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168<a href="https://api.whatsapp.com/send?phone=16506001008&text=Hi!" target="_blank" class="dropdown-link nav-link card-nav-link w-dropdown-link">Support</a></div><div class="nav-card-subtitle">Chat to us on Whatsapp.</div><a href="https://api.whatsapp.com/send?phone=16506001008&text=Hi!" target="_blank" class="nav-card-image w-inline-block"><img src="https://cdn.prod.website-files.com/611678a38604517d3bd8ef0c/613efe82ee7de43565ad8655_support(1).png" loading="lazy" sizes="100vw" srcset="https://cdn.prod.website-files.com/611678a38604517d3bd8ef0c/613efe82ee7de43565ad8655_support(1)-p-500.png 500w, https://cdn.prod.website-files.com/611678a38604517d3bd8ef0c/613efe82ee7de43565ad8655_support(1).png 1000w" alt=""/></a></div></div><div class="navbar-submenu-container"><div class="navbar-dropdown-link-container tablet-only"><a href="https://learn.turn.io/embedded-signup-faqs/getting-a-whats-app-line-overview" target="_blank" class="dropdown-link nav-link w-dropdown-link">Support</a></div><div class="navbar-dropdown-link-container"><a href="/onboarding-portal/general-information-and-welcome-page" target="_blank" class="dropdown-link nav-link w-dropdown-link">Get started</a></div><div class="navbar-dropdown-link-container"><a href="https://learn.turn.io/" target="_blank" class="dropdown-link nav-link w-dropdown-link">Learn</a></div><div class="navbar-dropdown-link-container"><a href="https://learn.turn.io/for-developers" target="_blank" class="dropdown-link nav-link w-dropdown-link">For developers</a></div><div class="navbar-dropdown-link-container"><a href="https://learn.turn.io/faqs" target="_blank" class="dropdown-link nav-link w-dropdown-link">FAQ</a></div></div></div></nav></div><a href="#" class="navlink-special w-nav-link"><span class="chatblue">#Chat</span><span class="fororange">for</span><span class="impactgreen">Impact</span></a><div class="div-block-165"><div class="link-wrapper navbar-dropdown-link-container mobile w-clearfix"><a href="http://app.turn.io/" target="_blank" class="navbar-link mobile w-nav-link">Log in</a></div></div></nav><div class="right-nav-block"><div class="login-container w-clearfix"><div class="link-wrapper w-clearfix"><a href="http://app.turn.io/" target="_blank" class="navbar-link w-nav-link">Login</a></div><a href="https://whatsapp.turn.io/app/?referral=website-sign-up" target="_blank" class="black-button sign-up w-nav-link">Sign up</a></div><div class="hamburger-button hamburger-animation w-nav-button"><div class="line top"></div><div class="line mid"></div><div class="line bot"></div></div></div><div class="navigation-link-wrap"><div data-hover="true" data-delay="0" class="navigation-dropdown w-dropdown"><div class="navigation-link hidelink w-dropdown-toggle"><div class="navigation-text blackmenu">Use Cases</div></div><nav class="dropdown-list w-dropdown-list"><div class="use-cases-dropdown"><div class="arrow-company"></div><div class="div-block-22"><div class="dropdown-column"><a href="#" class="feature-wrap w-inline-block"><img src="https://cdn.prod.website-files.com/60dc3d1b3876ff64df6b7448/60e32eab473cbb909f1383a6_information.png" alt="" class="feature-icon"/><div class="feature-content-wrap"><div class="short-title">About</div></div></a></div><div class="dropdown-column"><a href="#" class="feature-wrap w-inline-block"><img src="https://cdn.prod.website-files.com/60dc3d1b3876ff64df6b7448/60e32eab473cbb443a1383a3_newspaper.png" alt="" class="feature-icon"/><div class="feature-content-wrap"><div class="title-wrap-horizontal"><div class="short-title">Newsroom</div></div></div></a></div></div><a href="#" class="feature-wrap w-inline-block"><img src="https://cdn.prod.website-files.com/60dc3d1b3876ff64df6b7448/60e32eab473cbb443a1383a3_newspaper.png" alt="" class="feature-icon"/><div class="feature-content-wrap"><div class="title-wrap-horizontal"><div class="short-title">Newsroom</div></div></div></a><div class="feature-content-wrap"><div class="short-title">Foundation</div></div><div class="short-title">Foundation</div></div></nav></div><div data-hover="true" data-delay="0" class="navigation-dropdown w-dropdown"><div