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114</a><a href="/ai-gpt-features-in-sentisum" class="product-nav-item-right w-inline-block"><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/64496d3eb491a0ad2a584832_Dig-In-Nav.svg" loading="lazy" alt="" class="nav-product-right-image"/><div class="div-block-1016"><div class="body-m text-weight-semibold font-color-heading">Dig In</div></div><div class="margin-vertical margin-xxsmall"><div class="text-size-small">Dig In to customer conversations with ease. Our AI helps you to scan through plethora of conversations within few seconds</div></div></a></div></div></nav></div><div class="nav-link-wp hide-mobile-landscape"><a href="/pricing" class="navbar1_link w-nav-link">Pricing</a></div><div data-hover="true" data-delay="200" data-w-id="9b33175f-a13a-8794-0c32-6b143880f315" class="navbar1_menu-dropdown hide-mobile-landscape w-dropdown"><div class="navbar1_dropdown-toggle w-dropdown-toggle"><div class="dropdown-icon w-embed"><svg width=" 100%" height=" 100%" viewBox="0 0 16 16" fill="none" > 115<path fill-rule="evenodd" clip-rule="evenodd" d="M2.55806 6.29544C2.46043 6.19781 2.46043 6.03952 2.55806 5.94189L3.44195 5.058C3.53958 4.96037 3.69787 4.96037 3.7955 5.058L8.00001 9.26251L12.2045 5.058C12.3021 4.96037 12.4604 4.96037 12.5581 5.058L13.4419 5.94189C13.5396 6.03952 13.5396 6.19781 13.4419 6.29544L8.17678 11.5606C8.07915 11.6582 7.92086 11.6582 7.82323 11.5606L2.55806 6.29544Z" fill="currentColor"/> 116</svg></div><div>Integrations</div></div><nav class="navbar1_dropdown-list w-dropdown-list"><a href="https://www.sentisum.com/integrations/zendesk-sentiment-analysis" class="nav-dropdown-item w-inline-block"><img loading="lazy" alt="" src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/64424172e8a5d76f7fb1909b_Zendesk.webp" class="integration-nav-image"/><div>Zendesk</div></a><a href="https://www.sentisum.com/integrations/freshdesk" class="nav-dropdown-item w-inline-block"><img loading="lazy" alt="" src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/64424191e8a5d70a09b191c2_freshdesk-logo.webp" class="integration-nav-image"/><div>Freshdesk</div></a><a href="https://www.sentisum.com/integrations/intercom" class="nav-dropdown-item w-inline-block"><img loading="lazy" alt="" src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/644241ca11d6831560abecb9_Intercom.webp" class="integration-nav-image"/><div>Intercom</div></a><a href="https://www.sentisum.com/integrations/dixa-automated-tagging-analytics-insights" class="nav-dropdown-item w-inline-block"><img loading="lazy" alt="" src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/644241f9ff662fbe170bd2a3_Dixa-logo.webp" class="integration-nav-image"/><div>Dixa</div></a><a href="https://www.sentisum.com/integrations/gorgias" class="nav-dropdown-item w-inline-block"><img loading="lazy" alt="" src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/64424218e2917ceb4241bfbf_Gorgias-logo.webp" class="integration-nav-image"/><div>Gorgias</div></a><a href="https://www.sentisum.com/integrations/surveymonkey-text-analysis-tool" class="nav-dropdown-item w-inline-block"><img loading="lazy" alt="" src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/6442423011d683e136abf328_survey-monkey.webp" class="integration-nav-image"/><div>Survey Monkey</div></a><a href="/product/integrations" class="integrations-nav-button w-inline-block"><div>All Integrations </div><div class="w-embed"><svg width="20" height="12" viewBox="0 0 20 16" fill="none"> 117<path d="M1 7C0.447715 7 -4.82823e-08 7.44772 0 8C4.82823e-08 8.55228 0.447715 9 1 9L1 8L1 7ZM19.7071 8.70711C20.0976 8.31658 20.0976 7.68342 19.7071 7.29289L13.3431 0.928931C12.9526 0.538407 12.3195 0.538407 11.9289 0.928931C11.5384 1.31946 11.5384 1.95262 11.9289 2.34314L17.5858 8L11.9289 13.6569C11.5384 14.0474 11.5384 14.6805 11.9289 15.0711C12.3195 15.4616 12.9526 15.4616 13.3431 15.0711L19.7071 8.70711ZM1 8L1 9L19 9L19 8L19 7L1 7L1 8Z" fill="#FC6F28"/> 118</svg></div></a></nav></div><div data-hover="true" data-delay="200" data-w-id="9b33175f-a13a-8794-0c32-6b143880f323" class="navbar1_menu-dropdown hide-mobile-landscape w-dropdown"><div class="navbar1_dropdown-toggle w-dropdown-toggle"><div class="dropdown-icon w-embed">
118<svg width=" 100%" height=" 100%" viewBox="0 0 16 16" fill="none" > 119<path fill-rule="evenodd" clip-rule="evenodd" d="M2.55806 6.29544C2.46043 6.19781 2.46043 6.03952 2.55806 5.94189L3.44195 5.058C3.53958 4.96037 3.69787 4.96037 3.7955 5.058L8.00001 9.26251L12.2045 5.058C12.3021 4.96037 12.4604 4.96037 12.5581 5.058L13.4419 5.94189C13.5396 6.03952 13.5396 6.19781 13.4419 6.29544L8.17678 11.5606C8.07915 11.6582 7.92086 11.6582 7.82323 11.5606L2.55806 6.29544Z" fill="currentColor"/> 120</svg></div><div>Resources</div></div><nav class="navbar1_dropdown-list w-dropdown-list"><a href="/case-studies/customers" class="nav-dropdown-item w-inline-block"><img alt="" loading="lazy" src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/643a3ce972b2cb4120e9fc99_Featured%20icon-1.svg" class="integration-nav-image"/><div>Customer Stories</div></a><a href="/resources/collections" class="nav-dropdown-item w-inline-block"><img alt="" loading="lazy" src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/643da919144293b3f60eebe4_sentisum-blog.svg" class="integration-nav-image"/><div>Blog</div></a><a href="/resources/support-insights" class="nav-dropdown-item w-inline-block"><img alt="" loading="lazy" src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/643a3ce917fe0c04f0a61165_Featured%20icon-2.svg" class="integration-nav-image"/><div>Podcast</div></a><a href="/resources/support-webinars" class="nav-dropdown-item w-inline-block"><img alt="" loading="lazy" src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/643a3ceacfc7dd29be2520b3_Featured%20icon-3.svg" class="integration-nav-image"/><div>Support Webinars</div></a><a href="/resources/ebooks" class="nav-dropdown-item w-inline-block"><img alt="" loading="lazy" src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/643a3ce9488de2e65e837a5a_Featured%20icon-4.svg" class="integration-nav-image"/><div>Books & Guides</div></a></nav></div><div data-hover="true" data-delay="200" data-w-id="9b33175f-a13a-8794-0c32-6b143880f32f" class="navbar1_menu-dropdown hide-mobile-landscape w-dropdown"><div class="navbar1_dropdown-toggle w-dropdown-toggle"><div class="dropdown-icon w-embed"><svg width=" 100%" height=" 100%" viewBox="0 0 16 16" fill="none" > 121<path fill-rule="evenodd" clip-rule="evenodd" d="M2.55806 6.29544C2.46043 6.19781 2.46043 6.03952 2.55806 5.94189L3.44195 5.058C3.53958 4.96037 3.69787 4.96037 3.7955 5.058L8.00001 9.26251L12.2045 5.058C12.3021 4.96037 12.4604 4.96037 12.5581 5.058L13.4419 5.94189C13.5396 6.03952 13.5396 6.19781 13.4419 6.29544L8.17678 11.5606C8.07915 11.6582 7.92086 11.6582 7.82323 11.5606L2.55806 6.29544Z" fill="currentColor"/> 122</svg></div><div>Company</div></div><nav class="navbar1_dropdown-list w-dropdown-list"><a href="/about/our-story" class="nav-dropdown-item w-inline-block"><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/643a3d99488de2c86783807f_Featured%20icon.svg" loading="lazy" alt="" class="integration-nav-image"/><div>About us</div></a><a href="/about/team" class="nav-dropdown-item w-inline-block"><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/643a3d98dda0a3ed869a76f8_Featured%20icon-1.svg" loading="lazy" alt="" class="integration-nav-image"/><div>Our team</div></a><a href="/about/contact" class="nav-dropdown-item w-inline-block"><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/643a3d98bac265e5e48a9d0b_Featured%20icon-2.svg" loading="lazy" alt="" class="integration-nav-image"/><div>Contact us</div></a></nav></div></div><nav role="navigation" class="navbar-right is-page-height-tablet w-nav-menu"><a href="https://app.sentisum.com/login" fs-scrolldisable-element="enable" target="_blank" class="navbar1_link w-nav-link">Login</a><a href="/pricing" fs-scrolldisable-element="enable" class="navbar1_link hide-desk w-nav-link">Pricing</a><div class="navbar-left show-mobile"><div data-hover="true" data-delay="200" data-w-id="266c03c9-be1f-0474-4492-208ea88479db" class="navbar1_menu-dropdown w-dropdown"><div class="navbar1_dropdown-toggle w-dropdown-toggle"><div class="dropdown-icon w-embed">
122<svg width=" 100%" height=" 100%" viewBox="0 0 16 16" fill="none" > 123<path fill-rule="evenodd" clip-rule="evenodd" d="M2.55806 6.29544C2.46043 6.19781 2.46043 6.03952 2.55806 5.94189L3.44195 5.058C3.53958 4.96037 3.69787 4.96037 3.7955 5.058L8.00001 9.26251L12.2045 5.058C12.3021 4.96037 12.4604 4.96037 12.5581 5.058L13.4419 5.94189C13.5396 6.03952 13.5396 6.19781 13.4419 6.29544L8.17678 11.5606C8.07915 11.6582 7.92086 11.6582 7.82323 11.5606L2.55806 6.29544Z" fill="currentColor"/> 124</svg></div><div>Product</div></div><nav class="navbar1_dropdown-list product w-dropdown-list"><div class="product-dropdown-wrapper"><div class="navbar-product-left"><a fs-scrolldisable-element="enable" href="/product/early-warning-agent" class="navbar-single-item w-inline-block"><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/691319e54d373d6e32c610e6_early-warn.svg" loading="lazy" alt="" class="navbar-single-item-icon"/><div>Early Warning Agent</div></a><a fs-scrolldisable-element="enable" href="/product/insights-agent" class="navbar-single-item w-inline-block"><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/691b268eaebdef348bdb8d0f_Insight%20Agent.svg" loading="lazy" alt="" class="navbar-single-item-icon"/><div>Insights Agent</div></a><a href="/product/quality-agent" class="navbar-single-item w-inline-block"><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/6a69a638d8208ad2cb196d27_quality%20agent%20icon.svg" loading="lazy" alt="" class="navbar-single-item-icon"/><div>Quality Agent</div></a><a fs-scrolldisable-element="enable" href="/product/unified-signals" class="navbar-single-item w-inline-block"><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/68f0ac4ee2dc4e84248d193a_db0eb9c33daf5e5cb29e6f2754b6d00d_sentism.svg" loading="lazy" alt="" class="navbar-single-item-icon"/><div>Unified Signals</div></a><a fs-scrolldisable-element="enable" href="/product/kyo-ai-engine" class="navbar-single-item mb-0 w-inline-block"><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/6932dd421c71efa124f857d8_icon-agent%205.svg" loading="lazy" alt="Star Icon" class="navbar-single-item-icon"/><div>Kyo AI Engine</div></a><a href="/ai-based-ticket-routing-automation" class="navbar-single-item hide w-inline-block"><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/64393c0716a8b03ff5255ac2_Featured%20icon%20(2).svg" loading="lazy" alt="" class="navbar-single-item-icon"/><div>Auto-routing</div></a><a href="/prioritisation-in-customer-service-ai" class="navbar-single-item hide w-inline-block"><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/64393c230c91652174b42f1c_Featured%20icon%20(3).svg" loading="lazy" alt="" class="navbar-single-item-icon"/><div>Auto-prioritisation</div><div class="new-text-product hide">New</div></a></div><div class="nav-product-right"><a href="#" id="w-node-_266c03c9-be1f-0474-4492-208ea88479fe-3880f304" class="nav-lightbox w-inline-block w-lightbox"><div class="product-nav-item-right"><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/64393cf3d69460015ea411ab_Screenshot%202023-03-30%20at%203.49%201.svg" loading="lazy" alt="" class="nav-product-right-image"/><div class="product-right-headline">Product Overview</div><div class="body-m text-weight-semibold font-color-heading">Explainer Video</div><div class="margin-vertical margin-xxsmall"><div class="text-size-small">See how the dashboard works and what kind of insights it could provide your business</div></div></div>
