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161<!-- End Google Tag Manager (noscript) --> 162 163 164 165 <div id="app" class="app"> 166 <header> 167 168 169 <div class="skip-to-main" id="skip-to-main-container" tabindex="-1"> 170 <a href="/consumers/product-safety-and-consumer-information-standards/#main-content" class="skip-to-main__link" id="skip-to-main">Skip to main content</a> 171</div> 172 173 174 175 <nav class="nav" ref="nav"> 176 <div class="nav__wrapper nav__grid container"> 177 <div class="nav__left"> 178 <a href="/" class="nav__logo-link"> 179 <img alt="Commerce Commission" class="nav__logo" src="/_resources/themes/app/images/logo.webp?m=1788219969"/> 180</a> 181 182 </div> 183 <div class="nav__right-top"> 184 <form class="nav__search" method="get" action="/consumers/dealing-with-typical-situations/selling-goods-privately/searchRedirect/"> 185 <span class="material-symbols-outlined nav__search-icon" aria-hidden="true">search</span> 186 <input 187 class="nav__search-input" 188 name="q" 189 type="text" 190 placeholder="Search..." 191 aria-label="Search" 192 required 193 /> 194</form> 195 196 </div> 197 <div class="nav__right-bottom"> 198 <ul class="nav__links" @keydown.esc="setActiveMainNavItem(0)"> 199 200 201 <li class="nav__list-item"> 202 <button 203 class="nav__link" 204 :class="{ 205 'nav__link--current': currentPageId === Number(892), 206 'nav__link--active': activeMainNavItem === 1 207 }" 208 @click="setActiveMainNavItem(1)" 209 :aria-expanded="activeMainNavItem === 1" 210 > 211 <span class="nav__link-text">Consumers</span> 212 <span class="material-symbols-outlined nav__expand-icon" aria-hidden="true">expand_more</span> 213 </button> 214 </li> 215 <li ref="dropdown" v-if="activeMainNavItem === 1" class="nav__dropdown-menu container" @focusin="activateCloseOnFocusOutside" v-cloak> 216 <div class="row nav__dropdown-wrapper"> 217 <div class="nav__dropdown-title col-4"> 218 <a 219 href="/consumers/" 220 class="nav__dropdown-link h4" 221 222 > 223 <span class="nav__link-text">Consumers</span> 224 </a> 225 </div> 226 <ul class="nav__children col-8"> 227 228 <li class="nav__child-item"> 229 <a class="nav__child-link" href="/consumers/how-the-commission-helps/">How the Commission helps</a> 230 </li> 231 232 <li class="nav__child-item"> 233 <a class="nav__child-link" href="/consumers/your-rights-as-a-consumer/">Your rights as a consumer</a> 234 </li> 235 236 <li class="nav__child-item"> 237 <a class="nav__child-link" href="/consumers/dealing-with-typical-situations/">Dealing with typical situations</a> 238 </li> 239 240 <li class="nav__child-item"> 241 <a class="nav__child-link" href="/consumers/product-safety-and-consumer-information-standards/">Product safety and consumer information standards</a> 242 </li> 243 244 <li class="nav__child-item"> 245 <a class="nav__child-link" href="/business/consumer-reports/">Consumer reports</a> 246 </li> 247 248 <li class="nav__child-item"> 249 <a class="nav__child-link" href="/consumers/compare-customer-service-for-mobile-and-broadband-providers/">Compare providers for the best mobile and broadband customer service</a> 250 </li> 251 252 </ul> 253 </div> 254 </li> 255 256 257 258 <li class="nav__list-item"> 259 <button 260 class="nav__link" 261 :class="{ 262 'nav__link--current': currentPageId === Number(1), 263 'nav__link--active': activeMainNavItem === 2 264 }" 265 @click="setActiveMainNavItem(2)" 266 :aria-expanded="activeMainNavItem === 2" 267 >
268 <span class="nav__link-text">Business</span> 269 <span class="material-symbols-outlined nav__expand-icon" aria-hidden="true">expand_more</span> 270 </button> 271 </li> 272 <li ref="dropdown" v-if="activeMainNavItem === 2" class="nav__dropdown-menu container" @focusin="activateCloseOnFocusOutside" v-cloak> 273 <div class="row nav__dropdown-wrapper"> 274 <div class="nav__dropdown-title col-4"> 275 <a 276 href="/business/" 277 class="nav__dropdown-link h4" 278 279 > 280 <span class="nav__link-text">Business</span> 281 </a> 282 </div> 283 <ul class="nav__children col-8"> 284 285 <li class="nav__child-item"> 286 <a class="nav__child-link" href="/business/the-commissions-role/">The Commission's role</a> 287 </li> 288 289 <li class="nav__child-item"> 290 <a class="nav__child-link" href="/business/your-obligations-as-a-business/">Your obligations as a business</a> 291 </li> 292 293 <li class="nav__child-item"> 294 <a class="nav__child-link" href="/business/your-rights-as-a-business/">Your rights as a business</a> 295 </li> 296 297 <li class="nav__child-item"> 298 <a class="nav__child-link" href="/business/what-happens-when-you-do-not-comply-with-the-law/">What happens when you do not comply with the law</a> 299 </li> 300 301 <li class="nav__child-item"> 302 <a class="nav__child-link" href="/business/dealing-with-typical-situations/selling-goods-and-services/pricing-your-products-or-services/">Pricing your products or services</a> 303 </li> 304 305 <li class="nav__child-item"> 306 <a class="nav__child-link" href="/business/transfer-of-responsibility-for-regulation-of-consumer-credit/">Transfer of responsibility for regulation of consumer credit</a> 307 </li> 308 309 <li class="nav__child-item"> 310 <a class="nav__child-link" href="/business/dealing-with-typical-situations/">Dealing with typical situations</a> 311 </li> 312 313 <li class="nav__child-item"> 314 <a class="nav__child-link" href="/business/avoiding-anti-competitive-behaviour/">Avoiding anti-competitive behaviour</a> 315 </li> 316 317 <li class="nav__child-item"> 318 <a class="nav__child-link" href="/business/merging-or-acquiring-a-company/">Merging or acquiring a company</a> 319 </li> 320 321 <li class="nav__child-item"> 322 <a class="nav__child-link" href="/business/consumer-reports/">Consumer reports</a> 323 </li> 324 325 <li class="nav__child-item"> 326 <a class="nav__child-link" href="/business/business-consultations/">Business consultations</a> 327 </li> 328 329 </ul> 330 </div> 331 </li> 332 333 334 335 <li class="nav__list-item"> 336 <button 337 class="nav__link" 338 :class="{ 339 'nav__link--current': currentPageId === Number(162), 340 'nav__link--active': activeMainNavItem === 3 341 }" 342 @click="setActiveMainNavItem(3)" 343 :aria-expanded="activeMainNavItem === 3" 344 >
345 <span class="nav__link-text">Regulated industries</span> 346 <span class="material-symbols-outlined nav__expand-icon" aria-hidden="true">expand_more</span> 347 </button> 348 </li> 349 <li ref="dropdown" v-if="activeMainNavItem === 3" class="nav__dropdown-menu container" @focusin="activateCloseOnFocusOutside" v-cloak> 350 <div class="row nav__dropdown-wrapper"> 351 <div class="nav__dropdown-title col-4"> 352 <a 353 href="/regulated-industries/" 354 class="nav__dropdown-link h4" 355 356 > 357 <span class="nav__link-text">Regulated industries</span> 358 </a> 359 </div> 360 <ul class="nav__children col-8"> 361 362 <li class="nav__child-item"> 363 <a class="nav__child-link" href="/regulated-industries/our-role-in-regulated-industries/">Our role in regulated industries</a> 364 </li> 365 366 <li class="nav__child-item"> 367 <a class="nav__child-link" href="/regulated-industries/grocery/">Grocery</a> 368 </li> 369 370 <li class="nav__child-item"> 371 <a class="nav__child-link" href="/regulated-industries/projects/">Regulatory projects</a> 372 </li> 373 374 <li class="nav__child-item"> 375 <a class="nav__child-link" href="/regulated-industries/telecommunications/">Telecommunications</a> 376 </li> 377 378 <li class="nav__child-item"> 379 <a class="nav__child-link" href="/regulated-industries/electricity-lines/">Electricity lines</a> 380 </li> 381 382 <li class="nav__child-item"> 383 <a class="nav__child-link" href="/regulated-industries/fibre/">Fibre</a> 384 </li> 385 386 <li class="nav__child-item"> 387 <a class="nav__child-link" href="/regulated-industries/fuel/">Fuel</a> 388 </li> 389 390 <li class="nav__child-item"> 391 <a