class="navigation-link hidelink w-dropdown-toggle"><div class="navigation-text blackmenu">Company</div></div><nav class="dropdown-list dropdown-smaller w-dropdown-list"><div class="dropdown-list-vert"><div class="arrow-company"></div><div class="div-block-22"><div class="dropdown-column"><a href="#" class="feature-wrap w-inline-block"><img src="https://cdn.prod.website-files.com/60dc3d1b3876ff64df6b7448/60e32eab473cbb909f1383a6_information.png" alt="" class="feature-icon"/><div class="feature-content-wrap"><div class="short-title">About</div></div></a></div><div class="dropdown-column"><a href="#" class="feature-wrap w-inline-block"><img src="https://cdn.prod.website-files.com/60dc3d1b3876ff64df6b7448/60e32eab473cbb443a1383a3_newsp
168aper.png" alt="" class="feature-icon"/><div class="feature-content-wrap"><div class="title-wrap-horizontal"><div class="short-title">Newsroom</div></div></div></a></div></div><div class="dropdown-column"><a href="#" class="feature-wrap w-inline-block"><img src="https://cdn.prod.website-files.com/60dc3d1b3876ff64df6b7448/60e32eab473cbb429b1383a0_social.png" alt="" class="feature-icon"/><div class="feature-content-wrap"><div class="short-title">Foundation</div></div></a></div></div></nav></div></div></div></div><div class="top-story page_container c_pricing"><div class="page_container price"><div class="section_xlarge page_hero topgen_page-hero"><h1 class="hero_heading section_hero">Priced for <br/>impact at scale</h1><div data-duration-in="300" data-duration-out="100" data-current="Monthly" data-easing="ease" class="tabs-saas w-tabs"><div class="tabs-menu w-tab-menu"><a data-w-tab="Monthly" class="tab-link-light w-inline-block w-tab-link w--current"><div class="text-block-49">Monthly</div></a><a data-w-tab="Annually" class="tab-link-light last w-inline-block w-tab-link"><div class="text-block-48">Annually (-20%)</div></a></div><div class="price-tab w-tab-content"><div data-w-tab="Monthly" class="w-tab-pane w--tab-active"><div class="align-center"><div class="w-layout-grid pricing-grid-saas"><div id="w-node-b406c96a-4a74-4f78-7da5-63ec11511b36-e90e9be6" class="pricingplan-wrapper"><div class="pricingplan top"><div class="plantitle pro">Pro</div><div class="plancardtext">Good for medium to large social businesses, regional and national NGOs<br/></div></div><div class="pricingplan pricetop"><div class="plancardtext">Only</div></div><div class="pricingplan mid"><div class="pricetextwrapper"><div class="pricetext"><span class="pricevalue hidden">$2500</span></div><div class="pricetext"><span class="pricevalue">$499</span></div><div class="pricetext"><span>per month </span></div></div></div><div class="pricingplan pricebottom"><a href="https://whatsapp.turn.io/app/?referral=website-pricing-page" target="_blank" class="planbutton w-button">Sign up</a></div><div class="pricingplan mid"><p class="plancardtext">1 x Whatsapp Number</p></div><div class="pricingplan mid"><p class="plancardtext">Up to 20,000 unique monthly users</p></div><div class="pricingplan mid"><p class="plancardtext">Up to 100,000 conversations per month</p></div><div class="pricingplan mid"><p class="plancardtext">Up to 500,000 messages per month</p><p class="plancardtext">Up to 5 operator seats on Healthdesk</p><p class="plancardtext">Sandbox</p></div><div class="pricingplan top"><div class="plancardtext"><strong>Support and Impact</strong></div><div class="plancardtext">Chat for Impact Community Forum</div><div class="plancardtext">Standard playbooks available</div><div class="plancardtext">Business hours WhatsApp and Email support</div><div class="plancardtext">Weekly online training sessions</div><div class="plancardtext white">-</div><div class="plancardtext"><strong>Add On:</strong></div><div class="plancardtext">Office hours</div><div class="plancardtext white">-</div><div class="plancardtext white">-</div><div class="plancardtext white">-</div></div><div class="pricingplan top"><div class="plancardtext"><strong>Security and Compliance</strong></div><div class="plancardtext">User Authentication</div><div class="plancardtext">Data encryption at rest and in motion</div><div class="plancardtext">Data masking</div><div