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137</a><a href="/ai-gpt-features-in-sentisum" class="product-nav-item-right w-inline-block"><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/64393e2a9c7347f2abed2b73_Image%20(11).webp" loading="lazy" alt="" class="nav-product-right-image"/><div class="div-block-1016"><div class="body-m text-weight-semibold font-color-heading">Dig In</div></div><div class="margin-vertical margin-xxsmall"><div class="text-size-small">Dig In to customer conversations with ease. Our AI helps you to scan through plethora of conversations within few seconds</div></div></a></div></div></nav></div><div data-hover="true" data-delay="200" data-w-id="272be00e-5fa5-fe2b-bbc9-8eb1906c3965" class="navbar1_menu-dropdown w-dropdown"><div class="navbar1_dropdown-toggle w-dropdown-toggle"><div class="dropdown-icon w-embed"><svg width=" 100%" height=" 100%" viewBox="0 0 16 16" fill="none" > 138<path fill-rule="evenodd" clip-rule="evenodd" d="M2.55806 6.29544C2.46043 6.19781 2.46043 6.03952 2.55806 5.94189L3.44195 5.058C3.53958 4.96037 3.69787 4.96037 3.7955 5.058L8.00001 9.26251L12.2045 5.058C12.3021 4.96037 12.4604 4.96037 12.5581 5.058L13.4419 5.94189C13.5396 6.03952 13.5396 6.19781 13.4419 6.29544L8.17678 11.5606C8.07915 11.6582 7.92086 11.6582 7.82323 11.5606L2.55806 6.29544Z" fill="currentColor"/> 139</svg></div><div class="text-block-217">Integrations</div></div><nav class="navbar1_dropdown-list w-dropdown-list"><a fs-scrolldisable-element="enable" href="https://www.sentisum.com/integrations/zendesk-sentiment-analysis" class="nav-dropdown-item w-inline-block"><img loading="lazy" alt="" src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/64424172e8a5d76f7fb1909b_Zendesk.webp" class="integration-nav-image"/><div>Zendesk</div></a><a fs-scrolldisable-element="enable" href="https://www.sentisum.com/integrations/freshdesk" class="nav-dropdown-item w-inline-block"><img loading="lazy" alt="" src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/64424191e8a5d70a09b191c2_freshdesk-logo.webp" class="integration-nav-image"/><div>Freshdesk</div></a><a fs-scrolldisable-element="enable" href="https://www.sentisum.com/integrations/intercom" class="nav-dropdown-item w-inline-block"><img loading="lazy" alt="" src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/644241ca11d6831560abecb9_Intercom.webp" class="integration-nav-image"/><div>Intercom</div></a><a fs-scrolldisable-element="enable" href="https://www.sentisum.com/integrations/dixa-automated-tagging-analytics-insights" class="nav-dropdown-item w-inline-block"><img loading="lazy" alt="" src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/644241f9ff662fbe170bd2a3_Dixa-logo.webp" class="integration-nav-image"/><div>Dixa</div></a><a fs-scrolldisable-element="enable" href="https://www.sentisum.com/integrations/gorgias" class="nav-dropdown-item w-inline-block"><img loading="lazy" alt="" src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/64424218e2917ceb4241bfbf_Gorgias-logo.webp" class="integration-nav-image"/><div>Gorgias</div></a><a fs-scrolldisable-element="enable" href="https://www.sentisum.com/integrations/surveymonkey-text-analysis-tool" class="nav-dropdown-item w-inline-block"><img loading="lazy" alt="" src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/6442423011d683e136abf328_survey-monkey.webp" class="integration-nav-image"/><div>Survey Monkey</div></a><a fs-scrolldisable-element="enable" href="/product/integrations" class="integrations-nav-button w-inline-block"><div>All Integrations</div><div class="w-embed"><svg width="20" height="12" viewBox="0 0 20 16" fill="none" > 140<path d="M1 7C0.447715 7 -4.82823e-08 7.44772 0 8C4.82823e-08 8.55228 0.447715 9 1 9L1 8L1 7ZM19.7071 8.70711C20.0976 8.31658 20.0976 7.68342 19.7071 7.29289L13.3431 0.928931C12.9526 0.538407 12.3195 0.538407 11.9289 0.928931C11.5384 1.31946 11.5384 1.95262 11.9289 2.34314L17.5858 8L11.9289 13.6569C11.5384 14.0474 11.5384 14.6805 11.9289 15.0711C12.3195 15.4616 12.9526 15.4616 13.3431 15.0711L19.7071 8.70711ZM1 8L1 9L19 9L19 8L19 7L1 7L1 8Z" fill="#FC6F28"/> 141</svg></div></a></nav></div><div data-hover="true" data-delay="200" data-w-id="266c03c9-be1f-0474-4492-208ea8847a27" class="navbar1_menu-dropdown w-dropdown"><div class="navbar1_dropdown-toggle w-dropdown-toggle"><div class="dropdown-icon w-embed">
141<svg width=" 100%" height=" 100%" viewBox="0 0 16 16" fill="none" > 142<path fill-rule="evenodd" clip-rule="evenodd" d="M2.55806 6.29544C2.46043 6.19781 2.46043 6.03952 2.55806 5.94189L3.44195 5.058C3.53958 4.96037 3.69787 4.96037 3.7955 5.058L8.00001 9.26251L12.2045 5.058C12.3021 4.96037 12.4604 4.96037 12.5581 5.058L13.4419 5.94189C13.5396 6.03952 13.5396 6.19781 13.4419 6.29544L8.17678 11.5606C8.07915 11.6582 7.92086 11.6582 7.82323 11.5606L2.55806 6.29544Z" fill="currentColor"/> 143</svg></div><div>Resources</div></div><nav class="navbar1_dropdown-list w-dropdown-list"><a fs-scrolldisable-element="enable" href="/case-studies/customers" class="nav-dropdown-item w-inline-block"><img alt="" loading="lazy" src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/643a3ce972b2cb4120e9fc99_Featured%20icon-1.svg" class="integration-nav-image"/><div>Customer Stories</div></a><a fs-scrolldisable-element="enable" href="/resources/support-insights" class="nav-dropdown-item w-inline-block"><img alt="" loading="lazy" src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/643a3ce917fe0c04f0a61165_Featured%20icon-2.svg" class="integration-nav-image"/><div>Podcast</div></a><a fs-scrolldisable-element="enable" href="/resources/collections" class="nav-dropdown-item w-inline-block"><img alt="" loading="lazy" src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/643da919144293b3f60eebe4_sentisum-blog.svg" class="integration-nav-image"/><div>Blog</div></a><a fs-scrolldisable-element="enable" href="/resources/support-webinars" class="nav-dropdown-item w-inline-block"><img alt="" loading="lazy" src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/643a3ceacfc7dd29be2520b3_Featured%20icon-3.svg" class="integration-nav-image"/><div>Support Webinars</div></a><a fs-scrolldisable-element="enable" href="/resources/ebooks" class="nav-dropdown-item w-inline-block"><img alt="" loading="lazy" src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/643a3ce9488de2e65e837a5a_Featured%20icon-4.svg" class="integration-nav-image"/><div>Books & guides</div></a></nav></div><div data-hover="true" data-delay="200" data-w-id="266c03c9-be1f-0474-4492-208ea8847a45" class="navbar1_menu-dropdown w-dropdown"><div class="navbar1_dropdown-toggle w-dropdown-toggle"><div class="dropdown-icon w-embed"><svg width=" 100%" height=" 100%" viewBox="0 0 16 16" fill="none" > 144<path fill-rule="evenodd" clip-rule="evenodd" d="M2.55806 6.29544C2.46043 6.19781 2.46043 6.03952 2.55806 5.94189L3.44195 5.058C3.53958 4.96037 3.69787 4.96037 3.7955 5.058L8.00001 9.26251L12.2045 5.058C12.3021 4.96037 12.4604 4.96037 12.5581 5.058L13.4419 5.94189C13.5396 6.03952 13.5396 6.19781 13.4419 6.29544L8.17678 11.5606C8.07915 11.6582 7.92086 11.6582 7.82323 11.5606L2.55806 6.29544Z" fill="currentColor"/> 145</svg></div><div>Company</div></div><nav class="navbar1_dropdown-list w-dropdown-list"><a fs-scrolldisable-element="enable" href="/about/our-story" class="nav-dropdown-item w-inline-block"><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/643a3d99488de2c86783807f_Featured%20icon.svg" loading="lazy" alt="" class="integration-nav-image"/><div>About us</div></a><a fs-scrolldisable-element="enable" href="/about/team" class="nav-dropdown-item w-inline-block"><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/643a3d98dda0a3ed869a76f8_Featured%20icon-1.svg" loading="lazy" alt="" class="integration-nav-image"/><div>Our team</div></a><a fs-scrolldisable-element="enable" href="/about/contact" class="nav-dropdown-item w-inline-block"><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/643a3d98bac265e5e48a9d0b_Featured%20icon-2.svg" loading="lazy" alt="" class="integration-nav-image"/><div>Contact us</div></a><a href="/about/privacy-policy" class="nav-dropdown-item hidden w-inline-block"><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/643a3d98c9e8899b57eb44aa_Featured%20icon-3.svg" loading="lazy" alt="" class="integration-nav-image"/><div>Privacy</div></a><a href="https://www.sentisum.com/security" target="_blank" class="nav-dropdown-item hidden w-inline-block"><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/643a3d99cfc7ddc8cc252b77_Featured%20icon-4.svg" loading="lazy" alt="" class="integration-nav-image"/><div>Security</div></a></nav></div></div><div class="navbar1_menu-buttons"><a fs-scrolldisable-element="enable" href="/book-demo" class="button-new is-small w-button">Book a demo</a></div></nav><div class="navbar1_menu-button w-nav-button"><div fs-scrolldisable-element="disable" class="menu-icon1"><div class="menu-icon1_line-top"></div><div class="menu-icon1_line-middle"><div class="menu-icon_line-middle-inner"></div></div><div class="menu-icon1_line-bottom"></div></div></div></div></div></div><section class="section-n dark-bg">
145<div class="main-wp"><div class="main-hero-wpp"><div class="kyo-bysentisum-wp"><div class="body-2-light">CX Intelligence Software</div></div><div class="title-hero"><h1 class="hero-h1-heading center-align heading-rotator">CX intelligence to<br/><span class="text-orange">cut contacts. </span><span class="text-orange">cut complaints.</span> <span class="text-orange">cut cost.</span> <span class="text-orange">lift CSAT.</span> <span class="text-orange">lift LTV.</span><span class="text-orange"> </span></h1><div class="div-block-1073"><div class="body-2-light text-color-white">SentiSum reads and scores every customer conversation in full, human or AI, no sampling, and tells you what to fix, where you're leaking, and what each fix is worth in dollars. Custom-built on your data, never a generic AI.</div></div><div class="w-embed"><style> 146 .heading-rotator > span { 147 position: absolute; 148 left: 0; 149 right: 0; 150 opacity: 0; 151 transform: translateY(16px); 152 animation: headingSpanRot 10s infinite ease-in-out; 153 } 154 155 .heading-rotator > span:nth-child(1) { 156 animation-delay: 0s; 157 } 158 159 .heading-rotator > span:nth-child(2) { 160 animation-delay: 2s; 161 } 162 163 .heading-rotator > span:nth-child(3) { 164 animation-delay: 4s; 165 } 166 167 .heading-rotator > span:nth-child(4) { 168 animation-delay: 6s; 169 } 170 171 .heading-rotator > span:nth-child(5) { 172 animation-delay: 8s; 173 } 174 175 @keyframes headingSpanRot { 176 0%, 177 100% { 178 opacity: 0; 179 transform: translateY(16px); 180 } 181 182 2%, 183 18% { 184 opacity: 1; 185 transform: translateY(0); 186 } 187 188 20% { 189 opacity: 0; 190 transform: translateY(-16px); 191 } 192 } 193</style></div></div><div class="global-button-wp less-margin"><a href="/free-trial" class="primary-btn primary-btn-bg d-none w-inline-block"><div class="cta-text-wp"><div class="first-text">Start Free Trial</div><div class="move-text">Start Free Trial</div></div></a><a href="/book-demo" class="secondary-btn w-inline-block"><div class="secondary-wp"><div class="cta-text-wp secondary"><div class="first-text white-text">Book a Demo</div><div class="move-text white-text">Book a Demo</div></div></div></a></div><div class="taxonomy-text-wp"><div class="body-2-light text-color-white taxonomy-text">No  taxonomy  setup   ·  SOC  2  Type  2   ·  GDPR   ·  EU   residency   ·  PII   redaction</div></div><div class="ask-embed-wp"><div class="ask-embed w-embed w-script"><!doctype html> 194<html lang="en"> 195 <head> 196 <meta charset="UTF-8" /> 197 <meta name="viewport" content="width=device-width, initial-scale=1.0" /> 198 <title>Typing + Answer Reveal Animation</title> 199 <style> 200 .ask-card { 201 background: linear-gradient( 202 180deg, 203 rgba(255, 255, 255, 0.05), 204 rgba(255, 255, 255, 0.015) 205 ); 206 border: 1px solid rgba(242, 237, 228, 0.16); 207 border-radius: 22px; 208 padding: 10px; 209 box-shadow: 0 60px 120px -30px rgba(0, 0, 0, 0.8); 210 } 211 .ask-inner { 212 background: rgba(12, 11, 9, 0.75); 213 border-radius: 14px; 214 padding: 26px 28px; 215 } 216 .ask-top { 217 display: flex; 218 justify-content: space-between; 219 margin-bottom: 20px; 220 font-family: "IBM Plex Mono", monospace; 221 font-size: 10.5px; 222 letter-spacing: 0.16em; 223 text-transform: uppercase; 224 color: #6f6a61; 225 } 226 .ask-top span:last-child { 227 color: #f25c20; 228 } 229 .ask-q { 230 font-family: "Georgia", serif; 231 font-style: italic; 232 font-size: clamp(19px, 2.4vw, 27px); 233 font-weight: 400; 234 color: #f2ede4; 235 min-height: 1.5em; 236 } 237 .ask-q .caret { 238 display: inline-block; 239 width: 1.5px; 240 height: 1em; 241 background: #f25c20; 242 vertical-align: -0.12em; 243 margin-left: 5px; 244 animation: blink 1.1s steps(1) infinite; 245 } 246 @keyframes blink { 247 50% { 248 opacity: 0; 249 } 250 } 251 .ask-answer { 252 margin-top: 22px; 253 padding-top: 22px; 254 border-top: 1px solid rgba(242, 237, 228, 0.09); 255 opacity: 0; 256 transform: translateY(6px); 257 transition: 258 opacity 0.6s, 259 transform 0.6s; 260 min-height: 96px; 261 } 262 .ask-answer.show { 263 opacity: 1; 264 transform: translateY(0); 265 } 266 .ask-answer .at { 267 font-size: 15px; 268 line-height: 1.7; 269 color: #a9a297; 270 max-width: 640px; 271 } 272 .ask-answer .at b { 273 color: #f2ede4; 274 font-weight: 600; 275 } 276 .ask-answer .chips { 277 display: flex; 278 gap: 20px; 279 margin-top: 16px; 280 flex-wrap: wrap; 281 font-family: "IBM Plex Mono", monospace; 282 font-size: 11px; 283 letter-spacing: 0.06em; 284 color: #6f6a61; 285 } 286 .ask-answer .chips b { 287 color: #f25c20; 288 font-weight: 500; 289 } 290 </style> 291 </head> 292 <body> 293 <div class="container"> 294 <div class="ask-card"> 295 <div class="ask-inner"> 296 <div class="ask-top">
