="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/css/sentisum.webflow.6526d845fc2ddc977f6bb7be.087d9d79f.opt.min.css" rel="stylesheet" type="text/css" integrity="sha384-CH2defGl7b63jXnu+AN3oT59r++E/jtpc3bq4HM+3I4nV68cSccW3c7gqwQdmFoH" crossorigin="anonymous"/><style>@media (min-width:992px) {html.w-mod-js:not(.w-mod-ix) [data-w-id="4c8e90bc-e5f9-91cd-b74f-95fe79b2404e"] {-webkit-transform:translate3d(0, 0rem, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-moz-transform:translate3d(0, 0rem, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-ms-transform:translate3d(0, 0rem, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);transform:translate3d(0, 0rem, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);}}</style><style>html.w-mod-js:not(.w-mod-ix3) :is(.highlight-paragraph._2, .none-title, .subtext-none, .highlight-paragraph._3, .highlight-paragraph._1) {visibility: hidden !important;}</style><link href="https://fonts.googleapis.com" rel="preconnect"/><link href="https://fonts.gstatic.com" rel="preconnect" crossorigin="anonymous"/>
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99</head><body class="body-new"><main><div data-animation="default" data-wf--new-nav--variant="base" class="nav-main w-nav" data-easing2="ease" fs-scrolldisable-element="smart-nav" data-easing="ease" data-collapse="medium" data-w-id="9b33175f-a13a-8794-0c32-6b143880f304" role="banner" data-duration="400"><div data-w-id="04f4795a-777b-7ba5-cc86-da1fa83737e5" class="nav-top is-new"><div class="text-banner">Join the Retention Voices live webinar: CX Culture The Missing Engine of Retention</div></div><div class="padding-global"><div class="navbar1_container"><div class="navbar-left"><a href="/" aria-current="page" class="navbar1_logo-link w-nav-brand w--current"><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/642acf6e78fd174690d0a272_Logo%20(10).svg" loading="eager" width="100" alt="" class="navbar1_logo"/></a><div data-hover="true" data-delay="200" data-w-id="9b33175f-a13a-8794-0c32-6b143880f309" class="navbar1_menu-dropdown hide-mobile-landscape w-dropdown"><div class="navbar1_dropdown-toggle w-dropdown-toggle"><div class="dropdown-icon w-embed"><svg width=" 100%" height=" 100%" viewBox="0 0 16 16" fill="none">
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101</svg></div><div>Product</div></div><nav class="navbar1_dropdown-list w-dropdown-list"><div class="product-dropdown-wrapper"><div class="navbar-product-left"><a href="/product/early-warning-agent" class="navbar-single-item w-inline-block"><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/691319e54d373d6e32c610e6_early-warn.svg" loading="lazy" alt="" class="navbar-single-item-icon"/><div>Early Warning Agent</div><div class="new-text-product hide">New</div></a><a href="/product/insights-agent" class="navbar-single-item w-inline-block"><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/691b268eaebdef348bdb8d0f_Insight%20Agent.svg" loading="lazy" alt="" class="navbar-single-item-icon"/><div>Insights Agent</div></a><a href="/product/quality-agent" class="navbar-single-item w-inline-block"><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/6a69a638d8208ad2cb196d27_quality%20agent%20icon.svg" loading="lazy" alt="" class="navbar-single-item-icon"/><div>Quality Agent</div></a><a href="/product/unified-signals" class="navbar-single-item w-inline-block"><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/68f0ac4ee2dc4e84248d193a_db0eb9c33daf5e5cb29e6f2754b6d00d_sentism.svg" loading="lazy" alt="" class="navbar-single-item-icon"/><div>Unified Signals</div><div class="new-text-product hide">New</div></a><a href="/product/kyo-ai-engine" class="navbar-single-item forth w-inline-block"><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/6932dd421c71efa124f857d8_icon-agent%205.svg" loading="lazy" alt="Star Icon" class="navbar-single-item-icon"/><div>Kyo AI Engine</div><div class="new-text-product hide">New</div></a></div><div class="nav-product-right"><a href="#" id="w-node-_5341021f-c797-9be0-a28e-69e5802e5ac3-3880f304" class="nav-lightbox w-inline-block w-lightbox"><div class="product-nav-item-right"><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/64496d0d366e3755da85ddea_Product%20Overview%20Video.svg" loading="lazy" alt="" class="nav-product-right-image"/><div class="product-right-headline">Product Overview</div><div class="body-m text-weight-semibold font-color-heading">Explainer Video</div><div class="margin-vertical margin-xxsmall"><div class="text-size-small">See how the dashboard works and what kind of insights it could provide your business</div></div></div>
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114</a><a href="/ai-gpt-features-in-sentisum" class="product-nav-item-right w-inline-block"><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/64496d3eb491a0ad2a584832_Dig-In-Nav.svg" loading="lazy" alt="" class="nav-product-right-image"/><div class="div-block-1016"><div class="body-m text-weight-semibold font-color-heading">Dig In</div></div><div class="margin-vertical margin-xxsmall"><div class="text-size-small">Dig In to customer conversations with ease. Our AI helps you to scan through plethora of conversations within few seconds</div></div></a></div></div></nav></div><div class="nav-link-wp hide-mobile-landscape"><a href="/pricing" class="navbar1_link w-nav-link">Pricing</a></div><div data-hover="true" data-delay="200" data-w-id="9b33175f-a13a-8794-0c32-6b143880f315" class="navbar1_menu-dropdown hide-mobile-landscape w-dropdown"><div class="navbar1_dropdown-toggle w-dropdown-toggle"><div class="dropdown-icon w-embed"><svg width=" 100%" height=" 100%" viewBox="0 0 16 16" fill="none" >
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116</svg></div><div>Integrations</div></div><nav class="navbar1_dropdown-list w-dropdown-list"><a href="https://www.sentisum.com/integrations/zendesk-sentiment-analysis" class="nav-dropdown-item w-inline-block"><img loading="lazy" alt="" src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/64424172e8a5d76f7fb1909b_Zendesk.webp" class="integration-nav-image"/><div>Zendesk</div></a><a href="https://www.sentisum.com/integrations/freshdesk" class="nav-dropdown-item w-inline-block"><img loading="lazy" alt="" src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/64424191e8a5d70a09b191c2_freshdesk-logo.webp" class="integration-nav-image"/><div>Freshdesk</div></a><a href="https://www.sentisum.com/integrations/intercom" class="nav-dropdown-item w-inline-block"><img loading="lazy" alt="" src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/644241ca11d6831560abecb9_Intercom.webp" class="integration-nav-image"/><div>Intercom</div></a><a href="https://www.sentisum.com/integrations/dixa-automated-tagging-analytics-insights" class="nav-dropdown-item w-inline-block"><img loading="lazy" alt="" src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/644241f9ff662fbe170bd2a3_Dixa-logo.webp" class="integration-nav-image"/><div>Dixa</div></a><a href="https://www.sentisum.com/integrations/gorgias" class="nav-dropdown-item w-inline-block"><img loading="lazy" alt="" src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/64424218e2917ceb4241bfbf_Gorgias-logo.webp" class="integration-nav-image"/><div>Gorgias</div></a><a href="https://www.sentisum.com/integrations/surveymonkey-text-analysis-tool" class="nav-dropdown-item w-inline-block"><img loading="lazy" alt="" src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/6442423011d683e136abf328_survey-monkey.webp" class="integration-nav-image"/><div>Survey Monkey</div></a><a href="/product/integrations" class="integrations-nav-button w-inline-block"><div>All Integrations </div><div class="w-embed"><svg width="20" height="12" viewBox="0 0 20 16" fill="none">
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120</svg></div><div>Resources</div></div><nav class="navbar1_dropdown-list w-dropdown-list"><a href="/case-studies/customers" class="nav-dropdown-item w-inline-block"><img alt="" loading="lazy" src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/643a3ce972b2cb4120e9fc99_Featured%20icon-1.svg" class="integration-nav-image"/><div>Customer Stories</div></a><a href="/resources/collections" class="nav-dropdown-item w-inline-block"><img alt="" loading="lazy" src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/643da919144293b3f60eebe4_sentisum-blog.svg" class="integration-nav-image"/><div>Blog</div></a><a href="/resources/support-insights" class="nav-dropdown-item w-inline-block"><img alt="" loading="lazy" src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/643a3ce917fe0c04f0a61165_Featured%20icon-2.svg" class="integration-nav-image"/><div>Podcast</div></a><a href="/resources/support-webinars" class="nav-dropdown-item w-inline-block"><img alt="" loading="lazy" src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/643a3ceacfc7dd29be2520b3_Featured%20icon-3.svg" class="integration-nav-image"/><div>Support Webinars</div></a><a href="/resources/ebooks" class="nav-dropdown-item w-inline-block"><img alt="" loading="lazy" src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/643a3ce9488de2e65e837a5a_Featured%20icon-4.svg" class="integration-nav-image"/><div>Books &amp; Guides</div></a></nav></div><div data-hover="true" data-delay="200" data-w-id="9b33175f-a13a-8794-0c32-6b143880f32f" class="navbar1_menu-dropdown hide-mobile-landscape w-dropdown"><div class="navbar1_dropdown-toggle w-dropdown-toggle"><div class="dropdown-icon w-embed"><svg width=" 100%" height=" 100%" viewBox="0 0 16 16" fill="none" >
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122</svg></div><div>Company</div></div><nav class="navbar1_dropdown-list w-dropdown-list"><a href="/about/our-story" class="nav-dropdown-item w-inline-block"><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/643a3d99488de2c86783807f_Featured%20icon.svg" loading="lazy" alt="" class="integration-nav-image"/><div>About us</div></a><a href="/about/team" class="nav-dropdown-item w-inline-block"><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/643a3d98dda0a3ed869a76f8_Featured%20icon-1.svg" loading="lazy" alt="" class="integration-nav-image"/><div>Our team</div></a><a href="/about/contact" class="nav-dropdown-item w-inline-block"><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/643a3d98bac265e5e48a9d0b_Featured%20icon-2.svg" loading="lazy" alt="" class="integration-nav-image"/><div>Contact us</div></a></nav></div></div><nav role="navigation" class="navbar-right is-page-height-tablet w-nav-menu"><a href="https://app.sentisum.com/login" fs-scrolldisable-element="enable" target="_blank" class="navbar1_link w-nav-link">Login</a><a href="/pricing" fs-scrolldisable-element="enable" class="navbar1_link hide-desk w-nav-link">Pricing</a><div class="navbar-left show-mobile"><div data-hover="true" data-delay="200" data-w-id="266c03c9-be1f-0474-4492-208ea88479db" class="navbar1_menu-dropdown w-dropdown"><div class="navbar1_dropdown-toggle w-dropdown-toggle"><div class="dropdown-icon w-embed">