class="plancardtext">Block Users Functionality</div><div class="plancardtext white">-</div><div class="plancardtext white">-</div><div class="plancardtext white">-</div></div><div class="pricingplan top"><div class="plancardtext"><strong>Developer Tools</strong></div><div class="plancardtext">Limited API Access</div><div class="plancardtext">Basic error logging</div></div><div class="pricingplan top"><div class="plancardtext"><strong>AI</strong></div><div class="plancardtext">* Beta access on request</div><div class="plancardtext white">-</div><div class="plancardtext white">-</div><div class="plancardtext white">-</div></div><div class="pricingplan top"><div class="plancardtext"><strong>Chatbot</strong></div><div class="plancardtext">No-code and advanced code chatbot builder</div><div class="plancardtext">Time and Keyword based trigger messaging</div><div class="plancardtext">Advanced contact based triggers</div><div class="plancardtext">Multi-language messaging</div><div class="plancardtext">Multi-media messaging</div><div class="plancardtext">Content management</div><div class="plancardtext">Reminders and bulk messaging</div><div class="plancardtext">Insights dashboard</div><div class="plancardtext">Default data exports (csv) and Big Query integration</div><div class="plancardtext">Handover to Healthdesk operator</div><div class="plancardtext">Standard request per second</div><div class="plancardtext">Low touch integrations</div><div class="plancardtext white">-</div></div><div class="pricingplan top"><div class="plancardtext"><strong>Healthdesk</strong></div><div class="plancardtext">Basic access controls</div><div class="plancardtext">Basic user contact details</div><div class="plancardtext">Custom user fields</div><div class="plancardtext">Team inbox</div><div class="plancardtext">Message collections</div><div class="plancardtext">Manual and Automatic message tags</div><div class="plancardtext">Assign and transfer chats</div><div class="plancardtext">Standard quick replies</div><div class="plancardtext">Conversation history (6 months)</div><div class="plancardtext">Healthdesk routing </div></div></div><div id="w-node-b406c96a-4a74-4f78-7da5-63ec11511bcf-e90e9be6" class="pricingplan-wrapper"><div class="pricingplan top"><div class="plantitle pro">Enterprise</div><div class="plancardtext">Good for governments, international NGOs, medical providers, fact checkers, fintechs and ISVs</div></div><div class="pricingplan pricetop"><div class="plancardtext">From</div></div><div class="pricingplan mid"><div class="pricetextwrapper"><div class="pricetext"><span class="pricevalue hidden">$2500</span></div><div class="pricetext"><span class="pricevalue">$2500</span></div><div class="pricetext"><span>per month </span></div></div></div><div class="pricingplan pricebottom"><a href="https://www.turn.io/company/enterprise-contact" class="planbutton w-button">Contact Us</a></div><div class="pricingplan mid"><p class="plancardtext">Up to 5 x Whatsapp Numbers</p></div><div class="pricingplan mid"><p class="plancardtext">Unlimited unique monthly users</p></div><div class="pricingplan mid"><p class="plancardtext">Up to 1,000,000 conversations per month*</p></div><div class="pricingplan mid"><p class="plancardtext">Unlimited messages per month**</p><p class="plancardtext">Up to 100 operator seats on Healthdesk</p><p class="plancardtext">Sandbox</p></div><div class="pricingplan top"><div class="plancardtext"><strong>Support and Impact</strong></div><div class="plancardtext">Enterprise membership in Chat for Impact Community</div><div class="plancardtext">Standard and Advanced playbooks available</div><div class="plancardtext">Priority support</div><div class="plancardtext">Weekly online training sessions</div><div class="plancardtext">Impact Tracker - monthly check in</div><div class="plancardtext"><strong>Add On:</strong></div><div class="plancardtext">Office hours</div><div class="plancardtext">Impact Partnership Package<br/>- Dedicated Partnership Manager<br/>- Dedicated Slack/Whatsapp channel<br/><br/></div></div><div class="pricingplan top"><div class="plancardtext"><strong>Security and Compliance</strong></div><div