297 <span>Kyo · ask anything</span> 298 <span id="askTimer">answered in 3.2s</span> 299 </div> 300 <div class="ask-q"> 301 <span id="askTyped"></span><span class="caret"></span> 302 </div> 303 <div class="ask-answer" id="askAnswer"> 304 <div class="at" id="ansText"></div> 305 <div class="chips" id="ansChips"></div> 306 </div> 307 </div> 308 </div> 309 </div> 310 311
311<script> 312 (function () { 313 const QA = [ 314 { 315 q: "Where are we leaking revenue this month?", 316 a: "Returns flow is your biggest leak: AHT up <b>47%</b> and your BPO partner scoring <b>22% below</b> in-house CSAT.", 317 chips: [ 318 "<b>$480k/yr</b> exposure", 319 "412 source tickets", 320 "drill to source â", 321 ], 322 t: "3.2s", 323 }, 324 { 325 q: "Why did refund contacts spike last week?", 326 a: "Refunds rose <b>38% week-over-week</b>. 76% trace to Subscribe & Save customers hitting the pause-flow shipped Aug 12.", 327 chips: [ 328 "567 tickets", 329 "<b>$285k</b> LTV at risk", 330 "churn-risk cohort", 331 ], 332 t: "2.8s", 333 }, 334 { 335 q: "Which BPO is dragging CSAT?", 336 a: "Partner X: <b>22 points below</b> your in-house benchmark, concentrated in the returns flow. Coaching list ready per advisor.", 337 chips: [ 338 "every conversation scored", 339 "advisor-level detail", 340 "<b>no surveys</b> required", 341 ], 342 t: "3.6s", 343 }, 344 { 345 q: "What should we automate first?", 346 a: '<b>23,940 pure-lookup</b> "Where\'s my order?" calls a year are being handed to humans. High volume, zero emotional charge.', 347 chips: [ 348 "<b>$400k/yr</b> recoverable", 349 "bot-ready 85/100", 350 "business case â", 351 ], 352 t: "2.4s", 353 }, 354 ]; 355 356 const typed = document.getElementById("askTyped"); 357 const ansBox = document.getElementById("askAnswer"); 358 const ansText = document.getElementById("ansText"); 359 const ansChips = document.getElementById("ansChips"); 360 const askTimer = document.getElementById("askTimer"); 361 let qi = 0; 362 363 function runQA() { 364 const item = QA[qi]; 365 typed.textContent = ""; 366 ansBox.classList.remove("show"); 367 let i = 0; 368 const t = setInterval(() => { 369 typed.textContent = item.q.slice(0, ++i); 370 if (i >= item.q.length) { 371 clearInterval(t); 372 setTimeout(() => { 373 ansText.innerHTML = item.a; 374 ansChips.innerHTML = item.chips 375 .map((c) => `<span>${c}</span>`) 376 .join(""); 377 askTimer.textContent = "answered in " + item.t; 378 ansBox.classList.add("show"); 379 setTimeout(() => { 380 qi = (qi + 1) % QA.length; 381 runQA(); 382 }, 5600); 383 }, 550); 384 } 385 }, 52); 386 } 387 runQA(); 388 })(); 389 </script>
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392<div class="main-wp"><div class="h2-wp max-width-large"><h2 class="h2-n">YOUR VoC PROGRAM ISNâT WORKING. AND ITâS <span class="span-primary">COSTING YOU CUSTOMERS.</span></h2></div><div class="lists-wp add-flex"><div class="customer-quote-wp"><div class="customer-tag neutral-700"><div>Feedback Is Siloed Across Tools and Teams</div></div><div role="group" class="highlight-paragraph _1">Surveys, tickets, reviews, social posts & CRM notes live in different platforms owned by different teams.<br/><strong>SentiSum brings it all together, so everyone sees the full picture.</strong></div></div><div class="customer-quote-wp"><div class="customer-tag neutral-700"><div>Insights Arrive Too Late</div></div><div role="group" class="highlight-paragraph _2">Most VoC tools surface problems only after NPS drops or complaints pile up.<br/><strong>SentiSum flags issues before customers feel the pain.</strong></div></div><div role="group" class="customer-quote-wp"><div class="customer-tag neutral-700"><div>Itâs Hard to Use. So No One Uses It.<br/></div></div><div role="group" class="highlight-paragraph _3">Most VoC tools are clunky, buried in dashboards, or require a data team.<br/><strong>SentiSum makes insights instant, simple, and accessible to everyone.</strong></div></div></div></div></section><section class="section-n pt-0"><div class="main-wp"><div class="conversations-content-wp"><div class="platform-wp"><div class="h2-wp max-width-large plus-max-width-large"><h2 class="h2-n sub-heading text-white fw-semibold">AI answered the ticket. It never told you <span class="text-orange">why </span>the ticket exists.</h2></div><div class="body-3 common-para plus-para">Deflection made each contact cheaper. It did nothing about the failures generating the contacts.</div></div><div><div class="ticket-animation-wp w-embed"><!doctype html> 393<html lang="en"> 394 <head> 395 <meta charset="UTF-8" /> 396 <meta name="viewport" content="width=device-width, initial-scale=1" /> 397 <title>SentiSum · The CX Intelligence Layer</title> 398 <meta 399 name="description" 400 content="SentiSum reads every customer conversation in full â human or AI, no sampling â and tells you what to fix, where you're leaking, and what each fix is worth in dollars. Custom-built on your data, never a generic model." 401 /> 402 <link rel="preconnect" href="https://fonts.googleapis.com" /> 403 <link rel="preconnect" href="https://fonts.gstatic.com" crossorigin /> 404 <link 405 href="https://fonts.googleapis.com/css2?family=Archivo:ital,wght@0,400..700;1,400..700&family=Inter:wght@400;500;600;650&family=Newsreader:ital,opsz,wght@1,6..72,400;1,6..72,500&family=IBM+Plex+Mono:wght@400;500&display=swap" 406 rel="stylesheet" 407 /> 408 <style> 409 :root { 410 --bg: #0c0b09; 411 --bg2: #0f0e0b; 412 --card: rgba(255, 255, 255, 0.025); 413 --card2: rgba(255, 255, 255, 0.045); 414 --hair: rgba(242, 237, 228, 0.09); 415 --hair2: rgba(242, 237, 228, 0.16); 416 --text: #f2ede4; 417 --text2: #a9a297; 418 --text3: #6f6a61; 419 --orange: #f25c20; 420 --paper: #faf8f5; 421 --ink: #171511; 422 --ink2: #5b564e; 423 --hair-l: #e8e4dc; 424 --sans: "Inter", -apple-system, sans-serif; 425 --serif: "Newsreader", Georgia, serif; 426 --mono: "IBM Plex Mono", monospace; 427 } 428 * { 429 margin: 0; 430 padding: 0; 431 box-sizing: border-box; 432 } 433 html { 434 scroll-behavior: smooth; 435 } 436 body { 437 background: var(--bg); 438 color: var(--text); 439 font-family: var(--sans); 440 font-size: 16px; 441 line-height: 1.65; 442 -webkit-font-smoothing: antialiased; 443 text-rendering: optimizeLegibility; 444 } 445 a { 446 color: inherit; 447 text-decoration: none; 448 } 449 ::selection { 450 background: var(--orange); 451 color: #fff; 452 } 453 454 main { 455 position: relative; 456 z-index: 2; 457 } 458 459 @keyframes dashflow { 460 to { 461 stroke-dashoffset: -28; 462 } 463 } 464 @keyframes enrich { 465 0%, 466 22% { 467 opacity: 0; 468 transform: translateY(3px); 469 } 470 6%, 471 16% { 472 opacity: 1; 473 transform: translateY(0); 474 } 475 100% { 476 opacity: 0; 477 } 478 } 479 @keyframes corepulse { 480 0%, 481 100% { 482 box-shadow: 483 0 0 0 0 rgba(240, 78, 18, 0.3), 484 0 16px 48px -10px rgba(240, 78, 18, 0.45); 485 } 486 50% { 487 box-shadow: 488 0 0 0 10px rgba(240, 78, 18, 0), 489 0 16px 48px -10px rgba(240, 78, 18, 0.45); 490 } 491 } 492 493 .grain { 494 position: fixed; 495 inset: 0; 496 z-index: 1; 497 pointer-events: none; 498 opacity: 0.5; 499 background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='160' height='160'%3E%3Cfilter id='n'%3E%3CfeTurbulence type='fractalNoise' baseFrequency='0.9' numOctaves='2'/%3E%3Cfe
499ColorMatrix values='0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0.025 0'/%3E%3C/filter%3E%3Crect width='160' height='160' filter='url(%23n)'/%3E%3C/svg%3E"); 500 } 501 502 .kyo-circle { 503 width: 96px; 504 height: 96px; 505 min-width: 96px; 506 min-height: 96px; 507 max-width: 96px; 508 max-height: 96px; 509 border-radius: 20px; 510 flex-shrink: 0; 511 flex-grow: 0; 512 background: linear-gradient( 513 145deg, 514 #ff8a3d 0%, 515 #f0662b 45%, 516 #dc4410 100% 517 ); 518 display: flex; 519 align-items: center; 520 justify-content: center; 521 animation: corepulse 3.6s ease-in-out infinite; 522 } 523 524 .kyo-grid { 525 position: relative; 526 display: grid; 527 grid-template-columns: 528 minmax(140px, 180px) 529 minmax(40px, 1fr) 530 auto 531 minmax(40px, 1fr) 532 minmax(220px, 220px); 533 align-items: center; 534 gap: 0; 535 } 536 .kyo-circle span { 537 font-size: 28px; 538 color: white; 539 } 540 541 /* ===== RESPONSIVE FIX: 960px se niche ===== */ 542 @media (max-width: 960px) { 543 .kyo-grid { 544 grid-template-columns: 1fr; 545 gap: 0; 546 justify-content: center; 547 } 548 .center-core { 549 margin: 24px 0; 550 } 551 552 /* Left column - channels */ 553 .left-channels { 554 order: 1; 555 display: flex; 556 flex-direction: column; 557 gap: 12px; 558 } 559 560 /* SVG paths - hide on mobile/tablet */ 561 .left-path-svg, 562 .right-path-svg { 563 display: none !important; 564 } 565 566 /* Center circle */ 567 .center-core { 568 order: 2; 569 display: flex; 570 flex-direction: column; 571 align-items: center; 572 justify-content: center; 573 gap: 8px; 574 padding: 4px 0; 575 } 576 577 /* Right column - outcomes */ 578 .right-outcomes { 579 order: 3; 580 display: flex; 581 flex-direction: column; 582 gap: 12px; 583 background: rgba(255, 255, 255, 0.03); 584 padding: 20px; 585 border-radius: 12px; 586 } 587 588 /* Fix circle size on smaller screens */ 589 .kyo-circle { 590 width: 80px; 591 height: 80px; 592 min-width: 80px; 593 min-height: 80px; 594 max-width: 80px; 595 max-height: 80px; 596 } 597 598 .kyo-circle span { 599 font-size: 20px; 600 } 601 602 /* Labels adjustment */ 603 .right-outcomes .section-label { 604 margin-bottom: 8px; 605 } 606 607 .right-outcomes .outcome-item { 608 padding: 12px 0 12px 16px; 609 border-left: 2px solid rgba(240, 102, 43, 0.4); 610 } 611 612 .right-outcomes .outcome-item .label { 613 font-size: 15px; 614 font-weight: 600; 615 color: #f1ede6; 616 } 617 618 .right-outcomes .outcome-item .desc { 619 font-size: 13px; 620 color: #8e877b; 621 line-height: 1.4; 622 margin-top: 2px; 623 } 624 625 /* Hide the floating labels on right side */ 626 .right-labels { 627 display: none !important; 628 } 629 630 /* Adjust card padding */ 631 .card-inner { 632 padding: 24px 20px !important; 633 } 634 635 .wrap { 636 padding: 0 16px; 637 } 638 639 section { 640 padding: 12px 0; 641 } 642 } 643 644 /* Extra small screens */ 645 @media (max-width: 480px) { 646 .kyo-circle { 647 width: 68px; 648 height: 68px; 649 min-width: 68px; 650 min-height: 68px; 651 max-width: 68px; 652 max-height: 68px; 653 } 654 655 .kyo-circle span { 656 font-size: 17px; 657 } 658 659 .card-inner { 660 padding: 18px 14px !important; 661 border-radius: 16px; 662 } 663 664 .channel-item { 665 padding: 10px 14px !important; 666 border-radius: 8px; 667 } 668 669 .channel-item span:first-child { 670 font-size: 14px; 671 } 672 673 .right-outcomes { 674 padding: 16px !important; 675 } 676 677 .right-outcomes .outcome-item { 678 padding: 10px 0 10px 14px; 679 } 680 681 .right-outcomes .outcome-item .label { 682 font-size: 14px; 683 } 684 685 .right-outcomes .outcome-item .desc { 686 font-size: 12.5px; 687 } 688 689 .section-label { 690 font-size: 9.5px !important; 691 } 692 } 693 694 /* Common styles - keep everything clean */ 695 .card-inner { 696 position: relative; 697 background: #161311; 698 border-radius: 20px; 699 padding: 36px 40px; 700 overflow: hidden; 701 box-shadow: 0 28px 70px -32px rgba(20, 15, 10, 0.5); 702 } 703 704 .card-glow { 705 position: absolute; 706 inset: 0; 707 background: radial-gradient( 708 560px 360px at 50% 50%, 709 rgba(240, 78, 18, 0.1), 710 transparent 65% 711 ); 712 pointer-events: none; 713 } 714
