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1<!DOCTYPE html><!-- Last Published: Thu Jan 16 2025 00:16:41 GMT+0000 (Coordinated Universal Time) --><html data-wf-domain="totango-wf.webflow.io" data-wf-page="5fa61696c2183efc157b514c" data-wf-site="5abc6c4b0a243a475139ee3b" lang="en"><head><meta charset="utf-8"/><link href="https://cdn.prod.website-files.com" rel="preconnect" crossorigin="anonymous"/><title>Customer Success Management | About Totango</title><meta content="Who are we? Totango is a leading customer success platform for SaaS businesses. Request a demo or visit our resources page for industry tips." name="description"/><meta content="Customer Success Management | About Totango" property="og:title"/><meta content="Who are we? Totango is a leading customer success platform for SaaS businesses. Request a demo or visit our resources page for industry tips." property="og:description"/><meta content="https://cdn.prod.website-files.com/5abc6c4b0a243a475139ee3b/62dc1ff0d0fe363ebd94eda7_totango-og-1.png" property="og:image"/><meta content="Customer Success Management | About Totango" name="twitter:title"/><meta content="Who are we? Totango is a leading customer success platform for SaaS businesses. Request a demo or visit our resources page for industry tips." name="twitter:description"/><meta content="https://cdn.prod.website-files.com/5abc6c4b0a243a475139ee3b/62dc1ff0d0fe363ebd94eda7_totango-og-1.png" name="twitter:image"/><meta property="og:type" content="website"/><meta content="summary_large_image" name="twitter:card"/><meta content="width=device-width, initial-scale=1" name="viewport"/><meta content="8yzSiVdVCHuiL5lrXYfyqS2tYnTVIxjI1mBqWaOmgIM" name="google-site-verification"/><link href="https://cdn.prod.website-files.com/5abc6c4b0a243a475139ee3b/css/totango-wf.ff14ea94c.min.css" rel="stylesheet" type="text/css"/><link href="https://fonts.googleapis.com" rel="preconnect"/><link href="https://fonts.gstatic.com" rel="preconnect" crossorigin="anonymous"/>
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29  .subscribe-grow-blog .legal-consent-container .hs-form-booleancheckbox-display p {
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31    display: inline;
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262-webkit-box-sizing: border-box;
263-moz-box-sizing: border-box;
264box-sizing: border-box;
265outline: 0;
266  margin-bottom: 5px;
267}
268.subscribe-grow-blog form input[type="email"] {
269/*float: left;*/
270width: 100%;
271background-clip: padding-box;
272background-color: #fff;
273border-radius: 3px;
274  border: 1px solid #2a574e;
275padding: 0 50px 0 15px;
276}
277.subscribe-grow-blog form input[type="submit"] {
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279width: auto !important;
280  padding:0 30px;
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282right: 0;
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292  cursor:pointer;
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295.subscribe-grow-blog form label {
296color: #2f2f2f;
297font-family: 'poppins',Arial, sans-serif;
298font-size: 13px;
299font-weight: 400;
300margin-bottom: 10px;
301 
302}
303.subscribe-grow-blog ul {
304  margin:0px;
305}
306.subscribe-grow-blog ul li {
307 
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310}
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312
313  list-style-type:none;
314  padding-inline-start:0px !important;
315}
316
317.subscribe-grow-blog.legal-consent-container .hs-form-booleancheckbox-display>span {
318    display: block;
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320}
321.subscribe-grow-blog .hs-richtext {color: #2f2f2f;
322font-family: 'poppins',Arial, sans-serif;
323font-size: 13px;
324font-weight: 400;
325margin-bottom: 10px;}
326.subscribe-grow-blog .hs-form-required {display:none}
327
328.subscribe-grow-blog form input[type="submit"]{
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350    margin: 3px 0.5ex;
351    padding: initial;
352    border: initial;
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491<link rel="canonical" href="https://www.totango.com/about-us" /></head><body><div data-collapse="medium" data-animation="default" data-duration="400" data-easing="ease" data-easing2="ease" role="banner" class="mynavnav-1 w-nav" data-ix="slide-in-scroll-navigation-on-scroll"><div class="promo-bar salary-survey bg-light-blue"><div class="promo-bar-announce"><div><a data-gtm-label="Go" data-gtm-category="CTA" data-gtm-action="Top Promo Bar: Innovation Bundle" href="/webinars/accelerating-customer-led-growth-with-ai" target="_blank" class="promo-bar-link-block w-inline-block"><p class="white no-margin promobar pink"><strong>Totango Announces Unison, a new AI-Driven Churn Intelligence Solution</strong> <span class="arrow-right green"></span></p></a></div></div></div><div class="container-fluid nav w-container"><a href="/" class="brand__top w-nav-brand"><img