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1</head><body><style>#nprogress{pointer-events:none}#nprogress .bar{background:#570df8;position:fixed;z-index:1600;top: 0;left:0;width:100%;height:3px}#nprogress .peg{display:block;position:absolute;right:0;width:100px;height:100%;box-shadow:0 0 10px #570df8,0 0 5px #570df8;opacity:1;-webkit-transform:rotate(3deg) translate(0px,-4px);-ms-transform:rotate(3deg) translate(0px,-4px);transform:rotate(3deg) translate(0px,-4px)}#nprogress .spinner{display:block;position:fixed;z-index:1600;top: 15px;right:15px}#nprogress .spinner-icon{width:18px;height:18px;box-sizing:border-box;border:2px solid transparent;border-top-color:#570df8;border-left-color:#570df8;border-radius:50%;-webkit-animation:nprogress-spinner 400ms linear infinite;animation:nprogress-spinner 400ms linear infinite}.nprogress-custom-parent{overflow:hidden;position:relative}.nprogress-custom-parent #nprogress .bar,.nprogress-custom-parent #nprogress .spinner{position:absolute}@-webkit-keyframes nprogress-spinner{0%{-webkit-transform:rotate(0deg)}100%{-webkit-transform:rotate(360deg)}}@keyframes nprogress-spinner{0%{transform:rotate(0deg)}100%{transform:rotate(360deg)}}</style><main class="max-w-xl mx-auto"><div class="p-5"><a class="btn btn-ghost" href="/"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" fill="currentColor" class="w-5 h-5"><path fill-rule="evenodd" d="M15 10a.75.75 0 01-.75.75H7.612l2.158 1.96a.75.75 0 11-1.04 1.08l-3.5-3.25a.75.75 0 010-1.08l3.5-3.25a.75.75 0 111.04 1.08L7.612 9.25h6.638A.75.75 0 0115 10z" clip-rule="evenodd"></path></svg>Back</a><h1 class="text-3xl font-extrabold pb-6">Refund Policy for <!-- -->BigJpg AI</h1><pre class="leading-relaxed whitespace-pre-wrap" style="font-family:sans-serif">Elke Hwang (BigJPG.AI)
2Refund Policy
3
4Version 1.0 · Last Updated: July 30, 2026
5
6This Refund Policy forms part of our Terms of Service and expands on Section 7 of those Terms. Where this page and the Terms of Service differ, the Terms of Service prevail. Read the full Terms at https://bigjpg.ai/tos.
7
8## Summary
9
10- First paid purchase? You have 7 days to ask for a full refund, no reason required.
11- Charged twice, or charged the wrong amount? Fully refunded, whenever it happened.
12- Service down for 72 hours or more? Pro-rated refund or account credit.
13- Cancelling a subscription is separate from a refund — cancelling stops future charges but does not by itself refund the current period.
14- Email [email protected] with your account email and the transaction ID. We reply within 2 business days.
15
16## 1. What We Sell
17
18BigJPG.AI offers three paid options:
19
20- Pro (Monthly) — recurring subscription, billed every month.
21- Pro (Yearly) — recurring subscription, billed every 12 months.
22- Lifetime — a single one-time purchase, no recurring charge.
23
24Current pricing is published at https://bigjpg.ai/#pricing. All plans are digital services with immediate access on payment.
25
26## 2. General Principle
27
28Because access to paid features is granted immediately on payment, fees are generally non-refundable except in the circumstances listed in Section 3 below, or where applicable law requires otherwise.
29
30## 3. When You Are Entitled to a Refund
31
32### 3.1 7-Day Guarantee for First-Time Purchasers
33If this is your first paid purchase of any BigJPG.AI plan — Pro Monthly, Pro Yearly, or Lifetime — you may request a full refund within 7 days of the initial charge. You do not need to give a reason.
34
35This applies once per user. If you have previously received a refund from us, subsequent purchases are not covered by this guarantee (see Section 5).