class="plancardtext">User Authentication</div><div class="plancardtext">Data encryption at rest and in motion</div><div class="plancardtext">Data masking</div><div class="plancardtext">Block Users Functionality</div><div class="plancardtext">Custom data scrubbing and data culling rules</div><div class="plancardtext">Data residency options</div><div class="plancardtext">Secure access options: IP restrictions</div></div><div class="pricingplan top"><div class="plancardtext"><strong>Developer Tools</strong></div><div class="plancardtext">API Access</div><div class="plancardtext">Advanced error logging</div></div><div class="pricingplan top"><div class="plancardtext"><strong>AI</strong></div><div class="plancardtext">AI-powered chat journeys</div><div class="plancardtext">AI-power inbox with suggested replies and translation</div><div class="plancardtext">Audio transcriptions in the Helpdesk</div><div class="plancardtext">Host custom NLU model</div></div><div class="pricingplan top"><div class="plancardtext"><strong>Chatbot</strong></div><div class="plancardtext">No-code and advanced code chatbot builder</div><div class="plancardtext">Time and Keyword based trigger messaging</div><div class="plancardtext">Advanced contact based triggers </div><div class="plancardtext">Multi-language messaging</div><div class="plancardtext">Multi-media messaging</div><div class="plancardtext">Custom CMS integration</div><div class="plancardtext">Reminders and bulk messaging</div><div class="plancardtext">Insights dashboard</div><div class="plancardtext">Default data exports (csv) and Big Query integration</div><div class="plancardtext">Handover to Healthdesk operator</div><div class="plancardtext">Enhanced request per second</div><div class="plancardtext">Custom integrations (Autotranslation, Medical Record)</div><div class="plancardtext">API access (data messaging, contacts, etc)</div></div><div class="pricingplan top"><div class="plancardtext"><strong>Healthdesk</strong></div><div class="plancardtext">Basic access controls</div><div class="plancardtext">Basic user contact details</div><div class="plancardtext">Custom user fields</div><div class="plancardtext">Team inbox</div><div class="plancardtext">Message collections</div><div class="plancardtext">Manual and Automatic message tags</div><div class="plancardtext">Assign and transfer chats</div><div class="plancardtext">Standard quick replies</div><div class="plancardtext">Conversation history (Unlimited)</div><div class="plancardtext">Advanced Routing</div></div></div></div></div></div><div data-w-tab="Annually" class="w-tab-pane"><div id="w-node-_29ca8c66-7549-8d65-1567-540afcc9d83c-e90e9be6" class="align-center"><div class="w-layout-grid pricing-grid-saas"><div id="w-node-_305a7e07-2fed-3038-9f8e-7d5d6e6e3487-e90e9be6" class="pricingplan-wrapper"><div class="pricingplan top"><div class="plantitle pro">Pro</div><div class="plancardtext">Good for small to medium to social impact businesses.<br/></div></div><div class="pricingplan pricetop"><div class="plancardtext">Only</div></div><div class="pricingplan mid"><div class="pricetextwrapper"><div class="pricetext"><span class="pricevalue hidden">$2500</span></div><div class="pricetext"><span class="pricevalue">
168$399</span></div><div class="pricetext"><span>per month </span></div></div></div><div class="pricingplan pricebottom"><a href="https://whatsapp.turn.io/app/?referral=website-pricing-page" target="_blank" class="planbutton w-button">Sign up</a></div><div class="pricingplan mid"><p class="plancardtext">1 x Whatsapp Number</p></div><div class="pricingplan mid"><p class="plancardtext">Up to 20,000 unique monthly users</p></div><div class="pricingplan mid"><p class="plancardtext">Up to 100,000 conversations per month</p></div><div class="pricingplan mid"><p class="plancardtext">Up to 500,000 messages per month</p><p class="plancardtext">Up to 5 operator seats on Healthdesk</p><p class="plancardtext">Sandbox<br/>â</p></div><div class="pricingplan top"><div class="plancardtext"><strong>Support and Impact</strong></div><div class="plancardtext">Chat for Impact Community Forum</div><div class="plancardtext">Standard playbooks available</div><div