class="nav__child-link" href="/regulated-industries/gas-pipelines/">Gas pipelines</a> 392 </li> 393 394 <li class="nav__child-item"> 395 <a class="nav__child-link" href="/regulated-industries/airports/">Airports</a> 396 </li> 397 398 <li class="nav__child-item"> 399 <a class="nav__child-link" href="/regulated-industries/dairy/">Dairy</a> 400 </li> 401 402 <li class="nav__child-item"> 403 <a class="nav__child-link" href="/regulated-industries/input-methodologies/">Input methodologies</a> 404 </li> 405 406 <li class="nav__child-item"> 407 <a class="nav__child-link" href="/regulated-industries/part-4/">Regulatory inquiries</a> 408 </li> 409 410 <li class="nav__child-item"> 411 <a class="nav__child-link" href="/regulated-industries/water-wai/">Water – Wai</a> 412 </li> 413 414 <li class="nav__child-item"> 415 <a class="nav__child-link" href="/regulated-industries/retail-payments/">Retail payments</a> 416 </li> 417 418 </ul> 419 </div> 420 </li> 421 422 423 424 <li class="nav__list-item"> 425 <button 426 class="nav__link" 427 :class="{ 428 'nav__link--current': currentPageId === Number(5833), 429 'nav__link--active': activeMainNavItem === 4 430 }" 431 @click="setActiveMainNavItem(4)" 432 :aria-expanded="activeMainNavItem === 4" 433 >
434 <span class="nav__link-text">Case register</span> 435 <span class="material-symbols-outlined nav__expand-icon" aria-hidden="true">expand_more</span> 436 </button> 437 </li> 438 <li ref="dropdown" v-if="activeMainNavItem === 4" class="nav__dropdown-menu container" @focusin="activateCloseOnFocusOutside" v-cloak> 439 <div class="row nav__dropdown-wrapper"> 440 <div class="nav__dropdown-title col-4"> 441 <a 442 href="/case-register/" 443 class="nav__dropdown-link h4" 444 445 > 446 <span class="nav__link-text">Case register</span> 447 </a> 448 </div> 449 <ul class="nav__children col-8"> 450 451 <li class="nav__child-item"> 452 <a class="nav__child-link" href="https://www.comcom.govt.nz/case-register/?q=&size=10&filters%5Bstatus%5D=Open">Open case register entries</a> 453 </li> 454 455 <li class="nav__child-item"> 456 <a class="nav__child-link" href="/case-register/about-our-case-register/">About our case register</a> 457 </li> 458 459 </ul> 460 </div> 461 </li> 462 463 464 465 <li class="nav__list-item"> 466 <button 467 class="nav__link" 468 :class="{ 469 'nav__link--current': currentPageId === Number(994), 470 'nav__link--active': activeMainNavItem === 5 471 }" 472 @click="setActiveMainNavItem(5)" 473 :aria-expanded="activeMainNavItem === 5" 474 > 475 <span class="nav__link-text">News and events</span> 476 <span class="material-symbols-outlined nav__expand-icon" aria-hidden="true">expand_more</span> 477 </button> 478 </li> 479 <li ref="dropdown" v-if="activeMainNavItem === 5" class="nav__dropdown-menu container" @focusin="activateCloseOnFocusOutside" v-cloak> 480 <div class="row nav__dropdown-wrapper"> 481 <div class="nav__dropdown-title col-4"> 482 <a 483 href="/news-and-media/" 484 class="nav__dropdown-link h4" 485 486 > 487 <span class="nav__link-text">News and events</span> 488 </a> 489 </div> 490 <ul class="nav__children col-8"> 491 492 <li class="nav__child-item"> 493 <a class="nav__child-link" href="/news-and-media/news-and-events/">News and updates</a> 494 </li> 495 496 <li class="nav__child-item"> 497 <a class="nav__child-link" href="/news-and-media/events/">Events</a> 498 </li> 499 500 <li class="nav__child-item"> 501 <a class="nav__child-link" href="/news-and-media/our-media-and-social-media-approach/">Our media and social media approach</a> 502 </li> 503 504 <li class="nav__child-item"> 505 <a class="nav__child-link" href="/news-and-media/subscribe-and-follow-us/">Subscribe and follow us</a> 506 </li> 507 508 </ul> 509 </div> 510 </li> 511 512 513 514 <li class="nav__list-item"> 515 <button 516 class="nav__link" 517 :class="{ 518 'nav__link--current': currentPageId === Number(5358), 519 'nav__link--active': activeMainNavItem === 6 520 }" 521 @click="setActiveMainNavItem(6)" 522 :aria-expanded="activeMainNavItem === 6" 523 >
524 <span class="nav__link-text">About us</span> 525 <span class="material-symbols-outlined nav__expand-icon" aria-hidden="true">expand_more</span> 526 </button> 527 </li> 528 <li ref="dropdown" v-if="activeMainNavItem === 6" class="nav__dropdown-menu container" @focusin="activateCloseOnFocusOutside" v-cloak> 529 <div class="row nav__dropdown-wrapper"> 530 <div class="nav__dropdown-title col-4"> 531 <a 532 href="/about-us/" 533 class="nav__dropdown-link h4" 534 535 > 536 <span class="nav__link-text">About us</span> 537 </a> 538 </div> 539 <ul class="nav__children col-8"> 540 541 <li class="nav__child-item"> 542 <a class="nav__child-link" href="/about-us/our-role/">Our role</a> 543 </li> 544 545 <li class="nav__child-item"> 546 <a class="nav__child-link" href="/about-us/our-people/">Our people</a> 547 </li> 548 549 <li class="nav__child-item"> 550 <a class="nav__child-link" href="/about-us/strategic-planning-and-accountability-reporting/">Strategic planning and accountability reporting</a> 551 </li> 552 553 <li class="nav__child-item"> 554 <a class="nav__child-link" href="/about-us/our-policies-and-guidelines/">Our policies and guidelines</a> 555 </li> 556 557 <li class="nav__child-item"> 558 <a class="nav__child-link" href="/about-us/research/">Research</a> 559 </li> 560 561 <li class="nav__child-item"> 562 <a class="nav__child-link" href="https://careers.comcom.govt.nz/">Careers</a> 563 </li> 564 565 <li class="nav__child-item"> 566 <a class="nav__child-link" href="/about-us/requesting-official-information/">Requesting official information</a> 567 </li> 568 569 <li class="nav__child-item"> 570 <a class="nav__child-link" href="/about-us/working-with-other-agencies/">Working with other agencies</a> 571 </li> 572 573 <li class="nav__child-item"> 574 <a class="nav__child-link" href="/about-us/submissions-made-by-the-commission/">
574Submissions made by the Commission</a> 575 </li> 576 577 <li class="nav__child-item"> 578 <a class="nav__child-link" href="/about-us/cartel-prosecutors-panel/">Cartel Prosecutors Panel</a> 579 </li> 580 581 </ul> 582 </div> 583 </li> 584 585 586</ul> 587 588<Teleport to="body"> 589 <div class="nav__overlay" v-if="activeMainNavItem" @click="setActiveMainNavItem(0)" v-cloak></div> 590</Teleport> 591 592 <hamburger-button 593 @click="toggleMobileMenu" 594 :active="mobileMenuOpen" 595 class="nav__hamburger" 596 :aria-label="`${mobileMenuOpen ? 'Close' : 'Open'} navigation menu`" 597 :aria-expanded="mobileMenuOpen" 598></hamburger-button> 599 600<navigation-popout :open="mobileMenuOpen" v-cloak @keydown.esc="toggleMobileMenu"> 601 <ul class="nav__mobile-children"> 602 603 <li class="nav__list-item"> 604 605 <button 606 class="nav__link" 607 :class="{ 608 'nav__link--current': currentPageId === Number(892) 609 }" 610 @click="setActiveMainNavItem(1)" 611 :tabindex="activeMainNavItem ? -1 : 0" 612 :aria-expanded="activeMainNavItem === 1" 613 :ref="el => { mobileMenuItems[1] = el }" 614 > 615 616 <span class="nav__link-text">Consumers</span> 617 618 <span class="material-symbols-outlined" aria-hidden="true">chevron_right</span> 619 </button> 620 <navigation-popout :open="activeMainNavItem === 1" use-dialog :aria-label="'Consumers submenu'"> 621 <ul class="nav__mobile-children"> 622 <li class="nav__list-item"> 623 <button class="nav__back-button" @click="closeMobileMenuSubMenu" :ref="el => { mobileBackButtons[1] = el }"> 624 <span class="material-symbols-outlined" aria-hidden="true">chevron_left</span> 625 Back 626 </button> 627 <li class="nav__list-item"> 628 <a 629 href="/consumers/" 630 class="nav__link nav__link--main" 631 :class="{ 632 'nav__link--current': currentPageId === Number(892) 633 }" 634 :aria-current="currentPageId === Number(892) ? 