36
37### 3.2 Duplicate or Incorrect Charges
38If you were billed twice for the same period, billed after cancelling, or billed an amount that does not match the price shown at checkout, we will refund the difference in full — regardless of how long ago the charge occurred. This is a billing error on our side and is not subject to any time limit.
39
40### 3.3 Extended Service Outage
41If the Service is unavailable for 72 consecutive hours or more due to a cause within our control, active subscribers may request a pro-rated refund or an account credit covering the affected period. Outages caused by your device, browser, or internet connection are not covered, since image processing runs locally in your browser.
42
43### 3.4 Statutory Rights
44Where the law of your country grants you a right of withdrawal or refund — for example, the 14-day right of withdrawal available to consumers in the EU and the UK — that right applies in full and is not limited by this policy. Tell us in your request that you are exercising a statutory right and we will process it accordingly.
45
46### 3.5 If We End Your Access Without Fault on Your Part
47If we terminate your account for a reason other than your breach of our Terms, or if we permanently discontinue the Service, we will refund the unused portion of any prepaid subscription period on a pro-rated basis. Lifetime licence holders receive a pro-rated refund calculated over the 12 months following purchase; no refund is due where the Service has operated for more than 12 months after the Lifetime purchase.
48
49## 4. How to Request a Refund
50
51Email **[email protected]** with:
52
531. The email address on your BigJPG.AI account.
542. The transaction ID, or the date and amount of the charge.
553. Which plan you purchased.
564. The reason for your request (optional if you are using the 7-day guarantee).
57
58What happens next:
59
60- We acknowledge your request within 2 business days.
61- Eligible refunds are processed within 5 to 10 business days.
62- Refunds are returned to the original payment method. How quickly the money appears on your statement depends on your card issuer or bank — typically 5 to 10 further business days.
63- If we cannot approve your request, we will tell you why.
64
65Please contact us before opening a dispute or chargeback with your bank. Chargebacks take considerably longer to resolve and result in your account being suspended while the dispute is open. See Section 8 of our Terms of Service.
66
67## 5. What Is Not Refundable
68
69- Subscription periods that have already elapsed, except as set out in Section 3.
70- Requests made after the applicable window has closed — for example, a first-purchase refund requested on day 10.
71- Second and subsequent purchases, where you have already received a refund from us on an earlier purchase.
72- Accounts terminated for breach of our Terms of Service or Acceptable Use Policy. Where we terminate an account for breach, any unused prepaid balance is forfeited.
73- Dissatisfaction with output quality where the source image was low-resolution or heavily compressed. Upscaling enlarges an image; it cannot recreate detail that is not present in the original. The free tier exists so you can test results on your own images before paying — we encourage you to do so.
74
75## 6. Refund Abuse
76
77We reserve the right to decline a refund request where there is evidence of abuse — for example, buying a plan, processing a large batch of images within a short period, and then requesting a refund; or repeated purchase-and-refund cycles across multiple accounts or payment methods. Where we decline on this basis, we will explain the reason.
78
79## 7. Cancellation Is Not the Same as a Refund
80
81Cancelling a subscription stops future charges. It does not automatically refund the period you have already paid for — your access continues until the end of that period.
82
83To cancel: sign in, open your Account menu, and select **Billing** to open the customer portal, where you can cancel, update your payment method, and view invoices. You can also email [email protected] from your registered address.
84
85If you want both — to cancel and to be refunded for the current period — say so explicitly in your email, and we will assess the refund against Section 3.
86
87## 8. Payment Processing
88
89Payments are processed by our payment processors, Creem and Waffo Pancake. Refunds are issued through the same processor that handled the original payment. We never store your card details.
90
91If a charge on your statement is unfamiliar, contact [email protected] before disputing it — the descriptor may not match the BigJPG.AI name exactly.
92
93## 9. Changes to This Policy
94
95We may update this Refund Policy from time to time. Material changes will be announced by email to registered users and by notice on the Website at least 14 days before they take effect. The policy in force at the time of your purchase is the one that applies to that purchase.