class="plancardtext">Business hours WhatsApp and Email support</div><div class="plancardtext">Weekly online training sessions</div><div class="plancardtext white">-</div><div class="plancardtext"><strong>Add On:</strong></div><div class="plancardtext">Office hours</div><div class="plancardtext white">-</div><div class="plancardtext white">-</div><div class="plancardtext white">-</div></div><div class="pricingplan top"><div class="plancardtext"><strong>Security and Compliance</strong></div><div class="plancardtext">User Authentication</div><div class="plancardtext">Data encryption at rest and in motion</div><div class="plancardtext">Data masking</div><div class="plancardtext">Block Users Functionality</div><div class="plancardtext white">-</div><div class="plancardtext white">-</div><div class="plancardtext white">-<!-- -->â</div></div><div class="pricingplan top"><div class="plancardtext"><strong>Developer Tools</strong></div><div class="plancardtext white"><span class="text-span-16">Limited API Access</span></div><div class="plancardtext white"><span class="text-span-16">Basic error logging</span></div></div><div class="pricingplan top"><div class="plancardtext"><strong>AI</strong></div><div class="plancardtext">* Beta access on request</div><div class="plancardtext white">-</div><div class="plancardtext white">-</div><div class="plancardtext white">-</div></div><div class="pricingplan top"><div class="plancardtext"><strong>Chatbot</strong></div><div class="plancardtext">No-code and advanced code chatbot builder</div><div class="plancardtext">Time and Keyword based trigger messaging</div><div class="plancardtext">Advanced contact based triggers</div><div class="plancardtext">Multi-language messaging</div><div class="plancardtext">Multi-media messaging</div><div class="plancardtext">Content management and low touch integrations</div><div class="plancardtext">Reminders and bulk messaging</div><div class="plancardtext">Insights dashboard</div><div class="plancardtext">Default data exports (csv) and Big Query integration</div><div class="plancardtext">Handover to Healthdesk operator</div><div class="plancardtext">Standard request per second</div><div class="plancardtext">Low touch integrations</div><div class="plancardtext white">-</div></div><div class="pricingplan top"><div class="plancardtext"><strong>Healthdesk</strong></div><div class="plancardtext">Basic access controls</div><div class="plancardtext">Basic user contact details</div><div class="plancardtext">Custom user fields</div><div class="plancardtext">Team inbox</div><div class="plancardtext">Message collections</div><div class="plancardtext">Manual and Automatic message tags</div><div class="plancardtext">Assign and transfer chats</div><div class="plancardtext">Standard quick replies</div><div class="plancardtext">Conversation history (6 months)</div><div class="plancardtext">Healthdesk routing </div></div></div><div id="w-node-_8ed82415-bbc4-3490-55ab-0bdac882ac4e-e90e9be6" class="pricingplan-wrapper"><div class="pricingplan top"><div class="plantitle pro">Enterprise</div><div class="plancardtext">Good for large social impact businesses, governments, international NGOs, medical providers and ISVs</div></div><div class="pricingplan pricetop"><div class="plancardtext">From</div></div><div class="pricingplan mid"><div class="pricetextwrapper"><div class="pricetext"><span class="pricevalue hidden">$2500</span></div><div class="pricetext"><span class="pricevalue">$2085</span></div><div class="pricetext"><span>per month </span></div></div></div><div class="pricingplan pricebottom"><a href="https://www.turn.io/company/enterprise-contact" class="planbutton w-button">Contact Us</a></div><div class="pricingplan mid"><p class="plancardtext">Up to 5 x Whatsapp Numbers</p></div><div class="pricingplan mid"><p class="plancardtext">Unlimited unique monthly users</p></div><div class="pricingplan mid"><p class="plancardtext">Up to 1,000,000 conversations per month*</p></div><div class="pricingplan mid"><p class="plancardtext">Unlimited messages per month**</p><p class="plancardtext">Up to 100 operator seats on Healthdesk</p><p class="plancardtext">Sandbox</p></div><div