'page' : null" 635 636 > 637 <span class="nav__link-text">Consumers</span> 638 </a> 639 </li> 640 641 <li class="nav__list-item"> 642 <a href="/consumers/how-the-commission-helps/" class="nav__link nav__link--child">How the Commission helps</a> 643 </li> 644 645 <li class="nav__list-item"> 646 <a href="/consumers/your-rights-as-a-consumer/" class="nav__link nav__link--child">Your rights as a consumer</a> 647 </li> 648 649 <li class="nav__list-item"> 650 <a href="/consumers/dealing-with-typical-situations/" class="nav__link nav__link--child">Dealing with typical situations</a> 651 </li> 652 653 <li class="nav__list-item"> 654 <a href="/consumers/product-safety-and-consumer-information-standards/" class="nav__link nav__link--child">Product safety and consumer information standards</a> 655 </li> 656 657 <li class="nav__list-item"> 658 <a href="/business/consumer-reports/" class="nav__link nav__link--child">Consumer reports</a> 659 </li> 660 661 <li class="nav__list-item"> 662 <a href="/consumers/compare-customer-service-for-mobile-and-broadband-providers/" class="nav__link nav__link--child">Compare providers for the best mobile and broadband customer service</a> 663 </li> 664 665 </ul> 666 </navigation-popout> 667 668 </li> 669 670 <li class="nav__list-item"> 671 672 <button 673 class="nav__link" 674 :class="{ 675 'nav__link--current': currentPageId === Number(1) 676 }" 677 @click="setActiveMainNavItem(2)" 678 :tabindex="activeMainNavItem ? -1 : 0" 679 :aria-expanded="activeMainNavItem === 2" 680 :ref="el => { mobileMenuItems[2] = el }" 681 > 682
683 <span class="nav__link-text">Business</span> 684 685 <span class="material-symbols-outlined" aria-hidden="true">chevron_right</span> 686 </button> 687 <navigation-popout :open="activeMainNavItem === 2" use-dialog :aria-label="'Business submenu'"> 688 <ul class="nav__mobile-children"> 689 <li class="nav__list-item"> 690 <button class="nav__back-button" @click="closeMobileMenuSubMenu" :ref="el => { mobileBackButtons[2] = el }"> 691 <span class="material-symbols-outlined" aria-hidden="true">chevron_left</span> 692 Back 693 </button> 694 <li class="nav__list-item"> 695 <a 696 href="/business/" 697 class="nav__link nav__link--main" 698 :class="{ 699 'nav__link--current': currentPageId === Number(1) 700 }" 701 :aria-current="currentPageId === Number(1) ? 'page' : null" 702 703 > 704 <span class="nav__link-text">Business</span> 705 </a> 706 </li> 707 708 <li class="nav__list-item"> 709 <a href="/business/the-commissions-role/" class="nav__link nav__link--child">The Commission's role</a> 710 </li> 711 712 <li class="nav__list-item"> 713 <a href="/business/your-obligations-as-a-business/" class="nav__link nav__link--child">Your obligations as a business</a> 714 </li> 715 716 <li class="nav__list-item"> 717 <a href="/business/your-rights-as-a-business/" class="nav__link nav__link--child">Your rights as a business</a> 718 </li> 719 720 <li class="nav__list-item"> 721 <a href="/business/what-happens-when-you-do-not-comply-with-the-law/" class="nav__link nav__link--child">What happens when you do not comply with the law</a> 722 </li> 723 724 <li class="nav__list-item"> 725 <a href="/business/dealing-with-typical-situations/selling-goods-and-services/pricing-your-products-or-services/" class="nav__link nav__link--child">Pricing your products or services</a> 726 </li> 727 728 <li class="nav__list-item"> 729 <a href="/business/transfer-of-responsibility-for-regulation-of-consumer-credit/" class="nav__link nav__link--child">Transfer of responsibility for regulation of consumer credit</a> 730 </li> 731 732 <li class="nav__list-item"> 733 <a href="/business/dealing-with-typical-situations/" class="nav__link nav__link--child">Dealing with typical situations</a> 734 </li> 735 736 <li class="nav__list-item"> 737 <a href="/business/avoiding-anti-competitive-behaviour/" class="nav__link nav__link--child">Avoiding anti-competitive behaviour</a> 738 </li> 739 740 <li class="nav__list-item"> 741 <a href="/business/merging-or-acquiring-a-company/" class="nav__link nav__link--child">Merging or acquiring a company</a> 742 </li> 743 744 <li class="nav__list-item"> 745 <a href="/business/consumer-reports/" class="nav__link nav__link--child">Consumer reports</a> 746 </li> 747 748 <li class="nav__list-item"> 749 <a href="/business/business-consultations/" class="nav__link nav__link--child">Business consultations</a> 750 </li> 751 752 </ul> 753 </navigation-popout> 754 755 </li> 756 757 <li class="nav__list-item"> 758 759 <button 760 class="nav__link" 761 :class="{ 762 'nav__link--current': currentPageId === Number(162) 763 }" 764 @click="setActiveMainNavItem(3)" 765 :tabindex="activeMainNavItem ? -1 : 0" 766 :aria-expanded="activeMainNavItem === 3" 767 :ref="el => { mobileMenuItems[3] = el }" 768 > 769
770 <span class="nav__link-text">Regulated industries</span> 771 772 <span class="material-symbols-outlined" aria-hidden="true">chevron_right</span> 773 </button> 774 <navigation-popout :open="activeMainNavItem === 3" use-dialog :aria-label="'Regulated industries submenu'"> 775 <ul class="nav__mobile-children"> 776 <li class="nav__list-item"> 777 <button class="nav__back-button" @click="closeMobileMenuSubMenu" :ref="el => { mobileBackButtons[3] = el }"> 778 <span class="material-symbols-outlined" aria-hidden="true">chevron_left</span> 779 Back 780 </button> 781 <li class="nav__list-item"> 782 <a 783 href="/regulated-industries/" 784 class="nav__link nav__link--main" 785 :class="{ 786 'nav__link--current': currentPageId === Number(162) 787 }" 788 :aria-current="currentPageId === Number(162) ? 'page' : null" 789 790 > 791 <span class="nav__link-text">Regulated industries</span> 792 </a> 793 </li> 794 795 <li class="nav__list-item"> 796 <a href="/regulated-industries/our-role-in-regulated-industries/" class="nav__link nav__link--child">Our role in regulated industries</a> 797 </li> 798 799 <li class="nav__list-item"> 800 <a href="/regulated-industries/grocery/" class="nav__link nav__link--child">Grocery</a> 801 </li> 802 803 <li class="nav__list-item"> 804 <a href="/regulated-industries/projects/" class="nav__link nav__link--child">Regulatory projects</a> 805 </li> 806 807 <li class="nav__list-item"> 808 <a href="/regulated-industries/telecommunications/" class="nav__link nav__link--child">Telecommunications</a> 809 </li> 810 811 <li class="nav__list-item"> 812 <a href="/regulated-industries/electricity-lines/" class="nav__link nav__link--child">Electricity lines</a> 813 </li> 814 815 <li class="nav__list-item"> 816 <a href="/regulated-industries/fibre/" class="nav__link nav__link--child">Fibre</a> 817 </li> 818 819 <li class="nav__list-item"> 820 <a href="/regulated-industries/fuel/" class="nav__link nav__link--child">Fuel</a> 821 </li> 822 823 <li class="nav__list-item"> 824 <a href="/regulated-industries/gas-pipelines/" class="nav__link nav__link--child">Gas pipelines</a> 825 </li> 826 827 <li class="nav__list-item"> 828 <a href="/regulated-industries/airports/" class="nav__link nav__link--child">Airports</a> 829 </li> 830 831 <li class="nav__list-item"> 832 <a href="/regulated-industries/dairy/" class="nav__link nav__link--child">Dairy</a> 833 </li> 834 835 <li class="nav__list-item"> 836 <a href="/regulated-industries/input-methodologies/" class="nav__link nav__link--child">Input methodologies</a> 837 </li> 838 839 <li class="nav__list-item"> 840 <a href="/regulated-industries/part-4/" class="nav__link nav__link--child">Regulatory inquiries</a> 841 </li> 842 843 <li class="nav__list-item"> 844 <a href="/regulated-industries/water-wai/" class="nav__link nav__link--child">Water – Wai</a> 845 </li> 846 847 <li class="nav__list-item"> 848 <a href="/regulated-industries/retail-payments/" class="nav__link nav__link--child">Retail payments</a> 849 </li> 850 851 </ul> 852 </navigation-popout> 853 854 </li> 855 856 <li class="nav__list-item"> 857 858 <button 859 class="nav__link" 860 :class="{ 861 'nav__link--current': currentPageId === Number(5833) 862 }" 863 @click="setActiveMainNavItem(4)" 864 :tabindex="activeMainNavItem ? -1 : 0" 865 :aria-expanded="activeMainNavItem === 4" 866 :ref="el => { mobileMenuItems[4] = el }" 867 > 868