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124</svg></div><div>Product</div></div><nav class="navbar1_dropdown-list product w-dropdown-list"><div class="product-dropdown-wrapper"><div class="navbar-product-left"><a fs-scrolldisable-element="enable" href="/product/early-warning-agent" class="navbar-single-item w-inline-block"><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/691319e54d373d6e32c610e6_early-warn.svg" loading="lazy" alt="" class="navbar-single-item-icon"/><div>Early Warning Agent</div></a><a fs-scrolldisable-element="enable" href="/product/insights-agent" class="navbar-single-item w-inline-block"><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/691b268eaebdef348bdb8d0f_Insight%20Agent.svg" loading="lazy" alt="" class="navbar-single-item-icon"/><div>Insights Agent</div></a><a href="/product/quality-agent" class="navbar-single-item w-inline-block"><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/6a69a638d8208ad2cb196d27_quality%20agent%20icon.svg" loading="lazy" alt="" class="navbar-single-item-icon"/><div>Quality Agent</div></a><a fs-scrolldisable-element="enable" href="/product/unified-signals" class="navbar-single-item w-inline-block"><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/68f0ac4ee2dc4e84248d193a_db0eb9c33daf5e5cb29e6f2754b6d00d_sentism.svg" loading="lazy" alt="" class="navbar-single-item-icon"/><div>Unified Signals</div></a><a fs-scrolldisable-element="enable" href="/product/kyo-ai-engine" class="navbar-single-item mb-0 w-inline-block"><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/6932dd421c71efa124f857d8_icon-agent%205.svg" loading="lazy" alt="Star Icon" class="navbar-single-item-icon"/><div>Kyo AI Engine</div></a><a href="/ai-based-ticket-routing-automation" class="navbar-single-item hide w-inline-block"><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/64393c0716a8b03ff5255ac2_Featured%20icon%20(2).svg" loading="lazy" alt="" class="navbar-single-item-icon"/><div>Auto-routing</div></a><a href="/prioritisation-in-customer-service-ai" class="navbar-single-item hide w-inline-block"><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/64393c230c91652174b42f1c_Featured%20icon%20(3).svg" loading="lazy" alt="" class="navbar-single-item-icon"/><div>Auto-prioritisation</div><div class="new-text-product hide">New</div></a></div><div class="nav-product-right"><a href="#" id="w-node-_266c03c9-be1f-0474-4492-208ea88479fe-3880f304" class="nav-lightbox w-inline-block w-lightbox"><div class="product-nav-item-right"><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/64393cf3d69460015ea411ab_Screenshot%202023-03-30%20at%203.49%201.svg" loading="lazy" alt="" class="nav-product-right-image"/><div class="product-right-headline">Product Overview</div><div class="body-m text-weight-semibold font-color-heading">Explainer Video</div><div class="margin-vertical margin-xxsmall"><div class="text-size-small">See how the dashboard works and what kind of insights it could provide your business</div></div></div>
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137</a><a href="/ai-gpt-features-in-sentisum" class="product-nav-item-right w-inline-block"><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/64393e2a9c7347f2abed2b73_Image%20(11).webp" loading="lazy" alt="" class="nav-product-right-image"/><div class="div-block-1016"><div class="body-m text-weight-semibold font-color-heading">Dig In</div></div><div class="margin-vertical margin-xxsmall"><div class="text-size-small">Dig In to customer conversations with ease. Our AI helps you to scan through plethora of conversations within few seconds</div></div></a></div></div></nav></div><div data-hover="true" data-delay="200" data-w-id="272be00e-5fa5-fe2b-bbc9-8eb1906c3965" class="navbar1_menu-dropdown w-dropdown"><div class="navbar1_dropdown-toggle w-dropdown-toggle"><div class="dropdown-icon w-embed"><svg width=" 100%" height=" 100%" viewBox="0 0 16 16" fill="none" >
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139</svg></div><div class="text-block-217">Integrations</div></div><nav class="navbar1_dropdown-list w-dropdown-list"><a fs-scrolldisable-element="enable" href="https://www.sentisum.com/integrations/zendesk-sentiment-analysis" class="nav-dropdown-item w-inline-block"><img loading="lazy" alt="" src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/64424172e8a5d76f7fb1909b_Zendesk.webp" class="integration-nav-image"/><div>Zendesk</div></a><a fs-scrolldisable-element="enable" href="https://www.sentisum.com/integrations/freshdesk" class="nav-dropdown-item w-inline-block"><img loading="lazy" alt="" src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/64424191e8a5d70a09b191c2_freshdesk-logo.webp" class="integration-nav-image"/><div>Freshdesk</div></a><a fs-scrolldisable-element="enable" href="https://www.sentisum.com/integrations/intercom" class="nav-dropdown-item w-inline-block"><img loading="lazy" alt="" src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/644241ca11d6831560abecb9_Intercom.webp" class="integration-nav-image"/><div>Intercom</div></a><a fs-scrolldisable-element="enable" href="https://www.sentisum.com/integrations/dixa-automated-tagging-analytics-insights" class="nav-dropdown-item w-inline-block"><img loading="lazy" alt="" src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/644241f9ff662fbe170bd2a3_Dixa-logo.webp" class="integration-nav-image"/><div>Dixa</div></a><a fs-scrolldisable-element="enable" href="https://www.sentisum.com/integrations/gorgias" class="nav-dropdown-item w-inline-block"><img loading="lazy" alt="" src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/64424218e2917ceb4241bfbf_Gorgias-logo.webp" class="integration-nav-image"/><div>Gorgias</div></a><a fs-scrolldisable-element="enable" href="https://www.sentisum.com/integrations/surveymonkey-text-analysis-tool" class="nav-dropdown-item w-inline-block"><img loading="lazy" alt="" src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/6442423011d683e136abf328_survey-monkey.webp" class="integration-nav-image"/><div>Survey Monkey</div></a><a fs-scrolldisable-element="enable" href="/product/integrations" class="integrations-nav-button w-inline-block"><div>All Integrations</div><div class="w-embed"><svg width="20" height="12" viewBox="0 0 20 16" fill="none" >
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143</svg></div><div>Resources</div></div><nav class="navbar1_dropdown-list w-dropdown-list"><a fs-scrolldisable-element="enable" href="/case-studies/customers" class="nav-dropdown-item w-inline-block"><img alt="" loading="lazy" src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/643a3ce972b2cb4120e9fc99_Featured%20icon-1.svg" class="integration-nav-image"/><div>Customer Stories</div></a><a fs-scrolldisable-element="enable" href="/resources/support-insights" class="nav-dropdown-item w-inline-block"><img alt="" loading="lazy" src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/643a3ce917fe0c04f0a61165_Featured%20icon-2.svg" class="integration-nav-image"/><div>Podcast</div></a><a fs-scrolldisable-element="enable" href="/resources/collections" class="nav-dropdown-item w-inline-block"><img alt="" loading="lazy" src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/643da919144293b3f60eebe4_sentisum-blog.svg" class="integration-nav-image"/><div>Blog</div></a><a fs-scrolldisable-element="enable" href="/resources/support-webinars" class="nav-dropdown-item w-inline-block"><img alt="" loading="lazy" src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/643a3ceacfc7dd29be2520b3_Featured%20icon-3.svg" class="integration-nav-image"/><div>Support Webinars</div></a><a fs-scrolldisable-element="enable" href="/resources/ebooks" class="nav-dropdown-item w-inline-block"><img alt="" loading="lazy" src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/643a3ce9488de2e65e837a5a_Featured%20icon-4.svg" class="integration-nav-image"/><div>Books &amp; guides</div></a></nav></div><div data-hover="true" data-delay="200" data-w-id="266c03c9-be1f-0474-4492-208ea8847a45" class="navbar1_menu-dropdown w-dropdown"><div class="navbar1_dropdown-toggle w-dropdown-toggle"><div class="dropdown-icon w-embed"><svg width=" 100%" height=" 100%" viewBox="0 0 16 16" fill="none" >
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145<div class="main-wp"><div class="main-hero-wpp"><div class="kyo-bysentisum-wp"><div class="body-2-light">CX Intelligence Software</div></div><div class="title-hero"><h1 class="hero-h1-heading center-align heading-rotator">CX intelligence to<br/><span class="text-orange">cut contacts. </span><span class="text-orange">cut complaints.</span> <span class="text-orange">cut cost.</span> <span class="text-orange">lift CSAT.</span> <span class="text-orange">lift LTV.</span><span class="text-orange"> </span></h1><div class="div-block-1073"><div class="body-2-light text-color-white">SentiSum reads and scores every customer conversation in full, human or AI, no sampling, and tells you what to fix, where you&#x27;re leaking, and what each fix is worth in dollars. Custom-built on your data, never a generic AI.</div></div><div class="w-embed"><style>
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315            q: "Where are we leaking revenue this month?",
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334          {
335            q: "Which BPO is dragging CSAT?",
336            a: "Partner X: <b>22 points below</b> your in-house benchmark, concentrated in the returns flow. Coaching list ready per advisor.",
337            chips: [
338              "every conversation scored",
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340              "<b>no surveys</b> required",
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342            t: "3.6s",
343          },
344          {
345            q: "What should we automate first?",
346            a: '<b>23,940 pure-lookup</b> "Where\'s my order?" calls a year are being handed to humans. High volume, zero emotional charge.',
347            chips: [
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392</div></div><div class="taxonomy-text-wp taxonomy-text-wp-2 mb-0"><div class="body-2-light text-color-white taxonomy-text">Tickets</div><div class="body-2-light text-color-white taxonomy-text">Calls</div><div class="body-2-light text-color-white taxonomy-text">Chats</div><div class="body-2-light text-color-white taxonomy-text">NPS</div><div class="body-2-light text-color-white taxonomy-text">CSAT</div><div class="body-2-light text-color-white taxonomy-text">Reviews</div><div class="body-2-light text-color-white taxonomy-text">Bot   transcripts</div></div></div><div class="logos-main-wp max-width-s"><div class="body-3 neutral-0">Trusted by teams at</div><div class="left-gradient"></div><div data-w-id="0f22fd78-ec42-494b-12d8-ba5d7f412e79" class="logos-main"><div class="logos-wp"><div class="logo"><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/6a7c4ddb807652b1f3407371_Gousto%20logo.svg" loading="lazy" alt="" class="logo-size"/></div><div class="logo"><img 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392<div class="main-wp"><div class="h2-wp max-width-large"><h2 class="h2-n">YOUR VoC PROGRAM ISN’T WORKING. AND IT’S <span class="span-primary">COSTING YOU CUSTOMERS.</span></h2></div><div class="lists-wp add-flex"><div class="customer-quote-wp"><div class="customer-tag neutral-700"><div>Feedback Is Siloed Across Tools and Teams</div></div><div role="group" class="highlight-paragraph _1">Surveys, tickets, reviews, social posts &amp; CRM notes live in different platforms owned by different teams.<br/><strong>SentiSum brings it all together, so everyone sees the full picture.</strong></div></div><div class="customer-quote-wp"><div class="customer-tag neutral-700"><div>Insights Arrive Too Late</div></div><div role="group" class="highlight-paragraph _2">Most VoC tools surface problems only after NPS drops or complaints pile up.<br/><strong>SentiSum flags issues before customers feel the pain.</strong></div></div><div role="group" class="customer-quote-wp"><div class="customer-tag neutral-700"><div>It’s Hard to Use. So No One Uses It.<br/></div></div><div role="group" class="highlight-paragraph _3">Most VoC tools are clunky, buried in dashboards, or require a data team.<br/><strong>SentiSum makes insights instant, simple, and accessible to everyone.</strong></div></div></div></div></section><section class="section-n pt-0"><div class="main-wp"><div class="conversations-content-wp"><div class="platform-wp"><div class="h2-wp max-width-large plus-max-width-large"><h2 class="h2-n sub-heading text-white fw-semibold">AI answered the ticket. It never told you <span class="text-orange">why </span>the ticket exists.</h2></div><div class="body-3 common-para plus-para">Deflection made each contact cheaper. It did nothing about the failures generating the contacts.</div></div><div><div class="ticket-animation-wp w-embed"><!doctype html>
393<html lang="en">
394  <head>
395    <meta charset="UTF-8" />
396    <meta name="viewport" content="width=device-width, initial-scale=1" />
397    <title>SentiSum · The CX Intelligence Layer</title>
398    <meta
399      name="description"
400      content="SentiSum reads every customer conversation in full — human or AI, no sampling — and tells you what to fix, where you're leaking, and what each fix is worth in dollars. Custom-built on your data, never a generic model."
