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210				<h1 class="mb-2">¿Qué es la inteligencia artificial conversacional para contact centers?</h1>				
211				
212				<div class="mb-8 flex gap-baseGap flex-wrap justify-between text-sm text-gray-800">
213					
214					<time pubdate="pubdate" datetime="2026-06-17">
215						17 de junio de 2026					</time>
216
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221
222			<img width="1600" height="893" src="https://www.numintec.com/wp-content/uploads/2026/06/ia_para_contact_center.webp" class="max-w-full mx-auto mb-12 wp-post-image" alt="Numintec 1" decoding="async" fetchpriority="high" srcset="https://www.numintec.com/wp-content/uploads/2026/06/ia_para_contact_center.webp 1600w, https://www.numintec.com/wp-content/uploads/2026/06/ia_para_contact_center-480x268.webp 480w, https://www.numintec.com/wp-content/uploads/2026/06/ia_para_contact_center-986x550.webp 986w, https://www.numintec.com/wp-content/uploads/2026/06/ia_para_contact_center-768x429.webp 768w, https://www.numintec.com/wp-content/uploads/2026/06/ia_para_contact_center-1536x857.webp 1536w, https://www.numintec.com/wp-content/uploads/2026/06/ia_para_contact_center-380x212.webp 380w" sizes="(max-width: 1600px) 100v
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224				
225<p class="wp-block-paragraph">Durante años, la atención telefónica en contact centers ha consistido en dos mecanismos fundamentales: el agente humano, que aporta empatía y cercanía pero tiene disponibilidad limitada, y el IVR tradicional, que es funcional pero saca de quicio a cualquiera con su «pulse 1 para&#8230; pulse 2 para&#8230;». Ante ello, surge una nueva vía: la inteligencia artificial conversacional, que busca combinar la eficiencia operativa con una mejor experiencia de cliente.</p>
226
227
228
229<p class="wp-block-paragraph">Pero, ¿qué es exactamente? La inteligencia artificial conversacional es un sistema informático que permite mantener diálogos naturales con personas. No solo es capaz de entender las palabras de su interlocutor, sino que interpreta la intención detrás de ellas, leyendo entre líneas o reconociendo infinitas formas de referirse a algo.</p>
230
231
232
233<p class="wp-block-paragraph">Llevado al terreno de los contact centers, esto permite reducir parte de la intervención humana y agilizar determinados procesos. Es decir, recibes una llamada y la IA comprende qué necesita el cliente, accede a los sistemas correspondientes y resuelve la gestión en lenguaje completamente natural.</p>
234
235
236
237<p class="wp-block-paragraph">La diferencia fundamental respecto a las soluciones anteriores es esa capacidad de comprensión contextual. Un sistema conversacional con IA no espera que el cliente diga «opción 3», entiende la frase «quiero saber dónde está mi pedido» de una forma similar a como lo haría un agente humano, y actúa en consecuencia. Esto transforma la relación entre el contact center, sus agentes y sus clientes.</p>
238
239
240
241<p class="wp-block-paragraph">Según datos de Eurostat, la llamada telefónica es el único medio que tiene una penetración en el mercado cercano al 100%. Supera la brecha generacional que puede afectar a otros canales y es la preferida de los usuarios ante cualquier proceso de reclamación inicial. Es ahí donde la IA conversacional supone una respuesta a un presente que requiere mejorar la eficiencia para liberar de carga a los equipos, apartándoles&nbsp;de las tareas repetitivas y situando al profesional en el momento exacto de la conversación.</p>
242
243
244
245<p class="wp-block-paragraph">Pero esto para nada se queda ahí… Porque la automatización real ocurre cuando la IA conversacional puede leer y escribir en los sistemas que ya usa la empresa.</p>
246
247
248
249<h2 class="wp-block-heading"><strong>Qué herramientas de IA ayudan a automatizar las llamadas en un </strong><strong>contact</strong><strong> center</strong></h2>
250
251
252
253<p class="wp-block-paragraph">La IA conversacional se nutre de un ecosistema de herramientas que, combinadas, cubren diferentes facetas de automatización. Entender qué hace cada una ayuda a tomar decisiones más informadas antes de implementar ninguna herramienta.</p>
254
255
256
