1<!DOCTYPE html><html lang="en-US" q:container="paused" q:version="0.15.2" q:render="ssr" q:base="/build/"><!--qv q:id=0 q:key=3scc:pY_0--><!--qv q:id=1 q:key=TxCF:35_4--><!--qv q:s q:sref=1 q:key=--><head q:head><meta charSet="utf-8" q:head><link rel="manifest" href="/manifest.json" q:head><!--qv q:id=2 q:key=zrbr:35_0--><title q:head>Google Meet Enhancement Suite FAQ</title><link rel="canonical" href="http://meetenhancementsuite.com/faq/" q:id="3" q:head><meta name="viewport" content="width=device-width, initial-scale=1.0" q:head><link rel="icon" type="image/svg+xml" href="/favicon.svg" q:head><meta name="description" content="Answers to frequently asked questions about Google Meet Enhancement Suite" q:head>
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3.isEmailUs{display:block;font-size:1.5rem} 4</style><!--qv q:id=6 q:key=ceU0:XF_0--><header role="banner"><a href="/" title="Meet Enhancement Suite home page"><img src="/icons/icon-mes.svg" alt="Meet Enhancement Suite logo"></a><!--qv q:id=7 q:key=ZOzy:SN_0--><ul><li><a style="cursor:pointer" href="/meetpro/" title="Get Pro page">Get Pro</a></li><li><a style="cursor:pointer" href="/blog/" title="Blog page">Blog</a></li><li><a style="cursor:not-allowed" href="/faq/" title="FAQ page" class="active">FAQ</a></li><li><a style="cursor:pointer" href="/changelog/" title="Changelog page">Changelog</a></li><li><a style="cursor:pointer" href="https://docs.meetenhancementsuite.com" title="Docs page">Docs</a></li><li><a style="cursor:pointer" href="/privacy-policy/" title="Privacy Policy page">Privacy Policy</a></li><li><a style="cursor:pointer" href="/#support" title="Support page">Support</a></li></ul><!--/qv--></header><!--/qv--><main role="main"><div class="wrapper"><!--qv q:s q:sref=5 q:key=--><!--qv q:id=a q:key=2C14:--><h1 id="frequently-asked-questions">Frequently Asked Questions</h1><p>If you have any additional questions or concerns after reviewing the answers below, please reach out to us directly via email at [email protected]</p><details><summary>Where do I get my Meet Pro license key?</summary><p>When you purchase Meet Pro you should be presented with the license key after checkout. If not, you can always find it in your email by searching for the subject line 'You've subscribed to Meet Enhancement Suite Pro!' sent from [email protected]</p></details><details q:id="b"><summary id="how-do-i-activate-meet-pro">How do I activate Meet Pro?</summary><p>Meet Pro features are activated from within the Chrome Extension. You can open the extension by clicking the Meet Enhancement Suite icon in the top right hand corner of your Chrome Browser. If you don't see it, you may need to click the small jigsaw puzzle icon to find it.</p><p>Once you've opened the extension, click the 'Activate License' link in the Meet Pro section. From there, enter your Meet Pro license key and click 'activate'. You should now have access to all Meet Pro features.</p></details><details><summary>Is there a free trial for Meet Pro?</summary><p>Yes! We offer a 7-day free trial so you can test out all of our amazing features before you commit to a monthly subscription.</p><p>Your trial will start automatically when you sign-up for Meet Pro, and you will not be charged until after your trial period has ended.</p></details><details><summary>Is my Meet Pro license connected to my email/Google account or my computer?</summary><p>Meet Pro licenses are activated on a computer level. Meaning if you purchase a single license plan, that license key can only be activated on a single computer.</p></details><details><summary>Some features like Mute All, Remove All, or Auto-Admit New Entrants are not working</summary><p>For non-enterprise versions of Google Meet these features will only work if you are the organizer of the Meet. On Google Meet Enterprise you will be able to mute all or auto-admit new entrants, as long as your administrator has this functionality enabled.</p></details><details q:id="c"><summary id="how-do-i-manage-my-subscription">How do I manage my subscription?</summary><p>Legacy Billing Platform (12/6/2022 - upgrade made before)</p><p>You can self-serve manage your Meet Pro subscription. To do this search your inbox for an email from [email protected], with the subject line 'You've subscribed to Meet Enhancement Suite Pro!'. At the bottom of this email you should see a link titled 'Manage my membership'. From here you will be able to manage your membership.</p><p>New Billing Platform (12/6/2022 - upgrades made after)</p><p>Follow the link <a href="https://billing.stripe.com/p/login/4gweWNb80fX98245kk">here</a> where you can manage your subscription.</p><p>If you have any additional questions or need help with any billing issues, simply email us directly at [email protected]</p></details><details><summary>Do other people (ie. my students) need the extension installed in order for the features to work?</summary><p>Nope! Meet Enhancement Suite features work only on the computer it's installed on, and do not require other participants to have it installed to work.</p></details>
4<details><summary>Do you offer a discount for teachers?</summary><p>Yes, we offer a 25% off discount for teachers. To use the discount simply purchase your Meet Pro subscription <a href="https://gumroad.com/l/AgEOO/meetproteachers">here</a>.</p><p>Unfortunately we are unable to retroactively apply discounts, so if you have an existing account you will need to cancel and renew your subscription using the discount link above.</p><p>If you have any questions for concerns please email us at [email protected]</p></details><details><summary>Do you have a price list?</summary><p>All of our prices can be found on our Gumroad pages - we offer <a href="https://gumroad.com/l/AgEOO">monthly license plans</a> and <a href="https://gumroad.com/l/OOSyDN">yearly license plans</a>.</p></details><details><summary>How do I learn Google Meet?</summary><p>We have a book called <a href="https://buy.stripe.com/7sI2bv6X7bbJ9CEaEM">"Google Meet Crash Course"</a> that will teach you everything there is to know about using Google Meet and working with remote teams.</p></details><details><summary>Do you have a refund policy?</summary><p>Yes, Please note that Meet Enhancement Suite does not offer refunds for any subscriptions that are canceled after the 7-day free trial period. We encourage our users to fully explore and assess the software during the trial period to ensure it meets their needs before subscribing.</p></details><!--/qv--><!--/qv--></div></main><!--qv q:id=8 q:key=3lb9:XF_2--><footer role="contentinfo"><!--qv q:id=9 q:key=ZOzy:7g_0--><ul><li><a style="cursor:pointer" href="/meetpro/" title="Get Pro page">Get Pro</a></li><li><a style="cursor:pointer" href="/blog/" title="Blog page">Blog</a></li><li><a style="cursor:not-allowed" href="/faq/" title="FAQ page" class="active">FAQ</a></li><li><a style="cursor:pointer" href="/changelog/" title="Changelog page">Changelog</a></li><li><a style="cursor:pointer" href="https://docs.meetenhancementsuite.com" title="Docs page">Docs</a></li><li><a style="cursor:pointer" href="/privacy-policy/" title="Privacy Policy page">Privacy Policy</a></li><li><a style="cursor:pointer" href="/#support" title="Support page">Support</a></li></ul><!--/qv--><p>Made with ⥠by <a href="https://adminremix.com" target="_blank" title="AdminRemix LLC Home Page Link">AdminRemix LLC</a></p></footer><!--/qv--><!--/qv--><!--/qv-->
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