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416        --text: #f2ede4;
417        --text2: #a9a297;
418        --text3: #6f6a61;
419        --orange: #f25c20;
420        --paper: #faf8f5;
421        --ink: #171511;
422        --ink2: #5b564e;
423        --hair-l: #e8e4dc;
424        --sans: "Inter", -apple-system, sans-serif;
425        --serif: "Newsreader", Georgia, serif;
426        --mono: "IBM Plex Mono", monospace;
427      }
428      * {
429        margin: 0;
430        padding: 0;
431        box-sizing: border-box;
432      }
433      html {
434        scroll-behavior: smooth;
435      }
436      body {
437        background: var(--bg);
438        color: var(--text);
439        font-family: var(--sans);
440        font-size: 16px;
441        line-height: 1.65;
442        -webkit-font-smoothing: antialiased;
443        text-rendering: optimizeLegibility;
444      }
445      a {
446        color: inherit;
447        text-decoration: none;
448      }
449      ::selection {
450        background: var(--orange);
451        color: #fff;
452      }
453
454      main {
455        position: relative;
456        z-index: 2;
457      }
458
459      @keyframes dashflow {
460        to {
461          stroke-dashoffset: -28;
462        }
463      }
464      @keyframes enrich {
465        0%,
466        22% {
467          opacity: 0;
468          transform: translateY(3px);
469        }
470        6%,
471        16% {
472          opacity: 1;
473          transform: translateY(0);
474        }
475        100% {
476          opacity: 0;
477        }
478      }
479      @keyframes corepulse {
480        0%,
481        100% {
482          box-shadow:
483            0 0 0 0 rgba(240, 78, 18, 0.3),
484            0 16px 48px -10px rgba(240, 78, 18, 0.45);
485        }
486        50% {
487          box-shadow:
488            0 0 0 10px rgba(240, 78, 18, 0),
489            0 16px 48px -10px rgba(240, 78, 18, 0.45);
490        }
491      }
492
493      .grain {
494        position: fixed;
495        inset: 0;
496        z-index: 1;
497        pointer-events: none;
498        opacity: 0.5;
499        background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='160' height='160'%3E%3Cfilter id='n'%3E%3CfeTurbulence type='fractalNoise' baseFrequency='0.9' numOctaves='2'/%3E%3Cfe
499ColorMatrix values='0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0.025 0'/%3E%3C/filter%3E%3Crect width='160' height='160' filter='url(%23n)'/%3E%3C/svg%3E");
500      }
501
502      .kyo-circle {
503        width: 96px;
504        height: 96px;
505        min-width: 96px;
506        min-height: 96px;
507        max-width: 96px;
508        max-height: 96px;
509        border-radius: 20px;
510        flex-shrink: 0;
511        flex-grow: 0;
512        background: linear-gradient(
513          145deg,
514          #ff8a3d 0%,
515          #f0662b 45%,
516          #dc4410 100%
517        );
518        display: flex;
519        align-items: center;
520        justify-content: center;
521        animation: corepulse 3.6s ease-in-out infinite;
522      }
523
524      .kyo-grid {
525        position: relative;
526        display: grid;
527        grid-template-columns:
528          minmax(140px, 180px)
529          minmax(40px, 1fr)
530          auto
531          minmax(40px, 1fr)
532          minmax(220px, 220px);
533        align-items: center;
534        gap: 0;
535      }
536      .kyo-circle span {
537        font-size: 28px;
538        color: white;
539      }
540
541      /* ===== RESPONSIVE FIX: 960px se niche ===== */
542      @media (max-width: 960px) {
543        .kyo-grid {
544          grid-template-columns: 1fr;
545          gap: 0;
546          justify-content: center;
547        }
548        .center-core {
549          margin: 24px 0;
550        }
551
552        /* Left column - channels */
553        .left-channels {
554          order: 1;
555          display: flex;
556          flex-direction: column;
557          gap: 12px;
558        }
559
560        /* SVG paths - hide on mobile/tablet */
561        .left-path-svg,
562        .right-path-svg {
563          display: none !important;
564        }
565
566        /* Center circle */
567        .center-core {
568          order: 2;
569          display: flex;
570          flex-direction: column;
571          align-items: center;
572          justify-content: center;
573          gap: 8px;
574          padding: 4px 0;
575        }
576
577        /* Right column - outcomes */
578        .right-outcomes {
579          order: 3;
580          display: flex;
581          flex-direction: column;
582          gap: 12px;
583          background: rgba(255, 255, 255, 0.03);
584          padding: 20px;
585          border-radius: 12px;
586        }
587
588        /* Fix circle size on smaller screens */
589        .kyo-circle {
590          width: 80px;
591          height: 80px;
592          min-width: 80px;
593          min-height: 80px;
594          max-width: 80px;
595          max-height: 80px;
596        }
597
598        .kyo-circle span {
599          font-size: 20px;
600        }
601
602        /* Labels adjustment */
603        .right-outcomes .section-label {
604          margin-bottom: 8px;
605        }
606
607        .right-outcomes .outcome-item {
608          padding: 12px 0 12px 16px;
609          border-left: 2px solid rgba(240, 102, 43, 0.4);
610        }
611
612        .right-outcomes .outcome-item .label {
613          font-size: 15px;
614          font-weight: 600;
615          color: #f1ede6;
616        }
617
618        .right-outcomes .outcome-item .desc {
619          font-size: 13px;
620          color: #8e877b;
621          line-height: 1.4;
622          margin-top: 2px;
623        }
624
625        /* Hide the floating labels on right side */
626        .right-labels {
627          display: none !important;
628        }
629
630        /* Adjust card padding */
631        .card-inner {
632          padding: 24px 20px !important;
633        }
634
635        .wrap {
636          padding: 0 16px;
637        }
638
639        section {
640          padding: 12px 0;
641        }
642      }
643
644      /* Extra small screens */
645      @media (max-width: 480px) {
646        .kyo-circle {
647          width: 68px;
648          height: 68px;
649          min-width: 68px;
650          min-height: 68px;
651          max-width: 68px;
652          max-height: 68px;
653        }
654
655        .kyo-circle span {
656          font-size: 17px;
657        }
658
659        .card-inner {
660          padding: 18px 14px !important;
661          border-radius: 16px;
662        }
663
664        .channel-item {
665          padding: 10px 14px !important;
666          border-radius: 8px;
667        }
668
669        .channel-item span:first-child {
670          font-size: 14px;
671        }
672
673        .right-outcomes {
674          padding: 16px !important;
675        }
676
677        .right-outcomes .outcome-item {
678          padding: 10px 0 10px 14px;
679        }
680
681        .right-outcomes .outcome-item .label {
682          font-size: 14px;
683        }
684
685        .right-outcomes .outcome-item .desc {
686          font-size: 12.5px;
687        }
688
689        .section-label {
690          font-size: 9.5px !important;
691        }
692      }
693
694      /* Common styles - keep everything clean */
695      .card-inner {
696        position: relative;
697        background: #161311;
698        border-radius: 20px;
699        padding: 36px 40px;
700        overflow: hidden;
701        box-shadow: 0 28px 70px -32px rgba(20, 15, 10, 0.5);
702      }
703
704      .card-glow {
705        position: absolute;
706        inset: 0;
707        background: radial-gradient(
708          560px 360px at 50% 50%,
709          rgba(240, 78, 18, 0.1),
710          transparent 65%
711        );
712        pointer-events: none;
713      }
714
715      .left-channels {
716        display: flex;
717        flex-direction: column;
718        gap: 14px;
719      }
720
721      .section-label {
722        font-family: "IBM Plex Mono", monospace;
723        font-size: 10.5px;
724        letter-spacing: 0.22em;
725        color: #6e675d;
726        margin-bottom: 4px;
727      }
728
729      .section-label.orange {
730        color: #f0662b;
731      }
732
733      .channel-item {
734        display: flex;
735        align-items: baseline;
736        justify-content: space-between;
737        gap: 12px;
738        background: rgba(255, 255, 255, 0.03);
739        border: 1px solid rgba(255, 255, 255, 0.1);
740        border-radius: 10px;
741        padding: 14px 16px;
742      }
743
744      .channel-item .name {
745        font-size: 15px;
746        font-weight: 600;
747        color: #edeae3;
748        letter-spacing: -0.01em;
749      }
750
751      .channel-item .platform {
752        font-family: "IBM Plex Mono", monospace;
753        font-size: 10px;
754        letter-spacing: 0.08em;
755        color: #6e675d;
756      }
757
758      .center-core {
759        display: flex;
760        flex-direction: column;
761        align-items: center;
762        gap: 12px;
763        justify-content: center;
764      }
765
766      .center-core .mono-tag {
767        font-family: "IBM Plex Mono", monospace;
768        font-size: 10px;
769        letter-spacing: 0.2em;
770        color: #b9682f;
771        text-align: center;
772      }
773
774      .right-outcomes {
775        display: flex;
776        flex-direction: column;
777        gap: 14px;
778        background: rgba(255, 255, 255, 0.03);
779        padding: 20px;
780        border-radius: 10px;
781      }
782
783      .outcome-item {
784        display: flex;
785        flex-direction: column;
786        gap: 2px;
787        padding: 12px 0 12px 16px;
788        border-left: 1px solid rgba(240, 102, 43, 0.4);
789      }
790
791      .outcome-item .label {
792        font-size: 16px;
793        font-weight: 600;
794        color: #f1ede6;
795        letter-spacing: -0.01em;
796      }
797
798      .outcome-item .desc {
799        font-size: 13.5px;
800        color: #8e877b;
801        line-height: 1.4;
802      }
803
804      .left-path-svg,
805      .right-path-svg {
806        width: 100%;
807        height: 220px;
808        display: block;
809      }
810
811      .right-labels {
812        position: absolute;
813        left: 0;
814        right: 6px;
815        top: 0;
816        bottom: 0;
817        pointer-events: none;
818      }
819
820      .right-labels span {
821        position: absolute;
822        left: 0;
823        right: 0;
824        text-align: center;
825        font-family: "IBM Plex Mono", monospace;
826        font-size: 11.5px;
827        letter-spacing: 0.12em;
828        color: #f0913f;
829        opacity: 0;
830        animation: enrich 14s linear infinite;