257<p class="wp-block-paragraph">Los agentes de voz con IA (también llamados AI Agents o voicebots) son el componente más común. Se trata de sistemas que atienden llamadas entrantes de forma autónoma y mantienen conversaciones en lenguaje natural. A diferencia del IVR, no presentan menús: escuchan, interpretan la intención del cliente y responden o ejecutan acciones concretas. Por ejemplo, estos sistemas pueden confirmar una cita, informar del estado de un pedido, verificar datos de identidad o lanzar un proceso interno en el CRM.</p>
258
259
260
261<p class="wp-block-paragraph">El Speech Analytics es otra pieza clave, aunque actúa más en la capa analítica que en la de automatización directa de las gestiones del cliente. Esta tecnología transcribe y analiza automáticamente el 100% de las conversaciones telefónicas, identificando patrones, motivos de contacto, incidencias recurrentes o problemas de calidad en el servicio. Su impacto en la automatización es indirecto pero poderoso, porque cuando sabes con precisión por qué llaman tus clientes, puedes automatizar esas gestiones.</p>
262
263
264
265<p class="wp-block-paragraph">Los chatbots para canales escritos cumplen sobre todo una función complementaria en una estrategia multicanal: funcionan con los mismos principios de comprensión del lenguaje natural, pero suelen estar adaptados a texto. Su implementación en contact centers sirve para resolver consultas frecuentes que los clientes remiten a través de WhatsApp o correo electrónico, entre otros.</p>
266
267
268
269<p class="wp-block-paragraph">Las integraciones con CRM y sistemas de gestión son el tejido conectivo de todo lo anterior y, por tanto, imprescindibles. Un agente de voz sin acceso al sistema de pedidos, al historial del cliente o a la agenda de citas es un sistema ciego. Sin integración con los sistemas de negocio, la capacidad de automatización es muy limitada.</p>
270
271
272
273<p class="wp-block-paragraph">La combinación más habitual en un contact center que empieza a introducir IA es el agente de voz para gestiones de alto volumen (consultas de estado, confirmaciones y citas) junto con Speech Analytics para medir el impacto y detectar nuevas oportunidades de automatización. Ambas herramientas se retroalimentan: los datos del análisis de conversaciones informan sobre qué nuevos flujos tiene sentido automatizar.</p>
274
275
276
277<h2 class="wp-block-heading"><strong>Coste medio de un sistema de IA para optimizar la experiencia del cliente</strong></h2>
278
279
280
281<p class="wp-block-paragraph">Esta es la pregunta que se suele hacer antes de decidir si se realiza o no la inversión. La realidad es que el coste de un sistema de IA conversacional para contact centers varía considerablemente en función de varios factores que conviene entender antes de pedir cualquier presupuesto.</p>
282
283
284
285<p class="wp-block-paragraph">El primero es el modelo de contratación. Básicamente suele haber dos enfoques: licencia de softw
285are (precio fijo mensual o anual por uso de la plataforma) y pago por uso (se paga por conversación atendida, por minuto de llamada procesada o por gestión completada). El modelo de pago por uso es de especial interés para contact centers con volúmenes irregulares o que quieren empezar de forma controlada, ya que el coste escala directamente con el uso real.</p>
286
287
288
289<p class="wp-block-paragraph">El segundo factor es el nivel de servicio incluido. Hay una diferencia importante entre comprar tecnología y contratar un servicio gestionado. La primera opción implica que el equipo interno se encarga de configurar, entrenar, mantener y mejorar el sistema. La segunda incluye que el proveedor gestiona todo el ciclo: diseño de flujos, entrenamiento del modelo, monitorización continua y mejora iterativa.</p>
290
291
292
293<p class="wp-block-paragraph">El tercero es la complejidad de las integraciones. Conectar un agente de voz con un CRM estándar como Salesforce, HubSpot o Odoo es un proceso relativamente ágil si el proveedor dispone de conectores nativos.</p>
294
295
296