96
97## 10. Contact
98
99[email protected] — monitored for refunds, billing, cancellations, and general support. We reply within 2 business days.
100
101Operator: Elke Hwang (sole trader), Hong Kong SAR
102Governing law: Hong Kong SAR — see Section 14 of our Terms of Service.
103
104Last Updated: July 30, 2026 · BigJPG.AI · https://bigjpg.ai</pre></div></main><div data-rht-toaster="" style="position:fixed;z-index:9999;top:16px;left:16px;right:16px;bottom:16px;pointer-events:none"></div>
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104<script>self.__next_f.push([1,"0.313 110.313 0 0 1 12.6 6.33q3.044 1.783 5.968 3.762 1.383.936 2.738 1.915.677.489 1.346.989c.248.185.494.372.741.558 1.04.779-1.431-1.129-.342-.267a110.843 110.843 0 0 1 10.368 9.253q2.401 2.445 4.637 5.045 1.147 1.335 2.246 2.708c.365.455 1.605 2.1.085.084.372.493.747.983 1.114 1.48a97.977 97.977 0 0 1 8.392 13.537c1.793 3.498 6.987 4.802 10.261 2.691a7.677 7.677 0 0 0 2.69-10.261Ze:T61e,M432.497 512.456a3.78 3.78 0 0 1-2.74-6.552l.26-1.03-.103-.247c-3.48-8.297-25.685 14.834-26.645 22.632a30.029 30.029 0 0 0 .527 10.328 120.392 120.392 0 0 1-10.952-50.003 116.202 116.202 0 0 1 .72-12.963q.598-5.293 1.658-10.51a121.787 121.787 0 0 1 24.151-51.617c6.874.383 12.898-.664 13.48-13.986.103-2.37 1.86-4.421 2.248-6.756a30.72 30.72 0 0 1-1.98.183l-.623.032-.077.004a3.745 3.745 0 0 1-3.076-6.101l.85-1.046c.43-.538.872-1.065 1.302-1.603a1.865 1.865 0 0 0 .14-.161c.495-.613.99-1.216 1.485-1.829a10.83 10.83 0 0 0-3.55-3.432c-4.96-2.904-11.802-.893-15.384 3.593-3.593 4.486-4.271 10.78-3.023 16.385a43.398 43.398 0 0 0 6.003 13.383c-.27.344-.549.677-.818 1.022a122.574 122.574 0 0 0-12.793 20.268c1.016-7.939-11.412-36.608-16.218-42.68-5.773-7.295-17.611-4.112-18.628 5.135l-.03.268q1.072.604 2.097 1.283a5.127 5.127 0 0 1-2.067 9.33l-.104.016c-9.556 13.644 21.077 49.155 28.745 41.182a125.11 125.11 0 0 0-6.735 31.692 118.664 118.664 0 0 0 .086 19.16l-.032-.226c-1.704-13.882-30.931-34.522-39.466-32.803-4.917.99-9.76.765-9.013 5.725l.036.237a34.442 34.442 0 0 1 3.862 1.861q1.07.605 2.096 1.283a5.127 5.127 0 0 1-2.067 9.33l-.104.016-.215.033c-4.35 14.966 27.907 39.12 47.517 31.434h.011a125.075 125.075 0 0 0 8.402 24.528h30.015c.107-.333.204-.678.301-1.011a34.102 34.102 0 0 1-8.305-.495c2.227-2.732 4.454-5.486 6.68-8.219a1.861 1.861 0 0 0 .14-.161c1.13-1.399 2.27-2.787 3.4-4.185v-.002a49.952 49.952 0 0 0-1.463-12.725Zm-34.37-67.613.015-.022-.016.043Zm-6.65 59.932-.257-.58c.01-.42.01-.84 0-1.27 0-.119-.022-.237-.022-.355.097.742.183 1.484.29 2.227Z11:T1bb7,Elke Hwang (BigJPG.AI)\nRefund Policy\n\nVersion 1.0 · Last Updated: July 30, 2026\n\nThis Refund Policy forms part of our Terms of Service and expands on Section 7 of those Terms. Where this page and the Terms of Service differ, the Terms of Service prevail. Read the full Terms at https://bigjpg.ai/tos.\n\n## Summary\n\n- First paid purchase? You have 7 days to ask for a full refund, no reason required.\n- Charged twice, or charged the wrong amount? Fully refunded, whenever it happened.\n- Service down for 72 hours or more? Pro-rated refund or account credit.\n- Cancelling a subscription is separate from a refund — cancelling stops future charges but does not by itself refund the current period.\n- Email [email protected] with your account email and the transaction ID. We reply within 2 business days.