src="https://cdn.prod.website-files.com/5abc6c4b0a243a475139ee3b/622a7398c91e357280c80453_totango-logo.svg" width="163" alt=""/></a><nav role="navigation" class="nav-menu demo _21 w-nav-menu"><div class="nav__left"><div data-hover="false" data-delay="0" class="dropdown-3 w-dropdown"><div data-gtm-label="Products" data-gtm-category="navigation" data-gtm-action="main nav" class="nav__level1 dark _21 w-dropdown-toggle"><div class="nav__level1__txt">Product</div><div class="dropdown__carat w-icon-dropdown-toggle" data-ix="rotate-carat-on-nav"></div></div><nav class="dropdown-list-4 w-dropdown-list"><div class="dropdown__div"><div class="dropdown__content__holder"><div class="nav__platform__holder capabilities"><div class="nav__txt__header"><div class="nav__heading">Capabilities</div><div class="nav_vert_line"></div></div><div class="flex__nav"><div><a data-gtm-label="Products: Why Totango?" data-gtm-category="navigation" data-gtm-action="main nav" href="/platform/customer-success-platform" class="nav__linkblock w-inline-block"><div class="nav__linkblock__text"><h3 class="nav__h3"><strong>Totango Platform</strong></h3><p class="nav__level2_a">Customer success software for enterprise businesses</p></div></a><a data-gtm-label="Products: Why Totango?" data-gtm-category="navigation" data-gtm-action="main nav" href="/platform/catalyst" class="nav__linkblock w-inline-block"><div class="nav__linkblock__text"><h3 class="nav__h3"><strong>Catalyst Platform</strong></h3><p class="nav__level2_a">Customer growth platform for fast-growing businesses</p></div></a><a data-gtm-label="Products: Why Totango?" data-gtm-category="navigation" data-gtm-action="main nav" href="/platform/unison" class="nav__linkblock w-inline-block"><div class="nav__linkblock__text"><h3 class="nav__h3"><strong>Unison Platform</strong></h3><p class="nav__level2_a">Unify your customer data and predict churn risk with the power of AI</p></div></a><a data-gtm-label="Products: SuccessBLOCs" data-gtm-category="navigation" data-gtm-action="main nav" href="/platform/successblocs" class="nav__linkblock w-inline-block"><div class="nav__linkblock__text"><h3 class="nav__h3"><strong>SuccessBLOCs</strong></h3><p class="nav__level2_a">Pre-built customer success programs with embedded best practices</p></div></a><a data-gtm-label="Products: Open platform and integrations" data-gtm-category="navigation" data-gtm-action="main nav" href="/platform/data-management" class="nav__linkblock w-inline-block"><div class="nav__linkblock__text"><h3 class="nav__h3"><strong>Open platform and integrations</strong></h3><p class="nav__level2_a">Connected customer data streams for a 360-degree customer view</p></div></a></div><div><a data-gtm-label="Products: Portfolio Management" data-gtm-category="navigation" data-gtm-action="main nav" href="/platform/portfolio-management" class="nav__linkblock w-inline-block"><div class="nav__linkblock__text"><h3 class="nav__h3"><strong>Portfolio management</strong></h3><p class="nav__level2_a">Shared visibility into customer interaction for all stakeholders</p></div></a><a data-gtm-label="Products: Customer Engagement" data-gtm-category="navigation" data-gtm-action="main nav" href="/platform/customer-engagement" class="nav__linkblock w-inline-block"><div class="nav__linkblock__text"><h3 class="nav__h3"><strong>Customer engagement</strong></h3><p class="nav__level2_a">Automated and manual interactions to achieve customer outcomes</p></div></a><a data-gtm-label="Products: Reporting" data-gtm-category="navigation" data-gtm-action="main nav" href="/platform/reporting" class="nav__linkblock w-inline-block"><div class="nav__linkblock__text"><h3 class="nav__h3"><strong>Reporting</strong></h3><p class="nav__level2_a">Insights into customer health and team performance</p></div></a><a data-gtm-label="Products: AI" data-gtm-category="navigation" data-gtm-action="main nav" href="/platform/artificial-intelligence" class="nav__linkblock w-inline-block"><div class="nav__linkblock__text"><h3 class="nav__h3"><strong>Artificial intelligence</strong></h3><p class="nav__level2_a">Harness the power of people + AI</p></div></a></div></div><a data-gtm-label="Products: Explore Totango Features" data-gtm-category="navigation" data-gtm-action="main nav" href="/platform/customer-success-platform" class="nav__text__linkblock w-inline-block"><div class="nav__text__link__holder"><div class="nav__link__carat">See platform overview</div></div><div class="nav__carat__holder"><div class="carat-nav"><span class="btn__arrow text__btn__black"></span></div></div></a></div><div class="nav__vert__line"></div><div class="nav__platform__holder features"><div class="nav__txt__header features"><div class="nav__heading">FEATURES</div><div class="nav_vert_line"></div></div><a data-gtm-label="Products: In-app experiences" data-gtm-category="navigation" data-gtm-action="main nav" href="/product-features/in-app" class="nav__linkblock _21 w-inline-block"><div class="nav__linkblock__text"><h3 class="nav__h3 text-14">In-app