297<p class="wp-block-paragraph">Por eso, al comparar presupuestos, el criterio no debe ser solo el precio de partida sino el coste total considerando implementación, integraciones, mantenimiento y la curva de mejora del sistema en los primeros meses. Un sistema más barato que requiere mucho esfuerzo por parte de tu equipo para que funcione bien puede resultar finalmente más caro que uno que, de entrada, ya esté pensado para funcionar en tu negocio.</p>
298
299
300
301<h2 class="wp-block-heading"><strong>Cómo implementar IA conversacional en un </strong><strong>contact</strong><strong> center</strong></h2>
302
303
304
305<p class="wp-block-paragraph">El objetivo de implementar un sistema de IA conversacional en un contact center es potenciar el negocio a través del uso de este tipo de tecnología. Pero, como hemos contado, para que la decisión esté bien fundamentada debes tener claro qué problemas buscas resolver a través de este servicio. ¿El objetivo es reducir llamadas repetitivas? ¿Ampliar la cobertura horaria? ¿O mejorar la experiencia en un tipo concreto de gestión? La respuesta a esas preguntas determina qué automatizar primero y cómo medir si funciona.</p>
306
307
308
309<p class="wp-block-paragraph">Una vez definido todo ello, el proceso de implementación suele seguir estas fases:</p>
310
311
312
313<p class="wp-block-paragraph">La primera es el análisis de conversaciones existentes. Antes de diseñar cualquier automatización, conviene entender con datos cómo se producen realmente las gestiones que se quieren automatizar. Qué preguntan los clientes, qué variaciones del lenguaje usan o qué excepciones aparecen con frecuencia. Si ya existe un sistema de Speech Analytics, esta fase es mucho más rápida y fiable. Si no existe, se puede hacer con muestras manuales, aunque de forma menos exhaustiva. Lo importante es que el modelo esté perfectamente entrenado para ayudar a tu equipo.</p>
314
315
316
317<p class="wp-block-paragraph">La segunda es el diseño del flujo conversacional. Aquí se definen los caminos que puede seguir la conversación, las integraciones necesarias con sistemas externos y los criterios de escalado al agente humano. Este último punto es crítico: un buen sistema de IA debe ser capaz de detectar cuándo necesita escalar una conversación y transferir al agente toda la información del contexto acumulada, evitando que el cliente tenga que repetirse.</p>
318
319
320
321<p class="wp-block-paragraph">La tercera es la integración técnica. El agente de voz o chatbot necesita conectarse con los sistemas que contienen la información relevante: CRM, plataforma de pedidos, sistema de citas o base de datos de clientes. Esta fase requiere coordinación entre el proveedor y el equipo técnico interno.</p>
322
323
324
325<p class="wp-block-paragraph">La cuarta, y la que más frecuentemente se subestima, es la mejora continua post-lanzamiento. Un sistema de IA conversacional no es una solución que se configura una vez y funciona sola. Las primeras semanas son de aprendizaje: las conversaciones reales revelan variaciones del lenguaje no previstas, casos que no estaban en el diseño inicial y patrones inesperados. Monitorizar, ajustar y mejorar el sistema de forma regular es lo que determina si el proyecto acaba siendo un éxito o se queda a medias.</p>
326
327
328
329<h2 class="wp-block-heading"><strong>Cómo seleccionar a un proveedor de IA para contact center que ofrezca integración con sistemas existentes</strong></h2>
330
331
332
333<p class="wp-block-paragraph">La capacidad de integración es, probablemente, el criterio más 
333infravalorado al evaluar proveedores de IA conversacional. Y es también el que más problemas puede causar si se ignora.</p>
334
335
336
337<p class="wp-block-paragraph">Un sistema de IA que no puede conectarse con los sistemas que ya usa la empresa queda reducido a un contestador automático con más vocabulario. La integración es lo que transforma una conversación en una gestión real y genera mayor eficiencia y beneficio.</p>
338
339
340
341<p class="wp-block-paragraph">Al evaluar proveedores, hay varias dimensiones que merecen atención específica.</p>
342
343
344