\n\n## 1. What We Sell\n\nBigJPG.AI offers three paid options:\n\n- Pro (Monthly) — recurring subscription, billed every month.\n- Pro (Yearly) — recurring subscription, billed every 12 months.\n- Lifetime — a single one-time purchase, no recurring charge.\n\nCurrent pricing is published at https://bigjpg.ai/#pricing. All plans are digital services with immediate access on payment.\n\n## 2. General Principle\n\nBecause access to paid features is granted immediately on payment, fees are generally non-refundable except in the circumstances listed in Section 3 below, or where applicable law requires otherwise.\n\n## 3. When You Are Entitled to a Refund\n\n### 3.1 7-Day Guarantee for First-Time Purchasers\nIf this is your first paid purchase of any BigJPG.AI plan — Pro Monthly, Pro Yearly, or Lifetime — you may request a full refund within 7 days of the initial charge. You do not need to give a reason.\n\nThis applies once per user. If you have previously received a refund from us, subsequent purchases are not covered by this guarantee (see Section 5).\n\n### 3.2 Duplicate or Incorrect Charges\nIf you were billed twice for the same period, billed after cancelling, or billed an amount that does not match the price shown at checkout, we will refund the difference in full — regardless of how long ago the charge occurred. "])</script>
104<script>self.__next_f.push([1,"This is a billing error on our side and is not subject to any time limit.\n\n### 3.3 Extended Service Outage\nIf the Service is unavailable for 72 consecutive hours or more due to a cause within our control, active subscribers may request a pro-rated refund or an account credit covering the affected period. Outages caused by your device, browser, or internet connection are not covered, since image processing runs locally in your browser.\n\n### 3.4 Statutory Rights\nWhere the law of your country grants you a right of withdrawal or refund — for example, the 14-day right of withdrawal available to consumers in the EU and the UK — that right applies in full and is not limited by this policy. Tell us in your request that you are exercising a statutory right and we will process it accordingly.\n\n### 3.5 If We End Your Access Without Fault on Your Part\nIf we terminate your account for a reason other than your breach of our Terms, or if we permanently discontinue the Service, we will refund the unused portion of any prepaid subscription period on a pro-rated basis. Lifetime licence holders receive a pro-rated refund calculated over the 12 months following purchase; no refund is due where the Service has operated for more than 12 months after the Lifetime purchase.\n\n## 4. How to Request a Refund\n\nEmail **[email protected]** with:\n\n1. The email address on your BigJPG.AI account.\n2. The transaction ID, or the date and amount of the charge.\n3. Which plan you purchased.\n4. The reason for your request (optional if you are using the 7-day guarantee).\n\nWhat happens next:\n\n- We acknowledge your request within 2 business days.\n- Eligible refunds are processed within 5 to 10 business days.\n- Refunds are returned to the original payment method. How quickly the money appears on your statement depends on your card issuer or bank — typically 5 to 10 further business days.