869 <span class="nav__link-text">Case register</span> 870 871 <span class="material-symbols-outlined" aria-hidden="true">chevron_right</span> 872 </button> 873 <navigation-popout :open="activeMainNavItem === 4" use-dialog :aria-label="'Case register submenu'"> 874 <ul class="nav__mobile-children"> 875 <li class="nav__list-item"> 876 <button class="nav__back-button" @click="closeMobileMenuSubMenu" :ref="el => { mobileBackButtons[4] = el }"> 877 <span class="material-symbols-outlined" aria-hidden="true">chevron_left</span> 878 Back 879 </button> 880 <li class="nav__list-item"> 881 <a 882 href="/case-register/" 883 class="nav__link nav__link--main" 884 :class="{ 885 'nav__link--current': currentPageId === Number(5833) 886 }" 887 :aria-current="currentPageId === Number(5833) ? 'page' : null" 888 889 > 890 <span class="nav__link-text">Case register</span> 891 </a> 892 </li> 893 894 <li class="nav__list-item"> 895 <a href="https://www.comcom.govt.nz/case-register/?q=&size=10&filters%5Bstatus%5D=Open" class="nav__link nav__link--child">Open case register entries</a> 896 </li> 897 898 <li class="nav__list-item"> 899 <a href="/case-register/about-our-case-register/" class="nav__link nav__link--child">About our case register</a> 900 </li> 901 902 </ul> 903 </navigation-popout> 904 905 </li> 906 907 <li class="nav__list-item"> 908 909 <button 910 class="nav__link" 911 :class="{ 912 'nav__link--current': currentPageId === Number(994) 913 }" 914 @click="setActiveMainNavItem(5)" 915 :tabindex="activeMainNavItem ? -1 : 0" 916 :aria-expanded="activeMainNavItem === 5" 917 :ref="el => { mobileMenuItems[5] = el }" 918 > 919 920 <span class="nav__link-text">News and events</span> 921 922 <span class="material-symbols-outlined" aria-hidden="true">chevron_right</span> 923 </button> 924 <navigation-popout :open="activeMainNavItem === 5" use-dialog :aria-label="'News and events submenu'"> 925 <ul class="nav__mobile-children"> 926 <li class="nav__list-item"> 927 <button class="nav__back-button" @click="closeMobileMenuSubMenu" :ref="el => { mobileBackButtons[5] = el }"> 928 <span class="material-symbols-outlined" aria-hidden="true">chevron_left</span> 929 Back 930 </button> 931 <li class="nav__list-item"> 932 <a 933 href="/news-and-media/" 934 class="nav__link nav__link--main" 935 :class="{ 936 'nav__link--current': currentPageId === Number(994) 937 }" 938 :aria-current="currentPageId === Number(994) ? 'page' : null" 939 940 >
941 <span class="nav__link-text">News and events</span> 942 </a> 943 </li> 944 945 <li class="nav__list-item"> 946 <a href="/news-and-media/news-and-events/" class="nav__link nav__link--child">News and updates</a> 947 </li> 948 949 <li class="nav__list-item"> 950 <a href="/news-and-media/events/" class="nav__link nav__link--child">Events</a> 951 </li> 952 953 <li class="nav__list-item"> 954 <a href="/news-and-media/our-media-and-social-media-approach/" class="nav__link nav__link--child">Our media and social media approach</a> 955 </li> 956 957 <li class="nav__list-item"> 958 <a href="/news-and-media/subscribe-and-follow-us/" class="nav__link nav__link--child">Subscribe and follow us</a> 959 </li> 960 961 </ul> 962 </navigation-popout> 963 964 </li> 965 966 <li class="nav__list-item"> 967 968 <button 969 class="nav__link" 970 :class="{ 971 'nav__link--current': currentPageId === Number(5358) 972 }" 973 @click="setActiveMainNavItem(6)" 974 :tabindex="activeMainNavItem ? -1 : 0" 975 :aria-expanded="activeMainNavItem === 6" 976 :ref="el => { mobileMenuItems[6] = el }" 977 > 978 979 <span class="nav__link-text">About us</span> 980 981 <span class="material-symbols-outlined" aria-hidden="true">chevron_right</span> 982 </button> 983 <navigation-popout :open="activeMainNavItem === 6" use-dialog :aria-label="'About us submenu'"> 984 <ul class="nav__mobile-children"> 985 <li class="nav__list-item"> 986 <button class="nav__back-button" @click="closeMobileMenuSubMenu" :ref="el => { mobileBackButtons[6] = el }"> 987 <span class="material-symbols-outlined" aria-hidden="true">chevron_left</span> 988 Back 989 </button> 990 <li class="nav__list-item"> 991 <a 992 href="/about-us/" 993 class="nav__link nav__link--main" 994 :class="{ 995 'nav__link--current': currentPageId === Number(5358) 996 }" 997 :aria-current="currentPageId === Number(5358) ? 'page' : null" 998 999 > 1000 <span class="nav__link-text">About us</span> 1001 </a> 1002 </li> 1003 1004 <li class="nav__list-item"> 1005 <a href="/about-us/our-role/" class="nav__link nav__link--child">Our role</a> 1006 </li> 1007 1008 <li class="nav__list-item"> 1009 <a href="/about-us/our-people/" class="nav__link nav__link--child">Our people</a> 1010 </li> 1011 1012 <li class="nav__list-item"> 1013 <a href="/about-us/strategic-planning-and-accountability-reporting/" class="nav__link nav__link--child">Strategic planning and accountability reporting</a> 1014 </li> 1015 1016 <li class="nav__list-item"> 1017 <a href="/about-us/our-policies-and-guidelines/" class="nav__link nav__link--child">Our policies and guidelines</a> 1018 </li> 1019 1020 <li class="nav__list-item"> 1021 <a href="/about-us/research/" class="nav__link nav__link--child">Research</a> 1022 </li> 1023 1024 <li class="nav__list-item"> 1025 <a href="https://careers.comcom.govt.nz/" class="nav__link nav__link--child">Careers</a> 1026 </li> 1027 1028 <li class="nav__list-item"> 1029 <a href="/about-us/requesting-official-information/" class="nav__link nav__link--child">Requesting official information</a> 1030 </li> 1031 1032 <li class="nav__list-item"> 1033 <a href="/about-us/working-with-other-agencies/" class="nav__link nav__link--child">Working with other agencies</a> 1034 </li> 1035 1036 <li class="nav__list-item"> 1037 <a href="/about-us/submissions-made-by-the-commission/" class="nav__link nav__link--child">
1037Submissions made by the Commission</a> 1038 </li> 1039 1040 <li class="nav__list-item"> 1041 <a href="/about-us/cartel-prosecutors-panel/" class="nav__link nav__link--child">Cartel Prosecutors Panel</a> 1042 </li> 1043 1044 </ul> 1045 </navigation-popout> 1046 1047 </li> 1048 1049 </ul> 1050</navigation-popout> 1051 1052 </div> 1053 </div> 1054 </nav> 1055 1056</header> 1057 1058 1059 <main id="main-content"> 1060 <div class="breadcrumbs print-hidden"> 1061 <div class="breadcrumbs__container container"> 1062 <div class="breadcrumbs__item"> 1063 <a href="/" class="breadcrumbs__link">Home</a> 1064 </div> 1065 1066 1067 1068 1069 1070 <div class="breadcrumbs__item"> 1071 <span class="material-symbols-outlined breadcrumbs__separator" aria-hidden="true">chevron_right</span> 1072 1073 <a href="/consumers/" class="breadcrumbs__link" data-text="Consumers"> 1074 Consumers 1075 </a> 1076 1077 </div> 1078 1079 <div class="breadcrumbs__item breadcrumbs__item--current"> 1080 <span class="material-symbols-outlined breadcrumbs__separator" aria-hidden="true">chevron_right</span> 1081 1082 Product safety and consumer information standards 1083 1084 </div> 1085 1086 1087 </div> 1088</div> 1089 1090 1091 1092 <section class="hero"> 1093 <div 1094 class="hero__background 1095 1096 1097 " 1098 > 1099 <div class="container"> 1100 <div class="row"> 1101 <div 1102 class="hero__intro-section col-12 col-md-6 " 1103 > 1104 <div class="hero__content"> 1105 <h1 class="hero__title"> 1106 1107 1108 Product safety and consumer information standards 1109 1110 1111 </h1> 1112 1113 1114 1115 1116 <p 1117 class="hero__summary " 1118 > 1119 To help prevent injury, there are safety standards in place for some products. There are also information standards for some products to help you make informed decisions when purchasing and caring for a product. 1120 </p> 1121 1122 1123 1124 </div> 1125 </div> 1126 1127 </div> 1128 </div> 1129 </div> 1130 1131 </section> 1132 1133 1134 1135<div class="container content-container"> 1136 <div class="row"> 1137 <div class="d-block d-lg-none"> 1138 1139 <div class="share-links__container"> 1140 <div class="share-links__text">Share this:</div> 1141 <div class="share-links__links"> 1142 <a href="mailto:?subject=Product%20safety%20and%20consumer%20information%20standards&body=I%20found%20this%20on%20the%20NZ%20Commerce%20Commission%E2%80%99s%20website%20and%20thought%20you%20might%20find%20it%20interesting%3A%20https%3A%2F%2Fwww.comcom.govt.nz%2Fconsumers%2Fproduct-safety-and-consumer-information-standards%2F"> 1143 <img alt="Share Page in email" class="share-links__social-icon" src="/_resources/themes/app/images/sharelinks/email.svg?m=1788219969" height="24" width="24" /> 1144 </a> 1145 <a href="https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.comcom.govt.nz%2Fconsumers%2Fproduct-safety-and-consumer-information-standards%2F" target="_blank" rel="noopener noreferrer"> 1146 <img alt="Share on Facebook" class="share-links__social-icon" src="/_resources/themes/app/images/sh