345<p class="wp-block-paragraph">La profundidad de los conectores nativos es el primer indicador. Un buen proveedor tiene integraciones preconfiguradas con los CRM y sistemas de gestión más habituales del mercado: Salesforce, HubSpot, Zendesk, Microsoft Dynamics, SAP&#8230; Cuanto más madura sea la integración nativa, menor es el esfuerzo técnico de implementación y menor el riesgo de problemas de sincronización. Preguntar al proveedor cuántas de sus integraciones son nativas y cuántas requieren desarrollo a medida es una buena prueba de estrés.</p>
346
347
348
349<p class="wp-block-paragraph">La disponibilidad de API abierta es el segundo punto. Ningún catálogo de integraciones cubre todos los sistemas posibles. Un proveedor que ofrece una API bien documentada permite conectar el sistema con cualquier plataforma interna, aunque sea desarrollada a medida. Sin esto, la empresa queda dependiente de la hoja de ruta de integraciones del proveedor.</p>
350
351
352
353<p class="wp-block-paragraph">El modelo de implementación también importa. Algunos proveedores venden tecnología y dejan al cliente que la configure e integre con sus sistemas. Otros ofrecen un modelo de servicio gestionado en el que se hacen cargo de las integraciones como parte del proyecto. Para contact centers sin un equipo técnico numeroso, la segunda opción reduce significativamente el riesgo operativo.</p>
354
355
356
357<p class="wp-block-paragraph">La experiencia sectorial es otro filtro relevante. Un proveedor que lleva años trabajando en contact centers entiende los KPIs que realmente importan (TMO, FCR, NPS, tiempos de espera) y sabe diseñar flujos que no solo funcionan técnicamente sino que tienen sentido operativo. La diferencia entre tecnología construida desde el contact center y tecnología adaptada al contact center se nota en los detalles de cada implementación.</p>
358
359
360
361<p class="wp-block-paragraph">Por último, vale la pena valorar la transparencia en el reporting. ¿Puede el proveedor mostrar con datos qué porcentaje de gestiones resuelve el sistema autónomamente? ¿Cuántas escalan a agente? ¿Cuál es la satisfacción del cliente con las interacciones automatizadas? Un proveedor que no puede responder a estas preguntas con datos concretos probablemente tampoco podrá demostrar el retorno de la inversión a los seis meses de funcionamiento.</p>
362
363
364
365<p class="wp-block-paragraph">La IA conversacional ya forma parte de la operativa de muchos contact centers y está ayudando a automatizar procesos, optimizar recursos y mejorar la atención al cliente. Por eso, elegir correctamente la tecnología y el proveedor es clave para que el proyecto aporte valor a largo plazo.</p>
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425        
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427        <div class="absolute bottom-3 left-3 bg-secondary-500 bg-opacity-80 text-primary-500 text-base font-medium px-4 py-2 rounded-full hover:bg-opacity-95 transition-all duration-300 shadow-lg">
428            <a href="https://www.numintec.com/category/actualidad/" class="hover:text-primary-400 transition-colors">Actualidad</a>        </div>
429    </div>
430
431    <p class="text-sm mb-2">
432        <time pubdate="pubdate" datetime="2026-05-21">
433            21/05/2026        </time>
434    </p>
435
436    
437    <h3 class="text-xl font-bold mt-0 mb-4"><a href="https://www.numintec.com/blog/llamadas-comerciales-vs-atencion-al-cliente-que-numeracion-debe-usar-tu-empresa-en-2026/" class="text-primary-500" id="post-4096--title">Llamadas comerciales vs. atención al cliente: qué numeración debe usar tu empresa en 2026 </a></h3>
438
439    <a 
440        id="post-4096--btn"
441        href="https://www.numintec.com/blog/llamadas-comerciales-vs-atencion-al-cliente-que-numeracion-debe-usar-tu-empresa-en-2026/"
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447<article class="!h-auto group post-4015 post type-post status-publish format-standard has-post-thumbnail hentry category-actualidad">
448
449    <div class="relative aspect-square flex-grow-0 overflow-hidden mb-4 rounded-4xl">
450        <div 
451            title="Ley SAC y contact center: qué debes adaptar antes de octubre de 2026"
452            class="block w-full h-full"
453        >