831        pointer-events: none;
832      }
833
834      .right-labels span:nth-child(1) {
835        top: 22px;
836        animation-delay: 0s;
837      }
838      .right-labels span:nth-child(2) {
839        top: 82px;
840        animation-delay: 3.5s;
841      }
842      .right-labels span:nth-child(3) {
843        top: 130px;
844        animation-delay: 7s;
845      }
846      .right-labels span:nth-child(4) {
847        top: 186px;
848        animation-delay: 10.5s;
849      }
850
851      /* SVG wrapper for right side */
852      .right-svg-wrapper {
853        position: relative;
854        overflow: hidden;
855      }
856    </style>
857  </head>
858  <body>
859    <div class="grain"></div>
860    <main>
861      <section>
862        <div>
863          <div class="card-inner">
864            <div class="card-glow"></div>
865
866            <div class="kyo-grid">
867              <!-- LEFT: Channels -->
868              <div class="left-channels">
869                <div class="section-label">EVERY CHANNEL</div>
870                <div class="channel-item">
871                  <span class="name">Tickets</span>
872                  <span class="platform">Zendesk</span>
873                </div>
874                <div class="channel-item">
875                  <span class="name">Calls</span>
876                  <span class="platform">NICE</span>
877                </div>
878                <div class="channel-item">
879                  <span class="name">Chats</span>
880                  <span class="platform">Intercom</span>
881                </div>
882                <div class="channel-item">
883                  <span class="name">AI agents</span>
884                  <span class="platform">bot + voice</span>
885                </div>
886              </div>
887
888              <!-- SVG: Left to Center -->
889              <svg
890                class="left-path-svg"
891                viewBox="0 0 150 220"
892                preserveAspectRatio="none"
893                fill="none"
894              >
895                <path
896                  id="p1"
897                  d="M0,30 C60,30 90,110 150,110"
898                  stroke="rgba(255,255,255,0.16)"
899                  stroke-width="1"
900                  stroke-dasharray="5 9"
901                  style="animation: dashflow 1.6s linear infinite"
902                ></path>
903                <path
904                  id="p2"
905                  d="M0,83 C60,83 90,110 150,110"
906                  stroke="rgba(255,255,255,0.16)"
907                  stroke-width="1"
908                  stroke-dasharray="5 9"
909                  style="animation: dashflow 1.4s linear infinite"
910                ></path>
911                <path
912                  id="p3"
913                  d="M0,137 C60,137 90,110 150,110"
914                  stroke="rgba(255,255,255,0.16)"
915                  stroke-width="1"
916                  stroke-dasharray="5 9"
917                  style="animation: dashflow 1.9s linear infinite"
918                ></path>
919                <path
920                  id="p4"
921                  d="M0,190 C60,190 90,110 150,110"
922                  stroke="rgba(255,255,255,0.16)"
923                  stroke-width="1"
924                  stroke-dasharray="5 9"
925                  style="animation: dashflow 1.7s linear infinite"
926                ></path>
927                <circle r="3" fill="#F0662B" opacity="0.75">
928                  <animateMotion
929                    dur="4.5s"
930                    begin="2.8s"
931                    repeatCount="indefinite"
932                  >
933                    <mpath href="#p4"></mpath>
934                  </animateMotion>
935                </circle>
936                <circle r="3" fill="#F0662B">
937                  <animateMotion dur="3.6s" repeatCount="indefinite">
938                    <mpath href="#p1"></mpath>
939                  </animateMotion>
940                </circle>
941                <circle r="3" fill="#F0662B" opacity="0.8">
942                  <animateMotion
943                    dur="4.2s"
944                    begin="1.2s"
945                    repeatCount="indefinite"
946                  >
947                    <mpath href="#p2"></mpath>
948                  </animateMotion>
949                </circle>
950                <circle r="3" fill="#F0662B" opacity="0.7">
951                  <animateMotion
952                    dur="3.9s"
953                    begin="2.1s"
954                    repeatCount="indefinite"
955                  >
956                    <mpath href="#p3"></mpath>
957                  </animateMotion>
958                </circle>
959              </svg>
960
961              <!-- CENTER: Kyo -->
962              <div class="center-core">
963                <div class="kyo-circle">
964                  <span>Kyo</span>
965                </div>
966                <div class="mono-tag">READS EVERYTHING</div>
967              </div>
968
969              <!-- SVG: Center to Right -->
970              <div class="right-svg-wrapper">
971                <svg
972                  class="right-path-svg"
973                  viewBox="0 0 150 220"
974                  preserveAspectRatio="none"
975                  fill="none"
976                >
977                  <path
978                    id="q1"
979                    d="M0,110 C60,110 90,44 150,44"
980                    stroke="rgba(240,102,43,0.35)"
981                    stroke-width="1"
982                    stroke-dasharray="5 9"
983                    style="animation: dashflow 1.6s linear infinite"
984                  ></path>
985                  <path
986                    id="q2"
987                    d="M0,110 L150,110"
988                    stroke="rgba(240,102,43,0.35)"
989                    stroke-width="1"
990                    stroke-dasharray="5 9"
991                    style="animation: dashflow 1.4s linear infinite"
992                  ></path>
993                  <path
994                    id="q3"
995                    d="M0,110 C60,110 90,176 150,176"
996                    stroke="rgba(240,102,43,0.35)"
997                    stroke-width="1"
998                    stroke-dasharray="5 9"
999                    style="animation: dashflow 1.9s linear infinite"
1000                  ></path>
1001                  <circle r="3" fill="#F0662B">
1002                    <animateMotion
1003                      dur="3.8s"
1004                      begin="0.5s"
1005                      repeatCount="indefinite"
1006                    >
1007                      <mpath href="#q1"></mpath>
1008                    </animateMotion>
1009                  </circle>
1010                  <circle r="3" fill="#F0662B" opacity="0.8">
1011                    <animateMotion
1012                      dur="3.4s"
1013                      begin="1.6s"
1014                      repeatCount="indefinite"
1015                    >
1016                      <mpath href="#q2"></mpath>
1017                    </animateMotion>
1018                  </circle>
1019                  <circle r="3" fill="#F0662B" opacity="0.7">
1020                    <animateMotion
1021                      dur="4.1s"
1022                      begin="2.4s"
1023                      repeatCount="indefinite"
1024                    >
1025                      <mpath href="#q3"></mpath>
1026                    </animateMotion>
1027                  </circle>
1028                </svg>
1029                <div class="right-labels">
1030                  <span>taxonomy</span>
1031                  <span>cost impact</span>
1032                  <span>escalation risk</span>
1033                  <span>root cause</span>
1034                </div>
1035              </div>
1036
1037              <!-- RIGHT: Outcomes -->
1038              <div class="right-outcomes">
1039                <div class="section-label orange">THE WHY, DELIVERED</div>
1040                <div class="outcome-item">
1041                  <span class="label">Root cause</span>
1042                  <span class="desc">why every ticket exists</span>
1043                </div>
1044                <div class="outcome-item">
1045                  <span class="label">Priced</span>
1046                  <span class="desc">what each failure costs</span>
1047                </div>
1048                <div class="outcome-item">
1049                  <span class="label">Routed</span>
1050                  <span class="desc">to the team that fixes it</span>
1051                </div>
1052              </div>
1053            </div>
1054          </div>
1055        </div>
1056      </section>
1057    </main>
1058  </body>
1059</html>
1060</div></div></div></div></section><section class="section-n dark-bg agents-section"><div class="main-wp agents-main-wp"><div class="cards-main-sticky"><div><div class="first-voc-wp agents-content-wp specialised-content-wp"><div class="agents-highlighter-wp"><div class="kyo-bysentisum-wp"><div class="body-2-light">Specialised AI Agents</div></div></div><div class="h2-wp text-align-center specialised-heading-wp"><h2 class="h2-n neutral-0 agents-title">One intelligence layer. <span class="text-orange">Unlimited AI agents.</span></h2></div><div class="subtext-new specialised-subtext"><div class="body-3 neutral-400 agents-para"><span class="specialised-text-dark">Kyo is the CX intelligence layer.</span> One AI brain reading every customer conversation across your CX, powering three specialised agents — Early Warning, Insights, Quality. Extensible to new agents as your team&#x27;s questions evolve.</div></div></div><div class="voc-card-wp agent-cards-wp"><a data-w-id="7b575ff4-72a5-d977-23d5-50b2496a79a7" href="#early-warning-agent" class="agent-card 