experiences</h3></div></a><a data-gtm-label="Products: Workflows and Automation" data-gtm-category="navigation" data-gtm-action="main nav" href="https://www.totango.com/product-features/successplays" class="nav__linkblock _21 w-inline-block"><div class="nav__linkblock__text"><h3 class="nav__h3 text-14">Workflows</h3></div></a><a data-gtm-label="Products: Customer Health Score" data-gtm-category="navigation" data-gtm-action="main nav" href="https://www.totango.com/product-features/customer-health" class="nav__linkblock _21 w-inline-block"><div class="nav__linkblock__text"><h3 class="nav__h3 text-14">Multidimensional health score</h3></div></a><a data-gtm-label="Products: Email Campaigns" data-gtm-category="navigation" data-gtm-action="main nav" href="/product-features/email-campaigns" class="nav__linkblock _21 w-inline-block"><div class="nav__linkblock__text"><h3 class="nav__h3 text-14">Email campaigns</h3></div></a><a data-gtm-label="Products: Customer 360" data-gtm-category="navigation" data-gtm-action="main nav" href="https://www.totango.com/product-features/account-view" class="nav__linkblock _21 w-inline-block"><div class="nav__linkblock__text"><h3 class="nav__h3 text-14">360 customer view</h3></div></a><a data-gtm-label="Products: Customer Segmentation" data-gtm-category="navigation" data-gtm-action="main nav" href="https://www.totango.com/product-features/segments" class="nav__linkblock _21 w-inline-block"><div class="nav__linkblock__text"><h3 class="nav__h3 text-14">Customer segmentation</h3></div></a><a data-gtm-label="Products: Outcome Success Plans" data-gtm-category="navigation" data-gtm-action="main nav" href="https://www.totango.com/product-features/outcome-success-plans" class="nav__linkblock _21 w-inline-block"><div class="nav__linkblock__text"><h3 class="nav__h3 text-14">Outcome Success Plans &amp; Customer portal</h3></div></a><a data-gtm-label="Products: Customer Data Hub" data-gtm-category="navigation" data-gtm-action="main nav" href="/totango-shield" class="nav__linkblock _21 w-inline-block"><div class="nav__linkblock__text"><h3 class="nav__h3 text-14">Data privacy and security</h3></div></a><a data-gtm-label="Products: Explore Totango Features" data-gtm-category="navigation" data-gtm-action="main nav" href="/product-features" class="nav__text__linkblock w-inline-block"><div class="nav__text__link__holder"><div class="nav__link__carat">See all features</div></div><div class="nav__carat__holder"><div class="carat-nav"><span class="btn__arrow text__btn__black"></span></div></div></a></div><div class="nav__vert__line"></div><div class="nav__platform__holder features"><div class="nav__txt__header _21"><div class="nav__heading">INTEGRATIONS</div><div class="nav_vert_line"></div></div><a data-gtm-label="Products: Salesforce" data-gtm-category="navigation" data-gtm-action="main nav" href="https://www.totango.com/integrations/salesforce-customer-success" class="nav__linkblock _21 w-inline-block"><div class="nav__linkblock__icon _21"><img src="https://cdn.prod.website-files.com/5abc6c4b0a243a475139ee3b/60d7766d566f83de16390810_icon-salesforce.svg" width="25" alt="" loading="lazy"/></div><div class="nav__linkblock__text"><h3 class="nav__h3 text-14">Salesforce</h3></div></a><a data-gtm-label="Products: Zendesk" data-gtm-category="navigation" data-gtm-action="main nav" href="https://www.totango.com/integrations/zendesk-customer-success" class="nav__linkblock _21 w-inline-block"><div class="nav__linkblock__icon _21"><img src="https://cdn.prod.website-files.com/5abc6c4b0a243a475139ee3b/60d77698afc12430b5122460_icon-zendesk.svg" width="25" alt="" loading="lazy"/></div><div class="nav__linkblock__text"><h3 class="nav__h3 text-14">Zendesk</h3></div></a><a data-gtm-label="Products: HubSpot" data-gtm-category="navigation" data-gtm-action="main nav" href="https://www.totango.com/integrations/hubspot-customer-success" class="nav__linkblock _21 w-inline-block"><div class="nav__linkblock__icon _21"><img src="https://cdn.prod.website-files.com/5abc6c4b0a243a475139ee3b/60d776be00adb9fbd3bbc389_hubspot-icon.svg" width="25" alt="" loading="lazy"/></div><div class="nav__linkblock__text"><h3 class="nav__h3 text-14">HubSpot</h3></div></a><a data-gtm-label="Products: Slack" data-gtm-category="navigation" data-gtm-action="main nav" href="https://www.totango.com/integrations/slack-customer-success" class="nav__linkblock _21 w-inline-block"><div class="nav__linkblock__icon _21"><img src="https://cdn.prod.website-files.com/5abc6c4b0a243a475139ee3b/60d776deb4377ba21a5d7964_icon-slack.svg" width="25" alt="" loading="lazy"/></div><div class="nav__linkblock__text"><h3 class="nav__h3 text-14">Slack</h3></div></a><a data-gtm-label="Products: Segment" data-gtm-category="navigation" data-gtm-action="main nav" href="https://www.totango.com/integrations/pendo" class="nav__linkblock _21 w-inline-block"><div class="nav__linkblock__icon _21"><img src="https://cdn.prod.website-files.com/5abc6c4b0a243a475139ee3b/6478de13371092e60b8ba09a_pen