454            <img width="1400" height="781" src="https://www.numintec.com/wp-content/uploads/2026/05/calling1.webp" class="object-cover object-center w-full h-full rounded-4xl transition-all duration-300 group-hover:scale-105 wp-post-image" alt="Numintec 4" decoding="async" loading="lazy" srcset="https://www.numintec.com/wp-content/uploads/2026/05/calling1.webp 1400w, https://www.numintec.com/wp-content/uploads/2026/05/calling1-480x268.webp 480w, https://www.numintec.com/wp-content/uploads/2026/05/calling1-986x550.webp 986w, https://www.numintec.com/wp-content/uploads/2026/05/calling1-768x428.webp 768w, https://www.numintec.com/wp-content/uploads/2026/05/calling1-380x212.webp 380w" sizes="auto, (max-width: 1400px) 100v
454w, 1400px">        </div>
455        
456        <!-- Categoría como overlay en esquina inferior izquierda -->
457        <div class="absolute bottom-3 left-3 bg-secondary-500 bg-opacity-80 text-primary-500 text-base font-medium px-4 py-2 rounded-full hover:bg-opacity-95 transition-all duration-300 shadow-lg">
458            <a href="https://www.numintec.com/category/actualidad/" class="hover:text-primary-400 transition-colors">Actualidad</a>        </div>
459    </div>
460
461    <p class="text-sm mb-2">
462        <time pubdate="pubdate" datetime="2026-05-14">
463            14/05/2026        </time>
464    </p>
465
466    
467    <h3 class="text-xl font-bold mt-0 mb-4"><a href="https://www.numintec.com/blog/ley-sac-y-contact-center-que-debes-adaptar-antes-de-octubre-de-2026/" class="text-primary-500" id="post-4015--title">Ley SAC y contact center: qué debes adaptar antes de octubre de 2026</a></h3>
468
469    <a 
470        id="post-4015--btn"
471        href="https://www.numintec.com/blog/ley-sac-y-contact-center-que-debes-adaptar-antes-de-octubre-de-2026/"
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474        Leer más    </a>
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476</article>									</div>
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493					<div id="block-6" class="widget widget_block widget_media_image">
494<figure class="wp-block-image size-full is-resized"><img loading="lazy" decoding="async" width="1252" height="282" src="https://www.numintec.com/wp-content/uploads/2026/07/numintec_part-of-enreach_H-white.png" alt="" class="wp-image-4169" style="object-fit:cover;width:197px;height:44px" srcset="https://www.numintec.com/wp-content/uploads/2026/07/numintec_part-of-enreach_H-white.png 1252w, https://www.numintec.com/wp-content/uploads/2026/07/numintec_part-of-enreach_H-white-480x108.png 480w, https://www.numintec.com/wp-content/uploads/2026/07/numintec_part-of-enreach_H-white-986x222.png 986w, https://www.numintec.com/wp-content/uploads/2026/07/numintec_part-of-enreach_H-white-768x173.png 768w, https://www.numintec.com/wp-content/uploads/2026/07/numintec_part-of-enreach_H-white-380x86.png 380w" sizes="auto, (max-width: 1252px) 100vw, 1252px" /></figure>
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516			<div class="footer-bottom sm:col-span-2 lg:col-span-4 border-t border-white pt-baseGap xl:pt-10 flex flex-col gap-baseGap lg:flex-row lg:justify-between">
517									<ul class="list-none m-0 grid grid-cols-1 lg:grid-cols-5 gap-baseGap">
518																				<li class="text-left w-80 max-w-full">
519																	<a href="https://maps.app.goo.gl/94pPRt5NYDYwJ6Cd7" class="block text-inherit no-underline hover:text-white/80" target="_blank" rel="noopener noreferrer">
520																									<strong class="text-base mb-2 flex items-center justify-start gap-2">
521										<svg width="16" height="17" viewBox="0 0 16 17" fill="none" xmlns="http://www.w3.org/2000/svg">
522<g clip-path="url(#clip0_6304_1186)">
523<path d="M9.17815 15.0986L9.73909 15.5964L9.17815 15.0986ZM6.82185 15.0986L7.38278 14.6007L6.82185 15.0986ZM13.2696 7.71047H12.5196C12.5196 8.69283 11.985 9.94965 11.1702 11.2546C10.3728 12.5316 9.38032 13.7409 8.61722 14.6007L9.17815 15.0986L9.73909 15.5964C10.5292 14.7062 11.5825 13.4263 12.4425 12.0491C13.285 10.6999 14.0196 9.13771 14.0196 7.71047H13.2696ZM6.82185 15.0986L7.38278 14.6007C6.61968 13.7409 5.62724 12.5316 4.82983 11.2546C4.01495 9.94965 3.48044 8.69282 3.48044 7.71047H2.73044H1.98044C1.98044 9.13771 2.71501 10.6999 3.55752 12.0491C4.41751 13.4263 5.47077 14.7062 6.26091 15.5964L6.82185 15.0986ZM2.73044 7.71047H3.48044C3.48044 6.15235 4.00502 5.00429 