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1259 <span class="sidenav-sub__label">Unfair contract terms</span> 1260 </a> 1261 1262 </li> 1263 1264 1265 </ul> 1266 </li> 1267 1268 1269 1270 1271 <li 1272 data-id="893" 1273 class="sidenav-sub__item has__children " 1274 > 1275 <div class="sidenav-sub__holder"> 1276 1277 <a href="/consumers/dealing-with-typical-situations/" class="sidenav-sub__link"> 1278 <span class="sidenav-sub__label">Dealing with typical situations</span> 1279 </a> 1280 1281 <button 1282 class="sidenav-sub__button" 1283 aria-expanded="false" 1284 aria-label="Pages under Dealing with typical situations" 1285 > 1286 <span class="material-symbols-outlined u-bold" aria-hidden="true">expand_more</span> 1287 </button> 1288 </div> 1289 <ul class="sidenav-sub__list" id="submenu-893"> 1290 1291 1292 <li 1293 data-id="947" 1294 class="sidenav-sub__item " 1295 > 1296 1297 <a href="/consumers/dealing-with-typical-situations/anti-competitive-behaviour-by-businesses/" class="sidenav-sub__link"> 1298 <span class="sidenav-sub__label">Anti-competitive behaviour by businesses</span> 1299 </a> 1300 1301 </li> 1302 1303 1304 1305 <li 1306 data-id="902" 1307 class="sidenav-sub__item " 1308 > 1309 1310 <a href="/consumers/dealing-with-typical-situations/appliance-and-electronic-purchases/" class="sidenav-sub__link"> 1311 <span class="sidenav-sub__label">Appliance and electronic purchases</span> 1312 </a> 1313 1314 </li> 1315 1316 1317 1318 <li 1319 data-id="941" 1320 class="sidenav-sub__item " 1321 > 1322 1323 <a href="/consumers/dealing-with-typical-situations/buying-a-car/" class="sidenav-sub__link"> 1324 <span class="sidenav-sub__label">Buying a car</span> 1325 </a> 1326 1327 </li> 1328 1329 1330 1331 <li 1332 data-id="943" 1333 class="sidenav-sub__item " 1334 > 1335 1336 <a href="/consumers/dealing-with-typical-situations/buying-an-extended-warranty/" class="sidenav-sub__link"> 1337 <span class="sidenav-sub__label">Buying an extended warranty</span> 1338 </a> 1339 1340 </li> 1341 1342 1343 1344 <li 1345 data-id="942" 1346 class="sidenav-sub__item " 1347 > 1348 1349 <a href="/consumers/dealing-with-typical-situations/buying-event-tickets/" class="sidenav-sub__link"> 1350 <span class="sidenav-sub__label">Buying event tickets</span> 1351 </a> 1352 1353 </li> 1354 1355 1356 1357 <li 1358 data-id="894" 1359 class="sidenav-sub__item " 1360 > 1361 1362 <a href="/consumers/dealing-with-typical-situations/buying-goods-and-services/" class="sidenav-sub__link"> 1363 <span class="sidenav-sub__label">Buying goods and services</span> 1364 </a> 1365 1366 </li> 1367 1368 1369 1370 <li 1371 data-id="9304" 1372 class="sidenav-sub__item " 1373 > 1374 1375 <a href="/consumers/dealing-with-typical-situations/buying-safe-goods-for-children/" class="sidenav-sub__link">
1376 <span class="sidenav-sub__label">Buying safe goods for children</span> 1377 </a> 1378 1379 </li> 1380 1381 1382 1383 <li 1384 data-id="930" 1385 class="sidenav-sub__item " 1386 > 1387 1388 <a href="/consumers/dealing-with-typical-situations/construction-and-property/" class="sidenav-sub__link"> 1389 <span class="sidenav-sub__label">Construction and property</span> 1390 </a> 1391 1392 </li> 1393 1394 1395 1396 <li 1397 data-id="949" 1398 class="sidenav-sub__item " 1399 > 1400 1401 <a href="/consumers/dealing-with-typical-situations/debt-collection/" class="sidenav-sub__link"> 1402 <span class="sidenav-sub__label">Debt collection</span> 1403 </a> 1404 1405 </li> 1406 1407 1408 1409 <li 1410 data-id="9050" 1411 class="sidenav-sub__item " 1412 > 1413 1414 <a href="/consumers/dealing-with-typical-situations/electricity-and-gas/" class="sidenav-sub__link"> 1415 <span class="sidenav-sub__label">Electricity and gas​</span> 1416 </a> 1417 1418 </li> 1419 1420 1421 1422 <li 1423 data-id="948" 1424 class="sidenav-sub__item " 1425 > 1426 1427 <a href="/consumers/dealing-with-typical-situations/gift-cards-and-vouchers/" class="sidenav-sub__link"> 1428 <span class="sidenav-sub__label">Gift cards and vouchers</span> 1429 </a> 1430 1431 </li> 1432 1433 1434 1435 <li 1436 data-id="932" 1437 class="sidenav-sub__item " 1438 > 1439 1440 <a href="/consumers/dealing-with-typical-situations/household-contracts-and-bills/" class="sidenav-sub__link"> 1441 <span class="sidenav-sub__label">Household contracts and bills</span> 1442 </a> 1443 1444 </li> 1445 1446 1447 1448 <li 1449 data-id="929" 1450 class="sidenav-sub__item " 1451 > 1452 1453 <a href="/consumers/dealing-with-typical-situations/leisure-and-travel/" class="sidenav-sub__link"> 1454 <span class="sidenav-sub__label">Leisure and travel</span> 1455 </a> 1456 1457 </li> 1458 1459 1460 1461 <li 1462 data-id="925" 1463 class="sidenav-sub__item " 1464 > 1465 1466 <a href="/consumers/dealing-with-typical-situations/mobile-traders-and-door-to-door-sales/" class="sidenav-sub__link"> 1467 <span class="sidenav-sub__label">Mobile traders and door-to-door sales</span> 1468 </a> 1469 1470 </li> 1471 1472 1473 1474 <li 1475 data-id="928" 1476 class="sidenav-sub__item " 1477 > 1478 1479 <a href="/consumers/dealing-with-typical-situations/parking/" class="sidenav-sub__link">
1480 <span class="sidenav-sub__label">Parking</span> 1481 </a> 1482 1483 </li> 1484 1485 1486 1487 <li 1488 data-id="931" 1489 class="sidenav-sub__item " 1490 > 1491 1492 <a href="/consumers/dealing-with-typical-situations/petrol-pricing/" class="sidenav-sub__link"> 1493 <span class="sidenav-sub__label">Petrol pricing</span> 1494 </a> 1495 1496 </li> 1497 1498 1499 1500 <li 1501 data-id="9051" 1502 class="sidenav-sub__item " 1503 > 1504 1505 <a href="/consumers/dealing-with-typical-situations/phone-and-broadband/" class="sidenav-sub__link"> 1506 <span class="sidenav-sub__label">Phone and broadband</span> 1507 </a> 1508 1509 </li> 1510 1511 1512 1513 <li 1514 data-id="939" 1515 class="sidenav-sub__item " 1516 > 1517 1518 <a href="/consumers/dealing-with-typical-situations/pyramid-schemes/" class="sidenav-sub__link"> 1519 <span class="sidenav-sub__label">Pyramid schemes</span> 1520 </a> 1521 1522 </li> 1523 1524 1525 1526 <li 1527 data-id="903" 1528 class="sidenav-sub__item " 1529 > 1530 1531 <a href="/consumers/dealing-with-typical-situations/returns-and-refunds/" class="sidenav-sub__link"> 1532 <span class="sidenav-sub__label">Returns and refunds</span> 1533 </a> 1534 1535 </li> 1536 1537 1538 1539 <li 1540 data-id="945" 1541 class="sidenav-sub__item " 1542 > 1543 1544 <a href="/consumers/dealing-with-typical-situations/scams/" class="sidenav-sub__link"> 1545 <span class="sidenav-sub__label">Scams</span> 1546 </a> 1547 1548 </li> 1549 1550 1551 1552 <li 1553 data-id="944" 1554 class="sidenav-sub__item " 1555 > 1556 1557 <a href="/consumers/dealing-with-typical-situations/selling-goods-privately/" class="sidenav-sub__link"> 1558 <span class="sidenav-sub__label">Selling goods privately</span> 1559 </a> 1560 1561 </li> 1562 1563 1564 </ul> 1565 </li> 1566 1567 1568 1569 1570 <li 1571 data-id="950" 1572 class="sidenav-sub__item has__children sidenav-sub__item--current" 1573 > 1574 <div class="sidenav-sub__holder"> 1575 1576 <span class="sidenav-sub__link-current"> 1577 <span class="sidenav-sub__label-current">Product safety and consumer information standards</span> 1578 </span> 1579 1580 <button 1581 class="sidenav-sub__button" 1582 aria-expanded="false" 1583 aria-label="Pages under Product safety and consumer information standards" 1584 > 1585 <span class="material-symbols-outlined u-bold" aria-hidden="true">expand_more</span> 1586 </button> 1587 </div> 1588 <ul class="sidenav-sub__list" id="submenu-950"> 1589 1590 1591 <li 1592 data-id="952" 1593 class="sidenav-sub__item " 1594 > 1595 1596 <a href="/consumers/product-safety-and-consumer-information-standards/baby-walkers/" class="sidenav-sub__link">