491do-integration.svg" width="25" alt="" loading="lazy"/></div><div class="nav__linkblock__text"><h3 class="nav__h3 text-14">Pendo</h3></div></a><a data-gtm-label="Products: MS Outlook" data-gtm-category="navigation" data-gtm-action="main nav" href="https://www.totango.com/integrations/microsoft-outlook" class="nav__linkblock _21 w-inline-block"><div class="nav__linkblock__icon _21"><img src="https://cdn.prod.website-files.com/5abc6c4b0a243a475139ee3b/6478df25c6019f799219dd55_ms-outlook.svg" width="25" alt="Totango Shield" loading="lazy"/></div><div class="nav__linkblock__text"><h3 class="nav__h3 text-14">MS Outlook</h3></div></a><a data-gtm-label="Products: Google Calendar" data-gtm-category="navigation" data-gtm-action="main nav" href="https://www.totango.com/integrations/google-calendar" class="nav__linkblock _21 w-inline-block"><div class="nav__linkblock__icon _21"><img src="https://cdn.prod.website-files.com/5abc6c4b0a243a475139ee3b/652aa86c9a8da6be3066d3b7_google-calendar-icon.svg" width="25" alt="" loading="lazy"/></div><div class="nav__linkblock__text"><h3 class="nav__h3 text-14">Google Calendar</h3></div></a><a data-gtm-label="Products: View all integrations" data-gtm-category="navigation" data-gtm-action="main nav" href="/integrations" class="nav__text__linkblock w-inline-block"><div class="nav__text__link__holder"><div class="nav__link__carat">View all integrations</div></div><div class="nav__carat__holder"><div class="carat-nav"><span class="btn__arrow text__btn__black"></span></div></div></a></div></div><div class="dropdown__full__cta"><a href="/packages" class="dropdown__full__cta__linkblock w-inline-block"></a></div></div></nav></div><div data-hover="false" data-delay="0" class="dropdown-3 w-dropdown"><div data-gtm-label="Solutions" data-gtm-category="navigation" data-gtm-action="main nav" class="nav__level1 dark _21 w-dropdown-toggle"><div class="nav__level1__txt">Solutions</div><div class="dropdown__carat w-icon-dropdown-toggle" data-ix="rotate-carat-on-nav"></div></div><nav class="dropdown-list-4 w-dropdown-list"><div class="dropdown__div"><div class="dropdown__content__holder"><div class="nav__platform__holder outcomes"><div class="nav__txt__header"><div class="nav__heading">Business outcomes</div><div class="nav_vert_line"></div></div><a data-gtm-label="Solutions: Prevent churn" data-gtm-category="navigation" data-gtm-action="main nav" href="/outcomes/prevent-customer-churn" class="nav__linkblock _21 w-inline-block"><div class="nav__linkblock__text"><h3 class="nav__h3 text-14">Prevent churn</h3></div></a><a data-gtm-label="Solutions: Increase revenue growth" data-gtm-category="navigation" data-gtm-action="main nav" href="/outcomes/increase-revenue-growth" class="nav__linkblock _21 w-inline-block"><div class="nav__linkblock__text"><h3 class="nav__h3 text-14">Increase revenue growth</h3></div></a><a data-gtm-label="Solutions: Boost team efficiency" data-gtm-category="navigation" data-gtm-action="main nav" href="/outcomes/boost-team-efficiency" class="nav__linkblock _21 w-inline-block"><div class="nav__linkblock__text"><h3 class="nav__h3 text-14">Boost team efficiency</h3></div></a><a data-gtm-label="Solutions: Enhance data visibility" data-gtm-category="navigation" data-gtm-action="main nav" href="/outcomes/enhance-customer-data-visibility" class="nav__linkblock _21 w-inline-block"><div class="nav__linkblock__text"><h3 class="nav__h3 text-14">Enhance data visibility</h3></div></a><a data-gtm-label="Solutions: Build customer loyalty" data-gtm-category="navigation" data-gtm-action="main nav" href="/outcomes/build-customer-loyalty" class="nav__linkblock _21 w-inline-block"><div class="nav__linkblock__text"><h3 class="nav__h3 text-14">Build customer loyalty</h3></div></a><a data-gtm-label="Solutions: Build customer loyalty" data-gtm-category="navigation" data-gtm-action="main nav" href="/outcomes/improve-customer-health" class="nav__linkblock _21 w-inline-block"><div class="nav__linkblock__text"><h3 class="nav__h3 text-14">Improve customer health</h3></div></a></div><div class="nav__vert__line"></div><div class="nav__platform__holder features"><div class="nav__txt__header features"><div class="nav__heading">Programs</div><div class="nav_vert_line"></div></div><a data-gtm-label="Solutions: Manage onboarding projects" data-gtm-category="navigation" data-gtm-action="main nav" href="/marketplace/onboarding" class="nav__linkblock _21 w-inline-block"><div class="nav__linkblock__text"><h3 class="nav__h3 text-14">Manage onboarding projects</h3></div></a><a data-gtm-label="Solutions: Manage contact renewals" data-gtm-category="navigation" data-gtm-action="main nav" href="/marketplace/renewals" class="nav__linkblock _21 w-inline-block"><div class="nav__linkblock__text"><h3 class="nav__h3 text-14">Manage contract renewals</h3></div></a><a data-gtm-label="Solutions: Monitor customer health" data-gtm-category="navigation" data-gtm-action="main nav" href="/marketplace/analyze-customer-health" class="nav__linkblock _21 w-inline-block"><div class="nav__linkblock__text"><h3 class="nav__h3 text-14">Monitor customer health</h3></div></a><a data-gtm-label="Solutions: Drive product adoption" data-gtm-category="navigation" data-gtm-action="main nav" href="https://www.totango.com/marketplace/adoption" class="nav__linkblock _21 w-inline-block"><div class="nav__linkblock__text"><h3 class="nav__h3 text-14">Drive product adoption</h3></div></a><a data-gtm-label="Solutions: Detect risk" data-gtm-category="navigation" data-gtm-action="main nav" href="https://www.totango.com/marketplace/detect-risk" class="nav__linkblock _21 w-inline-block"><div class="nav__linkblock__text"><h3 class="nav__h3 text-14">Detect risk</h3></div></a><a data-gtm-label="Solutions: See all SuccessBLOC programs" data-gtm-category="navigation" data-gtm-action="main nav" href="/marketplace" class="nav__text__linkblock w-inline-block"><div class="nav__text__link__holder"><div class="nav__link__carat">See all SuccessBLOC programs</div></div><div class="nav__carat__holder"><div class="carat-nav"><span class="btn__arrow text__btn__black"></span></div></div></a></div><div class="nav__platform__holder features"><div class="nav__promo"><p class="text-center"><strong>Customer success software your business can&#x27;t outgrow.</strong></p><img src="https://cdn.prod.website-files.com/5abc6c4b0a243a475139ee3b/652ab6d887d36e6c66bdda3c_engage-hero.png" loading="lazy" width="281" sizes="100vw" alt="" srcset="https://cdn.prod.website-files.com/5abc6c4b0a243a475139ee3b/652ab6d887d36e6c66bdda3c_engage-hero-p-500.png 500w, https://cdn.prod.website-files.com/5abc6c4b0a243a475139ee3b/652ab6d887d36e6c66bdda3c_engage-hero.png 535w"/><a data-gtm-label="Request Demo" data-gtm-category="navigation" data-gtm-action="main nav: solutions promo" href="/demo/live-demo" class="btn__main nav w-button">Request Demo</a></div></div></div><div class="dropdown__full__cta"><a href="/packages" class="dropdown__full__cta__linkblock w-inline-block"></a></div></div></nav></div><div data-hover="false" data-delay="0" class="dropdown-4 w-dropdown"><div data-gtm-label="Learn Dropdown" data-gtm-category="navigation" data-gtm-action="main nav" class="nav__level1 dark _21 w-dropdown-toggle"><div class="nav__level1__txt">Resources</div><div class="dropdown__carat__learn w-icon-dropdown-toggle"></div></div><nav class="dropdown-list-5 w-dropdown-list"><div class="dropdown__div"><div class="dropdown__content__holder"><div class="nav__platform__holder platform _21 first"><div class="nav__txt__header"><div class="nav__heading">Learn Totango</div><div class="nav_vert_line"></div></div><a data-gtm-label="Learn: Learning Hub" data-gtm-category="navigation" data-gtm-action="main nav" href="https://campus.totango.com/" class="nav__linkblock _21 w-inline-block"><div class="nav__linkblock__icon _21"><img src="https://cdn.prod.website-files.com/5abc6c4b0a243a475139ee3b/60d77e7e2956d149c5b5be26_nav-icon-webinars.svg" width="25" alt="Totango Spark Icon"/></div><div class="nav__linkblock__text"><h3 class="nav__h3 text-14">Learning Hub<br/><span class="nav-sub">Browse our library of learning resources</span></h3></div></a><a data-gtm-label="Learn: Glossary" data-gtm-category="navigation" data-gtm-action="main nav" href="/learn/glossary" target="_blank" class="nav__linkblock _21 w-inline-block"><div class="nav__linkblock__icon _21"><img src="https://cdn.prod.website-files.com/5abc6c4b0a243a475139ee3b/60d77e7ef4eecc811838bcf8_nav-icon-learning-hub.svg" width="25" alt="Totango Spark"/></div><div class="nav__linkblock__text"><h3 class="nav__h3 text-14">Glossary</h3></div></a></div><div class="nav__vert__line"></div><div class="nav__platform__holder platform _21"><div class="nav__txt__header"><div class="nav__heading">
491Learn Best Practices</div><div class="nav_vert_line"></div></div><a data-gtm-label="Learn: Live/On-Demand Webinars" data-gtm-category="navigation" data-gtm-action="main nav" href="/events/webinars-events" class="nav__linkblock _21 w-inline-block"><div class="nav__linkblock__icon _21"><img src="https://cdn.prod.website-files.com/5abc6c4b0a243a475139ee3b/60d77e7e2956d149c5b5be26_nav-icon-webinars.svg" width="25" alt="Totango Spark Icon"/></div><div class="nav__linkblock__text"><h3 class="nav__h3 text-14">Webinars and Events</h3></div></a><a data-gtm-label="Learn: Best Practice Articles" data-gtm-category="navigation" data-gtm-action="main nav" href="https://blog.totango.com" target="_blank" class="nav__linkblock _21 w-inline-block"><div class="nav__linkblock__icon _21"><img src="https://cdn.prod.website-files.com/5abc6c4b0a243a475139ee3b/60d77e7df380bfbead638fb5_nav-icon-blog.svg" width="25" alt="Totango Spark"/></div><div class="nav__linkblock__text"><h3 class="nav__h3 text-14">Blog</h3></div></a><a data-gtm-label="Learn: Guides, eBooks, and Reports" data-gtm-category="navigation" data-gtm-action="main nav" href="/library/customer-success-resources" class="nav__linkblock _21 w-inline-block"><div class="nav__linkblock__icon _21"><img src="https://cdn.prod.website-files.com/5abc6c4b0a243a475139ee3b/60d77e7ef380bff105638fb9_nav-icon-whitepapers.svg" width="25" alt="Totango DNA-CX"/></div><div class="nav__linkblock__text"><h3 class="nav__h3 text-14">Guides, eBooks, and Reports</h3></div></a><a data-gtm-label="Learn: Read the Book" data-gtm-category="navigation" data-gtm-action="main nav" href="/farm-dont-hunt" class="nav__linkblock _21 w-inline-block"><div class="nav__linkblock__icon _21"><img src="https://cdn.prod.website-files.com/5abc6c4b0a243a475139ee3b/60d77e7e33840bf4467eac4c_nav-icon-farm.svg" width="25" alt="Totango Shield"/></div><div class="nav__linkblock__text"><h3 class="nav__h3 text-14"><strong>Farm Don&#x27;t Hunt</strong> <em>by Guy Nirpaz</em></h3></div></a><a data-gtm-label="Churn Guide Nav" data-gtm-category="navigation" data-gtm-action="main nav" href="/customer-success" class="nav__linkblock _21 churn-guide w-inline-block"><div class="nav__linkblock__icon _21 churn-icon"><img src="https://cdn.prod.website-files.com/5abc6c4b0a243a475139ee3b/6262c3c787c1ba07d57c5fbe_cs-guide-icon.svg" width="64" alt="Totango DNA-CX"/></div><div class="nav__linkblock__text"><h3 class="nav__h3 text-14">Customer Success: The Ultimate Guide</h3></div></a></div><div class="nav__vert__line"></div><div class="nav__platform__holder platform _21"><div class="nav__txt__header"><div class="nav__heading">Hear from Customers</div><div class="nav_vert_line"></div><div class="nav__vert__line"></div></div><a data-gtm-label="Learn: Customer Stories" data-gtm-category="navigation" data-gtm-action="main nav" href="/customers" class="nav__linkblock _21 w-inline-block"><div class="nav__linkblock__icon _21"><img src="https://cdn.prod.website-files.com/5abc6c4b0a243a475139ee3b/60d77e7d18b647748070ad1f_nav-icon-customer-stories.svg" width="25" alt="Totango Spark"/></div><div class="nav__linkblock__text"><h3 class="nav__h3 text-14">Customer Stories</h3></div></a></div></div></div></nav></div><a href="/packages" data-gtm-label="Pricing" data-gtm-category="navigation" data-gtm-action="main nav" class="navigation-link normal dark _21 w-nav-link"><span class="nav__level1__txt">Pricing</span></a></div><div class="div-block-172"><div class="nav__level1 demo-button _21"><a data-gtm-label="Login" data-gtm-category="navigation" data-gtm-action="main nav" href="https://app.totango.com/" target="_blank" class="nav__login w-button">Login</a><a data-gtm-label="Request Demo Level One" data-gtm-category="navigation" data-gtm-action="main nav" href="/demo/product-tour" class="btn__main nav outline w-button">Take a Tour</a><a data-gtm-label="Request Demo Level One" data-gtm-category="navigation" data-gtm-action="main nav" href="/demo/live-demo" class="btn__main nav cta-link w-button">Request Demo</a></div></div></nav><div class="menu-button-2 w-nav-button" data-ix="hamburger-animation"><div class="top-line"></div><div class="the-middle-line"></div><div class="the-bottom-line"></div></div></div></div><div><div class="hero__section about new"><div class="hero__content__centered about"><img src="https://cdn.prod.website-files.com/5abc6c4b0a243a475139ee3b/666c8158c6a880814d2bae9c_tc-icons-color.svg" loading="lazy" width="204" alt="" class="mb-20"/><div class="container-fluid cta-box__small hide"><div class="flex-cta--left-home-banner"><h5 class="home__promo__txt__h5 no-margin"><span><strong class="bold-text-13">webinar</strong></span> </h5><h5 class="home__promo__txt__h5 no-margin">2019 State of the customer success industry</h5><h5 class="home__promo__txt__h5 no-margin">8/27, 10 am pt/1pm ET </h5><h5 class="home__promo__txt__h5 no-margin cta"><a href="https://www.totango.com/events/webinar-totango-2019-state-of-the-customer-success-industry-and-salary-report" class="link-26">register today <span class="txt__cta__arrow-right"></span></a></h5></div></div><h1 data-ix="slide-left-effect-on-load" class="text-white fs__lg max-width__800 text-62">Together, we are driving customer-led growth</h1><p class="hero__subhead white">We are invested in your success, so Totango and Catalyst teamed up to provide you with a Customer Growth Platform and methodology to help you protect and grow revenue from your customer base.</p></div></div><section class="pt-100"><div class="container-fluid"><h2 class="center text-58">What we&#x27;re known for<span class="bolder">.</span></h2><p class="text-center mb-30">Protecting revenue by guiding customers toward positive business outcomes is the most sustainable path to growth. Totango and Catalyst have earned over 120 G2 badges and industry recognition for our product and thought leadership.</p><div id="w-node-_665fc584-e0ca-eb51-ca29-9422f663b07b-157b514c" class="w-layout-layout max-width__900 wf-layout-layout"><div class="w-layout-cell"><img src="https://cdn.prod.website-files.com/5abc6c4b0a243a475139ee3b/6663165c26b559ad96ea8624_most-loved-2023-flat%2