4.79403 4.24469C5.58883 3.4795 6.71068 3.05225 8 3.05225V2.30225V1.55225C6.37903 1.55225 4.86609 2.09314 3.75369 3.16408C2.6355 4.24061 1.98044 5.79667 1.98044 7.71047H2.73044ZM8 2.30225V3.05225C9.28932 3.05225 10.4112 3.4795 11.206 4.24469C11.995 5.00429 12.5196 6.15235 12.5196 7.71047H13.2696H14.0196C14.0196 5.79667 13.3645 4.24061 12.2463 3.16408C11.1339 2.09314 9.62097 1.55225 8 1.55225V2.30225ZM9.17815 15.0986L8.61722 14.6007C8.28016 14.9805 7.71984 14.9805 7.38278 14.6007L6.82185 15.0986L6.26091 15.5964C7.19475 16.6486 8.80524 16.6486 9.73909 15.5964L9.17815 15.0986ZM9.75652 6.69354H9.00652C9.00652 7.24943 8.55588 7.70006 8 7.70006V8.45006V9.20006C9.38431 9.20006 10.5065 8.07785 10.5065 6.69354H9.75652ZM8 8.45006V7.70006C7.44411 7.70006 6.99348 7.24943 6.99348 6.69354H6.24348H5.49348C5.49348 8.07785 6.61569 9.20006 8 9.20006V8.45006ZM6.24348 6.69354H6.99348C6.99348 6.13766 7.44411 5.68702 8 5.68702V4.93702V4.18702C6.61569 4.18702 5.49348 5.30923 5.49348 6.69354H6.24348ZM8 4.93702V5.68702C8.55588 5.68702 9.00652 6.13766 9.00652 6.69354H9.75652H10.5065C10.5065 5.30923 9.38431 4.18702 8 4.18702V4.93702Z" fill="white"/>
524</g>
525<defs>
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527<rect width="16" height="16" fill="white" transform="translate(0 0.96875)"/>
528</clipPath>
529</defs>
530</svg>
531										<span>Barcelona</span>
532									</strong>
533																									<p class="m-0 text-sm">C/ Diputación 279-283<br />
534Entlo 2º<br />
53508007, Barcelona</p>
536																									</a>
537															</li>
538																				<li class="text-left w-80 max-w-full">
539																	<a href="https://maps.app.goo.gl/ovYDNJrGJuaqfsUz6" class="block text-inherit no-underline hover:text-white/80" target="_blank" rel="noopener noreferrer">
540																									<strong class="text-base mb-2 flex items-center justify-start gap-2">
541										<svg width="16" height="17" viewBox="0 0 16 17" fill="none" xmlns="http://www.w3.org/2000/svg">
542<g clip-path="url(#clip0_6304_1186)">
543<path d="M9.17815 15.0986L9.73909 15.5964L9.17815 15.0986ZM6.82185 15.0986L7.38278 14.6007L6.82185 15.0986ZM13.2696 7.71047H12.5196C12.5196 8.69283 11.985 9.94965 11.1702 11.2546C10.3728 12.5316 9.38032 13.7409 8.61722 14.6007L9.17815 15.0986L9.73909 15.5964C10.5292 14.7062 11.5825 13.4263 12.4425 12.0491C13.285 10.6999 14.0196 9.13771 14.0196 7.71047H13.2696ZM6.82185 15.0986L7.38278 14.6007C6.61968 13.7409 5.62724 12.5316 4.82983 11.2546C4.01495 9.94965 3.48044 8.69282 3.48044 7.71047H2.73044H1.98044C1.98044 9.13771 2.71501 10.6999 3.55752 12.0491C4.41751 13.4263 5.47077 14.7062 6.26091 15.5964L6.82185 15.0986ZM2.73044 7.71047H3.48044C3.48044 6.15235 4.00502 5.00429 4.79403 4.24469C5.58883 3.4795 6.71068 3.05225 8 3.05225V2.30225V1.55225C6.37903 1.55225 4.86609 2.09314 3.75369 3.16408C2.6355 4.24061 1.98044 5.79667 1.98044 7.71047H2.73044ZM8 2.30225V3.05225C9.28932 3.05225 10.4112 3.4795 11.206 4.24469C11.995 5.00429 12.5196 6.15235 12.5196 7.71047H13.2696H14.0196C14.0196 5.79667 13.3645 4.24061 12.2463 3.16408C11.1339 2.09314 9.62097 1.55225 8 1.55225V2.30225ZM9.17815 15.0986L8.61722 14.6007C8.28016 14.9805 7.71984 14.9805 7.38278 14.6007L6.82185 15.0986L6.26091 15.5964C7.19475 16.6486 8.80524 16.6486 9.73909 15.5964L9.17815 15.0986ZM9.75652 6.69354H9.00652C9.00652 7.24943 8.55588 7.70006 8 7.70006V8.45006V9.20006C9.38431 9.20006 10.5065 8.07785 10.5065 6.69354H9.75652ZM8 8.45006V7.70006C7.44411 7.70006 6.99348 7.24943 6.99348 6.69354H6.24348H5.49348C5.49348 8.07785 6.61569 9.20006 8 9.20006V8.45006ZM6.24348 6.69354H6.99348C6.99348 6.13766 7.44411 5.68702 8 5.68702V4.93702V4.18702C6.61569 4.18702 5.49348 5.30923 5.49348 6.69354H6.24348ZM8 4.93702V5.68702C8.55588 5.68702 9.00652 6.13766 9.00652 6.69354H9.75652H10.5065C10.5065 5.30923 9.38431 4.18702 8 4.18702V4.93702Z" fill="white"/>
544</g>
545<defs>
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547<rect width="16" height="16" fill="white" transform="translate(0 0.96875)"/>
548</clipPath>
549</defs>
550</svg>
551										<span>Madrid</span>
552									</strong>
553																									<p class="m-0 text-sm">Paseo de la Castellana 93<br />
55428046, Madrid</p>
555																									</a>