715 .left-channels { 716 display: flex; 717 flex-direction: column; 718 gap: 14px; 719 } 720 721 .section-label { 722 font-family: "IBM Plex Mono", monospace; 723 font-size: 10.5px; 724 letter-spacing: 0.22em; 725 color: #6e675d; 726 margin-bottom: 4px; 727 } 728 729 .section-label.orange { 730 color: #f0662b; 731 } 732 733 .channel-item { 734 display: flex; 735 align-items: baseline; 736 justify-content: space-between; 737 gap: 12px; 738 background: rgba(255, 255, 255, 0.03); 739 border: 1px solid rgba(255, 255, 255, 0.1); 740 border-radius: 10px; 741 padding: 14px 16px; 742 } 743 744 .channel-item .name { 745 font-size: 15px; 746 font-weight: 600; 747 color: #edeae3; 748 letter-spacing: -0.01em; 749 } 750 751 .channel-item .platform { 752 font-family: "IBM Plex Mono", monospace; 753 font-size: 10px; 754 letter-spacing: 0.08em; 755 color: #6e675d; 756 } 757 758 .center-core { 759 display: flex; 760 flex-direction: column; 761 align-items: center; 762 gap: 12px; 763 justify-content: center; 764 } 765 766 .center-core .mono-tag { 767 font-family: "IBM Plex Mono", monospace; 768 font-size: 10px; 769 letter-spacing: 0.2em; 770 color: #b9682f; 771 text-align: center; 772 } 773 774 .right-outcomes { 775 display: flex; 776 flex-direction: column; 777 gap: 14px; 778 background: rgba(255, 255, 255, 0.03); 779 padding: 20px; 780 border-radius: 10px; 781 } 782 783 .outcome-item { 784 display: flex; 785 flex-direction: column; 786 gap: 2px; 787 padding: 12px 0 12px 16px; 788 border-left: 1px solid rgba(240, 102, 43, 0.4); 789 } 790 791 .outcome-item .label { 792 font-size: 16px; 793 font-weight: 600; 794 color: #f1ede6; 795 letter-spacing: -0.01em; 796 } 797 798 .outcome-item .desc { 799 font-size: 13.5px; 800 color: #8e877b; 801 line-height: 1.4; 802 } 803 804 .left-path-svg, 805 .right-path-svg { 806 width: 100%; 807 height: 220px; 808 display: block; 809 } 810 811 .right-labels { 812 position: absolute; 813 left: 0; 814 right: 6px; 815 top: 0; 816 bottom: 0; 817 pointer-events: none; 818 } 819 820 .right-labels span { 821 position: absolute; 822 left: 0; 823 right: 0; 824 text-align: center; 825 font-family: "IBM Plex Mono", monospace; 826 font-size: 11.5px; 827 letter-spacing: 0.12em; 828 color: #f0913f; 829 opacity: 0; 830 animation: enrich 14s linear infinite; 831 pointer-events: none; 832 } 833 834 .right-labels span:nth-child(1) { 835 top: 22px; 836 animation-delay: 0s; 837 } 838 .right-labels span:nth-child(2) { 839 top: 82px; 840 animation-delay: 3.5s; 841 } 842 .right-labels span:nth-child(3) { 843 top: 130px; 844 animation-delay: 7s; 845 } 846 .right-labels span:nth-child(4) { 847 top: 186px; 848 animation-delay: 10.5s; 849 } 850 851 /* SVG wrapper for right side */ 852 .right-svg-wrapper { 853 position: relative; 854 overflow: hidden; 855 } 856 </style> 857 </head> 858 <body> 859 <div class="grain"></div> 860 <main> 861 <section> 862 <div> 863 <div class="card-inner"> 864 <div class="card-glow"></div> 865 866 <div class="kyo-grid"> 867 <!-- LEFT: Channels --> 868 <div class="left-channels"> 869 <div class="section-label">EVERY CHANNEL</div> 870 <div class="channel-item"> 871 <span class="name">Tickets</span> 872 <span class="platform">Zendesk</span> 873 </div> 874 <div class="channel-item"> 875 <span class="name">Calls</span> 876 <span class="platform">NICE</span> 877 </div> 878 <div class="channel-item"> 879 <span class="name">Chats</span> 880 <span class="platform">Intercom</span> 881 </div> 882 <div class="channel-item">
883 <span class="name">AI agents</span> 884 <span class="platform">bot + voice</span> 885 </div> 886 </div> 887 888 <!-- SVG: Left to Center --> 889 <svg 890 class="left-path-svg" 891 viewBox="0 0 150 220" 892 preserveAspectRatio="none" 893 fill="none" 894 > 895 <path 896 id="p1" 897 d="M0,30 C60,30 90,110 150,110" 898 stroke="rgba(255,255,255,0.16)" 899 stroke-width="1" 900 stroke-dasharray="5 9" 901 style="animation: dashflow 1.6s linear infinite" 902 ></path> 903 <path 904 id="p2" 905 d="M0,83 C60,83 90,110 150,110" 906 stroke="rgba(255,255,255,0.16)" 907 stroke-width="1" 908 stroke-dasharray="5 9" 909 style="animation: dashflow 1.4s linear infinite" 910 ></path> 911 <path 912 id="p3" 913 d="M0,137 C60,137 90,110 150,110" 914 stroke="rgba(255,255,255,0.16)" 915 stroke-width="1" 916 stroke-dasharray="5 9" 917 style="animation: dashflow 1.9s linear infinite" 918 ></path> 919 <path 920 id="p4" 921 d="M0,190 C60,190 90,110 150,110" 922 stroke="rgba(255,255,255,0.16)" 923 stroke-width="1" 924 stroke-dasharray="5 9" 925 style="animation: dashflow 1.7s linear infinite" 926 ></path> 927 <circle r="3" fill="#F0662B" opacity="0.75"> 928 <animateMotion 929 dur="4.5s" 930 begin="2.8s" 931 repeatCount="indefinite" 932 > 933 <mpath href="#p4"></mpath> 934 </animateMotion> 935 </circle> 936 <circle r="3" fill="#F0662B"> 937 <animateMotion dur="3.6s" repeatCount="indefinite"> 938 <mpath href="#p1"></mpath> 939 </animateMotion> 940 </circle> 941 <circle r="3" fill="#F0662B" opacity="0.8"> 942 <animateMotion 943 dur="4.2s" 944 begin="1.2s" 945 repeatCount="indefinite" 946 > 947 <mpath href="#p2"></mpath> 948 </animateMotion> 949 </circle> 950 <circle r="3" fill="#F0662B" opacity="0.7"> 951 <animateMotion 952 dur="3.9s" 953 begin="2.1s" 954 repeatCount="indefinite" 955 > 956 <mpath href="#p3"></mpath> 957 </animateMotion> 958 </circle> 959 </svg> 960 961 <!-- CENTER: Kyo --> 962 <div class="center-core"> 963 <div class="kyo-circle"> 964 <span>Kyo</span> 965 </div> 966 <div class="mono-tag">READS EVERYTHING</div> 967 </div> 968 969 <!-- SVG: Center to Right --> 970 <div class="right-svg-wrapper"> 971 <svg 972 class="right-path-svg"
973 viewBox="0 0 150 220" 974 preserveAspectRatio="none" 975 fill="none" 976 > 977 <path 978 id="q1" 979 d="M0,110 C60,110 90,44 150,44" 980 stroke="rgba(240,102,43,0.35)" 981 stroke-width="1" 982 stroke-dasharray="5 9" 983 style="animation: dashflow 1.6s linear infinite" 984 ></path> 985 <path 986 id="q2" 987 d="M0,110 L150,110" 988 stroke="rgba(240,102,43,0.35)" 989 stroke-width="1" 990 stroke-dasharray="5 9" 991 style="animation: dashflow 1.4s linear infinite" 992 ></path> 993 <path 994 id="q3" 995 d="M0,110 C60,110 90,176 150,176" 996 stroke="rgba(240,102,43,0.35)" 997 stroke-width="1" 998 stroke-dasharray="5 9" 999 style="animation: dashflow 1.9s linear infinite" 1000 ></path> 1001 <circle r="3" fill="#F0662B"> 1002 <animateMotion 1003 dur="3.8s" 1004 begin="0.5s" 1005 repeatCount="indefinite" 1006 > 1007 <mpath href="#q1"></mpath> 1008 </animateMotion> 1009 </circle> 1010 <circle r="3" fill="#F0662B" opacity="0.8"> 1011 <animateMotion 1012 dur="3.4s" 1013 begin="1.6s" 1014 repeatCount="indefinite" 1015 > 1016 <mpath href="#q2"></mpath> 1017 </animateMotion> 1018 </circle> 1019 <circle r="3" fill="#F0662B" opacity="0.7"> 1020 <animateMotion 1021 dur="4.1s" 1022 begin="2.4s" 1023 repeatCount="indefinite" 1024 > 1025 <mpath href="#q3"></mpath> 1026 </animateMotion> 1027 </circle> 1028 </svg> 1029 <div class="right-labels"> 1030 <span>taxonomy</span> 1031 <span>cost impact</span> 1032 <span>escalation risk</span> 1033 <span>root cause</span> 1034 </div> 1035 </div> 1036 1037 <!-- RIGHT: Outcomes --> 1038 <div class="right-outcomes"> 1039 <div class="section-label orange">THE WHY, DELIVERED</div> 1040 <div class="outcome-item"> 1041 <span class="label">Root cause</span> 1042 <span class="desc">why every ticket exists</span> 1043 </div> 1044 <div class="outcome-item"> 1045 <span class="label">Priced</span> 1046 <span class="desc">what each failure costs</span> 1047 </div> 1048 <div class="outcome-item"> 1049 <span class="label">Routed</span> 1050 <span class="desc">to the team that fixes it</span> 1051 </div> 1052 </div> 1053 </div> 1054 </div> 1055 </div> 1056 </section> 1057 </main> 1058 </body> 1059</html> 1060</div></div></div></div></section><section class="section-n dark-bg agents-section"><div class="main-wp agents-main-wp"><div class="cards-main-sticky"><div><div class="first-voc-wp agents-content-wp specialised-content-wp"><div class="agents-highlighter-wp"><div class="kyo-bysentisum-wp"><div class="body-2-light">Specialised AI Agents</div></div></div><div class="h2-wp text-align-center specialised-heading-wp"><h2 class="h2-n neutral-0 agents-title">One intelligence layer. <span class="text-orange">Unlimited AI agents.</span></h2></div><div class="subtext-new specialised-subtext"><div class="body-3 neutral-400 agents-para"><span class="specialised-text-dark">Kyo is the CX intelligence layer.</span>Â One AI brain reading every customer conversation across your CX, powering three specialised agents â Early Warning, Insights, Quality. Extensible to new agents as your team's questions evolve.</div></div></div><div class="voc-card-wp agent-cards-wp"><a data-w-id="7b575ff4-72a5-d977-23d5-50b2496a79a7" href="#early-warning-agent" class="agent-card
1060warning-card w-inline-block"><div class="agent-card-head-wp"><div class="div-block-1083"><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/6a7ae5955c04530d76c9980a_859ec50e74e9dd08236eac632e68410c_Early%20Warning%20agent.svg" loading="lazy" alt="Early Warning agent icon" class="agent-icon"/><p class="pillars-card-number">AGENT 01</p></div><div><div class="h5-wp max-w-none agent-card-heading-wp"><div class="h5-n bold neutral-900 agents-card-title">Early Warning Agent</div></div><div class="body-4"><div class="body-5 neutral-700 agents-card-para">Spot anomalies the moment they start â before they compound.</div></div></div></div><div><div class="agent-button agent-button-2"><div>Explore Early Warning</div><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/6a7ae4576136775354480a46_Arrow%20orange.svg" loading="lazy" alt="Right Arrow Icon" class="dark-agent-button-icon"/></div></div></a><a data-w-id="254c3b6f-3ab6-fe51-e688-35bf61467761" href="#early-warning-agent" class="agent-card warning-card w-inline-block"><div class="agent-card-head-wp"><div class="div-block-1083"><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/6a7ae5955c04530d76c9980a_859ec50e74e9dd08236eac632e68410c_Early%20Warning%20agent.svg" loading="lazy" alt="Early Warning agent icon" class="agent-icon"/><p class="pillars-card-number">AGENT 02</p></div><div><div class="h5-wp max-w-none agent-card-heading-wp"><div class="h5-n bold neutral-900 agents-card-title">Insights Agent</div></div><div class="body-4"><div class="body-5 neutral-700 agents-card-para">Plain-English questions. Root cause + $ impact in seconds.</div></div></div></div><div><div class="agent-button agent-button-2"><div>Explore Insights</div><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/6a7ae4576136775354480a46_Arrow%20orange.svg" loading="lazy" alt="Right Arrow Icon" class="dark-agent-button-icon"/></div></div></a><a data-w-id="b8da01c2-068c-a6e7-0a6d-54dc772d497d" href="#quality-agent" class="agent-card w-inline-block"><div class="agent-card-head-wp"><div class="div-block-1083"><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/6a7aeb4cfa93091cee6777b7_0a04481fa8e948e26c5f8ce917204281_quality%20agent%20icon.svg" loading="lazy" alt="quality agent icon" class="agent-icon"/><p class="pillars-card-number">AGENT 03</p></div><div><div class="h5-wp agent-card-heading-wp"><div class="h5-n bold neutral-900 agents-card-title">Quality Agent</div></div><div class="body-4"><div class="body-5 neutral-700 agents-card-para">Score every conversation. CSAT, AHT, BPO scoring without surveys.