\n- If we cannot approve your request, we will tell you why.\n\nPlease contact us before opening a dispute or chargeback with your bank. Chargebacks take considerably longer to resolve and result in your account being suspended while the dispute is open. See Section 8 of our Terms of Service.\n\n## 5. What Is Not Refundable\n\n- Subscription periods that have already elapsed, except as set out in Section 3.\n- Requests made after the applicable window has closed — for example, a first-purchase refund requested on day 10.\n- Second and subsequent purchases, where you have already received a refund from us on an earlier purchase.\n- Accounts terminated for breach of our Terms of Service or Acceptable Use Policy. Where we terminate an account for breach, any unused prepaid balance is forfeited.\n- Dissatisfaction with output quality where the source image was low-resolution or heavily compressed. Upscaling enlarges an image; it cannot recreate detail that is not present in the original. The free tier exists so you can test results on your own images before paying — we encourage you to do so.\n\n## 6. Refund Abuse\n\nWe reserve the right to decline a refund request where there is evidence of abuse — for example, buying a plan, processing a large batch of images within a short period, and then requesting a refund; or repeated purchase-and-refund cycles across multiple accounts or payment methods. Where we decline on this basis, we will explain the reason.\n\n## 7. Cancellation Is Not the Same as a Refund\n\nCancelling a subscription stops future charges. It does not automatically refund the period you have already paid for — your access continues until the end of that period.\n\nTo cancel: sign in, open your Account menu, and select **Billing** to open the customer portal, where you can cancel, update your payment method, and view invoices. You can also email [email protected] from your registered address.\n\nIf you want both — to cancel and to be refunded for the current period — say so explicitly in your email, and we will assess the refund against Section 3.\n\n## 8. Payment Processing\n\nPayments are processed by our payment processors, Creem and Waffo Pancake. Refunds are issued through the "])</script>
104<script>self.__next_f.push([1,"same processor that handled the original payment. We never store your card details.\n\nIf a charge on your statement is unfamiliar, contact [email protected] before disputing it — the descriptor may not match the BigJPG.AI name exactly.\n\n## 9. Changes to This Policy\n\nWe may update this Refund Policy from time to time. Material changes will be announced by email to registered users and by notice on the Website at least 14 days before they take effect. The policy in force at the time of your purchase is the one that applies to that purchase.\n\n## 10. Contact\n\[email protected] — monitored for refunds, billing, cancellations, and general support. We reply within 2 business days.\n\nOperator: Elke Hwang (sole trader), Hong Kong SAR\nGoverning law: Hong Kong SAR — see Section 14 of our Terms of Service.