556															</li>
557																				<li class="text-left w-80 max-w-full">
558																	<a href="https://maps.app.goo.gl/K1xNwnTXu4ywTDZ27" class="block text-inherit no-underline hover:text-white/80" target="_blank" rel="noopener noreferrer">
559																									<strong class="text-base mb-2 flex items-center justify-start gap-2">
560										<svg width="16" height="17" viewBox="0 0 16 17" fill="none" xmlns="http://www.w3.org/2000/svg">
561<g clip-path="url(#clip0_6304_1186)">
562<path d="M9.17815 15.0986L9.73909 15.5964L9.17815 15.0986ZM6.82185 15.0986L7.38278 14.6007L6.82185 15.0986ZM13.2696 7.71047H12.5196C12.5196 8.69283 11.985 9.94965 11.1702 11.2546C10.3728 12.5316 9.38032 13.7409 8.61722 14.6007L9.17815 15.0986L9.73909 15.5964C10.5292 14.7062 11.5825 13.4263 12.4425 12.0491C13.285 10.6999 14.0196 9.13771 14.0196 7.71047H13.2696ZM6.82185 15.0986L7.38278 14.6007C6.61968 13.7409 5.62724 12.5316 4.82983 11.2546C4.01495 9.94965 3.48044 8.69282 3.48044 7.71047H2.73044H1.98044C1.98044 9.13771 2.71501 10.6999 3.55752 12.0491C4.41751 13.4263 5.47077 14.7062 6.26091 15.5964L6.82185 15.0986ZM2.73044 7.71047H3.48044C3.48044 6.15235 4.00502 5.00429 4.79403 4.24469C5.58883 3.4795 6.71068 3.05225 8 3.05225V2.30225V1.55225C6.37903 1.55225 4.86609 2.09314 3.75369 3.16408C2.6355 4.24061 1.98044 5.79667 1.98044 7.71047H2.73044ZM8 2.30225V3.05225C9.28932 3.05225 10.4112 3.4795 11.206 4.24469C11.995 5.00429 12.5196 6.15235 12.5196 7.71047H13.2696H14.0196C14.0196 5.79667 13.3645 4.24061 12.2463 3.16408C11.1339 2.09314 9.62097 1.55225 8 1.55225V2.30225ZM9.17815 15.0986L8.61722 14.6007C8.28016 14.9805 7.71984 14.9805 7.38278 14.6007L6.82185 15.0986L6.26091 15.5964C7.19475 16.6486 8.80524 16.6486 9.73909 15.5964L9.17815 15.0986ZM9.75652 6.69354H9.00652C9.00652 7.24943 8.55588 7.70006 8 7.70006V8.45006V9.20006C9.38431 9.20006 10.5065 8.07785 10.5065 6.69354H9.75652ZM8 8.45006V7.70006C7.44411 7.70006 6.99348 7.24943 6.99348 6.69354H6.24348H5.49348C5.49348 8.07785 6.61569 9.20006 8 9.20006V8.45006ZM6.24348 6.69354H6.99348C6.99348 6.13766 7.44411 5.68702 8 5.68702V4.93702V4.18702C6.61569 4.18702 5.49348 5.30923 5.49348 6.69354H6.24348ZM8 4.93702V5.68702C8.55588 5.68702 9.00652 6.13766 9.00652 6.69354H9.75652H10.5065C10.5065 5.30923 9.38431 4.18702 8 4.18702V4.93702Z" fill="white"/>
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564<defs>
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566<rect width="16" height="16" fill="white" transform="translate(0 0.96875)"/>
567</clipPath>
568</defs>
569</svg>
570										<span>Lisboa</span>
571									</strong>
572																									<p class="m-0 text-sm">Rua Tomás de Fonseca<br />
573Torre G<br />
5741600-209, Lisboa</p>
575																									</a>
576															</li>
577																				<li class="text-left w-80 max-w-full">
578																	<a href="https://maps.app.goo.gl/2bpDidJGYbmrkxpNA" class="block text-inherit no-underline hover:text-white/80" target="_blank" rel="noopener noreferrer">
579																									<strong class="text-base mb-2 flex items-center justify-start gap-2">
580										<svg width="16" height="17" viewBox="0 0 16 17" fill="none" xmlns="http://www.w3.org/2000/svg">
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588</defs>
589</svg>
590										<span>Santander</span>
591									</strong>
592																									<p class="m-0 text-sm">Calderon de la Barca, nº 4 2ºE<br />
59339002, Santander</p>
594																									</a>
595															</li>
596																				<li class="text-left w-80 max-w-full">
597																	<a href="https://maps.app.goo.gl/w2wuP9dcKDUetEVx6" class="block text-inherit no-underline hover:text-white/80" target="_blank" rel="noopener noreferrer">
598																									<strong class="text-base mb-2 flex items-center justify-start gap-2">
599										<svg width="16" height="17" viewBox="0 0 16 17" fill="none" xmlns="http://www.w3.org/2000/svg">
600<g clip-path="url(#clip0_6304_1186)">