1060warning-card w-inline-block"><div class="agent-card-head-wp"><div class="div-block-1083"><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/6a7ae5955c04530d76c9980a_859ec50e74e9dd08236eac632e68410c_Early%20Warning%20agent.svg" loading="lazy" alt="Early Warning agent icon" class="agent-icon"/><p class="pillars-card-number">AGENT 01</p></div><div><div class="h5-wp max-w-none agent-card-heading-wp"><div class="h5-n bold neutral-900 agents-card-title">Early Warning Agent</div></div><div class="body-4"><div class="body-5 neutral-700 agents-card-para">Spot anomalies the moment they start — before they compound.</div></div></div></div><div><div class="agent-button agent-button-2"><div>Explore Early Warning</div><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/6a7ae4576136775354480a46_Arrow%20orange.svg" loading="lazy" alt="Right Arrow Icon" class="dark-agent-button-icon"/></div></div></a><a data-w-id="254c3b6f-3ab6-fe51-e688-35bf61467761" href="#early-warning-agent" class="agent-card warning-card w-inline-block"><div class="agent-card-head-wp"><div class="div-block-1083"><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/6a7ae5955c04530d76c9980a_859ec50e74e9dd08236eac632e68410c_Early%20Warning%20agent.svg" loading="lazy" alt="Early Warning agent icon" class="agent-icon"/><p class="pillars-card-number">AGENT 02</p></div><div><div class="h5-wp max-w-none agent-card-heading-wp"><div class="h5-n bold neutral-900 agents-card-title">Insights Agent</div></div><div class="body-4"><div class="body-5 neutral-700 agents-card-para">Plain-English questions. Root cause + $ impact in seconds.</div></div></div></div><div><div class="agent-button agent-button-2"><div>Explore Insights</div><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/6a7ae4576136775354480a46_Arrow%20orange.svg" loading="lazy" alt="Right Arrow Icon" class="dark-agent-button-icon"/></div></div></a><a data-w-id="b8da01c2-068c-a6e7-0a6d-54dc772d497d" href="#quality-agent" class="agent-card w-inline-block"><div class="agent-card-head-wp"><div class="div-block-1083"><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/6a7aeb4cfa93091cee6777b7_0a04481fa8e948e26c5f8ce917204281_quality%20agent%20icon.svg" loading="lazy" alt="quality agent icon" class="agent-icon"/><p class="pillars-card-number">AGENT 03</p></div><div><div class="h5-wp agent-card-heading-wp"><div class="h5-n bold neutral-900 agents-card-title">Quality Agent</div></div><div class="body-4"><div class="body-5 neutral-700 agents-card-para">Score every conversation. CSAT, AHT, BPO scoring without surveys.</div></div></div></div><div><div class="agent-button agent-button-2"><div>Explore Auto QA</div><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/6a7ae4576136775354480a46_Arrow%20orange.svg" loading="lazy" alt="Right Arrow Icon" class="dark-agent-button-icon"/></div></div></a><a data-w-id="bcc190c7-5fbc-1ec3-5445-ff41eb6d2a33" href="/book-demo" class="agent-card agent-card-2 w-inline-block"><div class="agent-card-head-wp"><div class="div-block-1083"><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/6a7aeb5fe5a311c3e3efb8dd_own%20agent.svg" loading="lazy" alt="Own agent icon" class="agent-icon"/><p class="pillars-card-number text-white">AGENT 04</p></div><div><div class="h5-wp agent-card-heading-wp"><div class="h5-n bold neutral-900 agents-card-title text-white">Your own agent</div></div><div class="body-4"><div class="body-5 neutral-700 agents-card-para text-white opacity-70">Built on the same brain: your use case, your workflow.</div></div></div></div><div><div class="agent-button dark-agent-button-2"><div>Talk to us</div><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/6a7ae4667f112b037c6ad030_Arrow%20white.svg" loading="lazy" alt="Right Arrow Icon" class="dark-agent-button-icon"/></div></div></a></div><div class="agent-bottom-content-wp"><p class="agent-para">Want to go deeper on the AI brain behind these agents?</p><a data-w-id="4c8e90bc-e5f9-91cd-b74f-95fe79b2404a" href="/product/kyo-ai-engine" class="primary-btn primary-btn-bg w-inline-block"><div class="cta-text-wp"><div class="first-text fw-regular">Meet Kyo</div><div data-w-id="4c8e90bc-e5f9-91cd-b74f-95fe79b2404e" class="move-text">Meet Kyo</div></div></a></div></div></div></div></section><section class="section-n pb-0">
1060<div class="main-wp"><div class="conversations-content-wp"><div class="platform-wp"><div class="h2-wp max-width-large plus-max-width-large"><h2 class="h2-n sub-heading text-white fw-semibold">Four weeks of conversations. Forty-eight hours. <span class="text-orange">$1.8m found.</span></h2></div><div class="body-3 common-para plus-para">Every engagement starts the same way: we read a sample of your real conversations and come back with a priced list. This is a live example, redacted.</div></div><div class="annual-recovery-wp"><div class="top-annual-recovery-wrap"><div class="wp-annual"><div class="kyo-audit-text"><div class="regular-text-rubik">· Kyo audit</div></div><div class="div-block-1074"><div class="delivered-in24-hours-text"><span class="fw-medium">US home retailer</span> · 4-week sample</div></div></div><div class="delivered-in24-hours-text">Delivered in 48 hours · drillable to source ticket</div></div><div class="content-wp-annual-recovery"><div class="content-audit-summary"><div class="regular-text-rubik">AUDIT SUMMARY</div><div class="annual-recoovery-wp"><div class="text-block-234">Annual recovery, identified.</div></div><div class="annual-number-wp"><h2 class="audit-number">$1,820,000</h2></div><div class="common-description"><span class="text-dark">Total recoverable opportunity </span>across <span class="text-dark">Cost &amp; Process, Automation,</span> and <span class="text-dark">Conversation Quality—</span> annualised at <span class="text-dark">$151k a month,</span> drillable to every source conversation.</div></div><div class="separation-line"></div><div class="common-description">SPLIT ACROSS THE THREE PILLARs</div><div class="pillars-cards-main-wp"><div class="pillars-cards-wp"><div class="pillars-card"><p class="pillars-card-number">01</p><div class="common-description pillars-card-title">Cost &amp; Process</div><h3 class="pillars-card-heading">$820,000</h3><div class="pillars-card-description">Fulfilment + communication breakdowns. <span class="pillars-card-bold-description">18,256 delivery contacts</span> cascading into &#x27;bad journey&#x27; projects (8+ tickets each). Compensation costs included.</div></div><div class="pillars-card"><p class="pillars-card-number">02</p><div class="common-description pillars-card-title">Automation</div><h3 class="pillars-card-heading">$400,000</h3><div class="pillars-card-description"><span class="pillars-card-bold-description">&quot;Where&#x27;s my order?&quot; </span>+ status checks. 23,940 pure-lookup calls/yr the bot handed to humans.</div></div><div class="pillars-card"><p class="pillars-card-number">03</p><div class="common-description pillars-card-title">Conversation Quality</div><h3 class="pillars-card-heading">$480,000</h3><div class="pillars-card-description">Agent + BPO quality gaps. <span class="pillars-card-bold-description">AHT up 47% on returns flow</span>. BPO Partner X scoring 22% below in-house CSAT. Compounds into low FCR and repeat contacts.</div></div></div><div class="pillars-end-card findings-wp"><div class="pillars-card-description"><span class="pillars-card-bold-description">+ 78 other findings ·</span> long-tail drivers, drillable to source</div><div class="common-description pillars-card-title">$120,000</div></div></div></div></div></div></div></section><section class="section-n dark-bg"><div class="main-wp lives-container"><div class="lives-content-wp"><div class="first-voc-wp agents-content-wp lives-content-wp"><div class="agents-highlighter-wp"><div class="kyo-bysentisum-wp"><div class="body-2-light">Where Kyo Lives</div></div></div><div class="h2-wp text-align-center lives-heading-wp"><h2 class="h2-n neutral-0 agents-title lives-heading">Kyo comes to you.</h2></div><div class="h2-wp text-align-center lives-heading-wp"><h2 class="h2-n neutral-0 agents-title lives-heading text-orange">Not the other way around.</h2></div><div class="subtext-new"><div class="body-3 neutral-400 agents-para lives-para">Slack alerts when something breaks. Claude or ChatGPT queries via MCP. A weekly email brief your CFO can read in 90 seconds. Built AI-native, the dashboard exists if you want it, but the answer arrives where you already work.</div></div></div><div class="lives-tab-wrapper"><div data-current="Tab 1" data-easing="ease" data-duration-in="300" data-duration-out="100" class="w-tabs"><div class="lives-tabs-menu w-tab-menu"><a data-w-tab="Tab 1" class="lives-tab-button w-inline-block w-tab-link w--current"><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69fb0f9c26e56c72fc7a0bd9_601ce70b693d9d4d764bdfbcf3f8e13b_slack%20icon.svg" loading="lazy" alt="Slack Icon"/><div class="live-tab-btn-title">Slack · Push</div></a><a data-w-tab="Tab 2" class="lives-tab-button w-inline-block w-tab-link"><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69fb111aab287ddf5ecc55ba_afc36c96a68e656eb536a50b59245bb1_Claude%20Icon.svg" loading="lazy" alt="Claude Icon"/><div class="live-tab-btn-title">
1060Claude · ChatGPT via MCP</div></a><a data-w-tab="Tab 3" class="lives-tab-button w-inline-block w-tab-link"><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69fb112cacd8170add05bb76_3f8da260a9b9fbda88909b03fef22d33_Email%20Icon.svg" loading="lazy" alt="Email Icon"/><div class="live-tab-btn-title">Email · Weekly</div></a></div><div class="w-tab-content"><div data-w-tab="Tab 1" class="w-tab-pane w--tab-active"><div class="lives-tab-content-wp lives-tab-head-content-wp"><h3 class="lives-tab-heading">When something breaks, <span class="text-orange">Slack tells you.</span></h3><div class="subtext-new mt-0"><div class="body-3 neutral-400 agents-para lives-para">Kyo pings the right channel the moment an anomaly surfaces — with the dollar impact, source tickets, and one-click drilldown attached.</div></div></div><div class="lives-tab-image-wp"><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69fb14c52728f7891781b51f_Slack%20Page%20Image.png" loading="lazy" sizes="(max-width: 2940px) 100vw, 2940px" srcset="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69fb14c52728f7891781b51f_Slack%20Page%20Image-p-500.png 500w, https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69fb14c52728f7891781b51f_Slack%20Page%20Image-p-800.png 800w, https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69fb14c52728f7891781b51f_Slack%20Page%20Image-p-1080.png 1080w, https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69fb14c52728f7891781b51f_Slack%20Page%20Image-p-1600.png 1600w, https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69fb14c52728f7891781b51f_Slack%20Page%20Image-p-2000.png 2000w, https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69fb14c52728f7891781b51f_Slack%20Page%20Image-p-2600.png 2600w, https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69fb14c52728f7891781b51f_Slack%20Page%20Image.png 2940w" alt="Slack Page Image"/></div></div><div data-w-tab="Tab 2" class="w-tab-pane"><div class="lives-tab-content-wp"><h2 class="lives-tab-heading">Ask Kyo <span class="text-orange"><strong>from your AI.</strong></span></h2><div class="subtext-new mt-0"><div class="body-3 neutral-400 agents-para lives-para">Query your support op directly from Claude or ChatGPT via MCP. Plain-English questions in. Cited, drillable answers out.