</div></div></div></div><div><div class="agent-button agent-button-2"><div>Explore Auto QA</div><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/6a7ae4576136775354480a46_Arrow%20orange.svg" loading="lazy" alt="Right Arrow Icon" class="dark-agent-button-icon"/></div></div></a><a data-w-id="bcc190c7-5fbc-1ec3-5445-ff41eb6d2a33" href="/book-demo" class="agent-card agent-card-2 w-inline-block"><div class="agent-card-head-wp"><div class="div-block-1083"><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/6a7aeb5fe5a311c3e3efb8dd_own%20agent.svg" loading="lazy" alt="Own agent icon" class="agent-icon"/><p class="pillars-card-number text-white">AGENT 04</p></div><div><div class="h5-wp agent-card-heading-wp"><div class="h5-n bold neutral-900 agents-card-title text-white">Your own agent</div></div><div class="body-4"><div class="body-5 neutral-700 agents-card-para text-white opacity-70">Built on the same brain: your use case, your workflow.</div></div></div></div><div><div class="agent-button dark-agent-button-2"><div>Talk to us</div><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/6a7ae4667f112b037c6ad030_Arrow%20white.svg" loading="lazy" alt="Right Arrow Icon" class="dark-agent-button-icon"/></div></div></a></div><div class="agent-bottom-content-wp"><p class="agent-para">Want to go deeper on the AI brain behind these agents?</p><a data-w-id="4c8e90bc-e5f9-91cd-b74f-95fe79b2404a" href="/product/kyo-ai-engine" class="primary-btn primary-btn-bg w-inline-block"><div class="cta-text-wp"><div class="first-text fw-regular">Meet Kyo</div><div data-w-id="4c8e90bc-e5f9-91cd-b74f-95fe79b2404e" class="move-text">Meet Kyo</div></div></a></div></div></div></div></section><section class="section-n pb-0">
1060<div class="main-wp"><div class="conversations-content-wp"><div class="platform-wp"><div class="h2-wp max-width-large plus-max-width-large"><h2 class="h2-n sub-heading text-white fw-semibold">Four weeks of conversations. Forty-eight hours. <span class="text-orange">$1.8m found.</span></h2></div><div class="body-3 common-para plus-para">Every engagement starts the same way: we read a sample of your real conversations and come back with a priced list. This is a live example, redacted.</div></div><div class="annual-recovery-wp"><div class="top-annual-recovery-wrap"><div class="wp-annual"><div class="kyo-audit-text"><div class="regular-text-rubik">· Kyo audit</div></div><div class="div-block-1074"><div class="delivered-in24-hours-text"><span class="fw-medium">US home retailer</span> · 4-week sample</div></div></div><div class="delivered-in24-hours-text">Delivered in 48 hours · drillable to source ticket</div></div><div class="content-wp-annual-recovery"><div class="content-audit-summary"><div class="regular-text-rubik">AUDIT SUMMARY</div><div class="annual-recoovery-wp"><div class="text-block-234">Annual recovery, identified.</div></div><div class="annual-number-wp"><h2 class="audit-number">$1,820,000</h2></div><div class="common-description"><span class="text-dark">Total recoverable opportunity </span>across <span class="text-dark">Cost & Process, Automation,</span> and <span class="text-dark">Conversation Qualityâ</span> annualised at <span class="text-dark">$151k a month,</span> drillable to every source conversation.</div></div><div class="separation-line"></div><div class="common-description">SPLIT ACROSS THE THREE PILLARs</div><div class="pillars-cards-main-wp"><div class="pillars-cards-wp"><div class="pillars-card"><p class="pillars-card-number">01</p><div class="common-description pillars-card-title">Cost & Process</div><h3 class="pillars-card-heading">$820,000</h3><div class="pillars-card-description">Fulfilment + communication breakdowns. <span class="pillars-card-bold-description">18,256 delivery contacts</span> cascading into 'bad journey' projects (8+ tickets each). Compensation costs included.</div></div><div class="pillars-card"><p class="pillars-card-number">02</p><div class="common-description pillars-card-title">Automation</div><h3 class="pillars-card-heading">$400,000</h3><div class="pillars-card-description"><span class="pillars-card-bold-description">"Where's my order?" </span>+ status checks. 23,940 pure-lookup calls/yr the bot handed to humans.</div></div><div class="pillars-card"><p class="pillars-card-number">03</p><div class="common-description pillars-card-title">Conversation Quality</div><h3 class="pillars-card-heading">$480,000</h3><div class="pillars-card-description">Agent + BPO quality gaps. <span class="pillars-card-bold-description">AHT up 47% on returns flow</span>. BPO Partner X scoring 22% below in-house CSAT. Compounds into low FCR and repeat contacts.</div></div></div><div class="pillars-end-card findings-wp"><div class="pillars-card-description"><span class="pillars-card-bold-description">+ 78 other findings ·</span> long-tail drivers, drillable to source</div><div class="common-description pillars-card-title">$120,000</div></div></div></div></div></div></div></section><section class="section-n dark-bg"><div class="main-wp lives-container"><div class="lives-content-wp"><div class="first-voc-wp agents-content-wp lives-content-wp"><div class="agents-highlighter-wp"><div class="kyo-bysentisum-wp"><div class="body-2-light">Where Kyo Lives</div></div></div><div class="h2-wp text-align-center lives-heading-wp"><h2 class="h2-n neutral-0 agents-title lives-heading">Kyo comes to you.</h2></div><div class="h2-wp text-align-center lives-heading-wp"><h2 class="h2-n neutral-0 agents-title lives-heading text-orange">Not the other way around.</h2></div><div class="subtext-new"><div class="body-3 neutral-400 agents-para lives-para">Slack alerts when something breaks. Claude or ChatGPT queries via MCP. A weekly email brief your CFO can read in 90 seconds. Built AI-native, the dashboard exists if you want it, but the answer arrives where you already work.</div></div></div><div class="lives-tab-wrapper"><div data-current="Tab 1" data-easing="ease" data-duration-in="300" data-duration-out="100" class="w-tabs"><div class="lives-tabs-menu w-tab-menu"><a data-w-tab="Tab 1" class="lives-tab-button w-inline-block w-tab-link w--current"><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69fb0f9c26e56c72fc7a0bd9_601ce70b693d9d4d764bdfbcf3f8e13b_slack%20icon.svg" loading="lazy" alt="Slack Icon"/><div class="live-tab-btn-title">Slack · Push</div></a><a data-w-tab="Tab 2" class="lives-tab-button w-inline-block w-tab-link"><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69fb111aab287ddf5ecc55ba_afc36c96a68e656eb536a50b59245bb1_Claude%20Icon.svg" loading="lazy" alt="Claude Icon"/><div class="live-tab-btn-title">
1060Claude · ChatGPT via MCP</div></a><a data-w-tab="Tab 3" class="lives-tab-button w-inline-block w-tab-link"><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69fb112cacd8170add05bb76_3f8da260a9b9fbda88909b03fef22d33_Email%20Icon.svg" loading="lazy" alt="Email Icon"/><div class="live-tab-btn-title">Email · Weekly</div></a></div><div class="w-tab-content"><div data-w-tab="Tab 1" class="w-tab-pane w--tab-active"><div class="lives-tab-content-wp lives-tab-head-content-wp"><h3 class="lives-tab-heading">When something breaks, <span class="text-orange">Slack tells you.</span></h3><div class="subtext-new mt-0"><div class="body-3 neutral-400 agents-para lives-para">Kyo pings the right channel the moment an anomaly surfaces â with the dollar impact, source tickets, and one-click drilldown attached.</div></div></div><div class="lives-tab-image-wp"><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69fb14c52728f7891781b51f_Slack%20Page%20Image.png" loading="lazy" sizes="(max-width: 2940px) 100vw, 2940px" srcset="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69fb14c52728f7891781b51f_Slack%20Page%20Image-p-500.png 500w, https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69fb14c52728f7891781b51f_Slack%20Page%20Image-p-800.png 800w, https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69fb14c52728f7891781b51f_Slack%20Page%20Image-p-1080.png 1080w, https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69fb14c52728f7891781b51f_Slack%20Page%20Image-p-1600.png 1600w, https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69fb14c52728f7891781b51f_Slack%20Page%20Image-p-2000.png 2000w, https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69fb14c52728f7891781b51f_Slack%20Page%20Image-p-2600.png 2600w, https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69fb14c52728f7891781b51f_Slack%20Page%20Image.png 2940w" alt="Slack Page Image"/></div></div><div data-w-tab="Tab 2" class="w-tab-pane"><div class="lives-tab-content-wp"><h2 class="lives-tab-heading">Ask Kyo <span class="text-orange"><strong>from your AI.</strong></span></h2><div class="subtext-new mt-0"><div class="body-3 neutral-400 agents-para lives-para">Query your support op directly from Claude or ChatGPT via MCP. Plain-English questions in. Cited, drillable answers out.</div></div></div><div class="lives-tab-image-wp"><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69fb163130734030aaef9c11_Claude%20Image.png" loading="lazy" sizes="100vw" srcset="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69fb163130734030aaef9c11_Claude%20Image-p-500.png 500w, https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69fb163130734030aaef9c11_Claude%20Image-p-800.png 800w, https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69fb163130734030aaef9c11_Claude%20Image-p-1080.png 1080w, https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69fb163130734030aaef9c11_Claude%20Image-p-1600.png 1600w, https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69fb163130734030aaef9c11_Claude%20Image-p-2000.png 2000w, https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69fb163130734030aaef9c11_Claude%20Image-p-2600.png 2600w, https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69fb163130734030aaef9c11_Claude%20Image.png 2940w" alt="Claude Image"/></div></div><div data-w-tab="Tab 3" class="w-tab-pane"><div class="lives-tab-content-wp"><h2 class="lives-tab-heading">The Monday brief, <span class="text-orange"><strong>in your inbox.</strong></span></h2><div class="subtext-new mt-0"><div class="body-3 neutral-400 agents-para lives-para">A 90-second digest your CFO can read over coffee. Last week's findings, ranked by dollar impact, in plain English â no app required.</div></div></div><div class="lives-tab-image-wp"><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69fb1656598128e7ba27f3c2_Email%20Image.png" loading="lazy" sizes="100vw" srcset="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69fb1656598128e7ba27f3c2_Email%20Image-p-500.png 500w, https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69fb1656598128e7ba27f3c2_Email%20Image-p-800.png 800w, https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69fb1656598128e7ba27f3c2_Email%20Image-p-1080.png 1080w, https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69fb1656598128e7ba27f3c2_Email%20Image-p-1600.png 1600w, https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69fb1656598128e7ba27f3c2_Email%20Image-p-2000.png 2000w, https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69fb1656598128e7ba27f3c2_Email%20Image-p-2600.png 2600w, https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69fb1656598128e7ba27f3c2_Email%20Image.png 2940w" alt="Email Image"/></div></div></div></div><div class="w-embed"><style> 1061 .lives-tabs-menu::-webkit-scrollbar {