1597 <span class="sidenav-sub__label">Baby walkers</span> 1598 </a> 1599 1600 </li> 1601 1602 1603 1604 <li 1605 data-id="957" 1606 class="sidenav-sub__item " 1607 > 1608 1609 <a href="/consumers/product-safety-and-consumer-information-standards/care-labelling/" class="sidenav-sub__link"> 1610 <span class="sidenav-sub__label">Care labelling</span> 1611 </a> 1612 1613 </li> 1614 1615 1616 1617 <li 1618 data-id="959" 1619 class="sidenav-sub__item " 1620 > 1621 1622 <a href="/consumers/product-safety-and-consumer-information-standards/childrens-nightwear/" class="sidenav-sub__link"> 1623 <span class="sidenav-sub__label">Children's nightwear</span> 1624 </a> 1625 1626 </li> 1627 1628 1629 1630 <li 1631 data-id="958" 1632 class="sidenav-sub__item " 1633 > 1634 1635 <a href="/consumers/product-safety-and-consumer-information-standards/childrens-toys/" class="sidenav-sub__link"> 1636 <span class="sidenav-sub__label">Children's toys</span> 1637 </a> 1638 1639 </li> 1640 1641 1642 1643 <li 1644 data-id="953" 1645 class="sidenav-sub__item " 1646 > 1647 1648 <a href="/consumers/product-safety-and-consumer-information-standards/cigarette-lighters/" class="sidenav-sub__link"> 1649 <span class="sidenav-sub__label">Cigarette lighters</span> 1650 </a> 1651 1652 </li> 1653 1654 1655 1656 <li 1657 data-id="954" 1658 class="sidenav-sub__item " 1659 > 1660 1661 <a href="/consumers/product-safety-and-consumer-information-standards/country-of-origin-clothing-labelling/" class="sidenav-sub__link"> 1662 <span class="sidenav-sub__label">Country of origin clothing labelling</span> 1663 </a> 1664 1665 </li> 1666 1667 1668 1669 <li 1670 data-id="962" 1671 class="sidenav-sub__item " 1672 > 1673 1674 <a href="/consumers/product-safety-and-consumer-information-standards/country-of-origin-food-labelling-guidance/" class="sidenav-sub__link"> 1675 <span class="sidenav-sub__label">Country of origin of food</span> 1676 </a> 1677 1678 </li> 1679 1680 1681 1682 <li 1683 data-id="961" 1684 class="sidenav-sub__item " 1685 > 1686 1687 <a href="/consumers/product-safety-and-consumer-information-standards/household-cots/" class="sidenav-sub__link"> 1688 <span class="sidenav-sub__label">Household cots</span> 1689 </a> 1690 1691 </li> 1692 1693 1694 1695 <li 1696 data-id="956" 1697 class="sidenav-sub__item " 1698 > 1699 1700 <a href="/consumers/product-safety-and-consumer-information-standards/fibre-content-labelling/" class="sidenav-sub__link">
1701 <span class="sidenav-sub__label">Fibre content labelling</span> 1702 </a> 1703 1704 </li> 1705 1706 1707 1708 <li 1709 data-id="964" 1710 class="sidenav-sub__item " 1711 > 1712 1713 <a href="/consumers/product-safety-and-consumer-information-standards/multipurpose-ladders/" class="sidenav-sub__link"> 1714 <span class="sidenav-sub__label">Multipurpose ladders</span> 1715 </a> 1716 1717 </li> 1718 1719 1720 1721 <li 1722 data-id="951" 1723 class="sidenav-sub__item " 1724 > 1725 1726 <a href="/consumers/product-safety-and-consumer-information-standards/pedal-bicycles/" class="sidenav-sub__link"> 1727 <span class="sidenav-sub__label">Pedal bicycles</span> 1728 </a> 1729 1730 </li> 1731 1732 1733 1734 <li 1735 data-id="960" 1736 class="sidenav-sub__item " 1737 > 1738 1739 <a href="/consumers/product-safety-and-consumer-information-standards/used-motor-vehicles/" class="sidenav-sub__link"> 1740 <span class="sidenav-sub__label">Used motor vehicles</span> 1741 </a> 1742 1743 </li> 1744 1745 1746 1747 <li 1748 data-id="955" 1749 class="sidenav-sub__item " 1750 > 1751 1752 <a href="/consumers/product-safety-and-consumer-information-standards/water-efficiency-labels/" class="sidenav-sub__link"> 1753 <span class="sidenav-sub__label">Water efficiency labels</span> 1754 </a> 1755 1756 </li> 1757 1758 1759 </ul> 1760 </li> 1761 1762 1763 1764 1765 <li 1766 data-id="977" 1767 class="sidenav-sub__item has__children " 1768 > 1769 <div class="sidenav-sub__holder"> 1770 1771 <a href="/business/consumer-reports/" class="sidenav-sub__link"> 1772 <span class="sidenav-sub__label">Consumer reports</span> 1773 </a> 1774 1775 <button 1776 class="sidenav-sub__button" 1777 aria-expanded="false" 1778 aria-label="Pages under Consumer reports" 1779 > 1780 <span class="material-symbols-outlined u-bold" aria-hidden="true">expand_more</span> 1781 </button> 1782 </div> 1783 <ul class="sidenav-sub__list" id="submenu-977"> 1784 1785 1786 <li 1787 data-id="982" 1788 class="sidenav-sub__item " 1789 > 1790 1791 <a href="/business/consumer-reports/complaints-snapshot/" class="sidenav-sub__link"> 1792 <span class="sidenav-sub__label">Complaints snapshot 2020/21</span> 1793 </a> 1794 1795 </li> 1796 1797 1798 </ul> 1799 </li> 1800 1801 1802 1803 1804 <li 1805 data-id="989" 1806 class="sidenav-sub__item has__children " 1807 > 1808 <div class="sidenav-sub__holder"> 1809 1810 <a href="/consumers/compare-customer-service-for-mobile-and-broadband-providers/" class="sidenav-sub__link"> 1811 <span class="sidenav-sub__label">Compare providers for the best mobile and broadband customer service</span> 1812 </a> 1813 1814 <button 1815 class="sidenav-sub__button" 1816 aria-expanded="false" 1817 aria-label="Pages under Compare providers for the best mobile and broadband customer service" 1818 >
1819 <span class="material-symbols-outlined u-bold" aria-hidden="true">expand_more</span> 1820 </button> 1821 </div> 1822 <ul class="sidenav-sub__list" id="submenu-989"> 1823 1824 1825 <li 1826 data-id="992" 1827 class="sidenav-sub__item " 1828 > 1829 1830 <a href="/consumers/compare-customer-service-for-mobile-and-broadband-providers/previously-published-rankings/" class="sidenav-sub__link"> 1831 <span class="sidenav-sub__label">Previously published rankings</span> 1832 </a> 1833 1834 </li> 1835 1836 1837 </ul> 1838 </li> 1839 1840 1841 1842 </ul> 1843 </nav> 1844</div> 1845 1846 1847 </div> 1848 <div class="col-12 col-lg-8 mx-auto"> 1849 <div class="d-none d-lg-block"> 1850 1851 <div class="share-links__container"> 1852 <div class="share-links__text">Share this:</div> 1853 <div class="share-links__links"> 1854 <a href="mailto:?subject=Product%20safety%20and%20consumer%20information%20standards&body=I%20found%20this%20on%20the%20NZ%20Commerce%20Commission%E2%80%99s%20website%20and%20thought%20you%20might%20find%20it%20interesting%3A%20https%3A%2F%2Fwww.comcom.govt.nz%2Fconsumers%2Fproduct-safety-and-consumer-information-standards%2F"> 1855 <img alt="Share Page in email" class="share-links__social-icon" src="/_resources/themes/app/images/sharelinks/email.svg?m=1788219969" height="24" width="24" /> 1856 </a> 1857 <a href="https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.comcom.govt.nz%2Fconsumers%2Fproduct-safety-and-consumer-information-standards%2F" target="_blank" rel="noopener noreferrer"> 1858 <img alt="Share on Facebook" class="share-links__social-icon" src="/_resources/themes/app/images/sharelinks/facebook.svg?m=1788219969" height="24" width="24" /> 1859 </a> 1860 <a href="https://www.linkedin.com/sharing/share-offsite/?url=https%3A%2F%2Fwww.comcom.govt.nz%2Fconsumers%2Fproduct-safety-and-consumer-information-standards%2F" target="_blank" rel="noopener noreferrer"> 1861 <img alt="Share on linkedin" class="share-links__social-icon" src="/_resources/themes/app/images/sharelinks/linkedin.svg?m=1788219969" height="24" width="24" /> 1862 </a> 1863 </div> 1864 </div> 1865 1866 1867 </div> 1868 1869 1870 1871 1872 <section class="element element--h2 " id="e3469"> 1873 1874 <div class="container"> 1875 <div class="row"> 1876 <div class="col-12"> 1877 1878 1879 <div class="content-block block-container"> 1880 1881 <h2 class="element__title"> 1882 Product safety standards 1883 </h2> 1884 1885 1886 1887 <div class="content-block__content"> 1888 <p>There are a number of product safety standards in place to help prevent and reduce the chance of accidents and injuries while using these products.