</div></div></div><div class="lives-tab-image-wp"><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69fb163130734030aaef9c11_Claude%20Image.png" loading="lazy" sizes="100vw" srcset="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69fb163130734030aaef9c11_Claude%20Image-p-500.png 500w, https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69fb163130734030aaef9c11_Claude%20Image-p-800.png 800w, https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69fb163130734030aaef9c11_Claude%20Image-p-1080.png 1080w, https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69fb163130734030aaef9c11_Claude%20Image-p-1600.png 1600w, https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69fb163130734030aaef9c11_Claude%20Image-p-2000.png 2000w, https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69fb163130734030aaef9c11_Claude%20Image-p-2600.png 2600w, https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69fb163130734030aaef9c11_Claude%20Image.png 2940w" alt="Claude Image"/></div></div><div data-w-tab="Tab 3" class="w-tab-pane"><div class="lives-tab-content-wp"><h2 class="lives-tab-heading">The Monday brief, <span class="text-orange"><strong>in your inbox.</strong></span></h2><div class="subtext-new mt-0"><div class="body-3 neutral-400 agents-para lives-para">A 90-second digest your CFO can read over coffee. Last week&#x27;s findings, ranked by dollar impact, in plain English — no app required.</div></div></div><div class="lives-tab-image-wp"><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69fb1656598128e7ba27f3c2_Email%20Image.png" loading="lazy" sizes="100vw" srcset="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69fb1656598128e7ba27f3c2_Email%20Image-p-500.png 500w, https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69fb1656598128e7ba27f3c2_Email%20Image-p-800.png 800w, https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69fb1656598128e7ba27f3c2_Email%20Image-p-1080.png 1080w, https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69fb1656598128e7ba27f3c2_Email%20Image-p-1600.png 1600w, https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69fb1656598128e7ba27f3c2_Email%20Image-p-2000.png 2000w, https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69fb1656598128e7ba27f3c2_Email%20Image-p-2600.png 2600w, https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69fb1656598128e7ba27f3c2_Email%20Image.png 2940w" alt="Email Image"/></div></div></div></div><div class="w-embed"><style>
1061  .lives-tabs-menu::-webkit-scrollbar {
1062  display: none; /* Chrome, Safari */
1063}
1064</style></div></div></div></div></section><div class="section-block-wp bg-white"><div class="section-wp"><div class="main-wp agent boxes-wrapper"><div class="tab-line"></div><div class="tab-wp"><div class="tab-left-wp"><div class="tab-link _1"></div><div class="tab-link _2 bg-orange"></div><div class="tab-link _3"></div></div></div></div></div><section id="early-warning-agent" class="section-n dark-bg no-padding quality-card-section"><div class="main-wp agent quality-container"><div class="tab-line quality-tab-line"></div><div class="tab-entire-wp quality-card-main-wp"><div class="card-details-wp _w-full"><div class="cards-block quality-card-block"><div class="quality-card"><div class="quality-details-wp"><p class="pillars-card-number">AGENT 01   •  Early Warning</p><div class="h3-wp"><h3 class="quality-card-heading">Early Warning Agent</h3></div><ul role="list" class="list-wp quality-list-wp"><li class="list-item-wp"><div>Most tools alert you after the damage is done</div></li><li class="list-item-wp"><div>Kyo spots delivery delays, bot failures, complaint spikes as they happen</div></li><li class="list-item-wp"><div>Explains exactly &#x27;why&#x27; with clear root-cause insights</div></li><li class="list-item-wp"><div>Flags churn risks and SLA breaches before they compound</div></li><li class="list-item-wp"><div>Pushed to Slack — not buried in another dashboard</div></li></ul><a href="/product/early-warning-agent" class="agent-button w-inline-block"><div>Explore Early Warning Agent</div><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69fc536853f3533e8b27a9d8_Right%20Arrow%20Icon.svg" loading="lazy" alt="Right Arrow Icon" class="image-429"/></a></div><div data-w-id="41b505f0-a454-1f31-a080-b89035e3ab3f" class="quality-image-wp"><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69faf7411f3bd9a082ed5557_Early%20Warning%20Image.png" loading="lazy" sizes="(max-width: 1608px) 100vw, 1608px" srcset="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69faf7411f3bd9a082ed5557_Early%20Warning%20Image-p-500.png 500w, https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69faf7411f3bd9a082ed5557_Early%20Warning%20Image-p-800.png 800w, https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69faf7411f3bd9a082ed5557_Early%20Warning%20Image-p-1080.png 1080w, https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69faf7411f3bd9a082ed5557_Early%20Warning%20Image-p-1600.png 1600w, https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69faf7411f3bd9a082ed5557_Early%20Warning%20Image.png 1608w" alt="Quality Agent Image" class="quality-image"/></div></div></div></div></div></div></section><section id="insights-agent" class="section-n light-bg no-padding quality-card-dark-section"><div class="main-wp agent quality-container"><div class="tab-line"></div><div class="tab-entire-wp quality-card-main-wp"><div class="card-details-wp"><div class="cards-block"><div class="quality-card insights-card"><div data-w-id="629a3bc7-46e8-5a87-ceb0-4976995174c5" class="quality-image-wp"><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69faf46f6a704aaa3d5ecede_Insights%20Agent%20Image.png" loading="lazy" sizes="(max-width: 1608px) 100vw, 1608px" srcset="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69faf46f6a704aaa3d5ecede_Insights%20Agent%20Image-p-500.png 500w, https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69faf46f6a704aaa3d5ecede_Insights%20Agent%20Image-p-800.png 800w, https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69faf46f6a704aaa3d5ecede_Insights%20Agent%20Image-p-1080.png 1080w, https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69faf46f6a704aaa3d5ecede_Insights%20Agent%20Image-p-1600.png 1600w, https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69faf46f6a704aaa3d5ecede_Insights%20Agent%20Image.png 1608w" alt="Insights Agent Image" class="quality-image"/></div><div class="quality-details-wp"><p class="pillars-card-number">AGENT 02   •  INSIGHTS</p><div class="h3-wp"><h3 class="quality-card-heading quality-card-heading-light">Insights Agent</h3></div><ul role="list" class="list-wp quality-list-wp quality-dark-list-wp"><li class="list-item-wp"><div>Ask in plain English. Get root cause and $ impact in seconds.</div></li><li class="list-item-wp"><div>Across every channel — tickets, calls, chats, reviews, social</div></li><li class="list-item-wp"><div>Unified taxonomy with no manual setup or tagging required</div></li><li class="list-item-wp"><div>Available where your team works — Slack, Teams, MCP, dashboard</div></li><li class="list-item-wp"><div>Defendable to your CFO — every claim drillable to the source</div></li></ul><a href="/product/insights-agent" class="agent-button agent-white-button w-inline-block"><div>Explore Insights Agent</div><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69fc536853f3533e8b27a9d8_Right%20Arrow%20Icon.svg" loading="lazy" alt="Right Arrow Icon" class="image-429"/></a></div></div></div></div></div></div></section><section id="quality-agent" class="section-n dark-bg no-padding quality-card-section">
1064<div class="main-wp agent quality-container"><div class="tab-line quality-tab-line"></div><div class="tab-entire-wp quality-card-main-wp"><div class="card-details-wp _w-full"><div class="cards-block quality-card-block"><div class="quality-card"><div class="quality-details-wp"><p class="pillars-card-number">AGENT 03   •  QUALITY</p><div class="h3-wp"><h3 class="quality-card-heading">Quality Agent</h3></div><ul role="list" class="list-wp quality-list-wp"><li class="list-item-wp"><div>Score 100% of conversations — no survey gaps, no sampling</div></li><li class="list-item-wp"><div>Predictive CSAT for both bot and agent conversations</div></li><li class="list-item-wp"><div>BPO partner scoring against your in-house benchmarks</div></li><li class="list-item-wp"><div>AHT analysis with churn-risk correlation, in real time</div></li><li class="list-item-wp"><div>Surface low-CSAT outliers and agent script drift the moment they appear</div></li></ul><a href="/product/quality-agent" class="agent-button w-inline-block"><div>Explore Quality Agent</div><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69fc536853f3533e8b27a9d8_Right%20Arrow%20Icon.svg" loading="lazy" alt="Right Arrow Icon" class="image-429"/></a></div><div data-w-id="6e6404f8-7b9a-d1ea-e3d7-c7f7ebd7fdd4" class="quality-image-wp"><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69faebb4b658fb089bf0490b_Quality%20Agent%20Image.png" loading="lazy" sizes="(max-width: 1647px) 100vw, 1647px" srcset="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69faebb4b658fb089bf0490b_Quality%20Agent%20Image-p-500.png 500w, https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69faebb4b658fb089bf0490b_Quality%20Agent%20Image-p-800.png 800w, https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69faebb4b658fb089bf0490b_Quality%20Agent%20Image-p-1080.png 1080w, https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69faebb4b658fb089bf0490b_Quality%20Agent%20Image-p-1600.png 1600w, https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69faebb4b658fb089bf0490b_Quality%20Agent%20Image.png 1647w" alt="Quality Agent Image" class="quality-image"/></div></div></div></div></div></div></section></div><section class="section-n neutral-100"><div class="main-wp"><div class="first-voc-wp full-width"><div class="h2-wp text-align-center"><h2 class="h2-n sub-heading">Real story. <span class="text-orange">Real results.</span></h2></div><div class="subtext-new"><div class="body-3 common-para">What The Best CX Teams Are Doing Differently</div></div></div></div><div class="padding-top padding-medium pt-0"><div class="slider-wrapper"><div class="swipers myswiper"><div class="swiper-wrappers"><div class="swipers-slide"><div class="swipers-slide-image"><a href="#" class="lightbox-link-5 w-inline-block w-lightbox"><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/692806b47f3244011522add6_just-park.webp" loading="lazy" sizes="(max-width: 1510px) 100vw, 1510px" srcset="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/692806b47f3244011522add6_just-park-p-500.webp 500w, https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/692806b47f3244011522add6_just-park-p-800.webp 800w, https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/692806b47f3244011522add6_just-park-p-1080.webp 1080w, https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/692806b47f3244011522add6_just-park.webp 1510w" alt="just park testimonial" class="swiper-card-image"/>