601<path d="M9.17815 15.0986L9.73909 15.5964L9.17815 15.0986ZM6.82185 15.0986L7.38278 14.6007L6.82185 15.0986ZM13.2696 7.71047H12.5196C12.5196 8.69283 11.985 9.94965 11.1702 11.2546C10.3728 12.5316 9.38032 13.7409 8.61722 14.6007L9.17815 15.0986L9.73909 15.5964C10.5292 14.7062 11.5825 13.4263 12.4425 12.0491C13.285 10.6999 14.0196 9.13771 14.0196 7.71047H13.2696ZM6.82185 15.0986L7.38278 14.6007C6.61968 13.7409 5.62724 12.5316 4.82983 11.2546C4.01495 9.94965 3.48044 8.69282 3.48044 7.71047H2.73044H1.98044C1.98044 9.13771 2.71501 10.6999 3.55752 12.0491C4.41751 13.4263 5.47077 14.7062 6.26091 15.5964L6.82185 15.0986ZM2.73044 7.71047H3.48044C3.48044 6.15235 4.00502 5.00429 4.79403 4.24469C5.58883 3.4795 6.71068 3.05225 8 3.05225V2.30225V1.55225C6.37903 1.55225 4.86609 2.09314 3.75369 3.16408C2.6355 4.24061 1.98044 5.79667 1.98044 7.71047H2.73044ZM8 2.30225V3.05225C9.28932 3.05225 10.4112 3.4795 11.206 4.24469C11.995 5.00429 12.5196 6.15235 12.5196 7.71047H13.2696H14.0196C14.0196 5.79667 13.3645 4.24061 12.2463 3.16408C11.1339 2.09314 9.62097 1.55225 8 1.55225V2.30225ZM9.17815 15.0986L8.61722 14.6007C8.28016 14.9805 7.71984 14.9805 7.38278 14.6007L6.82185 15.0986L6.26091 15.5964C7.19475 16.6486 8.80524 16.6486 9.73909 15.5964L9.17815 15.0986ZM9.75652 6.69354H9.00652C9.00652 7.24943 8.55588 7.70006 8 7.70006V8.45006V9.20006C9.38431 9.20006 10.5065 8.07785 10.5065 6.69354H9.75652ZM8 8.45006V7.70006C7.44411 7.70006 6.99348 7.24943 6.99348 6.69354H6.24348H5.49348C5.49348 8.07785 6.61569 9.20006 8 9.20006V8.45006ZM6.24348 6.69354H6.99348C6.99348 6.13766 7.44411 5.68702 8 5.68702V4.93702V4.18702C6.61569 4.18702 5.49348 5.30923 5.49348 6.69354H6.24348ZM8 4.93702V5.68702C8.55588 5.68702 9.00652 6.13766 9.00652 6.69354H9.75652H10.5065C10.5065 5.30923 9.38431 4.18702 8 4.18702V4.93702Z" fill="white"/>
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607</defs>
608</svg>
609										<span>Bogotá</span>
610									</strong>
611																									<p class="m-0 text-sm">Av. Carrera 45 108A-50<br />
612Piso 2<br />
61310111, Bogotá</p>
614																									</a>
615															</li>
616											</ul>
617				
618			</div>
619				
620
621			<div class="footer-bottom sm:col-span-2 lg:col-span-4 border-t border-white pt-baseGap xl:pt-10 flex flex-col gap-baseGap lg:flex-row lg:justify-between">
622				<div id="nav_menu-2" class="widget widget_nav_menu"><div class="menu-footer-nota-legal-container"><ul id="menu-footer-nota-legal" class="menu"><li id="menu-item-596" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-596"><a href="https://www.numintec.com/aviso-legal/">Aviso legal</a></li>
623<li id="menu-item-595" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-privacy-policy menu-item-595"><a rel="privacy-policy" href="https://www.numintec.com/politica-privacidad/">Política de privacidad</a></li>
624<li id="menu-item-607" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-607">
624<a href="https://www.numintec.com/compliance/">Compliance</a></li>
625<li id="menu-item-597" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-597"><a href="https://www.numintec.com/politica-de-cookies/">Política de cookies</a></li>
626<li id="menu-item-1026" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-1026"><a target="_blank" href="https://status.numintec.com/">Estado del sistema</a></li>
627</ul></div></div><div id="block-7" class="widget widget_block">
628<div  class="block-rrss wp-elements-1 has-text-color has-primary-color ">
629	<ul class="list-none flex gap-3 items-center m-0"><li class="block-rrss__item w-8 h-8 flex items-center justify-center rounded-full hover:scale-110 transition-transform has-background has-white-background-color"><a href="https://www.linkedin.com/company/numinteccomunicaciones/?originalSubdomain=es" target="_blank" title="LinkedIn"><svg class="w-5 h-5 text-primary-500" fill="currentColor" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24"><circle cx="5" cy="5" r="2.2"/><path d="M9.2 8.9v12H13v-6c0-1.5.3-3 2.3-3 2 0 2 1.8 2 3.2V21H21v-6.7c0-3.2-.7-5.7-4.5-5.7a4 4 0 0 0-3.6 2V8.8H9.2zm-6.1 0h3.8v12H3z"/></svg></a></li></ul></div></div>			</div>
630
631				<div class="footer-bottom sm:col-span-2 lg:col-span-4 text-xs">
632									</div>
633			</div>
634
635		</div>
636
637	</footer><!-- #colophon -->
638
639
640	<!-- WhatsApp -->
641
642	
643	<!-- END: WhatsApp -->
644
645</div><!-- #page -->
646
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