class="pricingplan top"><div class="plancardtext"><strong>Support and Impact</strong></div><div class="plancardtext">Enterprise membership in Chat for Impact Community</div><div class="plancardtext">Standard and Advanced playbooks available</div><div class="plancardtext">Priority support</div><div class="plancardtext">Weekly online training sessions</div><div class="plancardtext">Impact Tracker - monthly check in</div><div class="plancardtext"><strong>Add On:</strong></div><div class="plancardtext">Office hours</div><div class="plancardtext">Impact Partnership Package<br/>- Dedicated Partnership Manager<br/>- Dedicated Slack/Whatsapp channel<br/></div></div><div class="pricingplan top"><div class="plancardtext"><strong>Security and Compliance</strong></div><div class="plancardtext">User Authentication</div><div class="plancardtext">Data encryption at rest and in motion</div><div class="plancardtext">Data masking</div><div class="plancardtext">Block Users Functionality</div><div class="plancardtext">Custom data scrubbing and data culling rules</div><div class="plancardtext">Data residency options</div><div class="plancardtext">Secure access options: IP restrictions</div></div><div class="pricingplan top"><div class="plancardtext"><strong>Developer Tools</strong></div><div class="plancardtext">API Access</div><div class="plancardtext">Advanced error logging</div></div><div class="pricingplan top"><div class="plancardtext"><strong>AI</strong></div><div class="plancardtext">AI-powered chat journeys</div><div class="plancardtext">AI-power inbox with suggested replies and translation</div><div class="plancardtext">Audio transcriptions in the Helpdesk</div><div class="plancardtext">Host custom NLU model</div></div><div class="pricingplan top"><div class="plancardtext"><strong>Chatbot</strong></div><div class="plancardtext">No-code and advanced code chatbot builder</div><div class="plancardtext">Time and Keyword based trigger messaging</div><div class="plancardtext">Advanced contact based triggers </div><div class="plancardtext">Multi-language messaging</div><div class="plancardtext">Multi-media messaging</div><div class="plancardtext">Custom CMS integration</div><div class="plancardtext">Reminders and bulk messaging</div><div class="plancardtext">Insights dashboard</div><div class="plancardtext">Default data exports (csv) and Big Query integration</div><div class="plancardtext">Handover to Healthdesk operator</div><div class="plancardtext">Enhanced request per second</div><div class="plancardtext">Custom integrations (Autotranslation, Medical Record)</div><div class="plancardtext">API access (data messaging, contacts, etc)</div></div><div class="pricingplan top"><div class="plancardtext"><strong>Healthdesk</strong></div><div class="plancardtext">Basic access controls</div><div class="plancardtext">Basic user contact details</div><div class="plancardtext">Custom user fields</div><div class="plancardtext">Team inbox</div><div class="plancardtext">Message collections</div><div class="plancardtext">Manual and Automatic message tags</div><div class="plancardtext">Assign and transfer chats</div><div class="plancardtext">Standard quick replies</div><div class="plancardtext">Conversation history (Unlimited)</div><div class="plancardtext">Healthdesk routing </div></div></div></div></div></div></div></div><div class="align-center leftaligned"><div class="plancardtext"><em>
168* Charged per conversation thereafter<br/>** Subject to fair use policy of 5 million messages</em><br/></div></div></div></div></div><div class="pricingfaqs white-bg"><div class="page_container"><div class="section_xlarge mb_0"><div class="bigcardtext"><strong class="big-card-text_bold">Pricing questions</strong></div></div><div class="faq"><div data-w-id="87985e65-611d-93df-9216-62afe5a67693" class="faq-header"><div class="question">How does Conversational pricing work?