1062 display: none; /* Chrome, Safari */ 1063} 1064</style></div></div></div></div></section><div class="section-block-wp bg-white"><div class="section-wp"><div class="main-wp agent boxes-wrapper"><div class="tab-line"></div><div class="tab-wp"><div class="tab-left-wp"><div class="tab-link _1"></div><div class="tab-link _2 bg-orange"></div><div class="tab-link _3"></div></div></div></div></div><section id="early-warning-agent" class="section-n dark-bg no-padding quality-card-section"><div class="main-wp agent quality-container"><div class="tab-line quality-tab-line"></div><div class="tab-entire-wp quality-card-main-wp"><div class="card-details-wp _w-full"><div class="cards-block quality-card-block"><div class="quality-card"><div class="quality-details-wp"><p class="pillars-card-number">AGENT 01  ⢠ Early Warning</p><div class="h3-wp"><h3 class="quality-card-heading">Early Warning Agent</h3></div><ul role="list" class="list-wp quality-list-wp"><li class="list-item-wp"><div>Most tools alert you after the damage is done</div></li><li class="list-item-wp"><div>Kyo spots delivery delays, bot failures, complaint spikes as they happen</div></li><li class="list-item-wp"><div>Explains exactly 'why' with clear root-cause insights</div></li><li class="list-item-wp"><div>Flags churn risks and SLA breaches before they compound</div></li><li class="list-item-wp"><div>Pushed to Slack â not buried in another dashboard</div></li></ul><a href="/product/early-warning-agent" class="agent-button w-inline-block"><div>Explore Early Warning Agent</div><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69fc536853f3533e8b27a9d8_Right%20Arrow%20Icon.svg" loading="lazy" alt="Right Arrow Icon" class="image-429"/></a></div><div data-w-id="41b505f0-a454-1f31-a080-b89035e3ab3f" class="quality-image-wp"><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69faf7411f3bd9a082ed5557_Early%20Warning%20Image.png" loading="lazy" sizes="(max-width: 1608px) 100vw, 1608px" srcset="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69faf7411f3bd9a082ed5557_Early%20Warning%20Image-p-500.png 500w, https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69faf7411f3bd9a082ed5557_Early%20Warning%20Image-p-800.png 800w, https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69faf7411f3bd9a082ed5557_Early%20Warning%20Image-p-1080.png 1080w, https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69faf7411f3bd9a082ed5557_Early%20Warning%20Image-p-1600.png 1600w, https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69faf7411f3bd9a082ed5557_Early%20Warning%20Image.png 1608w" alt="Quality Agent Image" class="quality-image"/></div></div></div></div></div></div></section><section id="insights-agent" class="section-n light-bg no-padding quality-card-dark-section"><div class="main-wp agent quality-container"><div class="tab-line"></div><div class="tab-entire-wp quality-card-main-wp"><div class="card-details-wp"><div class="cards-block"><div class="quality-card insights-card"><div data-w-id="629a3bc7-46e8-5a87-ceb0-4976995174c5" class="quality-image-wp"><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69faf46f6a704aaa3d5ecede_Insights%20Agent%20Image.png" loading="lazy" sizes="(max-width: 1608px) 100vw, 1608px" srcset="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69faf46f6a704aaa3d5ecede_Insights%20Agent%20Image-p-500.png 500w, https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69faf46f6a704aaa3d5ecede_Insights%20Agent%20Image-p-800.png 800w, https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69faf46f6a704aaa3d5ecede_Insights%20Agent%20Image-p-1080.png 1080w, https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69faf46f6a704aaa3d5ecede_Insights%20Agent%20Image-p-1600.png 1600w, https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69faf46f6a704aaa3d5ecede_Insights%20Agent%20Image.png 1608w" alt="Insights Agent Image" class="quality-image"/></div><div class="quality-details-wp"><p class="pillars-card-number">AGENT 02  ⢠ INSIGHTS</p><div class="h3-wp"><h3 class="quality-card-heading quality-card-heading-light">Insights Agent</h3></div><ul role="list" class="list-wp quality-list-wp quality-dark-list-wp"><li class="list-item-wp"><div>Ask in plain English. Get root cause and $ impact in seconds.</div></li><li class="list-item-wp"><div>Across every channel â tickets, calls, chats, reviews, social</div></li><li class="list-item-wp"><div>Unified taxonomy with no manual setup or tagging required</div></li><li class="list-item-wp"><div>Available where your team works â Slack, Teams, MCP, dashboard</div></li><li class="list-item-wp"><div>Defendable to your CFO â every claim drillable to the source</div></li></ul><a href="/product/insights-agent" class="agent-button agent-white-button w-inline-block"><div>Explore Insights Agent</div><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69fc536853f3533e8b27a9d8_Right%20Arrow%20Icon.svg" loading="lazy" alt="Right Arrow Icon" class="image-429"/></a></div></div></div></div></div></div></section><section id="quality-agent" class="section-n dark-bg no-padding quality-card-section">
1064<div class="main-wp agent quality-container"><div class="tab-line quality-tab-line"></div><div class="tab-entire-wp quality-card-main-wp"><div class="card-details-wp _w-full"><div class="cards-block quality-card-block"><div class="quality-card"><div class="quality-details-wp"><p class="pillars-card-number">AGENT 03  ⢠ QUALITY</p><div class="h3-wp"><h3 class="quality-card-heading">Quality Agent</h3></div><ul role="list" class="list-wp quality-list-wp"><li class="list-item-wp"><div>Score 100% of conversations â no survey gaps, no sampling</div></li><li class="list-item-wp"><div>Predictive CSAT for both bot and agent conversations</div></li><li class="list-item-wp"><div>BPO partner scoring against your in-house benchmarks</div></li><li class="list-item-wp"><div>AHT analysis with churn-risk correlation, in real time</div></li><li class="list-item-wp"><div>Surface low-CSAT outliers and agent script drift the moment they appear</div></li></ul><a href="/product/quality-agent" class="agent-button w-inline-block"><div>Explore Quality Agent</div><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69fc536853f3533e8b27a9d8_Right%20Arrow%20Icon.svg" loading="lazy" alt="Right Arrow Icon" class="image-429"/></a></div><div data-w-id="6e6404f8-7b9a-d1ea-e3d7-c7f7ebd7fdd4" class="quality-image-wp"><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69faebb4b658fb089bf0490b_Quality%20Agent%20Image.png" loading="lazy" sizes="(max-width: 1647px) 100vw, 1647px" srcset="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69faebb4b658fb089bf0490b_Quality%20Agent%20Image-p-500.png 500w, https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69faebb4b658fb089bf0490b_Quality%20Agent%20Image-p-800.png 800w, https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69faebb4b658fb089bf0490b_Quality%20Agent%20Image-p-1080.png 1080w, https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69faebb4b658fb089bf0490b_Quality%20Agent%20Image-p-1600.png 1600w, https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69faebb4b658fb089bf0490b_Quality%20Agent%20Image.png 1647w" alt="Quality Agent Image" class="quality-image"/></div></div></div></div></div></div></section></div><section class="section-n neutral-100"><div class="main-wp"><div class="first-voc-wp full-width"><div class="h2-wp text-align-center"><h2 class="h2-n sub-heading">Real story. <span class="text-orange">Real results.</span></h2></div><div class="subtext-new"><div class="body-3 common-para">What The Best CX Teams Are Doing Differently</div></div></div></div><div class="padding-top padding-medium pt-0"><div class="slider-wrapper"><div class="swipers myswiper"><div class="swiper-wrappers"><div class="swipers-slide"><div class="swipers-slide-image"><a href="#" class="lightbox-link-5 w-inline-block w-lightbox"><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/692806b47f3244011522add6_just-park.webp" loading="lazy" sizes="(max-width: 1510px) 100vw, 1510px" srcset="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/692806b47f3244011522add6_just-park-p-500.webp 500w, https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/692806b47f3244011522add6_just-park-p-800.webp 800w, https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/692806b47f3244011522add6_just-park-p-1080.webp 1080w, https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/692806b47f3244011522add6_just-park.webp 1510w" alt="just park testimonial" class="swiper-card-image"/>
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1077</a></div><div class="swipers-content"><div class="swiper-quote-text"><p class="swiper-content-deatils story-card-para">âWith SentiSum in place, we quickly spotted an issue affecting dozens of drivers daily - a missed tech fix that was costing us thousands in revenueâ</p><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/692531f7631bda2ad9573e0d_quote-symbol.svg" loading="lazy" alt="" class="swiper-quote"/></div><div class="swipers-info"><div class="swiper-info-text"><div class="text-weight-medium story-card-name">Steven Burt</div><div class="text-neutral-600 story-card-sub-name">Sr. Director Global CX</div></div><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/692806b415ce86660e0e5c9d_justpark.svg" loading="lazy" alt="justpark logo" class="swiper-info-logo"/></div></div></div><div class="swipers-slide"><div class="swipers-slide-image"><a href="#" class="lightbox-link-5 w-inline-block w-lightbox"><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69261632df8774bdb154e89b_d783c68300a60589bd14ea8800d0d8dc_Testimonial.webp" loading="lazy" sizes="(max-width: 807px) 100vw, 807px" srcset="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69261632df8774bdb154e89b_d783c68300a60589bd14ea8800d0d8dc_Testimonial-p-500.webp 500w, https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69261632df8774bdb154e89b_d783c68300a60589bd14ea8800d0d8dc_Testimonial-p-800.webp 800w, https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69261632df8774bdb154e89b_d783c68300a60589bd14ea8800d0d8dc_Testimonial.webp 807w" alt="Testimonial" class="swiper-card-image"/>
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1090</a></div><div id="w-node-_81476a39-ae32-612f-fe64-67dc49d39720-7f6bb7be" class="swipers-content"><div class="swiper-quote-text"><p class="swiper-content-deatils story-card-para">âWith SentiSum, we now ingest all conversational data across channels and use it to drive meaningful change throughout the business.â</p><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/692531f7631bda2ad9573e0d_quote-symbol.svg" loading="lazy" alt="" class="swiper-quote"/></div><div class="swipers-info"><div class="swiper-info-text"><div class="text-weight-medium story-card-name">Joe Quinlivan</div><div class="text-neutral-600 story-card-sub-name">Head of Customer Care</div></div><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69253096a8da9d77805fa9cb_gousto-icon.svg" loading="lazy" alt="" class="swiper-info-logo"/></div></div></div><div class="swipers-slide"><div class="swipers-slide-image"><a href="#" class="lightbox-link-5 w-inline-block w-lightbox"><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/692806b404e57bc90fc806fb_schuh.webp" loading="lazy" sizes="(max-width: 1416px) 100vw, 1416px" srcset="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/692806b404e57bc90fc806fb_schuh-p-500.webp 500w, https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/692806b404e57bc90fc806fb_schuh-p-800.webp 800w, https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/692806b404e57bc90fc806fb_schuh-p-1080.webp 1080w, https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/692806b404e57bc90fc806fb_schuh.webp 1416w" alt="schuh testimonial " class="swiper-card-image"/>