\n\nLast Updated: July 30, 2026 · BigJPG.AI · https://bigjpg.ai0:{\"P\":null,\"b\":\"9VWfGwG-S0VNLtzUbLWh1\",\"p\":\"\",\"c\":[\"\",\"refund-policy\"],\"i\":false,\"f\":[[[\"\",{\"children\":[\"refund-policy\",{\"children\":[\"__PAGE__\",{}]}]},\"$undefined\",\"$undefined\",true],[\"\",[\"$\",\"$1\",\"c\",{\"children\":[[[\"$\",\"link\",\"0\",{\"rel\":\"stylesheet\",\"href\":\"/_next/static/css/36809c3b13563730.css\",\"precedence\":\"next\",\"crossOrigin\":\"$undefined\",\"nonce\":\"$undefined\"}],[\"$\",\"link\",\"1\",{\"rel\":\"stylesheet\",\"href\":\"/_next/static/css/7e7d96b1e6991756.css\",\"precedence\":\"next\",\"crossOrigin\":\"$undefined\",\"nonce\":\"$undefined\"}]],[\"$\",\"html\",null,{\"lang\":\"en\",\"data-theme\":\"light\",\"className\":\"__className_f367f3\",\"children\":[[\"$\",\"head\",null,{\"children\":[[\"$\",\"$L2\",null,{\"data-domain\":\"bigjpg.ai\",\"src\":\"https://app.pageview.app/js/script.js\",\"strategy\":\"afterInteractive\"}],[\"$\",\"$L2\",null,{\"src\":\"https://www.googletagmanager.com/gtag/js?id=AW-17639575584\",\"strategy\":\"afterInteractive\",\"async\":true}],[\"$\",\"$L2\",null,{\"id\":\"google-ads-tracking\",\"strategy\":\"afterInteractive\",\"dangerouslySetInnerHTML\":{\"__html\":\"$3\"}}],[\"$\",\"$L4\",null,{}],[\"$\",\"link\",null,{\"rel\":\"canonical\",\"href\":\"https://bigjpg.ai\"}]]}],[\"$\",\"body\",null,{\"children\":[\"$\",\"$L5\",null,{\"children\":[\"$\",\"$L6\",null,{\"parallelRouterKey\":\"children\",\"segmentPath\":[\"children\"],\"error\":\"$7\",\"errorStyles\":[],\"errorScripts\":[],\"template\":[\"$\",\"$L8\",null,{}],\"templateStyles\":\"$undefined\",\"templateScripts\":\"$undefined\",\"notFound\":[[],[\"$\",\"section\",null,{\"className\":\"relative bg-base-100 text-base-content h-screen w-full flex flex-col justify-center gap-8 items-center p-10\",\"children\":[[\"$\",\"div\",null,{\"className\":\"p-6 bg-white rounded-xl\",\"children\":[\"$\",\"svg\",null,{\"xmlns\":\"http://www.w3.org/2000/svg\",\"className\":\"w-56 h-56\",\"viewBox\":\"0 0 860.13137 571.14799\",\"children\":[[\"$\",\"path\",null,{\"fill\":\"#f2f2f2\",\"d\":\"M435.735 160.527c-7.669-12.684-16.757-26.228-30.99-30.37-16.481-4.796-33.412 4.732-47.774 14.135a1392.157 1392.157 0 0 0-123.893 91.283l.043.493 92.451-6.376c22.265-1.535 45.296-3.283 64.972-13.816 7.467-3.996 14.745-9.335 23.206-9.707 10.511-.463 19.677 6.879 26.88 14.549 42.607 45.37 54.937 114.754 102.738 154.616a1516.995 1516.995 0 0 0-107.633-214.807Z\"}],[\"$\",\"path\",null,{\"fill\":\"#e4e4e4\",\"d\":\"$9\"}],[\"$\",\"path\",null,{\"fill\":\"#e4e4e4\",\"d\":\"m560.542 322.285 36.905-13.498 18.323-6.702c5.968-2.183 11.921-4.667 18.09-6.23a28.539 28.539 0 0 1 16.374.208 37.738 37.738 0 0 1 12.77 7.917 103.64 103.64 0 0 1 10.475 11.186c3.99 4.795 7.92 9.64 11.868 14.467q24.442 29.891 48.563 60.042 24.121 30.15 47.92 60.556 23.857 30.48 47.386 61.216 2.882 3.765 5.76 7.534c1.059 1.388 3.449.02 2.374-1.388q-23.702-31.045-47.735-61.835-24.092-30.864-48.516-61.466-24.425-30.601-49.179-60.937-6.167-7.558-12.354-15.099c-3.48-4.24-6.92-8.527-10.737-12.474-7.005-7.245-15.757-13.648-26.234-13.822-6.16-.102-12.121 1.853-17.844 3.923-6.17 2.232-12.325 4.506-18.486 6.76l-37.163 13.592-9.29 3.398c-1.65.603-.937 3.262.73 2.652Z\"}],[\"$\",\"path\",null,{\"fill\":\"#f2f2f2\",\"d\":\"M196.443 170.1c-18.754-9.639-42.771-7.75-60.005 4.291a855.847 855.847 0 0 1 97.37 22.726c-13.282-7.784-23.672-19.98-37.365-27.017ZM136.253 174.358l-3.61 2.935a53.444 53.444 0 0 1 3.795-2.902c-.062-.01-.123-.022-.185-.
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