https://homegames.lovable.app/assets/Refund-DTFGmvwo-1743085711271.js

1import{j as e}from"./index-CRpzyGIh-1743085711271.js";import{F as s}from"./Footer-ClCkvPQw-1743085711271.js";import{H as i}from"./Header-BJz6UQp3-1743085711271.js";import{B as t}from"./BottomNav-BT7RFkjv-1743085711271.js";import"./HeaderActions-C5pH9sFd-1743085711271.js";import"./scroll-area-CIOZJ49f-1743085711271.js";import"./chevron-right-CwKLnYMz-1743085711271.js";import"./users-C3G3S4nr-1743085711271.js";import"./badge-BbMpVt_C-1743085711271.js";import"./house-DC5Shq8Q-1743085711271.js";const x=()=>e.jsxs("div",{className:"min-h-screen pb-16 md:pb-0",children:[e.jsx(i,{}),e.jsxs("div",{className:"container mx-auto px-4 py-8",children:[e.jsx("h1",{className:"text-3xl font-bold mb-6",children:"Cancellation & Refund Policy"}),e.jsxs("div",{className:"prose max-w-none space-y-8",children:[e.jsxs("section",{children:[e.jsx("h2",{className:"text-2xl font-semibold mb-4",children:"1. Introduction"}),e.jsx("p",{className:"text-muted-foreground",children:"At House.Games, we strive to provide a seamless and enjoyable experience for our members. This Cancellation & Refund Policy outlines the terms and conditions for canceling memberships and requesting refunds. By purchasing a membership, you agree to the terms outlined in this policy."})]}),e.jsxs("section",{children:[e.jsx("h2",{className:"text-2xl font-semibold mb-4",children:"2. Membership Plans"}),e.jsx("p",{className:"text-muted-foreground mb-2",children:"House.Games offers different membership plans, including but not limited to:"}),e.jsxs("ul",{className:"list-disc pl-6 space-y-2 text-muted-foreground",children:[e.jsx("li",{children:"Monthly Membership"}),e.jsx("li",{children:"Annual Membership"}),e.jsx("li",{children:"Premium or VIP Memberships"}),e.jsx("li",{children:"Trial or Promotional Memberships"})]})]}),e.jsxs("section",{children:[e.jsx("h2",{className:"text-2xl font-semibold mb-4",children:"3. Cancellation Policy"}),e.jsx("h3",{className:"text-xl font-medium mb-2",children:"3.1 Voluntary Cancellation by the Member"}),e.jsxs("ul",{className:"list-disc pl-6 space-y-2 text-muted-foreground mb-4",children:[e.jsx("li",{children:"Members can cancel their membership at any time via the House.Games app or website."}),e.jsx("li",{children:"Cancellation requests must be made before the next billing cycle to avoid being charged for the upcoming period."}),e.jsx("li",{children:"Members who cancel will retain access to their benefits until the end of the current billing cycle."}),e.jsx("li",{children:"No prorated refunds will be issued for unused time within a billing cycle."})]}),e.jsx("h3",{className:"text-xl font-medium mb-2",children:"3.2 Automatic Membership Renewal"}),e.jsxs("ul",{className:"list-disc pl-6 space-y-2 text-muted-foreground mb-4",children:[e.jsx("li",{children:"All memberships auto-renew unless canceled before the renewal date."}),e.jsx("li",{children:"Members will receive a reminder notification before renewal."}),e.jsx("li",{children:"If a membership is not canceled in time, the charge is non-refundable."})]}),e.jsx("h3",{className:"text-xl font-medium mb-2",children:"3.3 House.Games-Initiated Cancellations"}),e.jsx("p",{className:"text-muted-foreground mb-2",children:"House.Games reserves the right to suspend or terminate memberships for:"}),e.jsxs("ul",{className:"list-disc pl-6 space-y-2 text-muted-foreground mb-4",children:[e.jsx("li",{children:"Violation of Terms of Service or Community Guidelines"}),e.jsx("li",{children:"Fraudulent activity or misrepresentation"}),e.jsx("li",{children:"Repeated misconduct, harassment, or cheating"}),e.jsx("li",{children:"Legal or regulatory non-compliance"})]}),e.jsx("p",{className:"text-muted-foreground",children:"In such cases, no refunds will be provided."})]}),e.jsxs("section",{children:[e.jsx("h2",{className:"text-2xl font-semibold mb-4",children:"4. Refund Policy"}),e.jsx("h3",{className:"text-xl font-medium mb-2",children:"4.1 Refund Eligibility"}),e.jsx("p",{className:"text-muted-foreground mb-2",children:"Refunds will only be considered under the following circumstances:"}),e.jsxs("ul",{className:"list-disc pl-6 space-y-2 text-muted-foreground mb-4",children:[e.jsx("li",{children:"Duplicate Charges: If a member is mistakenly charged more than once for the same membership period."