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1103</a></div><div class="swipers-content"><div class="swiper-quote-text"><p class="swiper-content-deatils story-card-para">âWeâre excited about Kyo. The root causes summary looks like a real game changer for how we analyze data with SentiSum.â</p><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/692531f7631bda2ad9573e0d_quote-symbol.svg" loading="lazy" alt="" class="swiper-quote"/></div><div class="swipers-info"><div class="swiper-info-text"><div class="text-weight-medium story-card-name">Julia Farrell</div><div class="text-neutral-600 story-card-sub-name">Retail Coordinator</div></div><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/692806b61f41eb7fa6ee96da_schuh.svg" loading="lazy" alt="schuh logo" class="swiper-info-logo"/></div></div></div><div class="swipers-slide"><div class="swipers-slide-image"><a href="#" class="lightbox-link-5 w-inline-block w-lightbox"><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/692806b47f3244011522add6_just-park.webp" loading="lazy" sizes="(max-width: 1510px) 100vw, 1510px" srcset="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/692806b47f3244011522add6_just-park-p-500.webp 500w, https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/692806b47f3244011522add6_just-park-p-800.webp 800w, https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/692806b47f3244011522add6_just-park-p-1080.webp 1080w, https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/692806b47f3244011522add6_just-park.webp 1510w" alt="just park testimonial" class="swiper-card-image"/>
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1116</a></div><div class="swipers-content"><div class="swiper-quote-text"><p class="swiper-content-deatils story-card-para">âWith SentiSum in place, we quickly spotted an issue affecting dozens of drivers daily - a missed tech fix that was costing us thousands in revenueâ</p><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/692531f7631bda2ad9573e0d_quote-symbol.svg" loading="lazy" alt="" class="swiper-quote"/></div><div class="swipers-info"><div class="swiper-info-text"><div class="text-weight-medium story-card-name">Steven Burt</div><div class="text-neutral-600 story-card-sub-name">Sr. Director Global CX</div></div><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/692806b415ce86660e0e5c9d_justpark.svg" loading="lazy" alt="justpark logo" class="swiper-info-logo"/></div></div></div><div class="swipers-slide"><div class="swipers-slide-image"><a href="#" class="lightbox-link-5 w-inline-block w-lightbox"><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69261632df8774bdb154e89b_d783c68300a60589bd14ea8800d0d8dc_Testimonial.webp" loading="lazy" sizes="(max-width: 807px) 100vw, 807px" srcset="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69261632df8774bdb154e89b_d783c68300a60589bd14ea8800d0d8dc_Testimonial-p-500.webp 500w, https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69261632df8774bdb154e89b_d783c68300a60589bd14ea8800d0d8dc_Testimonial-p-800.webp 800w, https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69261632df8774bdb154e89b_d783c68300a60589bd14ea8800d0d8dc_Testimonial.webp 807w" alt="Testimonial" class="swiper-card-image"/>
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1129</a></div><div class="swipers-content"><div class="swiper-quote-text"><p class="swiper-content-deatils story-card-para">âWith SentiSum, we now ingest all conversational data across channels and use it to drive meaningful change throughout the business.â</p><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/692531f7631bda2ad9573e0d_quote-symbol.svg" loading="lazy" alt="" class="swiper-quote"/></div><div class="swipers-info"><div class="swiper-info-text"><div class="text-weight-medium story-card-name">Joe Quinlivan</div><div class="text-neutral-600 story-card-sub-name">Head of Customer Care</div></div><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69253096a8da9d77805fa9cb_gousto-icon.svg" loading="lazy" alt="" class="swiper-info-logo"/></div></div></div><div class="swipers-slide"><div class="swipers-slide-image"><a href="#" class="lightbox-link-5 w-inline-block w-lightbox"><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/692806b404e57bc90fc806fb_schuh.webp" loading="lazy" sizes="(max-width: 1416px) 100vw, 1416px" srcset="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/692806b404e57bc90fc806fb_schuh-p-500.webp 500w, https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/692806b404e57bc90fc806fb_schuh-p-800.webp 800w, https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/692806b404e57bc90fc806fb_schuh-p-1080.webp 1080w, https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/692806b404e57bc90fc806fb_schuh.webp 1416w" alt="schuh testimonial " class="swiper-card-image"/>
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1142</a></div><div class="swipers-content"><div class="swiper-quote-text"><p class="swiper-content-deatils story-card-para">âWeâre excited about Kyo. The root causes summary looks like a real game changer for how we analyze data with SentiSum.â</p><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/692531f7631bda2ad9573e0d_quote-symbol.svg" loading="lazy" alt="" class="swiper-quote"/></div><div class="swipers-info"><div class="swiper-info-text"><div class="text-weight-medium story-card-name">Julia Farrell</div><div class="text-neutral-600 story-card-sub-name">Retail Coordinator</div></div><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/692806b61f41eb7fa6ee96da_schuh.svg" loading="lazy" alt="schuh logo" class="swiper-info-logo"/></div></div></div></div></div><div class="controls-container"><div class="fraction-display"><div id="current-slide">01</div><div>/</div><div id="total-slides" class="text-neutral-500">04</div></div><div class="arrow-controller"><div class="custom-prev w-embed"><svg width="32" height="32" viewBox="0 0 32 32" fill="none" xmlns="https://www.w3.org/2000/svg"> 1143<path d="M27.9998 16.0001C27.9998 16.2653 27.8945 16.5196 27.7069 16.7072C27.5194 16.8947 27.265 17.0001 26.9998 17.0001H7.41356L14.7073 24.2926C14.8002 24.3855 14.8739 24.4958 14.9242 24.6172C14.9745 24.7386 15.0004 24.8687 15.0004 25.0001C15.0004 25.1315 14.9745 25.2616 14.9242 25.383C14.8739 25.5044 14.8002 25.6147 14.7073 25.7076C14.6144 25.8005 14.5041 25.8742 14.3827 25.9245C14.2613 25.9747 14.1312 26.0006 13.9998 26.0006C13.8684 26.0006 13.7383 25.9747 13.6169 25.9245C13.4955 25.8742 13.3852 25.8005 13.2923 25.7076L4.29231 16.7076C4.19933 16.6147 4.12557 16.5044 4.07525 16.383C4.02493 16.2616 3.99902 16.1315 3.99902 16.0001C3.99902 15.8687 4.02493 15.7385 4.07525 15.6171C4.12557 15.4957 4.19933 15.3854 4.29231 15.2926L13.2923 6.29257C13.4799 6.10493 13.7344 5.99951 13.9998 5.99951C14.2652 5.99951 14.5197 6.10493 14.7073 6.29257C14.895 6.48021 15.0004 6.7347 15.0004 7.00007C15.0004 7.26543 14.895 7.51993 14.7073 7.70757L7.41356 15.0001H26.9998C27.265 15.0001 27.5194 15.1054 27.7069 15.293C27.8945 15.4805 27.9998 15.7349 27.9998 16.0001Z" fill="currentcolor"/> 1144</svg></div><div class="pagination-area"><div class="custom-progress-track"><div class="custom-progress-fill"></div></div></div><div class="custom-next w-embed"><svg width="32" height="32" viewBox="0 0 32 32" fill="none" xmlns="https://www.w3.org/2000/svg"> 1145<path d="M27.7075 16.7076L18.7075 25.7076C18.5199 25.8952 18.2654 26.0006 18 26.0006C17.7346 26.0006 17.4801 25.8952 17.2925 25.7076C17.1049 25.5199 16.9994 25.2654 16.9994 25.0001C16.9994 24.7347 17.1049 24.4802 17.2925 24.2926L24.5863 17.0001H5C4.73478 17.0001 4.48043 16.8947 4.29289 16.7072C4.10536 16.5196 4 16.2653 4 16.0001C4 15.7349 4.10536 15.4805 4.29289 15.293C4.48043 15.1054 4.73478 15.0001 5 15.0001H24.5863L17.2925 7.70757C17.1049 7.51993 16.9994 7.26543 16.9994 7.00007C16.9994 6.7347 17.1049 6.48021 17.2925 6.29257C17.4801 6.10493 17.7346 5.99951 18 5.99951C18.2654 5.99951 18.5199 6.10493 18.7075 6.29257L27.7075 15.2926C27.8005 15.3854 27.8742 15.4957 27.9246 15.6171C27.9749 15.7385 28.0008 15.8687 28.0008 16.0001C28.0008 16.1315 27.9749 16.2616 27.9246 16.383C27.8742 16.5044 27.8005 16.6147 27.7075 16.7076Z" fill="currentcolor"/> 1146</svg></div></div></div></div><div class="w-embed w-script"><style> 1147 .swipers { 1148 width: 100%; 1149 overflow: hidden; 1150 } 1151 1152 .swiper-wrappers { 1153 display: flex; 1154 } 1155 1156 .swipers-slide { 1157 height: auto; 1158 overflow: hidden; 1159 opacity: 0.5; 1160 transition: opacity 0.3s ease; 1161 display: flex; 1162 flex-shrink: 0; 1163 } 1164 1165 .swipers-slide.swiper-slide-active { 1166 opacity: 1; 1167 } 1168 1169.pagination-area { 1170 width: 150px; 1171 height: 4px; 1172 display: flex; 1173 align-items: center; 1174 position: relative; 1175 } 1176 1177 .custom-progress-track { 1178 width: 100%; 1179 height: 100%; 1180 background: #e0e0e0; 1181 border-radius: 2px; 1182 overflow: hidden; 1183 position: relative; 1184 } 1185 1186 .custom-progress-fill { 1187 position: absolute; 1188 left: 0; 1189 top: 0; 1190 height: 100%; 1191 width: 100%; 1192 background: #ff6b35; 1193 transform-origin: left center; 1194 transform: scaleX(0); 1195 transition: transform 0.3s ease; 1196 } 1197 1198 @media (max-width: 1200px and min-width:992px) { 1199 .swipers-info { 1200 grid-column-gap: 1rem; 1201 } 1202} 1203</style> 1204
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1261</div><div class="main-wp counter-wrapper"><div class="counter-card"><h2 class="counter-card-title">50+</h2><p class="counter-card-para">CX teams running on SentiSum</p></div><div class="counter-card"><h2 class="counter-card-title">4.8â </h2><p class="counter-card-para">G2 average across reviews</p></div><div class="counter-card"><h2 class="counter-card-title">24h</h2><p class="counter-card-para">From discovery call to dashboard</p></div><div class="counter-card"><h2 class="counter-card-title">$M+</h2><p class="counter-card-para">Recovery identified per audit</p></div></div><div class="w-embed"><style> 1262.counter-card { 1263 border: 1px solid rgba(252, 111, 40, 0.15); 1264 1265 background: 1266 linear-gradient(#ffffff, #ffffff) padding-box, 1267 linear-gradient( 1268 30deg, 1269 rgba(255, 255, 255, 0) 60%, 1270 rgba(252, 111, 40, 0.4) 85%, 1271 #fc6f28 100% 1272 ) border-box; 1273 1274 box-shadow: 0 0 18.4px rgba(252, 111, 40, 0.2); 1275} 1276</style></div></div></section><section class="section-n dark-bg d-none"><div class="main-wp"><div class="platform-wp"><div class="h2-wp max-width-large plus-max-width-large"><h2 class="h2-n sub-heading text-white fw-semibold">Plus, everything you need from an AI-native <span class="text-orange">CX Intelligence Software</span></h2></div><div class="body-3 common-para plus-para">No more dashboards. No more noise. Just the CX essentials every modern team needs to drive retention action, not reporting.</div></div><div class="platform-grid"><div class="grid-separtor vertical"></div><div class="platform-pt-wp"><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69fb4bf61562091ec359111f_GitFork%20Icon.svg" loading="lazy" alt="GitFork Icon" class="platform-icon"/><div class="platform-details"><h3 class="h5-n neutral-0 plus-card-title">Action Tracker</h3><div class="body-3 common-para plus-card-para">Assign issues as actions to teams. Creates accountability, tracks fixes, and closes the loop.â¨</div></div></div><div class="platform-pt-wp"><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69fb4c2bb89a56452ac016f6_User%20Circle%20Gear%20Icon.svg" loading="lazy" alt="User Circle Gear Icon" class="platform-icon"/><div class="platform-details"><h3 class="h5-n neutral-0 plus-card-title">Personalized Insights</h3><div class="body-3 common-para plus-card-para">Tailored to each role - Support, Product, Marketing, or Leadership. Everyone sees what drives outcomes for them.</div></div></div><div id="w-node-b8da01c2-068c-a6e7-0a6d-54dc772d4b04-7f6bb7be" class="grid-separtor horizontal"></div><div class="platform-pt-wp"><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69fb4c5c3e9b770332a26ebb_App%20Window%20Icon.svg" loading="lazy" alt="App Window Icon" class="platform-icon"/><div class="platform-details"><h3 class="h5-n neutral-0 plus-card-title">Works Where You Work</h3><div class="body-3 common-para plus-card-para">Insights flow into Slack, Teams, or Copilot - no more chasing dashboards.</div></div></div><div class="platform-pt-wp no-border"><img src="https://cdn.prod.website-files.com/5ec6a200fe35e26d96b4cb04/69fb4c9275dd42ff4bad8477_Chart%20Line%20Icon.svg" loading="lazy" alt="Chart Line Icon" class="platform-icon"/><div class="platform-details"><h3 class="h5-n neutral-0 plus-card-title">No Manual Taxonomy</h3><div class="body-3 common-para plus-card-para">Forget rigid categories. Sentisum adapts to your business context and evolves automatically.