</div><div class="switchicon"><img src="https://cdn.prod.website-files.com/611678a38604517d3bd8ef0c/611e7a63bb7311d2d8ea2b32_close.svg" loading="lazy" alt="" class="closeicon"/><img src="https://cdn.prod.website-files.com/611678a38604517d3bd8ef0c/611e7a46aac87d1d13e1c3a2_open.svg" loading="lazy" alt="" class="openicon"/></div></div><div style="opacity:0" class="answer"><p class="faqparagraph">WhatsApp Business API conversations fall into two categories that will be priced differently:</p><ul role="list" class="list"><li class="faq-list-item">User-initiated, like customer care and general support inquiries.</li><li class="faq-list-item">Business-initiated, like post purchase notifications.</li></ul><p class="faqparagraph">From the 1st of February 2022, all conversations are measured in 24-hour increments, or "sessions", that start whenever the first message from a business is delivered. The first message can be initiated by the business (business-initiated) or can be a business reply within 24 hours of a user message (user-initiated). A user is defined as the person or entity with whom the business is messaging.</p><p class="faqparagraph">Charges for conversations are based on the userâs phone number. Rates for business-initiated conversations and user-initiated conversations vary by market (country or region). See <a href="https://developers.facebook.com/docs/whatsapp/pricing/conversationpricing#rates" target="_blank">Rates</a> for specific pricing information.</p><p class="faqparagraph">You can read more about conversation-based pricing <a href="https://developers.facebook.com/docs/whatsapp/pricing/conversationpricing#rates" target="_blank">here</a>.</p></div></div><div class="faq"><div data-w-id="8a9f9fcb-772e-227d-6277-64b58ce5775f" class="faq-header"><div class="question">Do plans include VAT or sales tax?</div><div class="switchicon"><img src="https://cdn.prod.website-files.com/611678a38604517d3bd8ef0c/611e7a63bb7311d2d8ea2b32_close.svg" loading="lazy" alt="" class="closeicon"/><img src="https://cdn.prod.website-files.com/611678a38604517d3bd8ef0c/611e7a46aac87d1d13e1c3a2_open.svg" loading="lazy" alt="" class="openicon"/></div></div><div style="opacity:0" class="answer"><p class="faqparagraph">License Fees are subject to destination VAT. VAT is excluded from the listed license fee and will be charged on top of the listed license fee at point of purchase.</p><p class="faqparagraph">VAT is implemented as a destination-based tax, where the tax rate is based on the location of the consumer and applied to the sales price. </p><p class="faqparagraph">The terms VAT, GST, and the more general consumption tax are sometimes used interchangeably.</p></div></div><div class="faq"><div data-w-id="97ba8b78-ee68-d24c-bc6e-9ce9c757302b" class="faq-header"><div class="question">What payment methods do you accept?</div><div class="switchicon"><img src="https://cdn.prod.website-files.com/611678a38604517d3bd8ef0c/611e7a63bb7311d2d8ea2b32_close.svg" loading="lazy" alt="" class="closeicon"/><img src="https://cdn.prod.website-files.com/611678a38604517d3bd8ef0c/611e7a46aac87d1d13e1c3a2_open.svg" loading="lazy" alt="" class="openicon"/></div></div><div class="answer"><p class="faqparagraph">For the Pro plan you can pay with credit card or wire transfer and for Enterprise plans we only accept wire transfer.</p><p class="faqparagraph"></p><p class="faqparagraph"></p><p class="faqparagraph"></p><p class="faqparagraph"></p><p class="faqparagraph"></p><p class="faqparagraph"></p><p class="faqparagraph"></p><p class="faqparagraph"></p><p class="faqparagraph last"></p></div></div><div class="faq"><div data-w-id="97ba8b78-ee68-d24c-bc6e-9ce9c757302b" class="faq-header"><div class="question">What support do I get with my subscription?</div><div class="switchicon"><img src="https://cdn.prod.website-files.com/611678a38604517d3bd8ef0c/611e7a63bb7311d2d8ea2b32_close.svg" loading="lazy" alt="" class="closeicon"/><img src="https://cdn.prod.website-files.com/611678a38604517d3bd8ef0c/611e7a46aac87d1d13e1c3a2_open.svg" loading="lazy" alt="" class="openicon"/></div></div><div class="answer"><p class="faqparagraph">We're here to assist you throughout your chat journey.<br/><br/>Self-Service Support:<br/>Available 24/7<br/>Access via Turn.io Learn Center <br/>Join the Turn.io Impact Community<br/><br/>Human Support:<br/>Available via via email and Whatsapp<br/>