</p> 1889<p> </p> 1890 </div> 1891 </div> 1892 1893 1894 1895 </div> 1896 </div> 1897 </div> 1898 1899</section> 1900 1901 1902 <section class="element element--h2 element--white " id="e10448"> 1903 1904 <div class="container"> 1905 <div class="row"> 1906 <div class="col-12"> 1907 1908 1909<div class="card-row-block card-row-block--1-1-1 block-container"> 1910 <div class="card-row-block__body"> 1911 1912 1913 1914 1915 </div> 1916 1917 <ul class="card-row-block__cards"> 1918 1919 1920 <li class="card-row-block__card"> 1921 <div class="card card--has-link"> 1922 <div class="card__content"> 1923 1924 <h3 class="card__title"> 1925 1926 1927 <a class="card__link" href="/consumers/product-safety-and-consumer-information-standards/baby-walkers/" > 1928 Baby walkers 1929 </a> 1930 1931 1932 </h3> 1933 1934 1935 1936 <div class="card__summary">There is a product safety standard for baby walkers to help reduce the risk of children getting hurt when using one. </div> 1937 1938 </div> 1939 1940 1941</div> 1942 1943 </li> 1944 1945 1946 1947 <li class="card-row-block__card"> 1948 <div class="card card--has-link"> 1949 <div class="card__content"> 1950 1951 <h3 class="card__title"> 1952 1953 1954 <a class="card__link" href="/consumers/product-safety-and-consumer-information-standards/childrens-nightwear/" > 1955 Children's nightwear 1956 </a> 1957 1958 1959 </h3> 1960 1961 1962 1963 <div class="card__summary">Children may be injured if their nightwear accidentally catches on fire. When buying nightwear for children, look for snug fitting items and low fire hazard fabrics. </div> 1964 1965 </div> 1966 1967 1968</div> 1969 1970 </li> 1971 1972 1973 1974 <li class="card-row-block__card"> 1975 <div class="card card--has-link"> 1976 <div class="card__content"> 1977 1978 <h3 class="card__title"> 1979 1980 1981 <a class="card__link" href="/consumers/product-safety-and-consumer-information-standards/childrens-toys/" > 1982 Children's toys 1983 </a> 1984 1985 1986 </h3> 1987 1988 1989 1990 <div class="card__summary">Children under the age of 36 months are less able to cough up anything they swallow by accident and may choke.</div> 1991 1992 </div> 1993 1994 1995</div> 1996 1997 </li> 1998 1999 2000 </ul> 2001 2002 2003</div> 2004 2005 2006 2007 </div> 2008 </div> 2009 </div> 2010 2011</section> 2012 2013 2014 <section class="element element--h2 element--white " id="e10449"> 2015 2016 <div class="container"> 2017 <div class="row"> 2018 <div class="col-12"> 2019 2020 2021<div class="card-row-block card-row-block--1-1-1 block-container"> 2022 <div class="card-row-block__body"> 2023 2024 2025 2026 2027 </div> 2028 2029 <ul class="card-row-block__cards"> 2030 2031 2032 <li class="card-row-block__card"> 2033 <div class="card card--has-link"> 2034 <div class="card__content"> 2035 2036 <h3 class="card__title"> 2037 2038 2039 <a class="card__link" href="/consumers/product-safety-and-consumer-information-standards/cigarette-lighters/" > 2040 Cigarette lighters 2041 </a> 2042 2043 2044 </h3> 2045 2046 2047 2048 <div class="card__summary">Lighters that are unsafe, do not work properly or are used incorrectly, particularly by children, may cause accidental fires and injuries.</div> 2049 2050 </div> 2051 2052 2053</div> 2054 2055 </li> 2056 2057 2058 2059 <li class="card-row-block__card"> 2060 <div class="card card--has-link"> 2061 <div class="card__content"> 2062 2063 <h3 class="card__title"> 2064 2065 2066 <a class="card__link" href="/consumers/product-safety-and-consumer-information-standards/household-cots/" > 2067 Household cots 2068 </a> 2069 2070 2071 </h3> 2072 2073 2074 2075 <div class="card__summary">Babies and young children may be injured in an unsafe cot. To help reduce the risk of injury to babies and young children, household cots must meet certain design and construction requirements, pass impact, strength and durability tests and have warning labels attached.</div> 2076 2077 </div> 2078 2079 2080</div> 2081 2082 </li> 2083 2084 2085 2086 <li class="card-row-block__card"> 2087 <div class="card card--has-link"> 2088 <div class="card__content"> 2089 2090 <h3 class="card__title"> 2091 2092 2093 <a class="card__link" href="/consumers/product-safety-and-consumer-information-standards/multipurpose-ladders/" > 2094 Multipurpose ladders 2095 </a> 2096 2097 2098 </h3> 2099 2100 2101 2102 <div class="card__summary">The failure of multipurpose ladders, such as collapsing when in use, can cause serious injury.</div> 2103 2104 </div> 2105 2106 2107</div> 2108 2109 </li> 2110 2111 2112 </ul> 2113 2114 2115</div> 2116 2117 2118 2119 </div> 2120 </div> 2121 </div> 2122 2123</section> 2124 2125 2126 <section class="element element--h2 element--white " id="e10450"> 2127 2128 <div class="container"> 2129 <div class="row"> 2130 <div class="col-12"> 2131 2132 2133<div class="card-row-block card-row-block--1-1-1 block-container"> 2134 <div class="card-row-block__body"> 2135 2136 2137 2138 2139 </div> 2140 2141 <ul class="card-row-block__cards"> 2142 2143 2144 <li class="card-row-block__card"> 2145 <div class="card card--has-link"> 2146 <div class="card__content"> 2147 2148 <h3 class="card__title"> 2149 2150 2151 <a class="card__link" href="/consumers/product-safety-and-consumer-information-standards/pedal-bicycles/" > 2152 Pedal bicycles 2153 </a> 2154 2155 2156 </h3> 2157 2158 2159 2160 <div class="card__summary">To help prevent you from getting injured when riding a bicycle, new bicycles must meet design and performance requirements, and also have warning labels attached.</div> 2161 2162 </div> 2163 2164 2165</div> 2166 2167 </li> 2168 2169 2170 2171 <li class="card-row-block__card"> 2172 <div class="card card--has-link"> 2173 <div class="card__content"> 2174 2175 <h3 class="card__title"> 2176 2177 2178 <a class="card__link" href="/business/your-obligations-as-a-business/product-safety-standards/su
2178nscreen/" > 2179 Sunscreen 2180 </a> 2181 2182 2183 </h3> 2184 2185 2186 2187 <div class="card__summary">The Australian/NZ Standard for sunscreen (AS/NZ 2604/2012) is the mandatory Safety Standard under the Fair Trading Act, and enforced by the Commission.</div> 2188 2189 </div> 2190 2191 2192</div> 2193 2194 </li> 2195 2196 2197 </ul> 2198 2199 2200</div> 2201 2202 2203 2204 </div> 2205 </div> 2206 </div> 2207 2208</section> 2209 2210 2211 <section class="element element--h2 " id="e3473"> 2212 2213 <div class="container"> 2214 <div class="row"> 2215 <div class="col-12"> 2216 2217 <hr class="divider-block"/> 2218 2219 </div> 2220 </div> 2221 </div> 2222 2223</section> 2224 2225 2226 <section class="element element--h2 " id="e3472"> 2227 2228 <div class="container"> 2229 <div class="row"> 2230 <div class="col-12"> 2231 2232 2233 <div class="content-block block-container"> 2234 2235 <h2 class="element__title"> 2236 Consumer information standards 2237 </h2> 2238 2239 2240 2241 <div class="content-block__content"> 2242 <p>Consumer information standards help you make informed decisions when purchasing and caring for products. They require traders to disclose certain information about goods and services when they offer them for sale.