49101.png" loading="lazy" alt="Most Loved: TrustRadius"/></div><div class="w-layout-cell"><img src="https://cdn.prod.website-files.com/5abc6c4b0a243a475139ee3b/6663168f0c369cbd8429a3d1_CustomerSuccess_FastestImplementation_Enterprise_GoLiveTime%201.png" loading="lazy" alt="Fastest Implementation: G2"/></div><div class="w-layout-cell"><img src="https://cdn.prod.website-files.com/5abc6c4b0a243a475139ee3b/6663168f8d647de7b6174552_top-rated-2024-flat%201.png" loading="lazy" alt="Top Rated: TrustRadius"/></div><div class="w-layout-cell"><img src="https://cdn.prod.website-files.com/5abc6c4b0a243a475139ee3b/6663168fa9df92c312c8e49b_forrester.png" loading="lazy" alt="Forrester Wave: Strong Performer 2023"/></div><div class="w-layout-cell"><img src="https://cdn.prod.website-files.com/5abc6c4b0a243a475139ee3b/66631690d63eee18112099f2_CustomerSuccess_Leader_Leader%201.png" loading="lazy" alt="Leader Spring 2024: G2"/></div><div class="w-layout-cell"><img src="https://cdn.prod.website-files.com/5abc6c4b0a243a475139ee3b/6663168f99dd6141e2bc5561_Best-Of-Feature-3D-2023%201.png" loading="lazy" alt="Best Feature Set: TrustRadius"/></div><div class="w-layout-cell"><img src="https://cdn.prod.website-files.com/5abc6c4b0a243a475139ee3b/6663168ff73873aa99453653_CustomerSuccess_MomentumLeader_Leader%201.png" loading="lazy" alt="Momentum Leader: G2"/></div></div><h2 class="center mt-60">We teamed up to<br/>“build a customer success powerhouse”<span class="bolder">.</span></h2><div class="lp__buttons mt-40 center"><a href="https://techcrunch.com/2024/02/28/totango-catalyst-merger-customer-success/?guccounter=1" data-gtm-label="Request Demo" data-gtm-category="cta" data-gtm-action="Platform: Open Platform &amp; Integrations Module" target="_blank" class="button-secondary--md w-button">Read Story</a><a data-gtm-label="Request Demo" data-gtm-category="cta" data-gtm-action="Platform: Open Platform &amp; Integrations Module" href="https://www.totango.com/press-releases/totango-and-catalyst-merge" target="_blank" class="button-primary-md outline dark w-button">Read Press</a></div><div class="merge-image"><img src="https://cdn.prod.website-files.com/5abc6c4b0a243a475139ee3b/6663168f07e1bd19a68d15d2_press-ct.png" loading="lazy" width="709" sizes="(max-width: 479px) 100vw, (max-width: 767px) 96vw, 709px" alt="" srcset="https://cdn.prod.website-files.com/5abc6c4b0a243a475139ee3b/6663168f07e1bd19a68d15d2_press-ct-p-500.png 500w, https://cdn.prod.website-files.com/5abc6c4b0a243a475139ee3b/6663168f07e1bd19a68d15d2_press-ct-p-800.png 800w, https://cdn.prod.website-files.com/5abc6c4b0a243a475139ee3b/6663168f07e1bd19a68d15d2_press-ct-p-1080.png 1080w, https://cdn.prod.website-files.com/5abc6c4b0a243a475139ee3b/6663168f07e1bd19a68d15d2_press-ct.png 1556w"/></div></div></section><div class="ceo-section"><div class="container-fluid"><div class="ceo-holder"><div class="ceo-individ"><div class="testimonial__slide-inner"><div class="testimonial__user-profile ceo"><img src="https://cdn.prod.website-files.com/5abc6c4b0a243a475139ee3b/6663168fc3faa1004c9342c1_alistaire-rennie.png" loading="lazy" alt=""/></div><div class="testimonial__content"><img src="https://cdn.prod.website-files.com/5abc6c4b0a243a475139ee3b/65dcc750db8fdd1819ca2bf8_quote-green.svg" loading="lazy" width="25" alt="Quote" class="mb-20"/><h4 class="testimonial__quote smaller white">Now is the moment for Customer Success to cement its value to the C-Suite by protecting revenue under management, owning retention and renewals, and accelerating expansion with precision. <br/><br/>Alistair Rennie
<br/>Co-CEO</h4><div class="testimonial__source"><div class="fs-body-md bold">Dione Hedgpeth</div><div class="fs-body-xs testimonial__user-role">Chief Customer Officer</div></div></div></div></div><div class="ceo-individ"><div class="testimonial__slide-inner"><div class="testimonial__user-profile ceo"><img src="https://cdn.prod.website-files.com/5abc6c4b0a243a475139ee3b/6663168fdf479d5051c4b8e8_edward-chiu.png" loading="lazy" width="131" alt="Edward Chiu"/></div><div class="testimonial__content"><img src="https://cdn.prod.website-files.com/5abc6c4b0a243a475139ee3b/6281d67cf5a7b2e6a919b61b_atom__quotes.svg" loading="lazy" width="25" alt="Quote" class="mb-20"/><h4 class="testimonial__quote smaller white">Combining the best of Catalyst and Totango into a unified product for enterprises and fast-growing companies will ensure businesses not only survive but rapidly uncover growth and revenue opportunities that are often overlooked. Read more<br/>‍<br/>
491Edward Chiu