168Standard business hours: Monday to Friday, 9 AM to 5 PM local time (São Paulo GMT-3, Cape Town GMT+2, Islamabad GMT-5)<br/><br/>Aimed Response Times During Business Hours:<br/>Pro Subscriptions: First response within 24 hours<br/>Enterprise Subscriptions: First response within 4 hours<br/><br/>Enterprise Customers:<br/>For critical incidents where the platform or major features are non-functional, support requests can be sent via a dedicated email on Saturdays and Sundays. This information is shared by the Partnership Manager during onboarding.<br/></p><p class="faqparagraph"></p><p class="faqparagraph"></p><p class="faqparagraph"></p><p class="faqparagraph"></p><p class="faqparagraph"></p><p class="faqparagraph"></p><p class="faqparagraph"></p><p class="faqparagraph"></p><p class="faqparagraph last"></p></div></div><div class="faq"><div data-w-id="97ba8b78-ee68-d24c-bc6e-9ce9c757302b" class="faq-header"><div class="question">Do I pay to join the community?</div><div class="switchicon"><img src="https://cdn.prod.website-files.com/611678a38604517d3bd8ef0c/611e7a63bb7311d2d8ea2b32_close.svg" loading="lazy" alt="" class="closeicon"/><img src="https://cdn.prod.website-files.com/611678a38604517d3bd8ef0c/611e7a46aac87d1d13e1c3a2_open.svg" loading="lazy" alt="" class="openicon"/></div></div><div class="answer"><p class="faqparagraph">No! Itâs free. Access and support from our Chat for Impact community are free. You can join our LinkedIn Group, monthly Town Hall events and other events for free.</p><p class="faqparagraph"></p><p class="faqparagraph"></p><p class="faqparagraph"></p><p class="faqparagraph"></p><p class="faqparagraph"></p><p class="faqparagraph"></p><p class="faqparagraph"></p><p class="faqparagraph"></p><p class="faqparagraph last"></p></div></div><div class="faq"><div data-w-id="d4f9de31-c3af-0906-d26f-7ba30d347f0d" class="faq-header"><div class="question">Why are the Turn.io license fees billed by Paddle?</div><div class="switchicon"><img src="https://cdn.prod.website-files.com/611678a38604517d3bd8ef0c/611e7a63bb7311d2d8ea2b32_close.svg" loading="lazy" alt="" class="closeicon"/><img src="https://cdn.prod.website-files.com/611678a38604517d3bd8ef0c/611e7a46aac87d1d13e1c3a2_open.svg" loading="lazy" alt="" class="openicon"/></div></div><div style="opacity:0" class="answer"><p class="faqparagraph">License Fee invoices may be billed by <a href="https://paddle.com" target="_blank">Paddle</a> on behalf of Turn.io.</p><p class="faqparagraph">Paddle handles the billing on behalf of Turn.io so that we can ensure that the country specific VAT/Sales Tax/GST is billed correctly.</p><p class="faqparagraph"></p><p class="faqparagraph"></p><p class="faqparagraph"></p><p class="faqparagraph"></p><p class="faqparagraph"></p><p class="faqparagraph"></p><p class="faqparagraph"></p><p class="faqparagraph"></p><p class="faqparagraph"></p><p class="faqparagraph"></p><p class="faqparagraph last"></p></div></div></div></div><div class="footer-2"><div class="w-layout-grid grid"><div id="w-node-_0b3c0ecd-4e2d-0fe7-b8db-d052d3ac859a-f8e9ee11" class="div-block-107"><div class="text-block-10">Turn.io is an official WhatsApp business solution provider.</div><div class="w-layout-hflex"><img src="https://cdn.prod.website-files.com/611678a38604517d3bd8ef0c/611cd3a6962a974287f92f8f_whatsup-logo.svg" loading="lazy" alt="WhatsApp" class="whatsapp-logo"/><img src="https://cdn.prod.website-files.com/611678a38604517d3bd8ef0c/66191223b95c719b050a4df7_MBP%20Badge%20-%20Light%20backgrounds.svg" loading="lazy" width="145" alt=""/></div></div><div id="w-node-_81079070-9a4b-a0ca-3165-dafcf8e9ee36-f8e9ee11" class="copyright">© 2024 Turn.io PBC, Public Benefit Corporation (Turn.io)</div><div id="w-node-_81079070-9a4b-a0ca-3165-dafcf8e9ee19-f8e9ee11" class="footer-column"><a href="/company/careers" class="footer-link">Careers</a><a href="/company/about" class="footer-link">About</a><a href="/company/contact" class="footer-link">Contact</a><a href="/company/legal" class="footer-link">Legal</a></div><div id="w-node-_81079070-9a4b-a0ca-3165-dafcf8e9ee29-f8e9ee11" class="footer-column"><a href="http://twitter.com/turn_io" target="_blank" class="footer-link">
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