}),e.jsx("li",{children:"Technical Issues: If a user is unable to access House.Games due to platform errors or system failures for more than 7 consecutive days."}),e.jsx("li",{children:"Unauthorized Transactions: If a payment was made fraudulently or without the user's consent."})]}),e.jsx("h3",{className:"text-xl font-medium mb-2",children:"4.2 Non-Refundable Situations"}),e.jsxs("ul",{className:"list-disc pl-6 space-y-2 text-muted-foreground mb-4",children:[e.jsx("li",{children:"Voluntary cancellations by members before the end of the billing cycle."}),e.jsx("li",{children:"Failure to use membership benefits (e.g., not joining games or events)."}),e.jsx("li",{children:"Dissatisfaction with a game experience (House.Games does not control individual game experiences as they are host-managed)."}),e.jsx("li",{children:"Promotional or discounted memberships (unless otherwise stated in the promotion terms)."})]}),e.jsx("h3",{className:"text-xl font-medium mb-2",children:"4.3 Partial Refunds"}),e.jsxs("ul",{className:"list-disc pl-6 space-y-2 text-muted-foreground",children:[e.jsx("li",{children:"Partial refunds are not issued for unused time if a member cancels mid-cycle."}),e.jsx("li",{children:"In exceptional cases, House.Games may issue a prorated refund at its discretion."})]})]}),e.jsxs("section",{children:[e.jsx("h2",{className:"text-2xl font-semibold mb-4",children:"5. How to Request a Refund"}

1),e.jsx("h3",{className:"text-xl font-medium mb-2",children:"5.1 Refund Request Process"}),e.jsx("p",{className:"text-muted-foreground mb-2",children:"To request a refund, members must:"}),e.jsxs("ol",{className:"list-decimal pl-6 space-y-2 text-muted-foreground mb-4",children:[e.jsx("li",{children:"Submit a request via House.Games Support within 7 days of the charge."}),e.jsxs("li",{children:["Provide the following details:",e.jsxs("ul",{className:"list-disc pl-6 mt-2 space-y-1",children:[e.jsx("li",{children:"Full Name"}),e.jsx("li",{children:"Registered Email"}),e.jsx("li",{children:"Payment Transaction ID"}),e.jsx("li",{children:"Reason for Refund Request"})]})]}),e.jsx("li",{children:"The support team will review the request and respond within 5-7 business days."})]}),e.jsx("h3",{className:"text-xl font-medium mb-2",children:"5.2 Refund Method"}),e.jsxs("ul",{className:"list-disc pl-6 space-y-2 text-muted-foreground",children:[e.jsx("li",{children:"Refunds will be processed using the original payment method."}),e.jsx("li",{children:"Refund processing times vary and can take 5-10 business days to reflect in the user's account."}),e.jsx("li",{children:"If the original payment method is no longer available, alternative refund methods may be provided at House.Games' discretion."})]})]}),e.jsxs("section",{children:[e.jsx("h2",{className:"text-2xl font-semibold mb-4",children:"6. Disputed Transactions & Chargebacks"}),e.jsxs("ul",{className:"list-disc pl-6 space-y-2 text-muted-foreground",children:[e.jsx("li",{children:"If a user initiates a chargeback via their bank without first contacting House.Games, their account may be suspended pending resolution."}),e.jsx("li",{children:"House.Games reserves the right to challenge chargebacks that do not align with this refund policy."})]})]}),e.jsxs("section",{children:[e.jsx("h2",{className:"text-2xl font-semibold mb-4",children:"7. Changes to This Policy"}),e.jsx("p",{className:"text-muted-foreground",children:"House.Games reserves the right to update or modify this Cancellation & Refund Policy at any time. Users will be notified of significant changes via email or in-app notifications."})]}),e.jsxs("div",{className:"text-muted-foreground mt-8",children:[e.jsx("p",{className:"mb-2",children:"For any questions regarding cancellations or refunds, please contact House.Games Support at [email protected]."}),e.jsx("p",{className:"text-sm mt-4",children:"Effective Date: 1st January 2025"}),e.jsx("p",{className:"text-sm mt-2",children:"By using House.Games, you acknowledge that you have read, understood, and agreed to this Cancellation & Refund Policy."})]})]})]}),e.jsx("div",{className:"hidden md:block",children:e.jsx(s,{})}),e.jsx(t,{})]});export{x as default};