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1077</a></div><div class="swipers-content"><div class="swiper-quote-text"><p class="swiper-content-deatils story-card-para">“With SentiSum in place, we quickly spotted an issue affecting dozens of drivers daily - a missed tech fix that was costing us thousands in revenue”</p><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/692531f7631bda2ad9573e0d_quote-symbol.svg" loading="lazy" alt="" class="swiper-quote"/></div><div class="swipers-info"><div class="swiper-info-text"><div class="text-weight-medium story-card-name">Steven Burt</div><div class="text-neutral-600 story-card-sub-name">Sr. Director Global CX</div></div><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/692806b415ce86660e0e5c9d_justpark.svg" loading="lazy" alt="justpark logo" class="swiper-info-logo"/></div></div></div><div class="swipers-slide"><div class="swipers-slide-image"><a href="#" class="lightbox-link-5 w-inline-block w-lightbox"><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69261632df8774bdb154e89b_d783c68300a60589bd14ea8800d0d8dc_Testimonial.webp" loading="lazy" sizes="(max-width: 807px) 100vw, 807px" srcset="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69261632df8774bdb154e89b_d783c68300a60589bd14ea8800d0d8dc_Testimonial-p-500.webp 500w, https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69261632df8774bdb154e89b_d783c68300a60589bd14ea8800d0d8dc_Testimonial-p-800.webp 800w, https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69261632df8774bdb154e89b_d783c68300a60589bd14ea8800d0d8dc_Testimonial.webp 807w" alt="Testimonial" class="swiper-card-image"/>
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1090</a></div><div id="w-node-_81476a39-ae32-612f-fe64-67dc49d39720-7f6bb7be" class="swipers-content"><div class="swiper-quote-text"><p class="swiper-content-deatils story-card-para">“With SentiSum, we now ingest all conversational data across channels and use it to drive meaningful change throughout the business.”</p><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/692531f7631bda2ad9573e0d_quote-symbol.svg" loading="lazy" alt="" class="swiper-quote"/></div><div class="swipers-info"><div class="swiper-info-text"><div class="text-weight-medium story-card-name">Joe Quinlivan</div><div class="text-neutral-600 story-card-sub-name">Head of Customer Care</div></div><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69253096a8da9d77805fa9cb_gousto-icon.svg" loading="lazy" alt="" class="swiper-info-logo"/></div></div></div><div class="swipers-slide"><div class="swipers-slide-image"><a href="#" class="lightbox-link-5 w-inline-block w-lightbox"><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/692806b404e57bc90fc806fb_schuh.webp" loading="lazy" sizes="(max-width: 1416px) 100vw, 1416px" srcset="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/692806b404e57bc90fc806fb_schuh-p-500.webp 500w, https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/692806b404e57bc90fc806fb_schuh-p-800.webp 800w, https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/692806b404e57bc90fc806fb_schuh-p-1080.webp 1080w, https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/692806b404e57bc90fc806fb_schuh.webp 1416w" alt="schuh testimonial " class="swiper-card-image"/>
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1103</a></div><div class="swipers-content"><div class="swiper-quote-text"><p class="swiper-content-deatils story-card-para">“We’re excited about Kyo. The root causes summary looks like a real game changer for how we analyze data with SentiSum.”</p><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/692531f7631bda2ad9573e0d_quote-symbol.svg" loading="lazy" alt="" class="swiper-quote"/></div><div class="swipers-info"><div class="swiper-info-text"><div class="text-weight-medium story-card-name">Julia Farrell</div><div class="text-neutral-600 story-card-sub-name">Retail Coordinator</div></div><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/692806b61f41eb7fa6ee96da_schuh.svg" loading="lazy" alt="schuh logo" class="swiper-info-logo"/></div></div></div><div class="swipers-slide"><div class="swipers-slide-image"><a href="#" class="lightbox-link-5 w-inline-block w-lightbox"><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/692806b47f3244011522add6_just-park.webp" loading="lazy" sizes="(max-width: 1510px) 100vw, 1510px" srcset="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/692806b47f3244011522add6_just-park-p-500.webp 500w, https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/692806b47f3244011522add6_just-park-p-800.webp 800w, https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/692806b47f3244011522add6_just-park-p-1080.webp 1080w, https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/692806b47f3244011522add6_just-park.webp 1510w" alt="just park testimonial" class="swiper-card-image"/>
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1116</a></div><div class="swipers-content"><div class="swiper-quote-text"><p class="swiper-content-deatils story-card-para">“With SentiSum in place, we quickly spotted an issue affecting dozens of drivers daily - a missed tech fix that was costing us thousands in revenue”</p><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/692531f7631bda2ad9573e0d_quote-symbol.svg" loading="lazy" alt="" class="swiper-quote"/></div><div class="swipers-info"><div class="swiper-info-text"><div class="text-weight-medium story-card-name">Steven Burt</div><div class="text-neutral-600 story-card-sub-name">Sr. Director Global CX</div></div><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/692806b415ce86660e0e5c9d_justpark.svg" loading="lazy" alt="justpark logo" class="swiper-info-logo"/></div></div></div><div class="swipers-slide"><div class="swipers-slide-image"><a href="#" class="lightbox-link-5 w-inline-block w-lightbox"><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69261632df8774bdb154e89b_d783c68300a60589bd14ea8800d0d8dc_Testimonial.webp" loading="lazy" sizes="(max-width: 807px) 100vw, 807px" srcset="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69261632df8774bdb154e89b_d783c68300a60589bd14ea8800d0d8dc_Testimonial-p-500.webp 500w, https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69261632df8774bdb154e89b_d783c68300a60589bd14ea8800d0d8dc_Testimonial-p-800.webp 800w, https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69261632df8774bdb154e89b_d783c68300a60589bd14ea8800d0d8dc_Testimonial.webp 807w" alt="Testimonial" class="swiper-card-image"/>
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1129</a></div><div class="swipers-content"><div class="swiper-quote-text"><p class="swiper-content-deatils story-card-para">“With SentiSum, we now ingest all conversational data across channels and use it to drive meaningful change throughout the business.”</p><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/692531f7631bda2ad9573e0d_quote-symbol.svg" loading="lazy" alt="" class="swiper-quote"/></div><div class="swipers-info"><div class="swiper-info-text"><div class="text-weight-medium story-card-name">Joe Quinlivan</div><div class="text-neutral-600 story-card-sub-name">Head of Customer Care</div></div><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69253096a8da9d77805fa9cb_gousto-icon.svg" loading="lazy" alt="" class="swiper-info-logo"/></div></div></div><div class="swipers-slide"><div class="swipers-slide-image"><a href="#" class="lightbox-link-5 w-inline-block w-lightbox"><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/692806b404e57bc90fc806fb_schuh.webp" loading="lazy" sizes="(max-width: 1416px) 100vw, 1416px" srcset="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/692806b404e57bc90fc806fb_schuh-p-500.webp 500w, https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/692806b404e57bc90fc806fb_schuh-p-800.webp 800w, https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/692806b404e57bc90fc806fb_schuh-p-1080.webp 1080w, https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/692806b404e57bc90fc806fb_schuh.webp 1416w" alt="schuh testimonial " class="swiper-card-image"/>
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1142</a></div><div class="swipers-content"><div class="swiper-quote-text"><p class="swiper-content-deatils story-card-para">“We’re excited about Kyo. The root causes summary looks like a real game changer for how we analyze data with SentiSum.”</p><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/692531f7631bda2ad9573e0d_quote-symbol.svg" loading="lazy" alt="" class="swiper-quote"/></div><div class="swipers-info"><div class="swiper-info-text"><div class="text-weight-medium story-card-name">Julia Farrell</div><div class="text-neutral-600 story-card-sub-name">Retail Coordinator</div></div><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/692806b61f41eb7fa6ee96da_schuh.svg" loading="lazy" alt="schuh logo" class="swiper-info-logo"/></div></div></div></div></div><div class="controls-container"><div class="fraction-display"><div id="current-slide">01</div><div>/</div><div id="total-slides" class="text-neutral-500">04</div></div><div class="arrow-controller"><div class="custom-prev w-embed"><svg width="32" height="32" viewBox="0 0 32 32" fill="none" xmlns="https://www.w3.org/2000/svg">
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1261</div><div class="main-wp counter-wrapper"><div class="counter-card"><h2 class="counter-card-title">50+</h2><p class="counter-card-para">CX teams running on SentiSum</p></div><div class="counter-card"><h2 class="counter-card-title">4.8★</h2><p class="counter-card-para">G2 average across reviews</p></div><div class="counter-card"><h2 class="counter-card-title">24h</h2><p class="counter-card-para">From discovery call to dashboard</p></div><div class="counter-card"><h2 class="counter-card-title">$M+</h2><p class="counter-card-para">Recovery identified per audit</p></div></div><div class="w-embed"><style>
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1276</style></div></div></section><section class="section-n dark-bg d-none"><div class="main-wp"><div class="platform-wp"><div class="h2-wp max-width-large plus-max-width-large"><h2 class="h2-n sub-heading text-white fw-semibold">Plus, everything you need from an AI-native <span class="text-orange">CX Intelligence Software</span></h2></div><div class="body-3 common-para plus-para">No more dashboards. No more noise. Just the CX essentials every modern team needs to drive retention action, not reporting.</div></div><div class="platform-grid"><div class="grid-separtor vertical"></div><div class="platform-pt-wp"><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69fb4bf61562091ec359111f_GitFork%20Icon.svg" loading="lazy" alt="GitFork Icon" class="platform-icon"/><div class="platform-details"><h3 class="h5-n neutral-0 plus-card-title">Action Tracker</h3><div class="body-3 common-para plus-card-para">Assign issues as actions to teams. Creates accountability, tracks fixes, and closes the loop.