Co-CEO, co-founder of Catalyst Software</h4><div class="testimonial__source"><div class="fs-body-md bold">Dione Hedgpeth</div><div class="fs-body-xs testimonial__user-role">Chief Customer Officer</div></div></div></div></div></div></div></div><div class="wrapped-bg-purple about-us-stats"><div data-w-id="665fc584-e0ca-eb51-ca29-9422f663b0be" data-is-ix2-target="1" class="lottie-animation" data-animation-type="lottie" data-src="https://cdn.prod.website-files.com/5abc6c4b0a243a475139ee3b/61d4cb2a2e082cbca1931591_lf30_editor_arxciiaq.json" data-loop="0" data-direction="1" data-autoplay="0" data-renderer="canvas" data-default-duration="2.033333333333333" data-duration="0" data-loading="eager"></div><div class="wrapped-content"><div class="wrapped-width _1000"><h2 class="h2-wrapped black about-us"><strong>Where we work</strong></h2><p class="wrapped-subhead-2 black">Remote and in-person, but always together.</p></div></div><div class="wrapped-3col"><div class="wrapped-3col-col"><div class="wrapped-big-number"><span class="counter about-us">25</span></div><p>U.S. States</p></div><div class="wrapped-3col-col"><div class="wrapped-big-number"><span class="counter about-us">6</span></div><p>Countries</p></div><div class="wrapped-3col-col"><div class="wrapped-big-number about-us offices">Bay Area HQ<br/></div><p>2 Offices | NYC &amp; Tel Aviv</p></div></div></div><div class="wrapped-bg-purple how-we-ork"><div data-w-id="665fc584-e0ca-eb51-ca29-9422f663b0da" data-is-ix2-target="1" class="lottie-animation" data-animation-type="lottie" data-src="https://cdn.prod.website-files.com/5abc6c4b0a243a475139ee3b/61d4cb2a2e082cbca1931591_lf30_editor_arxciiaq.json" data-loop="0" data-direction="1" data-autoplay="0" data-renderer="canvas" data-default-duration="2.033333333333333" data-duration="0" data-loading="eager"></div><div class="wrapped-content mt-60"><div class="wrapped-width _1000"><h2 class="h2-wrapped black about-us"><strong>How we work</strong></h2><p class="wrapped-subhead-2 black">We stand by shared values in all we do.</p><a href="/careers" data-gtm-label="Request Demo" data-gtm-category="cta" data-gtm-action="Platform: Open Platform &amp; Integrations Module" target="_blank" class="button-secondary--md mb-40 mt-20 w-button">See Open Positions</a></div><div id="w-node-_665fc584-e0ca-eb51-ca29-9422f663b0e4-157b514c" class="w-layout-layout values_stack wf-layout-layout"><div class="w-layout-cell cell__bottom-left"><h2 class="values_big">Candid</h2></div><div class="w-layout-cell"><p class="values_desc">We have the courage to speak openly, truthfully, and kindly – even when the conversation is difficult. The power of honesty and transparency is building trust and continuously improving. </p></div></div><div id="w-node-_665fc584-e0ca-eb51-ca29-9422f663b0eb-157b514c" class="w-layout-layout values_stack wf-layout-layout"><div class="w-layout-cell cell__bottom-left"><h2 class="values_big">Committed</h2></div><div class="w-layout-cell"><p class="values_desc">Our dedication to our work and our customers is unwavering. We overcome obstacles because we’re focused on achieving our goals. This commitment fuels our drive and ensures that we deliver excellence in everything we do.</p></div></div><div id="w-node-_665fc584-e0ca-eb51-ca29-9422f663b0f2-157b514c" class="w-layout-layout values_stack wf-layout-layout"><div class="w-layout-cell cell__bottom-left"><h2 class="values_big"><strong>Competitive</strong></h2></div><div class="w-layout-cell"><p class="values_desc">We are driven by a healthy competitive spirit that pushes us to outperform our own expectations. This is how we drive innovation, lead the industry, and achieve remarkable results.</p></div></div><div id="w-node-_665fc584-e0ca-eb51-ca29-9422f663b0fa-157b514c" class="w-layout-layout values_stack wf-layout-layout"><div class="w-layout-cell cell__bottom-left"><h2 class="values_big"><strong>Collaborative</strong></h2></div><div class="w-layout-cell"><p class="values_desc">We are about “we,” not “me.” We harness the diverse strengths and perspectives of each individual. Working as “one team” is how we innovate, solve problems, and achieve more.</p></div></div><div id="w-node-_665fc584-e0ca-eb51-ca29-9422f663b102-157b514c" class="w-layout-layout values_stack wf-layout-layout"><div class="w-layout-cell cell__bottom-left"><h2 class="values_big"><strong>
491Curious</strong></h2></div><div class="w-layout-cell"><p class="values_desc">Curiosity is the spark that ignites innovation. We encourage a culture of continuous learning and exploration so we can discover new opportunities, learn from our experiences, and move forward with fresh insights.</p></div></div></div></div><div class="m-signup"><div class="signup__outer w-container"><div class="w-layout-grid signup__heading-outer"><h3 id="w-node-_665fc584-e0ca-eb51-ca29-9422f663b10d-157b514c" class="signup__heading small">Protect and grow your customer revenue with Totango + Catalyst</h3></div><div class="lp__buttons center"><a data-gtm-label="Request Demo" data-gtm-category="cta" data-gtm-action="Homepage: Bottom CTA" href="/demo/live-demo" class="button-primary-md w-button">Request Demo</a></div></div><div class="signup__background-animation"><div class="html-embed-10 w-embed w-script"><svg class="spinner" width="1440" height="550" viewBox="0 0 1440 550" fill="none" xmlns="http://www.w3.org/2000/svg" id="SpirallingShape">
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