</div></div></div></div></div></section><section class="section-n light-bg"><div class="main-wp"><div class="faq-main"><div class="faq-title-mob"><div class="new-faq-left"><h2 class="h2-n sub-heading">Frequently <span class="span-primary text-orange">asked questions</span></h2><div class="body-3 common-para">Answers to common questions about SentiSum's capabilities, set up, and how we help reduce churn</div></div></div><div data-current="Tab 3" data-easing="ease" data-duration-in="300" data-duration-out="100" class="tabs w-tabs"><div class="tabs-menu w-tab-menu"><a data-w-tab="Tab 3" class="tab-links first w-inline-block w-tab-link w--current"><div class="faq-title-desk"><div class="new-faq-left"><h2 class="h2-n sub-heading">Frequently <span class="span-primary text-orange">asked questions</span></h2><div class="body-3 common-para">Answers to common questions about SentiSum's capabilities, set up, and how we help reduce churn</div></div></div><div class="tab-title faq-tab-title"><div class="icon-wp box-icon"></div><div>Product & Capabilities</div></div></a><a data-w-tab="Tab 4" class="tab-links w-inline-block w-tab-link"><div class="tab-title faq-tab-title"><div class="icon-wp box-icon"></div><div>Use Cases & Value</div></div></a><a data-w-tab="Tab 5" class="tab-links w-inline-block w-tab-link"><div class="tab-title faq-tab-title"><div class="icon-wp box-icon"></div><div>Getting Started</div></div></a><a data-w-tab="Tab 6" class="tab-links w-inline-block w-tab-link"><div class="tab-title faq-tab-title"><div class="icon-wp box-icon"></div><div>Setup & Security</div></div></a></div><div class="tabs-content w-tab-content"><div data-w-tab="Tab 3" class="w-tab-pane w--tab-active"><h3 class="h3-n full-width faq-heading">Products & Capabilities</h3><div class="ques-wp"><div class="faq-ques-1"><div class="body-3 medium faq-que">What is SentiSum?</div><div class="arrow-bg"><div class="vertical-line _1"></div><div class="horizontal-line"></div></div></div><div class="ans-wp _1"><div class="new-faq-ans"><div class="ans-para faq-ans">
1276SentiSum is an AI-native CX intelligence software that tells you what's breaking, what it's costing, and what to fix.<br/>â<br/>It unifies every customer conversation, ticket, chat, call, review and survey into one continuously updated picture.<br/><br/>Every issue is classified by cause, ranked by impact, routed to the named team that can fix it, tracked through to resolution, and queryable in plain English through Kyo by anyone â Product, Ops, Risk, Leadership, the founders.</div></div></div></div><div class="ques-wp"><div class="faq-ques-1"><div class="body-3 medium faq-que">What is the Kyo AI Engine?</div><div class="arrow-bg"><div class="vertical-line _1"></div><div class="horizontal-line"></div></div></div><div class="ans-wp"><div class="new-faq-ans"><div class="ans-para faq-ans">Kyo is SentiSumâs brain behind the platform. Kyo unifies all your customer feedback into one brain and instantly detects whatâs breaking and why.<br/>â<br/>It powers our AI Agents that:<br/></div><ul role="list" class="list-11 ans-para faq-ans-list"><li class="list-item-11"><div>Alert you early when risk appears</div></li><li class="list-item-11"><div>Explain the why behind churn or low sentiment</div></li><li class="list-item-11"><div>Recommend and trigger the next best action</div></li></ul></div></div></div></div><div data-w-tab="Tab 4" class="w-tab-pane"><h3 class="h3-n full-width faq-heading">Use Cases & Value</h3><div class="ques-wp"><div class="faq-ques-1"><div class="body-3 medium faq-que">What makes SentiSum different from other VoC or Insights tools? </div><div class="arrow-bg"><div class="vertical-line _1"></div><div class="horizontal-line"></div></div></div><div class="ans-wp _1"><div class="new-faq-ans"><div class="ans-para faq-ans">Most VoC platforms were built for reporting - dashboards, NPS charts, and monthly summaries. SentiSum is built for retention.<br/>â<br/>We go beyond data aggregation. Our AI Agents (powered by Kyo) deliver clarity and direction in real time. So instead of looking at lagging metrics, teams fix issues before they impact churn.<br/>â<br/>Itâs not another dashboard. Itâs a living, learning AI system that unifies feedback and drives action across Support, Product, and Marketing.<br/></div></div></div></div><div class="ques-wp"><div class="faq-ques-1"><div class="body-3 medium faq-que">How does SentiSum help in reducing churn?</div><div class="arrow-bg"><div class="vertical-line _1"></div><div class="horizontal-line"></div></div></div><div class="ans-wp"><div class="new-faq-ans"><div class="ans-para faq-ans">Churn starts small. Frustrated emails, broken checkouts, delayed deliveries. Kyo spots these signals early and explains why theyâre happening.<br/><br/>SentiSum helps teams:<br/>â  Detect churn risk before KPIs drop<br/>â  Prioritize fixes that matter most for revenue <br/>â  Turn feedback into preventive action <br/>â  Align teams around one customer truth <br/></div><div class="ans-para faq-ans">Instead of reacting to churn, you prevent it.</div></div></div></div><div class="ques-wp"><div class="faq-ques-1"><div class="body-3 medium faq-que">Can different teams use SentiSum in different ways?</div><div class="arrow-bg"><div class="vertical-line _1"></div><div class="horizontal-line"></div></div></div><div class="ans-wp"><div class="new-faq-ans"><div class="ans-para faq-ans">Yes and thatâs exactly how our customers get the most value. The same unified insight powers different, high-impact actions across the business: <br/>â<br/><strong>Support & CX teams</strong>: Improve service quality, protect CSAT, and reduce avoidable contacts by tackling recurring issues at the source. Early alerts flag churn risk and customer frustration before it escalates, so teams can prevent repeat problems instead of firefighting them.<br/><br/>â<strong>Product teams:</strong> Spot bugs, UX blockers, and adoption gaps straight from customer language without waiting for release retros or survey cycles. Prioritize the fixes that have the biggest impact on loyalty and retention.<br/><br/>â<strong>Marketing & Retention teams:</strong> Understand the real reasons customers hesitate, drop off, or cancel. Track sentiment by cohort, or channel, and act on churn signals in time to keep customers. The data is consistent across all teams, but SentiSum tailors the view, alerts, and context so each team sees what matters most to them and can act fast.</div></div></div></div></div><div data-w-tab="Tab 5" class="w-tab-pane"><h3 class="h3-n full-width faq-heading">Getting Started</h3><div class="ques-wp"><div class="faq-ques-1"><div class="body-3 medium faq-que">Who is SentiSum for?</div><div class="arrow-bg"><div class="vertical-line _1"></div><div class="horizontal-line"></div></div></div><div class="ans-wp _1"><div class="new-faq-ans"><div class="ans-para faq-ans">SentiSum is built for teams that care deeply about retaining customers and  not just measuring satisfaction. <br/>â  Whether youâre in CX, Insights, or Retention, if you're: <br/>â  Getting lots of feedback but struggling to make sense of it <br/>â  Tired of tagging and dashboards that donât tell you why <br/>â  Always hearing about churn after it happens <br/>â  Trying to unify feedback across chat, email, surveys, and reviews <br/>â  Working across support, product, and lifecycle but missing a unified view of the customer <br/><br/>...then SentiSum is likely a strong fit. <br/><br/>We work with both high-growth brands and mature enterprises  and in nearly every case, the core need is the same: Turning scattered feedback into real-time signals and action.</div></div></div></div><div class="ques-wp"><div class="faq-ques-1"><div class="body-3 medium faq-que">Do we need to clean or tag our data before using SentiSum? </div><div class="arrow-bg"><div class="vertical-line _1"></div><div class="horizontal-line"></div></div></div><div class="ans-wp"><div class="new-faq-ans"><div class="ans-para faq-ans">No. SentiSum is built to work with messy, unstructured feedback. You donât need to create taxonomies or clean up tags in advance.<br/><br/>Our AI is trained to recognise patterns, root causes and themes from raw languageâso you get fast, accurate insights with minimal setup. </div></div></div></div><div class="ques-wp"><div class="faq-ques-1"><div class="body-3 medium faq-que">Does SentiSum integrate with my support, survey tools and other existing data sources? </div><div class="arrow-bg"><div class="vertical-line _1"></div><div class="horizontal-line"></div></div></div><div class="ans-wp"><div class="new-faq-ans"><div class="ans-para faq-ans">We have native integrations with Zendesk, Intercom, Freshdesk, Gorgias, Dixa, Salesforce, Trustpilot, Microsoft Fabric, Snowflake and 100+ such systems.<br/><br/>Where a native integration isnât available, we can usually ingest data via API, file transfer, or middleware platforms. Our team handles setup and works with you to ensure clean data mapping from day one.</div></div></div></div></div><div data-w-tab="Tab 6" class="w-tab-pane"><h3 class="h3-n full-width faq-heading">Setup & Security</h3><div class="ques-wp"><div class="faq-ques-1"><div class="body-3 medium faq-que">What does onboarding and support look like?</div><div class="arrow-bg"><div class="vertical-line _1"></div><div class="horizontal-line"></div></div></div><div class="ans-wp _1"><div class="new-faq-ans"><div class="ans-para faq-ans">We provide hands-on support from day one. A dedicated customer success manager will guide the setup, configure your taxonomy, and tailor the platform to your needs. <br/>â<br/>Most customers see value within days. Post-launch, we stay close with: <br/>â  Regular check-ins <br/>â  Continuous optimisation <br/>â  Early access to features <br/>â  Help embed insight across teams</div></div></div></div><div class="ques-wp"><div class="faq-ques-1"><div class="body-3 medium faq-que">How fast can we get started?</div><div class="arrow-bg"><div class="vertical-line _1"></div><div class="horizontal-line"></div></div></div><div class="ans-wp"><div class="new-faq-ans"><div class="ans-para faq-ans">Most teams are live and seeing actionable insights within 2â3 weeks of connecting their data. We handle integrations, setup, and configuration â so thereâs no heavy lift on your side.<br/><br/>During onboarding, we also analyse 6â12 months of your historic feedback and customize our AI for your business. That means you start day one with a system already tuned to your customers, surfacing the insights and early churn signals that matter most.<br/><br/>From there, youâre moving from raw feedback to clear actions in days, not months.</div></div></div></div><div class="ques-wp"><div class="faq-ques-1"><div class="body-3 medium faq-que">How is SentiSum priced?</div><div class="arrow-bg"><div class="vertical-line _1"></div><div class="horizontal-line"></div></div></div><div class="ans-wp"><div class="new-faq-ans"><div class="ans-para faq-ans">Our pricing scales based on channels, users, and ticket volume. We offer flexible plans for mid-market and enterprise teams. For details, visit<a href="https://www.sentisum.com/pricing">  sentisum.com/pricing</a>.</div></div></div></div><div class="ques-wp"><div class="faq-ques-1"><div class="body-3 medium faq-que">How do you handle data privacy and compliance?</div><div class="arrow-bg"><div class="vertical-line _1"></div><div class="horizontal-line"></div></div></div><div class="ans-wp"><div class="new-faq-ans"><div class="ans-para faq-ans">SentiSum is GDPR-compliant and SOC 2 Type 2 certified. We follow best-in-class data security practices, including: <br/>â  Encryption at rest and in transit <br/>â  Role-based access control and MFA <br/>â  Regular third-party penetration testing <br/>â  Customisable data retention<br/> <br/>Our Trust Centre includes full documentation. We're happy to support procurement and InfoSec reviews directly. </div></div></div></div></div></div></div><div class="w-embed w-script">
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