</div></div></div><div class="platform-pt-wp"><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69fb4c2bb89a56452ac016f6_User%20Circle%20Gear%20Icon.svg" loading="lazy" alt="User Circle Gear Icon" class="platform-icon"/><div class="platform-details"><h3 class="h5-n neutral-0 plus-card-title">Personalized Insights</h3><div class="body-3 common-para plus-card-para">Tailored to each role - Support, Product, Marketing, or Leadership. Everyone sees what drives outcomes for them.</div></div></div><div id="w-node-b8da01c2-068c-a6e7-0a6d-54dc772d4b04-7f6bb7be" class="grid-separtor horizontal"></div><div class="platform-pt-wp"><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69fb4c5c3e9b770332a26ebb_App%20Window%20Icon.svg" loading="lazy" alt="App Window Icon" class="platform-icon"/><div class="platform-details"><h3 class="h5-n neutral-0 plus-card-title">Works Where You Work</h3><div class="body-3 common-para plus-card-para">Insights flow into Slack, Teams, or Copilot - no more chasing dashboards.</div></div></div><div class="platform-pt-wp no-border"><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69fb4c9275dd42ff4bad8477_Chart%20Line%20Icon.svg" loading="lazy" alt="Chart Line Icon" class="platform-icon"/><div class="platform-details"><h3 class="h5-n neutral-0 plus-card-title">No Manual Taxonomy</h3><div class="body-3 common-para plus-card-para">Forget rigid categories. Sentisum adapts to your business context and evolves automatically.</div></div></div></div></div></section><section class="section-n light-bg"><div class="main-wp"><div class="faq-main"><div class="faq-title-mob"><div class="new-faq-left"><h2 class="h2-n sub-heading">Frequently <span class="span-primary text-orange">asked questions</span></h2><div class="body-3 common-para">Answers to common questions about SentiSum&#x27;s capabilities, set up, and how we help reduce churn</div></div></div><div data-current="Tab 3" data-easing="ease" data-duration-in="300" data-duration-out="100" class="tabs w-tabs"><div class="tabs-menu w-tab-menu"><a data-w-tab="Tab 3" class="tab-links first w-inline-block w-tab-link w--current"><div class="faq-title-desk"><div class="new-faq-left"><h2 class="h2-n sub-heading">Frequently <span class="span-primary text-orange">asked questions</span></h2><div class="body-3 common-para">Answers to common questions about SentiSum&#x27;s capabilities, set up, and how we help reduce churn</div></div></div><div class="tab-title faq-tab-title"><div class="icon-wp box-icon"></div><div>Product &amp; Capabilities</div></div></a><a data-w-tab="Tab 4" class="tab-links w-inline-block w-tab-link"><div class="tab-title faq-tab-title"><div class="icon-wp box-icon"></div><div>Use Cases &amp; Value</div></div></a><a data-w-tab="Tab 5" class="tab-links w-inline-block w-tab-link"><div class="tab-title faq-tab-title"><div class="icon-wp box-icon"></div><div>Getting Started</div></div></a><a data-w-tab="Tab 6" class="tab-links w-inline-block w-tab-link"><div class="tab-title faq-tab-title"><div class="icon-wp box-icon"></div><div>Setup &amp; Security</div></div></a></div><div class="tabs-content w-tab-content"><div data-w-tab="Tab 3" class="w-tab-pane w--tab-active"><h3 class="h3-n full-width faq-heading">Products &amp; Capabilities</h3><div class="ques-wp"><div class="faq-ques-1"><div class="body-3 medium faq-que">What is SentiSum?</div><div class="arrow-bg"><div class="vertical-line _1"></div><div class="horizontal-line"></div></div></div><div class="ans-wp _1"><div class="new-faq-ans"><div class="ans-para faq-ans">
1276SentiSum is an AI-native CX intelligence software that tells you what&#x27;s breaking, what it&#x27;s costing, and what to fix.<br/>‍<br/>It unifies every customer conversation, ticket, chat, call, review and survey into one continuously updated picture.<br/><br/>Every issue is classified by cause, ranked by impact, routed to the named team that can fix it, tracked through to resolution, and queryable in plain English through Kyo by anyone — Product, Ops, Risk, Leadership, the founders.</div></div></div></div><div class="ques-wp"><div class="faq-ques-1"><div class="body-3 medium faq-que">What is the Kyo AI Engine?</div><div class="arrow-bg"><div class="vertical-line _1"></div><div class="horizontal-line"></div></div></div><div class="ans-wp"><div class="new-faq-ans"><div class="ans-para faq-ans">Kyo is SentiSum’s brain behind the platform. Kyo unifies all your customer feedback into one brain and instantly detects what’s breaking and why.<br/>‍<br/>It powers our AI Agents that:<br/></div><ul role="list" class="list-11 ans-para faq-ans-list"><li class="list-item-11"><div>Alert you early when risk appears</div></li><li class="list-item-11"><div>Explain the why behind churn or low sentiment</div></li><li class="list-item-11"><div>Recommend and trigger the next best action</div></li></ul></div></div></div></div><div data-w-tab="Tab 4" class="w-tab-pane"><h3 class="h3-n full-width faq-heading">Use Cases &amp; Value</h3><div class="ques-wp"><div class="faq-ques-1"><div class="body-3 medium faq-que">What makes SentiSum different from other VoC or Insights tools? </div><div class="arrow-bg"><div class="vertical-line _1"></div><div class="horizontal-line"></div></div></div><div class="ans-wp _1"><div class="new-faq-ans"><div class="ans-para faq-ans">Most VoC platforms were built for reporting - dashboards, NPS charts, and monthly summaries. SentiSum is built for retention.<br/>‍<br/>We go beyond data aggregation. Our AI Agents (powered by Kyo) deliver clarity and direction in real time. So instead of looking at lagging metrics, teams fix issues before they impact churn.<br/>‍<br/>It’s not another dashboard. It’s a living, learning AI system that unifies feedback and drives action across Support, Product, and Marketing.<br/></div></div></div></div><div class="ques-wp"><div class="faq-ques-1"><div class="body-3 medium faq-que">How does SentiSum help in reducing churn?</div><div class="arrow-bg"><div class="vertical-line _1"></div><div class="horizontal-line"></div></div></div><div class="ans-wp"><div class="new-faq-ans"><div class="ans-para faq-ans">Churn starts small. Frustrated emails, broken checkouts, delayed deliveries. Kyo spots these signals early and explains why they’re happening.<br/><br/>SentiSum helps teams:<br/>●  Detect churn risk before KPIs drop<br/>●  Prioritize fixes that matter most for revenue <br/>●  Turn feedback into preventive action <br/>●  Align teams around one customer truth <br/></div><div class="ans-para faq-ans">Instead of reacting to churn, you prevent it.</div></div></div></div><div class="ques-wp"><div class="faq-ques-1"><div class="body-3 medium faq-que">Can different teams use SentiSum in different ways?</div><div class="arrow-bg"><div class="vertical-line _1"></div><div class="horizontal-line"></div></div></div><div class="ans-wp"><div class="new-faq-ans"><div class="ans-para faq-ans">Yes and that’s exactly how our customers get the most value. The same unified insight powers different, high-impact actions across the business: <br/>‍<br/><strong>Support &amp; CX teams</strong>: Improve service quality, protect CSAT, and reduce avoidable contacts by tackling recurring issues at the source. Early alerts flag churn risk and customer frustration before it escalates, so teams can prevent repeat problems instead of firefighting them.<br/><br/>‍<strong>Product teams:</strong> Spot bugs, UX blockers, and adoption gaps straight from customer language without waiting for release retros or survey cycles. Prioritize the fixes that have the biggest impact on loyalty and retention.<br/><br/>‍<strong>Marketing &amp; Retention teams:</strong> Understand the real reasons customers hesitate, drop off, or cancel. Track sentiment by cohort, or channel, and act on churn signals in time to keep customers. The data is consistent across all teams, but SentiSum tailors the view, alerts, and context so each team sees what matters most to them and can act fast.</div></div></div></div></div><div data-w-tab="Tab 5" class="w-tab-pane"><h3 class="h3-n full-width faq-heading">Getting Started</h3><div class="ques-wp"><div class="faq-ques-1"><div class="body-3 medium faq-que">Who is SentiSum for?</div><div class="arrow-bg"><div class="vertical-line _1"></div><div class="horizontal-line"></div></div></div><div class="ans-wp _1"><div class="new-faq-ans"><div class="ans-para faq-ans">SentiSum is built for teams that care deeply about retaining customers and  not just measuring satisfaction. <br/>●  Whether you’re in CX, Insights, or Retention, if you&#x27;re: <br/>●  Getting lots of feedback but struggling to make sense of it <br/>●  Tired of tagging and dashboards that don’t tell you why <br/>●  Always hearing about churn after it happens <br/>●  Trying to unify feedback across chat, email, surveys, and reviews <br/>●  Working across support, product, and lifecycle but missing a unified view of the customer <br/><br/>...then SentiSum is likely a strong fit. <br/><br/>We work with both high-growth brands and mature enterprises  and in nearly every case, the core need is the same: Turning scattered feedback into real-time signals and action.</div></div></div></div><div class="ques-wp"><div class="faq-ques-1"><div class="body-3 medium faq-que">Do we need to clean or tag our data before using SentiSum? </div><div class="arrow-bg"><div class="vertical-line _1"></div><div class="horizontal-line"></div></div></div><div class="ans-wp"><div class="new-faq-ans"><div class="ans-para faq-ans">No. SentiSum is built to work with messy, unstructured feedback. You don’t need to create taxonomies or clean up tags in advance.<br/><br/>Our AI is trained to recognise patterns, root causes and themes from raw language—so you get fast, accurate insights with minimal setup. </div></div></div></div><div class="ques-wp"><div class="faq-ques-1"><div class="body-3 medium faq-que">Does SentiSum integrate with my support, survey tools and other existing data sources? </div><div class="arrow-bg"><div class="vertical-line _1"></div><div class="horizontal-line"></div></div></div><div class="ans-wp"><div class="new-faq-ans"><div class="ans-para faq-ans">We have native integrations with Zendesk, Intercom, Freshdesk, Gorgias, Dixa, Salesforce, Trustpilot, Microsoft Fabric, Snowflake and 100+ such systems.<br/><br/>Where a native integration isn’t available, we can usually ingest data via API, file transfer, or middleware platforms. Our team handles setup and works with you to ensure clean data mapping from day one.</div></div></div></div></div><div data-w-tab="Tab 6" class="w-tab-pane"><h3 class="h3-n full-width faq-heading">Setup &amp; Security</h3><div class="ques-wp"><div class="faq-ques-1"><div class="body-3 medium faq-que">What does onboarding and support look like?</div><div class="arrow-bg"><div class="vertical-line _1"></div><div class="horizontal-line"></div></div></div><div class="ans-wp _1"><div class="new-faq-ans"><div class="ans-para faq-ans">We provide hands-on support from day one. A dedicated customer success manager will guide the setup, configure your taxonomy, and tailor the platform to your needs. <br/>‍<br/>Most customers see value within days. Post-launch, we stay close with: <br/>●  Regular check-ins <br/>●  Continuous optimisation <br/>●  Early access to features <br/>●  Help embed insight across teams</div></div></div></div><div class="ques-wp"><div class="faq-ques-1"><div class="body-3 medium faq-que">How fast can we get started?</div><div class="arrow-bg"><div class="vertical-line _1"></div><div class="horizontal-line"></div></div></div><div class="ans-wp"><div class="new-faq-ans"><div class="ans-para faq-ans">Most teams are live and seeing actionable insights within 2–3 weeks of connecting their data. We handle integrations, setup, and configuration — so there’s no heavy lift on your side.<br/><br/>During onboarding, we also analyse 6–12 months of your historic feedback and customize our AI for your business. That means you start day one with a system already tuned to your customers, surfacing the insights and early churn signals that matter most.<br/><br/>From there, you’re moving from raw feedback to clear actions in days, not months.</div></div></div></div><div class="ques-wp"><div class="faq-ques-1"><div class="body-3 medium faq-que">How is SentiSum priced?</div><div class="arrow-bg"><div class="vertical-line _1"></div><div class="horizontal-line"></div></div></div><div class="ans-wp"><div class="new-faq-ans"><div class="ans-para faq-ans">Our pricing scales based on channels, users, and ticket volume. We offer flexible plans for mid-market and enterprise teams. 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