</p> 2243 </div> 2244 </div> 2245 2246 2247 2248 </div> 2249 </div> 2250 </div> 2251 2252</section> 2253 2254 2255 <section class="element element--h2 element--white " id="e10451"> 2256 2257 <div class="container"> 2258 <div class="row"> 2259 <div class="col-12"> 2260 2261 2262<div class="card-row-block card-row-block--1-1-1 block-container"> 2263 <div class="card-row-block__body"> 2264 2265 2266 2267 2268 </div> 2269 2270 <ul class="card-row-block__cards"> 2271 2272 2273 <li class="card-row-block__card"> 2274 <div class="card card--has-link"> 2275 <div class="card__content"> 2276 2277 <h3 class="card__title"> 2278 2279 2280 <a class="card__link" href="/consumers/product-safety-and-consumer-information-standards/care-labelling/" > 2281 Care labelling 2282 </a> 2283 2284 2285 </h3> 2286 2287 2288 2289 <div class="card__summary">New clothing, household fabric and furnishings you buy must have a label that gives you information about how to care for that good.</div> 2290 2291 </div> 2292 2293 2294</div> 2295 2296 </li> 2297 2298 2299 2300 <li class="card-row-block__card"> 2301 <div class="card card--has-link"> 2302 <div class="card__content"> 2303 2304 <h3 class="card__title"> 2305 2306 2307 <a class="card__link" href="/consumers/product-safety-and-consumer-information-standards/care-labelling/" > 2308 Country of origin labelling 2309 </a> 2310 2311 2312 </h3> 2313 2314 2315 2316 <div class="card__summary">All new clothing and footwear must have a label that tells you where the good was made.</div> 2317 2318 </div> 2319 2320 2321</div> 2322 2323 </li> 2324 2325 2326 2327 <li class="card-row-block__card"> 2328 <div class="card card--has-link"> 2329 <div class="card__content"> 2330 2331 <h3 class="card__title"> 2332 2333 2334 <a class="card__link" href="/consumers/product-safety-and-consumer-information-standards/country-of-origin-food-labelling-guidance/" > 2335 Country of origin food regulations 2336 </a> 2337 2338 2339 </h3> 2340 2341 2342 2343 <div class="card__summary">Businesses must disclose where certain fresh, frozen and thawed food comes from that they supply, offer, or advertise for supply to consumers in New Zealand.</div> 2344 2345 </div> 2346 2347 2348</div> 2349 2350 </li> 2351 2352 2353 </ul> 2354 2355 2356</div> 2357 2358 2359 2360 </div> 2361 </div> 2362 </div> 2363 2364</section> 2365 2366 2367 <section class="element element--h2 element--white " id="e10452"> 2368 2369 <div class="container"> 2370 <div class="row"> 2371 <div class="col-12"> 2372 2373 2374<div class="card-row-block card-row-block--1-1-1 block-container"> 2375 <div class="card-row-block__body"> 2376 2377 2378 2379 2380 </div> 2381 2382 <ul class="card-row-block__cards"> 2383 2384 2385 <li class="card-row-block__card"> 2386 <div class="card card--has-link"> 2387 <div class="card__content"> 2388 2389 <h3 class="card__title"> 2390 2391 2392 <a class="card__link" href="/regulated-industries/grocery/information-for-retailers-unit-pricing/" > 2393 Unit Pricing for Grocery Products 2394 </a> 2395 2396 2397 </h3> 2398 2399 2400 2401 <div class="card__summary">The Unit Pricing Regulations have come into effect as of 31 August 2023. The Regulations require certain grocery retailers to display the unit price for goods clearly and legibly, at no less than 25% the size of the marked price. This applies to in store, online, and advertised prices.</div> 2402 2403 </div> 2404 2405 2406</div> 2407 2408 </li> 2409 2410 2411 2412 <li class="card-row-block__card"> 2413 <div class="card card--has-link"> 2414 <div class="card__content"> 2415 2416 <h3 class="card__title"> 2417 2418 2419 <a class="card__link" href="/consumers/product-safety-and-consumer-information-standards/fibre-content-labelling/" > 2420 Fibre content labelling 2421 </a> 2422 2423 2424 </h3> 2425 2426 2427 2428 <div class="card__summary">Clothing or fabric you buy must have labels that list the fibres, and the percentages or amounts of the different fibres, in the good.</div> 2429 2430 </div> 2431 2432 2433</div> 2434 2435 </li> 2436 2437 2438 2439 <li class="card-row-block__card"> 2440 <div class="card card--has-link"> 2441 <div class="card__content"> 2442 2443 <h3 class="card__title"> 2444 2445 2446 <a class="card__link" href="/consumers/product-safety-and-consumer-information-standards/used-motor-vehicles/" > 2447 Used motor vehicles 2448 </a> 2449 2450 2451 </h3> 2452 2453 2454 2455 <div class="card__summary">All used motor vehicles must have an accurate and complete Consumer Information Notice (CIN) when displayed for sale by a motor vehicle trader. If buying online, the CIN must be displayed within the advertisement for that vehicle.</div> 2456 2457 </div> 2458 2459 2460</div> 2461 2462 </li> 2463 2464 2465 </ul> 2466 2467 2468</div> 2469 2470 2471 2472 </div> 2473 </div> 2474 </div> 2475 2476</section> 2477 2478 2479 <section class="element element--h2 element--white " id="e10453"> 2480 2481 <div class="container"> 2482 <div class="row"> 2483 <div class="col-12"> 2484 2485 2486<div class="card-row-block card-row-block--1-1-1 block-container"> 2487 <div class="card-row-block__body"> 2488 2489 2490 2491 2492 </div> 2493 2494 <ul class="card-row-block__cards"> 2495 2496 2497 <li class="card-row-block__card"> 2498 <div class="card card--has-link"> 2499 <div class="card__content"> 2500 2501 <h3 class="card__title"> 2502 2503 2504 <a class="card__link" href="/consumers/product-safety-and-consumer-information-standards/water-efficiency-labels/" >
2505 Water efficiency labels 2506 </a> 2507 2508 2509 </h3> 2510 2511 2512 2513 <div class="card__summary">Certain products must have water efficiency rating labels displayed next to them when being sold in New Zealand.</div> 2514 2515 </div> 2516 2517 2518</div> 2519 2520 </li> 2521 2522 2523 </ul> 2524 2525 2526</div> 2527 2528 2529 2530 </div> 2531 </div> 2532 </div> 2533 2534</section> 2535 2536 2537 2538 2539 2540 2541 2542 <div class="last-updated-print__container"> 2543 2544 2545 <div class="last-updated-print__print ms-auto"> 2546 <a href="/consumers/product-safety-and-consumer-information-standards/#" class="last-updated-print__print js-print-link"> 2547 <span>Print</span> 2548 <span class="material-symbols-outlined" role="img">print</span> 2549 </a> 2550 </div> 2551 2552 </div> 2553 2554 2555 </div> 2556 2557 </div> 2558</div> 2559 2560 2561 2562 </main> 2563 2564 <scroll-to-top :disabled="false"></scroll-to-top> 2565 2566 2567 <footer class="footer"> 2568 <div class="footer__top"> 2569 <div class="container"> 2570 <div class="row"> 2571 2572 <div class="col-12 col-md-3 footer__col"> 2573 2574 <p class="footer__col-header">About us</p> 2575 2576 <ul class="footer__link-list"> 2577 2578 <li class="footer__list-item "> 2579 2580 <a href="/contact-us/" class="footer__link">Contact us</a> 2581 2582 </li> 2583 2584 <li class="footer__list-item "> 2585 2586 <a href="https://careers.comcom.govt.nz/" class="footer__link link--external"> 2587 Careers 2588 2589 <span class="material-symbols-outlined" aria-label="External link" role="img">open_in_new</span> 2590 2591 </a> 2592 2593 </li> 2594 2595 <li class="footer__list-item "> 2596 2597 <a href="/about-us/our-people/" class="footer__link">Our people</a> 2598 2599 </li> 2600 2601 <li class="footer__list-item "> 2602 2603 <a href="/about-us/requesting-official-information/" class="footer__link">Requesting official information</a> 2604 2605 </li> 2606 2607 </ul> 2608 </div> 2609 2610 2611 <div class="col-12 col-md-3 footer__col"> 2612 2613 <p class="footer__col-header">Case register</p> 2614 2615 <ul class="footer__link-list"> 2616 2617 <li class="footer__list-item "> 2618 2619 <a href="/about-us/our-role/competition-studies/" class="footer__link">Market studies</a> 2620 2621 </li> 2622 2623 <li class="footer__list-item "> 2624 2625 <a href="/documents/" class="footer__link">Downloads and documents</a> 2626 2627 </li> 2628 2629 </ul> 2630 </div> 2631 2632
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